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Paint dot 5: Customer service<br />
Critical question Yes No<br />
Does the staff give the right service<br />
to the customers?<br />
Can the organisation easily be<br />
reached via different channels?<br />
Does the organisation have one or<br />
more service protocols?<br />
All ‘yes’ = green One or two ‘yes’ = yellow No ‘yes’ = red<br />
Colour (circle the<br />
right colour)<br />
Green Yellow Red<br />
Paint dot 6: Network<br />
Critical question Yes No<br />
Does the organisation work<br />
together with relevant stakeholders?<br />
Does the organisation involve the<br />
stakeholders in their business in<br />
the right way?<br />
Do the stakeholders fit the core<br />
values of the organisation?<br />
All ‘yes’ = green One or two ‘yes’ = yellow No ‘yes’ = red<br />
Colour (circle the<br />
right colour)<br />
Green Yellow Red<br />
11
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