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Volume 29, Number 2 | March/April 2017 

Contents 

Features 

8 TRES CHIC 

Joie de Vivre Hotels is redefining cool 

By Richard E. Altman 

THE 2017 BUYER’S GUIDE 

15 TWO-WAY STREET 

Suppliers and hoteliers both have to pull their weight 

when it comes to doing business By Amy Bostock 

COVER PHOTOGRAPH BY PAUL DYER, ISTOCK.COM\RETROROCKET [TWO MEN] 

19 CATEGORIES INDEX 

27 COMPANY DIRECTORY 

54 ASSOCIATIONS 

54 INSTITUTIONS 

58 HOW THE WEST WAS WON 

The second in the Oh Canada! series highlighting 

the country’s rich hotel history By Jennifer Febbraro 

65 DISRUPTIVE BEHAVIOUR 

New players and technology are turning the hotel 

industry on its ear By Denise Deveau 

68 THE STORYTELLERS 

Operators are exploring new ways to get the word out 

By Jackie Sloat-Spencer 

71 WELCOMING BY DESIGN 

Hotel lobbies get one chance at a first impression 

By Danielle Schalk 

75 THE FUTURE IS NOW 

Virtual reality is taking the hotel industry by storm 

By Eric Alister 

Departments 

2 EDITOR’S PAGE 

3 CHECKING IN 

80 HOTELIER: Hani Roustom, 

The Hazelton Hotel, Toronto 

hoteliermagazine.com 

MARCH/APRIL 2017 HOTELIER 1

EDITOR’S PAGE 

THE TRUMP EFFECT 

Two months after Donald Trump 

became the 45th president of the 

U.S.A., it’s becoming clear the 

election south of the border not only impacts 

America, but the world. Already, Trump’s 

administration has fuelled anxiety, fear and 

protests around the globe. From a business 

perspective, a report from the Washington, 

D.C.-based Global Business Travel Association 

(GBTA) revealed the dramatic impact 

Trump’s travel ban had on business travel 

in the week following the announcement. 

According to the report, approximately $185 

million in business-travel bookings was lost in the first few weeks. 

The GBTA polled its U.S. and European members to assess the impact 

of the travel ban. In Europe, nearly half of travel professionals reported 

expectations for their company to reduce business travel over the next 

three months and 31 per cent of U.S. respondents agreed. Based on the 

most recent industry data available as of mid-February, the following is the 

estimated impact: 

• U.S.A. systemwide business-travel transaction levels month-overmonth 

(January 2017 vs. December 2016) decreased by up to eight 

per cent, depending on industry and sector; 

• U.S.A. systemwide business-travel transaction levels were increasing 

by 1.2 per cent the week before the travel ban, but decreased by 2.2 per 

cent the week after, for a net industry drop of 3.4 per cent in one week; 

• In 2016, 87.3 per cent of U.S. business travel was domestic, while 12.7 

per cent was international. This action had a significant disproportionate 

impact on international travel; 

• For every one-per-cent impact on business-travel spending annually, 

the U.S. gains or loses 71,000 jobs, nearly $5 billion in GDP, $3 billion 

in wages and $1.2 billion in tax collections. 

Clearly, as the GBTA states, “Business travel drives lasting business 

growth and is a leading indicator for jobs and the economy at large.” 

At press time, while the ban had been temporarily suspended and President 

Trump’s next steps remained unclear, anxiety continued to persist. In 

light of this continued uncertainty, the GBTA suggests that “meetings and 

events may be cancelled altogether.” 

From a Canadian perspective, travel restrictions to the U.S. may produce 

positive spillover results, with many foreign companies perhaps choosing to 

hold events here instead of in the U.S. Additionally, some corporations may 

even opt to move their offices to Canada altogether as a result of continued 

uncertainty in the U.S. 

Time will tell what happens, but as the GBTA states, “The cloud of 

uncertainty could leave a lasting economic impact.” 

ROSANNA CAIRA 

Editor and Publisher 

rcaira@kostuchmedia.com 

ROSANNA CAIRA | 

AMY BOSTOCK | 

DANIELLE SCHALK | 

ERIC ALISTER | 

EMILIE BELL | 

DEREK RAE | 

COURTNEY JENKINS | 

JHANELLE PORTER | 

CHERYLL SAN JUAN | 

MARIA FAMA VIECILI | 

MAGGIE SPENCE | 

WENDY GILCHRIST | 

EDITOR & PUBLISHER 

rcaira@kostuchmedia.com 

MANAGING EDITOR 

abostock@kostuchmedia.com 

ASSISTANT EDITOR 

dschalk@kostuchmedia.com 

EDITORIAL ASSISTANT 

ealister@kostuchmedia.com 

EDITORIAL INTERN 

editorial@kostuchmedia.com 

MULTIMEDIA MANAGER 

drae@kostuchmedia.com 

GRAPHIC DESIGNER 

cjenkins@kostuchmedia.com 

SOCIAL MEDIA/EVENTS 

CO-ORDINATOR 

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ACCOUNT MANAGER 

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CIRCULATION | 

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ADVISORY BOARD 

David McMillan, AXIS HOSPITALITY INTERNATIONAL; Bill 

Stone, CBRE HOTELS; David Larone, CBRE HOTELS; Anthony 

Cohen, CRESCENT HOTELS — GLOBAL EDGE INVESTMENTS; 

Charles Suddaby, CUSHMAN & WAKEFIELD LTD. — HOSPITAL- 

ITY & GAMING GROUP; Christiane Germain, GROUPE GERMAIN 

HOSPITALITE; Michael Haywood, THE HAYWOOD GROUP; Lyle 

Hall, HLT ADVISORY; Drew Coles, INNVEST REIT; Ryan Murray, 

THE PILLAR + POST HOTEL; Geoffrey Allan, PROJECT CAPITAL 

MANAGEMENT HOTELS; Stephen Renard, RENARD INTERNA- 

TIONAL HOSPITALITY & SEARCH CONSULTANTS; Anne Larcade, 

SEQUEL HOTELS & RESORTS 

HOTELIER is published eight times a year by Kostuch 

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FOLLOW US: 

For daily news and announcements: @hoteliermag on Twitter Hotelier magazine on Facebook and @hoteliermag on Instagram 

2 MARCH/APRIL 2017 HOTELIER hoteliermagazine.com

Checking In 

THE LATEST INDUSTRY NEWS FOR HOTEL EXECUTIVES FROM CANADA 

AND AROUND THE WORLD 

COOL TO BE CANADA 

HAC conference reveals a ‘Golden Age’ for the Canadian hotel industry 

BY AM Y BOSTOCK 

According to Philippe Gadbois, “It’s a great time to be Canada.” The 

outgoing HAC chairman opened the 25th Annual Hotel Association 

of Canada’s National Conference at the Sheraton Toronto Airport 

Hotel in February on this positive note, highlighting some key numbers — 

such as ADR of $149 and RevPAR of $96, nationally — to illustrate growth in 

Canada’s hotel industry, “the highest since 2000,” he noted. The event brought 

together hotel managers, owners, investors and industry suppliers to network, 

share ideas and formulate strategies to help drive business success. HAC’s new 

president, Susie Grynol, took the stage to share her vision for the association 

and update the crowd on new initiatives. Keynote speaker Tony Chapman then 

fired up the crowd, offering insight into how to “take the air out of Airbnb” by 

turning ‘user experiences’ into ‘people experiences.’ 

Break-out sessions included tips on driving demand in a travel landscape 

plagued by challenges. Susan Catto of Travelzoo Canada shared results 

from the company’s recent global trends survey, highlighting factors such 

as increased global interest in Canada, more international travel bookings 

and a continued preference for hotels over Airbnb as key opportunities for 

Canadian operators. 

As one of the most ethnically diverse countries in the world, Canada 

presents a unique challenge — and opportunity — when it comes to marketing 

hotels. Jason Dunkel of Toronto-based Environics Analytics and Waseem 

Shaikh from McCann Canada walked attendees through the sometimes 

confusing world of ethnic marketing, offering data on the country’s diversity — 

including immigration patterns and diversity by city — and offered insight into 

how to use the data to better target new guests. 

Additional sessions offered e-commerce tips, looked at energy management 

in hospitality and tackled cost control for foodservice — to name a few. 

Destination Canada’s David Goldstein presented an overview of the organization’s 

data-driven marketing campaigns, highlighting Canada’s nearly four-percent 

growth annually — twice that of the global economy — and the record 

20-million visitors to the country in 2016. 

“Canada is growing market share for the first time in a decade,” he said. 

“We’re living in a Golden Age. Canada’s not cold…it’s cool.” 


WHAT 

CANADIANS WANT 

What do consumers want when they visit 

a hotel? That was the question The Hotel 

Association of Canada (HAC) attempted to 

answer through its annual Travel Intentions 

Survey, released at this year’s HAC conference, 

held February 16 at the Sheraton, 

Toronto Airport. 

Donna Dixon of the Strategic Council 

walked attendees through some of the 

salient points of the survey. According to 

the online survey of 1,153 respondents, 

business travel was slightly down from last 

year (from 22 per cent to 19 per cent) while 

leisure travel was expected to increase 

from 24 per cent to 27 per cent, with interest 

growing in locations such as Banff, 

Jasper, Ottawa and Quebec City. While 

Canada’s sesquicentennial celebrations 

“did not show up as a motivator for travel, 

the Canadian dollar is definitely having 

an impact on where to travel,” said Dixon, 

pointing to fewer visits to the U.S. Dixon 

said that factors for not travelling as often 

to the U.S. include the Canadian dollar (82 

per cent), new government (35 per cent), 

and not feeling safe (14 per cent). Among 

the provinces cited as top travel destinations 

are Ontario (29 per cent), B.C. (24 per 

cent) and Alberta (10 per cent). 

When it comes to which amenities are 

important to leisure travelers, comfortable 

mattresses, friendly service, high-speed 

wireless and free breakfast rank high. 

Interestingly, loyalty programs are on the 

decline for business travellers but are on 

the rise for leisure travellers. 

— Rosanna Caira 


COMING 

EVENTS 

April 25: Hotelier’s Housekeeping 

Forum, One King West Hotel & Suites, 

Toronto Tel: 416-447-0888, ext. 235; 

email:dpricoiu@kostuchmedia.com; 

website: kostuchmedia.com/shop 

May 15-16: Canadian Hotel Investment 

Conference, Westin Harbour Castle 

Toronto, Toronto. Tel: 416-924-2002, ext. 

229; email: yalilabarreda@bigpictureconferences.ca; 

website: bigpictureconferences.ca 

June 26-29: Hospitality Industry 

Technology Exposition & Conference, 

Metro Toronto Convention Centre, 

Toronto. Tel: 800-646-4387; email: 

linnet.baskett@hftp.org; website: hftp. 

org/hitec 

September 18: Women in Tourism 

and Hospitlaity, Park Hyatt Toronto, 

Toronto. Tel: 416-447-0888, ext. 235; 



Nov. 17: Hotel Capital Connection, 

Arcadian Loft, Toronto. Tel: 416-924- 

2002, ext. 233; email: vickiwelstead@ 

bigpictureconferences.ca; website: 

bigpictureconferences.ca 

Dec. 1: 29th Annual Pinnacle 

Awards, Fairmont Royal York, 

Toronto. Tel: 416-447-0888, ext. 235; 



FOR MORE EVENTS, 

visit http://bit.ly/Hotelierevents 

BELLE OF THE BALL 

The Westin Ottawa recently 

unveiled plans to add a 

3,000-sq.-ft. ballroom on the 

22nd floor of the hotel. The new 

space, aptly named TwentyTwo, 

is set to debut this spring and 

will offer guests 270-degree views 

of the city. The hotel’s award-winning executive chef Kenton Leier is 

designing menu concepts that will be exclusive to the new space. Leier 

will also offer a personal menu consultation and tasting during the booking 

process for all of TwentyTwo’s evening events, along with specially 

curated wine lists and pairing suggestions. Other offerings in the new 

space include a customizable video-wall display and sound system; a dedicated 

specialty suite for per-event activities; high-end china and designer 

chairs for all events; and a dedicated bar, which offers the option of a 

crafted-beverage menu. 

STRATEGY OF GROWTH 

David Oliver is the new VP of Development 

for Canada at Carlson Rezidor Hotel 

Group. In his new role, Oliver will lead 

the group’s key strategic-growth initiatives 

across all brands. He will also be responsible 

for the development of management 

contracts and license agreements in 

Canada. Oliver is stationed in Toronto 

and will report to Philip Silberstein, 

executive VP, Development, Americas. 

He was previously part of Rezidor’s development 

team from 2003 to 2009, after which he served as SVP of Asset 

Management and Capital Planning at Dundee 360 Real Estate Corporation. 

Oliver has also held development positions with Wyndham Worldwide and 

Starwood Hotels in Canada. “David is a passionate industry veteran and 

we are excited to welcome him back to the team,” says Silberstein. “As one 

of his key development initiatives, David will focus on the introduction of 

Radisson Red to Canada.” Oliver will also be responsible for introducing 

Radisson Blu to Canada, as well as expanding the footprints of Radisson, 

Park Inn by Radisson and Country Inns & Suites by Carlson. 

GERMAIN + DIX30 = ALT+ 

Group Germain Hotels has started construction on a new hotel, Alt+ Hotel 

Quartier DIX30, which will open in 2018. The property will offer a unique 

accommodation experience under a brand new banner. The 168-room, fourstar 

hotel will feature contemporary design and unique service offerings, 

including valet parking, room service, a gym, meeting rooms and more. The 

15-storey building will include a restaurant on the ground floor as well as 

rental-office space. The hotel represents a $35-million investment by Group 

Germain Hotels. 


HOSTED BY 

MAY 15+16, 2017 

WESTIN HARBOUR CASTLE TORONTO 

CONFIRMED SPONSORS TO DATE 

For 21 years, the Canadian Hotel 

Investment Conference has established 

itself as the definitive source for 

information, insight and opinion on 

today’s Canadian lodging market. For 

senior executives from across North 

America this business conference 

delivers outstanding insight on where 

the industry is today, where its heading 

and the options it can deliver. 

HOTELINVEST.CA 

BECOME A 

SPONSOR 

CALL VICKI 

Vicki Welstead 

DIRECTOR, 

SPONSORSHIP DEVELOPMENT 

(416) 924-2002 x233

InBrief 

Hilton has announced new benefits 

for all 60 million existing members of 

its Hilton Honors program, including 

the option to shop with points 

on Amazon.com…Marriott International 

Inc. launched its first pop-up 

hotel innovation lab in downtown 

Los Angeles in late January. The 

pop-up featured an interactive modelhotel 

experience, which allowed the 

company to crowdsource real-time 

feedback from the public…The 

Saskatchewan Hotel & Hospitality 

Association (SHHA) is collaborating 

with Green Key Global to 

promote sustainability and certification 

to its hotel members. This 

partnership will see Green Key 

Global working with the SHHA to 

educate its members on the benefits 

of being certified by Green Key 

Global’s programs…The InterContinental 

Montreal hotel has unveiled 

its new ballroom in the Nordheimer 

Conference Centre. Approximately 

200 guests — customers, tourism 

industry partners, and event and 

wedding planners — were introduced 

to the project and the many opportunities 

it offers during its official 

launch in January…Red Lion Hotels 

Corporation (RLHC) reported a 

record number of new hotels and 

license agreements for 2016, with 

68 hotel openings and 87 franchise 

license agreements signed…Green 

Key Global has awarded Holiday 

Inn Vancouver Downtown a 

4-Key rating with the new GSTC 

Recognized Green Key Eco-Rating 

Program…Hyatt Hotels Corporation 

has acquired Miraval Group, 

a U.S.-based wellness resort and spa 

company…American Hotel Income 

Properties REIT LP (AHIP) recently 

announced the completion of its 

strategic acquisition of three Embassy 

Suites by Hilton Hotels for an 

aggregate purchase price of approximately 

US$124 million…La Quinta 

Holdings Inc. is pursuing the separation 

of its businesses into two standalone 

publicly traded companies, 

which could involve spinning off its 

owned real-estate assets as a separate 

company…Wyndham Worldwide 

recently released its 2016 Corporate 

Social Responsibility Report (CSR), 

which reflects the company’s aspirations 

to care for people, preserve 

the planet and provide places to 

stay that are socially, environmentally 

and economically responsible… 

The Hospitality Financial and 

Technology Professionals’ (HFTP) 

45th annual Hospitality Industry 

Technology Exposition & Conference 

(HITEC) — taking place at the 

Metro Toronto Convention Centre 

from June 26 to 29, 2017 — is now 

accepting online reservations for 

prospective attendees. 

People 

Konrad Gstrein is the new general 

manager of Four Seasons Hotel 

Toronto — his sixth appointment 

with the company. Gstrein started 

with Four Seasons in 2001 as assistant 

Guest Services manager at Four 

Seasons Resort Maui at Wailea. Most 

recently, he was hotel manager at 

the Beverly Wilshire, Beverly Hills 

(a Four Seasons Hotel)…Michael 

Bertuzzi has joined the faculty at the 

School of Hospitality, Tourism and 

Culinary Arts at Centennial College. 

A passionate tourism professional, 

Bertuzzi has more than 15 years 

of experience working locally and 

Michael 

Bertuzzi 

internationally in everything from 

outdoor sports, to adventure and 

cultural tourism, to event tourism. 

SupplySide 

ADA Cosmetics International 

Luxury bathroom-amenities 

manufacturer ADA Cosmetics International 

now has its own presence in 

Canada under the ADA Cosmetics 

International Canada Inc. banner. 

Going forward, all existing relationships 

with ADA’s trading partner 

Swisssol Inc. Creative Body Care 

will go through ADA International 

Canada Inc. under all previously 

existing terms and conditions… 

Designed by MyCheck, the “Front 

Desk Widget” mobile widget is now 

available to any hotel running on 

the Micros-Opera platform — with 

others soon to follow — regardless 

of size or brand affiliation. The 

widget can be added to a hotel’s 

website, mobile site and app, enabling 

guests to check in, view their folio 

and check out with just a click… 

Maestro PMS — a provider of enterprise 

hotel-management software 

for independent hotels, resorts and 

multi-property groups — has entered 

into an agreement to acquire the 

guest-feedback software and service 

assets of Navicom Inc. The company’s 

Guest Experience Measurement 

(GEM) system collects guest feedback 

in order to improve operational and 

management strategies, providing 

hotels with critical information about 

a guest’s on-site experience and offering 

deep insight into what is working 

and what needs improvement. 


COAST-TO-COAST COVERAGE. 

LOCAL MARKET EXPERTISE. 

Providing you with peace of mind, Veritiv 

offers superior service and the products 

you can count on to create a memorable 

experience for your guests. 

Our savvy local teams stay on trend and work 

closely with Veritiv’s strategic national groups 

to ensure you have what you need when you 

need it. 

WANT TO LEARN MORE? 

Contact your Veritiv representative or visit 

veritivcorp.com. Or you can request a printed 

version of our Lodging Product Guide at 

connect.veritivcorp.com/LodgingGuideFormEn. 

• In-room amenities 

• Terry and sheeting 

• Housekeeping items 

© 2017 Veritiv Corporation. All rights reserved. Veritiv and the Veritiv logo are trademarks of Veritiv Corporation or its affiliates. 

veritivcorp.com

PROFILE 

PAUL DYER [NIKI LEONDAKIS} 

BOUT 

CHIC 

BY RICHARD E. ALTMAN 


PERSONALITY PLUS The second-oldest boutique 

brand in the U.S., Joie de Vivre Hotels infuses each 

property’s personality into the design 

IQUE 

AS ONE OF NORTH AMERICA’S FIRST 

BOUTIQUE-HOTEL COMPANIES, JOIE DE 

VIVRE HOTELS EMBODIES COOL 

The popular notion 

that the boom in 

boutique-hotel 

brands is due 

primarily to the 

purchasing preferences of free-spirited 

travellers known as “millennials” 

overlooks the obvious — the burgeoning 

boutique-hotel segment actually 

predates millennials’ birth, both as 

individuals and as a demographic 

market to be targeted. 

Other than being independent and 

unbranded, “boutique hotels” were 

never just about one thing. The term 

itself is like a Rorschach test — some 

see an elegant little hotel off New 

York’s Park Avenue while others 

conjure images of an artsy, but lovingly 

restored, pension on Paris’ Left Bank. 

These days, the truth is that while 

boutique properties are making waves 

and setting some new standards for 

hospitality, many are neither unbranded 

nor truly independent. 

Some 30 years ago a “disillusioned” 

26-year old Stanford University 

business grad bought a rundown 

“no-tell motel” with a reputation for 

renting rooms by the hour and restored 

it to a glory it probably never actually 

had. The 44-room property was called 

The Phoenix — ironically appropriate 

for the rebirth it was about to undergo 

— and its location in San Francisco’s 

Tenderloin district (often preceded 

by adjectives such as “gritty,” “seedy” 

or “dangerous”) was not a particular 

selling point for classic gentrification. 

The visionary who saw the potential 

in this 1950s-era relic was none other 

than Chip Conley (more recently of 

Airbnb fame). He renovated, restored 

and made it into a candy-coloured, 

rock ’n roll version of its previous bestself. 

Then he niche-marketed it as 

the hip place to stop for touring rock 

bands, musicians and filmmakers on 

a budget. His touchstone, inspired by 



Stay local. 

Keep your local identity. Gain our global presence. 

Go global. 

Ascend Hotel Collection ® is a membership of more than 170+ upscale, independent hotels open or under 

development worldwide, that benefit from increased exposure, reservation potential, technology, loyalty, and 

support from innovative global lodging leader, Choice Hotels ® . Ascend members remain unique and distinct, 

able to operate and design on their own terms to prioritize the needs of their guests. 

©2017 Choice Hotels Canada Inc. All Rights Reserved.

Peery Hotel 

Salt Lake City, Utah 

Explore opportunities to stay local and go global. 

ChoiceHotelsDevelopment.ca

TASTE OF TWO CITIES 

It truly is “the best of times” when, in one of 

the world’s great culinary capitals, you don’t 

have to get past the hotel front door to experience 

the city’s cutting-edge cuisine. At the 

recently opened Troubadour Hotel in New 

Orleans, renowned local, multi-restaurant 

chef Phillip Lopez’s Petite Lion menu tempts 

guests with his modern, cleaner take on 

classic Parisian bistro fare. Meanwhile, 17 

floors above, at the hotel’s playful Monkey 

Board rooftop bar, music, cocktails and 

Lopez turns “the best of the food truck” into 

a nightly party. And what’s a party without 

birthday cake covered in sprinkles (offered 

by the slice or by the cake). 

Meanwhile, in the culinary Mecca of 

Manhattan, the Hotel 50 Bowery rises 

above Chinatown’s streetscape. Here, 

chef Dale Talde — familiar to Brooklynites, 

New Jerseyans, mid-towners, Floridians 

(where his other restaurants live) and 

foodie TV-watchers across the country 

— creates his Asian-American cuisine 

at the hotel’s Rice and Gold restaurant 

and sets out a fun fusion of “street food” 

and top-tier food-cart fare at the hotel’s 

rooftop bar, The Crown. Talde’s earned his 

kitchen-cred, thanks to an eclectic array 

of eateries (opened with his Three Kings 

Restaurant Group partners), and multiple 

seasons appearing on Bravo’s Top Chef 

and multiple “food fights” facing with some 

of the Food Network’s most formidable talent. 

At the Hotel 50 Bowery, Lopez fuses 

pan Asian, Asian-American and virtually 

all the other global influences that excite 

the palate and stir New York City’s culinary 

melting pot. 

Rolling Stone magazine captured the 

essence of what this hotel would be: 

“irreverent, adventurous, funky, cool 

and young at heart.” 

WHY ROLLING STONE? 

Conley believed boutique hotels — 

like magazines — were niche-market 

ventures. People read a magazine 

because the subject matter interests 

them. Similarly, he thought, people 

will stay in hotels that appeal to their 

interests, personality and sense of 

aesthetics. He called it marketing to 

“psychographics” rather than to traditional 

“demographics” such as age and 

gender. Despite its ignoble reputation, 

the hotel’s “Phoenix” moniker 

remained, but Conley branded it “a 

Joie de Vivre Hotel.” The Phoenix 

was the first property of what has 

become the second-oldest boutiquehotel 

brand in the U.S. Most properties 

in the collection offer between 

150 and 200 rooms. Some offer 

significantly more, some — such as 

the Phoenix — significantly less. 

Presently, Joie de Vivre manages 

and operates 26 properties — including 

the 343-room Liaison on Capitol 

Hill in Washington, D.C. — and 

two scheduled for spring openings: 

the 229-room 50 Bowery Hotel in 

New York’s Chinatown (a combination 

of repurposed and renovated 

existing structure and new, groundup 

construction) and the 104-room 

Hotel Revival in Baltimore’s Mount 

Vernon neighbourhood. Most recently, 

the company made its first foray 

into New Orleans with the 184-room 

Troubadour Hotel. 

All are new markets for the brand, 

which remains primarily Californiacentric 

in distribution. Spring will 

also welcome back from renovation 

Joie de Vivre’s second Chicago hotel, 

the 149-room Talbott Hotel, located 

in the city’s upscale Gold Coast area. 

Development growth for the Joie de 

Vivre brand is forecast at three to four 

properties per year. 

Much has changed in the 30 years 

since Conley enshrined his joy of life 

in a fledgling boutique-hotel brand. 

Conley has become a marketing, 

business and lifestyle guru, authored 

a half-dozen books and, in 2010, 

relinquished his title of CEO and sold 

his interest in Joie de Vivre to Geolo 

Capital, founded by Hyatt Hotels heir 

John A. Pritzker. 

No longer affiliated with the 

Hyatt brand, Pritzker and Geolo 

created a new parent company — 

Commune Hotels & Resorts — to 

shepherd Joie de Vivre and other 

boutique brands acquired or created 

by the company. These sister brands 

include Thompson Hotels, Destination 

Hotels, Tommie and the Asia 

and Middle East-based management 

company, Alila Hotels. From a 

seedy, 44-room motel on the wrong 

side of town, grew a family tree 

of more than 90 boutique hotels 

in eight countries with approximately 

$2 billion of total property 

revenues under management. 

DESIGNED FOR LIFE Guestrooms at Joie de 

Vivre hotels are fresh, bright and modern 

In need of a CEO who knew the 

boutique-hotel segment, Pritzker 

successfully courted Kimpton president 

and COO Niki Leondakis to 

helm the new company (most recently 

renamed, Two Roads Hospitality). 

The company’s marching orders are 

less a road map than a sense of direction. 

“Each Joie de Vivre hotel is a 

brand of one,” explains Leondakis. 

“Its roots are in the specific neighborhood 

where it is located; its personality 

is infused into the core. Still, the 

DNA of Joie de Vivre comes through 

in the attitudes of our people, our use 

of bold designs and bold colours… 

definitely memorable. We’re a fun 

brand; playful and light-hearted. 

“Too often, boutique brands buy 

into that velvet rope attitude of 

exclusivity. We value inclusivity. 

We’re approachable, welcoming and 

highly service oriented and while 

we are new-technology oriented as 

well, we use it to improve our engage- 


ment with our guests. That’s good, 

old-fashioned hospitality.” 

Leondakis notes that while 

appointments such as Wi-Fi, meeting 

space, full-service restaurant and bar 

and other amenities are part of the 

Joie de Vivre repertoire and experience, 

guest comfort remains the 

overriding objective. “As bold as we 

are, we don’t do design for design 

sake…actual comfort is more important 

than looking cool. We also draw 

our chefs and our food concepts from 

the local community. We’re fortunate 

to have seriously innovative and 

successful talent from the area join us 

in creating new dining experiences 

for our guests. That is more important 

to us than hiring a big name 

celebrity chef that visits the restaurant 

twice a year.” 

Leondakis hastens to add, “We’re 

deeply entrenched in the great 

experience for our guests. Our 

‘Dream-Maker’ program empowers 

hotel staff to go out of their way 

to make someone’s day. Sometimes 

it’s as simple as overhearing a guest 

say they’re dying for a pizza and 

just having one sent to the room. 

Sometimes it’s more involved. But it 

HIPSTER HAVEN The Joie de Vivre brand is unapologetically quirky; its properties have moved 

away from the cookie-cutter expectations of the past 

is always an expression of thoughtfulness 

and creativity designed to 

delight each guest as an individual.” 

Underlining the brand’s success, 

Leondakis notes that, while Joie de 

Vivre does not face all of the same 

brands in every market they’re in, 

“our 2016 numbers demonstrate that 

we’ve out performed our competitive 

set by eight per cent in ADR and 11 

per cent in RevPAR.” 

That competitive set notably 

includes Kimpton (the oldest 

boutique brand and now part of the 

InterContinental Hotels Group) and 

three Hilton-related boutique brands 

— Curio, Canopy and Tapestry. 

Toronto-based CBRE’s director 

of Research Information Services 

Robert Mandelbaum credits Joie 

de Vivre Hotels as one of the early 

pioneers of the boutique-hotel 

segment. “Historically, its selling 

point is its uniqueness and its reputation 

is good. The brand ran counter 

to the established prototype and 

common design and development 

sensibilities. A new standard of 

luxury emerged that moved away 

from cookie-cutter expectations 

towards more local experiences… 

local wine, craft beer, local food 

and local artists and it was dubbed, 

‘experiential travel.’” 

Manifesting Joie de Vivre Hotel’s 

community commitment, each 

property is encouraged to choose 

a cause in its neighborhood that 

makes a difference to the people 

living there. “Whether we’re taking 

the ice-bucket challenge, marching 

in the San Francisco Aids Walk, or 

sponsoring Pride, we get involved 

as individuals and as a portfolio of 

hotels,” says Leondakis. 

Finally, growth — particularly 

internationally — is a priority for the 

brand and was one of the key reasons 

Leondakis left Kimpton after more 

than 19 years. 

“We’re looking for new opportunities 

in Vancouver, Montreal, Quebec 

and, of course, Toronto, where Two 

Roads Hospitality already has a 

presence with our Thompson brand. 

We love Canada.” u 


LET’S MAKE 

A DEAL 

THE 

2017 

BUYER’S 

GUIDE 

ISTOCK.COM/RETROROCKET 

WHEN IT COMES TO BUILDING A 

SUCCESSFUL HOTEL/SUPPLIER RELATION- 

SHIP, THERE HAS TO BE GIVE AND TAKE 

BY AMY BOSTOCK 



In today’s competitive hotel 

landscape, the relationship 

between operator and 

supplier has become more 

important than ever. And, 

while the two sides may 

have different approaches 

to business, according to Matthew 

Victor, National Sales director for 

Quebec-based linen supplier George 

Courey Inc., hotels and suppliers 

ultimately have the same goal — to 

satisfy the ever-changing needs of 

guests. “Hotels are demanding betterquality 

linens that treat guests to an 

‘experience’ in line with the hotel’s 

brand/image. That said, the pressures 

ultimately remain the same — delivering 

exceptional, consistent product at 

an exceptional price point.” 

Consistency is a key factor for Justin 

Meffe, vice-president of Operations 

for Monte Carlo Inns. “We are an 

independent brand, so we created our 

own product line, our own standard,” 

he says. “There’s always tweaks 

along the way, but we’re looking for 

quality and consistency of product.” 

