Well Connected - Siemens Enterprise Communications

Well Connected 

Siemens Enterprise Communications 

Technology Partners Solution Guide 

Communication for the open minded 


www.siemens-enterprise.com 

Siemens Enterprise Communications GmbH & Co. KG 

is a Trademark Licensee of Siemens AG

2 

Contents 

Technology Partner Program 

Efficiency and effectiveness through Open Communications 4 

Partner Ecosystem 5 

Technology Partners – greater variety through innovative partner solutions 6 

Technology Segments 7 

Unified Communications 

C4B Com For Business AG 9 

ESTOS GmbH 10 

Formula.fo 11 

Key-link 12 

Kofax Austria GmbH 13 

serVonic GmbH 14 

TE-SYSTEMS GmbH 15 

Telesnap GmbH 16 

Contact Centers 

ASC telecom AG 18 

CreaLog 19 

Genesys Telecommunications Laboratories 20 

Interalia 21 

NICE Systems Limited 22 

Telenet GmbH Kommunikationssysteme 23 

Verint® Systems 24 

Voxtron GmbH 25 

VOXTRONIC Technology 26 

WBe AG 27 

Voice 

ATT-AudioText Telecom AG 29 

Aurenz GmbH 30 

BEYERTONE AG 31 

MSI Solutions GmbH 32 

NovaLink GmbH 33 

SPEECH DESIGN GmbH 34 

tel…roth telecom GmbH 35 

tetronik AEN GmbH 36

3 

Contents 

Phones & Clients 

Ascom Wireless Solutions 38 

Bittel Electronics 39 

BT Trading Systems 40 

GN Netcom GmbH 41 

Handy Tech Elektronik GmbH 42 

Konftel 43 

Nokia 44 

Plantronics GmbH 45 

Polycom 46 

Siemens AG 47 

TANDBERG Telecom AS 48 

Networks, Security & Infrastructure 

APC by Schneider Electric 50 

Comdasys AG 51 

Corning Cable Systems GmbH & Co.KG 52 

Dialogic® 53 

Fujitsu Technology Solutions GmbH 54 

HUBER+SUHNER GmbH 55 

Media5 Corporation 56 

TELES AG Informationstechnologien 57

4 


Efficiency and effectiveness through Open Communications 

Open Communications helps deliver the efficiency and effectiveness that defines the world’s most successful 

enterprises. On-demand access to people and information makes for prompt decisions and speeds up the 

time it takes to perform processes and tasks. So your business can be the first to respond to customers, get 

products to market or act on opportunities. 

At Siemens Enterprise Communications we take a long-term view. Our solutions use open interfaces and 

standards that converge seamlessly with your current infrastructure to make the most of any prior investment. 

But because they embrace SIP technology, you also have the freedom to evolve your communications environment, 

simply and cost-effectively, to meet future needs. 

Siemens Enterprise Communications gives you advantages 

> Award-winning unified communications solutions 

> Business process acceleration and faster decision-making 

> Improved knowledge-sharing and productivity 

> Easy collaboration across boundaries and with portable applications 

> Improved service delivery and increased customer satisfaction 

> Efficient and secure networking 

Our customers are already enjoying the benefits 

We’ve already revolutionized the way that leading enterprises and organizations exploit and manage their 

communications. IBM, Shimano, LTU, Zumtobel Group, Hyundai, Detroit Medical Center and Securities 

America are just some of the open-minded organizations that are benefiting from our Open Communications. 

Details can be found at: www.siemens-enterprise.com

5 


Partner Ecosystem 

Siemens Enterprise Communications recognized early on that it takes effective partnerships to create, im ple - 

ment and distribute highly integrated real-time communications solutions. For this reason, we have de veloped 

a comprehensive partner ecosystem that makes all our partners an integral part of our Open Communications 

approach. This ecosystem creates a balance between everyone within it. United in a common network, we 

join forces with partners in areas such as sales and service, technology, consulting, and supply – an approach 

that benefits our customers, partners and Siemens Enterprise Communications in equal measure. 

Our partner ecosystem enables our customers to 

> use real-time communication to optimize their business processes 

> maximize the performance of their information and communications infrastructure 

> build up long-term relationships with vendors of information and communications solutions. 

Most importantly, this ecosystem provides our customers with the confidence that they can deploy Open 

Communications solutions on-time and on-budget. 

Details can be found at: www.siemens-enterprise.com

6 


Technology Partners – greater variety through innovative partner solutions 

Our Open Communications architecture works with open interfaces. Hardware and software manufacturers 

can use these interfaces to develop specialized applications, products and solutions that enrich and extend 

the Open Communications portfolio. Our customers benefit because they can locate vendors that meet their 

specific needs perfectly. 

Our Technology Partner Program 

Companies of all sizes in a diversity of industry sectors use Open Communications products, solutions and 

services. Many of our customers have a substantial need for telecommunications and IT solutions tailored 

specifically to the demands of their business. By working with technology partners who combine their technical 

expertise with ours, we can provide customers with first-rate products and solutions. 

Our partnerships center on everything from verification of partner products’ compatibility with ours to integration 

of each others’ technologies and the collaborative development of innovative products and solutions. 

We’ve created a strong network that benefits customers and partners alike: 

> Immense range of specialty solutions and products 

Customers can find out about a large number of technology partners’ products and solutions that have 

been tested and certified for full interoperability with Open Communications products. 

> Profitable partnership 

Technology partners benefit from our expertise as a global technology leader; when involved in our 

sales and marketing activities, they can make a sizeable difference to our market reach. 

> Complete integration 

Exclusive online access to documentation, drivers and patches, plus programming tools, manuals, test 

tools, and software development kits. 

> Testing and certification 

Partners can conduct interoperability tests in our labs on standardized Open Communications system 

configurations. If testing is successful, the certificates granted confirm that the partner products tested 

use the published, standardized interfaces of our Open Communications products in the approved and 

documented way.

7 


> Support and contact 

Technology partners have access to extensive support – from the start of projects through to market 

rollout. Events for partners are also held on a regular basis to foster ties within the network and to build 

a strong partner community. 

Based on three levels of partnership (see diagram), our Technology Partner Program is oriented toward our 

various solution and product segments: Unified Communications, Contact Centers, Voice, Phones & Clients, 

Networks, Security & Infrastructure. Partners within these levels are required to have certain special skills and 

competencies that can meet customers’ needs in specific market areas. In association with our partner support 

team, partners can work out which form and level of partnership would align best with their particular business 

focus and business model. 

The products and solutions of our Advanced and Solution Partners are certified on a regular basis with 

respect to their compatibility with our own Open Communications portfolio. The following Solution Guide 

provides you with information on the certified products and solutions of our Technology Partners. 

Contact: Siemens Enterprise Communications GmbH & Co. KG 

Technology Partner Support Team 

Hofmannstr. 51 

81379 München 

Germany 

Phone +49 89 7007-22386 

Mail: hipath.ready@siemens-enterprise.com 

Web: www.siemens-enterprise.com/main/Partners/Technology-Partners.aspx 

Technology Segments 

The technology segments are based on the products and solutions of Siemens Enterprise Communications 

and serve to differentiate between the solution offerings of our partners:

Unified 

Communications

9 


C4B Com For Business AG 

Solution family 

The modular all-in-one solution XPhone Unified 

Communications is just perfect for companies seeking 

to simplify daily work processes by enhancing 

the overall customer value of PBX platforms and 

bringing together all communication channels. CTI 

with database integration, special boss-secretary 

features, and Presence Management with Instant 

Messaging including Outlook / Notes integration 

improve communications with customers and partners 

while allowing for higher-quality service, faster 

response times, cost and time savings, not to 

mention greater convenience for employees. Customers 

who wish to add a Fax Server, a Voicemail 

system and a gateway for text messages can easily 

do so with only little effort. 

Value added for the customer 

> Modular all-in-one solution from one source, 

optimized to enhance the overall value of 

Siemens platforms 

> Try before you buy: Basic CTI version XPhone 

Entry is shipped with most HiPath platforms / 

cost-free 30 day version is available on 

www.c4b.de/en 

> Easy installation and administration, ease of 

use 

> Supports PBX networks, even with different 

makes or models of PBX 

> Process integration leverages additional 

savings potential 

> Additional Fax / Voicemail / Text message 

Server with SMTP interface available on 

request 

Contact: 

C4B Com For Business AG 

Mr Michael Schreier 

Gabriele-Münter-Str. 3-5 

82110 Germering 

Germany 

Phone +49 89 840 798-0 

www.c4b.de/en 

> Supports Outlook, Notes, CRM/ERP solutions 

ODBC, LDAP, Active Directory and more 

> Secure web access via smart phone / web 

browser for mobile workers 

> Suitable for virtual domains, 32/64 Bit platforms, 

Terminal Server / Citrix 

Company description 

Munich-based C4B Com For Business AG has been 

developing and distributing truly integrated CTI 

and Unified Communications solutions for companies 

of all sizes and industries under the XPhone 

brand since 1999. C4B relies on proven standards 

and open interfaces for business process & application 

integration to ensure seamless integration 

with existing ICT infrastructures. With numerous 

certifications and an installed base of more than 

half a million licenses spanning all of Europe and 

beyond, the XPhone solutions are the perfect match 

for any current Siemens platform.

10 


ESTOS GmbH 


ESTOS ProCall Enterprise is a Unified Communications 

solution that offers enterprise-class computer 

telephony integration (CTI), presence management 

and instant messaging to improve business 

pro ces ses in communications-intensive environments. 

The client-server solution offers numerous 

features and services that optimize user workflows, 

simplify recurring tasks and minimize operating errors. 

The ESTOS ECSTA series provides the connection 

with HiPath 3000, 4000 and OpenScape 

Voice systems. These driver middleware products 

stand out for their simple setup, transparent 

functionality, outstanding performance and extreme 

scalability. 


As a Microsoft Gold Certified Partner, ESTOS offers 

32- and 64-Bit Windows compliant software solutions, 

like ESTOS ProCall Enterprise or ESTOS Call- 

ControlGateway for a seamless integration of Siemens 

PBX platforms with Microsoft products like 

the Office Communications Server/Communicator 

client and Exchange/Outlook. The easy and cost-effective 

integration of ESTOS products into the existing 

IT-infrastructure with prevailing CRM- and ERP 

systems is a prerequisite for more effective communication 

processes. Windows terminal-, Citrix 

and virtual server-technologies are also supported, 

helping to reduce the total cost of ownership 

(TCO). 

Contact: 

ESTOS GmbH 

Petersbrunnerstr. 3a 

83219 Starnberg 

Germany 

Phone +49 8151 36 856-177 

info@estos.de 

www.estos.de 


Since 1997, ESTOS has been 

developing innovative and professional standard 

Unified Communications software components. 

