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Perceptive. Intelligent. Control.<br />
Exclusive tracking technology from UK Parking Control<br />
Opening your eyes to the future of parking management<br />
With a new view, you have a clearer vision.
Our mission is to exceed our clients’<br />
expectations by being the leading UK<br />
provider of professional, responsive,<br />
value added services within the<br />
parking management sector.”<br />
Rupert J Williams<br />
Managing Director<br />
Intelligent Number Plate Recognition<br />
(<strong>iNPR</strong>) is a revolutionary cutting edge<br />
camera tracking technology, brought<br />
to the parking industry exclusively<br />
from UK Parking Control.”
Contents<br />
Introducing <strong>iNPR</strong> 4<br />
<strong>iNPR</strong> Technology 5<br />
<strong>iNPR</strong> Sectors 6<br />
- Retail/Leisure Parks and Shopping Parks 7<br />
- Public Sector 8<br />
- Trade and Industrial Parks 8<br />
- Business and Commercial Sites 9<br />
- Petrol and Service Station Forecourts 9<br />
<strong>iNPR</strong> Intelligent Functionality 10<br />
- Tracking Technology 11<br />
- Intelligent Parking Enforcement 12<br />
- Site Reporting Example 13<br />
- Multi Site Reporting Example 14<br />
- Where to Where Reporting 15<br />
- Car Park Heat Maps 15<br />
<strong>iNPR</strong> FAQ’s 16<br />
iPermit together with <strong>iNPR</strong> 20<br />
UKPC Overview of Services 21<br />
Who are UKPC? 22<br />
How to get started with <strong>iNPR</strong>? 23<br />
The Parking Professionals
Introducing <strong>iNPR</strong><br />
Intelligent Number Plate Recognition (<strong>iNPR</strong>)<br />
is a cutting-edge camera tracking solution.<br />
Using ANPR technology alongside high tech<br />
advanced functionality, <strong>iNPR</strong> delivers superior<br />
enforcement and a unique data reporting facility.<br />
ANPR technology was introduced to the parking industry in 2003,<br />
and has been a reliable and effective solution to manage car parks.<br />
Since then, there have been signifi cant developments within<br />
technology, enhancing areas such as data communication,<br />
storage, software development and installation abilities.<br />
The move from analogue to digital technology has dramatically<br />
improved the ability to handle, process, store and access vast<br />
amounts of data effi ciently, quickly and securely.<br />
Our <strong>iNPR</strong> solution is the most advanced solution within the Parking<br />
Industry today, offering not only state-of-the-art enforcement,<br />
but valuable customer insights and bespoke data reporting.<br />
<strong>iNPR</strong> opens opportunities to businesses and new markets,<br />
providing advanced parking management solutions, previously not<br />
accessible through legacy ANPR or any other management method.<br />
<strong>iNPR</strong> can significantly enhance the functionality of sites<br />
currently managed by standard ANPR and provides<br />
unique options to deliver significant added value.<br />
4
<strong>iNPR</strong> Technology<br />
<strong>iNPR</strong> is a complete parking management solution<br />
which provides a wide range of benefits for a variety<br />
of business sectors, such as Retail/Leisure Parks,<br />
Public Sector, Trade/Industrial Parks, Business/<br />
Commercial as well as other sites such as Petrol<br />
and Service Station forecourts.<br />
Intelligent Number Plate Recognition (<strong>iNPR</strong>) vs.<br />
Automated Number Plate Recognition (ANPR)<br />
Functionality<br />
Automatic recording of infringement parking ✔ ✖<br />
Records antisocial behaviours ✔ ✖<br />
Identifies a ‘non-user’ - when drivers/passengers leave site<br />
without entering store or using the site for its intended purpose<br />
✔<br />
✖<br />
Tracks individuals from vehicle to store, store to vehicle<br />
and from store to store<br />
✔<br />
✖<br />
Automated management of designated parking ✔ ✖<br />
Records vehicle duration AND location ✔ ✖<br />
Car park heat maps - for planning, marketing, development ✔ ✖<br />
EV (Electric Vehicle) charging point validation ✔ ✖<br />
Parking direction capability ✔ ✖<br />
Increased revenue/decreased cost car park management ✔ ✔<br />
Automated recording of duration of car park stay ✔ ✔<br />
Automatically detect vehicles exceeding published time limits ✔ ✔<br />
<strong>iNPR</strong> follows drivers and passengers, as well as vehicles,<br />
so car park management can be customer focussed”. 5
Intelligent Number Plate Recognition technology<br />
adds value for a wide range of sectors<br />
Shopping Parks<br />
✓<br />
Universities<br />
✓<br />
Business Parks<br />
✓<br />
Leisure Parks<br />
✓<br />
Colleges<br />
✓<br />
Commercial Sites ✓<br />
Retail Parks<br />
✓<br />
Trade Parks<br />
✓<br />
Petrol Forecourts ✓<br />
Hospitals<br />
✓<br />
Industrial Parks ✓<br />
Hotels<br />
✓<br />
6<br />
Opening your eyes to the future<br />
of parking management”.
