Well Connected - Siemens Enterprise Communications
Well Connected - Siemens Enterprise Communications
Well Connected - Siemens Enterprise Communications
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20<br />
Contact Centers<br />
Genesys Telecommunications<br />
Laboratories Inc.<br />
Solution family<br />
The Genesys Suite captures, routes, manages, and<br />
reports on inbound and outbound customer interactions<br />
of all types. Leveraging an open-standard IP<br />
infrastructure, it is certified with <strong>Siemens</strong> OpenScape<br />
Voice and can seamlessly align with any enter -<br />
prise business processes.<br />
Genesys helps enterprises evolve to open, virtualized<br />
contact centers. It creates a virtual pool of<br />
resources in the contact center, back office, and<br />
remote locations to simplify administration and the<br />
addition of staff during peak times. Genesys enables<br />
contact centers to improve customer response and<br />
business agility by enabling collaboration among<br />
employees across the enterprise and extending<br />
contact center functionality into the enterprise.<br />
Value added for the customer<br />
> Optimize customer interactions at a lower<br />
total cost of ownership<br />
> Better manage call volumes and contact<br />
center workload to achieve business<br />
objectives<br />
> Provide users with consistent communication<br />
services regardless of location<br />
> Mitigate implementation risks with open,<br />
certified solutions<br />
> Carrier-grade reliability and proven availability<br />
Contact:<br />
Genesys Telecommunications<br />
Laboratories<br />
2001 Junipero Serra Blvd, Daly City<br />
CA 94014<br />
USA<br />
Phone +1 888 GENESYS (436 3797)<br />
<strong>Siemens</strong>@genesyslab.com<br />
www.genesyslab.com<br />
Company description<br />
Genesys is the leading provider of software to manage<br />
customer interactions over the phone, Web<br />
and mobile devices. The Genesys suite connects<br />
customers with the right resources to fulfill custo -<br />
mer requests, optimize customer care goals and<br />
efficiently use resources. Genesys software directs<br />
over 100 million customer interactions every day<br />
for 4,000 companies and government agencies in<br />
80 countries. These companies and agencies can<br />
leverage their entire organization, from the contact<br />
center to the back office, to dynamically engage<br />
with their customers. As a result, Genesys stops<br />
customer frustration, drives efficiency and accele -<br />
rates business innovation.
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