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THE 2021

Buyer’s

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hoteliermagazine.com

EDITORIAL

II | MARCH/APRIL 2021


CONTENTS

VOLUME 33, NO. 2 | MARCH/APRIL 2021

50

53

56

FEATURES

DEPARTMENTS

10 DAY OF RECKONING

Hotel-labour challenges have

taken on new meaning

13 HELPING HANDS

Suppliers are pivoting to help their

customers cope with COVID-19

17 THE 2021 BUYER’S GUIDE

17 CATEGORIES

25 DIRECTORY

42 ASSOCIATIONS

43 INSTITUTIONS

47 CLEANING UP COVID-19

It takes more than a good

scrubbing to vanquish the virus

51 ROOM FOR GROWTH

The pandemic has hoteliers

re-examining room-service

offerings

53 UPPING THE ANTE

Technology is helping hotel

housekeeping departments

up their cleaning game

2 EDITOR’S PAGE

5 CHECKING IN

9 HOUSEKEEPING

56 HOTELIER

Chris Perna, Hilton

Vancouver Metrotown

10

hoteliermagazine.com MARCH/APRIL 2021 | 1

EDITORIAL

FORWARD

THINKING

Usually by this time of the year, the hotel industry

would be busy preparing for the spring season.

Instead, hoteliers are spending their days (and

nights) pondering when the pandemic will run its

course and when business will resume.

The good news is that pent-up demand for travel means

consumers will probably be travelling sooner rather than later.

A new survey conducted in the U.S. by Morning Consult and

commissioned by the American Hotel & Lodging Association

(AHLA) shows consumers are optimistic about travelling again

in 2021, with 56 per cent reporting they’re likely to travel for

vacation this year. But it’s important to recognize those numbers

represent a significant decline from pre-pandemic levels, when

approximately 70 per cent of Americans took a vacation in any

given year, according to OmniTrak (TNS) data. And, it’s also

important to note that Americans have dealt with fewer restrictions

during the pandemic than Canadians.

Still, since the onset of the pandemic, just 21 per cent of

survey respondents reported travelling for vacation or leisure,

and only 28 per cent reported staying in hotel. Prior to the

pandemic, 58 per cent of survey respondents said they stayed in

a hotel at least one night per year for leisure, and 21 per cent

stayed at least one night per year for work.

The survey also found that while consumers remain optimistic

about travel, consumer confidence about staying in hotels is

directly tied to widespread distribution of the vaccine: 11 per

cent say they will feel comfortable staying in a hotel when

vaccines are available to the general public; 20 per cent when a majority of Americans

have been vaccinated; and 17 per cent when they are personally vaccinated.

As many have postulated, the AHLA survey states the recovery of the travel industry

is anticipated to take place in three phases: leisure travel; small and medium events; and

group and business travel. While recovery will begin in 2021, some pundits believe full

recovery won’t occur until 2024.

In the meantime, the pandemic is fuelling new trends, including the blurring of lines

between business and leisure travel. During this unprecedented time, several hotels and

resorts have responded by offering guests the opportunity to work at hotels and providing

the necessary tools to work remotely and efficiently, including high speed Wi-Fi, dedicated

workspaces and printer access. The pandemic has also fuelled more interest in lowdensity

resorts, with the allure of wide, open spaces, and their focus on privacy. And, of

course, the biggest trend of all continues to be contactless

technology, which will spur hoteliers to continue providing

hospitality through fewer touchpoints.

2 | MARCH/APRIL 2021

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ADVISORY BOARD

Andrew Weir, Tourism Toronto; Anne Larcade, Sequel Hotels & Resorts;

Anthony Cohen, Cresent Hotels — Global Edge Investments; Bonnie

Strome, Hyatt Hotels; Christiane Germain, ; Germain Hotels;

David McMillan, Axis Hospitality International; Don Cleary, Marriott Hotels;

Geoffrey Allan, Project Capital Management Hotels;

Hani Roustom, Friday Harbour; Heather McCrory, Accor;

Reetu Gupta, Easton's Hotels; Ryan Murray, The Pillar + Post Hotel;

Stephen Renard, Renard International Hospitality & Search Consultants

Hilton celebrates 100

years of exceeding

guest expectations

GREAT

ESCAPES

In-room wellness

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MEETINGS

MATTER

The industry rallies

FORM MEETS

behind business-

FUNCTION

meetings sector

A look at 21st century

kitchen design

STEMMING

THE FLOW

CHAMPIONING

Hotel operators are

taking a stand against

CHANGE

human trafficking

Coverage of the annual

WITH Summit

THE TOP 30

INSPIRED

UNDER 30

TASTES

Meet a few of the

industry’s rising stars

Hoteliers seek new

strategies to raise

F&B revenue

Special

30TH ANNIVERSARY ISSUE

C E L E B R AT I N G





THE

GREEN

REPORT

Leading

Ladies

Highlighting four women

who are breaking the

gender mould

C E L E B R AT I N G

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CHECKING IN

THE LATEST INDUSTRY NEWS FOR HOTEL EXECUTIVES FROM CANADA AND AROUND THE WORLD

LOSS OF

A LEADER

Industry mourns the passing of

Arne M. Sorenson

Arne Sorenson

was considered

a diversity

champion and

ally, not just at

Marriott International

and the

travel industry,

but across

many industries

as demonstrated

by the

thousands

of tributes

dedicated to

him on social

media from

other CEOs/

leaders, staff

members and

customers.

On February 15, Arne M. Sorenson, president

and CEO of Marriott International, sadly

passed away. In May 2019, the company

announced Sorenson had been diagnosed

with pancreatic cancer and then earlier this

year, on February 2, it shared the news he would temporarily

reduce his schedule to facilitate more demanding

treatment.

Sorenson became the third CEO in Marriott’s history

in 2012 and the fi rst without the Marriott surname.

A visionary leader, he put the company on a strong

growth trajectory that included the $13-billion acquisition

of Starwood Hotels & Resorts. During his tenure

as CEO, Sorenson was tireless in driving the company’s progress, creating opportunities for

associates, growth for owners and franchisees and results for the company’s shareholders.

Known for his leadership on diffi cult national and global issues, Sorenson steered Marriott to

make signifi cant progress on diversity, equity and inclusion, environmental sustainability and

human-traffi cking awareness.

“Arne was an exceptional executive, but more than that, he was an exceptional human

being,” says J.W. Marriott, Jr., executive chairman and Chairman of the Board. “Arne loved

every aspect of this business and relished time spent touring our hotels and meeting associates

around the world. He had an uncanny ability to anticipate where the hospitality industry was

headed and position Marriott for growth. But the roles he relished the most were as husband,

father, brother and friend. On behalf of the board and Marriott’s hundreds of thousands of associates

around the world, we extend our heartfelt condolences to Arne’s wife and four children.We

share your heartbreak and we will miss Arne deeply.”

On February 23, 2021, Marriott International’s Board of Directors announced

that Anthony “Tony” Capuano has been appointed Chief Executive Officer

and has joined the company’s Board of Directors, effective immediately. The

Board of Directors also announced that Stephanie Linnartz has been appointed

president, effective immediately.


THE NEW ROCK

Hard Rock Hotels is planning a new property for London, Ont. through

a partnership with Dora Hotel Company and The Cribbage Group. The

project will transform the site of the former Kellogg’s Canada Factory into

Hard Rock Hotel London, Ont., offering a unique location that brings

the brand’s music and entertainment offerings to the region. The planned

353-room hotel will be completed in two phases, with an initial 163-room

opening planned for late 2022 and final site completion in 2025. The

design will embrace historical aspects of the site, featuring “luxury industrial

elements” that preserve the original atmosphere.


GRAND

RE-BRAND

Pacifi c Reach Properties has re-branded the former Westin Grand

Hotel to Hilton Vancouver Downtown, becoming the fi rst Hilton

Hotels & Resorts property in downtown Vancouver. “Since opening

in 1999, the hotel has garnered many accolades and with over 20

years of operational excellence, our dedicated staff will continue

to provide outstanding service and hospitality,” says Pradeep Puri,

general manager, Hilton Vancouver Downtown. The 206-room

property is home to the Hendricks Resto-Lounge and offers more

than 4,000 sq. ft. of flexible meeting space, a 24-hour fi tness facility

and year-round heated outdoor pool.

Newfoundland and Labrador Premier Andrew Furey has established

the Premier’s Advisory Council on Tourism, which will focus on providing

advice to the provincial government on short-term measures to assist

with the sustainability, re-opening and recovery of the province’s

tourism sector. “The establishment of this council is essential as we

move forward to re-build the industry from the devastating impacts

of COVID-19,” says Furey. “The voices of our tourism operators have

been heard and it is my hope that the dedicated work and recommendations

of this council will serve to create a successful path to

recovery for tourism in Newfoundland and Labrador.”

FRESH

DEBUT

InnVest Hotels

re-opened the Hilton

Quebec on January

1, following the

completion of a

one-year, $70-million

renovation, which

transformed the

hotel’s interior and

exterior. As part of

the transformation,

the reception, dining

and meeting areas,

as well as the hotel’s

ballroom, have

been completely

re-designed.

Executive chef

Simon Renaud has

created innovative

food-and-beverage

offerings made from

locally sourced

ingredients, which

will debut in the

hotel’s new lobby

restaurant.

MOBILE

REFRESH

Marriott International has released

a re-designed version of its Marriott

Bonvoy mobile app, which boasts

enhanced customization, new

booking options and tailored ways to

earn and redeem points. The updated

app is designed to make it easier

for guests to choose a contactless

option for check-in and check-out,

access mobile keys and request

services and amenities via chat and

mobile requests. It also features

new shopping and booking options,

including Homes & Villas by Marriott

International home rentals, Work

Anywhere with Marriott Bonvoy day,

stay-and-play passes and Marriott

Bonvoy Tours & Activities. “The

enhanced Marriott Bonvoy mobile

app is a must-have travel

companion. It simplifi es the

travel-planning process; allows

for the most frictionless experience

before and during your stay; and

gets smarter the more you interact

with it,” says Leigh Zarelli, SVP

Digital, Marriott International.


ISTOCK.COM/CAGKANSAYIN

STRATEGY

OF CHOICE

Choice Hotels Canada has rolled out a

new multi-tiered approach to sales that

aims to further strengthen the company

as it plans for the future. Changes include

a re-organization of its sales division and

strategy to place its hotels and brands

in a progressive position at all levels of

sales. This re-organization includes the

appointment of Derrick Britt as director,

Sales Canada, as well as the promotion of

Katie Anderson to senior manager, Sales

Operations, and Peter Sellick moving to

the newly created position of manager,

Market Sales. “Our franchisees are the

heart of our business and this investment

is critical to their success, particularly after

the challenges the industry has — and

continues to face — due to COVID-19,”

says Julie Chan-McConnell, senior

director, Commercial Strategy &

Performance, Choice Hotels Canada.

NEW ROLE

Beth Potter

is the new

president

and CEO of

the Tourism

Industry

Association of Canada’s

(TIAC), effective March 15,

2021. Potter will be leaving

the Tourism Industry

Association of Ontario

(TIAO) after 11 years as its

president and CEO to take

on the new role.

She is a recognized leader

with more than 30 years of

experience in the not-forprofit

and tourism industries

and has worked with

a variety of boards and

committees, including

her recent contributions to

the World Travel & Tourism

Council’s tourism-recovery

efforts.

RE-IMAGINED

Marriott International recently re-launched its Sheraton Hotels & Resorts

brand — a project originally announced in 2018. Drawing on its roots as a

community hub, the new approach for Sheraton creates an intuitive and

holistic experience with places to connect, be productive and feel part

of something. It features a layered design approach, balancing a sense

of timelessness with a fresh and modern feel. To date, six properties

have already completed the re-launch, with more than 40 hotels around

the world expected to reflect the new brand vision by the end of 2022,

including Sheraton Gateway Hotel in Toronto International Airport and

Sheraton Laval Hotel in Quebec.

BRAND

ACQUISITION

RLH Corporation has entered into a definitive

merger agreement with Sonesta International

Hotels Corporation under which RLH

will be acquired by Sonesta in an all-cash

transaction valued at approximately $90

million. RLH currently franchises eight

hotel brands. The transactions is expected

to close in the first half of 2021.



HOUSEKEEPING

THE

GREAT

DEBATE

Housekeeping

opt-in is now

becoming a

part of an

attributebased

sales

model

BY LARRY & ADAM MOGELONSKY

Before the pandemic, one

of the biggest debates

within the housekeeping

department was over

whether or not to allow

guests to opt out from this core service.

The consensus was: it depends.

For urban hotels catering largely

to the mid-week corporate guests, it

made perfect sense to let businesspeople

exchange room cleaning for a meal

voucher or other amenity coupon.

After all, this segment was known for

rarely ever using the room, so building

an opt-out program benefited the

hotel through cost savings and the

guest through greater consumption

of other onsite services (or, in some

cases, bonus loyalty points). At the

full-service, luxury and resort end of

the spectrum, however, daily housekeeping

often acts as a hallmark of the

brand, with opting out not even open

for discussion.

One of the enduring legacies of

the pandemic will be a shift in how

customers consider housekeeping and

what’s deemed safe. Even after we’re

all vaccinated, limiting contact will

still be in effect and a sensible way to

give guests peace of mind is to ensure

no one else enters their rooms during

the entirety of their stays (without

their express permission). While there

are reasonable limits to this, given the

opposing security risk of letting a room

go unchecked beyond a certain threshold,

the general thrust for contactless

guest experiences will inevitably mean

fewer rooms cleaned each day.

Some guests will want the hotel

to be completely hands off as they

navigate all communications through

a digital, and distanced, interface.

Others, though, will want the full

show. Whether out of the desire for

immaculately clean spaces or only for

a glimmer of interaction with another

human, many guests will yearn for the

opportunity to have housekeeping

on-demand.

This brings us to attribute-based

sales (ABS), which is poised to be a

key upselling tool in the decade ahead.

At its core, ABS for hotels inscribes

the use of every feature — in-room,

on-property or through a third party —

to incrementally build revenues on a

per-guest basis. The encapsulating buzz

term for this is TRevPAR — or Total

Revenue Per Available Room. For

some hotels looking to optimize costs

in the next normal, housekeeping may

be yet another service that can be sold

separately from the room to heighten

TRevPAR.

Imagine you’re one half of a couple

looking for a romantic, seven-night

vacation to a tropical resort for some

time late in Q4 2021. You choose to

book direct, then, within the reservation

engine, after you’ve selected your room

and picked out some dining spots, you

can decide what days during your stay

you want room attendants to enter for a

proper cleaning. It could be six times; it

could be zero. This depends on each individual

guest’s attitude towards contact

and any continued fears of COVID-19,

but many will gladly opt-in if the surcharge

per cleaning isn’t too egregious.

In this way, you’re not only opening

the door to a new revenue vehicle, but

deepening the personalization of the

onsite experience by facilitating more

customization. Of course, the technology

has to be there to support such an opt-in

system, as you’ll need a booking engine

that allows for amenity upsells within

an appealing user interface, as well as

a strong PMS to support the new data

flowing into the guest folio and housekeeping-optimization

software.

Thinking broader, these three aspects

of your tech stack are ones you should

already be investigating as a response to

Coronavirus and as a means of boosting

TRevPAR in other ways, such as

increasing pre-arrival restaurant or spa

utilization. With housekeeping opt-in

as one post-pandemic consideration

under its banner, ABS may help you

protect your guest-satisfaction scores

while allowing you to recover profitability

— even when maximum occupancy

cannot be attained due to all the

prolonged restrictions still in place. ◆

Adam and Larry Mogelonsky are

partners in Hotel Mogel Consulting Limited,

a Toronto-based consulting practice.

Larry focuses on asset management, sales

and operations, while Adam specializes

in hotel technology and marketing. You

can reach Larry at larry@hotelmogel.com

or Adam at adam@hotelmogel.com to

discuss hotel business challenges.


TRENDS

DAY OF

The industry’s labour challenges have taken on a

new shape and greater urgency in the last year

BY DANIELLE SCHALK

ISTOCK.COM/RUDALL30

Tourism HR Canada reports that, in January 2021, tourism employed

1,435,300 workers, almost 30-per-cent fewer than the more than

two-million workers employed in January 2020. This represents a loss

of 10,200 full-time and 11,300 part-time jobs.



There is no question the

pandemic has impacted

Canada’s hospitality

workforce immensely.

“The pandemic has

had an overwhelming

effect on the teams

at our hotels,” says John Wilson,

vice-president Hotel Performance,

New Castle Hotels & Resorts.

“Due to very low business volumes,

many associates were laid off or

furloughed, thus reducing the

overall staffing at the hotels.”

As he explains, this drove

leadership teams to get creative

and adjust their approach to suit

business volumes and guest needs.

“We’ve had to adjust staffing levels

in all areas and cross train to cover

multiple areas with less staff while

still maintaining guest satisfaction,”

shares Wilson. “We have fewer

full-time and more part-time staff

at this point. This gives our general

managers the ability to quickly

adjust levels based upon business

volumes — something they’re all

used to doing, just never at this

low level.”

According to Tourism HR

Canada, January 2021 marked

the fi fth-consecutive month of

tourism-employment decreases,

with a drop of 135,300 jobs —

representing an 8.6-per-cent

decline from the previous

month and accounting for

27.6 per cent of Canada’s total

drop in employment from December

to January. In the accommodation

sector, employment decreased by

18.5 per cent and the number of

employed individuals fell below

100,000.

Overall, the accommodation

sector has seen the

greatest loss of employment

within the tourism industry, down

42.4 per cent since the start of the

pandemic. As of January 2021, the

unemployment rate for the sector

stood at 29.9 per cent.

It’s expected to take several

years for tourism employment to

recover to pre-pandemic levels.

Tourism HR Canada had originally

projected that this would take until

2025 in some sectors, but, given

the impact of the second wave of

the pandemic, Calum MacDonald,

VP, Labour Market Intelligence,

indicated these projections were

likely optimistic during the organization’s

recent webinar Workforce

Shortfall - And What It Takes to

Re-start Canada’s Tourism Workforce.

The prolonged period of uncertainty

caused by the pandemic

has only exacerbated the industry’s

challenge of attracting and

retaining skilled workers. “Before

this pandemic, we were facing

shortages, both in terms of the

number of workers and the skills

needed for this sector — and this

has been the case for a decade,” says

Philip Mondor, president & CEO,

Tourism HR Canada. “Coming out

of [the pandemic], the shortages are

projected to be more acute. We’re

already hearing from businesses

and employers [that they’re] having

difficulty finding workers.”

And, while this may seem

unusual given that many businesses

remain shuttered or are operating

with reduced services, MacDonald

explains, “Based on the loss of

employment we have seen, the

increase in the unemployment

rate in the fall [was not] as great as

we would have expected. So, that

suggests either that those who [lost]

their jobs this fall are not seeking

new employment right away or

they’re finding jobs elsewhere.”

“We also know that sentiment

towards our sector has taken a

hit,” adds MacDonald, pointing to

Tourism HR Canada’s recent survey

assessing Canadians’ perceptions of

working in the tourism industry. The

survey, prepared by Montreal polling

and market-research firm Leger,

found 46 per cent of Canadians are

willing to recommend a career in

tourism, which is down 16 percentage

points from 2017.

Overall, uncertainty and

concerns regarding the stability

of the industry have led people to

seek employment opportunities

elsewhere. In fact, when asked


about the perceived risks

they associate with working

in tourism, more than 70

per cent of respondents

ranked concerns around

the economic stability of

the industry, reduced hours,

job loss and work closures

during COVID-19 as high or

extreme risks.

Further, half of respondents

noted they negatively view

the tourism industry as a

place of work, with 39 per

cent indicating their perception

is more negative than

before the pandemic. Even

more concerning, respondents

who had worked in

tourism were significantly

more likely to indicate that

their view of the industry is

more negative now (50 per

cent), as their perceptions

of personal health and safety

have been negatively affected.

This is despite operators’

best efforts to ensuring safety

and comfort. “One of the

first things we did when the

pandemic hit was [work] to

create a safe environment for

both our associates and our

guests,” says Wilson —

a sentiment that has been

echoed by operators across

the country over the past

year — citing PPE, new

protocols and enhanced

cleaning procedures.

“It’s going to be very

important that we address

the concerns of individuals

who have worked in

the industry, as they act as

ambassadors and spokespeople

for our industry,”

says MacDonald. “If those

individuals have a negative

perception of the industry,

it can lead them to dissuade

others from pursuing a career,

or even just a temporary job

in the sector.”

With ongoing changes to

restrictions, safety protocols

and best practices, ensuring

all staff members are trained

Leaders

Speak

[Our hotel team

members] haven’t had

the ability to work from

home and have shown

up every day to serve

our guests under really

difficult circumstances.

Our team members are

still creating unforgettable

memories for our

guests, just adjusted a

bit to make sure we’re

doing everything as

safely as possible. I get

messages from guests

every day sharing our

team members’ incredible

creativity and it’s such

an inspiration

CHRISTOPHER J. NASSETTA

president & CEO, Hilton

A large number of [our]

employees are currently

on layoff. However,

they have the option

to return to the hotel

within two years. Some

employees have found

other jobs, out there in

the workforce, and we’re

hoping that we’ll be able

to call them back sooner

than later

KEN HALL

GM, Fairmont

Le Château Frontenac

and up-to-date on new procedures

has become an ongoing

effort. As Wilson points out,

cleaning has been a key area

where New Castle has been

focusing its training efforts, as

it’s of paramount importance

for both guest and staff safety.

“Our hotels have always had

strict cleaning procedures

but, with COVID-19, we’ve

reviewed all of our procedures

and re-trained our staff on

safe cleaning practices,” he

explains. “We constantly

review new brand standards

and listen to direction given

by the local health authorities

…Through the leadership

of our general managers, the

teams constantly communicate

best practices to adjust

as needed based on any

opportunities or challenges

that arise.”

But, as Mondor stresses,

the industry’s workforce

will require new skills

beyond those necessary

for weathering the current

crisis. “Tourism is a different

game than it was before;

there are new skills that

have emerged and different

demands in terms of what’s

happening in workplaces,”

he explains. “This is not

just about frontline workers,

a very large portion of the

upskilling, re-training or new

skilling is focused largely

on operation and business

needs…Indeed frontline

[workers] do need new skills

as well, but our data and

employers have suggested

that that’s not the bigger

challenge, many of those are

fairly tenable to manage.”

During Tourism HR

Canada’s workforce webinar,

Mondor highlighted

specific skills that will

be key to re-starting the

tourism workforce, which

included those centred on

business innovation, new

technology, financial management,

community engagement,

business resilience,

human-capital management,

environmental/sustainable

practices and social/cultural

intelligence. And, while

many of these areas were of

interest prior to the pandemic,

it has only accelerated the

pace of change and, effectively,

amplified the need.

“There is a very different

work context that we’re

dealing with [in this new

reality],” says Mondor.

“People are requiring

anchor staff that are highly

versatile, with skills that

can be adaptable to a range

of environments; that can

have a level of independence

or autonomy. The

more casual workers are

likely going to still serve

a number of our needs,

but businesses are tending

to focus on those anchor

workers, because of the

adaptability that’s required.”

This ties directly into

the fact that operating and

staffing models will likely

see long-term — if not

permanent — changes

going forward.

“It is going to take a long

time for business to return

to pre-pandemic levels and

labour will follow hand in

hand,” says Wilson, though

he adds, “I am uncertain

whether we will ever return

to the same staffing levels in

the future. This pandemic

has hit hard and fast and

has forced our teams to

get creative and look for

innovative ways to run

their businesses.”

Wilson is not alone in this

belief. In fact, during recent

quarterly earnings calls, most

major hotel companies have

touched on adjusting staffing

and operating models for the

long-term, embracing some

of the cost-saving measures

introduced over the last year.

“On a positive note,”

Wilson adds, “this crisis has

made our teams even stronger,

more collaborative than

ever before and [given us] a

heightened appreciation for

each other.” ◆



ROUNDTABLE

Supplying

Support

Hotel suppliers face a unique set of

challenges as they pivot to support

a struggling industry

INTERVIEW BY AMY BOSTOCK

Amy Bostock: What was the immediate impact felt by

your company when COVID-19 first sent the industry

into a tailspin last March?

Malcolm Caldwell: There were cancellations and delays

of orders and an immediate loss of service-and-parts

business. We had equipment in stock that was ordered

for delivery last March and April but delayed until

summer or fall 2020. We have customers that have

not re-opened or are operating at such a low level that

they’re postponing installation of new equipment until

the revenue has recovered.

Chip McIntyre: At the onset of the pandemic, we worked

closely with our suppliers to obtain concessions for our

hospitality customers because their businesses were hit

hard. We also quickly pivoted to source product and build

supply chains for completely new categories and managed

increased volumes in other areas. Avendra’s sourcing team

worked with suppliers to provide product information

for available critical supplies and prioritized access to

critical items to hotels that shifted to functional patientcare

spaces or those that provided housing for frontline

workers. We also assisted supplier partners in distributing

donated products to hotel properties.

THE

PANELISTS

MALCOLM CALDWELL

vice-president, Sales,

Harco Co. Ltd.

CHIP MCINTYRE

senior vice-president of

Strategic Sourcing

and Procurement,

Avendra Group

OLIVIER

REUILLARD-GUERRIER

country director, Canada,

P&G Professional

Olivier Reuillard-Guerrier: The immediate impact felt by

P&G was [related to] concern for our employees.