Retail/Leisure Parks and Shopping Parks<br />
The vast majority of Retail/Leisure Parks and Shopping Parks have<br />
a dedicated car park facility which services customers wanting<br />
to use on site facilities/retailers.<br />
Currently, car park management within these<br />
sectors are predominately managed utilising<br />
existing ANPR technology, alongside supporting<br />
manual foot patrols.<br />
Our Intelligent Number Plate Recognition (<strong>iNPR</strong>)<br />
solution has advanced reporting functionalities,<br />
including customer only identifi cation, vehicle<br />
tracking and detailed analytics. This data<br />
can be benefi cial from a operational,<br />
security and marketing perspective.<br />
Intelligent Number Plate Recognition (<strong>iNPR</strong>)<br />
highlights vehicles who park on site and then<br />
tracks the driver/passengers that leave site<br />
without entering your stores or remain on<br />
site for longer than the published time limit.<br />
These people are taking up valuable space<br />
that could be used for genuine customers,<br />
members of staff or visitors.<br />
<strong>iNPR</strong> tracks both driver and passengers once<br />
they leave the vehicle and can show you which<br />
stores they visit fi rst and the last store they<br />
visited, before returning to their vehicle. It can<br />
also show which stores in a multi-store site<br />
have common customers. This information is<br />
recorded at our control centre and the video<br />
data reviewed through our online portal.<br />
<strong>iNPR</strong> cameras can also detect obstructive<br />
parking, such as parking in a hatched area,<br />
out of a marked bay or parking in a parent and<br />
child bay, without any children. It also monitors<br />
antisocial behaviour, such as fl y tipping and<br />
‘boy racing’, particularly out of trading hours.<br />
<strong>iNPR</strong> can show you your car park heat map,<br />
which can be a useful tool to highlight which<br />
areas of your car park are most frequently<br />
used and when. This can also be benefi cial<br />
from a development perspective.<br />
Retail/Leisure Parks and Shopping Parks<br />
Key Benefits:<br />
• Identifies if vehicle owner leaves site (non customer)<br />
• Detailed reporting of customer behaviours<br />
• Full intelligent control of all infringement parking<br />
• Antisocial behaviour monitoring<br />
• Highlights potential development areas<br />
Sector benefits:<br />
Car park<br />
protection<br />
Heat maps /<br />
hotspot areas<br />
Customer<br />
behaviours<br />
(store to store)<br />
Detailed<br />
reporting<br />
“Intelligent Number Plate Recognition can be<br />
tailored to your sites’ requirements, enabling<br />
you to manage your site more efficiently.”<br />
7
Public Sector<br />
Many Public Sector environments, such as Hospitals,<br />
Universities and Colleges have dedicated car parks<br />
with a defined entrance/exit that leads on to a parking<br />
area with designated and defined spaces.<br />
<strong>iNPR</strong> can ensure that vehicles only park in spaces<br />
designated to a particular building or business, by<br />
capturing unauthorised parking. <strong>iNPR</strong> ensures your<br />
spaces are only occupied by the correct user at all<br />
times, freeing up spaces for genuine users.<br />
<strong>iNPR</strong> can be configured and is flexible to suit all,<br />
having the capability to consider any sensitivities<br />
or arrangements between occupiers of units.<br />
Sector benefits:<br />
Public Sector Key Benefits:<br />
Car park<br />
protection<br />
Heat maps /<br />
hotspot areas<br />
Detailed<br />
reporting<br />
• Management of designated parking<br />
• Full intelligent control of all infringement parking<br />
• Highlights potential development areas<br />
• Antisocial behaviour monitoring<br />
Trade and Industrial Parks<br />
In general, Trade and Industrial Parks have a large combined entrance/exit leading<br />
onto a common area which then leads to individual trade counters or industrial units.<br />
To date a large number of Trade and Industrial Parks<br />
have been predominately managed with manual<br />
warden foot patrols, due to site layout complexities.<br />
With <strong>iNPR</strong>’s new camera technology and data<br />
reporting functionality, Trade and Industrial Parks can<br />
now be managed at all times with ease, freeing up<br />
additional spaces for genuine customers or tenants.<br />
The additional benefits of <strong>iNPR</strong> to this sector include,<br />
monitoring of antisocial behaviours, such as fly tipping<br />
and ‘boy racers’ which can be a frequent occurrence<br />
out of hours.<br />
Trade and Industrial Parks Key Benefits:<br />
• Identifies if vehicle owner leaves site (non customer)<br />
• Detailed reporting of customer behaviours<br />
• Full intelligent control of all infringement parking<br />
• Antisocial behaviour monitoring<br />
• Highlights potential development areas<br />
Sector benefits:<br />
<strong>iNPR</strong> provides a bespoke monitoring and<br />
enforcement functionality ensuring protection is<br />
in place for problem areas within your car park.<br />
8<br />
Car park<br />
protection<br />
Heat maps /<br />
