March/April 2021

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HELPING HANDS 

Suppliers are pivoting to 

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THE 2021 

Buyer’s 

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hoteliermagazine.com

EDITORIAL 

II | MARCH/APRIL 2021 


CONTENTS 

VOLUME 33, NO. 2 | MARCH/APRIL 2021 

50 

53 

56 

FEATURES 

DEPARTMENTS 

10 DAY OF RECKONING 

Hotel-labour challenges have 

taken on new meaning 

13 HELPING HANDS 

Suppliers are pivoting to help their 

customers cope with COVID-19 

17 THE 2021 BUYER’S GUIDE 

17 CATEGORIES 

25 DIRECTORY 

42 ASSOCIATIONS 

43 INSTITUTIONS 

47 CLEANING UP COVID-19 

It takes more than a good 

scrubbing to vanquish the virus 

51 ROOM FOR GROWTH 

The pandemic has hoteliers 

re-examining room-service 

offerings 

53 UPPING THE ANTE 

Technology is helping hotel 

housekeeping departments 

up their cleaning game 

2 EDITOR’S PAGE 

5 CHECKING IN 

9 HOUSEKEEPING 

56 HOTELIER 

Chris Perna, Hilton 

Vancouver Metrotown 

10 

hoteliermagazine.com MARCH/APRIL 2021 | 1

EDITORIAL 

FORWARD 

THINKING 

Usually by this time of the year, the hotel industry 

would be busy preparing for the spring season. 

Instead, hoteliers are spending their days (and 

nights) pondering when the pandemic will run its 

course and when business will resume. 

The good news is that pent-up demand for travel means 

consumers will probably be travelling sooner rather than later. 

A new survey conducted in the U.S. by Morning Consult and 

commissioned by the American Hotel & Lodging Association 

(AHLA) shows consumers are optimistic about travelling again 

in 2021, with 56 per cent reporting they’re likely to travel for 

vacation this year. But it’s important to recognize those numbers 

represent a significant decline from pre-pandemic levels, when 

approximately 70 per cent of Americans took a vacation in any 

given year, according to OmniTrak (TNS) data. And, it’s also 

important to note that Americans have dealt with fewer restrictions 

during the pandemic than Canadians. 

Still, since the onset of the pandemic, just 21 per cent of 

survey respondents reported travelling for vacation or leisure, 

and only 28 per cent reported staying in hotel. Prior to the 

pandemic, 58 per cent of survey respondents said they stayed in 

a hotel at least one night per year for leisure, and 21 per cent 

stayed at least one night per year for work. 

The survey also found that while consumers remain optimistic 

about travel, consumer confidence about staying in hotels is 

directly tied to widespread distribution of the vaccine: 11 per 

cent say they will feel comfortable staying in a hotel when 

vaccines are available to the general public; 20 per cent when a majority of Americans 

have been vaccinated; and 17 per cent when they are personally vaccinated. 

As many have postulated, the AHLA survey states the recovery of the travel industry 

is anticipated to take place in three phases: leisure travel; small and medium events; and 

group and business travel. While recovery will begin in 2021, some pundits believe full 

recovery won’t occur until 2024. 

In the meantime, the pandemic is fuelling new trends, including the blurring of lines 

between business and leisure travel. During this unprecedented time, several hotels and 

resorts have responded by offering guests the opportunity to work at hotels and providing 

the necessary tools to work remotely and efficiently, including high speed Wi-Fi, dedicated 

workspaces and printer access. The pandemic has also fuelled more interest in lowdensity 

resorts, with the allure of wide, open spaces, and their focus on privacy. And, of 

course, the biggest trend of all continues to be contactless 

technology, which will spur hoteliers to continue providing 

hospitality through fewer touchpoints. 

2 | MARCH/APRIL 2021 

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ADVISORY BOARD 

Andrew Weir, Tourism Toronto; Anne Larcade, Sequel Hotels & Resorts; 

Anthony Cohen, Cresent Hotels — Global Edge Investments; Bonnie 

Strome, Hyatt Hotels; Christiane Germain, ; Germain Hotels; 

David McMillan, Axis Hospitality International; Don Cleary, Marriott Hotels; 

Geoffrey Allan, Project Capital Management Hotels; 

Hani Roustom, Friday Harbour; Heather McCrory, Accor; 

Reetu Gupta, Easton's Hotels; Ryan Murray, The Pillar + Post Hotel; 

Stephen Renard, Renard International Hospitality & Search Consultants 

Hilton celebrates 100 

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GREAT 

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MEETINGS 

MATTER 

The industry rallies 

FORM MEETS 

behind business- 

FUNCTION 

meetings sector 

A look at 21st century 

kitchen design 

STEMMING 

THE FLOW 

CHAMPIONING 

Hotel operators are 

taking a stand against 

CHANGE 

human trafficking 

Coverage of the annual 

WITH Summit 

THE TOP 30 

INSPIRED 

UNDER 30 

TASTES 

Meet a few of the 

industry’s rising stars 

Hoteliers seek new 

strategies to raise 

F&B revenue 

Special 

30TH ANNIVERSARY ISSUE 

C E L E B R AT I N G 





THE 

GREEN 

REPORT 

Leading 

Ladies 

Highlighting four women 

who are breaking the 

gender mould 

C E L E B R AT I N G 

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CHECKING IN 

THE LATEST INDUSTRY NEWS FOR HOTEL EXECUTIVES FROM CANADA AND AROUND THE WORLD 

LOSS OF 

A LEADER 

Industry mourns the passing of 

Arne M. Sorenson 

Arne Sorenson 

was considered 

a diversity 

champion and 

ally, not just at 

Marriott International 

and the 

travel industry, 

but across 

many industries 

as demonstrated 

by the 

thousands 

of tributes 

dedicated to 

him on social 

media from 

other CEOs/ 

leaders, staff 

members and 

customers. 

On February 15, Arne M. Sorenson, president 

and CEO of Marriott International, sadly 

passed away. In May 2019, the company 

announced Sorenson had been diagnosed 

with pancreatic cancer and then earlier this 

year, on February 2, it shared the news he would temporarily 

reduce his schedule to facilitate more demanding 

treatment. 

Sorenson became the third CEO in Marriott’s history 

in 2012 and the fi rst without the Marriott surname. 

A visionary leader, he put the company on a strong 

growth trajectory that included the $13-billion acquisition 

of Starwood Hotels & Resorts. During his tenure 

as CEO, Sorenson was tireless in driving the company’s progress, creating opportunities for 

associates, growth for owners and franchisees and results for the company’s shareholders. 

Known for his leadership on diffi cult national and global issues, Sorenson steered Marriott to 

make signifi cant progress on diversity, equity and inclusion, environmental sustainability and 

human-traffi cking awareness. 

“Arne was an exceptional executive, but more than that, he was an exceptional human 

being,” says J.W. Marriott, Jr., executive chairman and Chairman of the Board. “Arne loved 

every aspect of this business and relished time spent touring our hotels and meeting associates 

around the world. He had an uncanny ability to anticipate where the hospitality industry was 

headed and position Marriott for growth. But the roles he relished the most were as husband, 

father, brother and friend. On behalf of the board and Marriott’s hundreds of thousands of associates 

around the world, we extend our heartfelt condolences to Arne’s wife and four children.We 

share your heartbreak and we will miss Arne deeply.” 

On February 23, 2021, Marriott International’s Board of Directors announced 

that Anthony “Tony” Capuano has been appointed Chief Executive Officer 

and has joined the company’s Board of Directors, effective immediately. The 

Board of Directors also announced that Stephanie Linnartz has been appointed 

president, effective immediately. 


THE NEW ROCK 

Hard Rock Hotels is planning a new property for London, Ont. through 

a partnership with Dora Hotel Company and The Cribbage Group. The 

project will transform the site of the former Kellogg’s Canada Factory into 

Hard Rock Hotel London, Ont., offering a unique location that brings 

the brand’s music and entertainment offerings to the region. The planned 

353-room hotel will be completed in two phases, with an initial 163-room 

opening planned for late 2022 and final site completion in 2025. The 

design will embrace historical aspects of the site, featuring “luxury industrial 

elements” that preserve the original atmosphere. 


GRAND 

RE-BRAND 

Pacifi c Reach Properties has re-branded the former Westin Grand 

Hotel to Hilton Vancouver Downtown, becoming the fi rst Hilton 

Hotels & Resorts property in downtown Vancouver. “Since opening 

in 1999, the hotel has garnered many accolades and with over 20 

years of operational excellence, our dedicated staff will continue 

to provide outstanding service and hospitality,” says Pradeep Puri, 

general manager, Hilton Vancouver Downtown. The 206-room 

property is home to the Hendricks Resto-Lounge and offers more 

than 4,000 sq. ft. of flexible meeting space, a 24-hour fi tness facility 

and year-round heated outdoor pool. 

Newfoundland and Labrador Premier Andrew Furey has established 

the Premier’s Advisory Council on Tourism, which will focus on providing 

advice to the provincial government on short-term measures to assist 

with the sustainability, re-opening and recovery of the province’s 

tourism sector. “The establishment of this council is essential as we 

move forward to re-build the industry from the devastating impacts 

of COVID-19,” says Furey. “The voices of our tourism operators have 

been heard and it is my hope that the dedicated work and recommendations 

of this council will serve to create a successful path to 

recovery for tourism in Newfoundland and Labrador.” 

FRESH 

DEBUT 

InnVest Hotels 

re-opened the Hilton 

Quebec on January 

1, following the 

completion of a 

one-year, $70-million 

renovation, which 

transformed the 

hotel’s interior and 

exterior. As part of 

the transformation, 

the reception, dining 

and meeting areas, 

as well as the hotel’s 

ballroom, have 

been completely 

re-designed. 

Executive chef 

Simon Renaud has 

created innovative 

food-and-beverage 

offerings made from 

locally sourced 

ingredients, which 

will debut in the 

hotel’s new lobby 

restaurant. 

MOBILE 

REFRESH 

Marriott International has released 

a re-designed version of its Marriott 

Bonvoy mobile app, which boasts 

enhanced customization, new 

booking options and tailored ways to 

earn and redeem points. The updated 

app is designed to make it easier 

for guests to choose a contactless 

option for check-in and check-out, 

access mobile keys and request 

services and amenities via chat and 

mobile requests. It also features 

new shopping and booking options, 

including Homes & Villas by Marriott 

International home rentals, Work 

Anywhere with Marriott Bonvoy day, 

stay-and-play passes and Marriott 

Bonvoy Tours & Activities. “The 

enhanced Marriott Bonvoy mobile 

app is a must-have travel 

companion. It simplifi es the 

travel-planning process; allows 

for the most frictionless experience 

before and during your stay; and 

gets smarter the more you interact 

with it,” says Leigh Zarelli, SVP 

Digital, Marriott International. 


ISTOCK.COM/CAGKANSAYIN 

STRATEGY 

OF CHOICE 

Choice Hotels Canada has rolled out a 

new multi-tiered approach to sales that 

aims to further strengthen the company 

as it plans for the future. Changes include 

a re-organization of its sales division and 

strategy to place its hotels and brands 

in a progressive position at all levels of 

sales. This re-organization includes the 

appointment of Derrick Britt as director, 

Sales Canada, as well as the promotion of 

Katie Anderson to senior manager, Sales 

Operations, and Peter Sellick moving to 

the newly created position of manager, 

Market Sales. “Our franchisees are the 

heart of our business and this investment 

is critical to their success, particularly after 

the challenges the industry has — and 

continues to face — due to COVID-19,” 

says Julie Chan-McConnell, senior 

director, Commercial Strategy & 

Performance, Choice Hotels Canada. 

NEW ROLE 

Beth Potter 

is the new 

president 

and CEO of 

the Tourism 

Industry 

Association of Canada’s 

(TIAC), effective March 15, 

2021. Potter will be leaving 

the Tourism Industry 

Association of Ontario 

(TIAO) after 11 years as its 

president and CEO to take 

on the new role. 

She is a recognized leader 

with more than 30 years of 

experience in the not-forprofit 

and tourism industries 

and has worked with 

a variety of boards and 

committees, including 

her recent contributions to 

the World Travel & Tourism 

Council’s tourism-recovery 

efforts.

RE-IMAGINED 

Marriott International recently re-launched its Sheraton Hotels & Resorts 

brand — a project originally announced in 2018. Drawing on its roots as a 

community hub, the new approach for Sheraton creates an intuitive and 

holistic experience with places to connect, be productive and feel part 

of something. It features a layered design approach, balancing a sense 

of timelessness with a fresh and modern feel. To date, six properties 

have already completed the re-launch, with more than 40 hotels around 

the world expected to reflect the new brand vision by the end of 2022, 

including Sheraton Gateway Hotel in Toronto International Airport and 

Sheraton Laval Hotel in Quebec. 

BRAND 

ACQUISITION 

RLH Corporation has entered into a definitive 

merger agreement with Sonesta International 

Hotels Corporation under which RLH 

will be acquired by Sonesta in an all-cash 

transaction valued at approximately $90 

million. RLH currently franchises eight 

hotel brands. The transactions is expected 

to close in the first half of 2021. 



HOUSEKEEPING 

THE 

GREAT 

DEBATE 

Housekeeping 

opt-in is now 

becoming a 

part of an 

attributebased 

sales 

model 

BY LARRY & ADAM MOGELONSKY 

Before the pandemic, one 

of the biggest debates 

within the housekeeping 

department was over 

whether or not to allow 

guests to opt out from this core service. 

The consensus was: it depends. 

For urban hotels catering largely 

to the mid-week corporate guests, it 

made perfect sense to let businesspeople 

exchange room cleaning for a meal 

voucher or other amenity coupon. 

After all, this segment was known for 

rarely ever using the room, so building 

an opt-out program benefited the 

hotel through cost savings and the 

guest through greater consumption 

of other onsite services (or, in some 

cases, bonus loyalty points). At the 

full-service, luxury and resort end of 

the spectrum, however, daily housekeeping 

often acts as a hallmark of the 

brand, with opting out not even open 

for discussion. 

One of the enduring legacies of 

the pandemic will be a shift in how 

customers consider housekeeping and 

what’s deemed safe. Even after we’re 

all vaccinated, limiting contact will 

still be in effect and a sensible way to 

give guests peace of mind is to ensure 

no one else enters their rooms during 

the entirety of their stays (without 

their express permission). While there 

are reasonable limits to this, given the 

opposing security risk of letting a room 

go unchecked beyond a certain threshold, 

the general thrust for contactless 

guest experiences will inevitably mean 

fewer rooms cleaned each day. 

Some guests will want the hotel 

to be completely hands off as they 

navigate all communications through 

a digital, and distanced, interface. 

Others, though, will want the full 

show. Whether out of the desire for 

immaculately clean spaces or only for 

a glimmer of interaction with another 

human, many guests will yearn for the 

opportunity to have housekeeping 

on-demand. 

This brings us to attribute-based 

sales (ABS), which is poised to be a 

key upselling tool in the decade ahead. 

At its core, ABS for hotels inscribes 

the use of every feature — in-room, 

on-property or through a third party — 

to incrementally build revenues on a 

per-guest basis. The encapsulating buzz 

term for this is TRevPAR — or Total 

Revenue Per Available Room. For 

some hotels looking to optimize costs 

in the next normal, housekeeping may 

be yet another service that can be sold 

separately from the room to heighten 

TRevPAR. 

Imagine you’re one half of a couple 

looking for a romantic, seven-night 

vacation to a tropical resort for some 

time late in Q4 2021. You choose to 

book direct, then, within the reservation 

engine, after you’ve selected your room 

and picked out some dining spots, you 

can decide what days during your stay 

you want room attendants to enter for a 

proper cleaning. It could be six times; it 

could be zero. This depends on each individual 

guest’s attitude towards contact 

and any continued fears of COVID-19, 

but many will gladly opt-in if the surcharge 

per cleaning isn’t too egregious. 

In this way, you’re not only opening 

the door to a new revenue vehicle, but 

deepening the personalization of the 

onsite experience by facilitating more 

customization. Of course, the technology 

has to be there to support such an opt-in 

system, as you’ll need a booking engine 

that allows for amenity upsells within 

an appealing user interface, as well as 

a strong PMS to support the new data 

flowing into the guest folio and housekeeping-optimization 

software. 

Thinking broader, these three aspects 

of your tech stack are ones you should 

already be investigating as a response to 

Coronavirus and as a means of boosting 

TRevPAR in other ways, such as 

increasing pre-arrival restaurant or spa 

utilization. With housekeeping opt-in 

as one post-pandemic consideration 

under its banner, ABS may help you 

protect your guest-satisfaction scores 

while allowing you to recover profitability 

— even when maximum occupancy 

cannot be attained due to all the 

prolonged restrictions still in place. ◆ 

Adam and Larry Mogelonsky are 

partners in Hotel Mogel Consulting Limited, 

a Toronto-based consulting practice. 

Larry focuses on asset management, sales 

and operations, while Adam specializes 

in hotel technology and marketing. You 

can reach Larry at larry@hotelmogel.com 

or Adam at adam@hotelmogel.com to 

discuss hotel business challenges. 


TRENDS 

DAY OF 

The industry’s labour challenges have taken on a 

new shape and greater urgency in the last year 

BY DANIELLE SCHALK 

ISTOCK.COM/RUDALL30 

Tourism HR Canada reports that, in January 2021, tourism employed 

1,435,300 workers, almost 30-per-cent fewer than the more than 

two-million workers employed in January 2020. This represents a loss 

of 10,200 full-time and 11,300 part-time jobs. 



There is no question the 

pandemic has impacted 

Canada’s hospitality 

workforce immensely. 

“The pandemic has 

had an overwhelming 

effect on the teams 

at our hotels,” says John Wilson, 

vice-president Hotel Performance, 

New Castle Hotels & Resorts. 

“Due to very low business volumes, 

many associates were laid off or 

furloughed, thus reducing the 

overall staffing at the hotels.” 

As he explains, this drove 

leadership teams to get creative 

and adjust their approach to suit 

business volumes and guest needs. 

“We’ve had to adjust staffing levels 

in all areas and cross train to cover 

multiple areas with less staff while 

still maintaining guest satisfaction,” 

shares Wilson. “We have fewer 

full-time and more part-time staff 

at this point. This gives our general 

managers the ability to quickly 

adjust levels based upon business 

volumes — something they’re all 

used to doing, just never at this 

low level.” 

According to Tourism HR 

Canada, January 2021 marked 

the fi fth-consecutive month of 

tourism-employment decreases, 

with a drop of 135,300 jobs — 

representing an 8.6-per-cent 

decline from the previous 

month and accounting for 

27.6 per cent of Canada’s total 

drop in employment from December 

to January. In the accommodation 

sector, employment decreased by 

18.5 per cent and the number of 

employed individuals fell below 

100,000. 

Overall, the accommodation 

sector has seen the 

greatest loss of employment 

within the tourism industry, down 

42.4 per cent since the start of the 

pandemic. As of January 2021, the 

unemployment rate for the sector 

stood at 29.9 per cent. 

It’s expected to take several 

years for tourism employment to 

recover to pre-pandemic levels. 

Tourism HR Canada had originally 

projected that this would take until 

2025 in some sectors, but, given 

the impact of the second wave of 

the pandemic, Calum MacDonald, 

VP, Labour Market Intelligence, 

indicated these projections were 

likely optimistic during the organization’s 

recent webinar Workforce 

Shortfall - And What It Takes to 

Re-start Canada’s Tourism Workforce. 

The prolonged period of uncertainty 

caused by the pandemic 

has only exacerbated the industry’s 

challenge of attracting and 

retaining skilled workers. “Before 

this pandemic, we were facing 

shortages, both in terms of the 

number of workers and the skills 

needed for this sector — and this 

has been the case for a decade,” says 

Philip Mondor, president & CEO, 

Tourism HR Canada. “Coming out 

of [the pandemic], the shortages are 

projected to be more acute. We’re 

already hearing from businesses 

and employers [that they’re] having 

difficulty finding workers.” 

And, while this may seem 

unusual given that many businesses 

remain shuttered or are operating 

with reduced services, MacDonald 

explains, “Based on the loss of 

employment we have seen, the 

increase in the unemployment 

rate in the fall [was not] as great as 

we would have expected. So, that 

suggests either that those who [lost] 

their jobs this fall are not seeking 

new employment right away or 

they’re finding jobs elsewhere.” 

“We also know that sentiment 

towards our sector has taken a 

hit,” adds MacDonald, pointing to 

Tourism HR Canada’s recent survey 

assessing Canadians’ perceptions of 

working in the tourism industry. The 

survey, prepared by Montreal polling 

and market-research firm Leger, 

found 46 per cent of Canadians are 

willing to recommend a career in 

tourism, which is down 16 percentage 

points from 2017. 

Overall, uncertainty and 

concerns regarding the stability 

of the industry have led people to 

seek employment opportunities 

elsewhere. In fact, when asked 


about the perceived risks 

they associate with working 

in tourism, more than 70 

per cent of respondents 

ranked concerns around 

the economic stability of 

the industry, reduced hours, 

job loss and work closures 

during COVID-19 as high or 

extreme risks. 

Further, half of respondents 

noted they negatively view 

the tourism industry as a 

place of work, with 39 per 

cent indicating their perception 

is more negative than 

before the pandemic. Even 

more concerning, respondents 

who had worked in 

tourism were significantly 

more likely to indicate that 

their view of the industry is 

more negative now (50 per 

cent), as their perceptions 

of personal health and safety 

have been negatively affected. 

This is despite operators’ 

best efforts to ensuring safety 

and comfort. “One of the 

first things we did when the 

pandemic hit was [work] to 

create a safe environment for 

both our associates and our 

guests,” says Wilson — 

a sentiment that has been 

echoed by operators across 

the country over the past 

year — citing PPE, new 

protocols and enhanced 

cleaning procedures. 

“It’s going to be very 

important that we address 

the concerns of individuals 

who have worked in 

the industry, as they act as 

ambassadors and spokespeople 

for our industry,” 

says MacDonald. “If those 

individuals have a negative 

perception of the industry, 

it can lead them to dissuade 

others from pursuing a career, 

or even just a temporary job 

in the sector.” 

With ongoing changes to 

restrictions, safety protocols 

and best practices, ensuring 

all staff members are trained 

Leaders 

Speak 

[Our hotel team 

members] haven’t had 

the ability to work from 

home and have shown 

up every day to serve 

our guests under really 

difficult circumstances. 

Our team members are 

still creating unforgettable 

memories for our 

guests, just adjusted a 

bit to make sure we’re 

doing everything as 

safely as possible. I get 

messages from guests 

every day sharing our 

team members’ incredible 

creativity and it’s such 

an inspiration 

CHRISTOPHER J. NASSETTA 

president & CEO, Hilton 

A large number of [our] 

employees are currently 

on layoff. However, 

they have the option 

to return to the hotel 

within two years. Some 

employees have found 

other jobs, out there in 

the workforce, and we’re 

hoping that we’ll be able 

to call them back sooner 

than later 

KEN HALL 

GM, Fairmont 

Le Château Frontenac 

and up-to-date on new procedures 

has become an ongoing 

effort. As Wilson points out, 

cleaning has been a key area 

where New Castle has been 

focusing its training efforts, as 

it’s of paramount importance 

for both guest and staff safety. 

“Our hotels have always had 

strict cleaning procedures 

but, with COVID-19, we’ve 

reviewed all of our procedures 

and re-trained our staff on 

safe cleaning practices,” he 

explains. “We constantly 

review new brand standards 

and listen to direction given 

by the local health authorities 

…Through the leadership 

of our general managers, the 

teams constantly communicate 

best practices to adjust 

as needed based on any 

opportunities or challenges 

that arise.” 

But, as Mondor stresses, 

the industry’s workforce 

will require new skills 

beyond those necessary 

for weathering the current 

crisis. “Tourism is a different 

game than it was before; 

there are new skills that 

have emerged and different 

demands in terms of what’s 

happening in workplaces,” 

he explains. “This is not 

just about frontline workers, 

a very large portion of the 

upskilling, re-training or new 

skilling is focused largely 

on operation and business 

needs…Indeed frontline 

[workers] do need new skills 

as well, but our data and 

employers have suggested 

that that’s not the bigger 

challenge, many of those are 

fairly tenable to manage.” 

During Tourism HR 

Canada’s workforce webinar, 

Mondor highlighted 

specific skills that will 

be key to re-starting the 

tourism workforce, which 

included those centred on 

business innovation, new 

technology, financial management, 

community engagement, 

business resilience, 

human-capital management, 

environmental/sustainable 

practices and social/cultural 

intelligence. And, while 

many of these areas were of 

interest prior to the pandemic, 

it has only accelerated the 

pace of change and, effectively, 

amplified the need. 

“There is a very different 

work context that we’re 

dealing with [in this new 

reality],” says Mondor. 

“People are requiring 

anchor staff that are highly 

versatile, with skills that 

can be adaptable to a range 

of environments; that can 

have a level of independence 

or autonomy. The 

more casual workers are 

likely going to still serve 

a number of our needs, 

but businesses are tending 

to focus on those anchor 

workers, because of the 

adaptability that’s required.” 

This ties directly into 

the fact that operating and 

staffing models will likely 

see long-term — if not 

permanent — changes 

going forward. 

“It is going to take a long 

time for business to return 

to pre-pandemic levels and 

labour will follow hand in 

hand,” says Wilson, though 

he adds, “I am uncertain 

whether we will ever return 

to the same staffing levels in 

the future. This pandemic 

has hit hard and fast and 

has forced our teams to 

get creative and look for 

innovative ways to run 

their businesses.” 

Wilson is not alone in this 

belief. In fact, during recent 

quarterly earnings calls, most 

major hotel companies have 

touched on adjusting staffing 

and operating models for the 

long-term, embracing some 

of the cost-saving measures 

introduced over the last year. 

“On a positive note,” 

Wilson adds, “this crisis has 

made our teams even stronger, 

more collaborative than 

ever before and [given us] a 

heightened appreciation for 

each other.” ◆ 



ROUNDTABLE 

Supplying 

Support 

Hotel suppliers face a unique set of 

challenges as they pivot to support 

a struggling industry 

INTERVIEW BY AMY BOSTOCK 

Amy Bostock: What was the immediate impact felt by 

your company when COVID-19 first sent the industry 

into a tailspin last March? 

Malcolm Caldwell: There were cancellations and delays 

of orders and an immediate loss of service-and-parts 

business. We had equipment in stock that was ordered 

for delivery last March and April but delayed until 

summer or fall 2020. We have customers that have 

not re-opened or are operating at such a low level that 

they’re postponing installation of new equipment until 

the revenue has recovered. 

