Waikato Business News September/October 2018

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2 WAIKATO BUSINESS NEWS September/October 2018 

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SEPTEMBER/OCTOBER 2018 VOLUME 26: ISSUE 9 WWW.WBN.CO.NZ FACEBOOK.COM/WAIKATOBUSINESSNEWS 

The 

Rugby 

Challenge 

Waikato Rugby Union’s newest directors 

have had a hectic start to their roles 

as they help boost the organisation’s 

commercial smarts. 

Diane Hallifax and Anna 

Connell were appointed 

to the board in July, just 

ahead of the start of the NPC 

season. 

“It’s been a whirlwind,” says 

Diane of the pair’s early weeks, 

which have included attending 

matches as well as board meetings, 

during a memorable Ranfurly 

Shield run. 

Both women were invited to 

apply in June when the union 

was looking for two new directors, 

with each bringing a different 

skill and background to 

the role, Diane in HR and Anna 

in marketing and digital media. 

“They really want people 

who've got a bit more commercial 

nous, I suppose, so that was 

another factor,” says Diane. 

Despite the Shield, these are 

challenging times for the union, 

as they are for rugby generally, 

as it seeks to sustain and grow 

its base in the face of a myriad 

other recreation options. 

Anna can remember the 

colourful scenes in Hamilton 

when the Shield was brought 

back from Auckland in 1993. 

That was then, this is now, 

and Waikato are a second-tier 

side for this run with the Shield, 

while the professional era has 

seen the birth and growing 

dominance of Super rugby. 

Anna says there is an 

acknowledgement that the landscape 

is changing. “There is 

competition for people's leisure 

time and that leisure time dollar, 

and I think that's something 

that rugby across the board is 

acknowledging.” 

“I think the strategy of what 

we're trying to achieve in terms 

of sustainability within rugby, 

we can't rely on the New Zealand 

Rugby Union, we have to 

diversify and think about what 

else we can be doing,” Diane 

says. 

“Participation is a big issue. 

It's not just about the Mitre 10 

Cup, it's about the grassroots, 

it's about our kids, it's about 

kids participating in sport that 

rolls into health, wellbeing, 

resilience.” 

Diane knows the importance 

of elite players as role models 

after she grew up following 

rugby in her home town of Te 

Aroha. “When we were kids 

there wasn't Netflix or anything 

like that, so we went to rugby, 

that's what we did.” 

Anna’s is a very different 

Anna Connell, left, and Diane Hallifax 

have brought their commercial nous to 

the board of the Waikato Rugby Union. 

story. She says she was honest 

with the board. “I hadn't 

engaged with the game beyond 

probably the big All Blacks 

tests for a while. They asked 

me about that, and I said, look, 

actually sometimes a bit of 

distance and objectivity isn’t a 

bad thing, and they all roundly 

agreed. 

“That's why, whether it's 

women or people of different 

ages or ethnicities, that broad 

diversity stuff is important 

because you do get different 

points of view and perspectives. 

I think rugby, like anything, is 

not immune to the way the 

world is changing and you need 

to be able to have people who 

can bring some new stuff to the 

table.” 

Other rugby unions have 

also appointed women directors, 

but Waikato is rare in having 

two. 

Both Diane and Anna 

attended a New Zealand 

Rugby-hosted conference 

on women in governance in 

rugby, with about 45 women 

from across the country who 

sit across union and franchise 

boards. 

“Di and I discovered we 

were quite lucky in that there 

were two of us because there 

are quite a few where they've 

still only got one,” says Anna. 

Women’s participation in 

rugby is an area of potential 

growth for the sport, likely 

to get a boost in the case of 

Waikato from the two women’s 

appointment to the board. 

While their focus is on the 

sport’s governance generally, 

they are also keen to build the 

women’s game, and believe 

they can have an influence. 

“I think no matter what the 

sport is if you want to play it 

you should be able to aim to 

play it at the highest level possible 

and we should be creating 

all sorts of pathways through 

for women,” says Anna. 

“Sometimes it's actually 

just about the signal that is sent 

through having two women sitting 

on a board as opposed to no 

women sitting on a board.” 

“It's the story telling,” says 

Diane. “It's talking about the 

Farah Palmers of the world, 

and her journey to play for 

the Black Ferns, inspiring our 

young girls to go, you can do 

this, if you want to play rugby, 

you can. We're not going to be 

Continued on page 5


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Rock solid look 

one to treasure 

It sounds bizarre but the stone exterior 

of Hamilton’s latest inner-city apartment 

complex has its roots in a State of Origin 

rugby league game two years ago. 

WAIKATO BUSINESS NEWS September/October 2018 

3 

By GEOFF TAYLOR 

Chris Dinan and his 

brother Ben - of CBD 

Developments - were at 

a game at Brisbane’s Suncorp 

Stadium when Chris found 

himself thinking about the 

superb sandstone exterior at 

the Treasury Casino which they 

had visited earlier. The classy 

timeless appearance had left a 

deep impression on him. 

“I said to my brother ‘we’ve 

got to use that sandstone one 

day on one of our buildings’.” 

Hamilton’s newest innercity 

apartment complex is only 

weeks away from completion 

– and one of its features is the 

Hinuera stone exterior. 

Chris admits it’s probably 

the part he loves best and the 

complex is named the Treasury 

Apartments in honour of its 

inspiration. 

“I guess the building reflects 

Waikato products all the way 

from the subcontractors to the 

materials used – aluminium 

from Ullrich Aluminium, Hinuera 

stone and even the concrete 

from Horotiu.” 

The northern CBD’s latest 

landmark on Rostrevor Street 

comprises 15 apartments – a 

mixture of two and three bed- 

rooms - and a large ground floor 

commercial/retail space. Most 

apartments are sold but there 

are still two-bedroom apartments 

available. 

For $529,000, buyers get 

two bedrooms, two bathrooms 

and a walk-in wardrobe – and a 

decent view over the CBD. 

The striking building made 

an immediate impression on 

passers-by when its “skirt” 

came off a month or so back 

and people realised just what 

was being built at the site. 

It’s a high impact building 

and Chris believes they are 

delivering a high-quality apartment 

for an affordable price. 

“We’ve kept things modern 

but we are also building with 

robust materials inside and out 

that are maintenance free. 

“We want these buildings 

to still be here for the next few 

hundred years. We are building 

for a long time.” 

Chris and Ben Dinan, whose 

initials make up CBD Developments, 

have been developing 

sites for about four years. They 

began with apartments in Hillcrest 

and Ulster Street but the 

CBD was always their focus. In 

this respect they took the lead. 

When they built their first 

block of 14 apartments with a 

coffee shop on the ground floor 

Chris Dinan says the Hinuera stone cladding of 

Treasury Apartments is probably his favourite part. 

on Vialou Street, there were 

plenty of doubters. 

“Everyone said I was mad. 

They said why are you building 

in the CBD - it’s not going 

to work. I said ‘if it doesn’t, it 

doesn’t, at least I’ve given it a 

shot’. Well four years later it 

certainly does work and people 

love living in them.” 

Now it’s our turn to 

give back to Hamilton 

and help it grow. 

Next they found a site opposite 

the Waikato Times - 521 

Anglesea Street – and built a 

block of apartments with commercial 

ground floor space 

where CBD Developments is 

now based. 

The company runs all of its 

own jobs, right from the planning 

consent process to the 

complete build and even some 

of the sales. 

CBD Developments does 

the construction and directly 

employs its own sub-contractors. 

Chris says it’s a far more 

efficient way of working. 

“It’s just a well-oiled 

machine and we have years of 

experience being on jobs and 

being on-site to make those 

problem-solving choices there 

and then. Instead of having to 

send information away and 

have meetings, we can make 

those decisions straight away 

which stops any holdups. 

“We can do them cheaper by 

cutting out the middleman and 

we have a lot more control.” 

The Treasury Apartments 

complex was supposed to be 

finished in November but they 

are a month ahead of schedule. 

Chris says a key is CBD 

Developments’ relationships 

with its sub-contractors. 

“I like to think we have a 

culture of respect and trust.” 

They insist on tidy building 

sites, which Chris says is vital 

not just for health and safety but 

for productivity. 

Who buys the apartments? 

“It’s a mix of empty nesters, 

first home buyers and investors 

really. There are a lot more 

people coming into the city to 

live who don’t want the maintenance 

of a section. Here they 

can lock up and leave and go to 

the bach for a few days a week.” 

Treasury Apartments is one 

of a number of developments 

underway in the northern part 

of the CBD, transforming the 

look of the area. 

“The whole area has 

changed a lot. I think it works 

really well, the mixed-use 

offices and retail and residential 

all working together as a community.” 

Chris can see big growth 

potential in the central city and 

feels some pride to be contributing 

to it through CBD Developments. 

Their grandfather was 

a builder in Hamilton and a 

bridge inspector. 

“He spent a lot of time building 

in Hamilton and working on 

the tracks back in the day. To be 

one of nine kids and to have me 

and my brother grow up to be 

chippies – the only tradespeople 

in the family - it feels good, like 

we are kind of replicating what 

he did. 

“Now it’s our turn to give 

back to Hamilton and help it 

grow.” 

As the complex nears 

completion Chris takes a rare 

moment to admire it from 

across the street. 

“I’m proud of all the work 

we’ve done, but especially this 

one,” he says. 

And the highlight? It’s back 

to that State of Origin moment 

and the sandstone look. 

“It’s got to be that Hinuera 

stone that I love the most. It 

really does finish it off.” 

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Hey, the Emperor 

has no clothes, no, 

seriously look… 

Chris Simpson 

It’s like pointing out the obvious really! But, it’s what 

an active Chamber head should do – point out the 

obvious things that hurts business. Like, yup, our 

Waikato productivity growth (growth is an euphemism 

by the way) as a region was like, um, oh yeah there it is 

0.1% for 2017 (2018 hasn’t finished yet) compared to 

1.2% for NZ. 

By the way, 1.2% is like not even 

trying really. 

“Whoa, hang on a minute there 

cowboy, you have it all wrong!!!” 

I hear those who live in Pollyanna land 

say – adding lots of exclamation points to 

add emphasis. 

“Um, no way Jose” I say. “The figures 

are from the Waikato Regional Council’s 

economic metrics!!!!” (Note I have more 

exclamation points than the other side – 

important in an argument). 

“But, but, but - there’s nothing wrong 

with our productivity here in the Waikato 

– just look at all the cool things we are 

doing.” They say. 

“Oh, hang on a moment, opps, Chris, 

you are right, the productivity metric here 

in the Waikato is a bit, um….yeah.” 

“Anyways, look at this cool awesomeness 

project that we are doing over here 

through one of our many government 

make work schemes. We even have some 

gen-z selfies – see, we are all jumping up 

and doing cool funky starfish jumps in 

front of it too!” 

Now, before you all race to pick up the 

phone and have a go at me – by the way 

my direct dial is 021922787 – the issue 

is not about attacking the cool funky government 

(our taxes) funded project you 

are doing. 

It’s about what are the macro settings 

that we need to get right here in the 

Waikato to drive better productivity so as 

to help all Waikato business and workers 

can share in success. 

As the old saying goes, success has 

many parents, but this ropey Waikato productivity 

metric seems to have no parent 

at all. Like, let’s be honest 0.1% has a face 

that only a parent can love. But, no one 

seems to want to own it! 

Well, just before I put the boot into I’m putting my hand up and saying, 

yup, happy to own this Waikato problem 

child and want to raise it in a way where it 

becomes the best performing productivity 

metric in the OECD. 

So, there you go, our hands up to do 

better in this area. 

Who’s with me? Who has the foresight 

to see the opportunity that is sitting right 

in front of us? 

Which local government and central 

government agencies are with me at a 

Waikato Inc perspective to get in and help 

work with the Chamber to better drive the 

collective focus on increasing productivity 

through wholesale reform, and not just 

at a project level? 

And, reform is going to take this thing 

called focus and guts to deliver on. The 

policy maybe harsh for some to swallow, 

but if you truly want to disrupt and be the 

best, feeding the kid more of the same 

isn’t going to cut it. 

The opportunity though is that like any 

good business, the Chamber is focused on 

the future by committing itself to achieving, 

while building on the strong foundations 

of our 112-year history of being the 

voice of commerce. 

Our Chamber’s vision is clear – we 

will work beside you to help drive your 

success as businesses, people and community 

so that you may compete in a region 

that is growing and affords opportunity. 

And our goal of making the region the 

most productive in NZ will be achieved 

through better policy, better metrics, measurements 

and smarter work. 

Coz, no one likes looking at an emperor 

with no clothes, how embarrassing and 

we should be embarrassed. 

So, feel free to join the Chamber, as we 

push this opportunity hard! 

Compliments – I’m with ya Chris 

or tell me I’m dreaming! E-mails can be 

sent to me @: 

Chris.Simpson@waikatochamber.co.nz 

Business Floor, Wintec House Cnr Nisbet and Anglesea Street, HAMILTON 

07 839 5895 | help@waikatochamber.co.nz 

www.waikatochamber.co.nz 

Anthony Blackmoore, left, and Trent Montgomery at the TDM Modular Leamington factory. 

They combined the best elements of overseas operations to develop their own business. 

Modular fever: Waikato 

firm catches the wave 

With 80 houses a year in its sights less 

than a year after startup, Cambridge-based 

TDM Modular Homes isn’t letting up. 

By RICHARD WALKER 

Owner Trent Montgomery 

is looking to more 

than double that number 

within another year, as the 

company installs its prefabricated 

homes around the North 

Island and given the nature of 

the construction business and 

Government house-building 

imperatives, KiwiBuild and 

social housing are obvious 

potential growth areas for the 

company. 

TDM Modular’s runaway 

success reaped awards in September. 

It was given a special 

judges’ innovation award at 

the Waipā Business Awards 

before being named a Westpac 

Waikato Business Awards 

finalist and then taking out the 

Central North Island Regional 

Fastest Growing Services 

Business award in the Deloittes 

Fast 50. 

It has all grown out of TDM 

Designer Homes, which Trent 

and his wife Heidi established 

10 years ago and which has 

grown rapidly since 2015 

when Trent left the police force 

to run the business full time. 

They were soon building 

houses in South Auckland and 

Bay of Plenty as well as their 

Waikato base, and started getting 

inquiries for transportable 

homes. 

They looked into it but there 

are constraints around where 

and when transportable homes 

can be transported, given their 

size. Overwhelmingly, they are 

also single storey, while opportunities 

increasingly open up 

around multi-level homes. 

That sparked the idea of 

modular homes and the firm 

looked overseas for innovative 

ideas and concepts travelling 

to North America and Australia 

on a research trip last October. 

Operations manager 

Anthony Blackmoore says 

they combined what they 

considered the best aspects of 

several businesses and modified 

them for local conditions 

and the New Zealand building 

code. 

They worked with local 

engineers to develop their 

system and built a factory in 

Leamington, Cambridge. 

The modules are constructed 

using structural steel 

and timber framing and are 

then transported from factory 

to individual clients’ sites. The 

structural steel subfloors are 

purpose-built to fit on standard 

trucks allowing for transportation 

at any time of day or night, 

using just one pilot vehicle. 

Once on site the modules are 

secured together. 

The firm reviewed the last 

25 homes that TDM Designer 

Homes had built to come up 

with a collection of standard 

module sizes that can be customised. 

Trent says their research 

identified that our designed 

homes could be modified by 

splitting the house into separate 

modules specifically sized 

in order to be easily reconnected 

and transported efficiently. 

Anthony says the end 

result is that the client has a 

purpose-built designer home 

in a modular form. “It's just 

constructed in a factory as 

opposed to on site.” 

Even the steel piles are 

pre-fitted, and then bolted 

onto poured concrete footings 

on site. That particular idea 

came courtesy of their team 

approach, with a new apprentice 

offering the suggestion. 

Like the rest of the house, 

the decking is built and 

attached to each of the modules, 

and kitchens are 95 percent 

completed and installed 

in the modules before being 

transported from the factory. 

There are a lot of moving 

parts in this particular type 

of construction which Trent 

says they have spent countless 

hours meticulously planning 

for. After making several prototypes 

to test the process, they 

created a showhome for this 

year’s Waikato Home and Garden 

Show. 

It took 11 weeks to construct 

in the factory and seven 

hours to install, followed by a 

week to fit out, including floor 

coverings. 

Efficiencies learned along 

the way ensures the next one 

should take less than seven 

weeks to construct and they’re 

aiming for a four to five hour 

install. 

From start to finish a client 

can have a fully functioning 

house on site within a couple 

of months, which can mean 

significant mortgage interest 

savings. 

The factory opened four 

months ago, subsequently doubling 

its size to keep up with 

demand and meet a “large” 

forward order already secured. 

The site is big enough for them 

to more than double the factory 

size again. 

Trent says they are always 

looking at additional efficiencies 

and innovation ideas in 

their bid for improvement. 

With those improvements they 

could comfortably produce 80 

homes a year, he says. 

They have secured contracts 

for regions as far afield as 

Wellington, Masterton, Taupō, 

Auckland, Hawke’s Bay, Raglan 

and even Waiheke Island, 

requiring a barge to transport 

the modular home onto site. 

There are 49 employees 

across the TDM group ranging 

from builders, joinery staff, 

apprentices in-house designers 

and sales team to operational 

personnel, and they are not 

ruling out running two shifts at 

the modular factory in order to 

keep up with demand. 

“We are currently advertising 

and have skilled labour 

waiting to fill positions. In all 

reality we are probably talking 

about six to eight weeks before 

the factory production starts to 

significantly increase,” Trent 

says. 

“Within the next 12 months 

we would like to be in a comfortable 

position to be able to 

achieve more than 200 homes 

a year.” 

The current engineered 

modular designs can be constructed 

to handle four storeys 

high. 

Where it gets really interesting 

is around the Government’s 

plan to rapidly boost 

New Zealand’s housing stocks. 

TDM Modular’s flexibility 

of design and speed of build 

means they are well positioned 

when it comes to KiwiBuild 

and social housing, though 

they are keen also to keep their 

private work. 

They have met Hamilton-based 

Labour MP 

Jamie Strange, talked to the 

Kiwibuild unit at MBIE, and 

are eyeing an invitation to contribute 

in offsite manufacturing 

of KiwiBuild homes. 

“It's certainly something 

that we have been looking at 

and welcome any opportunity 

to be able to work for the 

Government on something like 

that,” says Trent. 

He also says the modular 

homes are built to high specifications 

to minimise ongoing 

maintenance costs and maximise 

living space, and TDM 

group is actively going to work 

out ways of making “modular 

construction” economic in 

New Zealand. 

• The Waipa Business Awards 

named winners in 20 categories. 

Winner of the Waipā 

Networks Supreme Award 

was Loulous Salon & Day 

Spa.


5 

Strong showing for Waikato 

law firms in national awards 

Three Hamilton firms are finalists in the 

2018 New Zealand Law Awards. 

Tompkins Wake is up 

for three awards, while 

Practica Legal is a finalist 

in the Employment Law 

Specialist Firm category, and 

Harkness Henry is nominated 

for mid-size law firm. 

Practica Legal is the only 

employment law specialist 

outside of Auckland, Wellington 

and Christchurch to gain a 

nod. 

Tompkins Wake won nominations 

for mid-size law firm 

of the year (firms with 6-23 

partners), for mid-market deal 

of the year for the $67million 

sale of BBC Technologies to 

Norwegian-based TOMRA, 

and for employer of choice 

(51-100 lawyers). 

Practica Legal director Erin 

Burke said she was honoured 

so many clients had shown 

their support for her practice, 

which is only in its fourth year. 

She attributes the satisfaction 

of her clients to the 

Jon Calder 

common-sense legal approach 

taken to finding prompt, 

cost-effective solutions to 

employment law problems, 

and providing excellent service 

at a reasonable price. 

“While this is a great news 

for Practica Legal, it’s also 

great news for our city to be 

so well represented with quality 

legal services,” she said. 

“So many national indicators 

are tracking Hamilton’s emergence 

as a great place to live, 

work and do business, and this 

is further evidence that you 

don’t need to go to Shortland 

Street or Lambton Quay to get 

great legal representation.” 

Tompkins Wake chief executive 

Jon Calder said the firm 

was honoured to be recognised 

by the New Zealand Law 

Awards as a finalist and as one 

of New Zealand’s leading law 

firms. 

Founded in 1922, the commercial 

law firm provides 

legal services to clients across 

New Zealand from its offices 

in Auckland, Hamilton and 

Rotorua, with further expansion 

soon to be announced. 

“Over the past decade we 

have continued to grow and 

invest in building a team of 

exceptionally talented people 

focused on specialisation and 

expertise,” Mr Calder said. 

“At a time when our industry 

has been in turmoil in terms 

of its culture, we’re especially 

proud to have been nominated 

in the employer of choice category. 

“We pride ourselves on 

providing a workplace where 

our team feels valued, safe and 

supported, and its achievements 

celebrated.” 

He said Tompkins Wake 

works to ensure the firm delivers 

exceptional service and 

outcomes for clients. 

“We are delighted that the 

quality of our work, our client 

service and the excellence we 

deliver in solving our clients’ 

complex and sophisticated 

problems has been recognised 

with these nominations.” 

Now in their 14th year, the 

New Zealand Law Awards 

celebrate excellence in the 

legal industry, recognising 

outstanding firms, lawyers 

and in-house teams for their 

achievements over the past 12 

months, as well as the landmark 

deals that have shaped 

the business landscape. 

Winners will be announced 

at an awards ceremony on 

November 15, in Auckland. 

New directors take up the rugby challenge 

From page 1 

influencing them by being on 

the field, but we can certainly 

influence by being part of those 

conversations.” 

The two women say there is 

acknowledgement in the sport 

that change is needed, particularly 

around inclusiveness. 

“As a sport and as a culture 

it perhaps has been male dominated,” 

says Anna. “I think that 

everybody is quite aware of the 

fact that some of that needs to 

change.” 

She says that also extends 

to Māori and Pacific Island 

representation, and cites the 

New Zealand union’s respect 

and responsibility review as an 

example of the changes that are 

underway. 

“That's not just touchy feely 

nice stuff, that's also about 

some commercial realities, and 

this is why boards generally are 

being given a kick up the bum 

in terms of diversity, because 

you need to have a board that 

reflects the population.” 

She says it will take time 

and points out there are plenty 

of commercial boards whose 

predominant target audience 

is women and yet lack women 

directors. “Aside from the fact 

that it's just good to have equality 

there's some real commercial 

insight you miss out on if 

you don't have that representation.” 

Away from the bigger picture, 

both women have been 

diving into a lot of detail around 

their roles, with both sitting on 

two subcommittees as well as 

the board. 

“It's due diligence in terms 

of getting up to speed with 

what's happening currently, so 

we can say, have you thought 

about this, have you thought 

about that?” says Diane. 

In Diane’s case, that includes 

discussions around developing 

robust health and safety metrics, 

concerned with cultural 

and behavioural change as well 

as lost time incidents. 

“I think even at an early 

stage we've been able to contribute.” 

Anna says her appointment, 

given her marketing perspective, 

is about looking at the 

broader picture of what is 

available to the union in terms 

of getting more people along 

to games and getting more 

engagement. 

The two women, both of 

whom also have experience 

in other directorships, speak 

highly of the governance processes 

at the union, at both 

national and regional level, 

including the conference they 

attended and a thorough induction 

from the WRU chairman, 

Colin Groves. 

“My observations coming in 

is that they operate good governance 

standards,” says Diane. 

“So our induction, those types 

of things, things you would 

expect to see coming on to a 

board, they've done it really 

well. There's so much we need 

to learn but they've been providing 

us with good information 

at a good time. We've been 

part of some big decisions that 

have had to be made, right from 

the get-go.” 

“Everybody has been very 

welcoming and I think quite 

excited and open to a different 

point of view and perspective 

that we might have on things,” 

says Anna. 

“I think it's been refreshingly 

wonderful,” adds Diane. “People 

have been really excited to 

have us on board. 

“There’s a real sense of 

pride, that’s something I’m 

excited about. I'm proud of all 

our clubs as they work relentlessly 

and our volunteers, 

that get kids on the fields on 

a Saturday.” 

Common-sense lawyering at its best 

Practica Legal would like to extend a huge thank 

you to our loyal clients who have nominated us as a 

finalist in the Employment Law Specialist category 

in the 2018 NZ Law Awards. 

We are honoured to be one of only seven finalists in 

this category from the whole of New Zealand, and 

the only employment law practice in the Waikato 

and Bay of Plenty to make the finals. 

Thank you for your ongoing support. 

Practica Legal, your employment law specialists, representing employers 

and employees in: 

• Disciplinary matters 

• Personal grievance claims 

• Performance management 

• Independent workplace investigations 

• Employment Relations Authority cases 

• Exit packages/negotiations 

• Medical incapacity 

• Employee incompatibility 

• Restructuring 

• Redundancy 

• Mediation 

• Employment Court cases 

Erin Burke 

BSc, MSc, LLB (Hons) 

Director/Employment Lawyer 

Practica Legal 

Contact: 

erin@practicalegal.co.nz 

027 459 3375 

www.practicalegal.co.nz 

B2911H


From the editor 

A 

week or two ago, I interviewed 

the Waikato 

Rugby Union’s two newest 

directors, Diane Hallifax and 

Anna Connell, for this issue’s 

cover story. Each of them has 

useful expertise for a board that 

needs to adapt as Kiwi lifestyles 

change and provincial rugby 

fights to fill stadiums. 

In my opinion, it’s also a 

good thing that the board now 

has two women directors. That’s 

about striving for equality, and 

it’s about offering role models 

and fostering opportunity for 

other women and for girls. It’s 

also about facing some commercial 

realities. 

When it comes to rugby, the 

men’s game feels close to saturation; 

at a purely pragmatic level, 

the women’s game must surely 

be an area of potential growth, 

and having women directors on 

boards can only help. 

We’ve seen professionalism 

introduced for the Black Ferns; 

my sense of that was that the 

rugby hierarchy was dragged 

there slowly, helped along by 

some brave women players 

speaking out. Things can only 

improve as women gain leadership 

roles in the unions. Diane 

and Anna have had an overwhelmingly 

positive reception 

after starting with the union in 

July, and I have no doubt are 

making a positive impact in turn. 

They attended a women in 

rugby governance conference 

soon after they started - an 

NZRU initiative that is to be 

applauded. 

The broader picture is dismal. 

A report by consulting firm 

Grant Thornton International 

found the proportion of women 

in leadership in New Zealand 

companies is at a low, sliding to 

18 percent of senior teams this 

year, down from 31 percent in 

2004, ranking us 33 out of 35 

countries. 

The picture is mixed when 

it comes to boards of directors. 

NZX figures show 27 percent 

of directors on NZX/S&P50 

boards were female in 2017, up 

from 22 per cent the previous 

year. 

Outside the NZX50 female 

director numbers rose from 12 

percent to 14 percent. 

WRU, with two women 

directors out of nine, is doing 

comparatively well at 22 percent. 

The NZ Rugby Union 

has one woman among its nine 

directors. 

Whichever way you look at 

it, New Zealand has a long way 

to go. 

Elsewhere in this issue, Russell 

Alexander looks back on 20 

years of Hobbiton, which has 

become one of this country’s 

prime international tourist destinations. 

Meanwhile, 

TDM Modular Homes’ timing 

is good, with its new factory 

meshing perfectly with the 

Government’s focus on prefabricated 

homes to help tackle our 

housing shortage. 

Ngā mihi nui 

Richard 

MONTHLY POLL 

VOTE AND WIN 

Sponsored by the Helm 

Bar and Kitchen 

This month’s poll 

Primary and secondary school teachers are set to vote on strike action 

after rejecting government offers that would give most teachers a pay 

rise of about 9 percent over three years. Are they right to take industrial 

action? 

Vote on the WBN website (www.wbn.co.nz) and fill in the entry form 

to be in to win a meal voucher for two at The Helm Bar & Kitchen. 

Voting closes Thursday, November 3 2018. 

Last month’s results 

Should Hamilton City Council put an unelected Maori representative 

on each of its standing committees to improve representation? 

An overwhelming number of you think our councils are failing the 

test when it comes boosting productivity. A total of 83% of respondents 

to our poll said councils have dropped the ball when it comes to 

boosting productivity and research and development, leaving us 17% 

saying Waikato councils are good operators doing their best. 

17% 

83% 

83% 

17% 

Are teachers right to take 

industrial action? 

A. Yes, strike action is a valid way 

to get the pay rise they need 

for the sector to be properly 

resourced. 

B. No, the offer on the table is good 

and striking is the wrong way to 

negotiate 

Cast your vote at: 

www.wbn.co.nz 

WINNER OF THE HELM DINNER VOUCHER IS: 

Rob Bull 

Yes 

No

Company-X finalist 

in two prestigious 

awards 

Multi-award winning Waikato 

software specialist in running for 

more awards. 

WAIKATO BUSINESS NEWS September/October 2018 7 

Company-X is among 

a powerful line-up of 

finalists in two prestigious 

awards. 

The Waikato-based software 

specialist is a finalist in 

both the independent software 

vendor category of the newlook 

Reseller News Innovation 

Awards as well as the Westpac 

Waikato Business Awards. 

“This year sees increased 

focus on customer innovation 

and excellence,” says Reseller 

News editorial director James 

Henderson on the Reseller 

News website. 

“Reseller News asks the 

CEOs, managing directors and 

channel managers to put forward 

these unsung heroes, and 

for partners to recognise outstanding 

work that makes their 

business successful.” 

Finalists were selected 

by a shortlist panel comprising 

James alongside Reseller 

News president and publisher 

Susan Searle, Reseller 

News associate publisher 

Cherry Yumul and Reseller 

News Hall of Fame inductee 

Keith Watson. 

The winners of the fourth 

annual Reseller News awards 

will be selected by a panel of 

more than 70 industry judges 

and announced at a celebratory 

dinner in Auckland on 

October 10. 

Reseller News has tracked, 

reported on and championed 

the New Zealand ICT Industry 

for 20 years. 

Company-X won the 

Homegrown Innovators 

Independent Software Vendor 

award at last year’s Reseller 

News ICT Awards. 

Company-X was named a 

finalist in the Westpac Waikato 

Business Awards by Waikato 

Chamber of Commerce chief 

executive Chris Simpson at the 

finalist announcement evening 

at Waikato Museum on 

September 13. 

Company-X entered the 

business growth, service 

excellence and global operator 

categories of the Westpac 

Waikato Business Awards. The 

winners will be announced 

on November 2 at an awards 

dinner at Claudelands Event 

Centre in Hamilton. 

Company-X has experienced 

tremendous growth in 

its work and team, earning a 

ranking on last year’s Deloitte 

Technology Fast 500 list. 

The software specialist was 

also a finalist in the global 

operator category last year. 

“Company-X’s successes 

is down to our ever-growing 

world-class team of more than 

50 project managers, business 

analysts, software architects, 

designers and developers,” 

said Company-X director 

Jeremy Hughes. 

“We’d like to thank them 

for their hard work, which has 

got us to where we are today.” 

