Waikato Business News June/July 2016

42 waikato Business News June/July 2016
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What triggers your hot buttons?
It’s almost cliché to say ‘the
speed of change is getting faster
in the workplace’.
If you work you already know
that this is the case. What you
may not have considered is why
some change ‘triggers your hot
buttons’ while others do not. If
you have ever been surprised by
the emotional response someone
has had to a change you have
proposed, or been surprised by
your own response to a change,
you are not alone. Don’t despair
there is an answer.
Management and hr
> By ann bonney
Human Resources Specialist/Organisational Psychologist. Everest
Group Limited, Waikato HR Specialists/wwweverestgroup.co.nz
Making the transition to university that much easier
Former Forest View High School
student Neil Wilkinson is thriving
at university. He says it was
the Graeme Dingle Foundation
Stars Programme and University
of Waikato Te Ara ki Angitu:
Pathways to Excellence
Programme that made his success
possible.
At his speech for the Rising
Star Forest View High School
Neil Wilkinson said he was “a
bit of a weird kid, only having a
few mates and usually keeping to
myself throughout highschool. I
had pretty horrible social skills
apart from the bros that I could
banter with. I sort of sat back
and just went with whatever was
happening.”
We have all heard the term
‘fight or flight’. From an evolutionary
psychology perspective
this is an important automatic
response to a perceived threat
for survival. The emotional part
of our brain alerts us to danger,
it is hyper vigilant about
keeping us safe and it views
change as a direct threat to our
continued existence. Because the
brain’s first job is to protect itself,
change becomes the black, evil,
wrong side of the binary equation
and we have trouble seeing
Neil Wilkinson
In his last year, Neil was
encouraged by his school dean
to become a peer mentor for the
Graeme Dingle Foundation Stars
Programme. The 12-month initiative
involved matching Year 12
beyond protection and defense.
We can’t see how the change
might actually be a good thing
for the organisation, our people
or for us.
For many of us today we
aren’t commonly in an environment
where ‘we need to run
for our lives’ but we can find
ourselves in situations where we
feel threatened or uncertain about
change and depending on the
change it can trigger a ‘fight or
flight response’. This can be in
our private or work lives.
and 13 students as peer mentors
to their Year 9 counterparts.
As a peer mentor Neil learned
leadership and communication
skills as well as goal setting and
time management.
“The mentoring skills I
gained from the Stars Programme
helped my transition to university,”
says Neil. “It’s made it so
much easier for me to ask for
help, make new mates and push
my comfort zone – all things I
was nervous to do before.”
For students like Neil who
live in rural towns, there can
be barriers of affordability and
transport to consider when applying
for university. That’s why the
University of Waikato launched
The good news is that at the
other end of the ‘fight flight’
spectrum is also our reward
centre. If we don’t find something
threatening we can find
it rewarding. This all happens
at a very subconscious level so
many of us can find it difficult to
define exactly what is triggering
our hot buttons when something
changes.
Thanks to years of research
there is now a simple model that
helps us identify what creates
uncertainty for us and pushes
those hot buttons. David Rock
has spent years refining a model
that represents the five social
domains that can trigger a threat
or reward response. He calls the
model SCARF.
• Status – your brain decides
whether you feel higher or
lower relative to everyone
you connect with - the term
does not refer to material status.
• Certainty – predicting the
near future - we like things to
its Te Ara ki Angitu: Pathways
to Excellence Programme; an
initiative that aims to widen
the pathway to university study
for students from Tokoroa and
Putaruru.
The programme gives students
access to direct bus transport
to the Hamilton campus,
access to learning devices,
support and mentoring, and an
opportunity to apply for a fees
scholarship.
“Without this service I would
have found it very difficult getting
to university,” Neil says.
“It’s a really good programme to
be involved with and I’m hoping
to apply for a scholarship when I
start my degree.”
be clear and set.
• Autonomy – the perception
of choice - The perception
of having control over your
environment.
• Relatedness – sense of
belonging, safety with others
- we view everyone as Friend
or Foe, with Trust/Mistrust
and Connect/Don’t Connect
at play. Foe is our default,
we tend not to feel safe with
strangers.
• Fairness – perception of fair
and just actions or decisions
- fair exchange rewards the
brain. Unfair exchange takes
us to Threat end.
We have our own preferences
and order of which each of the
SCARF domains are important
to us as individuals. Change is
personal. Understanding what
triggers your personal threat
responses and what triggers a
threat response for those you may
lead has many personal and business
change benefits. Knowing
more is not difficult.
Neil is doing a Certificate of
University of Preparation course
currently and plans to start a
Bachelor of Sport and Leisure
Studies next semester. “I want to
be a sports teacher in the future,”
he says.
Graeme Dingle Foundation
Waikato regional manager Vikki
Blundell says she’s excited to be
in partnership with the University
of Waikato. “It’s great to see our
programmes are making a difference
for our youth and to work
with another Waikato organisation
that also develops our young
people.”
As for the future, Neil is excited
about his potential to become
a teacher “hopefully I can help
someone else and maybe even be
a Stars leader”.
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