Chip McIntyre: At the onset of the pandemic, we worked 

closely with our suppliers to obtain concessions for our 

hospitality customers because their businesses were hit 

hard. We also quickly pivoted to source product and build 

supply chains for completely new categories and managed 

increased volumes in other areas. Avendra’s sourcing team 

worked with suppliers to provide product information 

for available critical supplies and prioritized access to 

critical items to hotels that shifted to functional patientcare 

spaces or those that provided housing for frontline 

workers. We also assisted supplier partners in distributing 

donated products to hotel properties. 

THE 

PANELISTS 

MALCOLM CALDWELL 

vice-president, Sales, 

Harco Co. Ltd. 

CHIP MCINTYRE 

senior vice-president of 

Strategic Sourcing 

and Procurement, 

Avendra Group 

OLIVIER 

REUILLARD-GUERRIER 

country director, Canada, 

P&G Professional 

Olivier Reuillard-Guerrier: The immediate impact felt by 

P&G was [related to] concern for our employees. 


During the 

pandemic, our 

product-supply 

and sourcing 

organization 

has been doing 

amazing work 

to ensure we 

can meet the 

increased needs 

of our current 

customers first, 

and we’ve been 

closely managing 

supply so that 

we maintain a 

consistent flow 

of product while 

maintaining the 

health and safety 

of our own 

operations 

Olivier Reuillard-Guerrier 

country director, Canada, 


We made a dedicated effort and 

commitment to support and protect 

our employees and keep them as safe as 

possible. We maintain that commitment 

today. 

AB: Did you experience any 

interruptions in the supply chain? 

MC: There were supply-chain delays as 

manufacturers dealt with lost days of 

production because teams of workers 

were sent home. There are certain 

parts that are experiencing long 

delays, such as computer boards and 

motors that are imported from around 

the world. 

CM: Avendra has always focused 

on quality assurance and ways to 

help keep the supply chain safe, so 

the logistics of our normal business 

and products was not interrupted. 

As I mentioned previously, we had 

to source product and build supply 

chains for many new categories and 

manage increased volumes in other 

areas, such as masks, thermometers, 

hand sanitizer and electrostatic 

sprayers. This was challenging 

because our customers’ needs were 

evolving and there were obviously 

challenges given the spike in global 

demand and building new supply 

chains — some of which had many 

brokers and re-sellers entering them. 

OG: P&G Professional’s global operations 

were able to identify trends and took 

steps earlier in 2020 to boost production 

and shore up raw-material supply 

on certain critical SKUs. During the 

pandemic, our product- supply and 

sourcing organization has been doing 

amazing work to ensure we can meet 

the increased needs of our current 

customers first and we’ve been closely 

managing supply so that we maintain 

a consistent flow of product while 

maintaining the health and safety 

of our own operations. 

AB: What strategies did you employ 

to combat the challenges presented 

by COVID-19? 

MC: Harco is part of the supply chain 

supporting laundry facilities in key 

essential services such as senior care, 

hospitals, first responders, coin-laundry 

stores, apartment laundry and the 

hotel industry. We have to remain 

open to ship parts, supply our service 

staff and deliver replacement laundry 

equipment. We made signifi cant 

changes to protect our team and 

customers from COVID-19. The 

immediate goal was separation, so 

we moved all employees who could 

work from home to that environment. 

That move includes all outside 

sales staff and several support staff. 

We split our internal support staff 

between a secondary offi ce/warehouse 

site so we would not have a complete 

accounting shutdown if COVID-19 

struck one of the offi ces. We closed 

our showroom and parts counter, 

then enhanced our website and 

social-media presence. We’ve targeted 

key industries struggling to re-start 

their businesses and comply with new 

regulations. [We’re also] marketing 

products we already offer to new 

markets that must now comply with 

COVID-19-prevention protocols. 

CM: During the early stages of the 

pandemic, we increased the frequency 

and cadence of our client communications. 

We developed a variety 

of resources, such as our COVID- 

19 Resource Guide, to help clients 

mitigate the operational impacts of 

the pandemic and provide supplier- 

product information. We also 

conducted several webinars through 

our industry partners, such as the Hotel 

Association of Canada, to help get the 

message out more broadly. Avendra also 

provided very detailed guidelines to 

our suppliers, which covered everything 

from property delivery methods 

and employee-health screenings to 

social-distancing measures and 

vehicle sanitation. 

OG: During this unprecedented time, 

we deliberately took steps to ensure 

we were making a positive impact [on] 

employees, consumers and communities 

who have always been there for us. 

[That includes] protecting the health 

and well-being of P&G [employees]; 

serving consumers around the world 

who count on our brands and the 



enefits they provide; and supporting 

communities, relief agencies and 

people who are on the front lines of 

this global pandemic. 

AB: All indications show guests in a 

post-COVID-19 world still want the 

amenities they’ve come to expect. 

How will these amenities need to 

be adjusted to maintain safety 

standards? 

MC: The sanitation of the linens 

and towels has always been a critical 

health-and-safety issue. Communicating 

the safety protocols that are used and 

are in place will ease the guests mind 

so they can enjoy the room and get 

their rest. Hoteliers should take a hard 

look at the sanitation process of the 

linens and perhaps adopt new systems 

such as ozone injection or a change 

in the transport of linens to protect 

against contamination. 

CM: There is no doubt that COVID- 

19 has caused an enormous sea-change 

in guest behaviours and expectations. In 

fact, some studies show that enhanced 

cleaning and hygiene practices have 

moved to the top of guest priorities. 

Regarding next steps during the 

recovery period, there’s obviously 

a heightened sense of food-safety 

practices and common-area and room 

cleanliness — and properties have had 

to modify their operations to adjust. In 

addition to touchless check-in, keyless 

room entry and touch-free equipment 

for vending machines and beverage 

dispensers, hotels have also started 

to re-imagine guest rooms. As an 

example, hoteliers are now providing 

covers for TV remotes to help reduce 

the spread of germs and are removing 

magazines, pens and notepads and 

replacing them with disinfecting 

wipes and amenity kits with PPE 

items such as masks and hand 

sanitizer for each guest. We believe 

approaches like this will be with 

us for the foreseeable future. 

OG: P&G Professional research shows 

that post COVID-19, more than 50 

per cent of hotel guests expect more 

thorough and frequent cleaning, hotel 

transparency on what the hotel is 

doing to keep guests safe and rooms 

clean; and visible signs of cleaning 

— such as seals/stickers on rooms, 

placards and employee-initiated 

checklists. The P&G Professional 

CLEANPlus experience is a program 

that signals clean from our top brands 

such as Microban 24 Hour, Comet and 

Spic and Span. 

AB: What new product lines have 

you introduced/ramped up in 

response to increased health-andsafety 

requirements? 

MC: Harco has offered ozone systems 

for years to our nursing-home customers. 

Ozone injection into cold water 

provides hospital-level sanitation 

during the wash cycle. This process 

saves energy by cutting hot-water 

use signifi cantly and lowering overall 

water use. The ozone is an environmentally 

safe natural product that 

leaves linen and towels smelling fresh 

and clean without the need for harsh 

chemicals and will also extend the 

life of linen. These save dollars both 

on operating and capital costs. Many 

gas-supply companies offer rebates 

when ozone systems are installed. 

CM: Nearly one year into the pandemic 

and face masks, gloves, hand sanitizer, 

disinfecting and sanitizing wipes 

and sprays, safety signage and clear 

barriers still remain in high demand 

from hoteliers. Now that the supply 

chain has adjusted, items that are 

needed in hotels should be in a good 

supply state for the most part. As an 

example, availability of hand-sanitizer 

dispensers took a while to 

catch up due to worldwide demand, 

but that has now stabilized. Similarly, 

disposable gloves have seen an 

increase in demand as businesses 

start to come back, so we have added 

supply to make sure our customers will 

have ample inventory as occupancy 

increases. We are also seeing increased 

demand for HEPA (High Effi ciency 

Particulate Air) filters. 

OG: While we introduced Microban 

24 Hour in January 2020, demand 

for this product has grown exponentially 

since the start of the pandemic. 

Increased 

occupancy and 

the return of 

meetings may 

happen over 

time, but things 

such as graband-go 

meals and 

increased hygiene 

standards will 

likely remain. 

Suppliers should 

re-build inventory 

as occupancy 

and travel comes 

back, while also 

adopting to these 

new standards 

Chip McIntyre 

senior vice-president of Strategic 

Sourcing and Procurement, 

Avendra Group 


Microban 24 Hour kills 99.9 per cent of 

bacteria in just 60 seconds and provides 

up to 24 hours of protection from 

bacteria growth — even after multiple 

touches. Microban 24 Hour products are 

also included on Health Canada’s list 

of disinfectants with evidence for use 

against SARS-CoV-2, the coronavirus 

that causes COVID-19. 

AB: What are the two products 

that are most in demand from your 

customers? 

MC: We’re being asked to help increase 

the laundry capacity in the same 

laundry-room footprint, so are offering 

larger-capacity washers capable of 

SIMPLE, SAFE 

SOLUTIONS 

According to Malcolm 

Caldwell, vice-president, Sales 

for Mississauga, Ont.-based 

Harco Co. Ltd., embracing 

technology has been key to 

helping hotel clients during the 

COVID-19 pandemic. And it 

doesn’t have to be complicated. 

“We’ve installed credit-card 

acceptance in guest laundry 

rooms at the washer-and-dryer 

level. This saves guests from 

hunting for coins or making 

the request for change at the 

front desk,” says Caldwell. “A 

guest can tap/swipe or insert a 

debit/credit card and pay for a 

load of laundry in a much safer 

way than handling coins.” 

He says the company has also 

conducted Zoom meetings 

and conference calls with 

its customers to discuss 

upcoming projects and 

regularly conducts internal 

Zoom meetings and conference 

calls with staff, vendors and 

customers. 

handling increased volume of laundry. 

We always recommend higher G-Force 

washers so drying time can be reduced. 

The new models of efficient dryers 

will automatically sense the moisture 

content of the load being dried and 

complete the cycle when the load 

is dry. This will extend linen life 

and save utilities. When laundry is 

processed faster and more efficiently, 

higher volumes can be processed in the 

same time and the same footprint. 

CM: PPE will be critical for the next 

several months, as will disposable 

packaging to enable low- and no-touch 

food offerings. We expect to see a fair 

amount of innovation around this 

theme to help meet guest expectations 

around cleanliness and sanitation. 

OG: As you can imagine, products 

with disinfection properties have been 

in high demand. We have products 

that both clean and disinfect at the 

same time — not a two-step process. 

Products such as Comet Disinfecting 

Bathroom Cleaner and Spic and Span 

Disinfecting All-Purpose Spray and 

Glass Cleaner provide a huge benefit 

to our-end-users’ cleaning procedures. 

AB: How do you see the industry 

continuing to change, from a 

supplier standpoint, in the next 

six months? 

MC: I’m worried that business travel 

will take much longer to recover and 

think there will be a real demand for 

travel as the shutdowns [end]. The 

population is sick of being held captive 

and will want to travel and get out 

of town. There is a real opportunity 

to re-build the hospitality business 

with Canadian and foreign travellers. 

The area inside the hotel-laundry 

operation that should be reviewed is 

the preventive maintenance on the 

equipment. If equipment has been left 

idle, don’t expect it to just fire up right 

away without requiring some attention. 

There are rubber seals and tubing 

that may have dried out and should 

be tested to verify proper functions. 

Testing and running full loads should 

be done prior to a full launch to ensure 

the operation is ready to handle the 

increased loads as occupancy returns. 

Remember, the laundry operation for 

your property will not be the only 

one getting started and service and 

parts may be difficult to source. Proper 

strategic planning will avoid a panic 

when the travellers return. 

CM: As the vaccine becomes more 

readily available and hoteliers see 

occupancies increase, we’ll continue 

to work to drive efficiencies into the 

supply chain, causing creative thinking 

on how to save money and get more 

efficient. Suppliers should be getting 

ready for some of the pre-COVID-19 

events to come back (weddings, family 

gatherings) but also adjusting to new 

approaches even as the impact of 

COVID-19 decreases. For instance, 

increased occupancy and the return of 

meetings may happen over time, but 

things such as grab-and-go meals and 

increased hygiene standards will likely 

remain. Suppliers should re-build 

inventory as occupancy and travel 

comes back, while also adapting to 

these new standards. 

AB: What initiatives have you 

introduced to support your clients? 

MC: We always work closely with our 

clients and their lending sources or 

we can introduce them to our finance 

partners who understand our clients’ 

businesses and will handle the details 

directly. We also have worked with our 

long-time customers on some extended 

terms when necessary and have asked 

other long-time customers with strong 

cash flow to not stretch their payments 

to us. It comes down to communication 

and discussing expectations and how 

those payments can be made and not 

playing games with anyone’s cash flow. 

Honest discussions have made for strong 

relationships that I trust will endure long 

after this pandemic is a history lesson. 

CM: Avendra continues to work 

with suppliers and customers to help 

ensure the supply chain is supporting 

their business needs. This includes 

monitoring market conditions and 

product availability and providing 

updates on new category trends and 

sustainable sourcing options. ◆ 




AMENITIES 

Bathrobes 

ADA International Cosmetics 

Canada, Inc. 

Garnier-Thiebaut, Inc. 

Hotel Technologies 

Majestic International 

Marina Textiles Inc. 

Candles 

Mega-Lab Foodservice 

Neo-Image Candlelight Ltd. 

Chocolates & Confectionary Products 

David Roberts Food 

Maximillien & Company 

Nestlé Professional 

Clocks 


Sunbeam Hospitality/Jarden Corp. 

Hardware - Guestrooms 

Legrand 

Netversity Solutions 

Syscan-Id 

Ice Buckets 

Browne Foodservice 

Delta Universal Marketing Ltd. 

Lancaster Colony Commercial 

Products 

In-Room Coffee & Tea 


GP Pro by Georgia-Pacific 

Guest Supply 

Imperial Coffee and Services Inc. 

JustSteph Sales Inc. 

Kienna Coffee Roasters 

Kraft Foodservice 

Mother Parkers Tea & Coffee Inc. 

Muldoon’s Own Hand Roasted Coffee 


Starbucks Coffee Canada 

Van Houtte (GMCR Canada 

Holding Inc.) 

Irons 


Minibars 

Bartech Technology & Design 

Dometic 

LOC International Inc. 

MicroFridge/Danby Products Limited 

Nature Knows Inc. 

Other - Amenities 

Guest Supply 

Jagorb International Ltd. 


Pet on Vacation 

SOCAN 

Tag Umbrella, division of Tag Products 

Soap, Shampoo & Dispensers 


Canada, Inc. 

Dispenser Amenities Inc. 

Ecolab 

Flexo Products Ltd. 

JRS Amenities Ltd. 

RedDot Brands 

SCA Tissue 

SC Johnson Professional 

Sysco Guest Supply Canada Inc. 

True North Hospitality 

Veritiv 

Waste Baskets 


Waste Not Basket 

BATHROOM 

Bathroom Accessories 

American Standard Company 

Vanities International, LLC 

Kohler Canada Co. 

Mr. Grab Bar Inc. 

Bathroom Dispensers 


Canada, Inc. 

Cascades Tissue Group 




SCA Tissue 


Bathroom Fixtures 

ACO Systems 


Andis Company 

Bath Fitter 

BrassCraft 

Delta Faucet/Masco Canada 

Eggrock by Oldcastle Modular 

Firma Bath Furniture 

Great Grabz Design Emporium 

Grohe Canada Inc. 

HD Supply Facilities Maintenance 

Jalco 


Mansfield Plumbing Products LLC 

MGS 

Speakman 

Symmons Industries Inc. 

Tai Pan Lighting 

THG U.S.A. 

Toto U.S.A. Inc. 

Vanities International LLC 

Villeroy & Boch 

Bathtubs & Re-finishing 



Hair/Hand Dryers 

Andis Company 

Dyson Canada Ltd. 

Guest Supply 

Hotelevision Canada Ltd. 


Mirrors 

Bethel International 

Electric Mirror 

Hospitality Needs Inc. 


Kartners Bathroom Accessories 


PI Fine Art 

Seura Inc. 


Plumbing 

ACO Systems 

BrassCraft 

Cifial U.S.A. 


Hansgrohe U.S.A. 

Jalco 



Speakman 

THG U.S.A. 

Zurn Industries Ltd. 

Shower Heads & Fixtures 

Cifial U.S.A. 





Opella LLC 

Speakman 

T&S Brass and Bronze 

Tissues & Paper Products 



Kimberly-Clark Inc. 


Kruger Products L.P. 

RedDot Brands 

SCA Tissue 

Veritiv 

Towels 

4M Trading Company 

Eden Textile 



George Courey Inc. 

Guest Supply 

JostCo Textiles International 



Standard Textile Company Inc. 


Trilium Textiles Inc. 


Vanities 


BEDS & BEDDING 

Bed Frames 

Araam Inc. 

Bum Contract Indoor & Outdoor 

Furniture 

CleanBrands LLC 

Hypnos Canada/Araam Inc. 

King Koil Sleep Products 

Leda Furniture 

Meubles Saint Damase 

Restwell Sleep Products 

Serta Canada 

Simmons Canada Inc. 

Spring Air Hospitality 

Tempur Sealy International, Inc. 

(Canadian Division) 

Beds - Roll-Away/Sofa 


Nationwide Hotel Supply Inc. 


Serta Canada 


Blankets & Comforters 

Daniel Stuart Studio 



Northern Feather Canada 

Stamina Fibre 

Superior Quilting Ltd. 

Cribs 

Foundations Worldwide Inc. 

Duvets 


Eden Textile 




Rocky Mountain Down and Feather 


World Wide Iozza Ltd. 

United Feather & Down 

Linens 


Alsco Linen Canada 

Caber Sure Fit Ltd. 

Canadian Down & Feather 

Company Inc. 



Eden Textile 

Fabric Innovations 



Guest Supply 


Lieberman Tranchemontagne Inc. 



Protect-A-Bed 








Veritiv 

Winsham Fabrik Canada Ltd. 

Mattresses 

Araam Inc. 



Hypnos Canada/Araam Inc. 



Serta Canada 





Therapedic Sleepking Crown Design 

Pillows 


Canadian Down & Feather Company Inc. 



Eden Textile 





Protect-A-Bed 



Stamina Fibre 




ENERGY 

Air Conditioning 

Belimo Aircontrols (CAN) Inc. 

Eco2max Inc. 

Enercare Commercial Services 

Goodman Air Conditioning & Heating 

Gordon R. Williams Corp. 


Islandaire 

Master Group 

Modern Air Filter Corp. (formerly 

Clarified Air Technologies) 

NRG Equipment Inc. 

Redmond/Williams 

Taco Canada 

Air Purification 


Halton Indoor Climate Systems Ltd. 

Humanscale Corp. 

LG Electronics Canada Inc. 

Master Group 



Control Systems 

ASSA ABLOY Group 

Delta Controls Inc. 

Dimplex North America 

Halton Indoor Climate Systems Ltd 

Legrand 


Electricity & Natural Gas Suppliers 

Direct Energy 

Enbridge Gas 

Energyshop.com 



Union Gas Ltd. 

Energy Management 



Eco2max Inc. 

Enercare Commerical Services 

Energex Inc. 


Halton Indoor Climate Systems Ltd 

Intello Technologies Inc. 

Islandaire 

Legrand 

Master Group 


Onity 


Furnaces 

Master Group 



Heating 


Calcana Industries Ltd. 


Eco2max Inc. 


Goodman Air Conditioning & Heating 


Master Group 



Modern Niagara HVAC Services 



Taco Canada 

Lighting Systems 



Legrand 

LightGuard 


N.E.G. Audio Visual Inc. 

Panasonic Canada Inc. 

Philips Day-Brite 


WAC Lighting 

Service & Maintenance 


FirstOnSite Restoration 




Ventilation 


Halton Indoor Climate Systems Ltd. 

Master Group 





Spring Air Systems Inc. 

Taco Canada 

Water Conservation & Treatment 

Danamark WaterCare 

Ecolab 

Enbridge Gas 


Goslyn Environmental Systems 



Nestlé Waters Canada 


Water Matrix 

EQUIPMENT & SUPPLIES 

ATMs 

Cardtronics 

DirectCash Payments Inc. 


Badges, Tags & Identification 


Imprint Plus 

Ketchum Manufacturing Inc. 

Picture This On Granite 

PLI Card Marketing Solutions 

Banquet & Catering Equipment 

Ca. Portable Dance Floor Co. 

Food Service Solutions Inc. 

GBS Foodservice Equipment Inc. 



Rabco Foodservice Ltd. 

Tomlinson Industries 

Bar Equipment, Supplies & Services 

American Metalcraft Inc. 

Beer Gas Systems 

Blakeslee Foodservice Equipment Inc. 



Dispense-Rite 

Faema Canada 

Forbes Industries 




Haddon Equipment & Supplies 

Jani-King Canada Hospitality Division 

Long Range Systems Inc. 

Minibar Systems Canada 

Scotsman Ice Systems 

SiriusXM Canada 

SOCAN 

Sunkist Foodservice Equipment 

Swissh Commercial Equipment 

Vertex China 

Zuccarini Importing Co. Ltd. 

Brochure/Menu Holders 



Bulletin Boards/Signage 

Gridcast Media 

Milestone AV Technologies 

Postime Inc. 

Visual Planning Corp. 

Business Forms 

A.D.S. Publishing Inc. 

Allcard Ltd. 

Deluxe 

Carts 

Crown Custom Metal Spinning Inc. 


Lockwood Manufacturing Inc. 

Mul-T-Mat & Supply Co. 

Rubbermaid Commercial Products 

Canada 

Coffee & Tea Equipment, Accessories 

Illy Espresso Canada Inc. 

Melitta Canada 


Dishwashers & Warewashing 

Equipment 

Cambro Manufacturing Co. 

Champion Moyer Diebel 

Diversey Care 

East Coast Laundry Systems 

Ecolab 


Hobart Food Equipment Group Canada 

Miele Ltd. 


Dispensers - Beverage 


Bunn-O-Matic Corp. of Canada 


Follett Corp. 



Morton-Parker Ltd. 

Supramatic Inc. 

Western Refrigeration & Beverage 

Equipment 

Equipment for the Disabled 


Equipment Repairs & Installation 

Cardtronics 

Harco Ltd. 

Schindler Elevator Corp. 

West Coast FoodPak Systems Ltd. 




Exercise Equipment 

Advantage Fitness Sales Inc. 

Hotel Fitness, Div. of Brigadoon 

Fitness 

Keystone Fitness 

Life Fitness 

Matrix Canada/Stak Fitness 

PPL Aquatic Fitness & Spa Group Inc. 

Food Processors & Blenders 

Blakeslee Foodservice Equipment Inc. 

Bravo Coffee Group 

Cuisinart Canada 

Robot Coupe U.S.A. Inc. 

Fryers & Accessories 

Alto-Shaam Canada 


Crown Verity Inc. 

Hatco Corp. 

Kendale Products Ltd. 

Perfect Fry LLC 

Pitco Frialator Inc. 

TFI Food Equipment Solutions 

Ice Machines & Ice Makers 

Distex M&M Inc. 

Follett Corp. 

Manco Distributors Inc. 

Permul Ltd. 


Welbilt Canada 

Western Refrigeration & 

Beverage Equipment 

Kitchen Equipment 

Build It by Design 

Canada Cutlery Inc. 





RedDot Brands 

Ridalco Industries Inc. 

Tarrison Products Ltd. 

Total Tabletop Plus 

Waterford Wedgewood & Royal 

Doulton Canada 

Menus & Accessories 


Imprint Plus 

Ovens & Microwaves 


(The) Broaster Company 

Celco Foodservice Equipment Inc. 

Cookshack Inc. 



Montague Company 


RATIONAL Canada 

Star Manufacturing International Inc. 

Vulcan 


Whirlpool Corp. – Amana Division 

Packaging 

Custom Food Packaging 

Ranges, Broilers & Rotisseries 






MVP Group Corp. 

Permul Ltd. 





Vulcan 


Refrigeration & Freezers 


Cres Cor 

Dometic 


Habco 


Igloo Refrigeration Ltd. 






Victory Refrigeration 


Western Refrigeration & Beverage 

Equipment 

Repairs & Maintenance 

Cardtronics 


FirstOnSite 




Safety Mats & Equipment 

Ecolab 


Rescue 7 Inc. 

Sanitation Equipment & Supplies 

3M Canada 


Diversey Care 

Ecolab 




Kärcher Canada Inc. 


Professional Sanitation & Packaging 

RedDot Brands 

Rubbermaid Commercial Products 

Canada 

Sealed Air 

Smallwares & Cookware 





Danesco Inc. 

FoodPack Inc. 

Globe Food Equipment Co. 

Johnson-Rose Inc. 

KGB Marketing Inc. 


Nella Cutlery Toronto 

PanSaver 

Prince Castle LLC 

Regal Ware Inc. 

Spring U.S.A. 


Traex, a Libbey Foodservice Company 

Trudeau Corp. 


Spa Supplies & Services 

Hunter Amenities International Ltd. 

HydroTher Commercial Hot Tubs 

Life Fitness 


Lowry School for Pool & Spa Chemistry 

Revive Wet Towel Company 

Superior Pool Spa & Leisure 

Swimeeze Swimwear by 

Stanleykem Inc. 

ThemaSol 

Storage & Racking 


Dispense-Rite 

Protect-A-Bed 

Swimming Pools & Accessories 

Hayward Pool Products 

Hotel Waterparks 


Lowry School for Pool & Spa Chemistry 

Master Pools by Dominion Gunite 

Calgary Ltd. 

PPL Aquatic Fitness & Spa Group Inc. 




Uniforms & Protective Apparel 


Ansell Canada 

Blackwood Career Apparel + Essentials 

Canadian Linen & Uniform Service 

Chef Revival Inc. 

Chef Works 

Chef’s Hat Inc. 

Cintas Canada 

CMI Uniforms 

Imagewear by Marks Work Wearhouse 

Imprint Plus 

Marks Commercial 

Ronco 

Shoes for Crews 

Sika Footwear/Ecolad Corp. 

Town & Country Uniforms Inc. 

Vending Machines 


Wall & Ceiling TV Brackets 

CES Distribution 

Rocelco Inc. A/V Mounting Solutions 

Warming & Holding Equipment 


Cres Cor 


Hanson Heat Lamps 

Hatco Corp. 




Spring U.S.A. 


FOOD & BEVERAGE 

PRODUCTS 

Appetizers 

Cavendish Farms 

Janes Family Food Ltd. 