hotspot areas<br />
Customer<br />
behaviours<br />
(store to store)<br />
Detailed<br />
reporting
Business and Commercial Sites<br />
Sites in this sector can have multiple businesses/<br />
occupiers, which have dedicated car parks with a<br />
defined entrance/exit leading on to a parking area.<br />
These areas may have designated and defined<br />
parking spaces for each business.<br />
As well as unauthorised parking detection, <strong>iNPR</strong> can<br />
ensure that vehicles only park in spaces designated to<br />
a particular unit or business. <strong>iNPR</strong> can help ensure your<br />
spaces are only occupied by the correct user at all times.<br />
The system can be confi gured to be fl exible and<br />
consider sensitivities and arrangements between<br />
occupiers of those units.<br />
Sector benefits:<br />
Car park<br />
protection<br />
Detailed<br />
reporting<br />
Business and Commercial Key Benefits:<br />
• Designated parking management<br />
• Full intelligent control of all infringement parking<br />
• Antisocial behaviour monitoring<br />
• Detailed reporting<br />
Petrol and Service Station Forecourts<br />
Strategically located next to petrol filling stations or<br />
forecourts, commercial retail convenience stores have<br />
historically struggled to prevent non-customers<br />
from taking customer-only parking spaces.<br />
With <strong>iNPR</strong> technology, unauthorised vehicles who use<br />
your spaces to park can now be detected with ease.<br />
The level of enforcement can be tailored to your<br />
requirements, allowing for spaces to be made free<br />
for genuine customers wanting to use the facilities.<br />
Sector benefits:<br />
Car park<br />
protection<br />
Detailed<br />
reporting<br />
Petrol and Service Station Key Benefits:<br />
• Identifies if vehicle owner leaves site (non customer)<br />
• Full intelligent control of all infringement parking<br />
• Antisocial behaviour monitoring<br />
• Detailed reporting<br />
9
<strong>iNPR</strong> Intelligent Functionality<br />
Intelligent Number Plate Recognition distinguishes<br />
between genuine car park users and those who<br />
park their vehicles without visiting the sites facilities.<br />
<strong>iNPR</strong> technology classifi es a ‘genuine user’ as a driver who exits a vehicle and enters<br />
the car parks’ intended sites facilities, as outlined on the published terms and conditions<br />
of parking within the signage on site, not just the vehicle as with legacy ANPR,<br />
ensuring car parks are always being used by genuine users.<br />
Once a vehicle enters a car park its movements are monitored with <strong>iNPR</strong> cameras. It records where the<br />
vehicle is parked and then tracks where the users exiting the vehicle go. Fundamentally this is making car<br />
park management much more intuitive, enabling the site to be utilised by the correct users at all times.<br />
<strong>iNPR</strong> monitors where the users go once exiting the vehicle, be it off site, or to the intended facilities.<br />
It can record a user’s movements from store to store and then reverses the last movements of the<br />
driver/passengers upon their return to their vehicle.<br />
By using <strong>iNPR</strong> technology we can now determine if users used the car park correctly, within the published<br />
time scales and if it was used for its intended purpose.<br />
It has the capability to not only detect vehicles exceeding time limits as does legacy ANPR, but identifi es<br />
non users, such as those who leave the site for commuting purposes, or going to town centres. It can<br />
pinpoint obstructive parking, such as parking in a hatched area, out of a marked bay or drop off zone.<br />
It can also monitor antisocial behaviours, such as fl y tipping, ‘boy racers’ or parking in a parent and<br />
child bay, without any children.<br />
These key features enable a better traffi c fl ow, and can increase the number of available car parking<br />
spaces at any point, which we believe ultimately leads to a better end user experience.<br />
<strong>iNPR</strong>’s intelligent data analytic technology can now be tailored to suit a multitude of sites that were<br />
previously not suitable for a camera automated monitoring solution due to site layout intricacies<br />
and complexities. <strong>iNPR</strong> can be a great addition to any car park and is a valuable, totally compliant<br />
management information tool, enabling businesses to run smoothly, increase customer satisfaction<br />
and grow revenue streams.<br />
With our new <strong>iNPR</strong> technology, car park management<br />
is NOW smarter, more intelligent and focussed.<br />
INTELLIGENT NUMBER PLATE RECOGNITION<br />
10
<strong>iNPR</strong> Tracking Technology<br />
Intelligent Number Plate Recognition<br />
tracks which drivers are using your car park,<br />
and records those who park without visiting<br />
your site. These drivers are taking car parking<br />
spaces away from your genuine users.<br />
With camera tracking technology, <strong>iNPR</strong> can highlight drivers who park<br />
their cars and do not follow the outlined published terms and conditions<br />
of parking on site.<br />