Company-X and Enquero Inc. announce strategic partnership 

Software specialists 

Company-X and Enquero 

Inc have formed a partnership 

spanning the Pacific 

Ocean. 

Company-X, based in 

the Waikato region of New 

Zealand, has partnered with 

Enquero, based in Silicon 

Valley, California, USA. The 

partnership enables both software 

specialists to grow their 

enterprise software development 

businesses. The collaboration 

marries Company-X’s 

TEAM WORK: The ever growing Company-X team led by directors 

David Hallett (front left) and Jeremy Hughes (front right). 

software development dexterity 

with Enquero’s expertise in 

digital engineering and solution 

architecture. 

The alliance enables both 

companies to deliver next-generation 

software integration 

services to global enterprise 

customers. 


executives described the partnership 

as a perfect match. 

The strengths of the respective 

team skills, geographical presence 

and existing client base 

complement each other. They 

possess a natural alignment of 

values and business practices 

– both companies being agile, 

adaptable and people focused. 


has delivered solutions (including 

data platforms, capability 

architecture and unified customer 

experience) to several 

Fortune 500 clients. Such clients 

will now get access to a 

greater pool of talent than if 

they were working with just 

Company-X or Enquero alone. 

Company-X director 

Jeremy Hughes, who founded 

the software specialist with 

fellow director David Hallett, 

said: “Company-X and 

Enquero are already working 

together to solve the business 

problems of clients with smart 

software that they couldn’t 

get elsewhere. Our collaboration 

will drive innovation both 

within our teams, and within 

our clients’ businesses.” 

Enquero chief executive 

officer Arvinder Pal Singh 

said: “Enquero is excited to 

form what will surely be a winning 

partnership that is dedicated 

to delivering enterprisegrade 

solutions. 

“We see great synergies 

between our two companies 

and their track record of successfully 

delivering exceptional 

software. Combining 

the teams and experience will 

create a strategic partnership 

where our customers leverage 

a world-class engineering 

experience.” 

We really like solving problems with software. Tell us yours. 

Business Analysis 

Business analysts are an integral 

part of the team creating software 

solutions designed for your business. 

Solution Architecture 

We define, in plain English with 

simple diagrams, your business’s new 

software solution’s architecture. 

Software development 

Our clever software developers turn 

design into reality through coding, 

testing and deployment. 

0800 552 551 info@companyx.nz www.companyx.nz 

Level 2, Wintec House, Cnr Anglesea & Nisbet Street, Hamilton


The Instillery’s Ryan Sione, Mike and 

Richard Jenkins (from left). Photo/Supplied. 

The Instillery - a new name for 

well-established IT business 

You could be forgiven for thinking the name 

is more suited to a gin or rum distillery. But 

the Instillery is in fact a 100 percent Kiwiowned 

IT consulting, project and managed 

services business that is committed to 

reinforcing its growth in the regions. 

The Instillery team are 

renowned for instilling 

their tech knowledge, 

data-driven approach and capability 

in the businesses they 

work with. They challenge 

the norm through their unique 

approach, leveraging proven, 

innovative technology services 

and solutions, but always ensuring 

they leave the client in 

a better place. 

The Instillery’s co-pilot approach 

reinforces this philosophy. 

“We pride ourselves on our 

collaborative approach, preferring 

to act as businesses’ trusted 

technology co-pilot rather than 

holding the controls at ransom,” 

The Instillery’s Founder and 

Chief Executive Mike Jenkins 

told a recent Waikato Chamber 

of Commerce event. 

This unique approach delivers 

three key business outcomes 

for its customers - Velocity, 

peace of mind and tangible cost 

savings. 

Now, with more than 100 

full-time staff and revenues 

in excess of $20 million, The 

Instillery has emerged as one 

of the largest and most trusted 

IT companies operating in the 

North Island. 

With offices in Auckland, 

Hamilton, Tauranga, New 

Plymouth, Hastings, and Palmerston 

North, The Instillery is 

seeing unprecedented growth in 

the demand for a trusted IT partner 

to support business growth. 

The Instillery have an innate 

understanding of our business and 

provide us with the IT support, agility 

and responsiveness our business 

needs in today’s global and digital 

marketplace.” 

- Paul Littlefair, CIO, LIC 

The Instillery provided the underlying capability we needed 

to build up around people, process and technology - what 

skills we needed in place, what training we needed to give 

our existing staff, what technology immediately in place in the 

cloud - before we started moving. The good thing about the 

Instillery coming and doing that for us, is that we really got a 

whole bunch of expertise given to us. The Instillery has helped 

us move to the cloud at pace. We can then, in turn, deliver 

quicker, take advantage of the innovation in the cloud, and do it 

in a really cost-effective manner.” 

- Sam Errington, Chief Architect, Vector Group 

MULTIPLE 

MERGER BENEFITS 

The new business is the 

result of the merger of 

The Instillery, originally 

based in Auckland and 

London, and Vo2 (previously 

Codeblue). The Instillery is 

the winner of multiple industry 

accolades for their first 

mover approach in the cloud 

arena, not to mention several 

exciting outcomes- focused 

technology developments, 

including their SD-WAN 

service. This provides businesses 

with enhanced visi- 

bility and control. Commercial 

models can extract real 

business value from their IT 

spend, with The Instillery’s 

business WAN delivering 

savings of 30 percent-plus on 

their clients’ business internet 

bills. 

“The new combined firepower 

of The Instillery ensures 

that we can have the 

ability to execute across the 

IT landscape for our customers 

and is a direct result of 

the demand in the market,” 

says Mike. 

“It’s about enabling our 

customers to break free of 

the past and the poor legacy 

outsource models offered up 

by the traditional IT and Telco 

players that hinder, rather 

than help, businesses reach 

their true potential both here 

at home and on the global 

stage. And now absolutely 

we have the engine to deliver 

these outcomes for more and 

more businesses across the 

Bay of Plenty and Waikato.”


GROWING CUSTOMER BASE 

Customers big and small 

across New Zealand 

are voting with their 

feet. The company’s customer 

base includes Tauranga City 

Council, Powerco, Fonterra, 

Vector, Auckland City Coun- 

Richard Jenkins addresses the Hamilton 

launch function. Photo/Supplied. 

cil, Sanford, LIC, and TSB 

Bank amongst their enterprise 

and government clientele. 

And The Instillery is also 

serving is a wide variety of 

small and medium companies 

and organizations, including 

We have found working with 

the team at The Instillery was a 

complete game changer for us. 

Working with a team that are 

passionate about technology 

and applying it to the customer 

experience from start to finish, has 

enabled us to focus on what we 

do best, knowing that we have the 

backup and tools to ensure that our 

customers receive the best possible 

experience every time.” 

- Fleur Caulton, CEO, Go To Collection 

Ltd (Madam Woo & Rata) 

Craggy Range, Property Brokers, 

CooperAitken, Cancer 

Society, Patterson Burn, Holland 

Beckett, Sports Bay of 

Plenty, World, Madam Woo 

and Eat My Lunch. 

“We will be bringing economical 

and rapid to deploy 

managed services combined 

with our deep experience in 

the cloud & SaaS - that can 

be nigh-on impossible to find 

outside of the big cities - directly 

to a range of enterprises 

in the BOP and Waikato 

regions,” says Mike. 

He told guests at the recent 

regional office launches in 

Hamilton and Tauranga that 

The Instillery focuses on delivering 

measurable business 

outcomes in areas that matter 

most to their clients’ business 

leveraging the latest proven 

Cloud, Networking & SaaS 

technologies. 

“We have and will continue 

to turn down business if 

we don’t think what you are 

considering implementing is 

going to make a positive impact 

for you or deliver on the 

projected benefits,” he says. 

“We do this by making 

decisions based on a combination 

of data-driven insights 

and business context. 

Through sharing access, information 

and NZ’s top tech 

talent, ensuring total transparency 

so when we say we’re 

truly cloud and technology 

agnostic, we mean it. We’re 

just going to put our focus on 

pushing fast forward for our 

customers. 

“It’s all about velocity - we 

can accelerate our clients to 

get products to market or set 

up products that are seamless, 

allowing them to focus on 

their core business while we 

take care of the rest.” 

Investing for growth in 

Tauranga and Hamilton 

The Instillery Approach 

The Instillery seeks business outcomes above all 

else. That means anything that gets in the way 

of achieving the stated goal of the organization 

is open to being questioned and optimized if 

necessary. As well as technology, this also includes 

an organization’s people and process. 

Collaborative thinking 

The Instillery works alongside customers in 

a collaborative fashion to collectively look at 

what is possible and what can be achieved 

together. It runs a co-pilot support model, sharing 

access, information and people, ensuring total 

transparency. This means if it’s quick and easy for 

the client to do something itself, then it can get 

straight in there and do it. Alternatively, they can 

reach out to The Instillery team and get assistance 

when it’s needed. 

Reinforcing their commitment 

to growth, the 

Tauranga team recently 

moved into new offices on 

Cameron Road. With sufficient 

room for 15 staff, there’s 

plenty of room for growth 

from the current five-person 

team. 

“The BOP office remains 

committed to delivering best 

of breed ICT services to our 

existing customers,” says new 

Branch Manager Ryan Sione. 

“With the merger we are 

now in a position to leverage 

The Instillery’s enterprise 

level skills to deliver real 

outcomes for all BOP clients, 

from SMEs to large corporate 

and government agencies.” 

The Hamilton team will 

To have The Instillery come in and say, 

‘hey look, we’ll just sort it all out for you 

guys and you don’t have to worry about 

it’, was incredible.” 

- Lisa King, Founder, Eat My Lunch 

also be moving later in the 

year to new offices on Level 

3 of the Sky City building. 

This newly formed office sits 

alongside the Hamilton Sky 

City management team offices 

and will provide a great environment 

for staff and visitors. 

Waikato Office 

+64 7 838 9390 

1 London Street Hamilton 3204 

Contact: Richard Jenkins 

theinstillery.com


Transport, freight and logistics, 

connectivity in Waikato 

I 

keep hearing from our industrial 

team the words “freight movements”, 

“transport hub”, “inland ports”, and 

what has become evident is that, with 

Hamilton’s geographic benefits, we will 

progressively become a strategic centre 

for logistics. It’s better they inform you 

of how this is developing and I suggested 

they put this informative interview lead 

article together. 

Thanks to our industrial team of Theo 

de Leeuw, Sean Stephens, Aaron Donaldson, 

Karl van Gisbergen and Scott Sander 

for the following insight into their industrial 

market. 

Economists, politicians and business 

leaders have all spoken of the significance 

of the Golden Triangle. Included in the 

Golden Triangle are two significant sea 

ports - Tauranga and Auckland – New 

Zealand’s largest city, and Hamilton, New 

Zealand’s largest inland city. Possibly of 

similar importance is the juncture of the 

Auckland-Wellington Main Trunk and 

East Coast Main rail lines connecting the 

two sea ports to Hamilton. 

As reported by the Waikato District 

Council, this region is one of the fastest 

growing in New Zealand with 3.4% growth 

through 2017, largely due to the rich array 

of natural resources, dairy, horticulture and 

tourism. Over half New Zealand’s population 

lives within the Golden Triangle and 

now, with the nearly completed expressway 

routes, the area is increasing in importance 

and connectivity. 

“Population growth, changing retail 

habits and increased internet transactions 

have seen demand for faster logistics 

and in particular demand for third 

party logistics, warehousing and inventory 

management by major carriers,” 

say NAI Industrial Sales consultant 

Theo de Leeuw. 

Several significant projects are under 

way. Ruakura Inland Port or Logistics 

Hub commenced site works mid-2017 and 

is expected to inject significant growth 

into Hamilton. “The Ruakura Logistics 

Hub will take up approximately 30ha of 

the nearly 480ha commercial, industrial 

and residential development,” says Tainui 

Group Holdings Leasing Manager Leon 

Johnson. “TGH is well advanced in negotiations 

with anchor tenants and announcements 

are expected later this year.” 

Waikato Freight Hub is a major development 

spearhead by Ports of Auckland 

via their significant site purchase at 

Northgate Business Park in Horotiu. This 

Freight hub will occupy up to 34ha of land 

in the Business Park. “Site works are under 

way, with the new connecting road under 

the Main Trunk rail creating access for the 

Freight Hub, and is due for completion late 

in 2019,” says Matt Ball, Head of Communications 

for Ports of Auckland. 

Already Waikato Valley Chocolates, 

Radix Nutrition, Evolution Road Services, 

Universal Precast and others have established 

operations at the Park, all looking 

to take advantage of the improved logistics 

connectivity provided by having the Waikato 

Expressway literally on the door step. 

Mr Ball adds that their first tenancy has 

been confirmed, with a public announcement 

due in the first week of October. 

Titanium Park at Hamilton Airport has 

1356 Arthur Porter Dr, Rotokauri, Hamilton 

Mike Neale - Managing Director, 

NAI Harcourts Hamilton. 

seen a number of new players to the game. 

McConnell Property Development Manager 

Kate Guy says nearly 13 ha of land have 

been sold to date. Tenancies include international 

packaging and recycling company 

Visy at the Western Precinct. At Te Rapa 

Gateway, Mainfreight holds additional 

land for expansion, citing the need to increase 

storage of client product as a growth 

area for the business. Adding to this, local 

developer Tom Andrews is relocating the 

4100sqm Eagle Spares building from the 

former Porter’s site on Te Rapa Road, with 

the building to be re-constructed at Te Wetini 

Drive, having logistics and warehousing 

uses in mind, he says. Andrews says 

enquiries from logistics users over the past 

six months “has added extreme pressure to 

the available floor space in the City”. 

In addition to warehousing requirements 

already mentioned, deals have been 

concluded for expansion, Bodco adding an 

additional 1200sqm to their Kaimiro Street 

property and leasing a further 1000sqm 

just around the corner in Tawn Place. 

NZ Dairy Goat recently committed 

to approximately 6 hectares of land at Te 

Rapa Gateway for a new drying and packaging 

plant. Dairy Goat Co-operative chief 

executive David Hemara said the purchase 

“is to future proof the business in respect to 

the medium to long term plans”. 

Attwood’s Packaging is nearing completion 

of their 4,900sqm building with the 

view to taking occupation planned for May 

2019. “This repositioning is to take advantage 

of increased connections created by 

Waikato Expressway,” de Leeuw says. 

Growth in logistics has meant expansion 

by a number of transport service 

providers as well. Already Southpac, Hydraulink, 

and Multispares have established 

in the area. Keith Andrews Fuso opened 

their new 3,048sqm facility on Ruffell Rd 

in November 2017. NZ Trucks will take 

possession of their new premises on Earthmover 

Cres before Christmas. Tyler Tabak, 

Development Manager of Wallace Developments 

Company Ltd, said NZ Trucks 

had outgrown the existing building in 

Frankton. “The new build is considerably 

bigger and includes a seven-bay workshop, 

parts and office facilities.” 

Lee Short was quick to point out the 

advantage of relocating from the Karewa 

Place unit complex. The new location on 

Arthur Porter Drive, he said, has allowed 

for quicker response times, particularly 

for transport operators where timing is 

crucial. “Close connection to the Expressway 

and the main logistics providers has 

meant a faster and more efficient service to 

our clientele.” 

NAI Harcourts Hamilton 

Monarch Commercial Ltd MREINZ Licensed 

Agent REAA 2008 

Cnr Victoria & London Streets, HAMILTON 

07 850 5252 | hamilton@naiharcourts.co.nz 

www.naiharcourts.co.nz 

J5460P 

Garth Dibley says WEL Networks is trying so supply cheaper, 

reliable power while also reducing carbon emissions. 

Smart power: meters 

are up and running 

Smart meter technology is proving a game 

changer for WEL Networks, allowing it to 

trim costs, boost reliability, and provide 

cheaper electricity for customers. 


The lines company is also 

working towards carbon 

zero certification for its 

Hamilton headquarters, and 

has secured funding to convert 

a truck to electric as it develops 

a range of projects aimed 

at enhancing sustainability. 

The meters, which have 

been rolled out over the 

past five years and are now 

installed at about 70 percent 

of Waikato connections, provide 

a rich source of granular 

metadata that has helped 

the company reduce capital 

expenditure, improve network 

reliability and reduce its risk 

profile, says CEO Garth Dibley. 

They enable the company 

to analyse power flow and patterns 

of usage. 

“We've used the metadata 

to reset our asset management 

plan, it's helped us reduce both 

our capital expenditure and 

our maintenance expenditure 

because we know a lot more 

about what's going on.” 

He says the advances will 

allow the organisation to offer 

customers annual savings 

equal to the discount which 

WEL Energy Trust dished out 

for the last time this year. 

Also available is a trial of 

OurPower, a fully online electricity 

retail store. 

It comes as power companies 

face pressure to reduce 

residential prices, after the 

Electricity Price Review, 

released in September, showed 

100,000 households are experiencing 

"energy hardship”, 

meaning they are spending 

more than 10 percent of their 

income on power. 

WEL Networks has 

focused on those less welloff 

customers with OurPower, 

says Garth. It has formed an 

alliance with Hamilton St 

Vincent de Paul which sees its 

manager, Mike Rolton, act as 

an aggregator by showing customers 

how to sign on. 

So far WEL has about 230 

customers for the scheme, not 

only from St Vincent, Garth 

says. 

Customers get the cheaper 

power courtesy of a no-frills 

service that has been made 

possible by the smart meters. 

There is no call centre; all contact 

is through the online portal, 

keeping costs down. The 

online store was developed by 

Rob Johnson and the scheme 

is a joint initiative with Johnson 

Group. 

The full service is set to 

go live next April, and the 

scheme will be capped by 

legislation at around 10,000 

customers, but Garth says it is 

already providing savings for 

customers of about 25 percent. 

“If it goes gangbusters and 

people are really keen here, 

then we'll have to find a different 

owner,” Garth says. 

If that happened, he says 

they would look for a notfor-profit 

or philanthropic 

trust that would run it without 

markups. “I want to try 

and hold with the concept that 

we're trying to provide cheaper 

electricity to our community.” 

The smart meters also 

allow WEL to check faults 

from distance; if a customer 

phones to report an outage, the 

operator can tell whether the 

fault is on the property or on 

the street, in which case WEL 

dispatches its own faults crew. 

That alone has saved the company 

$70,000 in truck callouts 

this year, says Garth. 

The combined improvements 

to its service will see 

the company reducing power 

prices cuts by the equivalent 

of the discount over a threeyear 

period and paying WEL 

Energy Trust a larger dividend. 

“Say you were getting 

$150 back in discount, you’ll 

get that $150 back just through 

lower power prices from us,” 

Garth says. 

“There's two things we're 

really trying to do here. One is 

to work out how we can provide 

cheaper, reliable electricity 

to our community, and the 

other is to be able to reduce 

the CO2 emissions in Waikato. 

“If we can crack that nut 

I think we've done something 

pretty cool for Waikato.” 

The second part of the 

equation involves researching 

and developing a variety 

of technologies, including 

so-called “nano” and “micro” 

networks. WEL Networks is 

prototyping one at its own 

headquarters. It features a 

mix of power sources, integrating 

solar panels, generators, 

a newly installed 100kW 

battery and mains to enhance 

self-sufficiency, and to aim for 

the coveted carbon zero certification. 

The intention, once the 

building is fully functioning 

on the new network, is to 

demonstrate its capabilities to 

other businesses and foster its 

uptake. 

The technology will be 

upscalable, and WEL Networks 

has been talking to 

Tainui Group Holdings who 

are keen to look at using it on 

a much bigger scale to power 

at the inland port at Ruakura. 

Further research into emissions 

reductions will come 

thanks to $225,000 in funding 

from the Energy Efficiency 

and Conservation Agency to 

convert an internal combustion 

engine truck to an electric 

vehicle with an elevated work 

platform for line maintenance 

work. 

One quirky possibility is 

that the truck may be able to 

help power WEL Networks’ 

Maui St headquarters because 

its battery will be twice the 

size of the building’s permanent 

one. Garth says the truck 

could even potentially be used 

at times in place of a diesel 

generator to supply power to 

homes where there has been 

a cut. 

Also with a view to aiding 

sustainability, WEL Networks 

is trying to encourage its customers 

to move towards using 

power at off-peak times by 

charging at “time of use”. 

“We're the first lines company 

to do that. It means 

power is more expensive 

during power consumption 

peaks and less expensive at 

night or during the middle 

of the day. We're trying to 

encourage people to move in 

those areas.” 

Garth says he wants the 

company to be seen as a value-added 

service. 

He gives as an example 

WEL Networks’ involvement 

in lighting up the Perry Bridge 

off grid and the possible payoff 

for others from developing 

the technologies and transferring 

knowledge. 

“We're working on the basis 

that we're moving towards 

creating an innovative future 

for Waikato,” Garth says. 

“At the end of the day we 

are owned by the community, 

we should be doing cool stuff 

for the community.”


11 

Te Waka ‘another 

step in the journey’ 

A couple of weeks into his role as chief 

executive of newly formed Waikato regional 

development agency Te Waka, Michael 

Bassett-Foss talked to Waikato Business 

News about the job, the future and his 

background. The following is a condensed 

version of the interview. 

What have you been doing 

since you started? 

A lot of talking to people. meeting 

people, understanding their 

aspirations. 

There was talk in the early 

stages about aquaculture. Is 

that still part of the agenda? 

Yes, totally. Waikato is made 

up of lots of different independent 

local areas with their own 

aspirations and their unique set 

of features. For Thames-Coromandel, 

absolutely aquaculture 

is one of their priorities. 

And it aligns with the priorities 

that came out of the summit 

the other day. Where there's 

regional priorities that align 

with local we'll definitely get 

into giving support. 

Can you step me through 

what the regional priorities 

are? 

They'll become clearer over 

the coming weeks and months. 

We have some urgency to get 

something out but we don't 

want to miss anything, so that's 

the balance we've got. What 

we've got is 19 aggregated priorities 

building on the region's 

strengths. Below the 19 priorities 

there are many others that 

didn't feature in the aggregated 

list and there will be some gems 

in there, so we need to go back 

and look at that. Also we need 

to lay over that what is already 

going on in the region that we 

just can't drop or is going to 

add momentum to some of 

those priorities. We're not about 

writing strategies, we're about 

doing some stuff. Over the next 

weeks and months, we want 

to go back to some of the key 

stakeholders and bounce some 

of those new priorities off them 

and then broaden the circles and 

engage with more and more as 

we present the prioritised list. 

What part does the Provincial 

Growth Fund play? 

The PGF has definitely influenced 

the thinking. You don’t 

do economic development 

in a silo, you do it in collaboration 

with other parties and 

in partnerships. And some of 

those partnerships are central 

government, regional government, 

local government. At 

the moment central government 

has a focus on regional 

development, so we've got to 

embrace that and align where 

we can. 

Is there a deadline coming 

up? 

Minister Shane Jones invited 

us to go back and he had an 

open door before the end of 

the year. so we'll be looking at 

October-November to go back 

with some of those. But there 

are already PGF applications 

in play where we have been 

involved and supported, so this 

isn't starting from nothing. 

What's your role in that 

case? What can you add? 

We can add a reasonable 

amount. Firstly, where a local 

area proposal or regional area 

proposals aligns with priorities 

we can come in and give 

quite a bit of support, letters of 

support in particular. And we 

might be able to leverage other 

support in to evaluate business 

cases, critique certain areas, 

especially when the idea or the 

project influences other areas 

of regional development, like 

setting up a key piece of infrastructure. 

You’ll be working with 

stakeholders across the 

region. What difference will 

Te Waka make? 

Standing back before I answer 

that, because it's not all about 

PGF proposals, Waikato has 

been slow in coming to the 

table with a regional economic 

development agency. That's not 

necessarily a bad thing, often 

these things are better done at 

the right time rather than rushed 

at the wrong time. Despite that, 

Waikato is doing very well. Part 

of that is because of its natural 

makeup, its geographical 

location in New Zealand, the 

regions it borders with in the 

golden triangle, its very rich 

natural environment, and the 

people it has. So it's got a lot 

of good things going on. But 

in the reports that were done in 

the years leading up to the formation 

of Te Waka it was cited 

that the economic development 

frameworks within the region 

weren't joined or linked up, 

they were very different across 

the region. Much of that is 

appropriate because each local 

identity has its own makeup and 

its own aspirations, so that will 

continue, but where you can get 

alignment and more joined-up 

focus on priorities you've got a 

much better chance of getting 

them done. Again, we won't be 

doing it all. Some of the priorities 

that come through this 

conference we will absolutely 

lead where it's appropriate. 

Others we will partner, collaborate, 

even “coerce” other 

organisations that are already 

in the space. And others are 

just not appropriate for us to be 

involved in. There's a blurred 

line between economic development 

and social development 

and Te Waka at the moment is 

focused on economic development. 

If you were to look ahead 

two years, what would you 

want to be able to show? 

What I'd like to be able to do 

is celebrate with others some 

of the good things that we've 

done. And I say “we” because 

it's not just Te Waka. In order to 

do that you need to build trust 

and respect and that takes time, 

it might well take two years 

or longer. Part of that will be 

around partnerships and collaboration, 

part of it is about 

supporting others. I think in the 

economic development space 

there is always many more 

opportunities than there are 

things you can actually deliver. 

So to be true to what we are 

here for, we do need to focus on 

some priority areas. 

Are you recruiting? 

Te Waka is in a startup phase. 

Aside from the already 

Continued on page 17 

Michael Bassett-Foss 

Experience care as it 

should be, experience 

the Braemar way. 

Braemar Hospital is one of the largest 

private surgical hospitals in New Zealand, 

and it’s here in Hamilton. 

With more than 100 world class specialists, 

10 state-of-the-art operating rooms, 84 beds 

including 32 private rooms, at Braemar 

you’ll receive the highest level of care. 

Choose the very best. 

Choose Braemar. 

braemarhospital.co.nz 

Waikato Branch – Upcoming events/courses 

At the Institute of Directors 

we’re on the pulse of governance. 

Connecting, equipping and 

inspiring directors through thought 

leadership and our extensive 

network, professional governance 

courses, events and resources. 

12 September 2018 

Customer Governance Considerations in The World of Data 

Speaker – Frank van der Velden, Touchpoint 

12.00pm – 2.00pm, FMG Stadium Waikato 

6 November 2018 

New Member Welcome Lunch function (invite only) 


CPD: 2 points 

CPD: 2 points 

To register, please contact: 

Megan Beveridge, 

Branch Manager 

Waikato.branch@iod.org.nz, 

021 358772 or www.iod.org.nz 

14 November 2018 

NFP Summit 


CPD: 2 points 

Waikato branch is kindly sponsored by: 

J1121P


What the best leaders have in common 

The ability to balance exploitation and 

exploration for continued business growth 

is often undervalued in leadership roles. 

By DR HEATHER CONNOLLY 

Academic Director for 

Executive Education at 

the University of Waikato’s 

Management School 

Strategic thinking: classic 

business buzzword 

and staple management 

skill. While strategic thinking 

is indeed an important skill 

and is integral to innovative 

and effective decision-making, 

the 2018 KPMG New 

Zealand CEO Outlook report 

looks further, stating that, 

“Growth is as much about 

mind set as it is about market 

conditions”, a reminder that to 

keep growing is to keep moving. 

Here lies an overlooked 

quality the very best leaders 

have – the ability to exploit 

existing resources and explore 

new horizons simultaneously. 

Walking the tightrope 

For the past 10 to 15 years, 

organisations have directed 

most of their attention to 

making the most of what they 

have and improving on their 

existing products and processes 

for short-term profits 

and to deliver results to shareholders 

and the boardroom. 

This mentality is particularly 

evident during times of crisis, 

when companies look to 

see where they can cut costs 

and tighten up what they’re 

doing. But this isn’t enough 

to keep up with an environment 

and context that is predictably 

unpredictable, full of 

uncertainty and disruption. To 

truly be at the cutting edge, 

leaders need to always be preparing 

for the unexpected and 

to make innovation and new 

ideas an integral part of the 

way they operate. 

Put simply, leaders who 

can balance the tension 

between exploiting their 

resources to return shortterm 

profits for shareholders 

and constantly exploring new 

ground and scanning the horizons 

for new opportunities 

will outpace their competitors. 

The ability to present 

this perspective as a business 

case for long-term sustainability 

in the boardroom is the 

shade of difference between 

a good leader and a great 

leader. Successfully doing 

so requires an organisational 

culture and board relationship 

that are open and innovative, 

oriented towards change even 

in the face of uncertainty 

and risk. Innovation is key 

to navigating shifting sands, 

which is why it is one of three 

key themes woven into the 

Waikato MBA curriculum – 

because it will only become 

more important as the business 

environment becomes 

more uncertain. 

Crisis preparation begins 

yesterday 

When the American market 

dipped in 2008, businesses 

scrambled to mitigate the 

impact of the external chaos. 

Many large companies tightened 

their purse strings, kept 

eagle eyes on their cash flow, 

afraid to make a move that 

would sink the ship in the 

midst of rocky, unpredictable 

waters. However, the companies 

that explored new ways 

of doing things and pushed 

themselves to find different 

ways of survival during these 

trying times emerged better-placed, 

more resilient and 

more agile after the storm had 

calmed. These management 

teams responded to challenges 

as an opportunity, rather than 

merely battening down the 

hatches when the crisis hit. 

The best leaders not only 

perform well on a day-to-day 

basis, but prioritise creating 

space to explore – in R&D, 

and infuse a mind-set of curiosity 

and experimentation 

throughout their business. We 

need to stop thinking of innovation 

as grand, barrier-busting 

breakthroughs. The reality, 

as Facebook designer and 

author Tanner Christensen 

notes, is that “innovation is 

a long, arduous, and often 

invisible process to improve 

existing systems”. The organisation 

that has many little 

ideas in the pipeline with the 

potential to germinate is the 

one that will emerge ahead 

of the pack when volatility 

derails existing processes, 

operations and resources. 

The ability to walk the 

tightrope between exploitation 

and exploration is so 

integral to contemporary leadership 

that the second year of 

the Waikato MBA is entitled 

‘Strategic Leader’. Designed 

to elevate participants from 

managers to leaders, the programme 

incorporates real 

case studies into the curriculum 

to stimulate higher-level 

thinking and unlock participants’ 

leadership potential. 

Innovation doesn’t happen 

overnight. It happens 

when a company and its board 

commit to the recognition 

that truly visionary leadership 

comes from cultivating 

the mind-set of exploration, 

where the horizon is constantly 

scanned for new possibilities. 

That’s how you grow 

leaders and businesses that 

advance through adversity. 

To learn more about the 

Waikato MBA programme 

visit exec.waikato.ac.nz/mba. 

Heather Connolly is an experienced 

management, risk, 

compliance and assurance 

consultant with clients ranging 

from large listed companies 

and government agencies 

to SMEs. In her role as 

Academic Director, she is 

responsible for the Waikato 

Master of Business Administration 

(MBA) course content 

and design. Heather is also 

a regular speaker at academic, 

industry and sector-related 

conferences in Canada, 

Europe, Australia and New 

Zealand. 

