Bay of Plenty Business News November/December 2017

Bay of plenty 

NOVEMBER/DECEMBER 2017 VOLUME 2: ISSUE 17 WWW.BOPBUSINESSNEWS.CO.NZ FACEBOOK.COM/BOPBUSINESSNEWS 

1st Call Recruitment’s team celebrates its big win. 

Photo: Natalie Murdoch Photography/Tauranga 

Chamber of Commerce. 

1st Call 

gets the call at 

Tauranga awards 

Best 

in Bay 

Bravery and a willingness to strategically 

integrate technology in business were 

the key themes at the 2017 Westpac 

Tauranga Business Awards, held before 

a crowd of 450 at the annual gala event 

at ASB Arena this month. 

By DAVID PORTER 

1st Call Recruitment led 

the roll call of 13 winners, 

taking out the overall 

Westpac Business of the Year 

Award. The company also 

won the Vodafone Embracing 

Digital Technology Award, and 

was highly commended in the 

ACC Workplace Safety Award. 

Tui Products, a former 

Westpac Business of 

the Year winner, received 

the University of Waikato 

Corporate Leadership Award. 

Innovative Mount 

Maunganui-based design 

store Paper Plane won the 

Bay of Plenty Business News 

Sustainable Business Practices 

Award, with a highly commended 

going to the Young 

Innovator Awards team. 

(Please see pages 23-29 for 

full coverage of all winners.) 

The awards are run by 

the Tauranga Chamber of 

Commerce, and coordinator 

Anne Pankhurst said this 

year saw an increased number 

of entrants, with a wide 

mix of businesses across 

all sectors and business 

practice. 

Head judge and financial 

assessor Raimarie Pointon, 

a principal of Young Read 

Glen Forgie, chief executive of Corporate Award winner Tui Products, 

with Heather Connolly of category sponsor University of Waikato. Photo: 

Natalie Murdoch Photography/Tauranga Chamber of Commerce. 

Woudberg, also commented on 

the wide range of high calibre 

local businesses. 

“There has been a very clear 

theme to the 2017 Westpac 

Business of the Year Awards 

with the entrants showing 

more entrepreneurship and 

innovation,” she said. 

“As never before, we have 

seen local businesses embracing 

technology as the cornerstone 

for carefully considered 

and well-structured strategy.” 

Tauranga Chamber chief 

executive Stan Gregec said it 

was great to see a mix of both 

newer and more established 

businesses being recognised in 

this year’s awards. 

“The Tauranga business 

landscape is changing every 

year and we are seeing a 

whole new crop of businesses 

emerging that add variety, 

scale and sophistication to our 

economic base.” 

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2 BAY OF PLENTY BUSINESS NEWS November/December 2017 

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Terms & Conditions: Offer of $79/week on the Spark LS Auto (total loan amount is $20,402.71), $99/week on the Barina LS Auto (total loan amount is $25,733.46), $135/week on the Astra LS Sedan Auto (total loan amount is $34,941.07), 

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Free tickets to Bryan Adams at ASB 

The ASB Baypark team has 

a festive gift offer for the 

2018 New Year concert 

programme. If you book a full 

day catered event at the ASB 

Baypark complex with a minimum 

of 20 attendees before 

December 15, you could receive 

two complimentary tickets for 

the legendary Bryan Adams 

Live concert on January 5. 

As you would expect, tickets 

for Bryan Adams Live are 

very limited for this promotional 

offer, so if you are considering 

a booking for 2018, a 

swift decision before December 

15may well secure you two 

tickets and an early start to your 

concert-going year. 

It is essential that you mention 

the above promotion when 

making a booking. 

Going to press, only a 

limited amount of places are 

available for the ASB Baypark 

Summer Christmas Party on 

Friday, December 1. 

Step into our Summer 

Christmas festivities and feel 

the heat, and party with Shane 

Cortese & The 8 Track Band, 

who are returning to fire up 

the dance floor for the evening. 

Individual tickets or tables 

of 10 are available at a cost of 

$95 per head, which includes 

an exquisite Christmas banquet 

with wine on the table. A cash 

bar is also available. 

If a night of live comedy 

entertainment is to your 

taste, then the ever popular 

7 Days Live TV team are 

returning to the ASB Arena 

Lion Foundation Theatre for 

another side-splitting evening 

of impromptu comedy routines 

on December 14. Tickets are 

available from Ticketek 

Downtime Entertainment 

are once again fulfilling car 

enthusiasts’ Christmas wishes 

with the Summer Jam event in 

the ASB Baypark main carpark. 

Earlier this year Downtime 

Entertainment had their inaugural 

Winter Jam, which draw a 

huge crowd of over 6000, who 

all thoroughly enjoyed the concept 

of custom car displays, trade 

shows and organised burnout 

competitions. 

The Summer Jam is being 

held on December 23 and we 

are expecting it to surpass the 

BAY OF PLENTY BUSINESS NEWS November/December 2017 3 

Scion takes out big wins in national science awards 

Two scientists from Rotorua-headquartered Scion, the forestry 

crown research institute, took out top awards at the recent 

inaugural New Zealand Science Awards. 


The awards celebrate the 

25-year anniversary of 

CRIs, and the contribution 

they have made to science, 

industry and New Zealand. 

Scion forest pathologist Dr 

Nari Williams was presented 

an early career researcher 

award for her work in forest 

diseases, particularly 

Phytophthora. 

Her work in combating 

Kauri dieback, red needle 

cast and crown rot is part of 

a research programme that 

brings together researchers 

from New Zealand’s primary 

sector CRIs, universities and 

overseas organisations. 

She leads this programme 

to defend New Zealand forests 

and horticultural crops 

from present and future 

Phytophthora diseases. 

Forest research veteran Dr 

Dave Cown was awarded a 

lifetime achievement award 

for his work in wood science 

and understanding the sources 

of wood quality variation and 

how to control it. 

In the 40 years Dave spent 

at Scion (originally the Forest 

Research Institute), he was 

responsible for creating the 

Wood Processing Research 

Group, which developed the 

drying schedules now used by 

most of the softwood industries 

across the southern hemisphere. 

Their work played a vital 

role in growing the $2.9 billion 

added-value wood products 

industry. 

Scion’s biosecurity team 

picked up a team award 

acknowledging their hard work. 

numbers attracted to Winter 

Jam, judging by the amount of 

positive feedback. Tickets are 

Bryan Adams 

Crown research institutes recognise Scion’s Dr Nari 

Williams and Dr Dave Cown for their work on behalf of 

the forest and horticultural industries. Photo: Supplied 

Their research has resulted 

in successful management of 

several new-to-science diseases 

and development of a forestry 

biosecurity surveillance 

system considered by overseas 

experts to be the best in the 

world. 

Their discovery of the pitch 

canker pathogen in plants 

held under quarantine avoided 

establishment of a disease that 

was predicted to cause more 

than $400 million damage to 

the forest industry. 

The team also supported the 

successful eradication of three 

moth species that could have 

damaged forestry, horticulture 

and our native forests. 

More recently, the team’s 

work on determining the biosecurity 

risk of Phytophthora 

species on forest product 

exports showed that there 

was no risk to trading part- 

available in Eventfinda or at 

ASB Baypark. 

The iconic Bay Dreams 

music festival hits Baypark on 

January 1, with a Pre-Party 

leading on to the main event on 

January 2, 2018. 

ners, preventing the potential 

loss of more than $2 billion 

annually in trade bans 

or restrictions. 

Huge crowds will no doubt 

enjoy this premium New 

Zealand music festival with 

another fantastic lineup of 

International artists. Tickets are 

available from theticketfairy. 

com. Don’t miss New Zealand’s 

largest summer festival. 

Looking ahead to Saturday 

January 27, ASB Baypark are 

also excited to announce the 

return of the V8 Jetsprint boats 

to the main stadium. Tickets 

are available online from 

Eventfinda or at ASB Baypark. 

Tickets are moving quickly and 

special corporate box packages 

are available, but already there 

are only a limited number of 

boxes still available. Move 

quickly to secure a premium 

view of this unique event and 

experience the thrill of Jetsprint 

racing at ASB Baypark. Contact: 

events@bayvenues.co.nz 

07-577-8560 x 6118


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www.bopbusinessnews.co.nz 

From the editor 

Bay of Plenty Business 

News was delighted to 

become a sponsor for 

the first time of the Westpac 

Tauranga Business Awards, 

held earlier this month. 

We supported the 

Sustainable Business Practices 

category, won by creative 

Tauranga retail outlet Paper 

Plane, which also won the 

Retail Excellence award. 

We were also pleased to see 

that the Priority One-led team 

that runs the annual Young 

Innovators Awards picked up a 

highly commended citation for 

sustainable business practice. 

It was a welcome nod of recognition 

for the local educational 

initiative, which has played a 

key role in encouraging young 

people in the Bay to follow 

their entrepreneurial dreams. 

The Westpac Business 

Awards overall winner was 

innovative company 1st Call 

Recruitment - one of many 

local companies that have 

developed a national - and 

in many cases international - 

presence from a base in Bay 

of Plenty. You can read full 

details of our awards coverage 

on the cover and inside pages 

22-27. 

It’s been a great month 

for Bay of Plenty companies 

and awards, with ZB Homes 

BOP becoming the first construction 

company to ever top 

the national Deloitte Fast 50 

Index. The residential home 

builders took the number one 

spot with an impressive 1583 

percent revenue growth over 

the past three years. The annual 

index ranks businesses experiencing 

rapid revenue growth 

over three years and sets the 

benchmark for high growth 

businesses in New Zealand. 

Kudos to ZB Homes for its 

achievement, and performance 

in an increasingly challenging 

sector. 

David Porter 

In the Bay’s key horticulture 

sector, the decision by 

Zespri to significantly ramp 

up the issue of licences for 

its SunGold have triggered 

warnings by some post-harvest 

processors who are wary of the 

potential impact of the massive 

boost, saying it will increase 

the need to build expensive 

and infrastructure that is often 

under-utilised outside the 

season. 

Meanwhile, the Port of 

Tauranga has picked up the 

top industry accolade at the 

inaugural Biosecurity Awards, 

in recognition of the success of 

its biosecurity excellence initiative. 

Launched only a year 

ago, the initiative took a broad 

community approach to dealing 

with biosecurity threats. 

And of course, it took in the 

experience of the kiwifruit sector 

when Psa devastated the 

industry. Encouragingly, the 

Tauranga initiative looks likely 

to be adopted by other major 

ports around the country. 

David Porter 

Editor 

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SunGold surge will 

bring post-harvest 

pressures 

Some post-harvest processors are wary about the implications 

a proposed big boost in SunGold kiwifruit plantings is likely to 

have for industry infrastructure in coming years. 

By RICHARD RENNIE 

In late October Zespri 

announced it would be 

increasing the area available 

for SunGold kiwifruit licences 

from the anticipated 400ha 

annually to 700ha a year. Four 

new tranches will be offered 

over the next four years. 

This comes on top of the 

800ha of SunGold licences 

issued over the past two years, 

and will take the total new area 

of 3500ha by 2022. 

The pressure SunGold places 

on post-harvest resources is 

particularly problematic due to 

its compressed harvest period, 

often down to only two to 

three weeks compared with the 

longer shoulder Green offers. 

Michael Franks, chief executive 

of Seeka, one of New 

Zealand’s biggest processors 

and growers, said he was conscious 

that as long as volume 

increased in a compressed harvest 

time frame it would create 

bottlenecks at post-harvest 

points. And in the absence of 

any compelling supply chain 

innovation, this would require 

more post-harvest investment. 

“In reality we are going 

to want to have some of the 

fruit stored offshore. This is 

not a new suggestion and we 

have done this with a facility 

in China.” 

As volumes have risen, 

Seeka has had to spend about 

$15 million in storage facility 

investment for short-term 

housing of fruit. New Zealand 

storage is estimated to cost 

about $12 a tray to construct. 

Franks sees this as an 

inefficient use of shareholder 

equity, with growers having to 

pay to use the facilities. He’s 

long been on the record voicing 

frustration at what he has 

viewed as industry inertia in 

implementing offshore storage 

and handling facilities. The 

limited collaborative marketing 

opportunities have meant 

there has been little opportunity 

to achieve this, he says. 

David Courtney, Zespri’s 

general manager of grower 

and external relations, said the 

organisation was acutely aware 

that meeting market demand 

was only part of the puzzle in 

ensuring smooth delivery. 

He confirmed off shore 

processing and storage were 

among the post-harvest options 

the industry would need to 

consider collectively. 

“We are talking to growers 

and packhouse operators on 

meeting that opportunity in the 

market, and how we can get 

there together.” 

Zespri is planning a roadshow 

soon to lay out its 

10-year plan for what the supply 

side for fruit looks like. 

Current SunGold production 

is about 50 million trays. 

Given maturity times and 

increased areas being planted, 

estimates are that once all the 

3500ha of additional licence 

area is at full production 

sometime beyond 2022, total 

SunGold production could 

effectively double to 100 million-plus 

trays. 