By tracking and recording driver and vehicle movements, <strong>iNPR</strong> provides you<br />
with valuable information, to help manage your car parks and businesses.<br />
How <strong>iNPR</strong> tracking technology works:<br />
Above is a site overview of how <strong>iNPR</strong> tracking<br />
technology records movement. Each red line and blue<br />
arrow denotes an individuals movements within the car<br />
park. An individuals movements can be isolated and<br />
viewed by simply selecting a red line or blue arrow.<br />
Above is an example of individuals who have<br />
parked, left and returned to site, without using any<br />
of the facilities. <strong>iNPR</strong>’s camera tracking technology<br />
isolates individuals and records the data.<br />
Vehicle tracking<br />
Driver / Passenger<br />
tracking<br />
The Parking Professionals
<strong>iNPR</strong> Intelligent Parking Enforcement<br />
Intelligent Number Plate Recognition<br />
is as high-tech as it is customer friendly.<br />
Using advance machine learning camera<br />
technology, parking management is now<br />
intuitive, offering more control of your<br />
sites parking problems.<br />
Quite simply, legacy ANPR records vehicles on entry<br />
and exit to a car park, issuing a parking charge for those<br />
who have parked longer than the published time limit.<br />
<strong>iNPR</strong> technology supersedes the enforcement capabilities<br />
of ANPR enabling us to signifi cantly enhance the service<br />
offering through a single solution.<br />
Intelligent Number Plate Recognition (<strong>iNPR</strong>) can now<br />
record a wide variety of parking infringements using<br />
its advanced camera technology.<br />
<strong>iNPR</strong> Technology Monitors:<br />
Full intelligent control of all infringement parking:<br />
• Exceeding permitted time limit<br />
• Individual walked off site<br />
• Hatched areas<br />
• Drop off / Pick up areas<br />
• Double yellows<br />
• Out of marked bay<br />
• Parent and child<br />
• EV (Electric Vehicle) charging point validation<br />
Antisocial behaviour monitoring:<br />
• Fly tipping<br />
• ‘Boy Racing’<br />
SITE REF: UK_0102<br />
DATE: 12/04/2017<br />
TIME: 11:13:40<br />
DURATION: 05:54:00<br />
UKPC REF:<br />
WOS4765<br />
VRM:<br />
GZ03 FR1<br />
SITE REF: UK_0328<br />
DATE: 25/06/2017<br />
TIME: 09:10:00<br />
DURATION: 01:34:00<br />
UKPC REF:<br />
OOB5478<br />
VRM:<br />
PZ12 hSW<br />
SITE REF: UK_0232<br />
DATE: 03/07/2017<br />
TIME: 23:10:00<br />
DURATION: 00:55:00<br />
UKPC REF:<br />
RCNG9872<br />
VRM:<br />
ZT01 CTV<br />
SITE REF: UK_0562<br />
DATE: 14/09/2017<br />
TIME: 12:10:00<br />
DURATION: 00:34:00<br />
UKPC REF:<br />
PCB3421<br />
VRM:<br />
SZ12 3dg<br />
Example of car park<br />
user walking off site<br />
Example of Parking<br />
Out of bay parking<br />
Example of Boy Racing<br />
Antisocial behaviour<br />
Example of Parent and<br />
Child bay misuse<br />
12
<strong>iNPR</strong> Site Reporting Example<br />
Intelligent Number Plate Recognition reporting<br />
functionality can be tailored to your specific site<br />
requirements. It can intelligently issue PCN’s<br />
for approved agreed parking infringements<br />
and can report on instances that may want<br />
to be reviewed in more detail by site owners.<br />
Below is a report that highlights vehicles who do not purchase any fuel<br />
or visit the store, and logs how long they remain on site. In the below example,<br />
there is a 20 minute discretionary grace period, whilst being on site. Vehicles logged<br />
in lines 1,2,3 and 6, parked within the published time limits and purchased fuel or visited<br />
the store, therefore are logged as ‘genuine customers’. On lines 4 and 7, vehicles have been<br />
highlighted whose occupants did not make any purchase and walked off site, returning more<br />
than 20 minutes later. These vehicles are not using the site’s parking facilities correctly and would<br />
be issued with a Parking Charge Notice (PCN).<br />
On line 5, the driver used the store and also walked off site, parking their vehicle for longer than the<br />
20 minute grace period. This vehicle was not issued a PCN automatically, and has been referred to<br />
the site owner, as per their request.<br />
Petrol Station Report Example<br />
Date In Out Duration VRM Fuel Store Left Site<br />
1 01/03/2017 09:15 09:22 00:07 AB61 DEF Y N N/A<br />
2 01/03/2017 09:16 09:31 00:15 PN13 CVY N Y N/A<br />
3 01/03/2017 09:30 09:33 00:03 AP05 LVL Y N N/A<br />
4 01/03/2017 09:32 15:10 05:38 MS11 DAK N N Y<br />
5 01/03/2017 09:36 10:15 00:39 M315 URO N Y Y<br />
6 01/03/2017 10:15 10:17 00:02 KJ66 FDL Y N N/A<br />
7 01/03/2017 11:39 12:30 00:51 A1CAR N N Y<br />
Key:<br />
Exceeded permitted time limit<br />
Genuine Customer<br />
Walked off site<br />
The Parking Professionals
<strong>iNPR</strong> Multi Site Reporting Example<br />
Intelligent Number Plate Recognition can be tailored to report on sites with<br />
multiple businesses, taking into account any agreements between buildings.<br />
The report example below is for multi use sites. <strong>iNPR</strong> can maintain pre existing or new parking arrangements<br />
between businesses, allowing parking by visitors or neighbouring businesses. <strong>iNPR</strong>’s data reporting can be<br />
