Houston BOMA Highlights Q3 2020

BOMA is Here For You
HIGhlights
Q3 • 2020

President’s
Message
Phil Davis
JLL
BOMA is Here for You!
Over the past few months, the Houston BOMA community
has come together to mitigate the impact of the COVID-19
pandemic. Many of you are essential personnel, showing up
for work under these exceptional circumstances, keeping our
buildings safe and community operational, and many more of
you are working from home to help prevent the spread of this
virus. By working together, we can help keep each other safe
and healthy.
As a property professional in these uncertain times, it’s more
important than ever to be a member of Houston BOMA. No
other organization can or has provided you with the guidance
and expertise you need exactly when you need it to help navigate
these uncharted waters.
· The BOMA network connects you with industry colleagues
who can help you navigate our new normal way of doing
business. The power of the BOMA network provides you with
the connections you need with local peers who are developing
best practices, local service providers who can answer
the urgent questions you have and industry leaders who can
share their knowledge.
· BOMA is the industry’s voice in Austin, on
Capitol Hill and with governmental agencies,
voicing your concerns about the Paycheck
Protection Program, liability protection during
re-entry and pandemic risk insurance that
have been shared directly with our congressional
leaders.
· BOMA leveraged its longstanding relationship
with the Department of Homeland Security
to define essential personnel, reinforcing
the need for commercial building personnel
to provide essential services as part of the
nation’s critical infrastructure and to keep your
buildings operational.
· BOMA’s education provides access to timely
industry thought leadership through webinars,
virtual information exchanges and
articles both online and in the Highlights
Magazine focusing directly on COVID-19
thought leadership to help guide your staff
through unprecedented times.
BOMA Mission
The mission of the Houston Building Owners and Managers
Association is to support and advance the interests of the
commercial real estate industry. Houston BOMA will be an organization
of advocacy and sustainable building practices that
utilizes the strengths, talents and leadership of its members
and industry associates to build value and lasting relationships
with our community through professional development,
networking and sharing of information.
BOMA Vision
To be the recognized industry leader in both legislative
advocacy and professional development for a broad
spectrum of commercial real estate professionals in the
Houston market.
Table of Contents
Education
Upcoming Courses...........................................................................................................4
Course Highlight: Building Engineering Management 101...............................4
members
Nominate a Member of the Year and Recognize Industry Heroes..................5
Member Spotlight: New Building Operations for a New Normal....................6
New Houston BOMA Staff Member............................................................................6
New Members....................................................................................................................7
Feature
In Celebration of 20 Years, an Interview with
Houston BOMA CEO Tammy Betancourt..................................................................8
Houston BOMA Was Made for Times Like These................................................. 10
Events
Recaps
- Building Automation Webinar............................................................................ 12
- Zoom Happy Hours................................................................................................. 12
- Virtual Business Exchange.................................................................................... 14
Upcoming Events Update........................................................................................... 14
By working together, we can
help keep each other safe
and healthy.
· BOMA International’s Coronavirus Resource Center has
helped to make your job easier by providing our industry
with critical resources and credible information about how
to mitigate the health and business impacts of COVID-19:
preparing for building re-entry, an expert analysis of the
CARES Act and updates on the latest state and local legislation
that are COVID-19 related.
We still have work to do, but we are deeply
grateful for our extraordinary members and the
commercial real estate industry. The Houston
BOMA staff is here for you now and in the future,
and we wish you continued health and safety
until we see each other in person again.
Phil Davis
page 2 Houston Building Owners & Managers Association Q3 • 2020 Houston Building Owners & Managers Association Q3 • 2020
page 3

Education
Upcoming VIRTUAL Educational courses
For the most up-to-date event list, visit houstonboma.org/events. Questions? Contact Rachel Munoz,
Membership and Professional Development Manager, at rmunoz@houstonboma.org.
Online RPA Course: the design, operations and Maintenance
of Building systems, Part i
September 14 – 17, 2020
The COVID-19 pandemic has affected all of our lives, especially those of our Houston building owners,
property managers, and service providers. Our members are working harder than ever as essential
workers, facing the enormous challenge of creating and implementing new procedures to make office
buildings safe, assisting tenants, and supporting their own staff - all while continuing building operations.