The increasing globalization of the 

industry means most products are no 

longer being made next door. “Most 

of it is [produced] offshore now, so 

that becomes a bit of an issue. There 

are some products that we’re not as 

concerned if [production is] overseas, 

but there are certain items — such 

as amenities — where you have to be 

aware of the integrity of the product.” 

While price always has, and always 

will be, a factor in choosing a supplier, 

Richard Portugese, Canadian National 

Sales manager for Assa Abloy Hospitality, 

says where purchasers were 

once more focused on finding the 

lowest price on “commodity” items, 

today’s buyers understand that the 

relationship with a supplier is no 

longer all about the lowest price from 

the cheapest vendor. “Items such as 

door locks actually ‘marry’ a supplier 

to the customer,” he says. “It’s critical 

that the supplier support the customer 

through the term of the relationship 

— including technical support, availability 

of service and spare parts. It’s 

important for a hotel to trust the 

supplier to be around through the 

good times and the bad. Hoteliers 

need their suppliers to maintain the 

relationship and work with them when 

things are going well and also when 

there are technical issues or problems 

at the property.” 

Meffe agrees that price is no 

longer the main motivation behind 

supplier selection. “We’re not out 

there looking for the lowest price 

in the marketplace,” he explains. 

“[We want] a company that can 

work with us, that has flexibility in 

its availability and delivery times. 

Our industry is notorious for things 

happening on weekends.” 

That flexibility, he adds, often comes 

from smaller operations, “but then, we 

don’t go after the one-offs either…we 

try to find that perfect balance.” 

INDUSTRY CHALLENGES 

Today’s hotel procurement officers 

have an extremely difficult task and 

the demands of their business drives 

them to do more with less. “They have 

both external and internal pressures, 

leaving them very little time for 

supplier interactions,” says Victor. “So 

the time suppliers have with their 

clients is precious and requires the 

supplier to be extremely efficient and 

relevant. In addition, in today’s information-rich 

society, buyers do their 

own research and are more informed. 

Therefore, one of the most important 

ways a supplier can differentiate 

themselves is to become a client’s 

‘trusted advisor.’ 

Meffe says his company prefers to 

deal with suppliers with a proven track 

record. “You don’t want to be the first 

one using the supplier,” he says, adding 

he likes to visit the plant, see the 

warehouse and make sure the supplier 

has a good inventory. “You don’t want 

to be blindsided on a Friday afternoon 

in our business.” 

Even large companies, he says, 

need to have a local presence to 

make the cut with Monte Carlo Inns. 

“I like companies that have a sales 

person who is hands-on and accountable, 

has been with the company a 

while and understands the needs of 

our business.” 

At CMI Uniforms, director of 

Insider Tips 

What does a hotel operator need to consider 

when choosing a supplier? According to 

Matthew Victor, National Sales director for 

Quebec-based linen supplier George Courey 

Inc., there are a couple of key points to keep in 

mind. “Hotel operators need to evaluate more 

than just price-point. All too often, we see hotel 

operators making buying decisions based on 

which supplier can give them the lowest cost.” 

Conversely, he says hotel operators should 

be evaluating everything from the history of 

an organization, quality of the product being 

offered, customer service, knowledge of their 

sales rep. and the ability to deliver consistent 

product. “From the supplier side, it’s important 

that suppliers have product lines that fit with 

the branding of the hotel. At George Courey 

Inc,, we pride ourselves on the ability to cater 

to the widest variety of properties. We have 

specific product lines geared to each of the 

“star ratings,” allowing us to match the needs of 

our customers to the product line that best fits 

their needs. “ 

Sales, Christophe Hispiwack says his 

company is used to acting locally and 

thinking globally. “This requires a 

high level of transparency and clear, 

honest communication throughout 

and it involves all stakeholders,” he 

says. “Hotel guests are really well 

travelled and highly knowledgeable 

and expect more than the status quo. 

Guests have seen it all, so the hotel 

staff need to impress.” 

Within Canada’s changing hotel 

landscape, which has fewer and fewer 

players every year, the pressure for 

hotels to separate themselves from 

the pack is of an even greater importance. 

Victor says suppliers need to 

be willing to work with hotels of all 

sizes and brands to help them achieve 

a competitive advantage over their 

competition. “We often help hotels 

design custom linen, embodying the 

spirit of their desired market positioning, 

helping them achieve a differentiating 

value to their guests.” 

Turnover in the hotel industry has 

always been a challenge in the hotel/ 

supplier relationship, says Portugese. 

“Hotels are bought and sold; 

GMs come and go,” he says. “Because 


of this, it’s critical we maintain relationships with all our 

customers, no matter what internal changes they experience.” 

He adds suppliers need to be willing to take time 

to meet and greet new staff and new owners who may 

have “inherited” their products. “This face time really 

helps solidify the new relationships we need to foster and 

lets our customers know that they can count on us to be 

dependable, and respond to their needs.” 

This type of above-and-beyond service is what keeps 

hotels and suppliers together for the long haul. But, most 

importantly, says Victor, suppliers need to be good listeners. 

“Clients have become more demanding than ever 

and it’s hyper-important that suppliers listen to their 

clients. The more time you spend within your client’s 

operations, the more you learn about the key factors that 

make them unique.” 

Operators need to pull their weight as well, according 

to Meffe. “We have a good reputation in the industry,” 

he says. “We have our own approach [to business], which 

involves sitting down with our suppliers…they know what 

we’re looking for, they know we pay our bills and we’re 

transparent about what we’re looking for. They know 

they’re joining a company that, if we give them a consumption 

amount at the end of the year, we can almost guarantee 

we’ll meet that volume amount within a five to 10 per 

cent ratio; that’s pretty good.” 

“Customer service is what makes customers for life,” says 

Portugese. “Every project has its bumps along the way — 

it’s how the supplier addresses those bumps to ensure the 

client’s concerns are resolved and the project moves along 

to completion that makes the difference.” u 

WE’VE TAKEN THE STRESS 

OUT OF FRANCHISING 

With an owner-first mindset, 

RLHC offers a straightforward 

and simple fee structure, 

technology to meet the needs 

of today’s modern travelers, and 

the ongoing support to help your business grow. 

STOP STRESSING AND START THRIVING 

FRANCHISE.RLHCO.COM 866-437-4878 


This is not an offering and we will not make a franchise offering in any state or province in 

which we have not fi rst registered, fi led, been exempted, or are otherwise qualifi ed to offer 

franchises, and then only if we provide a prospective franchisee with an appropriate franchise 

disclosure document. In New York, an offering can only be made by a disclosure document 

fi led fi rst with the Department of Law of the State of New York. Such fi ling does not constitute 

approval by the Department of Law. © 2017 Red Lion Hotels Franchising, Inc.

THE 2017 

BUYER’S 

GUIDE 

CATEGORIES 

AMENITIES 

Bathrobes 

ADA International Cosmetics 

Canada Inc. 

Garnier-Thiebaut, Inc. 

Majestic International 

Marina Textiles Inc. 

Candles 

Malaspina Soap Factory Inc. 

Mega-Lab Foodservice 

Neo-Image Candlelight Ltd. 

Chocolates & Confectionary Products 

David Roberts Food 

Maximillien & Company 

Nestlé Professional 

Clocks 

Hotel Technologies 

Sunbeam Hospitality/Jarden Corp. 

Hairdryers 

Andis Company 

Guest Supply 

Hotelevision Canada Ltd. 


Hardware for Guestrooms 

Legrand 

Netversity Solutions 

Syscan-Id 

Ice Buckets 

Browne Foodservice 

Lancaster Colony Commercial Products 

Universal Marketing Ltd. 

In-room Coffee & Tea 


Georgia-Pacific Professional 

Guest Supply 

Imperial Coffee and Services Inc. 

JustSteph Sales Inc. 

Kienna Coffee Roasters 

Kraft Foodservice 

Mother Parkers Tea & Coffee Inc. 

Muldoon’s Own Hand Roasted Coffee 


Starbucks Coffee Canada 

Unisource Canada Inc. 

Van Houtte (GMCR Canada Holding Inc.) 

Veritiv 

Irons 


Minibars 

ASSA ABLOY Hospitality 

Bartech Technology & Design 

Dometic 

LOC International Inc. 

Minibar Systems North America 

Other - Amenities 

Canadian Hotel Supply 

Guest Supply 

Hotel Metro 

Jagorb International Ltd. 

Pet on Vacation 

SOCAN 

Tag Umbrella, division of Tag Products 

Soap, Shampoo & Dispensers 


Canada Inc. 

Dispenser Amenities Inc. 

Ecolab 

Flexo Products Ltd. 

JRS Amenities Ltd. 


RedDot Brands 

SCA Tissue 

Swissol Inc. Creative Body Care 

True North Hospitality 


Veritiv 

Waste Baskets 


Waste Not Basket 

BATHROOM 

Bathroom Accessories 

American Standard Company 

Hotel Vanities International, 

LLC Corporate Offices 

Mr. Grab Bar Inc. 

Bathroom Dispensers 


Canada Inc. 

Cascades Tissue Group 


Ecolab 


SCA Tissue 

Swisssol Inc. Creative Body Care 

Bathroom Fixtures 

ACO Systems 


Andis Company 

Bath Fitter 

BrassCraft 

Delta Faucet/Masco Canada 

Eggrock by Oldcastle Modular 

Firma Bath Furniture 

Great Grabz Design Emporium 

Grohe Canada Inc. 

HD Supply 



Jalco 

Kohler 

Mansfield Plumbing Products LLC 

MGS 

Speakman 

Symmons Industries Inc. 

Tai Pan Lighting Company 

THG U.S.A. 

Toto U.S.A. Inc. 

Villeroy & Boch 

Bathtubs & Refinishing 



Mirrors/Lighted Mirrors 

Bethel International 

Electric Mirror 

Hospitality Needs Inc. 


Kartners Bathroom Accessories 

(The) Last Touch 

PI Fine Art 

Seura Inc. 


Plumbing 

ACO Systems 

BrassCraft 

Cifial U.S.A. 


Hansgrohe U.S.A. 

Jalco 


Speakman 

THG U.S.A. 

Zurn Industries Ltd. 

Shower Heads & Faucets 

Bridgewater International 

Cifial U.S.A. 





Opella LLC 

Speakman 

T&S Brass and Bronze 

Tissues & Paper Products 



Kimberly-Clark Inc. 

Kruger Products L.P. 

RedDot Brands 

SCA Tissue 


Veritiv 

Towels 

4M Trading Company 

Eden Textile 



George Courey Inc. 

Guest Supply 

JostCo Textiles International 



Roberta Uniforms & Textile 

Standard Textile Company Inc. 

Trilium Textiles Inc. 


Vanities 



BEDS & BEDDING 

Bed Frames 

Bum Contract Indoor & Outdoor Furniture 

Hypnos Canada/Araam Inc. 

Hsquared Canada 

King Koil Sleep Products 

Leda Furniture 

Meubles Saint Damase 

Restwell Sleep Products 

SERTA CANADA, a division of SSH Bedding 

Canada Co. 

Simmons Canada Inc. 




Tempur Sealy International, Inc. 

(Canadian Division) 

Vandervitt Inc. 

Beds - Roll-away/Sofa 

Nationwide Hotel Supply Inc. 



Blankets & Comforters 

Daniel Stuart Studio 


GIII Ltd. 


Northern Feather Canada 

Stamina Fibre 

Superior Quilting Ltd. 

United Feather & Down 

Cribs 

Foundations Worldwide Inc. 

Molly Magee 

Duvets 


Eden Textile 




Rocky Mountain Down and Feather 


World Wide Iozza Ltd. 

Linens 


Alsco Linen Canada 

Caber Sure Fit Ltd. 

Canadian Down & Feather Company Inc. 



Eden Textile 

Fabric Innovations 



GIII Ltd 

Guest Supply 


Lieberman Tranchemontagne Inc. 



Protect-A-Bed 






Veritiv 

Winsham Fabrik Canada Ltd. 

Mattresses 





SERTA CANADA, a division of SSH Bedding 

Canada Co. 


Tempur Sealy International 


Therapedic Sleepking Crown Design 

Pillows 


Canadian Down & Feather Company Inc. 


Eden Textile 





Protect-A-Bed 


Stamina Fibre 




ENERGY 

Air Cleaners 

LG Electronics Canada Inc. 

Modern Air Filters 

Air Conditioning 

AJM Solutions Group Inc. 

Belimo Aircontrols Inc. 

Eco2max Inc. 

Enercare Commerical Services 

Goodman Air Conditioning & Heating 

Gordon R. Williams Corp. 

HD Supply 

Islandaire 

Master Group 


NPG Equipment Inc. 

Redmond/Williams 

Taco Canada 

Air Purification 

Halton Indoor Climate Systems Ltd. 

Hold Please Communications Ltd. 

Humanscale Corp. 


Control Systems 

Delta Controls Inc. 


Legrand 


Orion by VingCard Elsafe 

Electricity & Natural Gas Suppliers 

Direct Energy 

Enbridge Gas 

Energyshop.com 


Union Gas Ltd. 

Energy Management 


Eco2max Inc. 


Energex Inc. 


Intello Technologies Inc. 

Islandaire 

Legrand 

Master Group 

Onity 



Fans 


Furnaces 


Heating 



Calcana Industries Ltd. 

Dimplex North America 

Eco2max Inc. 






Modern Niagara HVAC Services 



Taco Canada 

Lighting Systems 

HD Supply 

Legrand 

LightGuard 


Panasonic Canada Inc. 

Philips Day-Brite 


WAC Lighting 

Service & Maintenance 


FirstOnSite Restoration 




Ventilation 






Spring Air Systems Inc. 

Taco Canada 

Water Conservation & Treatment 

Danamark WaterCare 

Ecolab 

Enbridge Gas 


Goslyn Environmental Systems 

HD Supply 

Nestlé Waters Canada 


Water Matrix 

EQUIPMENT & SUPPLIES 

Appliances 

BHG (Brick Hospitality Group) 

ATMs 

DirectCash Payments Inc. 


Badges, Tags & Identification 


Imprint Plus 

Ketchum Manufacturing Inc. 

Picture This On Granite 

Banquet & Catering Equipment 

Ca. Portable Dance Floor Co. 

Chesher Equipment Ltd. 

GBS Foodservice Equipment Inc. 


Rabco Foodservice Ltd. 

Tomlinson Industries 


Bar Equipment & Supplies/Services 

American Metalcraft Inc. 

Beer Gas Systems 

Blakeslee Foodservice Equipment Inc. 



Dispense-Rite 

Faema Canada 

Forbes Industries 



Haddon Equipment & Supplies 

Long Range Systems Inc. 

Scotsman Ice Systems 

SiriusXM Canada 

SOCAN 

Sunkist Foodservice Equipment 

Swissh Commercial Equipment 

Vertex China 

Zuccarini Importing Co. Ltd. 

Brochure/Menu Holders 



Bulletin Boards/Signage 

Chief Mfg. 

Gridcast Media 


Postime Inc. 

Visual Planning Corp. 

Business Forms 

A.D.S. Publishing Inc. 

Allcard Ltd. 

NEBS Business Products 

Carts 

Crown Custom Metal Spinning Inc. 


Lockwood Manufacturing Inc. 

Mul-T-Mat & Supply Co. 

Rubbermaid Commercial Products Canada 


Dishwashers & Warewashing 

Equipment 

Cambro Manufacturing Co. 

Champion Moyer Diebel 

Diversey Care 

East Coast Laundry Systems 

Ecolab 


Hobart Food Equipment Group Canada 

Miele Limited 


Dispensers - Beverage 


Bunn-O-Matic Corp. of Canada 


Follett Corp. 


Morton-Parker Ltd. 

Supramatic Inc. 

Western Refrigeration & 

Beverage Equipment 



Equipment Repairs & Installation 

Schindler Elevator Corp. 

West Coast FoodPak Systems Ltd. 

Exercise Equipment 

Advantage Fitness Sales Inc. 

Hotel Fitness 

Keystone Fitness 

Life Fitness 

PPL Aquatic Fitness & Spa Group Inc. 

Food Processors & BFlenders 


Bravo Coffee Group 

Cuisinart Canada 

Robot Coupe U.S.A. Inc. 

Fryers & Accessories 

Alto-Shaam Canada 


Crown Verity Inc. 

Hatco Corp. 

Kendale Products Ltd. 

Perfect Fry LLC 

Pitco Frialator Inc. 

TFI Food Equipment Solutions 

Ice Machines & Ice Makers 

Distex M&M Inc. 

Follett Corp. 

Manco Distributors Inc. 

Manitowoc Foodservice/Garland Canada 

Permul Ltd. 


Western Refrigeration & Beverage Equipment 

Kitchen Equipment 

Build It by Design 

Canada Cutlery Inc. 


Demaine & Collis Group 

RedDot Brands 

Ridalco Industries Inc. 

Tarrison Products Ltd. 

Waterford Wedgewood & Royal 

Doulton Canada 

Menus & Accessories 


Imprint Plus 

Ovens & Microwaves 


Amana Commercial/Celco Foodservice 

Equipment Inc. 

Amana Inc. 

(The) Broaster Company 

Cookshack Inc. 

Garland Commercial Ranges 

Globe Food Equipment Co. 


MicroFridge/Danby 

Montague Company 


Rational Canada 

Star Manufacturing International Inc. 

Vulcan 

Ranges, Broilers & Rotisseries 



Garland Commercial Ranges 




MVP Group Corp. 

Permul Ltd. 





Vulcan 

Refrigeration & Freezers 


Cres Cor 

Dometic 

Habco 


Igloo Refrigeration Ltd. 



Manitowoc Foodservice/Garland Canada 






Victory Refrigeration 

Western Refrigeration & Beverage Equipment 

Repairs & Maintenance 


FirstOnSite 

HD Supply 


Safety Mats & Equipment 

Ecolab 


Rescue 7 Inc. 

Sanitation Equipment & Supplies 


Diversey Care 

Ecolab 



Kärcher Canada Inc. 

Professional Sanitation & Packaging 

RedDot Brands 

Rubbermaid Commercial Products Canada 

Sealed Air Diversey Care 

TrainCan Inc. 

Smallwares & Cookware 





Danesco Inc. 

FoodPack Inc. 


Johnson-Rose Inc. 

KGB Marketing Inc. 


Nella Cutlery Toronto 

PanSaver 

Prince Castle LLC 

Regal Ware Inc. 

Spring U.S.A. 


Traex, a Libbey Foodservice Company 

Trudeau Corp. 


Spa Supplies & Services 

Hunter Amenities International Ltd. 

HydroTher Commercial Hot Tubs 

Life Fitness 


Lowry School for Pool & Spa Chemistry 

Revive Hot Towel Company 

SteamSuite 

Superior Pool Spa & Leisure 

Swimeeze Swimwear by Stanleykem Inc. 

Storage & Racking 


Dispense-Rite 

Ecolab 

Protect-A-Bed 


Swimming Pools & Accessories 

Hayward Pool Products 

Hotel Waterparks 

HydroTher Commercial Hot Tubs 

Lowry School for Pool & Spa Chemistry 

Master Pools by Dominion Gunite Calgary Ltd. 

New Perspective Pools 

PPL Aquatic Fitness & Spa Group Inc. 


Swimeeze Swimwear by Stanleykem Inc. 


Uniforms & Protective Apparel 


Ansell Canada 

Blackwood Career Apparel + Essentials 

Canadian Linen & Uniform Service 

Chef Revival Inc. 

Chef Works 

Chef’s Hat Inc. 

Cintas Canada 

CMI Uniforms 

Imagewear by Marks Work Wearhouse 

Imprint Plus 


Ronco 

Shoes for Crews 

Sika Footwear/Ecolad Corp. 

Town & Country Uniforms Inc. 

Vending Machines 


Wall & Ceiling TV Brackets 

CES Distribution 

Rocelco Inc. A/V Mounting Solutions 

Warming & Holding Equipment 

(The) Broaster Company 


Cres Cor 

Hanson Brass 

Hatco Corp. 




Spring U.S.A. 



FOOD & BEVERAGE PRODUCTS 

Appetizers 

Aliments ED Foods 

Cavendish Farms 

Janes Family Food Ltd. 

McCain Foods (Canada) 


Phillips Foods Inc. 

Baked Goods & Supplies 

Bunge Canada 

Canada Bread Company Ltd. 

Dufflet Pastries 

Gourmet Baker 

McCall’s 

McCormick Canada 


Otis Spunkmeyer Inc. 

Rich Products Corp. 

Weston Food Service 

Beverages - Alcoholic 

Bacardi Canada Inc. 


Canadian Iceberg Vodka Corp. 

Colio Estate Wines Inc. 

Fine Wine Accessories 

Henry of Pelham Wines 

Hobbs & Co. Wine Merchants Inc. 


Peller Estates 

Beverages - Non-Alcoholic 

B.B.C. Sales & Service Ltd. 

Boyds Coffee Company 

Brazilian Canadian Coffee Co. Ltd. 

Brewmatic Company 

Canada Pure Water Company Ltd. 

Canterbury Coffee Corp. 

Club Coffee Company Inc. 

Dairy Farmers of Ontario 

Eska 

Evian Natural Spring Water 

Gerhards Importers Canada 

Globe Coffee Co. Inc. 



McCullagh Coffee (Food Service) 

Natural Fruit Canada 

Naya 

Ocean Spray International 

Orchid Island Juice Company 

Parmalat Canada 

Pepsi-QTG Canada Inc. 

(The) Pop Shoppe 

Sun Pac Foods Ltd. 

Bottled Water 

Eska 



Breakfast Foods 


Burnbrae Farms 

EggSolutions Inc. 

Gourmet Baker 

Quality Meats 

Coffee & Tea 








Faema Canada 










Second Cup Ltd. 



Condiments 


Bunge Canada 

French’s Foodservice – Reckitt Benckiser 

(Canada) Inc. 

Heinz Canada 




Unilever Food Solutions 

Wing’s Food Products 

Dairy Products 

Arla Foods Canada Inc. 


Chapman’s Ice Cream Ltd. 


Danone Inc. 

Gay Lea Foods 

Gordon Food Service (GFS) 


Ivanhoe Cheese Inc. 


Saputo 

Stirling Creamery Ltd. 

Ethnic & Specialty Foods 


Bonduelle North America Inc. 

Burke Corporation 

Campbell’s Foodservice 

Canola Info 

ConAgra Foods Canada Inc. 


Dainty Foods 

Derlea Brand Foods Inc. 

Dr. Oetker Canada Ltd. 


French’s Foodservice - Reckitt Benckiser 

(Canada) Inc. 

Frito Lay Canada 

Gay Lea Foods 

Greaves Jams & Marmalades 

Heinz Canada 

Horizon Milling G.P. 

Hormel Foods Corp. 

Italpasta Ltd. 

JFC International Inc. 

Kellogg Canada Inc. 

Lamb Weston Canada 

Lilydale Inc. 

Lindt & Sprüngli (Canada) Inc. 

Magic Seasoning Blends 


McCall’s 






Pinnacle Foods 

Reckitt Benckiser Canada Inc. 

Reuven International 


Richardson Oilseed Ltd. 

San Benito Foods (Neil Jones 

Food Company) 

Sara Lee Foodservice Ltd. 

Sea Watch International Ltd. 

Select Food Products Ltd. 

Stanislaus Food Products Co. 


Sun Rich Fresh Foods Inc. 



Whyte’s Food Corp 


Wong Wing (McCain Foods Ltd.) 

Fish & Seafood 


Aqua Star 

Export Packers Company Ltd. 

High Liner Foods Inc. 


Meats 


(The) Bruss Company 


Cardinal Meat Specialists Ltd. 


Janes Family Foods Ltd. 

Macgregor’s Meat & Seafood Ltd. 

Maple Leaf Foodservice 

Piller’s Fine Foods 

Quality Meats 

TMF Foods 

Poultry 






Produce 



Snack Foods 





Danone Inc. 



Kraft Foodservice 


Maximillien & Company 


FURNISHING & DECOR 

Art & Mirrors 

Lakeview Lighting Ltd. 


Banquet Tables/Chairs 


Global Furniture Group 


Level It Inc. (Table Bases for Uneven Floors) 

National Event Supply 

Rodo Industries Inc. 

Sico America Inc. 


Carpets & Flooring 

Altro Safety Flooring 


Crossville, Inc. 

DeFehr Furniture 

Durkan 

Healthier Choice 

Interface Canada Inc. 

Lexmark Carpet Mills Inc. 

Milliken & Company 

Peerless Hospitality 

Phoenix Floor & Wall Products Inc. 

TORLYS 

Trottco Ltd. Sales Agency 

Case Goods 

Advance Hotel Liquidators 


BSG Inc. 

Buhler Furniture 

Casemills Ltd. 

CPNA (Contract Partners of 

North America) 

Dalfen Sales Agency Inc. 


Fleetwood Fine Furniture 

Fusion Woodworks Inc. 


Hospitality Designs 

JSP Industries Inc. 

Kimball Hospitality 

Koregroup Inc. 




ProffDesign Hotel Furniture 

(The) Refinishing Touch 

Shorewood Furniture 

Chairs 


Contract Supply Corp. Ltd. 

Davidson Furniture Specialties Ltd. 

Dinec Division of BDM + Furniture Inc. 

Dor-Val Manufacturing 


Grosfillex 



ISA International Inc. 

Jamco Wood Products Ltd. 

Jaymar 



MIDI Division of BDM + Furniture Inc. 


Noram Interiors 

Oggi Design Inc. 


Schoolhouse Products Inc. 

Sita Importing & Manufacturing Inc. 

Southern Aluminum 

Stylus Sofas Inc. 


Coat Racks 

Eddie’s Hang-Up Display Ltd. 


Dance Floors 





Desks 

BSG Inc. 





Garbage Cans 

Witt Industries 

Lamps 


Dolan Hospitality 

Gen-Lite Industries 


Studio Italia Design 


Lighting/Custom Lighting (Decor) 







LightGuard 

Lunera Lighting Inc. 



Postime Inc. 



WAC Lighting 

Outdoor Furniture 


Hauser Industries 


Kara Furniture Management Ltd. 

Legrand 



Sofas 


C.C. Leathers Inc. 


Dezmo Furniture 

Jaymar 

LCE Interiors 

Liinz 




Tables 




Level It Inc. (Table Bases for Uneven Floors) 


Wall Coverings 

Crossville, Inc. 

Crown Wallpaper & Fabrics 

Levey Industries Inc. 

Odyssey Wallcoverings 


WallDecor 3D 


c o m i n g s o o n 

Unlock the door to greater learning 

In a world where content is king, you know the importance of 

getting up-to-the-minute information. We not only give you tons 

of it, but we also provide context for what's happening and why 

it matters to your business. 

As part of our evolution as a true media company, we’re now set 

to launch a new membership model, which will allow you to decide 

what kind of information you receive and how you receive it. 

As the largest national hospitality media company in Canada, we 

provide you with the keys to success. Stay tuned for more info. 


LET US HELP YOU UNLOCK THE POSSIBILITIES


Window Coverings 

Credible Upholstery Ltd. 

Eden Textile 


Hunter Douglas Canada 

Legrand 



LAUNDRY & CLEANING PRODUCTS 

Baskets & Mops 

Ecolab 

Chemicals 

Diversey Care 

Ecolab 


Miele Limited 

Pak-It Green Cleaning Solutions 

P&G Professional 

Cleaning Supplies 

Dalex Canada Inc. 

Diversey Care 

Ecolab 

GDI Services (Canada) LP 




Veritiv 

Deodorizers 

Ecolab 

Orkin Canada 


RedDot Brands 

Disinfectants 

Diversey Care 

Ecolab 

Intersteam Technologies 



Dryers 

Alberta Laundry Systems Ltd. 

Automated Laundry Systems FG Inc. 

Coinamatic Commercial Laundry Inc. 

Continental Girbau Inc. 



Girbau Industrial 


Harco Co. Ltd. 

Ipso (Commercial Coin Laundry) 

K-Bro Linen 

Maytag Commercial Laundry 


Miele Limited 

Milnor Laundry Systems 

Ontario Laundry Systems Inc. 

Sparkle Solutions 

UniMac (Commercial Laundry Equipment) 

Folding Equipment 







Housekeeping Equipment 


Ecolab 



Protect-A-Bed 

Ironing Equipment 







Pest & Odour Control 

Abell Pest Control Inc. 

Ecolab 



Orkin Canada 

Protect-A-Bed 

Purity Pest Control 

Towels & Wipes 




SCA Tissue 

Vacuum Cleaners 

Advance 

Cvtel Holdings Inc. 

Diversey Care 


Oreck Corp. 

Washers 








K-Bro Linen 


Miele Limited 



UniMac (Commercial Laundry Equipment) 

SAFETY & SECURITY 

Alarms 


Salto Systems Inc. 

Key Cards & Locks 


Allcard Ltd. 


Beline 

dormakaba 



Onity 

Safemark Systems 


Select Hospitality Systems 

USFI Marketing Communications 

VingCard Elsafe 

Money-handling Equipment 

CashTech Currency Products Inc. 

Chase Paymentech Solutions 

Cummins-Allison ULC 

Occupancy Sensors 


Legrand 

Safes, Vaults & Safety-deposit Boxes 



Canadian Safe 

dormakaba 



Safemark Systems 


Surveillance Equipment 

Matrix Integrated Solutions Ltd. 


Sound Products 

SERVICES 

Accounting Services & Equipment 

BAASS Business Solutions Inc. 

Grant Thornton 

Advertising & Sales Promotion 

Bochsler Creative Solutions - Commercial 

and Product Photography 

Brand Culture Marketing and Promotions 

Flip.to 


Hotelier Magazine 

iBrand Print 

Imprint Plus 

Interface Marketing Group Inc. 

Karstan Communications Inc. 

Quadrant Marketing Ltd. 

SSP Group Inc. (Stir Sticks & Picks 

International Inc.) 


VFM Leonardo Inc. 

Virtual Visit Presentations Inc. 

Architectural & Design 

II By IV Design 

ACI Wright Architects Inc. 

API/Architecture & Planning Initiatives 

API Development Consultants Inc. 

BBA Design Consultants Inc. 

B.L.T. Construction Services Inc. 

Box Interior Design Inc. 


Cardoza Designers & Builders Corp. 

Chamberlain Architect Services Ltd. 

D.Zign Interior Planning & Project 

Management Inc. 

DCL Group of Companies 

Dessco Countertops 

Fusion Creative 

GCB Inside 

GUPM Construction Managers 

Hager and Associates Inc. 

HOK Designs 

Houston Construction Ltd. (HCL) 


Moncur Design Associates 

Number Ten Architectural Group 

Penalta Group Ltd. 

Renée Bates Designs 


Royal Design Inc. 

SSDG Interiors Inc. 

Stahle Construction Inc. 

Urban Innovations 

Vantage Hospitality Group, Inc. 

WallDecor 3D 

Yabu Pushelberg 

Cleaning Services 

BTS Building Cleaning Services Vancouver 


Jani-King Canada Hospitality Divison 

Tricom Building Maintenance 

Construction 


Consultants 


A Couple of Chicks E-Marketing 

A.D.S. Publishing Inc. 

Above The Line Solutions 


Agilysys Inc. 

Allercom Allergy Consulting Inc. 

