Houston BOMA Highlights, Q1 2018

HIGhlights 

Q1 • 2018 

Inside This Issue: 

Building on a Strong Foundation 

Annual Awards Extravaganza 

TOBY Winners 

Members of the Year 

New Lifetime Member

President’s 

Message 

Jack Gregoire, 

CPM 

Parkway 

Properties, Inc. 

PROPERTY MANAGEMENT IS DEAD. Not really, 

that’s just fake news mostly intended to make you read 

further assuming you’re reading this at all. But I hope 

we can at least agree that the way we look at our industry 

should be critical and quickly transforming relative 

to changing expectations of the customers we serve. 

Depending on who you work for, how long you’ve been 

there, whether you work for the owner or a third-party 

or both, and whether you’ve explored our industry 

outside of Houston, you may wonder what the heck 

I’m talking about. 

I mentioned to the other board members and BOMA 

staff at our 2018 retreat that as much as I’ve enjoyed my 

career in property management in some ways, I wish I 

was beginning now. Commercial Real Estate (CRE) has 

changed and will continue to at a pace that we should 

all find exciting. The rate of change is greater than it was 

three decades ago when I began my career and will pick 

up in the coming years. The incoming BOMA president 

picks the board retreat location which is generally a hotel 

to make food and other accommodations readily accessible. 

For the 2018 retreat, I asked that we use Techspace 

(a co-working company located at CityWestPlace). To me, 

it was fitting to provide our board a window into how 

people want to work and Techspace is a good example 

of how that has changed. What’s going on today in our 

industry is fascinating to me in terms of the opportunities 

it holds for people who do what we do. I just don’t think 

there has ever been a better time to be in property management 

than now. That is, presuming you can wrap 

your mind around change and a lot of it. 

So, is it that CRE has changed/is changing or is it 

more about ‘the way people work’ that is changing CRE? 

That’s a sort of a chicken-egg conundrum and a question 

candidly I’m not very concerned about, but what I do 

care a lot about is this idea of ‘the way people work’. 

And you, as fellow BOMA members and industry 

cohorts who toil away daily at our business, should 

be at least as jazzed; because well, that is what we do, 

(i.e., try to anticipate and be responsive to the way 

people want to work). To the extent we are successful 

in understanding the variables contributing to the 

way people want to work and staying ahead of these 

by embracing shared services and the experience 

economy, we will find success and satisfaction in 

our profession. To the extent we don’t, well, we will 

have to hope to be pulled along for a while in the wake 

of our peers who do. 

So, you may ask, “Jack, why do you think this? I look 

around and don’t see a big shift in CRE, etc.” To which 

I would respond, please start reading outside of your 

favorite websites and venture into something that will 

push your boundaries a little. Also, find the time to walk 

around other product – a field trip to some of the new 

creative space in Austin is fun and easy to do. It will 

change how you think about what we do if you need that 

kind of a jump-start. Without quoting any specific source 

and intentionally keeping my stats general I can tell you 

(1) Technology has forever changed us and won’t stop 

(think Smartphone), (2) Demographics have shifted, 

we are mostly urban as a country and our workforce is 

increasingly younger (think Millennial), (3) space as 

a service has become a significant piece of the CRE 

dynamic (think co-working) and (4) new industries are 

making old ones change or go away (when did you last 

call a cab or go to Blockbuster for a video)? This only 

scrapes the surface of this subject. You should begin your 

personal education into why, what and how our industry 

is changing and I think if you don’t already, you’ll soon 

share my excitement about what lies ahead. 

BOMA Mission 

BOMA Vision 

The mission of the Houston Building Owners and Managers 

Association is to support and advance the interests of the 

commercial real estate industry. Houston BOMA will be an 

organization of advocacy and sustainable building practices 

that utilizes the strengths, talents and leadership of its 

members and industry associates to build value and lasting 

relationships with our community through professional 

development, networking and sharing of information. 

To be the recognized industry 

leader in both legislative 

advocacy and professional 

development for a broad 

spectrum of commercial real 

estate professionals in the 

Houston market. 

page 3 

Houston Building Owners & Managers Association Q1 • 2018

I realize I’ve said little about Houston BOMA in this, my 

introductory message as president of our local. When a year 

ago Tammy asked me if I would consider serving on the board 

it was an opportunity for me to, in a small way, give back to 

an organization I had happily been taking from for nearly 30 

years. Likewise, when Tammy and Meredith asked if I would 

consider serving as president in 2018, I felt the same way. While 

I think there are a host of people better suited for the role, I’ll 

do my best to build on the fine legacy of leadership forged by 

our many excellent past presidents. 

I can tell you that after a year on the board, I’ve had a 

window into the inner-workings of the organization. If we 

can all agree that the reason any organization exists is to 

serve its membership; we can all rest assured that we are 

members of the best-managed, most effective and most 

responsive BOMA local on the planet. As you heard during the 

2017 Annual Awards Extravaganza, the local accomplishments 

are many and legion with all difficult challenges met. The board 

and staff have set an aggressive plan for 2018 and it, like in prior 

years, will be executed in a way that will make us all proud to 

be associated with Tammy and her staff along with the volunteer 

leadership and participation from our membership. 

Whoever you are and wherever you are in your career, you 

should be mindful about what you can give to BOMA to make 

it, and simultaneously, yourself better. Likewise, you should 

think strategically about what you take from BOMA. By this 

I mean there is a broad array of services, education and information 

of which to avail yourself. And importantly, opportunities 

to lead, participate and contribute are varied and many. 

If BOMA isn’t a significant piece of your professional strategy, 

you are missing a key and obvious opportunity. 

My personal interest this year beyond the straight forward 

mandates of the role will be (1) to focus our conversation 

whenever possible on what I discuss above, ‘the way people 

work’. I think the smarter we become and the more we challenge 

ourselves to embrace a vocabulary and thought process 

around this, the more we can adapt and change our industry 

to better serve our changing customer; and (2) be intentional 

about discussing the need to transition the voluntary side of 

our organization leadership to those of you who are more 

recent entrants into the workforce and our industry. I think 

there is a natural tendency to hold back when you’re ‘new’ 

in any situation, but regardless of how long you’ve been here, 

I’m interested in your perspective, insights and observations. 