Many individuals have gone above and beyond their essential duties, answering calls day and
night, finding solutions to new problems, and helping tenants in any way they can. These everyday
heroes continue to show up for our community and improve the lives of those around them,
simply because it’s the right thing to do.
members
Virtual Building engineering Management 101
October 7 - 21, 2020
Course Highlight
Building Engineering Management 101
Nominate a
Member of
the Year and
Recognize
Industry
Heroes
We want to highlight these outstanding individuals with two opportunities for recognition:
#1
If you know someone who has contributed to our association
and our industry, nominate them for the Houston BOMA Annual
Awards of Excellence. this program recognizes the professional
performance of our members each year in nine different categories.
Make your nomination here by September 30.
#2
If you know someone who has gone above and beyond their
scope of duties during the pandemic, nominate them for our
Everyday Heroes campaign. We’ll share their story in our communications
and social media channels to give them the recognition they
deserve. You may nominate someone at any time, with no requirements
for recognition. Make your nomination here.
Thank you to everyone in our community for your hard work and support.
We look forward to recognizing our talented members! n
virtual Class Held Wednesday Afternoons
October 7 - 21, 2020
Houston BOMA is proud to bring back our highly successful
original course, Building Engineering Management 101, now
online! Created by Houston BOMA’s most knowledgeable
members, the course will give building engineers a high-level
overview of engineering best practices, risk management, and
regulatory compliance, and go beyond maintenance by
providing students with a deeper understanding of all aspects
of property manage-ment and effective communication skills
that will help further their careers.
Class is held virtually just one afternoon per week
for three weeks to minimize engineers’ time away
from their properties and accommodate social
distancing. With just three online sessions, it's never
been easier for engineers to fit professional
development into their busy schedules.
Our member rate for this course will be extended
to all engineers within our member buildings, so take
advantage of this membership benefit and register
your building engineers today to help them grow
into industry leaders!
Member pricing: $375
Non-member pricing: $475
Register Here
Questions? Contact Rachel Munoz, Membership
and Professional Development Manager, at
rmunoz@houstonboma.org. n
Energy Efficiency Solutions for
Electric energy management is simply good business!
Installing electric energy efficient products in a new or existing facility
can earn a cash incentive.
• Florescent lighting (HID, CFL) • Motor
• Lighting
• Variable-frequency drive
• Cooling (DX units/Chiller) • Window film
• Roofing
• Refrigeration
Incentives vary by measure type and are awarded based upon verified savings.
Learn more about CenterPoint Energy electric energy efficiency programs
today! CenterPointEnergyEfficiency.com
©2020 CenterPoint Energy 201525
page 4
Houston Building Owners & Managers Association Q3 • 2020
Houston Building Owners & Managers Association Q3 • 2020
page 5

Member Spotlight: Creative Coronavirus Solutions
members
Our members are tackling Coronavirus challenges with innovation.
We’ve identified a few unique ways they’ve adapted to changes in
amenities, tenant events, and even marketing.
Granite Properties
Parkway Properties
Welcome to our newest members!
members
Restaurants have limited hours and capacity, and many have
closed altogether, giving employees fewer options for meals and
snacks. Granite Properties installed a new Self Check Out Market,
operated by Accent Food Services, in one of their Houston
buildings at Eldridge. This new amenity allows tenants to pick up
healthy grab-and-go meals, including sandwiches and delicious
snacks, with no contact and touchless payment.
Acknowledging many tenants are working from home with their
children, Parkway Properties has begun offering virtual events for
kids, including a popular live story time series featuring favorite characters.
Including children’s events, as well as workout classes, a book
club, and live music concerts, allows tenants to stay engaged no
matter what their quarantine looks like.
hines
Many companies (Houston BOMA included) found their cache of
stock photos suddenly outdated, with maskless faces and no social
distancing in sight. Hines responded with a new line of graphics and
stock photos for commercial real estate. These graphics have been
updated to show personnel in masks, social distancing, and office
common spaces observing COVID-19 procedures – saving the day for
marketing projects.