Tea from here is 

becoming world famous 

When the first vines 

at Marlborough’s 

Brancott Estate were 

planted in 1973, Frank Yukich 

asserted that “Wines from here 

will become world famous”. 

At the time, no one took him 

seriously. 

Just 15 years later, a Marlborough 

wine won gold at the 

Sunday Times Vintage Festival 

three years in a row – the first 

wine ever to do so. This success 

on the world stage, despite 

doubt from locals, is what 

helped Marlborough become 

the iconic New Zealand wine 

region it is today. 

And it seems tea is undergoing 

the same process here in 

Waikato. 

It seems an unlikely place 

to grow tea, yet Zealong Tea 

Estate is doing just that, their 

48ha estate 22 years in the 

making. Initially a “passion 

project”, the Zealong tea brand 

was launched due to interest in 

the unique tea, which has only 

increased in the past few years 

thanks to numerous international 

awards. 

In 2017, Zealong’s signature 

Green, Oolong, and Black 

teas all topped their categories 

at the Global Tea Championships. 

The competition, held in 

Colorado, was a blind-tasting 

by experts and saw 245 entries 

from 16 countries. 

It was the first time Zealong 

had entered their teas 

into the international competition, 

encouraged by previous 

awards in the Best New 

Organic Beverage category at 

the Natural and Organic Products 

Asia and Europe expos in 

2015 and 2016. 

As a bonus, Zealong Black 

was also awarded a People’s 

Tea Choice award at the World 

Tea Expo in Las Vegas that 

year. 

“As newcomers to the tea 

industry, we are extremely 

humbled to receive such high 

praise from tea experts and 

connoisseurs from around the 

world,” says Zealong GM Gigi 

Crawford. 

Like wine, the characteristics 

of a fine tea are heavily 

influenced by its environment. 

It is little surprise then, that 

tea-lovers around the world 

are lapping up the only tea 

grown in a country known for 

its purity. 

At home though, many New 

Zealanders still do not realise 

that world-class tea is grown 

on their doorstep. Zealong’s 

solution was to open up the 

estate to visitors, offering high 

tea and guided tours, teaching 

guests about tea culture and 

appreciation. 

Zealong’s tea-centred experiences 

have since become a 

firm favourite with tourists 

and locals alike. TripAdvisor 

Certificates of Excellence, 

NZ Beef & Lamb Excellence 

Award, featuring in a Lonely 

Planet New Zealand Guidebook, 

and a WWBEA Community 

Contribution Award 

are but a few of the badges of 

honour the estate now proudly 

displays. 

The estate’s newest addition, 

The Vista, won silver at 

the NZ Commercial Project 

Awards, and was even shortlisted 

for the Germany-based 

Euroshop Retail Design Award 

this year. 

Visitor numbers to the 

estate have surged over the past 

few years, with about one third 

of those local to the Waikato. 

But Crawford said she has 

observed steady growth in 

interest from Hamiltonians, 

and expects the tide to turn. 

“Look at where New Zealand 

wine is today – it is only a 

matter of time before Waikato, 

New Zealand, is famous for its 

tea.”


13 

Hamilton valve plant 

manufactures and 

exports to the world 

A Hamilton manufacturing plant is converting 

stainless steel billets into highly customised 

hygienic valves for dairy and food and 

beverage industries all around the world. 

Pentair’s Pukete head 

office is an Australasian 

manufacturing and sales 

base for a a multi-national company 

spread across 34 countries 

and with a revenue last year of 

$2.8 billion. 

The Kaimiro Street plant 

imports stunning quantities of 

stainless steel and on a daily 

basis in its high-tech plant 

coverts this into a mind boggling 

array of valves. 

The products created in this 

high-tech plant are then shipped 

to every continent in the world. 

The main industry within 

Australasia has principally 

been the dairy industry and 

the company’s impact remains 

strong in dairying, according to 

Pentair Head of Sales – Food 

and Beverage, Sam Andersen. 

The company’s role in 

the dairy industry is highly 

respected. 

“I would imagine you’ll find 

one of our products on every 

dairy site in New Zealand,” he 

says. 

But with an awareness of 

the seasonal nature of the dairy 

industry, over the years Pentair 

has invested hugely in diversifying 

and developing the 

business off-shore and further 

within the food and beverage 

industry. 

Pentair has a head office in 

Melbourne and sales staff in 

Victoria, Adelaide, New South 

Wales and Queensland while 

its influence has spread significantly 

into the food and beverage 

industry around the world. 

“Breweries, wineries, anywhere 

where a hygienic process 

is required we manufacture 

valves to suit those applications. 

It’s a very specialised and 

very customised process,” says 

Sam. 

Pentair’s valves are in 

demand through Australasia, 

Asia, Europe and the Americas 

with a number of huge clients 

including Bacardi in Puerto 

Rico. 

Pentair’s engineering manager, 

Shane Mason, says the 

manufacturing plant in Pukete 

has about 30 CNC (Computer 

Numerical Control) lathes and 

extremely specialised welding 

equipment. With this technology 

and the incredible institutional 

knowledge of its 80 staff, 

the business is able to provide 

a wide array of product and 

services – often intricately customised. 

“We can provide a complete 

range of hygienic valves, actuation 

and controls,” he says. 

“We produce high volumes 

but also pride ourselves on our 

ability to customise wherever 

necessary for our customers. 

“It’s one of the reasons 

our customers come back 

to us and deal with us over 

and over. We will do things 

that are a bit different – a bit 

quirky. We will always look at 

how we can modify products 

to provide customers with a 

certain solution.” 

And speed and agility – particularly 

for New Zealand’s 

high performing dairy industry 

– is a major factor. Unlike manufacturers 

in Europe and Asia, 

Pentair is also able to provide 

not only flexibility, but a quick 

turnaround. 

“The lead time for something 

coming from Asia or 

Europe can be two to three 

months whereas we can turn 

many components around 

inside four weeks,” says Shane. 

There have been a number 

of international ownership 

changes over the years for Pentair 

but the quality and the culture 

has never deviated, a fact 

reflected in its long serving and 

loyal employees. 

Pentair is just this month 

celebrating a staff member who 

has spent 50 years at the company 

while a number of others 

have worked for 30 to 40 years 

for Pentair. 

“The name on the front of 

the building has changed once 

or twice but the people inside 

are still the same,” says Shane. 

Pentair’s expertise is 

reflected in recent additions 

to its New Zealand operation: 

A service business which will 

go on-site, remove and service 

valves and calibrate instrumentation. 

Secondly, a Process 

Engineering team, which 

will work with customers to 

develop and deliver unique 

process solutions in the food 

and beverage industries. 

The focus is on being able 

to offer the full package for 

customers. 

“We provide and maintain 

a complete range of valves in 

any volume required and in relatively 

short time frames. And 

on top of that we can create and 

modify bespoke products for 

customers.” 

Pentair are leaders at what 

they do. 

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15 

Hobbiton marks 

two decades 

stronger than ever 

Russell Alexander saw the 

tourism potential in Hobbiton 

right from the start. 

It was 20 years ago that Russell Alexander 

spotted an opportunity and the result is 

one of New Zealand’s leading international 

tourism attractions. 


The knock on the farmhouse 

door came when 

Ian Alexander was 

watching a game of footie. 

It was half time in an NPC 

match between Waikato and 

Auckland and Ian was relaxing 

during the break when New 

Line Cinema location scouts 

came calling. That was 20 

years ago to the month. 

They thought his property 

might work well for a movie 

and did he mind if they took a 

walk around the property? 

Sure, help yourselves, just 

make sure you shut the gates. 

Ian Alexander settled back 

in his chair for the second half. 

That was September 1998. 

It was a few weeks before he 

thought to mention the visit to 

his son Russell. A month or so 

after that, the location scouts 

called again. They were definitely 

interested, could they 

have another look around and 

bring a couple of representatives 

from New Line Cinemas? 

Yep, sure. 

They spent another day, 

drew sketches, came back and 

met with the Alexanders the 

next day, a Sunday. It was all 

go. 

This was opportunity 

knocking. 

Twenty years later, on a 

sunny September afternoon, 

Hobbiton Movie Set CEO Russell 

Alexander sits at a table 

on a first-floor cafe, a stone’s 

throw from the farmhouse. 

Below him is a bustling 

shop, and outside people of 

all nationalities are soaking up 

the sunshine at picnic tables 

while a queue of up to 40 

wait patiently for their ride - a 

coach that will carry them to 

The Shire. 

It’s okay, if they miss this 

one, the next will be along in 

10 minutes. 

They are among the 

640,000 visitors annually to 

the tourist attraction set in picturesque 

rolling countryside 

near Matamata, and that astonishing 

number is rising. 

The 12 acres of Hobbiton 

are set in the Alexander farm 

which is still grazed by sheep, 

and the short drive there from 

the ticket office and shop 

gives overseas tourists what 

can sometimes be their first 

close-up view of Kiwi farmland. 

Their numbers have grown 

dramatically over the past six 

years after hovering around 

23,000 annually for a long 

time. 

The change came after the 

follow-up shooting of the Hobbit 

movies and with the building 

of the Green Dragon Inn 

on site, by which time Russell 

had renegotiated a new deal 

with the movie makers and 

rights holders. This was when 

the business became a joint 

venture between the Alexander 

family and Peter Jackson’s 

family. The Shire was well 

developed and left more intact 

after filming, whereas after 

the original Lord of the Rings 

shooting very little was left 

behind. After drawing about 

52,000 visitors in 2012, the 

attraction has been growing by 

a staggering 100,000 a year. 

Russell had seen the tourism 

potential right from the 

start. When New Line Cinemas 

came the first time, at the 

outset of six months’ negotiation, 

Russell had talked tourism. 

New Line weren’t keen, 

but didn’t say no, and the two 

sides agreed to let it lie in the 

meantime. 

Negotiations for filming 

were concluded in March 

1999, and the army moved 

in the next day to start constructing 

the access road and 

building the set, using it as an 

exercise. 

Shooting took place over a 

couple of weeks before Christmas 

1999 and then for about 

four weeks in February 2000. 

Within a day of the Fellowship 

of the Rings premiere 

in December 2001, Russell 

reopened tourism negotiations 

by sending his first email to the 

film company in the US. 

Russell was the right person 

at the right time. He had 

been brought up on the farm 

but then headed to Waikato 

University for a BMS. 

He is a chartered accountant, 

and has been involved 

in dairy conversions in the 

South Island. He may not have 

known a great deal about JRR 

Tolkien’s Middle Earth fantasy 

world, but he knew business. 

There’s no standing 

still in Hobbiton 

as the adventure 

continues. 

It took eight months to nail 

a deal, and Hobbiton opened 

for its first tour three months 

later in December 2002. “The 

film company was wonderful 

to deal with. Everything they 

said they’d do, they did.” 

Back then there wasn’t a 

great deal to it, but the film 

company supplied some 

images for photo boards and 

tourists could still imagine 

themselves in the Shire, with 

the distinctive pine tree nearby 

that had been part of the appeal 

to the film crew. So was the 

lake and the stunning backdrop 

of rolling countryside with the 

Kaimai hills in the distance 

and not a powerline to be seen. 

It started with just a handful 

of staff; today there are 300 

employees, 90 percent of them 

from nearby Matamata, making 

Hobbiton one of the largest 

employers in the area. 

They run the cafe, the ticketing 

office, the shop, the tour 

buses, a plant nursery and 

also look after the planting, 

which is carefully carried out 

to mimic the Middle Earth 

described by Tolkien, based 

closely on his beloved English 

countryside. 

So thorough are they that 

a large mature tree has been 

transplanted in what was formerly 

swamp right outside the 

Green Dragon. 

They run the extensive 

workshops and make the 

props; on the day of Waikato 

Business News’ visit, two staff 

are hand painting what appear 

to be skittles while astonishingly 

realistic loaves of bread 

sit on a workbench near an 

enormous, layered cake. 

This is where everything 

is built, not only the Hobbiton 

set, but the tables back in the 

cafe as well, and where the 

wood is suitably “aged” as well 

as being painted. 

It means when you step 

into the Green Dragon, for 

instance, where log fires are 

burning year round, you are 

stepping into a solidly built 

timber structure that is virtually 

indistinguishable from the 

real thing. 

Authenticity is everything, 

as is attention to detail; Russell 

points out the bellows in the 

farrier’s shed and comments 

that the props team spend a lot 

of time scouring second-hand 

sources around the country to 

get it right. 

A second store has been 

set up close to the pub for the 

coach tour trade, to help manage 

the flow of people. It sells 

the same items as the original 

store but this one is built into 

the ground, as is a nearby 

kitchen. It’s done to minimise 

visual interference, but is all in 

keeping with the hobbit holes, 

and the business has developed 

expertise with such buildings. 

One structure that does 

stand out is a pavilion-style 

marquee, which is large 

enough to sit 250 and is in 

frequent use for corporate 

functions, special events and a 

daily lunch service. 

Russell thinks Hobbiton 

could be the busiest single 

international tourist attraction 

in New Zealand. 

The Skyline gondolas 

might be comparable in overall 

numbers, including domestic, 

but that’s about it apart from 

Te Papa, which has a different 

role. 

The spinoff for the local 

area is immense. 

Hamilton and Waikato 

Tourism says 108,083 visitors 

spent the night in Matamata-Piako's 

hotels, motels, 

backpackers and holiday parks 

between June 2017 and June 

2018 and visitors spent $159 

million in the district during 

that time. 

Those visitors come from 

more than 100 countries, Russell 

says, and one of the shifts 

he has seen over the past couple 

of years is that domestic 

tourists have become the 

largest group as Hobbiton has 

established itself on the map. 

Cafes and eateries are 

among those to benefit from 

the influx. “It has a large economic 

effect. I think it’s worth 

about 400 jobs in town.” 

At the centre of it all is Russell, 

working on the site, speaking 

at Hobbiton functions, 

attending tourism conferences, 

talking to wholesalers. 

“Meetings, meetings, meetings, 

the story of my life.” 

On the Thursday after this 

interview, he will be in Wellington 

to meet with Weta 

Workshops, Tourism NZ and 

Massey University before flying 

to Auckland on Friday for 

further meetings, with Tourism 

NZ, Air New Zealand and an 

intellectual property expert. 

There’s no standing still 

in Hobbiton as the adventure 

continues. A new garden bar 

will be open by Christmas 

beside the cafe and ticketing 

office, work is set to start on 

extending the carpark, new 

toilet blocks need to be built 

along with a new office block 

to take about 50 staff. A new 

bus will be introduced to the 

fleet next year, the 13th, in 

addition to five vans and three 

people-moving cars. 

The crowds keep coming, 

and the brand keeps building. 

As Russell says: “My philosophy 

is you have to make 

things happen, you’ve got to 

go out there and do it.”


Hamilton: where the energy is 

Hamilton’s Pecha Kucha – held in 

September during the 2018 Festival 

of Architecture – provided captivating 

stories of social activism and placemaking 

activation in Hamilton from the potent 

1960s through to the kinetic present. 

Curated by architect Antanas 

Procuta and musician 

of much capability 

Brooke Baker, the presentations 

were woven together by 

MC and provocateur Dr Richard 

Swainson. 

In among the energy of the 

current young professionals 

and artists, such as muralist 

Paul Bradley, architect Daniel 

Smith, designer Alexander 

Wastney, and café-ist musician 

David Smith - who are 

each making subversive and 

highly visible interventions 

in the city’s fabric - there was 

also the reminder of the public 

social vigour of the 1970s and 

80s. Through photojournalist 

John Mercer’s black and white 

images, we viewed the protests 

against nuclear persuasion and 

Springbok tours, support for 

women’s rights and the Whina 

Cooper led hikoi, and the street 

theatre of a youthful Laird 

McGillicuddy Graeme Cairns 

and his kilted kin battling Alf’s 

Imperial Army. All in the hub 

of a populated Garden Place 

and a bustling Victoria Street. 

Architect Matt Grant - in 

six minutes and forty seconds 

– comprehensively portrayed 

Hamilton’s most important 

architect of the ’60s through to 

the ’90s, Aalto-influenced Rod 

Smith. Heritage Architect Carolyn 

Hill provided an academic 

and philosophical re-thinking 

of conservation values with 

the demolition of John Scott’s 

landmark 1974 Aniwaniwa 

Visitor Centre within the landscape 

of an aggrieved Tuhoe 

people. 

Most moving were the talks 

of musician Jade Brown, transforming 

young difficult lives 

through the purpose, pride and 

focus of acquiring skills in 

violin playing (true!), and of 

crafter Ryan Thorpe, having the 

John Mercer’s black and white images showed 

activist Hamilton in the 1970s and ‘80’s. 

The audience was treated to stories 

of activism and activation in Hamilton. 

survivors of the Kaikoura earthquake 

each design and fabricate 

their own working longboard. 

Providing the slow picture 

was the long-term placemaking 

vision and realisation of planner 

Dorothy Wakeling, who 

with husband arborist John 

has spent some 25 years transforming 

the harsh and barren 

crags of Winstone’s Scotsmans 

Valley quarry to a rich living 

Musician Jade Brown spoke movingly about 

changing lives through acquiring music capability. 

Architect Matt Grant portrayed 

important Hamilton architect Rod Smith. 

arboretum as a backdrop for 

artistic intelligent and creative 

endeavours in their Waitakaruru 

Sculpture Park. 

Pecha Kucha 37 was sponsored 

by another of Hamilton’s current 

instigators of meaningful 

placemaking, Foster Construction. 

The audience left 

well-stimulated and primed. - 

Antanas Procuta 

Head vs heart - why 

can’t it be both? 

I 

think it was the ad men 

from the Mad Men era who 

changed the focus of advertising 

to appeal to our hearts 

as well as our heads. They 

embraced the impact emotional 

reasoning has on our 

buying decisions. 

In a marketing context, 

we’ve learned to differentiate 

benefits from features, like an 

example I found on LinkedIn 

the other day which used a 

new golf wood to explain the 

two. For example, let’s say 

that I’m considering a club that 

has ‘ABC’ titanium technology 

and a reinforced graphite 

something-or-other. (I’m no 

Lydia Ko, you can tell.) The 

main benefit is that it will make 

my ball go further. Excellent… 

so long as I hit it straight. (I 

know enough about golf to 

know that!) 

But the additional consideration 

marketers also leverage 

is the emotional edge. What 

does the ability to hit a golf 

ball further mean for me? That 

I’m more likely to win and get 

my handicap down from the 

teens, and I will feel better 

about my game and, therefore, 

about myself. Also, that my 

playing partner will have to 

play first and I can, just quietly, 

feel smug about that too. 

Experts say we buy with 

emotion but justify with logic. 

How many times do you hear 

the house-hunters with Kirsty 

and Phil say a property ticks 

all the boxes on their wishlist 

but that the house doesn’t give 

them that elusive ‘special feeling’? 

It’s not only in selling products 

and services where head 

and heart are factors. How we 

behave and present our brands 

can also reflect both sides – it 

doesn’t have to be one or the 

other. 

I’ve been doing some brand 

management work with an 

immigration firm, Pathways to 

NZ. Working through their clients’ 

visa and other immigration 

applications, and helping 

applicants through appeals or 

complex cases is, essentially, a 

strict legal process. It’s serious 

and detailed, requiring in-depth 

understanding of the regulatory 

constraints or opportunities. 

Their clients need to know they 

can trust them to do a good job. 

But Pathways had felt it was 

underplaying the importance 

of human relationships in how 

they talk about the business – 

after all, they are dealing with 

people’s lives and futures. 

The process we’re working 

through together is about how 

to get a balance between that 

high level of knowledgeable 

professionalism and showing 

that you care. Empathy 

is a good thing and it’s OK 

to express it – especially 

when your business is already 

known and respected enough 

for its expertise. 

But one interesting discussion 

is around whether showing 

a human side can ever 

undermine your brand. Can it 

make you look weak? Is leading 

with your heart ever a bad 

thing? 

There are a few people 

who’ve told me I need to 

‘toughen up' and that I let 

my heart rule my head in my 

business dealings. Maybe I do 

need to give away less of my 

time and, yes, I could be more 

pushy to clinch a deal. Sure, I 

could hassle delaying clients 

more vigorously and be more 

emphatic with clients who my 

experience tells me are making 

poor decisions. But even if my 

business was more than only 

me, I’d still be cautious about 

that. 

TELLING YOUR STORY 

> BY VICKI JONES 

Vicki Jones is director of Dugmore Jones, Hamilton-based brand 

management consultancy. Email vicki@dugmorejones.co.nz 

If being the nice guy will 

hold my business back, then 

I’ll just have to live with that, 

because the alternatives don’t 

often represent how I want my 

business brand to be known. 

I’m not saying that we’re 

surrounded by bullies! Far from 

it. But there’s a definite brand 

behavioural scale. The majority 

of people I meet share the belief 

that doing business well is 

based on relationships and personal 

connection – and I love 

that Hamilton and the Waikato 

genuinely seems to pride itself 

on creating that positive environment. 

If a company or organisation 

manages to earn a reputation 

for being great at something, 

it doesn’t mean it should be 

able to get away with negative 

brand behaviour. “I didn’t mind 

waiting longer than they promised 

because I’ve heard they’re 

really good” shouldn’t be something 

we say. Or we shouldn’t 

feel OK about a brand where 

the person we deal with makes 

us uncomfortable – “She was 

a bit off in the way she spoke 

to me, but she did a great job.” 

Yeah, nah. That’s not right. 

We marketers talk about lifetime 

value but often in terms of 

income generated. But even if 

the financial transaction with 

a brand is infrequent or only a 

one-off, it is important for us to 

remember how firmly a brand’s 

reputation lives in our hearts. 

The perception of excellence 

in a product or service, 

the attributes that we judge with 

our head, can all be undone 

if emotional value is undermined. 

Caring counts.


17 

Te Waka ‘another step in the journey’ 

From page 11 

established Business Growth 

Team, I'm the first to come 

on board and chief operating 

officer Harvey Brookes is 

a very important part of the 

team. Over the next few years 

we'll beef up. It all depends on 

funding and support - possibly 

three to five additional staff. 

Where does your funding 

come from? 

Central government, local 

and regional government, and 

business. It's not actually the 

agencies that do economic 

development, it’s the businesses 

that employ staff and 

take the risk and invest and 

make things happen. Agencies 

can provide the collaboration 

and the framework to allow 

that to happen more easily, so 

we need to improve our linkages 

with business. In coming 

together, the current staff of six 

predominantly comes from the 

Business Growth Team, funded 

by central government. They 

have three things they do, one 

is they coordinate a business 

mentor service, the second is a 

NZ Trade and Enterprise programme, 

a capability voucher 

system. The third area is with 

Callaghan Innovation which 

offers R&D grant funding to 

businesses in a matched way. 

With those three areas the team 

engages with more than 600 

businesses, it disperses half a 

million dollars, talking round 

figures, in capability vouchers 

and millions in R&D grants. 

so that's a huge injection of 

targeted investment to assist 

businesses. 

Is that going to continue? 

That will absolutely continue, 

and where appropriate they 

might align some of their activity 

or focus towards the priorities 

of the region. Alongside 

the Business Growth Team, 

the second strand coming 

into Te Waka is the Waikato 

Means Business work streams, 

funded by local and regional 

government, and there's been 

a number of initiatives in that. 

As an example there’s a South 

Waikato economic action plan 

which involved the districts in 

South Waikato and is focused 

on their area and their aspirations. 

The third area of work 

coming into Te Waka is this 

prioritised list that comes out 

of the summit. 

Is the Waikato model 

different from other 

development agency 

models? 

They're all different. Informing 

Te Waka, we've certainly tried 

to take the best parts of the 

learning to date out of the good 

things that have been done. 

You come from that yourself 

as a former manager of 

economic development in 

Hawke’s Bay? 

Yes, and I was chair of Economic 

Development Associations 

of NZ for a number of 

years, so I've been involved in 

the national agenda and seen 

how a lot of these organisations 

have performed, and in 

some cases struggled. This 

is a challenging environment 

so hopefully we've learned 

and will continue to learn and 

share. 

What are some of the 

learning points that you've 

taken from your previous 

roles? 

I think collaboration and partnership, 

that is a good thing 

that we want to continue with. 

These things often go in cycles, 

and the cycle in Waikato at 

the moment is around formation 

and coming together as 

one voice, as they say in the 

Waikato Plan. This isn't an 

exact science. 

I do acknowledge the journey 

that the region has been on 

in getting here and the good 

work that's been involved in 

doing that - Dallas leading 

Waikato Means Business and 

the transition into Te Waka, 

but the local councils and the 

businesses have all played a 

part. So Te Waka’s another 

step in the journey and it's a 

true partnership between central 

government, regional and 

local government and business. 

What is your background? 

Tell me a bit about yourself. 

I spent my teens and a decent 

part of my 20s actively 

involved in sport in a national 

and international stage, with 

top 10 world rankings - kayaking, 

and surf lifesaving is still 

my passion, with that swimming, 

running, triathlons. I 

spent a lot of time at Massey 

University through that period 

as well, studying physics - 

electronics initially. I did a 

BSc, then a Master’s. And 

I ran some of my own sport 

businesses, building kayaks, 

and selling them nationally 

and internationally. Towards 

the end of my 20s I thought 

I'd better get a real job and 

the ICT industry was looking 

pretty exciting at the time. I 

got stuck in as a software engineer, 

project manager, went on 

to sales and marketing. I was 

based in Australia for a while, 

and also Latin America, and 

did a lot of work in Southeast 

Asia and Eastern Europe, in 

executive roles for big organisations 

like Ericsson. And 

then I came back and did an 

MBA through Massey towards 

the end of my 30s, and got 

involved in running some of 

my own businesses, including 

technology businesses 

and health and fitness centres 

that won international awards. 

That was the first part of my 

40s, and I spent the latter part 

of my 40s getting involved in 

economic development and 

with that leading large scale 

water infrastructure, building 

dams and distribution networks 

for urban water and 

agricultural purposes with 

Water Wairarapa, employed 

by the Wellington Regional 

Council. 

You've come back to your 

hometown Hamilton with 

family? 

Our son is in his 20s and at 

Waikato University. We've got 

a daughter in her first year at 

Canterbury, and our youngest 

is finishing year 12 at Napier 

Girls’ High School. I commute 

weekly for the next month or 

so while we just work through 

the transition with my wife 

and daughter. 

What's it like being back? 

I love it. I love the vibrancy 

here, I have fond memories. 

My schools included Hukanui 

Primary and Fairfield College. 

I remember us skidding across 

the concrete slabs that is now 

Chartwell Square in the ice 

on my way to school in bare 

feet, as you did back in those 

days. A lot of memories. But 

there's been a lot of change 

here too. I love the river, love 

the opportunity with both 

coasts here. And getting out 

and about in the region, it has 

so much to offer in its natural 

environment. 

Auld Mug on show at Ullrich opening 

The America’s Cup took pride 

of place as guests had their 

photos taken with Sean Regan. 

The America’s Cup took 

pride of place at Ullrich 

Aluminium’s opening of 

its Hamilton national distribution 

centre in September. 

The event saw Tom Waterhouse 

and Sean Regan of 

Emirates Team New Zealand 

tell a large audience, including 

about 50 from Australia, about 

their successful Bermuda campaign 

and touch on upcoming 

developments at the Viaduct 

in preparation for their 2021 

defence. 

Ullrich have been longterm 

Cup sponsors, with many 

in the audience lining up to 

have their photograph taken 

with Sean and the Auld Mug. 

CEO Gilbert Ullrich said 

over the years Hamilton had 

become a strong aluminium 

manufacturing base, and 

acknowledged the other two 

aluminium companies in the 

city. 

“This is a significant day for 

our company. As you are aware 

we have had a major upgrade 

in our plant here and a major 

extension. 

“Waikato has been kind to 

us and we would like to say 

thank you to it. 

“Even though the head of 

the company may be in Auckland, 

the heart of the company, 

I think, is here in Waikato.” 

He also referred to the 20 

percent tariff imposed by the 

US on New Zealand aluminium, 

saying it had slowed business. 

“We've been very lucky as 

an aluminium company to get 

into some of the key businesses 

that we're in because it's going 

to be a pretty bumpy ride economically 

the way things are 

going.” 

However, he said despite 

publicity about bad economic 

times in New Zealand, it was 

a fallacy that the economy was 

“falling apart”. 

“That doesn't hold much 

water with me,” he said. 

The opening at the Maui 

St plant included a walkthrough 

of the manufacturing 

plant before Gilbert unveiled 

a plaque for the new Ernest E 

Ullrich National Distribution 

Centre, named after Gilbert’s 

brother. 

Ernest accepted the honour 

while quipping that it should 

have been a gold plaque, marking 

his 57 years with the company. 

It was the fifth expansion 

at the site in Ullrich’s 32-year 

Hamilton history. 

Chairman Ray Burgess said 

from a small start in a converted 

garage in South Auckland 

58 years ago, the company 

has grown to encompass 

46 trans-Tasman facilities and 

has about 740 employees - “a 

true trans-Tasman operation”. 

“We are proud to call Hamilton 

the engine room of our 

New Zealand operations.” 

Brothers Gilbert, left, and Ernest at the opening. 

Gilbert Ullrich, centre, with Lesa Tyrell and Andrew Skinner at the opening.

How Harkness Henry is embracing 

the evolution of their brand 

One of New Zealand’s best-known law firms, Harkness Henry 

has been part of the Waikato landscape for the past 143 years 

serving both personal and commercial clients in all aspects of 

law – but it has decided it’s time to change things up a little. 

Over a century of history may give you a firm 

foundation as a company, but it never hurts 

to take a look at your brand and where it’s 

headed next. Which is why the partners at 

Harkness Henry felt it was about time for 

a rebrand and a fresh new look. 

“Every business needs to keep up to date and be 

relevant to its client base,” says Dr. Joan Forret, 

one of the seven partners at the firm. 

“Just as fashion changes over time and we don’t 

keep wearing the same old things, so too our 

brand needs to evolve and move with the times.” 

But instead of a quick logo change and website 

upgrade, Harkness Henry have actually been 

on quite a journey this year. 

Working with Hamilton design agency, Designwell, 

the Harkness Henry team got more than they 

bargained for – in a good way! 

Litigation partner Sarah Rawcliffe has driven the 

project and worked closely with Designwell through 

an in-depth process of reframing where Harkness 

Henry sits in the marketplace, and defining how 

they want to be positioned in the next 10 years.

“The most useful part of Designwell’s 

approach was the fact that they went 

beyond colours and logos,” says partner 

Matthew Peploe. “They took us through 

a much wider process, looking at our values 

and our direction, and it gave us the time 

and purpose to reassess those thoroughly.” 

Joan was impressed with the depth of the 

process – “Designwell talked us through 

the impact that design can have on the 

culture of a firm, the impression it can give 

to clients, for staff, and for new employees 

coming in,” she says. 

Part of what Designwell focused on was 

talking to many people in the Harkness 

Henry team to get a real feel for culture, 

the physical and non-physical aspects 

of the brand, says Joan. 