With cutting-edge products in the areas of realtime 

collaboration/CTI, middleware and directory 

services, ESTOS addresses businesses that want to 

streamline their communication and collaboration 

processes. More than 200,000 installations and 

successful strategic sales and technology-alliances 

with resellers, distributors and OEM-partners underline 

the outstanding position of ESTOS in the 

European market and make the company a trailblazing 

original that is setting standards for competitors.

11 


Formula.fo 


Totalview PC Attendant for HiPath 3000 and Open 

Office with Presence Management. 

The Totalview solution is a unique Unified Communication 

tool for your company enabling it to expand 

the full overview of the organization from the 

reception to all employees, and opens the possibi - 

lity for all employees to give the same service as 

the reception, broadening the customer service as 

a result. Totalview integrates the PC with the telephone 

system without any wires other than the 

local area network, regardless of the type of telephone 

used: system telephones, cordless DECT’s, IP 

telephones or mobile phones. 


> Full server-based calendar integration 

(MS Exchange, Domino/Lotus Notes) 

> Advanced PC-switchboard, freely movable 

with integrated Presence Management. 

> The optimized switchboard together with the 

improved overview results in higher efficiency 

among employees 

> Better tools make better working environment 

hence higher employee satisfaction and 

improve Customer service and therefore give 

higher customer satisfaction 

> Handles multimode configurations seamlessly, 

also in mixed environments. 

> Complete client functionality with telephony 

control, including open interfaces to other 

systems, such as MS Business Solution. 

Contact: 

Formula.fo 

Stidjagota 5 & 11 

FO-100 Torshavn 

Faroe Islands 

Phone +298 344000 

totalview@total-view.com 

www.total-view.com 

> Integration of GSM Mobile phone Presence. 

> The Mobile Web Application expands your 

workplace from the office to your mobile 

phone. 


Formula.fo was established in 1986 and is located 

in Denmark and in the Faroe Islands. We deliver 

high quality IT-solutions primarily to the Nordic 

countries. TotalView is sold through a network of 

distributors in several countries, and we are still 

expanding. Formula.fo Ltd. is a company of approx. 

68 employees, with a turnover of around 11 million 

Euros. Formula.fo is a Siemens Solution Partner in 

the Siemens Enterprise Partner Program and Micro - 

soft Certified Gold Partner.

12 


Key-link 


EasyLink 

Integration with any existing Customer Relationship 

Management (CRM) software or database 

application with the telephony environment. Computer 

Telephony Integration (CTI) for customer 

identification, dialling from a PC and workspace 

automation. Real-time and historical information 

on telephone traffic of departments and the internal 

organization. Management of contact centres 

by heads of departments and supervisors: monitor, 

run and provide an insight into Automatic Call Distribution 

(ACD) environments. The modular design 

means the EasyLink software suite can be used in 

any organisation. All software modules feature a 

link with the CRM / ERP database. 


> Efficiency increase for anyone using the 

telephone frequently 

> Superb customer friendliness through 

automated caller recognition 

> Awareness of waiting customers and busy 

hours 

> Insight in bottlenecks in telephony settlement 

> Reports and graphical displays as management 

tool 

Contact: 

Key-Link BV 

Mr Jan Lantsheer 

Energiestraat 16 D 

1411AT Naarden 

The Netherlands 

Phone +3135 699 02 30 

info@key-link.com 

www.key-link.com 


Founded in 1999 and based in the Netherlands, 

KeyLink is a specialist on software for computer-telephony 

integration, CRM-integration and call centre 

applications on Siemens HiPath 2000, 3000 and 

OpenOffice. Examples are screenpop, click-to-dial, 

real-time reporting on queues and presence of colleagues 

and call management reporting. With hundreds 

of customers, KeyLink now seeks expansion 

abroad. The software is certified by Siemens for 

both HiPath 2000 and 3000 series, as well as Open- 

Office.

13 


Kofax Austria GmbH 


The Kofax Communication Server is a communication 

solution that ensures the reliable exchange of 

business critical messages among applications, devices 

and people in the most cost efficient manner. 

The Kofax Communication Server interfaces with 

all common media such as ISDN (PRI and BRI) and 

analog lines as well as fax/voice over IP. 


The Kofax Communication Server supports the 

automation of business processes, regardless of 

location, device or media type. That helps to accelerate 

business and reduce costs. The unique architecture 

ensures highest reliability and robustness 

to support fulfillment of compliance regulations 

and security aspects. The centrally manageable 

architecture reduces administration expenses significantly, 

especially in globally distributed environments. 

The hardware separation from the Kofax 

Communication Server is unique in the market, 

offering unmatched flexibility and scalability. 

Contact: 

Kofax Austria GmbH 

Talpagasse 1 

1230 Vienna 

Austria 

Phone +43 1 86645 55180 

henk.honders@kofax.com 

www.kofax.com 


Kofax plc (LSE: KFX) is the leading provider of 

document driven business process automation 

solutions. For more than 20 years, Kofax has provided 

award winning solutions that streamline the 

flow of information throughout an organization by 

managing the capture, transformation and exchange 

of business critical information arising in paper, fax 

and electronic formats in a more accurate, timely 

and cost effective manner. These solutions provide 

a rapid return on investment to thousands of customers 

in financial services, government, business 

process outsourcing, healthcare, supply chain and 

other markets. Kofax delivers these solutions 

through its own sales and service organizations, 

and a global network of more than 1000 authorized 

partners in more than 60 countries throughout the 

Americas, EMEA and Asia Pacific.

14 


serVonic GmbH 


IXI-UMS from serVonic is a unified messaging server 

software that extends IT- and PBX-environments 

with a powerful fax server and/or voice mail, SMS 

and mobile access to the messages. The solution is 

integrated into messaging systems such as Micro - 

soft Exchange Server or IBM Lotus Domino and can 

be connected to Siemens HiPath and Hicom PBXs 

and in migration scenarios. Due to the flexibility 

and the manifold installation variants, IXI-UMS is 

also suitable for complex projects with several sites 

and high demands on security and high availability. 


> Mature unified messaging software solution 

with adequate fax server for central/local ITand 

PBX-architectures 

> Sophisticated concepts for several sites: 

optimal message distribution, message 

routing 

> Support of security concepts with firewall, 

DMZ 

> Supports MWI (Message Waiting Indication) 

> For extremely high demands on high availability 

(server failure): parallel operation, 

cluster-technology 

> Installation possible on virtual servers 

> Compatible with CITRIX, Windows Terminal 

Server 

Contact: 

serVonic GmbH 

Ilzweg 7 

82140 Olching 

Germany 

Phone +49 8142 47 990 

servonic@servonic.de 

www.servonic.com 


serVonic develops software in the fields of tele - 

communication with the main focus on unified 

messaging, fax server, CTI. serVonic strives to 

provide its customers with future-oriented product 

development, based on existing standards such as 

standard interfaces and standard hardware, e.g. 

ISDN, CAPI, TAPI, H.323, SIP. With its long-time 

experience and know-how in the fields of IT and 

PBX, serVonic provides first class solutions, especially 

when features like MWI, Inbound/ Outbound 

Routing and integration into messaging systems 

are needed.

15 


TE-SYSTEMS GmbH 


The XCAPI middleware is a VoIP interface for CAPI 

2.0 compliant applications in the field of UMS, ACD 

or IVR. It is possible to connect to all popular PBX 

systems. Quick and easy migration from ISDN to 

VoIP is possible at the highest level of quality without 

the need for any modification at the existing 

application base. By supporting TLS and SRTP for 

speech and fax communications XCAPI offers the 

highest level of security. 


XCAPI is a software-only solution offering 

> quick and smooth migration 

> a richer feature set in the VoIP area compared 

to an ISDN solution 

> virtualization of telecommunications 

solutions 

> simplified planning and usage of cluster 

scenarios 

> cost-efficient operation and maintenance 

> absolute flexibility with the number of 

communication channels 

> quick adjustment in the number of communication 

channels 

Contact: 

TE-SYSTEMS GmbH 

Max-von-Laue-Weg 19 

38448 Wolfsburg 

Germany 

Phone +49 5363 81 95-0 

Fax +49 5363 81 95-999 

info@te-systems.de 

www.te-systems.de 

www.xcapi.de 


TE-SYSTEMS is specialized in the development and 

distribution of software in the field of audiotex and 

telecommunications for ISDN and VoIP since its 

inception in 1990. The focus is on interactive voice 

response systems for call centers and service platforms 

and the migration of CAPI compliant appli - 

cations into various VoIP environments. By main - 

taining high quality, continuous innovation and 

technology partnerships TE-SYSTEMS secures optimized 

performance of its software and belongs to 

the market leaders in the field of computer tele - 

phony and VoIP middleware. The head office is 

located in Wolfsburg; distribution partners are situated 

in Germany, Belgium, France, the Netherlands, 

Austria and Switzerland.

16 


Telesnap GmbH 


Snapware/WebSnapware: CTI, Presence 

Management and Team Collaboration 


Snapware is a personal productivity and presence 

management solution with integrated high end CTI 

functionality. On the one hand a comfortable usage 

of all telephony functions of the phone system can 

be used on the pc screen. On the other hand optimizes 

Snapware the business workflows by integrating 

data and voice. Additionally the personal 

reachability of each employee is improved. 

Contact: 

Telesnap GmbH 

Industriestr. 3 

70565 Stuttgart 

Germany 

Phone +49 711 90 668 811 

contact@telesnap.com 

www.telesnap.de 


Since 1995 Telesnap is in a leading position in the 

market for the development, marketing and distribution 

of applications for computer telephony integration, 

staff productivity and Presence Management, 

as well as Unified Messaging and operating 

console applications. The focus is the efficient management 

of the entire corporate communi cation 

and personal accessibility. 

The company, headquartered in Stuttgart, currently 

employs 24 people in sales, service and support as 

well as in the development department. The Tele - 

snap is working closely together with technology 

partners such as Aastra, Alcatel, Avaya, Cisco Systems, 

Microsoft, Nortel and Siemens for product 

development. The indirect sales and service model 

of Telesnap GmbH is based on partnerships with renowned 

partners in the integration of local and international 

environment.

Contact Centers

18 


ASC telecom AG 


ASC products supplement HiPath systems with 

dynamic, selective recording of calls and screen 

content as well as speech analysis and quality 

moni toring. ASC’s integrated solutions support Siemens 

Enterprise Communications‘ PBXs including 

HiPath 3000, HiPath 4000, OpenScape Voice and 

OpenScape Xpert. They also integrate with OpenScape 

Contact Center and other contact center 

applications. 

HiPath Ready certified products are MARATHON 

EVOLUTION and EVOip. 


