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COVER STORY<br />

Connecting Malta for a better<br />

Future<br />

Interview Sonia Hernandez, Vodafone<br />

Malta’s new CEO p.06<br />

EXCLUSIVE INTERVIEW<br />

Artificial Intelligence and Customer<br />

Service – Here to help?<br />

Interview with Pierre Mallia, Managing<br />

Director, iMovo p.12<br />

CORPORATE INTERVIEW<br />

Organizational Standard, Excellence<br />

& Outstanding Achievement<br />

Interview with Mark Farrugia, Regional<br />

Director at Lidl Malta Ltd p.16<br />

SPECIAL FEATURE: SRB<br />

Delivering Financial Stability<br />

Exclusive Interview with (SRB) Chair, Elke<br />

Könige p.28<br />

MALTA BUSINESS REVIEW<br />

<strong>ISSUE</strong> <strong>46</strong> | 20<strong>18</strong><br />

Newspaper Post


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Together we thrive


your perfect atmosphere<br />

Malta Business Review<br />

CONTENTS<br />

Issue 45<br />

34 THE COMMON BACKSTOP: HOW IT WILL<br />

STRENGTHEN THE SINGLE RESOLUTION FUN<br />

Single Resolution Board Article by SRB Vice Chair, Timo<br />

Lottinyemi<br />

COVER STORY<br />

6<br />

INTERVIEWS & FEATURES<br />

36 EMPOWERING PEOPLE TO POWER THEIR<br />

GOALS<br />

Shield Consultants 1-2-1 interview series with key<br />

employees<br />

06<br />

CONNECTING MALTA FOR A BETTER FUTURE<br />

Interview Sonia Hernandez, Vodafone Malta’s new CEO<br />

38 3DZ – TOLY GROUP CASE STUDY<br />

How Toly uses 3D printing<br />

TALKING POINT<br />

08 EU-WIDE PROTECTION AND SUPPORT FOR<br />

WHISTLE-BLOWERS<br />

New system to protect and encourage reporting of<br />

breaches of EU law with safeguards against retaliations<br />

and protects whistle-blowers<br />

INTERVIEWS OF THE MONTH<br />

12 ARTIFICIAL INTELLIGENCE AND CUSTOMER<br />

SERVICE – HERE TO HELP?<br />

Interview with Pierre Mallia, Managing Director, iMovo<br />

12<br />

16<br />

16 ORGANIZATIONAL STANDARD, EXCELLENCE<br />

AND OUTSTANDING ACHIEVEMENT<br />

Interview with Mark Farrugia, Regional Director at Lidl Malta Ltd<br />

<strong>18</strong><br />

28<br />

BLOCKCHAIN SUMMIT INTERVIEW<br />

<strong>18</strong> TRUST IS A WAY OF LIFE<br />

Martin Vella interviews Manuela Sedvartaite founder of<br />

SociumTrade<br />

SPECIAL FEATURE: SINGLE RESOLUTION<br />

BOARD<br />

28 DELIVERING FINANCIAL STABILITY<br />

Exclusive Interview with (SRB) Chair, Elke König, responsible<br />

for the management of the organisation,<br />

the work and the Executive and Plenary sessions of the<br />

Board (EP)<br />

OUR GOLDEN PARTNERS<br />

42 SCOPE ASSIGNS MALTA FIRST-TIME CREDIT RAT-<br />

ING OF A+ WITH STABLE OUTLOOK<br />

Euro area membership, high economic growth,<br />

prudent fiscal management among Malta’s credit<br />

strengths<br />

<strong>46</strong> IN<strong>NOV</strong>ATE AND GROW! MALTA’S IN<strong>NOV</strong>ATORS<br />

INVITED TO JOIN THE EIT COMMUNITY<br />

The European Institute of Innovation and Technology<br />

(EIT) is showcasing its innovation cooperation<br />

opportunities during an Awareness Day in Kalkara<br />

50 THE GENDER PAY GAP<br />

President of Malta Marie-Louise Coleiro Preca about<br />

the gender pay gap<br />

SIMON<br />

ESTATES<br />

56 BREXIT: ENSURING A SMOOTH TRANSITION<br />

Isabel Teixeira Nadkarni on EU safety and quality standards<br />

to be maintained<br />

4


COVER STORY<br />

Connecting Malta for a better<br />

Future<br />

Interview Sonia Hernandez, Vodafone<br />

Malta’s new CEO p.06<br />

Newspaper Post<br />

EXCLUSIVE INTERVIEW<br />

Artificial Intelligence and Customer<br />

Service – Here to help?<br />

Interview with Pierre Mallia, Managing<br />

Director, iMovo p.12<br />

CORPORATE INTERVIEW<br />

Organizational Standard, Excellence<br />

& Outstanding Achievement<br />

Interview with Mark Farrugia, Regional<br />

Director at Lidl Malta Ltd p.16<br />

SPECIAL FEATURE: SRB<br />

Delivering Financial Stability<br />

Exclusive Interview with (SRB) Chair, Elke<br />

Könige p.28<br />

MALTA<br />

BUSINESS REVIEW<br />

PUBLISHER<br />

<strong>MBR</strong> Publications Limited<br />

OFFICES<br />

Highland Apartment - Level 1,<br />

Naxxar Road,<br />

Birkirkara, BKR 9042<br />

+356 2149 7814<br />

EDITOR<br />

Martin Vella<br />

TECHNICAL ADVISOR<br />

Marcelle D’Argy Smith<br />

SALES DIRECTOR<br />

Margaret Brincat<br />

DESIGN<br />

<strong>MBR</strong> Design<br />

ADVERTISING<br />

Call: 9940 6743 or 9926 0163/4/6;<br />

Email: margaret@mbrpublications.net<br />

or admin@mbrpublications.net<br />

CONTRIBUTORS<br />

Giacomo Barisone; Bernhard Bartels; Antoine<br />

Bonello; George Carol; James Vella Clark; Neil<br />

Corlett; Jaume Duch Guillot; Elke König; Timo<br />

Löyttyniemi; Pierre Mallia; Isabel Teixeira<br />

Nadkarni; Manuela Sedvartaite<br />

SPECIAL THANKS<br />

DOI; European Parliament Information Office in<br />

Malta; European Parliament, Directorate- General<br />

for Communication/Press Office; European<br />

Research Council; FIMBank; HSBC; LinkedIn;<br />

Edwards Lowell & Co.; MORGEN EUROPA; OPR;<br />

POLITICO SPRL; Politico Global Policy Lab; PTV<br />

Group; Taylor & Francis Group.<br />

PRINT PRODUCTION<br />

Gutenberg Press Ltd<br />

QUOTE OF THE MONTH<br />

“Our greatest weakness lies in giving up. The<br />

most certain way to succeed is always to try just<br />

one more time.”<br />

Thomas A. Edisonn<br />

Disclaimer<br />

MALTA BUSINESS REVIEW<br />

<strong>ISSUE</strong> <strong>46</strong> | 20<strong>18</strong><br />

All rights reserved. No part of this work covered by copyright may<br />

be reproduced or copied and reproduction in whole or part is strictly<br />

prohibited without written permission of the publisher. All content<br />

material available on this publication is duly protected by Maltese<br />

and International Law. No person, organisation, other publisher or<br />

online web content manager should rely, or on any way act upon<br />

any part of the contents of this publication, whether that information<br />

is sourced from the website, magazine or related product without<br />

first obtaining the publisher’s consent. The opinions expressed in the<br />

Malta Business Review are those of the authors or contributors, and<br />

are not necessarily those of the editor or publisher.<br />

EDITORIAL<br />

Midlevel managers are underperforming and underserved<br />

in a world of increased competitive pressures and reduced<br />

resources, midlevel managers are the lifeblood of the company.<br />

They execute the most important strategic priorities. They<br />

motivate the company’s employees.<br />

And yet, in most organizations, this key group is underperforming,<br />

with estimates of nearly half of midlevel managers’ performance<br />

seen as fair to poor. Traditional leadership development programs<br />

aimed at this group fall short of expectations. They either do not<br />

work within a company’s priorities or distract from day-to-day<br />

work. Many focus too much on specific skills, neglecting crucial<br />

leadership concepts like self-awareness, mind-set, and values.<br />

BREAKTHROUGH LEADERSHIP: Focusing on mind-set and skill set is the first event that <strong>MBR</strong><br />

Publications Ltd will be organising in 2019, together with Resource Productivity Consulting Services,<br />

and engineered by Prof. David J Dingli. Our research indicates leadership development for midlevel<br />

managers would be more effective if knowledge and skill sets were more tightly integrated with<br />

the development of leadership mind-set and attitudes. That’s what the Breakthrough Leadership<br />

event we have in mind is designed to do.<br />

Breakthrough leaders see themselves and the world differently. They believe the organization<br />

is their responsibility. Breakthrough leaders are made, not born. Through extensive work and<br />

research we have found that building breakthrough leaders requires development of deep<br />

expertise across core disciplines.<br />

In Malta there is a scarcity of Breakthrough leaders, across the social, civil, government, political and<br />

business clusters. Most leadership training provides incremental change. <strong>MBR</strong> programs provide<br />

monumental change. Change in retention, self- and employee- satisfaction, and performance<br />

across the board.<br />

This <strong>MBR</strong> event set for February 22nd 2019, is designed to bring today's managers and<br />

professionals the fundamental information they need to stay competitive in a fast-moving world.<br />

From the preeminent thinkers whose work has defined an entire field to the rising stars who will<br />

redefine the way we think about business, the event will bring leading minds and landmark ideas<br />

that have established <strong>MBR</strong> as the B2B platform for ambitious businesspeople in organizations. This<br />

event will create an “ownership” culture of integrity, responsibility, innovation and inspired action<br />

across departments and teams.<br />

When leaders grow, the community and companies grow too! Watch out for more news and<br />

information about this event in the coming weeks.<br />

As the curtain closes down on another year, the last quarter, like the last few miles of a race, is a<br />

great time to dig deep and aim to excel. Much can be accomplished in a few short weeks. After all,<br />

while everyone else is pulling up, the winner is often the one who finds the strength for one more<br />

burst of speed. I close this year with a T. S. Eliot quote- “Only those who will risk going too far can<br />

possibly find out how far one can go.”<br />

Happy Christmas and a peaceful New Year to all.<br />

Martin Vella<br />

Editor-in-Chief<br />

Malta Business Review<br />

Talk to us:<br />

E-mail: martin@mbrpublications.net<br />

Twitter: @<strong>MBR</strong>Publications<br />

Facebook: www.facebook.com/MaltaBusinessReview<br />

Malta Business Review’s editorial opinions are decided by its Editor, and besides reflecting the Editor’s<br />

opinion, are written to represent a fair and impartial representation of facts, events and provide a correct<br />

analysis of local and international news.<br />

Agents for:<br />

www.maltabusinessreview.net<br />

5


Malta Business Review<br />

COVER STORY INTERVIEW<br />

Connecting Malta for a better future<br />

By Martin Vella<br />

<strong>MBR</strong> interviews Sonia Hernandez, Vodafone Malta’s new CEO, who has been living in Malta with her<br />

family for the past five months, where she already feels at home. Sonia is personally committed to making<br />

a significant positive impact and reiterates that Vodafone will be investing in helping transform people’s<br />