Allied Professionals
Darrell Anderson
Anderson Restoration
Nicholas Ferguson
Skyline Highrises
Services, LLC
Cheyenne Gamangasso
LandCare
Misty Majka
Harper Supply, LLC
Mark Niehus
Connectivity Wireless
Solutions
Travis Rogers
Yellowstone Landscape
Property Management Professionals
Elle Anderson
Hartman Income REIT
Ryan Clark
Mission Management
Company
LaNee Evans
CBRE
Julie Hill
Triten Real Estate Partners
Alexandra Kenyon
Transwestern
Mary Caroline O’Leary
Granite Properties, Inc.
Emily Anderson
Lillibridge Healthcare Service
Dan Meyer
MC Management
Ethan Clasen
Student Member
Amy Nelson
Student Member
To find a member or service provider, please log into your account at houstonboma.org and select Member Search under the Resources tab.
Photo by Granite Properties
If you would like to join Houston BOMA or know of someone who should join, please contact Rachel Munoz, Membership and Professional
Development Manager, at rmunoz@houstonboma.org.
WE ROOF. WE WATERPROOF.
Emergency or preventive. Our building envelope solutions
are comprehensive. Our approach is driven by a service
mindset and our reputation is for quality work done safely
with a spirit of cooperation and teamwork.
Photos by Hines
New Houston BOMA Staff
Member
Houston BOMA is proud to introduce
our newest staff member, Rachel Munoz,
as our Membership and Professional
Development Manager. She’ll be managing
our educational programs and can assist
members with any questions they have
about membership. Reach her by email at
rmunoz@houstonboma.org. Please give
Rachel a warm socially-distant welcome!
WATERPROOFING
& CAULKING
BUILDING &
GARAGE RESTORATION
ROOFING &
SHEET METAL
ROOF MAINTENANCE
& LEAK REPAIR
ROOF ASSET
MANAGEMENT
713-880-1432 www.chamberlinltd.com
Houston Dallas Austin San Antonio
Oklahoma City Tulsa
page 6 Houston Building Owners & Managers Association Q3 • 2020 Houston Building Owners & Managers Association Q3 • 2020
page 7

Feature
Feature
Celebrating Years
an Interview with Houston BOMA CEO
20Tammy Betancourt
By Tammy K. Betancourt, CAE
Chief Executive Officer and Executive Vice President
You started with Houston BOMA in 2000 as our Executive Vice President, what attracted you to the
job? Advocacy. I am a political animal at heart if I am being honest. Advocacy is my passion and the most
enjoyable thing I do is making a difference for the commercial real estate industry, especially adding value
to membership in Houston BOMA. My previous positions didn’t provide me the opportunity to utilize that
passion, and, I already knew many members, so BOMA was the perfect fit for me.
Do you remember your first day? Vaguely. We officed at San Felipe Plaza and had a total of four employees
back then. My most prevalent memory is of boxes. Lots and lots of boxes, in my office and elsewhere –
everywhere – which I assumed was the result of several leaders prior to me who had not had a lot of time to
get their feet under them. I spent the better part of my first six months with BOMA going through those boxes
and organizing. It was a great way to learn about Houston BOMA’s wonderful history and get a good sense of
the strong community within the organization.
Houston BOMA has provided the
opportunity for me to work with the best of the
best in the industry.
How have you seen Houston BOMA change
in the time you have led the organization? It
is fair to say that when I joined Houston BOMA it
was a much different organization than it is today.
The thing that became quickly evident to me
is how invested the members are in its success.
I tapped into that ownership and we slowly
changed direction with a strategic focus from
being known as a “happy hour” organization to a business-centric organization that does a few key things and
does them better than anyone else. Those things are advocacy, education, information, and networking.
How is the CRE different than when you started 20 years ago? Consolidation and technology. So many
small-to-midsized real estate companies were bought up by the larger entities over the years. The result being
fewer but larger CRE companies in Houston and nationwide. Obviously, technology has progressed at the
speed of light. If anyone would have mentioned virtual anything in 2000 no one would have known what you
were talking about. We have gone from fax and snail mail as staple communication tools to a paperless office.
It is amazing what technology has done for business in 20 years. Who would have ever thought we would be
where we are today with “experiential” goals for our buildings including providing signature scents?
