Summary Annual Report 2011 - Gamesa

customers
Gamesa aims to meet the needs and expectations of its
customers in an optimal, reliable and competitive way,
and to promote long-lasting commercial relations based
on a constant focus on service, trust and added value.
the company is equipped with its own wind turbine design
and technology development capacity, which is vertically
integrated. this capacity includes manufacturing,
assembly and installation, as well as o&m services.
Gamesa establishes product specifications that cover
functional and performance requirements, and legal and
regulatory requirements, and incorporate information
from previous similar designs, client specifications
and recyclability as well other essential design and
development requirements.
the systematic reviews performed as part of this
methodology include the necessary aspects to ensure
that all relevant issues relating to health and safety, the
environment and energy efficiency are covered in both the
design and development of the product.
reducing the cost of energy (coe)
one of the key factors for Gamesa is a customer-driven
approach. a distinctive feature of Gamesa is its flexibility
to offer innovative technologies, products, services and
ideas that improve our customers’ competitiveness.
in this context, the company's strategy aims to reduce the
Coe by 20% in 2013 and by 30% by 2015.
the goal of helping customers generate more energy with
fewer resources led to a reduction of Coe in 2011 by
10-15%, depending on the platform and market.
to advance towards this goal, Gamesa continues working
to improve the availability and reliability of its wind
turbines and to expand its product offer, focusing on
turbines with larger rotors for all classes of wind.
176 Gamesa > 2011 annual report > sustainability
the initiatives undertaken in this context include:
launching the G9X-2.0 mW platform and the G97 (with
sales of 356 mW in the first year) and G114 models, to
provide maximum performance at low wind sites;
the G128-4.5 mW turbine obtained ieC Wt01 type
certificate from Gl renewables Certification, an
independent guarantee of the technology used in the
most powerful onshore wind turbine in the market. this
certificate makes the Gamesa 128-4.5 mW a bankable
turbine, which will facilitate fund-raising for wind
projects with this turbine and reinforce the sales process
already under way;
eco-design certification for the G128-4.5 mW turbine,
from tÜV, in accordance with the iso 14006:2001
standard. this is the first turbine in the world to
obtain this certification (for more information, see the
environment section);
promoting o&m activities with the sale of new products,
such as Gpa (to improve fleet availability, which is over
98% at Gamesa), programmes to extend the turbines'
useful lives, and large component repair services.
Gamesa attaches particular importance to appropriate
disclosure and labelling with regard to the impact of its
products and services on sustainability. Given the nature
of the equipment sold, warranties are set out in contracts
with customers.