Credit Management magazine December 2017

More documents

Recommendations

Info

EDUCATION – SAINT-GOBAIN BUILDING DISTRIBUTION UK Corporate Membership Building Skills Saint-Gobain includes some of the best-known and respected companies in the construction sector. HOW do you build greater credit knowledge and understanding when your team is based across numerous sites? This was the challenge facing Paul Cahill, the National Credit Services Manager for SGBD UK and three of his senior Credit Managers: Ben Wade (Huddersfield); Claire Daniel (Coventry); and Julie Bitters (Glasgow). The ambition to train, support and nurture staff with varying educational experiences led the company to the CICM and more specifically, Corporate Membership. THE SOLUTION With its inclusive ethos, CICM Corporate Membership provided a flexible route of training and qualifications to inspire the team. The programme was launched with a hugely successful one day Telephone Collections training course held in Glasgow, Huddersfield and Coventry. Attendees’ feedback showed an immediate positive impact, with comments such as: ‘I have learnt the importance of every single step of a phone call and the effect it has on cash collection.’ Not surprisingly, this taster led to enthusiastic uptake of the two year CICM Level 3 Diploma in Credit Management qualification programme which includes both assignments and exams to suit the personal circumstances and educational ambitions of the learners. As a company which strongly promotes personal development, SGBD UK has made full use of the various study methods on offer to help students through the programme. Larger groups have attended face-to-face or virtual classes whilst small groups have benefitted from coaching through the CICM Learning Support service or have chosen distance learning. The results speak for themselves. THE OUTCOME In the last two-years, the SGBD UK credit teams have shown an outstanding commitment to the CICM qualification programme which has had an immediate positive impact on skills, confidence and performance. Additional benefits also include greater interaction across teams within the department and an increased awareness of how the credit team impacts the wider business. The exceptional success of the programme is due to the continued encouragement of the managers, underpinned by the Corporate Membership arrangement. THE FACTS: • 49 people have achieved one or more CICM awards. • 30 learners now have the CICM Certificate in Credit Management • 17 students have achieved the CICM Diploma at Level 3 and earned the prestigious professional letters, ACICM. • The company is one of CICM’s topperforming corporate clients and (out of 14 companies) is currently the CICM Corporate Member with the most Diplomas at Level 3 and has examination pass rates above the national average. • Team Managers have fast-tracked through college courses to achieve the Diploma and their gateway to the CICM Level 5 Diploma in Credit Management. The Recognised Standard / www.cicm.com / December 2017 / PAGE 46
EDUCATION – SAINT-GOBAIN BUILDING DISTRIBUTION UK “The breadth and success of the programme has significantly improved engagement and has led to employees working in non-credit roles applying to move into jobs within credit control.” IN BRIEF: Saint-Gobain in the UK includes some of the best-known and respected companies in the construction sector including: Jewson, Graham, Gibbs & Dandy and Minster. THE CHALLENGE: To train, support and nurture staff with varying educational experiences across numerous sites. THE SOLUTION: To develop a consistent programme of training across the group linked to qualifications and CICM corporate membership. THE OUTCOME: Immediate impact on skills, confidence and performance. Excellent qualification achievement with consistently high results. “The key to our success was ensuring engagement and involvement at all levels across all sites. The site champions encouraged a collaborative team effort in which everyone wanted to succeed both on a personal but also group level.” The Recognised Standard / www.cicm.com / December 2017 / PAGE 47
Page 1 and 2: CREDIT MANAGEMENT CM DECEMBER 2017
Page 3 and 4: 13 PEER PRESSURE ROBERT PETTIGREW 2
Page 5 and 6: CMNEWS A round-up of news stories f
Page 7 and 8: Rising costs threaten survival of U
Page 9 and 10: The state of the credit management
Page 11 and 12: Joanna Elson OBE, Chief Executive o
Page 13 and 14: OPINION AUTHOR - Sean Feast PEER PR
Page 15 and 16: OPINION AUTHOR - Sean Feast failure
Page 17 and 18: Kier achieves gold after creating N
Page 19 and 20: for example, have become a pressure
Page 21 and 22: FROM THE CHAIR Time to reflect The
Page 23 and 24: HQ PROFILE - GOVERNANCE AND TECHNIC
Page 25 and 26: Supported by Headline partner EUROP
Page 27 and 28: TRADE TALK What now for UK traders?
Page 29 and 30: SMES AND CREDIT INSURANCE ACCORDING
Page 31 and 32: The next evolution in credit manage
Page 33 and 34: The Recognised Standard / www.cicm.
Page 35 and 36: HAYS - SALARY GUIDE CREDIT SALARIES
Page 37 and 38: OPINION AUTHOR - BODHI GANGULI ANAL
Page 39 and 40: South West PAYMENT TRENDS Sector Sc
Page 41 and 42: THE RECOGNISED STANDARD CICM Britis
Page 43 and 44: OPINION AUTHOR - CHRIS SANDERS Chri
Page 45: THE CREDIT CONTROL RECRUITMENT SPEC
Page 49 and 50: THE CICM MAGAZINE FOR CONSUMER AND
Page 51 and 52: OPINION BLACK OR WHITE The economy
Page 53 and 54: LEGAL MATTERS AUTHOR - Peter Walker
Page 55 and 56: Proud supporters of CICMQ With over
Page 57 and 58: New CICM members The Institute welc
Page 59 and 60: BRANCH NEWS THE North East Branch r
Page 61 and 62: STANDLONE CREDIT CONTROLLER LEAD YO
Page 63 and 64: Cr£ditWho? CICM Directory of Servi
Page 65 and 66: Cr£ditWho? CICM Directory of Servi
Page 67 and 68: MONTHLY PRIZE CROSSWORD CREDIT CONU

Credit Management magazine December 2017

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?