lives for the better and in bringing more value to Malta.<br />

<strong>MBR</strong>: Can you tell us how you started your<br />

career and worked your way to the top spot<br />

at Vodafone?<br />

SH: I joined Vodafone in April 2012 and have<br />

21 years of international experience in the<br />

telecommunications industry.<br />

I graduated as an electrical engineer in<br />

Madrid in 1996, with a final thesis on<br />

microelectronics at the Technical University<br />

of Darmstadt in Germany. I started my<br />

career working in sales for Siemens, based in<br />

Munich. I then decided to undergo a drastic<br />

change in my career, with the aspiration of<br />

one day getting into general management,<br />

and changed to Human Resources.<br />

After fifteen years working for the same<br />

company, I was offered the opportunity to<br />

make the change to one of the largest global<br />

telecom operators: Vodafone. I joined the<br />

management team of the Global Vodafone<br />

Procurement Company based in Luxembourg<br />

in 2012 as Head of Global Radio Access<br />

"We have a duty to<br />

work within the<br />

community to create<br />

better, more inclusive<br />

societies and deliver<br />

more value to this<br />

great country.<br />

Supply chain. I was promoted to Director of<br />

Global Supply Chain Commercial & Services<br />

in 2015, as well as a member of the Board<br />

of the Vodafone Procurement Company in<br />

Luxembourg. I was also appointed member to<br />

the Board of Kabel Deutschland Holding AG<br />

and Supervisory Board of Vodafone Germany<br />

GmbH. After six years in Luxembourg Supply<br />

Chain I was offered the CEO role of Vodafone<br />

Malta.<br />

Nothing has been easy or “free of charge” - I<br />

have always felt stretched, along every step<br />

of the way, but I always applied my passion<br />

and drew from my reserves of courage to<br />

successfully make it happen. For many years,<br />

I was the only woman in most meetings;<br />

but that didn't bother me at all. I am very<br />

authentic and straightforward person, and I<br />

always felt well supported by the industry.<br />

<strong>MBR</strong>: What can you tell us about Vodafone's<br />

new strategy?<br />

SH: We feel we have a duty to work within<br />

the community we operate in to create<br />

better, more inclusive societies, and deliver<br />

more value to this great country. This aim is<br />

6


COVER STORY INTERVIEW<br />

Malta Business Review<br />

Sonia Hernandez<br />

at the heart of Vodafone’s recently launched<br />

purpose: "connecting Malta for a better<br />

future". Our new Digital Vodafone strategy<br />

is the vehicle by which we will achieve this<br />

purpose.<br />

There are three pillars within the framework<br />

of our new Vodafone strategy: connecting<br />

a digital society, help protect Malta and<br />

the environment, and inclusion for all as a<br />

company culture. Our leadership in Internet<br />

of Things will underpin all three pillars whilst<br />

being the best digital workplace is our<br />

foundation for attracting and retaining the<br />

best talent.<br />

As Vodafone we are also highly committed to<br />

investing in our future workforce. To mention<br />

just one example, we want to empower<br />

young Maltese women and address the<br />

wide gender gap in STEM careers. Our Code<br />

Like a Girl initiative was born out of this. We<br />

offered girls aged between fourteen and<br />

eighteen free training sessions on coding,<br />

in a bid to give them a taster of the fun and<br />

opportunities, which come from studying<br />

and pursuing a career in technology. We<br />

were overwhelmed by the feedback we<br />

received and the thirst for such initiatives,<br />

and heartened by the girls' sheer enthusiasm<br />

and boundless energy.<br />

To cement our commitment to carry on<br />

with this initiative and introduce others, we<br />

signed a Memorandum of Understanding<br />

with the Ministry for Education and<br />

Employment which establishes a framework<br />

for cooperation to help equip students in<br />

Malta with the knowledge and skills needed<br />

for a digital future. This also includes working<br />

towards a safer digital environment; In fact,<br />

we will be holding workshops on digital life<br />

skills for parents.<br />

<strong>MBR</strong>: How does the Vodafone Malta<br />

Foundation feed into this strategy?<br />

SH: Our Foundation is an integral part of the<br />

Digital Vodafone strategy. Its Connecting for<br />

Good strategy is all about harnessing the<br />

power of mobile technology to bring about<br />

social change. In one of the latest projects<br />

announced, the Foundation, together with<br />

the University's Department of Artificial<br />

Intelligence, is working on providing an<br />

alternative to drugs in order to relieve the<br />

pain which children suffering from various<br />

illnesses such as cancer go through. This will<br />

result in cutting-edge technology combining<br />

virtual reality with ‘affective gaming’,<br />

meaning that the specially designed game<br />

will be intelligent enough to also determine<br />

the child’s emotional and physical state and<br />

adjust the game accordingly in real time to<br />

distract the child from feeling pain.<br />

In the next few months, the Foundation<br />

will also be announcing new Connecting for<br />

Good projects revolving around persons with<br />

disability, persons with autism and mental<br />

health, amongst others.<br />

"Connecting a digital<br />

society, helping<br />

protect Malta and<br />

the environment, and<br />

inclusion for all are<br />

the three pillars of our<br />

new strategy.<br />

<strong>MBR</strong>: What plans are in the pipeline for the<br />

growth of the company in Malta?<br />

SH: We will be investing a solid €150 million<br />

over the next few years with an aim to<br />

create the most engaging digital customer<br />

experience by adopting new ways of working,<br />

embracing new technologies and simplifying<br />

business models. This will not only make our<br />

customers lives’ easier by making it simpler<br />

to deal with us, but it will also enable them<br />

to make the most of the future. The world<br />

around is becoming increasingly more and<br />

more connected, and we believe we have a<br />

role to play in helping our customers realise<br />

the opportunities this brings and help them<br />

make the most of it.<br />

One of the enablers in this is the Internet of<br />

Things (IoT). Around the world, industries<br />

are being transformed and on a global level,<br />

Vodafone has been rated by analysts as the<br />

global leader in IoT. Vodafone has helped<br />

organisations from all industries—from<br />

healthcare to manufacturing, automotive to<br />

public sector—along their IoT journeys. The<br />

potential benefits of IoT are immense and<br />

we’ll be leveraging our global expertise and<br />

experience to transform Malta’s businesses<br />

through IoT.<br />

In fact, we have recently introduced<br />

next generation IoT network based on<br />

Narrowband IoT (NB-IoT) technology in<br />

Malta. Vodafone has been the first to bring<br />

this technology to Malta. Our new NB-IoT<br />

network provides excellent data connectivity<br />

in places where regular radio signal is not<br />

sufficient (e.g. sensors could buried deep or<br />

under water as well), coupled with very low<br />

energy consumption for the sensors.<br />

The applications of NB-IoT are endless,<br />

ranging from monitoring patients to<br />

intelligent parking and efficient street lighting.<br />

Vodafone is committed to bring best of value<br />

with this technology and help customers to<br />

get full transparency of data and the industry<br />

to become more efficient.<br />

The first live application on this network is<br />

aiming to revolutionise waste collection.<br />

Working alongside recycling cooperative<br />

GreenPak, we developed connectivity for<br />

smart sensors for rubbish bins which indicate<br />

when a bin is full and needs to be emptied.<br />

The sensors will also detect any tampering<br />

or damage to the bins, such as if a bin has<br />

caught fire.<br />

Looking ahead to 2019 and beyond, I relish<br />

the prospect of our business playing an<br />

increasingly important role in building a<br />

better today as well as an exciting future for<br />

us and for Malta. <strong>MBR</strong><br />

All rights reserved - Copyright 20<strong>18</strong><br />

www.maltabusinessreview.net<br />

7


Malta Business Review<br />

EU: INDUSTRY / RESEARCH<br />

MEP's want to increase research funding to<br />

€120 billion in 2021-2027<br />

• €120 billion for Horizon Europe research<br />

programme<br />

• European Defence Fund programme worth<br />

€11.5 billion<br />

• €14.8 billion for EU Space Programme<br />

• Digital Europe to be funded with €8.2 billion<br />

Industry Committee MEPs call for budgetary<br />

means to match ambitions on research,<br />

defence, space and digital Europe<br />

Following Parliament’s adoption of its position<br />

on the EU’s long-term budget (multiannual<br />

financial framework - MFF 2021-2027) last week,<br />

the Industry, Research and Energy committee on<br />

Wednesday set out their scope and priorities for<br />

funding important areas that will stimulate future<br />

growth such as research, defence, space and<br />

digital Europe.<br />

MEPs underlined that they are ready to start<br />

negotiations with EU ministers at any time to reach<br />

an agreement before the European elections.<br />

Horizon Europe - research<br />

Complementing the plenary’s decision to better<br />

fund Europe’s future budget, the Industry<br />

Committee MEPs voted to:<br />

• Increase the Horizon Europe research<br />

programme budget for 2021-2027 to €120<br />

billion in 20<strong>18</strong> prices (instead of €83.5<br />

billion, as proposed by Commission).<br />

• Increase support for small and mediumsized<br />

enterprises (SMEs) by reintroducing<br />

the possibility of grants for incremental<br />

innovation, with a ring-fenced budget of<br />

€2.5 billion.<br />

• Introduce innovative measures, such<br />

as widening fellowships to strengthen<br />

European Research Areas, and reduce the<br />

scientific and technological divide.<br />

• Give priority to programmes that include<br />

women, SMEs or participants from lowerperforming<br />

EU countries when deciding on<br />

two equally strong applications.<br />

The European Defence Fund (EDF)<br />

By supporting the Commission’s proposal to<br />

allocate €11.5 billion in 20<strong>18</strong> prices to the<br />

European Defence Fund for 2021-2027, the<br />

committee stresses there is a need for a more<br />

‘European’ approach, to defence. The EDF will<br />

finance cross-border collaboration in defence<br />

research and development projects, for<br />

interoperable technology and equipment in areas<br />

such as encrypted software and drone technology.<br />

The EU Space Programme<br />

In order to help maintain, and further enhance,<br />

the EU's leadership in the field, Parliament wants<br />

to raise the Commission’s proposed budget to the<br />

EU Space Programme, with €621 million to €14.82<br />

billion in 20<strong>18</strong> prices during 2021-2027. This will<br />

also give an important boost to EU industry in the<br />

field of space.<br />

MEPs also voted to include tackling cyber threats<br />

and supporting space diplomacy to the scope.<br />

The Digital Europe programme<br />

The European Parliament has welcomed the<br />

Commission’s proposal to create the first ever<br />

Digital Europe programme, and will invest €8.2<br />

billion under the EU budget 2021-2027, to address<br />

increasing digital challenges. The funding is crucial<br />

to achieve the Digital Single Market strategy and to<br />

increase the EU's international competitiveness.<br />

In addition to reinforcing Europe's strategic<br />

digital capacities, it is also vital to support highperformance<br />

computing, artificial intelligence,<br />

cybersecurity and advanced digital skills.<br />

The following reports on MFF related files were<br />

adopted today<br />

• Horizon Europe (Research and Innovation),<br />

adopted with 60 votes to 1 and 3<br />

abstentions.<br />

• Specific programmes implementing Horizon<br />

Europe,<br />

adopted with 61 votes to 1 and 1<br />

abstentions.<br />

• Research and Training Programme of the<br />

European Atomic Energy Community (2021-<br />

2025), adopted with 43 votes to 12 and 7<br />

abstentions.<br />

• European Defence Fund, adopted with 35<br />

votes to 11 and 14 abstentions.<br />

• Digital Europe programme for 2021-<br />

2027, adopted with 57 votes to 2 and 3<br />

abstentions.<br />

• Space programme the EU Agency for the<br />

Space Programme,<br />

adopted with 54 votes to 7 and 0<br />

abstentions.<br />

• European Joint Undertaking for ITER and the<br />

Development of Fusion Energy,<br />

adopted with 49 votes to 11 and 3<br />

abstentions.<br />

• Nuclear decommissioning assistance<br />

programme of the Ignalina nuclear power<br />

plant in Lithuania, adopted with 61 votes to<br />

2 and 0 abstentions.<br />

Next steps<br />

The Plenary will now vote on the decision to start<br />

talks with EU ministers, which can begin, once a<br />

common position is agreed. MEPs want to make as<br />

much progress as possible before the end of this<br />

legislative term. <strong>MBR</strong><br />

Participation of Tibor Navracsics, Member of the EC in charge of Education, Culture, Youth<br />

and Sport, at Joint Research Centre (JRC) Scientists’ Awards ceremony.<br />

© European Union , 20<strong>18</strong> / Source: EC – Audiovisual Service / Photo: Jennifer Jacquemart<br />