LUDA Foods 

McCain Foods (Canada) 

Phillips Foods Inc. 

Reuven International 

Baked Goods & Supplies 

Bridor – changed phone number 

Bunge Canada 

Canada Bread Company Ltd. 

Dufflet Pastries 

George Weston Limited 

Gourmet Baker 

LUDA Foods 

McCall’s 

McCormick Canada 

Otis Spunkmeyer Inc. 

Beverages - Alcoholic 

Bacardi Canada Inc. 


Canadian Iceberg Vodka Corp. 

Colio Estate Wines Inc. 

Fine Wine Accessories 

Henry of Pelham Wines 

Hobbs & Co. Wine Merchants Inc. 


Peller Estates 

Beverages - Non-Alcoholic 

B.B.C. Sales & Service Ltd. 

Boyds Coffee Company 

Brazilian Canadian Coffee Co. Ltd. 

Canada Pure Water Company Ltd. 

Canterbury Coffee Corp. 

Club Coffee Company Inc. 

Dairy Farmers of Ontario 

Eska 

Evian Natural Spring Water 

Gerhards Importers Canada 

Globe Coffee Co. Inc. 



McCullagh Coffee (Food Service) 





Naya 

Ocean Spray International 

Orchid Island Juice Company 

Pepsi-QTG Canada Inc. 

(The) Pop Shoppe 

Bottled Water 

Eska 



Breakfast Foods 

Bridor 

Burnbrae Farms Ltd. 

EggSolutions Inc. 

Gourmet Baker 

LUDA Foods 


Coffee & Tea 







Faema Canada 


Illy Espresso Canada Inc. 


McCullagh Coffee (Food Service) 






Van Houtte (GMCR Canada 

Holding Inc.) 

Condiments 

Bunge Canada 

French’s Foodservice 


Kraft Heinz Foodservice 

LUDA Foods 



Unilever Food Solutions 

Wing’s Food Products 

Dairy Products 

Aliments ED Foods 

Arla Foods Canada Inc. 

Burnbrae Farms Ltd. 

Chapman’s Ice Cream Ltd. 


Danone Inc. 

Gay Lea Foods 

Gordon Food Service (GFS) 


Ivanhoe Cheese Inc. 

Saputo 

Stirling Creamery Ltd. 

Ethnic & Specialty Foods 

Bonduelle North America Inc. 

Bridor 

Burke Corporation 

Campbell’s Foodservice 

Canola Info 

ConAgra Foods Canada Inc. 


Dainty Foods 

Derlea Brand Foods Inc. 

Dr. Oetker Canada Ltd. 



Frito Lay Canada 

Gay Lea Foods 

Greaves Jams & Marmalades 

Horizon Milling G.P. 

Hormel Foods Corp. 

Italpasta Ltd. 

JFC International Inc. 

Kellogg Canada Inc. 


Lamb Weston Canada 

Lindt & Sprüngli (Canada) Inc. 

LUDA Foods 

Magic Seasoning Blends 


McCall’s 




Pinnacle Foods Canada 

Reckitt Benckiser Canada Inc. 


Richardson Oilseed Ltd. 

San Benito Foods (Neil Jones Food 

Company) 

Sara Lee Foodservice Ltd., 

Sea Watch International Ltd. 

Select Food Products Ltd. 

Sofina Foods Inc. 

Stanislaus Food Products Co. 


Sun Rich Fresh Foods Inc. 



Whyte’s Food Corp 


Wong Wing (McCain Foods Ltd.) 

Fish & Seafood 

Aqua Star 

Export Packers Company Ltd. 

High Liner Culinary 

LUDA Foods 

Macgregor’s Meat & Seafood Ltd. 


Frozen Foods 



Gluten Free 


Herbs, Spices & Seasonings 


Meats 

(The) Bruss Company 


Cardinal Meat Specialists Ltd. 


Janes Family Foods Ltd. 

LUDA Foods 


Maple Leaf Foodservice 

Piller’s Fine Foods 

TMF Foods 

Poultry 





Produce 




Ready-to-Use Foods 

Bridor 


Condiments 


Snack Foods 


Bridor 




Danone Inc. 



Kraft Foodservice 

Maximillien & Company 


Soups & Bases 



FURNISHINGS & DECOR 

Art & Mirrors 

Lakeview Lighting Ltd.. 

Matrix Hospitality Furniture Inc. 


Banquet Tables/Chairs 


Furniture 

Davidson Furniture Specialties Ltd 

Global Furniture Group 

Hsquared Hospitality Group (H2HG) 

National Event Supply 

Rodo Industries Inc. 

Sico America Inc. 

Carpets & Flooring 

Altro Safety Flooring 


Crossville, Inc. 

Davidson Furniture Specialties Ltd 

DeFehr Furniture 

Durkan 

Forbo Flooring 

Interface Canada Inc. 

Lexmark Carpet Mills Inc. 

Milliken & Company 

Peerless Hospitality 

TORLYS 

Case Goods 

Advance Hotel Liquidators 

BHG (Brick Hospitality Group) 

BSG Inc. 

Buhler Furniture 

Casemills Ltd. 

CPNA (Contract Partners of 

North America) 

Dalfen Sales Agency Inc. 


Fleetwood Fine Furniture 

Fusion Woodworks Inc. 


Hospitality Designs 


JSP Industries Inc. 

Kimball Hospitality 

Koregroup Inc. 


Les Industries JSP Inc. 



The Refinishing Touch 

Shorewood Furniture 

Chairs 

Bum Contract Indoor & 

Outdoor Furniture 

Contract Supply Corp. Ltd. 

Davidson Furniture Specialties Ltd. 

Dinec Division of BDM + Furniture Inc. 

Dor-Val Manufacturing 


Grosfillex 




ISA International Inc. 

Jamco – The Table & Chair People 

Jaymar 




MIDI Division of BDM + Furniture Inc. 


Noram Interiors 

Oggi Design Inc. 

Schoolhouse Products Inc. 

Sita Importing & Manufacturing Inc. 

Southern Aluminum 

Stylus Sofas Inc. 

Coat Racks 

Eddie’s Hang-Up Display Ltd. 

Lakeview Lighting Ltd. 

Desks 

BSG Inc. 





Imprint Plus 




Flooring 

Bum Contract Indoor & 




TORLYS 

Lamps 


Dolan Hospitality 


Studio Italia Design 

Lighting (Decor) 



Gen-Lite Industries 



LightGuard 



Postime Inc. 



WAC Lighting 



Furniture 


Hauser Industries 


Kara Furniture Management Ltd. 

Legrand 


Sofas 


C.C. Leathers Inc. 




Jaymar 


LCE Interiors 

Liinz 



Tables 





Wall Coverings 

Crossville, Inc. 

Crown Wallpaper & Fabrics 


Levey Industries Inc. 

Metro Wallcoverings 

Odyssey Wallcoverings 

WallDecor 3D 

Window Coverings 

Credible Hospitality 

Eden Textile 


Hunter Douglas Canada 

Legrand 



LAUNDRY & CLEANING 

PRODUCTS 

Chemicals 

Dalex Canada Inc. 

Diversey Care 

Ecolab 



Miele Ltd. 


Pak-It Green Cleaning Solutions 

Cleaning Supplies 

3M Canada 

Coinamatic Commercial Laundry Inc. 


Diversey Care 

Ecolab 

GDI Services (Canada) LP 




Ontario Laundry Systems Inc. 

Orkin Canada 


Sealed Air 

Sparkle Solutions 

Veritiv 

Deodorizers 

Ecolab 


Orkin Canada 


RedDot Brands 

Disinfectants 

Diversey Care 

Ecolab 

Harco Ltd. 

Intersteam Technologies 



Dryers 

Alberta Laundry Systems Ltd. 

Automated Laundry Systems FG Inc. 


Continental Girbau Inc. 



Girbau Industrial 


Ipso (Commercial Coin Laundry) 


K-Bro Linen Systems 

Maytag Commercial Laundry 


Milnor Laundry Systems 

Pellerin Milnor Corporation 



Folding Equipment 









Housekeeping Equipment 


Ecolab 



Protect-A-Bed 

Ironing Equipment 






OnePress Ironer 

Pest & Odour Control 

Abell Pest Control Inc. 


FirstOnSite 


Orkin Canada 

Protect-A-Bed 

Purity Pest Control 

Winmar International Inc. 

Towels & Wipes 




Revive Hot Towel Company 

SCA Tissue 

Vacuum Cleaners 

Advance, by Nilfisk 

Diversey Care 



Oreck Corp. 

Washers 












Miele Ltd. 



Ontario Laundry System Inc. 


SAFETY & SECURITY 

Alarms 

Salto Systems Inc. 

Key Cards & Locks 

Allcard Ltd. 


Beline 

Dormakaba Canada Inc. 


Onity 

PLI Card Marketing Solutions 

Safemark Systems 


Select Hospitality Systems 

Money-Handling Equipment 

Cardtronics 

CashTech Currency Products Inc. 

Chase Paymentech Solutions 

Cummins-Allison ULC 

Occupancy Sensors 


Legrand 

Risk Assessment 

HUB International 

Safes, Vaults & Safety-Deposit Boxes 







Surveillance Equipment 

Matrix Integrated Solutions Ltd. 


Sound Products 

SERVICES 

Accounting Services & Equipment 

BAASS Business Solutions Inc. 

Grant Thornton 

Advertising & Sales Promotion 

AAA Inspection and Diamond Ratings 

Bochsler Creative Solutions - 

Commercial and Product 

Photography 

Brand Culture Marketing and 

Promotions 

(The) Carver Companies 



Flip.to 

iBrand Print 

Imprint Plus 

Interface Marketing Group Inc. 

Karstan Communications Inc. 

Match Marketing Group Inc. 

SSP Group Inc. (Stir Sticks & Picks 

International Inc.). 

Tag Umbrella, division of Tag Products 

VFM Leonardo Inc. 

Virtual Visit Presentations Inc. 

Architectural & Design 

II By IV Design 

ACI Wright Architects Inc. 

API (Architecture & Planning Initiatives) 

API Development Consultants Inc. 

BBA Design Consultants Inc. 

BLT Construction Services Inc. 

Box Interior Design Inc. 


Cardoza Designers & Builders Corp. 

Chamberlain Architect Services Ltd. 

CHIL Interior Design 

D.Zign Interior Planning & Project 

Management Inc. 

DCL Management Ltd. 

Design Agency 

Dessco Countertops 


Fusion Creative 

Graziani + Corazza Architects Inc. 

GUPM Construction Managers 

Hager Design International Inc. 

HOK Designs 

Houston Construction Ltd. (HCL Group) 

IRC Building Sciences Group 

JLL Hotels & Hospitality Group 

JM Architecture Inc. 

MAC Interior Design Inc. 

Moncur Design Associates 

Number Ten Architectural Group 

ONEC Building Systems 

Penalta Group Ltd. 

Renée Bates Designs 


Royal Design Inc. 

SSDG Interiors Inc. 

Stahle Construction Inc. 

Urban Innovations 

WallDecor 3D 

Yabu Pushelberg 

Cleaning Services 

BTS Building Cleaning Services 

Vancouver 



Tricom 

Construction 




Cassels Brock & Blackwell LLP 


Consultants 


A.D.S. Publishing Inc. 


Above The Line Solutions 


Agilysys Inc. 

Altus Group 

API (Architecture & Planning Initiatives) 



Bayah Hospitality Services 





Careful Consulting Services (Laundry 

& Dry Cleaning) 


CASAL Investments Inc. 


Colliers International Hotels 

Cushman & Wakefield 

D.Zign Interior Planning & Project 

Management Inc. 


Diversey Care 

Dominion Grand Hotel Group Inc. 

Eco Crown Hospitality 

Floor13 Inc. (formerly Dunn 

Consulting Services Inc.) 

Gallagher 


Global Hospitality Search 

Consultants Ltd. 





HLT Advisory Inc. 

HOK Designs 

Horwath HTL – Montreal 

Horwath HTL – Toronto 


HVS - Toronto 

HVS - Vancouver 

Innsource Solutions Inc. 

InnVentures Hospitality Corp. 




Larry Mckenzie Realty Executives Elite 

Noraxx Inspections Inc. 



PAG Hospitality 

(The) Personnel Department 

Renard International Hospitality 

Search Consultant 


RIBA Corp. 

Rising Tide Consultants Ltd. 

Signature Canada Inc. 

Smart Serve Ontario 



STEM Consulting & Marketing Inc. 

Surety Food Safety Group 

Syer Hospitality Group Inc. 




Credit Cards & Processing 

American Express 


Visa Canada 

Employee Benefits & Compensation 


Gallagher 

Group Lockhart Inc. 

HB Consultants – Employee 

Benefits Specialists 

Western Financial Group 

Insurance Solutions 

Employee Engagement 

Beekeeper 

Environmental Services 



Green Key Global 

Waste Management 


Executive Search Firms & Staffing 




JRoss Recruiters 

Lecours Wolfson 

Mellors Exceptional Hospitality Recruitment 

Services 



Search Consultants 

Financial & Leasing 

Business Development Bank of Canada 


Citibank Canada 

CWB Franchise Finance 

Gallagher 

HSBC Canada 

RBC Royal Bank 

Tyne Hospitality Services Ltd. 

Fire Equipment 

Rescue 7 Inc. 

First Aid & CPR Training 

Workplace Medical Corp. First Aid 

Training. 

Franchise Services 

Sotos LLP 

Graphics & Design 

Plan A PR & Marketing Inc. 

Hiring, Recruitment & Retention 

Beekeeper 




Search Consultant 

Tricom Building Maintenance 

Insurance Services 


Gallagher 


HB Consultants – Employee Benefits 

Specialists 

Western Financial Group Insurance 

Solutions 


Laundry & Linen Services 



Careful Consulting Services (Laundry 

& Dry Cleaning) 

Cintas Canada 



HLS Linen Service 



Ontario Laundry System Inc. 

Ozomate, the Ozone Company 


Legal Services 


Goodmans, LLP 

Sotos LLP 

Management Companies 


Canadian Western Bank (CWB) 




Sodexo 


Marketing & Market Research 

A Couple of Chicks E-Marketing 

Altus Group 

Brand Culture Marketing and 

Promotions 


Digital Alchemy 

Flip.to 









Memberships 


Hospitality Financial & Technology 

Professionals (HFTP) 




Mortgage Brokers 


CBRE Hotels 



Parking Services 

Park Indigo 

Impark 

ParkSmart Inc. 

Precise ParkLink Inc. 

Promotional Products & Printing 

A.D.S Publishing 

Biz Tool Shop 

Deluxe 

iBrand Print 

Icon Digital Productions 

Syscan-Id 

Property-Management Services 


CBRE Hotels 


DSC Hotel Systems 

Elite Destination Homes 

FirstOnSite 

myDigitalOffice 

Smart Hotel Software 


Purchasing Programs 


Avendra 

Condo In A Box 

CPNA (Contract Partners of North 

America) 


Preferred Alliance Group Systems Ltd. 

QUASEP 

Sodexo 

Real-Estate Services 

Altus Group 




CBRE Hotels 


Cushman & Wakefield Ltd. 


HVS - Toronto 



Keller Williams Realty Centres 

Brokerage 

Larry Mckenzie Realty Executives Elite 

Paramount Lodging Advisors 

Re/max 

Sales & Appraisals (Hotels) 

Altus Group 



CBRE Hotels 


Cushman & Wakefield Ltd. 

Horwath HTL - Montreal 

HVS - Toronto 


Keller Williams Realty Centres 

Brokerage 



Scheduling 

Beekeeper 

Services & Associations 


Houston Construction Ltd. 

(HCL Group) 

Training Services 





Oculus Hospitality Training & Business 

Solutions Inc. 




TrainCan Inc. 

Workplace Safety & Prevention 

Services 

Waste Management 

GFL Environmental Inc. - Waste 

Management 


Sanimax 

TABLETOP 

China 


Cascadia Tableware 

G.E.T. Enterprises LLC 

Globe Hotelware Agency 

Hall China Company (HLC Inc.) 

Homer Laughlin China Co. 

Noritake Canada Ltd. 

RAK Porcelain (Distributed by Horeca 

& Co. Inc.) 

Tableware Solutions Ltd. 


Vertex China 




Crystal 


WWRD Canada, Inc. 

Flatware 




Lamplough Cutlery Ltd. 


RAK Porcelain (Distributed by 

Horeca & Co. Inc.) 

Sagetra Inc. (Sanelli Cutlery) 

Sirius Tabletop Corp. 

Waterford Wedgewood & Royal Doulton 

Canada 

World Tableware, a Libbey Foodservice 

Company 

Glassware 


Campus Products Inc. 

Danesco Inc. 

Lancaster Colony Commercial 

Products 

Libbey Glassware, a Libbey 

Foodservice Company 


Trudeau Corp. 



World Tableware, a Libbey Foodservice 

Company 


Holloware 





Napkins 

Hamida Textiles Inc. 

SCA Tissue 

Placemats 


Tablecloths 



TECHNOLOGY & 

COMMUNICATIONS 

Acoustics 

MODIO Guestroom Acoustic Control 

Audio-Visual Equipment 


Encore Event Technologies 

(formerly Freeman Audio Visual) 


Icon Digital Productions 

Legrand 


Milestone AV Technologies 

Philips Canada 

PSAV Presentation Services 


TOA Canada Corp. 

TSOC 


Cash Registers 

Casio Canada Ltd. 

Moneris Solutions 

Central Reservation Systems 

JTECH Communications, Inc. 

Oracle Micros Systems Inc. 

Skytouch Technology 


WebRezPro Property 

Management System 

Cloud-Based Solutions 

Allstream 

B4Checkin Online Booking System 

DataCandy 


FCS Computer Systems 

Maestro PMS 




Telus 



Computer Hardware 

Dynamic Digital Technologies. 

PromoWare Corp. 

TSOC 

Digital TV 

Bell Solutions for Small Business 

Best Buy Canada Ltd. 




Samsung Display Solutions. 

Telus 

Docking Stations 



TSOC 

In-Room Entertainment Systems 



Guest-Tek Interactive Entertainment 



InnVue Inc. 



PC Music 



Sonifi Solutions (formerly 

Lodgenet Entertainment) 

Telus 

TSOC 

Internet Access 

Allstream 



Legrand 

Point of Presence Technologies Inc. 

Telus 

TSOC 



Kiosks - Self-Serve Check-Ins 

Ariane Systems North America 

Movie, Video & Satellite 

Programming 


Telus 

Point-of-Sale Systems 

Agilysys Inc. 

Amadeus IT Group 



DataCandy 


Hospitality Solutions International 

(HSI) 

InnQuest Canada 

Maitre’D by Posera POS 



Maestro PMS 


Profitek POS Solutions 


Squirrel Systems 

Visa Canada 

Visual Information Products Inc. 

Printers 


Property-Management Systems 





Maestro PMS 




WebRezPro Property Management 

System 



Mingus Software-Hotello 


Onity 

PromoWare Corp. 

ResortSuite 



TierOne Hospitality Solutions Inc. 


System 

Software - Front of the House 

Culinary Software Services Inc. 

DataCandy 




Maestro PMS 

Reservationbooks.com 






System 

Sound Systems 



DMX Canada 



Instacomm Canada Inc. 

PC Music 



TSOC 

Support and Service 

Axxess Industries Inc. 


Telus 

Telecommunications 

Allstream 



Beekeeper 

Bittel 

Biz Tool Shop 


Cetis Inc. 

Cyberdon Global Connections 

DataValet 


Frontrunner Network Systems 


Liveport 

Meteor Telecommunications Phone 

Systems 

Mitel Network Solutions 

Nova Communications 


Phone Suite 

Rogers Communications Inc. 

Smart IP Phone Systems 

Telus 

Unity Connected Solutions 

Williams Telecommunications Corp. 

Televisions 







Samsung Display Solutions 

Seura Inc. 

Two-Way Radios 

Beekeeper 




Video Conferencing 



Voicemail Sytems 

Homisco Global Communications 

Solutions 

Meteor Telecommunications Phone 

Systems 


VOIP 

Allstream 

Bittel 

Cetis Inc. 


Phone Suite 


TSOC 


Wired & Wireless Networks 

Allstream 



DataValet 



Expert Systems Resources Inc. 



Legrand 

Liveport 





Telus 

TSOC 


Radio/Stereo 



Revenue Optimization 



DataCandy 

Maestro PMS 




Software - Back of the House 



DataCandy 


GuestWare 

Hospitality Solutions International 

(HSI) 


Want to see your 

company listed here? 

Visit us online at 

hotelierworld.com 





67 Mowat Ave., Ste. 109 

Toronto, ON M6K 3E3 

416-531-2224 

iibyiv.com 

3M Canada 

300 Tartan Dr. 

London, ON N5V 4M9 

519-451-2500 

3mcanada.ca 


2325 Hurontario St., Unit 5 

Mississauga, ON L5A 4K4 

905-566-1352 

4mtrading.ca 

A.D.S. Publishing 

15 Secord Dr. 

St. Catharines, ON L2N 1K9 

800-663-6375 

adspublishing.ca 

AAA Inspections and Diamond Ratings 

60 Commerce Valley Dr. E. 

Thornhill, ON L3T 7P9 

905-771-3000 

caasco.com 

Abell Pest Control Inc. 

246 Attwell Dr. 

Toronto, ON M9W 5B4 

888-560-2056 

ca.abellpestcontrol.com 


91 Starwood Rd. 

Thornhill, ON L4J 9C9 

416-617-0938 

abovethelinesolutions.com 


2171 Avenue Rd. 

North York, ON M5M 4B4 

416-322-2132 

aciw.ca 

ACO Systems 

2910 Brighton Rd. 

Oakville, ON L6H 5S3 

905-829-0665 

quartzbyaco.com 

ADA International Canada Inc. 

Hotel Cosmetics 

12 - 1940 KLO Rd. 

Kelowna B.C. V1W 5N8 

705-801-6002 

paul.weber@ada-international.com 

ada-international.com 

We are the leading dispenser experts! 

Make the shift for a sustainable world 

with our made-in-Germany dispenser 

solutions. 

Advance, by Nilfisk 

240 Superior Blvd. 

Mississauga, ON L5T 2L2 

800-668-8400 

nilfisk-advance.ca 


2500 Lawrence Ave. E. 

Toronto, ON M1P 2R7 

416-757-2444 

advancehotelliquidators.com 

Advantage Fitness Sales Inc. 

500 Denison St. 

Markham, ON L3R 1B9 

416-410-4480 

advantagefitness.ca 

Agilysys Inc. 

62 Roycroft Dr. 

West Seneca, NY 14224 

716-674-6474 

agilysys.com 


1839-54 St. S.E. 

Calgary, AB T2B 1N5 

403-273-4040 

albertalaundry.com 


6200 Trans-Canada Hwy. 

Pointe-Claire, QC H9R 1B9 

514-695-3333 

luda.ca 

Allcard Ltd. 

765 Boxwood Dr. 

Cambridge, ON N3E 1A4 

519-650-9515 

allcard.ca 

Allstream Inc. 

5160 Orbitor Dr. 

Mississauga, ON L4W 5H2 

888-288-2273 

allstream.com 


14630 123rd Ave. N.W. 

Edmonton, AB T5L 2Y4 

780-454-9641 

alsco.com 


207 Edgeley Blvd., Ste. 4 

Concord, ON L4K 4B5 

905-660-6781 

alto-shaam.com 

Altro Safety Flooring 

6221 Kennedy Rd., Ste. 1 

Mississauga, ON L5T 2S8 

800-565-4658 

altrofloors.com 

Altus Group 

Qaiser Mian 

416-641-9659 

qaiser.mian@altusgroup.com 

Altus Group is a leading, 

independent provider of hotelvaluation 

and advisory services 

with experienced professionals 

located across Canada. 


5950 Hazeltine National Dr., Ste. 210 

Orlando, FL 32822 

407-370-4664 

amadeus.com 


3708 N. River Rd., Ste. 800 

Franklin Park, IL 60131 

800-333-9133 

amnow.com 


2480 Stanfield Rd. 

Mississauga, ON L4Y 1S2 

905-276-8779 

americanstandard.ca 

Andis Company 

1800 Renaissance Blvd. 

Sturtevant, WI 53177 

800-558-9441 

andis.com 

Ansell Canada 

105 St. Lauder 

Cowansville, QC J2K 2K8 

450-266-1850 

ansellcanada.ca 

API (Architecture & Planning 

Initiatives) 

610 Ford Dr., Ste. 338 

Oakville, ON L6J 7W4 

416-771-6460 

apiconsultants.net 


1464 Cornwall Rd., Ste. 7 

Oakville, ON L6J 7W5 

905-337-7249 

apidevelopmentconsultants.com 

Aqua Star 

2025 First Ave., Ste. 200 

Seattle, WA 98121 

800-232-6280 

aquastar.com 

Araam Inc. 

11616 178 St., Ste. 

Edmonton, AB T5S 2E6 

780-444-1388 

araaminc.com 


2300 Holcomb Bridge Rd., 

Ste. 103 to 290 

Atlanta, GA 30076 

770-609-5333 

ariane.com 

Arla Foods Canada Inc. 

675 Rivermede Rd. 

Concord, ON L4K 2G9 

905-669-9393 

arlafoods.ca 


160 Four Valley Dr. 

Concord, ON L4K 4T9 

905-532-6239 

assaabloy.com 

Automated Laundry 

Systems FG Inc. 

916 Michelin St. 

Laval, QC H7L 5C1 

450-621-6124 

laveuse.com 

Avendra 

540 Gaither Rd. Unit 200 

Rockville, MD 20850 

866-283-6372 

avendra.com 


188 Penno Rd. 

Kelowna, BC V1X 6S2 

866-680-2457 

axxind.com 


108 Woodbine Downs Blvd., Ste. 4 

Toronto, ON M9W 5S6 

604-589-7802 




5835 Bilby St. 

Halifax, NS B3K 1V7 

902-423-3001 

b4checkin.com 

Beline Locks 

5853 Point West Dr., Ste. 168 

Houston, TX 77036 

713-271-5700 

belinelocks.com 


1600 Henri-Bourassa Blvd. W., Ste. 630 

Montreal, QC H3M 3E2 

514-384-4281 

bonduelle-foodservice.ca 

BSG Inc. 

255 St. Dessureault 

Trois-Rivieres, QC G8T 2L7 

819-374-2799 

bsg.ca 


1200 Centre St. 

Thornhill, ON L4J 3M9 

905-660-1285 

baass.com 


299 Queen St. W. 

Toronto, ON M5V 2Z5 

800-668-6878 

business.bell.ca 


17 6th Ave. E. 

