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Inside <strong>June</strong> 7, 2018 .qxp_Layout 1 6/6/18 9:22 PM Page 5<br />
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HERITAGE THURSDAY, JUNE 7, 2018<br />
HR Today: enriching the<br />
on-boarding process<br />
BY SHARLYN LAUBY/BRIGHT<br />
AMPADU OKYERE<br />
Tel. #: 0244204664 | Email Address:<br />
hrtoday@gmail.com<br />
THE ON-BOARD-<br />
ING process really<br />
tells the true story<br />
of the organisation<br />
to new recruits; it’s<br />
a defining moment<br />
where businesses must give a<br />
good account of themselves. Remember<br />
that first impressions<br />
are always essential. New recruits<br />
form their opinions of<br />
their organisation during their<br />
few weeks of joining the company<br />
– everything possible must<br />
be done to ensure a welcoming<br />
atmosphere and a culture that<br />
encourages a deep sense of belonging.<br />
However, organisations are<br />
understandably focused more on<br />
employee retention. Turnover is<br />
expensive, in terms of both hard<br />
costs and impact on morale. Left<br />
unchecked, turnover can quickly<br />
become an epidemic. It only<br />
makes sense that companies<br />
want to find ways to keep<br />
turnover under control.<br />
On-boarding is a key factor<br />
in employee-retention efforts,<br />
according to 98 percent of C-<br />
Suite executives. But this means<br />
that organisations need to have<br />
well-designed on-boarding programmes<br />
to yield the retention<br />
results they need. They should<br />
start right from the beginning<br />
with a comprehensive programme<br />
that seeks to engage all<br />
recruits into a working culture<br />
that inspires growth.<br />
Offer refreshers for promotions<br />
and transfers – onboarding<br />
isn’t only about an<br />
individual’s knowledge of the<br />
company. It’s also about how<br />
well they know their work.<br />
When employees change jobs<br />
because they get a promotion or<br />
transfer, they should receive<br />
some kind of on-boarding.<br />
Granted, it doesn’t need to be<br />
the same programme that an<br />
outside hire receives, but it<br />
should help with the transition.<br />
Provide on-boarding to<br />
managers – managers are responsible<br />
for 70 percent of variance<br />
in employee engagement.<br />
And most organisations don’t<br />
have training programmes on<br />
“How to Conduct on-boarding,”<br />
so many managers learn<br />
how to onboard employees<br />
from the way they are onboarded.<br />
New managers need<br />
their own on-boarding programme,<br />
beyond management<br />
development, to learn how to<br />
onboard their employees successfully.<br />
Add a pre-boarding component<br />
– one of the great tasks<br />
that technology can do for us is<br />
to send personalised, automated<br />
messages to new hires. Organisations<br />
can create a pre-hire<br />
checklist of messaging to send<br />
candidates. The checklist could<br />
include a welcome video from<br />
On-boarding is a<br />
key factor in employee-retention<br />
efforts, according<br />
to 98 percent of<br />
C-Suite executives.<br />
But this<br />
means that organisations<br />
need<br />
to have well-designed<br />
on-boarding<br />
programmes<br />
to yield the retention<br />
results they<br />
need.<br />
the Chief Executive Officer, introduction<br />
to on-boarding buddies<br />
and FAQs about the first<br />
day and week. It helps the new<br />
hire and adds a higher level of<br />
service to on-boarding.<br />
Distribute a map – during<br />
orientation — a step itself in<br />
the on-boarding process — new<br />
hires should be provided with a<br />
roadmap of what’s going to take<br />
place during on-boarding. It lets<br />
employees understand that the<br />
process has been thought out,<br />
and they can focus on their<br />
immediate work. On-boarding<br />
processes take time. In some<br />
organisations, on-boarding can<br />
take as long as a year. Providing<br />
a roadmap helps employees<br />
see the long-term plan.<br />
Schedule o-boarding checkins<br />
– because on-boarding<br />
takes time and resources, it<br />
only makes good business<br />
sense to ensure that these<br />
things are being used well. The<br />
last thing any organisation<br />
wants is to spend months and<br />
money, only to have a new<br />
hire leave within the first year.<br />
Companies can get feedback<br />
from employees through pulse<br />
surveys, one-on-one check-in<br />
sessions and focus groups.<br />
Keep on-boarding content<br />
current: – company policies<br />
and procedures change all<br />
the time. When changes are<br />
made, organisations need to<br />
•Bright Ampadu Okyere<br />
The last thing any<br />
organisation<br />
wants is to spend<br />
months and<br />
money, only to<br />
have a new hire<br />
leave within the<br />
first year. Companies<br />
can get feedback<br />
from<br />
employees<br />
through pulse<br />
surveys, one-onone<br />
check-in sessions<br />
and focus<br />
groups.<br />
The usual exit notice<br />
period served to current<br />
employers also<br />
offers the new employer<br />
the opportunity<br />
to prepare to<br />
welcome new hires<br />
– office set-up, ID<br />
cards and everything<br />
needed for the<br />
commencement of<br />
work must be ready<br />
before their first day<br />
at work. New hires<br />
should be able to hit<br />
the ground running<br />
with no bottleneck.<br />
ask themselves if the information<br />
should be added to onboarding<br />
and whether the<br />
information should update the<br />
existing on-boarding programme.<br />
New hires should<br />
never hear one piece of information<br />
in orientation or onboarding,<br />
then something<br />
different when they’re at work in<br />
their departments.<br />
On-boarding programme set<br />
new hires up for success by educating<br />
them about the company,<br />
the work and the employeevalue<br />
proposition. The goal is to<br />
give an employee the information<br />
they need right before they<br />
need it. This will allow the employee<br />
to immediately apply the<br />
information in the workplace<br />
and also retain it. The on-boarding<br />
period is not the time to ask<br />
them to ask them to take pictures<br />
for ID cards, signing of<br />
offer letters amongst others.<br />
The usual exit notice period<br />
served to current employers also<br />
offers the new employer the opportunity<br />
to prepare to welcome<br />
new hires – office set-up, ID<br />
cards and everything needed for<br />
the commencement of work<br />
must be ready before their first<br />
day at work. New hires should<br />
be able to hit the ground running<br />
with no bottleneck.<br />
Today’s on-boarding programme<br />
involves more than simply<br />
a half- or full-day orientation<br />
programme. It’s time to think<br />
about on-boarding as a longterm<br />
strategy responsible for educating<br />
employees before the<br />
first day and for months beyond.<br />
The investment will result in<br />
higher engagement and retention<br />
— a win for everyone. Organisations<br />
must invest in<br />
technology so they can automate<br />
most of the processes – this will<br />
ensure efficiency and reduce the<br />
time wasting. Always remember<br />
that retention is better than recruitment.