SSF's Journal - Aug'18

The ‘Execute’ stage opens up with two streams –
front end linked transformational solutions such as
on-site automation, restructuring etc., and back end
process transformation solutions such as
consolidation, spin off, process redesign post
consolidation etc. Both are prioritized for speed of
execution and value generation. The execution plan
for each action is then detailed for each prioritized
action. Program management that combines project
management and change management is the key for a
great plan to be a successful one.
Post the execution, the Excel stage takes over to
stabilize the executed actions, progress change
management requirements to logical completion,
deepen process excellence areas and a business case
refresh to validate and ensure value delivery
plan/requirements.
The SDU offshoot: The Execution roadmap for SDU
follows a ‘Scope, Set-up, Operate and Excel’
(SSOE) methodology. The partner builds on the
transformation road map to scope the process
landscape, assess the potential for process and
headcount consolidation, creates an implementation
road map based on client priorities to set up the SDU,
and works out the business case for the actions
planned. At this stage, the SDU structuring options
are also evaluated and finalized.
Setting up and transitioning to the SDU with the
identified processes is the next stage of Execution.
Enabled by PCaaS, the emphasis is not on just
consolidating the processes as they exist but also to
assess and clean them up before transition, by
appropriate usage of process and technological
expertise, or streamline post consolidation. The client
company and the D-Cap partner are part of the
governance to drive the specific goals and
deliverables of the SDU to client/ internal customers.
The D-Cap partner provides the necessary
infrastructure, people and leadership to document the
processes and run the operations efficiently
leveraging PCaaS (Operations to Delivery) through
‘Aggregation of Capabilities’ to implement BPM
tools and systems, metrics, review frameworks etc.
The resources for PCaaS are deployed on need basis
by the D-Cap partner.
Besides a new SDU set up, the D-Cap model can
become operational even with SDU as the initiating
point when an existing low scale in-house centre
already set up is taken over or a current outsourced
operation is brought in as an SDU by the D-Cap
partner. Both these options become viable routes for
initiating the D-Cap model in view of the immense
benefits of PCaaS, the various advantages of
operating SDU under this model, and end-to-end
transformational focus including automation.
The D-Cap partner is committed to achieve the
agreed goals on Process Transformation by applying
robotics and other technology tools, Black Belt
(LEAN/ Six Sigma/ eSCM) projects, migration of
upstream/ down-stream processes, and other
business enablement services.
SEE – Strategic Advisory and End to End
Program Management & Execution for Transformation
SSOE - End to End
Set Up, Operations & Transformation Partner
Intrinsic to the aforementioned execution
methodology is the Business Partnership Approach to
be practiced by both the client company, led by the
CXO/ leader concerned and the D-Cap partner, as no
transformation strategy or solution, howsoever unique
PROCESS EDGE | AUGUST 2018 |
8
or innovative can succeed without active and
effective engagement of the people implementing the
same. Thus, leadership of both the client company
and the D-Cap partner must remain focused on the
customer, business and value with clearly understood
roles for each of them.
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