Vancouver, BC V5T 1J3 

604-738-2990 

boxinteriordesign.com 

BTS Building Maintenance 

1330 Marine Dr. 

North Vancouver, BC V7P 1T4 

604-781-7785 

btsbuildingmaintenance.com 

Bacardi Canada Inc. 

1000 Steeles Ave. E. 

Brampton, ON L6T 1A1 

905-451-6100 

bacardi.com 


8800 Glenlyon Pkwy. 

Burnaby, BC V5J 5K3 

604-435-8223 

bestbuy.ca/bbfb 


9120 N.E. Alderwood Rd. 

Portland, OR 97220 

800-735-2878 

boydscoffeestore.com 

Buhler Furniture 

700 King Edward St. 

Winnipeg, MB R3H 1B4 

204-775-7799 

buhlerhospitality.com 


6000 S. Eastern Ave., Ste. 12A-D 

Las Vegas, NV 89119 

702-369-5550 

bartech.com 

Bath Fitter 

803 Arrow Rd. 

Toronto, ON M9M 2L4 

647-496-2580 

bathfitter.com 


1406 Mountainview Ct. 

Coquitlam, BC V3E 2R9 

604-229-0651 

bayah.net 


3327 W. 4th Ave. 

Vancouver, BC V6R 1N6 

604-688-4434 

bba-design.com 

Beaulieu Canada 

7420 Airport Rd., Ste. 200 

Mississauga, ON L4T 4E5 

905-672-1306 

beaulieucanada.com 

Beekeeper 

80 Grand Ave., Ste. 400 

Oakland, CA 94612 

844-423-3533 

beekeeper.io 


9 Amity Rd. 

Mississauga, ON L5M 1P1 

416-434-0858 

beergassystems.com 


5845 Kennedy Rd. 

Mississauga, ON L4Z 2G3 

905-712-3118 

belimo.ca 


43 Riviera Dr., Ste. 1 

Markham, ON L3R 5J6 

905-477-6155 

bethelin.com 


4250 Dufferin St. 

Toronto, ON M3H 5W4 

416-635-5522 

thebrick.com 

Bittel 

1722 Little Orchard St. 

San Jose, CA 95125 

888-924-8835 

bittelamericas.com 

Biz Tool Shop 

38 Milne Lane 

Queensville, ON L0G 1R0 

905-478-4811 

Blackwood Career Apparel 

+ Essentials 

1015-11111 Twigg Pl. 

Richmond, BC V6V 0B7 

604-872-5088 

blackwoodapparel.com 

Blakeslee Foodservice 

Equipment Inc. 

370 Mills Rd. 

Waynesboro, GA 30830 

630-532-5021 

blakesleeinc.com 


953 Eglinton Ave. E. 

East York, ON M4G 4B5 

416-755-2505 

bltconstruction.com 

Bochsler Creative Solutions 

945 Sheldon Ct. 

Burlington, ON L7L 5K6 

905-681-8829 

bcreativesolutions.com 

Brand Culture Marketing 

and Promotions 

5250 Satellite Dr., Ste. 14 

Mississauga, ON L4W 5G5 

905-361-0305, ext. 232 

brandculture.ca 

BrassCraft 

395 Matheson Blvd. E. 

Mississauga, ON L4Z 2H2 

905-712-3030 

brasscraft.com 


6260 Graybar Rd., Ste. 115 

Richmond, BC V6W1H6 

604-232-9272 

bravocoffee.ca 


1260 Martin Grove Rd. 

Toronto, ON M9W 4X3 

416-749-2000 

braziliancoffeeco.com 

Bridor 

1370 Graham-Bell St. 

Boucherville, QC J4B 6H5 

450-641-1265 

bridor.com 


2855 Cranston Rd. 

Beloit, WI 53511-3991 

608-365-0193 

broaster.com 


505 Apple Creek Blvd. 


905-754-1000 

brownefoodservice.com 

(The) Bruss Company 

3548 Kostner Ave. N. 

Chicago, IL 60641 

800-621-3882 

bruss.com 


1580 Trinity Dr., Ste. 12 


905-696-0486 

builditbydesign.ca 

Bum Contract Indoor 

& Outdoor Furniture 

2400-1 Winston Park Dr. 

Oakville, ON L6H 0G7 

855-337-2995 

bumcontract.com 

Bunge Canada 

2190 S. Service Rd. W. 

Oakville, ON L6L 5N1 

905-825-7900 

bungenorthamerica.com 


280 Industrial Pkwy. S. 

Aurora, ON L4G 3T9 

800-263-2256 

bunn.com 


1516 S. D Ave., P.O. Box 209 

Nevada, IA 50201 

800-654-1152 

burkecorp.com 

Burnbrae Farms 

5434 Tomken Rd. 

Mississauga, ON L4W 1P2 

800-666-5979 

burnbraefarms.com 

Business Development 

Bank of Canada 

5 Ville Marie Pl. 

Montreal, QC H3B 5E7 

877-329-9232 

bdc.ca 

BuyHotelLinen 

420 Tapscott Rd., Ste. 2C 

Toronto, ON M1B 1Y4 

844-905-4636 

buyhotelinen.com 





388 Carlaw Ave., Ste. 303 

Toronto, ON M4M 2T4 

416-462-1229 

contractleathers.com 


1201 Lakeside Pkwy., Ste. 150 

Flower Mound, TX 75028 

972-684-5736 

cpdfc.com 


25a E. Pearce, Ste. 2 

Richmond Hill, ON L4B 2M9 

905-886-5849 

cabersurefit.com 


5507 6th St. S.E. 

Calgary, AB T2H 1L6 

403-777-0808 

calcana.com 


5801 Skylab Rd. 

Huntington Beach, CA 92647 

714-848-1555 

cambro.com 


60 Birmingham St. 

Toronto, ON M8V 2B8 

800-461-7687 

campbellfoodservice.ca 

Campus Products Inc. 


Oakville, ON L6H 6C9 

866-912-3469 

cpishine.com 

Canada Bread Company Ltd. 

10 Four Seasons Pl. 

Toronto, ON M9B 6H7 

416-622-2040 

canadabreadfoodservice.ca 


1964 Notion Rd. 

Pickering, ON L1V 2G3 

905-683-8480 

canadacutlery.ca 

Canada Pure Water Company Ltd. 

7 Kodiak Cres., Ste. 200 

Toronto, ON M3J 3E5 

416-631-5800 

canadapure.com 

Canadian Down & Feather 

Company Inc. 

135 St. Regis Cres. S. 

Toronto, ON M3J 1Y6 

416-532-3200 

canadiandownandfeather.com 

Canadian Iceberg Vodka Corp. 

23 Lesmill Rd., Ste. 401 

Toronto, ON M3B 3P6 

416-443-6200 

icebergvodka.com 


24 Atomic Ave. 

Toronto, ON M8Z 5L1 

855-326-0940 

canadianlinen.com 

Canadian Safe Manufacturing 

170 Chatham St. 

Hamilton, ON L8P 2B6 

800-267-7635 

canadiansafe.ca 


10303 Jasper Ave., Unit 3000 

Edmonton, AB T5J 3X6 

780-423-8888 

cwbank.com 

Canola Info 

167 Lombard Ave., Ste. 400 

Winnipeg, MB R3B 0T6 

204-982-2100 

canolainfo.org 

Canterbury Coffee Corp. 

13840 Mayfield Pl. 

Richmond, BC V6V 2E4 

888-273-8684 

canterburycoffee.com 

Cardinal Meat Specialists Ltd. 

155 Hedgedale Rd. 

Brampton, ON L6T 5P3 

905-459-4436 

cardinalmeats.com 


10 W. Pearce St., Ste. 2 

Richmond Hill, ON L4B 1B6 

289-379-8333 

cardoza.ca 

Cardtronics 

3269 American Dr. 

Mississauga, ON L4V 1V4 

888-414-3733 

cardtronics.ca 

Careful Consulting Services 

(Laundry and Dry Cleaning) 

120 Promenade Cir. 

Thornhill, ON L4J 7W9 

416-573-1929 

fabricare.org 

The Carver Companies 

thecarvercompanies.com 

404-254-3130 

joel.carver@thecarvercompanies.com 

Task Force, Task To Perm, 

Executive Placement - 

CARVER is the only name 

you need in staffing! 


1419 Stonehampton Ct. 

Pickering, ON L1V 7C9 

416-402-6076 


77 Marie-Victorin Blvd. 

Candiac, QC J5R 1C2 

450-444-6400 

afh.cascades.com 


1278 Vernon Dr. 

Vancouver, BC V6A 4C9 

778-891-5225 

cascadiatableware.com 

Casemills Ltd. 

14-1580 Trinity Dr. 


905-565-0557 

casemills.com 

CashTech Currency Products Inc. 

1040 Cardiff Blvd. 

Mississauga, ON L5S 1P3 

905-696-8102 

cashtechcurrency.com 


600 Alden Rd., Ste. 600 

Markham, ON L3R 0E7 

905-248-4400 

casio.com 


Scotia Plaza, 40 King St. W., Ste. 2100 

Toronto, ON M5H 3C2 

416-869-5300 

casselsbrock.com 


100 Midland Dr. 

Dieppe, NB E1A 6X4 

506-858-7777 

cavendishfarms.com 

CBRE Hotels 

145 King Street W., Ste. 1100 

Toronto, ON M5H 1J8 

416-362-2244 

cbre.com 

CBRE Hotels is the most 

comprehensive provider of 

professional hospitality services in 

Canada, displaying thought leadership 

and expertise in brokerage, advisory, 

appraisal and valuation services. 

Celco Foodservice Equipment Inc. 

585 Secretariat Ct. 

Mississauga, ON L5S 2A5 

866-772-3526 

celco.ca 

Cetis Inc. 

4975 N. 30th St. 

Colorado Springs, CO 80919 

719-638-8821 

cetisgroup.com 


4061 Rue Garand 

Laval, QC H7L 5Z5 

450-625-8227 

cesdistribution.com 


4671 Palladium Way, Unit 1 

Burlington, ON L7M 0W9 

905-631-7777 

chamberlainipd.com 


2674 N. Service Rd. 

Jordan Station, ON L0R 1S0 

905-562-4195 

championindustries.com 


100 Chapman’s Cres. 

Markdale, ON N0C 1H0 

519-986-3131 

chapmans.ca 


2075 Kennedy Rd., Ste. 200 

Toronto, ON M1T 3V3 

416-940-6375 

chasepaymentechsolutions.com 

Chef Revival Inc. 

40 Portland Rd. 

West Conshohocken, PA 19428 

800-248-9826 

chefrevival.com 



Chef Works 

12325 Kerran St. 

Poway, CA 92064 

800-372-6621 

chefworks.com 


181 Bay St., Ste. 1400 

Toronto, ON M5J 2V1 

416-777-2000 

collierscanada.com 


37 Adams Blvd. 

Brantford, ON N3S 7V8 

519-751-1800 

crownverity.com 


6780 Campobello Rd. 

Mississauga, ON L5N 2L8 

905-821-8970 

milk.org 

Chef’s Hat Inc. 

14536-115 Ave. N.W. 

Edmonton, AB T5M 3B9 

866-243-3428 

chefs-hat.com 


5055 Satellite Dr. 

Mississauga, ON L4W 5K7 

416-679-4200 

conagrabrands.ca 

Crown Wallpaper & Fabrics 

88 Ronson Dr. 


800-268-1300 

crownwallpaper.com 


157 Adesso Dr. 

Concord, ON L4K 3C3 

905-738-2070 

dalex.ca 

CHIL Interior Design 

1706 W. 1st Ave., Ste. 400 

Vancouver, BC V6J 0E4 

604-688-8571 

childesign.com 

Condo In A Box 

3750 Edgemont Blvd., Ste. 4 

North Vancouver, BC V7R 2P8 

604-984-8649 

condoinabox.com 


100 Conair Pkwy. 

Woodbridge, ON L4H 0L2 

800-472-7606 

cuisinart.ca 


5760 Royalmount Ave., Ste. 208 

Mont-Royal, QC H4P 1K5 

514-341-3482 

dalfensales.com 

Cifial U.S.A. 

2200 Norcross Pkwy., Ste. 240 

Norcross, GA 30071 

800-528-4904 

cifialusa.com 


2500 WI-44 

Oshkosh, WI 54904 

800-256-1073 

continentalgirbau.com 


2930 Center Green Ct. 

Boulder, CO 80301 

303-447-3334 

cheftec.com 


90 Walker Dr. 

Brampton, ON L6T 4H6 

888-326-2627 

danamark.com 

Cintas Canada 

125 Boxwood Dr. 

Cambridge, ON N3E 1A4 

519-840-0678 

cintas.ca 

Contract Supply Corp. Ltd. 

2555 Hensall St. 

Mississauga, ON L5A 2T1 

905-804-8808 

contractsupply.ca 

Cummins-Allison ULC 

3350 Ridgeway Dr., Unit 3 

Mississauga, ON L5L 5Z9 

905-814-6184 

cumminsallison.ca 

Danesco Inc. 


Kirkland, QC H9J 3K1 

514-694-9111 

danescoinc.com 

Citibank Canada 

123 Front St. W., Ste. 1900 

Toronto, ON M5J 2M3 

416-947-5500 

citigroup.com/canada 


2405 Sykes Blvd. 

Ponca City, OK 74601-1111 

580-765-3669 

cookshack.com 

Cushman & Wakefield 

161 Bay St., Ste. 1500 

Toronto, ON M5J 2S1 

416-862-0611 

cushmanwakefield.ca 


26 Voyager Ct. S. 

Toronto, ON M9W 5M7 

866-439-4449 

danielstuartstudio.com 


240 Bald Hill Rd. 

Warwick, RI 02886 

877-215-7378 

cleanbrands.com 


55 Carrier Dr. 

Toronto, ON M9W 5V9 

416-675-1300 

clubcoffee.ca 

CMI Uniforms 

424 Heddle Cres. 

Newmarket, ON L3X 2J5 

866-534-2972 

cmiuniforms.ca 



Saint-Laurent, QC H4T 1S3 

450-688-4808 

coinamatic.com 

Colio Estate Wines Inc. 

1 Colio Dr., P.O. Box 372 

Harrow, ON N0R 1G0 

800-265-1322 

coliowines.com 

CPNA (Contract Partners of 

North America) 

3100 Harwood Blvd., Ste. 40 

Vaudreil, QC J7V 8P2 

450-424-4607 

cpnainc.com 

Credible Hospitality 

830 Edgeley Blvd. 

Concord, ON L4K 4X1 

416-745-9100 

credibleupholstery.com 

Cres Cor 

5925 Heisley Rd. 

Mentor, OH 44060-1833 

877-273-7267 

crescor.com 

Crossville Inc. 

349 Sweeney Dr. 

Crossville, TN 38555 

931-484-2110 

crossvilleinc.com 


1880 Kipling Ave. 

Toronto, ON M9W 4J1 

416-243-9333 

crowncookware.ca 

Custom Food Packaging 

45 Basaltic Rd., Ste. 1A 


647-457-7876 

customfoodpackaging.ca 

CWB Franchise Finance 

2000 Argentia Rd., Ste. 300 

Mississauga, ON L5N 2W5 

289-998-0277 

cwbfranchise.com 


290 Healey Rd., Unit 6A 

Bolton, ON L7E 1C9 

905-629-8842 

cyberdon.com 

D.Zign Interior Planning & 

Project Management Inc. 

21 Queen St. E., Ste. 800 

Brampton, ON L6W 3P1 

905-450-9950 

thedzigngroup.com 

Dainty Foods 

725 Broadway St. 

Windsor, ON N9C 0C1 

519-972-8888 

dainty.ca 

Danone Inc. 

100 Lauzon St. 

Boucherville, QC J4B 1E6 

450-655-7331 

danone.ca 

Data Candy 

642 Courcelle St., Ste. 304 

Montreal, QC H4C 3C5 

514-903-3282 

datacandy.com 

DataValet 

5275 Queen-Mary Ln. 

Montreal, QC H3W 1Y3 

514-385-4448 

datavalet.com 

David Roberts Food 

2351 Upper Middle Rd. E. 

Oakville, ON L6H 6P7 

905-502-7700 

davidrobertsfood.com 




www.davidsonfurniture.ca 


40 Konrad Cr. 

Markham, ON L3R 8T4 

davidsonfurniture.ca 

sales@davidsonfurniture.ca 

905-475-8376 

Dessco Countertops 

1359 Osprey Dr. 

Ancaster, ON L9G 4V5 

800-863-4207 

desscocountertops.com 

Dezmo Furniture 

3035 Industriel Boul. 

Sherbrooke, QC J1L 2T9 

800-567-3719 

dezmofurniture.com 

DMX Canada 

1-235 Hood Rd. 

Markham, ON L3R 4N3 

866-578-0255 

avshop.ca 


222 Second Ave., Extension S. 


888-506-7383 

dolanhospitality.com 


312 Adelaide St. W., Ste. 700 

Toronto, ON M5V 1R2 

844-263-2122 

dysoncanada.ca 


519 Herring Cove Rd. 

Halifax, NS B3R 1X3 

902-477-7722 

eclaundry.ca 

Davidson Furniture Specialties is a 

manufacturer and distributor of quality 

commercial-grade furniture and equipment 

for the hospitality markets: hotels, 

convention centres and meeting facilities. 


101 Charles St. E. 

Toronto, ON M4Y 0A9 

416-844-9930 

alchemydigitalsolutions.com 

Dometic 

1120 N. Main St. 

Elkhart, IN 46514 

800-366-3842 

dometicusa.com 


1734 Bow Valley Trl., P.O. Box 8187 

Canmore, AB T1W 2T9 

877-326-7829 

ecocrownhospitality.com 


405 The West Mall, Ste. 910 

Etobicoke, ON M9C 5K7 

647-670-1965 

dclgrp.com 


1367 Industrial Rd. 

Cambridge, ON N3H 4W3 

519-650-3630 

dimplex.com 


1300-1500 W. Georgia St. 

Vancouver, BC V6G 2Z6 

604-669-2666 

dominiongrand.com 

Eco2max Inc. 

1435 St. Alexandre St., Ste. 880 

Montreal, QC H3A 2G4 

514-316-1675 

eco2max.com 

DeFehr Furniture 

125 Furniture Park 

Winnipeg, MB R2G 1B9 

204-988-5630 

defehr.com 


17850 56th Ave. 

Surrey, BC V3S 1C7 

604-574-9444 

deltacontrols.com 


350 S. Edgeware Rd. 

St. Thomas, ON N5P 4L1 

800-345-3358 

deltafaucet.ca 


5501-7B Ave. 

Delta, BC V4M 1S7 

604-943-9029 

deltauniversalmarketing.com 

Deluxe 

330 Cranston Cres. 

Midland, ON L4R 4V9 

866-749-6327 

deluxe.ca 


1739 Orangebrook Ct. 

Pickering, ON L1W 3G8 

905-839-7212 

derlea.com 

Design Agency 

845 Adelaide St. W. 

Toronto, ON M6J 3X1 

416-703-2022 

thedesignagency.ca 

Dinec Division of BDM 

+ Furniture Inc. 

1273 Saint-Laurent Blvd. W. 

Louiseville, QC J5V 2L4 

800-567-8549 

dinec.com 


1420-28 St. N.E., Ste. 6 

Calgary, AB T2A 7W6 

888-414-3733 

directcash.net 

Direct Energy Business 

1001 Liberty Ave., 12th Fl. 

Pittsburgh, PA 15222 

800-830-5923 

directenergy.com 

Dispense-Rite 

2205 Carlson Dr. 

Northbrook, IL 60062-6705 

847-753-9595 

dispense-rite.com 


505 Newbold St. 

London, ON N6E 1K4 

800-639-4756 

dispenser-amenities.com 


585 Meloche Ave. 

Dorval, QC H9P 2T1 

800-567-3620 

distex.ca 

Diversey Care 

3755 Laird Rd., Unit 10 

Mississauga, ON L50 0B3 

800-668-7171 

diversey.com 


11800 Laurentien Blvd. 

Saint-Laurent, QC H4K 2E1 

514-336-7780 

dor-val.com 


901 Burns St. E. 

Whitby, ON L1N 0E6 

905-430-7226 

keyscan.ca 

Dr. Oetker Canada Ltd. 

2229 Drew Rd. 

Mississauga, ON L5S 1E5 

905-678-1311 

oetker.ca 


885 W. Georgia St., Unit 1500 

Vancouver, BC V6C 3E8 

604-601-2042 

dscsoftware.ca 


166 Norseman St. 

Toronto, ON M8Z 2R4 

416-536-1330 

dufflet.com 

Durkan 

160 King St. E. 

Toronto, ON M5A 4S4 

416-943-9180 

mohawkgroup.com 

Dynamic Digital Technologies 

75 Robbins Rd. 

Lexington, MA 02421 

781-862-4900 

dynamicdigitaltechnology.com 

Ecolab 

5105 Tomken Road 

Mississauga, ON L4W 2X5 

905-238-0171 

ecolab.ca 

Eddie’s Hang-Up Display Ltd. 

60 W. 3rd Ave. 

Vancouver, BC V5Y 1E4 

604-708-3100 

eddies.com 

Eden Textile 

10934 120 St. 

Edmonton, AB T5H 3P7 

edentextile.com 

sales@edentextile.com 

800-661-7239 

Celebrating 75 years in business! 

Eden Textile is your partner for 

terry, linen and custom bed 

and window treatments. 

Online ordering is now available! 

Eggrock by Oldcastle Modular 

2300 Principal Row 


407-859-7034 

oldcastleprecast.com 

EggSolutions Inc. 

283 Horner Ave. 

Toronto, ON M8Z 4Y4 

866-344-7496 

eggsolutions.ca 



Electric Mirror 

6101 Associated Blvd., Ste. 101 

Everett, WA 98203 

425-776-4946 

electricmirror.com 

Faema Canada 

672 Dupont St. 

Toronto, ON M6G 1Z6 

416-800-1588 

faema.ca 

Foodbuy Canada 

1 Prologis Blvd., Ste. 400 


905-568-4636 

foodbuy.ca 


7401 Security Way, Ste. 200 

Jersey Village, TX 77040 

713-467-9394 

get-melamine.com 


579 Selby Ave. 

St. Paul, MN 55102 

651-389-3843 

elitedestinationhomes.com 


1430 Glencoe Dr. 

Arcadia, CA 91006 

714-731-2350 

fcscs.com 

FoodPack Inc. 

7700 Pine Valley Dr., P.O. Box 72083 

Woodbridge, ON L4L 8N8 

416-659-4149 

foodpack.ca 

Enbridge Gas 

500 Consumers Rd. 

Toronto, ON M2J 1P8 

877-362-7434 

enbridgegas.com/businesses 



2365 Matheson Blvd. E. 

Mississauga, ON L4W 5B3 

905-366-9200 

encore-can.com 

Enercare Commercial Services 

7400 Birchmount Rd. 

Markham, ON L3R 5V4 

844-363-7227 

corporate.enercare.ca 

Energex Inc. 

138 W. 8th Ave. 

Vancouver, BC V5Y 1N2 

866-787-1836 

energexinc.com 

Energyshop.com 

120 Newkirk Rd., U 33 

Richmond Hill, ON L4C 9S7 

905-737-5041 

energyshop.com 

Eska 

3700 Franchise-Hughes St. 

Laval, QC H7L 5A9 

866-434-3752 

eskawater.com 

Evian Natural Spring Water 

314 Queen St., Ste. 107 

Bolton, ON L7E 4Z9 

905-483-3800 

evian.com 

Export Packers Company Ltd. 

107 Walker Dr. 

Brampton, ON L6T 5K5 

905-792-9700 

exportpackers.com 


3111 Ponce De Leon Blvd. 

Coral Gables, FL 33134 

305-860-5757 

fabricinnovations.com 

Fine Wine Accessories 

90 Broomfield Dr. 

Billingshurst, United Kingdom 

RH14 9TW 

01403-784852 

fine-wine-accessories.co.uk 

Firma Bath Furniture 

80 Hanlan Rd. 

Woodbridge, ON L4L 3P6 

905-851-5552 

firmabathfurniture.com 

FirstOnSite Restoration 

60 Admiral Blvd. 

Mississauga, ON L5T 2W1 

905-678-9298 

firstonsite.ca 

Fiskars Group 

675 Cochrane Dr., 6th Fl. 


905-940-8460 

fiskarsgroup.com 

Fleetwood Fine Furniture 

156 Corstate Ave., Ste. 300 

Vaughan, ON L4K 4X2 

416-255-1004 

fleetwoodfinefurniture.com 


4777 Kent Ave. 

Niagara Falls, ON L2H 1J5 

905-354-2723 

flexoproducts.com 

Flip.to 

2600 Maitland Center Pkwy., Ste. 100 

Maitland, FL 32751 

407-287-6122 

flip.to 



320 Ballantyne Ave. N. 

Montreal, QC H4X 2C5 

514-808-4606 

floor13.ca 

Follett Corp. 

801 Church Ln. 

Easton, PA 18040 

800-523-9361 

follettice.com 


6599 Kitimat Rd. 

Mississauga, ON L5N 4J4 

800-668-8765 

foodservicesolutions.ca 


1933 E. Locust St. 

Ontario, CA 91761 

909-923-4559 

forbesindustries.com 


18 Maplewood Dr. 

Hazleton, PA 18202 

570-459-0771 

forbo.com 


5216 Portside Dr. 

Medina, OH 44256 

877-716-2757 

foundations.com 


1680 Tech Ave., Unit 2 

Mississauga, ON L4W 5S9 

866-428-0119 

frenchsfoodservice.ca 


1001 Bishop St. N 

Cambridge, ON N3H 4V8 

519-653-5721 

fritolay.ca 


300 Main St., Ste. 22 

East Rochester, NT 14445 

800-724-7378 

frontrunnernetworks.com 


2659 Douglas St., 2nd Fl. 

Vancouver, BC V8T 5M2 

250-483-7373 

Fusion Woodworks Inc. 

197 Leonard St. 

Regina, SK S4N 5X5 

306-359-0817 

Gallagher 

120 South Town Centre Blvd. 

Markham, ON L6G 1C3 

905-948-2614 

ajg.com/ca 

In the wake of ever-changing 

hospitality insurance markets, we 

understand the risks you face 

every day. Gallagher delivers risk 

management and insurance solutions 

crafted to your needs so you can face 

the future with confidence. 

Garnier-Thiebat, Inc. 