Creditline: EU Press Office/EPO Valletta<br />

8


Malta Business Review<br />

EU:<br />

EU-wide protection and support<br />

for whistle-blowers<br />

in Europe, this Directive protects individuals<br />

speaking out for the public good much better<br />

than before. Parliament has introduced significant<br />

improvements to the Commission's text. The<br />

creation of a single and easily identifiable public<br />

authority in each Member State, which will provide<br />

free of charge confidential advice to those who<br />

intend to blow or have blown the whistle, together<br />

with legal and financial assistance, are major<br />

steps to make sure that we efficiently protect free<br />

speech".<br />

Next steps<br />

• New system to protect and encourage<br />

reporting of breaches of EU law with<br />

safeguards against retaliations<br />

• Protection of whistle-blowers is currently<br />

fragmented in the EU<br />

• The loss of potential benefits due to lack<br />

of whistle-blower protection in public<br />

procurement is estimated to be between<br />

€5.8 to €9.6 billion each year in the EU<br />

Proposals to protect whistle-blowers, set up safe<br />

mechanisms for reporting breaches and measures<br />

against retaliation were adopted by the Legal<br />

Affairs Committee.<br />

Recently, Legal Affairs Committee MEPs approved<br />

draft legislation to guarantee that whistle-blowers<br />

in the EU can report breaches of EU law in the<br />

area of tax evasion, corruption, environmental<br />

protection and public health and safety, without<br />

fear of retaliation or intimidation. Legal Affairs<br />

MEPs agreed that the same protection measures<br />

must also apply to those assisting the reporting<br />

person, e.g. journalists.<br />

Safe reporting mechanisms<br />

To make sure that potential whistle-blowers feel<br />

safe and are aware of reporting channels, MEPs<br />

agreed that:<br />

• member states would be requested to ensure<br />

that private and public sectors put in place<br />

adequate internal and external reporting<br />

channels;<br />

• reporting avenues should ensure that the<br />

reporting person is notified that their report<br />

has been received within a week, while<br />

follow-up on the report should be received<br />

no later than two months after the report<br />

was received;<br />

• it should be up to the reporting person<br />

to choose the most appropriate channel<br />

to report, whether internal or external,<br />

depending on circumstances.<br />

Prohibition against retaliation and support<br />

The agreed text explicitly prohibits reprisals and<br />

member states would have to take necessary<br />

safeguards against retaliation towards whistleblowers.<br />

MEPs also urge member states to provide<br />

information and advice free of charge as well as<br />

legal, financial and psychological support.<br />

Quote<br />

Rapporteur Virginie Roziere (S&D, FR) said:<br />

“Following recent big scandals, such as Luxleaks,<br />

and the great difficulties faced by whistle-blowers<br />

The text was adopted by 22 votes to none against,<br />

with one abstention. The decision to enter into<br />

negotiations was approved with 22 votes, none<br />

against and two abstentions. Once plenary has<br />

endorsed the negotiating mandate, talks with EU<br />

ministers can start, to agree on the final shape of<br />

the legislation.<br />

Background<br />

Whistle-blower protection is fragmented or only<br />

partial across member states, with only 10 EU<br />

countries (France, Hungary, Ireland, Italy, Lithuania,<br />

Malta, Netherlands, Slovakia, Sweden and UK)<br />

providing comprehensive legal protection.<br />

The European Commission’s legislative proposal<br />

follows on from the Council of Europe’s<br />

Recommendation on Protection of Whistleblowers<br />

and the European Parliament’s resolution<br />

of 24 October 2017 on Legitimate measures to<br />

protect whistle-blowers.<br />

A 2017 study carried out for the Commission<br />

estimated the loss of potential benefits due to<br />

a lack of whistle-blower protection, in public<br />

procurement alone, to be in the range of €5.8 to<br />

€9.6 billion each year for the EU as a whole. <strong>MBR</strong><br />

EP/EU/Valletta<br />

10


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Malta Business Review<br />

INTERVIEW OF THE MONTH<br />

AI and Customer Service – Here to help?<br />

Interview with Pierre Mallia, Managing Director, iMovo<br />

By George Carol<br />

<strong>MBR</strong>: AI and Customer Service? Is this fiction<br />

or a reality?<br />

PM: It’s real alright, I am pretty sure that a<br />

lot of us have been using it and have just not<br />

realised that they have been interacting with<br />

AI instead of a human being. AI in customer<br />

service was estimated to be generating some<br />

$100B in value in the retail sector alone.<br />

The scope and application of AI to improve<br />

service, create new efficiencies and generate<br />

value is growing every day.<br />

<strong>MBR</strong>: What’s behind this latest venture by<br />

iMovo in the field of AI?<br />

PM: We have been focused on Customer<br />

Service technology and services since<br />

inception, some eight years ago. About three<br />

years ago we started taking a serious look at<br />

AI and how it could affect our business and<br />

whether it would help our customers. This<br />

brought about our first direct encounter<br />

with an AI called Amelia and for the first time<br />

ever, I heard another human being refer to<br />

an AI as "she". During this encounter, which<br />

was more an awakening than anything else, I<br />

could see that the opportunity was very real,<br />

and we were looking at the future of not only<br />

our business, but that of our customers. To<br />

phrase how I thought of it at the time, "it was<br />

like standing on a railway track watching an<br />

oncoming train - thinking, either get on this<br />

train or get run over by it". So, our move into<br />

this area was not just a "smart" move, it’s a<br />

necessary one.<br />

We also saw the potential positive impact that<br />

it could bring to our customers. Organisations<br />

spend a lot of money on customer service and<br />

yet customers are still frequently unhappy<br />

with the experience. Just remember the last<br />

time you called your bank or your telecom<br />

provider. What did that feel like?<br />

<strong>MBR</strong>: Who are Digital Genius? And what is<br />

the relationship with iMovo about?<br />

PM: Digital Genius is an AI platform that helps<br />

put your customer service on autopilot by<br />

understanding conversations and automating<br />

repetitive processes. The company has been<br />

around for around four years and has been<br />

invested in by leading venture capital funds<br />

including Salesforce ventures. You might have<br />

heard of chatbots, which are the latest fad in<br />

customer service - a lightweight AI that carries<br />

out chat conversations and provides answers<br />

to frequently asked questions, like "When is<br />

the next flight to Rome?" etc... DigitalGenius<br />

does a lot more than that, it will go away and<br />

do your booking if you ask it to. As a young<br />

start-up, DigitalGenius' cultures meshes well<br />

with the entrepreneurial culture at iMovo.<br />

We have a multi-faceted relationship with<br />

them, acting as an extended part of their<br />

project team as well as reselling the AI service<br />

and building intellectual property to enhance<br />

the AI platform.<br />

<strong>MBR</strong>: What is the significance behind the<br />

new partnership with Digital Genius, and<br />

what does this mean to you and iMovo?<br />

PM: Over the past few months, both<br />

companies have invested time in getting to<br />

know each other well and defining potential<br />

synergies. For iMovo, this catapults us into<br />

an exciting new area of technology and<br />

business. It brings to bear the strategy we<br />

laid out some three years ago when we set<br />

AI as a business goal. It also puts us in the<br />

forefront of the customer service industry.<br />

We have a lot of experience working with<br />

a lot of organisations in this field across<br />

several countries and we see a lot of scope of<br />

helping these organisations to innovate and<br />

move their customer service departments<br />

into the sphere of AI. It’s a massive growth<br />

opportunity and gives us a unique blend to<br />

offer the market.<br />

<strong>MBR</strong>: How does DigitalGenius help<br />

organisations and is it different from<br />

Chatbots?<br />

PM: Let me start with the second bit of your<br />

question. Chatbots are what I would term,<br />

"lightweight" AI, they allow a customer to<br />

converse and answer basic questions which<br />

are limited by pre-designed conversations<br />

and limited data sets. They are useful but<br />

Pierre Mallia, Managing Director, iMovo with Dmitry Aksenov, CEO & Founder,<br />

DigitalGenius and Chris Kellner, Head of Sales & Strategic Partnerships, DigitalGenius<br />