Apata managing director 

Stuart Weston said the post-harvest 

industry had been taken 

aback by the latest increase in 

Gold licence and was still reeling 

from the news and how it 

would work in practice. 

“Anything can be worked 

through if we have the will to 

collaborate on this,” he said. 

“But it’s a massive increase 

THE MIDAS TOUCH 

• The SunGold conversion after the Psa outbreak and its 

subsequent appeal in the market has resulted in the fruit 

having a Midas touch upon orchard values. 

• Early licences were issued for about $7000 per ha, and 

the first tranche of 400ha averaged $171,000 per ha, while 

last year’s 400ha issue saw values rise to $235,000 per ha. 

• Bay of Plenty SunGold kiwifruit orchards are now 

fetching $1 million per canopy ha, with some selling less 

than a week after being listed. 

from the original plan if 

the industry is to maintain 

Hayward numbers as Zespri 

wants. It’s almost tantamount 

to another Te Puke equivalent 

in new plantings.” 

Weston said there had 

already been a slow realisation 

that the post-harvest sector 

was going to struggle to 

cope with the initial SunGold 

release plan. 

“Zespri checked in with us 

and asked how we saw it, and 

our answer was, it’s going to 

be a major challenge for capital 

and labour. We need to front 

fund the development of processing 

capacity - that’s what 

we were wrestling with. Then 

they came out and increased 

the hectarage again.” 

The increased Gold could 

exacerbate the problem of 

more and more post-harvest 

assets being utilised for a shorter 

time, said Weston. However, 

the increased SunGold licence 

could also see an easing in the 

hunger of Green growers to 

convert to Gold, he added. 

Zespri’s Courtney said the 

packhouses were conscious of 

the volumes coming and would 

make decisions on how best 

to handle and negotiate the 

investment required to cope, 

possibly bringing in outside 

investment. 

“We are aware of the pressures 

that are likely to come 

on. This season we are looking 

at about 140 million trays 

[Green and Gold combined], 

which we can handle, but it 

is year two and beyond where 

things will get tighter.” 

Courtney said this round 

of licence offers, which closes 

in April next year, was from 

a single pool, rather than separating 

grafted orchards from 

green-fields development. 

Over the past two years, of 

the 800ha planted in SunGold, 

500ha was cut over and grafted 

onto Green orchards and 

the remainder was green field 

orchard developments. 

Courtney confirmed Zespri 

was conscious it did not want 

to lose too much more Green 

crop and that it was getting 

close to that point now. 

“We still need to have a 

portfolio of Green fruit to offer 

our markets, it is still a very 

strong market.” 

- Additional reporting by 

DAVID PORTER 

0800 443 338 

116 Hewletts Road, Mt Maunganui 

www.FarmerAutovillage.com


BAY OF PLENTY BUSINESS NEWS 

X 

Port biosecurity plan likely to 

be picked up nationally 

Port of Tauranga has thrown up its best lines of defence in a 

battle against biosecurity threats likely to only increase as the 

busy cruise ship season kicks off. 

By RICHARD RENNIE 

The port picked up the 

top industry award at the 

inaugural Biosecurity 

Awards earlier this year, in 

recognition of the success 

of its biosecurity excellence 

initiative. And the initiative 

looks likely to be adopted by 

other major ports around the 

country. 

Launched only a year ago, 

the initiative took a broad 

community approach to dealing 

with biosecurity threats. It 

was conceived after the ravaging 

impact of Psa on the kiwifruit 

sector, and concerns over 

the threat from ever-increasing 

visits from cruise ship tourists. 

The award recognised that 

the initiative had lifted awareness 

among port staff, operators 

and the community about 

regional and local biosecurity 

threats. 

New and existing staff 

underwent a biosecurity induction, 

while a calendar has 

been distributed around the 

community and port facility, 

highlighting species that are 

particular biosecurity threats. 

Regular pest alert broadcasts 

are also made about priority 

threats that may have arisen. 

There were 250,000 cruise 

ship passengers passing 

through the port last year, and 

at least that many are expected 

this year. Port of Tauranga 

chief executive Mark Cairns 

said he welcomed the work 

done to educate tourists on 

board their ships before they 

docked about the risks bringing 

fruit ashore posed to New 

Zealand. 

Cairns said the programme 

has resulted in greater detection 

of pests, including 147 

detections of the dreaded marmorated 

stink beetle. And he 

said he understood the port 

biosecurity initiative was due 

to be adopted by other major 

THE MILLION BOX PORT 

Port of Tauranga was the first in New Zealand to 

handle more than 1 million TEU (20 foot container 

equivalents) annually. 

REAL_XeroWorkshopAdvert_191x126mm.pdf 1 27/10/17 9:45 AM 

ports around the country. 

But despite the port’s 

best efforts in keeping out 

unwanted pests, high profile 

“Bug man” Kleinpaste painted 

a bleak picture for New 

Zealand’s future biosecurity. 

“I would say that with 

147 detected incursions of the 

marmorated stink bug detected 

here in the past year it is a case 

of not if, but when it arrives,” 

said Kleinpaste, who was 

speaking during the launch of 

biosecurity awareness week in 

early November at the port. 

The bug could deliver devastating 

effects upon horticultural 

crops, reducing yields by 

as much as 30 percent overseas. 

“It has obviously found its 

pathway here already.” 

But Kleinpaste said there 

was very likely worse diseases 

to come if New Zealand did 

not remain vigilant. 

He pointed to his recent 

encounter in Hawaii with its 

“Ohi’a” fungal disease, which 

is laying to waste large canopy 

trees of the same species as 

NZ’s pohutukawa, the ohi’a 

tree. 

“It can kill a whole forest in 

five years.” 

He was shocked by the 

lax biosecurity standards in 

Hawaii, with no quarantine 

Kleinpaste: The “bugman” calls for continued vigilance on pest incursions. 

Photo/Jamie Troughton 

requirements or cleaning standards 

on equipment or visitors 

coming off the affected island. 

“And we are now seeing 

a lot of New Zealanders head 

to Hawaii for holidays. This 

[disease] does not come on 

the wind, it comes on shoes 

and clothing. It just laughs at 

myrtle rust.” 

John Walsh, director of 

communications channels 

for Ministry for Primary 

Industries said this year had 

already been characterised by 

three key incursions that were 

of national concern. 

One was the Bonamia 

Ostreae infection in oysters. 

This was followed by myrtle 

rust infection, which was likely 

to become more prevalent in 

the summer months, and was 

already devastating tracts of 

forest on Raoul Island to the 

north of NZ. 

The third was Mycoplasma 

Bovis in southern dairy herds. 

Kleinpaste welcomed 

the focus on getting all New 

Zealanders engaged in biosecurity, 

a core part of MPI’s 

strategy. 

“I love it that Port of 

Tauranga won this award, but 

we can do so much more on the 

back of that, this is where your 

community can be engaged and 

active in identifying threats.” 

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live updates of upcoming seminars, workshops and business advice. 

As a Xero Gold Partner and Certified Advisor, we can help you run 

your business more efficiently from anywhere, on any device. 

Call or email us today if you would 

like to know more. 

P. 07 571 8081 

E. ACCOUNTANTS@REALCA.CO.NZ 

C H A R T E R E D 

A C C O U N T A N T S 

Your business growth partner 

WWW.REALCA.CO.NZ 

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Helping Small Businesses 

Succeed with Xero 

Fresh off the back of their 

announcement to delist 

from the NZ Stock 

Exchange in order to drive 

international growth, representatives 

from the New 

Zealand Xero team demonstrated 

their continued commitment 

to our small business 

sector through a series of free 

seminars here in Tauranga. 

Hosted by one of Tauranga’s 

leading accounting firms, 

REAL Chartered Accountants, 

the Xero Seminars were an 

opportunity for small business 

owners to gain tips and 

insights into using their Xero 

software more effectively. 

“Cashflow is king for 

small business and our system 

helps to speed up that process 

with cash and getting paid,” 

explains Iain Thomson, Xero 

Senior Account Manager. “We 

give small business owners 

a much greater ability to see 

and manage their businesses 

efficiently from their mobile, 

laptop or PC.” 

Scott Bartlett & Melanie 

Rudkin, co-owners of Bartletts 

Swim School based in Mount 

Maunganui and Papamoa, 

have been using Xero for just 

over a year and were keen to 

learn more about the Payroll 

system in particular. 

“We are interested in moving 

to Xero Payroll because it’s 

Cloud-based,” said Melanie. 

“We have two different venues 

so it’s a lot easier if we 

can access Payroll from either 

venue or from our mobiles.” 

The morning and afternoon 

sessions were attended by 75+ 

business owners with complimentary 

morning tea and 

drinks & nibbles supplied by 

REAL Chartered Accountants. 

NZ Partner Consultant, Sarah 

Boyce, demonstrated using 

Xero online from creating 

quotes through to invoicing 

and bank reconciliations, while 

Payroll Specialist, Andrew 

Wright, showed the payroll 

system for managing staff 

wages, holiday pay and PAYE.


Bay software company’s compliance 

solution for soaring growth in beehives 

Bay of Plenty company ApiTrak has spent 

seven years developing a unique platform 

it believes will safeguard the more than 

800,000 hives in New Zealand, and satisfy 

overseas market access requirements. 

ApiTrak says its software 

is globally unique and 

allows everyone - from 

hobbyists with 10 hives, to 

corporates with more than 

10,000 - to easily track and 

verify their product throughout 

the value chain. 

Founder and chief executive 

Hayden Stowell says 

ApiTrak can maintain the confidence 

of overseas consumers 

and regulators in the integrity 

of New Zealand Manuka 

honey, by ring-fencing the 

industry to easily identify stolen 

or adulterated product and 

provide consumers with clear 

traceability. 

“Consumers worldwide are 

increasingly seeking assurances 

that everything they eat is 

safe and can be reliably traced 

back to its point of origin. 

They want to be able to connect 

with where their honey 

is from.” 

Stowell, who has been 

involved in the Manuka honey 

industry since the early 2000s, 

founded the Honey Network 

honey auction site, and is a 

member of the Maori Honey 

Working Group. 

He says the surge in beekeeping 

over the past five 

years has created an increased 

need to safeguard the valuable 

honey industry. 

“By June last year there 

were estimated to be almost 

700,000 beehives. This has 

grown by at least 100,000 

since - our industry is in fast 

growth. 

Consumers worldwide 

are increasingly 

seeking assurances 

that everything they 

eat is safe and can be 

reliably traced back 

to its point of origin. 

They want to be able 

to connect with where 

their honey is from. 

“The high market demand 

for Manuka honey in particular 

is driving an increase in hive 

numbers. 

ApiTrak’s Hayden Stowell: Providing consumers 

with clear traceability. Photo: Supplied 

“And with larger numbers 

entering the industry, there 

are more pressures on land 

use, and an increased need to 

ensure hives are correctly sited 

and that honey can be securely 

tracked from beehive through 

to shelf.” 

ApiTrak software can be 

utilised at every step of the 

supply chain and its authentication 

system verifies product 

and captures all critical tracking 

events. 

The cloud-based, GS1 compliant 

system allows users to 

track honey throughout the 

supply chain, utilising small 

NFC (near field communication) 

tags, which are attached 

to hives, drums and jars. 

Stowell says the ApiTrak 

complements existing systems 

and is managed through a webbased 

platform and proprietary 

smart phone apps, meaning no 

expensive extra hardware is 

needed. 

Jamie Te Hiwi, customer 

manager in New Zealand Trade 

& Enterprise’s Maori Business 

Team, said global consumers 

were demanding the highest 

standards of food safety 

throughout the supply chain. 

“We also know the risk we 

run if the consumer loses trust 

in our ability to control the 

safety of their food. To earn 

more from the food we export, 

solutions like ApiTrak will 

help attract the premium price 

from consumers willing to buy 

the intangible attributes like 

food safety, country of origin 

labelling, and traceability.” 

Sean Goodwin, chief executive 

of 100% Pure New Zealand 

Honey, and a member of 

ApiTrak’s advisory board, said 

the ApiTrak team had put in a 

great deal of effort to engage 

industry participants and ensure 

they not only created an innovative 

system, but one that would 

be widely utilised. 

Goodwin, who is also deputy 

chair of both Apiculture 

New Zealand and GS1 NZ and 

so has strong insight into the 

requirements of industry and 

international standards, says 

ApiTrak has significant potential 

on the global stage. 

ApiTrak says its cloudbased 

platform makes food 

safety compliance easy and 

significantly cuts down on 

paperwork for apiarists, processing 

facilities and marketing 

companies. 

The system also has potential 

applications beyond the 

honey industry to a range of 

other food producers. 

Victor Goldsmith, general 

manager of Ngati Porou Miere 

Limited Partnership, who also 

serves on ApiTrak’s advisory 

board, said the partnership 

owned 1000 hives on its own 

land blocks and would continue 

to increase the numbers. 

“We need to give our customers 

assurance that what 

they are buying is authentic 

and we will be able to demonstrate 

this with ApiTrak. 

“As we grow the business 

to include extraction processing 

and bottling, we will be 

one of the only honey businesses 

that is truly integrated 

from the land right through 

to the brand. ApiTrak will be 

vital to our growth.” 

