Well Connected - Siemens Enterprise Communications

22
Contact Centers
NICE Systems Limited
Solution family
NICE Perform is the market leading solution in
creating insights from interactions utilizing call re -
cording, advanced Quality Management (QM) and
analytics solutions designed for contact centers
and enterprises. It is a unified solution that provides
100% capture and monitoring of customer inter -
actions on which it performs the full suite of multidimensional
analytics, such as word spotting, emotion
detection, talk analysis, call flow analysis, and
more. These unique capabilities go beyond the
surface enhancements that previous-generation
quality management systems offer.
HiPath Ready certified: NICE Perform Release 3.1
with HiPath 4000 V4.0
Value added for the customer
NICE Perform integrates discrete interactions into
an all-inclusive system. It analyzes multi-dimensional
aspects of every interaction, flags calls for further
analysis (for example, from customers at risk of
defecting), and drives business performance. Many
organizations worldwide are benefiting today from
NICE Perform’s ability to capture information, gain
insights, take action and drive business performance.
Contact:
NICE Systems Limited
8 Hapnina Street
POB 69
Ra’anana 43107
Israel
Phone +972 9 775 3777
info@nice.com
www.nice.com
Company description
NICE Systems (NASDAQ: NICE) is the leading provider
of insight from interactions solutions and value-added
services, powered by convergence of advanced
analytics of unstructured multimedia
content and transactional data – from telephony,
web, email, radio, video, and other data sources.
NICE’s solutions address the needs of the enterprise
and security markets, enabling organizations to
operate in an insightful and proactive manner, and
take immediate action to improve business and
operational performance and ensure safety and
security. NICE has over 24,000 customers in more
than 135 countries, including over 85 of the Fortune
100 companies.