Ministry of Defence Police and Guarding Agency

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End of Year Key Target Report KEY TARGET 1: The in-year target was to have implemented an agreed plan to improve customer satisfaction with services provided. Action Plan cascaded to all MDP Divisions. Divisional and Regional Targets formulated for 2006/07. A Customer Satisfaction target has been formulated for 06/07. KEY TARGET 2: The in-year target was to achieve a crime solving rate of 50% for the investigation of crime that impacts significantly against Defence capability. MDP achievement against this target was 38.6%. This achievement was against the new definition of Crime which focuses our investigation of crime on that which impacts significantly against Defence capability. This target has been refined for 06/07. KEY TARGET 3: The target was to fulfil at least 95% of agreed and funded customer taskings in year. MDP customer taskings as agreed in Customer Service Agreements have recorded 91.9% achievement, which is 3.1% below the target figure. This is slightly above the performance achieved last year which was 91.1%. Performance against this target was 89.4% for the MGS, compared with 95% last year. The reasons for this shortfall have been discussed and are understood both at the Police Committee and at the Customer/Stakeholder Sub-Committee. This remains a target for 06/07. KEY TARGET 4: The target was to achieve all agreed International tasks with the Foreign and Commonwealth Office in support of wider Defence and foreign policy objectives. The MDP has maintained its commitment to meet and deliver agreed FCO tasks. This remains a target for 06/07. KEY TARGET 5: The in-year target was to recruit 15% women officers and at least 4% of officers from minority ethnic communities. Overall 263 MDP officers were recruited. 14.83% of these were female and 1.14% were from minority ethnic communities. Therefore the Agency partially achieved this target. This target has been refined for monitoring in 06/07. KEY TARGET 6: The target was to have delivered a minimum of 10 Fraud Reduction Audits to identified MOD organisations. This target was completed. All audits conducted and reports were issued. A Fraud Key Target has been formulated for 06/07 to monitor assets recovered by work of the MDP. KEY TARGET 7: The in-year target was to deliver all in-year options for achieving savings agreed with the Central Top Level Budget. The Agency has not been able to achieve the full value of its savings target, attached to the Customer Supply Agreements. However, in a drive to improve efficiency the Agency has set an efficiency Key Target for 06/07 to ensure the delivery of its efficiency plan. MINISTRY OF DEFENCE POLICE AND GUARDING AGENCY ANNUAL REPORT Agency Key Targets 2006/07 KEY TARGET 1: Customer Satisfaction By 31 March 2007, to have increased overall customer satisfaction with MDP & MGS services to 90%. KEY TARGET 2: Crime Detection Rates By 31 March 2007, to have increased the detection rate of crime that impacts significantly against Defence capability by 3% above the level achieved in 2005/06. KEY TARGET 3: Customer Tasking By 31 March 2007, to have delivered at least 95% of MDP and 95% of MGS funded and agreed customer taskings. KEY TARGET 4: International Capability By 31 March 2007, to achieve all International agreed tasks with the Foreign and Commonwealth Office in support of wider Defence and foreign policy objectives. KEY TARGET 5: Diversity By 31 March 2007, to have increased the number of female officers by 6% and ethnic minority officers by 5% within the Agency from the levels recorded in 2005/06. KEY TARGET 6: Fraud Reduction By 31 March 2007, to have demonstrated the recovery or prevention of loss to the MOD of a minimum of £2M in assets based on all Fraud investigation activities within the Agency. KEY TARGET 7: Improving Efficiency By 31 March 2007, to have achieved efficiency targets and measures as detailed within the Agency efficiency plan. 9
MINISTRY OF DEFENCE POLICE AND GUARDING AGENCY ANNUAL REPORT PROJECT CONTACT PROJECT CONTACT completed the roll-out of Airwave radio to MDP officers in February 2006, and we now have 2227 radios in service across the UK. Nationally, the O2 Airwave Service infrastructure was completed in October 2005. The following month, the Agency took the decision to equip the MGS with Airwave radio in order to enable the service to have improved communications with MDP, with Home Office and Scottish Office police forces and with other MOD users. As a result, a contract has been placed with O2 for 1410 Airwave Direct radios for MGS and the roll-out programme is ongoing. Airwave radio has continued to prove its operational value. It was used to good effect during the Trafalgar 200 event at Portsmouth, where for the first time MDP, the Royal Navy and Hampshire Police had a common radio system for special policing and security operations. It was also used widely by MDP and Scottish Forces during the G8 Summit. Airwave allowed the MDP Gold Commander to maintain contact at all times with officers involved in the operation and ensured that every officer was kept ‘all informed’ as events occurred. Although O2 are continuing to develop the system, the Agency has confidence in the stability of the national infrastructure and its flexibility. The performance of the Leased Managed Terminal Service provider has been satisfactory and no major problems have arisen. The liaison Airwave radio was rolled out nationwide 10 Chief of Staff and Deputy Chief Constable Mr David Ray QPM with the Defence Communications Agency and with other MOD Airwave users has been maintained to ensure a consolidated approach to contractual issues with both O2 Airwave and the radio supplier. The Control Room element of the project has continued to progress and all the Divisional Control Rooms, with the current exception of Fairford, have been equipped with the NSPIS Command and Control system. Command and Control is now established as the common system for incident management and resource deployment. As the control room operators gain in confidence and expertise, the system is becoming an increasingly valuable operational tool. The addition this year of Divisional access to the Police National Computer has been completed, allowing officers on operations to obtain PNC checks via the control rooms, and speeding up the PNC process generally. The Integrated Communication Control System has not yet been implemented due to network security difficulties and the need to establish suitable network capacity for the system. However, the Agency is in negotiation with DCSA in order to resolve these matters and it is anticipated that implementation will take place during the next financial year. Project Contact formally closed at the end of March 2006, with only the implementation of the Integrated Communication Control System remaining as outstanding business. The project was the largest of its kind for the Agency. Many project lessons have been learned and will be documented to benefit future projects.
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