“This process gave us the chance 

to really look at ourselves as a 

company – what are the things 

that we value? Are they still 

relevant? What kind of firm are 

we? And as a company, are we 

properly living out those values, 

or do we need to redefine them?” 

For the most part, it simply grounded them 

as a company. There were no big revelations 

in the process, but more a refining and 

honing of their purpose and position. 

As Matthew states, “It made us conscious 

of things that had otherwise been 

subconscious.” 

The Harkness Henry team came back to 

four key values: 

• The experts – The skills and knowledge 

in their team are vital in achieving 

the best for clients. 

• A team that cares – Client relationship 

is key for the team at Harkness Henry. 

• A trusted wise counsel – They strongly 

value their rich heritage and the trust 

and loyalty it has built over the years. 

• Agile and responsive – Not restrained 

by their history, Harkness Henry is more 

than ever thorough, accurate and always 

one step ahead. 

“These values have been held at the heart of 

our business for a long time, but this process 

simply allowed us to hone them, and of 

course put them on paper so to speak. This 

was what we want to be known for, now and 

in the future – they’re fundamental to all we 

do,” Sarah says. 

They’re big statements, but how do you 

convey this in a logo or a few words on a 

website? This is not a simple task. 

But after working closely with the team 

to extract the ‘essence’ of the Harkness 

Henry brand, the Designwell team were 

well cued, and developed three distinct 

options which summed up the company 

visually as well as verbally. 

The logic behind all that right brain creative 

thinking really gave depth to the designs 

that Designwell presented to the Harkness 

Henry team. 

“It was a relatively straightforward process,” 

says Joan, “We worked through the 

designs together and chose the option we 

like the best – and tried to resist the urge to 

alter things!” 

“Just as we’re experts in law, Designwell are 

skilled in design, and have purpose in doing 

things a certain way – leave the details to 

the experts we say!” 

“It’s a look that’s sleek, simple 

and approachable. Yes we’re a 

professional law firm, but we 

hope we’ve dusted off any old 

fashioned legal constraints and 

avoided any corporate ‘sheen’ in 

the new look,” 

Designwell’s approach with the photography 

was to celebrate what the Harkness Henry 

team does for their clients out in the real 

world. Overall the design feels fresh and 

relevant, yet still retains the essence 

of their trusted heritage. 

As they’ve moved through the particular 

aspects of the rebrand, Joan says, 

“We made a conscious effort to state our 

values and what we stand for outright in 

wording, rather than just expecting our 

clients to intrinsically pick them up.” 

With the new look and feel launching this 

week, the honesty and authenticity of the 

brand is very evident across all elements, 

and as Sarah hopes, that’s a reassuring 

sign in a profession that can be thought 

of as the polar opposite. 

Developing a brand redesign and rolling 

it all out can be a lengthy process – and this 

has been no exception. But, as Joan says, 

it’s been a very enjoyable and valuable 

process for the team – “It’s an outward 

expression of our inward culture and values”. 

You can take a look at the new website at 

www.harknesshenry.co.nz


Thomas Jewellers to close 

after 66 years in Waikato 

Neil Thomas was just nine years old when 

he started working in his father Bob’s 

jewellery shop, Thomas Jewellers, in 

Tokoroa, running errands. 

The store, which Bob 

Thomas opened on Rosebery 

Street, Tokoroa in 

1952 was an iconic retail store 

in the South Waikato town. 

Later this year Thomas Jew- 

Bob Thomas, circa 1949. 

ellers, which has been operating 

for 66 years, will close its 

doors for the last time along 

with sister store, Neil Thomas 

Showcase Jewellers in Victoria 

Street, Hamilton. 

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Neil Thomas outside his Victoria Street store. 

Neil is retiring and it’s time 

for new things, which means 

shutting up shop. “It’s the end 

of an era, so it’s a happy-sad 

feeling,” says Neil. “I’m happy 

to move on to a new chapter, 

but I’m sad for nostalgic reasons.” 

When Bob, now 91, opened 

Thomas Jewellers in 1952, 

Tokoroa was still “a pioneer 

town”, he recalls, with few 

shops. “The forestry mill [Kinleith 

Mill] was about to open, 

and a lot of shops in the main 

street were still under construction.” 

In the years that followed, 

Tokoroa boomed. “It was 

vibrant,” says Bob. “The town 

of Tokoroa almost achieved 

‘city status’, which was 20,000 

people – we weren’t far off.” 

Bob started in the jewellery 

trade as a 16-year-old in 

Christchurch, doing a six-year 

apprenticeship before later 

moving to Tokoroa. 

He set up his business as 

a “one-man band” repairing 

watches, but quickly expanded. 

Thomas Jewellers had three 

watchmakers at one time, six 

staff, and turned out seven 

apprentices over the years. 

Neil and Bob have had a 

good relationship. “We’ve 

always been very close,” says 

Bob. “It worked well with the 

business too, working together 

as father and son.” 

Neil finished high school 

with an ambition to become a 

watch maker and began officially 

working there at 17. “He 

came home from St Paul’s [Collegiate] 

and said, ‘I know what 

I want to do, the same thing as 

you’,” recalls Bob. 

The craft of watchmaking 

was a passion for Neil. After 

doing a five-year apprenticeship 

at Thomas Jewellers, he 

won a scholarship to Switzerland 

to train at the Omega 

group of companies. “For my 

21st present my parents bought 

me a one-way ticket to Switzerland. 

I thought, ‘look out world, 

here I come’,” says Neil. 

He learned from the master 

watchmakers, and brought his 

knowledge and skills back to 

New Zealand, where he gave 

seminars on quartz watches 

on behalf of the Watchmakers 

Guild of New Zealand. “People 

were hungry for information,” 

recalls Neil. “I really enjoyed 

sharing knowledge and I’ve got 

a passion for what I do, so it 

was lots of fun.” 

In 1984 he went into business 

for himself, taking over the 

family business Thomas Jewellers 

from Bob. 

As the main jeweller in 

Tokoroa, they did everything – 

engraving, jewellery, watches. 

“In Hamilton you had specialist 

jewellers but in a smaller town, 

we were it,” says Neil. 

Four years later he began to 

expand, buying up a long-established 

jewellery business in 

Rotorua in 1988, and six years 

later in 1994, one in Takapuna, 

Auckland. 

In 1997 Neil purchased the 

Victoria St store from Perry 

Frankham, a well-known Hamilton 

identity. The store had been 

operating since the mid-1960s 

and was part of the Centreplace 

shopping mall since its opening 

in 1986. During that period it 

was known as Frankham Jewellers, 

then Gemtime Jewellers. 

From 2007 the shop became 

Neil Thomas Gemtime Jewellers, 

then evolved to its current 

name, Neil Thomas Showcase 

Jewellers in 2011. 

The Tokoroa and Hamilton 

stores both stock a wide range 

of jewellery, from bangles and 

bracelets to rings, earrings, 

necklaces and chains in everything 

from rose gold to sterling 

silver. There are pearls, 

emeralds, sapphire, diamonds 

and rubies, alongside latest 

brand jewellery from Karen 

Walker, Meadowlark and Stolen 

Girlfriends Club. There are 

a huge number of quality watch 

brands, which is no surprise 

given Neil’s passion for watchmaking. 

While trends in jewellery 

have come and gone, Neil 

says three parts of the business 

have been consistently strong: 

watches, gold and diamond 

jewellery. 

I love helping people 

and over the years I 

must have fixed up 

hundreds of things 

– watches, jewellery 

– for people. I will 

miss the one-on-one 

relationships with 

customers 

One major change to the 

jewellery industry is the prominence 

of brand names, which 

“has become huge”, says Neil. 

“Fashions and concepts come 

and go very fast now. Something 

would be here for a couple 

of years, but now it’s in 

for a couple of months then 

out. That’s been influenced by 

the internet and social media, 

trends evolve much more 

quickly now.” 

Personalisation is also a big 

trend in jewellery. “The ability 

to have something bespoke, 

created as a one-off, is popular 

especially when it comes 

to something like engagement 

rings,” says Neil. 

Thomas Jewellers advert circa 1960s. 

To be a successful jeweller 

takes a lot of creative flair, says 

Neil. “And you have to be a 

good listener, so you spend time 

talking to people and really listening 

to what they want.” 

“I’ve done a lot of handmade, 

bespoke items over the 

years, and repaired or modified 

jewellery,” says Neil. “That can 

be very creative and rewarding.” 

Both father and son agree 

that the best part of being in 

business is the connections 

formed with people. 

“I love helping people and 

over the years I must have 

fixed up hundreds of things – 

watches, jewellery – for people. 

I will miss the one-on-one relationships 

with customers,” says 

Neil. 

“Generations of the same 

family have been our customers,” 

says Bob, who was 

involved in the South Waikato 

community as a councillor, 

Rotary president, justice of the 

peace and St John Ambulance. 

Adds Neil: “We are selling 

happiness and it’s been a 

happy business to be in. You 

are there for special moments 

in people’s lives – engagement 

and wedding rings are items I 

particularly like helping customers 

with, because they are 

such important symbols in people’s 

lives, something they will 

hopefully wear forever.” 

To mark the closing down 

of the two stores, everything in 

Thomas Jewellers in Tokoroa 

and Neil Thomas Showcase 

Jewellers in Hamilton will be 

sold at half price from October 

1. For more information see 

www.showcasejewellerhamilton.co.nz


One change increased 

sales by 82 percent 

Recently we made one small change to a 

client’s ecommerce site which increased 

their sales by 82 percent. 

The company sells an 

innovative sporting product, 

which they make 

right here in Hamilton and ship 

around the world. 

They have a strong website 

that is highly optimised and producing 

a large number of sales 

each month, and yet this one 

change made an enormous difference. 

Unlike many ecommerce 

sites, their website is not a 

multi-product ecommerce store, 

but is instead a single product 

site. When users arrive, they 

need to be introduced to the 

innovative product, convinced 

it will work and then given 

options of what quantity they 

would like to purchase. 

The sales video on the website 

is a key part of this process 

of introducing website visitors 

to the product, and then convincing 

them to buy. 

If you have an innovative 

product that needs a bit of 

explaining, video is a powerful 

medium for connecting with 

your audience. A good video 

can take people along the journey 

from not being aware of the 

problem your product solves, 

to being strongly aware of the 

problem, and then to knowing 

that your product is most definitely 

the best way to solve it. 

The sales video on our client’s 

website does just that. It is 

well scripted and takes viewers 

along the journey towards wanting 

to buy. It cleverly handles 

key objections, and throughout 

the video builds the case for 

which their product is the perfect 

solution. 

The page with 

no video controls 

produced 82 percent 

more sales than the 

original page, with 

the same amount of 

traffic! 

The video is a tad over seven 

minutes long. While this is fine 

for a compelling sales video, 

we suspected that when people 

see the length it might put some 

people off watching it in full. 

One option we could have 

explored would have been to 

test a shorter edit of the video 

against the longer video. However, 

this would have required 

cutting out crucial content and 

would have taken significant 

time to get completed. So 

instead, we ran a split test where 

we decided to measure the result 

of hiding the video controls. 

This meant instead of seeing 

all the standard controls (play, 

pause, timeline, etc), website 

visitors were just given a play/ 

pause button. They couldn’t see 

how long the video was, and 

they couldn’t fast forward. 

Our hypothesis was that if 

people couldn’t see how long 

the video was, they would watch 

the video and see if it was interesting, 

without being put off by 

the length. This would cause 

them to watch more of the video 

than the users who could see the 

controls, which would lead to 

them being more convinced and 

buying more product. 

Our split test sent half of the 

traffic to the original page and 

half of the traffic to the duplicated 

version that had no video 

controls. 

You already know the result: 

The page with no video controls 

produced 82 percent more sales 

than the original page, with the 

same amount of traffic! 

With such an outstanding 

result we dug into the video 

views data to see how much 

further users were watching 

through the video. The data 

wasn’t at all what we expected. 

We measured the percentages of 

viewers who watched 50 percent, 

75 percent, 90 percent and 

100 percent of the video, and in 

each of these brackets the original 

version of the page had better 

statistics! 

It didn’t make sense… until 

we examined the scrubbing (fast 

forwarding) data. Users on the 

THE DIGITAL WORLD 

> BY JOSH MOORE 

Josh Moore is the managing director at digital marketing agency, 

Duoplus. josh@duoplus.nz www.duoplus.nz 

original page with the full video 

controls were often skipping 

forward along the timeline. So, 

they were reaching the markers 

at 50 percent, 75 percent, 90 

percent and 100 percent of the 

video, but they hadn’t watched 

all the content leading up to that. 

Whereas the new version of 

the page had a lower percentage 

of people watching to the later 

parts of the video. But because 

they couldn’t skip over the 

content, they watched the full 

message and became more convinced 

about the product, resulting 

in 82 percent higher sales. 

This approach won’t work 

for every business. But if you 

have an innovative product or 

service, and a good convincing 

video that is more than 2-3 

minutes long, try hiding the 

video controls in a split test, and 

measure the difference. It might 

just produce a substantial boost 

in sales, just like it did for our 

client. 

Imitation may be flattery, but it’s potentially illegal 

Imitation is a kind of “artless 

flattery”, wrote Eustace 

Budgell in The Spectator in 

October 1714. 

Some 300 years later, imitation 

is still a kind of artless 

flattery. But it is also illegal if 

it infringes someone’s copyright 

rights – as the High Court 

recently found in Sealegs 

International Limited v Zhang 

[2018] NZHC 1724 (12 July 

2018) (Sealegs). 

Sealegs is the designer and 

manufacturer of an amphibious 

boat system of the same 

brand name. Sealegs alleged 

the defendants had infringed its 

copyright rights by appropriating 

the design arrangement of 

components that comprised the 

essential core of the Sealegs 

retractable leg system for small 

boats. After careful and expert 

analysis, the court agreed and 

found most of the defendants 

liable for infringement of Sealegs’ 

copyright rights, even 

though they had apparently 

undertaken a fair amount of 

their own design work. 

Sealegs is not the first case 

in which defendants have been 

found liable for “imitation” 

despite having undertaken 

design work themselves. Take 

Oraka Technologies Limited v 

Geostel Vision Limited [2013] 

NZCA 111 (18 April 2013), for 

example. 

The Court of Appeal found 

the third defendant, Napier 

Tool & Die Limited, liable for 

infringement of copyright in 

a cup assembly incorporated 

in an asparagus spear grading 

machine developed by a 

Mr Schwarz. It is clear from 

the decision that the infringing 

cup assembly was not a 

“slavish” copy and that the 

defendants had undertaken a 

certain amount of design work 

themselves. Despite this, the 

parties’ experts all accepted that 

the infringing cup assembly 

resembled “a second generation 

model of the [plaintiffs’] cup 

assembly” and thus the court 

reached its decision. 

Another example is Steelbro 

NZ Ltd v Tidd Ross Todd Ltd 

[2007] NZCA 486 (2 November 

2007). In this case, Steelbro 

sought to overturn a decision 

of the High Court which found 

Steelbro liable for infringing 

Tidd Ross Rodd’s copyright 

rights in the design of a sideloader. 

At [113] of the decision, 

the Court of Appeal stated: 

“In fairness, there is no question 

Steelbro did a great deal of 

work itself. In the classic economist’s 

phrase ‘it built a better 

mousetrap’. Nevertheless, an 

inference of copying was possible, 

indeed probable, unless 

Steelbro could negative it by 

establishing that the similarity 

was not due to the copying.” 

Steelbro could not disprove 

the inference of copying and 

consequently the Court of 

Appeal upheld the High Court’s 

decision. 

Although the Sealegs, Oraka 

and Steelbro decisions traverse 

INTELLECTUAL PROPERTY ISSUES 

> BY BEN CAIN 

Ben Cain is a Senior Associate at James & Wells and a Resolution 

Institute-accredited mediator. He can be contacted at 07 928 4470 

(Tauranga), 07 957 5660 (Hamilton), and benc@jaws.co.nz 

different types of products, 

they all have one thing in common. 

The application of the 

legal principle that, the fact the 

infringer has added separate 

original work to an infringing 

copy – perhaps enhancing the 

product in the process – does 

not make it any the less an 

infringement. In other words, 

even if you improve, modify 

or enhance someone else’s 

existing product, you won’t 

necessarily escape liability for 

infringement. 

The take-home for businesses 

then is this: when it 

comes to designing a product, 

or even a logo, start with a 

blank sheet of paper, because if 

you are challenged you should 

be able to demonstrate an independent 

design path from start 

to finish. If you cannot show 

such a path you risk foundering, 

just as those in Sealegs did. 

BEWARE OF FOREIGN IMITATIONS. 

There’s no shortage of great ideas in New Zealand. 

But for an innovative bunch, we’re not the best at 

realising the full potential of our innovations, particularly 

when exporting them. 

At James & Wells, we can identify your competitive 

edge, offer business strategies for specific markets and 

help you own and leverage your intellectual property to 

ensure no one steals the fruit of your labour. 

www.jaws.co.nz | +64 7 957 5660


BREAST CANCER AWARENESS 

The better we understand breast 

cancer, the better we can fight it 

Every working day more than one 

Waikato woman is diagnosed with 

breast cancer. Every year there are more 

than 3000 New Zealand women and 20- 

30 men diagnosed. Breast cancer is the 

most common cancer affecting women 

and each year over 600 will lose their 

lives to this disease. 

Waikato is a very active 

centre for breast cancer 

research. Waikato 

Hospital is a centre for many 

clinical trials coordinated via 

Breast Cancer Trials Australia 

& New Zealand. Through this 

cooperative group between our 

two countries, we collaborate 

with other international breast 

cancer research groups to bring 

international best practice to our 

care and treatment of Waikato 

women/patients. 

Since 2000 the Waikato 

Breast Cancer Research Trust 

has enabled clinical trials introducing 

new surgical techniques, 

radiotherapy techniques and 

drug treatments. We have also 

researched for better quality 

of life, reducing side effects of 

treatments and improved communication. 

With patient consent, 

we also send off tumour 

blocks to overseas laboratories 

for research to help understand 

the biology of different types of 

breast cancer and how different 

treatments work. 

Over 2018, we have been 

involved in trials evaluating a 

new marking technique using 

a radioactive seed to guide 

surgeons for excision of non 

palpable breast cancers. This 

technique has benefits over our 

previous standard marking technique. 

We have a local clinical 

trial introducing a novel surgery 

called lymph node grafting for 

the treatment of resistant lymphoedema, 

a swelling of the arm 

which is a side effect of breast 

cancer treatment. Our research 

team is collaborating through 

Breast Cancer Trials to evaluate 

We collect data on patient demographics and 

risk factors, as well as the type of cancer, 

surgeries, and treatments. This gives us a 

detailed record of how breast cancer affects 

Waikato and New Zealand women and men, 

including outcomes. 

a sophisticated laboratory technique 

for use in selecting women 

who have very low risk for 

recurrence tumours for whom 

radiotherapy may be safely 

avoided. We are also investigating 

a highly targeted new drug 

treatment for women with high 

risk tumours in the hope that we 

can prevent these women from 

developing secondary or incurable 

breast cancer. 

Research is the best weapon 

we have to fight breast cancer. 

By providing our patients 

with access to clinical trials, 

we can advance our knowledge 

of breast cancer, discover 

best-practice treatments, and 

provide all patients with the outcomes 

they desperately want. 

Clinical trials translate the discoveries 

of basic science, technology 

and pharmacology into 

real results for women. They 

are vital to help us determine 

whether new treatments are safe 

and effective. 

All the major milestones 

in controlling breast cancer 

worldwide have been discovered 

through clinical trials, 

making them vital in increasing 

the chances of surviving breast 

cancer. Thanks to trials, we’ve 

developed effective prevention 

and treatment strategies and 

breast cancer screening programmes 

using mammograms. 

Clinical trials add to our body of 

knowledge about beating cancer, 

and the research that happens 

today will help to benefit 

future generations of women all 

over the world. The most common 

thing women say regarding 

why they take part in a trial is “I 

want to help others, including 

my children”. 

Another major part of the 

Trust’s work towards building 

our understanding of breast cancer 

comes through the Waikato 

Breast Cancer Register. The 

Register is a confidential online 

database where we store information 

about Waikato breast 

cancer patients. More than 

6443 cases of breast cancer are 

recorded, dating back to 1991. 

Each year, more than 300 cases 

are diagnosed and added. 

We collect data on patient 

demographics and risk factors, 

as well as the type of cancer, 

surgeries, and treatments. This 

gives us a detailed record of how 

breast cancer affects Waikato 

and New Zealand women and 

men, including outcomes. 

Maintaining the Register is 

a huge undertaking. Each week 

our two part-time staff must 

research, collate and enter new 

patients into the Register, as 

well as obtain long-term annual 

follow-up information on every 

Waikato breast cancer patient. 

The Register allows us to 

monitor standards of care and 

track whether the most effective 

treatments and diagnostic 

processes are being used. 

For instance, the Register has 

enabled us to research inequities 

in outcomes in Waikato, 

especially among Māori and 

Pacific women. Māori and 

Pacific women have almost 


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Cosmetic tattooing - helping women feel “whole” again 

At Tristram Clinic we 

have five very highly 

skilled and experienced 

plastic surgeons who 

work at the facility, all experienced 

in the field of breast 

reconstruction for women 

who have had a mastectomy 

as a result of breast cancer. 

We perform reconstructions to 

help women regain the feeling 

of completeness, their confidence 

and self-esteem. 

We also offer cosmetic 

tattooing in order to make 

the reconstruction complete. 

Debbie Casson, who founded 

Lady Ink Cosmetic Tattooing, 

works from Tristram Clinic 

performing cosmetic nipple 

tattooing for women who have 

been through breast reconstruction 

surgery as a result of 

breast cancer. 

Debbie has an absolute 

affinity with breast cancer sufferers 

as she was diagnosed 

with two forms of cancer in 

the space of a week in 2012: 

A rare type of sinus cancer and 

just days later, she was diagnosed 

with breast cancer after 

a routine mammogram. 

Debbie totally understands 

the emotions of going through 

breast reconstruction surgery 

having been down the road of 

chemotherapy and radiation 

treatment. She knows what 

cosmetic nipple tattooing can 

mean to a woman after undergoing 

breast reconstruction. 

Debbie joined “Shocking 

Pink”, a New Zealand-wide 

charity for women diagnosed 

with cancer and she shared her 

story openly with members of 

the group. During these discussions 

she found there was 

a large “gap” in the process of 

making a woman whole again. 

Debbie calls it - “The Cherry 

on the Top”. This means the 

missing areola and in some 

cases the nipple. Debbie is 

fully trained in the art of cosmetic 

tattooing, particularly 

the areola after nipple reconstruction 

or a 3D nipple if 

no nipple reconstruction was 

undertaken. 

“I decided to train in cosmetic 

tattooing because of my 

own experiences and being 

an arty person I also covered 

eyebrows, eyeliner and lips. 

Many breast cancer ladies lose 

their eyebrows and hair after 

chemotherapy so all these processes 

work ‘hand-in-hand’, 

says Debbie. 

Debbie went to the United 

States to learn under the very 

best trainers in the field. She is 

currently planning additional 

training in the UK under a 

world-renowned Medical and 

Cosmetic Tattoo specialist 

specifically in this treatment. 

The nipple repigmentation 

and 3D nipple cosmetic tattooing 

helps post-mastectomy 

patients in creating the appearance 

of an areola after nipple 

reconstruction or, a 3D nipple 

can be created by shading with 

pigments giving the 3D effect. 

The camouflaging of scars 

provides another confidence 

booster. This is so essential 

for our patients to finish that 

journey, to be able to look at 

yourself in the mirror and say 

“I look normal – I am normal” 

– Debbie gets a huge enjoyment 

from seeing their faces. 

“Our aim is to give women 

back their self-esteem and 

confidence after a really tough 

journey. After treatment I see 

their faces full of joy,” says 

Debbie 

Please contact Debbie at 

Tristram Clinic to have a free 

consultation. Remember Debbie 

has been on this journey 

personally and is ready to help 

you. 

DERMATOLOGY, VASCULAR, PLASTIC SURGERY 

DERMATOLOGY, VASCULAR, PLASTIC SURGERY 

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been traditionally regarded 

been traditionally regarded 

as a symbol of regeneration, 

as a symbol of regeneration, 

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Make an appointment with 

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and beauty goals this year... 

help you achieve your health 

so as the lotus flower, 

you can blossom too.” 

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so as the lotus flower, 

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Cosmetic and Reconstructive 

Plastic Surgery 

Cosmetic and Reconstructive 

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Adult and Paediatric Dermatology 

Adult and Paediatric Dermatology 

Vascular Surgery and 

Ultrasound Scanning 

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and Re-surfacing 

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and Re-surfacing 

Medical Tattooing 

IPL Treatments Beauty Therapy 

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CALL US TODAY FOR YOUR APPOINTMENT 

DERMATOLOGISTS 

DERMATOLOGISTS 

Marius Marius Rademaker Rademaker BM, FRCP, BM, FRACP, FRCP, DMFRACP, DM 

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VASCULAR SURGEONS 

VASCULAR SURGEONS 

David Ferrar MBChB, FRCS, FRACS (Vascular), DDU (Vascular) 

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Paul Thodur Haggart MBChB Vasudevan MD, BSc, FRACS FRCS(Vasc), FRACS (Gen), FRCS 

Paul Haggart MBChB MD, BSc, FRCS 

COSMETIC & RECONSTRUCTIVE PLASTIC SURGEONS 

Stuart McNicoLL MBChB, FRACS (Plastics) 

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Debbie Stella Casson Wilkins Cosmetic App Tattooing Medicine Nurse RCompN 

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Juliette Smith Beauty Therapist 

p 07 838 1035 e appts@tristramclinic.co.nz 200 Collingwood St, Hamilton www.tristramclinic.co.nz 

CALL US TODAY FOR YOUR APPOINTMENT



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The better we understand 

breast cancer, the better 

we can fight it 

From page 22 

YELLOW 

BUTTON 

The Trust uses a yellow button to symbolise 

holding lives together through evidence-based 

breast cancer research. Just as a shirt would fall 

apart without buttons, without the hope that our 

research gives, so to would the lives of thousands 

of women diagnosed with breast 

cancer. The yellow-on-black 

signifies light cutting through 

darkness. 

double the death rate compared 

with NZ European women. 

However, it has also shown 

that in practice, women with 

screen-detected breast cancers 

do very well – regardless of ethnicity 

or socio-economic status. 

This information highlights the 

importance of wahine having 

regular mammograms for better 

outcomes. 

The WBCRT uses a yellow 

button to symbolise holding 

lives together through 

evidence-based breast cancer 

research. The button logo came 

from the wording, “Mothers are 

like buttons, they hold everything 

together”. Many women 

diagnosed with breast cancer 

are mothers. And our Register 

research highlights the importance 

of mothers needing mammograms, 

just like children need 

their mothers. 

We receive minimal government 

funding for our vital 

research and are completely 

reliant on grants, fundraising 

and donations. 

I remain optimistic that one 

day there will be a cure for all 

breast cancers. Until then, we 

must never let it rest! We need 

your assistance to help save 

the lives of mothers, and also 

whaea, daughters, sisters and 

partners, workmates, friends 

and neighbours. Thank you for 

all coming today to support our 

Waikato breast cancer research 

cause and help our research 

team make a difference. 

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Waikato woman helping breast cancer 

survivors with cosmetic tattooing 

A Waikato woman who has overcome two 

types of cancer is giving back by helping 

other women who’ve battled breast cancer. 

As the founder of Lady 

Ink Cosmetic Tattooing, 

Debbie Casson 

helps women who have been 

through breast reconstruction 

surgery for breast cancer, by 

performing cosmetic nipple 

tattooing – something she says 

helps give women their self-esteem 

and confidence back after 

a tough journey. 

Around 2800 New Zea- 

MISS LOU HAYES 

MB ChB FRCS 

Oncoplastic Breast Surgeon 

• Breast reconstruction 

• Breast cancer surgery & management 

• Benign breast disease 

Penny Breast Care Ltd 

Anglesea Imaging Centre 

Gate 2, Thackeray St, Hamilton 

pennybreastcare@hamrad.co.nz 

Ph: 07 838 9599 | Fax: 07 838 0352 

Penny Breast Care Ltd 

S9425C 

land women and 20 men are 

diagnosed with breast cancer 

every year. 

One in nine women will get 

breast cancer in their lifetime 

and, as a cancer survivor, Debbie 

wants to help raise awareness 

this October for breast 

cancer awareness month. 

“Making those women feel 

whole again, and their reaction 

when they first look at themselves 

in the mirror, it really is 

the cherry on top,” Debbie said. 

She was diagnosed with two 

forms of cancer in the space of 

a week in 2012, with a rare type 

of sinus cancer and just days 

later she was diagnosed with 

breast cancer after she'd been 

for a routine mammogram. 

As a survivor, she understands 

the emotions of what cosmetic 

nipple tattooing can mean 

to a woman after undergoing 

breast reconstruction, along with 

chemotherapy and radiation. 

After being diagnosed, 

Debbie, a former nail technician, 

joined Shocking Pink a 

nationwide charity that is for 

women diagnosed with cancer, 

aged 45 years and younger. 

The charity group has a 

huge impact on the women 

involved through an online 

support system, as well as 

grants and every year they 

host a retreat in both the North 

Island and South Island for 

women to attend, meet each 

other and form friendships. 

She now helps run the charity 

as one of the three trustees, 

however, being a part of 

Shocking Pink is what led her 

to train in cosmetic tattooing. 

Talking to the women within 

the group, she realised how 

financially out-of-reach it was 

to get areola tattooing done 

after they’d had breast cancer. 

As part of her training she 

also learnt to do eyebrows, eyeliner 

and lips, as chemotherapy 

can often result in loss of eyebrows 

and hair. 

“There is sometimes a need 

for cosmetic eyebrow tattooing 

after treatment as they don’t 

always grow back. Women 

then think about lips and eye 

liners as their treat afterwards 

as well,” Debbie said. 

Another field Debbie specialises 

in is scar camouflage to 

help with scarring after surgeries 

or other skin issues. 

The nipple repigmentation 

and 3D nipple cosmetic 

tattooing service that Debbie 

offers, helps post-mastectomy 

patients by creating the appearance 

of an areola after nipple 

reconstruction, or a 3D nipple 

can be created by shading with 

pigments giving the 3D effect. 

“It gives me so much joy 

seeing the difference it makes 

in women’s lives and it encourages 

me to carry on doing what 

I’m doing,” Debbie said. 

For her clients, knowing that 

Debbie is a survivor and has been 

where they are, helps them feel 

more relaxed when they come in 

and tell their story to her. 

Shocking Pink woman and 

breast cancer survivor Emerald 

Reid said Debbie has changed 

her life in a huge way with such 

a small procedure. 

“It has had an unbelievable 

impact on my confidence, my 

outlook on life, and feeling like 

a true survivor now. After five 

years of surgery and chemo, I 

feel like I’ve finally got to the 

end of a cancer journey and 

I was able to end it on a high 

note,” Emerald said. 