American Express 




Bayah Hospitality Services 





Careful Consulting Services (Laundry & 

Dry Cleaning) 

CASAL Investments Inc. 

CBRE Hotels 


Colliers International Hotels 

Condo In A Box 

Cushman & Wakefield 

D.Zign Interior Planning & Project 

Management Inc. 


Diversey Care 

Dominion Grand Hotel Group Inc. 

Dunn Consulting Services Inc. 

Eco Crown Hospitality 

GCB Inside 


Global Hospitality Search Consultants Ltd. 




HLT Advisory Inc. 

HOK Designs 

Horwath HTL - Montreal 

Horwath HTL - Toronto 


HVS - Toronto 

HVS - Vancouver 

Innsource Solutions Inc. 

InnVentures Hospitality Corp. 

JLL Hotels & Hospitality Group 


Larry Mckenzie Realty Executives Elite 

Mac Interior Design Inc. 

Noraxx Inspections Inc. 


PAG Hospitality 

(The) Personnel Department 



PKF Consulting Inc. 


RGA Hotel Asset Management 

RIBA Corp. 

Rising Tide Consultants Ltd. 

Signature Canada Inc. 

Smart Serve Ontario 



STEM Consulting & Marketing Inc. 

Surety Food Safety Group 

Syer Hospitality Group Inc. 


WeTrainHotels.com 


Credit Cards & Processing 



Visa Canada 

Employee Benefits & Compensation 

Group Lockhart Inc. 

Environmental Services 



Executive Search Firms & Staffing 

Global Hospitality Search Consultants Ltd. 

JRoss Recruiters 

Lecours Wolfson 

Mellors Exceptional Hospitality 

Recruitment Services 


Renard International Hospitality 

Search Consultants 

Financial & Leasing 

Business Development Bank of Canada 

CBRE Hotels 

Citibank Canada 


GE Canada 

HSBC Canada 

RBC Royal Bank 

Tyne Hospitality Services Ltd. 

Fire Equipment 

Rescue 7 Inc. 

First Aid & CPR Training 

Active Canadian Emergency Training Inc. 

Graphics & Design 

Plan A PR & Marketing Inc. 

Hiring, Recruitment & Retention GDI 

Services (Canada) LP 

Hotel Construction Renovations 


Housekeeping/Janitorial Services 


Insurance Services 

Arthur J. Gallagher Canada Limited 


Laundry & Linen Services Airtrona 

Ozone Laundry Systems Automated 

Laundry Systems FG Inc. Canadian 

Linen & Uniform Service Careful 

Consulting Services (Laundry & 

Dry Cleaning) 

Cintas Canada 



HLS Linen Services 


K-Bro Linen 

Ozomate, the Ozone Company 


Lawyers 

Cassels Brock & Blackwell LLP 

Management Companies 

CBRE Hotels 





Sodexo 


Marketing & Market Research 


Big Picture Conferences 

Bochsler Creative Solutions - Commercial 

and Product Photography 

Brand Culture Marketing and Promotions 


Digital Alchemy 


Flip.to 


Humber College - School of Hospitality, 

Recreation & Tourism 







Memberships 

Hospitality Financial & Technology 

Professionals (HFTP) 

Mortgage Brokers 

CBRE Hotels 




Parking Services 

Impark 

Front to back - 

solutions you 

can trust. 

True hospitality combines convenience at 

the front desk with end-to-end security 

at the back-of-house. 

Our latest access management software, 

mobile access solution and full-range of 

perimeter access solutions provide total 

control throughout your entire property. 

dormakaba lodging systems – front to 

back, solutions you can trust. 

Ilco 877.468.3555 

Saflok 800.999.6213 

www.kabalodging.com


ParkSmart Inc. 

Precise ParkLink Inc. 

Vinci Park 

Promotional Products & Printing 

Ads Publishing 

Biz Tool Shop 

iBrand Print 

Icon Digital Productions 


Syscan-Id 

Property-management Services 

CBRE Hotels 


DSC Hotel Systems 

Elite Destination Homes 


Smart Hotel Software 

Public Relations Firms 


Purchasing Programs 


Avendra 


CPNA (Contract Partners of North America) 


Preferred Alliance Group Systems Ltd. 

QUASEP 


Sodexo 

Real-estate Services 



CBRE Hotels 




HVS - Toronto 


Keller Williams Realty Centres Brokerage 


Paramount Lodging Advisors 

Re/max 

Sales & Appraisals (Hotels) 


CBRE Hotels 


Cushman & Wakefield Ltd. 



Keller Williams Realty Centres Brokerage 



Services, Franchise 

Red Lion Hotels Corporation (RLHC) 

Services, Training 




Humber College - School of Hospitality, 

Recreation & Tourism 

Oculus Hospitality Training & Business 

Solutions Inc. 




TrainCan Inc. 


Workplace Safety & Prevention Services 

Waste Management 

GFL Environmental Corp. - 




Sanimax 

Turtle Island Recycling 

TABLETOP 

China 


Cascadia Tableware 


Dudson Canada Inc. 

G.E.T. Enterprises LLC 

Globe Hotelware Agency 

(The) Hall China Company 

Homer Laughlin China Co. 

Noritake Canada Ltd. 

Royal Doulton Hospitality 

Sirius Tabletop Corp. 

Tableware Solutions Ltd. 

Vertex China 


WWRD Canada, Inc. 

Crystal 




Flatware 





Lamplough Cutlery Ltd. 


Royal Doulton Hospitality 

Sagetra Inc. (Sanelli Cutlery) 


World Tableware, a Libbey 

Foodservice Company 

Glassware 


Campus Products Inc. 

Danesco Inc. 

Lancaster Colony Commercial Products 

Libbey Glassware, a Libbey 



Trudeau Corp. 




Holloware 





Napkins 

Hamida Textiles Inc. 

SCA Tissue 

Placemats 


Silverware 



Tablecloths 



TECHNOLOGY & COMMUNICATIONS 

Audio-visual Equipment 


Chief Mfg. 

Freeman Audio-Visual 



Legrand 


Philips Hospitality 

PSAV Presentation Services 


TOA Canada Corp. 

TSOC 


Cash Registers 

Casio Canada Ltd. 

Moneris Solutions 

Central Reservation Systems 

JTECH Communications, Inc. 

Maestro PMS 

Oracle Micros Systems Inc. 

SkyTouch Technology 


Cloud-based Solutions 

B4Checkin Online Booking System 

DataCandy 

dormakaba 

FCS Computer Systems 

Maestro PMS 



WebRezPro Property Management System 

Computer Hardware 

Dynamic Digital Technologies 

InnQuest Canada 


PromoWare Corp. 

TSOC 

Digital TV 

Bell Solutions for Small Business 

Best Buy Canada Ltd. 




Docking Stations 


TSOC 

In-Room Entertainment Systems 


Guest-Tek Interactive Entertainment 


InnVue Inc. 


Lodgenet Canada Inc. 

PC Music 



Samsung Display Solutions 

TSOC 


Internet Access 

Allstream Inc. 



Legrand 

Point of Presence Technologies Inc. 

PurePages 

TSOC 

Kiosks (Self-serve Check-ins) 

Ariane Systems North America 

Movie, Video & Satellite Programming 


Smoovie TV 

Point-of-Sale Systems 

Agilysys Inc. 



DataCandy 


Hospitality Solutions International (HSI) 


iTesso Enterprise Lodging System 

Posera 




Maestro PMS 


Profitek POS Solutions 


Squirrel Systems 

Visa Canada 

Visual Information Products Inc. 

Printers 


Property-management Systems 





Maestro PMS 




Radio/Stereo 



Revenue Optimization 


DataCandy 

Maestro PMS 



Software - Back of the House 


Culinary Software Services Inc. 

DataCandy 




GuestWare 




Mingus Software-Hotello 

Onity 

Posera 


ResortSuite 




TierOne Hospitality Solutions Inc. 


Software - Front of the House 


DataCandy 




Maestro PMS 

Posera 

Reservationbooks.com 






Sound Systems 



DMX Canada 



Instacomm Canada Inc. 

PC Music 


Symphonex 


TSOC 

Support and Service 

Axxess Industries Inc. 

Expert Systems Resources Inc. 

Posera 


Telecommunications 




Bittel U.S.A. Inc. 

Biz Tool Shop 


Cetis Inc. 

Cyberdon Global Connections 

DataValet 


Frontrunner Network Systems 



Liveport 

Meteor Telecommunications Phone Systems 

Mitel Network Solutions 

Nova Communications 


Phone Suite 

Rogers Communications Inc. 

Smart IP Phone Systems 

Unity Telecom 

Williams Telecommunications Corp. 

Televisions 







Seura Inc. 

Two-way Radios 


Long Range Systems Inc. 


Video Conferencing 




Voicemail Sytems 


Homisco Global Communications Solutions 

Meteor Telecommunications Phone Systems 


VOIP 


Cetis Inc. 


Phone Suite 


TSOC 


Wired & Wireless Networks 




DataValet 





Legrand 

Liveport 




PurePages 


TSOC 


COMPANY 

DIRECTORY 


77 Mowat Ave., Ste. 109 

Toronto, ON M6K 3E3 

416-531-2224 

iibyiv.com 


5-2325 Hurontario St., Ste. 385 

Mississauga, ON L5A 4K4 

905-566-1352 

4mtrading.ca 


1150 Stavebank Rd., Ste. 100 

Mississauga, ON L5G 2T9 

905-990-0079 

acoupleofchicks.com 

Abell Pest Control Inc. 

246 Attwell Dr. 

Toronto, ON M9W 5B4 

888-560-2056 

ca.abellpestcontrol.com 


91 Starwood Rd. 

Thornhill, ON L4J 9C9 

416-617-0938 

abovethelinesolutions.com 


2171 Avenue Rd., Ste. 204 

Toronto, ON M5M 4B4 

416-322-2132 

aciw.ca 

ACO Systems 

2880 Brighton Rd. 

Oakville, ON L6H 5S3 

877-226-4255 

quartzbyaco.com 

Active Canadian Emergency 

Training Inc. 

130 Wilson St. 

Hamilton, ON L8R 1E2 

800-205-3278 

activecanadian.com 


Canada Inc. 

195 Maple Heights Dr. 

Gravenhurst, ON P1P 1R1 

705-687-5445 

paul@swisssol.com 

ada-cosmetics.com 

ADA International Cosmetics Canada Inc 

produces hotel cosmetics to suit your hotel, 

showcasing products that will succeed in 

enthusing your guests. The production of 

high-quality products is our métier. 

Ads Publishing 

14600 21st Ave. N. 

Plymouth, MN 55447 

612-338-5098 

advance-us.com 


2500 Lawrence Ave. E. 

Toronto, ON M1P 2R7 

416-757-2444 

advancehotelliquidators.com 

Advantage Fitness Sales Inc. 

500 Denison St. 

Markham, ON L3R 1B9 

416-410-4480 

afproducts.com 

Agilysys, Inc. 

1000 Windward Concourse, Ste. 250 

Alpharetta, GA 30005 

770-810-7800 

agilysys.com 

Agilysys is a leading technology company 

that provides innovative point-of-sale, 

property management, inventory and 

procurement, workforce management, 

analytics, document management and 

mobile and wireless solutions and 

services to the hospitality industry. 

Agilysys serves four major market 

sectors: Gaming, Hotels, Resorts and 

Cruise; Foodservice Management; and 

Restaurants, Universities, Stadia and 

Healthcare. 

Airtrona Ozone Laundry Systems 

102-1040 South Service Rd. 

Stoney Creek, ON L8E 6G3 

airtrona.com 


6110 Ordan Dr., Unit 5 

Mississauga, ON L5T 2B4 

905-457-7822 

ajmsolutionsgroup.com 


1839-54 St. S.E. 

Calgary, AB T2B 1N5 

403-273-4040 

albertalaundry.com 

Western Canada’s leader in commercial 

laundry since 1980 with expertise in 

on-premise and coin-laundry equipment 

sales, service, repair and parts replacement 

for Electrolux/Wascomat laundry 

equipment. Also parts and service for non- 

Electrolux/Wascomat laundry equipment. 

THE 2017 

BUYER’S 

GUIDE 

online at 

hotelierworld.com 





6200 Trans-Canada Highway 

Pointe-Claire, QC H9R 1B9 

514-695-3333 

ed.ca 

Aliments ED Foods is a specialist in 

manufacturing instant soup bases and 

mixes, seasonings and gravy mixes for 

the foodservice and processor market 

under the LUDA signature since 1951. 

Canada’s foremost private-label expert 

and top producer of gluten-free, clean 

label, vegetarian/vegan, sodiumreduced, 

Halal, Kosher and other 

specialty products. It has a gold-rated 

HACCP facility, is GFSI-recognized, and 

SQF 2000-certified. 

Allcard Ltd. 

765 Boxwood Dr. 

Cambridge, ON N3E 1A4 

866-610-3073 

allcard.ca 


3482 River Run Ave., Ste. F 

Ottawa, ON K2J 0R8 

613-692-4223 

allergycoaching.com 


200 Wellington St. W. 

Toronto, ON M5V 3G2 

855-299-7050 

allstream.com 


14630 123rd Ave. 

Edmonton, AB T5L 2Y5 

780-454-9641 

alsco.com 


4-207 Edgeley Blvd. 

Concord, ON L4K 4B5 

905-660-6781 

alto-shaam.ca 

Altro Safety Flooring 

80 Industrial Way 

Wilmington, MA 01887 

800-377-5597 

altrofloors.com 

Amana Commercial/Celco 

Foodservice Equipment Inc. 

585 Secretariat Ct. 

Mississauga, ON L5S 2A5 

905-364-5200 

celco.ca 

Amana Inc. 

2800 220th Trl. 

Amana, IA 52204 

931-438-3521 

amanacommercial.com 


101 McNabb St. 

Markham, ON L3R 4H8 

905-474-0870 

americanexpress.com/canada 


3708 N. River Rd., Ste. 800 

Franklin Park, IL 60131 

800-333-9133 

amnow.com 


5900 Avebury Rd. 

Mississauga, ON L5R 3M3 

905-949-4800 

americanstandard.ca 

Andis Company 

1800 Renaissance Blvd. 

Sturtevant, WI 53177 

800-558-9441 

andis.com 

Ansell Canada 

105 Rue Lauder 

Cowansville, QC J2K 2K8 

800-363-8340 

ansellcanada.ca 


610 Ford Dr., Ste. 338 

Oakville, ON L6J 7W4 

416-771-6460 

apiconsultants.net 


1282 Cornwall Rd. 


905-337-7249 

apidevelopmentconsultants.com 

Aqua Star 

10 Director Ct. 

Woodbridge, ON L4L 7E8 

905-850-8740 

aquastar.com 

HOTEL VANITIES INTERNATIONAL,LLC 

YOUR KITCHEN AND BATH SPECIALIST 

Quartz/Granite Countertops, Wood Vanity Bases, Cabinets, 

Engineered Marble Tile Pattern Tub/Shower Surrounds 

Visit Us At www.hotelvanities.com/ Call Us At 888.457.7465/ Office: 317.831.2717



35 Rue Victor Hugo 

93500 Pantin - France 

33-1-48-10-61-00 

ariane.com 

Arla Foods Canada Inc. 

675 Rivermede Rd. 

Concord, ON L4K 2G9 

905-669-9676 

arlafoods.ca 

Arthur J. Gallagher Canada Limited 

120 South Town Centre Blvd. 

Markham, ON L6G 1C3 

905-948-2614 

ajgcanada.com 

Arthur J. Gallagher is one of the world’s 

largest hotel insurance brokers. Our 

uniquely Canadian designed ‘Hotels First’ 

program provides comprehensive 

protection for ALL hoteliers and franchisees. 

Globally Known. Locally Grown. 


631 International Parkway, Ste. 100 

Richardson, TX 75081 

800-225-8464 

assaabloyhospitality.com 

ASSA ABLOY Hospitality is the global 

leader in hotel security technology, 

with products installed in more than 

42,000 properties worldwide, securing 

in excess of seven million hotel rooms. 

Our comprehensive range of security 

solutions include VingCard electronic 

locks, Elsafe in-room safes as well as 

advanced mobile access and integrated 

software solutions. 


916 Rue Michelin 

Laval, QC H7L 5C1 

450-621-6124 

laveuse.com 

Equipment | Parts | Repairs 

As your exclusive distributor of 

Electrolux and Wascomat professional 

laundry equipment, you can 

trust Automated Laundry Systems to 

transform your hotel laundry operation. 

Our turn-key solutions will make your 

laundry efficient and your business 

more profitable. Get your quote today. 

Aqua Hospitality Carpets 

888-467-5075 

aquahospitalitycarpets.com 

Aqua Hospitality Carpets offers unique 

and distinctive carpet products for 

multiple hospitality settings. Aqua 

brings creative signature pieces, 

setting the bar to innovative 

design standards. 

Avendra 

702 King Farm Blvd., Ste. 600 

Rockville, MD 20850 

301-825-0500 

avendra.com 

sales@avendra.com 


103-470 Neave Ct. 

Kelowna, BC V1V 2M2 

866-680-2457 

axxind.com 

Hockley Valley Resort 

Hockley Valley, Mono, ON 

YOUR HOSPITALITY 

BUILDING PARTNER 

416.755.2505 x22 

bltconstruction.com 

Toronto - Vancouver 

Photography: Elaine Kilburn



8235 Swenson Way 

Delta, BC V4G 1J5 

604-589-7802 

bbcsales.com 


8800 Glenlyon Parkway 

Burnaby, BC V5J 5K3 

877-423-3429 

bestbuy.ca/bbfb 


1600 Henri Bourassa Blvd. W., Ste. 630 

Montreal, QC H3M 3E2 

514-384-4281 

bonduelle.ca 

BSG Inc. 

255 Rue Dessureault 

Trois-Rivieres, QC G8T 2L7 

819-374-2799 

bsg.qc.ca 


2017 Parker St. 

Halifax, NS B3K 4T6 

902-423-3001 

b4checkin.com 


344 Bloor St. W., Ste. 308 

Toronto, ON M5S 3A7 

416-364-6017 

baass.com 

Bacardi Canada Inc. 

1000 Steeles Ave. E. 

Brampton, ON L6T 1A1 

905-451-6100 

bacardi.com 


6000 South Eastern Ave., Ste. 12A-D 

Las Vegas, NV 89119 

702-369-5550 

bartech.com 

Bath Fitter 

803 Arrow Rd. 

Toronto, ON M9M 2L4 

416-742-0429 

bathfitter.com 


1406 Mountainview Ct. 

Coquitlam, BC V3E 2R9 

604-229-0651 

bayah.net 


202-1168 Hamilton St. 

Vancouver, BC V6B 2S2 

604-688-4434 

bba-design.com 


9 Amity Rd. 

Mississauga, ON L5M 1P1 

416-434-0858 

beergassystems.com 


5845 Kennedy Rd. 

Mississauga, ON L4Z 2G3 

866-805-7089 

belimo.us 

Beline 

5853 Point West Dr. 

Houston, TX 77036 

866-374-5416 

belinelocks.com 


200 Boul. Bouchard 

Dorval, QC H9S 5X5 

877-439-8502 

bell.ca/smb 


1-43 Riviera Dr. 

Markham, ON L3R 5J6 

905-477-6155 

bethelin.com 


4250 Dufferin St. 

Toronto, ON M3H 5W4 

416-635-4834 

thebrick.com 

Big Picture Conferences 

56 The Esplanade, Ste. 509 

Toronto, ON M5E 1A7 

416-924-2002 

bigpictureconferences.ca 


151 Sunrise Ave. N., Ste. 1106 

Roseville, CA 95661 

949-257-1035 

bittelusa.com 

Biz Tool Shop 

38 Milne Lane 

Queensville, ON L0G 1R0 

905-478-4811 

biztoolshop.com 

Blackwood Career Apparel + Essentials 

1428 Charles St. 

Vancouver, BC V5L 2S8 

604-872-5088 

blackwoodapparel.com 


19-1149 Bellamy Rd. N. 

Scarborough, ON M1H 1H7 

416-751-2625 

blakeslee.ca 


953A Eglinton Ave. E. 

Toronto, ON M4G 4B5 

416-755-2505 

bltconstruction.com 

Your Hospitality Building Partner 

We partner with each of our clients to build 

trust, commitment and integrity while 

building toward a common goal. 

Bochsler Creative Solutions 

Commercial and Product Photography 

945 Sheldon Ct. 

Burlington, ON L7L 5K6 

905-681-8829 

bcreativesolutions.com 


17 6th Ave. E. 

Vancouver, BC V5T 1J3 

604-738-2990 

boxinteriordesign.com 


19730 Sandy Blvd. N.E. 

Portland, OR 97230 

800-545-4077 

boyds.com 

Brand Culture Marketing and 

Promotions 

14-5250 Satellite Dr. 

Mississauga, ON L4W 5G5 

905-361-0305 

brandculture.ca 

BrassCraft 

395 Matheson Blvd. E. 

Mississauga, ON L4Z 2H2 

905-712-3030 

brasscraft.com 


2125-21000 Westminster Highway 

Richmond, BC V6V 2S9 

604-232-9272 

bravocoffee.ca 


1260 Martin Grove Rd. 

Toronto, ON M9W 4X3 

416-749-2000 

braziliancoffeeco.com 


P.O. Box 2959 

Torrance, CA 90509 

310-787-5444 

brewmaticusa.com 

Bridgewater International 

1948 West 2425 S., Ste. 4 

Woods Cross, UT 84087 

801-292-2706 

bridgewaterintl.com 

Broaster Company 

2855 Cranston Rd. 

Beloit, WI 53511-3991 

608-365-0193 

broaster.com 


100 Esna Park Dr. 

Markham, ON L3R 1E3 

877-327-6963 

brownefoodservice.com 

(The) Bruss Company 

3548 Kostner Ave. N. 

Chicago, IL 60641 

800-621-3882 

bruss.com 

BTS Building Cleaning 

Services Vancouver 

212-670 West 6th Ave. 

Vancouver, BC V5Z 1A3 

778-928-4523 

btsbuildingmaintenance.com 

Buhler Furniture 

700 King Edward St. 

Winnipeg, MB R3H 1B4 

800-745-7370 

buhlerhospitality.com 

BUILD IT by design 

1580 Trinity Dr., Ste. 10 

Mississauga, ON L5T 1L6 

905-696-0486 

builditbydesign.ca 

BUILD IT by design constructs 

award-winning restaurant and retail 

environments that are leaders in 

their category. 

Bum Contract Indoor & 

Outdoor Furniture 

2750 Coventry Rd. 

Oakville, ON L6H 6R1 

855-337-2995 

bumcontract.com 

Bunge Canada 

2190 South Service Rd. W. 

Oakville, ON L6L 5N1 

800-361-3043 

bungecanada.com 


280 Industrial Parkway S. 

Aurora, ON L4G 3T9 

905-841-2866 

bunn.com 


1516 South D Ave., P.O. Box 209 

Nevada, IA 50201 

800-654-1152 

burkecorp.com 


5434 Tomken Rd. 

Mississauga, ON L4W 1P2 

905-624-3600 

burnbraefarms.com 



Business Development 

Bank of Canada 

5 Ville Marie Place, Ste. 400 

Montreal, QC H3B 5E7 

877-232-2269 

bdc.ca 


388 Carlaw Ave., Ste. 303 

Toronto, ON M4M 2T4 

905-727-8021 

contractleathers.com 


816 Via Alondra 

Camarillo, CA 93012 

800-662-2395 

cpdfc.com 


1-35 Valleywood Dr. 

Markham, ON L3R 5L9 

905-305-5208 

cabersurefit.com 


5507 6th St. S.E. 

Calgary, AB T2H 1L6 

800-778-6729 

calcana.com 


5801 Skylab Rd. 

Huntington Beach, CA 92647 

714-848-1555 

cambro.com 

Campbell’s Foodservice 

60 Birmingham St. 

Toronto, ON M8V 2B8 

800-575-7687 

campbellfoodservice.ca 

Campus Products Inc. 


Mississauga, ON L4W 2R7 

866-912-3469 

cpishine.com 

Canada Bread Company Ltd. 

10 Four Seasons Place 

Etobicoke, ON M9B 6H7 

416-641-4547 

canadabreadfoodservice.ca 


1964 Notion Rd. 

Pickering, ON L1V 2G3 

905-683-8480 

canadacutlery.com 

Canada Pure Water Company Ltd. 

7 Kodiak Cres. 

Toronto, ON M3J 3E5 

416-631-5800 

canadapure.com 

Canadian Down & Feather 

Company Inc. 

P.O. Box 310, Station B 

Toronto, ON M5T 2W2 

416-532-3200 

canadiandownandfeather.com 


100 Milwaukee Ave. S. 

Vernon Hills, IL 60061-4305 

800-950-9970 

canadianhotelsupply.com 

Canadian Iceberg Vodka Corp. 

23 Lesmill Rd., Ste. 401 

Toronto, ON M3B 3P6 

416-443-6200 

icebergvodka.com 

Canadian Linen & Uniform Service 

20 Atomic Ave. 

Toronto, ON M8Z 5L1 

416-354-3160 

canadianlinen.com 

Canadian Safe Manufacturing 

170 Chatham St. 

Hamilton, ON L8P 2B6 

800-267-7635 

canadiansafe.com 

Canola Info 

400-167 Lombard Ave. 

Winnipeg, MB R3B 0T6 

866-479-0853 

canolainfo.org 

Canterbury Coffee Corp. 

13840 Mayfield Place 

Richmond, BC V6V 2E4 

888-273-8684 

canterburycoffee.com 

Cardinal Meat Specialists Ltd. 

155 Hedgedale Rd. 

Brampton, ON L6T 5P3 

905-459-4436 

cardinalmeats.com 


2-10 West Pearce St. 

Richmond Hill, ON L4B 1B6 

905-881-3324 

cardoza.ca 

Careful Consulting Services 

(Laundry & Dry Cleaning) 

120 Promenade Cir., Ste. 910 

Thornhill, ON L4J 7W9 

905-881-5906 


1419 Stonehampton Ct. 

Pickering, ON L1V 7C9 

416-402-6076 


77 Marie-Victorin Blvd. 

Candiac, QC J5R 1C3 

800-361-4070 

afh.cascades.com 


1278 Varnon Dr. 

Vancouver, BC V6A 4C9 

604-255-4222 

cascadiatableware.com 

Casemills Ltd. 

14-1580 Trinity Dr. 

Mississauga, ON L5T 1L6 

905-565-0557 

casemills.com 

CashTech Currency Products Inc. 

1040 Cardiff Blvd. 

Mississauga, ON L5S 1P3 

800-268-5457 

cashtechcurrency.com 


141 McPherson St. 

Markham, ON L3R 3L3 

905-248-4400 

casio.com 


40 King St. W., Ste. 2100 Scotia Plaza, 

Toronto, ON M5H 3C2 

416-869-5300 

casselsbrock.com 

Cassels Brock has an established track record 

in the highly competitive hospitality industry, 

with specific expertise in acquisitions, financing, 

property development and operational matters. 


100 Midland Dr. 

Dieppe, NB E1A 6X4 

800-561-7945 

cavendishfarms.com 

CBRE Hotels 

Vancouver, Calgary, 

Toronto and Montreal 

416-362-2244 

cbre.com 

CBRE Hotels is the most comprehensive 

provider of professional hospitality 

services in Canada, displaying thought 

leadership and industry expertise 

through a combination of brokerage, 

advisory, appraisal and valuation 

services across all asset types 

and geographies. 

Cetis Inc. 

3362 Big Pine Trl. 

Champaign, IL 61822 

217-898-7610 

cetisgroup.com 


5096 South Service Rd., Ste. 103 

Burlington, ON L7L 5H4 

905-631-7777 

chamberlainipd.com 


2674 North Service Rd. 

Jordan Station, ON L0R 1S0 

905-562-4195 

championindustries.com 


100 Chapman’s Cres. 

Markdale, ON N0C 1H0 

800-265-9110 

chapmans.ca 


2075 Kennedy Rd., Ste. 200 

Toronto, ON M1T 3V3 

416-940-6300 

chasepaymentechsolutions.com 

Chef Revival Inc. 

3300 Bloor St. W., Ste. 3140 

Toronto, ON M8X 2X3 

800-248-9826 

chefrevival.com 

Chef Works 

12325 Kerran St. 

Poway, CA 92064 

800-372-6621 

chefworks.com 

Chef’s Hat Inc. 

14536-115 Ave. N.W. 

Edmonton, AB T5M 3B9 

866-243-3428 

chefs-hat.com 


6599 Kitimat Rd., Unit 2 

Mississauga, ON L5N 4J4 

905-363-0309 

chesher.com 

Chief Mfg. 

135 Bayfield St., Ste. 101C 

Barrie, ON L4M 3B3877-345-4329 

chiefmfg.com 

Cifial U.S.A. 

6540 Peachtree Industrial Blvd., Ste. A 

Norcross, GA 30071 

800-528-4904 

cifialusa.com 

Cintas Canada 

3-6300 Kennedy Rd. 

Malton, ON L5T 2X5 

905-670-4409 

cintas.ca 

Citibank Canada 

123 Front St. W., Ste. 1900 

Toronto, ON M5J 2M3 

888-638-2274 

citi.com/canada 



CLARIFIED AIR TECHNOLOGIES 

Clarified Air Technologies 

1260 Fewster Dr., Unit 9 

Mississauga, ON L4W 1A5 

416-521-9595 

clarified.ca 

CAT is a professional HVAC and indoor 

air ventilation service company. We also 

manufacture air filters, PTAC units and 

fan coil units. 


55 Carrier Dr. 

Toronto, ON M9W 5V9 

416-675-1300 

clubcoffee.ca 

Coinamatic Commercial 

Laundry Inc. 

301 Matheson Blvd. W. 

Mississauga, ON L5R 3G3 

800-361-2646 

coinamatic.com 

Coinamatic offers a complete line of 

commercial laundry equipment as well 

as Ecotex laundry oxidation systems, 

designed to increase productivity and 

output and reduce costs. 

Colio Estate Wines Inc. 

1 Colio Dr., P.O. Box 372 

Harrow, ON N0R 1G0 

800-265-1322 

coliowines.com 


1 Queen St. E., Ste. 2200 

Toronto, ON M5C 2W5 

416-777-2200 

collierscanada.com/hotels 

Canada’s leader in hotel real estate has 

a global network of hospitality professionals, 

which specializes in hotel and 

resort brokerage, debt placement as 

well as strategic advisory and research. 


5935 Airport Rd., Ste. 405 

Mississauga, ON L4V 1W5 

877-825-0589 

conagrafoods.com 


2500 State Rd. 44 

Oshkosh, WI 54904 

800-256-1073 | 920-231-8222 

continentalgirbau.com 

At Continental Girbau, we work 

to perfectly fit laundry equipment 

to the unique production needs 

of our hospitality clients. Our 

expansive product offering works 

seamlessly together for the ultimate 

in reduced energy and labour costs, 

bolstered productivity, unmatched 

programmability, superior 

durability and ease of use. 

CMI Uniforms 

424 Heddle Cres. 

Newmarket, ON L3X 2J2 

866-534-2972 

cmiuniforms.ca 


4-3750 Edgemont Blvd. 

North Vancouver, BC V7R 2P8 

604-984-8649 

condoinabox.com 

Contract Supply Corp. Ltd. 

