MGT-655 Operations Management Full Course

MGT-655 Operations Management Full Course
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MGT-655 Operations Management Full Course
GC MGT655 Week 1 Discussion 1 & 2 Latest 2017 February
dq 1
What are the different disciplines within a typical supply chain? Compare the various supply chain segments within
your own sphere of influence or a company with which you are familiar.
dq 2
Why is operations management relevant to managers in other organization functions? Base your discussion on your
experience of operations within your organization or an organization with which you are familiar. For example, talk
with the operations manager in your organization and find out what he/she says, what he/she does, and how he/she
works with the organization including the marketing, financial, personnel, and purchasing functions.
GC MGT655 Week 2 Discussion 1 & 2 Latest 2017 February
dq 1
Discuss the strategic importance of layout decisions. How can a particular layout affect a company’s strategic goals?
Provide some specific examples from industry.
dq 2
Name the five types of customer-introduced variability and discuss options that let companies offer a high level of
accommodation at low cost or reduced variability without damaging the service experience. Provide your rationale
and at least one source.
GC MGT655 Week 3 Discussion 1 & 2 Latest 2017 February
dq 1
Explain the threeinventory control models and the driving factor in each model. Provide examples for each one using
current companies.

dq 2
Using one of the companies from DQ 1, describe how inventory planning and accuracy can be defined using the
Pareto principle.
GC MGT655 Week 4 Discussion 1 & 2 Latest 2017 February
dq 1
Being able to identify opportunities for improvement based on data and other information is a valuable professional
skill. Most management and administration positions require this skill, but this can be a highly specialized
employment position. This position is often referred to as a “Continuous Improvement Manager” or a slight variation
of this title. The primary responsibility of this position is to drive continuous improvement in both quality and
productivity while reducing cost and eliminating inefficiencies. If you were a Continuous Improvement Manager in
your organization, describe some of the methodology you would apply to identify root causes. What are the tools you
would use to help you achieve your primary job responsibilities?
dq 2
Identify stakeholders and plan how manufacturing or service processes use value stream mapping. What is the
benefit and why do companies do it? How would a company measure improvements?
GC MGT655 Week 5 Discussion 1 & 2 Latest 2017 February
dq 1
What is the value of sales and operations planning in supply chain integration? What happens if sales does not
communicate effectively with operations? What is the value of having medium- and long-term forecasts? How do e-
commerce strategies promote growth?
dq 2
Why would a company outsource parts of its supply chain? Explain the value of this practice and why so many
companies use it today. What are some operational challenges that outsourcing can present?
GC MGT655 Week 6 Discussion 1 & 2 Latest 2017 February
dq 1
Identify all of the areas of a consumer products company in which statistical quality control can be applied. How do
you measure effectiveness of processes using statistical quality control?
dq 2

Imagine you work for a breakfast cereal company that makes prepared products that are served cold. Your company
wants to introduce a new hot breakfast cereal that would require some minimal preparation by the consumer. How
would you propose forecasting initial demand for this product? Identify one quantitative and one qualitative technique.
How do the techniques complement each other?
GC MGT655 Week 7 Discussion 1 & 2 Latest 2017 February
dq 1
Why is project management so important in any field? How can project management be applied to implement supply
chain strategies?
dq 2
Final project: Explain how you would work with your stakeholders to ensure buy-in for and feedback on the project
plan.
GC MGT655 Week 8 Discussion 1 & 2 Latest 2017 February
dq 1
Reflect on your Process Improvement Project assignment. What challenges have you experienced and how have you
resolved those challenges. Are you still looking for solutions?
dq 2
Speculate what would happen if a step is not completed in the project management process? What are the
consequences for all stakeholders? For example, what would be the potential pitfalls if a stakeholder decided not
participate in the project implementation?
GC MGT655 Week 2 Assignment Latest 2017 February
Details:
A foundation of operations in both manufacturing and service environments is vital in order to drive inefficiencies and
examine ways to achieve greater supply chain integration with suppliers and customers. In this assignment, you will
compare one manufacturing and one service driven company through creating visual representations of how the
product or service is created and delivered, accompanied by a written summary.
Select two companies of interest, one manufacturing company (e.g., a shoe company) and one service company
(e.g., a technical support company). Provide a brief summary of each company including compelling evidence
illustrating the company is either a manufacturing or a service company. Avoid selecting a company that could be
arguably both.
Manufacturing
Research the manufacturing process for the selected company. Create a manufacturing process map. Explain the
elements of infrastructure for the manufacturing company using flow charts and be sure to provide a key. Cite three to
five sources to support your process map.
Service