ASC´s software solutions are used in contact 

centers to continuously measure and improve the 

quality of customer contacts. Data from all com - 

munication levels in contact centers are collected, 

brought together and evaluated to help train 

agents and optimize customer service. Based on 

the content of recorded calls and screen activities, 

INSPIRATIONpro reveals improvement potentials in 

contact center operations including processes, 

marketing, sales activities, time of reaction and 

problem analysis. 

Contact: 

ASC telecom AG 

Seibelstr. 2 – 4 

63768 Hösbach 

Germany 

Phone +49 6021 5 001-0 

hq@asctelecom.com 

www.asctelecom.com 


ASC is a leading global provider of innovative so - 

lutions to record, analyze and evaluate multimediabased 

communications. ASC’s solutions reveal information, 

enable companies and organizations to 

considerably improve their value creation: contact 

centers enhance customer service, efficiently deploy 

staff and increase productivity. Financial institutions 

fulfill documentation requirements, achieve a 

higher level of legal security and reduce costs. First 

responders and public safety organizations enhance 

reactivity in emergency situations. 

ASC subsidiaries and sales offices in Great Britain, 

France, Poland, Switzerland, the United States, Japan 

and Singapore as well as certified, powerful 

distribution partners realize ambitious customer 

projects in more than 60 countries. An export 

quota of almost 70 percent, together with its 

worldwide service network, makes ASC a powerful 

global player.

19 


CreaLog 


“HiPath Ready” certified products and solutions: 

> CreaLog Voice Portal for OpenScape Voice 

and OpenScape Contact Center 

> CreaLog Voice Portal for HiPath 4000 

> CreaLog Voice Portal for HiPath 3000 

> CreaLog Voice Portal for HiPath ProCenter 

all offer cost reduction to the enterprise with 

a short RoI. Their customers enjoy a 24/7 

easy-to-use voice self-service by phone. 


> Voice enabled Auto-Attendant, prequalification 

for skill-based routing, 

intelligent waiting queues, callback 

management and voice self services for 

HiPath ProCenter and OpenScape Contact 

Center 

> Self-Service Phone Banking and Phone 

Brokerage for finance 

> Fault management, meter reading and 

auto-attendant for utilities 

> Voice automation solutions for Health Care 

> UMTS/SIP Interactive Voice Video Response 

for Helpdesk and Call Center 

> Automated address and account information 

update for enterprises with large customer 

databases 

> Schedule information and ticketing for 

airlines and public transport 

> Customer care solutions, Mass calling 

platforms and ASP solutions for Telcos 

> Voting and Home shopping platforms for TV 

and Radio stations 

Contact: 

CreaLog GmbH 

Jürgen Walther 

Frankfurter Ring 211 


Germany 

Phone +49 89 324 656-32 

marketing@crealog.com 

www.crealog.com 


With more than 400 customers from all size and lines 

of business, CreaLog is the leading provider of 

Voice Portal solutions for SEN. Corporate customers, 

call centers and network operators, all profit from 

our thorough experience with the integration of 

Voice Portals to all HiPath and ProCenter solutions, 

CTI middleware and business IT architectures. We 

stand out for our comprehensive expertise in Voice 

User Interface design, speech recognition and Textto-Speech 

of all major brands.

20 


Genesys Telecommunications 

Laboratories Inc. 


The Genesys Suite captures, routes, manages, and 

reports on inbound and outbound customer interactions 

of all types. Leveraging an open-standard IP 

infrastructure, it is certified with Siemens OpenScape 

Voice and can seamlessly align with any enter - 

prise business processes. 

Genesys helps enterprises evolve to open, virtualized 

contact centers. It creates a virtual pool of 

resources in the contact center, back office, and 

remote locations to simplify administration and the 

addition of staff during peak times. Genesys enables 

contact centers to improve customer response and 

business agility by enabling collaboration among 

employees across the enterprise and extending 

contact center functionality into the enterprise. 


> Optimize customer interactions at a lower 

total cost of ownership 

> Better manage call volumes and contact 

center workload to achieve business 

objectives 

> Provide users with consistent communication 

services regardless of location 

> Mitigate implementation risks with open, 

certified solutions 

> Carrier-grade reliability and proven availability 

Contact: 

Genesys Telecommunications 

Laboratories 

2001 Junipero Serra Blvd, Daly City 

CA 94014 

USA 

Phone +1 888 GENESYS (436 3797) 

Siemens@genesyslab.com 

www.genesyslab.com 


Genesys is the leading provider of software to manage 

customer interactions over the phone, Web 

and mobile devices. The Genesys suite connects 

customers with the right resources to fulfill custo - 

mer requests, optimize customer care goals and 

efficiently use resources. Genesys software directs 

over 100 million customer interactions every day 

for 4,000 companies and government agencies in 

80 countries. These companies and agencies can 

leverage their entire organization, from the contact 

center to the back office, to dynamically engage 

with their customers. As a result, Genesys stops 

customer frustration, drives efficiency and accele - 

rates business innovation.

21 


Interalia 


Specializing in music and messaging delivery 

systems. 

Interalia has been a Siemens Enterprise partner 

since more than 10 years. We deliver the most reliable 

solutions available, proven in existing Siemens 

installations: 

> ACD announcements 

> call processing 

> information lines 

> music & messaging for on-hold and in-store 

applications 

> auto-attendant 

> failover when IVR and voicemail systems are 

unavailable 

Value added for the customer: 

> reliable 

> easy for customers to set-up and configure 

themselves 

> scaleable 

> backed by our reputation for providing outstanding 

service 

Maximize the level of service to your customers 

with Interalia’s effective, proven message delivery 

systems. 

Contact: 

Interalia 

Simon Latham 

Bridge End Road 

Grantham, Lincolnshire 

UK 

Phone +44 1476 594207 

slatham@interalia.com 

www.interalia.com 


Interalia is a global leader in message delivery 

systems with over 250,000 customers worldwide. 

Siemens and Interalia work together to provide a 

reliable, scalable and cost-effective music and 

messaging solution.

22 


NICE Systems Limited 


NICE Perform is the market leading solution in 

creating insights from interactions utilizing call re - 

cording, advanced Quality Management (QM) and 

analytics solutions designed for contact centers 

and enterprises. It is a unified solution that provides 

100% capture and monitoring of customer inter - 

actions on which it performs the full suite of multidimensional 

analytics, such as word spotting, emotion 

detection, talk analysis, call flow analysis, and 

more. These unique capabilities go beyond the 

surface enhancements that previous-generation 

quality management systems offer. 

HiPath Ready certified: NICE Perform Release 3.1 

with HiPath 4000 V4.0 


NICE Perform integrates discrete interactions into 

an all-inclusive system. It analyzes multi-dimensional 

aspects of every interaction, flags calls for further 

analysis (for example, from customers at risk of 

defecting), and drives business performance. Many 

organizations worldwide are benefiting today from 

NICE Perform’s ability to capture information, gain 

insights, take action and drive business performance. 

Contact: 

NICE Systems Limited 

8 Hapnina Street 

POB 69 

Ra’anana 43107 

Israel 

Phone +972 9 775 3777 

info@nice.com 

www.nice.com 


NICE Systems (NASDAQ: NICE) is the leading provider 

of insight from interactions solutions and value-added 

services, powered by convergence of advanced 

analytics of unstructured multimedia 

content and transactional data – from telephony, 

web, email, radio, video, and other data sources. 

NICE’s solutions address the needs of the enterprise 

and security markets, enabling organizations to 

operate in an insightful and proactive manner, and 

take immediate action to improve business and 

operational performance and ensure safety and 

security. NICE has over 24,000 customers in more 

than 135 countries, including over 85 of the Fortune 

100 companies.


Telenet GmbH Kommunikationssysteme 


Telenet Voice4J Release 2 for OpenScape Voice 

Portal at OpenScape Voice und HiPath 4000: 

Voice4J is a Java-based framework for developing 

and operating intelligent voice applications and 

voice self services, especially for the automation of 

work flows and business processes. Voice4J is developed 

to reduce development efforts in individual 

projects. A number of prepackaged applications 

are available, based on Voice4J technology, 

e.g. Telenet Customer Survey, Call Ticket voice controlled 

switchboard or Telenet Issue Tracking. The 

prepackaged applications are suitable for projects 

without any need for individual customization. 


> Voice4J Solutions are developed to save costs 

as well as to improve the customer service 

> Voice4J Solutions provides automated 

processes to increase the efficiency of the 

staff by taking charge of standard tasks. 

> Voice4J Solutions are featured with a webbased 

configuration 

> Customer Survey: Allows for quality 

mana gement without increasing resources 

and effective monitoring of internal and 

external services 

> Issue Tracking: Improves your service offering 

in general and enlarges availability times to 

24/7 and offers a higher service-quality in 

filed-service 

Contact: 

Telenet GmbH 

Kommunikationssysteme 

Marsstr. 33 


Germany 

Phone +49 89 36073-0 

Fax +49 89 36073-125 

info@telenet.de 

www.telenet.de 

> Call Ticket: Boosts the reachability of your 

staff 

> Call Ticket: Uses the presence information of 

your UC system for automatic switching 


Telenet GmbH Kommunikationssysteme with headquarter 

in Munich is one of the leading specialists 

in the German-speaking region for interactive voice 

dialogues and solutions for testing video and voice 

applications, VoIP networks and Contact Centres. 

Founded in 1982, Telenet is an experienced and 

well-established player in the market and cultivates 

a strong network of partnerships and strategic 

alliances with numerous companies in the voice 

and telecommunications industries. 

For more information, please see: www.telenet.de 

23 Jürgen Day, Account Manager 

Phone +49 89 36073-121 

Fax +49 89 36073-125 

Mobil +49 160 90676985 

j.day@telenet.de

24 


Verint® Systems 


Impact 360® is a suite of powerful, analyticsdriven 

workforce optimization software and services 

that helps organizations improve everything 

that impacts the customer experience. From interactions 

in contact centers and branch offices to the 

underlying back-office processes for service delivery, 

Impact 360 can provide unprecedented visi - 

bility into performance, operations, and customer 

intelligence across the enterprise. Functionality, 

available individually or grouped as packages, includes: 

> IP, TDM and screen recording, specifically 

engineered to integrate with Siemens 

Enterprise Communications’ telephony 

environments 

> Quality monitoring 

> Speech and data analytics 

> Workforce management and strategic 

planning 

> Performance management 

> eLearning 

> Coaching 

> Customer feedback surveys 

> Desktop application analysis 


Impact 360 analytics-driven workforce optimization 

helps organizations: 

> Capture and analyze customer interactions. 

> Improve workforce performance. 

Contact: 

Verint Systems Inc. 

330 South Service Road 

Melville, NY 11747 

USA 

Phone +1-631-962-9600 

marketing.ccs@verint.com 

www.verint.com 

> Uncover business trends and competitive 

advantages. 

> Discover the root cause of customer and 

employee behaviour. 

> Make better decisions faster. 