3000 S. Eads St. 

Arlington, VA 22202 

888-812-6670 

gtlinens.com 

Gay Lea Foods 

5200 Orbitor Dr. 


905-283-5300 

gaylea.com 




905-829-5534 

gbscooks.com 

GCB Inside 

1320 Shawson Dr., Ste. 200 

Mississauga, ON L4W 1C3 

905-795-1912 

gcbia.com 


60 Worcester Rd. 

Toronto, ON M9W 5X2 

416-736-1144 

gdiservices.ca 

GE Canada 

1919 Minnesota Ct. 

Mississauga, ON L5N 0C9 

905-858-5100 

ge.com/ca 


7500 Hwy. 27, Unit 23A 

Vaughan, ON L4L 0J2 

403-387-0460 





22 St. Clair Ave. E. 

Toronto, ON M4T 2S5 

416-922-2500 

weston.ca 


1228 Old Innes Rd., Ste. 329 

Ottawa, ON K1B 3V3 

613-563-3692 

gerhardscanada.com 

GFL Environmental Corp. 

- Waste Management 

100 New Park Pl., Ste. 500 

Vaughan, ON, L4K 0H9 

905-326-0101 

gflenv.com 


2500 WI-44 


800-256-1073 

continentalgirbau.com 


1350 Flint Rd. 

North York, ON M3J 2J7 

416-661-3660 

globalfurnituregroup.com/ca 




Toronto, ON M6K 3K3 

416-538-3636 

globalhospitality.com 

Globe Coffee Co. Inc 

40 Corstate Ave. 

Concord, ON L4K 4X2 

905-738-9222 

globecoffee.com 

Globe Food Equipment Co. 

2153 Dryden Rd. 

Moraine, OH 45439 

937-299-5493 

globeslicers.com 


7105 Edwards Blvd. 

Mississauga, ON L5S 1Z2 

905-565-6169 

globehotelware.com 

Goodman Global Inc. 

19001 Kermier Rd. 

Waller, TX 77484 

713-861-2500 

Goodmans LLP 

333 Bay St., Unit 3400 

Toronto, ON M5H 2S7 

416-979-2211 

goodmans.ca 


1300 Gezon Pkwy. S.W. 

Wyoming, MI 49509 

616-530-7000 

gfs.com 

Gordon R. Williams Corporation 

3755 Laird Rd., Unit 5 

Mississauga, ON L5L 0B3 

905-820-1400 

williamshvac.com 


155 Edward St., Unit 1 

Aurora, ON L4G 1W3 

647-763-4060 

goslyn.ca 

Gourmet Baker Inc. 

6229 Laurel St. 

Burnaby, BC V5B 3B3 

604-298-2652 

gourmetbaker.com 


133 Peachtree St. N.E. 


866-435-5647 

gppro.com 


200 King St. W., 11th Fl. 

Toronto, ON M5H 3T4 

416-366-0100 

grantthornton.ca 


1320 Shawson Dr., Ste. 100 


905-795-2601 

gc-architects.com 


1301 Westinghouse Blvd., Ste. 1 

Charlotte, NC 28273 

704-843-9292 

greatgrabz.com 


55 Queen St. 

Niagara-on-the-Lake, ON L0S 1J0 

905-468-7831 

greavesjams.com 


130 Alberta St., Ste. 1206 

Ottawa, ON K1P 5G4 

613-237-7149 

greenkeyglobal.com 



Markham, ON L3R 5G2 

905-889-1944 


5900 Avebury Rd. 

Mississauga, ON L5R 3M3 

905-271-2929 

grohe.ca 

Grosfillex 

230 Old W. Penn Ave. 

Robesonia, PA 19551 

800-233-3186 

grosfillexfurniture.com 


195 Dufferin Ave., Ste. 450 

London, ON N6A 1K7 

519-672-3890 

grouplockhart.com 


777 8 Ave. S.W., Ste. 600 

Calgary, AB T2P 3R5 

403-509-1010 

guesttek.com 

GuestWare 

111 Queen Anne Ave. N., Ste. 510 


888-504-8378 

guestware.com 

Guest Supply 

570 Matheson Blvd. E., Unit 5 


866-483-7822 

guestsupply.ca 


137 Stinson’s Bay Rd. 

Fenelon Falls, ON K0M 1N0 

866-353-4876 

gupm.ca 

Habco 

501 Gordon Baker Rd. 

Toronto, ON M2H 2S6 

416-491-6008 

habcomfg.com 


8441 Main St. 

Vancouver, BC V5X 3Y2 

888-442-3366 

haddon.ca 


1847 W. Broadway, Ste. 306 

Vancouver, BC V6J 1Y6 

604-683-7553 

hagerinc.com 

Hall China Company (HLC Inc.) 

672 Fiesta Dr. 

Newell, WV 26050-1077 

304-387-1300 

hlcdinnerware.com/home 

Halton Indoor Climate Systems 

1021 Brevik Pl. 

Mississauga, ON L4W 3R7 

905-624-0301 

sales.ca@halton.com 

halton.com 

Halton Indoor Climate Systems is a 

provider of ventilation and controlsbased 

solutions for commercial 

kitchens. From exhaust, supply and 

emission control, we cover the globe. 


215 Evans Ave. 

Toronto, ON M8Z 1J5 

416-762-7922 

hamidatextiles.com 


1490 Bluegrass Lakes Pkwy. 

Alpharetta, GA 30004 

800-334-0455 

hansgrohe-usa.com 

Hanson Heat Lamps 

7530 San Fernando Rd. 

Sun Valley, CA 91352 

818-767-3501 

hansonheatlamps.com 


5610 McAdam Rd. 

Mississauga, ON L4Z 1P1 

905-890-1220 

harcoco.com 

Harco Enterprises Ltd. 

675 The Pkwy. 

Peterborough, ON K9J 7K2 

705-743-5361 

harcoplastics.com 

Hatco Corp. 

635 S. 28th St. 

Milwaukee, WI 53215 

800-558-0607 

hatcocorp.com 

Hauser Industries 

330 Weber St. N. 

Waterloo, ON N2J 3H6 

800-268-7328, ext. 243 

hauser.ca 

Hayward Pool Products 

2880 Plymouth Dr. 

Oakville, ON L6H 5R4 

888-238-7665 

haywardcanada.com 



HB Consultants – 

Employee Benefits Specialists 

253147 Bearspaw Rd. N.W., Ste. A2 

Calgary, AB T3L 2P5 

403-208-6492 

hbconsultants.ca 


70 Carson St. 

Etobicoke, ON M8W 4Z6 

800-782-0557 

hdsupplysolutions.ca 

Healthier Choice 

401 Jones St. 

Dalton, GA 30720-3464 

800-872-8426 

healthierchoice.com 

Henry of Pelham Wines 

1469 Pelham Rd., R.R.1 

St. Catharines, ON L2R 6P7 

905-641-6970 

henryofpelham.com 

High Liner Culinary 

85 Prologis Blvd., Unit 3 


800-387-7422 

highlinerculinary.com 

HLS Linen Services 

45 Gurdwara Rd. 

Nepean, ON K2E 7X6 

613-842-3000 

hlslinenservices.com 

HLT Advisory Inc. 

4516 Mountainview Rd. 

Beamsville, ON L0R 1B3 

416-924-7737 

hlta.ca 


105 Gordon Baker Rd., Ste. 801 

Toronto, ON M2H 3P8 

866-334-2371 

hobart.ca 

Hobbs & Co. Wine Merchants Inc. 

41 Logan Ave., Ste. 215 

Toronto, ON M4M 2P2 

416-694-3689 

hobbsandcompany.com 

HOK Designs 

400 University Ave., Ste. 2200 

Toronto, ON M5G 1S5 

416-203-9993 

hok.com 

Hold Please Communications 

1579 Ouellette Ave. 

Windsor, ON N8X 1K5 

800-465-3394 

holdplease.com 

Homer Laughlin China Co. 

672 Fiesta Dr. 

Newell, WV 26050-1077 

800-452-4462 

hlcdinnerware.com 

Homisco Global 

Communications Solutions 

99 Washington St. 

Melrose, MA 2176 

781-665-1997 

homisco.com 

Horizon Milling G.P. 

235 Nuggett Ct. 

Brampton, ON L6T 5H4 

905-494-2600 

Hormel Foods Corp. 

1 Hormel Pl. 

Austin, MN 55912 

507-437-5311 

hormel.com 

Horwath HTL - Montreal 

485 McGill St. 

Montreal, QC H2Y 2H4 

514-284-7720 

horwathhtl.ca 

Horwath HTL - Toronto 

439 University Ave. 

Toronto, ON M5G 2N8 

514-284-7720 

horwathhtl.ca 


11720 Horseshoe Way 

Richmond, BC V7A 4V5 

604-248-1806 

hospitalitydesigns.com 



7301 Ranch Rd. 620 N., Ste. 155-193 

Austin, Texas 78726-4537 

512-249-5333 

hftp.org 


499 Main St., P.O. Box 93010 

Brampton, ON L6Y 1N0 

905-677-7511 

hospitalityneedsinc.com 

Hospitality Solutions 

International (HSI) 

9977 N. 90th St., Ste. 300 

Scottsdale, AZ 85258 

480-596-5156 

Hotel Fitness, Div. of 

Brigadoon Fitness 

1818 Research Dr. 

Fort Wayne, IN 46808 

800-269-7130 

brigadoonfitness.com/hotel-fitness 


1299 Main St. 

Rahway, NJ 07065-5024 

888-744-6835 

hoteltechnologies.com 

Hotel Waterparks 

3-1381 Hastings Cres. S.E. 

Calgary, AB T2G 4C8 

800-485-0068 

hotelwaterparks.com 


512 Valridge Dr. 

Ancaster, ON L9G 0A9 

905-648-9838 

hotelevision.ca 

Houston Construction Ltd. (HCL) 

11 Cidermill Ave., Ste. 203 

Concord, ON, L4K 4B6 

905-760-2979 

hclgroup.com 

Established in 1981, Houston 

Construction Ltd. is an industry 

leader, providing full-service 

renovations and constructionmanagement 

services to the hotel 

and resort industry. 

HSBC Canada 

885 W. Georgia St. 

Vancouver, BC V6C 3E9 

604-685-1000 

hsbc.ca 

HSQUARED HOSPITALITY 

GROUP (H2HG) 

P.O. Box 912, 

Colborne, ON K0K 1S0 

905-355-3144 | 416-904-1830 

cairine@hsquaredcanada.com 

hsquaredcanada.com 

A single-source leader in hospitality, 

healthcare & contract furniture 

supply for over 20 years. Canadian 

manufactured & imported furniture. 

HUB International Insurance Brokers 

6712 Fisher St. S.E., Ste. 120 

Calgary, AB T2H 2A7 

hubinternational.com 

403-355-2137 

elizabeth.harris@hubinternational.com 

HUB is an international insurance 

brokerage supporting the hospitality 

industry during a difficult time. Contact 

us for advice & quotes on Employee 

Benefits and Commercial coverage. 


488 Wellington St. W., 6th Fl. 

Toronto, ON M5V 1E3 

416-979-0470 

humanscale.com 

Hunter Amenities International Ltd. 

1205 Corporate Dr. 

Burlington, ON L7L 5V5 

800-668-1483 

hunteramenities.com 

Hunter Douglas Canada 

132 First Gulf Blvd. 

Brampton, ON L6W 4T7 

905-796-7883 

hunterdouglas.ca 

HVS - Toronto 

6 Victoria St. 

Toronto, ON M5E 1L4 

416-686-2260 

hvs.com 


145 W. 17th St., Ste. 400 

North Vancouver, BC V7M 3G4 

604-988-9743 

hvs.com 


5170A Timberlea Blvd. 


800-891-5811 

hydrother.com 

Hypnos Canada 

11616 178th St. 

Edmonton, AB T5S 2E6 

866-649-7667 

hypnoscanada.com 

iBrand Print 

100 Regina Rd., Unit 1 

Woodbridge, ON L4L 8M7 

416-477-2823 

ibrandprint.ca 




Icon Digital Productions Inc. 



905-889-2800 

icondigital.com 


105-9790 Second St. 

Sidney, BC V8L 3Y8 

250-656-9790 

innsourcesolutions.com 

Island Originals 

3 Brewster Rd. 

Brampton, ON L6T 5G9 

905-794-8500 

islandoriginals.ca 

JM Architecture Inc. 

15243 91 Ave. 

Surrey, BC V3R 8P8 

604-583-2003 

jmarchitecture.ca 

Igloo Refrigeration Ltd. 

124 Norfinch Dr. 

Toronto, ON M3N 1X1 

416-663-3051 

igloorefrigeration.com 

InnVentures Hospitality Corp. 

13061-15th Ave. 

South Surrey, BC V4A 1K6 

604-306-1440 

innventures.ca 

Islandaire 

500 Middle County Rd. 

St. James, NY 11780 

631-471-2900 

islandaire.com 

Johnson-Rose Inc. 

7300 E. Danbro Cres. 


888-461-2494 

johnsonrose.ca 

Illy Espresso Canada, Inc. 

197 Main St. 

Fredericton, NB E3A 1E1 

914-263-4473 

illy.com 

InnVue Inc. 

925 Newton Ave., Ste. 103 

Quebec City, QC G1P 4M2 

418-907-0296 

innvue.com 

Italpasta Ltd. 



905-792-9928 

italpasta.com 


160 Tycos Dr., Ste. 2201 

Toronto, ON M6B 1W8 

416-792-3800 

jostco.com 

Imagewear by Marks Work 

Wearhouse 

6325 11 St. S.E., Ste. 14 

Calgary, AB T2H 2L6 

800-663-6275 

imagewear.ca 

Impark 

601 W. Cordova St., Ste. 300 

Vancouver, BC V6B 1G1 

604-681-7311 

impark.com 


12 Kodiak Cres. 

Toronto, ON M3J 3G5 

416-638-7404 

imperialcoffee.com 

Imprint Plus 

100 Front St. E. 

Toronto, ON M5A 1E1 

800-563-2464 

imprintplus.com 

Indigo 

1 Ville Marie Pl., Ste. 1130 

Montreal, QC H3B 2A7 

514-874-1208 

parkindigo.com 

Instacomm Canada Inc. 

200 N. Service Rd. W., Ste. 300 

Oakville, ON L6M 2Y1 

905-465-1266 

instacomm.com 


606 Champlain Rd., Ste. 302 

Saint-Jean-sur-Richelieu, QC J3B 6X1 

888-404-6268 

intello.com 

Interface Canada Inc. 

233 Lahr Dr. 

Belleville, ON K8N 5S2 

800-267-2149, ext. 2128 

interfaceflor.ca 


760 Pacific Rd. 

Oakville, ON L6L 6M5 

905-847-0114 

interfacemktg.com 


621 Old Hwy. 8, P.O. Box 35 

Rockton, ON L0R 1X0 

800-281-4413 

intersteam.com 

Ipso (Commercial Coin Laundry) 

1 Shepard St., P.O. Box 990 

Ripon, WI 54971 

920-748-3121 

ipso.com 

Ivanhoe Cheese Inc. 

11301 Hwy. 62, R.R. 5 

Madoc, ON K0K 2K0 

613-473-4269 

ivanhoecheese.com 

Jalco 

3801 19 St., N.E. 

Calgary, AB T2E 6S8 

403-265-0911 

jalco.ca 

Jamco – The Table & Chair People 

415 Signet Dr. 

North York, ON M9L 1V3 

416-740-0076 

jamcowood.com 


3340 Orlando Dr. 

Mississauga, ON L4V 1CT 

905-673-7145 

janesfamilyfoods.com 


76 Coldbrook Village Park Dr. 

Coldbrook, NS B4R 1B9 

902-676-3200 

janiking.ca 

Jaymar 

75 Jaymar St. 

Terrebonne, QC J6W 1M5 

450-471-4172 

jaymar.ca 

JRoss Recruiters 

3500-2 Bloor St. E. 

Toronto, ON M4W 1A8 

416-410-5316 

jrossrecruiters.com 


780 Derwent Way 

Delta, BC V3M 6H9 

604-244-7627 

jrsamenities.com 


41 l’Industrie St. 

Sainte Melanie, QC J0K 3A0 

450-889-2229 

jsp-industries.com 


1400 Northbrook Pkwy., Ste. 320 

Suwanee, GA 30024 

800-321-6221 

jtech.com 


2857 Sherwood Heights Dr., Unit 13 

Oakville, ON L6J 7J9 

905-829-9768 

juststephsales.com 

K-Bro Linen 

6969 55 St. E. 

Calgary, AB T2C 4Y9 

403-724-9001 

k-brolinen.com 


10227 218 St. N.W. 

Edmonton, AB T5S 2C3 

888-477-0344 

innquest.com 


2121 Argentia Rd., 4th Fl. 

Mississauga, ON L5N 2X4 

905-607-7244 

ircgroup.com 

JFC International Inc. 

1025 Kamato Rd. 


905-629-0993 

jfc.com 


1028 Lakeshore Rd. E. 

Oakville, ON L6J 1K8 

905-842-6437 

karafurniture.com 

Specialists in hospitality software 

systems and solutions, InnQuest 

Canada can meet all your 

technological needs. We provide PMS 

and POS solutions across Canada. 

ISA International Inc. 

46 Dufflaw Rd. 

Toronto, ON M6A 2W1 

416-782-9100 

havaseat.com 


200 E. Randolph Dr. 


312-782-5800 

jll.com 


275 Pendant Dr. 

Mississauga, ON L5T 2W9 

888-705-9444 

karcher.ca 




235310 Grey Rd. 13 

Kimberly, ON N0C 1G0 

905-844-1900 

karstan.com 


5811 46th St. S.E. 

Calgary, AB T2C 4Y5 

403-279-1020 

kingkoil.ca 

LCE Interiors 

250 Trowers Rd., Unit 9 

Woodbridge, ON L4L 5Z7 

905-856-5488 

lceinteriors.com 


653 Hodge St. 

Montreal, QC H4N 2A3 

514-747-5510 

liebermantranche.com 

Kartners Bathroom Accessories 

1146 15th St. W. 

North Vancouver, BC V7P 1M9 

604-628-0567 

kartners.com 


4150 Spallumcheen Dr. 

[Head Office Location] 

Armstrong, BC V0E 1B6 

250-546-3196 

Lecours Wolfson 

116 Spadina Ave., Ste. 700 

Toronto, ON M5V 2K6 

416-703-5482 

lecourswolfson.com 

Life Fitness 

9525 Bryn Mawr Ave. 

Rosemont, IL 60018 

847-288-3300 

lifefitness.com 

Keller Williams Realty 

Centres Brokerage 

16945 Leslie St., Units 27-29 

Newmarket, ON L3Y 9A2 

905-895-5972 

kevindixon.ca 

Kellogg Canada Inc. 

5350 Creekbank Rd. 

Mississauga, ON L4W 5L5 

905-290-5200 

kelloggs.ca 


465 Central Ave. 

Fort Erie, ON L2A 3T8 

888-887-9923 

kendale.ca 


1245 California Ave. 

Brockville, ON K6V 7N5 

613-342-8455 

ketchum.ca 

Keystone Fitness 

7700 Keele St., Unit 8 

Vaughan, ON L4K 2A1 

416-667-7112 

keystonefitness.ca 

KGB Marketing Inc. 

5630 Tomken Rd. 


905-624-3730 

kgbmarketing.com 


4049 74th Ave. S.E. 

Calgary, AB T2C 2H9 

403-444-9300 

kienna.com 


1180 E. 16th St. 

Jasper, IN 47549 

800-634-9510 

kimballhospitality.com 

Kimberly-Clark Inc. 

50 Burnhamthorpe Rd. W. 

Mississauga, ON L5B 3C2 

905-277-6500 

kimberly-clark.com 


1215 13 St. S.E., Ste. 212 

Calgary, AB T2G 4Y3 

403-244-6440 

koregroupinc.com 


95 Moatfield Rd. 

Don Mills, ON M3B 3L6 

416-441-5000 

kraftheinzfoodservice.ca 

K.R. Moeller Associates Ltd. 

1040 Pachino Ct. 

Burlington, ON L7L 6B9 

905-332-1730 

Kruger Products L.P. 

1900 Minnesota Ct., Ste. 200 

Mississauga, ON L5N 5R5 

888-942-1212 

krugerproducts.ca 


1005 Garrison Rd. 

Fort Erie, ON L2A 1N8 

905-994-8833 

Lamb Weston Canada 

153 Range Rd. 

Purple Springs, AB T0K 1X0 

403-223-3088 

lambweston.ca 

Lamplough Cutlery Ltd. 

5501 Vanden Abeele St. 

Saint-Laurent, QC H4S 1S1 

514-335-7883 

Lancaster Colony 

Commercial Products 

2353 Westbrooke Dr. 

Columbus, OH 43228 

844-324-1444 

lcpinc.com 

Larry Mckenzie Realty 

Executives Elite 

156 Jozo Weider Blvd., Ste. 9 

Blue Mountains, ON L9Y 0V2 

519-673-7822 

larrymckenzie.ca 


350 Clayson Rd. 

Toronto, ON M9M 2H2 

416-745-9588 

ledafurniture.com 

Legrand AV 

113 Iber Rd. 

Ottawa, ON K2S 1E7 

888-766-9770 

legrandav.com 

LEVEL IT Table Bases 

2 Holland Dr., Unit 7 

Bolton, ON L7E 1E1 

905-857-7142 

flattech.com 

Levey Industries Inc. 

2150 Winston Park Dr. 

Oakville, ON L6H 5V1 

800-588-3990 

leveyindustries.com 

Lexmark Carpet Mills Inc. 

285 Kraft Dr. 

Dalton, GA 30721 

800-871-3211 

lexmarkcarpet.com 


20 Norelco Dr. 

North York, ON M9L 2X6 

647-253-6300 

lg.ca/business 

LG Electronics is the industry 

leader in hospitality display 

solutions. Our product-portfolio 

features commercial TVs, touchscreen 

displays, digital signage, 

videowall solutions and more. 

Libbey Glassware, a Libbey 


300 Madison Ave. 

Toledo OH, 43604 

419-325-2100 

libbey.com 

LightGuard 

272 W. Stag Park Service Rd. 

Burgaw, NC 28425 

910-259-1131 

lightguard.com 

Liinz 

3035 Industriel Blvd. 

Sherbrooke, QC J1L 2T9 

800-567-3719 

liinz.com 

Lindt & Sprüngli (Canada) Inc. 

181 University Ave., Unit 900 

Toronto, ON M5H 3M7 

416-351-8566 

lindt.ca 

Liveport 

3500 Carrington Rd., Ste. 106 

W. Kelowna, BC V4T 3C1 

866-721-0485 

liveport.com 

LOC International 

375 Blvd Roland-Therrien, Ste. 230 

Longueuil, QC J4H 4A6 

800-724-5904 

locinternational.com 


237 12th St. N.W., P.O. Box 849 

West Fargo, ND 58078 

800-247-7335 

lockwoodmfg.com 


4550 Excel Pkwy. 

Addison, TX 75001 

214-553-5308 

pager.net 

Lowry School for Pool & 

Spa Chemistry 

5-1151 Gorham 

Newmarket, ON L3Y 8Y1 

800-391-8378 

lowryschools.com 

LUDA Foods 


Pointe-Claire, QC H9R 1B9 

514-695-3333 

luda.ca 




MAC Interior Design Inc. 

1679 Bedford Row 

Halifax, NS B3J 1T1 

902-425-4959 

macinteriordesign.com 

Master Group 

8865 Hwy 50, Unit 1 

Vaughan, ON L4H 4V5 

905-850-4811 

master.ca 

McCullagh Coffee (FoodService) 

1100 Invicta Dr., Unit 4 

Oakville, ON L6H 2K9 

800-563-7007 

mccullaghcoffee.com 


920 Milliken Rd, P.O. Box 1926 

Spartanburg, SC 29304 

864-503-2020 

milliken.com 

Macgregors Meat & Seafood Ltd. 

270 Garyray Dr. 

Toronto, ON M9L 1P2 

416-749-5951 

macgregors.com 

Maestro PMS 

65 Allstate Pkwy. Unit. 100 

Markham, ON L3R 9X1 

888-667-8488 

maestropms.com 

Magic Seasoning Blends 

720 Distributors Row, P.O. Box 23342 

New Orleans, LA 70123-0342 

504-731-3590 

chefpaul.com 

Maitre’D by Posera POS 

341 Talbot St. 

London, ON N6A 2R5 

800-465-2400 

posera.com 


5905 Rue Kieran St. 

Saint-Laurent, QC H4S 0A3 

800-361-0385 

majesticinternational.com 


2110 S. 26th St. 

Manitowoc, WI 54220 

920-682-0161 

manitowocice.com 


150 E. First St. 

Perrysville, OH 44864 

877-850-3060 

mansfieldplumbing.com 

Maple Leaf Foodservice 

6897 Financial Dr. 

Mississauga, ON L5N 0A8 

905-285-5000 

mapleleaf.ca 


90 Burnhamthorpe Rd. W., Ste. 1102 

Mississauga, ON, L5B 3C3 

905-828-8800 

marinatextiles.com 

Mark’s Commercial 

205 Quarry Park Blvd. S.E., Ste. 110 

Calgary, AB T2C 3E7 

403-592-8290 

marks.com 

Master Pools by Dominion 

Gunite Calgary Ltd. 

1381 Hastings Cres. S.E., Ste. 3 

Calgary, AB T2G 4C8 

403-287-1660 

masterpoolscalgary.com 

Match Marketing Group Inc. 

5225 Satellite Dr. 


877-628-2405 

matchmg.com 

Matrix Canada/Stak Fitness 

6725 Millcreek Dr., Unit 4 

Mississauga, ON L5N 5V3 

905-819-1232 

ca.matrixfitness.com 


3075 14th Ave., Unit 15 


905-752-1200 

matrixpos.com 

Matrix Hospitality Furniture Inc. 

1290 Martin Grove Rd. 

Etobicoke, ON M9W 4X3 

647-847-1299 

matrixhospitality.ca 

Max Group Specialty Products Ltd. 

