Credit Management September 2018

CICMQ
CICMQ reignites Xoserve's policy
“CICMQ gives confidence to our customers
and assures them that the business has the
expertise and has continued to develop our
processes and people to be recognised as
a reputable company dealing with credit
risk,” according to Mark Cockayne, Business
Process Manager at Xoserve following the
company’s re-accreditation.
Chris Sanders, CICMQ Head of
Accreditation, CICM, says training has
played a big part in Xoserve achieving its
goal: “Following changes in the business
last year, training and development
of staff in the new processes and
professional qualifications remains
crucial to the business. The teams
understand their customers, roles and
build good relationships, and there is
a strong sense of ownership and pride
in achievement.”
Xoserve was founded in 2005 and
is an integral part of the restructured
gas distribution market in Britain. By
delivering transportation transactional
services on behalf of all four major Gas
Network transportation companies,
Xoserve provides one consistent service
point for the gas shipper companies.
Xoserve reported a turnover of £45,759,000
in last year’s accounts.
Travis Perkins builds on original
accreditation with renewal
TRAVIS Perkins PLC, the UK’s largest
builders’ merchants, has achieved
CICMQ re-accreditation following
the implementation of a new credit
management structure within the
organisation.
CICMQ covers six specific areas:
credit policy, compliance, customer
service, personal and professional
development, performance measurement
and stakeholder management and
roadmap.
Michelle Maddock MCICM, Head
of Credit – General Merchanting at
Travis Perkins, says having an industryrenowned
accreditation which signifies a
best-in-class approach and performance
is critical to the business: “The focus on
standardisation and the development of
our people has been key to the process.
We have worked hard to raise the profile
of the credit teams within the company,
which has come with greater engagement
across the many functions.
“We currently have 12 members
of the team studying the Law module
from CICM. We also have plans to run
some workshops with the CICM on call
standards later this year.”
Chris Sanders, says that Travis Perkins
excelled in a number of areas during
the assessment: “The way that the new
credit policy has been created is both
innovative and engaging. Another area
that deserves to be singled out is the
training packs for ‘credit services’. These
are excellent documents, produced
in-house, that rival any that we have
seen and should be considered ‘best
practice’.”
Travis Perkins PLC has over 20
businesses across the UK and owns 19
product brands within these businesses.
It operates from 2,000 locations across the
UK with over 2,250 employees.
The Recognised Standard / www.cicm.com / September 2018 / PAGE 16