> Connect customer care operations more 

tightly with the rest of the enterprise. 

> Enhance customer service across the 

organization. 


Verint® Systems Inc., headquartered in Melville, 

New York, is a leading provider of Actionable In - 

telligence® solutions for an optimized enterprise 

and a safer world. Today, more than 10,000 orga - 

nizations in over 150 countries rely on Verint solutions 

to perform more effectively, build competitive 

advantage and enhance the security of people, 

facilities and infrastructure.

25 


Voxtron 


> Axxium, a speech portal and multimedia IVR 

system for Siemens Enterprise Communications 

HiPath 3000 and 4000 and also for 

OpenScape Voice 

> agenTel, a contact center solution for 

Siemens Enterprise Communications HiPath 

3000 and 4000 and also for OpenScape Voice 


Combined with the Siemens Enterprise Communications 

solutions, Voxtron’s products for Customer 

Interaction become the ideal company partner for 

first-rate customer service. Overview: 

> Flexible software solutions for IVR, ACD, UMS, 

CTI based on client/server concept 

> Highly compatible with Hicom and HiPath 

PBXs and with OpenScape Voice 

> Easy integration with existing IT and telecom 

infrastructure 

> Skill-based routing of calls, faxes, webchat 

and emails, with Outbound Dialer included 

> Historic and real-time statistics, wallboards, 

open interfaces 

Contact: 

The Voxtron Factory N. V. 

Hoogkamerstraat 233 

9140 Temse 

Belgium 

Phone +32 3 760 40 40 

jan.vidts@voxtron.com 

www.voxtron.com 


For more than 15 years the Voxtron group has 

been dedicated to software development and system 

integration of Customer Interaction Solutions. Its 

portfolio consists of products for speech portals 

(IVR), call and contact centers (ACD), message distribution 

(UMS) and office tools (CTI/Presence). 

Voxtron has more than 12.000 customers worldwide. 

They consist of medium-sized and large 

companies, banks and insurance companies, governments, 

cities and municipalities, trade and industries, 

energy providers and waste-processing firms. 

Together, they use about 125.000 licenses for 

Voxtron products. 

Sales in Benelux: 

Voxtron Benelux N. V. 

Uilenstraat 155 

9100 Sint-Niklaas 

Belgium 

Phone +32 3 760 40 20 

johan.de.belie@voxtron.com 

www.voxtron.be

26 


VOXTRONIC Technology 


voxlog® professional 

With voxlog®, central voice logging in companies 

and organisations is safe and efficient. The data based 

recording includes all relevant call, connection 

and additional data. The logging of the most diffe - 

rent transfer technologies such as radio, analogue 

and digital communication, GSM-R, VoIP, and TE- 

TRA is possible with one appliance and is scalable at 

will. 


Technologically advanced solutions by VOXTRONIC 

allow improvements in safety and the optimized 

utility of the systems used. VOXTRONIC products 

and solutions are required wherever communi - 

cation and security is required. Amongst others by 

banks, insurance companies, call centers, investigation 

agencies, control centres (ambulance, fire 

departments, police), telecommunication moni - 

toring, revenue assurance, railways, air traffic control, 

transport services, power suppliers, industry. 

Contact: 

VOXTRONIC Technology 

Jochen-Rindt-Str. 15 

1230 Vienna 

Austria 

Phone +43 1 8174846 0 

office@voxtronic.com 

www.voxtronic.com 


VOXTRONIC Technology is a leading international 

developer and producer of security-related solutions 

for voice and data logging for analysis and documentation, 

as well as of alarm systems with intelligent 

scenario management, real-time messaging and 

alarm conferences. Innovation and flexibility are 

for VOXTRONIC matters of course, customer satisfaction 

is our constant motivation.

27 


WBe AG 


CallCenter CCS with 

> analogue voice channels up to 64 ports 

> digital voice channels over S2M linking 

up to 360 

> SIP connect with next certification 

Our business intelligence platform is designed to 

meet the requirements of highly sophisticated 

contact centers. That system allows an individual 

and professional customer care. It includes features 

such as CTI-integrations, voice portals, Powerdailing, 

voice recording, Present Management, Aggregate 

Routing, unified messaging and alerting. It can be 

integrated into traditional or VoIP telecommunication 

environments. 


> One CTI call center platform for wide variety 

of business needs 

> The services rang from setting up mobile 

home workplaces up to the installation of 

complete virtual offices 

> Networking with heterogeneous and homo - 

genous infrastructure 

> Development team dedicated to adapt the 

system to customer needs 

> Option to provide tailor made solutions 

Contact: 

WBe AG 

Ruchwiesenstr. 5 

8157 Dielsdorf 

Switzerland 

Phone +41 44 / 855 44 44 

wbe@wbe.ch 

www.wbe.ch 


WBe is one of the well established companies 

developing products for call center systems. The 

success of our telecommunication solutions is based 

on developing innovative systems and taking 

into consideration the customers needs and requirements 

of the existing infrastructure.

Voice

29 

Voice 

ATT-AudioText Telecom AG 


Intelligent Alerting & Communication 

The Alarm Management Server (AMX) centralizes 

the processing of all events seized by external sources 

(building/process control, fire alarm, network 

management, nurse call, etc.) and notifies the 

alarm organization based on the respective 

scenario through different communication media 

by SMS, telephone call (VOIP), email, SNMP traps, 

Paging or text messages on cordless handsets 

(DECT/WLAN). 

The AMX can do pretty much anything: from pure 

text transmissions to switching an emergency conference 

call between several subscribers or activating 

manual ad-hoc alarms (text / voice / TTS) and 

many things more. 


Our know-how makes us to a leading provider of 

customized solutions in the area of alerting and 

communication. ATT AG distributes and realizes 

self-developed solutions. Due to this fact we do 

not only offer short time to market for customized 

applications but also an excellent support after 

“going live”. 

All modules were developed strictly according to 

uniform rules by using leading-edge WEB technologies 

and methods (ASP.NET, MS SQL, AJAX, etc.). 

This increases the stability and consistency of our 

solutions with regard to new features and external 

compatibility. Not a single module is proprietary. 

All hardware and software is made of standard 

Contact: 

ATT- AudioText Telecom AG 

Zürcherstr. 30 

8604 Volketswil 

Switzerland 

Phone +41 44 908 6000 

Fax +41 44 908 6006 

info@attag.ch 

www.attag.ch 

components, which simplifies support and guarantees 

a high level of investment protection. 


ATT-AudioText Telecom AG is developing since 

1995 customized solutions within the ranges of 

Alerting, Voice Mail, Computer Telephony Inte - 

gration (CTI) and Interactive Voice Response (IVR).

30 

Voice 

Aurenz GmbH 


Controlling Software AlwinPro: All costs that are 

incurred in the ICT environment are processed 

transparently, according to data privacy regulations, 

reliably and source-based. From the first purchase 

costs, through current connection costs, maintenance 

costs and fixed expenses all the way to 

employees and cost centers – if desired, regionally 

structured by locations and departments. 

Analysis Software Anna4: Analyzes the availability 

of the entire company and continually delivers information 

about how well your customers can reach 

you, how fast your employees react to the telephone, 

how telecommunication costs develop and 

where there is hidden potential. 

Invoice Software AlwinPro Care: For ICT and 

entertainment services in health care: Patients 

become demanding customers that expect more 

than just good medical treatment and professional 

care. Connections for a telephone, TV and Internet 

should help to make their stay with you as comfor - 

table as possible. However, these are also additional 

sources of revenue that have to be invoiced transparently 

and easily. 

Controlling Software AlwinPro Hotel: To invoice 

the telephone costs in smaller to mid-sized hotels 

and pensions. 

Contact: 

Aurenz GmbH 

Am Kührain 24 

72622 Nürtingen 

Germany 

Phone +49 7022 93 355-0 

info@aurenz.de 

www.aurenz.de 


> Source-based cost allocation, long-term cost 

planning, new savings potential 

> Process optimization due to automatic 

program flows 

> Better availability, more satisfied callers 

> Less administration; quicker invoicing of 

telephone, TV and Internet costs; minimal 

maintenance effort 


With experience from over 25,000 installations, 

Aurenz is one of the leading experts for intelligent 

standard software, customer-specific project solutions, 

consulting and data privacy in the ICT field 

today. The solutions offered by Aurenz increase 

your productivity, lower costs and create complete 

transparency.

31 

Voice 

BEYERTONE AG 


Voice solutions 

> musiphone® SC/SCM IVR with speech recog - 

nition via So, S2M and VoIP 

Announcement and Music-on-Hold 

> musiphone® MPPI®-USB module (internal 

MoH for HiPath 3000) 

> musiphone® NEXT LEVEL PRO, multiline 2/4, 

multimax 2/4, M 

> musiphone® Duo, musiphone® mp3 / 

mp3LAN, memophone 2/4 twin 

Other solutions 

> Conference phone AKS 60 / 200 / 200 DECT 

for HiPath OpenStage / Cordless 

> CallRecording (via USB to PC or with USB 

flashdrive stick) 


BEYERTONE AG provides all announcement and 

music functionality for PBX systems out of one 

hand, including services from its own sound studio 

for professional recordings. Currently, BEYERTONE 

AG is especially engaged in the development of widely 

scalable server platforms for voice applications 

including automatic speech recognition (ASR) and 

text-to-speech (TTS), e.g. in connection with call 

center environments. All systems can easily 

be adapted to the customer’s requirements in short 

times by customising options and services of 

BEYERTONE AG. 

Contact: 

BEYERTONE AG 

Max-Volmer-Str. 29 

40724 Hilden 

Germany 

Phone +49 2103 24 800 

info@beyertone.com 

www.beyertone.com 


In the wake of constant developments in PABX 

technology BEYERTONE AG is engaged in a per - 

manent dialogue with the development teams of 

the main PABX manufacturers, reason enough for 

Siemens Enterprise Communications to have the 

company as technology partner for 20 years now. 

This means it is able to supply integrated speech 

and music systems as well as innovative scalable 

voice solutions for small PBXs right through to 

large network telephone systems.

32 

Voice 

MSI Solutions GmbH 


> TeleData Office – call accounting software 

for Siemens PBX also in cross-linked systems. 

> TeleData is the classic call accounting solution 

for all PBXs of the HiPath-family of Siemens 

Enterprise Communications. Easy usability, 

unrivalled cost calculation and the variety of 

interfaces characterize this product. 

> HospiX Open is a Management System for 

“Double Play” Hotel-Communication (Telephone 

and Internet). A user-friendly solution 

with PMS interface to support a commercial 

operation of the entire communications faci - 

lity and adequate services for highest guest 

satisfaction. 


HospiX Open combines modular a billing and reporting 

system with typical hotel service functions 

and the interface to the hotel front office system 

(PMS). Functional extensions of the basic system: 

> HospiX IP manages the internet access for 

hotel guests and logs the usage. 

