mPower OMS Help Documentation - mPower Innovations

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22 mPower OMS 4.3. View Details on Calls or Incidents This view details icon gives you the abilty to edit calls or incidents depending on the record. If the record is an Unanalyzed Call you will be sent to the View or Edit Calls screen. If the the record has been converted into an Incident you will be sent to View or Edit Incident screen. mPower Innovations | Help Documentation
4.3.1. Editing Calls � Basic Details tab allows you to edit the basic call information. � Category tab allows you to change the call category manually. � Survey Questions tab gives you the ability to view the questions and answers gathered during call capture. mPower Innovations | Help Documentation 23
Page 1 and 2: 12/2012 mPower OMS Help Documentati
Page 3 and 4: 1. System Requirements ............
Page 5 and 6: 1. System Requirements 1.1. Server
Page 7 and 8: 2.1. Sign In Enter your user name a
Page 9 and 10: 2.3. Managing Users If you are logg
Page 11 and 12: 3.1. Type If you only have one type
Page 13 and 14: 3.2.1. Global Notes Global notes is
Page 15 and 16: 3.4. Contact Information Step 1 Upd
Page 17 and 18: 3.6. Detailed Comments Step 1 Comme
Page 19 and 20: 4. Manage Manage Status Codes � U
Page 21: 4.2. Incident Status Icon Tooltip M
Page 25 and 26: o Manual Outage Count allows you to
Page 27 and 28: 4.5. Delete Unanalyzed Call If you
Page 29 and 30: 4.7. Assign to Incident Assign to I
Page 31 and 32: 5. Advanced The Advanced section gi
Page 33 and 34: 5.2. Resource To add new resources
Page 35 and 36: 5.4. Types To add new Types click t
Page 37 and 38: 5.6. Custom Links To add a custom l
Page 39 and 40: 5.8. Advanced 5.8.1. SMTP Email Ser
Page 41 and 42: Ignore Notifications Older Than (Mi
Page 43 and 44: 6.1. MP_LOCATION OMS requires these
Page 45 and 46: 6.3. Manual Microsoft IIS Setup �

mPower OMS Help Documentation - mPower Innovations

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