12


INTERVIEW OF THE MONTH<br />

Malta Business Review<br />

Pierre Mallia<br />

only to a very limited extent. When you're<br />

dealing with possibly hundreds of calls a<br />

day, Chatbots are not able to scale. Digital<br />

Genius can do the Chatbot thing, but then<br />

its designed to also execute processes.<br />

For instance, if you call your local telecom<br />

provider and ask about your current billing,<br />

Digital Genius can answer you. Then if<br />

you decide you want an upgrade on your<br />

bandwidth, Digital Genius can be configured<br />

to handle this. In a typical Chatbot scenario,<br />

you would probably not be able to ask for<br />

your latest billing info and certainly not trigger<br />

off the provisioning of a bandwidth upgrade.<br />

This is the huge difference that Digital Genius<br />

makes in the market, it’s really quite powerful<br />

and unique and works well side by side with<br />

human customer agents.<br />

<strong>MBR</strong>: Can you tell us about iMovo's vision<br />

and what the plans are in view of the new<br />

partnership with Digital Genius?<br />

PM: Eight years ago, we set out a vision to<br />

be a thought leadership company in the<br />

field of customer relationship management<br />

and customer service management. Our<br />

vision is to continue with this journey and<br />

help our customers turn their customer<br />

service departments into sources of value<br />

generation.<br />

Our partnership with DigitalGenius will<br />

contribute to our growth strategy especially<br />

in terms of growing even further than<br />

we have internationally. During a recent<br />

meeting in London, Dmitry Aksenov, one<br />

of the founders, and I discussed how we<br />

saw each other being an essential part of<br />

our respective organisation's growth plans.<br />

When you have that kind of synchronicity<br />

at company leadership level, its proof of the<br />

potential.<br />

<strong>MBR</strong>: Will technology such as AI replace<br />

workers in the future or will it just enable<br />

workers to get the job done more efficiently?<br />

PM: There is a lot happening in the field of<br />

AI and no doubt every year the technology<br />

is getting smarter and more capable. As a<br />

personal belief I think we need to be careful<br />

how we use AI. It must be applied as a force<br />

for good - it should not be used to create<br />

further distortion in the distribution of<br />

wealth and disparity between the have and<br />

have-nots. There is a lot of debate about<br />

how to manage this aspect, including ideas<br />

like instituting an AI tax to be used to fund<br />

programmes designed to address the wealth<br />

gap I mentioned. That said, there is also<br />

the danger of an AI arms race lurking in the<br />

background. China, US and Russia are all<br />

known to have programmes to weaponize AI.<br />

This is where things could go horribly wrong.<br />

Will AI replace workers - not just yet, in many<br />

cases - at its current level and the way we see<br />

DigitalGenius in this specific case, it’s about<br />

"augmenting" people's jobs, freeing them up<br />

to do more complex tasks than the mundane<br />

repetitive. In short, I call it "amplifying the<br />

impact of your people".<br />

"There is alot<br />

happening in the<br />

field of AI and no<br />

doubt every year<br />

the technology is<br />

getting smarter and<br />

more capable.<br />

<strong>MBR</strong>: How has AI technology impacted the<br />

industry and will advances in AI technology<br />

change the workforce for the future?<br />

PM: It depends which industry you are<br />

referring to, but as a general statement AI is<br />

already impacting several industries and like<br />

the introduction of the printing press and the<br />

weaving looms hundreds of years ago, it will<br />

change the workforce. Into what and how, is<br />

something I don’t particularly feel prepared<br />

to answer. Some writers like Yuval Hariri and<br />

Martin Ford, have taken some pretty good<br />

stabs at this in their books.<br />

<strong>MBR</strong>: Where do you see the greatest<br />

opportunities for growth and what is the<br />

future direction for iMovo?<br />

PM: We are at the beginning of a new chapter<br />

in iMovo's growth with our relationship with<br />

DigitalGenius, so for the time being I'd say<br />

we're concentrating on this for now. Part<br />

of the fun of iMovo is that despite being an<br />

eight-year-old company, its culture is very<br />

much like that of a start-up and we are able<br />

to adapt to change quickly and there is an<br />

open mind. We just love to find interesting<br />

niches; I'd say we're the only company in the<br />

country which is specialised in the fields we<br />

are in like customer service. Customers like us<br />

because of this. They don’t just come to us<br />

because of the software we sell, but because<br />

they know of our deep experience in certain<br />

areas and we also advise them at times,<br />

without selling them any sort of technology.<br />

We offer expert and practical experience in<br />

seeing how AI can help their organisation, or<br />

indeed if its right for them in the first place.<br />

A lot of our customers are repeat customers<br />

or come to us by word of mouth. To me that's<br />

a clear signal that we are on the right path.<br />

Editor’s Note<br />

Pierre Mallia is a 28-year veteran<br />

of the ICT industry and has worked<br />

extensively on projects across a<br />

range of sectors including the public<br />

sector, telecommunications, software<br />

development, manufacturing, healthcare,<br />

media, retail, transport, financial services<br />

and recruitment. After a number of years<br />

working with start-ups, he then moved<br />

to Microsoft where he spent seven years<br />

as a Country Manager and established<br />

Microsoft’s subsidiary in Malta. In 2010<br />

he founded iMovo Limited, a specialized<br />

company in the area of Customer<br />

Experience & Service Management<br />

using approaches like CRM, Business<br />

Intelligence and Workforce Management<br />

to help its customers extend and deepen<br />

their own customer relationships. Pierre<br />

is a graduate in Computer Science from<br />

Kingston University and has followed<br />

executive development programmes<br />

at the National University of Singapore<br />

and INSEAD. He has a keen interest in<br />

technology and underwater photography<br />

in his spare time.<br />

About iMovo Limited<br />

iMovo specialises in Customer<br />

Experience Management (CEM), Business<br />

Intelligence (BI) Big Data Analytics,<br />

Artificial Intelligence & Workforce<br />

Management (WFM). Blending some of<br />

the most innovative technology solutions<br />

in the market with a formal advisory<br />

approach, iMovo enables organisations to<br />

build long-term value relationships with<br />

their customers resulting in consistent &<br />

profitable growth. For more info about<br />

iMovo visit: www.imovo.com.mt<br />

iMovo is a Premier Solution Provider for<br />

DigitalGenius, Planday, Qlik, Salesforce,<br />

Tableau, Talend and Zendesk. <strong>MBR</strong><br />

Creditline: iMovo Limited<br />

www.maltabusinessreview.net<br />

13


Malta Business Review<br />

EU: CIVIL LIBERTIES / FUNDAMENTAL RIGHTS<br />

Malta: lead MEP demands thorough<br />

investigation of latest revelations<br />

Sophia in ‘t Veld, Chair of the EP’s Rule of<br />

Law Monitoring Group, called on Tuesday<br />

for a thorough investigation of the latest<br />

revelations regarding the Maltese “17<br />

Black” company.<br />

Following media reports that 17 Black, a<br />

Maltese company suspected of money<br />

laundering, is owned by Maltese businessman<br />

Yorgen Fenech, who is also director of the<br />

ElectroGas Malta power station and CEO of<br />

Tumas Group, Sophia in ‘t Veld (ALDE, NL)<br />

said:<br />

“Any possible links and alleged payments<br />

between 17 Black and the two Panama<br />

companies Hearnville and Tillgate, owned<br />

by the Prime Minister's Chief of Staff, Keith<br />

Schembri, and Minister Konrad Mizzi, have<br />

to be brought to light. These new revelations<br />

are extremely worrying and should trigger an<br />

immediate and thorough investigation by the<br />

Maltese authorities.<br />

Given the possible relevance for the ongoing<br />

investigation into the murder of Ms Daphne<br />

Caruana Galizia, we expect Europol to be<br />

fully involved in the follow up. In that light,<br />

we also sent a letter to Europol requesting<br />

their involvement and assessment of the<br />

current situation.”<br />

Ms in ‘t Veld recently led a European<br />

Parliament mission to Malta to check on<br />

the ground the progress in the murder<br />

case investigations regarding the death of<br />

Ms Daphne Caruana Galizia and assess the<br />

situation of rule of law in the country.<br />

The report summarising the meetings and<br />

conclusions of the MEPs travelling to Malta<br />

will be presented in a meeting of the Civil<br />

Liberties Committee on 20 November. <strong>MBR</strong><br />

Credit: Office of Sophia in't Veld MEP<br />

Lotto Warehouse strikes landmark<br />

deal with Betsson<br />

The Betsson family of brands will soon<br />

offer its customers access to the world’s<br />

biggest and best lottery jackpots, perfectly<br />

complementing their extensive portfolio<br />

of Sports Betting, Casino, Poker, Bingo and<br />

other games.<br />

This deal is truly a significant one for Lotto<br />

Warehouse as it sees the Nasdaq Stockholm<br />

listed company, and one of the largest<br />

companies within the European iGaming<br />

industry, embracing the potential of the<br />

lottery vertical.<br />

Lotto Warehouse CEO Thomas Biro said:<br />

“Betsson are a hugely respected operator<br />

and we are pleased they saw the great<br />

potential of our offering.”<br />

“We wanted to revolutionise one of the<br />

oldest gaming industries whilst giving players<br />

the opportunity to dream big. Today’s players<br />

are discerning ones - they want choice and<br />

they want customization. Lotto Warehouse<br />

offers all that and more by breaking down<br />

borders and offering the world’s biggest<br />

lotteries in one place.”<br />

Mark Adams, General Counsel for The Multi<br />

Group, “Absolutely delighted that we have<br />

reached an agreement to provide services<br />

to Betsson Group. Both the legal and<br />

commercial teams have done an outstanding<br />

job to bring this deal together.”<br />

Joey Hurtado, Head of Gaming for Betsson<br />

Group added: “After a thorough search and<br />

review of different lottery providers, we felt<br />

that Lotto Warehouse’s great UI, excellent<br />

offering and outstanding business models<br />

were the best fit for Betsson Group and our<br />

players.”<br />

Lotto Warehouse are a B2B Lottery Betting<br />

provider for the iGaming industry. They are<br />

licensed by both the Malta Gaming Authority<br />

and the British Gambling Commission<br />

and offer operators the chance to add a<br />

catalogue of the world’s biggest lottery<br />

betting products to their platforms, with all<br />

higher tier payouts protected by their unique<br />

jackpot indemnity insurance model. They<br />

are a subsidiary of New York Stock Exchange<br />

listed online sports lottery service provider<br />

500.com (NYSE: WBAI) and their extensive<br />

client list now also proudly includes Betsson.<br />

If you too want to learn more about this<br />

exciting new vertical that you can offer your<br />

customers, why not set up a meeting with<br />

Lotto Warehouse at Sigma by email to info@<br />

lottowarehouse.com. It’s time to let your<br />

customers dream big! <strong>MBR</strong><br />

For press related inquiries please<br />

contact Melanie Hart at melanie.hart@<br />

themultigroup.com or via mobile on 00356<br />

99441047.<br />

14


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Malta Business Review<br />

<strong>MBR</strong>: What motivated you to work with<br />

LIDL? How did the idea come about and<br />

what is your role?<br />

MF: Lidl is one of the top four grocery retailers<br />

in the world. Who wouldn’t be motivated<br />

to work for a company of this stature? The<br />

Company has a presence in 30 Countries<br />

worldwide, with over 10,500 stores and more<br />

than 260,000 employees!<br />

CORPORATE INTERVIEW<br />

Organisational Standard, Excellence<br />

and Outstanding Achievement By George Carol<br />

Interview with Mark Farrugia, Regional Director at Lidl Malta Ltd.<br />

I started at Lidl in 2013. Before I had<br />

been working for an important local food<br />

distributing company for nearly nine years.<br />

I was very happy working for that company,<br />

but felt at the time that I was not growing<br />

enough personally. I was approached by a<br />

recruitment agency to fill the post of a Sales<br />

Operations Executive, which was a stone’s<br />

throw away from my home. I went for an<br />

interview - and it turned out to be Lidl, and<br />

the rest is history now.<br />

Following an initial training stint in Italy<br />

(of around 16 months) I took over the<br />

Sales Department for Lidl Malta as Sales<br />

Operations Executive and as of last June as<br />

Regional Director.<br />

<strong>MBR</strong>: How would you measure success in<br />

what you do and also in the role you hold?<br />

MF: Success is measured in various ways; the<br />

easiest is the numeric one, which is financial<br />

performance and the attainment of KPIs. The<br />

more difficult one is the qualitative one.<br />

At Lidl Malta the success factor can be<br />

clearly seen every day through the number<br />

of clients who choose us consistently as their<br />

supermarket of choice. This can be confirmed<br />

by the fact that we have been voted the best<br />

value and most loved supermarket on the<br />

island consistently for a number of years now.<br />

Today’s leading enterprises such as Lidl<br />

Malta foster a work ethos that encourages<br />

employee enthusiasm, vision, and problem<br />

solving skills that are crucial in ensuring the<br />

success of the enterprise. The success of such<br />

a work ethos is measured in the development<br />

of a team that believes in what they do, and<br />

who carries out their daily duties with passion<br />

and dedication.<br />

<strong>MBR</strong>: How much oversight/interaction<br />

do you like to have from your employees<br />

when working and how important are the<br />

relations you keep with your team?<br />

MF: In a world where we are more<br />

networked than ever, where one could say<br />

we have become completely interdependent,<br />

interaction with one’s team is imperative.<br />

In today’s world, a company’s purpose<br />

or mission will need to be ingrained, or<br />

At every level of this<br />

journey someone,<br />

somewhere in some way<br />

would leave some sort<br />

of influence on me.<br />

moulded into the minds of all employees. We<br />

must nurture this talent towards becoming<br />

collaborators in value rather than individuals<br />

after personal success. This talent will need<br />

to be gradually empowered to take real time<br />

innovative decisions always in line with the<br />

company’s mission or purpose.<br />

<strong>MBR</strong>: What is the most interesting LIDL<br />

project you have worked on? What did you<br />

learn from this, and how did you apply it?<br />

Mark Farrugia<br />

MF: There are so many projects covered<br />

that it is difficult to pinpoint one - so I will<br />

mention two which have definitely been<br />

game changers.<br />

The first was the opening of the Lidl Mosta<br />

store. This was definitely a gamble since it<br />

distanced itself from the conventional Lidl<br />

stores we had opened previously. The store<br />

was the first of its size to be built offering<br />

a completely different experience to our<br />

customers. The siting was also very different<br />

to what we would have usually opted for and<br />

the timeline we gave ourselves, to take the<br />

store from the drawing board to being fully<br />

operational (sixteen weeks), was what some<br />

people would have deemed "ambitious".<br />

The outcome depended on a number of<br />

internal departments and external entities<br />

working perfectly in sync in order to achieve<br />

the deadlines. We managed to build and<br />

open the store in a record fourteen weeks;<br />

unprecedented! The store went on to<br />

become one of the most successful in the Lidl<br />

portfolio worldwide.<br />

The second would have to be ‘Evoluzzjoni<br />

Store Manager…….L’evoluzzjoni hija is - sahha<br />

taghna’. This was a project which kicked<br />

off in June 2015 when the company took<br />

the decision to raise the bar on all levels of<br />

management. In order to do so, it required<br />

a formation strategy and level of planning<br />

which was unparalleled. Imagine waking up<br />

one morning and saying that we are going<br />

to re-train every level of management in the<br />

company on a global scale. Easier said than<br />

16


CORPORATE INTERVIEW<br />

Malta Business Review<br />

done. The project was meticulously planned<br />

and implemented. Locally it involved more<br />

than 17,000 hours of training over a period of<br />

two years. Truly one of the most intense yet<br />

rewarding projects ever executed.<br />

<strong>MBR</strong>: What kind of “tools” do today’s<br />

entrepreneurs want/need, and how is<br />

LIDL positioning itself to be of value to its<br />

customers?<br />

MF: Today’s modern retail framework is<br />