as provided in an excel format and can show images and video footage of each vehicle.<br />
Unit 210 Parking Report<br />
Date In Out Duration VRM Parked Visited Repeat<br />
1 01/03/2017 09:15 12:10 02:55 AB61 DEF 210 220 >5<br />
2 01/03/2017 09:16 14:45 05:29 PN13 CVY 210 220 >10<br />
3 01/03/2017 09:30 17:30 08:00 AP05LVL 210 210 >10<br />
4 01/03/2017 09:32 11:21 01:49 MS11 DAK 210 210 >10<br />
5 01/03/2017 09:36 12:54 03:18 M315 URO 210 Hotel No<br />
6 01/03/2017 10:15 11:30 01:15 KJ66 FDL 210 220 5<br />
8 01/03/2017 11:39 15:33 03:54 A1CAR 210 Left Site No<br />
Key:<br />
Over allocated limits<br />
Genuine User<br />
Non approved vehicles<br />
The example above is a report prepared for a business in an office park. Unit 210 has an agreement with<br />
unit 220 to allow vehicles to park there up to 10 times a month. Therefore, line 1 is an ‘approved user’.<br />
Line 2 shows a vehicle that has parked in 210 but visited 220 more than 10 times, in this instance Unit<br />
210 facility managers will be notified and asked how they would like to proceed.<br />
Lines 3 and 4 are visitors who parked in 210 and visited 210 and are<br />
authorise users, whereas lines 5, 7 and 8 have parked in Unit 210’s<br />
spaces, without any agreement in place. In this scenario, the vehicles<br />
can either automatically be issued a PCN or this information can be<br />
passed onto management to decided how they’d like to proceed.<br />
<strong>iNPR</strong>’s online reporting database is quick and easy to use,<br />
and can be accessed on the go.<br />
You can manage your own enforcement easily by selecting<br />
a line and then confirming your chosen request via a dialogue<br />
box that would follow.<br />
14The Parking Professionals
<strong>iNPR</strong> Where to where Reporting<br />
Intelligent Number Plate Recognition provides data from which a range<br />
of reports can be produced that isn’t possible with a legacy ANPR or<br />
other counting systems such as sensors, footfall or vehicle counters.<br />
<strong>iNPR</strong> reports are tailored by design to<br />
provide bespoke intelligent and intuitive<br />
information to the end user, giving them<br />
more control over their sites. With this<br />
technology, reports are now far more<br />
in depth, enabling management and<br />
site owners to action enforcement<br />
where legacy ANPR and other industry<br />
enforcement methods cannot.<br />
<strong>iNPR</strong> can report on identifi cation of which<br />
store visitors fi rst visit in large multiple<br />
store car park, which stores are directly<br />
linked (“from where to where” analysis),<br />
the last store visited before returning to<br />
vehicle, car park heat maps, profi les of<br />
repeat visitors, walk offs and dwell times.<br />
Supermarket - Report specific to one anchor<br />
Coffee Shop<br />
Cinema<br />
Supermarket<br />
Clothes Shop<br />
Car<br />
High street<br />
Outlet<br />
Chemist<br />
Sports Store<br />
Cafe<br />
Car<br />
High street<br />
Outlet<br />
Chemist<br />
Sports Shop<br />
Cinema<br />
Cafe<br />
Supermarket<br />
Coffee Shop<br />
Car Park Heat Maps<br />
Heat maps can be generated with <strong>iNPR</strong>’s<br />
smart technology to show increased<br />
usage within site car parks.<br />
Reports can be generated for specifi c<br />
times of the day, days of the week, by<br />
comparison or at peak times, giving you<br />
a birds eye view of how your users park.<br />
This data can be a useful management<br />
information tool, as well as being benefi cial<br />
from a security, operational, marketing and<br />
development perspective, across a variety<br />
of sectors.<br />
15
<strong>iNPR</strong> Frequently Asked Questions<br />
Below we have answered some FAQ’s on Intelligent Number<br />
Plate Recognition and how the new technology works.<br />
Why was <strong>iNPR</strong> created?<br />
ANPR was a great solution for parking management,<br />
but has its limitations. <strong>iNPR</strong> was created with the<br />
aim to make car park management more customer<br />
focussed. Utilising cutting edge technology to help<br />
clients manage parking spaces more effi ciently.<br />
<strong>iNPR</strong> is an advanced parking management solution,<br />
providing customer only parking, can pinpoint<br />
unauthorised parking automatically and provides<br />
in depth car park data reporting. <strong>iNPR</strong> supersedes<br />
legacy ANPR technology.<br />
How does your <strong>iNPR</strong> technology differ to the<br />
current ANPR car park management solution?<br />
With ANPR, the driver of a vehicle only has to adhere<br />
to the published time duration limit of a car park.<br />
Legacy ANPR technology cannot detect if they are a<br />
genuine user and enter the intended facilities. <strong>iNPR</strong><br />
not only registers the vehicle registration and the entry/<br />
exit times, but it also records to review and check if<br />
the vehicles’ car passengers visit the store.<br />
Can you give an example of how <strong>iNPR</strong> works?<br />
Imagine a scenario where a vehicle parks in a car park<br />
owned by Supermarket A but then walks off-site to<br />
