mPower OMS Help Documentation - mPower Innovations

Recommendations

Info

10 mPower OMS 3. Capture The Capture section allows calls to be added to the system. This can be a manual process or while the call is coming in by the call taker. This section was meant to be fast and easy for quick entry into the system especially during large volumns. mPower Innovations | Help Documentation
3.1. Type If you only have one type enabled this screen will get by-passed and default that type. If you are managing more than one type follow the steps below. Step 1 Select the type required. Step 2 Then click Next to continue. mPower Innovations | Help Documentation 11
Page 1 and 2: 12/2012 mPower OMS Help Documentati
Page 3 and 4: 1. System Requirements ............
Page 5 and 6: 1. System Requirements 1.1. Server
Page 7 and 8: 2.1. Sign In Enter your user name a
Page 9: 2.3. Managing Users If you are logg
Page 13 and 14: 3.2.1. Global Notes Global notes is
Page 15 and 16: 3.4. Contact Information Step 1 Upd
Page 17 and 18: 3.6. Detailed Comments Step 1 Comme
Page 19 and 20: 4. Manage Manage Status Codes � U
Page 21 and 22: 4.2. Incident Status Icon Tooltip M
Page 23 and 24: 4.3.1. Editing Calls � Basic Deta
Page 25 and 26: o Manual Outage Count allows you to
Page 27 and 28: 4.5. Delete Unanalyzed Call If you
Page 29 and 30: 4.7. Assign to Incident Assign to I
Page 31 and 32: 5. Advanced The Advanced section gi
Page 33 and 34: 5.2. Resource To add new resources
Page 35 and 36: 5.4. Types To add new Types click t
Page 37 and 38: 5.6. Custom Links To add a custom l
Page 39 and 40: 5.8. Advanced 5.8.1. SMTP Email Ser
Page 41 and 42: Ignore Notifications Older Than (Mi
Page 43 and 44: 6.1. MP_LOCATION OMS requires these
Page 45 and 46: 6.3. Manual Microsoft IIS Setup �

mPower OMS Help Documentation - mPower Innovations

Create successful ePaper yourself

Delete template?

Save as template?