constantly evolving in terms of speed and<br />

complexity. This is mostly driven by our<br />

endless crave for accessibility to more human<br />

knowledge, and dependence on modern and<br />

innovative technologies.<br />

Entrepreneurial spirited individuals want<br />

to learn, experiment, apply, share, partner<br />

in the running of the enterprise - and this is<br />

specifically what we have focused on doing at<br />

Lidl Malta over the years, developing a strong<br />

team which has gone from just 50 people to<br />

more than 350.<br />

The growth, results and market share we<br />

have gained in recent years and the fact that<br />

we have been voted the best value and most<br />

loved chain of supermarkets on the island,<br />

consistently over the last years is the result of<br />

smart people working together, challenging<br />

themselves continuously and consistently<br />

raising the bar. Together, we keep pushing the<br />

boundaries of what was initially thought of as<br />

impossible, and make it possible!<br />

<strong>MBR</strong>: Who has been your greatest influencer<br />

along your entrepreneurial journey? How<br />

did they shape what you do at LIDL?<br />

MF: I cannot possibly mention one. Everyone<br />

I have crossed paths with has in some way<br />

influenced this journey, especially at Lidl. This<br />

company takes everything to a different level.<br />

Every time a new colleague joins the company,<br />

I like to reminisce with him/her of my first day<br />

at Lidl - on a freezing morning in Padova. It<br />

had snowed so much that the trailer couldn’t<br />

back into the unloading bay to unload the<br />

daily order. The store manager smiled and<br />

handed me a shovel and before I knew it the<br />

whole team was shoveling snow, or breaking<br />

ice blocks to get the stock unloaded and get<br />

the store stocked for our customers for that<br />

day. At that point, I understood everything<br />

that this company stood for and that at every<br />

level of this journey someone, somewhere in<br />

some way would leave some sort of influence<br />

on me.<br />

In these six years I have been lucky enough<br />

to work under the guidance of a board of<br />

directors I consider visionaries. I have learnt<br />

to challenge myself endlessly; how to be<br />

motivated and how to motivate others, but<br />

more importantly to believe that together<br />

'nothing is impossible'!<br />

<strong>MBR</strong>: What is your overall approach to the<br />

supermarket trade today?<br />

MF: The supermarket trade is a dynamic<br />

sector which continues to evolve rapidly. It<br />

is one where not everything can be planned<br />

ahead, so both you as an individual and as<br />

a company need to be extremely flexible in<br />

your approach towards the industry.<br />

In addition to that, new technologies, a<br />

proliferation of supply of different formats,<br />

and all of that, means that customers have<br />

more choice of where to shop. Together,<br />

with increasingly busy lifestyles, this leads to<br />

fragmentation of where they shop - that all<br />

supermarkets have to respond to.<br />

You need to be at the top of your game all<br />

the time. You need to think outside the box<br />

and you need push your team to come up<br />

with an innovative approach to everything.<br />

Ultimately, I consider it to be exciting. Not<br />

a single day is similar to another. It can<br />

be challenging at times but it definitely is<br />

incredibly motivating and rewarding.<br />

<strong>MBR</strong>: Can you tell us about how you felt<br />

when your name and that of LIDL was<br />

announced as winner of the Chairman’s<br />

Award for Excellence during Malta’s Best<br />

Entrepreneur of the Year Awards 20<strong>18</strong>?<br />

MF: Let’s start off by saying that it was an<br />

honour and a privilege for the Lidl team to<br />

be nominated, let alone to win the award.<br />

On the night of the event sitting there with<br />

so many beautiful minds, so many successful<br />

entrepreneurs, managers and companies<br />

alike was an incredible experience. It sort of<br />

re-assures you that as an individual and as a<br />

team you must be doing something right.<br />

The prestigious Chairman’s award for<br />

excellence recognises organisational<br />

standard, excellence and outstanding<br />

achievement which clearly sums up<br />

everything this Company has achieved over<br />

the last ten years since it set foot here, and<br />

I was truly humbled to be picking up this<br />

award on behalf of the company.<br />

<strong>MBR</strong>: How significant is it to be recognised<br />

by such prestigious awards and would you<br />

support sponsoring such causes in the<br />

future?<br />

MF: I believe that recognition is an<br />

integral part of one's professional journey.<br />

Acknowledgement is a key motivating factor.<br />

It costs nothing but it gives incredible payback.<br />

So, be it the simple pat on the back<br />

and well done after talking with whoever, I<br />

firmly believe that "acknowledgement" can<br />

be a work changer. I definitely support such<br />

initiatives now and will do so also in the<br />

future. <strong>MBR</strong><br />

All rights reserved - Copyright 20<strong>18</strong><br />

www.maltabusinessreview.net<br />

17


Malta Business Review<br />

ONE-ON-ONE<br />

Blockchain Summit Interview<br />

Martin Vella interviews Manuela Sedvartaite founder of SociumTrade. Manuela comes<br />

across as a key game changer and innovator; a trail blazing woman entrepreneur driver.<br />

Her enterprising person gave birth to a thriving blockchain company, making significant<br />

differences in the business community.<br />

Manuela Sedvartaite<br />

<strong>MBR</strong>: What can you tell us about<br />

Socium Trade and the role you play in<br />

it?<br />

MS: Socium Trade is a decentralised<br />

empowering financing platform,<br />

enabling to connect traders and<br />

investors, to engage in trade without<br />

intermediaries. This means we have<br />

created a place where you could<br />

invest your money with complete<br />

transparency and trust, a place where<br />

all the data on your investments is<br />

100% verifiable and accessible and a<br />

trustee may take informed decisions<br />

and engaged in market activities. This is<br />

where an accurate, constantly updated<br />

ranking system incentivizes traders to<br />

maximise their performance in a way<br />

that benefits all. Where, whatever<br />

your level of knowledge, you have<br />

the tools and community available to<br />

help you learn more as you go. Here,<br />

the big institutions are no longer the<br />

gatekeepers. Everyone can interact<br />

directly with one another. Socium Trade<br />

is a place where investors and traders<br />

have the independence and freedom to<br />

grow and earn. And blockchain is at the<br />

heart of this vision, because it enables<br />

us to build a community where trust is<br />

no longer a question, it is a way of life.<br />

We act as a brokerage for traditional<br />

investors, as well as cryptocurrrencies.<br />

We see security and transparency<br />

becoming the cornerstones of ever<br />

transaction, and individuals taking<br />

control of their financial futures. I<br />

founded Socium Trade with the goal<br />

of making finance and trading easy<br />

for everyone. It is the cross-section<br />

between trading platform and social<br />

network. It brings together traders<br />

and investors, enabling traders to<br />

procure capital for their portfolios,<br />

while giving investors the ability to fund<br />

professionals without involving a third<br />

party. My role is to oversee all aspects<br />

of management and development,<br />

managing over 40 employees working<br />

on the project.<br />

<strong>MBR</strong>: What motivated you to realise<br />

this vision and embark on this<br />

journey?<br />

MS: I used to work with artificial<br />

intelligence, biotechnology and my<br />

background came from management<br />

consulting and slowly moved into<br />

emerging technologies, where I began<br />

to love what I was doing. When I was<br />

working with one of the big Forex<br />

I thought the operational and risk<br />

management systems were actually<br />

very poorly built and that is where I saw<br />

the potential of blockchain technology,<br />

hence all my motivation that drove me<br />

towards this objective.<br />

<strong>MBR</strong>: How is SociumTrade looking to<br />

change the game through its trading<br />

and investment platform?<br />

MS: For traders and investors,<br />

remaining profitable and growing<br />

portfolios in an extended bear trend is<br />

hard. Doing it by yourself, without the<br />

help of trading and investing networks,<br />

is even harder, but existing communities<br />

can be insecure, illegitimate, and<br />

expensive.<br />

SociumTrade is looking to change<br />

the game through its trading and<br />

investment platform that is accessible,<br />

secure, and transparent to all its<br />

participants. Akin to a niche social<br />

network, users on the platform can<br />

communicate and collaborate to share<br />

strategies, resources, and research<br />

findings with one another. For the<br />

average individual beginning their<br />

trek into crypto or traditional markets,<br />

connecting themselves with private<br />

trading groups, investment pools, and<br />

even intuitive trading interfaces is<br />

often impossible for those unwilling to<br />

sacrifice huge amounts to subscription<br />

fees or jeopardize their assets to<br />

covertly malicious entities.<br />

SociumTrade is shifting the paradigm<br />

of a tokenized-economy with its<br />

comprehensive ecosystem that will<br />

connect its worldwide users to the<br />

products and tools most commonly<br />

sought after among traders and<br />

investors alike. Moreover, the platform<br />

prioritizes transparency and security<br />

so that funds and profits are never<br />

put in danger. The core features of the<br />

platform are as follows:<br />

Peer-To-Peer Transactions: Traders<br />

can participate in over-the-counter<br />

transactions with one another in a<br />

trustless, secure manner. For coins<br />

with low liquidity or little support from<br />

exchanges, this means traders are never<br />

subject to paying massive premiums<br />

or having their funds lost on shoddy<br />

exchanges.<br />

"And blockchain is at<br />

the heart of this vision,<br />

because it enables us<br />

to build a community<br />

where trust is no longer<br />

a question, it is a way of<br />

life.<br />

Decentralized P2P Lending:<br />

SociumTrade users can cooperate<br />

in peer-to-peer lending operations.<br />

Investors can lease their holdings for<br />

whatever interest rate they offer, and<br />

traders can take advantage of available<br />

funds to maximize their exposure or<br />

take advantage of trading opportunities<br />

without jeopardizing their current<br />

holdings.<br />

Follow Traders: Users on the platform<br />

broadcast their trades to the ecosystem<br />

and other traders can take note of the<br />

strategies used by their peers.<br />

<strong>18</strong>


ONE-ON-ONE<br />

Malta Business Review<br />

Investment Consortiums and Pools:<br />

Users can combine their assets in order<br />

to cooperate to build larger funds.<br />

While investment consortiums allow<br />

for effective capital management 24/7,<br />

investment pools enable participants to<br />

earn passive income with minimal risk.<br />

Intuitive Trading Interface: A key focus<br />

of SociumTrade is user experience.<br />

The trading interface is straightforward<br />

and powerful. Users build their own<br />

terminal design, have a custom layout<br />

and choose tools to be visible. From<br />

the charting interface, users can draw<br />

and highlight graphs, input trends,<br />

study candles, and more. When they<br />

are ready to trade, any amount of<br />

market or limit orders can be made<br />

simultaneously.<br />

Data-Intelligence: SociumTrade<br />

has a built-in AI driven analytical<br />

engine to watch and predict market<br />

trends, indicate the potential market<br />

opportunities, analyze traders<br />

behaviour and ratios, rank traders or<br />

funds based on performance data.<br />

As a result, SociumTrade provides a<br />

decentralized, intuitive, accessible, and<br />

highly powerful financial ecosystem.<br />

KYC/AML compliance ensures all users<br />

remain honest and regulations are<br />

followed. Rating metrics can be applied<br />

to different assets, strategies, and<br />

traders to further share knowledge and<br />

opinions.<br />

Manuela Sedvartaite<br />

Socium Trade Inc.<br />

Co Founder and CMO<br />

Dedicated to applying emerging<br />

technologies to transform the financial<br />

landscape, Manuela is the founder<br />

of SociumTrade, a platform offering<br />

a combination of multi-asset trading<br />

and investment with the flexibility and<br />

openness of a social network. Her vision<br />

is to create an ecosystem for secure<br />

investments worldwide using blockchain<br />

technology. Currently, she works<br />

amongst startups, regulators, investors<br />

and incumbent financial institutions<br />

to develop a collaborative approach to<br />

rethinking financial services. Manuela<br />

holds a business degree from the<br />

Hong Kong University of Science and<br />

Technology and has a diverse set of<br />

experience ranging from robotic process<br />

automation to Big 4 auditing. <strong>MBR</strong><br />

All rights reserved - Copyright 20<strong>18</strong><br />

Photo credit: Getty Images<br />

www.maltabusinessreview.net<br />

19


Malta Business Review<br />

TRANSPORTS & LOGISTICS<br />

Express Trailers broadens<br />

ShipLowCost.com Horizons<br />

Express Trailers has not only revamped its<br />

ShipLowCost online platform with a new<br />

look but more importantly, it has extended<br />

its offering to now allow customers to send<br />

anything they want to anywhere in the world<br />

through an online platform in just a few<br />

clicks.<br />

“Since the genesis of ShipLowCost, it was<br />

always part of our strategic plan to also serve<br />

the local retailer in gaining access to the<br />

global market. Retailers are moving towards<br />

omni-channel by adding e-commerce to their<br />

brick-and-mortar outlets. One of the bigger<br />

challenges being in an island, is the efficiency<br />

and effectiveness of the delivery of e-sales<br />

to their customer around the world. By<br />

providing local online sellers with a platform<br />

that enables them to sell to anywhere in the<br />

world, we are actually enabling everyone<br />

to become a global retailer,” said Franco<br />

Azzopardi, Chairman and CEO of Express<br />

Trailers.<br />

“To date, ShipLowCost.com was geared<br />

mainly towards online shoppers who<br />

redirected their online purchases to one<br />

of our depots spread around Europe and<br />

"This project, to which<br />

we have been affording<br />

a lot of energy over<br />

the past three years,<br />

contributes further to<br />

strengthening Express<br />

Trailers’ leading position<br />

in Malta’s logistics<br />

sector.<br />

from there, we had them shipped directly to<br />

Malta through our extensive road network.<br />

The strength in this offering is that we own<br />

our fleet and we have thousands of trips<br />

to and from Malta to make this offering<br />

efficient. Now, the service is being extended<br />

to anyone, business or individual, who wants<br />

to sell and ship to anywhere in the world.”<br />

“In fact, we have launched the service now,<br />

at this particular time of the year for those<br />

many customers who might also wish to<br />

send presents to their loved ones abroad<br />

over the Christmas season,” added Franco<br />

Azzopardi. “Being strongly entrenched in<br />

total logistics, we can support our exporting<br />

client through a few clicks, with a collection<br />

service, right-sizing of packing boxes and also<br />

for the bigger retailer, managed warehousing<br />

with a pick-pack-deliver option.”<br />

“This project, to which we have been<br />

affording a lot of energy over the past three<br />

years, contributes further to strengthening<br />

Express Trailers’ leading position in Malta’s<br />

logistics sector,” added Franco Azzopardi.<br />

ShipLowCost.com is going to remain one of<br />

the main priorities and goals for 2019 for<br />

Express Trailers.<br />

“From a commercial aspect, we are going to<br />

enhance ShipLowCost.com’s B2B capability<br />

to include an export service for online sales<br />

done by Malta-based retailers. With this<br />

new enabling service, one does not need to<br />

be a huge exporter to sell abroad. Indeed,<br />

one will be able to sell even small quantities<br />

and rely on the best of breed logistics for<br />

export and final delivery,” concluded Franco<br />

Azzopardi. <strong>MBR</strong><br />

Ship Low Cost Warehouse<br />

Creditline: Express Trailers<br />

20


Malta Business Review<br />

<strong>MBR</strong><br />

www.maltabusinessreview.net<br />

21


Malta Business Review<br />

ICT<br />

When it comes to Digital Transformation,<br />

there’s more than one way to skin a cat<br />

(but only a few ways to get quick ROI)<br />

Last week in San Francisco, I met with a major automotive manufacturer. We’ve been working with one of their divisions for<br />

many years, so this meeting was about taking the learnings from that division and applying them to another.<br />

