Conference booklet

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Indonesia The first day of the Convention was interesting for the fact that “finally” we all got to meet, face to face. We listened to the presentations from the different offices, in particular from Myanmar, where we learnt that the conditions they faced were far more challenging than those in our other offices. Since season 2017 we have been embarking on a “new Lotus Bali”, following the new procedures and alignments as directed by our corporate office in Kuala Lumpur, which have resulted in a very successful year for us. These improvements are currently on going and will continue until fully completed, namely for the presentations of the quotations/confirmations that use the same standard. Starting from season 2018 we saw an impressive implementation of these, following the discussion during the Convention a daily briefing check list was born, that now controls every quotation and confirmation. Although we did not use the reservations log many times during the last season, starting this year, we will be implementing it on a daily basis at the opening and closing of the day. Also this year, as a direct result of the Convention we will be implementing a daily GIT log too. 4
Additionally, after the presentation of our weekly and monthly report, we discussed how to improve our communications with our 3 representatives based in Europe, Cristina, Chiara and Bleri, so as to keep them constantly updated, yet without sending them any reservation logs. During another meeting, the Bali team discussed many issues with Robert from Lotus Asia Tours corporate office. Initially they were apprehensive, due to their reserved nature, but later discussions proved proactive. The main topic addressed was for the combined files Kuala Lumpur + Bali or Singapore + Bali etc. in order to avoid the net to net amount in Tourplan. 5
Page 2 and 3: S LOT
Page 4 and 5: CEO’s speech Dear Colleagues, Fri
Page 8 and 9: Malaysia & Singapore The convention
Page 10 and 11: Myanmar Myanmar Tourism is the one
Page 12 and 13: MICE & Groups Requests for Leisure,
Page 14 and 15: L O T U S G R O U P Bali
Page 16 and 17: Sales & Marketing In the past two y
Page 18 and 19: Travellife A training, management a
Page 20 and 21: Administration For the past two yea
Page 22 and 23: Finance Number of licenses is a rec
Page 24 and 25: The Lotus Chart 2018 Interaction: a
Page 26 and 27: U See you on the next one! Printed

Conference booklet

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