Research the service process for the selected company. Create a service process map. Explain the elements of
infrastructure for the service company using flow charts and be sure to provide a key. Cite three to five sources to
support your process map.
Summary
Provide a 750-1,000-word summary describing the differences and similarities between manufacturing and service
environments. For each company, identify if customer-introduced variability is available. If not, how would you
implement flexibility for customer-introduced variability? How will a deep understanding of both manufacturing and
service environments help you in your future or current career? Provide an example.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success
Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
GC MGT655 Week 3 Assignment Latest 2017 February
Details:
Complete the “Analytics Exercise: An MRP Explosion – Brunswick Motors,” at the end of Chapter 21 in the textbook.
Answer Questions 1-3.
APA format is not required, but solid academic writing is expected.
You are not required to submit this assignment to Turnitin.
GC MGT655 Week 4 Assignment Latest 2017 February
Details:
Internal processes of a company contribute to the company’s overall effectiveness. Identifying ways to improve
internal processes helps build a highly efficient organization. Root causes need to be identified. Methods to identify
root causes may require substantial analysis or be apparent based on a major problem within the organization.
For example, review the assigned article, “Inside Chipotle’s Contamination Crisis: Smugness and Happy Talk About
Sustainability Aren’t Working Anymore,” from Bloomberg Businessweek. Research several other sources regarding
Chipotle’s food contamination crisis. Create a flowchart of the original supply chain and how Chipotle supplies each of
the restaurant chains. Provide your own commentary. Create another flowchart that suggests a new way to supply
the restaurant chains.
Review another restaurant chain that does not currently have a major public problem but would benefit from
evaluating its manufacturing process to improve competitiveness. Specifically, provide recommendations on how to
improve the company’s current supply chain. Create a flowchart to illustrate your recommendations. Provide a
summary of how you came to your recommendations. Include any formal strategies and informal thought processes
you used to reach your conclusions. Provide rationale for either using or not using Six Sigma methodology, ISO
quality benchmarking, lean supply chain processes, or TQM.
Submit all three flowcharts and commentary for each flowchart in a single document. Provide three to five resources
to support your response.
While APA format is not required for the body of this assignment, solid academic writing is expected, and
documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.