The challenge they outlined: “It’s not that I don’t<br />

know where to start. We’ve already started. I need<br />

to know where to focus!”<br />

Sound familiar? If you’re in a large or mid-sized<br />

manufacturing company, chances are you’re<br />

already trialling new technologies for a range of<br />

niche use cases. As productivity pressure piles up<br />

and new solutions become available, it can be hard<br />

to know where to focus your digital transformation<br />

efforts.<br />

I’m excited to be at the Manufacturing Leaders’<br />

Summit next week, discussing this very problem<br />

and how our diverse range of customers are<br />

approaching it. For a preview of my presentation,<br />

read on…<br />

Productivity Pressures vs New Technologies<br />

Since the dawn of the industrial revolution,<br />

manufacturers have been looking for ways to boost<br />

productivity. Whether through Taylor’s Time &<br />

Motion studies, Toyota’s Total Quality Management<br />

system, or GE’s Six Sigma programme, the most<br />

successful companies do more with less. With<br />

today’s new technologies, we have opportunities<br />

to drive productivity further.<br />

Is it really needed? Well, to give some context,<br />

in North America unplanned downtime costs<br />

process industry businesses $20bn annually, 80%<br />

of which is preventable. Conversely, our own<br />

estimates suggest that adoption of Industrial<br />

Internet technologies could add between £200bn<br />

and £320bn to the UK's GDP by 2030. Industrial<br />

Internet solutions could bring greater efficiency<br />

to key UK sectors, translating into real growth.<br />

New technologies offer a way out of this stagnant<br />

growth – but as my customer said last week it<br />

can be hard to know where to focus. Today, new<br />

technologies enable greater productivity, but not<br />

all tech is created equal; some are more mature<br />

than you might think.<br />

There are a host of tech buzzwords out there, from<br />

drones to digital twins, additive manufacturing to<br />

augmented reality, blockchain to big data, edge<br />

to the cloud, predictive maintenance to machine<br />

learning. Many companies dabble in these but find<br />

themselves bogged down in proofs of concept or<br />

pilots that never take off.<br />

Avoiding Pilot Purgatory: Why Build if You<br />

can Buy?<br />

Many IT departments invest in local solutions<br />

tackling specific problems. To release value from<br />

these initiatives, business leaders need to focus<br />

on projects that can scale across multiple sites<br />

and use cases. It wouldn’t make sense for your IT<br />

team to build a new version of Microsoft Office, so<br />

why should they build software for your industrial<br />

assets and processes?<br />

The key is understanding how to get from where<br />

you are to where you want to be, tying investments<br />

in digital technologies back to business strategy.<br />

Opportunities to experiment are greater than ever,<br />

but while it’s great having so many options, it also<br />

means making more decisions – which solution to<br />

choose, who is best aligned with your business,<br />

what you can afford and what will bring the best<br />

return.<br />

Examples Worth Following<br />

Many companies are already making great<br />

progress. Here are some use cases from our<br />

customers:<br />

Gerdau, the largest producer of long steel in the<br />

Americas, had a focus on ROI and reducing costs<br />

from the beginning. They knew the importance of<br />

a clear, outcome-focused ROI strategy – saving $4.5<br />

billion annually. By connecting their digitalisation<br />

activity to their business strategy they pioneered<br />

the definition of productivity in the global steel<br />

industry.<br />

Intel proved the importance of scalability after we<br />

ran a successful pilot with them installing APM on<br />

fan filter units. Now, we’re partnering with them<br />

to sell the solution across the semiconductor<br />

industry. The model demonstrates the benefits of<br />

greater processing power – from edge to cloud.<br />

SIG, Swiss German food & beverage packaging<br />

manufacturer, have a long history of data collection<br />

and analysis on their machines. Their in-house IT<br />

team had started over 150 digital transformation<br />

projects, so they identified six priorities and<br />

channelled their efforts there – focussing on our<br />

unique Asset Performance Management and Field<br />

Service Management solutions. A full analysis of<br />

the upfront and hidden costs will help you make an<br />

informed decision for the success of your business.<br />

SIG knew that for them, buy was better than build.<br />

Deborah Sherry is the Senior Vice President and<br />

Chief Commercial Officer at GE Digital Europe,<br />

Russia & CIS <strong>MBR</strong><br />

Creditline: GE Gigittal Europe<br />

22


Malta Business Review<br />

EUROPEAN UNION<br />

European Elections 2019:<br />

What Europe does for me<br />

By Jaume Duch Guillot & Neil Corlett<br />

• Short, easily readable notes on how the<br />

EU has improved peoples’ lives;<br />

• Quick and simple navigation by region,<br />

profession, leisure activity;<br />

A ground-breaking new website<br />

demonstrating the EU’s positive impact<br />

on individual citizens was unveiled by<br />

President Tajani today.<br />

The most recent Eurobarometer survey,<br />

published last month, found that 68% of<br />

respondents agreed that their country<br />

has benefitted from EU membership. But<br />

there have been very few attempts to list<br />

the concrete benefits of EU membership to<br />

ordinary people across the EU. Ahead of<br />

the European elections in May next year, it is<br />

hoped that this website will illustrate to what<br />

extent the EU makes a difference.<br />

them and this new European Parliament<br />

website provides clear, jargon-free answers.<br />

It will be a valuable tool in bringing Europe<br />

closer to its citizens”.<br />

Around 1 800 one-page notes are available<br />

to read, share or reuse as on-line pages or<br />

as PDF files. They are organised in two main<br />

categories on the website. The first section,<br />

‘In my region’, allows users to select the place<br />

where they and their family live or work. How<br />

is Europe present in our towns, cities and<br />

regions? This section of the website covers<br />

over 1 400 localities in every part of the<br />

European Union.<br />

The second section of the site, ‘In my life’,<br />

lets each user select from 400 ‘one-pagers’<br />

to find things that are important to her or<br />

to him personally. How does the EU affect,<br />

onward links to further information - rather<br />

than trying to list everything the EU has ever<br />

done.<br />

They will be complemented, in a third section<br />

"Europeans ask what the<br />

EU has done for them<br />

and this new European<br />

Parliament website<br />

provides clear, jargonfree<br />

answers. It will be a<br />

valuable tool in bringing<br />

Europe closer to its<br />

citizens.<br />

The interactive, multilingual, ‘What Europe<br />

Does For Me’ online website, put together<br />

by the European Parliamentary Research<br />

Service, presents hundreds of easy-to-read,<br />

one-page notes giving examples of the<br />

positive difference that the EU makes to<br />

people's lives. Users can easily find specific<br />

information about what Europe does for their<br />

region, their profession or their favourite<br />

pastime.<br />

Launching the site in Strasbourg today,<br />

European Parliament President Tajani said:<br />

“Europeans ask what the EU has done for<br />

for example, families, health care, hobbies,<br />

travel, security, consumer choices and social<br />

rights? How does the EU support people in<br />

their professional lives in dozens of jobs - from<br />

beekeepers to bus drivers to brewers? What<br />

has the EU done for people who enjoy leisure<br />

activities such as sport, music or watching<br />

television? A series of podcasts in a growing<br />

number of languages is also available for this<br />

section.<br />

The notes provide a snapshot of EU action for<br />

citizens - based on interesting examples, with<br />

of the site, with longer briefing papers on EU<br />

policies ‘in focus’, which outline some of the<br />

achievements of the current parliamentary<br />

term, and the outlook for the future, with a<br />

special focus on public opinion and citizens’<br />

concerns and expectations of EU action.<br />

This website has been put together by<br />

the European Parliamentary Research<br />

Service (EPRS), in conjunction with the<br />

Communications and Translations services of<br />

the European Parliament.<br />

Jaume DUCH GUILLOT is the EP<br />

Spokesperson and Director General for<br />

Communication<br />

Neil CORLETT is the Head of the Press Unit<br />

Credit: EU Press/EPO Valletta<br />

<strong>MBR</strong><br />

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Malta Business Review<br />

<strong>MBR</strong><br />

www.maltabusinessreview.net<br />

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Malta Business Review<br />

SPECIAL FEATURE: THE SRB IN THE BANKING UNION<br />

The SRB: the single resolution authority for the Banking Union<br />

The SRM is one of the pillars of the Banking Union, alongside the SSM (see Figure 2). As of November 2014, the SSM is the<br />

new system of banking supervision in the Banking Union, comprising the European Central Bank (ECB) and national supervisory<br />

authorities of the participating Member States (National Competent Authorities). Under the SRM, centralised decision-making<br />

power in respect of resolution has been entrusted to the SRB, which derives its powers from both the BRRD and the SRMR.<br />