And to that point, I’m always available for a call, email, cup 

of coffee or whatever to kick these subjects around with any 

interested party(ies). 

Good luck to us all in 2018! Hopefully we can appreciate 

and embrace fully the many opportunities that will surely 

present themselves. 

Best, Jack 

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are more critical than ever. Introducing the BOMA 2017 

Office Standard, featuring many new enhancements to 

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Learn more and order BOMA 2017 for 

Office Buildings at store.boma.org. 

Houston Building Owners & Managers Association Q1 • 2018 page 3

3 Big Facts You Need to Know About 

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Here are 3 facts that should help understand the current state of cellular usage in USA: 

Fact #1: 80% of cell phone calls are made indoors. 

An overwhelming majority of cell phone use begins or ends indoors. When considering the compounding 

amount of calls and internet usage from tenants, customers, and employees, especially during a crisis, poor 

cellular signal affects productivity, perception, and in some cases liability issues. (Source: Cisco) 

Fact #2: Over 72% of people experience dropped calls & slow internet. 

The quality of cellular service is important for everyone. Since more employees are BYOD (bring your own device) 

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page 4 


Course Highlight 

Building Operator Certification: Level 1 

Course Series 

Weekly from February 7 - March 28, 2018 

Locations vary, view online registration page for more details. 

Houston BOMA has partnered with the South-central Partnership for Energy Efficiency 

as a Resource (SPEER) to offer Building Operator Certification Level I Course Series in 

Houston for the first time. The Building Operator Certification (BOC®) is a national 

workforce training and certification program offering facilities personnel the job skills 

and knowledge to improve the energy performance of their buildings. This training program 

offers classroom instruction that, merged with hands-on projects, translates into reduced 

building operational and energy expenses, extended longevity of building equipment and 

a confident, competent workforce. 

The BOC® credential is now aligned with ISO 17024 and is widely recognized by 

employers, government agencies, and the facilities management industry as a rigorous, 

trustworthy and industry-validated credentialing program. 

The BOC Level I Course series offers eight one-day classes comprised of classroom 

training, project assignments to be completed at the participant’s facility, and in-class 

exams administered at the end of each day of training. 

A total of 74 hours of classroom training and five project assignments 

include the following topics and class dates: 

• February 7: 1001 A - Energy Efficient Operations of Building HVAC Systems 

• February 8: 1001 B - Energy Efficient Operations of Building HVAC Systems 

• February 14: 1002 - Measuring and Benchmarking Energy Performance 

• February 21: 1003 - Efficient Lighting Fundamentals 

• February 28: 1004 - HVAC Controls Fundamentals 

• March 7: 1005 - Indoor Environmental Quality 

• March 21: 1006 - Four Common Opportunities for Operational Improvement 

• March 28: Supplemental course 

Advantages of certification for building operators and management: 

• The most up-to-date facilities management training 

• Energy conservation strategies 

• Increased opportunities for career advancement 

• A vital collection of facility operations resources 

• ENERGY STAR® performance rating for 

your building 

• Lower utility bills and unscheduled maintenance 

• Lighting energy audit 

• HVAC control system review 

• LEED-EB: O&M points earned with staff training 

• Increased facility safety, comfort and air quality 

• Energy savings up to $11,000/annually 

• Commitment to employee excellence with professional 

accreditation reference materials. n 

Members can save $200 

on the course with promo code: 

bomaboc2018. 

Visit houstonboma.org 

to register. 

2018 Course 

Schedules 

Keep up to speed with all courses 

on houstonboma.org. 

Upcoming Courses 

Building Operators Certification 

Level I Course Series 

February 7 – March 28, 2018 

The Design, Operation and 

Maintenance of Building 

Systems, Part II 

February 12-15, 2018 

Foundations of Real 

Estate Management 

April 6 - May 2, 2018 

Asset Management 

May 7-10, 2018 

Ethics 

July 18, 2018 

Environmental Health and 

Safety Issues 

September 17-20, 2018 

More events and courses 

will be announced soon! Visit 

houstonboma.org for more 

information. n 

KUDOs corner 

Thank you for donating space for our 

educational programs! n 

Houston Building Owners & Managers Association Q1 • 2018 

page 5

Our Annual Awards Extravaganza held December 1, 2017 at Hotel Zaza 

was one of our most magical holiday celebrations yet! Over 400 members of 

the BOMA family attended our annual luncheon to welcome our new Board 

of Directors, celebrate our Members of the Year, and award our 2018 local 

TOBY Winners. Plus, attendees spread holiday cheer by donating a mountain 

of toys to the Houston Fire Department’s Operation Stocking Stuffer 

program. Thank you to all of our members for another fantastic year, and 

congratulations to our winners! See all the photos at houstonboma.org. n 

page 6 


We are pleased to present our 2018 TOBY Award Winners. Best of luck to these 

outstanding properties as they move forward to regional competition! 

Over 1 Million square feet: 

Marathon Oil Tower 

Owner: SPU6 MOT, LLC 

Managed by: CBRE, Inc. 

Property Manager: 

Jessica Dixon 

Suburban Office Park 

(mid-rise): CityWestPlace 

Owner: Parkway, Inc. 

Managed by: Parkway 

Properties Inc. 

Property Manager: Jannetta Key 

250,000 – 499,999 square 

feet: 1430 Enclave 

Owner: Piedmont- 

1430 Enclave Parkway L.P. 

Managed by: Piedmont 

Office Management 

Property Manager: 

Chad Nusbaum 


Congratulations to our Members of the Year! We cannot thank these outstanding 

individuals enough for their contributions to Houston BOMA. 