GC MGT655 Week 5 Benchmark Assignment Latest 2017 February
Details:
Supply chain integration is a major contributing factor to organizational success. The goal of supply chain integration
is alignment within the supply chain. As a business leader, how can you achieve greater supply chain integration with
suppliers and customers?
Amazon is a prime example of a company that has successfully managed its supply chain to achieve growth and
profitability. Research the progression of Amazon’s supply chain integration. Write a 1,000-1,250-word paper that
address the following questions:
1. 1. How do sales and operations planning in supply chain integration impact the company overall? What
would Amazon’s medium- and long-term forecast inform the operations management department? How do logistics,
transportation modes, and warehouse locations impact Amazon’s competitiveness?
2. 2. How does global sourcing and procurement impact the overall effectiveness of the supply chain? What
are the benefits and challenges that have occurred when outsourcing logistic and other functions?
3. 3. How has Amazon successfully leveraged e-commerce strategies to promote supply chain integration and
boost sales and growth for the organization? Which strategies have been particularly effective and why?
4. 4. Do you feel that Amazon sets an example for other companies to model regarding supply chain
integration? Be sure to explain your rationale. Consider the ethical implications in your response.
Incorporate five to seven resources to support your paper.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success
Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
GC MGT655 Week 6 Assignment Latest 2017 February
Details:
Complete “Example 13.2: Process Control Chart Design,” located in Chapter 13 of the textbook.
Write a 150-300-word paragraph comparing the simple moving average weighted moving average, exponential
smoothing, and linear regression analysis time series models.
Complete “Example 18.4: Computing Trend and Seasonal Factor From a Linear Regression Line Obtained With
Excel,” located in Chapter 18 of the textbook.
Write a 150-300-word paragraph explaining the market research, panel consensus, historical analogy, and Delphi
method qualitative forecasting techniques.
Prepare your responses in Excel with each problem on a separate tab.
While APA format is not required for the body of this assignment, solid academic writing is expected, and
documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
You are not required to submit this assignment to Turnitin.
GC MGT655 Week 7 Assignment Latest 2017 February
Details:
Complete Phase I (Improvement Opportunity) of the Process Improvement Project. Refer to the “Process
Improvement Project” resource for directions and criteria regarding the completion of this phase of the Process
Improvement Project.

While APA format is not required for the body of this assignment, solid academic writing is expected, and
documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
Process Improvement Project
For this assignment select either your own organization or an organization about which you know enough to review
the supply chain processes and identify a process that can be improved in your sphere of influence.
Phase I: Improvement Opportunity
Write 500-750 words on improvement opportunity in your sphere of influence. Address each of the following sections:
Quality Tool Analysis
Identify your problem statement and complete a root-cause analysis. Identify which quality tools you used to identify
and vet the problem. Explain the quantitative and qualitative tools you used and provide a summary of how you
arrived at your problem.
Stakeholder Analysis
Complete the interactive “Stakeholder Analysis: Winning Support for Your Projects,” located on the Mind Tools
website. In Step 2, select the “Interactive Screen App” hyperlink. Provide a Power/Interest Grid of your completed
chart (using either a picture format or a handwritten document). In addition, provide a summary that includes
considerations for all stakeholders. These considerations will form your communication plan in Part II.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success
Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
Phase II: Planning and Implementation
In Phase IIof the Process Improvement Project you will be creatinga project timeline to help you implement the
proposed solution to the problem statement defined in Phase I. As a project leader, you will need to consider several
things before you start the project. The project leader must preplan, plan, and kickoff the project.
Planningof the Project
As the project leader, write 500-750 words that address these items:
1. 1. Identify which methodologies and strategies you will implement to meet your goals. Provide rationalefor
why you did not select some of the other methodologies and strategies.
2. 2. Which business functions will be impacted by your action plan? What tactics will you use to manage
implementation across business functions? What can you do to enhance collaboration/cross-functionality to ensure
the success of your plan?
3. 3. Timeline:Create a timeline to implement the proposed improvement to the problem and identify the critical
path components.
4. 4. Communication plan:Using your completed quality tools analysis and stakeholder analysis, create a
communication plan for disseminating your action plan to all of the stakeholders. Which strategies do you plan to
utilize and why? Your plan should demonstrate how you plan to use formal and informal communication channels to
implement the plan. In addition, explain how the communication plan addresses what you are hoping to achieve with
your goal.
Project Kickoff and Implementation of the Project
Successfully improving the value chain requires the willingness of required stakeholders to participate. Imagine you
are presenting your project plan in a meeting to all the essential stakeholders for approval. Effective oral
communication is essential in the business setting so you will need to present your project plan logically and
comprehensively to the stakeholders.