In force from January 2015, the Single Resolution<br />

Mechanism (SRM) is the new system of bank resolution<br />

comprising the Single Resolution Board (SRB) and<br />

National Resolution Authorities of the participating<br />

Member States of the Banking Union (NRAs) (see<br />

Figure 1). The SRM constitutes one of the pillars of the<br />

Banking Union. It complements the Single Supervisory<br />

Mechanism (SSM), the unified system of banking<br />

supervision in the Banking Union. The SSM and the<br />

SRM aim to ensure the banking system in the Banking<br />

Union is safer.<br />

The SRM's mission is to ensure an orderly resolution of<br />

failing banks and banking groups (hereafter ’banks’),<br />

with minimum impact on the real economy and public<br />

finances of the participating Member States of the<br />

Banking Union. Responsibilities are allocated among<br />

the SRB and the NRAs, as set out in the SRM Regulation<br />

(SRMR). The role of the SRB and the NRAs is not limited<br />

to crisis situations, but is primarily focused on planning<br />

and preparatory measures, such as drawing up<br />

resolution plans, setting appropriate levels of Minimum<br />

Requirements for own funds and Eligible Liabilities<br />

(MREL), and addressing impediments to resolvability.<br />

A resolution plan comprises a comprehensive<br />

description of credible and feasible resolution actions<br />

which the SRM may implement if a bank meets the<br />

conditions for resolution.<br />

Preparing and adopting resolution schemes<br />

Upon the determination by the ‘extended’ Executive<br />

Session of the SRB that a bank meets the conditions<br />

for resolution, the SRB will adopt a resolution scheme,<br />

determining the application of the relevant resolution<br />

tools and, if necessary, the use of the SRF. Where the<br />

resolution action involves the use of the SRF or the<br />

granting of State aid, the resolution scheme can only<br />

be adopted after the EC has adopted a positive or<br />

conditional decision concerning the compatibility of<br />

such aid with the internal market. Relevant NRAs are<br />

closely involved in the preparation and adoption of<br />

a resolution scheme. The IRTs prepare the resolution<br />

schemes.<br />

In general, the ‘extended’ Executive Session of the<br />

SRB adopts a resolution scheme and places a bank<br />

under resolution. However, if over €5 billion of the<br />

SRF (or €10 billion of liquidity support) is to be used,<br />

the resolution scheme prepared by the ‘extended’<br />

Executive Session is deemed to be adopted, unless,<br />

within three hours after submission of the draft resolution<br />

scheme, at least one member of the Plenary Session<br />

calls a meeting of the Plenary Session. In the latter<br />

case, the Plenary Session will decide on the resolution<br />

scheme. If more than €5 billion of the SRF is used in any<br />

rolling 12-month period, the Plenary Session evaluates<br />

the application of the resolution tools and provides<br />

guidance which the Executive Session must follow in<br />

subsequent resolution decisions.<br />

• Consultation of the Resolution College members<br />

and joint decision process with the relevant<br />

resolution authorities of EU subsidiaries<br />

• Draft resolution plan<br />

• Submit resolution plan, including MREL, to ECB/<br />

NCAs for consultation<br />

• Submit resolution plan and MREL to ‘extended’<br />

Executive Session for preliminary endorsement<br />

• Submit resolution plan and MREL to ‘extended’<br />

Executive Session for final approval<br />

• Communicate outcome resolution planning<br />

process and MREL to bank<br />

• Resolution plans: preparation and adoption<br />

process where a Resolution College is required<br />

THE SINGLE RESOLUTION MECHANISM<br />

Once the SRB has adopted a resolution scheme, it<br />

sends the scheme to the EC. The scheme may only<br />

enter into force if no objection is expressed by the EC<br />

or the Council of the European Union within a period<br />

of 24 hours. If the EC endorses the scheme, it enters into<br />

force. However, if the EC objects to certain aspects of<br />

the scheme, the SRB shall modify it accordingly, after<br />

which is approved and enters into force. Alternatively,<br />

the EC can propose to the Council of the European<br />

Union that it objects to the scheme either because<br />

there is no public interest, or to require a material<br />

modification to the use of the SRF. If the Council of the<br />

European Union objects to the scheme because it is<br />

not in the public interest, the bank will be wound up in<br />

an orderly manner in accordance with the applicable<br />

national law. If the Council of the European Union<br />

approves the modification to the use of the SRF, the<br />

SRB modifies the scheme accordingly, after which it is<br />

approved and enters into force. If the Council of the<br />

European Union rejects the EC’s proposal, the scheme<br />

enters into force in its original form.<br />

All this is foreseen to take place within very tight<br />

deadlines in order to allow resolution of a failing bank<br />

over a weekend (see below).<br />

Cooperation with resolution authorities of nonparticipating<br />

Member States<br />

For banks headquartered in the Banking Union and<br />

with one or more subsidiaries or significant branches<br />

in one or more non-participating Member States,<br />

or vice-versa, Resolution Colleges bring the SRB<br />

and the relevant resolution authorities together to<br />

discuss and agree on resolution planning and other<br />

resolution matters. Depending on where the bank is<br />

headquartered, the SRB or the resolution authority of<br />

a non-participating Member State is the so-called<br />

Group-Level Resolution Authority (GLRA). The way in<br />

which Resolution Colleges are expected to work and<br />

the interaction among the members of the Resolution<br />

Colleges is defined in the Commission Delegated<br />

Regulation 2016/1075.<br />

The SRB works in close cooperation with NRAs to<br />

accomplish its tasks. One of its key tasks is to draft<br />

resolution plans for the banks. The purpose of resolution<br />

planning is to gain a comprehensive understanding of<br />

the banks, to identify and address any impediments<br />

to their resolvability, and to be prepared for their<br />

resolution, if needed. Resolution planning requires a<br />

considerable amount of information and analysis, also<br />

from the banks, as they are best placed to provide<br />

information on their own structure and functioning. This<br />

publication describes, in general terms, the information<br />

required for resolution planning and the structure and<br />

process to draft a resolution plan. Resolution planning<br />

is an ongoing process. Over time, resolution plans will<br />

become more detailed and sophisticated. This also<br />

implies that in the period to come, the requirement for<br />

banks to address impediments to their resolvability and<br />

to meet their MREL (quantity, quality, and location) will<br />

become more concrete.<br />

In case of questions, comments, or suggestions<br />

regarding this publication, please contact the SRB<br />

through SRB-INFO@srb.europa.eu. <strong>MBR</strong><br />

Credits: Single Resolution Board<br />

All rights reserved - Copyright 20<strong>18</strong><br />

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Malta Business Review<br />

<strong>MBR</strong><br />

www.maltabusinessreview.net<br />

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Malta Business Review<br />

SPECIAL FEATURE: SRB INTERVIEW<br />

Single Resolution Board<br />

(SRB) Chair, Elke König Interview with the Malta Business Review - By Martin Vella<br />

Dr Elke König is Chair of the SRB, being<br />

responsible for the management of the<br />

organisation, the work of the Board, the<br />

budget, all staff, and the Executive and<br />

Plenary sessions of the Board. The General<br />

Counsel, the Policy Coordination and International<br />

Relations Unit, the Communications<br />

office and the Internal Audit function<br />

report directly to her.<br />

She was President of the German Federal<br />

Financial Supervisory Authority (Bundesanstalt<br />

für Finanzdienstleistungsaufsicht<br />

(BaFin) from 2012 until 2015. After<br />

qualifying in business administration and<br />

obtaining a doctorate, Dr König spent<br />

many years working for companies in the<br />

financial and insurance sector. From 1980<br />

to 1990, she worked for KPMG Deutsche<br />

Treuhandgesellschaft in Cologne, auditing<br />

and advising insurance undertakings, from<br />

1986 as a holder of a special statutory<br />

authority (Prokuristin) and from 1988 as a<br />

director and partner. From 1990 to 2002,<br />

Dr König was a member of the senior management<br />

of the Munich Re Group (Head of<br />

Accounting); she then moved to Hannover<br />

Rückversicherung AG as Chief Financial<br />

Officer. From 2010 to the end of 2011, Dr<br />

König was a member of the International<br />

Accounting Standards Board (IASB) in<br />

London. Dr König was also a representative<br />

of the Supervisory Board of the Single<br />

Supervisory Mechanism.<br />

<strong>MBR</strong>: Ten (10) years after the crisis: have<br />

banks become truly resolvable and has the<br />

regulatory reaction been sufficient?<br />

EK: Casting our minds back just ten years,<br />

the insufficiency of pre-crisis regulation is<br />

clear. The lack of an effective resolution<br />

regime meant that authorities were not able<br />

to manage the failures of systemics banks<br />

effectively. In particular, the existence of<br />

banks deemed ‘too big to fail’ meant that<br />

ordinary people, through their governments,<br />

were left to foot the bill when things<br />

went wrong.<br />

The EU now has a bank resolution regime.<br />

This regime was implemented in the Bank<br />

Recovery and Resolution Directive and the<br />

Single Resolution Mechanism Regulation<br />

(SRMR). The SRMR created a new agency in<br />

charge of resolution, the SRB.<br />

Our day-to-day work is to proactively ensure<br />

that banks are resolvable, in line with the<br />

objectives set out in European legislation.<br />

But bank resolution is a journey, and there is<br />

much to be done before we reach our final<br />

goal. The reforms – those that took place<br />

and those that are still in the legislative process<br />

taken together - are probably sufficient<br />

and will be effective; but implementation of<br />

these reforms is not yet complete.<br />

Moreover, it is not only up to the authorities<br />

to enhance the system. Banks themselves<br />

must adjust their procedures and perhaps<br />

even their business models to align to the<br />

new regulatory framework. Only working together,<br />

can banks and the authorities make<br />

resolvability a reality, and deliver financial<br />

stability to Europe.<br />

I think we should also start perceiving the<br />

concept of “resolution”, at some point, as a<br />

common good or in the interest of everyone<br />

– that is for the taxpayers but as well<br />

as contributing to financial stability instead<br />

of being “just” an additional burden to the<br />

industry. After all, the public, and more<br />

particularly the markets, should respect and<br />

reflect that the banks which are resolvable<br />

should be better priced compared to the<br />

ones which are not.<br />

<strong>MBR</strong>: What has really changed, what have<br />

we learnt and where will the world go?<br />

EK: Avoiding the mistakes that led to the<br />

Banking Crisis is central to our work. One<br />

lesson we have learned from the 2008 crisis<br />

is that banks are often global in life and<br />

national in death. In Europe, the high level<br />

of interdependence across Member States’<br />

banking systems meant that a coordinated<br />

solution was needed to manage bank failure.<br />

In effect, the aim of the Banking Union<br />

is to enable the authorities to manage the<br />

failure of banks, so that even in death banks<br />

are dealt with from a European perspective.<br />

A core element of the regulatory response<br />

has been the establishment of the Single<br />

Resolution Fund, which today stands at<br />

€24.9 billion and will be built up to 1% of<br />

covered deposits. The taxpayer has contributed<br />

- and will contribute - nothing to this<br />

fund. Instead, it is entirely funded by banks.<br />

Implementing the agreed upon Common<br />

Backstop for the Fund is also critical. This<br />

will give markets the confidence that resolution<br />

will work even for large, complex banks,<br />

and reduce stress on the financial system in<br />

the event of a bank failure.<br />

Beyond the backstop, it remains fundamental<br />

to press ahead and complete the Banking<br />

Union’s third and final pillar through the<br />

development of the European Deposit Insurance<br />

Scheme. For the proper functioning of<br />

a Banking Union, there should be no difference<br />

in the strength of protection available<br />

to depositors in each individual Member<br />

State, and a failure should not fall on the<br />

national public coffers.<br />

<strong>MBR</strong>: Within five years of the advent of<br />

the Crisis, the policy debate across Europe<br />

on tackling it focused on demand management<br />

and monetary policy. Despite<br />

German reluctance, public investment was<br />

an important and undeniable policy goal.<br />

But given that different countries needed<br />

different treatments, how difficult is it to<br />

agree on one common policy and have a<br />

sound legislation in place?<br />

EK: This is a question for the Co-legislators<br />

to answer.<br />

From the SRB’s perspective, it is worth mentioning<br />

that the Banking Union has created a<br />

European authority for supervision and resolution<br />

and – of course – a single rulebook.<br />

The direct application of the SRMR as a<br />

regulation is an important first step. The<br />

agreement on a Harmonised Creditor<br />

Hierarchy will help because an aligned<br />

creditor hierarchy across Member States<br />

will improve market transparency, help with<br />

the pricing of instruments and enhance the<br />

implementation of resolution tools.<br />

However, the SRM framework for resolution<br />

is faced with 19 or more different insolvency<br />

procedures. In some Member States,<br />

insolvency proceedings are well established,<br />

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SPECIAL FEATURE: SRB INTERVIEW<br />