What do you consider your biggest accomplishment here? With the help of many dedicated volunteers,
having established Houston BOMA as the leading advocate for the commercial real estate industry in Houston
is something I am incredibly proud of. Bringing that value to our membership each-and-every year takes a lot
of resources, and it is difficult to put a price tag on the member savings produced from those resources over
the years. Quantifying what did not happen and the money our members saved because we were in front
of an issue is almost impossible, yet it is one of the core benefits of BOMA membership. SB2 (Property Tax
Reform) was my favorite and perhaps most impactful issue to work on. The resulting restraints on property
tax growth will continue to have a positive compounding effect on property values across Texas for years
to come.
What have you enjoyed the most about your role? I have enjoyed the people. Houston BOMA has
provided the opportunity for me to work with the best of the best in the industry. In twenty-years I’ve had
the pleasure of working with eighteen different board presidents, hundreds of board and committee
members and consider myself so fortunate to have worked beside and learned from some of the most
dedicated people on the planet. The many resulting friendships I have made through my time at BOMA
will last a lifetime. I also enjoy that every single day provides yet another opportunity to make a difference.
Who could ask for more?
What have you enjoyed the least about your role? I love coming to work every day, so non-enjoyment
never really enters the picture. If I had to pick something, I guess my worst days are when unexpected things
happen in the legislature that undo months of hard work. Always disappointing, but always providing that
opportunity to dust off and go back after it.
What are a few of your favorite memories during your time with BOMA? Where to begin? I have so
many tales. There was the time we talked our way through the gate at Southern Hills Country Club so that
our President could buy a logo’d golf shirt, and were politely asked to leave (we were permitted to buy the
merch, so mission accomplished).
There was an excursion into “wine country” in Tucson, Arizona, where we ended up driving on a creepy remote
(dead end) dirt road for ten miles with no cell service (yes, I thought death was imminent) searching for
a winery that turned out to be an older couple and their grape vines (and the sweetest wine known to man).
I was certain we were going to be murdered by the “nice” old couple and used as fertilizer for the grape vines.
There was the nightcap at the Round Robin (Washington, DC) where we happened upon the President of
Georgia (Russia) and his entourage of KGB agents that were strongly “encouraging” us to leave. We didn’t.
There was the time in Fort Worth following the Southwest Region Golf Tournament when the freeway
closed for hours and we had to go off road up a closed off-ramp in a rental vehicle to take advantage of a
construction port-a-can.
So many fond, funny and exciting memories. I have many more and have withheld the names to protect
the guilty, you know who you are.
You are loved and respected by the entire CRE industry and put Houston BOMA on the map. If you
had it all to do over again, what would you do differently? Not one thing. I am a firm believer that mistakes
made along the way (and there are many), provide for the opportunity to reimagine, revamp and most
importantly learn so those mistakes are not repeated. In other words, I always try not to trip over the same
stone twice.
It has been a true honor and privilege to be able to serve this wonderful association for the past twenty
years and it gives me great satisfaction to know that I had a small part in the success of Houston BOMA and
that its greatest days are still ahead. n
page 8 Houston Building Owners & Managers Association Q3 • 2020 Houston Building Owners & Managers Association Q3 • 2020
page 9

Feature
Houston BOMA Was
Made for Times
Like These
Feature
Houston BOMA was created with information sharing and problem solving in mind.
Houston BOMA was made for times like these. Our valuable information and guidance,
tools to help you manage, and network of commercial real estate professionals will
help you navigate a new normal. Here’s just a few of the things we’ve provided to help
members through COVID-19:
free webinars
We gave our members access to
13 live and on-demand webinars
in coordination with BOMA Georgia,
BOMA International, and other
expert organizations. All
completely free.
the latest news and information
We stay on top of the newest developments
from officials and keep
you updated on local orders and
mandates. With the help of our legislative
team, we break down local
policy so you can better
understand what each mandate
means for your property, staff and
tenants.
new events
Our goal is to stick together, even while
staying apart. that’s why we shifted the events
you know and love to an online format, and
introduced new virtual events to help us
adapt to a new normal. Educational
webinars and classes, virtual networking
events, Zoom happy hours, online
games – we’re doing it all.
guidance and resources
We’ve shared 75+ different resources
to help commercial real estate managers
and providers navigate the pandemic, including
guidance for building operations and
re-entry, cleaning and sanitizing procedures,
managing a remote team, tenant communication
templates, and much more.