During the

pandemic, our

product-supply

and sourcing

organization

has been doing

amazing work

to ensure we

can meet the

increased needs

of our current

customers first,

and we’ve been

closely managing

supply so that

we maintain a

consistent flow

of product while

maintaining the

health and safety

of our own

operations

Olivier Reuillard-Guerrier

country director, Canada,

P&G Professional

We made a dedicated effort and

commitment to support and protect

our employees and keep them as safe as

possible. We maintain that commitment

today.

AB: Did you experience any

interruptions in the supply chain?

MC: There were supply-chain delays as

manufacturers dealt with lost days of

production because teams of workers

were sent home. There are certain

parts that are experiencing long

delays, such as computer boards and

motors that are imported from around

the world.

CM: Avendra has always focused

on quality assurance and ways to

help keep the supply chain safe, so

the logistics of our normal business

and products was not interrupted.

As I mentioned previously, we had

to source product and build supply

chains for many new categories and

manage increased volumes in other

areas, such as masks, thermometers,

hand sanitizer and electrostatic

sprayers. This was challenging

because our customers’ needs were

evolving and there were obviously

challenges given the spike in global

demand and building new supply

chains — some of which had many

brokers and re-sellers entering them.

OG: P&G Professional’s global operations

were able to identify trends and took

steps earlier in 2020 to boost production

and shore up raw-material supply

on certain critical SKUs. During the

pandemic, our product- supply and

sourcing organization has been doing

amazing work to ensure we can meet

the increased needs of our current

customers first and we’ve been closely

managing supply so that we maintain

a consistent flow of product while

maintaining the health and safety

of our own operations.

AB: What strategies did you employ

to combat the challenges presented

by COVID-19?

MC: Harco is part of the supply chain

supporting laundry facilities in key

essential services such as senior care,

hospitals, first responders, coin-laundry

stores, apartment laundry and the

hotel industry. We have to remain

open to ship parts, supply our service

staff and deliver replacement laundry

equipment. We made signifi cant

changes to protect our team and

customers from COVID-19. The

immediate goal was separation, so

we moved all employees who could

work from home to that environment.

That move includes all outside

sales staff and several support staff.

We split our internal support staff

between a secondary offi ce/warehouse

site so we would not have a complete

accounting shutdown if COVID-19

struck one of the offi ces. We closed

our showroom and parts counter,

then enhanced our website and

social-media presence. We’ve targeted

key industries struggling to re-start

their businesses and comply with new

regulations. [We’re also] marketing

products we already offer to new

markets that must now comply with

COVID-19-prevention protocols.

CM: During the early stages of the

pandemic, we increased the frequency

and cadence of our client communications.

We developed a variety

of resources, such as our COVID-

19 Resource Guide, to help clients

mitigate the operational impacts of

the pandemic and provide supplier-

product information. We also

conducted several webinars through

our industry partners, such as the Hotel

Association of Canada, to help get the

message out more broadly. Avendra also

provided very detailed guidelines to

our suppliers, which covered everything

from property delivery methods

and employee-health screenings to

social-distancing measures and

vehicle sanitation.

OG: During this unprecedented time,

we deliberately took steps to ensure

we were making a positive impact [on]

employees, consumers and communities

who have always been there for us.

[That includes] protecting the health

and well-being of P&G [employees];

serving consumers around the world

who count on our brands and the



enefits they provide; and supporting

communities, relief agencies and

people who are on the front lines of

this global pandemic.

AB: All indications show guests in a

post-COVID-19 world still want the

amenities they’ve come to expect.

How will these amenities need to

be adjusted to maintain safety

standards?

MC: The sanitation of the linens

and towels has always been a critical

health-and-safety issue. Communicating

the safety protocols that are used and

are in place will ease the guests mind

so they can enjoy the room and get

their rest. Hoteliers should take a hard

look at the sanitation process of the

linens and perhaps adopt new systems

such as ozone injection or a change

in the transport of linens to protect

against contamination.

CM: There is no doubt that COVID-

19 has caused an enormous sea-change

in guest behaviours and expectations. In

fact, some studies show that enhanced

cleaning and hygiene practices have

moved to the top of guest priorities.

Regarding next steps during the

recovery period, there’s obviously

a heightened sense of food-safety

practices and common-area and room

cleanliness — and properties have had

to modify their operations to adjust. In

addition to touchless check-in, keyless

room entry and touch-free equipment

for vending machines and beverage

dispensers, hotels have also started

to re-imagine guest rooms. As an

example, hoteliers are now providing

covers for TV remotes to help reduce

the spread of germs and are removing

magazines, pens and notepads and

replacing them with disinfecting

wipes and amenity kits with PPE

items such as masks and hand

sanitizer for each guest. We believe

approaches like this will be with

us for the foreseeable future.

OG: P&G Professional research shows

that post COVID-19, more than 50

per cent of hotel guests expect more

thorough and frequent cleaning, hotel

transparency on what the hotel is

doing to keep guests safe and rooms

clean; and visible signs of cleaning

— such as seals/stickers on rooms,

placards and employee-initiated

checklists. The P&G Professional

CLEANPlus experience is a program

that signals clean from our top brands

such as Microban 24 Hour, Comet and

Spic and Span.

AB: What new product lines have

you introduced/ramped up in

response to increased health-andsafety

requirements?

MC: Harco has offered ozone systems

for years to our nursing-home customers.

Ozone injection into cold water

provides hospital-level sanitation

during the wash cycle. This process

saves energy by cutting hot-water

use signifi cantly and lowering overall

water use. The ozone is an environmentally

safe natural product that

leaves linen and towels smelling fresh

and clean without the need for harsh

chemicals and will also extend the

life of linen. These save dollars both

on operating and capital costs. Many

gas-supply companies offer rebates

when ozone systems are installed.

CM: Nearly one year into the pandemic

and face masks, gloves, hand sanitizer,

disinfecting and sanitizing wipes

and sprays, safety signage and clear

barriers still remain in high demand

from hoteliers. Now that the supply

chain has adjusted, items that are

needed in hotels should be in a good

supply state for the most part. As an

example, availability of hand-sanitizer

dispensers took a while to

catch up due to worldwide demand,

but that has now stabilized. Similarly,

disposable gloves have seen an

increase in demand as businesses

start to come back, so we have added

supply to make sure our customers will

have ample inventory as occupancy

increases. We are also seeing increased

demand for HEPA (High Effi ciency

Particulate Air) filters.

OG: While we introduced Microban

24 Hour in January 2020, demand

for this product has grown exponentially

since the start of the pandemic.

Increased

occupancy and

the return of

meetings may

happen over

time, but things

such as graband-go

meals and

increased hygiene

standards will

likely remain.

Suppliers should

re-build inventory

as occupancy

and travel comes

back, while also

adopting to these

new standards

Chip McIntyre

senior vice-president of Strategic

Sourcing and Procurement,

Avendra Group


Microban 24 Hour kills 99.9 per cent of

bacteria in just 60 seconds and provides

up to 24 hours of protection from

bacteria growth — even after multiple

touches. Microban 24 Hour products are

also included on Health Canada’s list

of disinfectants with evidence for use

against SARS-CoV-2, the coronavirus

that causes COVID-19.

AB: What are the two products

that are most in demand from your

customers?

MC: We’re being asked to help increase

the laundry capacity in the same

laundry-room footprint, so are offering

larger-capacity washers capable of

SIMPLE, SAFE

SOLUTIONS

According to Malcolm

Caldwell, vice-president, Sales

for Mississauga, Ont.-based

Harco Co. Ltd., embracing

technology has been key to

helping hotel clients during the

COVID-19 pandemic. And it

doesn’t have to be complicated.

“We’ve installed credit-card

acceptance in guest laundry

rooms at the washer-and-dryer

level. This saves guests from

hunting for coins or making

the request for change at the

front desk,” says Caldwell. “A

guest can tap/swipe or insert a

debit/credit card and pay for a

load of laundry in a much safer

way than handling coins.”

He says the company has also

conducted Zoom meetings

and conference calls with

its customers to discuss

upcoming projects and

regularly conducts internal

Zoom meetings and conference

calls with staff, vendors and

customers.

handling increased volume of laundry.

We always recommend higher G-Force

washers so drying time can be reduced.

The new models of efficient dryers

will automatically sense the moisture

content of the load being dried and

complete the cycle when the load

is dry. This will extend linen life

and save utilities. When laundry is

processed faster and more efficiently,

higher volumes can be processed in the

same time and the same footprint.

CM: PPE will be critical for the next

several months, as will disposable

packaging to enable low- and no-touch

food offerings. We expect to see a fair

amount of innovation around this

theme to help meet guest expectations

around cleanliness and sanitation.

OG: As you can imagine, products

with disinfection properties have been

in high demand. We have products

that both clean and disinfect at the

same time — not a two-step process.

Products such as Comet Disinfecting

Bathroom Cleaner and Spic and Span

Disinfecting All-Purpose Spray and

Glass Cleaner provide a huge benefit

to our-end-users’ cleaning procedures.

AB: How do you see the industry

continuing to change, from a

supplier standpoint, in the next

six months?

MC: I’m worried that business travel

will take much longer to recover and

think there will be a real demand for

travel as the shutdowns [end]. The

population is sick of being held captive

and will want to travel and get out

of town. There is a real opportunity

to re-build the hospitality business

with Canadian and foreign travellers.

The area inside the hotel-laundry

operation that should be reviewed is

the preventive maintenance on the

equipment. If equipment has been left

idle, don’t expect it to just fire up right

away without requiring some attention.

There are rubber seals and tubing

that may have dried out and should

be tested to verify proper functions.

Testing and running full loads should

be done prior to a full launch to ensure

the operation is ready to handle the

increased loads as occupancy returns.

Remember, the laundry operation for

your property will not be the only

one getting started and service and

parts may be difficult to source. Proper

strategic planning will avoid a panic

when the travellers return.

CM: As the vaccine becomes more

readily available and hoteliers see

occupancies increase, we’ll continue

to work to drive efficiencies into the

supply chain, causing creative thinking

on how to save money and get more

efficient. Suppliers should be getting

ready for some of the pre-COVID-19

events to come back (weddings, family

gatherings) but also adjusting to new

approaches even as the impact of

COVID-19 decreases. For instance,

increased occupancy and the return of

meetings may happen over time, but

things such as grab-and-go meals and

increased hygiene standards will likely

remain. Suppliers should re-build

inventory as occupancy and travel

comes back, while also adapting to

these new standards.

AB: What initiatives have you

introduced to support your clients?

MC: We always work closely with our

clients and their lending sources or

we can introduce them to our finance

partners who understand our clients’

businesses and will handle the details

directly. We also have worked with our

long-time customers on some extended

terms when necessary and have asked

other long-time customers with strong

cash flow to not stretch their payments

to us. It comes down to communication

and discussing expectations and how

those payments can be made and not

playing games with anyone’s cash flow.

Honest discussions have made for strong

relationships that I trust will endure long

after this pandemic is a history lesson.

CM: Avendra continues to work

with suppliers and customers to help

ensure the supply chain is supporting

their business needs. This includes

monitoring market conditions and

product availability and providing

updates on new category trends and

sustainable sourcing options. ◆



THE 2021

AMENITIES

Bathrobes

ADA International Cosmetics

Canada, Inc.

Garnier-Thiebaut, Inc.

Hotel Technologies

Majestic International

Marina Textiles Inc.

Candles

Mega-Lab Foodservice

Neo-Image Candlelight Ltd.

Chocolates & Confectionary Products

David Roberts Food

Maximillien & Company

Nestlé Professional

Clocks

Hotel Technologies

Sunbeam Hospitality/Jarden Corp.

Hardware - Guestrooms

Legrand

Netversity Solutions

Syscan-Id

Ice Buckets

Browne Foodservice

Delta Universal Marketing Ltd.

Lancaster Colony Commercial

Products

In-Room Coffee & Tea

Browne Foodservice

GP Pro by Georgia-Pacific

Guest Supply

Imperial Coffee and Services Inc.

JustSteph Sales Inc.

Kienna Coffee Roasters

Kraft Foodservice

Mother Parkers Tea & Coffee Inc.

Muldoon’s Own Hand Roasted Coffee


Starbucks Coffee Canada

Van Houtte (GMCR Canada

Holding Inc.)

Irons


Minibars

Bartech Technology & Design

Dometic

LOC International Inc.

MicroFridge/Danby Products Limited

Nature Knows Inc.

Other - Amenities

Guest Supply

Jagorb International Ltd.


Pet on Vacation

SOCAN

Tag Umbrella, division of Tag Products

Soap, Shampoo & Dispensers


Canada, Inc.

Dispenser Amenities Inc.

Ecolab

Flexo Products Ltd.

JRS Amenities Ltd.

RedDot Brands

SCA Tissue

SC Johnson Professional

Sysco Guest Supply Canada Inc.

True North Hospitality

Veritiv

Waste Baskets

JRS Amenities Ltd.

Waste Not Basket

BATHROOM

Bathroom Accessories

American Standard Company

Vanities International, LLC

Kohler Canada Co.

Mr. Grab Bar Inc.

Bathroom Dispensers


Canada, Inc.

Cascades Tissue Group



Kohler Canada Co.

SCA Tissue


Bathroom Fixtures

ACO Systems


Andis Company

Bath Fitter

BrassCraft

Delta Faucet/Masco Canada

Eggrock by Oldcastle Modular

Firma Bath Furniture

Great Grabz Design Emporium

Grohe Canada Inc.

HD Supply Facilities Maintenance

Jalco

Kohler Canada Co.

Mansfield Plumbing Products LLC

MGS

Speakman

Symmons Industries Inc.

Tai Pan Lighting

THG U.S.A.

Toto U.S.A. Inc.

Vanities International LLC

Villeroy & Boch

Bathtubs & Re-finishing


Kohler Canada Co.

Hair/Hand Dryers

Andis Company

Dyson Canada Ltd.

Guest Supply

Hotelevision Canada Ltd.


Mirrors

Bethel International

Electric Mirror

Hospitality Needs Inc.


Kartners Bathroom Accessories

Kohler Canada Co.

PI Fine Art

Seura Inc.

Tai Pan Lighting

Plumbing

ACO Systems

BrassCraft

Cifial U.S.A.

Grohe Canada Inc.

Hansgrohe U.S.A.

Jalco

Kohler Canada Co.


Speakman

THG U.S.A.

Zurn Industries Ltd.

Shower Heads & Fixtures

Cifial U.S.A.


Hansgrohe U.S.A.


Kohler Canada Co.

Opella LLC

Speakman

T&S Brass and Bronze

Tissues & Paper Products



Kimberly-Clark Inc.

Kohler Canada Co.

Kruger Products L.P.

RedDot Brands

SCA Tissue

Veritiv

Towels

4M Trading Company

Eden Textile

Flexo Products Ltd.


George Courey Inc.

Guest Supply

JostCo Textiles International



Standard Textile Company Inc.


Trilium Textiles Inc.


Vanities


BEDS & BEDDING

Bed Frames

Araam Inc.

Bum Contract Indoor & Outdoor

Furniture

CleanBrands LLC

Hypnos Canada/Araam Inc.

King Koil Sleep Products

Leda Furniture

Meubles Saint Damase

Restwell Sleep Products

Serta Canada

Simmons Canada Inc.

Spring Air Hospitality

Tempur Sealy International, Inc.

(Canadian Division)

Beds - Roll-Away/Sofa

CleanBrands LLC

Nationwide Hotel Supply Inc.


Serta Canada

Simmons Canada Inc.

Blankets & Comforters

Daniel Stuart Studio

George Courey Inc.


Northern Feather Canada

Stamina Fibre

Superior Quilting Ltd.

Cribs

Foundations Worldwide Inc.

Duvets


Eden Textile

George Courey Inc.



Rocky Mountain Down and Feather


World Wide Iozza Ltd.

United Feather & Down

Linens

4M Trading Company

Alsco Linen Canada

Caber Sure Fit Ltd.

Canadian Down & Feather

Company Inc.

CleanBrands LLC


Eden Textile

Fabric Innovations


George Courey Inc.

Guest Supply


Lieberman Tranchemontagne Inc.



Protect-A-Bed





THE 2021



Veritiv

Winsham Fabrik Canada Ltd.

Mattresses

Araam Inc.

CleanBrands LLC


Hypnos Canada/Araam Inc.



Serta Canada

Simmons Canada Inc.



(Canadian Division)

Therapedic Sleepking Crown Design

Pillows

Caber Sure Fit Ltd.

Canadian Down & Feather Company Inc.

CleanBrands LLC


Eden Textile


George Courey Inc.



Protect-A-Bed



Stamina Fibre




ENERGY

Air Conditioning

Belimo Aircontrols (CAN) Inc.

Eco2max Inc.

Enercare Commercial Services

Goodman Air Conditioning & Heating

Gordon R. Williams Corp.


Islandaire

Master Group

Modern Air Filter Corp. (formerly

Clarified Air Technologies)

NRG Equipment Inc.

Redmond/Williams

Taco Canada

Air Purification

Dyson Canada Ltd.

Halton Indoor Climate Systems Ltd.

Humanscale Corp.

LG Electronics Canada Inc.

Master Group



Control Systems

ASSA ABLOY Group

Delta Controls Inc.

Dimplex North America

Halton Indoor Climate Systems Ltd

Legrand

NRG Equipment Inc.

Electricity & Natural Gas Suppliers

Direct Energy

Enbridge Gas

Energyshop.com



Union Gas Ltd.

Energy Management

ASSA ABLOY Group


Eco2max Inc.

Enercare Commerical Services

Energex Inc.


Halton Indoor Climate Systems Ltd

Intello Technologies Inc.

Islandaire

Legrand

Master Group


Onity

Union Gas Ltd.

Furnaces

Master Group



Heating


Calcana Industries Ltd.


Eco2max Inc.


Goodman Air Conditioning & Heating


Master Group



Modern Niagara HVAC Services

NRG Equipment Inc.

Redmond/Williams

Taco Canada

Lighting Systems

Dyson Canada Ltd.


Legrand

LightGuard


N.E.G. Audio Visual Inc.

Panasonic Canada Inc.

Philips Day-Brite

Tai Pan Lighting

WAC Lighting

Service & Maintenance


FirstOnSite Restoration




Ventilation


Halton Indoor Climate Systems Ltd.

Master Group




Redmond/Williams

Spring Air Systems Inc.

Taco Canada

Water Conservation & Treatment

Danamark WaterCare

Ecolab

Enbridge Gas


Goslyn Environmental Systems


Kohler Canada Co.

Nestlé Waters Canada

Redmond/Williams

Water Matrix

EQUIPMENT & SUPPLIES

ATMs

Cardtronics

DirectCash Payments Inc.


Badges, Tags & Identification


Imprint Plus

Ketchum Manufacturing Inc.

Picture This On Granite

PLI Card Marketing Solutions

Banquet & Catering Equipment

Ca. Portable Dance Floor Co.

Food Service Solutions Inc.

GBS Foodservice Equipment Inc.



Rabco Foodservice Ltd.

Tomlinson Industries

Bar Equipment, Supplies & Services

American Metalcraft Inc.

Beer Gas Systems

Blakeslee Foodservice Equipment Inc.

Browne Foodservice


Dispense-Rite

Faema Canada

Forbes Industries




Haddon Equipment & Supplies

Jani-King Canada Hospitality Division

Long Range Systems Inc.

Minibar Systems Canada

Scotsman Ice Systems

SiriusXM Canada

SOCAN

Sunkist Foodservice Equipment

Swissh Commercial Equipment

Vertex China

Zuccarini Importing Co. Ltd.

Brochure/Menu Holders



Bulletin Boards/Signage

Gridcast Media

Milestone AV Technologies

Postime Inc.

Visual Planning Corp.

Business Forms

A.D.S. Publishing Inc.

Allcard Ltd.

Deluxe

Carts

Crown Custom Metal Spinning Inc.

Forbes Industries

Lockwood Manufacturing Inc.

Mul-T-Mat & Supply Co.

Rubbermaid Commercial Products

Canada

Coffee & Tea Equipment, Accessories

Illy Espresso Canada Inc.

Melitta Canada


Dishwashers & Warewashing

Equipment

Cambro Manufacturing Co.

Champion Moyer Diebel

Diversey Care

East Coast Laundry Systems

Ecolab


Hobart Food Equipment Group Canada

Miele Ltd.


Dispensers - Beverage

Browne Foodservice

Bunn-O-Matic Corp. of Canada

Danamark WaterCare

Follett Corp.


Melitta Canada

Morton-Parker Ltd.

Supramatic Inc.

Western Refrigeration & Beverage

Equipment

Equipment for the Disabled

Kohler Canada Co.

Equipment Repairs & Installation

Cardtronics

Harco Ltd.

Schindler Elevator Corp.

West Coast FoodPak Systems Ltd.



THE 2021

Exercise Equipment

Advantage Fitness Sales Inc.

Hotel Fitness, Div. of Brigadoon

Fitness

Keystone Fitness

Life Fitness

Matrix Canada/Stak Fitness

PPL Aquatic Fitness & Spa Group Inc.

Food Processors & Blenders

Blakeslee Foodservice Equipment Inc.

Bravo Coffee Group

Cuisinart Canada

Robot Coupe U.S.A. Inc.

Fryers & Accessories

Alto-Shaam Canada

Browne Foodservice

Crown Verity Inc.

Hatco Corp.

Kendale Products Ltd.

Perfect Fry LLC

Pitco Frialator Inc.

TFI Food Equipment Solutions

Ice Machines & Ice Makers

Distex M&M Inc.

Follett Corp.

Manco Distributors Inc.

Permul Ltd.


Welbilt Canada

Western Refrigeration &

Beverage Equipment

Kitchen Equipment

Build It by Design

Canada Cutlery Inc.

Cuisinart Canada


Kohler Canada Co.

Melitta Canada

RedDot Brands

Ridalco Industries Inc.

Tarrison Products Ltd.

Total Tabletop Plus

Waterford Wedgewood & Royal

Doulton Canada

Menus & Accessories

Browne Foodservice

Imprint Plus

Ovens & Microwaves

Alto-Shaam Canada

(The) Broaster Company

Celco Foodservice Equipment Inc.

Cookshack Inc.



Montague Company


RATIONAL Canada

Star Manufacturing International Inc.

Vulcan

Welbilt Canada

Whirlpool Corp. – Amana Division

Packaging

Custom Food Packaging

Ranges, Broilers & Rotisseries

Crown Verity Inc.

Distex M&M Inc.



Montague Company

MVP Group Corp.

Permul Ltd.



RATIONAL Canada


Vulcan

Welbilt Canada

Refrigeration & Freezers


Cres Cor

Dometic


Habco


Igloo Refrigeration Ltd.




MVP Group Corp.


Victory Refrigeration

Welbilt Canada

Western Refrigeration & Beverage

Equipment

Repairs & Maintenance

Cardtronics

Build It by Design

FirstOnSite




Safety Mats & Equipment

Ecolab


Rescue 7 Inc.

Sanitation Equipment & Supplies

3M Canada


Diversey Care

Ecolab




Kärcher Canada Inc.

Kohler Canada Co.

Professional Sanitation & Packaging

RedDot Brands

Rubbermaid Commercial Products

Canada

Sealed Air

Smallwares & Cookware


Browne Foodservice

Canada Cutlery Inc.


Danesco Inc.

FoodPack Inc.

Globe Food Equipment Co.

Johnson-Rose Inc.

KGB Marketing Inc.


Nella Cutlery Toronto

PanSaver

Prince Castle LLC

Regal Ware Inc.

Spring U.S.A.


Traex, a Libbey Foodservice Company

Trudeau Corp.


Spa Supplies & Services

Hunter Amenities International Ltd.

HydroTher Commercial Hot Tubs

Life Fitness


Lowry School for Pool & Spa Chemistry

Revive Wet Towel Company

Superior Pool Spa & Leisure

Swimeeze Swimwear by

Stanleykem Inc.

ThemaSol

Storage & Racking


Dispense-Rite

Protect-A-Bed

Swimming Pools & Accessories

Hayward Pool Products

Hotel Waterparks


Lowry School for Pool & Spa Chemistry

Master Pools by Dominion Gunite

Calgary Ltd.

PPL Aquatic Fitness & Spa Group Inc.



Stanleykem Inc.

Uniforms & Protective Apparel

Alsco Linen Canada

Ansell Canada

Blackwood Career Apparel + Essentials

Canadian Linen & Uniform Service

Chef Revival Inc.

Chef Works

Chef’s Hat Inc.

Cintas Canada

CMI Uniforms

Imagewear by Marks Work Wearhouse

Imprint Plus

Marks Commercial

Ronco

Shoes for Crews

Sika Footwear/Ecolad Corp.

Town & Country Uniforms Inc.

Vending Machines


Wall & Ceiling TV Brackets

CES Distribution

Rocelco Inc. A/V Mounting Solutions

Warming & Holding Equipment


Cres Cor


Hanson Heat Lamps

Hatco Corp.


Prince Castle LLC


Spring U.S.A.


FOOD & BEVERAGE

PRODUCTS

Appetizers

Cavendish Farms

Janes Family Food Ltd.

LUDA Foods

McCain Foods (Canada)

Phillips Foods Inc.

Reuven International

Baked Goods & Supplies

Bridor – changed phone number

Bunge Canada

Canada Bread Company Ltd.

Dufflet Pastries

George Weston Limited

Gourmet Baker

LUDA Foods

McCall’s

McCormick Canada

Otis Spunkmeyer Inc.