Member of the Year: 

Cindy Niles, Transwestern 

Allied Professional Member of the Year: 

Lacy Withers, ABM 

Young Professional Member of the Year: 

Natali Juarbe, Granite Properties 

President’s Award: Darrell Kainer, 

Fantome Tower LP and Busycon 

Properties, LLC 

Ambassador of the Year: 

Peggy Viers, Always In Season 

Ambassador Team of the Year: Cindy Niles, 

Transwestern; Cindy Magouirk, CBRE; Peggy Viers, 

Always In Season; Not pictured: Lynn Thoms, 

Transwestern 

Thank You to Our Generous Sponsors 

Underwriter: 

“Rudolph” Photo Booth Sponsors: 

“Frosty” Beverage Sponsors: 

“Elf” Toy Drive Sponsors: 

“Sleigh Bell” Networking Café Sponsor: 

page 8 


Presenting Our Newest Lifetime Member: 

Fred Whitty, RPA, SMA Past Houston BOMA President 

LIFETIME 

MEMBERSHIP 

AWARD 

Houston BOMA was proud to present Lifetime Membership to Fred Whitty at 

the Annual Awards Extravaganza on December 1, 2017. Fred has been a member 

of Houston BOMA for over 35 years. During that time, he served in many different 

capacities at the local, state and national levels, including serving as president of 

Houston BOMA, and he is truly deserving of the Lifetime Member designation and 

the perks that come with it. He is joining the prestigious ranks of Jo Page, Tom Easley, 

Ferrell Hays, and Dave Johnson. Fred, we thank you for your service to Houston 

BOMA, and we are delighted to welcome you to the Lifetime Member club! n 

Congratulations to Our Class of 2017 

Leadership Lyceum 

Thank You to Our 2017 Sponsors 

These outstanding individuals have completed the year-long course to learn 

everything they need to know about our industry and BOMA to become the next 

generation of Houston BOMA leadership. 

Show your dedication to the growth of our industry talent by sponsoring the 

Leadership Lyceum program. In 2018, the Houston BOMA Foundation will be 

funding this development program, so your generous donation will help support 

our future leaders and enable us to continue the growth of our leadership 

programs. Learn more and purchase sponsorship at houstonboma.org. n 


page 10 


Building on a Strong Foundation 

By Mark Janssen, Chairman of the Board of Trustees for the Houston BOMA Foundation 

“The Houston 

BOMA Foundation 

was set-up as a 

financial vehicle 

to fund projects 

that will benefit 

our members.” 

I am excited to write about the Houston Houston BOMA Foundation (HBF) and 

to advise you of our activities over the past year. 

The HBF was set-up as a financial vehicle to fund projects that will benefit our 

members. The official mission or purpose of the HBF is for charitable and educational 

purposes as defined in IRS Code Section 501(c)(3), and to advance research and 

innovation in Houston commercial real estate. 

Little did we know when we began setting up the HBF in 2016 that we would 

use it so quickly as a charitable vehicle to directly help our members in need after 

Hurricane Harvey. We are so thankful for the many members and locals from around 

the country that helped us raise more than $40,000. I would also like to remind our members that even if 

you didn’t directly contribute to that fund, you did so indirectly with your membership dues. The Houston 

BOMA board of directors acted quickly and initially funded this relief fund with association reserve funds. 

These funds are dollars built up over the years from your dues dollars and proceeds from events. I hope we 

will not see another tragedy like Hurricane Harvey for many years, but if we do, I hope I can count on your 

support to help our members that might be in need of assistance. With very few fundraising efforts to date, 

we have raised an additional $40,000 in individual and corporate donations. Please be on the lookout for 

your invitation to support the HBF and the CRE industry. 

We have completed many projects in a short time under the HBF, much of this we were already doing 

under the association. This includes: 

• Funding the development of industry talent 

with Leadership Lyceum 

• Funding Research 

o Compensation Study - a comprehensive 

report of industry salaries and compensation by professional title 

o Economic Impact Study - a report on the entire Houston area CRE market and BOMA’s impact 

o BOMA Index - a quarterly aggregate report of up-to-date data for each Houston submarket from 

the largest CRE companies, available for the first time in this issue of Highlights (page 16) 

• Providing for our industry through charitable giving by raising approximately $40,000 for Hurricane 

Harvey Relief Fund 

I am working with the board of directors and our accounting firm to capitalize on future donations 

and sponsorships for events that could be handled directly through the HBF which would result in some 

taxable deduction benefits to our members. 

Our goal, as it is at the association, is to control expenses, so for the time being Houston BOMA is 

overseeing administrative duties for the Foundation at no cost to stretch our limited donor dollars as far 

as possible as we work to build up the HBF reserves. I urge you to make a personal, company, or building 

donation to the HBF in 2018 and I look forward to seeing you at our annual benefit in February. n 

Go All In for the Houston BOMA Foundation 

with Our Annual Benefit 

Thursday, February 15, 2018 

6:00 – 9:00 pm 

Amegy Bank Tower – 1717 W Loop South 

Get ready for a gamblin’ good time with the Houston BOMA Foundation! Bring your best luck 

and join us for a night at the casino for our second annual Foundation benefit on February 15, 2018. 

Everyone will be a winner with plenty of food, prizes to be won with “casino cash,” and more. 

Contribute to the Foundation by bringing a bottle of wine for our wine pull! Attendees will have 

the chance to bid on bottles of wine in our silent auction, with proceeds benefiting the Foundation. 

Feeling lucky? Purchase one of our sponsorships to support this fun-filled event for the 

Foundation. Let’s roll! Visit houstonboma.org to register. n 


Houston BOMA Foundation Project Spotlight: 

Hurricane Harvey Relief Fund 

These are the stories of just a few of our Hurricane 

Harvey Relief Fund recipients. Your donations and 

membership dollars have helped these deserving members 

and employees recover from the devastation of 

Hurricane Harvey. 