Planning for the future
there’s a lot that’s uncertain, but you achieve a little more clarity in your budget with
our 2021 Budget Guide and Calendar. Use these guides to plan your BOMA
involvement for next year.
research
Our 2020 Compensation Study Report was launched in July, with new data
collected this spring. We also provide a quarterly BOMA Index showing averages across
office market data, with the latest report showing the impacts of COVID-19 on key
metrics.
…and Much More
Check out our video of our top 10 membership
benefits to make sure you’re taking advantage of
all of them!
page 10 Houston Building Owners & Managers Association Q3 • 2020 Houston Building Owners & Managers Association Q3 • 2020
page 11

Events
Event Recap: Building Automation Webinar
Our long-awaited building automation webinar finally took place last month, after delays caused by
COVID-19, and the panel proved to be worth the wait! Due to rescheduling this webinar, we were able to
address the Coronavirus’ impact on building automation technology adoption and future growth. From
key foundational building systems, to giving property management and engineering staff the ability to
monitor and control property functions from wherever they are, solutions provided by building automation
technology are solving some of today’s biggest challenges for property managers. Our panel addressed
these and other features used
at their properties, how the
technology works, implementation
and integration into older buildings,
as well as tenant perception of
the technology. Thank you to
our excellent panelists and
attendees staying with us
through rescheduling and
joining us for this informative
event. n
Jack Hollis,
Sr. Chief Engineer, JLL
Thank You to Our Panelists
Robert Thomas, PE,
Principal, T&D Engineers,
LLC
Kelly Wheeler,
Vice President, Senior
Property Manager,
Transwestern
Vision & Growth
OVER 20 YEARS,
BUILT ON RELATIONSHIPS
Event Recap: Zoom Happy Hours
The bars were closed and we were apart, but that didn’t stop
us from sharing a drink on three Thursdays this quarter. Our
Virtual Happy Hours allowed us to pour a drink, hop online, and
catch up with fellow BOMA members from the comfort of our
couches. We chatted about our lives in quarantine, swapped
stories about our kids and pets, and utilized our favorite Zoom
backgrounds to have some fun. Thank you to everyone who
participated in this new event series! n
With humble beginnings back in 1999 with
just three employees, United Protective
has grown consistently as a specialized agency
geared toward providing exceptional service
through the selection and training of the best
security officers. Customization of services
(security officers, patrol services, concierge,
gate attendants, access control) is paramount
for each facility as every client has unique needs.
EMPLOYEE CENTRIC
“Over twenty years later, we are still striving to
provide the best in security with all employees
– including senior management – involved in
the delivery of service to maintain a level of
communication you won’t see with other firms.
We understand the needs of the industry and
believe that providing the latest training and
technology to our employees creates the optimal
situation for our clients,” stated Andy Allen.
MARKET GROWTH
United Protective Services is an owner-operated
privately held security firm providing services
throughout Texas and Oklahoma, with hundreds
of employees in Dallas, Houston, San Antonio,
Austin, Frisco, Ft. Worth, and Oklahoma City. United
Protective Services was recently named as ‘one of
the Leading Security Companies in North America.’
The list is comprised of the top 25 security companies
based upon USD Revenues for the past year.
Thank you to
our clients and
employees for
giving us over
20 years of
your trust.
–Andy Allen
#1 GOAL:
Keeping you
and your
facility
safe.
united-protective.com
713-782-2639
RECOGNITION
During the last 25 years, Houston BOMA has
recognized the Allied Professional Member of
the Year at the Annual Awards
luncheon.
During that time frame, only
two Allied Professionals from
contract security firms have
been recognized. We are proud
to say that United Protective’s
President, Andy Allen and Vice
President, Grant Gerber were
both recipients in 2012 and 2019
respectfully.
TRUE TO ROOTS
Throughout the journey, United Protective has
stayed ‘true to its roots’ encompassing vision
and leadership that has fueled the expansion
into six markets and growing the employee base
from three to over 1,250.
When you desire a service team that you can
count on – United Protective’s team of Andy
and Grant offer more than 50 years of combined
experience and professionalism.
For moreinformation contact Andy at
andy.allen@united-protective.com or Grant at
grant.gerber@united-protective.com.
