Conference booklet

The Lotus Chart 2018
Interaction: all parties, departments, units and divisions have
resolved to strive to uphold the principle of active and
consistent interaction ensuring thus the constant vertical
and horizontal flowing of essential information.
In particular between sales team and operations, product
development and contracting.
Coordination: acting in a coordinated manner has been
identified as a very desirable target in order to improve and
facilitate the work among the parties and the communications
with the external world.
Three days of
works, during our
first convention,
have resulted in the
following chart of
directions.
ERP: a better understanding of the resources planning and management is not only required to improve
the efficiency of the database utilised but also for a clearer comprehension of all the components of
our firm that work together. All managers resolved to engage in a more active and constructive utilisation
of the system by all personnel. Regular auditing, on the usage of our ERP, will be regularly
conducted.
Reservations: while all in all, the company may be satisfied by the quality of its reservations responsiveness,
there is much room for improvement both on the speed of response (Bali) and on the knowledge
/quality delivered (all units). All heads of units resolved to work hard in this area to improve, focusing
in developing more skilled and knowledgeable reservation teams. Regular audits will be conducted and
appraisals passed on of progresses made.
Product development: by the year end one product development team, to work at the group level, will
be in place. Such team will give specific directions to the various units on the typology of product
sought after and guidelines for the contracting.
Contracting: it has surfaced that the contracting exercise is not satisfactorily conducted, neither in
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