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The Last Lecture

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<strong>The</strong> <strong>Last</strong> <strong>Lecture</strong><br />

23<br />

I’m on My Honeymoon, But If You Need<br />

Me…<br />

J AI SENT me out to buy a few groceries the other day. After I found<br />

everything on the list, I figured I’d get out of the store faster if I used the<br />

self-scan aisle. I slid my credit card into the machine, followed the<br />

directions, and scanned my groceries myself. <strong>The</strong> machine chirped,<br />

beeped and said I owed $16.55, but issued no receipt. So I swiped my<br />

credit card again and started over.<br />

Soon, two receipts popped out. <strong>The</strong> machine had charged me<br />

twice.<br />

At that point, I had a decision to make. I could have tracked<br />

down the manager, who would have listened to my story, filled out<br />

some form, and taken my credit card to his register to remove one of<br />

the $16.55 charges. <strong>The</strong> whole tedious ordeal could have stretched to<br />

ten or even fifteen minutes. It would have been zero fun for me.<br />

Given my short road ahead, did I want to spend those precious<br />

minutes getting that refund? I did not. Could I afford to pay the extra<br />

$16.55? I could. So I left the store, happier to have fifteen minutes<br />

than sixteen dollars.<br />

<br />

[110]

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