Create a PowerPoint presentation (7-10 slides) specifying the problem statement, stakeholders, proposed solution,
timeline, and communication plan to implement the project. Record yourself presenting the plan and then post your
video using YouTube, Vimeo, or any other video site that allows you to post your video. Be sure to address the “why”
and “how” in your narrative. Imagine you are presenting your strategic plan in a meeting with your superior and other
essential stakeholders for approval.
Phase III: Evaluation
In the final step for your plan, state in 250-300 words the metrics you will use to determine project implementation
success. Please justify why you have selected those metrics. Include specific metrics that will be used to evaluate the
success of the implementation. How long will the project team monitor project implementation?
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
General Project Requirements
While APA format is not required for the body of this assignment, solid academic writing is expected, and
documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
GC MGT655 Week 8 Assignment Latest 2017 February
Details:
Complete Phase II (Planning and Implementation) and Phase III (Evaluation) of the Process Improvement Project.
Refer to the “Process Improvement Project” resource for directions and criteria regarding the completion of these
phases of the Process Improvement Project.
While APA format is not required for the body of this assignment, solid academic writing is expected, and
documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
Process Improvement Project
For this assignment select either your own organization or an organization about which you know enough to review
the supply chain processes and identify a process that can be improved in your sphere of influence.
Phase I: Improvement Opportunity
Write 500-750 words on improvement opportunity in your sphere of influence. Address each of the following sections:
Quality Tool Analysis
Identify your problem statement and complete a root-cause analysis. Identify which quality tools you used to identify
and vet the problem. Explain the quantitative and qualitative tools you used and provide a summary of how you
arrived at your problem.
Stakeholder Analysis
Complete the interactive “Stakeholder Analysis: Winning Support for Your Projects,” located on the Mind Tools
website. In Step 2, select the “Interactive Screen App” hyperlink. Provide a Power/Interest Grid of your completed
chart (using either a picture format or a handwritten document). In addition, provide a summary that includes
considerations for all stakeholders. These considerations will form your communication plan in Part II.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success
Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
Phase II: Planning and Implementation
In Phase IIof the Process Improvement Project you will be creatinga project timeline to help you implement the
proposed solution to the problem statement defined in Phase I. As a project leader, you will need to consider several
things before you start the project. The project leader must preplan, plan, and kickoff the project.
Planningof the Project
As the project leader, write 500-750 words that address these items:
1. 1. Identify which methodologies and strategies you will implement to meet your goals. Provide rationalefor
why you did not select some of the other methodologies and strategies.
2. 2. Which business functions will be impacted by your action plan? What tactics will you use to manage
implementation across business functions? What can you do to enhance collaboration/cross-functionality to ensure
the success of your plan?
3. 3. Timeline:Create a timeline to implement the proposed improvement to the problem and identify the critical
path components.
4. 4. Communication plan:Using your completed quality tools analysis and stakeholder analysis, create a
communication plan for disseminating your action plan to all of the stakeholders. Which strategies do you plan to
utilize and why? Your plan should demonstrate how you plan to use formal and informal communication channels to
implement the plan. In addition, explain how the communication plan addresses what you are hoping to achieve with
your goal.
Project Kickoff and Implementation of the Project
Successfully improving the value chain requires the willingness of required stakeholders to participate. Imagine you
are presenting your project plan in a meeting to all the essential stakeholders for approval. Effective oral
communication is essential in the business setting so you will need to present your project plan logically and
comprehensively to the stakeholders.
Create a PowerPoint presentation (7-10 slides) specifying the problem statement, stakeholders, proposed solution,
timeline, and communication plan to implement the project. Record yourself presenting the plan and then post your
video using YouTube, Vimeo, or any other video site that allows you to post your video. Be sure to address the “why”
and “how” in your narrative. Imagine you are presenting your strategic plan in a meeting with your superior and other
essential stakeholders for approval.
Phase III: Evaluation
In the final step for your plan, state in 250-300 words the metrics you will use to determine project implementation
success. Please justify why you have selected those metrics. Include specific metrics that will be used to evaluate the
success of the implementation. How long will the project team monitor project implementation?
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.
General Project Requirements
While APA format is not required for the body of this assignment, solid academic writing is expected, and
documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style
Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center