> HospiX Net uses the existing two-wire telephone 

line to provide your guests with broadband 

internet from the hotel room. 

> HospiX Voice: Comfort wake-up, a separate 

server with preinstalled software for voiceoperated 

wake-up call and voice mailbox for 

the hotel guest. 

Contact: 

MSI Solutions GmbH 

Geisenhausenerstr. 17 


Germany 

Phone +49 89 748 564-0 

info@msi-telesolutions.com 

www.msi-telesolutions.com 


MSI is the producer of the SEN-OEM product 

“Teledata Office”. For more than two decades, 

these products are proved high technology in the 

field of call data records and analysis. The modular 

hotel solution HospiX Open for any type of hotel 

and accommodation facility uses the SEN switches 

as base. It should be emphasized the easy handling 

and installation that is specifically tailored to the 

needs of the hotel market. Our partners trust in our 

competence as full service provider: Development, 

production, marketing and support from one 

source.

33 

Voice 

NovaLink GmbH 


NovaAlert is an alerting, messaging and infor - 

mation server which communicates with various 

systems over a wide range of interfaces. 

NovaConf is a conference system with several 

options: Dial In, Dial Out, Ad Hoc. 

NovaMail is a unified messaging system (voicemail, 

email, fax) with special functionality for the 

health care and hospitality sectors. A large, inter - 

active Voice Response System IVR is also included. 

NovaTax is an invoicing system, allowing both the 

automatic production of accounts and the calcu - 

lation of statistics. 


> Modular system structure 

> Protection of investment (extensions possible 

at any time) 

> All interfaces are supported, also VoIP 

> Applicable to all sectors (hospitality, financial, 

industry etc.) 

> Rapid development, quick to market 

Contact: 

NovaLink GmbH 

Business Tower 

Zürcherstr. 310 

8500 Frauenfeld 

Switzerland 

Phone +41 52 762 66 66 

info@novalink.ch 

www.novalink.ch 


Founded in 1996, NovaLink develops CTI (Computer 

Telephony Integration) products for both the industry 

and service sectors. These CTI solutions support 

all common systems and interfaces. With over 

10 years of experience, NovaLink’s CTI products 

have proven themselves in the market. More than 

1500 projects have been implemented, from standard 

to customised solutions. Customers and partners 

benefit from the extensive know-how and experience 

of this dynamic company.

34 

Voice 

SPEECH DESIGN GmbH 


Fix-Mobile Convergence, Messaging, Conferencing 

and more. 

Teleserver Mobile Pro (FMC Solution, Mobile PBX 

and Conferencing Solution) 

Teleserver Mobile Pro integrates mobile phones as 

extensions of a company’s telephone network. 

Every office call can be received or initiated from 

either a mobile or wireline telephone. Mobile employees 

communicate via a single telephone number 

(office PBX extension number) no matter what 

phone they actually use. In addition, convenient 

office phone functions are extended to the mobile 

phone. 

Xpressions Compact 

Other SPEECH DESIGN solutions (e.g. Xpressions 

Compact) are part of the HiPath 3000 PBX concept 

and provide voice messaging, conferencing, automated 

attendant, music-on-hold, mobility and 

further functions. 


SPEECH DESIGN solutions like the FMC product 

Mobile Pro and Xpressions Compact are based on 

the latest technology platforms but are designed 

for easy use by non-technicians, thus giving the 

products an enormous user acceptance and benefit. 

“High Tech meets daily business” 

Contact: 

SPEECH DESIGN GmbH 

Industriestr. 1 

82110 Germering 

Germany 

Phone +49 89 89 458-0 

sales@speech-design.de 

www.speech-design.de 


SPEECH DESIGN is a leading European provider of 

messaging and mobility solutions for the corporate 

and carrier markets. More than 140,000 companies 

and millions of individual users benefit daily from 

SPEECH DESIGN’s added-value communications 

solutions delivered by our partners: Europe’s premier 

suppliers of enterprise and public networks. 

SPEECH DESIGN was founded in 1982 and is headquartered 

in Germering (near Munich) in Germany.

35 

Voice 

tel…roth telecom GmbH 


automated attendant 

> Sound Pl@yer micro vA 

music-on-hold 

> Sound Pl@yer micro MP3 

> Sound Pl@yer MP3 Rack 

> Sound Pl@yer eMusic 

automated attendant & music-on-hold 

> Sound Pl@yer duo 

> Sound Pl@yer duo MP3 


A professional calling management is an audible 

entrance to your company and an effective marketing 

to suggest products and services. Nearly every 

customer alights in music on hold, by getting connected 

to his dialogue partner. This time can be 

used effective for information and presents a more 

comfortable enjoyment than standard music titles. 

The simple handling and remote technology (for 

Sound Pl@yer eMusic also via E-Mail) is oriented to 

services with low costs. Further the tel…roth sound 

studio realizes an individual image with services. 

Contact: 

Tel..roth telecom GmbH 

Abt.: Sound Pl@yer 

In den Weiden 9 

40721 Hilden 

Germany 

Phone +49 2103 4 999-96 

info@soundplayer.info 

www.soundplayer.info 


More than 20 years of experience in voice and music 

for PBX-systems stand for quality and innovative 

solutions “made in germany”. The tel…roth sound 

studio completes the service portfolio for a professional 

audio image.

36 

Voice 

tetronik AEN GmbH 


The demands placed on todays telecommunications 

go far beyond simply making telephone calls 

and receiving messages. HiPath DAKS, the ‘Digital 

Alarm- and Communication-Server’, completes 

most of these functions and is predominantly 

applied for: 

> broadcasts and alarms 

> telephone conferences 

> personal security measures with location 

tracking and visualisation of the obtained 

results 

> one number services and group calls 

> announcement and open listening services 

> telephony access services for host systems 


HiPath DAKS is easy to incorporate into any PBX 

infrastructure, be it VoIP or ISDN, using WLAN or 

DECT wireless technology – just like an additional 

telecommunication node. The open interfaces of 

the DAKS-System, LAN based (particularly with 

ESPA-X), serial and contacts, enable a smooth 

access of external systems to the entire telecommunication 

network. 

> DAKS facilitates and accelerates 

communication. 

> DAKS protects and alerts. 

> DAKS gives increased mobility to employees. 

> DAKS optimizes telephone availability. 

> DAKS handles tedious routine tasks reliably 

and independently 

Contact: 

tetronik GmbH AEN 

Silberbachstr. 10 

65232 Taunusstein 

Germany 

Phone +49 6128 963-1 

info@tetronik.com 

www.tetronik.com 


tetronik is an independent, medium-sized German 

high-tech business. With a staff of 30, we develop, 

produce and distribute information technology 

systems, hardware and software, all in one hand – 

from highly customized solutions to standardized 

systems implemented around the world. At tetronik 

our business areas Consulting, Research & Development, 

Production, Service and Support all 

operate under one roof, facilitating extremely short 

communication lines for the best obtainable results. 

The outstanding quality and superior reliability of 

our products and services are our first and foremost 

priority.

Phones & Clients

38 


Ascom Wireless Solutions 


Ascom i75 VoWiFi handset 

The Ascom i75 VoWiFi handset is a wireless 802.11 

telephone available in three variants: the Protector, 

the Medic Protector, and the Messenger model. 

The Protector and Medic Protector variants include 

personal alarming, text messaging, push-to-talk 

and voice services. The Messenger variant includes 

text messaging and voice services only. All variants 

are robust units designed to function in tough en - 

vironments such as healthcare, secure establishments 

or manufacturing industry. 

The handsets are standards-based and support 

advanced WiFi features for long battery life, high 

speech quality and high security. An embedded 

Ekahau client enables possibilities to use locationbased 

services over any generation of WiFi networks. 


Combining Siemens HiPath IP-PBX platforms together 

with Ascom i75 VoWiFi handsets allows our 

customers the opportunity to utilize Siemens feature-rich 

and scalable call control architecture and 

Ascom’s rugged, purpose-built wireless i75 handsets. 

The Ascom i75 handsets integrate to the Siemens 

HiPath platforms via SIP to enable wireless telephony. 

Wireless messaging and wireless personal 

alarm is supported and handled independently of 

the PBX over the WiFi network. Built to support 

Contact: 

Ascom Wireless Solution 

Henrik Sandberg 

Grimbodalen 2 

402 76 Gothenburg 

Sweden 

Phone +46 31 559300 

henrik.sandberg@ascom.se 

www.ascom.com 

Interactive Messaging, this handset is uniquely 

equipped to communicate with a comprehensive 

range of external sources, including building management 

systems, hospital systems and production 

process systems. In addition, all handsets 

can be managed remotely from one single interface 

trough the unique portable device management 

system. 


ASCOM WIRELESS SOLUTIONS is a leading provider 

of on-site wireless communications for key segments 

such as hospitals, manufacturing industries, 

retail and hotels. More than 75,000 systems are 

installed at major companies all over the world. 

The company offers a broad range of voice and 

professional messaging solutions, creating value 

for customers by supporting and optimizing their 

Mission-Critical processes. The solutions are based 

on VoWiFi, IP-DECT, DECT, Nurse Call and paging 

technologies, smartly integrated into existing enterprise 

systems. The company has subsidiaries in 

10 countries and 1,200 employees worldwide. 

Founded in the 1950s and based in Göteborg, 

Sweden, Ascom Wireless Solutions is part of the 

Ascom Group, listed on the Swiss Stock Exchange.

39 


Bittel Electronics 


Bittel Electronics provides a wide range of IP (SIP) 

and analogue telephone terminals specifically for 

hotel and hospitality telecommunications requirements. 

Bittel hotel telephones are available in a 

variety of formats such as with Caller Display, DECT 

communication, phones for bathroom and lobby, 

and come with programmable guest service keys 

and full-length custom hotel-branded faceplates. 


> Telephone handsets designed to offer specific 

hotel functionality and features 

> Customized faceplates and branding to each 

individual hotel brand and property 

> Superior functionality from analogue 

extensions, and lower cost considerations 

> Wide range of models suited to hotel room, 

hotel suite, bathroom and lobby use 

> Universal SIP compliance with IP phone 

models and Siemens HiPath Ready certified 

> Enhanced products add value to the hotelier 

by integrating superior space-saving and high 

value functions such as integrated phone, 

radio/alarm clock, MP3 audio station and 

connectivity panel for HDTV and STB services. 