“It’s hard to emphasize how grateful we are, and this is a 

great example of BOMA Houston and its many contributors 

to the Foundation taking care of their membership and 

CRE during a natural disaster. The CRE industry has been 

very good to me over the years and this is a happy chapter 

in my career. [My wife] Diana and I are on a good path to 

rebuilding and look forward to celebrating Christmas with 

our family at home.” 

“Houston BOMA has blessed me so much over the past 15 

years of my membership through networking and education 

and now they have come to my rescue after losing everything 

in Hurricane Harvey. There are simply not words to 

express how grateful I am to members who contributed to 

the relief fund nation-wide. Your gift has helped my family 

begin to rebuild our home that was destroyed by the opening 

of the reservoirs. BOMA is so much more to me than a 

professional organization, they are my family and the heart 

of our real estate community. I can’t wait until it is my turn 

to pay it forward to others in need.” 

“Photos and memories made of the kids’ faces being able 

to sit and lay on a bed they can call their own will be very 

memorable and touching… which wouldn’t have been 

possible without you guys. My fiancé and I (along with 

our pup and kiddos) cannot thank you enough. Grateful 

beyond words.” n 

page 12 


Damage from Hurricane Harvey 

Repair and Recovery 


page 14 


Business Exchange Is Back! 

Bus iness 

E change 

Thursday, March 8, 2018 

2:30 – 6:00 pm 

Post Oak Central – 1990 Post Oak Blvd., Suite 125 

Registration opens 9:00 am on Thursday, February 1, 2018 

Join us for one of the most anticipated events of the year...Business Exchange! This popular event 

provides a valuable opportunity for Allied Professionals to make new connections with some of our 

top owner and property manager members while raising funds for our BAC PAC. 

The Business Exchange is designed to be a “reverse trade show.” Property management company 

representatives will each be seated at tables, while Allied Professional representatives rotate among 

the tables, spending five minutes meeting with the property management company at each table. This 

is a great chance for management to learn more about the latest industry-related products and services 

in a professional, controlled environment, and for suppliers to visit with a large number of customers 

within a two-hour period. 

To allow adequate time for every Allied Professional to meet with each property management 

professional, a very limited number of spots are available for this event. As a result, this event 

typically sells out in just minutes! Mark your calendar for registration opening 9:00 am sharp 

on Thursday, February 1, 2018 to be sure you don’t miss out. Learn more at houstonboma.org. n 

We’re Boiling Up a Good Time for 

Our Annual Crawfish Boil 

Thursday, March 29, 2018 

Irish Cowboy – 2300 Louisiana Street 

It’s time to get crackin’ for another Cajun-style 

cook-out! Save the date for our Annual Crawfish Boil 

on March 29, 2018. Enjoy crawfish, cold brews, and 

making connections with fellow BOMA members at 

this spicy annual social! Stay tuned to houstonboma.org 

for more information coming soon. n 


page 16 


Thursday, May 17, 2018 

2:00 – 7:00 pm 

NRG Center – 1 NRG Park 

Mark your calendar for our 2018 BOMA Expo, 

returning to NRG Center on May 17, 2018. Early 

Bird Booth Registration begins January 4, 2018 for 

our Annual Sponsors and past exhibitors. Booth 

Registration opens on January 11, 2018. Visit 

houstonboma.org for more information. n 

Thank You to Our Generous Underwriter 

BOMA 

KICKBALL 

Get Your Kicks with BOMA’s NEW Emerging 

PROFESSIONALS KICKBALL TEAM 

March 5 - April 27, 2018 

Memorial Park – 6501 Memorial Dr. 

Kick back for some fun this spring with Houston BOMA’s 

brand-new kickball team for emerging professionals! Sign up 

today to play with Houston BOMA in the City of Houston’s 

local league for one of the fastest-growing adult sports. 

Games are played Monday and Wednesday evenings for a 

5-week doubleheader season (10 games total). If you are a 

property management member with less than 10 years’ 

experience in commercial real estate, you can roll with us 

and join our pitch perfect team today by emailing Elisa Suarez 

at esuarez@houstonboma.org. Visit houstonboma.org for 

more information. n 


How to Lose a Customer in Ten Minutes 

By Tammy K. Betancourt, CAE – Chief Executive Officer and Executive Vice President 

As we launch into the new year, it’s appropriate to reflect on the personal goals and the accomplishments 

we’d like to achieve in 2018. Reflecting on these aspirations, it occurred to me that one of 

the top items on my list is to have a thriving, flourishing membership where everyone is happy and 

benefiting from BOMA with service provided at the highest possible level. Should be easy, right? 

Very few things are quite as befuddling as organizations who claim they revere their members but 

whose approach never seems to reflect their marketing. If their motto is ‘The Customer is King’, why 

do they act like the happiness of the customer doesn’t matter? It’s almost as if their support training 

manuals are excerpts from some handbook called ‘How to lose members and alienate your fans’. 

Below are a few items that might be included in said handbook: 

Be difficult to 

contact. Provide your 

customers with an email form to 

complete for their inquiry and 

have the inquiry sent to 

service@abccompany.com. 

Never have a 

live person 

answer the 

telephone. 

Have no knowledge of, 

or appreciation for the 

customer’s history. So what if 

they’ve had a relationship with your company 

for 20 years, loyalty is overrated. 

Don’t listen. 

Because you know better 

than the customer. Why are 

they always so whiny? 

Take your time 

responding to 

requests. 

Seriously, no 

one’s life is on 

the line because 

their office is hot. 

What’s the rush? 

Be as unpleasant as possible 

when contacted by a customer. 

That should dissuade them from calling back. 

Create a website that’s 

difficult to navigate. 

Amazon and their one click purchasing are 

doomed to failure, am I right? 

Never provide 

your employees 

the authority and 

leeway to solve 

problems. 

Do not keep your 

promises. And never provide 

updates on problem resolution. 

Never pay 

attention to the 

competition. 

What do they know anyway? 

page 18 


Customers 

leave 

because 

they 

don’t feel 

valued. 

In this experience economy, 

great service 

is as or more 

important than 

price. 