“I knew it would make a 

difference getting it done but I 

underestimated just how much 

and how emotional it would 

be in my first glance. I was 

blown away with how realistic 

they look and how much more 

complete I felt as a woman. My 

partner can’t believe how great 

they look and has commented 

on how much happier I am 

every day - I feel like I’m now 

just a normal 35-year-old girl 

living her best life.” 

Last year a contract between 

the Waikato DHB, Tristram 

Clinic and Debbie was established 

to help fund this service 

Debbie Casson 

for more breast cancer survivors. 

The contract is a huge 

step forward as some DHBs 

still don’t fund the procedure. 

“I’d love to be in a position 

where I could see everyone get 

this service,” Debbie said. 

“My ultimate goal would 

be to travel up and down the 

country doing areola work to 

help everybody.” 

Initially, Debbie’s cosmetic 

tattooing training was done in 

New Zealand, however, she 

has continued further training 

overseas, including more 

recently a self-funded trip to 

England where she trained 

with some of the best in the 

world in areola. 

“I want to keep extending 

my training so that I am 

the best at what I do in New 

Zealand and continue to grow 

myself and my skills, so that I 

can do better and be better for 

these deserving ladies.” 

To inquire about Debbie’s 

services at Lady Ink, contact 

your specialist as you will need 

a referral. Insurance will also 

cover the procedure. To find 

out more information about 

Shocking Pink visit shockingpink.org.nz 

or for Lady Ink 

visit www.ladyink.co.nz 

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Bullying complaints require a 

calm, proportionate response 

It is becoming increasingly common 

for bullying complaints to be raised by 

employees in the workplace. This increase 

is likely due to increased media attention 

on bullying and widely-publicised employer 

obligations to provide safe workplaces under 

the Health and Safety at Work Act 2015. 

What is also noticeable 

is that some employers 

are increasingly 

overreacting to such complaints. 

By no means am I 

suggesting that the complaints 

should not be addressed 

promptly and appropriately; 

they most definitely should. 

However, the response should 

be proportionate to the complaint. 

A major contributor to 

employers overreacting is a 

burgeoning cottage industry 

of “experts” who appear to 

be recommending to employers 

that an allegation by one 

employee against another 

warrants a company-wide 

investigation into “workplace 

culture”. Unfortunately, those 

who recommend such an 

extensive investigation also 

stand to gain financially by 

carrying out the investigation. 

So how can employers be sure 

that such an investigation is 

actually required? 

Firstly, when a bullying 

allegation is raised by one 

employee against another, or 

against the employer, the allegation 

needs to be sufficiently 

detailed so that an employer 

can ascertain whether it actually 

constitutes bullying. Just 

because an employee states 

they feel bullied, does not necessarily 

make it so. 

In February 2017, Worksafe 

published a guide entitled 

“Bullying at Work: Advice for 

Workers”. This is available 

free of charge online and is 

equally useful to employers 

and employees as a starting 

point. In particular, the guide 

sets out at page 5 behaviour 

that is, and is not, bullying. 

Those aspects of the guidelines 

are worth replicating 

here in full. 

“Workplace bullying is: 

• repeated and unreasonable 

behaviour directed towards 

a worker or a group of 

workers that can lead to 

physical or psychological 

harm. 

• Repeated behaviour is persistent 

(occurs more than 

once) and can involve a 

range of actions over time. 

• Unreasonable behaviour 

means actions that a reasonable 

person in the same 

circumstances would see as 

unreasonable. It includes 

victimising, humiliating, 

intimidating or threatening 

a person. 

• Bullying may also include 

harassment, discrimination 

or violence (see Section 4 

of this guide for how these 

are dealt with). 

Workplace bullying is not: 

• one-off or occasional 

instances of forgetfulness, 

rudeness or tactlessness 

• setting high performance 

standards 

• constructive feedback and 

legitimate advice or peer 

review 

• a manager requiring reasonable 

verbal or written 

work instructions to be carried 

out 

• warning or disciplining 

workers in line with the 

business or undertaking’s 

code of conduct 

• a single incident of unreasonable 

behaviour 

• reasonable management 

actions delivered in a reasonable 

way 

• differences in opinion or 

personality clashes that do 

not escalate into bullying, 

harassment or violence.” 

So, the first step in dealing 

with any complaint of bullying 

is to ascertain whether it actually 

is. Unquestionably, the 

conduct needs to be repeated, 

and one-off interchanges 

should not be classified as bullying, 

although, depending on 

the conduct complained of, 

they may be classified as misconduct 

or serious misconduct. 

If the allegations lack 

sufficient detail to establish 

whether the complained-of 

conduct is bullying, then the 

complainant should be asked 

to provide precise information 

of times, places and the nature 

of the conduct so a decision 

can be made. This information 

is required in any event 

if the matter is to proceed, and 

must be provided to the other 

employee when asking them to 

attend a disciplinary meeting. 

Where the complaint is 

from one employee about 

another employee, both must 

be separately interviewed to 

get their views on the matter, 

along with any other persons 

who may have witnessed the 

alleged conduct. Employers 

need to check witness 

accounts for consistency and 

go back to clarify any apparent 

inconsistencies, to ensure that 

a witness is actually providing 

factual information, rather 

than just supporting a work 

colleague. 

Once all the information 

has been collected, the 

employer is then in a better 

position to make the right 

decision on how to proceed. 

Both the complainant and the 

complained-of employee must 

be informed of the outcome. 

If, after full investigation, the 

problem appears to be more 

of a personality clash than 

actual bullying, then MBIE 

provides free mediation services 

that can be utilised to try 

and improve the relationship. 

If the allegations are found to 

be bullying, then depending on 

the severity of the conduct, the 

outcome may be a final written 

EMPLOYMENT LAW 

> BY ERIN BURKE 

Employment lawyer and director at Practica Legal 

Email: erin@practicalegal.co.nz phone: 027 459 3375 

warning or dismissal. 

The problem with unnecessarily 

instigating workplace-wide 

investigations is 

they are reminiscent of the 

Salem Witch Trials, where 

employees who had not previously 

thought they were being 

bullied by a disliked colleague, 

may suddenly be encouraged 

to believe that they are. Disharmony 

and dysfunction can 

swiftly ensue, and an employer 

may find that the investigation 

has caused far more harm to 

the workplace than good. 

Further, be under no illusion 

of the cost of these investigations. 

They involve interviews 

with every employee, 

transcripts of the interviews, 

Hamilton & Waikato Tourism win 

accolade for domestic tourism growth 

The Hamilton and 

Waikato region has further 

cemented its place 

as a tourism destination by 

winning a domestic tourism 

growth award at the inaugural 

Regional Tourism New Zealand 

(RTNZ) Awards. 

Hamilton & Waikato Tourism 

was named the 2018 Best 

Domestic Tourism Performance 

winner in the tier 2 

(mid-sized) regional tourism 

organisations category. 

Sponsored by AA Traveller, 

this award recognised the 

importance of the domestic 

New Zealand tourism market 

and the need to nurture and 

grow this sector, as well as the 

international visitor market. 

The award was independently 

assessed by AA 

Traveller against four metrics 

including Net Promoter 

Score, average length of say, 

overnight visitation and visitor 

expenditure from the Monthly 

Regional Tourism Estimates 

(MRTEs). 

Lake Wanaka Tourism 

took out the overall award for 

the highest domestic tourism 

growth across the country 

and Queenstown was named 

winner for the tier 1 (large) 

regional tourism organisation 

category. 

Neil Gestro, Head of Tourism 

Partnerships for AA Travel 

& Tourism, congratulated the 

Hamilton & Waikato team on 

the win. 

“Hamilton & Waikato Tourism’s 

results across all four 

metrics are commendable and 

it was great to see the region 

performing so well,” said Mr 

Gestro. 


Chief Executive Jason 

Dawson says the win confirms 

the region’s position as a leading 

visitor destination. 

“At the end of August 2018, 

leisure and business tourism 

contribute $1.549 billion 

annually into the region. However, 

it’s the domestic visitors 

leading the charge, injecting 

$1.184 billion into our regional 

economy annually” said Mr 

Dawson. 

and confirmation by interviewees 

that the information 

they have provided is correct, 

all culminating in a very 

lengthy report. While this may 

be warranted where the allegations 

appear to be widespread 

or where the workplace as a 

whole has been complained of 

as “toxic”, such an investigation 

would not be warranted 

where the allegations are 

only by one employee against 

another. 

Employers would be better 

off using the money towards 

something that builds camaraderie 

and stronger workplace 

relationships, such as an 

employee day out or a midyear 

Christmas party. 

The 2018 Best Domestic Tourism Performance Award winners (from left to right): Graham 

Budd from Destination Queenstown, James Helmore from Lake Wanaka Tourism, Neil 

Gestro from AA Traveller & Tourism, and Jason Dawson from Hamilton & Waikato Tourism.


IT BUSINESS SOLUTIONS 

IT RECRUITMENT 

SPECIALISTS 

Waikato business 

grows and moves 

Increased demand for Burton and 

Associates services has led them to recruit 

more staff and to relocate offices this year. 

IT Industry Experience 

Locally Owned 

Local Knowledge 

National Reach 

p. 07 827 8982 

m. 021 888 048 

phil@burtonandassociates.co.nz 

www.burtonandassociates.co.nz 

Waikato Innovation Park 

9 melody Lane Hamilton 

80100 

While the demand for 

services has continued 

to grow, “we 

have found it very difficult to 

recruit consultants with the 

IT industry experience that 

is essential to our offering”, 

says Phil Burton. “But after 

a year of looking, we have 

been really fortunate to secure 

the services of Dianne Campbell. 

Dianne has 25 years’ 

experience in the IT industry, 

recently relocated from Auckland 

and was looking for work 

across IT and working with 

people – a perfect match for 

our business.” 

Mr Burton puts the growth 

in demand down to the fact 

that they are the only locally 

owned and operated IT 

Recruitment service and their 

IT experience factor. 

Having been working from 

the Innovation Park Co Space 

for over a year, the increase in 

staff numbers meant looking 

for more office space and they 

have been fortunate to secure 

space in a different building 

at Innovation Park. He reports 

that being based in the Innovation 

Park has had multiple 

benefits and they were keen to 

keep a presence in the park if 

at all possible. “So, securing 

floor space on level 1 of the 

CRV building is great for us.” 

Three of Burton and Associates’ 

staff, Dianne Campbell, 

Nicola Parker and Phil 

Burton, work from Innovation 

Park offices while a fourth 

member, Kate Phillips, manages 

finances from Auckland. 

Clients and candidates can 

contact Burton and Associates 

through their web site: 

www.burtonandassociates. 

co.nz 

Kate Phillips 

(Auckland based Admin) 

Phil Burton, Dianne Campbell and Nicola Parker. 

In New Zealand, a business is migrated to Office 365 every 15 minutes 

Is your business on Office 365 yet? 

Join us and Paul Bowkett, Territory 

Channel Manager for Microsoft New Zealand 

for a free Microsoft 365 seminar 

You’ll see and learn how the new Microsoft 365 (which includes the 

new Office 365 combined with Enterprise Mobility + Security and 

Windows 10) can help your business become more productive and 

profitable through the intelligent tools and collaboration offerings, 

while remaining protected against security threats. 

You should attend our HTG seminar if you: 

Date: 

Times: 

Location: 

Tuesday 16th October 

3.15 to 3.30 pm Registration 

3.30 to 4.30 pm Presentation 

4.30 to 5.00 pm Q&A and Networking 

The Verandah Cafe, 

Hamilton Lake Domain 

To register: Call HTG on 07 838 3019 

or visit www.htg365.co.nz 

■ Are evaluating ditching on-premise servers for a cloud solution. 

■ Still have not moved your Microsoft Office to Office 365 cloud 

versions. 

■ Are running Office 365 but want to know how to tap into the 

productivity of all its 25 modules. 

■ 

Are still running Windows 7, Windows Server 2008, SBS 2008 or 

Office 2013. 

■ Would like employees to be more mobile and to be able to work 

from anywhere. 

■ Have concerns about security and protection of your and your 

clients’ data 

■ Could use video communications more effectively to engage remote 

workers and clients. 

■ Want to work smarter, not harder. 

Work smarter not harder 

www.htg365.co.nz 

A2157T

Property & 

development 

LIFT OUT 

A WAIKATO BUSINESS NEWS SUPPLEMENT / WBN.CO.NZ 

SEPTEMBER/OCTOBER 2018

2 WAIKATO PROPERTY & DEVELOPMENT September/October 2018 

FREE! Spring Clean 

External House Wash 

When you bring your property to us 

by 31st December 2018 

Our service, your peace of mind 

Call Ben today to find out more! 

(T’s & C’s Apply) 

Kerry is a dedicated real 

estate professional who has 

been involved in the Hamilton 

residential property arena 

since 1993. He was also 

active in the marketing of the 

exclusive beach and canal front 

properties at Pauanui on the 

Coromandel Peninsula. 

Buyers Guide 

1) Look with your head and your 

heart, logic alone or pure emotion is not 

enough. 

2) Do your research, follow the 5 P’s 

principle. “Prior Preparation Prevents 

Poor Performance” 

Ben Roberts 

Business Development Manager 

027 311 5530 

bdm@wre.co.nz 

Michael Murray 

Business Development Manager 

027 474 6736 

871 Victoria St, 

Hamilton 

3) Be flexible with your “must have” 

list, know your priorities and what you 

will compromise on. 

4) Ask Kerry how to get maximum 

exposure to the market so you don’t miss 

any opportunities. 

5) Don’t hold back your feelings, don’t 

be afraid to express your interest in a 

property to Kerry, you need to know as 

much as possible. 

6) Think of the future when buying; resale, 

renovation or rental potential should 

your circumstances change. 

Lugtons have been and still are industry leaders 

in the marketing of both residential and lifestyle 

property in the Hamilton regions since 1955. 

Hence, with Lugtons heritage in the development 

of this City and together with the commitment 

of Kerry, are extremely proud of their role in the 

important buying and selling decisions of their 

valued clients. 

A5081T 

07 838 9988 

www.wre.co.nz 

Kerry Hopper 

DDI: (07) 838 5870 

Mobile: (021) 984 173 

www.KerryHopper.nz 

Kerry Hopper – Lugtons Real Estate 

Jacinda 

Operations Manager 

Mark 

Director 

Emma 

Letting Manager 

Callum 

Property Manager 

Katie 

Property Manager 

Cameron 

Senior Property Manager 

Quinovic Hamilton | P 07 839 0400 | www.quinovic.co.nz 

92 Ulster Street, Hamilton, Waikato

WAIKATO PROPERTY & DEVELOPMENT September/October 2018 

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J4207P


Five reasons to add an outdoor 

space to your office 

Anyone who’s been house-hunting has heard 

the phrase “indoor/outdoor flow” extensively 

repeated. But if you’re looking for a new 

office, it may never come up. 

good idea to add a clear roof, 

pergola structure or a deep 

eave to sit under so you don’t 

have to wipe everything and 

apply sunscreen every time 

you use it.” 

Well, maybe you 

should bring it 

up. Because even 

if it’s not on your radar, the 

most in-demand staff have 

“indoor/outdoor flow” on their 

office wish-list. That’s in part 

because writing an important 

work email in a nice, 

Wi-Fi-capable, sun-dappled 

spot encourages great emails. 

Why spend the money? 

Outdoor office spaces aren’t 

for every company. If you’re 

looking at moving into a vertical 

office block and don’t have 

access to the top floor, it might 

not even be feasible (in which 

case see Tip #5 Faking it). 

But if you do have scope 

in your new office search, or 

are currently in a space surrounded 

by an area ripe for 

conversion, interior architect 

Kelly Holland has one thing to 

say to you: “There are just so 

many benefits”. 

Chief among them? Productivity. 

Seventy-six percent 

of people polled in a recent 

survey say they get more done 

outside the traditional office 

environment. And there’s little 

wonder why. 

Spending eight hours under 

artificial lighting has been 

proven to sap cortisol, leaving 

fatigue and anxiety in its place. 

And last time we checked 

fatigue and anxiety aren’t very 

productive spaces to work in. 

But these areas are… 

1. Interior courtyards 

When you have a big office 

footprint many people are 

going to end up sitting a long 

way away from a natural 

source of light - unless you 

create an interior courtyard. 

And these spaces provide so 

much more than just light. 

“They give you a natural 

source of ventilation and circulation,so 

they’re cheaper to 

heat and cool,” says Kelly. 

“They’re also very cool 

socially, as everyone congregates 

there, like a giant water 

cooler.” 

2. Decks and conservatories 

“Decks can make really good 

meeting rooms,” she says. 

“They make for a much 

more relaxed setting, but if 

you have a big table you can 

still get everything done that 

you would inside.” 

With one condition. “It’s a 

3. Rooftop gardens 

Unlike Melbourne – which has 

a bar, deck or cinema perched 

on every rooftop – an omnipotent 

glance down at Auckland’s 

roofs finds most of them 

barren. 

Just waiting for an office 

swimming pool. We jest – 

though Kelly says a pool is 

both an amazing staff perk and 

use of space if you can afford 

it. 

But, she says that creating 

a simple rooftop garden 

is also fantastic for providing 

an oasis where staff can “get 

away”, without having to go 

anywhere. 

“Adding a rooftop garden 

with turf also helps to insulate 

the building.” 

4. Ready-to-go pods 

If you have an outdoor space 

adjacent to your office, but 

can’t think how to fit it out, 

wheeling something in may be 

the way to go. 

Well Design’s Work-Away 

Outdoor Pods are cubes with 

cut-out centres that you can 

dot around your outdoor area. 

Featuring a built-in seat, 

work surface and shade, they 

also come equipped with 

all-important Wi-Fi capabilities. 

Too much of a hi-tech 

investment? What about going 

the Kiwi way and rolling a 

caravan into the grounds for 

a fun breakaway workspace 

instead? 

Westpac recently did this 

in their Lower Queen Street 

Auckland branch, but we think 

your staff would be even happier 

if they get a bit of sun 

shining through their caravan 

windows. 

5. Faking it 

But what if you’re in a vertical 

building – the kind with no 

outdoor space anywhere you 

look for it? Bring it inside. 

“Living walls are very big – 

and make a big difference to 

the healthy feel of an office,” 

says Kelly. 

“They can be as simple as a 

polystyrene wall that you kind 

of ‘plug’ your plants into. You 

can hire people to install and 

maintain them to keep them 

completely fuss-free.” 

Kelly also recommends 

replacing fluorescent lights 

with LED ones. 

“These lights emulate natural 

daylight as the light is more 

diffused. Plus, they’re cheap 

to run, as they don’t use much 

power.” A cost-saving measure 

that keeps workers happy? 

Let’s start there. 

www.bayleys.co.nz/workplace/articles/insights 

Commercial 

Property 

Management 

At Bayleys, we believe relationships are what 

businesses are built on and how they succeed. 

We understand that to maximise the 

return on your property you need: 

Professional property management 

A business partner that understands 

your views and goals 

Speak to your Bayleys team today. 

Jan Cooney 

Snr. Commercial Property Manager 

P 579 0609 027 408 9339 

jan.cooney@bayleys.co.nz 

Brodie Thomas 

Commercial Property Manager 

P 579 0608 027 746 9218 

brodie.thomas@bayleys.co.nz 

Ashleigh Gee 

Facilities Manager 

P 579 0603 022 424 7308 

ashleigh.gee@bayleys.co.nz 

SUCCESS REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008

FROM THE GROUND UP 

WAIKATO PROPERTY WAIKATO & BUSINESS DEVELOPMENT NEWS September/October January/February 2018 2017 23 5 

Service and quality the key 

at Reinforcing Steel Supplies 

Importing steel is a far cheaper option than 

buying New Zealand made steel but, as 

several major infrastructure projects have 

recently learned, you get what you pay for. 

And what you get 

when you deal with 

Hamilton-based company 

Reinforcing Steel 

Supplies is quality New 

Zealand-made steel which 

has been rigorously tested and 

is fit for whatever purpose 

required. 

The company, which has 

been operating since 1999, is 

one of New Zealand’s leading 

suppliers of reinforcing 

steel and company head Sam 

Sherborne says they pride 

themselves on stocking only 

Kiwi-made steel. 

While this makes it hard 

to compete with imported 

products on price alone, the 

company succeeds by looking 

after its customers, she says. 

“It’s our service and our 

quick turnaround time that 

makes us different. 

“You’ve got to be fast in 

this game. Because of this 

we’ve become the supplier 

of choice for many clients in 

the industrial, residential and 

commercial areas.” 

Sam says Reinforcing 

Steel Supplies’ customers 

appreciate the honest and 

transparent service the company 

provides and with more 

than 20 years in the industry, 

staff have the knowledge and 

experience to provide effective 

solutions for projects of 

any size. 

“We get people come in 

off the street looking to do a 

driveway or something like 

that, all sorts of people buy 

our products. We understand 

the challenges of choosing the 

right reinforcing steel products 

for your projects, which 

is why we want to save you 

the hassle.” 

She says staff are always 

available to discuss project 

needs with customers and 

provide practical advice. 

“We’re a friendly bunch 

and happy to go over your 

needs to ensure you get the 

correct product for the job.” 

All the steel supplied by 

Reinforcing Steel Supplies is 

made in New Zealand from 

recycled steel and undergoes 

a rigorous testing regime 

before being allowed into the 

market, Sam says. 

That involves stretching 

the steel to its breaking point 

and in recent times imported 

steel being used on major 

projects throughout New 

Zealand has proved to be far 

weaker than initially claimed. 

This has led to concerns 

about the ongoing safety of 

the projects, which include 

important bridges and tunnels. 

Those concerns don’t 

apply to projects using our 

products, Sam says. 

With consumers placing 

an increasing focus on the 

environment and recycling, 

Reinforcing Steel Supplies’ 

products are well placed to 

take advantage of any moves 

towards locally made and 

recycled steel products. 

While based in Hamilton, 

Reinforcing Steel Supplies 

delivers its products throughout 

the central North Island, 

although as Sam says: “If 

someone wants steel in 

Napier, we’ll take it to them. 

“You can count on us to 

deliver to your location at a 

time that is best for you.” 

The company offers a wide 

range of multipurpose metal 

products and services, including 

steel rods, mesh, wire and 

accessories, and can provide 

either ready-made or madeto-order 

products to suit any 

project specifications. 

Reinforcing Steel Supplies 

is at 28b Foreman Rd, Te 

Rapa, Hamilton, 3200. Call 

07-849-8196, email reosupplies@xtra.co.nz 

or visit 

www.reinforcingsteel.co.nz 

Limited 

We specialise in reinforcing 

steel and mesh with all 

recycled NZ supplied steel. 

Family owned and operated. 

Contact us for free, 

no obligation quotes. 

ReinfoRcing 

Steel SupplieS 

28B Foreman Road 

07 849 8196 

reosupplies@xtra.co.nz


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defence. 

External Motion sensor 

lights will help to put thieves 

off. 

Plus make sure that you 

leave a light on inside the 

house when you go out at night 

or if you are going away for 

a few days. You can also get 

timers for the lights so you can 

set them to automatically turn 

on during the evening. 

2. Locks 

Decent locks are a must, but 

don’t then make the mistake of 

hiding a key as burglars know 

all the usual hiding places! 

In addition, make sure you 

change locks when you move 

into a new house. 

3. Security System 

Investing in a quality security 

system is a good idea. There 

are lots of options on the market 

to suit every budget. 

From high-tech smartphone 

operated ones to more 

basic models, a good security 

system and proper stickers 

on the windows are a great 

deterrent. 

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Once you have an alarm system 

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alarm goes off you can look 

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CCTV Cameras are far 

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on a piece of paper or 

just receiving a price is not 

enough. Call us today for an 

appointment. 

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WAIKATO PROPERTY & DEVELOPMENT September/October 2018 

7 

Cheal nurtures clients with 

expertise from a skilled team 

Kelly Pilkington - 

Chartered Structural 

Engineer, Cheal Hamilton. 

The last few years have seen 

significant and justified tightening 

of regulations for the design and 

construction of new buildings in 

New Zealand. 

Add to that the retrospective 

strengthening of 

old ones, the role of the 

structural engineer has become 

increasingly important, requiring 

imaginative and complex 

solutions that will preserve the 

look and feel of history whilst 

protecting the lives of those in 

and around them. 

Whilst Cheal is a multi-disciplinary 

consultancy offering 

expertise in Civil, Structural 

and Geotechnical Engineering, 

Resource Management 

Planning, Surveying and 3D 

laser scanning, its team of experienced 

Structural Engineering 

specialists bring not only 

extensive local knowledge 

of New Zealand’s codes and 

the unique and fragile ground 

on which our buildings stand, 

but the benefit of engineering 

skills and experience from 

around the world. 

The Structural division of 

the organisation has experienced 

excellent growth over 

the last year and its Hamilton 

team is no exception. 

Lead Engineers Kelly Pilkington 

and Cameron Murphy 

are passionate about their work 

and offer a high level of expertise 

in the areas of commercial, 

residential and industrial design 

and seismic analysis and 

strengthening across the private 

and public sectors. The 

multi-disciplinary approach 

of Cheal means that its clients 

benefit from the collaboration 

of a large team of professionals 

across 6 offices, all within easy 

reach of each other. 

Cheal’s philosophy is one 

of nurturing its clients and 

its people, the excitement of 

great projects and exceptional 

outcomes. 

Having settled into new 

premises on Anglesea Street, 

Director and Regional Manager 

Anthony Moss says that 

his aim is to further grow the 

team, bringing more talented 

Engineers, Surveyors and 

Planners into the fold where 

they can progress their careers, 

experience a supportive workplace 

environment and gain 

exposure to a wide range of 

projects. Great place to work? 

100% of our staff think so … 

Cameron Murphy – 

Chartered Structural 

Engineer, Cheal Hamilton. 

engineers | surveyors | planners 

Ph: +64 7 858 4564 

Level 1, 533 Anglesea Street, Hamilton 3204


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IT BUSINESS SOLUTIONS 

WAIKATO BUSINESS NEWS September/October 2018 29


Coming soon: payday filing 

The way employers report payroll information to Inland Revenue 

(IRD) is changing. Following the introduction of a new electronic 

reporting system, employers have had the option of filing payroll 

information every payday since 1 April 2018. From 1 April 2019, 

the new system will be compulsory for most employers, so it is 

imperative business owners get to grips with the new rules to 

avoid the risk of non-compliance. 

TAXATION AND THE LAW 

> BY HAYDEN FARROW 

Hayden Farrow is a PwC Executive Director based in the 

Waikato office. Email: hayden.d.farrow@pwc.com 

Under the old system, 

employers filed information 

about employee 

earnings and PAYE with IRD 

every month, regardless of 

how frequently they paid their 

employees. Under the new 

payday filing system, the information 

must be reported every 

time employees are paid, which 

could be complex for businesses 

with a combination of employees 

paid weekly, fortnightly and 

monthly. However, it is hoped 

that the new system will enable 

IRD to receive more timely and 

accurate information, providing 

employers and employees with 

increased certainty about their 

tax obligations and entitlements. 

From 1 April 2019, the new 

system will be mandatory for 

any New Zealand employer 

who withholds more than 

$50,000 PAYE and Employer 

Superannuation Contribution 

Tax (ESCT eg. Kiwisaver) per 

year. Paper filing will remain 

available for smaller entities 

who do not exceed this threshold, 

although they may also opt 

in. 

The details submitted to 

IRD will remain substantially 

the same, with additional information 

required in respect of 

ESCT payments, the pay cycle 

frequency, pay period start and 

end dates and the payday date. 

There will also be amendments 

to the way information is collected 

for new employees. The 

payday filing system will allow 

electronic onboarding of new 

starters, eliminating the need for 

the existing paper form process. 

The information will then be 

directly transmitted to IRD. 

IRD’s electronic system supports 

three ways of collecting 

the employment information. 

There is an option for direct 

filing from payroll software, 

depending on the accounting 

software used by the employer, 

bypassing the need for files to 

be uploaded through the ‘myIR’ 

system. Alternatively, information 

can be submitted electronically 

or manually through 

the employers’ online ‘myIR’ 

account. 

Generally, payday filing will 

require employment information 

to be submitted within two 

working days of each payday. 

So, for a business with a combination 

of employees paid both 

monthly and fortnightly, the 

filing deadline will be within 

two working days of both the 

monthly and fortnightly payday. 

However, for IR56 taxpayers, or 

employees below the $50,000 

threshold, the deadline will be 

extended to within 10 working 

days of each pay date, with 

an option to submit a single 

monthly report. 

A further deviation from the 

‘two day’ deadline lies in the 

area of employee share schemes 

(ESS). From 1 April 2017, the 

new employee share scheme 

rules have imposed a taxable 

benefit when employees are 

given shares for free, or when 

they have purchased shares 

below market value. Employers 

are required to report these taxable 

benefits to IRD; however, 

under the payday filing rules 

this remains a monthly obligation 

which effectively overrides 

the two day reporting requirement. 

The payday filing rules 

encompass this by deferring 

the date of the ESS benefit until 

the 20th day after the employee 

receives the benefit. For example, 

if an employee received 

free shares from their employer 

on 5 October 2019, the payment 

date for the purpose of reporting 

the benefit to IRD would be 

treated as 25 October 2019. 

Despite the increased reporting 

frequency required by payday 

filing, PAYE payment dates 

and methods of payment will 

remain the same. This means 

employers will continue to file 

an IR345 (employer deductions 

form) and send through payment 

to Inland Revenue once a 

month. 

Although the increased 

reporting frequency may appear 

burdensome at first glance, there 

is an opportunity for payday filing 

to reform payroll processes, 

becoming an integral part of 

the general accounting system 

rather than an additional 

monthly task. This integration 

will work best for software 

systems that can file directly 

to IRD, or for systems that can 

upload data directly to the IRD 

system. Although payday filing 

is currently voluntary, lots 

of software providers have 

already switched to the new 

system, providing the opportunity 

for employers to get to 

grips with the new rules before 

they become compulsory. Some 

employers may need to upgrade 

their existing payroll systems 

and procedures to ensure compliance 

by the mandatory deadline; 

hence, it is important that 

employers start considering the 

impact the changes will have 

now. 

The comments in this article 

of a general nature and should 

not be relied on for specific 

cases. Taxpayers should seek 

specific advice. 

Russell Drake Consulting provides specialist support 

to business owners and managers to enhance 

organisational efficiency, growth and profitability. 

We will work with you to develop solutions across a range 

of Employment Relations, Human Resource, Management/ 

Business Consultancy and Recruitment disciplines. 

Make us part of your team today. 