Contact: 

Bittel Electronics (EU) 

50 Broadway 

London SW1H 0RG 

United Kingdom 

Phone +44 203 405 1200 

Europe@bittelcom.com 

www.bittelcom.eu 


Headquartered in Rizhao, China, with comprehensive 

distribution, technical and marketing support 

in Europe and around the world, Bittel is a rapidly 

growing provider of innovative technology solutions 

for the global hospitality industry. Bittel products 

are known for their reliability and groundbreaking 

designs, and are installed in thousands of hotels 

around the world. Bittel is not interested in making 

the same tired products as other companies. Bittel 

is moving forward. Please visit us at 

www.bittelcom.eu

40 


BT Trading Systems 


ITS with HiPath 4000 

The ITS voice trading platform has been built specifically 

for the trading floor and its exacting 

requirements. It incorporates the best of new and 

established technologies, using them to match the 

individual customer’s needs, irrespective of the size 

of the trading room. The range of ITS voice platforms 

support voice distribution and conferencing 

between the network, PBX, turrets and other voice 

systems. Comprising a number of fully digital and 

highly fault tolerant modules, each ITS platform 

can be configured to meet the needs of any trading 

floor. 


> Systems integration 

> Prime contracting 

> Managed service 

> Communications solutions 

> 24x7x365 Global service 

> Comprehensive Business Continuity 

> Provider of TDM & IP desktop delivery 

> Backwards compatibility; evolution 

Contact: 

BT Trading Systems • Clare Flynn 

Annandale House 1 Hanworth Road 

Sunbury on Thames 

TW16 5DJ – UK 

Phone +44 1932 773 422 

Clare.flynn@bt.com 

www.bt.com 


BT Trading Systems division is part of BT Global Services. 

BT’s ITS Trading Platform has become 

synonymous with reliability, performance and 

robustness in trading rooms throughout the world. 

BT maintains ITS Voice Trading Platforms in 1,900 

trading floors across 51 countries, supporting over 

900 clients world wide with over 60,000 traders 

use an ITS turret. BT collaborates with Siemens 

through the Enterprise Partner Program in order to 

integrate products from BT with the Siemens platforms.

41 


GN Netcom GmbH 


> Jabra PRO 9470, EHS – First cordless DECT 

headset with user-friendly touch screen, for 

desk phone, softphone and mobile phone 

> Jabra GN9350e, EHS – Cordless DECT Headset 

for the Office Phone and/or the PC 

> Jabra BIZ 2400-Series – Corded Headset 

> Jabra GN2100-Series – Corded Headset 

> Jabra GN2000-Series – Corded Headset 

> Jabra GN8000 – Multi Purpose Amplifier 

> Jabra GN8120 – USB Adapter with HID- 

Functionality on Siemens OptiClient 


> Hands free – multitasking 

> Increased mobility 

> Optimized ergonomics 

> Excellent acoustics and hearing protection 

> High efficiency 

> Electronic Hookswitch (with cordless headsets) 

– ability of remote taking and ending 

calls 

> Easy plug & play – no software installation 

necessary 

> Individual comfort – choice of lightweight 

wearing styles and comfortable earpiece 

materials 

Contact: 

GN Netcom GmbH 

Christian May 

Traberhofstr. 12 

83026 Rosenheim 

Germany 

Phone +49 8031 2 651-26 

cmay@gn.com 

www.jabra.com 


Through its Jabra brand, GN Netcom is a world leader 

in innovative headset solutions. With around 

900 employees and sales offices around the world, 

GN Netcom develops, manufactures and markets a 

broad range of wireless headsets for mobile users 

and both wireless and corded headsets for contact 

centre and office-based users. GN Netcom’s business 

activities also include its original equipment manufacturing 

(OEM) business. GN Netcom is a subsi di - 

ary of GN Store Nord A/S.

42 


Handy Tech Elektronik GmbH 


With the technology of Handy Tech, professional 

workplaces are created for people with visual impairments. 

With dynamic Braille displays and intelligent 

screen reading software, blind and partially 

sighted have complete access to Siemens telephone 

applications. Typical for the Handy Tech solutions is 

that all relevant switchboard information are 

summarized compact on the Braille display. For 

partially sighted users, magnifier programs enable 

various individual adaptations. 

> AC-BrailleWin for AC-Win IP and DS-Win: 

Workplace for blind telephone operators 

working at the HiPath 4000 in combination 

with the Braille display Braille Star 80. 

> CallTicket Braille access for the operator 

workplace CallTicket: Workplace for blind 

telephone operators at the HiPath 4000 and 

8000 in combination with the Braille display 

Braille Star 80. 

> AC-BrailleWin including AC-ViewWin with 

magnification for partially sighted telephone 

operators at the HiPath 4000 and 8000. 


> Blind and partially sighted telephone 

operators can work professionally at the 

HiPath switchboards 

> Efficient work with intelligent software 

solutions 

> All important switchboard operations can be 

controlled directly with the Braille display 

Contact: 

Handy Tech Elektronik GmbH 

Brunnenstr. 10 

72160 Horb 

Germany 

Phone +49 7451 5 546-0 

Fax +49 7451 5 546-67 

info@handytech.de 

www.handytech.de 

> Ergonomically optimized Braille displays 

enable working without fatigue 

> Partially sighted users can adapt the 

magnification of the screen individually to 

their needs 


Handy Tech Elektronik GmbH is the Siemens 

Advanced Technology partner in the field of workplaces 

for the blind and the partially sighted. We 

set up complete workplaces for blind and partially 

sighted telephone operators at the HiPath 4000 

and 8000. Our complete solutions include hardware, 

software as well as installation and training 

at customer’s site.

43 


Konftel 


Konftel 60W 

A flexible conference solution which connects to 

any system phone, via cable or Bluetooth®. 

Konftel 200W 

GAP compatible DECT conference phone for integration 

in HiPath Cordless for use in Medium sized 

conference rooms. 


> Have phone meetings with crystal clear 

sound. 

> Flexible – use your existing equipment. 

> Have spontaneous meetings. 

> The Konftel 200W is cordlessly integrated to 

HiPath DECT systems. 

> Once the Konftel 60W is connected with a 

Siemens OpenStage systemphone the 

acoustics parameters are optimized. 

> Konftel 60W connects to DECT/Mobile phones 

or computers. Very convenient in Mobile 

offices and environments with Unified 

Communication. 

> Have your meeting wherever you prefer. Take 

the conference solution with you. 

> Expandable with additional microphones 

for larger situation where the pick-up area is 

increased from 30 to 70 m 2 . 

Contact: 

Konftel GmbH • Ralf Kalker 

Registered office: 

Gerhart-Hauptmann-Str. 32 

38304 Wolfenbüttel 

Germany 

Phone +49 221 959 22 20 

dach@konftel.com 

www.konftel.com 


Konftel AB is Europe’s leading manufacturer of 

conference phones. Since 1988, we have been 

developing conference phones with the patented 

audio technology, OmniSound®, that provides 

crystal-clear sound. Our products are marketed 

worldwide under the Konftel name. Our head 

office is in Umeå, Sweden, with subsidiaries in the 

USA, the UK, France and Germany. Find out more 

about the company and our products at 

www.konftel.com.

44 


Nokia 


The dual-mode, business-optimized Nokia E-series 

devices are ideally suited for enterprise mobility. 

These devices provide a comprehensive platform 

for data and voice applications. Nokia devices supported 

include: E61i, E65, N95, E51, E90. E66, E71, 

E63, E75, N96, E52, E75, E72 and N97. 


Siemens Enterprise Communications and Nokia 

work together to provide a reliable, scalable and 

secure enterprise Fixed Mobile Convergence 

Solution for pre-certified dual-mode Nokia devices. 

Contact: 

Europe@nokiaforbusiness.com 

www.nokiaforbusiness.com 


Nokia is the world leader in mobility, driving the 

transformation and growth of the converging internet 

and communication industries. Nokia makes a 

wide range of mobile devices and provides people 

with experiences in music, navigation, video, television, 

imaging, games and business mobility 

through these devices.

45 


Plantronics GmbH 


Corded Headsets (monaural and binaural): 

> Entera (HW121N) 

> SupraPlus series 

> EncorePro (HW291N/HW301N) 

> DuoSet (H141/H141N), Duo Pro 

(H171/H171N) 

Wireless DECT Headsets (monaural and 

binaural): 

> Savi Office WO100 and WO200 

> CS60-USB 

Cordless USB-Bluetooth-Headset, multipoint: 

> Voyager PRO UC 

Cordless Bluetooth-Headset for Phones with 

Bluetooth interface, multipoint: 

> Discovery 925 

USB headset adapter: 

> DA45. 


> Totally wireless solutions for Unified 

Communications, phones and PC – more 

flexibility at work 

> Remote call control for all wireless headsets 

> Wideband frequency response for a more 

natural sound 

> UC optimized headset solutions 

Contact: 

Plantronics GmbH 

Gerrit Lipgens 

Gildenweg 7 

50354 Huerth 

Germany 

Phone +49 2233 399 348 

siemens@plantronics.com 

www.plantronics.de 


In 1969, a Plantronics headset carried the historic 

first words from the moon: “That‘s one small step 

for man …” From the man on the moon to the man 

on the street, Plantronics is an innovation leader 

dedicated to creating communication solutions for 

people who understand and appreciate the real 

freedom of space. Plantronics designs headsets for 

a wide range of devices, including phones, Unified 

Communications, laptops, handhelds, and entertainment 

and music devices. Its offerings enhance a 

variety of applications across numerous markets, 

including the office, Unified Communications, 

personalmobile, contact centre, gaming, entertainment 

and residential.

46 


Polycom 


Polycom HDX Room Telepresence 

Polycom room telepresence solutions deliver 

powerful high definition communication experiences 

from the lecture hall to the meeting room. 

With myriad configuration and connectivity options 

and powerful content sharing capabilities, Polycom 

room telepresence solutions enable individuals and 

groups to collaborate naturally and effortlessly 

across any distance. 

Polycom RMX Series – Real-Time Media 

Conferencing Platform 

The RMX conferencing platform allows simple and 

accessible multipoint conferencing for on-demand 

collaboration. Its highly efficient and flexible platforms 

leverage existing and future conference 

investments to produce life-like communication 

experience across environments and networks. The 

Polycom conference platforms deliver unmatched 

performance, flexible optimization, and high quality 

user experiences. 

Polycom Voice Conferencing Solutions 

Polycom SoundStation® conference phones are the 

industry standard for clear, productive conference 

calls, and are a fixture in meeting rooms worldwide. 

Polycom conference phones deliver the superb 

voice quality, expansive microphone pickup, an advanced 

audio processing that makes conference 

calls seem as natural as being in the same room. 

Contact: 

Polycom (Germany) GmbH 

Am Söldnermoos 17 

85399 Hallbergmoos 

Germany 


By integration audiovisual communication into 

daily processes and workflows, successful enterprises 

are removing the barriers of distance and time, 

improving decision making and achieving higher 

performance with reducing costs. 


Polycom, Inc. (Nasdaq: PLCM) is the global leader 

in telepresence, video, and voice solutions and a 

visionary in communications that empower people 

to connect and collaborate everywhere. Visit 

www.polycom.com for more information and 

follow us on Twitter @AllAboutPolycom. 

