Conference booklet

The sustainability coordinators have successfully gone through the Travelife Training and examination
and received the personal Travelife certificate.
2. Conduct baseline assessment
Every 2 weeks, sustainability coordinators will conduct skype meetings to perform a baseline assessment
and go through a total of 233 criteria from 10 different themes:
- Sustainability management and legal compliance - Social policy & human rights
- Environment & community relations - Partner agencies
- Transport - Accommodation
- Excursions - Tour leaders, local reps. & guides
- Destinations - Customer Communication & protection
During this phase, the sustainability coordinators will have to answer and report all mandatory criteria
in order to satisfy the Travelife Partner stage. Our target is to finish the reporting by September 2018.
3. Create sustainability policies
During the baseline assessment, the sustainability coordinators will determine which policies to be
created in order to achieve sustainability.
4. Challenges and Action Plan
This step will require participation from the Group’s staff and related tourism companies such as the
transportation companies and hotels. During this implementation, there will be challenges faced in
order to achieve sustainability:
- Active participation from the company’s staff to follow the sustainability policy such as using less
printing paper or using more recycled paper. Action plan: to reset the printing default to select tray
containing recycle paper only
- Suppliers do not have a sustainability program, but Lotus Asia Tours have no alternative but to work
with them due to competitive rates. Action plan: To communicate with the suppliers regarding the
benefits of having a sustainability program
- To create awareness among clients in selecting certified sustainable hotels. Action plan: to highlight
the certified sustainable hotels in Lotus Asia Tours Confidential Tariff Sustainability coordinators will
regularly assess whether the action plan is done and if the targets and objectives are achieved by using
the travelife action plan and reporting tool.
5. Travelife Certified
In the third stage, the Group’s compliance with the international Travelife Certified standard for travel
companies will be evaluated, by an independent auditor, based on an on-site assessment.
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