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Creation on the run 

ProCell may not have won this year’s Young Enterprise Scheme 

awards, which we cover in detail in this month’s Venture Centre 

feature on pages 16-17. But the team from Aquinas College 

learnt a lot on a journey and won the hearts of a lot of fans, says 

team member Leith Franks. 

ProCell, with Franks and 

fellow team members 

Taine Mcleod, Sean 

Mullaly, Max van der Zalm, 

Matthew Lowe and Callum 

Aubrey, came up with the idea 

of a single use protein pack for 

busy, energetic people. 

“Proteins are usually sold 

in big 2kg tubs,” says Franks. 

“We created a single use 

packet for endurance athletes 

who are busy, and maybe 

like to bike or run to work. 

We turned it into a bite-sized 

product.” 

The team got together to 

create something for its business 

unit at school, and took 

part in Mashup, at which point, 

says Franks, they had no idea 

what they were doing. 

“We found out we could also 

enter for YES, so we thought 

that would be fun because 

there are so many more things 

you can do, including meeting 

up with Venture Centre and all 

those entrepreneurs.” 

The team appreciated the 

no-nonsense and straightforward 

approach of Venture 

Centre’s team, in helping them 

understand for themselves, 

using all the tools, digitally 

and otherwise to validate what 

would and would not work. 

One of the major issues 

ProCell had to come to terms 

with was making sure their 

product met health and safety 

requirements. 

“We didn’t know too much 

about it,” says Franks. “We 

thought we could just make it 

straight away, but you had to go 

out and meet all these requirements 

regarding the kitchen. 

“ProCell had to create 

its own protein mix, and we 

worked through the school 

kitchens, which were certified 

for preparing food.” 

Taine Mcleod adds: “YES 

helped us realise that business 

was something ProCell 

would love to do, but that it 

really requires hard work and 

the sleeves have to always be 

rolled up or else we’d be in 

trouble and take a few hits.” 

The team members are all 

completing year 13 and will go 

on to other things when they 

leave school. 

“But the goal for most of 

us is to end up in some sort of 

business,” says Franks. 

“The process with Venture 

Centre and Mashup and the 

YES awards absolutely works. 

“It gives you a link up with 

people from other schools and 

entrepreneurs who are out 

there actually doing it. You 

need to be out there with other 

people trying to go down a 

similar path.” 

The ProCELLl team learnt a lot about starting a business 

from the YES awards. Photo: Venture Centre. 

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P5633Y

BAY OF PLENTY BUSINESS NEWS November/December 2017 9


Open mind to learning crucial for success 

Want to know what ultra-successful people have in common? 

They read a lot. In fact, the average CEO reads 60 books 

a year. Why? Because they know that the key to success is 

constant learning. 

GROWING YOUR BUSINESS 

> BY DARREN MCGARVIE 

Darren McGarvie is co-founder and chief coach of the 

Firestation, the Bay’s only business growth centre. To find out 

more go to www.thefirestation.nz or email grow@thefirestation.nz 

Business owners and professionals 

need to be 

continually open to new 

ideas and ways of thinking to 

drive growth and success in 

their endeavours. 

It is important for all of 

us to continue to take in new 

ideas. Regardless of whether 

you finished your last formal 

learning one or 20 years ago, 

never think of your learning 

journey as complete. 

Ongoing learning has proven 

benefits for brain function. 

It improves focus, confidence, 

and self-esteem. For business 

owners and professionals, it 

can help you remain passionate 

and energised to remain at 

the top of your game. 

If you’re not a big reader, 

then think outside the box. 

There are a variety of ways to 

keep learning without signing 

up for an MBA, which could 

have a significant impact on 

your family and down time. 

The secret of constant 

learning is that it is more about 

having the right mindset than 

completing a list of courses. 

The good news is that any 

type of learning is beneficial, 

whether it’s specific to your 

business or industry, or something 

completely unrelated that 

you have an interest in or are 

passionate about. 

By trying something new, 

you are encouraging your mind 

to be open to diverse ways of 

thinking and experiences. 

So, pursue those hobbies 

or interests that you’ve always 

wanted to do but never quite 

got there – the dance, art, 

music, foreign language or 

photography class. This will 

help keep your mind sharp - 

and add to your conversational 

skills for networking. 

You can also think outside 

the box when it comes 

to developing new skills. For 

example, you can learn by giving 

back and volunteering. 

Join a non-profit or charity 

to use your current skills or 

work on new skillsets. 

Of course, there is the more 

traditional avenue for learning 

including seminars, workshops 

and tertiary courses. 

By trying something 

new, you are 

encouraging your 

mind to be open 

to diverse ways 

of thinking and 

experiences. 

They can be very beneficial 

for specific learning in your 

industry or field. So don’t rule 

these out, but make sure you 

look for other ways to learn 

as well. 

Our key advice is to make 

sure you maintain a reading 

routine. Those CEOs who read 

60 books a year get the fact 

that most problems and challenges 

are not new. 

They know someone has 

already found a solution and 

written about it. They recognise 

the tips and knowledge 

that business books provide. 

If you’re not a big reader 

(and yes, some people just 

don’t enjoy reading books) 

then don’t give up. Turn to the 

internet. 

Look for summaries of popular 

business books, because 

we can guarantee someone has 

written a summary with the 

key points from all popular 

business books. 

Regularly read a variety 

of online blogs. Podcasts, 

videos and audio books are 

great options for non-readers 

as well. 

At Firestation we believe 

learning is crucial to our personal 

success as well as the 

success of our organisations. 

We give every new client a 

book. We also have a library in 

our boardroom that clients can 

buy or borrow from. 

The top books we always 

make sure we have multiple 

copies of are: 

– The Unfair Fight 

by Sam Hazeldine 

– Start with Why 

by Simon Sinek 

– Little Book of Leadership 

by Jeffrey Gitonmer 

– Mindset by Carol S Dweck 

– Primal Leadership 

by Daniel Goleman. 

Our other key message to 

clients is to execute. Learning 

has no benefit if you don’t use 

it. Make sure you apply what 

you learn. 

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Technology research giant 

Gartner estimates that 

by 2020 there will be 

more than 20 billion connected 

devices worldwide that will 

be collecting and distributing 

data. 

This mass of information is 

transforming the way we shop, 

study, exercise, bank, navigate, 

deliberate, watch, fly, eat 

and sleep. Data collection and 

analysis is imbedded in every 

conceivable industry. 

This is leading to different 

business models, different 

labour skillsets, different 

knowledge requirements and 

information. Consumer data 

and applied analytics offer 

businesses objective insights 

into what customers want and 

the power to deliver it. 

The underlying premise is 

that technology will continue 

to make many aspects of our 

lives easier and our businesses 

potentially more profitable. 

But for everybody, one of 

the key challenges will be an 

increasing focus on maintaining 

cyber security 

Most small business owners 

don’t spend a lot of time wor- 

rying about their data. They 

may have secure passwords, 

but not think much about keeping 

them updated until money 

starts going missing or a website 

is taken down. 

Those among the great 

majority of New Zealand businesses 

that are in the small to 

medium sized enterprise category, 

in particular, can fall into 

the trap of thinking their business 

wouldn’t make a good 

target. Or they may rely on 

their bank to alert them when 

something has gone wrong. 

But no-one is too small to 

be targeted. Many cyber scams 

work precisely on the basis of 

extracting small amounts from 

many thousands of victims 

worldwide. 

And these days robbers 

don’t need to physically walk 

into a targeted bank brandishing 

sawn-off shotguns. They 

only need internet access to 

send phishing emails that may 

attach malicious software to 

banks’ computers, to access 

accounts or even bank vaults. 

Cyber attackers used to target 

computers and networks 

to steal or tamper with data. 

Now, cyber attackers target 

almost everything. Any devices 

that can be connected to cyberspace 

or that rely on computer 

systems are vulnerable. 

Mobile phones and their 

connected cellular networks 

can be hacked. Ransomware 

can make our files inaccessible 

until we pay a ransom. But 

it can also lock us in a room 

or keep us out of the fridge. 

These days cyber attacks can 

impact not just our computers, 

but also our lives. 

Thieves don’t always go 

for your accounts. There is an 

increase in identity theft and 

fraud. 

If you hold customer information 

it is important that 

steps are taken to prevent the 

unthinkable. 

A new government 

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Christmas is almost here, and 

there are some 500 working 

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WAIKATO BUSINESS NEWS 

Hopes hotel development 

could spur others 

Waikato business leaders are hoping the 

expansion of the Novotel Tainui Hotel will 

spur on other hotel developers to invest 

in Hamilton. 

By GEOFF TAYLOR 

The Novotel Tainui 

Hamilton hotel will 

undergo a 40-room 

expansion next year to serve 

the hotel’s growing customer 

base in the quality accommodation 

market. 

Waikato Chamber of 

Commerce chief executive 

William Durning. 

Tainui Group Holdings 

chief executive Chris Joblin 

says the $13 million investment 

will make a significant 

contribution to the vitality of 

the Hamilton CBD. 

“With the new extension, 

Novotel Tainui Hamilton will 

be able to offer 217 contemporary 

rooms and suites to 

Hamilton & Waikato 

Tourism chief executive 

Jason Dawson. 

guests, ensuring Hamilton has 

a hotel offering of the quality 

and scale to match demand as 

the city grows as a business 

and visitor centre over the next 

few years,” Mr Joblin says. 

The extension will have 

four levels with ten rooms per 

level, with the new rooms to 

be the same size and layout 

as typical rooms within the 

existing hotel. 

Dick Breukink, general 

manager Novotel & Ibis 

Tainui, says bathrooms in all 

of the Novotel’s 177 existing 

rooms are also currently being 

renovated. 

“We are excited about the 

extension and the fact that 

tourism is going so well. 

We’ve seen the results reflected 

in our hotels in the last couple 

of years and there is more 

potential in the market.” 

Waikato Chamber of 

Commerce CEO William 

Durning welcomed the investment. 

“It’s great that Tainui is getting 

in there and further investing. 

We need to be encouraging 

others to back the same 

visionary view. 

“Without knowing at what 

stage other hotel offerings are 

at, if those providers out there 

Auckland pressures drive 

up demand at Inland Port 

An artist’s impression, looking from Alma St, of the new look Novotel Tainui 

Hamilton Hotel. 

can see that others are recognising 

there is an opportunity, 

it might also encourage them 

to move.” 

Hamilton mayor Andrew 

King says TGH’s announcement 

was “fantastic”. 

“We need a lot more rooms 

at the top end of the market.” 

“I believe there’s scope for 

another 400 rooms in the city 

and they will come with time.” 


Tourism chief executive Jason 

Dawson is thrilled and says 

Hamilton has a challenge to 

provide enough large scale 4-5 

star hotel accommodation during 

busy periods. 

“For example, recently in 

Hamilton we had a teaching 

conference of 1500 strong, 

Equidays at Mystery Creek 

with exhibitors, performers, 

competitors, suppliers and visitors, 

a burgeoning business 

and leisure traveller market, 

plus school holidays. All of 

this creates a high demand for 

quality hotel accommodation 

in our city”. 

“The extra 40-rooms will 

help fulfil the need and will 

easily be absorbed by current 

market demand. It’s also great 

that some of the new rooms 

will provide river views which 

is an iconic feature of our city 

and region.” 

“The additional bed inventory 

for the hotel sector will 

also allow us to further develop 

our lucrative business 

events and conference market 

who demand this level of hotel 

accommodation.” 

“Every conference we 

can secure for Hamilton and 

Waikato is significant for the 

region, regardless of the sector 

or size. Conference delegates 

are also influenced to return 

for a future holiday based on 

their positive Waikato experiences.” 

“A delegate attending a 

business event is worth twice 

as much as a leisure traveller 

to the region, with an average 

delegate per night value of 

$350 per night for international 

delegates and $509 per night 

for domestic delegates.” 

The hotel is owned by 

Waikato-Tainui through its 

intergenerational investment 

arm TGH. 

Construction of the extra 

rooms is expected to start in 

mid-2018, with the extension 

scheduled to open by mid- 

2019, and Mr Joblin says every 

effort will be made to minimise 

noise and visual disruption to 

guests and hotel operations. 

Rukumoana Schaafhausen, 

chair of Te Arataura, the executive 

committee of Waikato- 

Tainui says the expansion is a 

statement of confidence in the 

economic future of Hamilton, 

Waikato and the Iwi. 

Waikato-Tainui also owns 

the 126 room Ibis Hamilton 

Tainui hotel, and at Auckland 

Airport, has a half share in the 

263 room Novotel Auckland 

Airport, with a fourth hotel, 

Pullman Auckland Airport 

– Te Arikinui – (300 rooms) 

jointly under development 

with Auckland International 

Airport Ltd. 

PRINZ Conference 

coup for Hamilton 

Land costs and other pressures 

are pushing up 

interest in Tainui Group 

Holdings’ industrial land next 

to its Inland Port, according 

to TGH chief executive Chris 

Joblin. 

As TGH gains resource 

consent to subdivide the 

48 hectare industrial site 

Mr Joblin says it is getting 

strong demand particulary 

from Auckland for large scale 

industrial sites. 

