07.06.2018 Views

June 7

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Inside <strong>June</strong> 7, 2018 .qxp_Layout 1 6/6/18 9:22 PM Page 5<br />

06<br />

View DAILY<br />

HERITAGE THURSDAY, JUNE 7, 2018<br />

HR Today: enriching the<br />

on-boarding process<br />

BY SHARLYN LAUBY/BRIGHT<br />

AMPADU OKYERE<br />

Tel. #: 0244204664 | Email Address:<br />

hrtoday@gmail.com<br />

THE ON-BOARD-<br />

ING process really<br />

tells the true story<br />

of the organisation<br />

to new recruits; it’s<br />

a defining moment<br />

where businesses must give a<br />

good account of themselves. Remember<br />

that first impressions<br />

are always essential. New recruits<br />

form their opinions of<br />

their organisation during their<br />

few weeks of joining the company<br />

– everything possible must<br />

be done to ensure a welcoming<br />

atmosphere and a culture that<br />

encourages a deep sense of belonging.<br />

However, organisations are<br />

understandably focused more on<br />

employee retention. Turnover is<br />

expensive, in terms of both hard<br />

costs and impact on morale. Left<br />

unchecked, turnover can quickly<br />

become an epidemic. It only<br />

makes sense that companies<br />

want to find ways to keep<br />

turnover under control.<br />

On-boarding is a key factor<br />

in employee-retention efforts,<br />

according to 98 percent of C-<br />

Suite executives. But this means<br />

that organisations need to have<br />

well-designed on-boarding programmes<br />

to yield the retention<br />

results they need. They should<br />

start right from the beginning<br />

with a comprehensive programme<br />

that seeks to engage all<br />

recruits into a working culture<br />

that inspires growth.<br />

Offer refreshers for promotions<br />

and transfers – onboarding<br />

isn’t only about an<br />

individual’s knowledge of the<br />

company. It’s also about how<br />

well they know their work.<br />

When employees change jobs<br />

because they get a promotion or<br />

transfer, they should receive<br />

some kind of on-boarding.<br />

Granted, it doesn’t need to be<br />

the same programme that an<br />

outside hire receives, but it<br />

should help with the transition.<br />

Provide on-boarding to<br />

managers – managers are responsible<br />

for 70 percent of variance<br />

in employee engagement.<br />

And most organisations don’t<br />

have training programmes on<br />

“How to Conduct on-boarding,”<br />

so many managers learn<br />

how to onboard employees<br />

from the way they are onboarded.<br />

New managers need<br />

their own on-boarding programme,<br />

beyond management<br />

development, to learn how to<br />

onboard their employees successfully.<br />

Add a pre-boarding component<br />

– one of the great tasks<br />

that technology can do for us is<br />

to send personalised, automated<br />

messages to new hires. Organisations<br />

can create a pre-hire<br />

checklist of messaging to send<br />

candidates. The checklist could<br />

include a welcome video from<br />

On-boarding is a<br />

key factor in employee-retention<br />

efforts, according<br />

to 98 percent of<br />

C-Suite executives.<br />

But this<br />

means that organisations<br />

need<br />

to have well-designed<br />

on-boarding<br />

programmes<br />

to yield the retention<br />

results they<br />

need.<br />

the Chief Executive Officer, introduction<br />

to on-boarding buddies<br />

and FAQs about the first<br />

day and week. It helps the new<br />

hire and adds a higher level of<br />

service to on-boarding.<br />

Distribute a map – during<br />

orientation — a step itself in<br />

the on-boarding process — new<br />

hires should be provided with a<br />

roadmap of what’s going to take<br />

place during on-boarding. It lets<br />

employees understand that the<br />

process has been thought out,<br />

and they can focus on their<br />

immediate work. On-boarding<br />

processes take time. In some<br />

organisations, on-boarding can<br />

take as long as a year. Providing<br />

a roadmap helps employees<br />

see the long-term plan.<br />

Schedule o-boarding checkins<br />

– because on-boarding<br />

takes time and resources, it<br />

only makes good business<br />

sense to ensure that these<br />

things are being used well. The<br />

last thing any organisation<br />

wants is to spend months and<br />

money, only to have a new<br />

hire leave within the first year.<br />

Companies can get feedback<br />

from employees through pulse<br />

surveys, one-on-one check-in<br />

sessions and focus groups.<br />

Keep on-boarding content<br />

current: – company policies<br />

and procedures change all<br />

the time. When changes are<br />

made, organisations need to<br />

•Bright Ampadu Okyere<br />

The last thing any<br />

organisation<br />

wants is to spend<br />

months and<br />

money, only to<br />

have a new hire<br />

leave within the<br />

first year. Companies<br />

can get feedback<br />

from<br />

employees<br />

through pulse<br />

surveys, one-onone<br />

check-in sessions<br />

and focus<br />

groups.<br />

The usual exit notice<br />

period served to current<br />

employers also<br />

offers the new employer<br />

the opportunity<br />

to prepare to<br />

welcome new hires<br />

– office set-up, ID<br />

cards and everything<br />

needed for the<br />

commencement of<br />

work must be ready<br />

before their first day<br />

at work. New hires<br />

should be able to hit<br />

the ground running<br />

with no bottleneck.<br />

ask themselves if the information<br />

should be added to onboarding<br />

and whether the<br />

information should update the<br />

existing on-boarding programme.<br />

New hires should<br />

never hear one piece of information<br />

in orientation or onboarding,<br />

then something<br />

different when they’re at work in<br />

their departments.<br />

On-boarding programme set<br />

new hires up for success by educating<br />

them about the company,<br />

the work and the employeevalue<br />

proposition. The goal is to<br />

give an employee the information<br />

they need right before they<br />

need it. This will allow the employee<br />

to immediately apply the<br />

information in the workplace<br />

and also retain it. The on-boarding<br />

period is not the time to ask<br />

them to ask them to take pictures<br />

for ID cards, signing of<br />

offer letters amongst others.<br />

The usual exit notice period<br />

served to current employers also<br />

offers the new employer the opportunity<br />

to prepare to welcome<br />

new hires – office set-up, ID<br />

cards and everything needed for<br />

the commencement of work<br />

must be ready before their first<br />

day at work. New hires should<br />

be able to hit the ground running<br />

with no bottleneck.<br />

Today’s on-boarding programme<br />

involves more than simply<br />

a half- or full-day orientation<br />

programme. It’s time to think<br />

about on-boarding as a longterm<br />

strategy responsible for educating<br />

employees before the<br />

first day and for months beyond.<br />

The investment will result in<br />

higher engagement and retention<br />

— a win for everyone. Organisations<br />

must invest in<br />

technology so they can automate<br />

most of the processes – this will<br />

ensure efficiency and reduce the<br />

time wasting. Always remember<br />

that retention is better than recruitment.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!