mPower OMS Help Documentation - mPower Innovations

28 mPower OMS
4.6. Turn to Incident
Turn to Incident will allow you to convert single or multiple Unanalyzed Calls into Unassigned
Incidents.
Step 1
Check call(s) to convert. This can be a single selection if the situation requires this. This is also known
as “RED to BLUE” which starts the Incident management process.
Step 2
Click the Turn to Incident button to begin process.
Results
When the process is completed you will get an informative message such as this. If you get an error
such as “Nothing Selected” make sure you have checked a call to convert first.
This can only be used on Unanalyzed Calls. You will get a Nothing Selected error if you try and
convert an Incident type record.
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