CONTACT Magazine (Vol.18 No.2 – September 2018)

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THE DIGITAL IMPERATIVE How far have we come? Trinidad and Tobago can take credit for travelling a good way along the road to digital transformation, even if there is much further still to go WORDS By: tracy hackshaw ICT and Digital Economy Strategist; Chair, Internet Society, Trinidad and Tobago Chapter JAN 2018 DIGITAL IN TRINIDAD & TOBAGO A SNAPSHOT OF THE COUNTRY’S KEY DIGITAL STATISTICAL INDICATORS TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE CONNECTIONS ACTIVE MOBILE SOCIAL USERS How is Trinidad & Tobago faring on its digital journey? Let’s take a look at some hard data, as presented in the most recent comprehensive analysis of Trinidad and Tobago’s digital footprint 1 . The digital landscape Our internet penetration has reached 1 million (or 73 per cent of the population), up 6 per cent (59,000 people) over 2017. Our social media activity rate is 58 per cent (or 0.8 million people), with mobile social penetration at a startling 51 per cent (or 0.7 million people). The now relatively useless metric of mobile penetration remains at a relatively high 136 per cent (1.87 million connections). 1.37 1.00 0.80 1.87 0.70 MILLION MILLION MILLION MILLION MILLION URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION: 8% 73% 58% 136% 51% Trinidad and Tobago’s digital footprint, January 2018 (wearesocial) JAN ANNUAL DIGITAL GROWTH 2018 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE CONNECTIONS ACTIVE MOBILE SOCIAL USERS +6% +4% +2% +3% SINCE JAN 2017 SINCE JAN 2017 SINCE JAN 2017 SINCE JAN 2017 +59 THOUSAND +30 THOUSAND +43 THOUSAND +20 THOUSAND 1 “We Are Social - Digital Report 2018.” Accessed June 25, 2018. digitalreport. wearesocial.com. Annual digital growth in Trinidad & Tobago, January 2018 (wearesocial) 30 Trinidad and Tobago Chamber of Industry and Commerce www.chamber.org.tt/contact-magazine
JAN 2018 SOCIAL MEDIA USE BASED ON THE MONTHLY ACTIVE USERS REPORTED BY THE MOST ACTIVE SOCIAL MEDIA PLATFORM IN EACH COUNTRY TOTAL NUMBER OF ACTIVE SOCIAL MEDIA USERS ACTIVE SOCIAL USERS AS A PERCENTAGE OF THE TOTAL POPULATION TOTAL NUMBER OF SOCIAL USERS ACCESSING VIA MOBILE ACTIVE MOBILE SOCIAL USERS AS A PERCENTAGE OF THE TOTAL POPULATION 800.0 58% 700.0 51% THOUSAND THOUSAND NOTE: PENETRATION FIGURES ARE FOR TOTAL POPULATION, REGARDLESS OF AGE. Social media usage in Trinidad and Tobago, January 2018 (wearesocial) JAN 2018 SHARE OF WEB TRAFFIC BY DEVICE BASED ON EACH DEVICE’S SHARE OF ALL WEB PAGES SERVED TO WEB BROWSERS LAPTOPS & DESKTOPS YEAR-ON-YEAR CHANGE: MOBILE PHONES TABLET DEVICES OTHER DEVICES 49% 41% 9% 0.61% YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE: -19% +38% +1% +42% Share of web traffic by device in Trinidad and Tobago (wearesocial) JAN 2018 FINANCIAL INCLUSION FACTORS PERCENTAGE OF THE POPULATION AGED 15+ THAT REPORTS OWNING OR USING EACH FINANCIAL PRODUCT OR SERVICE HAS A BANK ACCOUNT HAS A CREDIT CARD MAKES AND / OR RECEIVES MOBILE PAYMENTS VIA GSMA MAKES ONLINE PURCHASES AND / OR PAYS BILLS ONLINE 76% 15% [N/A] [N/A] PERCENTAGE OF WOMEN WITH A CREDIT CARD PERCENTAGE OF MEN WITH A CREDIT CARD PERCENTAGE OF WOMEN MAKING INTERNET PAYMENTS PERCENTAGE OF MEN MAKING INTERNET PAYMENTS 13% 18% [N/A] [N/A] Financial inclusion factors in Trinidad and Tobago (wearesocial) While social media usage is high, the real story is the number of users accessing social media on mobile devices (700,000 of the total number of 800,000, and 51 per cent of the population). Also interesting is the spread of internet users across devices – 41 per cent on mobile (up 38 per cent yearon-year) compared with 49 per cent (down year-on-year) on laptops and desktops. But while the access situation is fairly healthy, digital commerce is less so. Digital commerce on the internet – mobile or otherwise – is driven by the level of digital financial inclusion, and there are fundamental gaps there. While 76 per cent of the population have a bank account, and presumably a debit card, only 15 per cent have a credit card. Coupled with an underdeveloped electronic payments environment, this has led to the development of creative solutions to facilitate electronic transactions; as a result, received foreign exchange is being “trapped” in expensive credit card facilities or in overseas bank accounts. A significant percentage of these receipts cannot be repatriated to Trinidad and Tobago. Instead of the positive disruption that a robust electronic/mobile payments process would normally produce, we are seeing negative distortions. Simon Fraser, Lecturer in Management Information Systems at The University of the West Indies, suggests that “the success of traditional measures might be acting as inhibitors to uptake on newer systems.” www.chamber.org.tt/contact-magazine 31 Trinidad and Tobago Chamber of Industry and Commerce
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Page 3 and 4: Enabling Digital Co-creation with o
Page 5 and 6: Massy Tech
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Page 10 and 11: INNOVATION The village that markets
Page 12 and 13: INNOVATION Styve Reineck / shutters
Page 14: INNOVATION Sandra desuatels Castara
Page 17 and 18: The critical benefit for any busine
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Page 21: sanjagrujic / shutterstock.com The
Page 24 and 25: THE DIGITAL IMPERATIVE The future o
Page 26: THE DIGITAL IMPERATIVE courtesy Wip
Page 29 and 30: “There is no rebellion or subvers
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Page 42: THE DIGITAL IMPERATIVE Indifference
Page 45 and 46: REGIONAL OPERATIONS GUYANA , FRENCH
Page 47 and 48: Energy Update A comparison of Q1 20
Page 49 and 50: ADVERTORIAL Stratosa Consultancy Se

CONTACT Magazine (Vol.18 No.2 – September 2018)

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