Phone +49 811 9 994 100 

Contact: Mirko Dachwitz 

Mirko.dachwitz@polycom.com 

www.polycom.com

47 


Siemens AG 


The HiMed healthcare solution is a modular, integrated 

communications and entertainment system 

that yields compelling benefits for patients, doctors/ 

nursing staff and hospital administrators alike. 


The HiMed Cockpit is an integrated bedside entertainment 

terminal that lets patients make phone 

calls, watch TV, listen to the radio and surf the ’Net. 

Lighting controls and a “call nurse” button are part 

of the package too. At the same time, HiMed gives 

doctors/nursing staff direct access to all essential 

data right at the point of care: for example the latest 

diagnostic images or laboratory data. Healthcare 

provider can deliver a superior standard of patient 

care more economically and hence more 

profitably, streamline hospital workflows, reduce 

administrative and billing overheads thanks to 

cashless payment and can easily add extra service 

modules and thereby tap new revenue streams. 

Immediate availability of up-to-date patient/treatment 

information on a single platform means that 

diagnostic errors are reduced, treatment cycles are 

accelerated and convenience is improved for the 

patient. These benefits improve patient satisfaction, 

but also translate into cost savings as workflows 

are optimized, administrative costs are slashed and 

efficiency is increased throughout the healthcare 

delivery chain. 

Contact: 

Siemens AG, Industry Healthcare 

I IA SE S HC 

Würzburger Str. 121 

90766 Fürth 

Germany 

Phone +49 911 750 9816 


Siemens AG (Berlin and Munich) is a global powerhouse 

in electronics and electrical engineering, 

operating in the industry, energy and healthcare 

sectors. The company has around 405,000 employees 

working to develop and manufacture products, 

design and install complex systems and projects, 

and tailor a wide range of solutions for 

individual requirements. In fiscal 2009, Siemens 

had Revenue of €76.651 billion and Income from 

continuing operations of €2.457 billion. 

christoph.winter@siemens.com

48 


TANDBERG Telecom AS 


TANDBERG MXP Endpoints 

Connect team members for more productive meetings 

with the TANDBERG MXP Series. These easyto-install 

units turn a meeting room into an inter - 

active situation room for improved teamwork and 

accelerated decision-making. 

Tandberg E20 Videophones 

Part of TANDBERG’s personal video applications, 

the E20 is a business quality personal video confe - 

rencing unit that allows for a fully integrated video 

experience. The E20 is for organizations that want 

to expand personal video conferencing usage to all 

levels of an organization by video-enabling users at 

the desktop. 

TANDBERG Codian MCU 

The TANDBERG Codian MCU 4500 Series is the 

ultimate choice for high-definition (HD) multipoint 

video conferencing. The most powerful HD MCU 

available delivers continuous presence for all conferences, 

with full transcoding on every port, and is 

ideal for mixed vendor HD endpoint environments. 


TANDBERG delivers the most comprehensive and 

reliable total solution of video products in the industry 

– including telepresence and high-definition 

video, a full portfolio of infrastructure products and 

MCUs, and the best video management platform 

available. This translates into an unparalleled video 

experience for end users and IT professionals alike. 

Contact: 

TANDBERG Telecom AS 

Kaiserswertherstr. 115 

40880 Ratingen 

Germany 

Phone +49 2102 124-5000 

germany@tandberg.com 

www.tandberg.de 


TANDBERG is the leading global provider of telepre - 

sence, high-definition video conferencing and 

mobile video products and services with dual headquarters 

in New York and Norway. TANDBERG 

designs, develops and markets systems and software 

for video, voice and data. The company provides 

sales, support and value-added services in more 

than 90 countries worldwide. TANDBERG is publicly 

traded on the Oslo Stock Exchange under the ticker 

TAA.OL. Please visit www.tandberg.com for more 

information. TANDBERG is a trademark or registered 

trademark in the U.S. and other countries.

Networks, 

Security & 

Infrastructure

50 


APC by Schneider Electric 


APC Smart-UPS RT: 

> SURT Online-Double Conversion UPS 1-3kVA 

> SURT Battery Expansion for 1-3kVA UPS Series 

> Certified Uninterruptible High Availability 

Power Supply for: HiPath 3800 / HiPath 3500 / 

HiPath 3300 

> Integrated Service Solutions including 

Extended Warranty 


>10 million currently installed 

> >15 years leading UPS and industry standard 

> tower- or rackmounted 

> protecting servers, voice and data networks, 

point of sale, retail/bank back office, ATM’s. 

> High real power output (watts), generous 

runtime, sine wave output, LED display, 

intelligent battery management 

> PowerChute® software (certified safe system 

shutdown) 

> UPS management and manageability through 

the SmartSlot (installation of optional 

accessories) 

Contact: 

APC Deutschland GmbH 

Siegfried Drexler 

Elsenheimer Str. 47a 


Germany 

Phone +49 172 8 940 092 

siegfried.drexler@apcc.com 

www.apc.com 


APC (by Schneider Electric) offers the industry’s 

most comprehensive product and solution range 

for critical IT and process applications in industrial, 

enterprise, small and medium business and home 

environments. The solutions include uninterruptible 

power supplies (UPS), precision cooling units, 

racks, and design and management software, including 

APC’s InfraStruXure®. The company combines 

the industry’s broadest service organization 

and an industry leading R&D investment.

51 


Comdasys AG 


The Comdasys Convergence GW solves the Branch 

Connectivity challenges in OpenScape Voice scenarios. 

It provides a modular survivable gateway platform 

for both analog and digital trunks that can be 

used for local breakout, survivability, and session 

border control functions. It also provides a way to 

connect legacy analog terminals or fax machines. 


> Single Box Solution for all your Small to Large 

Office Communication needs 

> Integrated analog and digital voice gateway 

functionality 

> Voice Card Slots for flexible configuration 

with 7FXS+1FXO, 4 + 1 BRI, E1, T1 cards 

> SBC functionality for Near- and Far-end NAT 

traversal, topology hiding 

> Autoattendant, Local Conferencing, Hunt 

Group and Call Queuing Functionality in 

Survivability Mode for demanding Enterprise 

Scenarios 

> SIP Proxy Server (RFC3261), SIP Registrar, SIP 

Redirect Server, SIP B2BUA 

> Enterprise class security through full TLS and 

SRTP Support 

Contact: 

Comdasys AG 

Ruedesheimer Str. 7 


Germany 

Phone +49 89 54 843 330 

sales@comdasys.com 

www.comdasys.com 


Comdasys is a leading provider of Converged VoIP 

and Mobile VoIP solutions. Besides the described 

Convergence and Convergence GW product lines 

used in pure IP installations for session border 

control, gateway, and branch office connection 

solutions, Comdasys offers its unique Fixed Mobile 

Convergence Solution. With the Mobile Convergence 

Solution, you can turn your Smart Phone 

into a full fledged enterprise phone complementing 

or even replacing your desktop phone.

52 


Corning Cable Systems GmbH & Co.KG 


Corning Cable Systems LANscape® Pretium® 

EDGE (Evolved-Density, Growth-Enabled) Solutions 

are preterminated optical cabling systems that take 

your data centre to the next level. Pretium EDGE 

Solutions consist of optical trunks, harnesses, mo - 

dules, housings and jumpers, all enabled by reduced 

cable diameters and Corning® ClearCurve® optical 

fibre. 

Corning Cable Systems’ FutureCom EA System has 

been specially designed to support 10 Gigabit Ethernet 

(10GBase-T) over 100 meters with enhanced 

performance margin. Its new shielded FutureCom 

S500 core copper RJ45 module has achieved independent 

third-party Cat.6A component certification. 


These innovative solutions address the concerns of 

data centre owners and operators, helping them 

increase revenue, reduce expenses and minimize 

risk. 

Contact: 

Corning Cable Systems GmbH & Co. KG 

Leipziger Str. 121 

10117 Berlin 

Germany 

Phone 00 800 CORNING 1 


Corning Cable Systems offers the broadest range of 

end-to-end fibre optic and copper product solutions 

for customers’ telecommunications networks worldwide. 

Our customer-focused solutions include 

cables, connectors, and related hardware, and network 

services that include network design, project 

management, installation and maintenance, equipment 

rental and training programs. Our commitment 

to total quality and superior customer satisfaction 

distinguish us as a leader in the global telecommunications 

industry. 

emea.cs@corning.com 

www.corning.com/cablesystems

53 


Dialogic® 


Dialogic® Diva ® Media Boards 

(Diva BRI-2, Diva 4BRI-8, Diva PRI/E1/T1-CTI, Diva 

PRI/E1/T1-30) 

Dialogic® Diva® Boards connect demanding app - 

lications such as Unifed Messaging to Siemens 

Enterprise Communication HiPath PBXs. The complete 

range of Diva products is highly flexible. It 

supports the seamless deployment of modern 

communications solutions, irrespective of the 

physical network. This applies to existing infrastructures 

(analog, digital) as well as to IP tele - 

phony applications. 

Dialogic® Media Gateway Series 

Dialogic® Media Gateways seamlessly merge traditional 

PSTN technology with IP networks, realizing 

the benefits of a converged voice and data network. 

These economical gateways help consolidate typically 

separate voice and data networks and provide 

new and differentiated communication services, 

without making radical, disruptive, and expensive 

upgrades to existing equipment. 


> Ideal communications platform for Unifed 

Messaging 

> High-performance adapters for analog, ISDN 

BRI, ISDN PRI 

> Support of CorNet N, CorNet NQ, CorNet T 

> High scalability and reliability of complete 

product family 

Contact: 

Dialogic Deutschland GmbH 

Norbert Steves 

Dornierstr. 6 

71272 Renningen 

Germany 

Phone +49 7159 4 066-0 

Nobert.Steves@dialogic.com 

www.dialogic.com/de 

> Maximum flexibility by connecting virtually 

any telephony trunk and virtually any PBX 

(Analog, BRI, PRI) 

> Solution resiliency via IP load balancing, IP 

fault tolerance, and for some DMG versions, 

PSTN failover 

> IP security; including TLS, SRTP, and HTTPS 

> Easy plug&play installation 


As a company committed to growth, Dialogic has 

become a leading provider of world-class techno - 

logies based on open standards such as host media 

processing and other multimedia products that 

enable its customers and partners to deliver innovative 

mobile, video, IP, and TDM solutions for 

Network Service Providers and Enterprise Communication 

Networks.

54 


Fujitsu Technology Solutions GmbH 


PRIMERGY servers from Fujitsu are the ideal system 

platform for your communication solutions, built 

for high performance, reliability and scalability. We 

offer you customized configurations for your solutions. 