One of the key rules in business is it’s cheaper to keep the 

customer you have. So why do they leave? Any of these reasons 

are certainly applicable, but key is that the customer’s perception 

is your reality. Customers leave because they don’t feel valued. In 

this experience economy, great service is as or more important 

than price. 

Communication is crucial. Empty promises and vague answers 

are for rookies. Advise your customers of how you will address 

their concerns or give them a plausible explanation of why you 

can’t. Do not leave them wondering whether you have a solution 

and feeling under-valued, because this is when they start thinking 

of your competition. 

At Houston BOMA, we’re approaching 2018 with a goal of 

providing the most cutting-edge products and outstanding service 

to assist our members in being successful. It’s all outlined in our 

2018 strategic plan and goals that can be found in our Member 

Resource Center at houstonboma.org/memberresource. 

A new year is like a blank book, and the pen is in your hands. 

It is your chance to write a new story. 

Wishing you a healthy and happy 2018. n 


Service provider directory Highlighted below are advertisers in this publication. 

Architecture 

Kirksey..................................................... (713) 426-7456 

Marx Okubo Associates, Inc..................... (713) 340-5389 

Attorneys 

Hoover Slovacek LLP............................... (713) 977-8686 

Building Automation 

Climatec, LLC........................................... (713) 983-6500 

Genea...................................................... (714) 694-0536 

Hunton Services...................................... (713) 252-8065 

O&M Resources, Inc................................. (281) 456-3568 

Catering 

Event Catering Houston and 

Ice Cream Party....................................... (713) 680-2022 

Consultants 

American Technologies Inc..................... (832) 871-5370 

Champion National Security.................... (713) 542-5096 

Chemtreat Inc. ....................................... (804) 935-2000 

Connectivity Wireless Solutions.............. (888) 591-9418 

Lerch Bates ............................................. (832) 413-5310 

Marx Okubo Associates, Inc.................... (713) 340-5389 

Morgan Elite Specialist Services, LLC.... (855) 445-3404 


sys-tek..................................................... (816) 229-9009 

Cooling Towers 

Tower Performance................................. (713) 643-0691 

Debris Removal 

1-800-Got-Junk?..................................... (713) 343-0315 


Dock Equipment 

Miner Corporation Houston...................... (713) 263-1000 

Electric Utility Company 

Centerpoint Energy – Services................ (713) 207-3631 

Electrical Contractors / Lighting Supplies 

Brothers Lighting & Electrical 

Specialist, Inc.......................................... (281) 444-7737 

E3 Electric, Ltd..................................(713) 622-1222 


Pieper Houston Electric........................... (713) 984-9342 

Elevators / Escalators 

Ascent Elevator Services LLC.................. (713) 461-6644 

Cab Interior Design, Inc........................... (512) 454-2663 

Eklund’s Inc............................................. (713) 682-7263 

Fujitec America........................................ (713) 690-1990 

JOBS/AMST – Interior and Exterior Building 

Restoration (AMST)...........................(713) 522-8925 

Kings III.................................................... (972) 462-0611 

KONE, Inc................................................. (281) 442-6619 

Lerch Bates ............................................. (832) 413-5310 

Oracle Elevator Company........................ (281) 668-4919 

Schindler Elevator Corporation................ (713) 576-2315 

ThyssenKrupp Elevator............................ (713) 849-2191 

Energy Consulting Services 

Able Engineering Services....................... (713) 341-7575 


Schneider Electric Professional 

Services................................................... (713) 554-1628 

sys-tek..................................................... (816) 229-9009 

Energy Provider 

Constellation............................................ (713) 652-5568 

TXU Energy.............................................. (713) 953-5666 

Engineering Services 

Chemtreat Inc. ....................................... (804) 935-2000 


KCI Technologies, Inc............................... (832) 975-1533 

Marx Okubo Associates, Inc..................... (713) 340-5389 

Spencer Engineers, Inc............................ (713) 621-2482 

sys-tek..................................................... (816) 229-9009 

Terracon Consultants Inc......................... (713) 690-8989 

Engineers / Environmental Consulting 


EDI Building Consultants, Inc................... (713) 772-6300 

EFI Global, Inc.......................................... (832) 518-5145 

TCA | The Compliance Alliance LP........... (713) 263-7661 

Terracon Consultants Inc......................... (713) 690-8989 

Equipment Rental 

Sunstate Equipment Co........................... (281) 492-3400 

Exterior Maintenance 

Edge Architectural Restoration................ (832) 257-0517 



JOBS/AMST - Window Washing/Metal 

Refinishing/Waterproofing/Elevator 

Renovation (JOBS)............................(713) 522-8925 

Lerch Bates ............................................. (832) 413-5310 

Stuart Dean Company.............................. (713) 401-1630 

Walton Roofing, Sheetmetal and 

Waterproofing.......................................... (713) 674-9777 

Fall Protection 

American Anchor..................................... (713) 956-7521 

ICBS LLC.................................................. (281) 932-0092 

Lerch Bates ............................................. (832) 413-5310 

Plasteco Inc............................................. (800) 231-6117 

Fire Protection / Life Safety Systems and Services 

Allied Fire Protection, L.P. / AFP Alarm 

and Detection, L.P.................................... (281) 485-6803 

American Fire Protection Group.............. (832) 764-7003 

BMF Solutions.......................................... (832) 220-1500 

Classic Protection Systems, Inc............... (713) 468-3573 

Climatec, LLC........................................... (713) 983-6500 

FireTron.................................................... (281) 499-1500 

Red Hawk Fire & Security....................... (713) 652-8803 

Signal Boosters............................... (281) 738-3838 

Western States Fire Protection................ (713) 896-9941 

Wilson Fire Equipment............................. (281) 841-1081 

Worldwide Power Products..................... (713) 538-2079 

Fitness/Exercise Company 

Marathon Fitness..................................... (281) 565-2307 