Beverages - Alcoholic

Bacardi Canada Inc.

Beer Gas Systems

Canadian Iceberg Vodka Corp.

Colio Estate Wines Inc.

Fine Wine Accessories

Henry of Pelham Wines

Hobbs & Co. Wine Merchants Inc.


Peller Estates

Beverages - Non-Alcoholic

B.B.C. Sales & Service Ltd.

Boyds Coffee Company

Brazilian Canadian Coffee Co. Ltd.

Canada Pure Water Company Ltd.

Canterbury Coffee Corp.

Club Coffee Company Inc.

Dairy Farmers of Ontario

Eska

Evian Natural Spring Water

Gerhards Importers Canada

Globe Coffee Co. Inc.



McCullagh Coffee (Food Service)

Melitta Canada



THE 2021

Naya

Ocean Spray International

Orchid Island Juice Company

Pepsi-QTG Canada Inc.

(The) Pop Shoppe

Bottled Water

Eska



Breakfast Foods

Bridor

Burnbrae Farms Ltd.

EggSolutions Inc.

Gourmet Baker

LUDA Foods

Nature Knows Inc.

Coffee & Tea



Bravo Coffee Group




Faema Canada


Illy Espresso Canada Inc.


McCullagh Coffee (Food Service)

Melitta Canada





Van Houtte (GMCR Canada

Holding Inc.)

Condiments

Bunge Canada

French’s Foodservice


Kraft Heinz Foodservice

LUDA Foods

McCormick Canada


Unilever Food Solutions

Wing’s Food Products

Dairy Products

Aliments ED Foods

Arla Foods Canada Inc.

Burnbrae Farms Ltd.

Chapman’s Ice Cream Ltd.


Danone Inc.

Gay Lea Foods

Gordon Food Service (GFS)


Ivanhoe Cheese Inc.

Saputo

Stirling Creamery Ltd.

Ethnic & Specialty Foods

Bonduelle North America Inc.

Bridor

Burke Corporation

Campbell’s Foodservice

Canola Info

ConAgra Foods Canada Inc.

Cookshack Inc.

Dainty Foods

Derlea Brand Foods Inc.

Dr. Oetker Canada Ltd.

Dufflet Pastries


Frito Lay Canada

Gay Lea Foods

Greaves Jams & Marmalades

Horizon Milling G.P.

Hormel Foods Corp.

Italpasta Ltd.

JFC International Inc.

Kellogg Canada Inc.


Lamb Weston Canada

Lindt & Sprüngli (Canada) Inc.

LUDA Foods

Magic Seasoning Blends


McCall’s



Phillips Foods Inc.

Pinnacle Foods Canada

Reckitt Benckiser Canada Inc.


Richardson Oilseed Ltd.

San Benito Foods (Neil Jones Food

Company)

Sara Lee Foodservice Ltd.,

Sea Watch International Ltd.

Select Food Products Ltd.

Sofina Foods Inc.

Stanislaus Food Products Co.


Sun Rich Fresh Foods Inc.



Whyte’s Food Corp


Wong Wing (McCain Foods Ltd.)

Fish & Seafood

Aqua Star

Export Packers Company Ltd.

High Liner Culinary

LUDA Foods

Macgregor’s Meat & Seafood Ltd.


Frozen Foods



Gluten Free

Aliments ED Foods

Herbs, Spices & Seasonings

Aliments ED Foods

Meats

(The) Bruss Company

Burke Corporation

Cardinal Meat Specialists Ltd.


Janes Family Foods Ltd.

LUDA Foods


Maple Leaf Foodservice

Piller’s Fine Foods

TMF Foods

Poultry

Aliments ED Foods




Produce



Nature Knows Inc.

Ready-to-Use Foods

Bridor


Condiments

Aliments ED Foods

Snack Foods

Aliments ED Foods

Bridor

Cavendish Farms



Danone Inc.

Frito Lay Canada


Kraft Foodservice

Maximillien & Company

Nature Knows Inc.

Soups & Bases

Aliments ED Foods


FURNISHINGS & DECOR

Art & Mirrors

Lakeview Lighting Ltd..

Matrix Hospitality Furniture Inc.

Tai Pan Lighting

Banquet Tables/Chairs


Furniture

Davidson Furniture Specialties Ltd

Global Furniture Group

Hsquared Hospitality Group (H2HG)

National Event Supply

Rodo Industries Inc.

Sico America Inc.

Carpets & Flooring

Altro Safety Flooring


Crossville, Inc.

Davidson Furniture Specialties Ltd

DeFehr Furniture

Durkan

Forbo Flooring

Interface Canada Inc.

Lexmark Carpet Mills Inc.

Milliken & Company

Peerless Hospitality

TORLYS

Case Goods

Advance Hotel Liquidators

BHG (Brick Hospitality Group)

BSG Inc.

Buhler Furniture

Casemills Ltd.

CPNA (Contract Partners of

North America)

Dalfen Sales Agency Inc.


Fleetwood Fine Furniture

Fusion Woodworks Inc.


Hospitality Designs


JSP Industries Inc.

Kimball Hospitality

Koregroup Inc.

Leda Furniture

Les Industries JSP Inc.


Milliken & Company

The Refinishing Touch

Shorewood Furniture

Chairs

Bum Contract Indoor &

Outdoor Furniture

Contract Supply Corp. Ltd.

Davidson Furniture Specialties Ltd.

Dinec Division of BDM + Furniture Inc.

Dor-Val Manufacturing


Grosfillex

Hospitality Designs


Humanscale Corp.

ISA International Inc.

Jamco – The Table & Chair People

Jaymar

JSP Industries Inc.

Kimball Hospitality


MIDI Division of BDM + Furniture Inc.


Noram Interiors

Oggi Design Inc.

Schoolhouse Products Inc.

Sita Importing & Manufacturing Inc.

Southern Aluminum

Stylus Sofas Inc.

Coat Racks

Eddie’s Hang-Up Display Ltd.

Lakeview Lighting Ltd.

Desks

BSG Inc.



THE 2021

Humanscale Corp.

Imprint Plus

JSP Industries Inc.



Flooring

Bum Contract Indoor &

Outdoor Furniture


Sico America Inc.

TORLYS

Lamps


Dolan Hospitality


Studio Italia Design

Lighting (Decor)


Dolan Hospitality

Gen-Lite Industries

Humanscale Corp.


LightGuard


Philips Day-Brite

Postime Inc.


Tai Pan Lighting

WAC Lighting

Outdoor Furniture


Furniture


Hauser Industries


Kara Furniture Management Ltd.

Legrand


Sofas


C.C. Leathers Inc.


Hospitality Designs


Jaymar

JSP Industries Inc.

LCE Interiors

Liinz

Stylus Sofas Inc.


Tables

Build It by Design




Wall Coverings

Crossville, Inc.

Crown Wallpaper & Fabrics

Forbo Flooring

Levey Industries Inc.

Metro Wallcoverings

Odyssey Wallcoverings

WallDecor 3D

Window Coverings

Credible Hospitality

Eden Textile

Fabric Innovations

Hunter Douglas Canada

Legrand



LAUNDRY & CLEANING

PRODUCTS

Chemicals

Dalex Canada Inc.

Diversey Care

Ecolab



Miele Ltd.

P&G Professional

Pak-It Green Cleaning Solutions

Cleaning Supplies

3M Canada

Coinamatic Commercial Laundry Inc.

Dalex Canada Inc.

Diversey Care

Ecolab

GDI Services (Canada) LP


Harco Co. Ltd.


Ontario Laundry Systems Inc.

Orkin Canada


Sealed Air

Sparkle Solutions

Veritiv

Deodorizers

Ecolab


Orkin Canada

P&G Professional

RedDot Brands

Disinfectants

Diversey Care

Ecolab

Harco Ltd.

Intersteam Technologies

P&G Professional


Dryers

Alberta Laundry Systems Ltd.

Automated Laundry Systems FG Inc.


Continental Girbau Inc.

Dalex Canada Inc.


Girbau Industrial

Harco Co. Ltd.

Ipso (Commercial Coin Laundry)


K-Bro Linen Systems

Maytag Commercial Laundry


Milnor Laundry Systems

Pellerin Milnor Corporation


Sparkle Solutions

Folding Equipment




Dalex Canada Inc.


Girbau Industrial

Harco Co. Ltd.


Housekeeping Equipment

Dalex Canada Inc.

Ecolab



Protect-A-Bed

Ironing Equipment




Girbau Industrial

Harco Co. Ltd.

OnePress Ironer

Pest & Odour Control

Abell Pest Control Inc.

Dalex Canada Inc.

FirstOnSite


Orkin Canada

Protect-A-Bed

Purity Pest Control

Winmar International Inc.

Towels & Wipes

Dalex Canada Inc.



Revive Hot Towel Company

SCA Tissue

Vacuum Cleaners

Advance, by Nilfisk

Diversey Care

Dyson Canada Ltd.


Oreck Corp.

Washers





Dalex Canada Inc.


Girbau Industrial


Harco Co. Ltd.


K-Bro Linen Systems

Miele Ltd.



Ontario Laundry System Inc.

Sparkle Solutions

SAFETY & SECURITY

Alarms

Salto Systems Inc.

Key Cards & Locks

Allcard Ltd.

ASSA ABLOY Group

Beline

Dormakaba Canada Inc.


Onity

PLI Card Marketing Solutions

Safemark Systems

Salto Systems Inc.

Select Hospitality Systems

Money-Handling Equipment

Cardtronics

CashTech Currency Products Inc.

Chase Paymentech Solutions

Cummins-Allison ULC

Occupancy Sensors


Legrand

Risk Assessment

HUB International

Safes, Vaults & Safety-Deposit Boxes

ASSA ABLOY Group



Safemark Systems

Salto Systems Inc.


Surveillance Equipment

Matrix Integrated Solutions Ltd.


Sound Products

SERVICES

Accounting Services & Equipment

BAASS Business Solutions Inc.

Grant Thornton

Advertising & Sales Promotion

AAA Inspection and Diamond Ratings

Bochsler Creative Solutions -

Commercial and Product

Photography

Brand Culture Marketing and

Promotions

(The) Carver Companies


THE 2021

Flip.to

iBrand Print

Imprint Plus

Interface Marketing Group Inc.

Karstan Communications Inc.

Match Marketing Group Inc.

SSP Group Inc. (Stir Sticks & Picks

International Inc.).

Tag Umbrella, division of Tag Products

VFM Leonardo Inc.

Virtual Visit Presentations Inc.

Architectural & Design

II By IV Design

ACI Wright Architects Inc.

API (Architecture & Planning Initiatives)

API Development Consultants Inc.

BBA Design Consultants Inc.

BLT Construction Services Inc.

Box Interior Design Inc.

Build It by Design

Cardoza Designers & Builders Corp.

Chamberlain Architect Services Ltd.

CHIL Interior Design

D.Zign Interior Planning & Project

Management Inc.

DCL Management Ltd.

Design Agency

Dessco Countertops


Fusion Creative

Graziani + Corazza Architects Inc.

GUPM Construction Managers

Hager Design International Inc.

HOK Designs

Houston Construction Ltd. (HCL Group)

IRC Building Sciences Group

JLL Hotels & Hospitality Group

JM Architecture Inc.

MAC Interior Design Inc.

Moncur Design Associates

Number Ten Architectural Group

ONEC Building Systems

Penalta Group Ltd.

Renée Bates Designs


Royal Design Inc.

SSDG Interiors Inc.

Stahle Construction Inc.

Urban Innovations

WallDecor 3D

Yabu Pushelberg

Cleaning Services

BTS Building Cleaning Services

Vancouver



Tricom

Construction



Build It by Design

Cassels Brock & Blackwell LLP


Consultants

II By IV Design

A.D.S. Publishing Inc.


Above The Line Solutions


Agilysys Inc.

Altus Group

API (Architecture & Planning Initiatives)



Bayah Hospitality Services





Careful Consulting Services (Laundry

& Dry Cleaning)


CASAL Investments Inc.


Colliers International Hotels

Cushman & Wakefield

D.Zign Interior Planning & Project

Management Inc.

DCL Management Ltd.

Diversey Care

Dominion Grand Hotel Group Inc.

Eco Crown Hospitality

Floor13 Inc. (formerly Dunn

Consulting Services Inc.)

Gallagher


Global Hospitality Search

Consultants Ltd.

Grant Thornton




HLT Advisory Inc.

HOK Designs

Horwath HTL – Montreal

Horwath HTL – Toronto


HVS - Toronto

HVS - Vancouver

Innsource Solutions Inc.

InnVentures Hospitality Corp.




Larry Mckenzie Realty Executives Elite

Noraxx Inspections Inc.



PAG Hospitality

(The) Personnel Department

Renard International Hospitality

Search Consultant


RIBA Corp.

Rising Tide Consultants Ltd.

Signature Canada Inc.

Smart Serve Ontario

SSDG Interiors Inc.


STEM Consulting & Marketing Inc.

Surety Food Safety Group

Syer Hospitality Group Inc.

Urban Innovations


Yabu Pushelberg

Credit Cards & Processing

American Express


Visa Canada

Employee Benefits & Compensation


Gallagher

Group Lockhart Inc.

HB Consultants – Employee

Benefits Specialists

Western Financial Group

Insurance Solutions

Employee Engagement

Beekeeper

Environmental Services



Green Key Global

Waste Management


Executive Search Firms & Staffing



Consultants Ltd.

JRoss Recruiters

Lecours Wolfson

Mellors Exceptional Hospitality Recruitment

Services



Search Consultants

Financial & Leasing

Business Development Bank of Canada


Citibank Canada

CWB Franchise Finance

Gallagher

HSBC Canada

RBC Royal Bank

Tyne Hospitality Services Ltd.

Fire Equipment

Rescue 7 Inc.

First Aid & CPR Training

Workplace Medical Corp. First Aid

Training.

Franchise Services

Sotos LLP

Graphics & Design

Plan A PR & Marketing Inc.

Hiring, Recruitment & Retention

Beekeeper




Search Consultant

Tricom Building Maintenance

Insurance Services


Gallagher

Group Lockhart Inc.

HB Consultants – Employee Benefits

Specialists

Western Financial Group Insurance

Solutions


Laundry & Linen Services



Careful Consulting Services (Laundry

& Dry Cleaning)

Cintas Canada



HLS Linen Service


K-Bro Linen Systems

Ontario Laundry System Inc.

Ozomate, the Ozone Company

Sparkle Solutions

Legal Services


Goodmans, LLP

Sotos LLP

Management Companies


Canadian Western Bank (CWB)




Sodexo


Marketing & Market Research

A Couple of Chicks E-Marketing

Altus Group

Brand Culture Marketing and

Promotions


Digital Alchemy

Flip.to



Fusion Creative





VFM Leonardo Inc.

Memberships


Hospitality Financial & Technology

Professionals (HFTP)



THE 2021

Mortgage Brokers


CBRE Hotels



Parking Services

Park Indigo

Impark

ParkSmart Inc.

Precise ParkLink Inc.

Promotional Products & Printing

A.D.S Publishing

Biz Tool Shop

Deluxe

iBrand Print

Icon Digital Productions

Syscan-Id

Property-Management Services


CBRE Hotels

Digital Alchemy

DSC Hotel Systems

Elite Destination Homes

FirstOnSite

myDigitalOffice

Smart Hotel Software


Purchasing Programs


Avendra

Condo In A Box

CPNA (Contract Partners of North

America)

Koregroup Inc.

Preferred Alliance Group Systems Ltd.

QUASEP

Sodexo

Real-Estate Services

Altus Group




CBRE Hotels


Cushman & Wakefield Ltd.


HVS - Toronto

HVS - Vancouver


Keller Williams Realty Centres

Brokerage

Larry Mckenzie Realty Executives Elite

Paramount Lodging Advisors

Re/max

Sales & Appraisals (Hotels)

Altus Group



CBRE Hotels


Cushman & Wakefield Ltd.

Horwath HTL - Montreal

HVS - Toronto

HVS - Vancouver

Keller Williams Realty Centres

Brokerage



Scheduling

Beekeeper

Services & Associations

Green Key Global

Houston Construction Ltd.

(HCL Group)

Training Services





Oculus Hospitality Training & Business

Solutions Inc.


Smart Serve Ontario


TrainCan Inc.

Workplace Safety & Prevention

Services

Waste Management

GFL Environmental Inc. - Waste

Management


Sanimax

TABLETOP

China

Browne Foodservice

Cascadia Tableware

G.E.T. Enterprises LLC

Globe Hotelware Agency

Hall China Company (HLC Inc.)

Homer Laughlin China Co.

Noritake Canada Ltd.

RAK Porcelain (Distributed by Horeca

& Co. Inc.)

Tableware Solutions Ltd.

Total Tabletop Plus

Vertex China

Villeroy & Boch


Doulton Canada

Crystal

Browne Foodservice

WWRD Canada, Inc.

Flatware

Browne Foodservice

Cascadia Tableware


Lamplough Cutlery Ltd.


RAK Porcelain (Distributed by

Horeca & Co. Inc.)

Sagetra Inc. (Sanelli Cutlery)

Sirius Tabletop Corp.

Waterford Wedgewood & Royal Doulton

Canada

World Tableware, a Libbey Foodservice

Company

Glassware

Browne Foodservice

Campus Products Inc.

Danesco Inc.

Lancaster Colony Commercial

Products

Libbey Glassware, a Libbey

Foodservice Company


Trudeau Corp.


Doulton Canada

World Tableware, a Libbey Foodservice

Company

WWRD Canada, Inc.

Holloware

Browne Foodservice


Morton-Parker Ltd.

WWRD Canada, Inc.

Napkins

Hamida Textiles Inc.

SCA Tissue

Placemats

C.C. Leathers Inc.

Tablecloths



TECHNOLOGY &

COMMUNICATIONS

Acoustics

MODIO Guestroom Acoustic Control

Audio-Visual Equipment

CES Distribution

Encore Event Technologies

(formerly Freeman Audio Visual)

Gridcast Media

Icon Digital Productions

Legrand


Milestone AV Technologies

Philips Canada

PSAV Presentation Services

SiriusXM Canada

TOA Canada Corp.

TSOC


Cash Registers

Casio Canada Ltd.

Moneris Solutions

Central Reservation Systems

JTECH Communications, Inc.

Oracle Micros Systems Inc.

Skytouch Technology


WebRezPro Property

Management System

Cloud-Based Solutions

Allstream

B4Checkin Online Booking System

DataCandy


FCS Computer Systems

Maestro PMS

myDigitalOffice


Skytouch Technology

Telus

WebRezPro Property

Management System

Computer Hardware

Dynamic Digital Technologies.

PromoWare Corp.

TSOC

Digital TV

Bell Solutions for Small Business

Best Buy Canada Ltd.

CES Distribution



Samsung Display Solutions.

Telus

Docking Stations

CES Distribution

Hotel Technologies

TSOC

In-Room Entertainment Systems

CES Distribution


Guest-Tek Interactive Entertainment

Hotel Technologies


InnVue Inc.



PC Music

Philips Canada

SiriusXM Canada

Sonifi Solutions (formerly

Lodgenet Entertainment)

Telus

TSOC

Internet Access

Allstream



Legrand

Point of Presence Technologies Inc.

Telus

TSOC


THE 2021

Kiosks - Self-Serve Check-Ins

Ariane Systems North America

Movie, Video & Satellite

Programming


Telus

Point-of-Sale Systems

Agilysys Inc.

Amadeus IT Group

Casio Canada Ltd.


DataCandy


Hospitality Solutions International

(HSI)

InnQuest Canada

Maitre’D by Posera POS


Moneris Solutions

Maestro PMS


Profitek POS Solutions


Squirrel Systems

Visa Canada

Visual Information Products Inc.

Printers


Property-Management Systems

Amadeus IT Group

CES Distribution


InnQuest Canada

Maestro PMS


Skytouch Technology


WebRezPro Property Management

System


InnQuest Canada

Mingus Software-Hotello

myDigitalOffice

Onity

PromoWare Corp.

ResortSuite


Skytouch Technology

TierOne Hospitality Solutions Inc.


System

Software - Front of the House

Culinary Software Services Inc.

DataCandy


InnQuest Canada


Maestro PMS

Reservationbooks.com

Skytouch Technology





System

Sound Systems


CES Distribution

DMX Canada



Instacomm Canada Inc.

PC Music

SiriusXM Canada

TOA Canada Corp.

TSOC

Support and Service

Axxess Industries Inc.

Skytouch Technology

Telus

Telecommunications

Allstream



Beekeeper

Bittel

Biz Tool Shop

CES Distribution

Cetis Inc.

Cyberdon Global Connections

DataValet

Delta Controls Inc.

Frontrunner Network Systems


Liveport

Meteor Telecommunications Phone

Systems

Mitel Network Solutions

Nova Communications


Phone Suite

Rogers Communications Inc.

Smart IP Phone Systems

Telus

Unity Connected Solutions

Williams Telecommunications Corp.

Televisions

CES Distribution






Samsung Display Solutions

Seura Inc.

Two-Way Radios

Beekeeper



Nova Communications

Video Conferencing



Voicemail Sytems

Homisco Global Communications

Solutions

Meteor Telecommunications Phone

Systems


VOIP

Allstream

Bittel

Cetis Inc.


Phone Suite


TSOC


Wired & Wireless Networks

Allstream



DataValet



Expert Systems Resources Inc.



Legrand

Liveport





Telus

TSOC


Radio/Stereo

Hotel Technologies

SiriusXM Canada

Revenue Optimization



DataCandy

Maestro PMS

myDigitalOffice


Skytouch Technology

Software - Back of the House

ASSA ABLOY Group


DataCandy

DSC Hotel Systems

GuestWare

Hospitality Solutions International

(HSI)


Want to see your

company listed here?

Visit us online at

hotelierworld.com



THE 2021

II By IV Design

67 Mowat Ave., Ste. 109

Toronto, ON M6K 3E3

416-531-2224

iibyiv.com

3M Canada

300 Tartan Dr.

London, ON N5V 4M9

519-451-2500

3mcanada.ca

4M Trading Company

2325 Hurontario St., Unit 5

Mississauga, ON L5A 4K4

905-566-1352

4mtrading.ca

A.D.S. Publishing

15 Secord Dr.

St. Catharines, ON L2N 1K9

800-663-6375

adspublishing.ca

AAA Inspections and Diamond Ratings

60 Commerce Valley Dr. E.

Thornhill, ON L3T 7P9

905-771-3000

caasco.com

Abell Pest Control Inc.

246 Attwell Dr.

Toronto, ON M9W 5B4

888-560-2056

ca.abellpestcontrol.com


91 Starwood Rd.

Thornhill, ON L4J 9C9

416-617-0938

abovethelinesolutions.com


2171 Avenue Rd.

North York, ON M5M 4B4

416-322-2132

aciw.ca

ACO Systems

2910 Brighton Rd.

Oakville, ON L6H 5S3

905-829-0665

quartzbyaco.com

ADA International Canada Inc.

Hotel Cosmetics

12 - 1940 KLO Rd.

Kelowna B.C. V1W 5N8

705-801-6002

paul.weber@ada-international.com

ada-international.com

We are the leading dispenser experts!

Make the shift for a sustainable world

with our made-in-Germany dispenser

solutions.

Advance, by Nilfisk

240 Superior Blvd.

Mississauga, ON L5T 2L2

800-668-8400

nilfisk-advance.ca


2500 Lawrence Ave. E.

Toronto, ON M1P 2R7

416-757-2444

advancehotelliquidators.com

Advantage Fitness Sales Inc.

500 Denison St.

Markham, ON L3R 1B9

416-410-4480

advantagefitness.ca

Agilysys Inc.

62 Roycroft Dr.

West Seneca, NY 14224

716-674-6474

agilysys.com


1839-54 St. S.E.

Calgary, AB T2B 1N5

403-273-4040

albertalaundry.com

Aliments ED Foods

6200 Trans-Canada Hwy.

Pointe-Claire, QC H9R 1B9

514-695-3333

luda.ca

Allcard Ltd.

765 Boxwood Dr.

Cambridge, ON N3E 1A4

519-650-9515

allcard.ca

Allstream Inc.

5160 Orbitor Dr.

Mississauga, ON L4W 5H2

888-288-2273

allstream.com

Alsco Linen Canada

14630 123rd Ave. N.W.

Edmonton, AB T5L 2Y4

780-454-9641

alsco.com

Alto-Shaam Canada

207 Edgeley Blvd., Ste. 4

Concord, ON L4K 4B5

905-660-6781

alto-shaam.com

Altro Safety Flooring

6221 Kennedy Rd., Ste. 1

Mississauga, ON L5T 2S8

800-565-4658

altrofloors.com

Altus Group

Qaiser Mian

416-641-9659

qaiser.mian@altusgroup.com

Altus Group is a leading,

independent provider of hotelvaluation

and advisory services

with experienced professionals

located across Canada.

Amadeus IT Group

5950 Hazeltine National Dr., Ste. 210

Orlando, FL 32822

407-370-4664

amadeus.com


3708 N. River Rd., Ste. 800

Franklin Park, IL 60131

800-333-9133

amnow.com


2480 Stanfield Rd.

Mississauga, ON L4Y 1S2

905-276-8779

americanstandard.ca

Andis Company

1800 Renaissance Blvd.

Sturtevant, WI 53177

800-558-9441

andis.com

Ansell Canada

105 St. Lauder

Cowansville, QC J2K 2K8

450-266-1850

ansellcanada.ca

API (Architecture & Planning

Initiatives)

610 Ford Dr., Ste. 338

Oakville, ON L6J 7W4

416-771-6460

apiconsultants.net


1464 Cornwall Rd., Ste. 7

Oakville, ON L6J 7W5

905-337-7249

apidevelopmentconsultants.com

Aqua Star

2025 First Ave., Ste. 200

Seattle, WA 98121

800-232-6280

aquastar.com

Araam Inc.

