mPower OMS Help Documentation - mPower Innovations

Recommendations

Info

38 mPower OMS 5.7. Notifications Email Address – With this setting the administrator can define the email address or addresses that will receive these notifications. Multiple email addresses can be used separating each with a comma. Example: john@somedomain.com, sally@domainsome.com. Call Entered into System (Unanalyzed Call) – If this notification is checked the recipients will receive an email when a call is added using the capture section. Call Analyzed turned to Unassigned Incident – If this notification is checked the recipients will receive an email when an unanalyzed call gets converted into an incident. This action converts an Unanalyzed Call into an Unassigned call by default. Incident Status set to Assigned – If this notification is checked the recipients will receive an email when an incident status gets changed to Assigned. Incident Status set to Restored – If this notification is checked the recipients will receive an email when an incident status gets changed to Restored. Incident Status set to Completed – If this notification is checked the recipients will receive an email when an incident status gets changed to Completed. mPower Innovations | Help Documentation
5.8. Advanced 5.8.1. SMTP Email Server SMTP Mail Server Address – Allows you set the SMTP server location. You can use a domain name or an IP address. Example: mail.yourdomain.com which would translate to an IP that the OMS web server can communicate with. From Email Address – Allows you to specify what email address is used when sending the notice emails. It would be recommended to be an OMS administrator, distribution list or a no-reply type of email address. Mail Server SMTP Port – Sets the port of the SMTP server. The default is 25. Mail Server SMTP User – Specifies the user name while authenticating in order to send an email through specified server. Mail Server SMTP Password – Specifies the password while authenticating in order to send an email through specified server. 5.8.2. Settings Manage Screen Icon Hover-Over Tooltip Pop-Ups – This option is a master setting which allows you to enable (checked) or disable (unchecked) the Manage screen pop-up type tool tips when hovering over the status icons to the left of each record. Manage Records Page Size – This setting allows you to control the amount of records to be initially shown on each page on the main Manage screen. A higher number will show more records most likely causing users to scroll down the page to see all records and action buttons at bottom. Enable Express Mode – This allows you to enable Capture section express mode. This skips the wizard steps adding call, info edit and questions and goes right to the comment screen. This setting allows for a minimal click process to complete a call capture record. 5.8.3. Custom Logo mPower Innovations | Help Documentation 39
Page 1 and 2: 12/2012 mPower OMS Help Documentati
Page 3 and 4: 1. System Requirements ............
Page 5 and 6: 1. System Requirements 1.1. Server
Page 7 and 8: 2.1. Sign In Enter your user name a
Page 9 and 10: 2.3. Managing Users If you are logg
Page 11 and 12: 3.1. Type If you only have one type
Page 13 and 14: 3.2.1. Global Notes Global notes is
Page 15 and 16: 3.4. Contact Information Step 1 Upd
Page 17 and 18: 3.6. Detailed Comments Step 1 Comme
Page 19 and 20: 4. Manage Manage Status Codes � U
Page 21 and 22: 4.2. Incident Status Icon Tooltip M
Page 23 and 24: 4.3.1. Editing Calls � Basic Deta
Page 25 and 26: o Manual Outage Count allows you to
Page 27 and 28: 4.5. Delete Unanalyzed Call If you
Page 29 and 30: 4.7. Assign to Incident Assign to I
Page 31 and 32: 5. Advanced The Advanced section gi
Page 33 and 34: 5.2. Resource To add new resources
Page 35 and 36: 5.4. Types To add new Types click t
Page 37: 5.6. Custom Links To add a custom l
Page 41 and 42: Ignore Notifications Older Than (Mi
Page 43 and 44: 6.1. MP_LOCATION OMS requires these
Page 45 and 46: 6.3. Manual Microsoft IIS Setup �

mPower OMS Help Documentation - mPower Innovations

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?