mPower OMS Help Documentation - mPower Innovations

Recommendations

Info

32 mPower OMS 5.1. Users To add new users click the Add button. Find the new user and click Edit. You can now change the user name, password and account security levels. You can also enable or disable users. Enabled – User account status. If this is set to disabled the user will not be able to log in to the system. 1: Enabled 0: Disabled Security Level – Levels of seciruty rights defing what the user is athorized to see and do with the system. 1: Capture Only 2: Capture and Manage 3: Capture, Manage and Advanced (Administrator) Email Work – Email address that can be used to send alerts. Email Phone – Email address that can be used to send text message directly to mobile device. Alerts – If alert is enabled for a specific user they will get included on the S.O.S. email. The S.O.S. link opens a new email using your default email client with pre-populated email addresses based on this setting. 1: Enabled 0: Disabled When you are finished editing click Update. mPower Innovations | Help Documentation
5.2. Resource To add new resources click the Add button. Find the new resource and click Edit. You can now change the name and description. You can also enable or disable resource. Enabled 1: Enabled 2: Disabled When you are finished editing click Update. mPower Innovations | Help Documentation 33
Page 1 and 2: 12/2012 mPower OMS Help Documentati
Page 3 and 4: 1. System Requirements ............
Page 5 and 6: 1. System Requirements 1.1. Server
Page 7 and 8: 2.1. Sign In Enter your user name a
Page 9 and 10: 2.3. Managing Users If you are logg
Page 11 and 12: 3.1. Type If you only have one type
Page 13 and 14: 3.2.1. Global Notes Global notes is
Page 15 and 16: 3.4. Contact Information Step 1 Upd
Page 17 and 18: 3.6. Detailed Comments Step 1 Comme
Page 19 and 20: 4. Manage Manage Status Codes � U
Page 21 and 22: 4.2. Incident Status Icon Tooltip M
Page 23 and 24: 4.3.1. Editing Calls � Basic Deta
Page 25 and 26: o Manual Outage Count allows you to
Page 27 and 28: 4.5. Delete Unanalyzed Call If you
Page 29 and 30: 4.7. Assign to Incident Assign to I
Page 31: 5. Advanced The Advanced section gi
Page 35 and 36: 5.4. Types To add new Types click t
Page 37 and 38: 5.6. Custom Links To add a custom l
Page 39 and 40: 5.8. Advanced 5.8.1. SMTP Email Ser
Page 41 and 42: Ignore Notifications Older Than (Mi
Page 43 and 44: 6.1. MP_LOCATION OMS requires these
Page 45 and 46: 6.3. Manual Microsoft IIS Setup �

mPower OMS Help Documentation - mPower Innovations

Create successful ePaper yourself

Delete template?

Save as template?