11616 178 St., Ste.

Edmonton, AB T5S 2E6

780-444-1388

araaminc.com


2300 Holcomb Bridge Rd.,

Ste. 103 to 290

Atlanta, GA 30076

770-609-5333

ariane.com

Arla Foods Canada Inc.

675 Rivermede Rd.

Concord, ON L4K 2G9

905-669-9393

arlafoods.ca

ASSA ABLOY Group

160 Four Valley Dr.

Concord, ON L4K 4T9

905-532-6239

assaabloy.com

Automated Laundry

Systems FG Inc.

916 Michelin St.

Laval, QC H7L 5C1

450-621-6124

laveuse.com

Avendra

540 Gaither Rd. Unit 200

Rockville, MD 20850

866-283-6372

avendra.com


188 Penno Rd.

Kelowna, BC V1X 6S2

866-680-2457

axxind.com


108 Woodbine Downs Blvd., Ste. 4

Toronto, ON M9W 5S6

604-589-7802


THE 2021


5835 Bilby St.

Halifax, NS B3K 1V7

902-423-3001

b4checkin.com

Beline Locks

5853 Point West Dr., Ste. 168

Houston, TX 77036

713-271-5700

belinelocks.com


1600 Henri-Bourassa Blvd. W., Ste. 630

Montreal, QC H3M 3E2

514-384-4281

bonduelle-foodservice.ca

BSG Inc.

255 St. Dessureault

Trois-Rivieres, QC G8T 2L7

819-374-2799

bsg.ca


1200 Centre St.

Thornhill, ON L4J 3M9

905-660-1285

baass.com


299 Queen St. W.

Toronto, ON M5V 2Z5

800-668-6878

business.bell.ca


17 6th Ave. E.

Vancouver, BC V5T 1J3

604-738-2990

boxinteriordesign.com

BTS Building Maintenance

1330 Marine Dr.

North Vancouver, BC V7P 1T4

604-781-7785

btsbuildingmaintenance.com

Bacardi Canada Inc.

1000 Steeles Ave. E.

Brampton, ON L6T 1A1

905-451-6100

bacardi.com


8800 Glenlyon Pkwy.

Burnaby, BC V5J 5K3

604-435-8223

bestbuy.ca/bbfb


9120 N.E. Alderwood Rd.

Portland, OR 97220

800-735-2878

boydscoffeestore.com

Buhler Furniture

700 King Edward St.

Winnipeg, MB R3H 1B4

204-775-7799

buhlerhospitality.com


6000 S. Eastern Ave., Ste. 12A-D

Las Vegas, NV 89119

702-369-5550

bartech.com

Bath Fitter

803 Arrow Rd.

Toronto, ON M9M 2L4

647-496-2580

bathfitter.com


1406 Mountainview Ct.

Coquitlam, BC V3E 2R9

604-229-0651

bayah.net


3327 W. 4th Ave.

Vancouver, BC V6R 1N6

604-688-4434

bba-design.com

Beaulieu Canada

7420 Airport Rd., Ste. 200

Mississauga, ON L4T 4E5

905-672-1306

beaulieucanada.com

Beekeeper

80 Grand Ave., Ste. 400

Oakland, CA 94612

844-423-3533

beekeeper.io

Beer Gas Systems

9 Amity Rd.

Mississauga, ON L5M 1P1

416-434-0858

beergassystems.com


5845 Kennedy Rd.

Mississauga, ON L4Z 2G3

905-712-3118

belimo.ca


43 Riviera Dr., Ste. 1

Markham, ON L3R 5J6

905-477-6155

bethelin.com


4250 Dufferin St.

Toronto, ON M3H 5W4

416-635-5522

thebrick.com

Bittel

1722 Little Orchard St.

San Jose, CA 95125

888-924-8835

bittelamericas.com

Biz Tool Shop

38 Milne Lane

Queensville, ON L0G 1R0

905-478-4811

Blackwood Career Apparel

+ Essentials

1015-11111 Twigg Pl.

Richmond, BC V6V 0B7

604-872-5088

blackwoodapparel.com

Blakeslee Foodservice

Equipment Inc.

370 Mills Rd.

Waynesboro, GA 30830

630-532-5021

blakesleeinc.com


953 Eglinton Ave. E.

East York, ON M4G 4B5

416-755-2505

bltconstruction.com

Bochsler Creative Solutions

945 Sheldon Ct.

Burlington, ON L7L 5K6

905-681-8829

bcreativesolutions.com

Brand Culture Marketing

and Promotions

5250 Satellite Dr., Ste. 14

Mississauga, ON L4W 5G5

905-361-0305, ext. 232

brandculture.ca

BrassCraft

395 Matheson Blvd. E.

Mississauga, ON L4Z 2H2

905-712-3030

brasscraft.com

Bravo Coffee Group

6260 Graybar Rd., Ste. 115

Richmond, BC V6W1H6

604-232-9272

bravocoffee.ca


1260 Martin Grove Rd.

Toronto, ON M9W 4X3

416-749-2000

braziliancoffeeco.com

Bridor

1370 Graham-Bell St.

Boucherville, QC J4B 6H5

450-641-1265

bridor.com


2855 Cranston Rd.

Beloit, WI 53511-3991

608-365-0193

broaster.com

Browne Foodservice

505 Apple Creek Blvd.

Markham, ON L3R 5B1

905-754-1000

brownefoodservice.com

(The) Bruss Company

3548 Kostner Ave. N.

Chicago, IL 60641

800-621-3882

bruss.com

Build It by Design

1580 Trinity Dr., Ste. 12


905-696-0486

builditbydesign.ca

Bum Contract Indoor

& Outdoor Furniture

2400-1 Winston Park Dr.

Oakville, ON L6H 0G7

855-337-2995

bumcontract.com

Bunge Canada

2190 S. Service Rd. W.

Oakville, ON L6L 5N1

905-825-7900

bungenorthamerica.com


280 Industrial Pkwy. S.

Aurora, ON L4G 3T9

800-263-2256

bunn.com

Burke Corporation

1516 S. D Ave., P.O. Box 209

Nevada, IA 50201

800-654-1152

burkecorp.com

Burnbrae Farms

5434 Tomken Rd.

Mississauga, ON L4W 1P2

800-666-5979

burnbraefarms.com

Business Development

Bank of Canada

5 Ville Marie Pl.

Montreal, QC H3B 5E7

877-329-9232

bdc.ca

BuyHotelLinen

420 Tapscott Rd., Ste. 2C

Toronto, ON M1B 1Y4

844-905-4636

buyhotelinen.com



THE 2021

C.C. Leathers Inc.

388 Carlaw Ave., Ste. 303

Toronto, ON M4M 2T4

416-462-1229

contractleathers.com


1201 Lakeside Pkwy., Ste. 150

Flower Mound, TX 75028

972-684-5736

cpdfc.com

Caber Sure Fit Ltd.

25a E. Pearce, Ste. 2

Richmond Hill, ON L4B 2M9

905-886-5849

cabersurefit.com


5507 6th St. S.E.

Calgary, AB T2H 1L6

403-777-0808

calcana.com


5801 Skylab Rd.

Huntington Beach, CA 92647

714-848-1555

cambro.com


60 Birmingham St.

Toronto, ON M8V 2B8

800-461-7687

campbellfoodservice.ca

Campus Products Inc.

2871 Brighton Rd.

Oakville, ON L6H 6C9

866-912-3469

cpishine.com

Canada Bread Company Ltd.

10 Four Seasons Pl.

Toronto, ON M9B 6H7

416-622-2040

canadabreadfoodservice.ca

Canada Cutlery Inc.

1964 Notion Rd.

Pickering, ON L1V 2G3

905-683-8480

canadacutlery.ca

Canada Pure Water Company Ltd.

7 Kodiak Cres., Ste. 200

Toronto, ON M3J 3E5

416-631-5800

canadapure.com

Canadian Down & Feather

Company Inc.

135 St. Regis Cres. S.

Toronto, ON M3J 1Y6

416-532-3200

canadiandownandfeather.com

Canadian Iceberg Vodka Corp.

23 Lesmill Rd., Ste. 401

Toronto, ON M3B 3P6

416-443-6200

icebergvodka.com


24 Atomic Ave.

Toronto, ON M8Z 5L1

855-326-0940

canadianlinen.com

Canadian Safe Manufacturing

170 Chatham St.

Hamilton, ON L8P 2B6

800-267-7635

canadiansafe.ca


10303 Jasper Ave., Unit 3000

Edmonton, AB T5J 3X6

780-423-8888

cwbank.com

Canola Info

167 Lombard Ave., Ste. 400

Winnipeg, MB R3B 0T6

204-982-2100

canolainfo.org

Canterbury Coffee Corp.

13840 Mayfield Pl.

Richmond, BC V6V 2E4

888-273-8684

canterburycoffee.com

Cardinal Meat Specialists Ltd.

155 Hedgedale Rd.

Brampton, ON L6T 5P3

905-459-4436

cardinalmeats.com


10 W. Pearce St., Ste. 2

Richmond Hill, ON L4B 1B6

289-379-8333

cardoza.ca

Cardtronics

3269 American Dr.

Mississauga, ON L4V 1V4

888-414-3733

cardtronics.ca

Careful Consulting Services

(Laundry and Dry Cleaning)

120 Promenade Cir.

Thornhill, ON L4J 7W9

416-573-1929

fabricare.org

The Carver Companies

thecarvercompanies.com

404-254-3130

joel.carver@thecarvercompanies.com

Task Force, Task To Perm,

Executive Placement -

CARVER is the only name

you need in staffing!


1419 Stonehampton Ct.

Pickering, ON L1V 7C9

416-402-6076


77 Marie-Victorin Blvd.

Candiac, QC J5R 1C2

450-444-6400

afh.cascades.com

Cascadia Tableware

1278 Vernon Dr.

Vancouver, BC V6A 4C9

778-891-5225

cascadiatableware.com

Casemills Ltd.

14-1580 Trinity Dr.


905-565-0557

casemills.com

CashTech Currency Products Inc.

1040 Cardiff Blvd.

Mississauga, ON L5S 1P3

905-696-8102

cashtechcurrency.com

Casio Canada Ltd.

600 Alden Rd., Ste. 600

Markham, ON L3R 0E7

905-248-4400

casio.com


Scotia Plaza, 40 King St. W., Ste. 2100

Toronto, ON M5H 3C2

416-869-5300

casselsbrock.com

Cavendish Farms

100 Midland Dr.

Dieppe, NB E1A 6X4

506-858-7777

cavendishfarms.com

CBRE Hotels

145 King Street W., Ste. 1100

Toronto, ON M5H 1J8

416-362-2244

cbre.com

CBRE Hotels is the most

comprehensive provider of

professional hospitality services in

Canada, displaying thought leadership

and expertise in brokerage, advisory,

appraisal and valuation services.

Celco Foodservice Equipment Inc.

585 Secretariat Ct.

Mississauga, ON L5S 2A5

866-772-3526

celco.ca

Cetis Inc.

4975 N. 30th St.

Colorado Springs, CO 80919

719-638-8821

cetisgroup.com

CES Distribution

4061 Rue Garand

Laval, QC H7L 5Z5

450-625-8227

cesdistribution.com


4671 Palladium Way, Unit 1

Burlington, ON L7M 0W9

905-631-7777

chamberlainipd.com


2674 N. Service Rd.

Jordan Station, ON L0R 1S0

905-562-4195

championindustries.com


100 Chapman’s Cres.

Markdale, ON N0C 1H0

519-986-3131

chapmans.ca


2075 Kennedy Rd., Ste. 200

Toronto, ON M1T 3V3

416-940-6375

chasepaymentechsolutions.com

Chef Revival Inc.

40 Portland Rd.

West Conshohocken, PA 19428

800-248-9826

chefrevival.com


THE 2021

Chef Works

12325 Kerran St.

Poway, CA 92064

800-372-6621

chefworks.com


181 Bay St., Ste. 1400

Toronto, ON M5J 2V1

416-777-2000

collierscanada.com

Crown Verity Inc.

37 Adams Blvd.

Brantford, ON N3S 7V8

519-751-1800

crownverity.com


6780 Campobello Rd.

Mississauga, ON L5N 2L8

905-821-8970

milk.org

Chef’s Hat Inc.

14536-115 Ave. N.W.

Edmonton, AB T5M 3B9

866-243-3428

chefs-hat.com


5055 Satellite Dr.

Mississauga, ON L4W 5K7

416-679-4200

conagrabrands.ca

Crown Wallpaper & Fabrics

88 Ronson Dr.

Toronto, ON M9W 1B9

800-268-1300

crownwallpaper.com

Dalex Canada Inc.

157 Adesso Dr.

Concord, ON L4K 3C3

905-738-2070

dalex.ca

CHIL Interior Design

1706 W. 1st Ave., Ste. 400

Vancouver, BC V6J 0E4

604-688-8571

childesign.com

Condo In A Box

3750 Edgemont Blvd., Ste. 4

North Vancouver, BC V7R 2P8

604-984-8649

condoinabox.com

Cuisinart Canada

100 Conair Pkwy.

Woodbridge, ON L4H 0L2

800-472-7606

cuisinart.ca


5760 Royalmount Ave., Ste. 208

Mont-Royal, QC H4P 1K5

514-341-3482

dalfensales.com

Cifial U.S.A.

2200 Norcross Pkwy., Ste. 240

Norcross, GA 30071

800-528-4904

cifialusa.com


2500 WI-44

Oshkosh, WI 54904

800-256-1073

continentalgirbau.com


2930 Center Green Ct.

Boulder, CO 80301

303-447-3334

cheftec.com

Danamark WaterCare

90 Walker Dr.

Brampton, ON L6T 4H6

888-326-2627

danamark.com

Cintas Canada

125 Boxwood Dr.

Cambridge, ON N3E 1A4

519-840-0678

cintas.ca

Contract Supply Corp. Ltd.

2555 Hensall St.

Mississauga, ON L5A 2T1

905-804-8808

contractsupply.ca

Cummins-Allison ULC

3350 Ridgeway Dr., Unit 3

Mississauga, ON L5L 5Z9

905-814-6184

cumminsallison.ca

Danesco Inc.


Kirkland, QC H9J 3K1

514-694-9111

danescoinc.com

Citibank Canada

123 Front St. W., Ste. 1900

Toronto, ON M5J 2M3

416-947-5500

citigroup.com/canada

Cookshack Inc.

2405 Sykes Blvd.

Ponca City, OK 74601-1111

580-765-3669

cookshack.com

Cushman & Wakefield

161 Bay St., Ste. 1500

Toronto, ON M5J 2S1

416-862-0611

cushmanwakefield.ca


26 Voyager Ct. S.

Toronto, ON M9W 5M7

866-439-4449

danielstuartstudio.com

CleanBrands LLC

240 Bald Hill Rd.

Warwick, RI 02886

877-215-7378

cleanbrands.com


55 Carrier Dr.

Toronto, ON M9W 5V9

416-675-1300

clubcoffee.ca

CMI Uniforms

424 Heddle Cres.

Newmarket, ON L3X 2J5

866-534-2972

cmiuniforms.ca



Saint-Laurent, QC H4T 1S3

450-688-4808

coinamatic.com

Colio Estate Wines Inc.

1 Colio Dr., P.O. Box 372

Harrow, ON N0R 1G0

800-265-1322

coliowines.com

CPNA (Contract Partners of

North America)

3100 Harwood Blvd., Ste. 40

Vaudreil, QC J7V 8P2

450-424-4607

cpnainc.com

Credible Hospitality

830 Edgeley Blvd.

Concord, ON L4K 4X1

416-745-9100

credibleupholstery.com

Cres Cor

5925 Heisley Rd.

Mentor, OH 44060-1833

877-273-7267

crescor.com

Crossville Inc.

349 Sweeney Dr.

Crossville, TN 38555

931-484-2110

crossvilleinc.com


1880 Kipling Ave.

Toronto, ON M9W 4J1

416-243-9333

crowncookware.ca

Custom Food Packaging

45 Basaltic Rd., Ste. 1A

Concord, ON L4K 1G5

647-457-7876

customfoodpackaging.ca

CWB Franchise Finance

2000 Argentia Rd., Ste. 300

Mississauga, ON L5N 2W5

289-998-0277

cwbfranchise.com


290 Healey Rd., Unit 6A

Bolton, ON L7E 1C9

905-629-8842

cyberdon.com

D.Zign Interior Planning &

Project Management Inc.

21 Queen St. E., Ste. 800

Brampton, ON L6W 3P1

905-450-9950

thedzigngroup.com

Dainty Foods

725 Broadway St.

Windsor, ON N9C 0C1

519-972-8888

dainty.ca

Danone Inc.

100 Lauzon St.

Boucherville, QC J4B 1E6

450-655-7331

danone.ca

Data Candy

642 Courcelle St., Ste. 304

Montreal, QC H4C 3C5

514-903-3282

datacandy.com

DataValet

5275 Queen-Mary Ln.

Montreal, QC H3W 1Y3

514-385-4448

datavalet.com

David Roberts Food

2351 Upper Middle Rd. E.

Oakville, ON L6H 6P7

905-502-7700

davidrobertsfood.com



THE 2021

www.davidsonfurniture.ca


40 Konrad Cr.

Markham, ON L3R 8T4

davidsonfurniture.ca

sales@davidsonfurniture.ca

905-475-8376

Dessco Countertops

1359 Osprey Dr.

Ancaster, ON L9G 4V5

800-863-4207

desscocountertops.com

Dezmo Furniture

3035 Industriel Boul.

Sherbrooke, QC J1L 2T9

800-567-3719

dezmofurniture.com

DMX Canada

1-235 Hood Rd.

Markham, ON L3R 4N3

866-578-0255

avshop.ca

Dolan Hospitality

222 Second Ave., Extension S.

Seattle, WA 98104

888-506-7383

dolanhospitality.com

Dyson Canada Ltd.

312 Adelaide St. W., Ste. 700

Toronto, ON M5V 1R2

844-263-2122

dysoncanada.ca


519 Herring Cove Rd.

Halifax, NS B3R 1X3

902-477-7722

eclaundry.ca

Davidson Furniture Specialties is a

manufacturer and distributor of quality

commercial-grade furniture and equipment

for the hospitality markets: hotels,

convention centres and meeting facilities.

Digital Alchemy

101 Charles St. E.

Toronto, ON M4Y 0A9

416-844-9930

alchemydigitalsolutions.com

Dometic

1120 N. Main St.

Elkhart, IN 46514

800-366-3842

dometicusa.com


1734 Bow Valley Trl., P.O. Box 8187

Canmore, AB T1W 2T9

877-326-7829

ecocrownhospitality.com

DCL Management Ltd.

405 The West Mall, Ste. 910

Etobicoke, ON M9C 5K7

647-670-1965

dclgrp.com


1367 Industrial Rd.

Cambridge, ON N3H 4W3

519-650-3630

dimplex.com


1300-1500 W. Georgia St.

Vancouver, BC V6G 2Z6

604-669-2666

dominiongrand.com

Eco2max Inc.

1435 St. Alexandre St., Ste. 880

Montreal, QC H3A 2G4

514-316-1675

eco2max.com

DeFehr Furniture

125 Furniture Park

Winnipeg, MB R2G 1B9

204-988-5630

defehr.com

Delta Controls Inc.

17850 56th Ave.

Surrey, BC V3S 1C7

604-574-9444

deltacontrols.com


350 S. Edgeware Rd.

St. Thomas, ON N5P 4L1

800-345-3358

deltafaucet.ca


5501-7B Ave.

Delta, BC V4M 1S7

604-943-9029

deltauniversalmarketing.com

Deluxe

330 Cranston Cres.

Midland, ON L4R 4V9

866-749-6327

deluxe.ca


1739 Orangebrook Ct.

Pickering, ON L1W 3G8

905-839-7212

derlea.com

Design Agency

845 Adelaide St. W.

Toronto, ON M6J 3X1

416-703-2022

thedesignagency.ca

Dinec Division of BDM

+ Furniture Inc.

1273 Saint-Laurent Blvd. W.

Louiseville, QC J5V 2L4

800-567-8549

dinec.com


1420-28 St. N.E., Ste. 6

Calgary, AB T2A 7W6

888-414-3733

directcash.net

Direct Energy Business

1001 Liberty Ave., 12th Fl.

Pittsburgh, PA 15222

800-830-5923

directenergy.com

Dispense-Rite

2205 Carlson Dr.

Northbrook, IL 60062-6705

847-753-9595

dispense-rite.com


505 Newbold St.

London, ON N6E 1K4

800-639-4756

dispenser-amenities.com

Distex M&M Inc.

585 Meloche Ave.

Dorval, QC H9P 2T1

800-567-3620

distex.ca

Diversey Care

3755 Laird Rd., Unit 10

Mississauga, ON L50 0B3

800-668-7171

diversey.com


11800 Laurentien Blvd.

Saint-Laurent, QC H4K 2E1

514-336-7780

dor-val.com


901 Burns St. E.

Whitby, ON L1N 0E6

905-430-7226

keyscan.ca

Dr. Oetker Canada Ltd.

2229 Drew Rd.

Mississauga, ON L5S 1E5

905-678-1311

oetker.ca

DSC Hotel Systems

885 W. Georgia St., Unit 1500

Vancouver, BC V6C 3E8

604-601-2042

dscsoftware.ca

Dufflet Pastries

166 Norseman St.

Toronto, ON M8Z 2R4

416-536-1330

dufflet.com

Durkan

160 King St. E.

Toronto, ON M5A 4S4

416-943-9180

mohawkgroup.com

Dynamic Digital Technologies

75 Robbins Rd.

Lexington, MA 02421

781-862-4900

dynamicdigitaltechnology.com

Ecolab

5105 Tomken Road

Mississauga, ON L4W 2X5

905-238-0171

ecolab.ca

Eddie’s Hang-Up Display Ltd.

60 W. 3rd Ave.

Vancouver, BC V5Y 1E4

604-708-3100

eddies.com

Eden Textile

10934 120 St.

Edmonton, AB T5H 3P7

edentextile.com

sales@edentextile.com

800-661-7239

Celebrating 75 years in business!

Eden Textile is your partner for

terry, linen and custom bed

and window treatments.

Online ordering is now available!

Eggrock by Oldcastle Modular

2300 Principal Row

Orlando, FL 32837

407-859-7034

oldcastleprecast.com

EggSolutions Inc.

283 Horner Ave.

Toronto, ON M8Z 4Y4

866-344-7496

eggsolutions.ca


THE 2021

Electric Mirror

6101 Associated Blvd., Ste. 101

Everett, WA 98203

425-776-4946

electricmirror.com

Faema Canada

672 Dupont St.

Toronto, ON M6G 1Z6

416-800-1588

faema.ca

Foodbuy Canada

1 Prologis Blvd., Ste. 400


905-568-4636

foodbuy.ca


7401 Security Way, Ste. 200

Jersey Village, TX 77040

713-467-9394

get-melamine.com


579 Selby Ave.

St. Paul, MN 55102

651-389-3843

elitedestinationhomes.com


1430 Glencoe Dr.

Arcadia, CA 91006

714-731-2350

fcscs.com

FoodPack Inc.

7700 Pine Valley Dr., P.O. Box 72083

Woodbridge, ON L4L 8N8

416-659-4149

foodpack.ca

Enbridge Gas

500 Consumers Rd.

Toronto, ON M2J 1P8

877-362-7434

enbridgegas.com/businesses



2365 Matheson Blvd. E.

Mississauga, ON L4W 5B3

905-366-9200

encore-can.com

Enercare Commercial Services

7400 Birchmount Rd.

Markham, ON L3R 5V4

844-363-7227

corporate.enercare.ca

Energex Inc.

138 W. 8th Ave.

Vancouver, BC V5Y 1N2

866-787-1836

energexinc.com

Energyshop.com

120 Newkirk Rd., U 33

Richmond Hill, ON L4C 9S7

905-737-5041

energyshop.com

Eska

3700 Franchise-Hughes St.

Laval, QC H7L 5A9

866-434-3752

eskawater.com

Evian Natural Spring Water

314 Queen St., Ste. 107

Bolton, ON L7E 4Z9

905-483-3800

evian.com

Export Packers Company Ltd.

107 Walker Dr.

Brampton, ON L6T 5K5

905-792-9700

exportpackers.com

Fabric Innovations

3111 Ponce De Leon Blvd.

Coral Gables, FL 33134

305-860-5757

fabricinnovations.com

Fine Wine Accessories

90 Broomfield Dr.

Billingshurst, United Kingdom

RH14 9TW

01403-784852

fine-wine-accessories.co.uk

Firma Bath Furniture

80 Hanlan Rd.

Woodbridge, ON L4L 3P6

905-851-5552

firmabathfurniture.com

FirstOnSite Restoration

60 Admiral Blvd.

Mississauga, ON L5T 2W1

905-678-9298

firstonsite.ca

Fiskars Group

675 Cochrane Dr., 6th Fl.

Markham, ON L3R 0B8

905-940-8460

fiskarsgroup.com

Fleetwood Fine Furniture

156 Corstate Ave., Ste. 300

Vaughan, ON L4K 4X2

416-255-1004

fleetwoodfinefurniture.com

Flexo Products Ltd.

