DM1805

MARKET FOCUS: INSURANCE Dm
OLD WORLD INSURANCE
NEW WORLD INSURANCE
Customer service model High-touch agent interaction Customer self-service
Use case All insurance needs Straightforward property insurance
Process initiator Paper documents Data entered by customer on web or mobile app
Transactional processes Manual procedures, with some Automated processes and decisions with human intervention
automation embodied within only for exceptions
systems of record
Customer interactions and Calls and paper mail
Web or mobile app
instructions mid-process
scratch; instead, the company needs to
marry their existing reputation and
stability with a technology architecture
that can better serve the needs of the new
market. Changing out policy
administration and claims management
systems is not an option for the short
term, and the company doesn't want to
move those off premise due to perceived
problems with data security and
sovereignty. How, then, does an existing
company modernise their architecture to
address the new world needs?
Here's a maturity model for insurance
company technology modernisation:
Level 1: Prepare systems of record for
automation
Enable/expose API service interfaces to the
SORs used for underwriting, policy
administration and claims management, so
that data can be read and written, and
functions invoked within those systems.
The ability to do this is dependent on the
SOR platform, and may require
signification customisation or the creation
of an integration layer, but is essential to
create automated customer-facing
processes that interact with the SOR.
Level 2: Prepare SOR for integration and
scalability
Move the systems of record into a
containerised on-premise/hybrid cloud
infrastructure for easier integration with
other cloud infrastructure, and simplified
administration. Due to the company's
conservative data security and sovereignty
policies, these systems will remain on
MEET THE NEW GENERATION
Each a Hero, Better Together
INGEST
Any paper or electronic
document, from any
delivery channel
RECOGNIZE
Classification and data
extraction for unstructured
and structured documents on
a scanner or server
PURIFY
Inspect, repair and enter
information so data and
images are exception-free
CONNECT
Pass images, transactions
and batches seamlessly to
line of business applications
MANAGE
Configure, monitor and
measure your process in a
single, secure environment
Their Mission: End-to-End Intelligent Capture Solutions, combining
ibml ImageTrac intelligent scanners with advanced capture software and services.
To meet the Superheroes visit www.ibml.com
Intelligent capture. Done right.