shop at Supermarket B before returning to their vehicle<br />
and leaving the site. As long as the vehicle doesn’t<br />
overstay the published time limits of the car park then<br />
current ANPR technology cannot help Supermarket A<br />
keep their car park spaces free for genuine customers,<br />
and cannot prevent the competitions’ customers from<br />
parking in their spaces. With <strong>iNPR</strong>, non-customer<br />
usage can be identifi ed in car parks.<br />
How can you prove that the customer has<br />
not visited or entered the facility?<br />
The <strong>iNPR</strong> system includes a video of the motorist from<br />
the time they park and leave their vehicle until they go<br />
directly off-site without visiting the facility. It also shows<br />
the same in reverse when the car leaves the car park.<br />
E.g. <strong>iNPR</strong> shows that the motorist has come from<br />
off-site directly before they get back into their vehicle<br />
and leave the car park.<br />
But what happens if they walk off-site for<br />
example, to get some money from a cash<br />
machine before visiting the facility?<br />
That’s exactly why our system checks where the<br />
motorist goes when they park their car and also where<br />
they have come from before re-entering the car and<br />
leave the car park. By checking both directions we<br />
can report if the motorist is a genuine user.<br />
So as long as the motorist enters the facility<br />
at some point they are deemed a ‘genuine user’<br />
but using your scenario from before, would<br />
‘Supermarket A’ be happy if their customers<br />
first shopped at ‘Supermarket B’ before<br />
entering their site?<br />
That would depend on the site’s policy. <strong>iNPR</strong><br />
technology can be tailored to the site owners<br />
requirements, whereby they can decide if they<br />
consider any time off-site is unacceptable.<br />
On most sites, we would recommend that as long<br />
as the motorist has entered the site’s facility then no<br />
parking charge notice should be issued, since we do<br />
not follow them after they have left the car park and<br />
cannot know their reason for being off-site.<br />
From a retail point of view, What if someone<br />
goes into the store but doesn’t make a purchase.<br />
If they don’t have a receipt wouldn’t they be<br />
deemed a non-customer?<br />
Lots of people like to browse before making a<br />
purchase at a later date. With <strong>iNPR</strong> technology we<br />
have created our technology to consider a customer<br />
to be someone who simply enters and then later<br />
leaves a store.<br />
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So, when in a retail environment, users would<br />
no longer need to purchase a ticket from<br />
a machine and then get the cost of it<br />
reimbursed by a cashier inside the store?<br />
That’s right. Customers would no longer have the<br />
inconvenience of needing loose change to purchase a<br />
ticket, as <strong>iNPR</strong> automatically tracks their movements.<br />
What would happen if a car has more than<br />
one passenger whereby one person goes into the<br />
facility but another passenger goes off-site?<br />
As long as one of the passengers from the vehicle<br />
visits the facility, then that’s fi ne. Our <strong>iNPR</strong> system<br />
follows and tracks all passengers entering and exiting<br />
a vehicle to determine if they are a ‘genuine user’.<br />
This would satisfy customer only parking rules and<br />
so a parking charge notice would not need to be<br />
issued in this instance.<br />
What happens if you lose the video feed of<br />
a person or a vehicle behind a larger vehicle<br />
or object? How are they then picked up and<br />
tracked again?<br />
It is possible that <strong>iNPR</strong> cameras could occasionally<br />
be unable to track users or vehicles if the cameras<br />
are blocked. We will conduct a full site survey and it is<br />
our aim to have multiple cameras in different locations<br />
within the car park so this will only happen rarely.<br />
But wouldn’t that potentially highlight<br />
a ‘non-user’ scenario in error?<br />
If there is any uncertainty about a parking charge<br />
issued with <strong>iNPR</strong> technology, we have a dedicated<br />
team who will check and review the footage on your<br />
behalf. This can be shared and will determine whether<br />
or not the vehicle was in breach of the published<br />
parking conditions. As a client you can decide if<br />
you would like to withdraw the parking charge.<br />
What happens if a vehicle breaks down in<br />
the car park and the driver doesn’t enter<br />
the facility?<br />
We would always encourage the driver of a broken<br />
down vehicle to notify the site management of their<br />
situation. As long as the driver goes into the store<br />
they wouldn’t be classed as a non-customer. It is<br />
at the discretion of the site manager to decide if a<br />
parking charge should be issued.<br />
What if a vehicle returns to the same car<br />
park several times a day. I’ve heard that the<br />
first entry and last exit are only considered<br />
when calculating the duration of time spent<br />
in the car park?<br />
Unlike legacy ANPR, the new <strong>iNPR</strong> technology<br />
