Ministry of Defence Police and Guarding Agency

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MINISTRY OF DEFENCE POLICE AND GUARDING AGENCY ANNUAL REPORT KEY TARGET 2003 - 2004 2004 - 2005 2005 - 2006 Overtime By 31 March 2004, excepting unforeseen operational commitments, Yellow Target to reduce the amount of overtime worked by each officer to no more Developed in than 32 hours overtime worked on the core programme of CSA-agreed tasks per 28 day period averaged over a 17 week period the following line By 31 March 2005, excepting unforeseen operational commitments, Yellow Target and with the intention of providing cost effective policing and guarding, as well as maintaining an appropriate work-life balance for personnel, reduce the amount of overtime worked by each officer to no more than 8 hours worked per week averaged over a 17 week rolling period Discontinued Sickness By 31 March 2005, in order to maintain a healthy and effective workforce Green Target and contribute to the achievement of other Key Targets, to reduce the Discontinued overall level of sickness lost within the Agency (excluding MGS personnel) by 1 hour per member of staff per month against the corresponding achievement in the previous year. Fraud Reduction By 31 March 2005 to have provided greater clarity as to the extent of Yellow Target fraud within the MOD by raising awareness; and by engaging with the Developed in MOD, to encourage it to provide intelligence, with a view to increasing the number of reported fraud cases. the following line By 31 March 2006, to have delivered a minimum of 10 Fraud Reduction Audits to identified MOD organisations. Green Customer Satisfaction By 31 March 2006, from a baseline established by the 2004 Green Customer Satisfaction Survey to have implemented an agreed plan to improve customer satisfaction with services provided. International Capability By 31 March 2006, to achieve all International agreed tasks with the Green Foreign and Commonwealth Office in support of wider Defence and foreign policy objectives. Efficiency By 31 March 2006, deliver all in-year options for achieving savings Red agreed with the Central Top Level Budget (CTLB). BSC Colour Definition of target achievement Green Target achieved Yellow Minor deviation from target set Amber Major deviation from target set Red Serious weakness in performance against target set 31
MINISTRY OF DEFENCE POLICE AND GUARDING AGENCY ANNUAL REPORT Balanced Scorecard Summary Annex B 32 How well are we managing our resources? RESOURCES 2.1 People Management 2.2 Financial Management 2.3 Management of Equipment & Facilities Are we delivering what our customers want? OUTPUTS 1.1 Customer Satisfaction 1.2 Customer Consultation 1.3 Services Provided Delivering effective Policing & Guarding as part of the UK’s Defence Capability Are we developing our people and Agency for the future? DEVELOPMENT 4.1 Staff Development & Training 4.2 Develop Our Business Are we as organised as we should be? PROCESSES 3.1 Recruitment & Retention 3.2 Management & Leadership 3.3 Improved Communication 3.4 Performance Measurement
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Ministry of Defence Police and Guarding Agency

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