SSF's Journal - Aug'18

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THE HALL OF FAME – SSF Felicitations of BPM Achievers in Global India In 2015, SSF initiated the ‘BPM Achiever in Global India’ Awards to felicitate achievers in the Shared Services space for CREATIVITY & LEADING ENTERPRISE-WIDE SHARED SERVICES & BPM MISSION, DELIVERING VALUE AND BUSINESS TRANSFORMATIONAL IMPACT SHYAMA BIJAPURKAR 2017 ‘BPM ACHIEVER’ IN GLOBAL INDIA PRADEEP KAPUR 2016 ‘BPM ACHIEVER’ IN GLOBAL INDIA RAHUL SINGH 2016 ‘PIONEERING BPM ACHIEVER’ IN GLOBAL INDIA PANKAJAM SRIDEVI 2016 ‘BPM ACHIEVER’ IN GLOBAL INDIA K RAMESH 2015 ‘PIONEERING BPM ACHIEVER’ IN GLOBAL INDIA PROCESS EDGE | AUGUST 2018 | 34 www.sharedservicesforum.in
ABOUT THE ORGANISERS Shared Services Forum (SSF) SSF is a pioneering, interactive platform of Industry Veterans and Business Process Experts & Practitioners with a vision to create and disseminate knowledge for excellence in Business Process Management (BPM). We ideate and synthesize ‘best in context’ practices for successful adoption of business process in the corporate world. SSF began its journey in 2011 for the purpose of sharing of knowledge which was resident with a few leaders of the shared services and outsourcing industry. Over the years, it has built a strong network of thought leaders, experts, and change agents across all functions and several domains. In short, SSF’s mission is : To spread awareness of Value-Delivering Transformational Strategies for effective adoption of BPM To establish Winning Practices that result from exchange of knowledge To acknowledge, award and showcase Organizational Achievements & Professional Excellence To build a strong network of thought leaders, experts, practitioners and change agents SSF has progressively become the Forum of Interactive Excellence in India for Shared Services and Business Processes. The participants at the SSF platforms – interaction events, publications, seminars, workshops, etc., take back not only a myriad of experiences with respect to strategic execution of shared services strategy, but also connections and awards that bring in ‘Culture’ and ‘Value’ to the Industry. The On-Going Journey of SSF…. 10 Pioneering Leaders & BPM Achievers Felicitated 35 Organizations Awarded/ Recognized 170+ Speakers Shared their Expertise/ Experience 55+ Case Studies Presented 10 Release of SSF Publications 3 Research & Survey Reports 6 Frameworks for Building Capabilities Knowledge Partner SSF leverages the immense global and India industry experience of RvaluE in multiple domains, across many functions and in all forms of operating models. RvaluE signifies ‘Realizing Business Value’ and is a team of BPM Pioneers & Team of experienced Practitioners, Consultants, Facilitators and Coaches. RvaluE offers niche End-to-end business transformation services and solutions covering Redesign of Business Processes & Offshoring, Developing Talent & Capabilities of Individuals/ Organization, Industry Expertise for BPM strategy adoption & execution, technology and enhancements, and Innovative Solutions for Operations across Indian / Overseas Organizations, Shared Service Centres and the BPM Ecosystem. For any query related to Awards, Conclave 2018 or SSF, write to awards@sharedservicesforum.in www.sharedservicesforum.in PROCESS EDGE | AUGUST 2018 | 35
Page 1: AUGUST 2018 Innovation in business
Page 4 and 5: Table of Contents 3 COVER STORY Inn
Page 6 and 7: Few decades ago, by evolving and ad
Page 8 and 9: PCaaS: A Transformation Centric App
Page 10 and 11: The ‘Execute’ stage opens up wi
Page 12 and 13: Benefits Galore The Industry Agnost
Page 14 and 15: www.sharedservicesforum.in
Page 16 and 17: 8 th ANNUAL GLOBAL SHARED SERVICES
Page 18 and 19: multiple domains and a range of pro
Page 20 and 21: The Levels The Level is the final m
Page 22 and 23: Deployment of the Model The Process
Page 24 and 25: Calling the Attention of Financial
Page 26 and 27: The government of this country howe
Page 28 and 29: of senior executives with otherwise
Page 30 and 31: Front Office Middle Office Back Off
Page 32 and 33: SSF Excellence Awards, Recognition
Page 34 and 35: Awards & Recognition for Excellence
Page 38 and 39: A Scientific Art & An Artistic Scie
Page 40 and 41: BPM, in many organizations, is very
Page 42: DOMAINS RvaluE Group is Celebrating

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