“Land costs and usage pressures 

in South Auckland have 

been driving inquiry south and 

we are in talks with a number 

of major manufacturers and 

distributors seeking large scale 

sites to future proof their operations,” 

Mr Joblin says. 

These industrial resource 

consents mean TGH can provide 

potential industrial tenants 

with time certainty about 

relocating their operations. 

Being adjacent to the inland 

port, these early movers will 

be best placed to get the full 

benefits of the wider 480 hectare 

precinct. 

“We are experiencing a 

high level of customer and 

tenant inquiries particularly 

from major warehousing and 

distribution businesses looking 

to relocate outside Auckland 

including significant players 

in construction equipment and 

materials, food and drink processing, 

and from within the 

dairy, forestry, horticulture and 

retailing sectors. 

“Our potential tenants and 

customers can now be assured 

in their own planning for warehouses, 

distribution sites, pack 

houses or other facilities to 

take advantage of sites which 

are well connected by road 

and rail and offer port neutrality 

between Auckland and 

Tauranga. That certainty will 

be appreciated by businesses 

taking a long-term view of 

their own growth as well as 

growth in the golden triangle,” 

Mr Joblin says. 

With direct connection to 

the future Waikato Expressway, 

the industrial zoning opens up 

opportunities for a wide range 

of development options. 

Mr Joblin says the 48ha 

site, with its easy access to 

prime productive regions, 

lends itself to export activities, 

such as packing facilities 

or horticultural exports. 

Importers are also suited as 

two million people live within 

140km, lending itself towards 

North Island or regional distribution 

centres for food products 

or retail merchandise.” 

Leasing inquiries for the 

wider Ruakura precinct are 

being managed by leading 

industrial leasing specialists 

JLL. 

Sam Smith, head of 

Industrial for JLL, confirms 

that inquiry levels are strong 

for large footprint sites in 

Waikato. 

“New distribution-based 

business models requiring more 

scale, efficiencies and connectivity 

are driving a significant 

number of businesses to consolidate 

smaller, older and fragmented 

sites into larger, well 

connected central developments,” 

says Mr Smith. 

Meanwhile leading civil 

engineering and resources 

company Fulton Hogan is 

well advanced with the initial 

works covering the first six 

hectares of what will eventually 

be a 31 hectare inland port 

with the capacity to handle 

around one million TEUs (20 

foot container equivalents) per 

year when fully built. TGH, 

along with its JV partner LINX 

Cargo Care Group Ltd expects 

to commence initial operations 

at the inland port in the first 

half of 2019. 

Some of New Zealand’s 

top public relations 

specialists are heading 

to Hamilton and Waikato 

following the announcement 

that the Public Relations 

Institute of New Zealand 

(PRINZ) will be holding 

its annual conference in the 

region in 2018. 

Held at Hamilton’s 

Claudelands Event Centre 

on May 30-31, the conference 

is expecting more than 

150 delegates, with a visit 

to Hobbiton Movie Set and 

other Waikato experiences 

on the programme. 

PRINZ chief executive 

Elaine Koller said the ease 

of Hamilton’s location, the 

strength of the membership 

and active Waikato branch 

committee influenced the 

decision to come to the 

region. 

“This is the first time 

that the annual conference 

has been held in Waikato 

in PRINZ’s 63-year history. 

The decision to come 

to Waikato is testimony to 

the strong support of our 

Waikato members and local 

committee, plus the fact that 

Waikato is just a couple of 

hours’ drive for many of 

our PRINZ members in the 

Central North Island, or a 

short flight for those further 

afield,” Elaine said. 

Heather Claycomb, 

director of Hamilton-based 

HMC Communications 

and Waikato regional representative 

on the PRINZ 

National Council, said the 

conference was a great 

chance for PR industry colleagues 

to come together 

to learn, network and have 

some fun. 

“We have a strong 

community of public relations 

professionals here in 

Waikato and collectively 

we are excited about showcasing 

Hamilton and the 

wider region to members of 

PRINZ.” 

“As the country’s leading 

communicators, PRINZ 

members are continually 

looking to upskill and stay 

on the cutting edge of the 

public relations profession. 

Participating in our annual 

conference is a great way to 

stay on top.” 


Tourism CEO Jason Dawson 

said the PRINZ conference 

was a great win for the destination, 

with many influential 

people attending the 

conference. 

“We have some of the 

most experienced and 

emerging talent within the 

public relations and communications 

industry in our 

country coming to our great 

region. 

“These delegates work 

across all industries, are 

well-connected, utilise social 

and mainstream media and 

aren’t shy to tell others about 

their experiences,” Jason says. 

“Our central location, 

fantastic conference spaces, 

easy travel times and 

great options for activities 

and dining are just some of 

the reasons why Hamilton 

and Waikato are now the 

third largest region behind 

Auckland and Wellington for 

conventions, meetings and 

business events (year ending 

June 2017), based on delegate 

days and number of 

business events.” 

“We look forward to 

hosting them in the Mighty 

Waikato and showcasing the 

best we have to offer” he 

added.

DELOITTES FAST 50 


ZB Homes BOP the first construction company 

to take the top slot on the Deloitte Fast 50 

Residential home builders ZB Homes 

BOP have taken the number one ranking 

on this year’s Deloitte Fast 50 index with 

an impressive 1583 percent revenue 

growth over the past three years. This is 

the first time in the history of the index 

that a construction business has taken 

the top slot. 


The annual index ranks 

businesses experiencing 

rapid revenue growth 

over three years and sets the 

benchmark for high growth 

businesses in New Zealand. 

ZB Homes BOP is a residential 

home building pioneer, 

building a wide range of new 

homes and investment properties. 

Starting from an initial 

land stake in The Lakes development 

at Tauriko, the company 

now builds houses across 

the region, 

Managing director Rik 

Flowerday said the company 

was encouraged to enter the 

Deloitte Fast 50 by its accountants, 

Deloitte, and its bankers 

at BNZ. 

“We knew we’d been 

through a big growth period - 

we’re building 70-75 houses a 

year,” he said. 

“We knew what our numbers 

were against building 

consents, but that’s up against 

other building companies. 

We just had our head down. I 

didn’t have any inkling until 

we got the award of how well 

we were doing against other 

businesses across the country.” 

Deloitte Private Partner Bill 

Hale says the Fast 50 programme, 

now in its 17th year, 

is more than just another business 

awards programme. 

“The Deloitte Fast 50 is an 

active community of intrepid 

business trailblazers looking 

to achieve great things for their 

companies,” says Hale. 

“It does more than just 

rank New Zealand’s 50 fastest-growing 

businesses. It celebrates 

business success and 

growth across the spectrum – 

from early stage companies 

to mature businesses – on a 

regional and national stage.” 

Flowerday said the experience 

of ranking first had been 

humbling and he put the win 

down to the attitude of the ZB 

Homes BOP team. 

“We’ve had a continuous 

improvement approach to 

everything we do,” he said. 

Flowerday said the key 

Fast growth: (from left) BNZ head of small business Harry Ferreira,with ZB Homes BOP’s Zane 

Beckett, Fiona and Rik Flowerday, and Deloitte partner Andrew Boivin. Photo/Supplied. 

issue for the construction 

industry recently had been rising 

prices. But he said that 

the company endeavoured to 

absorb increases rather than 

pass them on to clients. 

“One of the challenges is 

keeping in front of supplier 

increases so we try and push 

back so we can deliver on our 

promise to home buyers. 

ZB Homes BOP has three 

basic spec ranges - Easy 

Living, a set plan and spec 

house and land package, 

Individual, a design and build 

offering, and Unlimited, where 

clients can build their dream 

house. 

“One of the things we 

enjoy about what we do is 

that no build is the same and 

our builders appreciate that we 

provide a range of work.” 

The Deloitte 2017 national 

Rising Star Award winner, 

which recognises early stage 

companies which don’t yet 

qualify for the index, was content 

measurement company 

Parrot Analytics. 

Kiwi tech pioneers of 

cloud-based accounting software 

Xero took the number 

one ranking on this year’s 

inaugural Master of Growth 

index with 657 percent revenue 

growth over the past five 

years. Introduced this year, the 

Master of Growth index ranks 

the 20 fastest growing established 

businesses achieving 

longer-term sustained growth. 

Deloitte’s Hales said the 

high level of diversity celebrated 

at the awards showed 

that any type of business, from 

any place in New Zealand, 

could do well with the right 

approach. 

“It is great to see these companies 

thriving by capitalising 

on their points of difference 

and executing on their plans. 

A common theme is that they 

are all strong across strategy, 

capability and commitment, 

but focus on finding a point 

of difference and nailing it in 

that niche.” 

Breathing 

Breathing 

new 

new 

life 

life 

into 

into 

business 

business 

Innovative 

Innovative 

problem 

problem 

solving 

solving 

to 

to 

get 

get 

you 

you 

in 

in 

good 

good 

shape 

shape 

Congratulations to ZB Homes – 

NZ’s fastest growing company 2017 

Congratulations to Wildlands, 

Congratulations to Wildlands, 

winners of the Deloitte Service 

winners of the Deloitte Service 

Provider Award 

Provider Award 

www.deloitteprivate.co.nz 

www.deloitteprivate.co.nz 

© 2017. For information, contact Deloitte Touche Tohmatsu Limited. 

© 2017. For information, contact Deloitte Touche Tohmatsu Limited.

BOP 

CONSTANT 

IMPROVEMENT 

KEY TO NZ’S 

FASTEST 

GROWING 

BUSINESS 

With an impressive 1583% revenue growth over a three year period, ZB Homes BOP 

is the first company in the construction industry to ever take the top spot in these 

prestigious awards. 

Rik and his wife, Fiona Flowerday built their business from the ground 

up to an incredible 70 homes per year in just three years. 

The couple returned home from Australia where they had run another 

property development operation to live on Fiona’s family farm in 

2012. After doing their market research, in October 2014, together they 

set up the Tauranga business, in partnership with Zane Beckett of ZB 

Homes Waikato. They started in the garage of their first show home 

and back then Rik and Fiona were the only two in the office. In the 

field, they had a team of two builders who had moved across from 

ZB Waikato. 

Fast-forward to October 2017, and there are now 13 office staff plus a 

big team of builders, managed by two construction managers and a 

large number of preferred sub-contractors whose businesses 

have grown along with ZB Homes’ growth. They work with four 

different architecture businesses and have partnered with design 

company Yellowfox. 

At the beginning their focus was on selling, Rik says. But that soon 

changed to client service and quality processes which are now 

key to their success. 

A philosophy that is one of the key success components is a strong 

focus on systems needed to support the business at the level 

of activity. 

“Systems that support building 25 homes per year don’t work for 50 

and the systems that work for 50 don’t support 75. So, we decided 

to take a continuous improvement approach. I always say, mistakes 

happen, and making a mistake is not the problem – but repeating 

a mistake is a problem. You need to put systems in place to prevent 

mistakes from recurring.” 

Our focus is on design and build, with a strong emphasis on 

workmanship and quality to suit the client’s lifestyle, regardless 

of the budget. 

Rik says the win is a team effort. “Our staff are everything. We work 

in an extremely fast-paced environment and our staff do an amazing 

job. Construction in Tauranga is booming, there are many pressures 

and everyone has many jobs to juggle. We really appreciate our team, 

and want to take them on the journey with us.” 

Our aim is to create a robust business that will withstand market 

fluctuations and the test wof time.”

“We are really proud to be 

named New Zealands fastest 

growing company 2017” 

- Rik & Fiona Flowerday, ZBHomes BOP 

WHY ARE MORE PEOPLE 

CHOOSING ZB HOMES BOP? 

CONFIDENCE 

A quality ZB home is the combination of many fine details executed to the 

highest level. 

You’re choosing our ‘promise’ to design excellence, flexibility, affordability 

and a home built with your stamp of approval. 

We are a locally owned business, not a franchise. For extra piece of mind, 

every home comes with a New Zealand Certified Builders Association 

(NZCB) ‘Halo’ 10 year residential building guarantee. 

IT’S YOUR HOME 

And it’s your dream. As locals and owners, we understand what its like to 

choose a trusted partner when building your first or second home because 

when we built our first home, we also had a dream and we know just how 

great it feels, when everything is completed, just as you expected. 

Our job & our passion is to respect, protect and nurture your dream. That’s 

why more customers in the Bay of Plenty are choosing to build with ZB 

Homes BOP. 

A HELPING HAND 

ZB Homes offer you help to reduce the financial barriers that may have 

stopped you from building your custom home in the past. 

Supported by our trusted and respected partners, BNZ, New Build and 

Squirrel Mortgages, ZB Homes has three great financing options for our 

customers to choose from. Just imagine: you can start building your new 

home for as little as 5% down! 

DETAILED PLANNING 

First-class construction methods & materials, and quality workmanship 

from beginning to end. 

We work meticulously through a comprehensive 8 step process from initial 

design discussion through to quotes, specs, contracts, working drawings 

and building consent, to ensure that when we hand over the keys to your 

stunning new home, every detail has been completed as you expected. 