2555 Hensall St. 

Mississauga, ON L5A 2T1 

905-804-8808 

contractsupply.ca



2304 Ash St. N. 

Ponca City, OK 74601-1100 

800-423-0698 

cookshack.com 

CPNA (Contract Partners of 

North America) 

3100 Harwood Blvd., Ste. 40 

Vaudreil, QC J7V 8P2 

800-567-9917 

cpnainc.com 

Credible Upholstery Ltd. 

233 Signet Dr. 

Toronto, ON M9L 1V3 

855-745-9100 

credibleupholstery.com 

Cres Cor 

5925 Heisley Rd. 

Mentor, OH 44060 

877-273-7267 

crescor.com 

Crossville Inc. 

349 Sweeney Dr. 

Crossville, TN 38555 

931-484-2110 

crossvilleinc.com 


1880 Kipling Ave. 

Toronto, ON M9W 4J1 

416-243-9333 

crowncookware.ca 


37 Adams Blvd. 

Brantford, ON N3S 7V8 

519-751-1800 

crownverity.com 

Crown Wallpaper & Fabrics 

88 Ronson Dr. 

Etobicoke, ON M9W 1B9 

416-245-2900 

crownwallpaper.com 


100 Conair Parkway 

Woodbridge, ON L4H 0L2 

800-472-7606 

cuisinart.ca 


1900 Folsom St., Ste. 210 

Boulder, CO 80302 

303-447-3334 

cheftec.com 

Cummins-Allison ULC 

3-3350 Ridgeway Dr. 

Mississauga, ON L5L 5Z9 

905-814-6184 

cumminsallison.ca 


161 Bay St., 15th Floor 

Toronto, ON M5J 2S1 

416-359-2567 

cushwake.com 


74 River Rd. 

Arnprior, ON K7S 1R2 

613-622-0001 


4 Holland Dr., Unit B 

Bolton, ON L7E 1G1 

905-629-8842 

cyberdon.com 

D.Zign Interior Planning & 

Project Management Inc. 

21 Queen St. E., Ste. 800 

Brampton, ON L6W 3P1 

905-450-9950 

dzigninteriors.com 

Dainty Foods 

20 Bay St., 12th Floor 

Toronto, ON M5J 2N8 

905-624-2528 

mrrm.ca 


6780 Campobello Rd. 

Mississauga, ON L5N 2L8 

905-821-8970 

milk.org 

Dalex Canada Inc 

157 Adesso Dr. 

Concord, ON L4K 3C3 

905-738 2070 

info@dalex.ca 

dalex.ca 

Dalex offers a complete line of commercial 

laundry equipment, consult-planning, 

installation, service, supplies and parts. 

Distributors of Milnor, Jensen and LG 

commercial laundry equipment. 


5760 Ave. Royalmount, Bureau 208 

Mont-Royal, QC H4P 1K5 

514-341-3482 

dalfensales.com 


90 Walker Dr. 

Brampton, ON L6T 4H6 

888-326-2627 

danamark.com 

Danesco Inc. 

18111 Trans Canada Highway 

Kirkland, QC H9J 3K1 

514-694-9111 

danescoinc.com 


26 Voyager Ct. S. 

Toronto, ON M9W 5M7 

416-787-7443 

info@danielstuartstudio.com 

danielstuartstudio.com 

Toronto-based manufacturer specializing 

in providing bedding, decorative pillows, 

fabrics and knit throws for the hospitality 

industry. Use our fabulous fabrics or COM. 

No minimums. 

Danone Inc. 

100 Rue Lauzon 

Boucherville, QC J4B 1E6 

800-326-6638 

danone.ca 

Data Candy 

642 Courcelle St., Ste. 304 

Montreal, QC H4C 3C5 

877-632-6269 

datacandy.com 

DataValet 

5275 Queen-Mary Lane 

Montreal, QC H3W 1Y3 

866-532-4448 

datavalet.com 

David Roberts Food 

426 Watline Ave. 

Mississauga, ON L4Z 1X2 

905-502-7700 

davidrobertsfoodcorp.com 

Davidson Furniture Specialties Ltd. 

40 Konrad Cres. 

Markham, ON L3R 8T4 

905-475-8376 

davidsonfurniture.ca 


51 Roysun Rd., Ste. 13 

Vaughan, ON L4L 8P9 

416-800-8764 

dclgrp.com 

DeFehr Furniture 

125 Furniture Park 

Winnipeg, MB R2G 1B9 

204-988-5630 

defehr.com 


17850 56th Ave. 

Surrey, BC V3S 1C7 

604-574-9444 

deltacontrols.com 


350 South Edgeware Rd. 

St. Thomas, ON N5P 4L1 

800-209-7915 

deltafaucet.ca 


20-2150 Winston Park Dr. 

Oakville, ON L6H 5V1 

905-337-2995 


1739 Orangebrook Ct. 

Pickering, ON L1W 3G8 

905-839-7212 

derlea.com 

Dessco Countertops 

1359 Osprey Dr. 

Ancaster, ON L9G 4V5 

905-304-9449 

desscocountertops.com 

Dezmo Furniture 

3035 Boul. Industriel 

Sherbrooke, QC J1L 2T9 

819-566-1515 

dezmofurniture.com 


5750 Stratum Dr. 

Fort Worth, TX 76137 

817-504-3863 

data2gold.com 


1367 Industrial Rd. 

Cambridge, ON N3H 4W3 

519-650-3630 

dimplex.com 

Dimplex Electric Fireplaces lead the industry 

with innovation and realism, while providing the 

hospitality industry with simple, cost-effective 

solutions that increase guest satisfaction and 

RevPAR. 

Dinec Division of BDM + Furniture Inc. 

1273 Boul. Saint-Laurent O. 

Louiseville, QC J5V 2L4 

800-567-8549 

dinec.com 


1420 28 St. N.E., Ste. 6 

Calgary, AB T2A 7W6 

888-414-3733 

directcash.net 

Direct Energy Business 

1001 Liberty Ave., Ste. 1200 

Pittsburgh, PA 15222 

800-830-5923 

directenergy.com 


505 Newbold St. 

London, ON N6E 1K4 

800-639-4756 

dispenser-amenities.com 



Dispense-Rite 

2205 Carlson Dr. 

Northbrook, IL 60062 

847-753-9595 

dispense-rite.com 


129 Montée de Liesse 

Saint-Laurent, QC H4T 1T9 

514-382-3620 

distex.ca 

Diversey Care 

2401 Bristol Cir. 

Oakville, ON L6H 6P1 

905-829-1200 

diversey.com 

DMX Canada 

2425 Matheson Blvd. E., Ste. 800 

Mississauga, ON L4W 5K4 

800-350-0369 

dmx.com 


222 Second Ave., Extension S. 

Seattle, WA 98104 

888-506-7383 

dolanhospitality.com 

Dometic 

2320 Industrial Parkway 

Elkhart, IN 46516 

574-294-2511 

dometicusa.com 


2000-1500 West Georgia St. 

Vancouver, BC V6G 2Z6 

604-669-2666 

dominiongrand.com 


11800 Boul. Laurentien 

Saint-Laurent, QC H4K 2E1 

800-561-7780 

dor-val.com 

THE 2017 

BUYER’S 

GUIDE 

online at 


dormakaba 

7301 Decarie Blvd. 

Montreal, QC H4P 2G7 

877-468-3555 

kabalodging.com 

dormakaba’s Ilco and Saflok product 

brands offer a complete selection of 

guestroom locking and accessmanagement 

solutions for limitedservice 

properties, as well as deluxe 

destination resorts. 

Dr. Oetker Canada Ltd. 

2229 Drew Rd. 

Mississauga, ON L5S 1E5 

905-678-1311 

oetkerfoodservice.ca 


1500-885 West Georgia St. 

Vancouver, BC V6C 3E8 

778-340-3235 

dschotel.com 


6900 Airport Rd., Ste. 115 

Mississauga, ON L4V 1E8 

905-897-7540 

dudsonusa.com 


166 Norseman St. 

Toronto, ON M8Z 2R4 

416-536-1330 

dufflet.com 


320 Ballantyne Ave. N. 

Montreal, QC H4X 2C5 

514-808-4606 

dunnconsultingservices.com 

john@dunnconsultingservice.com 

Durkan 

405 Virgil Dr. 

Dalton, GA 30721 

800-241-4580 

durkan.com 

Dynamic Digital Technologies 

1455 16th Ave. 

Richmond Hill, ON L4B 4W5 

905-707-0455 

dynamicdigital.ca 

www.intello.com



519 Herring Cove Rd. 

Halifax, NS B3R 1X3 

800-565-1281 

cclaundry.ca 

Eggrock By Oldcastle Modular 

200 Keystone Dr. 

Telford, PA 18969 

215-257-2255 

oldcastle.com 


3111 Ponce De Leon Blvd. 

Coral Gables, FL 33134 

305-860-5757 

fabricinnovations.com 

FoodPack Inc. 

7700 Pine Valley Dr., P.O. Box 72083 

Woodbridge, ON L4L 8N8 

416-659-4149 

foodpack.ca 


1734 Bow Valley Trail, P.O. Box 8187 

Canmore, AB T1W 2T9 

877-326-7829 

ecocrownhospitality.com 

EggSolutions Inc. 

283 Horner Ave. 

Toronto, ON M8Z 4Y4 

416-231-2309 

eggsolutions.ca 

Faema Canada 

672 Dupont St. 

Toronto, ON M6G 1Z6 

416-535-1555 

faema.net 


1933 East Locust St. 

Ontario, CA 91761 

909-923-4559 

forbesindustries.com 

Eco2max Inc. 

880-1435 St. Alexandre St. 

Montreal, QC H3A 2G4 

514-378-1879 

eco2max.com 

Electric Mirror 

11831 Beverly Park Rd., Bldg. D 

Everett, WA 98204 

425-776-4946 

electricmirror.com 


1430 Glencoe Dr. 

Arcadia, CA 91006 

714-731-2350 

fcscs.com 


5216 Portside Dr. 

Medina, OH 44256 

330-722-5033 

foundations.com 


345 St. Peter St., Ste. 1600 

St. Paul, MN 55102 

866-650-4334 

elitedestinationhomes.com 

Fine Wine Accessories 

90 Broomfield Dr. 

Billingshurst, West Sussex RH14 9TW 

01403-784852 

fine-wine-accessories.co.uk 

Freeman Audio Visual 

1930 Rue Onésime-Gagnon 

Lachine, QC H8T 3M6 

800-868-6886 

freemanav-ca.com 

Ecolab 

5105 Tomken Rd. 

Mississauga, ON L4W 2X5 

800-352-5326 

ecolab.com 

When it comes to clean, Ecolab 

is the effective and sustainable 

choice. We have developed 

solid technologies to provide 

superior performance and reduce 

packaging, storage costs and 

resource use. Ecolab is the leading 

supplier of cleaning and sanitation 

chemicals and programs to the 

foodservice and accommodation 

industries in Canada and globally. 

Eddie’s Hang-Up Display Ltd. 

60 West 3rd Ave. 

Vancouver, BC V5Y 1E4 

604-708-3100 

eddies.com 

Eden Textile 

10934 120 St. 

Edmonton, AB T5H 3P7 

800-661-7239 

edentextile.com 

Eden Textile® is a Canadian company 

with more than 65 years of history and 

experience in the textile industry. We 

provide various products to the hospitality, 

healthcare, camp and housing, 

food and beverage and health and 

beauty industries. 

Enbridge Gas 

500 Consumers Rd. 

North York, ON M2J 1P8 

877-362-7434 

enbridge.com/business 

Enercare Commercial Services 

4000 Victoria Park Ave. 

Toronto, ON M2H 3P4 

416-649-1900 

corporate.enercare.ca 

Energex Inc. 

138 West 8th Ave. 

Vancouver, BC V5Y 1N2 

866-787-1836 

energexinc.com 

Energyshop.com 

2271 Stouffville Rd., P.O. Box 266 

Gormley, ON L0H 1G0 

905-737-5041 

energyshop.com 

Eska 

25 Adelaide St. E., Ste. 1000 

Toronto, ON M5C 3A1 

866-434-3752 

eskawater.com 

Evian Natural Spring Water 

314 Queen St., Ste 107 

Bolton, ON L7E 4Z9 

905-483-3800 

evian.com 


850 Tapscott Rd., Ste. 11 

Toronto, ON M1X 1N4 

416-299-7017 

expsys.com/hospitality 

Export Packers Company Ltd. 

107 Walker Dr. 

Brampton, ON L6T 5K5 

905-792-9700 

exportpackers.com 

Firma Bath Furniture 

80 Hanlan Rd. 

Toronto, ON L4L 3P6 

416-706-0552 

firmabathfurniture.com 


60 Admiral Blvd. 

Mississauga, ON L5T 2W1 

905-696-2900 

firstonsite.ca 

With branches across the country, 

FirstOnSite Restoration provides 24/7 

disaster response in times of fire, flood, 

wind or any property damage situation. 

Fleetwood Fine Furniture 

156 Corstate Ave., Unit 3 

Vaughan, ON L4K 4X2 

800-665-0314 

fleetwoodfinefurniture.com 


4777 Kent Ave. 

Niagara Falls, ON L2H 1J5 

905-354-2723 

flexoproducts.com 

Flip.to 

630 N. Wymore Rd., Ste. 330 

Maitland, FL 32751 

407-287-6122 

flip.to 

Follett Corp. 

801 Church Lane 

Easton, PA 18040 

800-523-9361 

follettice.com 

French’s Foodservice - Reckitt 

Benckiser (Canada) Inc. 

2-1680 Tech Ave. 

Mississauga, ON L4W 5S9 

866-428-0119 

frenchsfoodservice.ca 


P.O. Box 40 

Cambridge, ON N1R 5S9 

800-376-2257 

fritolay.ca 


412 Linden Ave. 

Rochester, NY 14625 

800-724-7378 

frontrunnernetworks.com 


2659 Douglas St., Second Floor 

Vancouver, BC V8T 5M2 

604-909-4926 

fusioncreative.ca 

Fusion Woodworks Inc. 

1201 Lorne St. 

Regina, SK S4R 2J9 

877-494-0817 

fusionwoodworks.ca 


1515 West Sam Houston Parkway N. 


713-467-9394 

get-melamine.com 

Garland Commercial Range 

1177 Kamato Rd. 


888-442-7526 

garlandcanada.ca 




3000 S. Eads St. 

Arlington, VA 22202 

888-9-LINENS, ext. 138 

info@gtlinens.com 

gtlinens.com 

Garnier-Thiebaut USA is a designer and 

a manufacturer of the highest quality 

bed, bath and table linens for worldwide 

hospitality and homes. 

Gay Lea Foods 

5200 Orbitor Dr. 

Mississauga, ON L4W 5B4 

905-283-5254 

gaylea.com 


2871 Brighton Rd. 

Oakville, ON L6H 6C9 

905-829-5534 

gbscooks.com 

GCB Inside 

1320 Shawson Dr., Ste. 200 

Mississauga, ON L4W 1C3 

905-795-1912 

gcbinside.com 


60 Worcester Rd. 

Etobicoke, ON M9W 5X2 

855-593-8585 

gdiservices.ca 

GE Canada 

2300 Meadowvale Blvd. 

Mississauga, ON L5N 5P9 

905-858-5100 

ge.com/ca 


9130 Rue Boivin 

Lasalle, QC H8R 2E4 

514-364-9933 

genlite.com 


6620 Ernest-Cormier 

Laval, QC H7C 2T5 

800-361-1087 

georgecourey.com 

customerservice@georgecourey.com 

For more than 105 years, George Courey 

Inc. has been manufacturing, distributing 

and importing a wide range of linens from 

top-of-the-line luxury to quality 

budget items. 


1228 Old Innes Rd., Ste. 319 

Ottawa, ON K1B 3V3 

888-242-3111 

gerhardscanada.com 

GFL Environmental Corp. - 


1048 Toy Ave. 

Pickering, ON L1W 3P1 

905-428-2755 

gflenv.com 

Giii Ltd. 

150 Klondike Dr. 

Toronto, ON M9L 1X3 

416-747-7769 

giii.com 


2500 State Rd. 44 

Oshkosh, WI 54904 

800-256-1073 

girbauindustrial.com 


1350 Flint Rd. 

North York, ON M3J 2J7 

416-661-3660 

globalfurnituregroup.com/ca 

Global Hospitality Search 

Consultants Ltd. 

171 East Liberty St., Ste. 256 

Toronto, ON M6K 3P6 

416-538-3636 

globalhospitality.com 

Globe Coffee Co. Inc. 

40 Corstate Ave. 

Concord, ON L4K 4X2 

800-833-9535 

globecoffee.com 

HIGH WORKING-EFFICIENCY 

BD 43/25 C Bp - 17” disc head compact scrubber 

q 

q 

q 

q 

Easy operational panel 

Dual tank system 

Robust and durable control elements 

Reliable fresh water settings for a good cleaning results 

www.karcher.ca q1-888-705-9444



2153 Dryden Rd. 

Dayton, OH 45439 

937-299-5493 

globeslicers.com 


7105 Edwards Blvd. 

Mississauga, ON L5S 1Z2 

905-565-6169 

globehotelware.com 


7401 Security Way 


877-254-4729 

goodmanmfg.com 


2999 James Snow Parkway N. 

Milton, ON L9T 5G4 

800-268-0159 

gfs.com 

Gordon R. Williams Corporation 

3755 Laird Rd., Unit 5 

Mississauga, ON L5L 0B3 

905-820-1400 ext. 26 

williamshvac.com 

Gordon R. Williams Corporation is 

Canada’s fastest-growing source of 

specialized climate conditioning products, 

including GE Zoneline PTACs and INNCOM 

Energy Management systems. 


171 East Liberty St. 


866-515-3055 

gridcast.ca 


1230 Lakeshore Rd. E. 

Mississauga, ON L5E 1E9 

905-271-2929 

grohe.ca 

Grosfillex 

230 Old West Penn Ave. 

Robesonia, PA 19551 

800-233-3186 

grosfillexfurniture.com 


195 Dufferin Ave., Ste. 450 

London, ON N6A 1K7 

800-265-1224 

grouplockhart.com 

jlockhart@grouplockhart.com 


3030 3rd Ave. N.E., Ste. 240 

Calgary, AB T2A 6T7 

866-509-1010 

guest-tek.com 

GuestWare 

100 4th Ave. N., Ste. 400 

Seattle, WA 98109 

206-233-0110 

guestware.com 

Pantone 201 

CMYK 24/100/78/17 

HADDON 

Equipment · Chemicals · Service · Parts 


8441 Main St. 

Vancouver, BC V5X 342 

604-325-3281 

haddon.ca 

Haddon Equipment and Supplies 

specializes in laundry and dishwashing 

equipment and chemicals. Haddon is 

a B.C.-owned and operated company 

representing some of North America’s 

leading equipment lines combined with 

state-of-the-art chemical systems. 


1847 West Broadway, Ste. 306 

Vancouver, BC V6J 1Y6 

604-683-7553 

hagerinc.com 

(The) Hall China Company 

1 Anna Ave. 

East Liverpool, OH 43920 

800-445-4255 

hallchina.com 


1021 Brevik Place 

Mississauga, ON L4W 3R7 

905-624-0301 

haltoncompany.com 


215 Evans Ave. 

Toronto, ON M8Z 1J5 

416-762-7922 

htihamida.com 

Hatco Corp. 

P.O. Box 340500 

Milwaukee, WI 53234-0500 

800-558-0607 

hatcocorp.com 

Hauser Industries 

330 Weber St. N. 

Waterloo, ON N2J 3H6 

800-268-7328 

hauser.ca 

Hayward Pool Products 

2880 Plymouth Dr. 


905-829-2880 

haywardcanada.com 

HD Supply Facilities Maintenance 

70 Carson St. 

Etobicoke, ON M8W 4Z6 

800-782-0557 

hdsupplysolutions.ca 

HD Supply Facilities Maintenance 

Canada is committed to delivering the 

best products and services within the 

hospitality industry. Trust HD Supply 

to deliver what you need, 

when you need it. 

Healthier Choice 

401 Jones St. 


800-872-8426 

healthierchoice.com 


P.O. Box 424 

Aurora, ON L4G 5R6 

905-841-0990 

goslyn.ca 

Gourmet Baker 

502-4190 Lougheed Highway 

Burnaby, BC V5C 6A8 

604-298-2652 

gourmetbaker.com 

Guest Supply Pantone 431 

CMYK 45/24/14/44 

570 Matheson Blvd. E., Unit 5 


866-483-7822 

guestsupply.ca 

Guest Supply is an industry leader in 

full-spectrum hotel solutions including 

personal-care amenities, bath and 

bed linen, room products, housekeeping 

supplies and equipment. 


1490 Bluegrass Lakes Parkway 


800-334-0455 

hansgrohe.ca 

Hanson Brass 

7530 San Fernando Rd. 

Sun Valley, CA 91352 

818-767-3501 

hansonbrass.com 

Heinz Foodservice Canada 

90 Sheppard Ave. E., Ste. 400 

North York, ON M2N 7K5 

416-226-5757 

foodservice.heinz.ca 

Henry of Pelham Wines 

1469 Pelham Rd. 

St. Catharines, ON L2R 6P7 

905-684-8423 

henryofpelham.com 


333 Seymour St., Ste. 1600 

Vancouver, BC V6B 0A4 

604-443-2149 

grantthornton.ca 


4535 Domestic Ave. 

Naples, FL 34104-7099 

866-478-4722 

greatgrabz.com 


55 Queen St. 

Niagara-on-the-Lake, ON L0S 1J0 

905-468-7831 

greavesjams.com 


35 Crawford Crest. 

Campbellville, ON L0P 1B0 

905-296-3800 

gupm.ca 

Habco 

501 Gordon Baker Rd. 

Toronto, ON M2H 2S6 

800-387-5398 

habcotech.com 


5610 McAdam Rd. 

Mississauga, ON L4Z 1P1 

905-890-1220 

harcoco.com 

Since 1961, the name Harco has been 

synonymous with excellent service, 

dependability and expertise. Harco 

handles a complete line of commercial 

laundry equipment. We provide in-house 

design, layout, equipment sizing and 

service requirements. 

High Liner Culinary 

8000 Jane St. Tower A, Ste. 301 

Concord, ON L4K 5B8 

800-387-7422 

highlinerculinary.com 

HLS Linen Services 

45 Gurdwara Rd. 

Ottawa, ON K2E 7X6 

613-842-3000 

hlslinenservices.com 

HLT Advisory Inc. 

370 King St. W., Ste. 604 

Toronto, ON M5V 1J9 

416-924-7737 

hlta.ca 




105 Gordon Baker Rd., Ste. 801 

Toronto, ON M2H 3P8 

416-447-6432 

hobart.ca 

Hobbs & Co. Wine Merchants Inc. 

41 Logan Ave., Suite 215 

Toronto, ON M4M 2P2 

416-694-3689 

hobbswines.com 

HOK Designs 

720 King St. W., Ste. 505 

Toronto, ON M5V 2T3 

416-203-9993 

hok.com 

THE 2017 

BUYER’S 

GUIDE 

online at 



1579 Ouellette Ave. 

Windsor, ON N8X 1K5 

800-465-3394 

holdplease.com 

We provide audio services for phone systems, 

on-hold messaging, Auto Attendant 

voice prompts and much more. Servicing 

all of Canada in both official languages. 

Homer Laughlin China Co. 

672 Fiesta Dr. 

Newell, WV 26050 

800-452-4462 

hlchina.com 

Homisco Global 

Communications Solutions 

99 Washington St. 

Melrose, MA 2176 

781-665-1997 

homisco.com 

Horizon Milling G.P. 

235 Nugget Ct. 

Brampton, ON L6T 5H4 

905-494-2600 

horizonmilling.com 

Hormel Foods Corp. 

1 Hormel Place 

Austin, TX 55912 

800-523-4635 

hormel.com 


300 Saint Sacrement St., Ste. 25 

Montreal, QC H2Y 1X4 

514-284-7720 

horwath-horizon.com 

Horwath HTL - Toronto 

1067 Yonge St. 

Toronto, ON M4W 2L2 

416-928-1444 

horwathhtl.ca 


11720 Horseshoe Way 

Richmond, BC V7A 4V5 

hospitalitydesigns.com 

darren@hospitalitydesigns.com 



11709 Boulder Lane, Ste. 110 


512-249-5333 

hftp.org | hitec.org 

HFTP is the global professional association 

for financial and technology personnel 

working in hotels, clubs and other hospitality 

related businesses. HFTP provides 

educational opportunities, research and 

publications to members around the globe. 


179 Moffatt Ave. 

Brampton, ON L6Y 4R3 

905-874-9221 

hospitalityneedsinc.com 

sales@hospitalityneedsinc.com 


9977 North 90th St., Ste. 300 

Scottsdale, AZ 85258 

480-596-5156 

hsi-solutions.com 

EXCEEDING GUEST 

EXPECTATIONS 

BEGINS 

WITH US 

Count on HD Supply Facilities Maintenance 

for all your maintenance products and 

hospitality supplies. With our large 

product selection, free, next-day 

delivery*, and property improvement 

and brand conversion services, 

HD Supply is committed to your 

industry and your success. 

* To most major cities across Canada. 

Call 1-800-782-0557 or visit hdsupplysolutions.ca to request your free catalogue today! 

© 2017 HDS IP Holding, LLC. All Rights Reserved.


Hotel Fitness 

1818 Research Dr. 

Fort Wayne, IN 46808 

800-291-0403 

hotelfitnessclub.com 


512 Valridge Dr. 

Ancaster, ON L9G 0A9 

905-648-9838 

hotelevision.ca 

iBrand Print 

27-7500 Highway 27 

Woodbridge, ON L4H 0J2 

877-662-5187 

ibrandprint.ca 


105-9790 Second St. 

Sidney, BC V8L 3Y8 

888-655-0888 

innsourcesolutions.com 

Hotel Metro 

32 Covent Market Place 

London, ON N6A 1E8 

519-518-9000 

hotelmetro.ca 


1299 Main St. 

Rahway, NJ 07065 

732-574-0117 

hoteltechnologies.com 

Hotel Technologies brings “the science 

of feeling at home” to hotels and their 

guests. A consumer electronics powerhouse, 

Hotel Technologies designs, 

develops, engineers and manufactures 

state-of-the-art intelligent electronic 

products and patented technologies 

for hotels under the Timex and iHome 

brands. Products include branded 

electronic clock radios, speakers and 

charging stations. 



5514 Stockwell Ct. 

Indianapolis, IN 46237 

317-787-2330 

hotelvanities.com 

We are a world-wide supplier of 

quality products for the Hotel/Motel and 

Multi-family industries with a reputation 

for offering quality kitchenette and 

bath products. 

Our products are made by skilled craftsmen 

using high-quality materials. Our integrity 

and high standards for care can be seen in 

the durability and beauty of our products. 

From new construction to complete 

renovations, we are here to assist and 

assure that your project runs smoothly. 

Hotel Waterparks 

3-1381 Hastings Cres. S.E. 

Calgary, AB T2G 4C8 

800-485-0068 

hotelwaterparks.com 


59 Romina Dr., Ste 102 

Concord, ON L4K 4Z9 

905-760-2979 

hclgroup.com 

Established in 1981, Houston 

Construction Ltd. is an industry leader, 

providing full-service renovations and 

construction management services 

to the hotel and resort industry. 

HSBC Canada 

100 Queen St. W. 

Toronto, ON M5H 2N2 

866-808-4722 

hsbc.ca 


701 Don Mills Rd., Ste. 2503 

Toronto, ON M3C 1R9 

416-538-8793 

hsquaredcanada.com 


488 Wellington St. W., Sixth Floor 

Toronto, ON M5V 1E3 

416-979-0470 

humanscale.com 

Hunter Amenities International Ltd. 

1205 Corporate Dr. 

Burlington, ON L7L 5V5 

800-668-1483 

hunteramenities.com 

Hunter Douglas Canada 

132 First Gulf Blvd. 

Brampton, ON L6W 4T7 

800-265-8000 

hunterdouglas.ca 

HVS - Toronto 

6 Victoria St. 

Toronto, ON M5E 1L4 

416-686-2260 

hvs.com 


145 West 17th St., Ste. 400 

North Vancouver, BC V7M 3G4 

604-988-9743 

hvs.com 


11616-178 St. 

Edmonton, AB T5S 2E6 

780-444-1388 

hypnoscanada.com 

araaminc.com 

marvin.nowak@araaminc.com 


7495 Birchmount Rd. 

Markham, ON L3R 5G2 

905-889-2800 

iconprint.com 

Igloo Refrigeration Ltd. 

370 Norfinch Dr. 

Toronto, ON M3N 1Y4 

416-663-3051 

igloorefrigeration.com 

Imagewear by Marks Work Wearhouse 

6325 11 St. S.E., Ste. 14 

Calgary, AB T2H 2L6 

877-836-5041 

imagewear.ca 

Impark 

601 West Cordova St., Ste. 300 

Vancouver, BC V6B 1G1 

604-681-7311 

impark.com 


12 Kodiak Cres. 

Toronto, ON M3J 3G5 

416-638-7404 

www.imperialcoffee.com 

Count on Imperial Coffee to meet all of 

your coffee and tea needs. We are able 

to provide solutions with quick delivery 

and service. 

Local • National • International. 

Imprint Plus 

260-21320 Gordon Way 

Richmond, BC V6W 1J8 

800-563-2464 

imprintplus.com 


100-18236 105 Ave. 

Edmonton, AB T5S 2R5 

888-477-0344 

innquest.com 

Specialists in hospitality software 

systems and solutions, InnQuest 

Canada can meet all your 

technological needs. We provide PMS 

and POS solutions across Canada. 

InnVentures Hospitality Corp. 

13061-15 Ave. 

South Surrey, BC V4A 1K6 

604-538-7001 

innventures.ca 

InnVue Inc. 

450 Ave. Saint-Jean-Baptiste, Bureau 200B 

Quebec, QC G2E 6H5 

418-907-0296 

innvue.com 

Instacomm Canada Inc. 

1-200 North Service Rd. W., Ste. 300 

Oakville, ON L6M 2Y1 

905-465-1266 

instacomm.com 


606 Rue Champlain, Ste. 302 

St-Jean Sur Richelieu, QC J3B 6X1 

888-404-6261 

intello.com 

We provide everything you need to offer 

managed Wi-Fi & Wired High-Speed 

Internet Access (HSIA) to your guests 

including our renowned i-hotel Gateway 

Interface Canada Inc. 

233 Lahr Dr. 

Belleville, ON K8N 5S2 

613-966-8090 

interfaceflor.ca 


9-1240 Burloak Dr. 

Burlington, ON L7L 6B3 

905-847-0114 

interfacemktg.com 


170 Princess St. 

Hamilton, ON L8L 3L3 

800-281-4413 

intersteam.com 

Ipso (Commercial Coin Laundry) 

1 Shepard St., P.O. Box 990 

Ripon, WI 54971 

800-872-4776 

ipso.com 

ISA International Inc. 

46 Dufflaw Rd. 

Toronto, ON M6A 2W1 

416-782-9100 

havaseat.com 



Island Originals 

3 Brewster Rd. 

Brampton, ON L6T 5G9 

905-794-8500 

islandoriginals.ca 

Jagorb International Ltd. 