records video footage. It not only tracks the<br />
vehicle entering and exiting the car park,<br />
but also demonstrates where it was parked<br />
and the duration at all times in between.<br />
The Parking Professionals
In that case, the driver of a vehicle can<br />
re-visit a car park as many times as<br />
they want without being penalised?<br />
Not quite. As long as they go to the facility each<br />
time they visit, either on arrival or before departure,<br />
then they will be considered as a ‘genuine user’. The<br />
system is designed to manage car parks for ‘genuine<br />
users’ and eliminate visitors who visit the facility one<br />
time but then expect to be able to use the car park<br />
multiple times during the day as a ‘non user’. Any no<br />
return period would be published on the signage.<br />
<strong>iNPR</strong> can also detect and prevent<br />
unauthorised parking, how does that work?<br />
With the latest advancements in technology, we are<br />
now able to detect if a vehicle parks in a place outside<br />
of a legitimate car parking space, using multiple<br />
cameras located on site. For example, if a vehicle<br />
parks on a hatched area, drop off/pick up zone,<br />
parent and child bay or on a double yellow line, we will<br />
be able to identify this. With <strong>iNPR</strong> antisocial behaviour<br />
can also be monitored, reviewed and actioned.<br />
What about if a vehicle parks on a parent<br />
and child bay but doesn’t have any children<br />
with them?<br />
Parent and child car park spaces are designed to be<br />
used only by genuine customers who have young<br />
children with them so as to make their customer<br />
experience easier. Our technology is able to identify<br />
visitors who wrongly park in these reserved spaces.<br />
With the identification of infringements<br />
and non-customer parking, do you consider<br />
<strong>iNPR</strong> to be more of a revenue stream than<br />
a management information tool?<br />
<strong>iNPR</strong> has been created to ensure car parks are being<br />
used fairly and correctly by genuine customers,<br />
alongside giving the sites management team<br />
invaluable reporting data. Parking regulations can<br />
be tailored between a site owner and UK Parking<br />
Control to provide the optimum service solution.<br />
How detailed and useful is the data you provide?<br />
We believe <strong>iNPR</strong> is an advanced management<br />
information tool and provides data that can be used<br />
from a marketing, operational of security perspective.<br />
It provides data to site owners that current ANPR<br />
cannot provide. With this insight into car parks, site<br />
owners can now manage their sites better as they<br />
will have a better understanding of what is happening<br />
and when.<br />
Can you give me some examples of data<br />
that you can provide with <strong>iNPR</strong> technology?<br />
Just a few examples of data we can provide includes<br />
data such as the identification of which store visitors<br />
first enter in large multiple store car park sites; which<br />
stores are directly linked (“from where to where”<br />
analysis); parking heat maps, profiles of repeat visitors<br />
and the determination of the optimum maximum<br />
duration length.<br />
What are the set-up / maintenance cost of<br />
<strong>iNPR</strong> and how would the data be reported?<br />
Setup and maintenance costs are determined following<br />
an initial site survey and will feature in our site report.<br />
Data will be delivered automatically fortnightly, but can<br />
be tailored to meet your requirements.<br />
Does <strong>iNPR</strong> work on all car parks?<br />
Every site is different, we will conduct a comprehensive<br />
site survey with our experienced team to determine<br />
whether or not <strong>iNPR</strong> is suitable for your site. <strong>iNPR</strong><br />
works well on the vast majority of car parks but may<br />
not be suited to all e.g. where there are multiple<br />
entry/exit points. We will always advise when we<br />
think <strong>iNPR</strong> is not commercially/logistically viable.<br />
18
Is <strong>iNPR</strong> designed just for Retail, Leisure and<br />
Shopping parks?<br />
<strong>iNPR</strong> is a great solution for retail, leisure and shopping<br />
parks, but works just as well for Public Sector, Trade/<br />
Industrial Parks, Business/Commercial Parks as well as<br />
other sites such as Petrol forecourts. Historically, lack<br />
of technology has meant these diffi cult sites could not<br />
be managed as effi ciently, without the need for manual<br />
patrols. With <strong>iNPR</strong>, we can now provide automatic car<br />
parking management solutions for all types of sites.<br />
How does <strong>iNPR</strong> issue parking charges and does<br />
it comply to the Data Protection requirements?<br />
A parking charge will be issued by post to the<br />
registered vehicle address and will include details<br />
of how a motorist can view video of the parking<br />
event online. The system considers all personal<br />
data that is gathered as being subject to the Data<br />
Protection Act.<br />
Perceptive. Intelligent. Control.
