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Finance Number of licenses is a recurring issue, where it is commonly known that all departments are queuing for login. Usage/ License of Tourplan The said has been cited as a reason that Tourplan is not utilised to its full potential with files not updated on time, data is not inserted correctly, and even bookings are not uploaded when pro formas are sent out. Also, there are instances where some users have an unreasonably lengthy login time. • Existing control and implementation Bali previously had a rotation system that currently redeployed to ease the traffic it was facing. Malaysia and Singapore, members only log on for immediate working conditions and the log out when idle, to give space to others on a more urgent basis. • Proposal A stricter monitor is to be in place, to cut off idle login time, by either the team leader or the administrators/ managers. Understanding/ Training of Tourplan Over the past months, Tourplan has been deployed to be a new tool of the business. However, weaknesses of the data has exposed some of the old practices that have left the information in Tourp- 20
lan, either overloaded or miscalculated. • Existing control and implementation Since the convention, there are increased monitor and review activities. • Proposal Managers and team leaders of all levels need to up skill to Tourplan, in order to improve and focus on the review processes. Also as noted, the team leaders are responsible for the development or training of members; providing training and ensuring that the team have at the least, understood the difference between the result in Tourplan and the manual reports they may have. Understanding of SOP We have been going through the closing of accounts since the implementation of Tourplan. During the finalisation, we have come across vouchers that are not closed, that are extra and not presented. • Exercising and implementation of Tourplan Coupled with the convention, meetings and discussions have been setup to understand the deficiencies and shortcomings. • Proposal Training, discussions and meetings with actual users, to ensure the process can be standardised, and enable managers to give effective reviews. 21
Page 2 and 3: S LOT
Page 4 and 5: CEO’s speech Dear Colleagues, Fri
Page 6 and 7: Indonesia The first day of the Conv
Page 8 and 9: Malaysia & Singapore The convention
Page 10 and 11: Myanmar Myanmar Tourism is the one
Page 12 and 13: MICE & Groups Requests for Leisure,
Page 14 and 15: L O T U S G R O U P Bali
Page 16 and 17: Sales & Marketing In the past two y
Page 18 and 19: Travellife A training, management a
Page 20 and 21: Administration For the past two yea
Page 24 and 25: The Lotus Chart 2018 Interaction: a
Page 26 and 27: U See you on the next one! Printed

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