Hospital Discharge

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1. Insights into Hospital Discharge In this report we present our findings from data derived from our research into hospital discharge at Colchester General Hospital in Essex. This is the second in a series of reports based on research carried out by Healthwatch Essex. Further reports for Broomfield Hospital in Chelmsford, and Princess Alexandra Hospital in Harlow, plus a final report based on our analysis of all three hospitals, will be published in July 2016. These reports will be available on the Healthwatch Essex website: www.healthwatchessex.org.uk/ what-we-do/our-reports/ 2
2. Healthwatch Essex This research has been conducted by Healthwatch Essex (HWE), an independent organisation with responsibilities under the Health and Social Care Act (2012) to provide a voice for the people of Essex with regard to health and social care services. Our research team conducts high quality research on the ‘lived experience’ of patients, citizens and social care users to inform improvements in local health and social care provision. Studying the ‘lived experience’ involves the detailed examination of participants’ ‘lifeworlds’, their experiences of a particular phenomenon, how they make sense of these experiences and the meanings they attach to them. 1 It is premised on a philosophical understanding that a proper scientific understanding of the social world cannot be undertaken by merely collecting ‘objective facts’, but that research needs to engage in a deep and empathetic way with those involved in an attempt to get as close as possible to the everyday world as experienced by those individuals. It is the lived experience that reflects and determines people’s confidence and trust (Brennan et al, 2013) in the healthcare system and undoubtedly contributes to their overall physical health and emotional wellbeing, and to their assessment of how the NHS and social care function in meeting their needs. 1 The ‘lived experience’ is a concept that originates from the work of the German philosopher Edmund Husserl. He proposed that a proper scientific understanding of the social world could not be undertaken by collecting ‘facts’ about an event, but rather the researcher needs to engage in an empathetic way with those they are studying in an attempt to get as close as possible to the world as experienced by those individuals. (Husserl, E. 1970 [1901]. Logical investigation. New York: Humanities Press.) 3
Page 1 and 2: Essex Insights into Hospital Discha
Page 3: Contents 1. Insights into Hospital
Page 7 and 8: 3.2 Continuity of care Effective di
Page 9 and 10: 3.6 Colchester General Hospital Col
Page 11 and 12: 4. Methods To best understand the c
Page 13 and 14: The qualitative and quantitative da
Page 15 and 16: permission was granted to start the
Page 17 and 18: For the vast majority (90%) of surv
Page 19 and 20: 5.7 Post discharge care planning Tw
Page 21 and 22: 6. Lens 2 Patients recruited from w
Page 23 and 24: Interviewer: Okay. Were you involve
Page 25 and 26: Similarly, Anastasia, a patient in
Page 27 and 28: 7. Lens 3 Staff In this part of our
Page 29 and 30: Staff reported problems in accessin
Page 31 and 32: 7.2.1 Limited resources Discharging
Page 33 and 34: For instance, there was a view that
Page 35 and 36: We went through a spate where all t
Page 37 and 38: At the end of the day, what we do i
Page 39 and 40: 8.2 In this report we will concentr
Page 41 and 42: 39
Page 43 and 44: 8.5.3 Education and training I. Pro
Page 45 and 46: Department of Health, (2009) Transf
Page 48: Information Service We can answer y

Hospital Discharge

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