As your business grows it is more and more difficult to 

manage all aspects of your business. Is it time for you 

to outsource your Employment Relations and Human 

Resource requirements? As a company that exclusively 

represents the Employer, we offer practical, legally 

compliant advice to help you sort out your concerns quickly 

and efficiently. Our current suite of services includes: 

Employment Relations Advocates 

• Employment Law Advice 

• Representation in Mediation 

• Representation in the Employment Relations Authority 

• Advice on Misconduct, Serious Misconduct and 

Complaint Incidents 

• Employee Discipline and Performance Management 

Process Facilitation 

• Drafting Legally Compliant Correspondence to 

Employment Problems 

• Independent Investigations 

• Employer Representation in Personal Grievances 

• Employer Representation in Collective Bargaining / 

Negotiations 

• Restructuring and Redundancy Planning and 

Facilitation 

• Union Negotiations 

• And much more 

Human Resource Consultants 

• Advice and Coaching on Addressing Employee 

Concerns 

• Tailored Employment Agreements, Policies and 

Procedures 

• In-house tailored training 

• Salary and Wage Rate Benchmarking 

• Drafting Job Descriptions and Handbooks 

• Employee Performance and Appraisal Processes 

• Induction and Exit Strategies 

• Employment Culture Surveys 

• Development of Strategies to Enhance Organisational 

Culture and Staff Wellbeing 

• Independent Facilitation of Employee to Employee 

relationship disputes 

Recruitment Providers (Fegan & Co 2017 Ltd) 

You employ the people you like, we employ the 

people you need. 

With our expert knowledge of Employment Relations, we 

appoint people who will add value to the business and have 

the correct attitudes and behaviours to enable them to 

effectively integrate into your organisation. 

• Clearly Identifying the Attributes required for the Role 

• Drafting and Placement of Search Advertising 

• Candidate Care Management Processes 

• Behavioural Based Interviewing and Reference Checking 

• Psychometric Profiling (OPRA) 

• Ability Profiling (numerical, verbal, abstract reasoning 

and skills assessments) 

• Recommendations on Remuneration and Incentive 

Strategies 

• Drafting Offer Documentation 

• Facilitation of Offer Negotiations 

As an Employer, if you need assistance navigating the 

minefield of Employment Relations issues, Human 

Resource Assistance or looking for your next Employee, 

contact Russell Drake Consulting, knowing that they are 

on your side. 

Employment relations advice – personal grievance 

representation collective negotiation support & 

independent workplace investigations. 

Russell Drake Consulting 

Ph: 07 838 0018 

www.russelldrakeconsulting.co.nz 

J6750P


31 

Plant scientist wins coveted 

lifetime achievement award 

Plant and Food research scientist Dr Philip 

Elmer won a lifetime award at last month’s 

Kudos Awards. 

Dr Elmer leads a plant 

research team with 

more patents and biological 

product success than 

any other in New Zealand, and 

won the University of Waikato 

Lifetime Achievement award 

on September 27. 

He began his science career 

in the 1980s wanting to make 

a difference. While most were 

focused on finding new pesticides, 

Phil saw the tide was 

starting to flow toward organics 

and consumer demand for 

food without pesticide residue. 

In 1997 his skills were put 

to the test dealing with a crisis 

in the New Zealand wine 

industry. Fungicides used to 

control grape rot were failing 

and leaving detectable residues 

in wine. Phil led the development 

of innovative biological 

controls, which were later 

patented and have become a 

global export as well as being 

critical to sustainable practice 

in the local wine industry. 

Dr Elmer’s team achieved 

similar success delivering 

integrated pest management 

practices and tools to the NZ 

summerfruit industry. Since 

2010, Phil’s experience has 

been critical in the response to 

Philip Elmer won an 

award marking decades 

of research. 

vine-killing bacterial disease 

Psa, helping to fast-track the 

planting of new kiwifruit lines. 

Earlier in the evening Phil’s 

Ruakura Plant Pathology team 

won the Kudos Science Trust 

Agricultural Science Award. 

His team also received the 

Prime Minister’s Science Prize 

for this work in 2017. 

“Being a recipient of the 

Waikato University Lifetime 

achievement award is a huge 

honour for me and also for The 

New Zealand Institute of Plant 

& Food Research,” he said. 

THE 2018 KUDOS 

AWARD WINNERS: 

Dr Philip Elmer, University 

of Waikato Lifetime 

Achievement Award 

Andrea Soanes, Wintec 

Secondary Science Teacher/ 

Educator Award 

Kathleen Dabell, Hill 

Laboratories Laboratory 

Technician Award 

Dr Brendon Gill, Hamilton 

City Council Emerging 

Scientist Award 

Dr James Carson, Simcro 

Engineering Science Award 

Ruakura Plant Pathology 

Team, Kudos Science Trust 

Agricultural Science Award 

Dr Corinne Watts, 

Waikato Regional Council 

Environmental Science 

Award 

Michael Kaplan MD, PhD, 

Waikato DHB Medical 

Science Award 

“No one achieves an award 

like this without the love and 

support of family, friends and 

work colleagues and the hard 

work, dedication and friendship 

of the close-knit team I 

have the honour of leading at 

Ruakura.” 

Wine industry leader Dr 

John Forrest, says: “Phil has 

that rare gift of being an academic 

scientist who is able to 

communicate with everyone, 

plus he’s a great team leader.” 

His pioneering work has 

put New Zealand at the forefront 

of sustainable fruit and 

vegetable production. 

Eight categories of science 

excellence were awarded at 

the Kudos Awards, including 

medical, engineering, environmental 

and agricultural science 

plus recognition of science 

educators, lab technicians and 

emerging scientists. 

The Kudos Awards are run 

by the Kudos Science Trust, 

an indépendent advocate for 

science and innovation in the 

region. 

“These evenings are unique 

as the only regional science 

awards in New Zealand,” says 

Trust chair Prof Ross Lawrenson. 

“The Kudos awards 

demonstrate the contribution 

made by our Waikato scientists. 

They have pioneered 

many tools, made ground 

breaking discoveries, led 

major research projects leading 

to commercialisation and 

support our region's economic 

contribution - not only to New 

Zealand but internationally.” 

James Carson won the Simcro Engineering Science Award. 

Corinne Watts won the Waikato Regional 

Council Environmental Science Award. 

from 

LAB to 

LIMELIGHT 

2018 

For 12 years, the Kudos Awards have celebrated the genius 

of local scientists, educators and innovators and supported 

the incredible contributions they are making to our world. 

With the help of our major partners we’ve been able to 

award our top scientists from around the region to further 

their research. 

All that we do is possible because of our fantastic sponsors. 

Let’s give them the Kudos they deserve!


Skills shortages top barrier to business 

growth – what can we do about it? 

My journey began in the early 2000s when 

skills shortages began impeding the growth 

and capacity of my business, springboarding 

my involvement in regional labour 

market development. 

By ROGER EVANS 

Stafford Engineering and 

Smart Waikato Trust 

Right now, there is real 

concern about the 

impact of accelerated 

economic growth on the labour 

market especially if there is no 

strategy and buy-in to build 

the required workforce and 

develop the talent we need to 

take our businesses to the next 

level. 

If we are to reap the rewards 

from economic expansion, 

business needs to step up to 

build, and invest in, the future 

workforce. 

With the world of work 

undergoing rapid change, 

technology transforming jobs, 

changing demographics and 

accelerating growth, competition 

for skills is not going away 

Yes, some young people 

may not be work ready but 

there are plenty of employers 

who are not ready for them 

either. 

Today’s youth grow up in 

a world quite different than 

we did so it’s understandable 

they think and act differently. 

We are the adults and it’s up to 

us to help them transition into 

work rather than expect them 

to be like we were. 

NEET youth (Not in Education, 

Employment or Training) 

come from all sectors of society, 

not just the disadvantaged. 

In fact, it wasn’t that long ago 

my own daughter was NEET, 

and this from a family with 

networks and connections. 

What really astounds 

me is the biggest cohort of 

these young people are 19 to 

24-year-olds, many of who 

have completed or partly completed 

tertiary study and can’t 

find their way into the labour 

market. Who is taking responsibility 

here? 

In the early 2000s the engineering 

industry experienced 

significant skill shortages and 

we struggled to attract good 

young people. 

This was due in part to the 

erroneous message that the 

pathway to a successful career 

required a degree. Unfortunately, 

this left many young 

people and their parents believing 

that trades were a dead-end. 

In 2003 my former Wintec 

tutor called a meeting of 

industry leaders and described 

the looming skills shortage. 

From that meeting the Waikato 

Engineering Careers Association 

(WECA) was born and I 

accepted the role of Chair. 

In 2007 I connected with 

Katolyst (the original Waikato 

Economic Development 

Agency) with the view that 

people were the key to economic 

development. Funding 

was found to employ a person 

to focus on the issue of skill 

shortage and Mary Jensen was 

by far the most outstanding 

candidate. 

Following the subsequent 

winding down of Katolyst, 

Mary convinced me to stay 

the course and Smart Waikato 

Trust (SWT) was established 

with a focus on empowering 

young people through real 

education to employment pathways. 

Being involved has been 

good for my business, as I’ve 

personally connected with 

technology teachers, who 

have fed the best talent into 

our cadet and apprentice programmes. 

At Stafford, the pool of 

young men from farming backgrounds 

we have traditionally 

relied on to staff our business 

will dry up. 

We have recently undertaken 

a survey at Stafford 

Engineering to encourage our 

team to further embrace diversity. 

We’ll try to balance the 

gender ratio in an industry that 

is traditionally male, as well 

as offering more opportunity 

to young Māori. Exposing our 

business to these groups is part 

of our strategy. 

Working with WECA 

and SWT has expanded my 

involvement in, and knowledge 

of, other sectors and 

engendered within me a vision 

and commitment for change. 

Collectively employers 

need to help prepare young 

people for the transition to 

employment, and this is where 

organisations like these come 

in. 

What can you do to help? 

Invest in your workforce – 

grow your own. It doesn’t 

happen by itself. Get involved 

by connecting with secondary 

schools (Smart Waikato’s 

Secondary School Employer 

Partnerships (SSEP) is a great 

example), tertiary providers, 

Industry Training Organisations 

and embrace initiatives 

like SSEP, WECA and Cultivate 

IT, Waikato’s IT cluster. 

For me, the answer is simple: 

ongoing economic development 

funding channelled 

into labour market development 

and business taking ownership, 

collaborating and being 

part of the solution. 

ABOUT ROGER EVANS: 

Roger started his career as a 

plastics engineering cadet at 

Roger Evans 

Trigon Plastics, a “wonderful 

training programme” that 

quickly led to management 

roles. This training model led 

him to being closely involved 

in establishing Waikato Engineering 

Careers Association in 

2002 and Smart Waikato Trust 

in 2009, organisations helping 

young people to transition 

from education to employment. 

Roger and his brother 

Don started Stafford Industries 

in 1986, specialising in engineering 

for the food processing, 

packaging and materials 

handling industries. 

Smart Waikato’s Secondary 

School Employer Partnerships 

have been named finalists in 

the Economic New Zealand 

MBIE Excellence Awards for 

2018, in the Best Practice in 

Collaboration category. 

CKL’s business growth continues 

with a dedicated transportation 

engineering practice 

CKL is considered to be one of New Zealand’s most innovative and 

forward-thinking planning, surveying, and engineering companies. 

Now a fully integrated land 

development consultancy, 

with offices in Hamilton, 

Te Awamutu, and Auckland, CKL is 

intricately involved in shaping New 

Zealand’s development. 

CKL supports small and large-scale 

development projects and everything in 

between. 

The team of 100+ planners, surveyors, 

and engineers, provides expert advice, 

design counsel, and innovative 

engineering and stormwater solutions 

to help build new communities and 

environments where people love 

to live. 

CKL takes a holistic view to 

development projects; assessing how 

people interact with their environment, 

access land and buildings, and move 

through the built environment. 

With the introduction of a dedicated 

transportation engineering practice, led 

by Judith Makinson, CKL now provides 

additional expertise to clients across New 

Zealand. 

The in-house team of engineers 

prepares: 

• Integrated transportation 

assessments; 

• Travel plans; 

• Feasibility studies; and 

• Transportation master plans. 

CKL’s goal is to design and engineer 

living, recreational and commercial 

spaces that are easily accessible and meet 

the needs of residents, commuters and 

businesses. 

CKL proudly remains at the forefront 

of the land development industry, 

incorporating sustainable design and 

environmental engineering strategies into 

development projects. 

CKL welcomes Judith 

Makinson to the team 

Judith is based in CKL’s Hamilton 

office and provides advice and 

counsel to clients across New 

Zealand. She has over 20 years’ 

experience with a range of public 

and private sector developments. 

Working with oftencomplex 

commercial and 

residential developments, 

Judith demonstrates creative 

problem solving. Engineering 

solutions to meet the client’s 

needs are developed through 

master planning, which she 

carries forward into the detailed 

consideration of traffic effects. 

Judith Makinson 

Transportation Engineering 

Manager 

hamilton@ckl.co.nz 

Tel 07 849 9921 

teawamutu@ckl.co.nz 

Tel 07 871 6144 

auckland@ckl.co.nz 

Tel 09 524 7029 

J8621P


33


CHRISTMAS CONFERENCE AND EVENTS 

Celebrate the festive 

season at SKYCITY 

Hamilton 

SKYCITY Hamilton is the home of events 

and entertainment in the CBD this festive 

season with special events every week for 

groups or individuals to enjoy. 

Michelle Baillie, general 

manager SKYC- 

ITY Hamilton, says 

Christmas and New Year are 

always a vibrant time for SKY- 

CITY Hamilton with so many 

events and activities on site. 

“It can be a challenge, particularly 

for small teams, to 

find the time or resources to 

organise a truly memorable 

Christmas event. The events 

we organise are catered particularly 

for these businesses who 

want a big business celebration 

on a small budget,” says 

Michelle. 

The events are all unique, 

from a Christmas buffet dinner 

with live music, an entertaining 

burlesque show, through to 

a Casino party night learning to 

play popular casino games on 

our mock tables. 

The Christmas Buffet and 

Live Music function on Friday 

November 23 is for those who 

love to dance the night away 

with live music by The Anthill 

Mob. Tickets are just $90 per 

person. 

The Burlesque Christmas 

Show with Boom Boom Room 

Burlesque is an entertaining 

Christmas-themed Burlesque 

revue held on Saturday 

December 1. Tickets are $115 

per person or $1350 for a VIP 

table for up to 10 people. 

The Casino Party Night is 

back by popular demand after 

a sellout evening last year. 

Held on Friday December 7, 

included is a two-hour casino 

experience which will give 

every guest an opportunity 

to learn how to play the most 

popular table games such as 

Black Jack and Roulette using 

learn-to-play casino chips or 

‘funny money’. You must be 

20 years of age or over to take 

part in this experience. With 

music by DJ Thomas Hill and 

tickets for just $105 per person, 

this event is likely to sell 

out again this year. 

Tickets to all of these events 

include a two-course Christmas 

buffet dinner, a glass of 

sparkling wine for each person 

on arrival and a set wine, beer 

and soft drink package to share 

among the table. 

As well as the above events, 

the SKYCITY Hamilton team 

is preparing for a busy festive 

period of bespoke events for a 

variety of conference and business 

clients. 

“We develop a range of 

creative packages that use our 

private spaces as well as experiences 

across our site, such 

as team building at Bowl and 

Social, a classy pre-function 

event at Marble Room, a casino 

learn-to-play experience with 

funny money, or a themed gala 

dinner in our function centre. 

And with a range of amazing 

food outlets on site offering 

lunch and dinner, we can offer 

the best of everything in one 

great location,” says Michelle. 

For further information 

about any events or packages 

at SKYCITY Hamilton, please 

visit https://www.skycityhamilton.co.nz/hamilton-spaces/ 

or 

contact Hamilton.functions@ 

skycityhamilton.co.nz. Bookings 

are essential and subject to 

availability. R18 for the service 

of alcohol. Host responsibility 

limits apply. 

CHRISTMAS BUFFET AND LIVE MUSIC 

FRIDAY 

23 NOVEMBER 

6.30PM - MIDNIGHT 

THIS PACKAGE INCLUDES: 

• CHRISTMAS BUFFET DINNER 

• A GLASS OF SPARKLING WINE FOR EACH PERSON ON ARRIVAL 

• LIVE MUSIC TO DANCE THE NIGHT AWAY • DRINKS TO SHARE AMONGST THE TABLE* 

$90 PER PERSON 

SATURDAY 

1 DECEMBER 


JINGLE ALL THE WAY BURLESQUE SHOW 




• 60 MINUTE CHRISTMAS REVUE BY THE BOOM BOOM ROOM 


$115 PER PERSON OR $1,350 FOR A VIP TABLE FOR UP TO 10 PEOPLE 

VIP TABLE INCLUDES THE ABOVE ITEMS PLUS PRIME SEATING CLOSE TO THE STAGE AND A SPECIAL GIFT OF OUR CHOICE. 

FOR MORE INFORMATION ON OUR CHRISTMAS PACKAGES 

OR TO BOOK, PLEASE CONTACT US ON 

07 834 4989 OR 

EMAIL HAMILTON.FUNCTIONS@SKYCITY.CO.NZ 

FRIDAY 

7 DECEMBER 


SKYCITY CASINO CHRISTMAS 




• TWO HOUR COMPETITION STYLE CASINO EXPERIENCE 

ON OUR LEARN TO PLAY TABLES USING ‘FUNNY MONEY’** 


$105 PER PERSON 

*DRINKS TO SHARE AMONGST THE TABLE INCLUDES OUR CHOICE OF 1 BOTTLE OF RED WINE AND 1 BOTTLE OF WHITE WINE, 10 BOTTLES OF STEINLAGER PURE, ORANGE JUICE AND POST MIX SOFT DRINKS ** FUNNY MONEY GAMING IS RESTRICTED TO PEOPLE 20 YEARS OF AGE OR OVER. 

BOOKINGS ARE ESSENTIAL AND SUBJECT TO AVAILABILITY. NOT AVAILABLE IN CONJUNCTION WITH ANY OTHER OFFER. R18 FOR THE SERVICE OF ALCOHOL. HOST RESPONSIBILITY LIMITS APPLY. 

xmas ad.indd 1 

28/09/18 11:41 AM



WELCOME 

TO THE LOOKOUT 

Modern, relaxed, spacious... 

Perched on the outskirts of Te Rapa, 

the Lookout is the perfect spot to enjoy a 

relaxed meal or toast a special occasion. 

HAPPY HOUR 

Our Happy Hour is everyday from 

4-6pm. Come on in and enjoy $7 tap 

beer and $6 house wine. 

LIVE MUSIC 

Chill out to our in-house musicians 

Joe McNamara, Simon Hirst and 

Roy Chou-Lee. Every Thur-Sun early 

evening (times vary) 

BOOK YOUR 

FUNCTION WITH US 

Ask us about our private function 

space ‘the terrace,’ perfect for all 

occasions big or small 

LOCATION: 60 Church Road, 

Pukete, Hamilton 3200 

CALL: (07) 974 5540 

EMAIL: info@thelookoutbar.co.nz 

HOURS: Mon-Sun 11am - late*



Aaron Court Motel has opened a 

new cafe and everyone’s invited 

Aaron Court Motel, which sits on 

Hamilton’s accommodation strip at 250 

Ulster Street, has re-cently opened up its 

new cafe, Copper. 

By CAITLAN JOHNSTON 

The owners are using 

social media to get the 

message out there to 

make it clear the café is open 

to all. 

That’s because the café, 

which is situated inside the 

motel, is commonly mistaken 

by the public as only accessible 

to motel guests. 

However, that is not the 

case, says owner Linda Bulman. 

Before the café opened, 

the motel restaurant, Gerard’s, 

served breakfast, dinner and 

special occasion services. 

It became apparent to Linda 

that there was an increasing 

demand from her guests for an 

all-day casual option that had 

the benefit of serving lunch. 

“We’ve had an increasing 

demand from our customers to 

supply them with a cafe that 

would be able to cater to breakfast, 

lunch and dinner services 

as well as specialty range for 

occasions, conferences or meetings,” 

said Linda. 

Linda hopes the café, which 

boasts a relaxed atmosphere 

overlooking the pool, will 

become a day-time destination 

for anyone, not just her guests 

and customers. 

“Our biggest obstacle at the 

moment is making people realise 

that the cafe isn’t just for the 

motel guests,” says Linda. 

“We want to share our new 

space with everyone and we 

want people to be using it on a 

casual basis,” she says. 

To get the message out to the 

wider community, Linda has 

recruited some of her younger 

tech-savvy staff to take on 

the task of promoting the cafe 

through social media platforms 

such as Instagram. 

Linda hopes by breaking 

into the social media world she 

will be able to attract a different 

sort of crowd, as well as her 

usual business crowd, to the 

cafe. 

The cafe has been open for 

three months and it offers a 

flexible menu, a cabinet including 

many homely savouries and 

sweets and most importantly 

they have Manuka Bro’s coffee 

brewing at the ready. 

The cafe space is also used 

for the motel’s restaurant, 

Gerards, which is the longest 

running restaurant in Hamilton. 

The motel, which can 

accommodate up to 100 people, 

actually wasn’t always a motel. 

Aaron court employee Asha Nahna and owner 

Linda Bulman make the morning coffees at Copper. 

In the 1970s it was the wellknown 

Gerards restaurant and 

was surrounded by a lot of little 

motels. Over time the owners 

of the restaurant began buying 

the motels and that’s how it has 

grown to become Aaron Court, 

says Linda. 

Linda and her husband have 

owned the motel for 12 years 

after leaving the corporate 

industry when they decided 

they wanted to do something 

for themselves. Linda says they 

strive to transform the motel 

into a welcoming destination 

so that people can feel at home 

even when they’re away on holiday 

or for work. 

“It’s quite a long time to be 

in this industry and we love 

being able to provide for people 

when they’re away, we believe 

we’re quite intuitive when it 

comes to knowing what our 

customers need,” says Linda. 

The cabinet at Copper cafe is brimming 

with home style savouries and sweets. 

WE ARE NOW OPEN 

Come and see our new cafe 

Open 6.30am-9.30pm 

The perfect venue for: 

• Business and networking meetings 

• Coffee groups • Friday after work drinks 

• Small private functions we can cater 

up to 80 people • Sport groups 

Our catering and cafe menus are is 

prepared by our resident chefs. 

Menus can be personally designed to suit 

your individual group needs. Flexibility is 

certainly an option at Aaron Court Motor Inn. 

We would love to host your next event. 

Enquire now. Free off street parking 

250 Ulster Street, 

Whitiora, Hamilton 3200 

Phone 07 838 2599 

www.aaroncourt.co.nz/ 

aaron-court-motor-inn/hamilton



37 

How to get the most out of your 

company or association conference 

The core purpose of a conference is 

to engage, educate and connect your 

delegates. While it is often easy to set a 

theme, venue and date for your conference 

it is the finer details that make the biggest 

impact and are often the most challenging 

to get right. 

By ERIN MITCHELL 

Director, Momento Group 

Conferences, Incentives, 

Events and Travel 

Below are Momento 

Group’s top tips to 

help with the planning 

of your upcoming conference. 

1. Be diverse. Should you 

require speakers at your 

conference, ensure that you 

deliver diversity, consider 

speakers from all walks of 

business, community and 

industry. This trend will 

help engage a wider audience. 

2. Encourage conversation. 

Standing in front of delegates 

and reading content 

from slides is no longer 

enough. Delegates want to 

interact and feel a part of 

the moment. Engagement 

and unique conference 

moments are the key. 

3. Choose a venue that is 

unique. Think a little further 

outside the square and 

select a conference venue 

that will push boundaries. 

Don’t just use production 

and decoration, rid yourself 

of the ‘boring conference’ 

label and choose 

a non-traditional event 

space. 

4. Use an event app. Event 

apps are almost a necessity 

these days. Don’t just use 

them as a way to go paperless. 

Use them to their fullest 

capacity. Encourage 

interaction, networking, 

and engagement. Leverage 

sponsorship and branding 

opportunities with key 

suppliers. 

5. Use your event app as a 

measurement tool. Drive 

improvement and prove 

ROI. Collating data from 

event apps gives organisers 

an opportunity to use data 

from every scroll, tap and 

swipe to help improve their 

next conference. 

6. Extend your conference 

reach through live video 

and virtual reality. The 

use of live streaming and 

virtual reality technology 

will help create an additional 

experience for your 

delegates. Anyone with a 

phone can watch or even 

present at your event. 

7. Build a conference community. 

Delegates attend 

live events to connect 

with their wider industry 

or community. This gives 

organisers an opportunity 

to create a platform that 

will encourage engagement 

for delegates to 

engage all year round. 

8. Give your attendees the 

power to perform. Allow 

your attendees to create 

breakout sessions, create 

ideas for workshops or get 

up on stage and voice their 

opinion about a key topic. 

9. Provide instant response 

to attendees’ questions. 

Provide onsite conference 

ambassadors or an online 

conference concierge who 

will answer frequently 

asked questions (FAQs) 

and help delegates navigate 

their way around your 

conference. 

10. Make sure your conference 

is worth sharing. The use 

of social media platforms 

and hashtags has seen an 

increase in social sharing. 

As well as the standard 

Momento Group 

your local specialists in: 

hashtags create moments 

that attendees will want to 

share. This creates virality 

and helps to draw attendees 

to future conferences. 

Erin is the director of 

Momento Group, your local 

specialists in conferences, 

incentives, events and travel 

here in Waikato. 

Give Erin or the team at 

Momento Group a call on 07 

949 9990 to discuss your next 

conference and how they can 

help you create an event worth 

attending! 

• Travel • Incentives • Conferences 

• Events • Delegate registration 

Contact Annie at Momento Group 

on 07 949 9990 or 

email anniec@momentogroup.co.nz 

to discuss your requirements. 

Travel. Conferences. Incentives. Events 

SOMETHING DIFFERENT 

FOR yOuR NExT EvENT? 

With great food and coffee and an interesting space, 

Hamilton Airport is a great venue for your next 

business meeting or event. 

Email admin@hamiltonairport.co.nz to find out more. 

www.hamiltonairport.co.nz

38 WAIKATO BUSINESS NEWS September/October 2018


Tourism New Zealand 

boosting regions 

through science 


New Zealand has some of the world’s 

leading scientific minds, and with the help 

of Tourism New Zealand, their international 

counterparts are travelling the world to 

hear them speak. 

Since 2014, Tourism New 

Zealand has helped New 

Zealand’s science community 

to secure 112 science-related 

conferences, adding $138 

million to the economy. Several 

of these conferences have 

never been held in the Southern 

Hemisphere before. 

Professor Craig Cary of the 

University of Waikato says 

New Zealand’s approach to 

conference bids ‘blitzes’ the 

competition. He was an integral 

part of the teams that recently 

secured the Scientific Committee 

on Antarctic Research 

Biology Symposium in Christchurch, 

the 8th International 

Conference on Polar and Alpine 

Microbiology in Hamilton, and 

the 18th International Symposium 

on Microbial Ecology in 

2020 in Auckland – three events 

that will bring thousands of the 

world’s leading researchers to 

New Zealand. 

“To secure these international 

conferences we really 

need to do more [than our 

Northern Hemisphere counterparts]. 

Tourism New Zealand 

makes it easy – it makes us 

look so good. In the space of 

18 months we secured three 

major scientific conferences 

that have never been held in 

New Zealand before - that is 

unheard of. We couldn’t have 

done it without Tourism New 

Zealand’s assistance. The production 

values in the way they 

approach business event bids is 

very high, and showcases our 

work, our knowledge, and our 

regions. It’s done right,” says 

Professor Cary. 

“We anticipate registrations 

from more than 20 countries for 

the International Conference 

on Polar and Alpine Microbiology 

in Hamilton. This allows 

us to accentuate the profile of 

Waikato as a hub of science in 

New Zealand and showcase our 

region.” 

Tourism New Zealand has 

recently partnered with the 

Kudos Science Awards Trust, 

based in Hamilton, to further 

promote the science community 

and scientific business events 

potential in the region. 

Established in 2007, the 

Kudos Science Awards Trust 

is New Zealand’s sole regional 

scientific awards programme, 

recognising the achievements 

of Waikato’s top scientists, and 

supporting ongoing research. 

Professor Cary is a Kudos Science 

Awards recipient. 

Tourism New Zealand’s 

global manager business events 

Anna Fennessy says Hamilton 

is gaining an international reputation 

for scientific research and 

is the fourth largest region for 

business events behind Auckland, 

Wellington, and Christchurch 

(year ended June 2018). 

“New Zealand is renowned 

for its scientific innovation 

and research and is increasingly 

becoming recognised as 

a preferred location for scientific 

conferences and business 

events with superb service and 

support, world-leading knowledge 

hubs, and one-of-a-kind 

locations that incorporate business 

facilities, culture, entertainment, 

and cuisine. Business 

events bring economic benefits 

to a region, with delegates 

spending more than the average 

visitor and exploring the area. 

Business events also support 

our strategy to grow shoulder 

visitation with many of these 

events being held in shoulder 

seasons,” she says. 

Since 2016 Tourism New 

Zealand has supported 17 

Waikato-based international 

conferences through its Conference 

Assistance Programme 

and delegate marketing programmes. 

Nine of the 11 international 

conferences won were 

science-related (81 percent). 

Professor Craig Cary 

Introducing: MatteBlack Catering at 

Ngaruawahia Golf Club - see us for your Xmas 

function/weddings/party requirements now. 

We have it all at our fingertips - 

let us help you get organised! 

• Catering by MatteBlack - 

menus especially to suit 

your function 

• Venue for up to 200 people 

• Free Carpark 

• Bar with trained staff 

• Music - we have several 

options of bands/solo acts 

on offer 

Contact us now for further information 

Lyn MacRury 

Ph 07 824 8006 

Extension 803 

nga@golfwaikato.co.nz 

MatteBlack Catering 

Michele Bishop 

Phone 027 245 4652 

matteblackcatering@gmail.com 

Christine Armstrong, University of Waikato; Amanda Graham, Hamilton & 

Waikato Tourism; Jessica Vandy, Tourism New Zealand - Kudos Awards 2018.



Energise 

YOUR MEETING 

Keep your attendees energised and focused throughout your meeting with an 

afternoon activity. Hilton Lake Taupo has partnered up with Team Up Events to create 

the following exclusive packages. 

PACKAGE INCLUDES: 

• Arrival refreshments 

• Morning and afternoon tea 

• Stand up lunch, including orange juice, tea and coffee 

• Conference room hire and set up (break out rooms additional) 

• Pads and pens 

• Filtered water 

• Wrapped mints and fresh fruit station 

Plus choose one of the following Team Up Events options: 

BOOM TIME 

Energiser 

Boom Time is a wonderful sharp 

energiser to get people moving 

and in the right frame of mind 

ready for the day’s session. It’s 

a great way to stimulate your 

delegate’s minds and get them 

positive about the rest of the day. 

$85.00 per person 

BEAT THE BOX 

Indoor 

With teams battling it out to be the 

first to solve the code, the event 

takes an exciting twist as it shifts 

from competitive to collaborative 

as teams realise the only way to 

succeed is by sharing information, 

resources and ultimately coming 

together as one. 


