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OPS NEWSLETTER -Fab 20018

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Managing<br />

‘Manager Maintains’ and accepts culture<br />

Irregular Behaviour<br />

•Hear you talk about safety as a priority and the importance as a KPI •Adhoc<br />

time in the field and not always following the Field Leadership tools<br />

•Preaching to people and telling them what to do •Try to look good on<br />

safety and not always concerned about your personal behaviours<br />

Inform & Dismiss<br />

•Instruct people of the ‘what’ and ‘how’ on safety •People experience you<br />

giving instructions on safety •Make assumptions and look for fault<br />

Set Goals<br />

•Tell people what they have to achieve and set rules for people to follow<br />

•React to poor performance and actions assigned to stop further<br />

deterioration •Accept accidents sometimes are bound to happen.<br />

Demand Compliance<br />

•Drive people to follow the process, systems or procedures and reinforce<br />

the risks that could kill people •Tell people what they are doing wrong<br />

Consequence Assessment<br />

•React to injuries and challenge classifications •Accept current risks and<br />

drive to be well controlled •Rely on some luck to help improve outcomes.<br />

Ignorance<br />

•Comfortable when results look reasonable •Try to stop events and injuries<br />

by focusing on what people are failing to do •Encourage people to have<br />

safety conversations.<br />

Punish & Blame<br />

•Often see that individuals are at fault for events •People work safely<br />

because of potential consequences •Track lag indicators in short<br />

timeframes<br />

Telling<br />

•Put pressure on direct reports to deliver safety at all times •Promote the<br />

importance of working safely •Instruct the desired behaviours and<br />

competencies.<br />

Leading<br />

‘Leader Develops’ and changes culture<br />

Role Modelling<br />

•People know your personal commitment (‘why’ safety is the most<br />

important thing to you) •Schedule and prioritise value adding<br />

quality Field Leadership •Asking questions in constructive style<br />

and listen to people, including seeking feedback on how they can<br />

help improve or remove roadblocks •Concern with helping others<br />

and showing consistent personal behaviours that reinforces safety<br />

every day.<br />

Inspiring & Engaging<br />

•Ensure people understand the ‘why’ on safety •People feel and see<br />

your passion for safety •Seek to understand and create safety as a<br />

positive experience<br />

Setting Expectations<br />

•Articulate what you want to see and help them set the right<br />

standards •Constructive challenges are set for everyone to improve<br />

safety •Do not want anyone to get hurt.<br />

Test Understanding<br />

•Spend time validating if people know the safe system of work and<br />

key risks that could kill them •Generate discussions and establish<br />

what people are thinking<br />

Performance Evaluation<br />

•Assess level of energy toward safety and prompt people •Sensitive<br />

to risk and push people to eliminate risk •Improved performance is<br />

based upon constant review of safety management •Monitors lead<br />

indicators and themes and takes action to intervene before an event.<br />

Assurance<br />

•Routines in place to keep the mind suspicious •Collect, challenge<br />

and disseminate information on significant risks •Constantly<br />

questions our risk exposures and how well they are being managed.<br />

Reward & Recognise<br />

•Promote the achievements and contributions of individuals •Create<br />

a positive climate and celebrate successes •Monitor the trend of<br />

lead indicators over time<br />

Coaching<br />

•Improve safety leadership capabilities of direct reports •Instil a<br />

true sense of caring for one another •Teach the desired thinking and<br />

skills.<br />

05

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