4777 Kent Ave.

Niagara Falls, ON L2H 1J5

905-354-2723

flexoproducts.com

Flip.to

2600 Maitland Center Pkwy., Ste. 100

Maitland, FL 32751

407-287-6122

flip.to



320 Ballantyne Ave. N.

Montreal, QC H4X 2C5

514-808-4606

floor13.ca

Follett Corp.

801 Church Ln.

Easton, PA 18040

800-523-9361

follettice.com


6599 Kitimat Rd.

Mississauga, ON L5N 4J4

800-668-8765

foodservicesolutions.ca

Forbes Industries

1933 E. Locust St.

Ontario, CA 91761

909-923-4559

forbesindustries.com

Forbo Flooring

18 Maplewood Dr.

Hazleton, PA 18202

570-459-0771

forbo.com


5216 Portside Dr.

Medina, OH 44256

877-716-2757

foundations.com


1680 Tech Ave., Unit 2

Mississauga, ON L4W 5S9

866-428-0119

frenchsfoodservice.ca

Frito Lay Canada

1001 Bishop St. N

Cambridge, ON N3H 4V8

519-653-5721

fritolay.ca


300 Main St., Ste. 22

East Rochester, NT 14445

800-724-7378

frontrunnernetworks.com

Fusion Creative

2659 Douglas St., 2nd Fl.

Vancouver, BC V8T 5M2

250-483-7373

Fusion Woodworks Inc.

197 Leonard St.

Regina, SK S4N 5X5

306-359-0817

Gallagher

120 South Town Centre Blvd.

Markham, ON L6G 1C3

905-948-2614

ajg.com/ca

In the wake of ever-changing

hospitality insurance markets, we

understand the risks you face

every day. Gallagher delivers risk

management and insurance solutions

crafted to your needs so you can face

the future with confidence.

Garnier-Thiebat, Inc.

3000 S. Eads St.

Arlington, VA 22202

888-812-6670

gtlinens.com

Gay Lea Foods

5200 Orbitor Dr.


905-283-5300

gaylea.com


2871 Brighton Rd.


905-829-5534

gbscooks.com

GCB Inside

1320 Shawson Dr., Ste. 200

Mississauga, ON L4W 1C3

905-795-1912

gcbia.com


60 Worcester Rd.

Toronto, ON M9W 5X2

416-736-1144

gdiservices.ca

GE Canada

1919 Minnesota Ct.

Mississauga, ON L5N 0C9

905-858-5100

ge.com/ca

George Courey Inc.

7500 Hwy. 27, Unit 23A

Vaughan, ON L4L 0J2

403-387-0460



THE 2021


22 St. Clair Ave. E.

Toronto, ON M4T 2S5

416-922-2500

weston.ca


1228 Old Innes Rd., Ste. 329

Ottawa, ON K1B 3V3

613-563-3692

gerhardscanada.com

GFL Environmental Corp.

- Waste Management

100 New Park Pl., Ste. 500

Vaughan, ON, L4K 0H9

905-326-0101

gflenv.com

Girbau Industrial

2500 WI-44

Oshkosh, WI 54904

800-256-1073

continentalgirbau.com


1350 Flint Rd.

North York, ON M3J 2J7

416-661-3660

globalfurnituregroup.com/ca


Consultants Ltd.

1496 Queen St. W.

Toronto, ON M6K 3K3

416-538-3636

globalhospitality.com

Globe Coffee Co. Inc

40 Corstate Ave.

Concord, ON L4K 4X2

905-738-9222

globecoffee.com

Globe Food Equipment Co.

2153 Dryden Rd.

Moraine, OH 45439

937-299-5493

globeslicers.com


7105 Edwards Blvd.

Mississauga, ON L5S 1Z2

905-565-6169

globehotelware.com

Goodman Global Inc.

19001 Kermier Rd.

Waller, TX 77484

713-861-2500

Goodmans LLP

333 Bay St., Unit 3400

Toronto, ON M5H 2S7

416-979-2211

goodmans.ca


1300 Gezon Pkwy. S.W.

Wyoming, MI 49509

616-530-7000

gfs.com

Gordon R. Williams Corporation

3755 Laird Rd., Unit 5

Mississauga, ON L5L 0B3

905-820-1400

williamshvac.com


155 Edward St., Unit 1

Aurora, ON L4G 1W3

647-763-4060

goslyn.ca

Gourmet Baker Inc.

6229 Laurel St.

Burnaby, BC V5B 3B3

604-298-2652

gourmetbaker.com


133 Peachtree St. N.E.

Atlanta, GA 30303

866-435-5647

gppro.com

Grant Thornton

200 King St. W., 11th Fl.

Toronto, ON M5H 3T4

416-366-0100

grantthornton.ca


1320 Shawson Dr., Ste. 100


905-795-2601

gc-architects.com


1301 Westinghouse Blvd., Ste. 1

Charlotte, NC 28273

704-843-9292

greatgrabz.com


55 Queen St.

Niagara-on-the-Lake, ON L0S 1J0

905-468-7831

greavesjams.com

Green Key Global

130 Alberta St., Ste. 1206

Ottawa, ON K1P 5G4

613-237-7149

greenkeyglobal.com

Gridcast Media

7495 Birchmount Rd.

Markham, ON L3R 5G2

905-889-1944

Grohe Canada Inc.

5900 Avebury Rd.

Mississauga, ON L5R 3M3

905-271-2929

grohe.ca

Grosfillex

230 Old W. Penn Ave.

Robesonia, PA 19551

800-233-3186

grosfillexfurniture.com

Group Lockhart Inc.

195 Dufferin Ave., Ste. 450

London, ON N6A 1K7

519-672-3890

grouplockhart.com


777 8 Ave. S.W., Ste. 600

Calgary, AB T2P 3R5

403-509-1010

guesttek.com

GuestWare

111 Queen Anne Ave. N., Ste. 510

Seattle, WA 98109

888-504-8378

guestware.com

Guest Supply

570 Matheson Blvd. E., Unit 5


866-483-7822

guestsupply.ca


137 Stinson’s Bay Rd.

Fenelon Falls, ON K0M 1N0

866-353-4876

gupm.ca

Habco

501 Gordon Baker Rd.

Toronto, ON M2H 2S6

416-491-6008

habcomfg.com


8441 Main St.

Vancouver, BC V5X 3Y2

888-442-3366

haddon.ca


1847 W. Broadway, Ste. 306

Vancouver, BC V6J 1Y6

604-683-7553

hagerinc.com

Hall China Company (HLC Inc.)

672 Fiesta Dr.

Newell, WV 26050-1077

304-387-1300

hlcdinnerware.com/home

Halton Indoor Climate Systems

1021 Brevik Pl.

Mississauga, ON L4W 3R7

905-624-0301

sales.ca@halton.com

halton.com

Halton Indoor Climate Systems is a

provider of ventilation and controlsbased

solutions for commercial

kitchens. From exhaust, supply and

emission control, we cover the globe.


215 Evans Ave.

Toronto, ON M8Z 1J5

416-762-7922

hamidatextiles.com

Hansgrohe U.S.A.

1490 Bluegrass Lakes Pkwy.

Alpharetta, GA 30004

800-334-0455

hansgrohe-usa.com

Hanson Heat Lamps

7530 San Fernando Rd.

Sun Valley, CA 91352

818-767-3501

hansonheatlamps.com

Harco Co. Ltd.

5610 McAdam Rd.

Mississauga, ON L4Z 1P1

905-890-1220

harcoco.com

Harco Enterprises Ltd.

675 The Pkwy.

Peterborough, ON K9J 7K2

705-743-5361

harcoplastics.com

Hatco Corp.

635 S. 28th St.

Milwaukee, WI 53215

800-558-0607

hatcocorp.com

Hauser Industries

330 Weber St. N.

Waterloo, ON N2J 3H6

800-268-7328, ext. 243

hauser.ca

Hayward Pool Products

2880 Plymouth Dr.

Oakville, ON L6H 5R4

888-238-7665

haywardcanada.com


THE 2021

HB Consultants –

Employee Benefits Specialists

253147 Bearspaw Rd. N.W., Ste. A2

Calgary, AB T3L 2P5

403-208-6492

hbconsultants.ca


70 Carson St.

Etobicoke, ON M8W 4Z6

800-782-0557

hdsupplysolutions.ca

Healthier Choice

401 Jones St.

Dalton, GA 30720-3464

800-872-8426

healthierchoice.com

Henry of Pelham Wines

1469 Pelham Rd., R.R.1

St. Catharines, ON L2R 6P7

905-641-6970

henryofpelham.com

High Liner Culinary

85 Prologis Blvd., Unit 3


800-387-7422

highlinerculinary.com

HLS Linen Services

45 Gurdwara Rd.

Nepean, ON K2E 7X6

613-842-3000

hlslinenservices.com

HLT Advisory Inc.

4516 Mountainview Rd.

Beamsville, ON L0R 1B3

416-924-7737

hlta.ca


105 Gordon Baker Rd., Ste. 801

Toronto, ON M2H 3P8

866-334-2371

hobart.ca

Hobbs & Co. Wine Merchants Inc.

41 Logan Ave., Ste. 215

Toronto, ON M4M 2P2

416-694-3689

hobbsandcompany.com

HOK Designs

400 University Ave., Ste. 2200

Toronto, ON M5G 1S5

416-203-9993

hok.com

Hold Please Communications

1579 Ouellette Ave.

Windsor, ON N8X 1K5

800-465-3394

holdplease.com

Homer Laughlin China Co.

672 Fiesta Dr.

Newell, WV 26050-1077

800-452-4462

hlcdinnerware.com

Homisco Global

Communications Solutions

99 Washington St.

Melrose, MA 2176

781-665-1997

homisco.com

Horizon Milling G.P.

235 Nuggett Ct.

Brampton, ON L6T 5H4

905-494-2600

Hormel Foods Corp.

1 Hormel Pl.

Austin, MN 55912

507-437-5311

hormel.com

Horwath HTL - Montreal

485 McGill St.

Montreal, QC H2Y 2H4

514-284-7720

horwathhtl.ca

Horwath HTL - Toronto

439 University Ave.

Toronto, ON M5G 2N8

514-284-7720

horwathhtl.ca

Hospitality Designs

11720 Horseshoe Way

Richmond, BC V7A 4V5

604-248-1806

hospitalitydesigns.com



7301 Ranch Rd. 620 N., Ste. 155-193

Austin, Texas 78726-4537

512-249-5333

hftp.org


499 Main St., P.O. Box 93010

Brampton, ON L6Y 1N0

905-677-7511

hospitalityneedsinc.com

Hospitality Solutions

International (HSI)

9977 N. 90th St., Ste. 300

Scottsdale, AZ 85258

480-596-5156

Hotel Fitness, Div. of

Brigadoon Fitness

1818 Research Dr.

Fort Wayne, IN 46808

800-269-7130

brigadoonfitness.com/hotel-fitness

Hotel Technologies

1299 Main St.

Rahway, NJ 07065-5024

888-744-6835

hoteltechnologies.com

Hotel Waterparks

3-1381 Hastings Cres. S.E.

Calgary, AB T2G 4C8

800-485-0068

hotelwaterparks.com


512 Valridge Dr.

Ancaster, ON L9G 0A9

905-648-9838

hotelevision.ca

Houston Construction Ltd. (HCL)

11 Cidermill Ave., Ste. 203

Concord, ON, L4K 4B6

905-760-2979

hclgroup.com

Established in 1981, Houston

Construction Ltd. is an industry

leader, providing full-service

renovations and constructionmanagement

services to the hotel

and resort industry.

HSBC Canada

885 W. Georgia St.

Vancouver, BC V6C 3E9

604-685-1000

hsbc.ca

HSQUARED HOSPITALITY

GROUP (H2HG)

P.O. Box 912,

Colborne, ON K0K 1S0

905-355-3144 | 416-904-1830

cairine@hsquaredcanada.com

hsquaredcanada.com

A single-source leader in hospitality,

healthcare & contract furniture

supply for over 20 years. Canadian

manufactured & imported furniture.

HUB International Insurance Brokers

6712 Fisher St. S.E., Ste. 120

Calgary, AB T2H 2A7

hubinternational.com

403-355-2137

elizabeth.harris@hubinternational.com

HUB is an international insurance

brokerage supporting the hospitality

industry during a difficult time. Contact

us for advice & quotes on Employee

Benefits and Commercial coverage.

Humanscale Corp.

488 Wellington St. W., 6th Fl.

Toronto, ON M5V 1E3

416-979-0470

humanscale.com

Hunter Amenities International Ltd.

1205 Corporate Dr.

Burlington, ON L7L 5V5

800-668-1483

hunteramenities.com

Hunter Douglas Canada

132 First Gulf Blvd.

Brampton, ON L6W 4T7

905-796-7883

hunterdouglas.ca

HVS - Toronto

6 Victoria St.

Toronto, ON M5E 1L4

416-686-2260

hvs.com

HVS - Vancouver

145 W. 17th St., Ste. 400

North Vancouver, BC V7M 3G4

604-988-9743

hvs.com


5170A Timberlea Blvd.


800-891-5811

hydrother.com

Hypnos Canada

11616 178th St.

Edmonton, AB T5S 2E6

866-649-7667

hypnoscanada.com

iBrand Print

100 Regina Rd., Unit 1

Woodbridge, ON L4L 8M7

416-477-2823

ibrandprint.ca



THE 2021

Icon Digital Productions Inc.

7495 Birchmount Rd.

Markham, ON L3R 5G2

905-889-2800

icondigital.com


105-9790 Second St.

Sidney, BC V8L 3Y8

250-656-9790

innsourcesolutions.com

Island Originals

3 Brewster Rd.

Brampton, ON L6T 5G9

905-794-8500

islandoriginals.ca

JM Architecture Inc.

15243 91 Ave.

Surrey, BC V3R 8P8

604-583-2003

jmarchitecture.ca

Igloo Refrigeration Ltd.

124 Norfinch Dr.

Toronto, ON M3N 1X1

416-663-3051

igloorefrigeration.com

InnVentures Hospitality Corp.

13061-15th Ave.

South Surrey, BC V4A 1K6

604-306-1440

innventures.ca

Islandaire

500 Middle County Rd.

St. James, NY 11780

631-471-2900

islandaire.com

Johnson-Rose Inc.

7300 E. Danbro Cres.


888-461-2494

johnsonrose.ca

Illy Espresso Canada, Inc.

197 Main St.

Fredericton, NB E3A 1E1

914-263-4473

illy.com

InnVue Inc.

925 Newton Ave., Ste. 103

Quebec City, QC G1P 4M2

418-907-0296

innvue.com

Italpasta Ltd.

116 Nuggett Ct.


905-792-9928

italpasta.com


160 Tycos Dr., Ste. 2201

Toronto, ON M6B 1W8

416-792-3800

jostco.com

Imagewear by Marks Work

Wearhouse

6325 11 St. S.E., Ste. 14

Calgary, AB T2H 2L6

800-663-6275

imagewear.ca

Impark

601 W. Cordova St., Ste. 300

Vancouver, BC V6B 1G1

604-681-7311

impark.com


12 Kodiak Cres.

Toronto, ON M3J 3G5

416-638-7404

imperialcoffee.com

Imprint Plus

100 Front St. E.

Toronto, ON M5A 1E1

800-563-2464

imprintplus.com

Indigo

1 Ville Marie Pl., Ste. 1130

Montreal, QC H3B 2A7

514-874-1208

parkindigo.com

Instacomm Canada Inc.

200 N. Service Rd. W., Ste. 300

Oakville, ON L6M 2Y1

905-465-1266

instacomm.com


606 Champlain Rd., Ste. 302

Saint-Jean-sur-Richelieu, QC J3B 6X1

888-404-6268

intello.com

Interface Canada Inc.

233 Lahr Dr.

Belleville, ON K8N 5S2

800-267-2149, ext. 2128

interfaceflor.ca


760 Pacific Rd.

Oakville, ON L6L 6M5

905-847-0114

interfacemktg.com


621 Old Hwy. 8, P.O. Box 35

Rockton, ON L0R 1X0

800-281-4413

intersteam.com

Ipso (Commercial Coin Laundry)

1 Shepard St., P.O. Box 990

Ripon, WI 54971

920-748-3121

ipso.com

Ivanhoe Cheese Inc.

11301 Hwy. 62, R.R. 5

Madoc, ON K0K 2K0

613-473-4269

ivanhoecheese.com

Jalco

3801 19 St., N.E.

Calgary, AB T2E 6S8

403-265-0911

jalco.ca

Jamco – The Table & Chair People

415 Signet Dr.

North York, ON M9L 1V3

416-740-0076

jamcowood.com


3340 Orlando Dr.

Mississauga, ON L4V 1CT

905-673-7145

janesfamilyfoods.com


76 Coldbrook Village Park Dr.

Coldbrook, NS B4R 1B9

902-676-3200

janiking.ca

Jaymar

75 Jaymar St.

Terrebonne, QC J6W 1M5

450-471-4172

jaymar.ca

JRoss Recruiters

3500-2 Bloor St. E.

Toronto, ON M4W 1A8

416-410-5316

jrossrecruiters.com

JRS Amenities Ltd.

780 Derwent Way

Delta, BC V3M 6H9

604-244-7627

jrsamenities.com

JSP Industries Inc.

41 l’Industrie St.

Sainte Melanie, QC J0K 3A0

450-889-2229

jsp-industries.com


1400 Northbrook Pkwy., Ste. 320

Suwanee, GA 30024

800-321-6221

jtech.com


2857 Sherwood Heights Dr., Unit 13

Oakville, ON L6J 7J9

905-829-9768

juststephsales.com

K-Bro Linen

6969 55 St. E.

Calgary, AB T2C 4Y9

403-724-9001

k-brolinen.com

InnQuest Canada

10227 218 St. N.W.

Edmonton, AB T5S 2C3

888-477-0344

innquest.com


2121 Argentia Rd., 4th Fl.

Mississauga, ON L5N 2X4

905-607-7244

ircgroup.com

JFC International Inc.

1025 Kamato Rd.


905-629-0993

jfc.com


1028 Lakeshore Rd. E.

Oakville, ON L6J 1K8

905-842-6437

karafurniture.com

Specialists in hospitality software

systems and solutions, InnQuest

Canada can meet all your

technological needs. We provide PMS

and POS solutions across Canada.

ISA International Inc.

46 Dufflaw Rd.

Toronto, ON M6A 2W1

416-782-9100

havaseat.com


200 E. Randolph Dr.

Chicago, IL 60601

312-782-5800

jll.com


275 Pendant Dr.

Mississauga, ON L5T 2W9

888-705-9444

karcher.ca


THE 2021


235310 Grey Rd. 13

Kimberly, ON N0C 1G0

905-844-1900

karstan.com


5811 46th St. S.E.

Calgary, AB T2C 4Y5

403-279-1020

kingkoil.ca

LCE Interiors

250 Trowers Rd., Unit 9

Woodbridge, ON L4L 5Z7

905-856-5488

lceinteriors.com


653 Hodge St.

Montreal, QC H4N 2A3

514-747-5510

liebermantranche.com

Kartners Bathroom Accessories

1146 15th St. W.

North Vancouver, BC V7P 1M9

604-628-0567

kartners.com

Kohler Canada Co.

4150 Spallumcheen Dr.

[Head Office Location]

Armstrong, BC V0E 1B6

250-546-3196

Lecours Wolfson

116 Spadina Ave., Ste. 700

Toronto, ON M5V 2K6

416-703-5482

lecourswolfson.com

Life Fitness

9525 Bryn Mawr Ave.

Rosemont, IL 60018

847-288-3300

lifefitness.com

Keller Williams Realty

Centres Brokerage

16945 Leslie St., Units 27-29

Newmarket, ON L3Y 9A2

905-895-5972

kevindixon.ca

Kellogg Canada Inc.

5350 Creekbank Rd.

Mississauga, ON L4W 5L5

905-290-5200

kelloggs.ca


465 Central Ave.

Fort Erie, ON L2A 3T8

888-887-9923

kendale.ca


1245 California Ave.

Brockville, ON K6V 7N5

613-342-8455

ketchum.ca

Keystone Fitness

7700 Keele St., Unit 8

Vaughan, ON L4K 2A1

416-667-7112

keystonefitness.ca

KGB Marketing Inc.

5630 Tomken Rd.


905-624-3730

kgbmarketing.com


4049 74th Ave. S.E.

Calgary, AB T2C 2H9

403-444-9300

kienna.com

Kimball Hospitality

1180 E. 16th St.

Jasper, IN 47549

800-634-9510

kimballhospitality.com

Kimberly-Clark Inc.

50 Burnhamthorpe Rd. W.

Mississauga, ON L5B 3C2

905-277-6500

kimberly-clark.com

Koregroup Inc.

1215 13 St. S.E., Ste. 212

Calgary, AB T2G 4Y3

403-244-6440

koregroupinc.com


95 Moatfield Rd.

Don Mills, ON M3B 3L6

416-441-5000

kraftheinzfoodservice.ca

K.R. Moeller Associates Ltd.

1040 Pachino Ct.

Burlington, ON L7L 6B9

905-332-1730

Kruger Products L.P.

1900 Minnesota Ct., Ste. 200

Mississauga, ON L5N 5R5

888-942-1212

krugerproducts.ca


1005 Garrison Rd.

Fort Erie, ON L2A 1N8

905-994-8833

Lamb Weston Canada

153 Range Rd.

Purple Springs, AB T0K 1X0

403-223-3088

lambweston.ca

Lamplough Cutlery Ltd.

5501 Vanden Abeele St.

Saint-Laurent, QC H4S 1S1

514-335-7883

Lancaster Colony

Commercial Products

2353 Westbrooke Dr.

Columbus, OH 43228

844-324-1444

lcpinc.com

Larry Mckenzie Realty

Executives Elite

156 Jozo Weider Blvd., Ste. 9

Blue Mountains, ON L9Y 0V2

519-673-7822

larrymckenzie.ca

Leda Furniture

350 Clayson Rd.

Toronto, ON M9M 2H2

416-745-9588

ledafurniture.com

Legrand AV

113 Iber Rd.

Ottawa, ON K2S 1E7

888-766-9770

legrandav.com

LEVEL IT Table Bases

2 Holland Dr., Unit 7

Bolton, ON L7E 1E1

905-857-7142

flattech.com

Levey Industries Inc.

2150 Winston Park Dr.

Oakville, ON L6H 5V1

800-588-3990

leveyindustries.com

Lexmark Carpet Mills Inc.

285 Kraft Dr.

Dalton, GA 30721

800-871-3211

lexmarkcarpet.com


20 Norelco Dr.

North York, ON M9L 2X6

647-253-6300

lg.ca/business

LG Electronics is the industry

leader in hospitality display

solutions. Our product-portfolio

features commercial TVs, touchscreen

displays, digital signage,

videowall solutions and more.

Libbey Glassware, a Libbey

Foodservice Company

300 Madison Ave.

Toledo OH, 43604

419-325-2100

libbey.com

LightGuard

272 W. Stag Park Service Rd.

Burgaw, NC 28425

910-259-1131

lightguard.com

Liinz

3035 Industriel Blvd.

Sherbrooke, QC J1L 2T9

800-567-3719

liinz.com

Lindt & Sprüngli (Canada) Inc.

181 University Ave., Unit 900

Toronto, ON M5H 3M7

416-351-8566

lindt.ca

Liveport

3500 Carrington Rd., Ste. 106

W. Kelowna, BC V4T 3C1

866-721-0485

liveport.com

LOC International

375 Blvd Roland-Therrien, Ste. 230

Longueuil, QC J4H 4A6

800-724-5904

locinternational.com


237 12th St. N.W., P.O. Box 849

West Fargo, ND 58078

800-247-7335

lockwoodmfg.com


4550 Excel Pkwy.

Addison, TX 75001

214-553-5308

pager.net

Lowry School for Pool &

Spa Chemistry

5-1151 Gorham

Newmarket, ON L3Y 8Y1

800-391-8378

lowryschools.com

LUDA Foods


Pointe-Claire, QC H9R 1B9

514-695-3333

luda.ca



THE 2021

MAC Interior Design Inc.

1679 Bedford Row

Halifax, NS B3J 1T1

902-425-4959

macinteriordesign.com

Master Group

8865 Hwy 50, Unit 1

Vaughan, ON L4H 4V5

905-850-4811

master.ca

McCullagh Coffee (FoodService)

1100 Invicta Dr., Unit 4

Oakville, ON L6H 2K9

800-563-7007

mccullaghcoffee.com

Milliken & Company

920 Milliken Rd, P.O. Box 1926

Spartanburg, SC 29304

864-503-2020

milliken.com

Macgregors Meat & Seafood Ltd.