GO TEAM 

Outdoor 

One of Team Up Events’ most 

popular activities. In this options, 

teams use iPads to compete in a 

GPS activated scavenger hunt. 


For more information, contact our dedicated Events team at 

sales.laketaupo@hilton.com or call 07 376 2313 

Terms and Conditions apply. Cannot be used in conjunction with any other offer. Subject to availability. 

Booking must be confirmed and contracted by 31 December 2018 and valid for new bookings only. 

Packages based on a minimum of 100 people.



Diverse experiences 

from a diverse team 

This year, Zealong Tea Estate welcomed 

their new tourism and events manager. 

Anish Singh has moved to the Waikato 

Region from Auckland, where he managed 

events across a range of venues. Before 

that, he worked in the events space in 

Scotland and India. 

With his wealth of 

experience, Anish 

joins Zealong’s 

team which comprise 25 different 

nationalities and languages. 

Maximising the combined 

wealth of knowledge 

and experience harnessed 

from around the globe, Zealong 

strives to provide extraordinary 

guest experiences to a 

diverse range of visitors. 

Whether guiding a tour 

group from overseas, hosting 

a world leader in the executive 

suite, serving a family at the 

Tea House, or accommodating 

a local company’s conference 

in The Vista, the Zealong team 

has the necessary cultural 

understanding to make everyone 

feel welcome. 

“We feel it is important 

to seek out foreign language 

speakers specifically, in order 

to welcome guests from overseas 

in their own language,” 

says Zealong general manager 

Gigi Crawford. 

Students of foreign language 

and other subjects from 

local tertiary institutions are 

given opportunities to learn 

while they earn, and potentially 

further their career with 

Zealong post-graduation. 

This, alongside support of 

other community and environmental 

initiatives, was a factor 

in Zealong’s 2016 WWBEA 

Community Contribution 

Award win. 

The international influence 

does not just stop at the 

front of house – head chef 

Tejas Nikam, who has worked 

alongside Peter Gordon in 

London and Auckland, leads 

a team of passionate culinary 

artists from around the world. 

Together, they draw on their 

backgrounds to develop the 

Halal-friendly, award-winning 

seasonal menus and Signature 

High Tea for which Zealong is 

known. 

To experience this unique 

blend of hospitality, do not 

hesitate to contact Anish and 

the team to discuss your next 

event. events@zealong.co.nz | 

07 854 0988 

Visit the Donovans Chocolate 

café and shop for a delicious 

chocolate treat, made in the 

Waikato. 

Select from a wide range of 

premium chocolate gifts for 

all occasions, or order online 

for delivery to your door. 

Cafe Hours: 

Monday - Friday: 

7:30am to 3:00pm 

Closed weekends 

& public holidays 

Donovans Chocolate 

137 Maui Street, Te Rapa, Hamilton 

P 07 847 5771 www.donovanschocolates.co.nz



Baypark is the Bay of 

Plenty’s entertainment hub 

As the temperature heats up, so does 

the excitement surrounding the Baypark 

Concert Series. 

Baypark is delighted to 

announce that celebrated 

kiwi musician 

Tim Beveridge will open for 

Dionne Warwick on her Greatest 

Hits Tour. Tim’s music 

career has spanned more than 

20 years and has encompassed 

many roles, including actor, 

singer, producer, conductor 

and arranger. 

As an independent concert 

producer Tim has conceived, 

produced and directed concerts 

throughout New Zealand. His 

singing career began in musical 

theatre, where he was one 

of the youngest performers 

to play the Phantom in “The 

Phantom of the Opera” in Sydney 

at the early age of 29. He 

was twice a finalist in the BBC 

Voice of Musical Theatre and 

his first recording, “Singer”, 

with the New Zealand Symphony 

Orchestra, went gold 

within four weeks of release. 

As a concert performer 

Tim has performed frequently 

with orchestras throughout 

NZ including the Auckland 

Philharmonia, Christchurch 

Symphony and New Zealand 

Symphony Orchestras. These 

include performing alongside 

well-known New Zealand 

performers such as Sir Howard 

Morrison, Dame Malvina 

Major, Simon O’Neill and 

Hayley Westenra. 

Dionne Warwick will perform 

on her Greatest Hits Tour 

on Sunday, November 11, at 

Baypark 

With timeless classics 

“Don’t Make Me Over”, “Walk 

on By”, “Anyone Who Had a 

Heart”, “Message to Michael”, 

“Promises Promises”, “A 

House is Not a Home”, “Alfie”, 

“Say a Little Prayer”, “This 

Girl’s in Love With You”, “I’ll 

Never Fall in Love Again”, 

“Reach Out For Me”, and the 

theme from Valley of the Dolls, 

she will captivate and entertain. 

Tickets are available from 

$85 at Ticketek, including 

exclusive VIP meet and greet 

opportunities. 

The first of Baypark’s 

concert series is The 

Merchants of Bollywood, on 

Tuesday, October 23. Direct 

from London’s West End, this 

theatrical dance spectacular has 

been seen by more than three 

million patrons worldwide. 

The Merchants of Bollywood 

features a cast of more 

than 30 performers direct 

from Film City Mumbai – the 

home of Bollywood Cinema. 

The show tells the story of the 

Merchants, the family dynasty 

that holds the responsibility 

Tim Beveridge, Dionne Warwick 

and The Merchants of Bollywood. 

of upholding the ancient traditions 

of the Kathak dance, the 

dance of the Gods. Shantilal 

Merchant is the last in the line 

of gurus of a tradition that is 

about to die out. 

New group ticketing and 

pricing has been released. 

Group of four I available from 

$219.60 or from $59.90 for 

individual tickets, from www. 

ticketek.co.nz 

2018 is shaping up to be 

extremely busy, with the calendar 

of upcoming events 

jam-packed full of a diverse 

range of things to do and see. 

Events that have never before 

come to Baypark are coming 

to Tauranga, highlighting the 

incredible growth we are experiencing 

across the region and 

at the venue. 

For something different the 

Weber Bros Circus will be at 

Baypark from September 27 

– October 21. Weber Bros Circus 

brings you an exciting new 

show ‘ADRENALINE’ featuring, 

The Globe of Death, FMX, 

and the show stopping act The 

Human Canon! Plus a whole 

lot more exciting International 

Circus Acts. 

Tickets start from $25 for 

an adult, tickets available from 

www.iticket.co.nz 

The Tauranga Fishing and 

Boat show November 2 – 4 

will showcase everything on, 

in and under the water. Including 

boats, jet skis, kayaks, 

dive equipment, fishing tackle, 

paddle boards, surfboards, 

spearfishing, trailers, outboard, 

windsurfing and kayak fishing 

tickets from $12 for an adult. 

For a full list of all 

events held at Baypark visit 

www.asbbaypark.co.nz or call 

07 577 8560. 

Fresh Balance Catering provides a delicious catering experience 

with a fresh twist for your occasion in the Waikato. 

Corporate - Day Time Deli – Packed lunches 

Christmas functions - Canapes - Buffet Dinners 

Everything we serve is sourced locally and crafted in house 

specially for your group by our passionate chefs. 

We offer a variety of options to make catering for your event 

easy. Choose from our menus or spin us your vibe - we 

provide a tailored experience for events big or small. 

We can also provide a venue for up to 70 for evening functions. 

• Get in touch to discuss your Christmas Gatherings now! 

freshbalance.co.nz 

E catering@freshbalance.co.nz P 021 297 3113 

• 

Every 15 minutes, a 

NZ business moves 

to Office 365 

In New Zealand, a business 

is migrated to Office 365 

every 15 minutes. Is your 

business on Office 365 yet? 

The Waikato/BOP’s longest-established 

IT company, 

HTG, has partnered with Microsoft 

NZ to bring you a FREE 

seminar on Microsoft 365. This 

is on Tuesday 16 October at 

3.30pm at the Verandah Café in 

Hamilton. 

Retire your on premise 

servers 

Do you have to retire your 

servers soon because you are 

running old operating systems 

software (such as Windows 

Server 2008 or any version of 

MS Small Business Server)? If 

so, this is a good time to evaluate 

whether you should ditch 

the on-premise server and save 

money and hassle. 

Microsoft has spent the last 

decade preparing its clients for 

migrating to its 365 platform. 

Microsoft 365 (which includes 

Office 365) is Microsoft’s latest 

cloud ecosystem product that 

allows you to move to the cloud 

with enhanced productivity, 

security as well as cost savings. 

Office 365 comes with 25 

modules – do you know 

that? 

If you are already running 

Office 365 come along to find 

out how you can benefit fully 

from all the 25 modules that 

make up Office 365. Modules 

such as Power BI that taps into 

your data to achieve amazing 

insights into your business. Or 

Teams that is improving collaboration 

among workers all 

over the world. 

Why attend this seminar? 

You should attend if you: 

• Are evaluating ditching 

on-premise servers for a 

cloud solution. 

• Still have not moved your 

Microsoft Office to Office 

365 cloud versions. 

• Are running Office 365 but 

want to know how to tap 

into the productivity of all 

its 25 modules. 

• Are still using Windows 7, 

Windows Server 2008, SBS 

2008 or Office 2013. 

• Would like employees to 

be more mobile and able to 

work from anywhere. 

• Have concerns about security 

and protection of your 

and your clients’ data 

• Could use video communications 

more effectively to 

engage remote workers and 

clients. 

• Want to work smarter, not 

harder. 

Paul Bowkett, the Cloud 

Territory Manager from Microsoft 

New Zealand, and Alan 

Chew, founder of HTG, will 

get answers to all your questions 

about Microsoft's vision 

of a mobile-first, cloud-first 

enterprise where teams collaborate 

across distances using 

shared documents, video conferencing, 

and applications 

that tie it all together without 

the need for on premise 

servers. 

Go to www.htg365.co.nz to 

read more about the event and 

to register.

YOUR DESTINATION FOR ALL YOUR FUNCTIONS, AFTER WORK 

DRINKS OR JUST A CASUAL DINING EXPERIENCE 

The Helm is and always will be 

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45 

Designers go green at 

Home & Garden Show 

A fast-growing trend in design is “green 

living” as New Zealanders become 

increasingly aware of the importance of 

sustainable building and interiors. 

In recognition of the trend, 

Green Living is the theme 

for this year's Interior 

Design Awards, which are 

hosted at the Waikato Home 

& Garden Show. 

In the competition, interior 

designers are challenged 

to incorporate “green living” 

into a 5m x 4m stand. 

From incorporating sustainable 

materials and energy-efficient 

products to 

including green colour and 

bringing outdoor influences 

inside, they are tasked with 

getting creative. 

Visitors to the Show can 

see the results from October 

4-7 at Claudelands Event 

Centre. They can also check 

out what’s on offer from more 

than 450 exhibitors, covering 

everything from smart technology 

in the new Samsung 

Smart Home feature to building 

solutions for sheds, tiny 

houses, sleepouts and more at 

the Street of Homes. 

“We know visitors this year 

are going to love the variety 

on offer - there’s such a great 

mix of exhibitors to see,” 

exhibition director Rebecca 

Hannah says. 

“Hundreds of experts are 

on hand over the four days to 

give free advice so bring along 

the plans or a sketch of your 

ideas to discuss direct with the 

business owners, designers 

and experts. 

“This is not only a useful 

day out for anyone interested 

in homes and gardens – it’s a 

fun one.” 

Old science 

- new technology 

This is Steve Mundy 

a director at Auctus 

Advisory- accounting and 

business development. 

Steve has found the 

Novothor relaxing, 

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ATP Laser Therapy Centre 

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relief and accelerated healing in 

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We use Low Level Laser Therapy 

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trend internationally but little 

known in New Zealand. 

This regenerative treatment 

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and speeds up healing, quite 

significantly in all tissues, skin, 

muscles, tendons, ligaments, 

an injury since she began using 

the NovoThor before the recent 

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The British army has 

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ticular advantage of reducing 

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of reducing inflammation & eralised pain and accelerating aches and pains and 

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Fieldays 

a focus for 

international 

trade 

Delegations from nearly 20 countries are 

coming to June’s National Agricultural 

Fieldays as the Southern Hemisphere’s 

largest agricultural event underlines its 

reputation as an essential tool in the 

country’s trade relationships. 

T 

By GEOFF TAYLOR 

he 49th Fieldays at 

Mystery Creek is gearing 

up to be another 

massive event following on 

from last year when despite 

very tough economic conditions 

for dairying, Fieldays 

attracted its second highest 

attendance ever. 

Many of the 1100 exhibitors 

have begun the often significant 

job of erecting sites and 

New Zealand National Fieldays 

Society chief executive Peter 

Nation says staff have inducted 

more than 7000 tradespeople 

to work on the 114 hectare 

property. Meanwhile volunteer 

numbers have been expanded 

this year to nearly 300 for the 

June 14 event. 

Fieldays’ theme this year 

is “Leading Change” and one 

vital element of that is leveraging 

off Fieldays’ international 

representation, says Peter. 

“We have nearly 20 countries 

coming to exhibit or 

visit.” 

He says this includes a 

AgriBusiness News 

United Kingdom delegation 

which has extra significance 

in the post-Brexit era, while 

the many other delegations 

include teams from Mexican 

and Vietnam. 

“Meanwhile China is bringing 

out two or three large trade 

missions and the Koreans are 

putting two entries into the 

Innovation Centre.” 

“Trade missions are looking 

at either distribution in or distribution 

out so the platform of 

Fieldays enables willing buyers 

and sellers to come together 

and form trade relationships. 

That is why we have the 

International Business Centre.” 

The theme “Leading 

Change” relates to Fieldays’ 

two underling goals which are 

growing agriculture through 

innovation, internationalisation 

and education and bringing 

town and country closer 

together. 

The “pillars” of internationalisation, 

innovation 

and education are represented 

at the event through the 


Read the full story at 

spark.co.nz/hamiltonbusinesshub 

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0800 482 426 

info@hubhamilton.co.nz 

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BAY NEWS 


Liquid gold looks 

to regain lost lustre 

Beekeepers anticipating a 

better harvest. Photo/Supplied 

Manuka Honey is positioned for recovery 

despite recent climatic setbacks and 

continuing concerns over copycat 

competitors. 

By RICHARD RENNIE volumes produced in 2017 

dropped from 19,885t the year 

before to 14,855t, with Manuka 

Manuka honey was 

being hailed as the 

new hort gold only 

a couple of years ago. Established 

and newly minted beekeepers 

were scrambling to 

secure hives, equipment and 

markets for the precious product, 

which was achieving 

prices as high as $80 a kg in its 

purest form. 

The 2017 Apiculture NZ 

conference had the feel of a 

Mystery Creek Fieldays, with 

equipment retailers spruiking 

trucks, handling equipment 

and hive options, while more 

than 1000 delegates queued for 

what was once a low-key, small 

venue event. 

But a couple of tough 

Springs hit the flowering rates 

hard for the increasingly valuable 

Manuka bush. Total honey 

Scott Coulter 

volumes hit particularly hard 

in parts of Northland, Bay of 

Plenty and East Coast, due to 

a poor Spring limiting plants’ 

early flowering ability. 

The fortunes of NZX-listed 

honey giant Comvita are an 

accurate barometer for the 

weather’s impact upon the 

sector in the past two years, 

and the challenges that still 

lie ahead for one of the country’s 

most rapidly emerging 

export sectors. 

It has been a bumpy ride 

for Paengaroa-based Comvita, 

which was the darling of the 

sharemarket two years ago, 

reaching the dizzying heights 

of $11.50 a share in September 

2016. 

But the record poor harvest 

that had the company 

only achieve 40 percent of its 

expected North Island Manuka 

volume resulted in Comvita’s 

share price going into freefall 

that Summer. The year-end 

loss of $5.5 million pushed its 

share price to an all-time low of 

$5.20 by July last year. 

Comvita’s share priced 

recovered to $9 by early this 

year, but was again knocked by 

an announcement the harvest 

was again poorer than initially 

expected, and profits were 

pushed back to $8.2 million, 

only half what had been initially 

expected. 

But Comvita chief executive 

Scott Coulter is upbeat 

about the sector’s prospects, 

and says he appreciates that 

being the only publicly floated 

company in the sector means 

he’s in the spotlight more than 

most. 

“Historically we have not 

had three bad seasons in a row 

for Manuka, and early indications 

are this Spring is looking 

more typical, and we are due a 

good one,” he said. 

The company has been 

working hard to buffer against 

the surges in Manuka honey 

supply that result from seasonal 

variation, including buying up 

$89 million of honey stock. 

Work is also continuing 

in trialling different Manuka 

varieties that flower at different 

times, particularly in the lower 

North Island. 

“That way if you do get a 

bad weather event, you have 

your risk spread and will not 

lose out entirely if there are 

later flowering varieties still to 

come.” 

However, having the good 

stockpile of Manuka on hand 

also means prices have not 

spiked upwards as much as 

might have been expected after 

another tough season. 

On the demand side, 

Coulter said markets were still 

strong, with good growth being 

reported in the US, as well as 

the company’s biggest market, 

China. 

US sales have grown to $26 

million of the company’s $186 

million turnover, while China 

makes up $46 million. UK 

sales have also recently surged, 

with a reported 17 percent lift 

over the past year to almost $9 

million. 

He attributes the success 

in China to the hard grind of 

forming a strong early relationship 

with their local distributor, 

who ultimately became Comvita’s 

joint venture partner. 

“You do have to invest the 

time in these relationships and 

keep up the contact regularly.” 

A couple of recent attempts 

by investors to buy Comvita 

have not come to pass. But 

Coulter said the due diligence 

processes that had been conducted 

had helped the company 

define more closely where it 

was heading. 

“We could see we were 

doing well in China and had 

started to do well in the US,” 

he said. “The only way you can 

manage both opportunities is to 

really focus resources to make 

both work.” 

The work on trials to build 

the supply of Manuka plantation 

has also gained greater 

traction, and is giving the company 

more confidence about its 

Protecting Manuka honey purity. 

Photo/Supplied 

supply chain’s continuity. 

Wendy Mossop of Mossop’s 

Honey has mixed feelings 

about prospects for the honey 

sector over the coming months. 

She, like everyone else, has had 

her fingers crossed for a better 

Spring-Summer harvest than 

the previous two years. 

However, she said that for 

once the weather may be the 

least of the sector’s problems. 

“We are seeing quite a few 

battles going on out in the 

industry at present,” she said. 

“We have the Australians 

fighting for the right to use 

the Manuka honey brand, and 

that’s affecting values, and 

there is the threat of China 

coming into the market in coming 

years with Manuka honey 

from cuttings grown there.” 

Meantime uncertainty continues 

to exist around MPI’s 

honey standards as officials 

try to fine-tune the science that 

is causing some headaches in 

standards’ interpretations. 

She said for smaller operators 

who have been drawn into 

the market by the prospects 

of big returns from Manuka 

honey, the past season has 

proven devastating, and prospects 

are not overly positive for 

them. 

“They are struggling to sell 

their Manuka because everyone 

[now] has plenty of honey 

on hand, and prices are well 

down on what they need them 

to be. They will be struggling 

to feed their hives going into a 

new season, and it will be very 

hard for them to see a profit 

from this.” 

There have been a number 

of smaller operators selling out 

their hives and in some cases 

having to walk away from their 

operations, she said. 

“Some of the issues there 

are to deal with, require more 

than just a good Spring.” 

Apiculture NZ chief executive 

Karin Kos said attendance 

at this year’s Apiculture 

conference did not reflect any 

loss of confidence in the sector, 

despite a couple of tough years. 

“We are of course hoping 

for a good season this year 

and the longer-term confidence 

in the industry is still good,” 

she said. 

“We continue to see strong 

market growth and having the 

MPI standards has helped reassure 

our markets.”


MP’s goals for region’s growth 

I am passionate about the Waikato region. 

I have five goals that will contribute 

towards ensuring our region continues to 

grow and thrive. 

By JAMIE STRANGE 

Hamilton-based Labour list MP 

1. Passenger rail 

Local councils are supportive of 

a passenger rail service between 

Hamilton and Auckland. 

NZTA have included funding 

in their National Land 

Transport Plan. I anticipate a 

further announcement after 

their board meeting on October 

5. A key to the success of this 

venture will be having a café 

and reliable WiFi or hotspotting 

service available, which will 

enable passengers to be productive 

while commuting. 

This initial rail service will 

be a first step towards a modern 

passenger rail network 

that serves the golden triangle 

between Hamilton, Tauranga 

and Auckland. 

This rail service will build 

on the good work done by the 

previous Government to facilitate 

population and economic 

growth between Hamilton and 

Auckland. Transport leads 

growth: I expect half a million 

people will settle in this corridor 

over the next 30 years, as 

Government, developers, and 

tourism operators turn their 

attention to this geographical 

area. 

2. Affordable housing 

Forty two percent of Hamiltonians 

are renting. Many would 

like to purchase a home, but 

have been finding it difficult 

due to rising house prices and 

related costs. 

I appreciate the work 

Hamilton City Council have 

done around Special Housing 

Accords (SHAs). SHAs are 

a short-to-medium term tool 

to bring more housing to the 

market through an accelerated 

resource consent process. SHAs 

must have a portion of housing 

less than $500k, making those 

houses eligible for KiwiBuild. 

Five SHAs have passed 

through Hamilton City Council 

over the past few months, consisting 

of around 3000 houses, 

and are currently being considered 

by Government. 

In order to encourage home 

ownership, this Government is 

proactively exploring a range 

of options including grants and 

shared-equity schemes. 

3. Community policing 

Our police officers do a fantastic 

job in our community. 

I highly value the important 

work they do, often at the hard 

edge of our society. This coalition 

Government will fund an 

extra 127 police officers in the 

Waikato region. 

We will also support a community 

policing model. We currently 

have five empty police 

stations in our city, plus empty 

stations in Cambridge and Raglan. 

Adding police resourcing 

will enable our area commanders 

to do more in our communities, 

preventing crime through 

building strong relationships 

with local families and communities. 

4. Māori tourism 

One of the goals of the Waikato 

Tourism Agency is around the 

Kiingitanga and New Zealand 

Wars. We are the sole region 

where the Māori King resides, 

and this creates huge tourism 

potential. The Kiingitanga treasures 

(taonga) are currently valued 

at $300 million. I believe 

this tourism potential is the 

largest un-tapped opportunity 

in our region. 

The Waikato River is our 

greatest natural asset. The 

Waikato River Regeneration 

Plan is an excellent piece of 

work, which identifies the key 

practical projects that will bring 

about environmental benefits 

for our water quality. I appreciate 

the work that has been done 

in recent years around opening 

this area up, as developers turn 

Hamilton to face the river. 

5. Special projects 

World class projects elevate 

a region, creating uplift for 

everyone. As a Government 

MP I bring key stakeholders 

together around collaborative 

opportunities, ensuring Government 

Ministers are aware of 

regional projects, and assisting 

in applying for central Government 

support. I brought seven 

Ministers to our region in July/ 

August, and have a further 

eight booked in between now 

and the end of the year. 

I am actively supporting a 

number of local projects, such 

as: Tainui Inland Port, Pacific 

Hub, Te Awa Lakes (an exciting 

housing and tourism project 

by Perry Group), Northern 

Districts Cricket training 

facility, Waikato University 

Sports Hub, Waikato Regional 

Theatre, a $50m sheep milk 

dryer at Innovation Park, Rural 

Medical School, returning All 

Black test matches to Hamilton, 

Rototuna Hub (including a 

swimming pool complex), and 

a range of health, education, 

and tech projects. Such is the 

positivity and growth in our 

region, new exciting projects 

are emerging all the time. 

I have been working closely 

with the newly formed Te 

Waka (Waikato Regional Economic 

Development Agency), 

to pitch a number of key projects 

to Government for funding. 

I appreciate all those who 

are working hard to ensure our 

region is the best place to live 

in New Zealand. 

So, your CEO is 

leaving? What now? 

It’s enough to make the knees 

of board members tremble. 

Your CEO has 

announced they are moving 

on. Whether it’s to a new job or 

retirement, they are going and 

that means changes at the top. 

At this point, HR kicks in – 

all thoughts go to recruiting a 

new CEO. 

But it’s worth pausing and 

putting your PR hat on too. 

How are you going to communicate 

this announcement internally, 

to staff, and externally, to 

clients, stakeholders, the industry 

and wider public? 

What risks are there – will 

staff feel concerned about the 

future of the company or their 

jobs? Will clients wonder if 

their projects or contracts are 

at risk without your CEO at the 

helm? Is there a perception that 

the CEO takes a lot of company 

IP and reputation with them, 

and how do you manage that? 

A well-planned communications 

strategy can ease the leadership 

transition, and mitigate 

risk to the company’s reputation 

or projects. 

Here are seven things to 

think about when communicating 

about leadership transition 

at a company or organisation: 

GATHER YOUR INNER 

TEAM 

– You’ll want to get your board 

or key members of the leadership 

team together immediately 

to start planning next steps. 

Keep things confidential and 

limited to just those who need 

to know. 

MAKE A PLAN 

- Start with a communications 

strategy. This is your road map 

for communicating about the 

leadership change. You need to 

decide what to say and how to 

say it, who to, and in what priority 

order. 

It’s an involved process, and 

generally includes gathering 

information, considering audiences, 

setting strategic communication 

objectives, crafting key 

messages, looking at communication 

risks and mitigation, and 

planning a timeline for all communications. 

DOT THE I’S AND CROSS 

THE T’S 

– An effective communications 

strategy is incredibly detailed. 

To do it well, it’s important to 

be thorough and consider every 

possible scenario with your 

communications execution and 

delivery. 

PREPARE THE 

COMMUNICATIONS 

– Once you have your road map 

written, and signed off by leadership 

team, it’s time to ‘do the 

doing’. This may involve crafting 

bullet points for the CEO’s 

departure announcement to 

staff, with all the key messages 

you want to convey. 

This is typically followed up 

by an email letter that goes out 

to all staff, confirming the contents 

of the meeting. Another 

letter will be sent to other audiences, 

including clients and 

stakeholders. 

As part of this preparation, 

it’s worth spending time brainstorming 

questions you may 

get asked so you are not caught 

unawares. In any situation 

where there is change, it can 

be upsetting, and it’s best to be 

prepared and have responses in 

place to assure staff and clients 

if needed. 

Get your email databases 

ready in advance, so everything 

is drafted, approved and you are 

ready to press send on the day 

of the announcement. 

STAFF COME FIRST 

– In any announcement of this 

kind, talk to staff first before 

clients and other stakeholders, 

and do it in person where you 

can. If you need to make the 

announcement across multiple 

office locations, consider 

getting staff in on Skype or a 

conference call, and ensure the 

senior leaders at those locations 

have been briefed prior to that if 

there are questions. 

MEDIA/PRESS RELEASE 

– When a CEO retires or move 

on, it can be a great chance to 

celebrate their achievements 

and contribution to the industry, 

region or community. Write 

a media release for an industry 

publication, business paper 

or local media outlet. There is 

PR AND COMMUNICATIONS 

> BY KATE MONAHAN-RIDDELL 

An Account Manager at HMC Communications, a 

Hamilton-based, award-winning public relations agency. 

often a good story to tell, especially 

if it’s a long-serving or 

founding CEO. A media story 

can also help with recruiting the 

new CEO. 

SOCIAL MEDIA 

– Don’t forget about sharing 

the news on your social 

media channels, after your 

staff announcement and client 

meeting and emails. A post on 

your business Facebook page or 

LinkedIn may be appropriate.


Tumultuous waters ahead for small business 

49 

With 53 percent of New Zealand 

businesses employing 100 people or 

fewer we are a nation of relatively small 

businesses. 

But as is often the case, 

even though we are a 

country of small operators 

by global standards, 

we punch above our weight. 

You only need to look at the 

Waikato companies which 

excelled in our recent export 

awards to see that innovation, 

determination and inspiration 

is alive and well in our country. 

I worry about the way business 

confidence is falling. Yes, 

the economic fundamentals 

are sound and the order books 

are looking healthy at present. 

But there are waves of legislation 

coming that business, 

particularly small to medium 

sized businesses, will have to 

navigate. 

We have been involved 

with shaping some of the 

changes coming our way, 

such as pay equity legislation. 

Working with Government 

and unions was essential to 

ensuring there was a reasonable 

protocol for how these 

claims would be managed. 

I think business owners can 

adapt to these changes. 

Pay equity has been 

well signalled, as have the 

increases to minimum wages. 

However, business owners 

will struggle with the long list 

of further changes in the pipeline. 

Even some changes in 

the Employment Relations 

Amendment Bill could be 

absorbed by business. But as 

many of you have stated, why 

change what is not broken? 

How is business to cope 

with simultaneous changes 

to the Employment Relations 

Act, how contractors are managed, 

changes in the labour 

hire industry and Fair Pay 

Agreements? No wonder business 

confidence is shaky. 

Add to this an unknown 

legal framework for reducing 

emissions, an electricity 

pricing review, a tax working 

group and lingering questions 

about costing/taxing of water. 

On their own, each of the 

above could possibly see 

most businesses finding a way 

HELPING BUSINESS SUCCEED 

> BY KIM CAMPBELL 

Kim Campbell is chief executive of the Employers and 

Manufacturers Association kim.campbell@ema.co.nz 

through the complexity, and 

each change may seem reasonable. 

But in a cumulative 

and compounding way they 

add up to a significant rewrite 

of the landscape business 

operates within. 

The Employment Relations 

Amendment Bill was reported 

back to Parliament in September, 

with minimal changes. 

We were disappointed that 

all our efforts, and yours, had 

not been listened to in any 

substantial manner. It would 

appear ideology has over-ridden 

the practical realities of 

operating a business. 

Many of you took the time 

to consider the ramifications 

of the Bill and provided your 

feedback to Government, 

either by our Fix the Bill campaign 

or by your own efforts. 

We are grateful for your support 

and concern. 

This is what democracy is 

about. Government needs to 

hear from business otherwise 

it will make its public policy 

in a vacuum. 

We agree with the Labourled 

coalition’s aim to raise 

living standards with higher 

wages, but this must be 

achieved with productivity 

gains to compensate for the 

higher cost of compliance that 

legislative changes will incur. 

Lamentably, nothing we 

have seen in any of the proposed 

legislation will do anything 

to improve our productivity 

performance. 

But we live in hope that the 

current coalition will deliver 

pragmatic changes, as it has 

done in other public policy 

areas, and the EMA continues 

to appeal for the same sensible 

approach in regards to industrial 

relations. 

The Mighty Waikato – growing for the future 

It seems like every day we 

are being approached about 

a new development, commercial 

accommodation opportunity, 

major event or visitor 

attraction for our region. All 

economic indicators, growth 

projections and visitor forecasts 

are pointing towards the emergence 

of the Mighty Waikato as 

a tourism powerhouse over the 

next 5-10 years. 

The proposed developments 

for the northern corridor 

from Hamilton to Pokeno 

are significant and potential 

game-changers for north 

Waikato. Large-scale commercial 

hotel accommodation, 

new visitor experiences and 

improved transport connectivity 

are among those currently 

being investigated. 