3767 Douglas Ridge Link S.E. 

Calgary, AB T2Z 3H7 

403-613-4645 

jagorb.com 


3340 Orlando Dr. 

Mississauga, ON L4V 1C7 

905-673-7145 

janesfamilyfoods.com 

JFC International Inc. 



905-629-0993 

jfc.com 

Islandaire 

22 Research Way 

East Setauket, NY 11733 

632-471-2900 

islandaire.com 

sales@islandaire.com 

Italpasta Ltd. 

116 Nuggett Ct. 


905-792-9928 

italpasta.com 


1389 Peachtree St., Ste. 320 

Atlanta, GA 30309 

317-653-5353 

itesso.com 

Ivanhoe Cheese Inc. 

11301 Highway 62 N. 

Madoc, ON K0K 2K0 

905-283-5222 

ivanhoecheese.com 

Jalco 

3801 19 St. 

Calgary, AB T2E 6S8 

403-265-0911 

jalco.com 

Jamco Wood Products Ltd. 

7111 Tranmere Dr. 

Mississauga, ON L5S 1M2 

888-473-5644 

jamcowood.com 

A leader in the manufacturing of standard 

and custom-designed furnishings. 

We have designed, manufactured and 

installed commerical, contract and 

residential furniture for over 30 years. 


76 Coldbrook Village Park Dr. 

Coldbrook, NS B4N 1B9 

902-678-3200 

janiking.ca 

Jani-King Hospitality offers a full menu 

of cleaning services, including turn-key 

housekeeping, supplement staffing, 

overnight public space, guestroom deep 

cleans, kitchen cleaning and more. 

Jaymar 

75 Rue Jaymar 

Terrebonne, QC J6W 1M5 

450-471-4172 

jaymar.ca 


Bay Adelaide East 

22 Adelaide St. W., Ste. 2600 

Toronto, ON M5H 4E3 

416-238-4805 

jll.ca/hospitality 


is a global leader in hotel brokerage and 

financing with an office in Toronto that 

operates across Canada. 

Johnson-Rose Inc. 

7300 East Danbro Cres. 

Mississauga, ON L5N 6C2 

905-817-1470 

johnsonrose.ca 

COI 005 Dont Get Taken Ad_Halfpg_resize_Layout 1 11/18/14 4:08 PM Page 1 

For over 65 years, Coinamatic has been the leader in commercial 

laundry services in Canada offering best in class equipment and 

maintenance with no hidden costs. 

Equipment and service for 

one monthly fee 

Guaranteed nation-wide 

service with priority response 

EcoTex ® Ozone system can 

save 85% of your hot water 

use, and 35% total water 

consumption 

Contact us and see what we can do for your facility. 

(1-877-755-5302) • info@coinamatic.com • www.coinamatic.com



160 Tycos Dr., Ste. 2201 

Toronto, ON M6B 1W8 

416-792-3800 

jostco.com 

JRoss Recruiters 

3500-2 Bloor St. E. 

Toronto, ON M4W 1A8 

416-410-5316 

jrossrecruiters.com 


110-11780 Hammersmith Way 

Richmond, BC V7A 5E9 

604-244-7627 

jrsamenities.com 

JSP industries 

41, Rue de l’Industrie 

Sainte Melanie, QC J0K 3A0 

800-363-8677, ext. 106 

jsp-industries.com 

Quality custom guestroom furniture made 

in Canada. Solid experience in hospitality 

business since 1969. Durable products, 

outstanding service and on-time delivery. 

JSP, your reliable partner. 


6413 Congress Ave., Ste. 150 

Boca Raton, FL 33433 

800-321-6221 

restaurantpaging.com 


6535 Millcreek Dr., Unit 67 

Mississauga, ON L5N 2M2 

888-705-9444 

karcher.ca 

Kärcher Canada has been providing 

innovative and cost effective cleaning 

solutions for Canadians since 1985. We 

offer a complete range of commercial 

cleaning equipment, accessories and 

parts to service the Canadian market. 


235310 Grey Rd. 13 

Kimberly, ON N0C 1G0 

905-844-1900 

karstan.com 

Kartners Bathroom Accessories 

112 Donaghy Ave. 

North Vancouver, BC V7P 2L5 

604-628-0567 

kartners.com 

Keller Williams Realty 

Centres Brokerage 

1271 Gorham St. 

Newmarket, ON L3Y 8Y7 

877-895-5972 

kevindixon.ca 

Kellogg Canada Inc. 

5350 Creekbank Rd. 


905-290-5200 

kelloggs.ca 


1180 East 16th St. 

Jasper, IN 47549 

800-634-9510 

kimballhospitality.com 

Kimberly-Clark Inc. 

50 Burnhamthorpe Rd. W. 

Mississauga, ON L5B 3Y5 

888-525-8388 

kimberly-clark.com 


5811-46th St. S.E. 

Calgary, AB T2C 4Y5 

403-279-1020 

kingkoil.ca 

Kohler 

107 Woodbine Downs 

Toronto, ON M4L 3P1 

416-802-1250 

kohler.ca 


1839-120th Ave. N.E. 

Calgary, AB T3K 0S5 

403-244-6460 

koregroupinc.com 

Kraft Heinz Foodservice 

95 Moatfield Rd. 

Toronto, ON M3B 3R9 

416-441-5000 

kraftheinz-foodservice.com 

Kruger Products L.P. 

1900 Minnesota Ct., Ste. 200 

Mississauga, ON L5N 5R5 

905-812-9600 

krugerproducts.ca 

Lancaster Colony 

Commercial Products 

P.O. Box 630 

Columbus, OH 43216 

614-263-2850 

lccpinc.com 


519 York St. 

London, ON N6B 1R4 

519-673-7822 

larrymckenzie.ca 


P.O. Box 123 Pickering Main 

Pickering, ON L1V 2R2 

905-239-6992 

thelasttouch.biz 

LCE Interiors 

141 Caster Ave. 

Woodbridge, ON L4L 5Y8 

905-856-5488 

lceinteriors.com 

Lecours Wolfson 

116 Spadina Ave., Ste. 700 

Toronto, ON M5V 2K6 

416-703-5482 

lecourswolfson.com 


350 Clayson Rd. 

Toronto, ON M9M 2H2 

416-745-9588 

ledafurniture.com 


13-2857 Sherwood Heights Dr. 

Oakville, ON L6J 2S7 

905-829-9768 

juststephsales.com 

K-Bro Linen 

14903-137 Avenue N.W. 

Edmonton, AB T5V 1R9 

866-232-0222 

k-brolinen.com 

Decades of experience, continual 

reinvestment in leading-edge equipment 

and extensive quality-assurance programs 

combine to make K-Bro the number-1 

choice of the hospitality industry in Canada. 


1028 Lakeshore Rd. E. 

Oakville, ON L6J 1K8 

905-842-6437 

karafurniture.com 


3187 Stouffville Rd., P.O. Box 99 

Gormley, ON L0H 1G0 

905-887-5822 

kendale.ca 


1245 California Ave. 

Brockville, ON K6V 7N5 

613-342-8455 

ketchum.ca 

Keystone Fitness 

8-7700 Keele St. 

Vaughan, ON L4K 2A1 

416-667-7112 

keystonesports.ca 

KGB Marketing Inc. 

6-5630 Tomken Rd. 

Mississauga, ON L4W 1P4 

905-624-3730 

kgbmarketing.com 


164-2880 45th Ave. S.E. 

Calgary, AB T2B 3M1 

403-444-9300 

kienna.com 

LakeView Lighting Ltd. 


1005 Garrison Rd. 

Fort Erie, ON L2A 1N8 

306-596-9689 

lakeviewlightingltd.ca 

With years of experience in manufacturing 

customized lighting projects for 

the hospitality industry, we specialize 

in fixtures, chandeliers, table/floor 

lamps for bedrooms, washrooms and 

public areas. 

Lamb Weston Canada 

6-295 Queen St., Ste. 383 

Brampton, ON L6W 486 

905-278-4544 

lambweston.ca 

Lamplough Cutlery Ltd. 

5501 Vanden Abeele St. 

Montreal, QC H4S 1W1 

514-335-7883 

lamploughcutlery.com 

Legrand 

570 Applewood Cres., 

Vaughan, ON, L4K 4B4 

800-723-5175 

legrand.ca/markets-solutions/hospitality 

Legrand’s suite of power, light and 

data solutions bring power and 

connectivity to previously untapped 

locations in hotels. Beautiful switches 

and outlets, mobile-device charging in 

guestrooms, bars and outdoors, 

conference room internet, audio/video 

solutions are growing in importance. 

They present differentiating features 

that influence your guests to return. 

Take easy measures to impress them. 

Level It Inc. (Table Bases for 

Uneven Floors) 

2 Holland Dr., Ste. 8 

Bolton, ON L7E 1E1 

906-857-7142 

selecthospitalitysystems.com 



Levey Industries Inc. 

2150 Winston Park Dr. 

Oakville, ON L6H 5V1 

800-588-3990 

leveyindustries.com 

Life Fitness 

5100 North River Rd. 

Schiller Park, IL 60176 

800-527-6065 

lifefitness.com 

Liveport 

3689 Yorkton Rd. 

West Kelowna, BC V4T 2T7 

866-721-0485 

liveport.com 

Mac Interior Design Inc. 

1679 Bedford Row 

Halifax, NS B3J 1T1 

902-425-4959 

macinteriordesign.com 

Lexmark Carpet Mills Inc. 

285 Kraft Dr. 


800-871-3211 

lexmarkcarpet.com 

LightGuard 

272 West Stag Park Service Rd. 

Burgaw, NC 28425 

910-259-1131 

lightguard.com 


2759 Matte Blvd. 

Brossard, QC J4Y 2P4 

450-984-1113 

locinternational.com 


265 Garyray Dr. 

Toronto, ON M9L 1P2 

416-749-5951 

macgregors.com 


20 Norelco Dr. 

North York, ON M9L 2X6 

647-253-6300 

lg.com/ca_en 

Libbey Glassware, a Libbey 


300 Madison Ave., P.O Box 10060 

Toledo, OH 43699-0060 

800-356-8006 

libbey.com 


653 Rue Hodge 

Saint-Laurent, QC H4N 2A3 

514-747-5510 

liebermantranche.com 

Liinz 

3035 Boul. Industriel 

Sherbrooke, QC J1L 2T9 

819-566-1515 

liinz.com 

Lilydale Inc. 

P.O. Box 250 

Pickering, ON L1V 2R4 

888-377-7789 

lilydale.com 

Lindt & Sprüngli (Canada) Inc. 

900-181 University Ave. 

Toronto, ON M5H 3M7 

416-351-8566 

lindt.ca 


84 Easton Rd. 

Brantford, ON N3P 1J5 

519-756-2800 

lockwoodmfg.ca 

Lodgenet Canada Inc. 

1-292 Walker Dr. 

Brampton, ON L6T 4Z1 

905-458-0200 

lodgenet.com 

Lunera Lighting Inc. 

1615 Wayatt Dr. 

Santa Clara, CA 95054 

650-241-3875 

lunera.com 

Maestro PMS 

65 Allstate Parkway, Ste. 100 

Markham, ON L3R 9X1 

905-940-1923 

maestropms.com 

Maestro PMS offers hotels, resorts and 

multi-property groups the flexibility of 20+ 

integrated modules, on premise or in the 

Cloud, backed by unparalleled support. 

Premium towels without the premium price. 

Serenity Hotel Towel Collection 

Wholesale linen manufacturer & distributor 

Call today for your free Serenity towel sample! 

1-844-386-9096 l customerservice@georgecourey.com l www.georgecourey.com


Magic Seasoning Blends 

720 Distributors Row, P.O. Box 23342 

New Orleans, LA 70123 

504-731-3590 

chefpaul.com 


5905 Rue Kieran 

Saint-Laurent, QC H4S 0A3 

514-727-2000 

majesticinternational.com 


6908 Invermere Ct. 

Powell River, BC V8A 1N5 

604-485-2281 

malaspinasoapfactory.ca 


25 Iron St. 

Etobicoke, ON M9W 5E3 

416-247-8422 

manitowocice.com 


150 East First St. 

Perrysville, OH 44864 

877-850-3060 

mansfieldplumbing.com 


6985 Financial Dr. 

Mississauga, ON L5N 0A1 

877-779-3663 

mapleleaf.ca 


11-3535 Laird Rd. 

Mississauga, ON L5L S47 

905-828-8800 

marinatextiles.com 

Master Group 

1675 Boul. Montarville 

Boucherville, QC J4B 7W4 

514-527-2301 

master.ca 

Master Pools by Dominion 

Gunite Calgary Ltd. 

3-1381 Hastings Cres. S.E. 

Calgary, AB T2G 4C8 

403-287-1660 

masterpoolscalgary.com 


15-3075 14th Ave. 

Markham, ON L3R 0G9 

905-752-1200 

matrixpos.com 

Maximillien & Company2401 Canoe Ave. 

Coquitlam, BC V3K 6A9 

800-667-9387 

maximillien.com 

Maytag Commercial Laundry 

2000 M63 North MD 8600 

Benton Harbour, MI 49022 

800-662-3587 

maytagcommerciallaundry.com 


8800 Main St. 

Florenceville-Bristol, NB E7L 1B2 

866-622-2461 

mccain.ca 

McCall’s 

1290 Fewster Dr. 


905-602-9622 

mccalls.ca 


P.O. Box 5788 

London, ON N6A 4Z2 

519-432-7311 

clubhouseforchefs.ca 


245 Swan St. 

Buffalo, NY 14204 

800-753-3473 

mccullaghcoffee.com 


B-361 Connie Cres. 

Concord, ON L4K 5R2 

877-634-2522 

mega-lab.com/foodservice 

Mellors Exceptional Hospitality 

Recruitment Services 

777 Bay St., P.O. Box 46037 

Toronto, ON M5G 2P6 

416-925-7533 

mellors.ca 

Meteor Telecommunications 

Phone Systems 

66 Nuggett Ct., Ste. 2 


905-595-4444 

meteortel.com 


246 Rue Principale 

Saint-Damase, QC J0H 1J0 

450-797-3702 

st-damase.com 

MGS 

2043 State Rd. 7, F6-291 

Boca Raton, FL 33498 

561-218-8798 

mgsdesigns.com 


2 Annette Rd., Ste. 3 

Foxboro, MA 02035 

800-637-7567 

microfridge.com 

MicroFridge® is the leader in small space 

convenience. MicroFridge® provides safe, 

energy efficient, convenient food storage 

and preparations solutions to hotels. 

MIDI Division of BDM + Furniture Inc. 

1273 Boul. Saint-Laurent O. 

Louiseville, QC J5V 2L4 

800-567-8549 

mi-di.ca 

Miele Limited 

161 Four Valley Dr. 

Vaughan, ON L4K 4V8 

888-325-3957 

mieleprofessional.ca 

No matter whether you are looking for 

laundry care equipment or commercial 

dishwashers, Miele Professional leads 

the way in innovative cleaning 

technology. 


P.O. Box 1926 

Spartanburg, SC 29304 

864-503-2020 

milliken.com 


P.O. Box 400 

Kenner, LA 70063 

504-467-9591 

milnor.com 

Since 1947, Milnor Laundry Systems 

has been a leading commercial 

and industrial laundry equipment 

manufacturer throughout the world. 

Our washer-extractors and dryers are 

available with a variety of controls 

from very simple to quite sophisticated, 

depending on your hotel laundry’s 

needs. Contact a local dealer to 

discover how Milnor can save you 

time, energy and water. 


4035 Ambroise St., Ste. 314 

Montreal, QC H4C 2E1 

800-665-2659 

hotello.ca/en 


7340 Westmore Rd. 

Rockville, Maryland 20850 

301-354-5055 

minibarna.com 

Minibar Systems is one of the world’s 

leading hospitality supply companies. 

We supply hotels with state-of-the-art 

guestroom amenities that include minibars, 

fridges and safes. 


350 Legget Dr. 

Kanata, ON K2K 2W1 

905-501-4600 

mitel.com 

MKE Industries Inc. 

183 Boul. Montcalm N. 

Candiac, QC J5R 3L6 

450-659-6531 

mke-ind.com 


695 Flint Rd. 

Weston, ON M3J 2T7 

416-748-3882 

modernniagara.com/hvactoronto 

Molly Magee 

P.O. Box 71547 

Aurora, ON L4G 6S9 

905-726-8929 

mollymagee.com 

Moncur Design Associates 

672 Dupont St. 

Toronto, ON M6G 1Z6 

416-537-7991 

moncur.ca 


3300 Bloor St. W. 

Toronto, ON M8X 2X2 

866-666-3747 

shopmoneris.com 


1830 Stearman Ave. 

Hayward, CA 94540-4954 

800-345-1830 

montaguecompany.com 


99 Dufferin Ave., P.O. Box 547 

Trenton, ON K8V 5R7 

800-267-7509 

mortonparker.com 


2530 Stanfield Rd. 

Mississauga, ON L4Y 1S4 

905-279-9100 

mother-parkers.com 



Mr. Grab Bar Inc. 

999 Vanderbilt Beach Rd., Ste. 200 

Naples, FL 34108 

239-514-4722 

mrgrabbar.com 


8771 No. 4 Rd. 

Richmond, BC V6Y 2T7 

604-277-9294 

hotelsupplycanada.com 

Neo-Image Candlelight Ltd. 

1331 Blundell Rd. 

Mississauga, ON L4Y 1M6 

905-273-3020 

neo-image.com 

Noram Interiors 

29 Portland St. 

Etobicoke, ON M8Y 1A6 

416-236-0771 

noraminteriors.com 


5680 Timberlea Blvd. 

Mississauga, ON L4W 4M6 

877-512-2233 

muldoonscoffee.com 


77 Presidio Dr. 

Hamilton, ON L8W 3C5 

289-439-1635 

naturalfruit.ca 


25 Sheppard Ave. W. 

North York, ON M2N 6S8 

800-288-8682 

nestleprofessional.com 


B-5650 Keaton Cres. 


905-502-8222 

noraxx.ca 

Mul-T-Mat & Supply Co. 

4-106 Rayette Rd. 

Concord, ON L4K 2G3 

800-567-6287 

mul-t-mat.com 

Naya 

340-2030 Pie-IX Blvd. 

Montreal, QC H1V 2C8 

888-456-6292 

naya.com 


101 Brock Rd. S. 

Guelph, ON N1H 6H9 

888-565-1445 

nestle-waters.ca 

Noritake Canada Ltd. 

90 Nuggett Ave. 

Toronto, ON M1S 3A7 

416-291-2946 

noritakechina.com/canada 


5659 Royalmount Ave. 

Montreal, QC H4P 2P9 

514-737-9701 

mvpgroupcorp.com 


330 Cranston Cres. 

Midland, ON L4R 4V9 

866-749-6327 

nebs.ca 


450 Harry Walker Parkway S. 

Newmarket, ON L3Y 8E3 

905-952-2288 

netversity.ca 


8088 River Way 

Delta, BC V4G 1K9 

604-940-8283 

northern-feather.com 

National Event Supply 

3280 Caroga Dr. 

Mississauga, ON L4V 1L4 

800-827-8953 

nationaleventsupply.com 



Toronto, ON M3N 1X8 

416-740-2424 

nellacutlery.com 

New Perspective Pools 

240-70 Shawville Blvd. S.E., Ste. 1429 

Calgary, AB T2Y 2Z3 

403-973-7696 

newperspectivepools.com 


167 Trider Cres. 

Dartmouth, NS B3B 1V6 

877-721-7070 

novacommunications.com


NRG Equipment Inc. 

44 East Beaver Creek, Unit 5 

Richmond Hill, ON L4B 1G8 

905-707-5027 

nrgequipment.ca 

info@nrgequipment.ca 


200-1619 Store St. 

Victoria, BC V8W 3K3 

250-360-2106 

numberten.com 


One Ocean Spray Dr., P.O. Box 81 

Lakeville, MA 02349 

905-281-4496 

oceanspray.ca 

Oculus Hospitality Training & 

Business Solutions Inc. 

422 Richards St., Ste. 170 

Vancouver, BC V6B 2Z4 

877-649-5641 

oculussolutions.com 

Odyssey Wallcoverings 

60 Prince Andrew Place 

Toronto, ON M3C 2H4 

647-288-0888 

odysseywallcoverings.com 

Oggi Design Inc. 

7174 Croissant du Littoral 

Anjou, QC H1J 2Z3 

514-327-0440 

oggidesign.com 

Onity 

5201 Explorer Dr. 

Mississauga, ON L4W 4H1 

416-986-8392 

onity.com 

Orchid Island Juice Company 

330 North U.S. Highway One 

Fort Pierce, FL 34950 

800-373-7444 

oijc.com 

Oreck Corp. 

1400 Salem Rd. 

Cookeville, TN 38506 

800-989-3535 

oreck.com 


631 International Parkway, Ste. 100 

Richmond, TX 75081 

972-692-3167 

vingcardelsafe.com 

Orkin Canada 

5840 Falbourne St. 

Mississauga, ON L5R 4B5 

800-800-6754 

orkincanada.ca 

For more than 100 years, 

Orkin Canada has been a leader 

in effective and environmentally 

responsible pest control, bird control, 

wildlife management and washroom 

care services. 


14490 Catalina St. 

San Leandro, CA 94577 

888-275-6847 

spunkmeyer.com 

Ozomate, the Ozone Company 

7585 Rue Cordner 

LaSalle, QC H8N 2R5 

888-696-6283 

ozomate.com 


20 Iroquois St. 

Niagara Falls, NY 14303 

905-932-0618 

plastic2oil.com 


5770 Ambler Dr. 

Mississauga, ON L4W 2T3 

877-559-8473 

panasonic.ca 

PanSaver 

542 N. Lewis Rd., Ste. 206 

Limerick, PA 19468 

877-726-7287 

pansaver.com 


939 W. North Ave., Ste. 750 


312-239-0166 

paramountlodging.com 

ParkSmart Inc. 

301 Matheson Blvd. W. 


905-755-0027 

smartcity-parksmart.com 


405 The West Mall, 10th Floor 

Toronto, ON M9C 5J1 

800-563-1515 

parmalat.ca 

PC Music 

1-121 Bradwick Dr. 

Concord, ON L4K 1K5 

905-760-8747 

pcmusic.com 

Peerless Hospitality 

335 Rue de Roxton 

Actonvale, QC J0H 1A0 

888-467-5075 

peerlesshospitality.com 

Permul Ltd. 

325A Annagem Blvd. 

Mississauga, ON L5T 3A7 

905-670-3744 

permul.com 


1205-595 Howe St. 

Vancouver, BC V6C 2T5 

604-685-3530 

goodstaff.com 

Pet on Vacation 

2 Landscape Dr. 

Shanty Bay, AB L0L 2L0 

855-738-7829 

petonvacation.com 


938 Green St. S. 

Tupelo, MS 38804 

800-234-1890 

chloridesys.com 


281 Hillmount Rd. 

Markham, ON L6C 2S3 

888-744-5477 

philips.ca 


1215 East Fort Ave. 

Baltimore, MD 21230 

443-263-1200 

phillipsfoods.com 


8 Maplewood Dr. 

Hazleton, PA 18202 

800-268-8108 

floorsbyphoenix.com 

Phone Suite 

D-2150 West 6th Ave. 

Broomfield, CO 80020 

800-245-9933 

phonesuite.com 

Ontario Laundry Systems Inc. 

5-7475 Kimbel St. 

Mississauga, ON L5S 1E7 

888-669-4837 

ontariolaundry.com 

Ontario Laundry has more than 100 years 

of combined experience in the planning 

and execution of new and renovated 

laundry facilities of all sizes, as well as 

superior service and parts support. 

Opella LLC 

1160 West 13th St. 

Riviera Beach, FL 33404 

772-919-7905 

opella.com 


7031 Columbia Gateway Dr. 

Columbia, MD 21046 

866-287-4736 

micros.com 



Toronto, ON M2N 6K8 

800-332-7787 

pgpro.ca 

At P&G Professional, we understand the 

importance of professionally cleaned 

spaces. Because first impressions and 

lasting experiences are so critical, we 

help our business partners apply 

innovative technology to the science 

of commercial cleaning. 

PAG Hospitality 

880-1435 St. Alexandre Rd. 

Montreal, QC H3A 2G4 

514-378-1879 

pag-solutions.com 

Peller Estates 

290 John St. E. 


905-468-4678 

peller.com 

Penalta Group Ltd. 

521 North Service Rd. E., Ste. 2B 

Oakville, ON L6H 1A5 

905-465-0970 

penaltagroup.com 


5550 Explorer Dr., Eighth Floor 


289-374-5000 

pepsico.com 

Perfect Fry LLC 

1-2355 52 Ave. S.E. 

Calgary, AB T2C 4X7 

403-253-9214 

perfectfry.com 

PI Fine Art 

1180 Caledonia Rd. 

Toronto, ON M6A 2W5 

416-789-7156 

pifineart.com 

Picture This On Granite 

82 Chemin des Ursulines 

Stanstead, QC J0B 3E0 

819-876-5009 

picturethisongranite.com 

Piller’s Fine Foods 

443 Wismer St. 

Waterloo, ON N2K 2K6 

800-265-2628 

pillers.com/foodservice 

Pinnacle Foods 

2420 Meadowpine Blvd., Ste. 101 

Mississauga, ON L5N 6S2 

905-821-8500 

pinnaclefoodscorp.com 




3-3220 Orlando Dr. 

Mississauga, ON L4V 1R5 

905-677-4428 

pitco.com 


160 South Main St., Ste. A 

Winter Garden, FL 34787 

407-905-0608 

planapr.com 


114 Parliament St. 

Toronto, ON M5A 2Y8 

416-979-2092 

pofp.com 

(The) Pop Shoppe 

P.O. Box 84012Burlington, ON L7L 6S2 

905-634-3663 

thepopshoppe.com 

Posera 

1106 Dearness Dr., Unit 4 

London, ON N6E 1N9 

800-465-2400 

posera.com 

Posera has been a leading provider of 

hospitality technology for more than 30 

years. It manages merchant transactions 

with consumers and facilitates 

all aspects of the payment transaction. 

Posera’s solutions are deployed globally, 

including across the full spectrum of 

restaurants, from large chains and 

independent table service restaurants to 

international quick-service chains, and 

its products have been translated into 

eight languages. 

Postime Inc. 

729 Henry Ave. 

Winnipeg, MB R3E 1V2 

204-452-3444 

postime.com 

AQUATIC, FITNESS 

& SPA GROUP INC. 

PPL – Aquatic, Fitness and 

Spa Group Inc. 


Mississauga, ON L4Z 1R2 

905-501-7210 

pplgroup.com 

Providing Ontario hotels with one-stop 

shopping for all its commercial pool 

and fitness facility needs since 1970. 

Precise ParkLink Inc. 

100 Floral Parkway 

Toronto, ON M6L 2C5 

888-783-7275 

preciseparklink.com 

Preferred Alliance Group Systems Ltd. 

101-2904 South Sheridan Way 

Oakville, ON L6J 7L7 

800-219-8805 

preferredalliance.ca 


355 East Kehoe Blvd. 

Carol Stream, IL 60188 

630-462-8800 

princecastle.com 

Professional Sanitation & Packaging 

10 Loring Dr. 

Bolton, ON L7E 1J9 

905-951-9410 

professionalsanitationpackaging.com 


163 Rue Cowie, Bureau 103 

Granby, QC J2G 3V5 

514-978-0242 

proffdesign.ca 

Profitek POS Solutions 

2688 Shell Rd., Ste. 108 

Richmond, BC V6X 4E1 

866-248-0333 

profitek.com 


2210 Hanselman Ave. 

Saskatoon, SK S7L 6A4 

800-463-9237 

promowarecorp.com 

Protect-A-Bed 

1500 South Wolf Rd. 

Wheeling, IL 60090 

866-297-8836 

protectabed.com 


8-200 Trowers Rd. 

Vaughan, ON L4L 5Z8 

780-991-9993 

psav.com 

PurePages 

504 Iroquois Shore Rd. 

Oakville, ON L6H 3K4 

866-321-6111 

purepages.ca 

Purity Pest Control 

64 Conley St. 

Toronto, ON L4J 2X5 

905-761-9388 

puritypestcontrol.com 

Quadrant Marketing Ltd. 

1220 Sheppard Ave. E., Ste. 400 

Toronto, ON M2K 2S5 

416-497-1711 

quadrantmarketing.com 

Quality Meats 

3-8450 Lawson Rd. 

Milton, ON L9T 0J8 

905-564-9422 

QUASEP 

811 Islington Ave. 

Toronto, ON M8Z 5W8 

800-331-9433 

QUASEP.ca 

QUASEP is a multi-supplier purchasing 

program designed for the hospitality 

industry. Membership benefits include 

cash rewards for purchases, discounts, 

or a combination of both. 


880 Milner Ave. 

Toronto, ON M1B 5N7 

416-208-2025 

rabcofoodservice.com 


107-2410 Meadowpine Blvd. 

Mississauga, ON L5N 6S2 

905-567-5777 

rational-online.com 

RBC Royal Bank 

200 Bay St., Main Floor 

Toronto, ON M5J 2J5 

800-769-2520 

rbcroyalbank.com/business 

Re/max 

7101 Syntex Dr. 

Mississauga, ON L5N 6H5 

905-542-2400 

remax.ca 

Reckitt Benckiser Canada Inc. 

2-1680 Tech Ave. 


905-293-7000 

reckittbenckiser.com 

Red Lion Hotels Corporation (RLHC) 

201 West North River Dr., Ste. 100 

Spokane, WA 99201 

866-437-4878 

franchise.rlhco.com 

Founded in 1937 with roots in the Pacific 

Northwest, RLHC provides committed 

support, turnkey conversion and strong 

development programs through our 

innovative brands. 

RedDot Brands 

300 Wengel Dr. 

Reedsburg, WI 53959 

844-788-9564 

reddotbrands.com 

Your Brand, Your Customer, Your Way. 

Offering custom towel, tissue, soap, air 

care, and glove dispensers that leave 

lasting impressions. Add LCD screens to 

self-promote or generate ad revenue. 


5790 Timberlea Blvd. 


888-571-2627 

redmondwilliams.com 

(The) Refinishing Touch 

9350 Industrial Trace 


800-523-9448 

therefinishingtouch.com 

Regal Ware Inc. 

1675 Reigle Dr. 

Kewaskum, WI 53040 

262-626-2121 

regalware.com 

Renard International Hospitality 

Search Consultants 

121 Richmond St. W., Ste. 500 

Toronto, ON M5H 2K1 

416-364-8325 

renardinternational.com 


3590 Rivergate Way, Ste. 1805 

Ottawa, ON K1V 1V6 

613-769-0477 

reneebatesdesigns.com 

Reservationbooks.com 

Meriline R., P.O. Box 78029 

Ottawa, ON K2E 1B1 

800-942-7086 

reservationbooks.com 

ResortSuite 

171 East Liberty St., Ste. 207 


416-259-0715 

enablez.com 


14922 54A Ave. 

Surrey, BC V3S 5X7 

604-576-2339 

restwell.com 


1881 Yonge St., Ste. 201 

Toronto, ON M4S 3C4 

416-929-1496 

reuven.com 





2645 Lynburn Cres. 

Nanaimo, BC V9S 3T7 

866-206-6158 

revivehottowels.com 


3 Rowanwood Ave. 

Toronto, ON M4W 1Y5 

416-505-4301 

rgahotels.com 

RIBA Corp. 