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Houston Building Owners & Managers Association Q3 • 2020
Houston Building Owners & Managers Association Q3 • 2020
page 13

Events
Event Recap: Virtual
Business exchange
With COVID-19 taking its toll on everyone in the
commercial real estate industry, we wanted to help our
Houston BOMA members lean on each other to find resources,
rebuild, and grow together. that’s why we created
our first ever Virtual Business Exchange! this event
brought our members the same Business Exchange they
know and love, in a new online format so everyone
could participate from the socially-distanced comfort of
their home or office. Adding this new event to our
calendar allowed more of our members the opportunity
to participate, and once again, it sold out.
Instead of meeting in person, we used innovative
software to allow property management personnel to
meet with each allied member in 5 minute video calls.
Our property managers and engineers enjoyed the free
event where they learned about products, services, and
offers from dozens of services providers in just a few
hours, getting the same benefits as they would
at our original event. We even added a few prizes and
giveaways as our thank you for participating.
We appreciate all of our allied members and
property management personnel for joining us in this
new take on one of our most popular events! n
Our commercial pest management programs
provide quality, consistency and long term results
uPcoMing eVents Update
Houston BOMA is working to keep our events
going and bring you the same great content, even
during these socially distant times! to ensure the
safety of our members and follow local guidelines,
we have rescheduled some events, while others
will take place in our new online and virtual format.
With the situation evolving daily, the best way
to stay up-to-date is to visit our online calendar
here, and subscribe to our weekly Buzz newsletter
to get the latest information on our events directly
to your inbox.
We hope to see you in person soon, and look
forward to when it is safe to do so!
Check Our Online Calendar Here for the
Latest Events and Information n
Named Best Company
to Work for in Texas for
three straight years
“Versacor’s EcoGuard Service
Protocols support the
U.S. Green Building Council
program, LEED.”
PCT Magazine Top 100
company three years
in a row
2018 2019 2020
www.versacor.com 832.247.7670 information@versacor.com
page 14 Houston Building Owners & Managers Association Q3 • 2020 Houston Building Owners & Managers Association Q3 • 2020
page 15

Thank You to BOMA’s 2020 Annual Partners
Solaris:
Board of directors
President
Phil Davis, RPA – Jll
ceo
tammy K. Betancourt, CAE – Houston BOMA
Vice President
scott Becker, RPA – CBRE, Inc.
Vice President of finance
Roger Ritter – M-M Properties
immediate Past President
Ed Bovermann – transwestern
directors
Hunter Drackett – transwestern
lynn Harris – HCFC Realty Management
Justin Jones – Parkway Properties, Inc.
Matthew Kent – Parkway Properties, Inc.
Cliff Parker
David Piro – Hines
Adam Rose – HInes
lacey Withers – ABM Janitorial services
committee chairs
Bac Pac sporting clays tournament committee
Jon Cogdill – Hines
Building expo committee
Ann Breedveld – transwestern
editorial committee
Seth Eslami – 1225 North Loop Investments
engineer all-stars: Maintenance
olympics committee
linda Malone – Midway
golf classic committee
lori leonard – Parkway
legislative advisory committee
Bill Carey – senterra
Meeters & greeters committee
Kathy Edwards – APEX surface Care
nominating & awards committee
Ed Bovermann – transwestern
Professional development & education committee
Heather McGullam – tanglewood Property
research advisor
Chad Nusbaum – Piedmont Office Realty trust
Special Events Committee
Becky Burns – Transwestern
Programs Committee
Natali Juarbe – Granite Properties
Community Outreach Committee
April Wall – Accesso Services
Newsletter Editor
Shannon Roberts – Marketing and
Communications Manager
Discovery:
Endeavor :
Challenger:
Atlantis:
Calendar of Events
September
7 Labor Day - Houston BOMA Office Closed
9 Membership Luncheon
14-17 The Design, Operations and Maintenance
of Building systems, Part I (Online)
October
3 Engineer All Stars:
Maintenance Olympics
7-21 Building Engineering
Management 101 (Online)
12 Columbus Day –
Houston BOMA Office Closed
28 Houston BOMA Expo
Houston Building Owners & Managers Association Q3 • 2020 page 16