There is now Māori cultural 

product in Tūākau, a skydiving 

operation at Mercer Airfield 

and glamping in Mercer. The 

story of the Land Wars is now 

actively being told through 

the Rangiriri Café, the private 

All these developments 

are fantastic to see, 

and they align well 

with the strategic 

direction of the 

Tourism Opportunities 

Plan developed two 

years ago by Hamilton 

& Waikato Tourism. 

museum and tours through the 

remaining battle trenches at 

the Pā. There is also increased 

activity at Hampton Downs 

with the addition of a visitor 

information centre, coffee 

roastery, go-karting and other 

high-speed thrills. 

New developments proposed 

for the area include TaTa 

Valley in Pokeno which encompasses 

an eco-themed hotel with 

an agriculture experience surrounded 

by a working farm, and 

the restoration of Lake Kimihia 

in Huntly (the old Huntly East 

mine) to create a 1.2km long 

waterway for use as an aquatic 

centre for non-powered watersports. 

There is also the Te Awa 

Lakes development in Horotiu 

which proposes a mix of residential, 

commercial and visitor 

activities like a water adventure 

park and a top golf course. 

In Hamilton, the development 

of the $73m Waikato 

Regional Theatre with seating 

capacity for 1300, an art gallery, 

boutique five-star hotel 

and retail spaces would transform 

southern Victoria Street, 

anchored by Embassy Square 

(the home of Riff Raff) and the 

Waikato Museum. The Hamilton 

City Council has also 

included in its 10-year plan 

the addition of new gardens at 

Hamilton Gardens and development 

of a joint entry precinct 

between Hamilton Zoo and 

TELLING WAIKATO’S STORY 

> BY JASON DAWSON 

Chief Executive, 


Waiwhakareke Natural Heritage 

Park. 

Developments in Waipā 

include the newly opened Henley 

Hotel (previously Sarnia 

Park) which has undergone a 

major refurbishment and has 

14-premium accommodation 

suites and a refreshed event 

centre. Hidden Lake Hotel and 

Apartments overlooking Te Ko 

Utu Lake domain will open 

mid-2019 with 33 rooms and 

apartments, a bar and restaurant, 

and Waipa District Council 

have also recently approved 

the build of a Discovery Centre 

in Te Awamutu to tell the district’s 

social, cultural and natural 

history. 

In the south of the region 

there is a $40m, 120-bed hotel 

proposed for the Waitomo 

Golf Club site and the $20m 

Waitomo Sky Garden proposal 

incorporating a 70m bungy 

jump, a helter skelter slide, 

restored wetland, hot springs 

and café. Opening at the end 

of the year, the new three-storey 

Waitomo Adventure Centre 

will house an organic café and 

one of the region’s largest day 

spas. There is also a redevelopment 

plan for Otorohanga Kiwi 

House and new iconic i-SITE 

visitor information centre 

planned for Tokoroa. 

All these developments are 

fantastic to see, and they align 

well with the strategic direction 

of the Tourism Opportunities 

Plan developed two years ago 

by Hamilton & Waikato Tourism. 

The overall goal of the plan 

is to leverage the volume of visitors 

to our region by growing 

the value of tourism experiences. 

The benefits of this type 

of growth also ensure our retail, 

hospitality, transport and event 

operators have a sustainable 

future, providing year-round 

employment opportunities to 

cushion the impact of seasonal 

fluctuations and disperse visitors 

to all parts of our region. 

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There’s gold in software developers 

As an executive director of a software 

specialist I have always known that great 

software engineers and developers are 

rarer than gold. But now there’s a survey 

proving it. 

Access to software engineers 

and developers is 

a bigger constraint to 

companies than access to capital, 

the survey by economic 

internet infrastructure company 

Stripe found. 

Stripe asked Harris Poll to 

study thousands of company 

executives and software developers 

in more than 30 indus- 

tries to see how businesses are 

leveraging software developer 

talent, and what they could be 

doing differently. The results 

were recently published on 

Stripe’s website. 

“Companies no longer face 

challenges with scarcity of 

capital. Instead, as technology 

fracks into every aspect of the 

world economy, high-quality 

software engineers [and 

developers] are becoming 

the world’s most precious 

resource,” Stripe’s survey 

found. 

“Developers act as 

force-multipliers, and if used 

effectively, have the collective 

potential to raise global GDP 

by $3 trillion over the next 10 

years.” 

There’s an estimated 18 

million software developers 

in the world contributing 

NZD$77,000 each to global 

GDP. 

None of the findings of this 

report were news to us at Company-X. 

Nor, I suspect, the 

good folk at Stripe. The reason 

TECH TALK 

> BY DAVID HALLETT 

David Hallett is a director of Hamilton software specialist Company-X 

and chief nerd at Waikato Need a Nerd. 

they embarked on an expensive 

survey was to prove to 

the world just how worthwhile 

great software developers are 

and how hard it is to find them. 

Such is our reality at Company-X. 

We don’t bother 

advertising most of our software 

development opportunities 

externally because that 

would invite a plethora of 

applications from anyone who 

thought they could write code. 

Senior executives surveyed 

said the lack of quality software 

developer talent was one 

of the biggest potential threats 

to their businesses. 

Instead we inform the Company-X 

team about the opportunities 

and encourage them to 

recommend the great software 

engineers and developers that 

they know. That way we can 

tap the best talent on the shoulder 

and chat with them about 

the possibilities of joining us. 

Enthusiasm or 

experience? 

How do I get experience 

when fewer and fewer 

employers are willing to 

train me? 

How can I learn new skills 

when employers won’t give me 

a chance? 

These are questions I’m 

frequently asked by candidates 

looking for new opportunities. 

In reverse, many clients 

have become quite specific 

about their talent needs as they 

are operating in lean environments 

and don’t have surplus 

resources to help train new 

people. It’s a real catch 22 that 

could leave the business sector 

very exposed in the future. 

When we think of new 

employees, we often think 

about graduates or school leavers 

looking for their first role. 

Generally, these employees 

may not have a lot of specific 

work experience but are very 

enthusiastic to learn. 

Similarly, there is another 

workforce being left out by 

employers - conversations I’ve 

had with new New Zealanders 

show they are also facing the 

same dilemma. 

Employers narrowing down 

their employment choices are 

missing out on future talent – 

enthusiastic individuals who 

just need some great training 

and nurturing. 

Is there an easy answer to 

this situation? Not really, but 

when I ask clients what is the 

standout trait that impresses 

them at interview – what 

would make them pick one 

candidate over another – the 

majority tell me (by a huge 

margin) that enthusiasm takes 

PEOPLE AND CULTURE 

> BY SENGA ALLEN 

Managing Director, Everest – All about people TM 

www.everestpeople.co.nz 

the cake every time. 

It’s easy to get hung up on 

qualifications, experience and 

achievements but don’t forget 

that when employers are looking 

for new team members they 

are also asking themselves: 

“Will I enjoy working with this 

person?” 

In reality enthusiasm can 

also be a great risk-reducer. We 

all know that you can teach people 

skills and give them experience 

but enthusiasm can’t be 

nurtured. 

Recruiting managers tell us 

they’d pick a less experienced 

person with enthusiasm for the 

role over a more qualified person 

who appears dry. 

Some of this boils down to 

the opinions of whether the new 

employee will be fun to work 

with – potentially raise the 

energy of the team - but most 

importantly an enthusiastic person 

will be very motivated to 

learn from their mistakes and 

fix them. Enthusiasm is tangible 

isn’t it? We also call this trait 

drive, energy, passion, focus 

and a host of other terms. 

Hiring an inexperienced 

candidate will be an investment 

at first. He or she may require 

a bit of extra training, and will 

have a slightly steeper learning 

curve, but it will pay off if the 

candidate is a right fit for your 

company. Why? Well here’s a 

few good reasons: 

- You can shape the candidate 

from the start – an 

inexperienced employee 

means you can mould them 

from the start and they generally 

don’t come to your 

workplace with too many 

bad habits. 

- Inexperience breeds motivation 

for good performance 

– inexperienced 

candidates are often the ones 

with the highest work ethic 

(now I know there are some 

exceptions). They are new 

and very thankful that someone 

gave them the opportunity 

to get their foot in the 

door. 

- Enthusiasm drives work 

– if you hire someone who 

is hungry for the job rather 

than just there for the pay 

check, it will pay off. The 

most eager employees aren’t 

always the ones with the 

most experience. 

- It’s worth the investment 

– inexperienced candidates 

cost less than experienced 

ones initially but the cost 

in training dollars will be 

returned to you three-fold. 

Yes, there are some candidates 

who job hop after 

they have been trained, but 

overall it’s my view that 

when you invest in a candidate, 

give them a real shot, 

their loyalty is priceless and 

enduring. 

Ultimately the need for 

skills over enthusiasm and 

vice versa will always be situational 

(even the most enthusiastic 

person can’t perform heart 

surgery). Yet it could be very 

beneficial to consider the split 

between experience, knowledge 

and enthusiasm. Do you 

really want a robot who can hit 

the ground running, or someone 

who may need more support 

gaining experience but wants 

to learn because they care and 

they’re potentially capable?


Students take on IT challenge 

Two Waikato University students are 

building on success in a national IT 

challenge to develop a system aimed 

at helping businesses become 

carbon-neutral. 

By CAITLAN JOHNSTON 

They were part of a team 

of four that gained a 

highly commended 

award at the national MYOB 

IT Challenge final where they 

created a system for businesses 

to be able to work towards 

becoming carbon-neutral. 

Students Stephanie Hay, 

Nicholas Humphries, William 

Hohepa and Elisha Flemming 

are the four that made up the 

Waikato University team, CarbonKiwi, 

and were one of the 

five teams to make it from the 

regionals to the national final 

round of the challenge. 

The competition took place 

at the University of Auckland 

and contestants were tasked to 

develop a technology solution 

while keeping small-medium 

businesses in mind. 

CarbonKiwi’s technology 

solution is an online tool for 

businesses that will help them 

be mindful of and reduce their 

carbon production. 

Bachelor of Entrepreneurship 

student Stephanie said that 

her team shared a clear focus of 

having a sustainable future so 

their main goal was to develop 

something that would allow 

them and others to become carbon 

neutral. 

“Everyone talks about 

wanting to become carbon neutral 

but people simply don’t 

have the tools to do that,” said 

Stephanie. 

The tool works by an individual 

inputting their car details 

and distanced travelled into the 

system. It will then tell the individual 

how much carbon they 

created during their journey. 

The tool also has an automated 

offset function that, 

when pushed, will send the 

data the individual has logged 

back to the CarbonKiwi team 

who will then be able to determine 

how many trees need to 

be planted to make up for the 

released carbon. 

MYOB New Zealand general 

manager Carolyn Luey 

said how impressed she was 

with the competitors this year, 

especially CarbonKiwi and 

their tool. 

“Every year we are 

impressed with the calibre of 

the solutions presented and this 

year was no different, teams 

such as CarbonKiwi from the 

Waikato who really thought 

outside the box and developed 

new and innovative solutions,” 

said Carolyn. 

Despite the competition 

being over, Stephanie and 

Nicholas are continuing to 

develop the idea with help from 

Carolyn. 

“Carolyn Luey is continuing 

to mentor us and steer us 

in the right direction for where 

we want to go. We’re pretty 

lucky,” said Stephanie. 

The pair plan to launch the 

system in the next two months, 

pushing it through social media 

to begin with. 

They will be pitching it to 

small businesses but Stephanie 

says they have already got 

some big industry players on 

board from the vehicle and 

agriculture sectors. 

Once it’s all up and running, 

Stephanie says through the system 

they hope to plant one million 

trees. 

“One of our main goals now 

is to be able to plant one million 

trees in a year all around 

New Zealand,” said Stephanie. 

The rise of the Modern Office: Unconventional, 

open and collaborative workspaces 

Our recent project with 

Boffa Miskell allowed 

us to create a workspace 

that reflected their brand and 

working style. Working closely 

with Interior Architect, Bubble 

Interiors, they came up with 

an open plan layout that provided 

for a more collaborative 

and flexible working environment. 

They requested a light 

and bright space with natural 

elements to represent their area 

of work as landscape architects. 

The new office design and style 

meant they needed to move into 

a new space and Modern Office 

was contracted to meet their 

office furniture requirements 

for the new layout. 

It was exciting to be a part 

of the transformation of Boffa 

Miskell to help achieve their 

vision. Our design process is to 

identify the needs of your business 

and your individual tastes, 

which we then combine with 

our experience in office furniture 

and colour specification to 

create a harmonious working 

environment that will inspire 

office staff, increase productivity 

and ultimately help your 

business environment. 

With Boffa Miskells design 

we complemented the colour 

scheme by using crisp white 

and natural wood tones in many 

of the furniture pieces. The 

stools and ottomans selected 

were upholstered in bright, 

vibrant colours to add an element 

of fun and reflecting the 

easy going, informal personality 

of the Boffa Miskell team. 

The layout of the office was 

inspired by the way the Boffa 

Miskell team worked. Shared 

height adjustable desks and 

task chairs were positioned in 

one corner of the office creating 

a more traditional working 

space, while stools coffee tables 

and soft seating were scattered 

around other areas, offering 

alternative spaces to work 

according to the tasks they 

were performing. 

The modern office today is 

all about creating an inviting 

and collaborative space and to 

achieve this, it is important to 

consider functional and comfortable 

furniture. Whether 

you need a complete fit-out or 

a few items, we would love to 

chat with you and offer some 

suggestions to give your office 

space some personality. 

Wendy, our Waikato business 

development manager, has 

extensive expertise in developing 

creative solutions for clients. 

Call Wendy today on 027 

555 2297 or email her at 

wendy@modernoffice.co.nz 

Modern Office, 103 Tristram 

Street, Hamilton 

www.modernoffice.co.nz 

RECENT PROJECT - BOFFA MISKELL 

Creating offices which 

inspire, motivate and drive 

productivity. 

Wish your office looked this good? We can help! 

Contact Wendy to arrange a visit at our Hamilton 

showroom, 103 Tristram St. 

027 555 2297 / wendy@modernoffice.co.nz 

Desks | Chairs | Tables | Storage | Soft Seating | Collaboration Furniture 

Hamilton | Auckland | Tauranga / (07) 838 3081 / www.modernoffice.co.nz 

cohesive workspace solutions


J4679P 

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Email info@glenviewelectrical.co.nz | www.glenviewelectrical.co.nz 

“Making men look good since ages ago” 

BLUE SEPTEMBER 

On their bikes for 

Blue September 

Placemakers is a major sponsor of Blue September, the 

Prostate Cancer Foundation’s national awareness campaign, 

name 

CUSTOMER Customer 

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SCOTTY'S 

BOBCAT 

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branch will have 

PROOF // 

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COROMANDEL 

COROMANDEL 

seen staff wearing blue jeans 

Classification 


and blue wigs every Friday through 

Earthmoving 

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Services 

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September as the store does its bit for the cause. 

Clarence Street branch holds a 

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Kinsey says they get This year’s event was held at Shelford is another one to get 

some good-natured banter from Lochiel and raised an impressive on his bike to raise money. He is 

customers, but it’s all worth it. $4500. 

pedalling for prostate at Hampton 

Steve is happy to play his More visible in Waikato was 

Downs on October 7 with 

part in the various fundraisers a September Bikers in Blue ride fellow rugby greats Stu Wilson, 

Placemakers runs for Blue September. 

from the Clarence St store to Joe Stanley, Ian Kirkpatrick, 

Tauranga, with about 250 bikers Ian Jones and Dean Kenny. The 

“I think it’s a great cause. It - dressed in blue - taking part. public has been able to register 

has to be good for all of us,” he Steve says some came from teams to take part in the one-day 

says. 

Tauranga for the ride, and all endurance event, Pedal4Prostate. 

The number of Placemakers were fortified by a sausage sizzle 

branches around the Waikato 

at the start and a barbecue at PlaceMakers general man- 

means they spread out their the end, while similar rides were ager Bruce McEwen said the 

fundraising “blue dos”, including 

also held in Auckland, Welling- 

company wanted to raise as 

breakfasts, and each year the ton, Christchurch and Invercar- 

much money as possible for 

the 

gill. 

It’s incredible to 

think that one man 

is diagnosed with 

prostate cancer every 

three hours in this 

country 

the hundreds of thousands. 

When it comes to bike rides, 

impressive as the Biker in Blue 

events are, they’re not quite 

as inventive as a South Island 

event, a scooter ride from Bluff 

SHARPGRADE 

country, Laser 

online support System 

and 

patient education forums. It 

1.8 Wide Hoe also funds research including 

pilot studies, a Pasifika men’s 

Site Prep study, a urology nurses training 

programme development and 

Drilling study grants for nurses at Mas- 

Top ters level. 

Soil 

Truck Hire 

to Queenstown. The event is 

held every second year, with the 

last one in 2017. Riding on 50cc 

scooters travelling at 50kmh, it 

takes the participants about eight 

hours to travel the 220km, raising 

about $30,000 in the process. 

cause. 

Scotty Manderson 

Ph: 0274 592 486 

07-867 5257 a/h 

SHARPGRADE Laser System 

1.8 Wide Hoe SHARPGRADE Laser Laser System 

Site Prep 1.8 1.8 Wide Wide Hoe Hoe 

Drilling Site Site Prep Prep 

Top Soil Drilling 

Truck Hire 

Top Top Soil Soil 

Customer name SCOTTY'S BOBCAT SERVICES 

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/ / 

Directory Directory COROMANDEL 

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writing by email at Arthelp@yellow.co.nz or fax carefully. at 09 carefully. 523 To 7647 request To no request later corrections corrections changes or changes you must you notify must notify Yellow Yel in 

he won’t necessarily be leading 

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publish publish the advertisement the advertisement without without further further changes. changes. 

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Changes Changes required? required? Please Please email email Arthelp@yellow.co.nz or fax or to fax 09 to 523 09 7647 523 7647 (conditions above). above). 

ities this year are designed to get 

our customers and communities 

involved in Blue September.” 

The Foundation provides 

34 support groups through the 

Scotty Manderson Truck Truck Hire Hire 

Ph: 0274 592 Scotty 486 

Manderson 

07-867 5257 Ph: Ph: a/h 0274 592 592486 

486 

PROUD TO SUPPORT 07-867 5257 BLUE a/h a/h SEPTEMBER 

on CYAN Started 

Started 

on 

on 

24/10/2017 

24/10/2017 

14:09:32 

14:09:32 

CYAN MAGENTA 

CYAN MAGENTA 

Started on 24/10/2017 14:09:32 

CYAN MAGENTA YELLOW BLACK 

Proud to support Blue September 

Started Started on 24/10/2017 on 24/10/2017 14:09:32 14:09:32 CYAN CYANMAGENTA MAGENTAYELLOW YELLOW BLACK BLACK 

Mon 9.00am-5.00pm | Tues to Fri 9.00am-6.00pm 

Sat 9.00am-4.00pm 

Phone ahead to secure your place on our blackboard waiting list. 

Bryant Road, Te Rapa, Hamilton | Phone 07 981 1311 

www.whosyabarber.co.nz 

B8765H 

The team at Rosco Electrical is proud 

to support Blue September. 

J3379P

BLUE SEPTEMBER 

Proud to support 

Blue September 

www.feisst.co.nz 

B5482H 


Anthony Licht 

Goldsmith Gallery 

Jewellery-making may be an ancient 

profession but leading edge technology 

and excellent customer service is what 

sets Hamilton’s Goldsmiths Gallery Designer 

Jewellers apart. 

Anthony Licht, who established the gallery 

in 2000, is at the forefront of technology, 

design and technique. Anthony has two stores 

in Hamilton, one in Victoria street, and 

the second in Chartwell Shopping Centre. 

Goldsmiths Gallery Designer Jewellers has a 

superb front store that is a showcase for their 

large range of unique, hand-made, imported 

and NZ manufactured jewellery, as well as an 

award winning workshop with four qualified 

jewellers working with him. 

Anthony was the first jeweller in New 

Zealand to use CAD computer programming 

and a Roland wax milling machine, allowing 

customers to see a 3D image of their unique 

piece of jewellery before it is created. To remain 

at the forefront of the industry he has also 

invested in a 3D printer, and he now produces 

models of jewellery design from resin. 

Using the CAD programme, Anthony 

creates 3D images of bespoke rings, pendants, 

earrings, bracelets and brooches, which can 

be viewed from all angles. This allows for 

proportions, dimensions, shapes and colours 

to be arranged and altered, achieving a 

perfect, unique and breath-taking piece. 

Wax models are then made to the exact 

size of the finished product. 

“This is much more cost effective to the 

customer as it allows any changes to be made 

simply, with a few stokes of the computer 

keys. Then it gets cast into the metal of 

choice, perfectly, first time,” Anthony says. 

Anthony and his wife Michelle have 

owned and operated Goldsmiths for 18 years, 

establishing the business after moving from 

South Africa. They have built a reputation of 

professionalism and integrity with their blend 

of quality workmanship and competitive 

prices. The business has grown as a result of 

this reputation. The gallery is also a registered 

member of the New Zealand Jewellers and 

Watchmakers Association. 

Anthony learned his craft as an apprentice 

of his stepfather in Johannesburg, and he 

relishes the process of creating customdesigned 

jewellery to last a lifetime. 

Remodelling jewellery is an integral part 

of the business. “We specialise in recycling 

jewellery. Customers come to us with 

sentimental heirlooms that aren’t quite their 

style, or simply old jewellery that they never 

wear. Remodelling existing jewellery is a 

great way to bring your jewellery back to life 

or recycle something precious.” 

Goldsmiths Gallery Jewellers understands 

that jewellery is a very personal thing. It 

should tell a story about the person wearing 

it. So if you are looking for exceptional 

customer service at an affordable price 

where the customer is really listened to, visit 

Anthony and the team at 441 Victoria St or 

Shop 130a at Chartwell Shopping Centre. 

Goldsmiths Gallery 

441 Victoria Street, Hamilton 

P. 07 838 3418 

Ground Floor, Chartwell Shopping Centre 

P. 07 852 5341 

www.goldsmithsgallery.co.nz 

GET INTO GEAR FOR BATHURST 

The Team at Ebbetts are proud to support Blue September 

51-57 Alexandra Street. Hamilton, New Zealand 

email: parts@ebbett.co.nz 

Ph 07 839 4832 

www.ebbett.co.nz 

J23990P


Westpac Waikato 

Business Awards 

finalists announced 

Publisher 

Alan Neben 

Ph: (07) 838 1333 

Mob: 021 733 536 

Email: alan@nmmedia.co.nz 

Sales director 

Deidre Morris 

Ph: (07) 838 1333 

Mob: 027 228 8442 

Email: deidre@nmmedia.co.nz 

Editor 

Richard Walker 

Ph: (07) 838 1333 

Mob: 027 814 2914 

Email: richard@nmmedia.co.nz 

Production manager 

Tania Hogg 

Ph: (07) 838 1333 

Email: production@nmmedia.co.nz 

Graphic designer 

Kelly Milne 

Ph: (07) 838 1333 

Email: kelly@nmmedia.co.nz 

ADVERTISING INQUIRIES 

Please contact: 

Advertising account managers 

Joanne Poole 

Ph: (07) 838 1333 

Mob: (021) 507 991 

Email: joanne@nmmedia.co.nz 

Anne Terry 

Ph: (07) 838 1333 

Mob: (027) 493 9494 

Email: anne@nmmedia.co.nz 

Barb Hambling 

Ph: (07) 838 1333 

Mob: (029) 422 7227 

Email: barb@nmmedia.co.nz 

ELECTRONIC FORWARDING 

Editorial: 

News releases/Photos/Letters: 

richard@nmmedia.co.nz 

Production: 

Copy/Proofs: 

production@nmmedia.co.nz 

Subscriptions: 

accounts@nmmedia.co.nz 

12 Mill Street, Hamilton PO Box 1425, 

Hamilton, 3240. Ph: (07) 838 1333 

Fax: (07) 838 2807 | www.nmmedia.co.nz 

Waikato Chamber of 

Commerce chief 

executive Chris 

Simpson said once again the 

region was coming together 

to celebrate success and the 

accomplishments that were an 

integral part of our community. 

“We hear so often how this 

region is at the heart of the 

golden triangle; that its role 

in creating opportunity and 

reward for New Zealand is 

growing stronger every day. 

The finalists are the real-life 

examples of what our region 

LIQUIDATE IT 

The Westpac Waikato Business Awards 

finalists were announced at a special event 

on September 13 at the Waikato Museum, 

Grantham Street, Hamilton. 

Chamber of Commerce’s 

Paula Sutton and Chris 

Simpson. 

aspires to be, and tonight is 

the first step in identifying our 

champions for 2018,” Chris 

said. 

The category winners 

and the announcement of the 

Westpac Supreme Business of 

the Year will be announced at 

the Awards Gala Dinner, on 

November 2 at Claudelands. 

Tickets are on sale to the general 

public by contacting the 

Waikato Chamber of Commerce 

directly at help@waikatochamber.co.nz 

or 07 839 

5895 

Beca - Engineering Consultancy 

Cater Plus - Catering 

Civtec - Directional underground 

drilling 

Michelle Bailey from SkyCity Hamilton. 

WESTPAC BUSINESS 

AWARDS FINALISTS: 

WEL Networks - Electricity 

The Hamilton Club - Chartered 

Club 

Interactionz - Mentoring/Training 

Ultimate Clean - Residential/ 

Commercial cleaners 

Unbound Digital Marketing - Digital 

Marketing 

The Waterboy - Sports charity 

Winger Hamilton - Motor Vehicles 

YMCA - Health & well-being 

Corporate undertakers 

Company liquidations and restructures 

Kelera Nayacakalou 

BMS, LLM (Honours) 

021 0577198 www.liquidateit.co.nz 

Collins Automotive - Auto electrical 

Company-X - Software 

Dynamic Media - PR/Crisis 

communications 

Everest - all about people - HR/ 

Recruitment/Coaching 

Lead Social - Social media 

Maisey Harris & Co - Accounting 

Montana Group - Catering 

Soda Inc - Business incubation 

TDM Homes - House Builders 

EMERGING LEADER (Emerging 

leaders are those who are up and 

coming future CEOs) 

Angela Smith - The Kids Club Private 

Kindergartens 

Graig Elder - Cater Plus 

Nate Alley - Sentinel Homes 

Renae Smart - Civtec 

“We don’t just 

“We 

manage 

don’t 

your 

just 

manage 

property, 

your 

we protect 

property, 

your investment.” 

we protect 

your - David Kneebone, investment.” 

General Manager, 

Lodge City Rentals 

- David Kneebone, General Manager, 

Lodge City Rentals 

Contemporary NZ art works for hire 

in workplaces & private homes. 

FrEE consultation & installation 

Consultancy services available. 

Portfolio Art Hire 

Janet Knighton 

P 021 059 0028 E art.hire@xtra.co.nz


NEW MAZDA6. QUALITY TIME. 

New Mazda6 elevates quality and sophistication to an even higher level. Featuring a 

commanding exterior and elegant cabin design, the New Mazda6 is striking from any angle. 

With your choice of new SKYACTIV Petrol and Diesel engines or a 2.5 litre SKYACTIV-G 

turbocharged petrol engine¹ delivering 420Nm of torque, the New Mazda6 has been finely 

tuned to provide a stirring performance. 

Plus, with technology designed to inspire and world-class safety to protect from the 

unexpected, New Mazda6 offers a space to experience some quality time. See your local 

Mazda Dealer or go to mazda.co.nz for more information. 

¹ 2.5 litre SKYACTIV-G turbocharged petrol engine only available on Mazda6 TAKAMI. 

Now, what can 

do for you? 

HAMILTON | 473 Te Rapa Rd, Hamilton | P07 849 9899 fairviewmotors.co.nz 

J8616P

APPLY 

TODAY! 

BUILD A CONSTRUCTION CAREER AT FOSTERS 

One of Fosters strategic pillars is to contribute to community. Fosters is committed to 

injecting new talent into the construction industry and providing pathways for the next 

generation. Our mandate; great communities through strong foundations. 

The exciting construction industry offers several pathways to 

employment and for the third year running, Foster Construction 

has joined forces with FutureForce ® Waikato to offer students the 

opportunity to build a career in construction and apply for the Fosters 

Cadetship Programme. 

Whether you have you mind set on being a Quantity Surveyor or 

Project Manager or you dream of being at the forefront of the building 

site, Fosters want to help grow your future in construction. 

This is an exciting opportunity to kick start your career in the 

construction industry. Not only will you complete a qualification in 

your chosen construction field, but you will have the opportunity in the 

future to complete further studies necessary to attain supervisory or 

management roles within the company. 

Could you be the next Fosters Cadet? 

Applying is easy and applications are open now. 

Talk to your career advisor or gateway teacher 

as they will need to provide you with a letter of 

recommendation, then visit Fosters.co.nz/careers and 

fill in the online form. 

FOSTERS.CO.NZ . 07 849 3849

THE 

ULTIMATE 

CHRISTMAS 

DO 

15 December 

Waikato Cup is the 

ultimate Christmas 

celebration! 

Packages available at 

www.teraparacing.co.nz 

GARDEN BAR 

Feel the thunder of hooves and get as 

close to the finish line as you can get. An 

unforgettable experience, you’ll dine on 

a southern style BBQ lunch with glass of 

french champagne or beer in hand. 

THE TINSEL TERRACES 

Located high in the Public Grandstand 

you’ll have prime viewing of all the oncourse 

and off-course events. We’ve 

thought of everything, all you need to do 

is relax and enjoy the day. 

$95 pp $175 pp 

GENERAL ADMISSION 

A relaxed way to enjoy the day. Claim 

your grandstand seat for the day or 

wander around the course and take in the 

action at the parade ring. 

$20 pp 

THE CHRISTMAS VILLAGE 

The mini marquee village is sure to get you 

excited with prime track viewing. Feel the 

horses storm towards the finish line from 

your prime position. 

$135 pp 

TOP OF THE TRACK 

Our most prestigious racing and 

entertainment package on course, enjoy 

the finest local cuisine and premium 

beverages, whilst enjoying outstanding 

racing action and live entertainment 

throughout the day. 

$250 pp 

KENTUCKY LOUNGE 

Enjoy the comforts of the newly 

renovated Members’ Lounge which is 

situated on level two of the main stand. 

CENTENNIAL LOUNGE 

With a scrumptuous buffet lunch offering, 

spacious room and easy access to the 

grandstand, the Centennial Lounge 

Christmas Package is an affordable all 

inclusive way to bring your 

team to the track. 

PRIVATE GAZEBOS 

Perfect for small scale client hosting, 

or family catch ups. Set up your 3m x 

6m space as you wish. The new elevated 

location on the Northern Mound provides 

you with better access for set up, a bigger 

food truck village and bigger bars. 

$60 pp $165 pp 

$350 ea

07 849 2839 


Ken Browne Drive 

Te Rapa, Hamilton 3200 

Phone 07 849 2839 

Email functions@teraparacing.co.nz

Waikato Business News September/October 2018

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