433 Consortium Ct. 

London, ON N6E 2S8 

519-668-3396 

ribacorporation.com 


1 Robert Rich Way 

Buffalo, NY 14213 

716-878-8000 

richs.com 

Richardson Oilseed Ltd. 

2800 One Lombard Place 

Winnipeg, MB R3B 0X8 

866-217-6211 

richardson.com 


1084 Kenaston St., Unit 4 

Ottawa, ON K1B 3P5 

613-745-9161 

ridalco.com 

Rising Tide Consultants Ltd. 

1620-1130 West Pender St. 

Vancouver, BC V6E 4A4 

604-669-2928 

risingtideconsultants.ca 


308-10 Bloorview Place 

Toronto, ON M2J 0B1 

416-300-0407 

roberta.bz 

Robot Coupe U.S.A. Inc. 

264 South Perkins 

Ridgeland, MS 39157 

800-824-1646 

robotcoupeusa.com 


24 Viceroy Rd., Unit 1 

Concord, ON L4K 2L9 

800-387-9101 

rocelco.com 


4150 McConnell Dr. 

Burnaby, BC V5A 3Y9 

604-421-5388 


44 Meg Dr. 

London, ON N6E 3R4 

519-668-3711 

rodoinc.com 


333 Bloor St. E., Seventh Floor 

Toronto, ON M4W 1G9 

416-953-8080 

rogers.com/business 

Ronco 

70 Planchet Rd. 

Concord, ON L1K 2C7 

905-660-6700 

ronco.ca 


1228 Gorham St., Unit 10 

Newmarket, ON L3Y 8Z1 

905-508-5600 

royaldesign.ca 

Rubbermaid Commercial 

Products Canada 

586 Argus Rd. 

Oakville, ON L6J 3J3 

800-998-7004 

rubbermaidcommercial.com 

Safemark Systems c/o 

Select Hospitality 

2 Holland Dr., Unit 7 


905-857-7142 

selecthospitalitysystems.com 

canada@safemark.com 


6300 Trans-Canada Highway 

Saint-Laurent, QC H4T 1X9 

514-335-9851 

sagetra.com 


100-950 Valois 

Vaudreuil-Dorion, QC J1V 8P2 

519-616-2586 

saltosystems.ca 


2050 Derry Rd. W. 

Mississauga, ON L5N 0B9 

905-817-6453 

samsung.com/ca/hospitality 

From Hospitality Displays and LFDs to 

video walls and specialized displays, 

Samsung offers a broad spectrum of 

scalable technology and integrated 

solutions software to meet various 

hospitality industry needs. 

Samsung Hospitality Displays 

enhance the guest experience with 

impactful, immersive content delivery 

to provide a personalized in-room 

experience 

San Benito Foods 

(Neil Jones Food Company) 

1600 Simpson Ave 

Vancouver, WA 98660 

360-696-4356 

neiljonesfoodcompanies.com 

Sanimax 

5068 Whitelaw Rd., RR 6 

Guelph, ON N1H 6J3 

519-824-4356 

sanimax.com 

Saputo 

2365 Chemin de la Côte-de-Liesse 

Saint-Laurent, QC H4N 2M7 

514-328-6662 

saputo.com 

Sara Lee Foodservice Ltd. 

5900 Ambler Dr., Units 6-11 

Mississauga, ON L4W 2N3 

905-625-6226 

saraleefoodservice.com 

SCA Tissue 

1275 North Service Rd., Ste. 612 

Oakville, ON L6M 2R7 

905-339-3539 

sca.com 

Schindler Elevator Corp. 

3640A McNicoll Ave. 

Toronto, ON M1X 1G5 

416-332-8280 

ca.schindler.com 


215 Konrad Cres., Unit 2 

Markham, ON L3R 8T9 

905-475-7753 

schoolhouseproducts.com 


101 Corporate Woods Pkwy. 

Vernon Hills, IL 60061 

800-726-8762 

scotsman-ice.com 


8978 Glebe Park Dr. 

Easton, MD 21601 

410-822-7500 

seawatch.com 


3755 Laird Rd. 

Mississauga, ON L5L 0B3 

905-829-1200 

sealedair.com 

Select Food Products Ltd. 

120 Sunrise Ave. 

Toronto, ON M4A 1B4 

416-759-9316 

selectfoodproducts.com 


2 Holland Dr., Unit 7 


905-857-7142 

larry.cechet@rogers.com 

SelectHospitalitySystems.com 

SMART PHONE, RFID, WIRELESS. 

State of the Art Electronic Lock Systems. 

Contact now to upgrade your Lock System 

Electronic Guestroom Safes Sales, 

Service Installations 

SERTA CANADA, 

a division of SSH Bedding Canada Co. 

2550 Meadowvale Blvd., Unit 1 


905-817-9669 

simmonscanada.com 

Serta hotel mattresses are designed for 

our hotel partners using today’s most 

advanced comfort and support features, 

to create the best guest experience 

possible. 

Seura Inc. 

1230 Ontario Rd. 

Green Bay, WI 54311 

920-857-9069 

seura.com 

Shoes for Crews 

250 South Australian Ave. 

West Palm Beach, FL 33401 

561-683-5090 

shoesforcrews.ca 

Shorewood Furniture 

1617 Melanson Rd. 

Greater Lakeburn, NB E1H 2B9 

506-857-0726 

shorewoodfurn.com 


7525 Cahill Rd. 

Minneapolis, MN 55439 

952-941-1700 

sicoinc.com 


598 Victoria, P.O. Box 36554 

St-Lambert, QC J4P 3S8 

450-923-0065 

signaturecanada.ca 

Sika Footwear/Ecolad Corp. 

422 Caritas Ct. 

Tecumseh, ON N8N 4Y4 

800-665-2124 

sikafootwear.com 




2550 Meadowvale Blvd., Unit 1 


905-817-9669 

simmonshospitality.ca 

Simmons ® serves you and your guests 

by offering the best selection of quality 

Beautyrest ® Premium Mattresses, the 

durable and sturdy EnduroTech ® 

foundation, fashionable upholstery 

from Simmons Upholstery Canada 

and a variety of accessories. 


18388 McCowan Rd., P.O Box 164 

Mount Albert, ON L0G 1M0 

905-473-1888 


135 Liberty St.., Fourth Floor 

Toronto, ON M6K 1A7 

877-249-9143 

siriusxm.ca/business 

SiriusXM Music for Business offers 

100 per cent commercial-free music 

that will create a better atmosphere 

for your customers. Visit siriusxm.ca/ 

businesstrial for a FREE 

30-day trial. 

Sita Importing & Manufacturing Inc. 

177 Westcreek Dr. 

Woodbridge, ON L4L 9N6 

905-264-8264 

sitachairs.com 


4225 E Windrose Dr., 

Phoenix, AZ 85032 

602-337-2800 

skytouchtechnology.com 

Installed in more than 6,000 properties, 

SkyTouch Technology is the provider 

of the most widely used cloud-based 

property-management system, designed 

to help hotel companies meet their 

most important strategic objectives: to 

enhance the guest experience, advance 

performance, and achieve growth while 

evolving with changing market needs. 


66 Nuggett Ct. 


289-807-1558 

smartip.ca 


5405 Eglinton Ave. W., Ste. 105 

Toronto, ON M9C 5K6 

416-695-8737 

smartserve.ca 

Smoovie TV 

20101 Hamilton Ave., Ste. 100 

Torrance, CA 90502 

424-634-4900 

smoovie.tv 

SOCAN 

41 Valleybrooke Dr. 

Toronto, ON M3B 2S6 

416-445-8700 

socan.ca 

THE 2017 

BUYER’S GUIDE 

online at hotelierworld.com 


1975 Lonsdale Ave., Unit 107 

North Vancouver, BC V7M 2K3 

604-926-3215 

smarthotelsoftware.com 

Sodexo 

5420 North Service Rd. Ste. 501 

Burlington, ON L7L 6C7 

905-632-8592 

sodexo.ca 

HYDRTHR15-HOTELIER QRTRPG AD FNL 062415.pdf 1 15-06-24 1:09 PM 

The reviews are in and customers 

love our mattresses! 

C 

M 

Y 

CM 

MY 

CY 

“Nice hotel. GREAT BED” 

Hotel is as you would expect from a big chain. Clean 

well maintained and friendly. Nothing bad to report, 

we enjoyed our stay. Bed was also super comfy. 

- Customer Review of Courtyard Toronto, Downtown - Trip Advisor, October 2016 

CMY 

K 

Contact your local Serta Hospitality Representative for more information 

Ontario - contact Christine Pella at cpella@sertanational.com 

Central & Western Canada - contact Graham Hall at ghall@sertanational.com 

Eastern Canada - contact Yan Hurtubise at yhurtubise@serta.com 




Sound Products 

12-1016C Sutton Dr. 

Burlington, ON L7L 6B8 

800-263-4996 

soundproducts.ca 

Stamina Fibre 

310 Watline Ave. 

Mississauga, ON L4Z 1P4 

877-727-7965 

staminafibre.ca 


20-B Hereford St. 

Brampton, ON L6Y 0M1 

905-593-6100 

sunbeamhospitality.com 

Syscan-Id 

265 Rue de la Couronne, Bureau 101 

Quebec, QC G1K 6E1 

418-650-0997 

syscan-id.com 

Southern Aluminum 

5 Highway 82 W. 

Magnolia, AR 71754 

800-221-0408 

southernaluminum.com 


1 Knollcrest Dr. 

Cincinnnati, OH 45237 

800-999-0400 

standardtextile.com 

Sunkist Foodservice Equipment 

27770 Entertainment Drive 

Valencia, CA 91355 

818-986-4800 

sunkistfs.com 

Sysco Guest Supply Canada Inc. 

570 Matheson Blvd. E., Unit 5 


905-483-7822 

guestsupply.ca 


100 Courtland Ave. 

Concord, ON L4K 3T6 

905-660-2282 

sparklesolutions.ca 

Sparkle Solutions is a distributor for 

Continental Girbau. We sell, lease and 

service commercial, industrial and 

vended laundry equipment for the 

accommodation industry. 

Speakman 

400 Anchor Mill Rd. 

New Castle, DE 19720 

800-537-2107 

speakman.com 

Spring Air Systems Inc. 

9-1464 Cornwall Rd. 


866-874-4505 

springairsystems.com 

Spring U.S.A. 

127 Ambassador Dr., Ste. 1477 

Naperville, IL 60540 

630-527-8600 

springusa.com 

Squirrel Systems 

8585 Baxter Place 

Burnaby, BC V5A 4V7 

604-412-3300 

squirrelsystems.com 


1111 Melville St., Ste. 300 

Vancouver, BC V6E 3V6 

604-685-4301 

ssdg.com 

SSP Group Inc. (Stir Sticks & 

PicksInternational Inc.)50 Fasken Dr., Ste. 9 

Toronto, ON M9W 1K5 

416-675-2064 

stirsticks.com 


77-C Edwin St. 

Kitchener, ON N2H 4N7 

519-567-5800 

stahlecon.com 

Stanislaus Food Products Co. 

1202 D St. 

Modesto, CA 95354 

800-327-7201 

stanislaus.com 


10 Sunnen Dr. 

St. Louis, MO 63143 

314-678-6303 

star-mfg.com 



Toronto, ON M2N 6L7 

416-223-9903 

starbucks.ca 

SteamSuite 

1958 Steam Way 

Round Rock, TX 78665 

800-776-0711 

steamsuite.com 

STEM Consulting & Marketing Inc. 

51 Glenmore Rd. 

Toronto, ON M4L 3M2 

416-568-2477 

stemconsulting.com 


1 West Front St. 

Stirling, ON K0K 3E0 

800-513-7850 

stirlingcreamery.com 


1835 N.E. Miami Gardens Dr., Ste. 555 

North Miami Beach, FL 33179 

305-621-9602 

sid-usa.com 


7885 Riverfront Gate 

Burnaby, BC V5J 5L6 

604-436-4100 

stylussofas.com 

Sun Pac Foods Ltd. 

10 Sun Pac Blvd. 

Brampton, ON L6S 4R5 

905-792-2700 

sunpac.ca 

Sun Rich Fresh Foods Inc. 

22151 Fraserwood Way 

Richmond, BC V6W 1J5 

800-661-0087 

sun-rich.com 


24 Martin Ross Ave. 

Toronto, ON M3J 2K8 

416-665-0410 

superiorpool.com 



Toronto, ON M3N 1Y7 

800-563-2664 

superiorquilting.com 

Supramatic Inc. 

2-1020 Brevik Place 

Mississauga, ON L4W 4N7 

905-279-3666 

supramatic.com 

Surety Food Safety Group 

2325 Hurontario St., Ste. 166 

Mississauga, ON L5A 4K4 

416-592-0148 

suretygroup.net 

Swimeeze Swimwear by 

Stanleykem Inc. 

2255 B Queen St. E., Ste. 135 

Toronto, ON M4E 1G3 

416-690-2320 

swimeeze.com 


6060 Metropolitain Blvd. E., Ste. 200 

Montreal, QC H1S 1A9 

514-524-6005 

swissh.ca 

Swissol Inc. Creative Body Care 

195 Maple Heights Dr. 

Gravenhurst, ON P1P 1R1 

705-687-5445 

swisssol.com 


1014 Riverbank Way 

Oakville, ON L6H 6X1 

905-257-2636 

syerhospitality.com 

Symmons Industries Inc. 

31 Brooks Dr. 

Braintree, MA 02184-3804 

800-796-6667 

symmons.ca 

Symphonex 

1-121 Bradwick Dr. 

Concord, ON L4K 1K5 

905-760-8747 

symphonex.com 

T&S Brass and Bronze 

2 Saddleback Cove, P.O. Box 1088 

Travelers Rest, SC 29690 

888-288-0432 

tsbrass.com 


4524 Eastgate Parkway 

Mississauga, ON L4W 3W6 

905-629-9555 

tablewaresolutions.com 

Taco Canada 

8450 Lawson Rd., Unit 3 

Milton, ON L9T 0J8 

905-564-9422 

taco-hvac.com 


P.O. Box 91203 

West Vancouver, BC V7V 3N6 

800-865-4660 

tagumbrella.com 


5155 Spectrum Way, Unit 4 


905-602-5515 

taipan-lighting.com 

At Tai Pan Lighting, our expert team has 

been providing the hospitality industry 

with unique custom lighting solutions 

since 1985. We understand client needs 

and provide a complete customer experience. 

We are involved in the engineering 

of each product and are committed 

to supplying quality products while 

meeting budgetary needs. 



Oakville, ON L6L 6R1 

905-825-9665 

tarrison.com 



Tempur Sealy International, Inc. 


145 Milner Ave. 

Scarborough, ON M1S 3R1 

800-268-4414 

sealycanada.com 

We design our mattresses for longlasting 

comfort. We also go far beyond 

industry testing standards to verify 

durability, with 50,000 extra testing 

cycles. It’s all to ensure that guests rave 

about their sleep experience 

every night. 


52 Armthorpe Rd. 

Brampton, ON L6T 5M4 

905-790-2211 

tficanada.com 


116 Milvan Dr. 

Toronto, ON M9L 1Z9 

416-781-4683 

sleepking.ca 

THG U.S.A. 

6601 Lyons Rd. 

Coconut Creek, FL 33073 

954-425-8225 

thgusa.com 


100 York Blvd., Ste. 404 

Richmond Hill, ON L4B 1J8 

905-731-9030 

tieronehospitality.com 

TMF Foods 

46 Community Ave. 

Stoney Creek, ON L8E 2Y3 

800-263-1378 

tmffoods.com 


3-6150 Kennedy Rd. 

Mississauga, ON L5T 2J4 

905-564-3570 

toacanada.com 


13700 Broadway Ave. 

Cleveland, OH 44125 

216-587-3400 

tomlinsonind.com 

THE 2017 

BUYER’S 

GUIDE 

online at 


TORLYS Inc. 

1900 Derry Rd. E. 

Mississauga, ON L5S 1Y6 

800-461-2573 

torlys.com 

TORLYS is a fast-expanding global 

flooring company that specializes in 

beautiful, responsible flooring. 

TORLYS smart floors use the patented 

Uniclic® joint to create an extensive 

selection of re-usable flooring in Leather, 

Hardwood, Laminate, Cork, EverWood 

and EverTile luxury vinyl floors. TORLYS 

sister brands to TORLYS smart floors 

include TORLYS SuperSolid Hardwood 

and Marquee Floors by TORLYS. 

For more information on TORLYS 

products, visit www.torlys.com. 

Toto U.S.A. Inc. 

1155 Southern Rd. 

Morrow, GA 30260 

770-282-8686 

totousa.com 

Town & Country Uniforms Inc. 

5675 Christophe-Colomb Ave. 

Montreal, QC H2S 2E8 

613-742-8286 

tcuniforms.com 

Traex, a Libbey Foodservice Company 

300 Madison Ave. 

Toledo, OH 43604 

419-325-2100 

libbey.com 

TrainCan Inc. 

85 Scarsdale Rd., Ste. 101 

Toronto, ON M3B 2R2 

416-447-9588 

traincan.com 


888-415-6911 

info@tricomcanada.ca 

tricomcanada.ca 

Tricom is a trusted leader in cleaning, 

maintenance and management 

services for the hospitality industry. 

Services include: daily/weekly/ 

monthly cleaning of all hotel areas as 

well as room cleaning, stewarding and 

housemen staffing, and deep cleaning. 


120 Eglinton Ave. E., Ste. 500 

Toronto, ON M4P 1E2 

416-322-2867 

triliumtextiles.com/beta 

Trottco Ltd. Sales Agency 

2067 Headon Forest Dr. 

Burlington, ON L7M 2N5 

905-335-3083 

Trudeau Corp. 

1600 Rue Eiffel 

Boucherville, QC J4B 5Y1 

800-878-3328 

trudeaucorp.com 


137 Indian Rd. S. 

Sarnia, ON N7T SWS 

800-663-7913 

truenorthdistributors.com 

TSOC 

39-6635 Kitimat Rd. 

Mississauga, ON L5N 6J2 

905-813-8762, ext. 24 

tsoc.com 

Turtle Island Recycling 

242 Cherry St. 

Toronto, ON M5A 3L2 

289-695-2550 

gflenv.com 


5215 Keith Rd. 

West Vancouver, BC V7W 2M9 

604-618-8778 

tynehospitality.com 


160 Bloor St. E., Ste. 1400 

Toronto, ON M4W 3R2 

416-964-1857 

unileverfoodsolutions.com 

UniMac (Commercial 

Laundry Equipment) 

Shepard St., P.O. Box 990 

Ripon, WI 54971-0990 

800-587-5458 

unimac.com 


P.O. Box 2001 

Chatham, ON N7M 5M1 

888-774-3111 

uniongas.com 


6185 McLaughlin Rd. 

Mississauga, ON L5R 3W7 

289-777-8600 

unisource.ca 


520 West Erie St., Unit 300 


847-827-1210 

unityconnected.com 

Unity Connected Solutions 

450 Harry Walker Parkway S. 

Newmarket, ON L3Y 8E3 

905-952-2475 

unitytelecom.net 


5501-7B Ave. 

Delta, BC V4M 1S7 

604-943-9029 

universalmarketingltd.com 


20 Densley Ave. 

Toronto, ON M6M 2R1 

416-235-2764 

urban-innovations.ca 


12100 Ford Rd., Ste. 200 

Dallas, TX 75234 

972-444-8381 

usfi.com 




888-316-6607 

vandervitt.com 


3700 Jean-Rivard St. 

Montreal, QC H1Z 4K3 

514-593-7711 

vanhoutte.com 


201 West North River Dr., Ste. 100 

Spokane, WA 99201 

509-459-6100 

vantagehotels.com 

Veritiv 

6185 McLaughlin Rd. 

Mississauga, ON L5R 3W7 

844-VERITIV 

veritivcorp.com 

National coverage. Local market 

expertise. Whether it’s in-room 

amenities, housekeeping products 

or foodservice disposables, 

Veritiv delivers. 

Vertex China 

131 Brea Canyon Rd. 

Walnut, CA 91789 

909-594-4800 

vertexchina.com 


111 Peter St., Ste. 530 

Toronto, ON M5V 2H1 

877-593-6634 

vfmleonardo.com 




Victory Refrigeration 

3779 Champion Blvd. 

Winston-Salem, NC 27105 

800-523-5008 

victory-refrig.com 


3311 Simcoe 89 

Innisfil, ON L0L 1L0 

705-458-0435 

villeroy-boch.com 

Vinci Park 

69 Yonge St., Ste. 300 

Toronto, ON M5E 1K3 

416-506-1000 

vincipark.ca 

VingCard Elsafe 

160 Four Valley Dr. 

Vaughan, ON L4K 4T9 

972-692-3167 

vingcardelsafe.com 


101-224 Wallace Ave. 

Toronto, ON M6H 1V7 

416-766-7733 

virtualvisit.ca 

Visa Canada 

77 King St. W., Ste. 4400 

TD North Tower 

Toronto, ON M5K 1J5 

416-367-8472 

visa.ca 

Visual Information Products Inc. 

2682 Slough St. 

Mississauga, ON L4T 1G3 

905-264-7001 

visualtouchpos.com 


71 Meadowbank Dr. 

Ottawa, ON K2G 0P4 

613-563-8727 

visualplanning.com 

Vulcan 

3600 North Point Blvd. 

Baltimore, MD 21222 

410-284-0660 

vulcanequipment.com 

WAC Lighting 

44 Harbor Park Dr. 

Port Washington, NY 11050 

800-526-2588 

waclighting.com 

WallDecor 3D 

270 Mud St., P.O. Box 99021 

Stoney Creek, ON L8J 1P0 

877-925-5733 

walldecor3d.com 

Waste Not Basket 

25-11151 Horseshoe Way 

Richmond, BC V7A 4S5 

604-244-7627 

waste-not-basket.com 

Water Matrix 

555 Hanlan Rd., Unit 1 

Vaughan, ON L4L 4R8 

905-850-8080 

watermatrix.com 

WebRezPro Property 

Management System 

1000 9 Ave. S.W., Ste. 300 

Calgary, AB T2P 2Y6 

403-777-9300 

webrezpro.com 

info@webrezpro.com 

Welbilt 



888-442-7526 

manitowocfsusa.com 


812 East Cordova St. 

Vancouver, BC V6A 1M4 

604-255-8252 

foodpak.ca 

Western Refrigeration & 

Beverage Equipment 

1232 36 Ave. N.E. 

Calgary, AB T2E 6M8 

403-250-9656 

wr.ca 


22 St. Clair Ave. E. 

Toronto, ON M4T 2S7 

416-922-2500 

weston.ca 


P.O. Box 2066 Station Main 

Kingston, ON K7L 5J8 

613-541-9320wetrainhotels.com 

Whyte’s Food Corp 

20 Rue Sicard 

Saint-Therese, QC J7E 3W7 

450-420-9520 

whytes.ca 

HOSPITALITY 

CLEANING SERVICES 

Jani-King is the top-rated commercial 

cleaning franchise*. 

1.800.440.0911 

Cleanliness counts. At Jani-King we understand that 

cleaning services play a vital role in guest retention. We are 

pleased to offer a variety of services that can enhance and 

support your current cleaning program today. 

Jani-King offers specialized cleaning programs for: 

Front of House Back of House Deep Cleaning Laundry Services 

Supplemental Cleaning Day Porter Services 

www.janiking.ca 

NEW Arte ® O culaire C o lection 




5610 Kennedy Rd. 

Mississauga, ON L4Z 2A9 

905-712-4242 

williamsglobal.com 


550 Kipling Ave. 

Toronto, ON M8Z 5E9 

416-259-0202 

wings.ca 


25 Minthorn Ct. 

Thornhill, ON L3T 7N5 

800-263-3355 

winsham.com 

Witt Industries 

4600 North Mason-Montgomery Rd. 

Mason, OH 45040 

800-543-7417 

witt.com 

Wong Wing (McCain Foods Ltd.) 

8800 Main St. 

Florenceville-Bristol, NB E7L 1B2 

866-622-2461 

wongwing.com 

Workplace Safety & 

Prevention Services 

5110 Creekbank Rd., Ste. 500 


905-614-1400 

healthandsafetyontario.ca 



300 Madison Ave. 

Toledo, OH 43604 

419-325-2100 

libbey.com 


240 Humberline Dr. 

Toronto, ON M9W 5X1 

416-675-1930 

worldwideiozza.com 

WWRD Canada, Inc 

P.O. Box 508, Stn Main 

Whitby, ON L1N 5V3 

732-938-5800 

wwrdhospitality.com 

Established in 1649, Fiskars Living has 

grown to be a leading consumer goods 

company with globally recognized brands 

including Wedgwood, Royal Doulton, 

and Waterford. 


55 Booth Ave. 

Toronto, ON M4M 2M3 

416-778-9779 

yabupushelberg.com 

Zuccarini Importing Co. Ltd. 

1335 Davenport Rd. 

Toronto, ON M6H 2H4 

416-537-3439 

zuccariniltd.com 

Zurn Industries Ltd. 

511 W. Freshwater Way 

Milwaukee, WI 53204 

855-663-9876 

zurn.com 

Want to see your 

company listing, visit 


2018 

BUYER’S 

GUIDE 

CLEANING. MAINTENANCE. MANAGEMENT. 

Overnight & Daytime Cleaning 

for all Hotel Areas 

Room Cleaning 

Laundry Staffing 

Carpet Cleaning 

Pressure Washing 

Natural Stone Polishing 

Stewarding & Housemen Services 

Concierge & Event Staffing Solutions 

COMING IN 

MAY 2017 

THE 

CANADIAN 

HOTEL 

INVESTMENT 

ISSUE 

1.888.415.6911 • info@tricomcanada.ca 

www.tricomcanada.ca 


Coming Next Month_QV.indd 1 

MARCH/APRIL 2017 HOTELIER 53 

2017-02-24 2:10 PM


ASSOCIATIONS 

Alberta Hotel & Lodging 

Association (AHLA) 

2707 Ellwood Dr. S.W. 

Edmonton, AB T6X 0P7 

780-436-6112 

ahla.ca 

American Hotel & Lodging 

Association (AHLA) 

1250 St. N.W., Ste. 1100 

Washington, DC 20005 

202-289-3100 

ahla.com 

Association of Corporate 

Travel Executives 

510 King St. 

Alexandria, VA 22314 

800-375-2283 

acte.org 

Association Hôtellerie Quebec 

450 Chemin de Chambly, Bureau 100 

Longueuil, QC J4H 3L7 

579-721-6215 

hotelleriequebec.com 

Boutique & Lifestyle Lodging 

Association (BLLA) 

6520 Platt Ave., Ste. 842 

West Hills, CA 91307 

818-883-4363 

blla.org 

British Columbia Hotel Association 

200-948 Howe St. 

Vancouver, BC V6Z 1N9 

604-681-7164 

bchotelassociation.com 

Canadian Hospitality Foundation (CHF) 

300 Adelaide St. E., Ste. 339 

Toronto, ON M5A 1N1 

416-363-3401 

thechf.ca 

Canadian Hotel Marketing & 

Sales Executives (CHMSE) 

26 Avonhurst Rd. 

Toronto, ON M9A 2G8 

416-252-9800 

chmse.com 

Canadian Resort Development 

Association (CRDA) 

13061-15th Ave. 

South Surrey, BC V4A 1K6 

604-538-7101 

crda.com 

Destination Canada 

800-1045 Howe St. 

Vancouver, BC V6Z 2A9 

604-638-8329 

en.destinationcanada.com 

Faith Travel Association (FTA) 

101 Prosperous Place, Ste. 350 

Lexington, KY 40509 

859-264-6540 

faithtravelassociation.com 

Greater Toronto Hotel 

Association (GTHA) 

Queen’s Quay Terminal 

(Harbourfront Centre) 

207 Queen’s Quay W., Ste. 404 

Toronto, ON M5J 1A7 

416-351-1276 

gtha.com 

Green Hotels Association 

P.O. Box 420212 

Houston, TX 77242-0212 

713-789-8889 

greenhotels.com 

Hospitality Financial and Technology 


11709 Boulder Lane, Ste. 110 


512-249-5333 

hftp.org 

Hospitality Newfoundland and 

Labrador (HNL) 

71 Goldstone St., Ste. 102 

St. John’s, NL A1B 5C3 

709-722-2000 

hnl.ca 

Hospitality Sales & Marketing 

Association International (HSMAI) 

7918 Jones Branch Dr., Ste. 300 

McLean, VA 22102 

703-506-3280 

hsmai.org 

Hotel Association of Canada (HAC) 

130 Albert St., Ste. 1206 

Ottawa, ON K1P 5G4 

613-237-7149 

hotelassociation.ca 

Hotel Association of Nova Scotia 

P.O. Box 473, Station M 

Halifax, NS B3J 2P8 

902-425-4890 

novascotiahotels.org 

Hotel Electronic Distribution Network 

Association (HEDNA) 

National Press Building, Ste. 750 

529 14th St. N.W. 

Washington, DC 20045 

202-204-8400 

hedna.org 

International Hotel & Restaurant 

Association (IH&RA) 

42 Ave. General Guisan 

Lausanne, 1009 Pully-Switzerland 

41-21-711-4283 

ih-ra.com 

International Society of Hospitality 

Association Executives (ISHAE) 

374 Marlborough St. 

Boston, MA 02115 

617-536-0590 

ishae.org 

International Society of Hospitality 

Consultants (ISHC) 

1912 Hallman St., N.E. 

Atlanta, GA 30317 

678-973-2242 

ishc.com 

Manitoba Hotel Association 

1020 Lorimer Blvd., Ste. 501 

Winnipeg, MB R3P 1C7 

204-942-0671 

manitobahotelassociation.ca 

Meeting Professionals 

International (MPI) 

6700 Century Ave., Ste. 100 

Mississauga, ON L5N 6A4 

905-286-4807 

mpiweb.org 

North American Association of 

Uniform Manufacturers & 

Distributors (NAUMD) 

4400 Belmont Park Terrace, Ste. 195 

Nashville, TN 37215 

615-480-8420 

naumd.com 

Ontario Restaurant Hotel & Motel 

Association (ORHMA) 

2600 Skymark Ave., Ste. 8-201 

Mississauga, ON L4W 5B2 

905-361-0268 

orhma.com 

Ontario Tourism Education Corp. 

(OTEC) 

21 Four Seasons Place, Ste. 300 

Toronto, ON M9B 6J8 

416-622-1975 

otec.org 

Saskatchewan Hotel and 

Hospitality Association 

302-2080 Broad St. 

Regina, SK S4P 1Y3 

306-522-1664 

skhha.com 

Tourism HR Canada 

4-71 Bank St. 

Ottawa, ON K1P 5N2 

613-231-6949 

tourismhr.ca 

Tourism Industry Association of 

Canada (TIAC) 

600-116 Lisgar St. 

