Eastern Automotive Warehousing/Auto Machinery - Autosphere

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Create a World Class Job Description And Hire for Keeps “I have six cars a day left in my parking lot because I have only one technician in my four bay shop. Because I can’t afford not to get these skills in my shop, I may have to pay for a plane ticket, a referral fee of $900 to $2,500 and the cost of service training to get the person I need.” These words refl ect the reality of one Nova Scotia employer looking to fi nd the employees he needs to grow his business. 23% of employers have told the Canadian <strong><strong>Auto</strong>motive</strong> Repair and Service (CARS) Council in a recent national labour market survey, that it is somewhat diffi cult or impossible for them to retain journeypersons or apprentices. This challenge is made more diffi cult by the fact that 66% of employers in 2009 have no formal HR plan in place to deal with recruitment, retention, and training. An effective staff retention plan starts with recruiting the right people using a world class job description. The best job descriptions are much more than a compilation of that job’s roles and responsibilities. They include: 1. A description of your company to give applicants an idea of what your company does and how it fits into the community. 2. The reasons why employees will want to work for you, such as a pleasant work environment and satisfied customers. Do you offer flexible work hours, for instance? 51% of employees surveyed by CARS, who said they expected to leave their employer over the next five years, said they would very likely reconsider leaving an employer who offered flexible hours. 22 | CarCare Business | December 2009 | www.autosphere.ca | 3. Information about salary ranges and benefits. Employees surveyed by CARS in 2009 name better salaries (80%) as the best incentive for staying with a company. Another 21% said that an increase in employer funded training would be a very effective incentive to stay. 4. The skills you want. Onboard electronics (81%) and hybrid electric vehicles are the two top priorities for skills or knowledge upgrading according to Canadian employers. For both technologies, 69% of employees say they will need “some” or “considerable” training. 5. Your expectations: Employers participating in CARS research focus groups spoke out about some expectations they have about employee attitudes, “We hire for attitude; we train for the rest.” 6. The education and training required: Will a Red Seal designation acquired 10 or 20 years ago suffice, or are there expectations for employees to continuously acquire new knowledge and skills to keep up with the latest tools and technology? 7. What new employees can expect. National survey statistics indicate that employers and employees see the start of a new job differently. 66% of employers say they gave formal orientation when they hired a new employee, compared to 58% of employees who say they were put straight to work without any formal introduction to their workplace. To build a job description that pinpoints just the right skills sets you need, you can start at www.carsability.ca with the CARSability online self-assessments, built by industry experts for 34 aftermarket related occupations. Funded in part by the Government of Canada’s Sector Council Program. By: CARS Council www.cars-council.ca For additional Recruitment and Retention tools, check out these CARS OnDemand training modules at www.cars-council.ca: Business Management Coaching Creating a Motivating Environment Disciplining & Terminating Employees Empowerment Handling Diffi cult Employees Hiring Excellent Employees Human Resources Management Integrating & Motivating Employees Managing Employees Strategically Managing the Generations New Employee Orientation Recruiting & Selecting Employees Retaining Excellent Employees Teamwork Time Management Training – The Road to Success Working in a Family Business Writing a Business Plan
Redline Detection Redline Does It Again! Redline Detection has introduced the “Lights Out” service light reset solutions guide for Mercedes-Benz. It provides technicians with step-by-step directions to quickly and easily reset the maintenance alert on nearly every Mercedes-Benz model today. Detection created this tool based on an overwhelming demand from garage owners/tech- “Redline nicians for a guide to resetting the troublesome computerized service lights on Mercedes-Benz vehicles after service was completed,” said Zachary Parker, Redline Detection president. “Lights Out makes it possible for them to do this in less than 60 seconds. The feedback we’ve received has been tremendous.” Maintenance light reset “Luxury vehicles like Mercedes-Benz typically don’t come equipped with the information necessary to reset the maintenance light,” said Steve Rorick, owner, MB Elite Mercedes-Benz Service & Repair and Master Technician. “These vehicles’ systems become more complex and require multiple steps to reset the maintenance alerts. The computerized warnings often block other important information from the driver of the vehicle if they’re not reset.” Much less expensive “As opposed to the Lights Out guide, the factory SDS scan tool costs more than $10,000,” added Rorick. “There’s no other tool available as complete, cost effective and user-friendly as Redline’s Lights Out guide to provide solutions to M-B maintenance alerts. Now technicians can quickly reset the lights on all these luxury vehicles, maintaining customer satisfaction and helping to grow business by building a reputation for providing complete and competent service.” A boon for all repair shops Shirley Brown sgbrown@xplornet.com “This product will allow all garages to perform Mercedes-Benz service,” noted Parker. “The tool can increase business without forcing garage owners to spend unnecessary dollars on factory scan tools. The Lights Out guide is easy to understand and available to any technician seeking to provide their clients with the best results. Redline Detection is also in the process of expanding the guide to include additional vehicle makes and models.” | www.autosphere.ca | December 2009 | CarCare Business | 23
Page 1 and 2: PM 40014105 December 2009 Volume 7,
Page 3 and 4: FEATURES 10 Exide Batteries More Th
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Eastern Automotive Warehousing/Auto Machinery - Autosphere

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