EXPERIENCE THE BEST 

Whether it’s a build on your land or one of our home & land packages, we 

have options to suit every budget, lifestyle and family. 

With comprehensive features across numerous designs, there is a package 

that will work for you. Our range of house designs are part of the reason 

we’ve experienced 1583% growth over 3 years. 

YOUR TEAM OF SPECIALISTS 

ZB Homes is proud to be a member of the New Zealand Certified Builders 

Association (NZCB). Our project managers are highly experienced, 

exceptional builders. We only work with talented architects and interior 

designers, so your home is built with our experts advice along the way 

TO SEEK FURTHER INFORMATION CONTACT: 

Director: Rik Flowerday 

Phone: 027 516 1101 

Email: rik@zbhomes.co.nz 

Sales: William Bouman 

Phone: 021 749 712 

Email: william@zbhomes.co.nz

8th_BOPBN_Mashup_Oct_17.pdf 1 17/11/17 1:29 PM 

C 


#SHOUTOUT ALL YR 11-13 

GET YOUR BUSINESS STARTED 

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digitally savvy, e 

M 

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CM 

MY 

CY 

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Main event / 2 days / 24+25 March 2018 

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Join us on this exclusive opportunity to experience $4495 

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Highlights: 9 nights 10 days – 4th-13th April 2018. Experience the beauty of the Hitachi City Sakura 

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with sighseeing and a free day for optional tours or shopping. Tour fully escorted by a Japanese speaking 

staff member from Let's Homestay. Register by 15th December 2017 so be quick! 

For enquiries contact : Stuart Cundy 

Email: stuart@letshomestay.com Phone: 07 543 3220 

www.letshomestay.com/hitachi-sakura-festival/ 

“We are demonstrating 

to parents 

in Tauranga 

and Western Bay that they 

can tap a whole community 

of support to improve their 

children’s digital and entrepreneurial 

future,” says Venture 

Centre co-founder and director 

Jo Allum. 

“Their young people can 

access real-world expertise 

from people who have stepped 

forward to be role models, mentors, 

coaches and facilitators 

of learning outside the school 

curriculum and school hours. 

All the while encouraging and 

connecting teachers at our high 

schools to add a real-world 

layer to the curricula required 

by the Ministry of Education. 

This kind of community support 

in-and-out of school adds 

to the experience of learners. It 

makes it real. 

Venture Centre has 

been really helpful. 

When you email 

them they always 

respond. 

If we needed 

something, they 

would always reply 

and help us out.” 

- Wider Horizons’ 

Adriana Vickers 

Venture Centre’s Make-A-Dent 

Ventures is bringing together a pathway 

of learning opportunities for students, 

which is embedded in the local 

community of entrepreneurs and digitally 

minded people. 

multiple learning opportunities. 

Examples include Codebrite 

(coding workshops), Mashup 

(a series of three events), and 

the region’s Young Enterprise 

Scheme (YES) run in schools, 

which last month saw winners 

selected at the regional finals 

held at Toi Ohomai Institute of 

Technology. The winners go 

through to the National finals 

in Wellington on December 6. 

YES is an in-school programme 

with a 35-year history, 

supported by The Lion 

Foundation. Past winners 

include Xero founder Rod 

Drury. Venture Centre facilitates 

the scheme alongside 

teachers, connecting youth taking 

part with mentors, introducing 

and working with them 

through the Lean Canvas (a 

globally recognised business 

startup tool), and making sure 

students get support relevant to 

their specific businesses. 

Venture Centre co-founder 

Pascale Hyboud-Peron, an 

organiser of Mashup and 

co-ordinator for YES, says 

it has been fantastic to see 

more than 150 young people 

in the Western Bay effectively 

become entrepreneurs this year. 

“Our aim has always been 

to provide youth with an opportunity 

for hands-on learning 

about being an entrepreneur by 

starting their own business,” 

she says. 

“There were six Mashup 

teams and 21 YES teams across 

six secondary schools in our 

region. The talent is here and 

we are delighted that so many 

of these young people choose to 

be part of the authentic learning 

opportunities MADVentures 

co-ordinates – to experience 

being an entrepreneur for real. 

It gives them the skills and 

mindset they need to be successful 

whatever path they wish 

to pursue.” 

The Mashup programme 

currently has three elements 

- Mini Mashup (the ideation 

phase – finding a problem 

worth solving), Mashup (where 

teams take their ideas, via a 

research process, through to 

prototyping their product and 

business), and Mentor Mash. 

“Mentor Mash is especially 

important because it gives 

young people a chance to parse 

feedback from experienced 

entrepreneurs and get input 

from digital experts,” says 

Allum. 

“It’s very different from a 

school situation where you may 

be told what to do. At Mentor 

Mash, participants learn that 

it’s up to them to decide whether 

the input they get fits with 

what they are trying to achieve 

in a market. It’s about them 

being confident in their own 

choices and research with customers, 

so as to be able to evaluate 

feedback from mentors. 

Developing critical thinking is 

“It is actually about ‘the village’ 

coming together to raise 

entrepreneurs,” she says. 

Make-A-Dent, or ‘MAD’ 

Ventures as it is known, is 

an over-arching initiative 

that curates and coordinates 

youth-focused events, programmes 

and workshops as 

part of the region’s Digital 

Enablement Project (DEP). 

MAD Ventures joins up 

Otumoetai College team exploring Wider 

Horizons for kids learning Te Reo. 

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BAY OF PLENTY BUSINESS NEWS November/December 2017 

17 

a really important part of the 

mix in building a startup business.” 

The YES winners in the 

region who will go through to 

the national finals on December 

6 in Wellington are Otumoetai 

College team Wider Horizons, 

and Tauranga Girls College 

team Brite, who took part in 

both YES and Mashup. 

Wider Horizons’ product 

addresses the problem that 

early childhood education students 

don’t have a product to 

help them learn numbers in Te 

Reo Maori. Their solution – a 

series of illustrated flashcards, 

with 200 sets already sold. 

The team is made up of 

Adriana Vickers, Phoebe 

Adler, Natalie Dawick, Melissa 

Gilmour, Amya Wharry and 

Faith Merrick. 

“We started research into the 

best ways children learn,” says 

Adriana Vickers. “We discovered 

these interactive resources, 

which could be used by teacher 

and child, with really bright 

cards, work best.” 

A lot of research went into 

sourcing the best images and 

card quality at the best price, 

with support coming from 

Mount Maunganui’s The Big 

Picture, whose owner had taken 

part in a YES event at high 

school. 

Vickers explained the team 

was undecided yet about whether 

to continue the business, but 

was working hard to sell out its 

stock to boost its chances at the 

YES national finals. 

“Venture Centre has been 

really helpful. When you email 

them they always respond. If 

we needed something, they 

would always reply and help 

us out.” 

Tauranga Girls College’s 

BriteNZ team was a winner 

of multiple local youth events 

in 2017. Having started the 

year as winners of the handson 

Mashup event, then winning 

an awards event supported 

by Priority One – the Youth 

Innovators Awards (YIA) – 

they then received runner-up 

honours in the YES regional 

awards. 

The team addressed 

the problem of how to help 

Dyslexia sufferers, in particular 

those who have Irlen 

Syndrome, a problem with the 

brain’s ability to process visual 

information. Sufferers currently 

only have two choices to manage 

the disability – expensive 

glasses with coloured lenses, or 

cheap films of coloured acetate, 

which don’t work well for all 

users and are not long-lasting 

– both of which aim to reduce 

the contrast between black and 

QrtHori_BOPBN_Basestation_Oct17.pdf 1 17/10/17 10:37 AM 

white on a page. Brite’s solution 

is a portable light with coloured 

LEDs, which can be positioned 

over reading material. 

Maddy Skyes and fellow 

team members Abbey 

Herbison, Ashley Cundy and 

CJ Dobbs initially pitched the 

idea to their school to form a 

YES team, but didn’t make 

it. Proving that young entrepreneurs 

are determined and 

resourceful when they identify 

a problem to solve, they 

then entered Mashup themselves, 

prototyped the business 

and validated the customer 

base, decided to create their 

own YES team and then were 

accepted, subsequently also 

winning their school’s endorsement 

and support. 

“Brite uses colour changing 

LED technology, and shines a 

coloured overlay of light over 

the page,” she says. 

The team has been through 

several prototypes and is currently 

working to finalise 

a revised prototype with 3 

Design, a local 3D design company. 

They are definite about 

their intention to continue 

developing the Brite business. 

Sykes said Venture Centre 

had played a crucial role in 

helping the team. 

“The Venture Centre team 

are amazing,” she says. “Every 

time you go to their coworking 

space Basestation you walk 

out totally inspired. They just 

connect so many people and 

are able to hook you up with 

all different types of specialists 

throughout the Bay of Plenty 

The Bay’s young entrepreneurs will go global 

A 

new initiative aims to 

take aspiring youth to 

Mashup digital, entrepreneurial 

and cultural experiences 

in Japan. 

Venture Centre and Let’s 

Homestay are working on a 

new Mashup element, an international 

experience for young 

people, slated to take place in 

September 2018. The trip for 

13 -18 year olds to Tauranga’s 

Japanese sister city Hitachi will 

be a distinctly entrepreneurial 

experience, drawing on the 

years of knowledge and extensive 

network of Stuart Cundy, 

director of Let’s Homestays, 

working in partnership with 

Venture Centre. 

“Setting young people up 

with a mindset able to accept, 

and learn to understand other 

cultures – and their context as 

potential international customers 

– is crucial to young New 

Zealanders entrepreneurial success,” 

says Venture Centre’s 

Pascale Hyboud Peron, her- 

self a migrant from France, 

who has been responsible for 

high school students from New 

Zealand going to France to 

commemorate WW1 over the 

last three years. 

“Exporting to other countries, 

with other languages, 

and ways of life is how our 

country makes its way in the 

world. The only way to deliver 

this mindset development is to 

‘do’. To go to other countries 

with a clear focus on learning.” 

The pilot trip, currently in 

its planning stages, includes 

a visit to Hitachi Technical 

Senior High School owned by 

a leading Japanese production 

company, Hitachi Ltd, with a 

tour of one of their production 

factories. It is hoped this 

will give the young people an 

understanding of the origins 

of ‘lean’ (or Kaizen) business 

practices. 

Time will be spent at the 

technical school, known as 

known as Nissenko, where 

New vision from Tauranga Girls College’s team Brite. 

students learn about manufacturing 

and design as a core 

element of their curricula. All 

graduates of the school go on 

to work in Hitachi’s manufacturing 

plants to make, develop 

and take the company into the 

future. 

Homestay and cultural 

activities will maximise the 

experience of culture, electronics, 

robotics and food. 

“We came up with this idea 

after my daughter took part and 

got help from Venture Centre 

through Mashup and YES this 

year,” says Cundy, whose Let’s 

Homestay business manages 

thousands of visitors into and 

out of Tauranga each year. 

“I could see the relationship 

between what my girl was 

learning-by-doing and what 

happens at school, and business 

in Hitachi. It didn’t take 

long to nut out an outline of 

what we could achieve together 

with the Venture Centre team.” 

Venture Centre’s co-founders 

are looking forward to this 

test initiative as a first step 

towards their ambition to take 

young people to Mashup with 

connections the team have in 

the entrepreneurial and digital 

ecosystems of Australia, UK, 

France, Germany, the US and 

Tauranga’s Chinese sister city 

Yantai, in the future. 

The project also aims to 

help Let’s Homestay expand its 

business and its proven systems 

to facilitate safe, international 

who are ready to help.” 

Peter Richardson, Faculty 

Leader Business Management 

and Legal Studies at Toi 

Ohomai, says partnerships 

with organisations like Venture 

Centre are key in creating a 

pipeline of young entrepreneurial 

talent. 

“Programmes like YES and 

MashUp allow young people 

to develop their ideas in a realworld 

setting with access to 

mentors from the local business 

community,” says Richardson. 

“As a technical institute, Toi 

Ohomai’s strength is in realworld 

application – ultimately 

we want to connect to the 

support, guidance and practical 

experience so young people can 

turn their ideas into profitable 

businesses.” 

Students and Let’s Homestay hosts build 

long lasting International relationships. 

travel for young people in the 

process. All of which will help 

make a world of opportunities 

for New Zealand’s young 

entrepreneurs happen more 

readily over time. 

For more information, to 

express your interest in providing 

your son or daughter 

with this incredibly valuable 

international entrepreneurial 

learning experience or to sponsor 

more students to go email 

info@venturecentre.co.nz. 

MADVentures 

– events for youth 

Codebrite 

22 & 23 January (provisional) All day 

From $79 

PoweringON 

– events for business owners 

Ten Powerpoint Tips in One Hour 

Presented by Technologywise 

8 November, 9:00am-10:00am - Free 

Digital Experts Lunch 

For Digital Service Providers only 

14 November, 12:00pm-1:00pm - Free 

Wordpress vs Wix 



Office Hours - Legal 

Presented by Mackenzie Elvin (Repeats 

monthly) 

27 November, 11.00am and 12.00am - Free 

Instagram for business 

Presented by Ace the Gram 

27 November, 9am and 11am - $129 

Instagram for personal branding 

Presented by Ace the Gram 

27 November, 5.30pm and 7pm - $37 

Xero Users Group - Show me the money! 

