BizBahrain Magazine July-August 2018

Highlights | Other Business
APM Terminals
Bahrain improve customer
experience
As part of ongoing efforts in
improving customer experience
at Khalifa Bin Salman Port (KBSP),
APM Terminals introduced an online
customer portal - LIFT - aimed at
making transactions at the port easier,
efficient, transparent and more cost
effective to the Land side customers
in Bahrain and which is considered
to be a major step in digitalizing and
facilitating logistical services.
The LIFT portal, which can be
accessed at www.lift.apmterminals.
com/bahrain, also allows customers
to directly track and trace their
cargo real-time, check status of
their shipments/vessels, schedule
appointments such as deliveries and
destuffing of containers, pay online,
and receive their invoices online,
with 24/7 availability of support. By
enabling customers to access these
services online, this eliminates the
need for agents to be present in person
hence saving time and related costs. It
also creates transparency of readiness
of their shipments, available slots
which helps better planning by the
importers.
H.E Kamal bin Ahmed Mohammed,
Minister of Transportation and
Telecommunications praised APM’s
continuous efforts in introducing
advanced digitized systems to
improve and facilitate the ports’ users
experience and operations and for
selecting Bahrain as one of their first
two pilot countries globally for the
launch of LIFT.
Mark Hardiman, Managing Director
of APM Terminals Bahrain said,
“With supply chains becoming global,
technology is having a major impact on
improving accessibility and efficiency
for the port sector. We are committed
to invest in KBSP’s digital future to
support Bahrain’s transportation
and logistics sector-growth. These
easy to use services will ensure we
deliver unparalleled port coverage and
improved products and services to our
customers.”
“The launch of LIFT online
services marks a new digital chapter
in our container operations, enabling
us to integrate new technology and
capabilities into our traditional
processes in order to service our
customers better and ease how they do
business with the port. We’re excited
to offer this these services to our
customers.”
Gulf Air’s double daily
Bahrain-London Boeing 787-9
dreamliner service
Gulf Air has launched its double
daily Boeing 787-9 Dreamliner
service connecting Bahrain
International Airport and London,
Heathrow.
With five Boeing 787-9 Dreamliner
aircraft entering fleet in 2018, an
additional two arriving by end 2019
and three arriving by end 2020,
these new Dreamliners underscore
Bahrain’s position as a regional hub,
where cutting edge technology and
infrastructure combine with traditional
warmth and hospitality to create a
unique, internationally-renowned
experience.
Gulf Air’s double daily nonstop
fl i g h t s c o n n e c t i n g B a h r a i n a n d L o n d o n
Heathrow Terminal 4 provide excellent
two-way connectivity. Regional
passengers can seamlessly connect
via Bahrain to London while UK-based
travellers can fly non-stop to Bahrain,
with onward connections to key cities
throughout the Middle East, Africa,
India Subcontinent and the Far East,
all on-board one of the airline’s newest
Boeing 787-9 Dreamliner aircraft.
Gulf Air’s Boeing 787-9 Dreamliner
passengers will experience many
improvements with the 787 family.
Onboard, you can enjoy the largest
windows of any jet, air that is cleaner,
more humid and at a higher pressure
for greater comfort, large overhead bins
with room for everyone’s bag, soothing
LED lighting and technology that
senses and counters turbulence for a
smoother ride. Gulf Air’s Boeing 787-9
Dreamliner offers 26 Falcon Gold Class
seats and 256 Economy Class seats
with greater pitch, larger IFE screens,
enhanced on-board comforts and
greater entertainment choices.
In 2018, Gulf Air’s network will
serve 49 cities in 26 countries.
Today, Gulf Air operates double daily
fl i g h t s o r m o r e t o s e l e c t d e s t i n a t i o n s
across the GCC, MENA region, Indian
Subcontinent and Europe while its
network spans the GCC, MENA region,
Indian Subcontinent, Europe and the
Far East. The airline provides seamless
connectivity for passengers travelling
across its network via its efficient
Bahrain International Airport hub.
74 July-August 2018