270 Garyray Dr.

Toronto, ON M9L 1P2

416-749-5951

macgregors.com

Maestro PMS

65 Allstate Pkwy. Unit. 100

Markham, ON L3R 9X1

888-667-8488

maestropms.com

Magic Seasoning Blends

720 Distributors Row, P.O. Box 23342

New Orleans, LA 70123-0342

504-731-3590

chefpaul.com

Maitre’D by Posera POS

341 Talbot St.

London, ON N6A 2R5

800-465-2400

posera.com


5905 Rue Kieran St.

Saint-Laurent, QC H4S 0A3

800-361-0385

majesticinternational.com


2110 S. 26th St.

Manitowoc, WI 54220

920-682-0161

manitowocice.com


150 E. First St.

Perrysville, OH 44864

877-850-3060

mansfieldplumbing.com

Maple Leaf Foodservice

6897 Financial Dr.

Mississauga, ON L5N 0A8

905-285-5000

mapleleaf.ca


90 Burnhamthorpe Rd. W., Ste. 1102

Mississauga, ON, L5B 3C3

905-828-8800

marinatextiles.com

Mark’s Commercial

205 Quarry Park Blvd. S.E., Ste. 110

Calgary, AB T2C 3E7

403-592-8290

marks.com

Master Pools by Dominion

Gunite Calgary Ltd.

1381 Hastings Cres. S.E., Ste. 3

Calgary, AB T2G 4C8

403-287-1660

masterpoolscalgary.com

Match Marketing Group Inc.

5225 Satellite Dr.


877-628-2405

matchmg.com

Matrix Canada/Stak Fitness

6725 Millcreek Dr., Unit 4

Mississauga, ON L5N 5V3

905-819-1232

ca.matrixfitness.com


3075 14th Ave., Unit 15

Markham, ON L3R 0G9

905-752-1200

matrixpos.com

Matrix Hospitality Furniture Inc.

1290 Martin Grove Rd.

Etobicoke, ON M9W 4X3

647-847-1299

matrixhospitality.ca

Max Group Specialty Products Ltd.

246 E. First St., Ste. 2

North Vancouver, BC V7L 1B3

800-667-9387

maximillien.com

Maytag Commercial Laundry

965 E. Napier Ave.

Benton Harbour, MI 49022

269-925-3006

maytagcommerciallaundry.com


8800 Main St.

Florenceville-Bristol, NB E7L 1B2

506-392-5541

mccain.ca

McCall’s

1290 Fewster Dr.

Mississauga, ON L4W 1A4

905-602-9622

mccalls.ca

McCormick Canada

600 Clarke Rd.

London, ON N5V 3K5

800-265-4988

clubhouseforchefs.ca


361 Connie Cres., Unit B

Concord, ON L4K 5R2

877-634-2522

mega-lab.com/food-kitchen

Melitta Canada

50 Ronson Dr., Unit 150

Toronto, ON M9W 1B3

800-565-4882

melitta.ca

Mellors Exceptional Hospitality

Recruitment Services

777 Bay St., P.O. Box 46037

Toronto, ON M5G 2P6

416-925-7533

mellors.ca

Meteor Telecommunications

Phone Systems

66 Nuggett Ct.


905-595-4444

meteortel.com

Metro Wallcoverings

2600 Steeles Ave. W

Concord, ON L4K 3C8

905-738-5177

metrowallcoverings.com


246 Rue Principale St.

Saint-Damase, QC J0H 1J0

450-797-3702

st-damase.com

MGS

20423 State Rd. 7

Boca Raton, FL 33498

561-218-8798

mgsdesigns.com


2 Annette Rd., Ste. 3

Foxboro, MA 02035

800-637-7567

microfridge.com

MIDI Division of BDM + Furniture Inc.

1273 Saint-Laurent Blvd. W.

Louiseville, QC J5V 2L4

819-601-8702

mi-di.ca

Miele Ltd.

161 Four Valley Dr.

Vaughan, ON L4K 4V8

888-325-3957

mieleprofessional.ca


P.O. Box 400

Kenner, LA 70063

504-467-9591

milnor.com

Since 1947, Milnor Laundry

Systems has been a leading

commercial and industrial laundryequipment

manufacturer throughout

the world. Our washer-extractors

and dryers are available with a

variety of controls, from very

simple to sophisticated, depending

on your hotel laundry’s needs.

Contact a local dealer to discover

how Milnor can save you time,

energy and water.


4035 Ambroise St., Ste. 301

Montreal, QC H4C 2E1

844-624-4377

hotello.ca/en

Minibar Systems Canada

21 Queen St. E., Unit 201

Brampton, ON L6W 3P1

301-354-5055

minibarna.com


4000 Innovation Dr.

Kanata, ON K2K 3K1

613-592-2122

mitel.com

Modern Air Filter Corp. (formerly,


15 Melanie Dr.

Brampton, ON L6T 4K9

416-728-7735

modernairfilters.com


110 Yonge St., Ste. 1102

Toronto, ON

416-360-1617

modernniagara.com/hvactoronto


THE 2021

MODIO Guestroom Acoustic Control

3-1050 Pachino Ct.


905-332-1730

modio.audio

What’s better than a good

night’s rest? MODIO lets guests

control their room’s acoustics as

they would temperature and lighting,

improving sleeping conditions. Far

superior to ‘white-noise’ machines,

MODIO is designed for hotels and

supported by a company with over

40 years’ experience in the sound

masking field.

Moncur Design Associates

160 Pears Ave., Ste. 412

Toronto, ON M5R 3P8

416-537-7991

moncur.ca

Moneris Solutions

3300 Bloor St. W.

Toronto, ON M8X 2X2

416-232-6306

moneris.com

Montague Company

1830 Stearman Ave.

Hayward, CA 94545

510-785-8822

montaguecompany.com

Morton-Parker Ltd.

99 Dufferin Ave., P.O. Box 547

Trenton, ON K8V 5R7

800-267-7509

mortonparker.com


2531 Stanfield Rd.

Mississauga, ON L4Y 1S4

905-279-9100

mother-parkers.com

Mr. Grab Bar Inc.

2367 Vanderbilt Beach Rd., Ste. 806

Naples, FL 34109

239-514-4722

mrgrabbar.com


5680 Timberlea Blvd.

Mississauga, ON L4W 4M6

877-512-2233

muldoonscoffee.com

Mul-T-Mat & Supply Co.

106 Rayette Rd., Unit 4

Concord, ON L4K 2G3

800-567-6287

mul-t-mat.com

MVP Group Corp.

5659 Royalmount Ave.

Mount Royal, QC H4P 2P9

888-275-4538

mvpgroupcorp.com

Mydigitaloffice

4350 E.W. Hwy., Ste. 401

Bethesda, MD 20814

206-438-9957

mydigitaloffice.com


5601 Steeles Ave. W., Unit 4

North York, ON M9L 1S7

416-749-4000

negltd.com

National Event Supply

3544 Nashua Dr.

Mississauga, ON, L4V 1L2

800-827-8953

nationaleventsupply.com


8771 No. 4 Rd.

Richmond, BC V6Y 2T7

604-277-9294

hotelsupplycanada.com

Nature Knows Inc.

7050 Telford Way, Unit 100B

Mississauga, ON L5S 1V7

905-612-0085

natureknows.ca

Naya

2030 Pie-IX Blvd., Ste. 214

Montreal, QC H1V 2C8

888-456-6292

naya.com

Neil Jones Food Company

1701 W 16th St.

Vancouver, WA 98660

360-696-4356

neiljonesfoodcompanies.com


148 Norfinch Dr.

Toronto, ON M3N 1X8

416-740-2424

nellacutlery.com

Neo-Image Candlelight Ltd.

1331 Blundell Rd.

Mississauga, ON L4Y 1M6

905-273-3020

neo-image.com


25 Sheppard Ave. W., 21st Fl.

Toronto, ON M2N 6S8

844-221-2232

nestleprofessional.ca


101 Brock Rd. S.

Puslinch, ON N0B 2J0

888-565-1445

nestle-waters.ca


450 Harry Walker Pkwy. S.

Newmarket, ON L3Y 8E3

905-952-2288

netversity.ca

Noram Contract Inc.

29 Portland St.

Toronto, ON M8Y 1A6

416-236-0771

noraminteriors.com


5650 Keaton Cres., Unit B

Mississauga, ON L5R 3G3

905-502-8222

noraxx.ca

Noritake Canada Ltd.

90 Nuggett Ave.

Toronto, ON M1S 3A7

416-291-2946

noritakechina.com/canada


8088 River Way

Delta, BC V4G 1K9

604-940-8283

northern-feather.com

Nova Communications

89 Cutler Ave., Unit 104

Dartmouth, NS B3B 0J5

902-468-5062

novacommunications.com

NRG Equipment Inc.

44 E. Beaver Creek, Unit 15

Richmond Hill, ON L4B 1G8

905-707-5027

nrgequipment.ca


200-1619 Store St.

Victoria, BC V8W 3K3

250-360-2106

numberten.com


1 Ocean Spray Dr.

Lakeville, MA 02347

800-662-3263

oceanspray.ca

Oculus Hospitality Training &

Business Solutions Inc.

422 Richards St., Ste. 170

Vancouver, BC V6B 2Z4

604-569-3931

oculussolutions.com

Odyssey Wallcoverings

60 Prince Andrew Pl.

Toronto, ON M3C 2H4

647-288-0888

odysseywallcoverings.com

Oggi Design Inc.

2975 Sartelon St., Ste. A

Montreal, QC H4R 1E6

514-327-0440

oggidesign.com


3821 78 Ave.

Edmonton, AB T6B 3N8

780-440-0400

onecgroup.com

OnePress Ironer

2500 State Rd. 44

Oshkosh, WI 54904

800-256-1073

onepressironer.com

Onity

4001 Fairview Industrial Dr. S.E.

Salem, OR 97302

800-248-6189

onity.com


7475 Kimbel St., Unit 5

Mississauga, ON L5S 1E7

905-673-1308

ontariolaundry.com

Opella LLC

1160 W. 13th St.

Riviera Beach, FL 33404

772-919-7905

opella.com


500 Oracle Pkwy.

Redwood Shores, CA 94065

650-506-7000

oracle.com

Orchid Island Juice Company

330 N. U.S. Hwy. One

Fort Pierce, FL 34950

772-465-1122

orchidislandjuice.com

Oreck Corp.

1400 Salem Rd.

Cookeville, TN 38506

800-989-3535

oreck.com



THE 2021

Orkin Canada

5840 Falbourne St.

Mississauga, ON L5R 4B5

800-570-4157


14490 Catalina St.

San Leandro, CA 94577

800-938-1900

otisspunkmeyer.com

Ozomate, the Ozone Company

7585 Cordner St.

LaSalle, QC H8N 2R5

888-696-6283

ozomate.com

P&G Professional

4711 Yonge St.

Toronto, ON M2N 6K8

800-332-7787

pgpro.ca

PAG Hospitality

209-1155 De la Montagne St.

Montreal, QC H3G 0C7

514-378-1879

pag-solutions.com

Pacini

170 Taschereau Blvd., Ste. 300

La Prairie, QC J5R 5H6

450-444-4749

pacini.com


20 Iroquois St.

Niagara Falls, NY 14303

716-278-0015

plastic2oil.com


5770 Ambler Dr.

Mississauga, ON L4W 2T3

905-624-5010

panasonic.ca

PanSaver

542 N. Lewis Rd., Ste. 206

Limerick, PA 19468

877-726-7287

pansaver.com


1290 N. Clybourn Ave.

Chicago, IL 60610

312-239-0166

paramountlodging.com

ParkSmart Inc.

301 Matheson Blvd. W.

Mississauga, ON L5R 3G3

905-755-0027

smartcity-parksmart.com

Park Indigo (formerly Vinci Park)

1 Place Ville Marie, Ste. 1130

Montréal, QC H3B 2A7

514-874-1208

parkindigo.com

PC Music

1020 Lawrence Ave. W., Ste. 206

Toronto, ON M6A 1C8

866-284-3269

pcmusic.com

Peerless Hospitality

335 Rue de Roxton

Actonvale, QC J0H 1A0

888-467-5075

peerlesshospitality.com

Peller Estates

290 John St. E.


905-468-4678

peller.com


700 Jackson St.

Kenner, LA 70062

504-467-9591

milnor.com

Penalta Group Ltd.

504 Iroquois Shore Rd.

Oakville, ON L6H 3K4

905-465-0970

penaltagroup.com


77 City Centre Dr.

Mississauga, ON L5B 1M5

905-212-7377

pepsico.com

Perfect Fry Company

42 Allen Martin Dr.

Essex Junction, VT 05452

802-658-6600

perfectfry.com

Permul Ltd.

3397 American Dr., Unit 5

Mississauga, ON L4V 1T8

905-670-3744

permul.com


595 Burrard St., 16th Fl.

Vancouver, BC V7X 1L4

604-685-3530

tpd.com

Pet on Vacation

60 Semple Creek Rd.

Tatamagouche, NS B0K 1V0

705-828-1198

petonvacation.com

Philips Canada

281 Hillmount Rd.

Markham, ON L6C 2S3

888-744-5477

philips.ca

Philips Day-Brite

189 Bullock Dr.

Markham, ON L3P 1W4

905-294-9570

signify.com

Phillips Foods Inc.

3761 Commerce Dr., Ste. 413

Baltimore, MD 21227

888-234-2722

phillipsfoods.com

Phone Suite

2150 W. 6th Ave., Unit D

Broomfield, CO 80020

800-245-9933

phonesuite.com

PI Fine Art

1180 Caledonia Rd.

Toronto, ON M6A 2W5

416-789-7156

pifineart.com

Picture This On Granite

82 Chemin des Ursulines

Stanstead, QC J0B 3E0

819-876-5009

picturethisongranite.com

Piller’s Fine Foods

443 Wismer St.

Waterloo, ON N2K 2K6

519-743-1412

pillers.com/foodservice

Pinnacle Foods Canada

6555 Mississauga Rd., Ste. A

Mississauga, ON L5N 1A6

973-541-6638


3220 Orlando Dr., Unit 3

Mississauga, ON L4V 1R5

905-677-4428

pitco.com

Plan A PR & Marketing Inc.

1420 E. Concord St.

Orlando, FL 32803

407-905-0608

planapr.com

PLI Cards

1220 Trade Dr.

North Las Vegas, NV 89030

828-210-4754

plicards.com


301 Donlands Ave., Ste. 100

East York, ON M4J 3R8

416-979-2092

pofp.com

(The) Pop Shoppe

590 S. Service Rd.

Stoney Creek, ON L8E 2W1

905-643-7713

thepopshoppe.com

Postime Inc.

729 Henry Ave.

Winnipeg, MB R3E 1V2

204-452-3444

postime.com

PPL Aquatic, Fitness & Spa Group Inc.

5170 Timberlea Blvd., Ste. A


905-501-7210

pplgroup.com

Precise ParkLink Inc.

100 Floral Pkwy.

Toronto, ON M6L 2C5

416-398-4052

preciseparklink.com

Preferred Alliance Group

Systems Ltd.

2275 Upper Middle Rd. E., Ste. 101


647-962-3447

preferredalliance.ca

Prince Castle LLC

355 E. Kehoe Blvd.

Carol Stream, IL 60188

630-462-8800

princecastle.com

Professional Sanitation & Packaging

10 Loring Dr.

Bolton, ON L7E 1J9

905-951-9410

professionalsanitationpackaging.com

Profitek POS Solutions

70 E. Beaver Creek Rd., Unit 37

Richmond, BC L4B 3B2

905-889-9239

profitek.com

Promoware Corp.

2210 Hanselman Ave.

Saskatoon, SK S7L 6A4

306-652-7228

promowarecorp.com

Protect-A-Bed

1500 S. Wolf Rd.

Wheeling, IL 60090

847-998-6901

protectabed.com


THE 2021


180 Trowers Rd., Unit 28

Vaughan, ON L4L 8A6

905-264-6621

psav.com

(The) Refinishing Touch

9350 Industrial Trace

Alpharetta, GA 30004

770-642-4169

therefinishingtouch.com

Revive Wet Towel Co.

2645 Lynburn Cres.

Nanaimo, BC V9S 3T7

866-206-6158

revivehottowels.com

Royal Design Inc.

636 Edward Ave., Unit 1

Richmond Hill, ON L4C 0V4

905-508-5600

royaldesign.ca

Purity Pest Control

64 Conley St.

Toronto, ON L4J 2X5

905-761-9388

puritypestcontrol.com

QUASEP

811 Islington Ave.

Toronto, ON M8Z 5W8

800-331-9433

quasep.ecps.ca


880 Milner Ave.

Toronto, ON M1B 5N7

416-321-5823

rabcofoodservice.com

RATIONAL Canada

2410 Meadowpine Blvd., Ste. 107

Mississauga, ON L5N 6S2

905-567-5777

rational-online.com

RAK Porcelain (Distributed

by Horeca & Co. Inc.)

2317 Guenette St.

Saint-Laurent, QC H4R 2E9

514-379-3330

rakporcelain.com

RBC Royal Bank

200 Bay St., 1st Fl.

Toronto, ON M5J 2J5

416-842-7575

rbcroyalbank.com/business

Re/max

7101 Syntex Dr.

Mississauga, ON L5N 6H5

905-542-2400

remax.ca

Reckitt Benckiser Canada Inc.

1680 Tech Ave., Unit 2


905-283-7000

reckittbenckiser.com

RedDot Brands

300 Wengel Dr.

Reedsburg, WI 53959

608-534-9448

Redmond/Williams

5190 Timberlea Blvd.


905-602-4588

redmondwilliams.com

Regal Ware Inc.

1675 Reigle Dr.

Kewaskum, WI 53040

262-626-2121

regalware.com

Renard International

121 Richmond St. W., Ste. 500

Toronto, ON M5H 2K1

renardinternational.com

steve@renardinternational.com

The global leader in hospitality

executive recruitment. In 2021,

we celebrate our 51st anniversary,

successfully completing management

searches in 50+ countries. The most

trusted name in the industry.


3590 Rivergate Way, Ste. 1805

Ottawa, ON K1V 1V6

613-769-0477

reneebatesdesigns.com

Rescue 7 Inc.

107-550 Alden Rd.

Markham, ON L3R 6A8

905-474-0770

rescue7.net

Reservationbooks.com

1460 Meriline Rd., P.O. Box 78029

Ottawa, ON K2E 1B1

800-942-7086

reservationbooks.com

ResortSuite

171 E. Liberty St., Ste. 207

Toronto, ON M6K 3P6

416-259-0715

resortsuite.com


14922 54A Ave.

Surrey, BC V3S 5X7

604-576-2339

restwell.com


1881 Yonge St., Ste. 201

Toronto, ON M4S 3C4

416-929-1496

reuven.com

RIBA Corp.

433 Consortium Ct.

London, ON N6E 2S8

519-668-3396

ribacorporation.com

Richardson Oilseed Ltd.

1 Lombard Pl.

Winnipeg, MB R3B 0X8

204-394-5961

richardson.ca


1084 Kenaston St., Unit 4

Ottawa, ON K1B 3P5

613-745-9161

ridalco.com

Rising Tide Consultants Ltd.

1130 W. Pender St., Unit 1620

Vancouver, BC V6E 4A4

604-669-2928

risingtideconsultants.ca

Robot Coupe U.S.A. Inc.

280 S. Perkins St.

Ridgeland, MS 39157

801-898-8411

robotcoupeusa.com


24 Viceroy Rd.

Concord, ON L4K 2L9

905-738-0737

rocelco.com


3149 Production Way

Burnaby, BC V5A 3H1

604-421-5388


44 Meg Dr.

London, ON N6E 3R4

519-668-3711

rodoinc.com


333 Bloor St. E., 10th Fl.

Toronto, ON M4W 1G9

416-935-7777

rogers.com/business

Ronco

70 Planchet Rd.

Concord, ON L4K 2C7

905-660-6700

ronco.ca

Rubbermaid Commercial

Products Canada

400-586 Argus Rd.

Oakville, ON L6J 3J3

800-998-7004

rubbermaidcommercial.com

Safemark Systems

200 W. Sand Lake Rd., Ste. 800

Orlando, FL 32809

800-255-8818

safemark.com

Sagetra Inc. (Sanelli Cutlery)


Saint-Laurent, QC H4T 1X9

514-335-9851

sagetra.com

Salto Systems Inc.

950 Rue Valois

Vaudreuil-Dorion, QC J7V 8P2

514-616-2586

saltosystems.com

Samsung Display Solutions

2050 Derry Rd. W.

Mississauga, ON L5N 0B9

800-726-7864

displaysolutions.samsung.com

Sanimax

5068 Whitelaw Rd., R.R. 6

Guelph, ON N1H 6J3

519-824-2381

sanimax.com

Saputo

2365 Chemin de la Côte-de-Liesse

Saint-Laurent, QC H4N 2M7

514-328-6662

saputo.com

Sara Lee Foodservice Ltd.

226 Britannia Rd. E.

Mississauga, ON L4Z 1S6

905-206-0443

saraleefoodservice.com


111 Copernicus Blvd.

Brantford, ON N3P 1N4

519-751-1770

scjohnson.com

SCA Tissue

412-710 Dorval Dr.

Oakville, ON L6K 3V7

905-339-3539

sca.com



THE 2021

Schindler Elevator Corp.

3640A McNicoll Ave.

Toronto, ON M1X 1G5

416-332-8280

schindler.com

Sico America Inc.

7525 Cahill Rd.

Minneapolis, MN 55439

952-941-1700

sicoinc.com

SkyTouch Technology

16220 N. Scottsdale Rd., Ste. 300

Scottsdale, AZ 85254

602-337-2800

skytouchtechnology.com

Southern Aluminum

5 Hwy. 82 W.

Magnolia, AR 71753

800-221-0408

southernaluminum.com


215 Konrad Cres., Unit 2

Markham, ON L3R 8T9

905-475-7753

schoolhouseproducts.com


598 Victoria, P.O. Box 36554

St-Lambert, QC J4P 3S8

450-923-0065

signaturecanada.ca


1975 Lonsdale Ave., Unit 107

North Vancouver, BC V7M 2K3

604-926-3215

smarthotelsoftware.com


101 Corporate Woods Pkwy.

Vernon Hills, IL 60061

847-215-4500

scotsman-ice.com


8978 Glebe Park Dr.

Easton, MD 21601-7004

410-822-7500

seawatch.com

Sealed Air

2415 Cascade Pointe Blvd.

Charlotte, NC 28208

980-221-3235

sealedair.com

Select Food Products Ltd.

120 Sunrise Ave.

Toronto, ON M4A 1B4

416-759-9316

selectfoodproducts.com


2 Holland Dr.

Kleinburg, ON L7E 1E1

905-857-7142

selecthospitalitysystems.com

Serta Canada

2550 Meadowvale Blvd., Unit 1


905-817-9669

sertacanada.com

Seura Inc.

1230 Ontario Rd.

Green Bay, WI 54311

920-857-9069

seura.com

Shoes for Crews

5000 T-Rex Ave., Ste. 100


800-523-4448

shoesforcrews.com

Shorewood Furniture

1617 Melanson Rd.

Greater Lakeburn, NB E1H 2B9

506-857-0726

shorewoodfurn.com

Sika Footwear/Ecolad Corp.

2539 Dougall Ave.

Windsor, ON N8X 1T5

519-250-0366

sikafootwear.com

Simmons Canada Inc.

2550 Meadowvale Blvd., Unit 1


905-817-9669

simmonshospitality.ca

Simple Shower Solutions

7825 Coronet Rd. N.W.

Edmonton, AB T6E 4N7

587-523-2345

simpleshowersolutions.com

lance@simpleshowersolutions.com

Simple Shower Solutions

manufactures ready to tile shower

pans, from tub conversions to custom

sizes, for new builds or renovations,

that install in minutes.

We also supply cultured marble

showers and wall surrounds, steel

showers, steel bathtubs, acrylic

showers, shower doors, LED mirrors,

and other bathroom accessories.

Sirius XM Canada

135 Liberty St., 4th Fl.

Toronto, ON M6K 1A7

416-513-7470

siriusxm.ca

Sita Importing & Manufacturing Inc.

242 Applewood Cres., Unit 14

Concord, ON L4K 4E5

905-264-8264

sitachairs.com

SiteMinder

15301 N. Dallas Pkwy.,

Tower 1, Ste. 350

Addison, TX 75001

800-511-6038

sitemender.com


66 Nuggett Ct.


905-759-2626

smartip.ca

Smart Serve Ontario

5090 Explorer Dr., Ste. 800

Mississauga, ON L4W 4T9

416-695-8737

smartserve.ca

SOCAN

41 Valleybrook Dr.

Toronto, ON M3B 2S6

416-445-8700

socan.ca

Sodexo

5420 N. Service Rd., Ste. 501

Burlington, ON L7L 6C7

905-632-8592

sodexo.ca

Sofina Foods Inc.

100 Commerce Valley Dr. W.

Markham, ON L3T 0A1

888-377-7789

lilydale.com

SONIFI Solutions

292 Walker Dr., Unit 1

Brampton, ON L6T 4Z1

905-458-0200

sonifi.com

Solstrand Trading Inc.

60 Lockhart Rd.

Barrie, ON L4N 9G8

705-726-5445

Sotos LLP

180 Dundas St. W., Unit 1200

Toronto, ON M5G 1Z8

416-977-0007

sotosllp.com

Sound Products

1016 Sutton Dr., Unit 12


905-332-4996

soundproducts.ca

Sparkle Solutions

100 Courtland Ave.

Concord, ON L4K 4T9

905-660-2282

brucem@sparklesolutions.ca

Sales and service of OPL and vended

laundry equipment for Continental

Girbau and Huebsch Supplies. The

company provides hook up exclusive

laundry detergents and conditioners

infused with HYGEIO COVID

disinfectant with auto-injection

systems.

Speakman

51 Lacrue Ave.

Glen Mills, PA 19342

800-537-2107

speakman.com


14922 54A Ave.