<strong>iNPR</strong> works seamlessly with iPermit<br />
iPermit ® is an innovative flexible solution enabling you<br />
to manage parking permits virtually and gives you full<br />
control and complete security for your sites<br />
It’s a free, simple to use portal, created by UK Parking Control, giving you<br />
full control over your sites’ permit requirements.<br />
iPermit ® eliminates the need for physical permits that can often be misused<br />
on another vehicle or by another person. UKPC’s iPermit ® portal can be<br />
accessed both in the work place or on the move, using either a computer,<br />
tablet or smart phone. This fl exibility ensures that vehicles can be validated<br />
through the automated process at any time, wherever you are.<br />
iPermit ® reduces the need for enforcement, unnecessary administration<br />
and is completely secure, providing you with real-time information on<br />
active authorised permit parking. The portal can be accessed 24/7,<br />
eliminating errors, time delays and misuse.<br />
iPermit ® works across all of UKPC’s portfolio of services and solutions.<br />
Introducing the future for permit parking<br />
You can log on to your iPermit portal at any time,<br />
anywhere via a computer, tablet or smart phone<br />
to ensure all updates are made on time, every time.<br />
20<br />
For more information on iPermit contact UKPC on 0333 220 1060, email<br />
sales@ukparkingcontrol.com or visit www.ukparkingcontrol.com/iPermit
Overview of UK Parking Control Services<br />
We provide a extensive range of solutions and understand the importance of<br />
providing comprehensive parking facilities for your customers and staff but,<br />
when people abuse these facilities, it can cause problems for genuine users.<br />
That’s why we offer a wide range effective parking management solutions that really work.<br />
Get in touch to find out more and talk to us about<br />
Parking Solutions that will really fit your needs!”<br />
The Parking Professionals
Who are UKPC?<br />
• We are one of the UK’s leading providers<br />
of bespoke parking management<br />
• We have nationwide coverage including<br />
Northern Ireland and employ over 250 staff,<br />
supporting over 2,000 sites<br />
• We partner with clients in both the private<br />
and public sector, across a wide variety<br />
of industries<br />
• We have been identifi ed in the London Stock<br />
Exchange Group’s ‘1000 Companies to<br />
Inspire Britain’ 2017 report<br />
• UKPC partner closely with market leaders in<br />
the provision of innovative parking technology<br />
• UKPC were a founder member of the<br />
Approved Operator Scheme (AOS) within the<br />
British Parking Association since 2007<br />
• UKPC launched the next generation in<br />
parking management with iTicket ® ,<br />
which also integrates with iPermit ®<br />
We have over 25 years’<br />
of industry experience”.<br />
Perceptive. Intelligent. Control.<br />
Get Started with <strong>iNPR</strong>...<br />
1. Get in touch with our sales team on 0333 220 1060<br />
2. We will arrange a comprehensive site survey and<br />
provide and install all equipment and signage required<br />
3. Once live, you’ll be provided with login details to our reporting<br />
facility and have full support from our dedicated client liaison team.<br />
22<br />
Our <strong>iNPR</strong> Service Solution is subject to a site survey to establish<br />
locations and access to power.
How to get started with <strong>iNPR</strong>?<br />
One of our Sales Account Managers<br />
will contact you to discuss your<br />
site requirements and will arrange a<br />
comprehensive site survey to assess<br />
access to power and camera locations.<br />
Upon completion, we will fi nalise and confi rm your<br />
bespoke requirements and ask you to sign and<br />
return our service agreement. Once received, we<br />
then provide a time line for fulfi lment for all activities.<br />
This includes ordering, delivering and installation<br />
of camera equipment, required signage, alongside<br />
setting up for any vehicle exemptions and reporting.<br />
After implementation of all activities achieved,<br />
your site is then ready to “go live”.<br />
Driver / Passenger<br />
tracking<br />
Vehicle tracking<br />
<strong>iNPR</strong> follows drivers and passengers,<br />
as well as vehicles, so car park<br />
management is customer focussed”.<br />
Our customer liaison team are on<br />
the phone or online to provide all the<br />
support and guidance you need”.<br />
“UKPC’s <strong>iNPR</strong> service<br />
has been the perfect solution<br />
for our car parks. We’ve noticed<br />
a dramatic improvement in<br />
the reduction of parking issues<br />
on our sites”.<br />
Holly Edge,<br />
Newbury<br />
“We were up and<br />
running in no time, UKPC<br />
made the process simple<br />
and our car parks secure.”<br />
Cameron Whittle,<br />
Bournemouth<br />
“The reporting<br />
facility is brilliant, we now<br />
know so much about how<br />
our car parks are utilised<br />
daily and have been able to<br />
reduce on-site security”.<br />
Thomas Laylan,<br />
Reading<br />
“<strong>iNPR</strong> and<br />
iPermit work brilliantly<br />
together. We now have<br />
full control over our permit<br />
requirements, saving us<br />
time and money”.<br />
Eric Andrews,<br />
North London<br />
23
0333 220 1060<br />
sales@ukparkingcontrol.com<br />
www.ukparkingcontrol.com<br />
UK Parking Control Ltd is proud to be identified<br />
in the London Stock Exchange Group’s ‘1000<br />
Companies to Inspire Britain’ 2017 report.<br />
The Parking Professionals<br />
The specification and features in this document are subject to change without notice.<br />
© 2018 UK Parking Control Limited. All rights reserved.