Floor Care 

Corporate Care......................................... (713) 692-6300 



JOBS/AMST – Window Washing/Metal 



Slip Free Systems, Inc............................. (281) 482-5577 


Floor Matting 

Marathon Fitness..................................... (281) 565-2307 

Matting By Design................................... (636) 629-7275 

Slip Free Systems, Inc............................. (281) 482-5577 

Flooring 



Corporate Floors...................................... (832) 462-3736 

Gulf Coast Flooring & Services............... (713) 666-9704 

Mohawk Group........................................ (713) 629-5005 

Foundation Repair 

Uretek ICR Gulf Coast.............................. (281) 894-4990 

General Contractor 


Angler Construction................................. (713) 629-5860 

Arch-Con Corporation.............................. (713) 533-1900 

Corinthian Contracting, LLC..................... (281) 846-6266 

D.E. Harvey Builders................................ (713) 626-3558 

Guaranteed Builders Inc.......................... (713) 896-8967 

Hillier Restoration, LLC............................ (281) 886-7755 

NorCole, LLC............................................ (832) 347-3719 

O’Donnell/Snider Construction................ (713) 554-4508 

Generators: Sales, Service & Rental 

Eservus Online Corporate 

Concierge Services.................................. (281) 408-2012 

GenSolutions LLC..................................... (936) 443-4378 


Glass Installation / Tinting 

Bosshamer Glass 

Company, Inc........................................... (713) 937-3917 

Clay’s Glass Service Inc........................... (713) 545-7791 

HVAC Services and Supplies 

AMS of Houston, Inc................................ (281) 403-1701 

Camfil USA, Inc........................................ (832) 237-3555 

Chemtreat Inc. ....................................... (804) 935-2000 

Cougar Sales, Inc..................................... (832) 912-7500 

Filter Maintenance Company................... (713) 432-0068 

Genea...................................................... (714) 694-0536 

Lange Mechanical Services, L.P............... (281) 822-5221 

Marsden South LLC................................. (281) 705-6262 

Roessler Equipment Co., Inc................... (713) 782-2701 


Janitorial 

ABM Janitorial Services.......................... (713) 928-5344 

Alanton Group, Inc.................................... (281) 351-9989 

Ambassador Services, LLC...................... (713) 535-9092 

Entrust One Facilities............................... (972) 669-8485 

GCA Services Group................................. (281) 543-9120 

GSI America Inc........................................ (281) 419-1221 

Harvard Maintenance.............................. (832) 969-6162 

ISS........................................................... (713) 956-2277 

Knight Restoration Services.................... (469) 330-7838 


Metroclean........................................(713) 255-0100 

PJS of Houston........................................ (713) 850-0287 

Pritchard.................................................. (713) 957-1387 

Promise Total Services of Houston, Inc.... (713) 688-8880 

Starlight Cleaning Service....................... (281) 802-3966 

UBM Enterprise, Inc................................. (713) 647-1052 

Veritiv....................................................... (713) 329-6666 

Janitorial Supplies 

Georgia-Pacific........................................ (281) 728-5422 

Kimberly Clark Professional.................... (713) 927-0444 

Landscape 

Always In Season.................................... (713) 681-1414 

Ambius..................................................... (832) 829-4037 

Bio Landscape......................................... (281) 303-1099 

BrightView.............................................. (301) 987-9200 

Brookway Horticultural 

Services, Inc............................................ (713) 466-1420 

Covens Interior Plants.............................. (713) 334-7989 

Econocuts................................................ (281) 862-2887 

GreenPros................................................ (713) 974-5823 

Gruene Horticultural Services.................. (832) 594-2830 

Houston Landscapes Unlimited............... (281) 568-7500 

IMS Landscape Services, Inc................... (281) 351-5202 

LandCare USA LLC .................................. (281) 987-7678 

Lawn Management Company, Inc............ (713) 688-2435 

Moss Landscaping, Inc............................ (713) 861-1385 

Regina Gust Designs................................ (713) 426-1166 

Silversand Services................................. (713) 722-0336 

Southern Botanical.................................. (713) 859-3287 

Terry’s Landscape.................................... (713) 574-0058 

Texas Tropical Plants, Inc......................... (713) 224-2800 

Texscape Services................................... (281) 846-3779 

The Urban Foresters................................ (855) 255-5212 

Western Horticultural Services................ (713) 849-2045 

Yellowstone Landscape........................... (281) 303-1099 

page 20 


Lighting / Electrical 



E. Sam Jones Distributor, Inc................... (713) 699-2600 

E3 Electric, Ltd..................................(713) 622-1222 


Spark Lighting, LLC.................................. (832) 971-2551 

The Christmas Light Company................. (214) 515-9627 

Voss Lighting........................................... (713) 996-8060 

Lighting Maintenance 



Pieper Houston Electric........................... (713) 984-9342 

Maintenance Supplies 

Georgia-Pacific........................................ (281) 728-5422 

Matera Paper Company........................... (713) 980-1500 

Pollock Paper Distributors....................... (713) 934-6917 

SupplyWorks............................................ (713) 825-1760 

Veritiv....................................................... (713) 329-6666 


Mechanical Contractor 


HIS Mechanical........................................ (713) 935-1234 


Medical Services 

Covia Health............................ 1 (800) 385-3682 ext. 126 

Metal Refinishing 

B&B Artistry............................................. (713) 686-6822 




JOBS/AMST - Window Washing/Metal 



Mid America Metals................................. (281) 608-1633 


the lee quigley company......................... (281) 358-9608 

Moving 

Suddath Workplace Solutions.................. (713) 457-3905 

Painting 

B&B Artistry............................................. (713) 686-6822 

Bundren Painting & Drywall..................... (713) 468-4331 

Green Team Services............................... (832) 304-0368 