Surrey, BC V3S 5V7

888-665-1112, ext. 112

springairhospitality.ca

jeremyb@restwell.com

That just-right feeling. Made in

B.C., unmatched comfort, incredible

support from real people, delivered

at a great value. Everything you

and your guests need.

Spring U.S.A.

127 Ambassador Dr., Ste. 147

Naperville, IL 60540-4079

630-527-8600

springusa.com

Squirrel Systems

8585 Baxter Pl.

Burnaby, BC V5A 4V7

866-686-6887

squirrelsystems.com

SSDG Interiors Inc.

609 Granville St., Ste. 310

Vancouver, BC V7Y 1G5

604-685-4301

ssdg.com


THE 2021

SSP Group Inc. (Stir Sticks &

Picks International Inc.)

50 Fasken Dr., Ste. 9

Toronto, ON M9W 1K5

416-675-2064

stirsticks.com


85 Edwin St.

Kitchener, ON N2H 4N7

519-567-5800

stahlecon.com

Stamina Fibre

310 Watline Ave.

Mississauga, ON L4Z 1P4

877-727-7965

staminafibre.ca


1 Knollcrest Dr.

Cincinnnati, OH 45237

800-999-0400

standardtextile.com

Stanislaus Food Products Co.

1202 D St.

Modesto, CA 95354

209-522-7201

stanislaus.com


265 Hobson St.

Smithville, TN 37166

615-551-8025

star-mfg.com


5140 Yonge St.

Toronto, ON M2N 6L7

416-228-7300

starbucks.ca

STEM Consulting & Marketing Inc.

51 Glenmore Rd.

Toronto, ON M4L 3M2

416-568-2477

stemconsulting.com


1 W. Front St.

Stirling, ON K0K 3E0

613-395-3350

stirlingcreamery.com


681 Lawlins Rd., Unit 50, Ste. 106

Wyckoff, NJ 07481

201-903-0020

studioitaliadesign.com

Studio Munge

25 Wingold Ave.

Toronto, ON M6B 1P8

416-588-1668

studiomunge.com

Stylus Sofas Inc.

7885 Riverfront Gate

Burnaby, BC V5J 5L6

604-436-4100

stylussofas.com

Sun Rich Fresh Foods Inc.

22151 Fraserwood Way

Richmond, BC V6W 1J5

604-244-8800

sun-rich.com


2381 Executive Center Dr.


888-878-6232

sunbeamhospitality.com

Sunkist Foodservice Equipment

10730 Bell Ct.

Rancho Cucamonga, CA 91730

800-383-7141

sunkistequipment.com


4 Paget Rd., Unit 7

Brampton, ON L6T 5G3

416-665-0410

superiorpool.com


205 Dolomite Dr.

Toronto, ON M3J 2N1

800-563-2664

superiorquilting.com

Supramatic Inc.

1020 Brevik Pl., Unit 2

Mississauga, ON L4W 4N7

905-279-3666

supramatic.com

Surety Food Safety Group

2325 Hurontario St., Ste. 166

Mississauga, ON L5A 4K4

416-592-0148

suretygroup.net


Stanleykem Inc.

2255-B Queen St. E., Ste. 135

Toronto, ON M4E 1G3

416-690-2320

swimeeze.com


6060 Metropolitain Blvd. E., Ste. 200

Montreal, QC H1S 1A9

514-524-6005

swissh.ca


1014 Riverbank Way

Oakville, ON L6H 6X1

905-257-2636

syerhospitality.com

Symmons Industries Inc.

31 Brooks Dr.

Braintree, MA 02184-3804

800-796-6667

symmons.ca

Syscan-Id

265 Rue de la Couronne, Ste. 101

Quebec, QC G1K 6E1

418-650-0997

syscan-id.com


570 Matheson Blvd. E., Unit 5


905-896-1060

guestsupply.ca

T&S Brass and Bronze

2 Saddleback Cove, P.O. Box 1088

Travelers Rest, SC 29690

888-476-4103

tsbrass.com


4524 Eastgate Pkwy.

Mississauga, ON L4W 3W6

905-629-9555

tablewaresolutions.com

Taco Canada

8450 Lawson Rd., Unit 3

Milton, ON L9T 0J8

905-564-9422

taco-hvac.com

Tag Umbrella, division of

Tag Products

P.O. Box 91203

West Vancouver, BC V7V 3N6

800-865-4660

tagumbrella.com

Tai Pan Lighting

1850 Wilson Ave.

Toronto, ON M9M 1A1

905-828-7876

taipan-lighting.com


2780 Coventry Rd.

Oakville, ON L6L 6R1

905-825-9665

tarrison.com

TELUS

411 1st St. S.E.

Calgary, AB T2G 4Y5

403-852-7871

telus.com/hospitality

TELUS Business provides a diverse

portfolio of hospitality solutions,

powered by the TELUS PureFibreTM

network. Our team of experts works

with hoteliers across BC and AB

to create a bundle of solutions to

fit each hotel’s needs, including

guest Wi-Fi, Optik TV® for Business,

Smart Building solutions, back office

internet, and more.

Visit telus.com/hospitality.


(Canadian Division)

145 Milner Ave.

Scarborough, ON M1S 3R1

800-268-4414, ext. 4880

tempursealyhospitality.com

We design our mattresses for

long-lasting comfort. We also go far

beyond industry testing standards

to verify durability, with 50,000 extra

testing cycles. It’s all to ensure

guests rave about their sleep

experience every night.


52 Armthorpe Rd.

Brampton, ON L6T 5M4

800-387-2529

tficanada.com

ThermaSol

1958 Steam Way

Round Rock, TX 78665

800-776-0711

thermasol.com


44 Woodbine Downs

Etobicoke, ON M9W 5R2

647-430-9721

sleepking-crown-design.business.site

THG U.S.A.

6601 Lyons Rd.

Coconut Creek, FL 33073

954-425-8225

thgusa.com



THE 2021


100 York Blvd., Ste. 404

Richmond Hill, ON L4B 1J8

905-731-9030

tieronehospitality.com

TrainCan Inc.

1840 Clements Rd., Ste. 100

Pickering, ON L1 W 3R8

905-420-4222

traincan.com

Unity Connected Solutions

450 Harry Walker Pkwy. S.

Newmarket, ON L3Y 8E3

905-952-2475

unityconnected.com


224 Wallace Ave.

Toronto, ON M6H 1V7

416-766-7733

quickturnvr.com

TMF Foods

46 Community Ave.

Stoney Creek, ON L8E 2Y3

905-664-2126

tmffoods.com

TravelClick, an Amadeus Company

1306 Wellington St. W.

Ottawa, ON K1Y 3B2

847-585-5259

travelclick.com

Urban Innovations

20 Densley Ave.

Toronto, ON M6M 2R1

416-235-2764

urban-innovations.ca

Visa Canada

77 King St. W., Ste. 4400

Toronto, ON M5K 1J5

416-367-8472

visa.ca

TOA Canada Corp.

3670 Odyssey Dr., Unit 1

Mississauga, ON L5M 0Y9

800-263-7639

toacanada.com


13700 Broadway Ave.

Cleveland, OH 44125

216-587-3400

tomlinsonind.com

TORLYS

1900 Derry Rd. E.

Mississauga, ON L5S 1Y6

877-488-6750

torlys.com

hospitalitysolutions@torlys.com

TORLYS is a global flooring company

specializing in beautiful, responsible

flooring. Offering a large selection of

on-trend flooring that is cost-effective,

durable and easy to install/maintain.

Total Tabletop Plus

3330 Ridgeway Dr., Unit 15-16

Mississauga, ON L5L 5Z9

905-607-4893

totaltabletopplus.com

Toto U.S.A. Inc.

1155 Southern Rd.

Morrow, GA 30260

888-295-8134

totousa.com

Town & Country Uniforms Inc.

5675 Christophe-Colomb Ave.

Montreal, QC H2S 2E8

514-271-5005

tcuniforms.com

Traex, a Libbey Foodservice Company

300 Madison Ave.

Toledo, OH 43604

419-325-2100

libbey.com

Tricom

307-1477 Pender St. W.

Vancouver, BC V6G 2S3

888-415-6911

tricomcanada.ca


120 Eglinton Ave. E., Ste. 500

Toronto, ON M4P 1E2

416-322-2867

triliumtextiles.com/beta

Trudeau Corp.

1600 Eiffel St.

Boucherville, QC J4B 5Y1

800-878-3328

trudeaucorp.com


499 Gladwish Dr.

Sarnia, ON N7W 1A7

800-663-7913

truenorthdistributors.com

TSOC

6635 Kitimat Rd., Unit 39

Mississauga, ON L5N 6J2

905-813-8762

tsoc.com


5215 Keith Rd.

West Vancouver, BC V7W 2M9

604-618-8778

tynehospitality.com


160 Bloor St. E., Ste. 1400

Toronto, ON M4W 3R2

416-415-3000

unileverfoodsolutions.com

Union Gas Ltd.

50 Kell Dr. N.

Chatham, ON N7M 5J5

877-969-0999

uniongas.com


520 W. Erie St., Unit 300

Chicago, IL 60654

847-827-1210

ufandd.com

Van Houtte

(GMCR Canada Holding Inc.)

3700 Jean-Rivard St.

Montreal, QC H1Z 4K3

514-593-7711

vanhoutte.com

Vanities International,

LLC Corporate Offices

9003 Technology Ln.

Fishers, IN 46038

317-831-2717

hotelvanities.com

125 Madill Blvd.

Mississauga, ON L5W 0H1

844-VERITIV

veritivcorp.com/hospitality

Now more than ever, cleanliness

and safety are key drivers for

guests. That’s why Veritiv® offers

products and services that ensure a

comfortable and confident stay.

Vertex China

1793 W. 2nd St.

Pomona, CA 91766

909-622-3333

vertexchina.com

VFM Leonardo Inc.

111 Peter St., Ste. 530

Toronto, ON M5V 2H1

877-593-6634

vfmleonardo.com

Victory Refrigeration

3779 Champion Blvd.

Winston-Salem, NC 27105

800-523-5008

victoryrefrigeration.com

Villeroy & Boch

3311 Simcoe 89

Innisfil, ON L0L 1L0

705-458-0435

villeroy-boch.com

Visual Information Products Inc.

2682 Slough St.

Mississauga, ON L4T 1G3

905-264-7001

visualtouchpos.com


71 Meadowbank Dr.

Ottawa, ON K2G 0P4

613-563-8727

visualplanning.com

Vulcan

3600 N. Point Blvd.

Baltimore, MD 21222

410-284-0660

vulcanequipment.com

WAC Lighting

44 Harbor Park Dr.

Port Washington, NY 11050

800-526-2588

waclighting.com

WallDecor 3D

270 Mud St., P.O. Box 99021

Stoney Creek, ON L8J 1P0

905-516-0404

walldecor3d.com

Waste Not Basket

11151 Horseshoe Way, Unit 25

Richmond, BC V7A 4S5

604-244-7627

waste-not-basket.com

Waterford Wedgewood &

Royal Doulton Canada

1 Bass Pro Mills Dr., Unit 304

Concord, ON L4K 5W4

905-760-0611

royaldoulton.com/en-ca

Water Matrix

7930 Huntington Rd., Unit 3

Vaughan, ON L4H 4M8

905-850-8080

watermatrix.com


THE 2021

WebRezPro Property

Management System

1925 - 18 Ave. N.E., Ste. 115

Calgary, AB T2E 7T8

800-221-3429

webrezpro.com

Trusted by more than 1,500 properties

worldwide, WebRezPro is a powerful

and easy-to-use cloud property

management system that modernizes

all front- and back-office operations.

Welbilt Canada

1177 Kamato Rd.

Mississauga, ON L4W 1X4

888-442-7526

garlandcanada.ca


14480 Knox Way, Unit 110

Richmond, BC V6V 2Z5

604-255-8252

foodpak.ca

Western Financial Group

Insurance Solutions

201-600 Empress St.

Winnipeg, MB R3G 0R5

800-665-8990

westernfgis.ca

Western Refrigeration &

Beverage Equipment

1232 36 Ave. N.E.

Calgary, AB T2E 6M8

403-250-9656

wr.ca

Whirlpool Corp.

600 W. Main St.

Benton Harbor, MI 49022-2692

269-923-5000

whirlpoolcorp.com

Whyte’s Food Corp

1540 Rue des Patriotes

Laval, QC H7L 2N6

450-625-1976

whytes.ca


5610 Kennedy Rd.

Mississauga, ON L4Z 2A9

905-712-4242

williamsglobal.com


550 Kipling Ave.

Toronto, ON M8Z 5E9

416-259-0202

wings.ca


175 Stronach Cres.

London, ON N5V 3G5

519-451-0000

winmar.ca


25 Minthorn Ct.

Thornhill, ON L3T 7N5

905-882-1827

winsham.com

Witt Industries

4600 N. Mason-Montgomery Rd.

Mason, OH 45040

800-543-7417

witt.com

Wong Wing (McCain Foods Ltd.)

8800 Main St.

Florenceville-Bristol, NB E7L 1B2

866-622-2461

wongwing.com

WorkPlace Medical Corp.

First Aid Training

130 Wilson St.

Hamilton, ON L8R 1E2

905-526-6250

workplacemedical.com

WorkPlace Safety &

Prevention Services

5110 Creekbank Rd.

Mississauga, ON L4W 0A1

877-494-9777

healthandsafetyontario.ca

World Tableware, a Libbey

Foodservice Company

300 Madison Ave.

Toledo, OH 43604

419-325-2000

libbey.com


240 Humberline Dr.

Rexdale, ON M9W 5X1

416-675-1930

worldwideiozza.com

Yabu Pushelberg

55 Booth Ave.

Toronto, ON M4M 2M3

416-778-9779

yabupushelberg.com

Zuccarini Importing Co. Ltd.

1335 Davenport Rd.

Toronto, ON M6H 2H4

416-537-3439

zuccariniltd.com

Zurn Industries Ltd.

511 W. Freshwater Way

Milwaukee, WI 53204

855-663-9876

zurn.com

ASSOCIATIONS

Alberta Hotel & Lodging

Association (AHLA)

2707 Ellwood Dr. S.W.

Edmonton, AB T6X 0P7

780-436-6112

ahla.ca

American Hotel & Lodging

Association (AHLA)

1250 Eye St. N.W., Ste. 1100

Washington, DC 20005

202-289-3100

ahla.com

Association Des Hotels Du

Grand Montreal (AHGM)

1255 Robert-Bourassa Blvd., Ste. 1210

Montreal, QC H3B 3W9

514-939-2583

ahgm.org

Association of Corporate Travel

Executives (ACTE)

526 King St., Ste. 215

Alexandria, VA 22314

800-228-3669

acte.org

Association Hôtellerie Quebec

450 Chemin de Chambly, Ste. 100

Longueuil, QC J4H 3L7

579-721-6215

hotelleriequebec.com

Boutique & Lifestyle Lodging

Association (BLLA)

6520 Platt Ave., Ste. 842

West Hills, CA 91307

818-883-4363

blla.org

British Columbia Hotel Association

(BCHA)

948 Howe St., Ste. 200

Vancouver, BC V6Z 1N9

604-681-7164

bchotelassociation.com

Canadian Hospitality

Foundation (CHF)

1155 Queen St. W.

Toronto, ON M6J 1J4

416-649-4239

thechf.ca

Canadian Hotel Marketing &

Sales Executives (CHMSE)

26 Avonhurst Rd.

Toronto, ON M9A 2G8

416-252-9800

chmse.com

Canadian Vacation Ownership

Association (formerly CRDA)

13061-15th Ave.

South Surrey, BC V4A 1K6

604-538-7101

canadianvoa.org

Destination Canada

1045 Howe St., Ste. 800

Vancouver, BC V6Z 2A9

604-638-8300

en.destinationcanada.com

Faith Travel Association (FTA)

101 Prosperous Pl., Ste. 350

Lexington, KY 40509

859-264-6540

faithtravelassociation.com

Greater Toronto Hotel

Association (GTHA)

Queen’s Quay Terminal

(Harbourfront Centre)

207 Queen’s Quay W., Ste. 404

Toronto, ON M5J 1A7

416-351-1276

gtha.com

Green Hotels Association

P.O. Box 420212

Houston, TX 77242-0212

713-789-8889

greenhotels.com

Hospitality Financial and Technology


6500 River Place Blvd., Ste. 101

Austin, TX 78730

512-249-5333

hftp.org

Hospitality Newfoundland

and Labrador (HNL)

71 Goldstone St., Ste. 102

St. John’s, NL A1B 5C3

709-722-2000

hnl.ca

Hospitality Sales & Marketing

Association International (HSMAI)

7918 Jones Branch Dr., Ste. 300

McLean, VA 22102

703-506-3280

hsmai.org

Hotel Association of Canada (HAC)

130 Albert St., Ste. 1206

Ottawa, ON K1P 5G4

613-237-7149

hotelassociation.ca

Hotel Association of Nova Scotia

P.O. Box 473, Station M

Halifax, NS B3J 2P8

902-425-4890

novascotiahotels.org



THE 2021

Hotel Electronic Distribution

Network Association (HEDNA)

1000 Westgate Dr., Ste. 252

St. Paul, MN 55114

651-290-6291

hedna.org

International Hotel &

Restaurant Association (IH&RA)

5 Ave. Theodore-Flournoy

Geneva, Switzerland 1207

41-21-711-4283

ih-ra.org

International Society of Hospitality

Association Executives (ISHAE)

374 Marlborough St.

Boston, MA 02115

617-536-0590

ishae.org

International Society of Hospitality

Consultants (ISHC)

1912 Hallman St., N.E.

Atlanta, GA 30317

678-973-2242

ishc.com

Manitoba Hotel Association

1020 Lorimer Blvd., Ste. 501

Winnipeg, MB R3P 1C7

204-942-0671

mha1.ca

Meeting Professionals

International (MPI)

2711 Lyndon B. Johnson Frwy., Ste. 600

Dallas, TX 75234-7349

866-318-2743

mpiweb.org

North American Association of

Uniform Manufacturers &

Distributors (NAUMD)

12732 Harney St.

Omaha, NE 68154

402-639-0498

naumd.com

Ontario Restaurant Hotel &

Motel Association (ORHMA)

2600 Skymark Ave., Ste. 8-201


905-361-0268

orhma.com

Ontario Tourism Education

Corp. (OTEC)

21 Four Seasons Pl., Ste. 300

Toronto, ON M9B 6J8

416-622-1975

otec.org

Professional Association of

Innkeepers International (PAII)

108 S. Cleveland St.

Merrill, WI 54452-2435

715-257-0128

paii.com

Saskatchewan Hotel and

Hospitality Association

2080 Broad St., Ste. 302

Regina, SK S4P 1Y3

306-522-1664

skhha.com

Tourism HR Canada

71 Bank St., Ste. 4

Ottawa, ON K1P 5N2

613-231-6949

tourismhr.ca

Tourism Industry Association

of Canada (TIAC)

116 Lisgar St., Ste. 600

Ottawa, ON K2P 0C2

613-238-3883

tiac-aitc.ca

Tourism Industry Association

of P.E.I. (TIAPEI)

25 Queen St., 3rd Fl., P.O. Box 2050

Charlottetown, PE C1A 7N7

866-566-5008

tiapei.pe.ca

World Tourism Organization

(UNWTO)

42 Calle del Poeta Joan Maragall

Madrid, Spain 28020

34-91-567-8100

unwto.org

World Travel & Tourism

Council (WTTC)

65 Southwark St.

London, England SE1 0HR

44-20-7481-8007

wttc.org

INSTITUTIONS

Algonquin College of Applied

Arts and Technology

1385 Woodroffe Ave.

Ottawa, ON K2G 1V8

613-727-4723

algonquincollege.com

Cambrian College

1400 Barrydowne Rd.

Sudbury, ON P3A 3V8

705-566-8101

cambriancollege.ca

Canadian Tourism College

1111 Melville St., Unit 200

Vancouver, BC V6E 3V6

604-736-8000

tourismcollege.com

Canadore College

100 College Dr., P.O. Box 5001

North Bay, ON P1B 8K9

705-474-7600

canadorecollege.ca

Capilano University

2055 Purcell Way

North Vancouver, BC V7J 3H5

604-986-1911

capilanou.ca

Centennial College

P.O. Box 631, Station A

Toronto, ON M1K 5E9

416-289-5000

centennialcollege.ca

College of New Caledonia

3330 22nd Ave.

Prince George, BC V2N 1P8

250-562-2131

cnc.bc.ca

College of the Rockies (COTR)

2700 College Way, P.O. Box 8500

Cranbrook, BC V1C 5L7

250-489-2751

cotr.bc.ca

Conestoga College

299 Doon Valley Dr.

Kitchener, ON N2G 4M4

519-748-5220

conestogac.on.ca

Confederation College

1450 Nakina Dr., P.O. Box 398

Thunder Bay, ON P7C 4W1

807-475-6110

confederationcollege.ca

Cornell School of Hotel

Administration

Cornell University

149 Statler Hall

Ithaca, NY 14853

607-254-4228

sha.cornell.edu

Culinary Institute of

Canada/Holland College

140 Weymouth St.

Charlottetown, PE C1A 4Z1

902-629-4217

hollandcollege.com

Douglas College

P.O. Box 2503

New Westminster, BC V3L 5B2

604-527-5400

douglascollege.ca

Fanshawe College

1001 Fanshawe College Blvd.

London, ON N5Y 5R6

519-452-4277

fanshawec.ca

Fleming College

599 Brealey Dr.

Peterborough, ON K9J 7B1

705-749-5530

flemingcollege.ca

George Brown College

300 Adelaide St. E.

Toronto, ON M5A 1N1

416-415-5000

georgebrown.ca

Georgian College

1 Georgian Dr.

Barrie, ON L4M 3X9

705-728-1968

georgiancollege.ca

Heritage College

325 Cité des Jeunes Blvd.

Gatineau, QC J8Y 6T3

819-778-2270

cegep-heritage.qc.ca

Humber College - School of

Hospitality, Recreation & Tourism

205 Humber College Blvd.

Toronto, ON M9W 5L7

416-675-5000

hrt.humber.ca

IBT College

47 Sheppard Ave. E., 5th Fl.

Toronto, ON M4T 1M9

416-963-1211

ibtcollege.com

l’Institut de Tourisme et d’hôtelleri

du Québec (ITHQ)

3535 Saint Denis St.

Montreal, QC H2X 3P1

514-282-5111

ithq.qc.ca

LaSalle College Montreal

2000 Sainte-Catherine St. W.

Montreal, QC H3H 2T2

514-939-2006

lasallecollege.com

LaSalle College Vancouver

(formerly Art Institute of

Vancouver)

2665 Renfrew St.

Vancouver, BC V5M 0A7

866-717-8080

lasallecollegevancouver.com

Lowry School for Pool & Spa

Chemistry

1151 Gorham St., Unit 5

Newmarket, ON L3Y 8Y1

800-391-8378

lowryschools.com

Loyalist College

376 Wallbridge-Loyalist Rd.,

P.O. Box 4200

Belleville, ON K8N 5B9

613-969-1913, ext. 2100

loyalistcollege.com


THE 2021

Manitoba Institute of Trades

and Technology

130 Henlow Bay

Winnipeg, MB R3Y 1G4

204-989-6500

mitt.ca

Mount Saint Vincent University

166 Bedford Hwy.

Halifax, NS B3M 2J6

902-457-6788

msvu.ca

New Brunswick Community

College (NBCC)

St. Andrews Campus

99 Augustus St.

St. Andrews, NB E5B 2E9

506-460-6222

nbcc.ca

Niagara College Canada

135 Taylor Rd.


905-735-2211, ext. 7559

niagaracollege.ca

North Island College (NIC)

2300 Ryan Rd.

Courtenay, BC V9N 8N6

800-715-0914

nic.bc.ca

Northern Alberta Institute of

Technology (NAIT)

11762 106 St.

Edmonton, AB T5G 2R1

780-471-6248

nait.ca

Nova Scotia Community

College (NSCC)

21 Woodlawn Rd.

Dartmouth, NS B2W 2R7

902-491-4900

nscc.ca

Okanagan College

1000 Klo Rd.

Kelowna, BC V1Y 4X8

250-762-5445

okanagan.bc.ca

Red Deer College (RDC)

100 College Blvd., P.O. Box 5005

Red Deer, AB T4N 5H5

403-342-3400

rdc.ab.ca

Red River College (RRC)

2055 Nôtre Dame Ave.

Winnipeg, MB R3H 0J9

204-632-2327

rrc.ca

Royal Roads University

2005 Sooke Rd.

Victoria, BC V9B 5Y2

250-391-2511

royalroads.ca

Ryerson University, Ted

Rogers School of Hospitality

and Tourism Management

350 Victoria St.

Toronto, ON M5B 2K3

416-979-5000

ryerson.ca/tedrogersschool

Selkirk College

Tenth Street Campus

820 Tenth St.

Nelson, BC V1L 3C7

250-352-6601

selkirk.ca

Seneca College of Applied Arts

and Technology

Markham Campus

8 The Seneca Way

Markham, ON L3R 5Y1

416-491-5050

senecacollege.ca

Southern Alberta Institute of

Technology (SAIT)

1301 16 Ave. N.W.