Up-to-date product baskets are available in selected 

regional sales tools. Requirements such as 

high-availability, individual services (e.g. installation, 

maintenance, managed services) will be supported 

in high quality and direct by our local team. 


> High product availability (lifecycle) and 

hardware reliability 

> Certified server for OpenScape Voice 

> Investment protection with optional extended 

warranty and global service network 

> Green IT – cutting edge technology: best 

performance per Watt 

Contact: 

Peter Scherer 

Colmberger Str. 2 

90451 Nuernberg 

Germany 

Mobile: +49 175 18 57 235 

peter.scherer@ts.fujitsu.com 

ts.fujitsu.com 


Fujitsu is a leading provider of IT-based business 

solutions for the global marketplace. With approximately 

175,000 employees supporting customers 

in 70 countries, Fujitsu combines a worldwide 

corps of systems and services experts with highly 

reliable computing and communications products 

and advanced microelectronics to deliver added value 

to customers. Headquartered in Tokyo, Fujitsu 

Limited (TSE:6702) reported consolidated revenues 

of 4.6 trillion yen (US$47 billion) for the fiscal year 

ended March 31, 2009. 

Fujitsu Technology Solutions is the leading European 

IT infrastructure provider. With its Dynamic 

Infrastructures approach, the company offers a full 

portfolio of IT products, solutions and services, ranging 

from clients to datacenter solutions, Managed 

Infrastructure and Infrastructure-as-a- Service. Fujitsu 

Technology Solutions employs more than 

10,000 people and is part of the global Fujitsu 

Group.

55 


HUBER+SUHNER GmbH 


HUBER+SUHNER can provide external antenna 

systems to improve the performance of wireless 

networks in both, indoor and outdoor applications. 

The portfolio would basically include antennas for 

the applications in the DECT and WLAN frequencies 

between 800 MHz – 6 GHz. HUBER+SUHNER also 

provides multiband and broadband antennas and – 

as a new standard – SL60, a point-to-point wireless 

Ethernet Bridge working at 60 GHz frequency bridging 

max. 1.6 km and providing a data rate of max. 

320 MBit full duplex net. Customized cable systems 

as well as lightning protection are part of our service 

portfolio. 


External antenna systems do optimize the perfor - 

mance of the radio cells. That also would allow cost 

savings and increased security. A more flexible placement 

of the antenna due to small sizes of the 

HUBER+SUHNER antennas as well as the possibility 

to hide the radio/access points are of major support 

for installer and user especially in public areas (hospitals, 

hotels, airports) and in historical buildings. 

SL60, as a out of the box wireless point-to-point 

Ethernet Bridge, is a cost saving solution due to 

easy installation and configuration (esp. compared 

with wired or other radio applications). 

Contact: 

HUBER+SUHNER GmbH 

Herr Sven Sarter 

Mehlbeerenstr. 6 

82024 Taufkirchen 

Germany 

Phone +49 89 61 201-0 

info.de@hubersuhner.com 

www.hubersuhner.de 


HUBER+SUHNER is a leading supplier of products 

and systems in low frequency, high frequency and 

fiberoptic technology. We are well established 

since 150 years and worldwide active.

56 


Media5 Corporation 


> Mediatrix 1102/Siemens AP 1120 

(FXS Gateway) 

> Mediatrix 1204 (FXO Gateway) 

> Mediatrix 4100 Series (FXS Gateway) 

> Mediatrix 4400 Series (BRI Gateway) 

> Mediatrix 3500 Series (1 or 2 PRI T1 Gateway) 

> Mediatrix 3600 Series (1 or 2 PRI E1 Gateway) 

> Mediatrix 3731 

(1 T1/E1 and 7FXS ports + 1 Bypass port card) 


(1 T1/E1 and 4 ISDN BRI ports + 1 Bypass port) 


(4 ISDN BRI ports + 1 Bypass port and 7FXS 

ports + 1 Bypass port) 


> Connect analog phones and fax machines to 

HiPath and OpenScape solutions 

> Connect PBX to IP networks 

> Easy deployments 

> Strong interoperability 

> Recognized reliability 

> Easy and flexible configuration and 

management 

> Superior voice quality 

Kontakt 

Media5 Corporation 

4229 Garlock, Sherbrooke 

Quebec, Canada J1L2C8 

Phone +1 819-829-8749 

sales@media5corp.com 

www.media5corp.com 


Media5 Corporation develops and markets advanced 

VoIP access devices, gateways, for the enterprise, 

SOHO, and residential markets. Its products provide 

an ideal migration path for end users wishing to 

protect their current CPE investment while migra - 

ting to a converged IP network. Media5 Corporation 

products and solutions are widely interoperable 

and have received commercial endorsement from 

some of the world’s leading telecommunications 

equipment manufacturers as well as from large telecommunication 

carriers. 

Contact in Germany 

Gottfried Heim 

Phone +49 30 3496 2085 

gheim@media5corp.com

57 


TELES AG Informationstechnologien 


> VoIPBOX PRI: VoIP gateways with 30-180 VoIP 

channels and 1-6 E1 ISDN PRI ports 

> iGATE: GSM gateways with 4 – 32 GSM 

channels, 1-2 E1 ISDN PRI ports and 30 VoIP 

channels 

> ECOTEL® ISDN2-1: digital GSM gateways with 

1 to 4 GSM channels and up to 4 S0 ports 

> ECOTEL® ISDN2-2: digital GSM gateways with 

up to 8 GSM channels, up to 4 S0 ports, and 

multiple SIM cards per channel 

> ECOTEL® VoIP: leading VoIP-GSM gateway 

with up to 8 GSM channels, 2 S0 ports, and 

8 VoIP channels (for registration at up to 8 SIP 

proxies and providers) 


The TELES Gateways provide HiPath and OpenScape 

Voice customers with a VoIP gateway with several 

TDM interfaces, transcoding, SIP to H.323 protocol 

conversion, remote survivability, and emergency 

break-out support. In addition, the TELES iGATE 

mobile gateway enables VoIP/TDM calls to be termi - 

nated in GSM/CDMA and UMTS networks, allows 

email to SMS and SMS to email conversion, as well 

as enabling least cost routing to different mobile 

networks. 

Contact: 

TELES AG Informationstechnologien 

Ernst-Reuter-Platz 8 

10587 Berlin 

Germany 

Phone +49 30 39 928 066 

sales@teles.com 

www.teles.de/en/ 


TELES provides worldwide wireline and wireless 

telephony service providers with complete Class 4 

and Class 5 Softswitch solutions, VoIP gateways, 

and mobile gateways for GSM, CDMA, and UMTS 

networks. We at TELES are proud of our successful 

track record having deployed more than 200 live 

carrier and service provider networks with millions 

of voice ports. 

A Deutsche Boerse Prime Standard listed company 

with headquarters in Berlin, Germany, TELES is a 

global NGN player with offices in Western Europe, 

Asia Pacific, and Latin America. We maintain a 

worldwide network of distribution channels, 

system integrators, and technology partners.

58 

Index 

APC by Schneider Electric Networks, Security & Infrastructure 50 

ASC telecom AG Contact Centers 

18 

Ascom Wireless Solutions Phones & Clients 

38 

ATT-AudioText Telecom AG Voice 

29 

Aurenz GmbH Voice 

30 

BEYERTONE AG Voice 

31 

Bittel Electronics Phones & Clients 

39 

BT Trading Systems Phones & Clients 

40 

C4B Com For Business AG Unified Communications 

9 

Comdasys AG Networks, Security & Infrastructure 51 

Corning Cable Systems GmbH & Co.KG Networks, Security & Infrastructure 52 

CreaLog Contact Centers 

19 

Dialogic® Networks, Security & Infrastructure 53 

ESTOS GmbH Unified Communications 

10 

Formula.fo Unified Communications 

11 

Fujitsu Technology Solutions GmbH Networks, Security & Infrastructure 54 

Genesys Telecommunications Laboratories Contact Centers 

20 

GN Netcom GmbH Phones & Clients 

41 

Handy Tech Elektronik GmbH Phones & Clients 

42 

HUBER+SUHNER GmbH Networks, Security & Infrastructure 55 

Interalia Contact Centers 

21 

Key-link Unified Communications 

12 

Kofax Austria GmbH Unified Communications 

13 

Konftel Phones & Clients 

43 

Media5 Corporation Networks, Security & Infrastructure 56 

MSI Solutions GmbH Voice 

32 

NICE Systems Limited Contact Centers 

22 

Nokia Phones & Clients 

44 

NovaLink GmbH Voice 

33 

Plantronics GmbH Phones & Clients 

45 

Polycom Phones & Clients 

46 

serVonic GmbH Unified Communications 

14 

Siemens AG Phones & Clients 

47 

SPEECH DESIGN GmbH Voice 

34 

TANDBERG Telecom AS Phones & Clients 

48 

TE-SYSTEMS GmbH Unified Communications 

15 

tel…roth telecom GmbH Voice 

35 

Telenet GmbH Kommunikationssysteme Contact Centers 

23 

TELES AG Informationstechnologien Networks, Security & Infrastructure 57 

Telesnap GmbH Unified Communications 

16 

tetronik AEN GmbH Voice 

36 

Verint® Systems Contact Centers 

24 

Voxtron GmbH Contact Centers 

25 

VOXTRONIC Technology Contact Centers 

26 

WBe AG Contact Centers 

27

The content of the partner profiles and partner product profiles presented in this brochure is 

the sole responsibility of our partners. Siemens Enterprise Communications accepts no liability 

for defects of quality in the partner profiles and partner product profiles, especially in relation 

to the correctness or absence of defects or the absence of claims or third party rights or in relation 

to completeness and/or fitness for purpose. 

The partner profiles and partner product profiles may contain hyperlinks to the web pages 

of third parties. Siemens Enterprise Communications shall have no liability for the contents of 

such web pages and does not make representations about or endorse such web pages or 

their contents as its own, as Siemens Enterprise Communications does not control the information 

on such web pages and is not responsible for the contents and information given 

thereon. The use of such web pages shall be at the sole risk of the user. 

Communication for the open minded 


www.siemens-enterprise.com 

© Siemens Enterprise 

Communications GmbH & Co. KG 

Siemens Enterprise 

Communications GmbH & Co. KG 

is a Trademark Licensee of Siemens AG 

Hofmannstr. 51 


Germany 

The information provided in this brochure 

contains merely general descriptions or cha - 

racteristics of performance which in case of 

actual use do not always apply as described 

or which may change as a result of further 

development of the products. An obligation 

to provide the respective characteristics shall 

only exist if expressly agreed in the terms of 

contract. Availability and technical specifications 

are subject to change without notice. 

The trademarks used are owned by Siemens 

Enterprise Communications GmbH & Co. KG 

or their respective owners. 

Issue: February 2010.

Well Connected - Siemens Enterprise Communications

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