Facilitated by Tom Beswick, Ingham Mora 

(Repeats monthly) 


Google for Small Business Users Group - 

Find me find my customer [NEW] 

Facilitated by Stephen Turner, CreativeQ 

(Repeats monthly) 


Password Management 



Office Hours - Financial 

Presented by Crowe Horwath (Repeats 

monthly) 

4 December, 11am and 12pm - Free 

Office Hours - Intellectual Property 

Presented by James & Wells (Repeats monthly) 

6 December, 11am and 12pm - Free 

Instigator 

– events for founders 

Entrepreneurs Everywhere Group 

Focus on Intellectual Property [IP] 

Facilitated by James & Wells 

15 November, 05:30pm-7:00pm - Free 

Introduction to Social Enterprise 

Presented by Ākina Foundation 

22 November, 9:00am-11:00am - $20 

Starting a Social Enterprise 

Presented by Ākina Foundation 

12 December, 9:00am-12:00am - $20 

Plug-in & power up 

C 

M 

Y 

CM 

MY 

CY 

CMY 

K 

Coworking – way 

more than a desk! 

Be our guest, take 

a tour & enjoy a 

coffee on the house 

• Desks, secure offices, team spaces 

• Flexible terms - come for a day, 

a week, month or year 

• Event and Meeting rooms free 

with residency or book as needed 

• Uncapped internet 

• Tech support and award 

winning barista onsite 

Designed, managed and run by 

Get in touch 0800 000557 

info@basestation.co.nz 

148 Durham Street, Tauranga 

The Communication & Technology Space 

join us!


... 

HR, MANAGEMENT AND RECRUITMENT 

The impact of reward and recognition on 

the employee experience 

RemNet (www.remnet.org.nz) is a not-for-profit organisation 

providing remuneration and human resources (HR) specialists 

throughout New Zealand with an effective tool to connect, 

network and share knowledge and information. 

By NIGEL MURPHY 

consultant, Strategic Pay 

The organisation is run by 

a voluntary committee of 

industry representatives 

and Strategic Pay is proud 

to support the committee as 

executive managers. 

At their recent annual 

conference, attendees delved 

into the theme “Crossing the 

chasm: Embracing tomorrow’s 

rewards today.” 

One speaker, Samantha 

Gadd of Humankind, captured 

many of the messages running 

through the conference 

with her talk on the impact of 

reward and recognition on the 

modern employee experience. 

Samantha explained that 

employee experience is a top 

HR trend globally that borrows 

from customer experience. 

Customer experience is 

the product of the interaction 

between an organisation and 

a customer over the duration 

of their relationship. The goal 

is to optimise the interactions 

from the customer’s perspective 

to foster customer loyalty. 

Employee experience is 

similar. It is the product of the 

interaction between an organisation 

and an employee over 

the duration of their relationship. 

The goal is optimising the 

interactions from the employee’s 

perspective to foster 

employee engagement. 

Samantha Gadd said it was 

little wonder that organisations 

that lead the way in customer 

experience were also some 

of those leading the way in 

employee experience. 

The whole organisation 

thinking that comes together 

to deliver a great customer 

experience is the same competency 

that underpins a great 

employee experience. 

Employee experience is a 

great lens for considering pay. 

Pay is as important to employees 

as price is to customers. 

However, a multitude of 

other factors shape employee 

engagement and customer 

loyalty. 

Pay needs to be considered 

in the wider context of 

reward and recognition to better 

understand and influence 

the employee experience. 

This means considering 

intrinsic rewards (such as 

work content and purpose) and 

extrinsic rewards (such as pay 

and monetary and non-monetary 

benefits and recognition). 

At Strategic Pay we assist 

organisations to develop 

reward and recognition propositions 

that consider employee 

experience to attract, retain 

and engage top talent. 

Hit the ground running in 

2018 by upskilling your staff 

HUMAN RESOURCES 

> BY KELLIE HAMLETT 

Director, Recruitment & HR Specialist, Talent ID Recruitment Ltd 

Your employees are your 

organisation’s greatest 

asset, so it makes good 

sense to nurture, mould and 

develop that talent to meet 

your needs, both for now and 

in the future. 

Strategically, identifying 

talent early, along with having 

a development plan for these 

individuals, ultimately adds 

value to the bottom line. 

This has been evidenced 

through the obvious increase 

in employee engagement, 

decreased staff turnover and 

lower recruitment costs. 

It can also often result in 

direct financial improvements, 

with an increase in turnover 

and profitability due to 

employees being more effective 

in their day-to-day job. 

Investing in the development 

of your team has a twofold 

benefit – not only are 

you engaging your staff more 

deeply, but you are investing 

in your company and ensuring 

it gains up-to-date knowledge 

and ideas, and is in tune with 

the fast-changing competitive 

environment within your 

industry. A short-term investment, 

used in the right way, 

provides long-term benefits. 

Training and development 

can be a useful tool to identify 

employees that are working 

beneath their capacity. 

People can always perform 

better, more efficiently and 

effectively. 

Individual underperformance 

has a knock-on effect 

that should not be under-estimated 

- it has a direct correlation 

to team dissatisfaction 

inherently affecting the overall 

business goals. 

It can also affect the quality 

of service, professionalism and 

the overall production of the 

company. 

That means underperformance 

can come at a huge 

cost to the company. 

Identification of development 

needs is the first step. 

However, implementing and 

managing effective change is 

the second, and ordinarily the 

hardest. 

Sending your employees 

away on training courses is 

easily done, but following up 

on what was learnt is the challenge 

and where the value is 

gained. 

Review what has been 

learnt and help encourage its 

implementation in their job 

role, and perhaps even for the 

team and/or organisation. 

Sending your 

employees away 

on training courses 

is easily done, but 

following up on 

what was learnt is 

the challenge and 

where the value is 

gained. 

Ensure that you have organised 

monthly follow up meetings 

to manage the change, so 

you know they are still on the 

right track. 

And make sure you have 

an effective individual performance 

plan in place, which 

also aligns with the individual’s 

personal and career goals, 

and also their outlined KPIs 

Training and development 

is not always linked to an 

increase in remuneration. 

While it is often a motivating 

factor, it is not the only 

motivation people seek – recognition 

of a job well done 

and positive feedback is often 

more of a motivational factor 

than money alone. 

It’s also a great confidence 

builder. And remember that 

throughout the process you 

should continue to give your 

employees feedback and guidance, 

to ensure that they are 

developing positively, in line 

with the businesses strategic 

goals. 

Having effective training 

and development in place aids 

in ensuring a profitable organisation 

through employee satisfaction, 

employee intelligence 

and many other quantifiable 

measures. 

The long-term benefits are 

huge. For example, identifying 

talent early can be a strategic 

advantage in your planning 

to fill more technical, hard to 

source roles. 

And remember that training 

does not need to be expensive 

or outsourced - it can be done 

inhouse using the capacity you 

have within your team. 

Both individual, one-onone 

training, and teamwork 

exercises can both work really 

well if they are aligned to your 

required outcomes. 

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At Strategic Pay we understand local businesses and your unique issues. 

Talk to us about: 

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• Remuneration and Reward 

• Performance Management 

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Auckland 09 303 4045 Hamilton 07 834 6580 Wellington 04 473 2313 

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Everest Training 

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Since 2006 we have specialised in people, employment, 

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Visit us at events.everestpeople.co.nz/events for 

a full list of public workshops available (Tauranga and 

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Contact your local Human Resource Specialist: 

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027 701 9592 tani@everestpeople.co.nz


Remember it’s your money, take charge 

Every year, the Financial Markets Authority reviews the 

KiwiSaver market and releases an annual report based on 

information collected from all KiwiSaver providers. It makes 

for an interesting read, highlighting some key areas for 

consideration. 

WHAT TO DO WITH YOUR MONEY 

> BY BRETT BELL-BOOTH 

Investment Advisor with Forsyth Barr Limited in Tauranga. 

Phone: (07) 577 5725 or email brett.bell-booth@forsythbarr.co.nz 

With more than 2.7 

million of us now in 

KiwiSaver and total 

funds saved in excess of $40 

billion, KiwiSaver has firmly 

established itself as a key part 

of New Zealand’s retirement 

savings framework. Anyone 

who has taken this step 

towards their retirement planning 

should be congratulated. 

With 25 retail schemes to 

choose from, investors have 

a range of options open to 

them. Last year saw nearly 

$2 billion transferred between 

schemes by more than 172,000 

KiwiSaver members. 

The report highlights the 

importance of education and 

engagement with members. 

With balances increasing, for 

many, KiwiSaver may be their 

most significant asset outside 

of the family home. 

While it may not be the 

preferred dinnertime conversation, 

it is worth investing 

some time into thinking about 

how much you are saving and 

projecting forward to what that 

will mean by the time you 

reach retirement. 

If you are considering your current 

investment arrangements, perhaps 

it’s time to get a complimentary review 

Forsyth Barr is a New Zealand owned firm with 21 offices nationwide 

including three offices in the Bay of Plenty and Waikato regions. 

Supported by Forsyth Barr’s research and investment expertise, our Authorised 

Financial Advisers can work with you to deliver a personalised approach taking 

into account your investment objectives, preferences and your tolerance for risk. 

To make an obligation free appointment to discuss your investment 

arrangements, contact your local Forsyth Barr office by calling 0800 367 227. 

We look forward to discussing how our investment advice can work for you. 

Disclosure Statements are available on request and free of charge. 

Fees and charges will apply if you elect to have a continuing relationship with Forsyth Barr. 

TAU5162-01 – © Forsyth Barr Limited August 2016 

Many providers include 

a savings calculator on their 

website, allowing you to input 

information such as your salary 

and retirement age. Ideally 

you can also include information 

about other assets you 

may have invested and allow 

for withdrawals you may wish 

to make, perhaps for overseas 

travel or replacing the 

car in early retirement years. 

Tracking your balance every 

payday against this calculated 

goal allows you to view and 

monitor your progress. 

Progress will be influenced 

not only by the contributions 

you make, but also by changes 

in financial markets. While 

we have enjoyed a period of 

strong investment performance 

post the Global Financial 

Crisis, it is always important 

to remember that KiwiSaver is 

a long-term investment and as 

such your KiwiSaver should be 

positioned according to your 

age and investment risk profile. 

KiwiSaver providers normally 

have an investment risk 

profile tool which allows you 

to answer some simple questions, 

helping you to determine 

where to invest. Your authorised 

financial adviser can also 

help you talk through your 

investment choices. 

Regular contact is important 

too. While we have enjoyed 

a period of synchronised economic 

growth, corrections do 

occur. Active fund managers 

position themselves accordingly, 

communicating changes in 

investment strategy to members 

so they can remain informed 

about their account and make 

active choices. Think about the 

last time your provider contacted 

you and helped you navigate 

investment markets in relation 

to your account. When it’s your 

money, such engagement is 

important. 

Trans-Tasman transfers were 

also covered in the report. Kiwis 

who have worked in Australia 

since 1992 and who have subsequently 

moved back to New 

Zealand, have been able to bring 

back their Australian superannuation. 

Last year, more than 

$116 million moved across the 

Tasman and was invested in 

KiwiSaver accounts, giving balances 

a boost. 

For some, knowing they 

will never return to Australia to 

work, consolidating their retirement 

arrangements into one 

account is convenient and easy. 

For others, fees may be a consideration 

with multiple account 

fees and potentially insurance 

premiums in play. Insurance 

may be duplicated with policies 

held in New Zealand and 

there may be restrictions around 

access to benefits that the member 

had not realised. Tax is also 

a consideration and, as always, 

specialist advice is recommended 

in this area so an informed 

decision about your situation 

can be made. 

Remember once the funds 

have been transferred to your 

KiwiSaver account, they are 

ring-fenced and have special 

rules restricting access. You 

can’t use them for first home 

withdrawals, but generally you 

have access to them once you 

meet the Australian definition 

of retired, at age 60. 

Once you have decided 

to move your superannuation 

home to KiwiSaver, be 

prepared to be patient. It can 

take time. The key is keeping 

informed on the way through, 

so talk to your authorised 

financial adviser about how 

they can help you with the 

transfer process and liaise with 

your Australian provider. 

This column is general in 

nature and is not personalised 

investment advice. Disclosure 

statements for Forsyth Barr 

Authorised Financial Advisers 

are available on request and 

free of charge.


The importance of creating 

a core differentiator 

Clearly defining what sets you apart from every other business 

that offers the same service or sells the same product as you is 

a huge advantage when in business. 

MONEY MATTERS 

> BY MICHELLE HILL 

Director and Partner at BDO Rotorua, Chartered Accountants 

and Advisers. To find out more visit bdorotorua.co.nz or email 

rotorua@bdo.co.nz 

It is important to establish 

what is known as core differentiators, 

which articulate 

exactly why you are unique 

and why potential customers 

should buy from you. 