246 E. First St., Ste. 2 

North Vancouver, BC V7L 1B3 

800-667-9387 

maximillien.com 

Maytag Commercial Laundry 

965 E. Napier Ave. 

Benton Harbour, MI 49022 

269-925-3006 

maytagcommerciallaundry.com 


8800 Main St. 

Florenceville-Bristol, NB E7L 1B2 

506-392-5541 

mccain.ca 

McCall’s 

1290 Fewster Dr. 

Mississauga, ON L4W 1A4 

905-602-9622 

mccalls.ca 


600 Clarke Rd. 

London, ON N5V 3K5 

800-265-4988 

clubhouseforchefs.ca 


361 Connie Cres., Unit B 

Concord, ON L4K 5R2 

877-634-2522 

mega-lab.com/food-kitchen 


50 Ronson Dr., Unit 150 


800-565-4882 

melitta.ca 

Mellors Exceptional Hospitality 

Recruitment Services 

777 Bay St., P.O. Box 46037 

Toronto, ON M5G 2P6 

416-925-7533 

mellors.ca 

Meteor Telecommunications 

Phone Systems 



905-595-4444 

meteortel.com 

Metro Wallcoverings 

2600 Steeles Ave. W 


905-738-5177 

metrowallcoverings.com 


246 Rue Principale St. 

Saint-Damase, QC J0H 1J0 

450-797-3702 

st-damase.com 

MGS 

20423 State Rd. 7 

Boca Raton, FL 33498 

561-218-8798 

mgsdesigns.com 


2 Annette Rd., Ste. 3 

Foxboro, MA 02035 

800-637-7567 

microfridge.com 

MIDI Division of BDM + Furniture Inc. 

1273 Saint-Laurent Blvd. W. 

Louiseville, QC J5V 2L4 

819-601-8702 

mi-di.ca 

Miele Ltd. 

161 Four Valley Dr. 

Vaughan, ON L4K 4V8 

888-325-3957 

mieleprofessional.ca 


P.O. Box 400 

Kenner, LA 70063 

504-467-9591 

milnor.com 

Since 1947, Milnor Laundry 

Systems has been a leading 

commercial and industrial laundryequipment 

manufacturer throughout 

the world. Our washer-extractors 

and dryers are available with a 

variety of controls, from very 

simple to sophisticated, depending 

on your hotel laundry’s needs. 

Contact a local dealer to discover 

how Milnor can save you time, 

energy and water. 


4035 Ambroise St., Ste. 301 

Montreal, QC H4C 2E1 

844-624-4377 

hotello.ca/en 

Minibar Systems Canada 

21 Queen St. E., Unit 201 

Brampton, ON L6W 3P1 

301-354-5055 

minibarna.com 


4000 Innovation Dr. 

Kanata, ON K2K 3K1 

613-592-2122 

mitel.com 

Modern Air Filter Corp. (formerly, 


15 Melanie Dr. 

Brampton, ON L6T 4K9 

416-728-7735 

modernairfilters.com 


110 Yonge St., Ste. 1102 

Toronto, ON 

416-360-1617 

modernniagara.com/hvactoronto 



MODIO Guestroom Acoustic Control 

3-1050 Pachino Ct. 


905-332-1730 

modio.audio 

What’s better than a good 

night’s rest? MODIO lets guests 

control their room’s acoustics as 

they would temperature and lighting, 

improving sleeping conditions. Far 

superior to ‘white-noise’ machines, 

MODIO is designed for hotels and 

supported by a company with over 

40 years’ experience in the sound 

masking field. 

Moncur Design Associates 

160 Pears Ave., Ste. 412 

Toronto, ON M5R 3P8 

416-537-7991 

moncur.ca 


3300 Bloor St. W. 

Toronto, ON M8X 2X2 

416-232-6306 

moneris.com 


1830 Stearman Ave. 

Hayward, CA 94545 

510-785-8822 

montaguecompany.com 


99 Dufferin Ave., P.O. Box 547 

Trenton, ON K8V 5R7 

800-267-7509 

mortonparker.com 


2531 Stanfield Rd. 

Mississauga, ON L4Y 1S4 

905-279-9100 

mother-parkers.com 

Mr. Grab Bar Inc. 

2367 Vanderbilt Beach Rd., Ste. 806 

Naples, FL 34109 

239-514-4722 

mrgrabbar.com 


5680 Timberlea Blvd. 

Mississauga, ON L4W 4M6 

877-512-2233 

muldoonscoffee.com 

Mul-T-Mat & Supply Co. 

106 Rayette Rd., Unit 4 


800-567-6287 

mul-t-mat.com 


5659 Royalmount Ave. 

Mount Royal, QC H4P 2P9 

888-275-4538 

mvpgroupcorp.com 

Mydigitaloffice 

4350 E.W. Hwy., Ste. 401 

Bethesda, MD 20814 

206-438-9957 

mydigitaloffice.com 


5601 Steeles Ave. W., Unit 4 

North York, ON M9L 1S7 

416-749-4000 

negltd.com 

National Event Supply 

3544 Nashua Dr. 

Mississauga, ON, L4V 1L2 

800-827-8953 

nationaleventsupply.com 


8771 No. 4 Rd. 

Richmond, BC V6Y 2T7 

604-277-9294 

hotelsupplycanada.com 


7050 Telford Way, Unit 100B 

Mississauga, ON L5S 1V7 

905-612-0085 

natureknows.ca 

Naya 

2030 Pie-IX Blvd., Ste. 214 

Montreal, QC H1V 2C8 

888-456-6292 

naya.com 

Neil Jones Food Company 

1701 W 16th St. 

Vancouver, WA 98660 

360-696-4356 

neiljonesfoodcompanies.com 


148 Norfinch Dr. 

Toronto, ON M3N 1X8 

416-740-2424 

nellacutlery.com 

Neo-Image Candlelight Ltd. 

1331 Blundell Rd. 

Mississauga, ON L4Y 1M6 

905-273-3020 

neo-image.com 


25 Sheppard Ave. W., 21st Fl. 

Toronto, ON M2N 6S8 

844-221-2232 

nestleprofessional.ca 


101 Brock Rd. S. 

Puslinch, ON N0B 2J0 

888-565-1445 

nestle-waters.ca 


450 Harry Walker Pkwy. S. 

Newmarket, ON L3Y 8E3 

905-952-2288 

netversity.ca 

Noram Contract Inc. 

29 Portland St. 

Toronto, ON M8Y 1A6 

416-236-0771 

noraminteriors.com 


5650 Keaton Cres., Unit B 

Mississauga, ON L5R 3G3 

905-502-8222 

noraxx.ca 

Noritake Canada Ltd. 

90 Nuggett Ave. 

Toronto, ON M1S 3A7 

416-291-2946 

noritakechina.com/canada 


8088 River Way 

Delta, BC V4G 1K9 

604-940-8283 

northern-feather.com 


89 Cutler Ave., Unit 104 

Dartmouth, NS B3B 0J5 

902-468-5062 

novacommunications.com 


44 E. Beaver Creek, Unit 15 

Richmond Hill, ON L4B 1G8 

905-707-5027 

nrgequipment.ca 


200-1619 Store St. 

Victoria, BC V8W 3K3 

250-360-2106 

numberten.com 


1 Ocean Spray Dr. 

Lakeville, MA 02347 

800-662-3263 

oceanspray.ca 

Oculus Hospitality Training & 

Business Solutions Inc. 

422 Richards St., Ste. 170 

Vancouver, BC V6B 2Z4 

604-569-3931 

oculussolutions.com 

Odyssey Wallcoverings 

60 Prince Andrew Pl. 

Toronto, ON M3C 2H4 

647-288-0888 

odysseywallcoverings.com 

Oggi Design Inc. 

2975 Sartelon St., Ste. A 

Montreal, QC H4R 1E6 

514-327-0440 

oggidesign.com 


3821 78 Ave. 

Edmonton, AB T6B 3N8 

780-440-0400 

onecgroup.com 

OnePress Ironer 

2500 State Rd. 44 


800-256-1073 

onepressironer.com 

Onity 

4001 Fairview Industrial Dr. S.E. 

Salem, OR 97302 

800-248-6189 

onity.com 


7475 Kimbel St., Unit 5 

Mississauga, ON L5S 1E7 

905-673-1308 

ontariolaundry.com 

Opella LLC 

1160 W. 13th St. 

Riviera Beach, FL 33404 

772-919-7905 

opella.com 


500 Oracle Pkwy. 

Redwood Shores, CA 94065 

650-506-7000 

oracle.com 

Orchid Island Juice Company 

330 N. U.S. Hwy. One 

Fort Pierce, FL 34950 

772-465-1122 

orchidislandjuice.com 

Oreck Corp. 

1400 Salem Rd. 

Cookeville, TN 38506 

800-989-3535 

oreck.com 




Orkin Canada 

5840 Falbourne St. 

Mississauga, ON L5R 4B5 

800-570-4157 


14490 Catalina St. 

San Leandro, CA 94577 

800-938-1900 

otisspunkmeyer.com 

Ozomate, the Ozone Company 

7585 Cordner St. 

LaSalle, QC H8N 2R5 

888-696-6283 

ozomate.com 


4711 Yonge St. 

Toronto, ON M2N 6K8 

800-332-7787 

pgpro.ca 

PAG Hospitality 

209-1155 De la Montagne St. 

Montreal, QC H3G 0C7 

514-378-1879 

pag-solutions.com 

Pacini 

170 Taschereau Blvd., Ste. 300 

La Prairie, QC J5R 5H6 

450-444-4749 

pacini.com 


20 Iroquois St. 

Niagara Falls, NY 14303 

716-278-0015 

plastic2oil.com 


5770 Ambler Dr. 

Mississauga, ON L4W 2T3 

905-624-5010 

panasonic.ca 

PanSaver 

542 N. Lewis Rd., Ste. 206 

Limerick, PA 19468 

877-726-7287 

pansaver.com 


1290 N. Clybourn Ave. 


312-239-0166 

paramountlodging.com 

ParkSmart Inc. 

301 Matheson Blvd. W. 

Mississauga, ON L5R 3G3 

905-755-0027 

smartcity-parksmart.com 

Park Indigo (formerly Vinci Park) 

1 Place Ville Marie, Ste. 1130 

Montréal, QC H3B 2A7 

514-874-1208 

parkindigo.com 

PC Music 

1020 Lawrence Ave. W., Ste. 206 

Toronto, ON M6A 1C8 

866-284-3269 

pcmusic.com 

Peerless Hospitality 

335 Rue de Roxton 

Actonvale, QC J0H 1A0 

888-467-5075 

peerlesshospitality.com 

Peller Estates 

290 John St. E. 


905-468-4678 

peller.com 


700 Jackson St. 

Kenner, LA 70062 

504-467-9591 

milnor.com 

Penalta Group Ltd. 

504 Iroquois Shore Rd. 

Oakville, ON L6H 3K4 

905-465-0970 

penaltagroup.com 


77 City Centre Dr. 

Mississauga, ON L5B 1M5 

905-212-7377 

pepsico.com 

Perfect Fry Company 

42 Allen Martin Dr. 

Essex Junction, VT 05452 

802-658-6600 

perfectfry.com 

Permul Ltd. 

3397 American Dr., Unit 5 

Mississauga, ON L4V 1T8 

905-670-3744 

permul.com 


595 Burrard St., 16th Fl. 

Vancouver, BC V7X 1L4 

604-685-3530 

tpd.com 

Pet on Vacation 

60 Semple Creek Rd. 

Tatamagouche, NS B0K 1V0 

705-828-1198 

petonvacation.com 


281 Hillmount Rd. 

Markham, ON L6C 2S3 

888-744-5477 

philips.ca 


189 Bullock Dr. 

Markham, ON L3P 1W4 

905-294-9570 

signify.com 


3761 Commerce Dr., Ste. 413 

Baltimore, MD 21227 

888-234-2722 

phillipsfoods.com 

Phone Suite 

2150 W. 6th Ave., Unit D 

Broomfield, CO 80020 

800-245-9933 

phonesuite.com 

PI Fine Art 

1180 Caledonia Rd. 

Toronto, ON M6A 2W5 

416-789-7156 

pifineart.com 

Picture This On Granite 

82 Chemin des Ursulines 

Stanstead, QC J0B 3E0 

819-876-5009 

picturethisongranite.com 

Piller’s Fine Foods 

443 Wismer St. 

Waterloo, ON N2K 2K6 

519-743-1412 

pillers.com/foodservice 

Pinnacle Foods Canada 

6555 Mississauga Rd., Ste. A 

Mississauga, ON L5N 1A6 

973-541-6638 


3220 Orlando Dr., Unit 3 

Mississauga, ON L4V 1R5 

905-677-4428 

pitco.com 

Plan A PR & Marketing Inc. 

1420 E. Concord St. 


407-905-0608 

planapr.com 

PLI Cards 

1220 Trade Dr. 

North Las Vegas, NV 89030 

828-210-4754 

plicards.com 


301 Donlands Ave., Ste. 100 

East York, ON M4J 3R8 

416-979-2092 

pofp.com 

(The) Pop Shoppe 

590 S. Service Rd. 

Stoney Creek, ON L8E 2W1 

905-643-7713 

thepopshoppe.com 

Postime Inc. 

729 Henry Ave. 

Winnipeg, MB R3E 1V2 

204-452-3444 

postime.com 

PPL Aquatic, Fitness & Spa Group Inc. 

5170 Timberlea Blvd., Ste. A 


905-501-7210 

pplgroup.com 

Precise ParkLink Inc. 

100 Floral Pkwy. 

Toronto, ON M6L 2C5 

416-398-4052 

preciseparklink.com 

Preferred Alliance Group 

Systems Ltd. 

2275 Upper Middle Rd. E., Ste. 101 


647-962-3447 

preferredalliance.ca 


355 E. Kehoe Blvd. 

Carol Stream, IL 60188 

630-462-8800 

princecastle.com 

Professional Sanitation & Packaging 

10 Loring Dr. 

Bolton, ON L7E 1J9 

905-951-9410 

professionalsanitationpackaging.com 

Profitek POS Solutions 

70 E. Beaver Creek Rd., Unit 37 

Richmond, BC L4B 3B2 

905-889-9239 

profitek.com 

Promoware Corp. 

2210 Hanselman Ave. 

Saskatoon, SK S7L 6A4 

306-652-7228 

promowarecorp.com 

Protect-A-Bed 

1500 S. Wolf Rd. 

Wheeling, IL 60090 

847-998-6901 

protectabed.com 




180 Trowers Rd., Unit 28 

Vaughan, ON L4L 8A6 

905-264-6621 

psav.com 

(The) Refinishing Touch 

9350 Industrial Trace 

Alpharetta, GA 30004 

770-642-4169 

therefinishingtouch.com 

Revive Wet Towel Co. 

2645 Lynburn Cres. 

Nanaimo, BC V9S 3T7 

866-206-6158 

revivehottowels.com 

Royal Design Inc. 

636 Edward Ave., Unit 1 

Richmond Hill, ON L4C 0V4 

905-508-5600 

royaldesign.ca 

Purity Pest Control 

64 Conley St. 

Toronto, ON L4J 2X5 

905-761-9388 

puritypestcontrol.com 

QUASEP 

811 Islington Ave. 

Toronto, ON M8Z 5W8 

800-331-9433 

quasep.ecps.ca 


880 Milner Ave. 

Toronto, ON M1B 5N7 

416-321-5823 

rabcofoodservice.com 


2410 Meadowpine Blvd., Ste. 107 

Mississauga, ON L5N 6S2 

905-567-5777 

rational-online.com 

RAK Porcelain (Distributed 

by Horeca & Co. Inc.) 

2317 Guenette St. 

Saint-Laurent, QC H4R 2E9 

514-379-3330 

rakporcelain.com 

RBC Royal Bank 

200 Bay St., 1st Fl. 

Toronto, ON M5J 2J5 

416-842-7575 

rbcroyalbank.com/business 

Re/max 

7101 Syntex Dr. 

Mississauga, ON L5N 6H5 

905-542-2400 

remax.ca 

Reckitt Benckiser Canada Inc. 

1680 Tech Ave., Unit 2 


905-283-7000 

reckittbenckiser.com 

RedDot Brands 

300 Wengel Dr. 

Reedsburg, WI 53959 

608-534-9448 


5190 Timberlea Blvd. 


905-602-4588 

redmondwilliams.com 

Regal Ware Inc. 

1675 Reigle Dr. 

Kewaskum, WI 53040 

262-626-2121 

regalware.com 

Renard International 

121 Richmond St. W., Ste. 500 

Toronto, ON M5H 2K1 

renardinternational.com 

steve@renardinternational.com 

The global leader in hospitality 

executive recruitment. In 2021, 

we celebrate our 51st anniversary, 

successfully completing management 

searches in 50+ countries. The most 

trusted name in the industry. 


3590 Rivergate Way, Ste. 1805 

Ottawa, ON K1V 1V6 

613-769-0477 

reneebatesdesigns.com 

Rescue 7 Inc. 

107-550 Alden Rd. 

Markham, ON L3R 6A8 

905-474-0770 

rescue7.net 

Reservationbooks.com 

1460 Meriline Rd., P.O. Box 78029 

Ottawa, ON K2E 1B1 

800-942-7086 

reservationbooks.com 

ResortSuite 

171 E. Liberty St., Ste. 207 

Toronto, ON M6K 3P6 

416-259-0715 

resortsuite.com 


14922 54A Ave. 

Surrey, BC V3S 5X7 

604-576-2339 

restwell.com 


1881 Yonge St., Ste. 201 

Toronto, ON M4S 3C4 

416-929-1496 

reuven.com 

RIBA Corp. 

433 Consortium Ct. 

London, ON N6E 2S8 

519-668-3396 

ribacorporation.com 

Richardson Oilseed Ltd. 

1 Lombard Pl. 

Winnipeg, MB R3B 0X8 

204-394-5961 

richardson.ca 


1084 Kenaston St., Unit 4 

Ottawa, ON K1B 3P5 

613-745-9161 

ridalco.com 

Rising Tide Consultants Ltd. 

1130 W. Pender St., Unit 1620 

Vancouver, BC V6E 4A4 

604-669-2928 

risingtideconsultants.ca 

Robot Coupe U.S.A. Inc. 

280 S. Perkins St. 

Ridgeland, MS 39157 

801-898-8411 

robotcoupeusa.com 


24 Viceroy Rd. 

Concord, ON L4K 2L9 

905-738-0737 

rocelco.com 


3149 Production Way 

Burnaby, BC V5A 3H1 

604-421-5388 


44 Meg Dr. 

London, ON N6E 3R4 

519-668-3711 

rodoinc.com 


333 Bloor St. E., 10th Fl. 

Toronto, ON M4W 1G9 

416-935-7777 

rogers.com/business 

Ronco 

70 Planchet Rd. 


905-660-6700 

ronco.ca 

Rubbermaid Commercial 

Products Canada 

400-586 Argus Rd. 

Oakville, ON L6J 3J3 

800-998-7004 

rubbermaidcommercial.com 


200 W. Sand Lake Rd., Ste. 800 


800-255-8818 

safemark.com 

Sagetra Inc. (Sanelli Cutlery) 


Saint-Laurent, QC H4T 1X9 

514-335-9851 

sagetra.com 


950 Rue Valois 

Vaudreuil-Dorion, QC J7V 8P2 

514-616-2586 

saltosystems.com 

Samsung Display Solutions 

2050 Derry Rd. W. 

Mississauga, ON L5N 0B9 

800-726-7864 

displaysolutions.samsung.com 

Sanimax 

5068 Whitelaw Rd., R.R. 6 

Guelph, ON N1H 6J3 

519-824-2381 

sanimax.com 

Saputo 

2365 Chemin de la Côte-de-Liesse 

Saint-Laurent, QC H4N 2M7 

514-328-6662 

saputo.com 

Sara Lee Foodservice Ltd. 

226 Britannia Rd. E. 

Mississauga, ON L4Z 1S6 

905-206-0443 

saraleefoodservice.com 


111 Copernicus Blvd. 

Brantford, ON N3P 1N4 

519-751-1770 

scjohnson.com 

SCA Tissue 

412-710 Dorval Dr. 

Oakville, ON L6K 3V7 

905-339-3539 

sca.com 




Schindler Elevator Corp. 

3640A McNicoll Ave. 

Toronto, ON M1X 1G5 

416-332-8280 

schindler.com 


7525 Cahill Rd. 

Minneapolis, MN 55439 

952-941-1700 

sicoinc.com 

SkyTouch Technology 

16220 N. Scottsdale Rd., Ste. 300 

Scottsdale, AZ 85254 

602-337-2800 

skytouchtechnology.com 

Southern Aluminum 

5 Hwy. 82 W. 

Magnolia, AR 71753 

800-221-0408 

southernaluminum.com 


215 Konrad Cres., Unit 2 

Markham, ON L3R 8T9 

905-475-7753 

schoolhouseproducts.com 


598 Victoria, P.O. Box 36554 

St-Lambert, QC J4P 3S8 

450-923-0065 

signaturecanada.ca 


1975 Lonsdale Ave., Unit 107 

North Vancouver, BC V7M 2K3 

604-926-3215 

smarthotelsoftware.com 


101 Corporate Woods Pkwy. 

Vernon Hills, IL 60061 

847-215-4500 

scotsman-ice.com 


8978 Glebe Park Dr. 

Easton, MD 21601-7004 

410-822-7500 

seawatch.com 

Sealed Air 

2415 Cascade Pointe Blvd. 

Charlotte, NC 28208 

980-221-3235 

sealedair.com 

Select Food Products Ltd. 

120 Sunrise Ave. 

Toronto, ON M4A 1B4 

416-759-9316 

selectfoodproducts.com 


2 Holland Dr. 

Kleinburg, ON L7E 1E1 

905-857-7142 

selecthospitalitysystems.com 

Serta Canada 

2550 Meadowvale Blvd., Unit 1 


905-817-9669 

sertacanada.com 

Seura Inc. 

1230 Ontario Rd. 

Green Bay, WI 54311 

920-857-9069 

seura.com 

Shoes for Crews 

5000 T-Rex Ave., Ste. 100 


800-523-4448 

shoesforcrews.com 

Shorewood Furniture 

1617 Melanson Rd. 

Greater Lakeburn, NB E1H 2B9 

506-857-0726 

shorewoodfurn.com 

Sika Footwear/Ecolad Corp. 

2539 Dougall Ave. 

Windsor, ON N8X 1T5 

519-250-0366 

sikafootwear.com 


2550 Meadowvale Blvd., Unit 1 


905-817-9669 

simmonshospitality.ca 

Simple Shower Solutions 

7825 Coronet Rd. N.W. 

Edmonton, AB T6E 4N7 

587-523-2345 

simpleshowersolutions.com 

lance@simpleshowersolutions.com 

Simple Shower Solutions 

manufactures ready to tile shower 

pans, from tub conversions to custom 

sizes, for new builds or renovations, 

that install in minutes. 

We also supply cultured marble 

showers and wall surrounds, steel 

showers, steel bathtubs, acrylic 

showers, shower doors, LED mirrors, 

and other bathroom accessories. 

Sirius XM Canada 

135 Liberty St., 4th Fl. 

Toronto, ON M6K 1A7 

416-513-7470 

siriusxm.ca 

Sita Importing & Manufacturing Inc. 

242 Applewood Cres., Unit 14 

Concord, ON L4K 4E5 

905-264-8264 

sitachairs.com 

SiteMinder 

15301 N. Dallas Pkwy., 

Tower 1, Ste. 350 

Addison, TX 75001 

800-511-6038 

sitemender.com 




905-759-2626 

smartip.ca 


5090 Explorer Dr., Ste. 800 

Mississauga, ON L4W 4T9 

416-695-8737 

smartserve.ca 

SOCAN 

41 Valleybrook Dr. 

Toronto, ON M3B 2S6 

416-445-8700 

socan.ca 

Sodexo 

5420 N. Service Rd., Ste. 501 

Burlington, ON L7L 6C7 

905-632-8592 

sodexo.ca 

Sofina Foods Inc. 

100 Commerce Valley Dr. W. 

Markham, ON L3T 0A1 

888-377-7789 

lilydale.com 

SONIFI Solutions 

292 Walker Dr., Unit 1 

Brampton, ON L6T 4Z1 

905-458-0200 

sonifi.com 

Solstrand Trading Inc. 

60 Lockhart Rd. 

Barrie, ON L4N 9G8 

705-726-5445 

Sotos LLP 

180 Dundas St. W., Unit 1200 

Toronto, ON M5G 1Z8 

416-977-0007 

sotosllp.com 

Sound Products 

1016 Sutton Dr., Unit 12 


905-332-4996 

soundproducts.ca 


100 Courtland Ave. 

Concord, ON L4K 4T9 

905-660-2282 

brucem@sparklesolutions.ca 

Sales and service of OPL and vended 

laundry equipment for Continental 

Girbau and Huebsch Supplies. The 

company provides hook up exclusive 

laundry detergents and conditioners 

infused with HYGEIO COVID 

disinfectant with auto-injection 

systems. 

Speakman 

51 Lacrue Ave. 

Glen Mills, PA 19342 

800-537-2107 

speakman.com 


14922 54A Ave. 

Surrey, BC V3S 5V7 

888-665-1112, ext. 112 

springairhospitality.ca 

jeremyb@restwell.com 

That just-right feeling. Made in 

B.C., unmatched comfort, incredible 

support from real people, delivered 

at a great value. Everything you 

and your guests need. 

Spring U.S.A. 

127 Ambassador Dr., Ste. 147 

Naperville, IL 60540-4079 

630-527-8600 

springusa.com 

Squirrel Systems 

8585 Baxter Pl. 

Burnaby, BC V5A 4V7 

866-686-6887 

squirrelsystems.com 


609 Granville St., Ste. 310 

Vancouver, BC V7Y 1G5 

604-685-4301 

ssdg.com 



SSP Group Inc. (Stir Sticks & 

Picks International Inc.) 

50 Fasken Dr., Ste. 9 

Toronto, ON M9W 1K5 

416-675-2064 

stirsticks.com 


85 Edwin St. 

Kitchener, ON N2H 4N7 

519-567-5800 

stahlecon.com 

Stamina Fibre 

310 Watline Ave. 

Mississauga, ON L4Z 1P4 

877-727-7965 

staminafibre.ca 


1 Knollcrest Dr. 

Cincinnnati, OH 45237 

800-999-0400 

standardtextile.com 

Stanislaus Food Products Co. 

1202 D St. 

Modesto, CA 95354 

209-522-7201 

stanislaus.com 


265 Hobson St. 

Smithville, TN 37166 

615-551-8025 

star-mfg.com 


5140 Yonge St. 

Toronto, ON M2N 6L7 

416-228-7300 

starbucks.ca 

STEM Consulting & Marketing Inc. 