Calgary, AB T2M 0L4

403-284-7248

sait.ca

Sprott Shaw College

541 Seymour St.

Vancouver, BC V6B 3H6

604-265-5415

sprottshaw.com

St. Clair College

S. Campus

2000 Talbot Rd. W.

Windsor, ON N9A 6S4

519-966-1656

stclaircollege.ca

Thompson Rivers University (TRU)

805 Tru Way

Kamloops, BC V2C 0C8

250-828-5000

tru.ca

University of Calgary

2500 University Dr. N.W.

Calgary, AB T2N 1N4

403-220-5110

ucalgary.ca

University of Guelph

50 Stone Rd. E.

Guelph, ON N1G 2W1

519-824-4120

uoguelph.ca

Vancouver Island University (VIU)

900 Fifth St.

Nanaimo, BC V9R 5S5

888-920-2221

viu.ca

Winston College

1176 Eighth Ave.

New Westminster, BC V3M 2R6

604-357-8022

winstoncollege.com

Hotelier

magazine’s

annual Buyer’s

Guide offers a

one-stop shop

to sourcing.

If you missed

being included

in this year’s

issue, contact

abostock@

kostuchmedia.com

44 | MARCH/APRIL 2020


OPERATIONS

VANQUISHING THE VIRUS FROM SURFACE TO AIR

REQUIRES MORE THAN A GOOD SCRUBBING

BY ROBIN ROBERTS

the industry gradually rebounds from the devastating blow

of COVID-19, which plunged occupancy rates to their

lowest in decades — less than 20 per cent by the end of last

year, according to STR — regaining guest confidence is key

to a full recovery.

As Brendan Gibney, senior director, Franchise Services,

for Choice Hotels Canada, so aptly put it, “In hospitality,

we sell clean, comfortable rooms. Now we’re selling clean,

safe rooms.”

And “clean” in this era means more than a good scrub-

bing to ensure those rooms are safe. Properties big and

small have implemented detailed, well-organized, supercharged

plans of attack, not just on the enhanced-cleaning

front, but on protocols and procedures for the continued

safety and protection of guests and staff.

From Marriott’s Global Cleanliness Council to Hyatt


Hotels’ Global Care & Cleanliness Commitment to

Choice Hotels’ Commitment to Clean, all these initiatives

include advisors such as public-health scientists and

infectious-disease specialists to inform and guide their

heightened cleanliness programs.

Clean, Sanitize, Disinfect

Deep-cleaning protocols traditionally encompass

three steps: cleaning surfaces with soap and water or

detergent, which removes dirt, dust and debris and

lowers the number of germs, without necessarily killing

the germs; sanitizing with a solution such as bleach

and water, which reduces the number of bacteria but

doesn’t necessarily kill the bacteria; and disinfecting

with heavy-duty, Health Canada-approved chemicals,

which kill both bacteria and viruses, such as those from

chemical and biotech companies Lonza, Lysol, Leysons

and Buckeye International.

Adrian Aragon, assistant vice-president, Sales, for

Ecolab Canada, says the company’s new three-inone

product, called Peroxide Multi-Surface Cleaner

and Disinfectant, does all three simultaneously. And,

Aragon notes, the kill rate, or dwell time, is within

30 seconds, as opposed to the typical five minutes or

more of other products. It can also be used in an electrostatic-spray

application for larger indoor spaces. Its only

drawback is that its effectiveness is limited to hard

surfaces. “It doesn’t work as well on

porous surfaces,” says Aragon. “Fabric

has a porous surface, which means you

may miss those miniscule indents or holes.”

Which is why it’s crucial that cleaners read

labels carefully before using any product, says

Tanja Nowotny, director of Marketing and

Communications for the Canadian division of the

International Sanitary Supply Association (ISSA).

“Many times, cleaners don’t pay attention to the dwell

time — and the dwell time is key in killing this specific

COVID-19,” she says.

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MANY TIMES,

cleaners don’t pay

attention to the dwell

time — and the dwell

time is key in killing

this specific

COVID-19

Laundry, Linens and Lab Coats

Aragon says Ecolab has not changed or upgraded its laundry

products because, “Even a household laundry machine will

clean — I won’t say disinfect — but will eliminate any

exposure. Some machines have drying capacity to really

sanitize. [Hotels’] large machines use high temperatures and

will clean pretty much anything. What has changed is the

actual process of how to handle the terry towels and sheets.”

Aragon says the company’s training protocols recommend

staff wear personal protective equipment (PPE) such as gloves,

masks and safety goggles. Also, the CDC advises against shaking

linens, which could spread the virus through the air. Other

experts suggest leaving soiled laundry bagged and isolated,

untouched, for a few days before cleaning to allow any pathogens

to die off and to not handle clean linen immediately after

handling soiled linen.

Choice Hotels’ Gibney says that,

in addition to using gloves, masks

and hand sanitizer, staff now don lab

coats as an extra layer of protection

for when they carry used linens

against their bodies.

Procedures,

Protocols and

Practices

Gibney says one of Choice’s most

important initiatives was its Commitment-to-Clean

program, which is led

by “clean captains” who are responsible

for sharing information and ensuring best

practices across the properties. Some of those practices include

removing unnecessary items from rooms, such as decorative

pillows and bed scarves, as well as coffee machines. Anything

sitting out, such as pens and notepads, now goes inside the

desk drawer.

When occupancy is low and allows for it, staff are able to

leave rooms vacant for a day or two between guests.

Also, says Gibney, “We [received] guidance on key-card

cleanliness, encoding-machine disinfection without damaging

the electronics, credit-card terminals and so on.”

As part of its Global Care & Cleanliness Commitment,

Hyatt provides housekeeping services every fourth day,

although guests can request daily service. Hyatt has also

removed some high-touch items from rooms, including tent

cards, television guides, bathroom-amenity canisters and

glassware, as well as decorative pillows and throws. The brand

has also partnered with the Global Biorisk Advisory Council

Star (GBAC) program, recently launched by ISSA Canada,

which offers training, workshops and accreditation for the

cleaning industry. ISSA executive director Mike Nosko says

the GBAC-accreditation assures a facility has established the

cleaning and infectious-disease programs to minimize risks,

put into place the proper protocols and practices to combat

iohazards and trained its cleaning professionals

for infectious-disease preparation

and response.

Nowotny says the program “consists of

20 elements and takes up to six weeks [to

complete], because they have to be meticulous

in all stages and cross off all those

elements in order to be accredited for the

one-year program. And every year you

have to get re-accredited.”

Frank Lavey, senior vice-president of

Global Operations for Hyatt, says “We’re

working with GBAC to guide decisions

around our cleaning equipment, chemicals

and processes in an effort to make sure

our guests and colleagues feel confident

that everything we do is with their safety

and well-being as a top priority. We’re

exploring a variety of solutions, such as

purification and sanitization-device installation in an effort

to ensure enhanced air quality; and electrostatic sprayers to

sanitize frequently touched surfaces and high-traffic areas of

the hotel.”

Lavey says Hyatt has also trained and appointed at least one

“Hygiene & Well-Being Leader” at every property to implement

the new protocols and is collaborating with experts

such as the Cleveland Clinic and Ecolab, as well as following

THE CANADIAN

HOTEL INVESTMENT

ISSUE

INCLUDING

• THE GLOBAL PERSPECTIVE

• INTERNATIONAL MARKET PROFILES

• FOREIGN INVESTMENT

• THE BANKING PERSPECTIVE

• THE REAL-ESTATE PERSPECTIVE

• BRANDING IN THE AGE OF COVID-19


recommended guidelines from WHO and

the CDC.

Down the Line

As for whether products, protocols and procedures are

here to stay, Gibney says chemical usage, the cleanliness

captains, the focus on process and hand-sanitizer

dispensers, are a yes, but “Plexiglas at the front desk?

Likely not.” As for room design, he says Choice was

already moving away from carpet to solid-surface

flooring, such as luxury vinyl tile, before the pandemic,

as well as the elimination of coffee machines.

Hyatt’s Lavey says the brand is exploring new, creative ways

to adapt, such as the World of Hyatt app so guests can access

hotel restaurant menus with QR codes, as well as introducing

“knock-and-drop” room service, food-and-beverage kits and

private-dining options.

Some properties are also experimenting with ultravioletlight

exposure, said to inactivate the virus, as well as airpurification

systems, which emit charged ions to neutralize

the virus, making particles easier

to filter through hospital-grade,

high-efficiency particulate air

(HEPA) filters.

As it has for the healthcare

industry, the pandemic has shone a

brighter light on the unsung heroes

who do the dirty deeds: the front-line

housekeeping and cleaning staff. “It’s

not just a bottom-end job, it’s a really

skilled trade,” says ISSA’s Nowotny,

adding, “[people] are really paying

attention to this group more than ever

before. The world is preparing for

how to deal with pandemic-based

viruses and it’s going to change

a lot of things, including health

habits. This will leave its mark

on everybody.” ◆


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E16. ERADICATING

RACISM – PART 2

Featuring a panel of leaders

E17. MOVING FORWARD

Featuring Eve Paré, president

and CEO of the Montreal

Hotel Association

E18. THE 2020 TOP 30

UNDER 30 AWARDS

ROUNDTABLE

Featuring a panel of 2020’s

Top-30-under-30 winners

E19. CHANGES AND

CHALLENGES

Featuring Ryan Killeen,

GM of the Annex Hotel

F&B

Ro

fo

Cag Cag

The pandemic has re-shaped the future of roomservice

BY DANIELLE SCHALK

Due to the nature of

the pandemic, various

regions and types of

hotels have been impacted

very differently, resulting in

a wide mix of approaches

to evolving food-and-beverage (F&B)

offerings and, in some cases, an increased

focus on in-room dining.

In the early days of the pandemic,

Philippe Gadbois, SVP Operations at

Atlifi c Hotels, says the national management

company’s F&B was heavily

restricted and largely focused on simple

breakfast offerings. “Over time that has

evolved into a patchwork of solutions

across the country, depending on what

you’re allowed to do,” he explains. “As

customers started trickling back in,

depending on the hotel, brand [and]

location, you then try to match the

basic needs of those customers with the

services that you’re going to provide.

As an example, he points to bagged

breakfasts that were offered at hotels such

as Holiday Inn Express. These featured

items typically found in a continental

breakfast, such as fruit, muffins and

yogurt, and made available for guests to

pick up and take back to their rooms.

F&B offerings expanded through the

summer and early fall, while restrictions were

lighter, but the second wave of lockdowns

once again created significant limitations

in many parts of the country. “Because of

the demands on our business, the focus

continues to be primarily coming up with

breakfast offerings that meet or exceed what

our guests expect,” says Gadbois.



eLooking at other dayparts,

Gadbois notes Atlific’s hotels don’t

have many evening options open

and third-party delivery services

have been “picking up the slack”

in this area. “Classic room service

is fundamentally non-existent,” he

says. “Instead of asking customers

to come down and pick [meals] up,

in some cases, we actually deliver it

to the room, so it’s a modifi ed room

service, but it’s nowhere near what I

would call classic room service.”

The events of the past year have

brought the future of hotel F&B

into question, especially given that

these offerings are typically not

revenue generators. “It will be interesting

to see, once we resume more

Le Group Germain offers

unique in-room dining experiences

at Le Germain Hotel

Montreal and Toronto Mercer

or less normal operations, what the

future of hotel food and beverage is.

I think it will be very different than

what it has been,” says Gadbois.

“With the exception, perhaps, of

true luxury hotels, I think we’ll

come out of this pandemic with

room service gone.”

High-end hotels are indeed more

bullish on the future of room service

and in-room dining offerings. In

recent months, Germain Hotels has

begun offi ng packages focused on

providing unique in-room culinary

experiences, in addition to its traditional

room service.

Each hotel offers a unique,

seasonal menu created by the chef

of its on-site restaurant and special

menus have been offered for occasions

such as Valentine’s Day. For example, the

in-room gastronomy package at Le Germain

Hotel Calgary features a four-course dinner

for two from CHARCUT Roast House, a

bottle of wine to pair with the meal and a

continental boxed breakfast for two.

“The idea is to bring the experience you had

in the restaurant into the room,” says Marie

Pier Germain, VP of Marketing, Germain

Hotels. “What we’ve managed to do is really

turn the [in-room dining] experience around

into a real experience. Whereas before, it felt

to me that room service was something that

was necessary — it was something you did

because you had no other option.”

The packages are designed to engage locals

and provide them with a way to safely have a

special night out. And, Germain notes, there

is an apparent appetite for these experiences.

She explains that, while the industry has

now become used to the wave of cancelations

that occur every time cases surge or restrictions

change, “People that actually have

a reservation for a foodie [package] don’t

cancel. Before [the pandemic], the reason

you went to a hotel was because you were

visiting friends, going to a business meeting

or to see a show. Now, the reason you go is to

have this experience in in-room dining.”

The Four Seasons Hotel Toronto has also

introduced new in-room dining experiences

in response to the pandemic. “The goal was

always to make sure we continued providing

the service somehow,” explains the hotel’s

general manager, Konrad Gstrein. “As a

five-star [hotel] it’s something that’s expected

from Four Seasons.”

After the hotel had re-opened, “We quickly

realized that there was a trend for people to

have micro weddings and small gathering [for]

milestone birthdays, wedding anniversaries,

engagements,” Gstrein adds. “We’ve booked

several small events in our smaller suites.”

For these events, the hotel has created

a number of offerings, such as bespoke

cocktails and afternoon tea.

Gstrein also points to “chef-prepared meals

in the privacy of your own room or suite,” as

a key offering that was very popular during

the summer. “Our regular guests who didn’t

feel comfortable, even though patio dining

was available, to go out [to eat], could book,

prior to arrival, a three- or four-course meal

from the chef,” he explains.

Overall, demand for room service and

in-room dining has shifted as a result of the


pandemic. Gstrein points out that,

during the weekends, the high-demand

periods have remained similar. But,

he adds, “We don’t have the typical

business travellers from Monday

through Friday,” which has changed

weekday demand. “But, the capture rate

is much higher than what we’ve ever

had for room service,” he notes. “Of

course we’ve had fewer guests, but we’ve

had a lot of guests who would order,

everyday, two meals a day.”

For the sake of safety, new approaches

to delivering room service have had to

be implemented, says Germain, explaining

that, at Germain Hotels, staff don’t

enter the room to deliver the meal.

“There have been a lot of challenges,”

she adds. “Servicing 100 people on 20

floors is really different than servicing

100 people in a dining room.” But, she

notes, “Guests — the ones that actually

do come — really enjoy the service and

the food, so they’re able to kind of look

past the challenges.”

At Four Seasons Toronto, reduced

occupancy led the hotel to reduce its

room-service menu and adjust it to

take advantage of the items offered at

d|bar, its on-site restaurant, in order

to minimize food costs and waste.

The hotel also had to determine how

best to offer the service while ensuring

guests felt comfortable. Physical

in-room menus were removed in favour

of the Four Seasons app and in-room

tablets and it adopted a ‘knock-anddrop’

service model.

“Room service and in-room dining

have been just as drastically changed

as anything else in our industry,” adds

Gstrein, who notes a key challenge

to adapting service was learning the

behaviour of guests. ◆

Four Seasons Hotel Toronto has

offered in-room afternoon tea

for small gatherings

Germain Hotels highlights

in-room views as part of

its in-room gastronomy

packages

Four Seasons Hotel Toronto’s Konrad Gstrein says

holidays such as New Year’s Eve and Valentine’s Day

have presented an opportunity for hotels to showcase

in-room dining this year. As he explains, most guests

would typically go out to a restaurant for these occasions

and turn to room service for breakfast. Instead, having a

three- or four-course meal in their room became the main

event of these special occasions.

DINING

decisions

Through the pandemic, Fuel has been

surveying North American leisure

travellers as part of its COVID-19

Consumer Sentiment Study series.

This ongoing research has found that

travellers are more inclined to turn to

delivery, takeout or buying groceries

during their next vacation than order

room service from their hotel. Based

on a survey conducted in late July

2020, 71.2 per cent of survey respondents

indicated they were likely to or

definitely would buy groceries and

eat in their room on their next trip.

Ordering takeout to eat in their room

followed closely at 68.6 per cent and

ranked higher than ordering delivery

(55.7 per cent). By comparison, only

29.3 per cent of leisure travellers said

they were likely to or definitely would

order room service. A third of those

surveyed indicating they were unlikely

to or definitely would not do so,

however, room service gained some

ground from the survey conducted

in May, when 26.5 per cent said they

were likely to/definitely would order

room service.



TECHNOLOGY

UPPING

THE ANTE

Technology helps housekeeping

departments up their cleaning

game

BY JESSICA HURAS

FREEPIK.COM

Hotels have always been held to high

standards of cleanliness, but the

pandemic has turned an even brighter

spotlight on this critical element of the

guest experience. As properties around

the world endeavour to implement

efficient and effective cleaning protocols to prevent the

spread of COVID-19, operators are turning to new technology

to ensure guests — and staff — feel safe.

Many hotels have integrated touchless technology to

provide peace of mind for guests, as well as to reduce cleaning

demands by minimizing the number of high-touch areas

found throughout their spaces. In June 2020, citizenM

rolled out a new mobile app designed to offer a contactless

guest experience through the creation of digital room keys,

contactless check-in and check-out, as well as in-app service

requests for needs such as toiletries or extra pillows.

Smaller brands, such as B.C.-based Accent Inns, have

also introduced digital keyless room entry across their eight

properties, while at the InterContinental Toronto Centre,

information packets typically found in guestrooms have been

replaced by QR codes, which guests can scan to read the

information via their phones.

Even with the help of touchless technology, however, hotel

cleaning teams are still faced with the demands of continuously

disinfecting guest areas. Larinda Becker, senior director

of Marketing for Diversey, a provider of cleaning and hygiene

products for the hospitality sector, says adjunct technologies,

such as electrostatic sprayers and UV-C devices have been

adopted by many hotels to address this need. “Otherwise,

they probably wouldn’t have the time or labour to cover

them,” she says of disinfecting large guest areas.

Marriott International was among the first hotel chains to

publicly announce it would be using electrostatic sprayers to

rapidly clean and disinfect its guestrooms, lobbies, gyms and

other public areas beginning in April 2020.

Electrostatic sprayers have quickly become the cleaning

technology of choice for many operators, including Best

Western Hotels & Resorts, according to Ron Pohl, SVP and

Chief Operations Officer. Pohl says Best Western’s properties

have integrated electrostatic sprayers, foggers and UV-C

technology as part of its stepped-up cleaning program, but

electrostatic sprayers have been the most widely implemented.

“Electrostatic sprayers are kind of like the Cadillac of the

application,” explains Pohl. “They disinfect not only the

particles in the air but also on all the surfaces.” Electrostatic

sprayers apply a positive charge to the disinfectant solution

as it travels through the spray nozzle. Most objects in the

environment are negatively charged, which means the

positively charged disinfectant attaches well to surfaces. The

positively charged particles also repel one another, helping

them to fan out throughout a space for maximum coverage.

Foggers, by contrast, release an uncharged mist of disinfectant,

which means coverage is less thorough compared to

electrostatic sprayers. Surfaces sprayed by foggers also need

to be left wet for a period of time for the disinfectant to be

effective, which can slow down cleaning speed. “You can

distance-disinfect an entire ballroom with the electrostatic


sprayer in five minutes, whereas [foggers

and traditional spray bottles] might take

a half-hour,” says Pohl.

Some Best Western properties are

also using UV-C light technology,

which de-activates the DNA of viruses,

bacteria and fungi. But, says Pohl,

UV-C devices have not been as popular

a choice because the equipment is more

expensive and requires more extensive

training to safely operate.

Becker notes UV-C technology

has been most sought-after by hotels

that have had confirmed or suspected

COVID-19 cases. “UV-C has been

[important] for really making sure you’ve

killed the pathogens,” she says. To

reassure guests and staff alike, she says

many hotels will run their UV-C device

before a housekeeper manually cleans

the room to ensure staff are protected.

The device is then run a second time

after the manual clean is complete to

prepare the room for the next guest.

General manager of Accent Inns

Vancouver Airport, Arthur Wong, says

his team considered UV-C technology

and air-purification systems as part of

its enhanced cleaning protocols but

research led them to believe electrostatic

sprayers would be more effective.

Electrostatic sprayers are available in

handheld and backpack styles and Wong

says Accent Inns chose handheld sprayers

because they’re lightweight and allow

its hotels to use the same type of disinfectant

also used for manual spray-bottle

cleaning. “They cover a lot of space in a

short amount of time,” he says.

Michael Newbrand, senior vice-president

of Operations at Remington Hotels,

says its properties opted for backpackstyle

sprayers because they allow their

cleaning team to “stay mobile” as they

cover high-impact areas.

Property-management systems that

allow for quick communication between

teams and efficient cleaning scheduling

have also taken on heightened importance

amid the pandemic. Wong says

Accent Inns, which uses Maestro PMS,

found it helpful for adjusting its cleaning

schedule to incorporate the electrostatic-sprayer

step.

Maestro president Warren Dehan says

the ability to schedule gaps between

occupancy of guestrooms has become

important for its users since the onset

of the pandemic. “We’ve had to make

modifications to our PMS system to

allow for that,” he says. He explains

many hotels now use this feature to

give a room time to “air out” after a

guest checks out and before the housekeeping

team enters, or to create buffer

time between a room being cleaned and

the next guest checking in.

Dehan says Maestro has also seen an

uptick in the use of its housekeeping

app, which integrates with its PMS. “It’s

an app that allows the housekeeper to

see which rooms they’ve got to clean,”

he explains. “It minimizes movement

in the hotel and allows them to manage

that from a handheld device”

With the COVID-19 vaccine rolling

out and occupancy poised to potentially

climb this year as guests feel more

comfortable travelling, operators say

heightened cleaning protocols, and the

technology needed to facilitate them,

aren’t going anywhere anytime soon.

“We’ll continue with the technology

we’ve put in place,” says Wong. “It

gives not just our team, but our guests,

that extra level of comfort, safety

and security.” ◆

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HOTELIER

HOPE

ON THE

HORIZON

Chris Perna continues to be

hopeful while he waits for the

pandemic to end

BY ROSANNA CAIRA

When COVID-19 first surfaced in

Canada in March 2020, Chris

Perna, GM of the 283-room

Hilton Vancouver Metrotown,

was deeply ensconced in a

multi-million-dollar renovation. “We were actually

in the midst of breaking up our lobby floor when

the pandemic hit. I went from daily discussions

with our general contractor over timelines and working around hotel and banquet-floor

occupancy to basically giving them the keys and saying ‘it’s all yours – do as you wish.’”

The pandemic has turned the 40-year-old native of Hope, B.C.’s world upside down.

“COVID-19 has decimated our business. Unfortunately, we’ve had to lay off many of our

associates as a result. Our business is based on volume – if there’s no volume, there are no

hours.” Prior to the pandemic, the hotel had a complement of 200 associates. Today, that’s

been whittled down to 30.

With the support of Hilton Hotels and the hotel’s management company, Crescent

Hotels and Resorts, “We were able to quickly pivot and put in place protocols and operating

procedures to ensure we had all the tools and resources available to train and educate our

staff and provide confidence to our customers in the measures we were taking to keep everyone

safe.”

The hotel has “implemented mask wearing at the property for all guests and associates;

heightened cleaning and sanitation protocols for guestrooms and meeting spaces and

included several sanitization stations throughout the property. Signage is everywhere

indicating physical-distancing protocols in all spaces and we’ve implemented protocols in

seat spacing, and service standards in our restaurant.”

Still, despite the measures, COVID’s impact is clear – occupancy is down by more than

90 per cent and there’s been a 70 per cent decline in ADR and RevPAR. “It’s difficult to set

plans for the next year. However, the focus is to pivot to new opportunities as well, using

this time to re-visit and re-vamp our operations on all fronts (rooms, food and beverage, et

cetera) for when guests are ready for us again. We have had many customers directly come

to us or comment through our surveys on how happy they are to see how seriously we are

taking COVID-19 and how clean the property is.”

While the pandemic has been devastating, it’s also given Perna a deeper appreciation for

life, family and friends. “We may not always agree or see eye to eye – and that’s perfectly fine

– but it’s essential we look after each other and appreciate each other every day, as we’re all

in this together.” ◆

QUICK

QUIPS

Personal Status:

Married for 16 years to

Meghan and father of two

boys, Nicholas and Caiden,

aged 14 and 11.

Education: Bachelor of

Business Diploma from

University College of the

Cariboo (now Thompson

Rivers University) in

Kamloops. Also attended

Douglas College for its

Hotel and Restaurant

Management Program

First Job: The Ramada

in Surrey/Guildford (now

Sheraton Four Points)

Service Philosophy:

Treat everyone the way

you want to be treated.

Kindness (like smiles) are

free and every guest is a

VIP.



Get your

money’s worth.

At Quality ® brand hotels, our guests want real value for their

hard-earned dollars. They need to know they’ll get their money’s

worth so they can relax and focus on the people and experiences

they came for. And in Canada, we’re delivering!

Get your money’s worth. It’s not just a promise to our guests;

it’s a promise to our franchisees, too. The Quality brand delivers

great performance and also provides owners with a great

opportunity to enhance property value and strengthen market

positioning. Plus, the brand’s flexible product extensions fit most

building types and locations.

ChoiceHotelsDevelopment.ca

Development@choicehotels.ca

The Quality brand is all about delivering on the value that both

guests and hotel owners need.

THERE’S NEVER BEEN A BETTER TIME TO INVEST IN QUALITY.

©2021 Choice Hotels Canada Inc. All Rights Reserved.

March/April 2021

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