If you do not let your customers 

and potential customers 

know what sets you apart from 

the rest, then buying decisions 

will be made on other factors 

such as price. 

In order to identify the 

unique identifiers in your business 

you need to ask yourself, 

“why do people buy from 

me”? Ask your staff and associates 

and get them to write a 

list of all the reasons. 

It is also a good idea to survey 

some of your current “A” 

customers. Asking customers 

can be useful as your perception 

of why they buy from you 

can be quite different from the 

reasons they actually do. 

Once you have established 

a list of what makes your business 

different, ask yourself if 

these also apply to competitors. 

If so, be sure to cross 

them off the list. The items that 

remain are what makes your 

business genuinely unique. 

If you are having difficulty 

establishing what sets you 

apart from your competitors, 

you may want to think about 

what you can change or do to 

make what you are doing better 

than the competitor, from 

the customer’s point of view. 

Those businesses that know 

why they are in business and 

what makes them unique 

tend to outlast many of their 

competitors. 

Once you have identified 

what makes you unique be 

sure to make it part of your 

marketing strategy and promote 

it everywhere. 

Those businesses 

that know why they 

are in business 

and what makes 

them unique tend 

to outlast many of 

their competitors. 

A well-formed Unique Core 

Differentiator (UCD) targets 

the hot buttons, and addresses 

the real buying concerns, or 

key frustrations for your clients 

and potential clients. 

In one statement or several, 

it tells potential clients exactly 

why they should buy from 

your business and reminds current 

clients why they continue 

to deal with your business. 

Built to Last: Successful 

Habits of Visionary Companies, 

co-written by Jim Collins and 

Jerry Porras, makes the point 

that the differences between 

directly competitive companies 

– the ones that outlast, 

outperform and run the competition 

– by an average of 19 

times, is due to UCDs. 

Built to last companies have 

a central core that is the basis 

upon which all business decisions 

are made. Once you have a 

UCD, when faced with a judgement 

decision you can go back 

to the core to find the answer. 

This allows you to build consistency 

of purpose and focus. 

TERMS 

OF TRADE 

CREDIT 

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nick.kerr@eccreditcontrol.co.nz | P: 027 713 2128 

0800 EC GROUP | www.eccreditcontrol.co.nz

Congratulations 

2017 Westpac Tauranga 

Business Award Winners 

And a big thanks 

to all our valued 

sponsors 

Find out who was the best of the best: 

www.tauranga.org.nz 

CELEBRATING 

SUCCESS IN 

BUSINESS 

PRINCIPAL SPONSOR CATEGORY SPONSORS EVENT SPONSORS

WESTPAC TAURANGA BUSINESS AWARDS 


Accolades for inspiring 

Bay of Plenty businesses 

This year’s Westpac Tauranga Business Awards reaffirmed 

the strength of the city’s business community. The companies 

featured on our cover - 1st Call Recruitment, which took out 

the top award, and Tui Products, which won the corporate 

leadership award - are among the many companies that have 

expanded nationwide from a base in Bay of Plenty. 


Stan Gregec, chief executive 

of Tauranga 

Chamber of Commerce, 

which organises the awards, 

noted during his remarks that 

more than 1000 new businesses 

had been set up in the Bay 

over the past year. 

“The Westpac Tauranga 

Business Awards are a key way 

to celebrate and recognise the 

huge contribution that business 

make to this region,” said 

Gregec. 

Every year the judges speak 

of how positively they view 

the experience of visiting some 

of the dynamic and innovative 

organisations operating in the 

region, and of the pleasure and 

sense of privilege, they take 

from engaging with people 

who are passionate about their 

businesses. 

1st Call Recruitment 

not only led the field of 13 

winners, but also won the 

Vodafone Embracing Digital 

Technology Award, and was 

highly commended in the ACC 

Workplace Safety Award. 

The company began with 

one branch in Tauranga four 

years ago, and now has five 

branches nationally, managing 

between 1200 -1800 

placements daily. The judges 

described the company’s 

growth as extraordinary for 

an industry that has increasing 

legislation and compliance 

requirements. 

1st Call Recruitment’s technology 

solutions have minimised 

the need for entering 

multiple entries of the same 

information, satisfied client 

requirements for efficient 

labour placement and ensured 

health and safety requirements 

are met, the judges said, adding 

that their digital innovation 

had the potential opportunity 

to disrupt the recruitment 

market. 

General manager Angela 

Singleton said the win was a 

real honour and formal recognition 

for the years of hard 

work and dedication. 

“It’s a reward for the efforts 

my team has put into their 

roles as recruiters and taking 

on the largest players in the 

recruitment market,” she said. 

“The Bay is where we 

commenced business 11 years 

ago and is where we have 

continued to base our head 

office. Living and working in 

one of the best spots in New 

Zealand is a great draw card 

and we are firmly planted in 

the region. The Bay continues 

to grow, as do we, and we are 

fully committed to staying the 

biggest recruitment service in 

the region.” 

Tui Products, headquartered 

in Tauranga with branches 

in the South Island and 

Palmerston North, and a 

new initiative in Kawarau, 

is privately owned and 

employs more than 80 people. 

Tui Products was Westpac 

Business of the Year in 2012 

and exhibited all the hallmarks 

of the excellent business that is 

now more than contributing to 

the local economy, the judges 

said. 

“It was an absolute honour 

to receive the Corporate 

Leadership award,” said Tui 

Products chief executive Glen 

Forgie. 

“Tui’s head office has been 

Continues page 24 

Innovation Award winner: Zespri International’s Carol Ward with Property 

Managers Group CEO Scott McKenzie. Photo: Natalie Murdoch 

Photography/Tauranga Chamber of Commerce. 

Tauranga - Hamilton - Auckland - Wellington - Christchurch 

0800 46 36 75 l info@1cr.co.nz 

www.1cr.co.nz 

WINNERS OF THE WESTPAC BUSINESS 

EXCELLENCE AWARDS 2017 

Winner - ‘Business of the Year’ 

Winner - ‘Embracing Digital Technology’ 

Highly Commended - ‘Workplace Safety’ 

Call the award 

winning team 

today for all your 

recruitment needs



From page 23 

in the Bay for more than 15 

years, and in that time we’ve 

expanded to develop our purpose 

built site, and we are 

lucky to work with many 

local businesses and suppliers. 

People are at the heart of Tui, 

and the opportunity to live and 

work in such a great region 

enables us to attract a fantastic 

team.” 

Mount Maunganui-based 

design store Paper Plane won 

both the Bay of Plenty Business 

News Sustainable Business 

Practices Award, as well as 

the Gartshore Retail Interiors 

Retail Excellence Award. 

“The store concept is well 

executed, including exclusively 

sourced local product which 

consistently entices repeat 

business, with product to cover 

all ages and demographics,” 

the judges said. 

The Sustainable Business 

Practices Award also saw a 

highly commended citation go 

to the Young Innovator Awards 

(YIA) coordinated by Priority 

One. “This educational programme 

is world leading in 

educating students in innovation 

and design thinking,” said 

the judges. 

Priority One chief executive 

Nigel Tutt said it was great 

to see the YIA recognised. 

“The have served to inspire 

future generations to become 

creative innovators, making a 

huge impact in the local community. 

YIA is a team effort 

and we’d like to thank our 

many supporters and sponsors.” 

Property Managers 

Group picked up the Zespri 

International Business 

Innovation Award. Judges said 

they had not only innovated 

through their core offering of 

Emerging Business Award winner Maker Design Studio’s Matt and Kat 

Macmillan, with Toi Ohomai CEO Leon Fourie. Photo: Natalie Murdoch 


diversified investment funds. 

They had also collaborated 

in a joint venture tech startup 

called Forsite, developing 

a simple solution for realtime 

contractor management 

for safety and compliance in 

the property industry. 

“This culture of technology-driven 

innovation highlights 

the difference between 

a company that ‘does’ innovation 

versus a company that 

has ingrained innovation in its 

vision and values as a successful 

business,” the judges said. 

The Tauranga City Council 

City Events team won the 

ACC Workplace Safety Award, 

with the judges noting they 

had demonstrated outstanding 

commitment and leadership in 

health and safety. 

Bureta Physiotherapy won 

the Trustpower Customer 

Service, with judges noting 

the practice stood out “heads, 

shoulders, knees and toes 

above the rest in customer service.” 

Bureta Physiotherapy’s 

strong focus on truly “living” 

their vision and mission 

reveals itself by them not only 

From page 27 

Congratulations! 

Bureta Physiotherapy Ltd 

Winners of the Trustpower Customer 

Service Award. 

Trustpower also congratulates all 

those entered into the Customer 

Service Award category at the Westpac 

Tauranga Business Excellence Awards. 

Trustpower Limited, Private Bag 12023, Tauranga Mail Centre 3143 

trustpower.co.nz | facebook.com/TrustpowerCommunity 

P3628Y



THE WINNERS 

WESTPAC TAURANGA BUSINESS AWARDS 2017 

Westpac Tauranga Business of the Year 

WINNER: 1st Call Recruitment 

Corporate Leadership - University of Waikato 

WINNER: Tui Products 

Business Innovation - Zespri International 

WINNER: Property Managers Group 

Workplace Safety Award - ACC 

WINNER: Tauranga City Council 

Customer Service Award - Trustpower 

WINNER: Bureta Physiotherapy Ltd 

Sustainable Business - Bay of Plenty Business News 

WINNER: Paper Plane 

Social Enterprise - Bay of Connections 

WINNER: Te Puke Gymsport 

Service Excellence - YOU Travel 

WINNER: Tauranga Veterinary Services Ltd 

Tourism & Hospitality - Holland Beckett Law 

WINNER: Pacific Coast Lodge Ltd 

Embracing Digital Technology - Vodafone 

WINNER: 1st Call Recruitment 

Manufacturing &/or Distribution - Powerco 

WINNER: Bethlehem Coachlines 

Emerging Business - Toi Ohomai Institute of Technology 

WINNER: Maker Design Studio 

Retail Excellence - Gartshore Retail Interiors 

WINNER: Paper Plane




Bay of Plenty Business News 

congratulates all category winners, 

finalists and entrants in the 2017 

Westpac Tauranga Business Awards. 

We look forward to seeing you 

again next year. 

Tauranga Veterinary Services celebrate: Photo: Natalie Murdoch 


tauranga 

papamoa village 

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te 

village 

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Your Animal Health Professionals 


Winner of the Westpac Business 

papamoa village 

katikati 

‘Service Excellence’ Award 2017 

tauranga 

• Four Locations & Open 7 Days 

•• Small Four Locations & large te puna 

animals & Open 7 Days 


•• Comprehensive Small & large animals range of Pet Food, 

Flea • Four Treatment Locations & Open 7 & Days 

Pet Open supplies 7 Days 

•• Comprehensive Small 

Mixed 

& large 

Animal 

animals 

Veterinarians 

range of Pet Food, 

• On Flea Comprehensive call Treatment for emergencies 

range of & Pet Food, supplies 

• Flea Small Treatment and & Large Pet supplies animals 

•• On call call for for emergencies for emergencies 

Tauranga Vets 

Tauranga Vets 

Tauranga Vets 

YOUR ANIMAL HEALTH 

PROFESSIONALS 

Tauranga Vets 

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Katikati Vets 

2 Sheffield Street 

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15C Minden Road, Te Puna 

Katikati Vets 

2 Sheffield Street 

0800 VETS BOP (0800 838 72 67) 

Papamoa Village Vets 

30 Gravatt Te Road, Puna Papamoa Vets 

15C Minden Road, Te Puna 


30 Gravatt Road, Papamoa 


30 Gravatt Road, Papamoa 

Tauranga www.bopvets.co.nz 

Vets 

www.facebook.com/taurangavets 


2 Katikati Sheffield Street 

Vets 

Te Puna Vets 

0800 VETS BOP 15C Minden (0800 Road, 838 Te Puna 72 67) 

www.bopvets.co.nz www.facebook.com/taurangavets 

0800 VETS BOP (0800 838 72 67) 

www.bopvets.co.nz www.facebook.com/taurangavets 

S1740kRTgaVets 



Proud to support safer business 

Find out more at 

www.acc.co.nz


BOP Business News’ Pete Wales (far left) and David Porter (far right), 

with Sustainable Business Practices Award winner Paper Plane’s 

Timothy John and Krista Plews. Natalie Murdoch Photography/Tauranga 

Chamber of Commerce. 


Award-winning Bethlehem Coachlines 

- Servicing the Bay for almost 30 years 

Bethlehem Coachlines 

- winner of this year’s 

Distribution/Logistics 

category at the Westpac 

Tauranga Business Awards - is 

owned by the Jamieson family 

and has been operating in the 

Bay of Plenty for 29 years. 

The company started when 

the Bethlehem College opened 

its campus in 1988 and needed 

buses to transport the students 

to the school. 

The company still operates 

the Bethlehem College service. 

Bethlehem Coachlines has 

grown over the years and now 

supplies school services to 

a number of schools as well 

as operating Bay of Plenty 

regional contracts and supplying 

coaches for cruise ship 

excursions. 

Bethlehem Coachlines also 

provides coaches for local 

conference transport and has 

contracts with inbound travel 

agents to provide transport to 

overseas visitors. 