51 Glenmore Rd. 

Toronto, ON M4L 3M2 

416-568-2477 

stemconsulting.com 


1 W. Front St. 

Stirling, ON K0K 3E0 

613-395-3350 

stirlingcreamery.com 


681 Lawlins Rd., Unit 50, Ste. 106 

Wyckoff, NJ 07481 

201-903-0020 

studioitaliadesign.com 

Studio Munge 

25 Wingold Ave. 

Toronto, ON M6B 1P8 

416-588-1668 

studiomunge.com 


7885 Riverfront Gate 

Burnaby, BC V5J 5L6 

604-436-4100 

stylussofas.com 

Sun Rich Fresh Foods Inc. 

22151 Fraserwood Way 

Richmond, BC V6W 1J5 

604-244-8800 

sun-rich.com 


2381 Executive Center Dr. 


888-878-6232 

sunbeamhospitality.com 

Sunkist Foodservice Equipment 

10730 Bell Ct. 

Rancho Cucamonga, CA 91730 

800-383-7141 

sunkistequipment.com 


4 Paget Rd., Unit 7 

Brampton, ON L6T 5G3 

416-665-0410 

superiorpool.com 


205 Dolomite Dr. 

Toronto, ON M3J 2N1 

800-563-2664 

superiorquilting.com 

Supramatic Inc. 

1020 Brevik Pl., Unit 2 

Mississauga, ON L4W 4N7 

905-279-3666 

supramatic.com 

Surety Food Safety Group 

2325 Hurontario St., Ste. 166 

Mississauga, ON L5A 4K4 

416-592-0148 

suretygroup.net 



2255-B Queen St. E., Ste. 135 

Toronto, ON M4E 1G3 

416-690-2320 

swimeeze.com 


6060 Metropolitain Blvd. E., Ste. 200 

Montreal, QC H1S 1A9 

514-524-6005 

swissh.ca 


1014 Riverbank Way 

Oakville, ON L6H 6X1 

905-257-2636 

syerhospitality.com 

Symmons Industries Inc. 

31 Brooks Dr. 

Braintree, MA 02184-3804 

800-796-6667 

symmons.ca 

Syscan-Id 

265 Rue de la Couronne, Ste. 101 

Quebec, QC G1K 6E1 

418-650-0997 

syscan-id.com 


570 Matheson Blvd. E., Unit 5 


905-896-1060 

guestsupply.ca 

T&S Brass and Bronze 

2 Saddleback Cove, P.O. Box 1088 

Travelers Rest, SC 29690 

888-476-4103 

tsbrass.com 


4524 Eastgate Pkwy. 

Mississauga, ON L4W 3W6 

905-629-9555 

tablewaresolutions.com 

Taco Canada 

8450 Lawson Rd., Unit 3 

Milton, ON L9T 0J8 

905-564-9422 

taco-hvac.com 

Tag Umbrella, division of 

Tag Products 

P.O. Box 91203 

West Vancouver, BC V7V 3N6 

800-865-4660 

tagumbrella.com 


1850 Wilson Ave. 

Toronto, ON M9M 1A1 

905-828-7876 

taipan-lighting.com 


2780 Coventry Rd. 

Oakville, ON L6L 6R1 

905-825-9665 

tarrison.com 

TELUS 

411 1st St. S.E. 

Calgary, AB T2G 4Y5 

403-852-7871 

telus.com/hospitality 

TELUS Business provides a diverse 

portfolio of hospitality solutions, 

powered by the TELUS PureFibreTM 

network. Our team of experts works 

with hoteliers across BC and AB 

to create a bundle of solutions to 

fit each hotel’s needs, including 

guest Wi-Fi, Optik TV® for Business, 

Smart Building solutions, back office 

internet, and more. 

Visit telus.com/hospitality. 



145 Milner Ave. 

Scarborough, ON M1S 3R1 

800-268-4414, ext. 4880 

tempursealyhospitality.com 

We design our mattresses for 

long-lasting comfort. We also go far 

beyond industry testing standards 

to verify durability, with 50,000 extra 

testing cycles. It’s all to ensure 

guests rave about their sleep 

experience every night. 


52 Armthorpe Rd. 

Brampton, ON L6T 5M4 

800-387-2529 

tficanada.com 

ThermaSol 

1958 Steam Way 

Round Rock, TX 78665 

800-776-0711 

thermasol.com 


44 Woodbine Downs 

Etobicoke, ON M9W 5R2 

647-430-9721 

sleepking-crown-design.business.site 

THG U.S.A. 

6601 Lyons Rd. 

Coconut Creek, FL 33073 

954-425-8225 

thgusa.com 





100 York Blvd., Ste. 404 

Richmond Hill, ON L4B 1J8 

905-731-9030 

tieronehospitality.com 

TrainCan Inc. 

1840 Clements Rd., Ste. 100 

Pickering, ON L1 W 3R8 

905-420-4222 

traincan.com 

Unity Connected Solutions 

450 Harry Walker Pkwy. S. 

Newmarket, ON L3Y 8E3 

905-952-2475 

unityconnected.com 


224 Wallace Ave. 

Toronto, ON M6H 1V7 

416-766-7733 

quickturnvr.com 

TMF Foods 

46 Community Ave. 

Stoney Creek, ON L8E 2Y3 

905-664-2126 

tmffoods.com 

TravelClick, an Amadeus Company 

1306 Wellington St. W. 

Ottawa, ON K1Y 3B2 

847-585-5259 

travelclick.com 


20 Densley Ave. 

Toronto, ON M6M 2R1 

416-235-2764 

urban-innovations.ca 

Visa Canada 

77 King St. W., Ste. 4400 

Toronto, ON M5K 1J5 

416-367-8472 

visa.ca 


3670 Odyssey Dr., Unit 1 

Mississauga, ON L5M 0Y9 

800-263-7639 

toacanada.com 


13700 Broadway Ave. 

Cleveland, OH 44125 

216-587-3400 

tomlinsonind.com 

TORLYS 

1900 Derry Rd. E. 

Mississauga, ON L5S 1Y6 

877-488-6750 

torlys.com 

hospitalitysolutions@torlys.com 

TORLYS is a global flooring company 

specializing in beautiful, responsible 

flooring. Offering a large selection of 

on-trend flooring that is cost-effective, 

durable and easy to install/maintain. 


3330 Ridgeway Dr., Unit 15-16 

Mississauga, ON L5L 5Z9 

905-607-4893 

totaltabletopplus.com 

Toto U.S.A. Inc. 

1155 Southern Rd. 

Morrow, GA 30260 

888-295-8134 

totousa.com 

Town & Country Uniforms Inc. 

5675 Christophe-Colomb Ave. 

Montreal, QC H2S 2E8 

514-271-5005 

tcuniforms.com 

Traex, a Libbey Foodservice Company 


Toledo, OH 43604 

419-325-2100 

libbey.com 

Tricom 

307-1477 Pender St. W. 

Vancouver, BC V6G 2S3 

888-415-6911 

tricomcanada.ca 


120 Eglinton Ave. E., Ste. 500 

Toronto, ON M4P 1E2 

416-322-2867 

triliumtextiles.com/beta 

Trudeau Corp. 

1600 Eiffel St. 

Boucherville, QC J4B 5Y1 

800-878-3328 

trudeaucorp.com 


499 Gladwish Dr. 

Sarnia, ON N7W 1A7 

800-663-7913 

truenorthdistributors.com 

TSOC 

6635 Kitimat Rd., Unit 39 

Mississauga, ON L5N 6J2 

905-813-8762 

tsoc.com 


5215 Keith Rd. 

West Vancouver, BC V7W 2M9 

604-618-8778 

tynehospitality.com 


160 Bloor St. E., Ste. 1400 

Toronto, ON M4W 3R2 

416-415-3000 

unileverfoodsolutions.com 


50 Kell Dr. N. 

Chatham, ON N7M 5J5 

877-969-0999 

uniongas.com 


520 W. Erie St., Unit 300 


847-827-1210 

ufandd.com 

Van Houtte 

(GMCR Canada Holding Inc.) 

3700 Jean-Rivard St. 

Montreal, QC H1Z 4K3 

514-593-7711 

vanhoutte.com 

Vanities International, 

LLC Corporate Offices 

9003 Technology Ln. 

Fishers, IN 46038 

317-831-2717 

hotelvanities.com 

125 Madill Blvd. 

Mississauga, ON L5W 0H1 

844-VERITIV 

veritivcorp.com/hospitality 

Now more than ever, cleanliness 

and safety are key drivers for 

guests. That’s why Veritiv® offers 

products and services that ensure a 

comfortable and confident stay. 

Vertex China 

1793 W. 2nd St. 

Pomona, CA 91766 

909-622-3333 

vertexchina.com 


111 Peter St., Ste. 530 

Toronto, ON M5V 2H1 

877-593-6634 

vfmleonardo.com 

Victory Refrigeration 

3779 Champion Blvd. 

Winston-Salem, NC 27105 

800-523-5008 

victoryrefrigeration.com 


3311 Simcoe 89 

Innisfil, ON L0L 1L0 

705-458-0435 

villeroy-boch.com 

Visual Information Products Inc. 

2682 Slough St. 

Mississauga, ON L4T 1G3 

905-264-7001 

visualtouchpos.com 


71 Meadowbank Dr. 

Ottawa, ON K2G 0P4 

613-563-8727 

visualplanning.com 

Vulcan 

3600 N. Point Blvd. 

Baltimore, MD 21222 

410-284-0660 

vulcanequipment.com 

WAC Lighting 

44 Harbor Park Dr. 

Port Washington, NY 11050 

800-526-2588 

waclighting.com 

WallDecor 3D 

270 Mud St., P.O. Box 99021 

Stoney Creek, ON L8J 1P0 

905-516-0404 

walldecor3d.com 

Waste Not Basket 

11151 Horseshoe Way, Unit 25 

Richmond, BC V7A 4S5 

604-244-7627 

waste-not-basket.com 

Waterford Wedgewood & 

Royal Doulton Canada 

1 Bass Pro Mills Dr., Unit 304 

Concord, ON L4K 5W4 

905-760-0611 

royaldoulton.com/en-ca 

Water Matrix 

7930 Huntington Rd., Unit 3 

Vaughan, ON L4H 4M8 

905-850-8080 

watermatrix.com 





1925 - 18 Ave. N.E., Ste. 115 

Calgary, AB T2E 7T8 

800-221-3429 

webrezpro.com 

Trusted by more than 1,500 properties 

worldwide, WebRezPro is a powerful 

and easy-to-use cloud property 

management system that modernizes 

all front- and back-office operations. 


1177 Kamato Rd. 

Mississauga, ON L4W 1X4 

888-442-7526 

garlandcanada.ca 


14480 Knox Way, Unit 110 

Richmond, BC V6V 2Z5 

604-255-8252 

foodpak.ca 

Western Financial Group 

Insurance Solutions 

201-600 Empress St. 

Winnipeg, MB R3G 0R5 

800-665-8990 

westernfgis.ca 

Western Refrigeration & 

Beverage Equipment 

1232 36 Ave. N.E. 

Calgary, AB T2E 6M8 

403-250-9656 

wr.ca 

Whirlpool Corp. 

600 W. Main St. 

Benton Harbor, MI 49022-2692 

269-923-5000 

whirlpoolcorp.com 

Whyte’s Food Corp 

1540 Rue des Patriotes 

Laval, QC H7L 2N6 

450-625-1976 

whytes.ca 


5610 Kennedy Rd. 

Mississauga, ON L4Z 2A9 

905-712-4242 

williamsglobal.com 


550 Kipling Ave. 

Toronto, ON M8Z 5E9 

416-259-0202 

wings.ca 


175 Stronach Cres. 

London, ON N5V 3G5 

519-451-0000 

winmar.ca 


25 Minthorn Ct. 

Thornhill, ON L3T 7N5 

905-882-1827 

winsham.com 

Witt Industries 

4600 N. Mason-Montgomery Rd. 

Mason, OH 45040 

800-543-7417 

witt.com 

Wong Wing (McCain Foods Ltd.) 

8800 Main St. 

Florenceville-Bristol, NB E7L 1B2 

866-622-2461 

wongwing.com 

WorkPlace Medical Corp. 

First Aid Training 

130 Wilson St. 

Hamilton, ON L8R 1E2 

905-526-6250 

workplacemedical.com 

WorkPlace Safety & 

Prevention Services 

5110 Creekbank Rd. 

Mississauga, ON L4W 0A1 

877-494-9777 

healthandsafetyontario.ca 

World Tableware, a Libbey 



Toledo, OH 43604 

419-325-2000 

libbey.com 


240 Humberline Dr. 

Rexdale, ON M9W 5X1 

416-675-1930 

worldwideiozza.com 


55 Booth Ave. 

Toronto, ON M4M 2M3 

416-778-9779 

yabupushelberg.com 

Zuccarini Importing Co. Ltd. 

1335 Davenport Rd. 

Toronto, ON M6H 2H4 

416-537-3439 

zuccariniltd.com 

Zurn Industries Ltd. 

511 W. Freshwater Way 

Milwaukee, WI 53204 

855-663-9876 

zurn.com 

ASSOCIATIONS 

Alberta Hotel & Lodging 

Association (AHLA) 

2707 Ellwood Dr. S.W. 

Edmonton, AB T6X 0P7 

780-436-6112 

ahla.ca 

American Hotel & Lodging 

Association (AHLA) 

1250 Eye St. N.W., Ste. 1100 

Washington, DC 20005 

202-289-3100 

ahla.com 

Association Des Hotels Du 

Grand Montreal (AHGM) 

1255 Robert-Bourassa Blvd., Ste. 1210 

Montreal, QC H3B 3W9 

514-939-2583 

ahgm.org 

Association of Corporate Travel 

Executives (ACTE) 

526 King St., Ste. 215 

Alexandria, VA 22314 

800-228-3669 

acte.org 

Association Hôtellerie Quebec 

450 Chemin de Chambly, Ste. 100 

Longueuil, QC J4H 3L7 

579-721-6215 

hotelleriequebec.com 

Boutique & Lifestyle Lodging 

Association (BLLA) 

6520 Platt Ave., Ste. 842 

West Hills, CA 91307 

818-883-4363 

blla.org 

British Columbia Hotel Association 

(BCHA) 

948 Howe St., Ste. 200 

Vancouver, BC V6Z 1N9 

604-681-7164 

bchotelassociation.com 

Canadian Hospitality 

Foundation (CHF) 


Toronto, ON M6J 1J4 

416-649-4239 

thechf.ca 

Canadian Hotel Marketing & 

Sales Executives (CHMSE) 

26 Avonhurst Rd. 

Toronto, ON M9A 2G8 

416-252-9800 

chmse.com 

Canadian Vacation Ownership 

Association (formerly CRDA) 

13061-15th Ave. 

South Surrey, BC V4A 1K6 

604-538-7101 

canadianvoa.org 

Destination Canada 

1045 Howe St., Ste. 800 

Vancouver, BC V6Z 2A9 

604-638-8300 

en.destinationcanada.com 

Faith Travel Association (FTA) 

101 Prosperous Pl., Ste. 350 

Lexington, KY 40509 

859-264-6540 

faithtravelassociation.com 

Greater Toronto Hotel 

Association (GTHA) 

Queen’s Quay Terminal 

(Harbourfront Centre) 

207 Queen’s Quay W., Ste. 404 

Toronto, ON M5J 1A7 

416-351-1276 

gtha.com 

Green Hotels Association 

P.O. Box 420212 

Houston, TX 77242-0212 

713-789-8889 

greenhotels.com 

Hospitality Financial and Technology 


6500 River Place Blvd., Ste. 101 

Austin, TX 78730 

512-249-5333 

hftp.org 

Hospitality Newfoundland 

and Labrador (HNL) 

71 Goldstone St., Ste. 102 

St. John’s, NL A1B 5C3 

709-722-2000 

hnl.ca 

Hospitality Sales & Marketing 

Association International (HSMAI) 

7918 Jones Branch Dr., Ste. 300 

McLean, VA 22102 

703-506-3280 

hsmai.org 

Hotel Association of Canada (HAC) 

130 Albert St., Ste. 1206 

Ottawa, ON K1P 5G4 

613-237-7149 

hotelassociation.ca 

Hotel Association of Nova Scotia 

P.O. Box 473, Station M 

Halifax, NS B3J 2P8 

902-425-4890 

novascotiahotels.org 




Hotel Electronic Distribution 

Network Association (HEDNA) 

1000 Westgate Dr., Ste. 252 

St. Paul, MN 55114 

651-290-6291 

hedna.org 

International Hotel & 

Restaurant Association (IH&RA) 

5 Ave. Theodore-Flournoy 

Geneva, Switzerland 1207 

41-21-711-4283 

ih-ra.org 

International Society of Hospitality 

Association Executives (ISHAE) 

374 Marlborough St. 

Boston, MA 02115 

617-536-0590 

ishae.org 

International Society of Hospitality 

Consultants (ISHC) 

1912 Hallman St., N.E. 


678-973-2242 

ishc.com 

Manitoba Hotel Association 

1020 Lorimer Blvd., Ste. 501 

Winnipeg, MB R3P 1C7 

204-942-0671 

mha1.ca 

Meeting Professionals 

International (MPI) 

2711 Lyndon B. Johnson Frwy., Ste. 600 

Dallas, TX 75234-7349 

866-318-2743 

mpiweb.org 

North American Association of 

Uniform Manufacturers & 

Distributors (NAUMD) 

12732 Harney St. 

Omaha, NE 68154 

402-639-0498 

naumd.com 

Ontario Restaurant Hotel & 

Motel Association (ORHMA) 

2600 Skymark Ave., Ste. 8-201 


905-361-0268 

orhma.com 

Ontario Tourism Education 

Corp. (OTEC) 

21 Four Seasons Pl., Ste. 300 

Toronto, ON M9B 6J8 

416-622-1975 

otec.org 

Professional Association of 

Innkeepers International (PAII) 

108 S. Cleveland St. 

Merrill, WI 54452-2435 

715-257-0128 

paii.com 

Saskatchewan Hotel and 

Hospitality Association 

2080 Broad St., Ste. 302 

Regina, SK S4P 1Y3 

306-522-1664 

skhha.com 

Tourism HR Canada 

71 Bank St., Ste. 4 

Ottawa, ON K1P 5N2 

613-231-6949 

tourismhr.ca 

Tourism Industry Association 

of Canada (TIAC) 

116 Lisgar St., Ste. 600 

Ottawa, ON K2P 0C2 

613-238-3883 

tiac-aitc.ca 

Tourism Industry Association 

of P.E.I. (TIAPEI) 

25 Queen St., 3rd Fl., P.O. Box 2050 

Charlottetown, PE C1A 7N7 

866-566-5008 

tiapei.pe.ca 

World Tourism Organization 

(UNWTO) 

42 Calle del Poeta Joan Maragall 

Madrid, Spain 28020 

34-91-567-8100 

unwto.org 

World Travel & Tourism 

Council (WTTC) 

65 Southwark St. 

London, England SE1 0HR 

44-20-7481-8007 

wttc.org 

INSTITUTIONS 

Algonquin College of Applied 

Arts and Technology 

1385 Woodroffe Ave. 

Ottawa, ON K2G 1V8 

613-727-4723 

algonquincollege.com 

Cambrian College 

1400 Barrydowne Rd. 

Sudbury, ON P3A 3V8 

705-566-8101 

cambriancollege.ca 

Canadian Tourism College 

1111 Melville St., Unit 200 

Vancouver, BC V6E 3V6 

604-736-8000 

tourismcollege.com 

Canadore College 

100 College Dr., P.O. Box 5001 

North Bay, ON P1B 8K9 

705-474-7600 

canadorecollege.ca 

Capilano University 

2055 Purcell Way 

North Vancouver, BC V7J 3H5 

604-986-1911 

capilanou.ca 

Centennial College 

P.O. Box 631, Station A 

Toronto, ON M1K 5E9 

416-289-5000 

centennialcollege.ca 

College of New Caledonia 

3330 22nd Ave. 

Prince George, BC V2N 1P8 

250-562-2131 

cnc.bc.ca 

College of the Rockies (COTR) 

2700 College Way, P.O. Box 8500 

Cranbrook, BC V1C 5L7 

250-489-2751 

cotr.bc.ca 

Conestoga College 

299 Doon Valley Dr. 

Kitchener, ON N2G 4M4 

519-748-5220 

conestogac.on.ca 

Confederation College 

1450 Nakina Dr., P.O. Box 398 

Thunder Bay, ON P7C 4W1 

807-475-6110 

confederationcollege.ca 

Cornell School of Hotel 

Administration 

Cornell University 

149 Statler Hall 

Ithaca, NY 14853 

607-254-4228 

sha.cornell.edu 

Culinary Institute of 

Canada/Holland College 

140 Weymouth St. 

Charlottetown, PE C1A 4Z1 

902-629-4217 

hollandcollege.com 

Douglas College 

P.O. Box 2503 

New Westminster, BC V3L 5B2 

604-527-5400 

douglascollege.ca 

Fanshawe College 

1001 Fanshawe College Blvd. 

London, ON N5Y 5R6 

519-452-4277 

fanshawec.ca 

Fleming College 

599 Brealey Dr. 

Peterborough, ON K9J 7B1 

705-749-5530 

flemingcollege.ca 

George Brown College 

300 Adelaide St. E. 

Toronto, ON M5A 1N1 

416-415-5000 

georgebrown.ca 

Georgian College 

1 Georgian Dr. 

Barrie, ON L4M 3X9 

705-728-1968 

georgiancollege.ca 

Heritage College 

325 Cité des Jeunes Blvd. 

Gatineau, QC J8Y 6T3 

819-778-2270 

cegep-heritage.qc.ca 

Humber College - School of 

Hospitality, Recreation & Tourism 

205 Humber College Blvd. 

Toronto, ON M9W 5L7 

416-675-5000 

hrt.humber.ca 

IBT College 

47 Sheppard Ave. E., 5th Fl. 

Toronto, ON M4T 1M9 

416-963-1211 

ibtcollege.com 

l’Institut de Tourisme et d’hôtelleri 

du Québec (ITHQ) 

3535 Saint Denis St. 

Montreal, QC H2X 3P1 

514-282-5111 

ithq.qc.ca 

LaSalle College Montreal 

2000 Sainte-Catherine St. W. 

Montreal, QC H3H 2T2 

514-939-2006 

lasallecollege.com 

LaSalle College Vancouver 

(formerly Art Institute of 

Vancouver) 

2665 Renfrew St. 

Vancouver, BC V5M 0A7 

866-717-8080 

lasallecollegevancouver.com 

Lowry School for Pool & Spa 

Chemistry 

1151 Gorham St., Unit 5 

Newmarket, ON L3Y 8Y1 

800-391-8378 

lowryschools.com 

Loyalist College 

376 Wallbridge-Loyalist Rd., 

P.O. Box 4200 

Belleville, ON K8N 5B9 

613-969-1913, ext. 2100 

loyalistcollege.com 



Manitoba Institute of Trades 

and Technology 

130 Henlow Bay 

Winnipeg, MB R3Y 1G4 

204-989-6500 

mitt.ca 

Mount Saint Vincent University 

166 Bedford Hwy. 

Halifax, NS B3M 2J6 

902-457-6788 

msvu.ca 

New Brunswick Community 

College (NBCC) 

St. Andrews Campus 

99 Augustus St. 

St. Andrews, NB E5B 2E9 

506-460-6222 

nbcc.ca 

Niagara College Canada 

135 Taylor Rd. 


905-735-2211, ext. 7559 

niagaracollege.ca 

North Island College (NIC) 

2300 Ryan Rd. 

Courtenay, BC V9N 8N6 

800-715-0914 

nic.bc.ca 

Northern Alberta Institute of 

Technology (NAIT) 

11762 106 St. 

Edmonton, AB T5G 2R1 

780-471-6248 

nait.ca 

Nova Scotia Community 

College (NSCC) 

21 Woodlawn Rd. 

Dartmouth, NS B2W 2R7 

902-491-4900 

nscc.ca 

Okanagan College 

1000 Klo Rd. 

Kelowna, BC V1Y 4X8 

250-762-5445 

okanagan.bc.ca 

Red Deer College (RDC) 

100 College Blvd., P.O. Box 5005 

Red Deer, AB T4N 5H5 

403-342-3400 

rdc.ab.ca 

Red River College (RRC) 

2055 Nôtre Dame Ave. 

Winnipeg, MB R3H 0J9 

204-632-2327 

rrc.ca 

Royal Roads University 

2005 Sooke Rd. 

Victoria, BC V9B 5Y2 

250-391-2511 

royalroads.ca 

Ryerson University, Ted 

Rogers School of Hospitality 

and Tourism Management 

350 Victoria St. 

Toronto, ON M5B 2K3 

416-979-5000 

ryerson.ca/tedrogersschool 

Selkirk College 

Tenth Street Campus 

820 Tenth St. 

Nelson, BC V1L 3C7 

250-352-6601 

selkirk.ca 

Seneca College of Applied Arts 

and Technology 

Markham Campus 

8 The Seneca Way 

Markham, ON L3R 5Y1 

416-491-5050 

senecacollege.ca 

Southern Alberta Institute of 

Technology (SAIT) 

1301 16 Ave. N.W. 

Calgary, AB T2M 0L4 

403-284-7248 

sait.ca 

Sprott Shaw College 

541 Seymour St. 

Vancouver, BC V6B 3H6 

604-265-5415 

sprottshaw.com 

St. Clair College 

S. Campus 

2000 Talbot Rd. W. 

Windsor, ON N9A 6S4 

519-966-1656 

stclaircollege.ca 

Thompson Rivers University (TRU) 

805 Tru Way 

Kamloops, BC V2C 0C8 

250-828-5000 

tru.ca 

University of Calgary 

2500 University Dr. N.W. 

Calgary, AB T2N 1N4 

403-220-5110 

ucalgary.ca 

University of Guelph 

50 Stone Rd. E. 

Guelph, ON N1G 2W1 

519-824-4120 

uoguelph.ca 

Vancouver Island University (VIU) 

900 Fifth St. 

Nanaimo, BC V9R 5S5 

888-920-2221 

viu.ca 

Winston College 

1176 Eighth Ave. 

New Westminster, BC V3M 2R6 

604-357-8022 

winstoncollege.com 

Hotelier 

magazine’s 

annual Buyer’s 

Guide offers a 

one-stop shop 

to sourcing. 

If you missed 

being included 

in this year’s 

issue, contact 

abostock@ 

kostuchmedia.com 

44 | MARCH/APRIL 2020 


OPERATIONS 

VANQUISHING THE VIRUS FROM SURFACE TO AIR 

REQUIRES MORE THAN A GOOD SCRUBBING 

BY ROBIN ROBERTS 

the industry gradually rebounds from the devastating blow 

of COVID-19, which plunged occupancy rates to their 

lowest in decades — less than 20 per cent by the end of last 

year, according to STR — regaining guest confidence is key 

to a full recovery. 