Metroclean........................................(713) 255-0100 

Millsap Waterproofing, Inc....................... (713) 956-6677 

Parking 

Associated Time & Parking Controls........ (713) 263-1366 

Lanier Parking Solutions.......................... (281) 460-7853 

LAZ Parking Texas, LLC............................ (713) 659-8312 

Legacy Parking Company........................ (713) 236-8822 

Park First of Texas LLC............................ (713) 980-7275 

Platinum Parking..................................... (713) 898-1128 

SP Plus.................................................... (713) 965-1770 

WINPARK.................................................. (713) 224-6025 

Pest Control Services 

Cypress Creek Pest Control, Inc.............. (281) 469-2679 

Environmental Coalition 

Incorporated.....................................(281) 438-1500 

Modern Pest Control................................ (281) 561-0100 

Versacor Managed Pest Solutions........... (817) 310-3525 

Plumbing Contractors / Fixtures 


Cougar Sales, Inc..................................... (832) 912-7500 

Pressure Washing 

B&B Artistry............................................. (713) 686-6822 









Property Tax Consultant 

Bettencourt Tax Advisors, LLC................. (713) 263-6100 

Marvin F. Poer & Company....................... (281) 409-3452 

Refreshments / Catering 

Event Catering Houston and 

Ice Cream Party....................................... (713) 680-2022 

Restoration / Fire / Water / Smoke 


Belfor Property Restoration.................... (713) 263-1194 

Blackmon Mooring................................... (832) 247-7201 


Cotton USA............................................... (713) 849-9300 

Hillier Restoration, LLC............................ (281) 886-7755 


ICBS LLC.................................................. (281) 932-0092 

Knight Restoration Services.................... (469) 330-7838 

Mooring USA............................................ (888) 293-9953 

Skyline Highrises Services, LLC.............. (832) 549-5295 

Stone and Glazing Consulting, Inc........... (713) 960-0051 

Roof Safety Equipment 

American Anchor..................................... (713) 956-7521 

ICBS LLC.................................................. (281) 932-0092 

Lerch Bates ............................................. (832) 413-5310 

R.B. Hash & Associates, Inc..................... (713) 463-9800 


Roofing / Waterproofing / Contractors / Consultant 

All Type Roofing & Construction, Inc........ (281) 397-6614 

Bundren Painting & Drywall..................... (713) 468-4331 

Centimark Corporation................. (877) 473-4601 x1977 

Chamberlin Roofing and 

Waterproofing...................................(713) 425-9031 

Curtain Wall Design & Consulting............ (713) 528-6211 

Empire Roofing Companies, Inc............... (713) 255-0005 

FSR Services........................................... (281) 852-9555 







J. R. Jones Roofing.................................. (713) 522-1600 

Liqua Tech................................................ (713) 225-5325 

Market Makers, Inc.................................. (281) 893-9261 


Pyramid Waterproofing, Inc...................... (713) 699-4777 


S & R Waterproofing & Roofing................ (281) 726-2305 




Western Specialty Contractors................ (713) 667-6682 

Security 

Allied Universal Security Service............. (713) 906-4645 

Champion National Security.................... (713) 542-5096 

Classic Protection Systems, Inc............... (713) 468-3573 

Covenant Security Services..................... (281) 409-8662 

Elite Protective Services LLC................... (281) 914-1509 

GuardTexas............................................. (281) 820-2900 

G4S Secure Solutions (USA) Inc............... (281) 743-2150 

Kastle Systems of Texas, LLC.................. (281) 217-0303 


Red Hawk Fire & Security....................... (713) 652-8803 

Securitas Security Services 

USA, Inc................................................... (832) 912-3224 

The Flying Locksmiths of Houston........... (713) 234-1570 

United Protective Services...................... (713) 782-2639 

US Security Associates............................ (832) 786-3912 

Whelan Security....................................... (713) 977-0030 

Soil Stabilization 

Uretek ICR Gulf Coast.............................. (281) 894-4990 

The Urban Foresters................................ (855) 255-5212 

Sprinklers 

Allied Fire Protection, L.P. / AFP Alarm 

and Detection, L.P.................................... (281) 485-6803 


Staffing 

BG Talent.................................................. (713) 781-8497 

Stone Refinishing 


International Stoneworks, Inc.................. (713) 956-8291 






Striping / Paving 


Systems Integration 

Airwavz Solutions Inc............................. (980) 598-8626 




TCA | The Compliance Alliance LP........... (713) 263-7661 

Telecommunications 

Airwavz Solutions Inc............................. (980) 598-8626 

CenturyLink............................................. (281) 560-6006 

Comcast BUSINESS................................. (713) 637-5322 


Kings III.................................................... (972) 462-0611 

Logix Communications, LP...................... (713) 865-8246 

MCA Communications Inc........................ (832) 407-0627 


Uniforms 

Admiral Linen & Uniform 

Service, Inc. by ALSCO ............................ (713) 759-9494 

Water Conservation / Management 

Chemtreat Inc. ....................................... (804) 935-2000 

Sebesta.................................................... (713) 398-6789 

WaterSignal............................................. (470) 514-4418 

Water Proofing / High Pressure Water Cleaning 

City Wide Building Services.................... (214) 358-4547 







Liqua Tech................................................ (713) 225-5325 


Pyramid Waterproofing, Inc...................... (713) 699-4777 





Western Specialty Contractors................ (713) 667-6682 

Window Cleaning 

City Wide Building Services.................... (214) 358-4547 







Martin’s Window Cleaning Corp............... (713) 956-0112 

Metroclean........................................(713) 255-0100 



New Houston BOMA Members 

Buildings 

Individuals 

1776 Yorktown 

Accesso Company LLC 

1505 S. Hwy 6 

Friedman Management 

710 N Post Oak Rd. 

710 Post Oak, LC 

Brianna Norman 

Eservus Online 

Corporate Concierge 

Services 

Ken Peterson 

Disaster America 

Kelley Gray 

Trophy Fitness 

Mark Cooper 

CertaPro Painters 

Brenda Thompson 

B&B Artistry 

Eric Endicott 

Waste Management 

1300 Main Street 

JLL 

2151 West Holcombe 

JLL 

For member contact information, please visit our website www.houstonboma.org 

and sign in to view our full Directory. 