Ottawa, ON K2P 0C2 

613-238-3883 

tiac.travel 

Tourism Industry Association of 

P.E.I. (TIAPEI) 

25 Queen St., Third Floor, P.O. Box 2050 

Charlottetown, PE C1A 7N7 

866-566-5008 

tiapei.pe.ca 

United Nations World Tourism 

Organization (UNWTO) 

42 Capitán Haya 

Madrid, Spain 28020 

34-91-567-8100 

unwto.org 

World Travel & Tourism Council 

(WTTC) 

65 Southwark St. 

London, England SE1 0HR 

44-20-7481-8007 

wttc.org 

INSTITUTIONS 

Algonquin College of Applied Arts 

and Technology 

1385 Woodroffe Ave. 

Ottawa, ON K2G 1V8 

613-727-4723 

algonquincollege.com 

Art Institute of Vancouver 

2665 Renfrew St. 

Vancouver, BC V5M 0A7 

866-717-8080 

artinstitutes.edu 

Cambrian College 

1400 Barrydowne Rd. 

Sudbury, ON P3A 3V8 

705-566-8101 

cambriancollege.ca 

Canadian Tourism College 

300-530 Hornby St. 

Vancouver, BC V6E 3J7 

604-736-8000 

tourismcollege.com 

Canadore College 

100 College Dr., P.O. Box 5001 

North Bay, ON P1B 8K9 

705-474-7600 

canadorecollege.ca 

Capilano University 

2055 Purcell Way 

North Vancouver, BC V7J 3H5 

604-986-1911 

capilanou.ca 

Centennial College 

P.O. Box 631, Station A 

Toronto, ON M1K 5E9 

416-289-5000 

centennialcollege.ca 


ANNOUNCING THE 

WOMEN IN TOURISM AND 

HOSPITALITY CONFERENCE 

2017 

Powered by Hotelier magazine, Sequel Hotels & Resorts and 

WITHORG.COM 

ROSANNA 

CAIRA 

Editor & Publisher 

Kostuch Media 

Ltd. 

DATE: SEPTEMBER 18, 2017 

LOCATION: PARK HYATT TORONTO 

ADVISORY BOARD 

ANNE 

LARCADE 

President & CEO 

Sequel Hotels 

& Resorts 

MINAZ ABJI 

Executive 

Vice-president 

Host Hotels & 

Resorts 

JOHANNE 

BELANGER 

President & CEO 

Tourism Toronto 

STATIA ELLIOT 

Director 

School of 

Hospitality, 

Food & Tourism 

Management 

University of Guelph 

MARIE PIER 

GERMAINE 

General Manager 

Alt Hotel, 

Montreal 

REETU GUPTA 

COO 

The Gupta Group, 

& Easton’s Group 

of Hotels 

AVA 

JANIKOWSKI 

Chase 

Architecture 

YOLA 

MARSHALL 

Director of 

Commercial 

Directory 

InterContinental 

Hotels 

BE PREPARED TO BE INSPIRED 

AND EMPOWERED 

An inspirational, high-energy day celebrating women's leadership skills, while presenting new 

ideas, insights, career opportunities, hybrid workshops — all designed to accelerate your 

career and improve your professional development, while networking with like-minded leaders. 

Learn from the industry's leading luminaries and help shake up outdated ways of 

thinking while embracing the power of change. 

For more information visit hoteliermagazine.com/women-tourism-hospitality


College of New Caledonia 

3330 22nd Ave. 

Prince George, BC V2N 1P8 

800-371-8111 

cnc.bc.ca 

College of the Rockies (COTR) 

2700 College Way, P.O. Box 8500 

Cranbrook, BC V1C 5L7 

250-489-2751 

cotr.bc.ca 

Conestoga College 

299 Doon Valley Dr. 

Kitchener, ON N2G 4M4 

519-748-5220 

conestogac.on.ca 

Confederation College 

1450 Nakina Dr., P.O. Box 398 

Thunder Bay, ON P7C 4W1 

807-475-6110 

confederationc.on.ca 

Cornell School of Hotel Administration 

174 Statler Hall 

Ithaca, NY 14853 

607-254-4636 

sha.cornell.edu 

Culinary Institute of Canada/ 

Holland College 

140 Weymouth St. 

Charlottetown, PE C1A 4Z1 

800-446-5265 

hollandcollege.com 

Douglas College 

P.O. Box 2503 

New Westminster, BC V3L 5B2 

604-527-5400 

douglascollege.ca 

Fanshawe College 

1001 Fanshawe College Blvd. 

London, ON N5Y 5R6 

519-452-4277 

fanshawec.ca 

Fleming College 

599 Brealey Dr. 

Peterborough, ON K9J 7B1 

705-749-5530 

flemingcollege.ca 

George Brown College 

P.O. Box 1015, Station B 

Toronto, ON M5T 2T9 

416-415-2000 

georgebrown.ca 

Georgian College 

1 Georgian Dr. 

Barrie, ON L4M 3X9 

705-728-1968 

georgiancollege.ca 

Heritage College 

325 Boul. Cité des Jeunes 

Gatineau, QC J8Y 6T3 

819-778-2270 

cegep-heritage.qc.ca 

Humber College - School of 

Hospitality, Recreation & Tourism 

205 Humber College Blvd. 

Toronto, ON M9W 5L7 

416-675-6622 

humber.ca/hospitality 

IBT College 

50 St. Clair Ave. E., Fourth Floor 

Toronto, ON M4T 1M9 

416-963-1211 

ibtcollege.com 

Imperial Hotel Management 

College (IHMC) 

905 West Pender St. Lower Lobby 

Vancouver, BC V6C 1L6 

604-685-3272 

ihmc.ca 

LaSalle College International 

2000 Sainte-Catherine St. W. 

Montreal, QC H3H 2T2 

514-939-2006 

lasallecollege.com 

l’Institut de Tourisme et d’hôtellerie 

du Québec (ITHQ) 

3535 Saint Denis St. 

Montreal, QC H2X 3P1 

514-282-5111 

ithq.qc.ca 

Lowry School for Pool & Spa 

Chemistry 

4-1151 Gorham St. 

Newmarket, ON L3Y 8Y1 

800-391-8378 

lowryschools.com 

Loyalist College 

376 Wallbridge-Loyalist Rd., P.O. Box 4200 

Belleville, ON K8N 5B9 

613-969-1913, ext. 2100 

loyalistcollege.com 

Manitoba Institute of Trades 


130 Henlow Bay 

Winnipeg, MB R3Y 1G4 

204-989-6500 

mitt.ca 

Mount Saint Vincent University 

166 Bedford Highway 

Halifax, NS B3M 2J6 

902-457-6788 

msvu.ca 

MTI Community College 

541 Seymour St. 

Vancouver, BC V6B 3H6 

604-682-6468 

mticc.com 

New Brunswick Community 

College (NBCC) 

St. Andrews Campus 

99 Augustus St. 

St. Andrews, NB E5B 2E9 

506-529-5024 

nbcc.ca 

Niagara College Canada 

135 Taylor Rd. 


905-735-2211, ext. 7559 

niagaracollege.ca 

North Island College (NIC) 

2300 Ryan Rd. 

Courtenay, BC V9N 8N6 

800-715-0914 

nic.bc.ca 

Northern Alberta Institute of 

Technology (NAIT) 

11762 106 St. 

Edmonton, AB T5G 2R1 

780-471-6248 

nait.ca 

Nova Scotia Community 

College (NSCC) 

Includes campuses in Dartmouth, 

Stellarton and Kentville 

nscc.ca 

Okanagan College 

1000 Klo Rd. 

Kelowna, BC V1Y 4X8 

250-762-5445 

okanagan.bc.ca 

Red Deer College (RDC) 

100 College Blvd., P.O. Box 5005 

Red Deer, AB T4N 5H5 

403-342-3400 

rdc.ab.ca 

Red River College (RRC) 

2055 Nôtre Dame Ave. 

Winnipeg, MB R3H 0J9 

204-632-3960 

rrc.ca 

Royal Roads University 

2005 Sooke Rd. 

Victoria, BC V9B 5Y2 

250-391-2511 

royalroads.ca 

Ryerson University, Ted Rogers 

School of Hospitality and 

Tourism Management 

350 Victoria St. 

Toronto, ON M5B 2K3 

416-979-5041 

ryerson.ca/tedrogersschool 

Selkirk College 

Tenth Street Campus 

820 Tenth St. 

Nelson, BC V1L 3C7 

888-953-1133 

selkirk.ca 

Seneca College of Applied Arts 


Markham Campus 

8 The Seneca Way 

Markham, ON L3R 5Y1 

416-491-5050, ext. 22840 

senecacollege.ca 

Southern Alberta Institute 

of Technology (SAIT) 

1301 16 Ave. N.W. 

Calgary, AB T2M 0L4 

403-284-7248 

sait.ca 

St. Clair College 

South Campus 

2000 Talbot Rd. W. 

Windsor, ON N9A 6S4 

519-966-1656 

stclaircollege.ca 

Thompson Rivers University (TRU) 

900 McGill Rd. 

Kamloops, BC V2C 0C8 

250-828-5000 

tru.ca 

University of Calgary 

2500 University Dr. N.W. 

Calgary, AB T2N 1N4 

403-220-5110 

ucalgary.ca 

University of Guelph 

50 Stone Rd. E. 

Guelph, ON N1G 2W1 

519-824-4120 

uoguelph.ca 

Vancouver Island University (VIU) 

900 Fifth St. 

Nanaimo, BC V9R 5S5 

888-920-2221 

viu.ca 


P.O. Box 2066 Station Main 

Kingston, ON K7L 5J8 

866-855-1769 

wetrainhotels.com 

Winston College 

1176 Eighth Ave. 

New Westminster, BC V3M 2R6 

604-357-8022 

winstoncollege.com 

THE 2017 

BUYER’S 

GUIDE 

online at 



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OH CANADA 

INTO THE 

THE PRAIRIES’ HOTEL INDUSTRY BOLSTERED CANADA’S 

TOURISM SECTOR AND PUT OUR GREAT COUNTRY ON THE 

INTERNATIONAL MAP 

BY JENNIFER FEBBRARO 

Fields of wheat, snowcapped 

mountain 

ranges, and cattle 

ranches — a few 

of the classically 

Canadian snapshots 

of the Prairies one 

might experience while travelling 

cross-country. But a little-known fact is 

that it was during Sir John A. Macdonald’s 

hotel stay at Banff Springs that 

he got the idea for our National Park 

system. Angela Moore, Public Relations 

regional director for Fairmont Canada’s 

Western Mountain Region, explains: 

“The Prime Minister was so impressed 

by the beauty of the landscape when 

he spent a summer here, at a cottage 

run by the Banff Springs hotel, that he 

decided to develop a way for everyone 

to enjoy the landscape and got the 

idea for [the] National Park [system].” 

The U.S. would take inspiration from 

Canada soon after and found its own 

park system. 

Canada’s Prairie provinces play 

host to a handful of iconic hotels that 

evolved along the cross-country route 

carved by the Canadian Pacific Railway 

(CPR) — all of which are now recognized 

heritage sites, but this wasn’t 

always the case. Here’s a snapshot of 

five historic Prairie hotels that have 


STROLLING 

THROUGH TIME 

The lobby at the Fort 

Garry Hotel blends 

history and luxury 

made a definitive mark on Canadian 

travel, tourism and community. 

Rocky Mountain High 

The Fairmont Banff Springs Hotel 

is an inimitable Canadian icon due 

to its one-of-a-kind Rocky Mountain 

location. Built in the Scottish 

Baronial style in 1887 for the 

CPR for $250,000, the hotel went 

through several architectural iterations 

before its present one made of 

concrete and stone. 

The CPR’s general manager, 

William Van Horne, had the future 

of Canadian tourism in mind when 

he commissioned the project. He 

once famously said, “Since we can’t 

export the scenery, we’ll have to 

import the tourists.” And so began 

the blossoming of various hotel 

resorts along the way to Canada’s 

West Coast. 

The hotel’s spectacular surroundings 

have attracted celebrities such as 

Marilyn Monroe, as well as royalty, 

including George VI and Queen 

Elizabeth — who visited the property, 

along with William Lyon Mackenzie 

King, in 1939. 

The property was forced to shut 

down for a brief period during 

WWII due to war-imposed travel 

restrictions and the withdrawal of 

a major European investor. But, by 

1945, its doors were open for business 

once again, despite the fact that it 

wasn’t until the 1980s that Banff 

Springs truly recovered from its 

recession period. 

“Many features of the original 

hotel are still intact,” says Moore. 

“Our Stephen Hall Room for specialfunctions 

features original stained 

glass and glazed stone floors.” 

Hotel Saskatchewan 

Regina’s great railway hotel secured 

The name “Banff” was inspired by the 

childhood of the land’s first European settler, 

William Davidson, who grew up near 

Banff, Scotland. 

its place in the local economy early 

on and still maintains a presence in 

its community today. It was actually 

the 14th hotel property sponsored 

by the CPR in response to the needs 

of cross-country travellers. Many of 

the earlier CPR-sponsored hotels 

displayed the classic “chateau” style, 

but by the 1920s, architectural taste 

had evolved to a more constrained, 

less ornate structural design. 

Melynda Loder, director of Sales 

and Marketing at Hotel Saskatchewan, 

says the business has been at 

the heart of Regina’s culture and 

community since its inception: “If it 



PARANORMAL HISTORY 

As some of the country’s oldest hotels, it’s no 

surprise these iconic properties have some 

ghosts in the closets. 

For example, Banff Springs has no room 

873. Legend has it that a troubled husband 

murdered his family there. But it wasn’t the 

murder that stopped the hotel from booking 

guests in the suite. It was multiple calls 

to the front desk complaining of terrifying 

screams in the night and bloody handprints 

on the mirrors (which would fade by the time 

hotel staff arrived). The room was apparently 

covered up and there is just a hallway where 

the door once appeared. Rumour has it this 

room inspired Stephen King’s famous novel 

The Shining. 

There is also a ghost bride who haunts the 

hotel’s ballroom. The unfortunate woman is 

said to have tripped on her wedding gown 

and tumbled down the stairs to her death. 

Sadly, Hotel Saskatchewan is known to 

have been the site of a number of suicides. 

This is believed to be linked to several 

strange occurrences, such as the piano playing 

randomly, blankets moving, or even shadow 

people wandering the hotel, all of which 

have become familiar phenomena for staff. 

happens in Regina, it happens at the 

Hotel Saskatchewan.” Just ask Justin 

Bieber, who was a recent guest. 

Originally built in 1927 for 

a pending royal visit, the hotel 

currently operates as part of Marriott 

International’s Autograph Collection. 

“This hotel is truly part of the 

community, not just because of the 

[number] of people it employs,” says 

Loder. “It’s a local gathering place. 

On a symbolic level, it has lasted 

through good and bad times and in 

that sense, I like to think of it as 

having that Prairie perseverance.” 

Loder says the hotel has stayed true 

to its roots as a CPR hotel, despite 

the massive renovations that took 

In 1927, there was a media frenzy surrounding 

the Hotel Saskatchewan’s 

high-tech kitchen gear. New tools, 

including an electric vegetable 

peeler and a machine that could whip 

up 10 gallons of ice cream in three 

minutes, cast the hotel as a beacon of 

modernity. 

place in 2015. 

The Hotel Saskatchewan team 

worked with community members 

to maintain the authenticity of 

the hotel’s original design details, 

including the chandeliers, sconces 

and crown mouldings (see Design 

& Decor story on p. 67). The design 

team managed to integrate the old 

with the new lounge that flows openconcept 

into the lobby and overlooks 

the park. 

Fort Garry Hotel 

More than a century old, the 

Fort Garry Hotel, Spa and Conference 

Centre mixes luxury service 

with local history. It was once a 

grand hotel for its time — built in 

the “neo-chateau style” in 1913 for 

a whopping $1.5 million dollars — 

welcoming celebrities and dignitaries 

from around the world, including 

Harry Belafonte, Laurence Olivier, 

Liberace, Lester Pearson and Queen 

Elizabeth II. 

To this day, it maintains a 

prominent place in Winnipeg’s 

history. These chateau-inspired hotels 

became associated with a distinct 

Canadian style, reflected in the design 

of New York’s famous Plaza Hotel. 

Originally, Charles Melville Hays, 

president of the Grand Trunk Pacific 

Railways, commissioned the project 

as a strategic luxury stop for travellers 

journeying across Canada. Sadly, 

Hays perished in the sinking of the 

Titanic in 1912 and never lived to 

There was a time when guests never 

had to venture outside of the Fort Garry 

Hotel in Winnipeg. It used to contain 

its own heating plant, artisanal water, 

valets, bakery, butcher shop and laundry. 

The hotel even had its own printing 

press, which was used to produce the 

menus, notices and advertisements 

needed for the hotel’s daily operations. 

The press was so large that it could not 

be removed from the tower room that 

housed it and remains there to this day. 

However, it can only be accessed from 

the hotel roof. 

witness the completion of either his 

railway or his hotel. 

Then again, maybe he visits from 

time to time. The Fort Garry is allegedly 

one of the most haunted locales 

in Winnipeg history. Employees have 

witnessed an array of creepy occurrences, 

including blood trickling 

down the walls in room 202 and a 

real-seeming female ghost crying in 

the corner of the lounge who disappears 

when approached. 

But despite the supernatural activity, 

the Fort Garry has remained a 

cornerstone of Winnipeg culture. 

In 2012, co-owners Rick Bell and 

Ida Albo won a Winnipeg Heritage 

Award for Distinguished Service. 

“It was a way of acknowledging our 

commitment to conserving the 

heritage and beauty of the property,” 

says Albo. “We had a huge celebra- 


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MADE IN 

CANADA 

BIG, BOLD, AND BOUNTIFUL 

A YEAR-LONG PHOTO CONTEST 

TO HELP CELEBRATE 

CANADA’S 150TH BIRTHDAY 

To coincide with Canada’s 150th birthday, KML readers are invited to tap into their 

creative side by entering the “Made-in-Canada” photo contest. Throughout 2017, 

readers can snap pictures of various iconic products, ingredients, menu dishes as 

well as hotels and resorts that reflect a Canadian sensibility and provide a visual 

perspective on what this country is all about. 

Each month a judging panel comprised of the F&H and Hotelier editorial teams, 

photographers, contest sponsors, editorial board members and graphic designers 

will choose a total of 10 photos that reflect strong composition, exposure and focus 

while adhering to a Canadian theme. By the end of 2017, the magazines will have a 

collection of 150 images from which to choose 10 “Grand Winners,” whose submissions 

will be featured in the December issue of both F&H and Hotelier magazine. 

Enter the Made in Canada contest for a chance to win one of 10 trips to 

Canadian iconic hotel destinations. 

Winners will be announced and fêted at the 2017 December Pinnacle 

Awards Luncheon. 

UPLOAD YOUR PHOTO: 

#KMLMadeinCanada 

or email jporter@kostuchmedia.com 

Submit pictures in the 

following categories: 

• Food: appetizers (soups, salads); entrées, 

proteins,veggies, fruits, desserts 

• Drinks, cocktails, wines, beers 

• Ingredients: spices, herbs, maple 

syrup, et cetera 

• Iconic restaurants, iconic hotels and 

resorts, attractions 

• Hotel Rooms, lobby spaces, 

guestrooms, suites, bars 

• Personalities: chefs, hoteliers, 

farmers/ producers/suppliers. 

For Contest Rules and 

Regulations visit 

hoteliermagazine.com/ 

madeincanada 

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tion for the Fort Garry’s first 100 

years. Now, we want to see it last 

another 100.” To this end, the pair 

has expanded the hotel’s services 

and has also incorporated a wellness 

centre with luxury spa and high-end 

fitness components. 

Lake of the 

Little Fishes 

Indigenous people always seemed 

to know about Lake Louise. The 

Stoney Indians (as they were once 

called) had identified the water as 

Ho-run-num-nay or “Lake of the 

Little Fishes”. But it wasn’t until a 

Canadian Pacific Railway employee 

DRAMATIC 

ENTRANCE 

The lobby at the 

Fairmont Chateau 

Lake Louise 

— Tom Wilson — was led to the site 

by a Stoney guide in 1882, that the 

idea for a resort arose. 

Van Horne, CPR’s general manager 

at the time, envisioned the property 

— which originally consisted of 

little more than a bungalow-style log 

cabin with room for approximately 50 

guests — as a hotel “for the outdoor 

adventurer and alpinist.” 

Fast-forward to today and 

Fairmont’s Chateau Lake Louise 

has become an iconic property in 

Canada’s tourism landscape. “Lake 

Louise is originally named after 

Queen Victoria’s daughter,” recalls 

Fairmont’s Moore. “People from 

TRAIL BLAZERS 

William Cornelius Van Horne, the 

general manager of the Canadian Pacific 

Railway, remains an undeniable innovator 

in Prairie hospitality. He not only presided 

over the expansion and commission of the 

CPR’s luxury hotel chain, which included 

Quebec City’s Château Frontenac and 

Alberta’s Chateau Lake Louise, but also 

personally selected the location of the 

Banff Springs Hotel. 

German immigrant, John Klaholz and wife 

Feona built the Imperial Hotel (an oft-used 

name in the late 1800s) in 1903. It was run 

by the family into the 1930s and was later 

destroyed by fire – a fate met by many 

hotels of this era due to their wood construction 

and lack of safety features. 

In 1909, Jerry MacRoberts built the City 

Hotel, a place that attracted both tourists 

and locals because of its nightlife. The 

unusual cluster of businesses – all under 

one roof – including a separate bar, restaurant, 

dance room, and bowling alley made 

the city of Brownlee, Saskatchewan popular, 

despite its relatively small size. It was 

shut down due to prohibition, then later 

reopened, only to burn down. 

all across the country and, eventually, 

around the world wanted to 

come and see it and to spend more 

time there. It’s been a part of [Banff 

National Park] for years.” 

Chateau Lake Louise earned a 

reputation for being the original site 

of Canadian mountain climbing. 

Sadly, it wasn’t until the tragic, but 

much publicized death, of climber 

Phillip Abbot, in 1896, that the CPR 

decided to hire two professional Swiss 

climbers to help guests safely navigate 

the potentially treacherous Rockies. 

It also was the backdrop to a 

variety of Hollywood movies, including 

“Eternal Love,” starring John 

Barrymore and “Springtime in the 

Rockies”, featuring Betty Grable and 

Carmen Miranda. 

“People have to remember that 

Canada wasn’t known,” says Moore. 

“It took the CPR and developments 

like this to entice the world to come 

visit. The hotel industry is really 

responsible for that.” 


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PAST AND PRESENT The Fairmont 

Hotel Macdonald built in 1915 by the Grand 

Trunk Pacific Railway overlooks the North 

Saskatchewan River Valley 

Understanding 

History 

The Edmonton-based Fairmont Hotel 

Macdonald was yet another example 

of Fairmont swooping in at the right 

time to secure a historical property 

of national importance. Joslyn Black, 

Sales and Marketing coordinator 

for the hotel explains, “We were the 

first hotel in Edmonton to have a 

historical dedication to save us from 

a wrecking ball.” 

Completed in 1915 by the Grand 

Trunk Pacific Railway, the hotel 

overlooks the North Saskatchewan 

River Valley. Few know that the site 

of the hotel was a huge squatters’ 

network where many Ukranianspeaking 

immigrants lived in small 

caves along the river wall. 

Perhaps this origin story has 

inspired the hotel’s wide array of 

charity work — from its help with 

the local women’s shelter to its 

sponsorship of Meals On Wheels 

programs. “The Hotel Macdonald 

has really been a central, social 

spot throughout the decades of this 

city. It’s hard to overestimate the 

importance of just how special it 

is,” explains Black. But, while Hotel 

Macdonald is a generous community 

supporter, it’s also a hotspot for highend 

dinners and royal visits. 

“We maintain a lot of close ties 

with the military and we always do 

the French Grey Ball — a ball for 

Princess Patricia’s Canadian Light 

Infantry Foundation,” explains Black. 

“We have also had royal visits from 

the Queen, as well as a number of 

elaborate social gatherings for dignitaries 

and other corporate affairs.” 

Of course, a hotel with this much 

history is not without its ghost 

stories. One guest in particular heard 

horse hooves running through the 

eighth-floor hall. Could it be the 

work horse, which, in 1914, dropped 

dead from exhaustion just as the 

foundation for the hotel floor was 

being poured? And what of the ghost 

smoking a pipe in the corner of an 

executive suite? Hotel workers have 

dubbed him “the boatman,” thought 

to be a fur trader who died on the 

North Saskatchewan River. 

The birth of the Prairie hotel 

industry speaks to the earliest 

moments of Canadian tourism and 

the first iteration of our collective 

Canadian identity. It’s also one of 

the first times Canadians began to 

imagine how our country might be 

perceived by the world. A line of 

historic, heritage hotels meant that 

travellers could finally travel East to 

West — making the country one. u 


TRENDS 

AGE OF DISRUPTION 

Disruptive players and technology are reshaping hotel operations 

BY DENISE DEVEAU 

The tides are changing 

in the hotel landscape 

as operators face new 

competitive forces 

shaping the way 

business is conducted. 

In recent years, consolidation has 

altered the playing field considerably, 

while social media continues to take 

marketing strategies to the next level. 

Consumer-focused web-based services, 

such as TripAdvisor and Airbnb, 

have also put hotel operators on high 

alert when it comes to managing 

guest satisfaction. 

Cloud-based services and greening 

are now mainstays; and savings 

gained through the back-end efficiencies 

these initiatives have created are 

now being applied to the front-end in 

order to elevate the guest experience. 

As a result, there is a larger trend 

towards incorporating wireless and 

mobile services as part of the trans- 



forming guest experience. 

GAME CHANGERS 

For Warren Markwart, president of 

MK2 Hospitality Inc. in Toronto, the 

biggest disruptor in 2016 was Marriott’s 

purchase of Starwood. “This 

type of consolidation is unmatched in 

history. Marriott will be a juggernaut 

and tens of millions of people will be 

part of its rewards programs. This is 

putting a lock on smaller operators in 

some ways, but also providing them 

with competitive advantages.” 

Another disruptive factor is the 

rise of Airbnb, which is indicative of 

the trend towards consumerization 

of services, says Kevin Craig, director 

of Enterprise Sales for Concur, a 

Toronto-based travel and expensemanagement 

provider. “Airbnb’s 

success has been created through 

[providing] a whole new set of inventory 

for travellers. What it brings to 

the table is an extra option in destination 

cities where travellers can experience 

communities and cultures.” 

Craig says despite Airbnb’s phenomenal 

growth, hotels continue to offer 

a tremendous value proposition for 

travellers. “They know their customers 

and can negotiate [favorable] contracts 

with companies. Put that together 

with the effort hotels make in creating 

personalized and loyalty programs 

[and] I don’t see Airbnb as competitive 

— I see it as complementary. The 

one thing it could do is help push the 

hotel’s value proposition.” 

Players that don’t operate the same 

way hoteliers do are changing the 

game, confirms Didier Obeuf, vicepresident, 

Operations for Groupe 

Germain Hotels in Montreal. “But 

they are here to stay and we have to 

accept that and make sure our own 

products and services are just as good, 

if not better. We shouldn’t be using 

Airbnb as a scapegoat. People will 

always go to hotels for the service, 

attention and loyalty. Innovations will 

come from the surprises you can add.” 

TALK IS CHEAP, BUT PROFITABLE 

Markwart is also seeing marketing 

transform as Twitter, email, Facebook 

and TripAdvisor dramatically affect 

customer actions and expectations, 

in addition to providing important 

channels of communication. “One 

challenge, however, is that a lot of 

times general managers understand 

[its importance] but don’t know how 

it works or how to implement it. 

Everybody is still trying to figure out 

Facebook and Instagram, but they 

have to in order to stay in the game.” 

Of these channels, Markwart says 

TripAdvisor is the biggest disruptor, 

as it provides a platform for unfiltered 

opinions and comments from consumers. 

“It’s pure and unadulterated 

feedback by the people, for the people.” 

The early advantage is with 

hoteliers who truly grasp these 

communication tools, he adds. 

“Millennials are the ones who will 

have the competitive advantage in the 

short term, but everyone will figure it 

out at some point.” 

Theresa Ginter, general manager 

at Nita Lake Lodge in Whistler, B.C., 

says the resort has a distinct advantage 

on that front. “We have a pretty young 

management team, so we understand 

how people want to interact on a 

social-media platform. That’s a key 

“MILLENNIALS 

ARE THE ONES 

WHO WILL HAVE 

THE COMPETI- 

TIVE ADVANTAGE 

IN THE SHORT 

TERM, BUT 

EVERYONE WILL 

FIGURE IT OUT AT 

SOME POINT” 

- WARREN MARKWART, MK2 HOSPITALITY 

advantage because we have lived with 

it and understand how that interaction 

should be.” 

She says the “small but very strong” 

marketing team is always interacting 

with guests. “Social media is never off. 

It’s there 24 hours a day, seven days a 

week, 365 days a year. We are always 

connected so we can keep the engagement 

up, which is quite important for 

a boutique hotel like ours.” 

Ginter adds that Instagram, Twitter, 

Facebook and other platforms are 

an ideal way for guests to share their 

experiences with a broader audience. 

“Having them post stories for viewing 

gives others a sense of what this place 

truly is and provides a level of authenticity 

that other marketing approaches 

can’t. That is really key.” 

Even the hotel’s visuals for its 

website are going high-tech with the 

addition of drone-video footage of the 

property over the changing seasons. 

“We want guests to see what it really 

looks like. Still images aren’t necessarily 

a true [representation].” 

FACE FIRST 

To counter outside competitive forces, 

there has been a major shift towards 

customer-facing innovations, says 

Gary Graham, manager, Program 

Operations at Ottawa-based Green 

Key Global. “The investment is now 


in visible things guests can see, from 

living walls and rooftop beekeeping 

to car-charging stations and vegetable 

gardens — all of which add to the 

overall experience. Those are things 

that guests can put on social media.” 

Graham sees a growing move 

towards digital replacements for almost 

all forward-facing facets: from checkin 

processes and door-lock systems 

to Netflix access over wireless and 

e-reading apps for newspapers. “Everyone 

is evolving this year. We are in an 

era of influx and everyone is adjusting 

to where the industry might be — or 

is — going.” 

Brad Hutchings, partner, Tourism, 

Hospitality and Leisure, Canada for 

Deloitte in Toronto, agrees the key 

area of concentration is the nature 

of the customer experience being 

delivered. “What I see evolving is the 

theme of customization and the power 

of connections being enabled through 

technology, database information and 

integration of communications.” 

Hutchings also sees this integration 

extending into the guestroom experience. 

“There’s more attention being 

paid to innovation in room technology, 

leveraging mobile devices, seamless 

check-in and out and connecting back 

through social media. Hotel operators 

are able to communicate into the 

ecosystem as well, to [gather] customer 

intelligence to enable decisions, 

engage with customers and improve 

competitiveness.” 

Marjolaine de Sa, senior director 

of Sales, Communications and 

Marketing for the newly opened 

Valcartier Hotel at Valcartier 

Vacation Village in Quebec, says the 

hotel is laying plans for creating a 

truly innovative customer experience 

at the 153-room property, starting 

with Quantum RFID (radio-frequency 

identification)-enabled electronic 

door locks that can be operated with 

a pre-programmed wristband. When 

completed, the project will include 

more than 300 networked door locks 

throughout the village. 