As Brendan Gibney, senior director, Franchise Services, 

for Choice Hotels Canada, so aptly put it, “In hospitality, 

we sell clean, comfortable rooms. Now we’re selling clean, 

safe rooms.” 

And “clean” in this era means more than a good scrub- 

bing to ensure those rooms are safe. Properties big and 

small have implemented detailed, well-organized, supercharged 

plans of attack, not just on the enhanced-cleaning 

front, but on protocols and procedures for the continued 

safety and protection of guests and staff. 

From Marriott’s Global Cleanliness Council to Hyatt 


Hotels’ Global Care & Cleanliness Commitment to 

Choice Hotels’ Commitment to Clean, all these initiatives 

include advisors such as public-health scientists and 

infectious-disease specialists to inform and guide their 

heightened cleanliness programs. 

Clean, Sanitize, Disinfect 

Deep-cleaning protocols traditionally encompass 

three steps: cleaning surfaces with soap and water or 

detergent, which removes dirt, dust and debris and 

lowers the number of germs, without necessarily killing 

the germs; sanitizing with a solution such as bleach 

and water, which reduces the number of bacteria but 

doesn’t necessarily kill the bacteria; and disinfecting 

with heavy-duty, Health Canada-approved chemicals, 

which kill both bacteria and viruses, such as those from 

chemical and biotech companies Lonza, Lysol, Leysons 

and Buckeye International. 

Adrian Aragon, assistant vice-president, Sales, for 

Ecolab Canada, says the company’s new three-inone 

product, called Peroxide Multi-Surface Cleaner 

and Disinfectant, does all three simultaneously. And, 

Aragon notes, the kill rate, or dwell time, is within 

30 seconds, as opposed to the typical five minutes or 

more of other products. It can also be used in an electrostatic-spray 

application for larger indoor spaces. Its only 

drawback is that its effectiveness is limited to hard 

surfaces. “It doesn’t work as well on 

porous surfaces,” says Aragon. “Fabric 

has a porous surface, which means you 

may miss those miniscule indents or holes.” 

Which is why it’s crucial that cleaners read 

labels carefully before using any product, says 

Tanja Nowotny, director of Marketing and 

Communications for the Canadian division of the 

International Sanitary Supply Association (ISSA). 

“Many times, cleaners don’t pay attention to the dwell 

time — and the dwell time is key in killing this specific 

COVID-19,” she says. 

ISTOCK.COM/DIMA_SIDELNIKOV 

LET’S TALK ABOUT HOW 

OUR CANADIAN-BASED 

TEAM CAN HELP GROW 

YOUR BUSINESS! 

1.800.646.2435 

development@travelodge.ca 

travelodge.ca/development 

OVER 100 LOCATIONS 

ACROSS CANADA

MANY TIMES, 

cleaners don’t pay 

attention to the dwell 

time — and the dwell 

time is key in killing 

this specific 

COVID-19 

Laundry, Linens and Lab Coats 

Aragon says Ecolab has not changed or upgraded its laundry 

products because, “Even a household laundry machine will 

clean — I won’t say disinfect — but will eliminate any 

exposure. Some machines have drying capacity to really 

sanitize. [Hotels’] large machines use high temperatures and 

will clean pretty much anything. What has changed is the 

actual process of how to handle the terry towels and sheets.” 

Aragon says the company’s training protocols recommend 

staff wear personal protective equipment (PPE) such as gloves, 

masks and safety goggles. Also, the CDC advises against shaking 

linens, which could spread the virus through the air. Other 

experts suggest leaving soiled laundry bagged and isolated, 

untouched, for a few days before cleaning to allow any pathogens 

to die off and to not handle clean linen immediately after 

handling soiled linen. 

Choice Hotels’ Gibney says that, 

in addition to using gloves, masks 

and hand sanitizer, staff now don lab 

coats as an extra layer of protection 

for when they carry used linens 

against their bodies. 

Procedures, 

Protocols and 

Practices 

Gibney says one of Choice’s most 

important initiatives was its Commitment-to-Clean 

program, which is led 

by “clean captains” who are responsible 

for sharing information and ensuring best 

practices across the properties. Some of those practices include 

removing unnecessary items from rooms, such as decorative 

pillows and bed scarves, as well as coffee machines. Anything 

sitting out, such as pens and notepads, now goes inside the 

desk drawer. 

When occupancy is low and allows for it, staff are able to 

leave rooms vacant for a day or two between guests. 

Also, says Gibney, “We [received] guidance on key-card 

cleanliness, encoding-machine disinfection without damaging 

the electronics, credit-card terminals and so on.” 

As part of its Global Care & Cleanliness Commitment, 

Hyatt provides housekeeping services every fourth day, 

although guests can request daily service. Hyatt has also 

removed some high-touch items from rooms, including tent 

cards, television guides, bathroom-amenity canisters and 

glassware, as well as decorative pillows and throws. The brand 

has also partnered with the Global Biorisk Advisory Council 

Star (GBAC) program, recently launched by ISSA Canada, 

which offers training, workshops and accreditation for the 

cleaning industry. ISSA executive director Mike Nosko says 

the GBAC-accreditation assures a facility has established the 

cleaning and infectious-disease programs to minimize risks, 

put into place the proper protocols and practices to combat

iohazards and trained its cleaning professionals 

for infectious-disease preparation 

and response. 

Nowotny says the program “consists of 

20 elements and takes up to six weeks [to 

complete], because they have to be meticulous 

in all stages and cross off all those 

elements in order to be accredited for the 

one-year program. And every year you 

have to get re-accredited.” 

Frank Lavey, senior vice-president of 

Global Operations for Hyatt, says “We’re 

working with GBAC to guide decisions 

around our cleaning equipment, chemicals 

and processes in an effort to make sure 

our guests and colleagues feel confident 

that everything we do is with their safety 

and well-being as a top priority. We’re 

exploring a variety of solutions, such as 

purification and sanitization-device installation in an effort 

to ensure enhanced air quality; and electrostatic sprayers to 

sanitize frequently touched surfaces and high-traffic areas of 

the hotel.” 

Lavey says Hyatt has also trained and appointed at least one 

“Hygiene & Well-Being Leader” at every property to implement 

the new protocols and is collaborating with experts 

such as the Cleveland Clinic and Ecolab, as well as following 

THE CANADIAN 

HOTEL INVESTMENT 

ISSUE 

INCLUDING 

• THE GLOBAL PERSPECTIVE 

• INTERNATIONAL MARKET PROFILES 

• FOREIGN INVESTMENT 

• THE BANKING PERSPECTIVE 

• THE REAL-ESTATE PERSPECTIVE 

• BRANDING IN THE AGE OF COVID-19 


recommended guidelines from WHO and 

the CDC. 

Down the Line 

As for whether products, protocols and procedures are 

here to stay, Gibney says chemical usage, the cleanliness 

captains, the focus on process and hand-sanitizer 

dispensers, are a yes, but “Plexiglas at the front desk? 

Likely not.” As for room design, he says Choice was 

already moving away from carpet to solid-surface 

flooring, such as luxury vinyl tile, before the pandemic, 

as well as the elimination of coffee machines. 

Hyatt’s Lavey says the brand is exploring new, creative ways 

to adapt, such as the World of Hyatt app so guests can access 

hotel restaurant menus with QR codes, as well as introducing 

“knock-and-drop” room service, food-and-beverage kits and 

private-dining options. 

Some properties are also experimenting with ultravioletlight 

exposure, said to inactivate the virus, as well as airpurification 

systems, which emit charged ions to neutralize 

the virus, making particles easier 

to filter through hospital-grade, 

high-efficiency particulate air 

(HEPA) filters. 

As it has for the healthcare 

industry, the pandemic has shone a 

brighter light on the unsung heroes 

who do the dirty deeds: the front-line 

housekeeping and cleaning staff. “It’s 

not just a bottom-end job, it’s a really 

skilled trade,” says ISSA’s Nowotny, 

adding, “[people] are really paying 

attention to this group more than ever 

before. The world is preparing for 

how to deal with pandemic-based 

viruses and it’s going to change 

a lot of things, including health 

habits. This will leave its mark 

on everybody.” ◆ 


ISTOCK.COM/ANDREYPOPOV

CHECK OUT THE LATEST 

EPISODES TODAY 

E16. ERADICATING 

RACISM – PART 2 

Featuring a panel of leaders 

E17. MOVING FORWARD 

Featuring Eve Paré, president 

and CEO of the Montreal 

Hotel Association 

E18. THE 2020 TOP 30 

UNDER 30 AWARDS 

ROUNDTABLE 

Featuring a panel of 2020’s 

Top-30-under-30 winners 

E19. CHANGES AND 

CHALLENGES 

Featuring Ryan Killeen, 

GM of the Annex Hotel

F&B 

Ro 

fo 

Cag Cag 

The pandemic has re-shaped the future of roomservice 

BY DANIELLE SCHALK 

Due to the nature of 

the pandemic, various 

regions and types of 

hotels have been impacted 

very differently, resulting in 

a wide mix of approaches 

to evolving food-and-beverage (F&B) 

offerings and, in some cases, an increased 

focus on in-room dining. 

In the early days of the pandemic, 

Philippe Gadbois, SVP Operations at 

Atlifi c Hotels, says the national management 

company’s F&B was heavily 

restricted and largely focused on simple 

breakfast offerings. “Over time that has 

evolved into a patchwork of solutions 

across the country, depending on what 

you’re allowed to do,” he explains. “As 

customers started trickling back in, 

depending on the hotel, brand [and] 

location, you then try to match the 

basic needs of those customers with the 

services that you’re going to provide. 

As an example, he points to bagged 

breakfasts that were offered at hotels such 

as Holiday Inn Express. These featured 

items typically found in a continental 

breakfast, such as fruit, muffins and 

yogurt, and made available for guests to 

pick up and take back to their rooms. 

F&B offerings expanded through the 

summer and early fall, while restrictions were 

lighter, but the second wave of lockdowns 

once again created significant limitations 

in many parts of the country. “Because of 

the demands on our business, the focus 

continues to be primarily coming up with 

breakfast offerings that meet or exceed what 

our guests expect,” says Gadbois. 



eLooking at other dayparts, 

Gadbois notes Atlific’s hotels don’t 

have many evening options open 

and third-party delivery services 

have been “picking up the slack” 

in this area. “Classic room service 

is fundamentally non-existent,” he 

says. “Instead of asking customers 

to come down and pick [meals] up, 

in some cases, we actually deliver it 

to the room, so it’s a modifi ed room 

service, but it’s nowhere near what I 

would call classic room service.” 

The events of the past year have 

brought the future of hotel F&B 

into question, especially given that 

these offerings are typically not 

revenue generators. “It will be interesting 

to see, once we resume more 

Le Group Germain offers 

unique in-room dining experiences 

at Le Germain Hotel 

Montreal and Toronto Mercer 

or less normal operations, what the 

future of hotel food and beverage is. 

I think it will be very different than 

what it has been,” says Gadbois. 

“With the exception, perhaps, of 

true luxury hotels, I think we’ll 

come out of this pandemic with 

room service gone.” 

High-end hotels are indeed more 

bullish on the future of room service 

and in-room dining offerings. In 

recent months, Germain Hotels has 

begun offi ng packages focused on 

providing unique in-room culinary 

experiences, in addition to its traditional 

room service. 

Each hotel offers a unique, 

seasonal menu created by the chef 

of its on-site restaurant and special 

menus have been offered for occasions 

such as Valentine’s Day. For example, the 

in-room gastronomy package at Le Germain 

Hotel Calgary features a four-course dinner 

for two from CHARCUT Roast House, a 

bottle of wine to pair with the meal and a 

continental boxed breakfast for two. 

“The idea is to bring the experience you had 

in the restaurant into the room,” says Marie 

Pier Germain, VP of Marketing, Germain 

Hotels. “What we’ve managed to do is really 

turn the [in-room dining] experience around 

into a real experience. Whereas before, it felt 

to me that room service was something that 

was necessary — it was something you did 

because you had no other option.” 

The packages are designed to engage locals 

and provide them with a way to safely have a 

special night out. And, Germain notes, there 

is an apparent appetite for these experiences. 

She explains that, while the industry has 

now become used to the wave of cancelations 

that occur every time cases surge or restrictions 

change, “People that actually have 

a reservation for a foodie [package] don’t 

cancel. Before [the pandemic], the reason 

you went to a hotel was because you were 

visiting friends, going to a business meeting 

or to see a show. Now, the reason you go is to 

have this experience in in-room dining.” 

The Four Seasons Hotel Toronto has also 

introduced new in-room dining experiences 

in response to the pandemic. “The goal was 

always to make sure we continued providing 

the service somehow,” explains the hotel’s 

general manager, Konrad Gstrein. “As a 

five-star [hotel] it’s something that’s expected 

from Four Seasons.” 

After the hotel had re-opened, “We quickly 

realized that there was a trend for people to 

have micro weddings and small gathering [for] 

milestone birthdays, wedding anniversaries, 

engagements,” Gstrein adds. “We’ve booked 

several small events in our smaller suites.” 

For these events, the hotel has created 

a number of offerings, such as bespoke 

cocktails and afternoon tea. 

Gstrein also points to “chef-prepared meals 

in the privacy of your own room or suite,” as 

a key offering that was very popular during 

the summer. “Our regular guests who didn’t 

feel comfortable, even though patio dining 

was available, to go out [to eat], could book, 

prior to arrival, a three- or four-course meal 

from the chef,” he explains. 

Overall, demand for room service and 

in-room dining has shifted as a result of the 


pandemic. Gstrein points out that, 

during the weekends, the high-demand 

periods have remained similar. But, 

he adds, “We don’t have the typical 

business travellers from Monday 

through Friday,” which has changed 

weekday demand. “But, the capture rate 

is much higher than what we’ve ever 

had for room service,” he notes. “Of 

course we’ve had fewer guests, but we’ve 

had a lot of guests who would order, 

everyday, two meals a day.” 

For the sake of safety, new approaches 

to delivering room service have had to 

be implemented, says Germain, explaining 

that, at Germain Hotels, staff don’t 

enter the room to deliver the meal. 

“There have been a lot of challenges,” 

she adds. “Servicing 100 people on 20 

floors is really different than servicing 

100 people in a dining room.” But, she 

notes, “Guests — the ones that actually 

do come — really enjoy the service and 

the food, so they’re able to kind of look 

past the challenges.” 

At Four Seasons Toronto, reduced 

occupancy led the hotel to reduce its 

room-service menu and adjust it to 

take advantage of the items offered at 

d|bar, its on-site restaurant, in order 

to minimize food costs and waste. 

The hotel also had to determine how 

best to offer the service while ensuring 

guests felt comfortable. Physical 

in-room menus were removed in favour 

of the Four Seasons app and in-room 

tablets and it adopted a ‘knock-anddrop’ 

service model. 

“Room service and in-room dining 

have been just as drastically changed 

as anything else in our industry,” adds 

Gstrein, who notes a key challenge 

to adapting service was learning the 

behaviour of guests. ◆ 

Four Seasons Hotel Toronto has 

offered in-room afternoon tea 

for small gatherings 

Germain Hotels highlights 

in-room views as part of 

its in-room gastronomy 

packages 

Four Seasons Hotel Toronto’s Konrad Gstrein says 

holidays such as New Year’s Eve and Valentine’s Day 

have presented an opportunity for hotels to showcase 

in-room dining this year. As he explains, most guests 

would typically go out to a restaurant for these occasions 

and turn to room service for breakfast. Instead, having a 

three- or four-course meal in their room became the main 

event of these special occasions. 

DINING 

decisions 

Through the pandemic, Fuel has been 

surveying North American leisure 

travellers as part of its COVID-19 

Consumer Sentiment Study series. 

This ongoing research has found that 

travellers are more inclined to turn to 

delivery, takeout or buying groceries 

during their next vacation than order 

room service from their hotel. Based 

on a survey conducted in late July 

2020, 71.2 per cent of survey respondents 

indicated they were likely to or 

definitely would buy groceries and 

eat in their room on their next trip. 

Ordering takeout to eat in their room 

followed closely at 68.6 per cent and 

ranked higher than ordering delivery 

(55.7 per cent). By comparison, only 

29.3 per cent of leisure travellers said 

they were likely to or definitely would 

order room service. A third of those 

surveyed indicating they were unlikely 

to or definitely would not do so, 

however, room service gained some 

ground from the survey conducted 

in May, when 26.5 per cent said they 

were likely to/definitely would order 

room service. 



TECHNOLOGY 

UPPING 

THE ANTE 

Technology helps housekeeping 

departments up their cleaning 

game 

BY JESSICA HURAS 

FREEPIK.COM 

Hotels have always been held to high 

standards of cleanliness, but the 

pandemic has turned an even brighter 

spotlight on this critical element of the 

guest experience. As properties around 

the world endeavour to implement 

efficient and effective cleaning protocols to prevent the 

spread of COVID-19, operators are turning to new technology 

to ensure guests — and staff — feel safe. 

Many hotels have integrated touchless technology to 

provide peace of mind for guests, as well as to reduce cleaning 

demands by minimizing the number of high-touch areas 

found throughout their spaces. In June 2020, citizenM 

rolled out a new mobile app designed to offer a contactless 

guest experience through the creation of digital room keys, 

contactless check-in and check-out, as well as in-app service 

requests for needs such as toiletries or extra pillows. 

Smaller brands, such as B.C.-based Accent Inns, have 

also introduced digital keyless room entry across their eight 

properties, while at the InterContinental Toronto Centre, 

information packets typically found in guestrooms have been 

replaced by QR codes, which guests can scan to read the 

information via their phones. 

Even with the help of touchless technology, however, hotel 

cleaning teams are still faced with the demands of continuously 

disinfecting guest areas. Larinda Becker, senior director 

of Marketing for Diversey, a provider of cleaning and hygiene 

products for the hospitality sector, says adjunct technologies, 

such as electrostatic sprayers and UV-C devices have been 

adopted by many hotels to address this need. “Otherwise, 

they probably wouldn’t have the time or labour to cover 

them,” she says of disinfecting large guest areas. 

Marriott International was among the first hotel chains to 

publicly announce it would be using electrostatic sprayers to 

rapidly clean and disinfect its guestrooms, lobbies, gyms and 

other public areas beginning in April 2020. 

Electrostatic sprayers have quickly become the cleaning 

technology of choice for many operators, including Best 

Western Hotels & Resorts, according to Ron Pohl, SVP and 

Chief Operations Officer. Pohl says Best Western’s properties 

have integrated electrostatic sprayers, foggers and UV-C 

technology as part of its stepped-up cleaning program, but 

electrostatic sprayers have been the most widely implemented. 

“Electrostatic sprayers are kind of like the Cadillac of the 

application,” explains Pohl. “They disinfect not only the 

particles in the air but also on all the surfaces.” Electrostatic 

sprayers apply a positive charge to the disinfectant solution 

as it travels through the spray nozzle. Most objects in the 

environment are negatively charged, which means the 

positively charged disinfectant attaches well to surfaces. The 

positively charged particles also repel one another, helping 

them to fan out throughout a space for maximum coverage. 

Foggers, by contrast, release an uncharged mist of disinfectant, 

which means coverage is less thorough compared to 

electrostatic sprayers. Surfaces sprayed by foggers also need 

to be left wet for a period of time for the disinfectant to be 

effective, which can slow down cleaning speed. “You can 

distance-disinfect an entire ballroom with the electrostatic 


sprayer in five minutes, whereas [foggers 

and traditional spray bottles] might take 

a half-hour,” says Pohl. 

Some Best Western properties are 

also using UV-C light technology, 

which de-activates the DNA of viruses, 

bacteria and fungi. But, says Pohl, 

UV-C devices have not been as popular 

a choice because the equipment is more 

expensive and requires more extensive 

training to safely operate. 

Becker notes UV-C technology 

has been most sought-after by hotels 

that have had confirmed or suspected 

COVID-19 cases. “UV-C has been 

[important] for really making sure you’ve 

killed the pathogens,” she says. To 

reassure guests and staff alike, she says 

many hotels will run their UV-C device 

before a housekeeper manually cleans 

the room to ensure staff are protected. 

The device is then run a second time 

after the manual clean is complete to 

prepare the room for the next guest. 

General manager of Accent Inns 

Vancouver Airport, Arthur Wong, says 

his team considered UV-C technology 

and air-purification systems as part of 

its enhanced cleaning protocols but 

research led them to believe electrostatic 

sprayers would be more effective. 

Electrostatic sprayers are available in 

handheld and backpack styles and Wong 

says Accent Inns chose handheld sprayers 

because they’re lightweight and allow 

its hotels to use the same type of disinfectant 

also used for manual spray-bottle 

cleaning. “They cover a lot of space in a 

short amount of time,” he says. 

Michael Newbrand, senior vice-president 

of Operations at Remington Hotels, 

says its properties opted for backpackstyle 

sprayers because they allow their 

cleaning team to “stay mobile” as they 

cover high-impact areas. 

Property-management systems that 

allow for quick communication between 

teams and efficient cleaning scheduling 

have also taken on heightened importance 

amid the pandemic. Wong says 

Accent Inns, which uses Maestro PMS, 

found it helpful for adjusting its cleaning 

schedule to incorporate the electrostatic-sprayer 

step. 

Maestro president Warren Dehan says 

the ability to schedule gaps between 

occupancy of guestrooms has become 

important for its users since the onset 

of the pandemic. “We’ve had to make 

modifications to our PMS system to 

allow for that,” he says. He explains 

many hotels now use this feature to 

give a room time to “air out” after a 

guest checks out and before the housekeeping 

team enters, or to create buffer 

time between a room being cleaned and 

the next guest checking in. 

Dehan says Maestro has also seen an 

uptick in the use of its housekeeping 

app, which integrates with its PMS. “It’s 

an app that allows the housekeeper to 

see which rooms they’ve got to clean,” 

he explains. “It minimizes movement 

in the hotel and allows them to manage 

that from a handheld device” 

With the COVID-19 vaccine rolling 

out and occupancy poised to potentially 

climb this year as guests feel more 

comfortable travelling, operators say 

heightened cleaning protocols, and the 

technology needed to facilitate them, 

aren’t going anywhere anytime soon. 

“We’ll continue with the technology 

we’ve put in place,” says Wong. “It 

gives not just our team, but our guests, 

that extra level of comfort, safety 

and security.” ◆ 

Your guests want quality. 

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Contact an authorized 

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For more information, contact Ely Ashkenazi at hotelorders@hoteltech.com, 888-74HOTEL, ext. 228 www.hoteltechnologies.com 

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© Hotel Technologies, LLC. iHome is a registered trademark of SDI Technologies, Inc. iPhone and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. All other marks are trademarks of their respective owners.

HOTELIER 

HOPE 

ON THE 

HORIZON 

Chris Perna continues to be 

hopeful while he waits for the 

pandemic to end 

BY ROSANNA CAIRA 

When COVID-19 first surfaced in 

Canada in March 2020, Chris 

Perna, GM of the 283-room 

Hilton Vancouver Metrotown, 

was deeply ensconced in a 

multi-million-dollar renovation. “We were actually 

in the midst of breaking up our lobby floor when 

the pandemic hit. I went from daily discussions 

with our general contractor over timelines and working around hotel and banquet-floor 

occupancy to basically giving them the keys and saying ‘it’s all yours – do as you wish.’” 

The pandemic has turned the 40-year-old native of Hope, B.C.’s world upside down. 

“COVID-19 has decimated our business. Unfortunately, we’ve had to lay off many of our 

associates as a result. Our business is based on volume – if there’s no volume, there are no 

hours.” Prior to the pandemic, the hotel had a complement of 200 associates. Today, that’s 

been whittled down to 30. 

With the support of Hilton Hotels and the hotel’s management company, Crescent 

Hotels and Resorts, “We were able to quickly pivot and put in place protocols and operating 

procedures to ensure we had all the tools and resources available to train and educate our 

staff and provide confidence to our customers in the measures we were taking to keep everyone 

safe.” 

The hotel has “implemented mask wearing at the property for all guests and associates; 

heightened cleaning and sanitation protocols for guestrooms and meeting spaces and 

included several sanitization stations throughout the property. Signage is everywhere 

indicating physical-distancing protocols in all spaces and we’ve implemented protocols in 

seat spacing, and service standards in our restaurant.” 

Still, despite the measures, COVID’s impact is clear – occupancy is down by more than 

90 per cent and there’s been a 70 per cent decline in ADR and RevPAR. “It’s difficult to set 

plans for the next year. However, the focus is to pivot to new opportunities as well, using 

this time to re-visit and re-vamp our operations on all fronts (rooms, food and beverage, et 

cetera) for when guests are ready for us again. We have had many customers directly come 

to us or comment through our surveys on how happy they are to see how seriously we are 

taking COVID-19 and how clean the property is.” 

While the pandemic has been devastating, it’s also given Perna a deeper appreciation for 

life, family and friends. “We may not always agree or see eye to eye – and that’s perfectly fine 

– but it’s essential we look after each other and appreciate each other every day, as we’re all 

in this together.” ◆ 

QUICK 

QUIPS 

Personal Status: 

Married for 16 years to 

Meghan and father of two 

boys, Nicholas and Caiden, 

aged 14 and 11. 

Education: Bachelor of 

Business Diploma from 

University College of the 

Cariboo (now Thompson 

Rivers University) in 

Kamloops. Also attended 

Douglas College for its 

Hotel and Restaurant 

Management Program 

First Job: The Ramada 

in Surrey/Guildford (now 

Sheraton Four Points) 

Service Philosophy: 

Treat everyone the way 

you want to be treated. 

Kindness (like smiles) are 

free and every guest is a 

VIP. 



Get your 

money’s worth. 

At Quality ® brand hotels, our guests want real value for their 

hard-earned dollars. They need to know they’ll get their money’s 

worth so they can relax and focus on the people and experiences 

they came for. And in Canada, we’re delivering! 

Get your money’s worth. It’s not just a promise to our guests; 

it’s a promise to our franchisees, too. The Quality brand delivers 

great performance and also provides owners with a great 

opportunity to enhance property value and strengthen market 

positioning. Plus, the brand’s flexible product extensions fit most 

building types and locations. 

ChoiceHotelsDevelopment.ca 

Development@choicehotels.ca 

The Quality brand is all about delivering on the value that both 

guests and hotel owners need. 

THERE’S NEVER BEEN A BETTER TIME TO INVEST IN QUALITY. 

©2021 Choice Hotels Canada Inc. All Rights Reserved.

March/April 2021

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