DFM 2016-2017 Annual Report

to Calgary Urgent Care
Presentations
2012-2016
ANNUAL REPORT 2016-17
URGENT CARE
Section Chief - Dr. Matt Hall
Sheldon M. Chumir Urgent Care Site Lead - Dr. Evan Bensler
South Calgary Urgent Care Site Lead - Dr. Douglas Higgin
The Calgary Urgent Care section provides services for people who have unexpected but non-life-threatening
health concerns that usually require same-day treatment. Urgent Care works together with its community
partners and the acute care Emergency Departments to give patients options for care that reduce stress on our
emergency rooms and support our community partners when clients have needs that require a different level of
resource and support. Both the urban sites of Sheldon M. Chumir and South Calgary serve unique populations
with a range of presenting issues. Patients are seen according to the level of urgency of their condition, using
the triage criteria standardized and adopted across all Calgary emergency rooms and urgent cares. The section
continues to investigate ways it can enhance the connections with referring groups and with emergency services
in the city.
The AHS Urgent Care portfolio was restructured to bring the two urban urgent care sites under the Community
Health portfolio, while the rural sites remain under the oversight of the Department of Rural Medicine. The
section continues to have strong and stable physician leadership at both the South Calgary and Sheldon M.
Chumir sites, supporting quality and patient-centered care, and all rural and urban sites retain very strong
connections as they continue to work toward standardized care, workforce planning efficiencies, and the
development of educational opportunities for their members.
* South Health Campus opened in 2013
Page 15