“We also plan to interlink the 

wristbands with our restaurant, attractions, 

spa and shopping services,” she 

adds. “Not only can we monitor where 

guests have been and their preferences, 

it makes it easier for guests to enjoy 

the resort experience.” 

Valcartier plans to see the full 

integration completed by June 2018. 

“It’s quite a big project,” de Sa says. 

“Integration [at this level] can be a long 

learning curve because it is so specific.” 

Trends in this realm are progressing 

rapidly following a period where 

operators were working on the underpinnings 

of service delivery through 

technology such as cloud-based 

services. “Now [that] they have dealt 

with their infrastructure to be more 

efficient and free up cash flow, that has 

freed up funds that can be [used] to 

apply technology assets to the customer 

experience,” explains Hutchings. 

“Ultimately, it’s the in-house experience 

that is critical for all,” he stresses. 

“But it’s an amazing and exciting time 

for the industry when you look at the 

overall ecosystem.” u 



OPERATIONS 

BEHIND 

THE SCREEN 

Operators are eager to explore new ways 

to tell — not sell — their hospitality story 

using social media 

BY JACKIE SLOAT-SPENCER 

The days of maintaining a company Facebook 

page have given way to innovative new 

platforms and tools aimed at telling a 

brand’s story and engaging with guests. And 

with the latest tools, such as Boomerang 

and Facebook Live, hoteliers have a wealth 

of tools at their fingertips. 

Customers of all ages are turning to social media to 

engage with brands, leaving reviews on Facebook and 

Twitter or checking out shots of new guestroom designs on 

Instagram. “It’s a living, breathing organism and it takes an 

army to [manage] it,” says Jessica Rodrigues, PR manager at 

Drake Hotel Properties, which oversees the iconic Drake 

Hotel in downtown Toronto and the Drake Devonshire in 

Prince Edward County, Ont. 

Some brands are already making a big impact on the 

social-media scene. According to a 2016 Engagement Labs 

ranking, The Waldorf Astoria, Fairmont Hotels, Ritz- 

Carlton, Hilton Hotels & Resorts and Novotel led the pack 

in Facebook user engagement. On Instagram, Hilton took 

the top spot, while Ritz-Carlton excelled at engaging users 

on Twitter. 

INSTA-SUCCESS 

Creating the carefully curated collage featured on luxury 

hotels’ Instagram pages is an art form that Alex Marconi, 

Social Media manager at Four Seasons Hotels & Resorts, 

considers his speciality. “When Instagram first launched, 

the point was to instantly post authentic, unedited images 

of what you were doing in that exact moment. The trend 

has shifted a bit for luxury consumers and many spend hours 

editing their photographs to curate the ‘perfect’ life,” Marconi 

explains. “This trend works in our favour because luxury 

consumers are more eager to purchase luxury goods or travel 

to high-end destinations so they can share the experience 

with their friends and followers.” 

Whether it’s capturing a birdseye view of a colourful, 

house-made charcuterie board at Café Boulud, or a behindthe-scenes 

shot of a bride getting ready for her wedding 

reception, maintaining the brand on Instagram is Marconi’s 

main interest. “My job is to sell the hotel by curating beautiful 

content that I know our followers will love, whether it’s 

someone sipping champagne by the pool, breakfast in bed, 

or a mouth-watering dish at dbar. We want our followers to 

envision themselves as the person in that photo,” he says. 

Others are using Instagram to help unveil new projects 

and big announcements, adds Rodrigues. “I love how people 

are using it to tease new openings — it’s absolutely brilliant. 

You give a little bit of the colour palette, a little bit of the 

ISTOCK.COM/PRYKHODOV 


interior and a sneak peek of the menu. It’s creating a buzz, 

which is incredible.” 

Last year, Instagram launched its Stories feature, which 

allows brands to take followers behind-the-scenes. “Through 

Stories we can show them what’s happening right here 

at the hotel, each day — another reason why Instagram’s 

engagement is so high,” adds Marconi. 

THE SOCIAL STRATEGY 

But where does good social-media marketing begin? Brent 

Purves, CEO of Stir, a social-media marketing and advertising 

agency in Vancouver, says good social-media marketing 

campaigns start with mapping out business goals, analyzing 

the industry and competitors and pinpointing the target 

market. Careful strategic planning will help guide which 

resources are spent and where, and more importantly, how 

to measure success. “A critical part of social-media marketing 

is monitoring and analytics,” he explains. “Doing that 

regularly will indicate whether or not the hotelier’s socialmedia 

marketing activity is reaching the target market.” 

Engagement is one indicator to keep an eye on. “We are 

always looking at the engagement rate on our pictures,” says 

Rodrigues. “A healthy amount is seven to 10 per cent of the 

number of followers you have.” 

It’s also important to create guidelines to aid your 

social-media-entrusted employee in executing the strategy. 

“Having a set of very clear guidelines for handling reviews 

will be critical, as well as a style guide that lays out what 

tone and language and what types of content will best 

support brand messaging. A style guide will ensure a consistent 

voice across all social-media channels and also help 

show off what makes the hotel unique,” notes Purves. 

This strategy seems to be working for the team at The 

Drake Hotel. “We’re a playful brand. If you walk into our 

hotels, you will see it on our walls. It’s a little bit cheeky, 

a little bit on the edge. Our images are always really high 

quality, even if they’re user-generated,” says Rodrigues. 

Another way to maximize reach is to schedule posts 

around the highest-traffic times — morning, lunchtime and 

after work. But, it also pays to be spontaneous, Rodrigues 

adds. “It’s not about posting a picture every minute, it’s 

searching out the best times when people are on their 



phones and not leaving a dead account for weeks on end. 

Go on it every day.” 

“Hoteliers are lucky because social has long been a place 

of lots of activity around travel and tourism. After all, social 

is all about ‘sharing experiences’ so tourism is the perfect 

fit,” adds Purves. Case in point: when Marconi was tasked 

to help grow wedding bookings at the Four Seasons Hotel 

Toronto, he knew a partnership was in order. Marconi 

worked with luxury bridal magazine WedLuxe to promote 

the Four Seasons wedding experience to its 593,000 followers. 

After a combination of ads, social-media takeovers, 

giveaways and even a booth at the annual WedLuxe tradeshow, 

the hotel snagged 920 new Instagram followers and 

experienced an 11-per-cent uptick in Pinterest followers — 

its most successful social-media campaign to date. 

But how can smaller, independent properties leverage 

popular social-media platforms to connect with their 

guests without the big budgets and dedicated resources? 

“The small hotelier with a small budget can still be 

successful,” says Purves. “It’s about understanding the 

target market and figuring out which combination of 

tactics works best to tell the story of their business and 

motivate fans and followers to become brand evangelists 

and share the story.” 

Hoteliers are now turning to the pros to help drive 

traffic to their social-media platforms and generate new 

followers. “We see them as collaborators,” says Rodrigues, 

whose team at The Drake has welcomed local lifestyle 

bloggers to spend a night at the hotel while documenting 

their stay. Partnering with local influencers is a great way 

to drum up buzz for fun giveaways such as a free night’s 

stay, or a dinner in the hotel restaurant. And, stats prove 

word-of-mouth marketing is an excellent tool. Research 

from Twitter shows nearly 40 per cent of users have made a 

purchase as a direct result of an influencer’s Tweet. 

WHEN TO TAKE IT OFFLINE 

It’s no secret customers turn to online-review sites to 

research a property before booking a room. According to 

a 2016 TrustYou survey, 95 per cent of respondents read 

reviews before booking. Leisure travellers reported reading 

an average of seven reviews prior to booking and business 

travellers reported reading an average of five reviews prior 

to making the leap. 

PRECISION POSTING 

Choosing a social-media platform to invest time and marketing 

resources into can seem an overwhelming task. “There are lots of 

types of social-media marketing and advertising: organic (posting 

and engagement), promotions (sweepstakes/contests) and social 

ads. To achieve success, the hotelier has to find the sweet spot, 

the best social channel and the best tactic to get the target market 

to the website,” explains Brent Purves, CEO of Stir, a social media 

marketing and advertising agency in Vancouver. 

Twitter has become a fantastic outlet for breaking news and handling 

customer-service praises and issues alike. Snapchat “is great 

for à la minute, behind-the-scenes stuff,” says Jessica Rodrigues, 

PR manager at Drake Hotel Properties. “But we still love Facebook. 

It’s a great way for people to get in contact with us.” It’s also a great 

avenue to share company news and cross-promote events happening 

in and around the city. 

Purves says travel and tourism businesses are also finding success 

on Instagram as it continues to grow in popularity. “Instagram 

is a visual story and photo-based platform and what’s more synonymous 

with travel than great stories and great photos?” 

With all these eyes on customer reviews, hoteliers 

must manage reviews, feedback and complaints made on 

any social-media channel, good or bad. “Managing bad 

reviews is a bit of an art, but there are proven successful 

techniques for responding to them that can actually turn 

the experience into a positive one,” says Purves. 

Taking the conversation offline is the number-1 strategy. 

“Do it right away. Get back to them and give them an 

email address that’s offline,” recommends Rodrigues. At 

The Four Season Hotel Toronto, an immediate reply is 

key to maintaining the hotel’s top ranking on review sites. 

“Many of our guests are baby boomers and this generation 

is greatly influenced by their peers and review sites rather 

than lifestyle imagery found on social media. Therefore, it 

is important for us to respond to reviewers,” adds Marconi. 

THE SOCIAL-MEDIA TOOLBOX 

Social-media managers are focused on staying on top of the 

latest tools to optimize the experience within already-existing 

channels. “It’s [about] keeping abreast of tools and developments 

in ones we are already using and making sure we 

aren’t missing anything fun,” says Rodrigues. For example, 

The Drake’s social-media team uses Flipagram (a slideshow 

app), Boomerang (a GIF-like video service), Hyperlapse, (a 

time-lapse video app) and Snapfeed to edit Snapchat. 

“[Last year] seemed to be the year of Snapchat. And 

though we haven’t had any travel or tourism clients leverage 

Snapchat for brand-building in social, we expect it will 

continue to grow in popularity — along with Facebook 

Live and Instagram Stories — so it’ll be one to watch in 

2017,” advises Purves. 

Video is predicted to play a bigger role in generating 

engagement. “For me, 2017 is the year of video content,” 

says Marconi. “Video allows for a much greater sensory 

experience — we can truly show off the emotional escape 

that you have when staying at our hotel, whether it’s your 

wedding day or diving into our relaxation pool.” u 

hoteliermagazine.com

DECOR & DESIGN 

FIRST 

IMPRESSIONS 

In today’s travel landscape, hotel lobbies are an increasingly 

important part of the experience 

BY DANIELLE SCHALK 

LOVE AT FIRST SIGHT 

The new lobby is designed to make guests fall in 

love with their hotel 



MODERN FLAIR Innovative furniture groupings 

are the hallmarks of the modern hotel lobby 

In the last decade, the hotel lobby 

has transformed to become a 

centrepiece of the guest experience. 

“It was space that was 

underutilized in the past,” notes 

Dimitri Antonopoulos, VP of Restaurants 

and Development at Antonopoulos 

Group, whose portfolio of restaurants 

and boutique hotels in Old 

Montreal includes the recently opened 

Hotel William Gray. “You would put 

in a lounge, but [guests] didn’t really 

spend that much time there — it was 

more like a waiting area.” 

Current trends have seen hotels 

taking greater advantage of this real 

estate, creating spaces that are more 

inviting and guest focused. Often 

living-room inspired, multi-functionality 

has also become a key focus of these 

spaces — a shift Antonopoulos attributes 

to the effects of global influence 

and the boutique-hotel movement. 

At Hotel William Gray, the lobby/ 

living room is designed to feel like part 

of somebody’s home, complete with a 

home-bar-inspired craft-cocktail bar. 

The overall design is a combination 

of mid-century and contemporary 

influences, complementing the building’s 

architecture, which combines 

two historic buildings with a new glass 

tower. 

“We [also] incorporated a café and a 

retail store into the lobby of the hotel,” 

notes Antonopoulos, a move he says 

brings local street life directly into 

the hotel. The property also delivers a 

taste of Montreal culture to its guests 

through a curated library featuring 

books on the city, as well as a vinyl 

listening station and a collection of 

albums from local artists. 

“It’s important that the lobby and 

the bar are places that don’t feel closed 

off from the rest of the city and don’t 

feel like they’re just for hotel guests or 

just to do your check-in and check-out 

or wait for your cab,” says Antonopoulos. 

“It’s an extension of the [guestroom] 

and of the city, so it’s important 

that lobbies and bars are the kind of 

place that you want to go out to or 

spend time in.” 

This sentiment is shared by Louise 

Dupont, partner at Montreal-based 

LemayMichaud Design and Architecture, 

who likens the ideal lobby 

atmosphere to that of a café, such 

as Starbucks, “where you can spend 

half a day working while sipping your 

one coffee and nobody would bother 

you. I would say that hotel lobbies are 

[moving] more towards taking advantage 

of this big space.” 

Dupont’s firm is responsible for 

designing Groupe Germain’s designforward 

Alt Hotel concept, including 

the brand’s most recent addition — Alt 

Hotel Ottawa. For this hotel, Dupont 

and her team used wood, warm colours 

and furniture with a residential feel 

to create a homey atmosphere. The 

approximately 50-seat space is also 

broken up into various zones and 

features a bar/cafe, as well as Wi-Fi 

and plenty of outlets, creating “many 

opportunities to stay in the lobby and 

enjoy the space.” 

Since launching in 2007, the Alt 

brand has put a focus on creating 

lobby spaces that function as an 

extension of the guestroom. “The 

idea when we designed the original 

[location] was to create exciting 

spaces, [while] building smaller rooms 

and giving more to the common 

areas,” Dupont explains. 

Even at luxury properties, hoteliers 

are seeing decreased interest in some of 

the more formal aspects of the upscalehotel 

experience. Philipp Posch, GM 

of the new Trump International Hotel 

& Tower Vancouver is seeing the 

impact that today’s traveller is having 

on hotel-lobby design. “The younger 

generation, the millennials…are 

looking for big open public spaces with 

great Wi-Fi connection — places to 

network and socialize,” he says. 

When designing the Trump Vancouver, 

a lot of thought was put into the 

functionality of its lobby. In fact, 

because of bylaws preventing dropoffs 

at the hotel’s main entrance on 

West Georgia St., the hotel essentially 

has two lobbies — the upper lobby/ 

Champagne Lounge at the West 


Georgia entrance and the lower lobby 

and check-in area at the rear entrance. 

The spaces incorporate collections of 

intimate seating, allowing guests to have 

their own space within the larger social 

space. “It’s a great place to go on a date; 

it’s a great place to come for a business 

meeting; and there are areas where you 

can just come, hang out and socialize or 

people watch,” explains Posch. 

The desire for functional spaces has 

not overshadowed the glamour of the 

luxury hotel experience, however. The 

lobby features several luxurious design 

elements including Blue Volga (a black 

and blue granite) floors, eucalyptuswood 

accents, tiered ceilings, large 

artwork (including work by Vancouverbased 

artist Miriam Aroesta) and a 

$2-million staircase, which spans the 

lower lobby to the third floor. 

“What we tried to do is have 

something that’s trendy, classy and 

sophisticated, with a kind of international 

flare,” says Posch. “We are the 

first luxury hotel that’s opened [in 

Vancouver] in six years, so we really 

wanted to bring a certain international 

LAP OF LUXURY The need for functional spaces has not overshadowed glamourous decor choices 

vibe to the city.” 

SCALING BACK 

The team at Hager Design International 

Inc. in Vancouver is seeing the 

needs of individual travellers, as well 

as those of the younger cohort, having 

a significant impact on the design 

of these spaces. The result: compact 

tables and flexible seating areas are 

gaining in popularity. “Five years ago, 

nobody would have asked me to do a 

20-in. table, but now we’re down to 

tiny tables — and as many of them 

as we can get in — in long stretches 

or scattered throughout the space,” 

explains Doris Hager, principle, Hager 

Design International Inc. “The living 

room has been done now for 15 years, 

but it is getting broken up into smaller 

pieces — it’s cohesive and kind of 

grand, but more flexible.” 

This style of design lies in stark 

contrast to grand and imposing lobbies 



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of the not-so-distant past, though it is 

not a one-size-fits-all solution. Hager 

and her team recently completed the 

extensive renovation of The Hotel 

Saskatchewan ahead of the property’s 

rebranding as an Autograph Collection 

hotel last year. The hotel’s updated 

design retains a fairly traditional 

lobby, however, current trends still 

impacted the project. The lobby at 

The Hotel Saskatchewan now boasts 

a fresh colour palette, marbled flooring 

and rich, textural carpet featuring 

modern damask prints. The space also 

features mirrored elements and classically 

inspired furniture with modern 

finishes. 

“We wanted to bring it into this 

century and not only appeal to the 

current customers, who are in their 

50s to 80s; we wanted to start bringing 

in more of the mid-level executives — 

the 30 to 40 year olds — if possible,” 

says Hager. “We needed to modernize 

it, so we tried to create more of a 

transitional hotel, but still pay homage 

to the beautiful, historic features in 

the hotel, like the gilded mouldings 

and some of the detailing in the building 

itself.” 

“With the lobby obviously being a 

place of arrival, we still really wanted 

to have a glamourous sense of space,” 

adds Hager Design senior designer 

Janine Anderson; noting that while 

the updated lobby remains quite traditional, 

the attached Circa 27 Lounge 

offers more of the features that appeal 

to today’s travellers. “We designed 

[the lounge] with a lot more tables — 

loose tables, tables that can be ganged 

together, more high-tops so singles 

could be on their laptops — and more 

outlet locations as well.” 

Overall, the lobby is a space which 

must convey the flavour of the 

hotel and make an impression on 

visitors. It’s not only the travellers’ 

first impression when arriving at the 

hotel, but their first impression when 

shopping for a hotel. “People are 

shopping for hotels like they shop for 

clothing or shoes,” explains Dupont. 

“They will go online and look at 

comments on TripAdvisor and photos 

on social media.” 

“For boutique and destination 

hotels, the lobbies and bars are key 

factors that people are choosing a 

hotel for,” agrees Antonopoulos. 

“They want to spend time in the 

hotel; they’re not going to the hotel 

just to [sleep] there — it’s part of their 

experience in the city.” u 

74 MARCH/APRIL 2017 HOTELIER hoteliermagazine.com 

Hotelier_4.625x4.625_v1.1.indd 1 

08/01/2015 3:08:42 PM

TECHNOLOGY 

VIRTUALLY 

EVERYWHERE 

Virtual-reality technology is 

flourishing in the hotel industry 

BY ERIC ALISTER 

ISTOCK.COM, BEE32 

At the 2017 Consumer 

Electronics Show (CES) 

— held in Las Vegas in 

January — virtual-reality 

(VR) technology was ubiquitous, with 

hundreds of booths demonstrating a 

slew of VR experiences debuting this 

year. Attendees reportedly showed 

strong enthusiasm towards the new 

technology. In fact, according to 

the U.S.-based Consumer Technology 

Association, 77 per cent of U.S. 

consumers are interested in purchasing 

VR equipment now. What for decades 

was considered a premature technology 

destined for an unknown future is 

rapidly becoming a reality. 

The term ‘virtual reality’ has been 

popping up in tech-related conversations 

for the past couple of years, 

as companies such as Sony, HTC, 

Samsung and Facebook propel the 

technology to the cutting edge. But 

what is VR, for the many who’ve yet to 

pilot the new technology? 

Virtual reality is a computer technology 

that combines specific hardware and 

software to generate realistic images, 

sounds and sensations in order to 

immerse the user in a simulated threedimensional 

environment. Using a 

headset that projects an image through 

goggles, a user is able to move his or her 



IN-ROOM ENTERTAINMENT 

With 2017 declared the year for virtual and 

augmented-reality technologies, Tourism. 

com has announced the first-ever VR newsletter 

geared towards the hospitality industry. 

“I could see that VR was going to be huge in 

the travel space, with a dramatic impact on 

how travel is sold and distributed, but there 

was so much information out there that it 

was hard for the industry, always speeding 

along, to know what the potential was and 

who was doing what,” says Maria Polk, CEO 

of San Francisco-based Tours.com. “That’s 

why we started VR Tourism News — the only 

VR newsletter curated specifically for the 

industry.” VR Tourism will focus on specific 

companies utilizing VR and AR in the hotel 

landscape and detail what industry leaders 

are saying about the current state and 

the future of both technologies. “You can 

see how effective AR could be for travel 

promotion — just look at the viral impact of 

Pokémon Go, an AR worldwide phenomenon,” 

says Deborah Reinow, Tourism.com’s 

executive editor. “It’s on the minds of tourism 

marketers.” 

head and see the projected image from 

a full 360-degrees. Built-in headphones 

provide accompanying audio and traditional 

joysticks let users virtually interact 

with and manipulate the images 

they see. Some joysticks also provide 

vibrations and other haptic feedback as 

users interact with the virtual objects 

in a VR simulation. 

Virtual experiences can be utilized 

in video games and other forms 

of interactive entertainment such 

as movies, but also as a marketing 

medium. Major motion picture 

studios — including Sony, Disney and 

Paramount Pictures — are already 

using VR for marketing campaigns. 

Paramount Pictures, for example, 

partnered with production company 

Framestone in Oct. 2014 to create a 

VR experience using the Oculus Rift 

headset — produced by a division of 

Facebook. The experience was a tie-in 

for the film Interstellar and was available 

at select AMC Theatres. 

Today, as VR products make their 

way into a variety of markets, the hotel 

industry is embracing the new technology. 

In the past year, Marriott Hotels 

and Resorts, Best Western Hotels & 

Resorts, Holiday Inn Express, Carlson 

Rezidor Hotel Group, Shangri-La 

Hotels and Resorts and Airbnb have 

all incorporated VR into the guest 

experience in some way. 

Marriott Hotels & Resorts launched 

a VR-based guest service in 2015, 

dubbed VRoom Service, which 

allows guests to order virtual-reality 

experiences to their rooms. VRoom 

Service — created in collaboration 

with Samsung — offers guests 

a Samsung Gear VR headset and 

accompanying headphones delivered 

to their room. The hotel chain has 

also released VR Postcards — a series 

of immersive travel stories that can be 

experienced in 360-degree 3D via a 

virtual-reality headset. VR Postcards 

are available to guests partaking in 

VRoom Service, as well as to the 

general public via Samsung Milk 

VR premium video service. “Travel 

expands our minds and helps push our 

imagination,” says Matthew Carroll, 

VP of Global Brand Management, 

Marriott Hotels & Resorts. “Our guests 

want to be in inventive spaces that 

help foster their creativity and thinking. 

VRoom combines storytelling with 

technology, two things that are important 

to next-generation travellers.” 

Last May, Best Western launched 

its VR experiences at all 2,200 of its 

North American properties as part of 

the company’s brand refresh. For the 

past three years, Best Western has 

been working with Google to create 

360-degree photos of its properties 

using Google’s Street View technology. 

Its new VR experience is an effort 

to take its existing offerings one step 

further and create a truly immersive 

experience, explains Dorothy Dowling, 

SVP and chief Marketing officer at 

Best Western. “This is going to allow 

customers to have an experience 

before they get to wherever they’re 

going and really qualify and quantify 

that experience in terms of what 

they want to do when they get there.” 

Best Western’s VR technology takes 

the company’s accumulation of 1.7 

million Google photos and adds music, 

customized narration and 360-degree 

videos to create a virtual reality that, 

when viewed through a VR headset, 

will place users in a simulated Best 

Western hotel. “To me, as a consumer, 

I think it’s quite an amazing experience,” 

Dowling adds. “The first time 

I was [using VR], I was looking at the 

nap of the carpet and it was a really 

shocking realization to me that I was 

looking at the nap of the carpet like 

I was in the room — that I could 

actually see that degree of texture and 

get that sense of size and scale. I think, 

for consumers, that’s really going to 

redefine the game.” Best Western’s VR 

experiences are available through the 

company’s branded channels as well as 

on Facebook and Google. 


Hotel virtual experiences are spreading 

through the hospitality industry 

like wildfire as each ensuing brand finds 

its own way to incorporate the technology 

into its guest offerings. Carlson 

Rezidor Hotel Group debuted its VR 

BluPrint in April 2016. The tool allows 

investors and developers to get a better 

understanding of the design process 

that’s involved in the company’s Radisson 

Blu hotel brand. In that same 

month, Airbnb — in partnership with 

California-based Matterport — introduced 

a VR tool that allows hosts to 

post 360-degree videos of their listings. 

The feature first became available to 

members of Airbnb’s Sonoma Select 

pilot program. A month later, Holiday 

Inn Express released a VR video 

starring the brand’s creative director 

Rob Riggle, promoting the hotel’s 

“power shower” experience. 

There’s no denying that VR is 

making a big mark on the hospitality 

industry, but where is the technology 

headed? Virtual reality as a whole is 

still very much in its infancy. As a 

young and fledgling technology, the 

full extent of its utility has yet to be 

seen. In many ways, VR is comparable 

to what smartphones were when the 

iPhone was first gaining traction in 

the mobile-phone market; standalone 

headsets are still too expensive for 

mainstream use — with Facebook’s 

Oculus Rift priced at $800 and HTC’s 

Vive at $1,229 — so they remain novelty 

products at demonstration booths or 

as part of a paid hotel experience. 

In the not-so-distant future, however, 

we can expect to see people carrying 

around personal VR gear much the 

same way everyone now has a smartphone. 

“Head-mounted 

displays are about 

to really hit the 

mainstream,” says 

Adrian Slobin, 

Global Initiative 

lead at Bostonbased 

tech marketing 

and consultancy 

firm SapientNitro. “They’re going to 

get cheaper and be given away with 

cell-phone contracts. Pretty soon it 

will just be one more piece of gear in 

your life. Where consumers are, brands 

are going to go.” 

In such a landscape, the hospitality 

industry will need to adopt 

virtual reality as yet another medium 

through which to communicate with 

potential guests. Those hoteliers who 

can create meaningful and original 

content for consumer VR owners, 

will be the brands that will stand out 

from the rest. u 

Samsung 

Gear VR 

STAY 

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HOUSEKEEPING 

FORUM 

APRIL 25, 2017 

One King West Hotel 

& Suites, Toronto 

PRESENTED BY 

GOLD SILVER BRONZE 

THIS HOUSEKEEPING FORUM IS DESIGNED FOR HOUSEKEEPING, INDUSTRY 

AND COMMERCIAL CLEANING PROFESSIONALS TO EXCHANGE IDEAS, NETWORK AND 

EXAMINE CURRENT TRENDS IN THE SECTOR 

EXHIBITORS 

Coinamatic, George Courey, Guest Supply Canada, 

Protect-A-Bed, Sealed Air Diversey, Veritiv 

To order tickets and to nominate candidates for three awards visit 

www.hoteliermagazine.com/housekeeping-forum 

For Inquiries to Sponsor and Exhibit: Cheryll San Juan 

P: 416-447-0888 ext. 240 E: csanjuan@kostuchmedia.com

MADE IN 

this month’s Winner 

@langdonhallchef 

Honouring Canada’s 

history at the Vimy Ridge 

Memorial 

@langdonhallchef 

Autumn barbecue with special 

guest 

It’s Canada’s birthday, and to celebrate we’ve launched the Made in Canada photo contest. 

Hotelier readers are invited to tap into their creative side by entering photos that reflect a 

typically Canadian theme focusing on quintessential Canadian hotels and landmarks. In 

February, a judging panel comprised of the Hotelier editorial and design team, photographers, 

and contest sponsors chose our first six Instagram photo winners. We’re proud to showcase this 

month’s finalists and top-winning entry for the month, who wins a Brunch for two at Toronto’s 

King Edward Hotel. At the 2017 Pinnacle Awards, held at the Fairmont Royal York Hotel, 

December 1, we will be presenting 12 Grand-prize Winners with a collection of “Experience 

Canada” prizes. Visit hoteliermagazine.com/madeincanada for the complete prize list. 

THIS MONTH’S CONTEST FINALISTS 

Photos Courtesy of John Espley, Hotel Zed 

OUR SPONSORS 

PLATINUM GOLD 

GOLD SILVER SILVER 

® 



HOTELIER 

STRAIGHT 

FROM THE HEART 

Hani Roustom succeeds at Toronto’s 

Hazelton Hotel by aiming high and being 

authentic 

BY ROSANNA CAIRA 

Hani Rouston has a natural affinity for 

the hotel business. The 43-year-old 

general manager of Toronto’s luxe 

Hazelton Hotel says hospitality has always 

been a way of life for him. “It’s something 

ingrained in our culture,” he says referring to 

his Lebanese roots. 

Not surprisingly, success follows him. 

As a Hotel and Restaurant Management 

student in Cyprus, he won the Student 

of the Year award from the Cyprus Hotel 

Association, graduating with Honors Cum 

Laude. Later, in 1998, he graduated with a BA in 

Hospitality Management from Bournemouth University 

in the U. K., finishing first 

QUICK QUIPS: in his class. And, in 2006, 

the affable Roustom earned a 

Service Style: “Authentic, 

Masters degree from the prestigious 

Hotel School at Cornell 

involved and hands-on…an 

enabler of great talent, ideas 

and vision.” 

University, where he was awarded 

the Rama Scholarship for 

Hobbies: Reading, spending 

time with family and exercising. the American Dream. 

“I absolutely love to scuba dive Roustom started his hospitality 

career inauspiciously as 

when I can.” 

Upcoming big projects: a dishwasher while in college. 

Partnering on the relaunch of “I got to experience being in 

Toronto Fashion Week. 

the kitchen where all the 

action was…drinking in all 

the behind-the-scenes details that go into creating 

a signature dish.” The job taught him to appreciate 

that “every single member of the team contributes to 

the bigger picture,” and that, big or small, each task 

directly impacts on the overall guest experience. 

These days, the charming and ebullient father 

of three young boys oversees the 77-room boutique 

property, nestled in Toronto’s trendy Yorkville neighbourhood 

within walking distance to luxury brand 

flagship stores such as Louis Vuitton, Tiffany’s and 

Christian Louboutin. The hotel’s winning design — 

created by renowned Yabu Pushelberg — and popular 

restaurant One, helmed by celebrity chef Mark 

McEwan, featuring the “hottest patio in town,” attract 

well-heeled guests from around the world. It’s also the 

only low-rise property in the city with balconies. 

A year into his job, Roustom believes it’s his team of 

220 associates (including the restaurant) that sets the 

hotel apart. “I’ve rarely worked with a group of individuals 

who are so talented, focused and unwavering in 

their commitment to excellence,” he says. 

Determined to lead by inspiration, Roustom 

motivates and challenges them to “bring the best out 

in each of them.” 

Like many hoteliers, his biggest challenge is recruiting, 

retaining and mentoring talent. But, he adds, 

keeping track of the ever-changing technology to 

enhance the guest experience, keeping up with the 

evolving needs and demands of guests and preparing 

for the future (millennials’ needs and wants during 

luxury hotel stays) are also important considerations. 

Through it all, Roustom is reminded of a quote by 

E.M. Statler engraved in the lobby of the Cornell 

Hotel School: “Life is service — the one who 

progresses is the one who gives his fellow men a little 

more — a little better service.” u 


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TRANSFORMING HOSPITALITY BY BUILDING 

LASTING CONNECTIONS 

Copyright ©2017 Agilysys NV, LLC.

® 

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