If you would like to join Houston BOMA or know of someone who 

should join, please contact us on our website at houstonboma.org. 

page 22 


Foodie Find 

Theodore Rex – 1302 Nance Street, Unit A 

By Shannon Roberts 

“When you bite into them, a beam of light comes down and angels sing. They’re that 

good.” That’s how our waiter described the potatoes – yes, potatoes – at Theodore Rex, the 

highly anticipated new concept from top Houston restaurateur and James Beard Award 

Winner Justin Yu. Perhaps our waiter was joking, but the chef’s twist on potatoes au gratin 

was indeed heavenly, setting the tone for one of best meals we’ve ever reviewed for this column. 

Read on for all the delicious details and visit trexhouston.com for more information. 

Atmosphere: O O O O O 

With a soft glow from the windows, clean interior, and bright yellow door, the location 

feels incredibly welcoming and chic among the surrounding warehouses. With only a 

handful of seats inside, it’s best to make a reservation, but the cozy space makes for a great 

date night or a quiet dinner. 

Drink: O O O O O 

The wine menu suggests “drinking sparkling wine for your entire meal, ordering entire 

bottles, and finishing them with gusto,” and we couldn’t agree more. The sommelier’s picks 

paired perfectly, and with half-price glasses available during their daily happy hour, you 

don’t need to drop a lot of dough to enjoy them. 

Food: O O O O O 

Thinly-sliced with savory drippings from roasted chicken, the other-worldly potatoes 

were a good representation of the restaurant’s ability to marry comfort food with innovative 

flavors. Beef wagyu was classically seasoned with peppery flavor and an added punch 

of fermented radish, with hints of charcoal from the grilled greens. Flaky flounder came 

wrapped in tender collard greens, preserving its delicate, sophisticated citrus flavor and 

melt-in-your-mouth texture. Save room for the velvety chocolate ice cream accented with 

crunchy candied almonds, which serves as a satisfying end to a comforting meal. The menu 

only has a few other options and often changes, but this seasonality allows every dish to be 

executed with perfection and enthusiasm. 

Service: O O O O O 

The staff was a direct reflection of the restaurant’s reputation: fun and carefree, but 

passionate and focused. Servers showed complete attention to patrons, a high level of 

menu knowledge, and made smart recommendations without ever losing their approachable, 

warm attitudes and charisma. Even the kitchen, easily seen from the front of the 

house, was calm as chefs worked with complete concentration. 

Final Score: Perfect 5/5 Stars 

O O O O O 

Theodore Rex is more than deserving of the Foodie Find’s first perfect score. Excellence 

can be found in everything the restaurant does, from food and flavors to the friendly 

service and environment. With great accessibility for everyone, it’s a stand-out choice 

sure to exceed even the highest of expectations. n 

Correction from the Editor 

In our last issue, we incorrectly named Hines as one of 

our Golf Classic sponsors. The correct sponsor for the event 

was 1100 Louisiana. We apologize for our error, and greatly 

appreciate the 1100 Louisiana team for their understanding 

and continued support of Houston BOMA. n 


9 Greenway Plaza, Suite 100 

Houston, Texas 77046-0929 

(713) 266-5691 

Fax (713) 266-4632 

houstonboma.org 

Board of Directors 

President 

Jack Gregoire, CPM – Parkway Properties, Inc. 

CEO 

Tammy K. Betancourt, CAE – Houston BOMA 

Vice President 

Ed Bovermann – Transwestern 

Vice President of Finance 

Roger Ritter – M-M Properties 

Immediate Past President 

Mark D. Janssen – Hines 

Directors 

Meredith Cress – Hines 

Brett Williams, CPM – PMRG 

Matthew Kent – Unilev Management Corp. 

Jeff Greensage, RPA – CBRE 

Phil Davis – JLL 

Chad Nusbaum – Piedmont Office Realty Trust 

Hunter Drackett – Parkway Properties Inc. 

Erin Parker 

Thank You to BOMA’s 2018 Generous Sponsors 

Challenger 

Sponsor 

Partners: 

Solaris Sponsor Partner: 

Atlantis Sponsor Partners: 

Committee Chairs 

BAC PAC Committee 

Jon Cogdill – Hines 

Expo Committee 

Janet Shipley – CBRE 

Golf Classic Committee 

Nicole Foster – Transwestern 

Meeters & Greeters Committee 

Peggy Viers – Always In Season 

Special Events Committee 

Kristin Wells – Transwestern 

Engineer All-Stars: Maintenance 

Olympics Committee 

Cindy Niles – Transwestern 

TOBY Awards Committee 

Rebecca Burns – Transwestern 

Legislative Advisory Committee 

David Piro – Hines 

Professional Development & Education 

Committee 

Erik Hedegaard – PMRG 

Nominating & Awards Committee 

Mark Janssen – Hines 

Research Advisor 

Andy Hoyns – Hicks Ventures 

Newsletter Editor 

Shannon Roberts – Marketing and 

Communications Manager 

Discovery 

Sponsor 

Partners: 

Endeavor 

Sponsor 

Partners: 

Calendar of Events 

January 

1 Happy New Year! Houston 

BOMA Office Closed 

4 Early Bird Expo Booth 

Registration Opens (Sponsors 

and past exhibitors only) 

11 Expo Booth General 

Registration Opens 

15 Martin Luther King, Jr. Day – 

Houston BOMA Office Closed 

25 Board of Directors Meeting 

February 

1 Business Exchange 

Registration Opens 

7 Building Operator Certification 

Level 1 Course Series Begins 

15 Night at the Casino 

Foundation Benefit 

12-15 BOMI Designation Course 

Design II 

19 President’s Day – Houston 

BOMA Office Closed 

March 

8 Business Exchange 

22 Board of Directors 

Meeting 

29 Crawfish Boil 

30 Good Friday – 

Houston BOMA 

Office Closed 

page 24

Houston BOMA Highlights, Q1 2018

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