Conference booklet

Administration
For the past two
years, the management
has carried
out a lot of changes
to improve control
and efficiency...
...and to enhance our organisation’s prospects.
The management approved and implement the first set of
comprehensive standard operating procedures (SOP) which
consist of workflow for various division such as sales and
marketing, operations and reservations, finance, administration
and human resources, etc for all employees. During the
implementation stage, various departments voiced their
difficulties in complying with this new SOPs mainly due to
existing practises. As such the management will continue to
update and improve the SOPs regularly to fit the company’s purpose.
Implementation of the new enterprise resource planning (ERP), Tourplan along with the SOP has been
a great challenge for the organisation due to employees being slow at adapting the new workflow with
the new system. Tourplan captures all business activity transactions, both estimate and actual, and has
challenges in accuracy and updated info.
Finance has been putting in a lot of effort to educate both reservations and finance teams to capture
and close the service line properly in order to deliver a fair financial result.
More effort needs to be carried out by finance to check and ensure it is happening.
18