SSF's Journal - Aug'18

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BPM, in many organizations, is very similar. The initiatives are taken to please some ‘emperor’ or the other and are executed in a highly predictable manner, dominated by a narrow vision. More often, it is too focused on the “emperor” that people even fail to point out that the emperor is not well dressed. This propensity to remain silent has sometimes even caused huge losses, including lives. The Columbia disaster of NASA is only one such example. The Board that investigated the disaster reported: "Cultural traits and organizational practices detrimental to safety were allowed to develop," and cited "reliance on past success as a substitute for sound engineering practices" and "organizational barriers that prevented effective communication of critical safety information" among the problems found. (Courtesy: Space.com) “The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, ‘Wrong jungle!.... Busy, efficient producers and managers often respond....‘Shut up! We’re making progress!” – Stephen Covey Leadership Dimensions of BPM BPM definitely needs inclusiveness, openness and creativity. The courage to challenge existing ways of working must be appreciated as a value. Of course, a clear framework and a disciplined approach is a must, with concrete focus on business objectives. In music, each raag has a rule. If one chooses that raag, the specific rules have to be followed. But that does not mean the lack of creativity since, within each raag, great composers have managed to create thousands of songs using just those seven or less notes. There must be scope for new ideas and radical changes. This does not mean re-inventing the wheel, but often re-invigorating the zeal. It sometimes means a Zero–base approach to ensure that we are in the right ‘jungle’. Also, the Organization should look towards increasing the ownership down till the last employee to enable shared vision of the enterprise. The highest level of Business Process Management would thus be Business Process Leadership, which is doing the right things rather than doing things right. From all of the above, we would find that BPM encompasses Strategy, Operations, Systems, HR and what not? And art permeates into all of these. “There is nothing so useless as doing efficiently that which should not be done at all.” – Peter Drucker Conclusion For BPM to become inclusive, creative, disruptive and profitable: I. Create an open environment. II. Build business partnerships amongst the internal leaders. III. Open the communication channels. Stop conducting ‘meetings’ and start having conversations. IV. Listen to the people concerned. This is the most powerful motivational tool ever. V. Empower them. VI. Ensure that all business leaders are inclusive in their approach. VII. Identify the negotiable and the non-negotiable parts of the BPM. Make all understand these. “Art is not a thing, it is a way,” – Elbert Hubbard Art is a way, a process. And process is an art. PE ABOUT THE AUTHOR Krish is a psychologist with a special focus on creative leadership and entrepreneurship. He is a Chartered Accountant with an MBA in HR and a Masters in Psychology, Organisational Psychologist, Chartered Accountant, Strategist, CEO Coach, Author & Keynote Speaker. 25+ years of corporate experience in Strategy, Finance, HR and Learning & Development, with leading Indian & Multi-National Corporations, and has designed the SMartT (Sports, Music, Art & Theatre) methodology for learning interventions.. He is Passionate about enabling peak performance of businesses, teams & individuals. PROCESS EDGE | AUGUST 2018 | 38 www.sharedservicesforum.in
GLOBAL CIO SUMMIT 2018 – A Curtain Raiser To be announced soon… In the year 2018, SSF is delighted to announce its first-ever Global CIO Summit 2018 The Global CIO Summit 2018 is SSF’s premier gathering of IT leaders. It’s an opportunity for IT chiefs and professionals to interact, exchange notes and gain insights from global technology and business leaders/ veterans/ experts. The participants at SSF’s Global CIO Summit 2018 will be able to explore the latest IT and business trends that will shape the business in the near future. The agenda of the Global CIO Summit 2018 has been categorized under three streams: Panel Discussions & Case Presentations, and Knowledge Sharing Interactions; Felicitation of a Leader in the Technology Space; SSF Publication on the latest IT and Business Trends The key focus areas of the One-Day summit are: Business transformation and technology management IT-Business issues and solutions Changing technology landscape Staffing and security Artificial intelligence and machine learning Cyber Security and data safety New technologies for competitive edge Who are attending: SSF’s Global CIO Summit 2018 is a highly-focused C-Level Summit for the technology leaders and business strategy heads of some of the major corporates and shared services organizations with participation of: C-Suite Executives, Business Heads, Technology Heads, Heads of HR/ IT/ Supply Chain and BFSI Leaders CIOs CTOs IT Directors and Senior IT Executives IT Managers and Senior Business Executives Entrepreneurs of the Rural Sector; Business strategy Leaders/ Managers Senior functional managers from multiple functions like, Quality/ Process Excellence, Finance & Accounting, Corporate Compliance, Supply Chain & Logistics, Information Systems, Human Resources Managers/ Leaders from Shared Services /BPO – F&A, HR, Supply-chain, IT, Operations Attendance is limited to CIOs, CTOs, Business and Technology Heads, C-Suite Executives, IT Directors, General Managers of IT and their direct reports. SSF reserves the right to refuse attendance to any person not fitting the above roles or from a non-sponsoring vendor organization. FOR QUERIES ON PARTNERSHIPS OR PARTICIPATION, WRITE TO summit@sharedservicesforum.in www.sharedservicesforum.in
Page 1: AUGUST 2018 Innovation in business
Page 4 and 5: Table of Contents 3 COVER STORY Inn
Page 6 and 7: Few decades ago, by evolving and ad
Page 8 and 9: PCaaS: A Transformation Centric App
Page 10 and 11: The ‘Execute’ stage opens up wi
Page 12 and 13: Benefits Galore The Industry Agnost
Page 14 and 15: www.sharedservicesforum.in
Page 16 and 17: 8 th ANNUAL GLOBAL SHARED SERVICES
Page 18 and 19: multiple domains and a range of pro
Page 20 and 21: The Levels The Level is the final m
Page 22 and 23: Deployment of the Model The Process
Page 24 and 25: Calling the Attention of Financial
Page 26 and 27: The government of this country howe
Page 28 and 29: of senior executives with otherwise
Page 30 and 31: Front Office Middle Office Back Off
Page 32 and 33: SSF Excellence Awards, Recognition
Page 34 and 35: Awards & Recognition for Excellence
Page 36 and 37: THE HALL OF FAME - SSF Felicitation
Page 38 and 39: A Scientific Art & An Artistic Scie
Page 42: DOMAINS RvaluE Group is Celebrating

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SSF's Journal - Aug'18