The company has grown 

from two school buses to a 

diverse fleet of over 50 vehicles 

from 12 seat rental vans 

and to 53 seat tour coaches, 

which can be seen on roads all 

around the North Island. 

Over recent years the 

company has won numerous 

awards. The owners are proud 

that the company has gained 

Qualmark Enviro Silver status 

by investing in sustainable tourism 

measures, which include 

operating the only two hybrid 

diesel buses in New Zealand. 

At the beginning of 2017, 

the company gained tertiary 

accreditation for Work Place 

Safety and this was recognised 

at the 2017 Westpac business 

awards by the company being 

a finalist in the ACC category. 

Bethlehem Coachlines was 

also a finalist in the tourism 

category, as well as winning 

the award for logistics and 

distribution. 

From page 24 

treating the injury at hand, 

but also teaching preventative 

actions for their customers 

and the wider sporting community. 

Te Puke Gymsports 

and Parkour won the Bay 

of Connections Social 

Enterprise Award. The company’s 

vision is to support the 

movement development of 

people from across the Bay. 

The club delivers programmes 

in preschool and 

recreational gymnastics, 

trampoline, tumbling, and 

competitive gymnastics, and 

has the largest Parkour training 

facility in the Bay. 

Maker Design Studio 

won the Toi Ohomai Institute 

of Technology Emerging 

Business Award. The studio 

makes bespoke lighting for 

both home and commercial 

spaces. The judges said that 

with a widened range of product 

and the ability and the 

skill to create commercial and 

customised products, Maker 

managed to still keep it true 

to the original concept. They 

also had strong potential to go 

international with the use of 

the great marketing material 

they had created. 

Pacific Coast and 

Backpackers picked up the 

Holland Beckett Lawyers 

Tourism and Hospitality 

Award, Pacific Coast, who 

also won the category last 

year, was guided by a clear 

vision, with the support of 

strong processes and systems, 

the judges said. 

Sarah Meadows and Matt 

Young operate a very successful 

business model based 

on a deep understanding of 

their two diverse customer 

groups: backpackers and 

school and sporting groups. 

Tauranga Veterinary 

Services won the YOU Travel 

Service Excellence Award, 

with judges noting the practice’s 

strong culture built on 

empathy and care. 

“What really sets this 

business apart is its bestcare 

strategy– providing wellness 

advice, support and preventative 

care education to the 

animal owner throughout the 

customer journey.” 

Bethlehem Coachlines 

won the Powerco 

Manufacturing /Distribution 

& or Logistics Award, standing 

out from competitors by 

demonstrating a very strong 

performance across all areas. 

Westpac area commercial 

manager Clare Basire said 

the awards were always about 

taking time out to acknowledge 

business excellence. 

“This is about recognising 

the smartest, strongest and 

most sustainable businesses 

in the community. 

“We’re sure this is a stepping 

stone to even greater 

business success.” 

Michele and Neil Jamieson from award winners Bethlehem Coachlines, 

with Paul Blackmore, Powerco asset fleet manager. 

Congratulations 

Paper Plane 

WINNER OF THE WESTPAC 

BUSINESS EXCELLENCE AWARD 2017 

Manufacturing &/or distribution 

Winner of the Gartshore Retail Interiors 

Retail Excellence Award 

Gartshore congratulates all those entered into the 

Retail Excellence Award Category at the Westpac 

Tauranga Business Excellence Awards. 

Leaders in retail interiors and joinery. 

Celebrating 60 years of service. 

0800 334 567 

info@gartshore.co.nz www.gartshore.co.nz 

TAURANGA | AUCKLAND | CHRISTCHURCH 

P7905Y 

Conferences • Shows • Tours • Travel 

Catering for all group sizes - 

12 seater rental vans to 53 seat tour coaches. 

Feet of 50 vehicles – budget to luxury. 

Day coach - Economy coach - Luxury coach - Mini bus. 

07 571 0360 • info@coachlines.co.nz • www.coachlines.co.nz 

9 Roxanne Place, Poike, Tauranga 3112 

P9014Y


CONFERENCE EVENTS AND VENUES 

Coopers makes meetings easy 

Meetings, conferences, and events of 

all shapes are made easy at Coopers 

Function Centre at Mystery Creek. 

Under the new management 

of Sonya 

and Darryl Anderson, 

Coopers was re-opened for 

business earlier this year, and 

is a welcome re-addition to the 

conference venue offering in 

the region. 

When the Andersons set 

about planning the future of 

this stunning Waikato venue, a 

top priority quickly emerged - 

to make meetings, conference 

and events easy. 

“Communication is key,” 

says Sonya Anderson. 

“It’s about listening to 

our clients, being responsive, 

offering solutions, checking 

in, and delivering on what we 

promise.” 

Coopers’ clients are kept 

well informed every step of the 

way from the initial inquiry, 

through the quoting process, 

event planning, and final event 

delivery. A simple meeting of 

10 people is afforded the same 

level of care as a conference 

for 150 guests. 

The Coopers’ team recognise 

that often the person who 

has arranged the conference or 

meeting is back in the office 

on the day of the event. To 

ensure their peace of mind 

that everything is going well, 

Sonya or one of the team will 

send a quick email to say that 

guests have arrived, are settled 

in and the event is underway. 

With an expansive back- 

ground in event management 

and marketing, including managing 

a “glamping” conference 

for more than 400 corporates, 

stencilling a company logo on 

sheep for a rural conference, 

and coordinating a wedding 

for 800 guests, Sonya is a passionate 

advocate of the philosophy 

that anything is possible. 

That same “yes we can” 

attitude is shared by Coopers’ 

preferred caterer Wildtribe 

Catering. Owned and managed 

by former Domaine restaurateur 

Jeff Dunstan, the 

Wildtribe team has fitted right 

in with Coopers’ clients. 

“We really enjoy seeing the 

food presented by Wildtribe go 

out to our clients,” said Darryl 

Anderson. 

Coopers’ clients 

are kept well 

informed every step 

of the way from 

the initial inquiry, 

through the quoting 

process, event 

planning, and final 

event delivery. 

“Everything they do is with 

passion and flair and we love 

the fact they make everything 

from scratch.” 

As a venue, Coopers is easy 

to like. It has a contemporary 

venue vibe complemented by 

distinctive Kiwi countryside 

ambience and Waikato River 

views. 

Stepping through the 

wooden entrance doors into a 

warm and inviting foyer area, 

Coopers’ guests are instantly 

taken by the fantastic rural 

backdrop, which is beautifully 

captured by floor to ceiling 

windows in the main function 

area. 

The main function room 

can be divided into two meet- 

ing spaces and the large covered 

deck area with stunning 

views provides a beautiful outdoor 

alternative for morning 

and afternoon tea breaks, lunch 

or pre-dinner drinks. 

Designed with quality in 

mind, Coopers has the versatility 

to host a wide range of event 

options and is the perfect setting 

for meetings, team building 

events, board meetings, 

presentations, product launches, 

conferences, gala dinners, 

and everything in between. 

With the bonus of complimentary 

parking and an abundance 

of beautifully maintained 

lawn and garden areas, 

there are great options to host 

outdoor break-out sessions and 

activities. 

“Coopers ticks all the boxes 

and is an easy venue choice to 

make. We are looking forward 

to the New Year and hosting 

a wide range of events in our 

special venue.” 

Impressive EVENTS 

Impressive LOCATION 

A multi-functional event space featuring the latest technology, natural light, and stunning views. 

Coopers makes the perfect conference, meeting or team building destination, and effortlessly 

transforms into a sophisticated venue for gala dinners and corporate celebrations. 

25 Angus Road, Ohaupo, Waikato | Contact Sonya Anderson 021 887 354 

coopersfunctioncentre@gmail.com | www.coopers-functions.co.nz

30 


First on the scene 

1 2 

1-4 Pure Print Tauranga launches new premises. 1. Ngaire and Peter Scott (Advance Building Consultants), with Carina Stavert-Radisich (All-Ways Property 

& Cleaning Services) and Karen Wagstaff (Pure Print). 2. Karen Wagstaff (Pure Print), Chantelle Laurent (Formula One Results), and Shelli Craven (Pure Print). 

3 4 

3. Michelle Barnley (InHarmony), Jill Fryer (Upshot Small Business Help), Lisa Yarr (Lisa Yarr Marketing) and Jacqueline Van der Velden (Designer Plants) 

4. Ingrid Hennessey (Waipuna Hospice), Robert Smith (Pure Print), and Jane Stevenson. 

5 6 7 

5-9 Tauranga Chamber of Commerce Business After 5 at Eagle Ridge function centre. 5. Nigel Herbert and Briana Chadwick (Eagle Ridge). 

6. Nicole Unwin and Deborah Reid ( Eagle Ridge). 7. Mike Everard (Giggle Entertainment Network) and Jeff Baker (Trustpower). 

8 9 

8. Monique van Aken and Jeanette Mindham (Tauranga Chamber of Commerce), and Kelvin Snow (Kiss IT). 

9. Michael Goodhue (Goodhue Sales Impact), Janine and Geoff Williamson (Superior Shelving Systems (NZ).

BAY OF PLENTY BUSINESS BAY OF NEWS PLENTY November/December BUSINESS NEWS 2017 31 X 

Trust. Or Bust: The steps to take now to avoid costly 

mistakes made by unwitting and inactive trustees 

It’s claimed New Zealanders have one of the highest number 

of trusts per head of capita in the world. While this may not be 

surprising, what is, is the number of trustees who have little to 

no understanding of what is required of them. 

A 

trust’s asset protection 

abilities will only be as 

good as the quality of 

time and effort that is spent to 

set it up and administer it. 

Trusts that are managed by 

the original asset owner (the 

settlor) alone and as if the 

assets were still their own, may 

find their trust busted open by 

a court allowing creditors (or 

an ex-spouse) to attack the 

hard earned assets held within. 

Even if the settlor acts as 

one of the trustees, they must 

look to their co-trustees to ask 

for the simplest of things: such 

as receiving funds, or that they 

sell their current home and buy 

a new one. 

The days of the “rubber 

stamp” independent trustee are 

gone, as has been discovered 

by some to their embarrassment 

and expense. 

The fact that settlors no 

longer have ownership or control 

over their settled assets is 

the greatest area of concern for 

potential and existing settlors. 

Choosing the right trustees 

who understand the settlor’s 

intentions for setting up the 

trust, and their wishes as to 

how the beneficiaries of the 

trust are to benefit, requires 

careful consideration. 

While the use of an inde- 

pendent trustee is not a legal 

requirement, one who has the 

skill and ability to carry out 

the legal requirements of trust 

administration will be an asset 

to the trust structure. 

Trustee performance should 

be monitored on an annual 

basis for a variety of reasons. 

One such reason is to avoid 

obtaining costly court orders 

when an incapacitated trustee 

loses mental capacity and their 

appointed (Enduring Power 

of) Attorney is not legally 

authorised to sign the papers 

required to remove them from 

their position. 

The days of the 

“rubber stamp” 

independent trustee 

are gone, as has 

been discovered 

by some to their 

embarrassment and 

expense. 

As trusts mature in New 

Zealand, this problem has 

become more common. 

Because trusts can exist 

for up to 80 years (increasing 

to 125 years when the new 

Trust Act is enacted), trustees 

should be regularly and actively 

reviewing all aspects of the 

trust, including: 

- considering whether the 

original purposes for which 

it was set up are still relevant; 

- the different roles in a 

trust, such as appointors, 

trustees and beneficiaries 

and how and when these 

roles will be passed to the 

next generation 

- the assets and future needs 

of the beneficiaries 

- the impact of changing 

laws and 

- the reporting obligations, 

both domestic and foreign. 

Harris Tate can help with 

all aspects in relation to trust 

establishment and structuring, 

the provision of independent 

trust services, trustee administration 

and support, and indepth 

reviews of structures 

that focus on the impact a trust 

will have on a Residential Care 

Subsidy, if needed. 

We understand that many 

Deeanah Winders - Harris Tate Lawyers 

business owner’s focus is on 

growing their business and nurturing 

important relationships. 

Our focus is on making sure 

your wealth is preserved and 

passed on to the next generation. 

If it’s been more than a year 

since you last reviewed your 

trust and succession plan, then 

contact the team at Harris Tate 

to trust them to take care of 

your Trust. 

Putting your trust 

in the right hands 

will keep you on 

course and heading 

for a safe future. 

Harris Tate Lawyers have the right team 

onboard, with the right experience to assist 

you in protecting the wealth you have worked 

so hard to generate. We’re here to help guide, 

assist, advise or manage you and your Trust 

through whatever may come. 

We know about Trusts. 

With more than 170 collective years of legal experience in Trust review and management 

on hand, we know what works best. Our track record in providing Trust legal services 

and administration speaks for itself. 

Contact Deeanah Winders 07 928 0880 or email deeanah@harristate.co.nz 

Telephone 07 578 0059. 29 Brown St, Tauranga 3110, New Zealand 

harristate.co.nz

ThinkTank Media

Bay of Plenty Business News November/December 2017

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