Malta Business Review<br />

while in others, the procedures are unclear<br />

and have long, uncertain timeframes. A<br />

clear and transparent process is absolutely<br />

essential for markets to help creditors to<br />

understand the potential risks and to inform<br />

the price-setting and funding to the banks.<br />

<strong>MBR</strong>: How has the banking system been<br />

made stronger and more resilient to avoid<br />

cases like these and similar crisis of unassailable<br />

debt, when problems of insufficient<br />

public investment – and problems<br />

with the Stability and Growth Pact – have<br />

persisted?<br />

EK: Since the crisis the regulatory framework<br />

has strengthened significantly. All SRB<br />

banking groups will be covered by a resolution<br />

plan in 2019. Our tasks will increasingly<br />

focus on tailoring resolution strategies to a<br />

bank’s structure and business model, and<br />

identifying and addressing impediments to<br />

resolvability – such as lack of proper management<br />

into systems.<br />

"From a resolution<br />

perspective,<br />

blockchain plays<br />

no important role<br />

at the moment.<br />

Thanks to the EU reforms, the SRB is now<br />

equipped with a number of tools that help<br />

us enhance the stability of the banking sector.<br />

A key tool to achieve resolvability is, and<br />

will continue to be, MREL. Through setting<br />

MREL targets, the SRB ensures that banks<br />

have a healthy amount of loss absorbing<br />

capacity, so that resources are available to<br />

enable the effective application of resolution<br />

tools when banks fail. In this way, the<br />

SRB makes sure that banks have appropriate<br />

buffers to deal with shocks and are thus<br />

more secure.<br />

In 20<strong>18</strong>, we have set binding MREL targets<br />

at consolidated level for the most important<br />

banking groups, while informative targets<br />

have been communicated to the remaining<br />

banks. 2019 will see sizeable progress in the<br />

definition of MREL requirements, including<br />

the location of MREL.<br />

<strong>MBR</strong>: Ten years from the crisis, we are<br />

now talking of new technology, such as<br />

Blockchain, cryptocurrency and Bitcoin,<br />

with the Maltese PM stating recently that:<br />

“Blockchain is the technology of trust”.<br />

Does the SRB share this view, what are<br />

your comments and how will the SRB<br />

recommend to set up a regulatory function<br />

within the EU to monitor countries who<br />

are harnessing this technology, within an<br />

EU legal operational framework?<br />

EK: Our objective is to create a safe and<br />

stable financial market. New technologies<br />

can play a role in this, but risks and opportunities<br />

should be appropriately assessed<br />

by the industry and by regulators. From a<br />

resolution perspective, blockchain plays no<br />

important role at the moment.<br />

<strong>MBR</strong>: What stage of development has<br />

the European Deposit Guarantee Scheme<br />

reached?<br />

EK: Although we have unfortunately seen<br />

limited progress in the last year, the SRB<br />

strongly believes that EDIS as the third<br />

pillar of the Banking Union must become a<br />

reality as soon as possible. Having unified<br />

supervision and resolution, harmonising<br />

the protection of depositors is a logical step<br />

with obvious benefits to financial stability.<br />

The Commission communication last year<br />

offered new approaches to unlock progress<br />

on EDIS. Following that communication, we<br />

would strongly welcome a more pragmatic<br />

attitude towards finding an agreement on<br />

EDIS, so that the deadlock in the discussion<br />

can be broken. We hope that the Commission’s<br />

suggestion of a targeted AQR to assess<br />

NPLs and Level III assets as a precondition<br />

to sharing credit risk in EDIS will address the<br />

concerns of stakeholders.<br />

<strong>MBR</strong>: No part of the financial sector will<br />

remain unregulated! Governments and<br />

parliaments declared the end of “light<br />

touch” regulation… they promised that<br />

complex financial products will not be<br />

traded anymore in the shadows. And last<br />

but not least, no more bank bail outs!<br />

Now in 20<strong>18</strong>, the implemented financial<br />

regulation have hardly changed the way<br />

banks, investors, or speculators operate.<br />

Worse, new financial risks and financial<br />

market instability have created new crises.<br />

Under these circumstances, how should<br />

we modify our approach, as well as have<br />

a robust regulatory agenda and financial<br />

guidelines/legislation?<br />

EK: I am not sure I follow your line of<br />

argument. Financial stability has tangibly<br />

increased since the last crisis and regulation<br />

has moved in a sensible direction.<br />

Now it is paramount to avoid weakening<br />

the standards already agreed. The last few<br />

years have seen a material enhancement of<br />

regulation in response to the crisis.<br />

Yet when memories fade, there is a distinct<br />

threat that we forget the significance of the<br />

regulatory systems put in place. That means<br />

that at this point the authorities should take<br />

advantage of positive market conditions to<br />

push forward with finalising reforms. This<br />

will further strengthen the Banking Union<br />

through both risk-reduction and risk-sharing<br />

measures, ensuring the authorities are able<br />

to manage future bank failures without the<br />

use of taxpayer funds.<br />

This holds true for the industry too: They<br />

know the topics that need to be addressed<br />

from “capital” to “NPL” to “obstacles to<br />

resolvability”, thus they too should push<br />

forward in these areas. There is no reason to<br />

wait. After all, ‘Let’s make hay while the sun<br />

is shining’. And if the industry does not take<br />

the necessary steps of its own accord, we<br />

will have to make them.<br />

In regards to new risks, it is important for<br />

the authorities to monitor developments<br />

in the market and adapt the framework,<br />

where necessary, to account for these risks.<br />

An important area for future development<br />

are Central Counterparties, which have<br />

grown ever more important since the crisis.<br />

The SRB has an interest in the development<br />

of an effective CCP resolution framework<br />

because many of the banks under our remit<br />

are clearing members of these CCPs and<br />

are therefore exposed to their tail-risk. CCPs<br />

should be robust with appropriate recovery<br />

and resolution regimes, and we welcome<br />

the ongoing work on the Commission in this<br />

area. <strong>MBR</strong><br />

Credits: Single Resolution Board<br />

All rights reserved - Copyright 20<strong>18</strong><br />

www.maltabusinessreview.net<br />

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Malta Business Review<br />

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Malta Business Review<br />

www.maltabusinessreview.net<br />

31


Malta Business Review<br />

SPECIAL FEATURE: SINGLE RESOLUTION BOARD<br />

SINGLE RESOLUTION BOARD<br />

The SRB was established by Regulation (EU) No 806/2014 (the Single Resolution<br />

Mechanism Regulation (SRMR)), and began operating as an independent EU<br />

agency on 1 January 2015. It assumed its full legal mandate for resolution planning<br />

and adopting all decisions relating to resolution on 1 January 2016.<br />

The SRB’s mission is to ensure an<br />

orderly resolution of failing banks<br />

with minimum impact on the real<br />

economy, the financial system,<br />

and the public finances of the<br />

participating Member States and<br />

beyond.<br />

The SRB is the central resolution authority<br />

within the Banking Union. Together with the<br />

NRAs of participating Member States, it forms<br />

the Single Resolution Mechanism (SRM). The<br />

SRB works in close cooperation with 19 NRAs,<br />

the European Commission, the European<br />

Central Bank (ECB) and the EBA, as well as<br />

national competent authorities (NCAs).<br />

The role of the SRB is proactive: rather<br />

than waiting for resolution cases to manage,<br />

the SRB focuses on resolution planning and<br />

enhancing resolvability in close cooperation<br />

with NRAs. The SRB drafts and adopts<br />

resolution plans for the banks under its remit<br />

and regularly updates these plans. In this<br />

context, the SRB determines the preferred<br />

resolution strategy for a bank; this strategy<br />

sets out the resolution tools and powers to<br />

be applied in the event of resolution and sets<br />

the MREL. Should a bank within the SRB’s<br />

remit be failing or likely to fail, and also fulfil<br />

the other criteria for resolution, the SRB will<br />

draft and adopt a resolution scheme and the<br />

relevant NRAs will implement the resolution<br />

accordingly. In addition to resolution planning<br />

and decisions for significant institutions<br />

through a so-called, the SRB also performs<br />

an oversight function with regard to LSIs.<br />

The SRB is also in charge of the industryfunded<br />

SRF, which was established to provide<br />

ancillary financing to ensure the effective<br />

application of resolution schemes.<br />

The SRB’s values: the SRB strives to be a<br />

trusted and respected resolution authority<br />

with a strong resolution capacity in the<br />

SRM, thus avoiding future bail-outs. The<br />

SRB aims to be a centre of expertise in bank<br />

resolution. Its three values are (i) Excellence<br />

in Resolution, (ii) Integrity and (iii) EU spirit.<br />

EXCELLENCE IN RESOLUTION } Reference<br />

Authority } Skilled workforce } Resilience EU.<br />

THE SRB’S MAIN MEDIUM-TERM<br />

OBJECTIVES<br />

The SRB’s priority is to achieve resolvability<br />

in the Banking Union and to strengthen its<br />

resolution readiness, that is, its ability to draft<br />

and adopt a resolution decision at any point<br />

in time should an SRB bank be failing or likely<br />

to fail, and to meet the other conditions for<br />

resolution. To achieve this, the SRB, together<br />

with national resolution authorities (NRAs),<br />

drafts resolution plans and prepares, within<br />

a given timeframe, a resolution strategy<br />

designed to best meet resolution objectives.<br />

Taking a three-year perspective, the SRB<br />

will continue to implement its mission to<br />

ensure an orderly resolution of failing banks<br />

with minimum impact on the real economy,<br />

the financial system and public finances.<br />

To achieve this, the SRB has defined the<br />

following five strategic areas of operation in<br />

which progress is to be accomplished:<br />

> Strengthening resolvability for SRB entities<br />

and less significant institutions (LSIs);<br />

> Fostering a robust resolution framework;<br />

> Preparing and carrying out effective crisis<br />

management;<br />

> Operationalising the Single Resolution<br />

Fund (SRF);<br />

> Establishing a lean and efficient<br />

organisation. <strong>MBR</strong><br />

Source: SRB/Replanning<br />

All rights reserved - Copyright 20<strong>18</strong><br />

32


COMPANY FOCUS<br />

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33


Malta Business Review<br />

SPECIAL FEATURE: SINGLE RESOLUTION BOARD<br />

The Common Backstop:<br />

how it will strengthen<br />

the Single Resolution<br />

Fund<br />

Single Resolution Board Article<br />

by SRB Vice Chair, Timo Löyttyniemi<br />

The Common Backstop to the<br />

Single Resolution Fund was<br />

agreed in principle by Member<br />

States in 2013 and will enhance<br />

the credibility of the resolution<br />

framework in the Banking Union.<br />

The ESM was agreed as the<br />

provider of the Common Backstop<br />

by the Euro Summit in June 20<strong>18</strong>.<br />

The Common Backstop would be<br />

available only as a last resort and,<br />

in case of use, it would be repaid<br />

by the Banking Sector.<br />

It is important that the Common<br />

Backstop’s design provides for<br />

rapid and effect decision-making<br />

by the ESM and aligns to the<br />

resolution objectives. Overcomplexity<br />

should be avoided.<br />

Introduction<br />

One of the biggest changes demanded by<br />

policy makers and politicians in the wake<br />

of the financial crisis ten years ago was to<br />

address the moral hazard of “too-big-tofail”<br />

banks and find a way to deal with failing<br />

systemic banks without widespread spill-over<br />

effects to the financial system, the economy<br />

and public finances, and without the taxpayer<br />

having to foot the bill. In Europe, there was<br />

clear agreement that the bail-outs of the last<br />

decade, with the use of public funds, had to<br />

be consigned to history. Thus, the principle<br />

of “resolving” systemically important banks<br />

with a “bail-in” instead of a “bail-out” was<br />

put into legislation and can now be applied in<br />

practice[1]. This term covers the way we deal<br />

with failing banks today.<br />

Creation of the Banking Union<br />

In the EU, new rules on the recovery and<br />

resolution of banks were agreed. For the<br />

Banking Union, the Single Supervisory<br />

Mechanism (SSM) and the Single Resolution<br />

Mechanism (SRM) have been established,<br />

with the Single Resolution Board (SRB)<br />

created as the supranational resolution<br />

34


SPECIAL FEATURE: SINGLE RESOLUTION BOARD<br />

Malta Business Review<br />

authority in the Banking Union. The Banking<br />

Union currently covers the 19 Eurozone<br />

countries, but it is also open to other Member<br />

States of the EU.<br />

Importantly, different resolution tools<br />

were created to address bank failures,<br />

and the Single Resolution Fund (SRF) was<br />

created to ensure the effective application<br />

of resolution actions by the SRB, where<br />

necessary and subject to strict criteria. The<br />

SRF is funded through ex-ante contributions<br />

(i.e. contributions collected annually in<br />

advance) from the banking sector, ensuring<br />

that the cost of failures will be borne by<br />

existing creditors and the banking sector.<br />

The SRF now holds 24.9bn euro and it is<br />

being built up over a period of 8 years to<br />

1% of covered deposits (an amount close to<br />

60bn euro based on recent projections)[2].<br />

To further strengthen the Banking Union,<br />

Member States agreed in 2013, and further<br />

in 2016 to develop a Common Backstop (the<br />

“Backstop”) to the SRF which should become<br />

operational by the latest at the end of the<br />

transitional period, i.e. end 2023.<br />

Why is the Backstop so important?<br />

Market confidence in a time of crisis<br />

is key. For credibility, the existence<br />

of a Backstop to the SRF is crucial,<br />

in particular for situations where<br />

the SRF might not be able to provide<br />

sufficient funds or those financial<br />

means are not readily available. It is<br />

to be used only as a last resort and<br />

it will ensure the SRB will always<br />

have access to sufficient funds to<br />

address even a severe systemic crisis<br />

and thereby secure financial stability<br />

when this is most needed. Indeed,<br />

the Backstop’s very existence would<br />

boost confidence in markets in a<br />

time of crisis, and therefore the need<br />

to actually use such a Backstop could<br />

be greatly reduced. The Backstop<br />

also ensures a level playing field with<br />

other jurisdictions that already have<br />

put in place a similar mechanism.<br />

Recently, the Euro Area Member<br />

States agreed that the Backstop<br />

would be provided by the European<br />

Stability Mechanism (‘ESM’), for<br />

which the size would be aligned to<br />

the target level of the SRF.<br />

Fiscally-neutral for the taxpayer<br />

The Backstop will be provided by the ESM in<br />

form of a credit line and its design will ensure<br />

that last resort funding will be available for<br />

the SRF. The Backstop will not be a burden<br />

on the public purse, because in the medium<br />

term the banking sector will cover the cost of<br />

any Backstop use, via contributions collected<br />

afterwards (via ex-post contributions)<br />

ensuring fiscal neutrality.<br />

How should the Backstop function?<br />

"Backstop’s<br />

very existence<br />

would boost<br />

confidence in<br />

markets in a<br />

time of crisis<br />

and therefore<br />

the need<br />

to actually<br />

use such a<br />

Backstop could<br />

be greatly<br />

reduced.<br />

Access to the Backstop should be aligned<br />

with the rules for the use of the SRF to take<br />

full advantage of synergies with the existing<br />

framework. The SRM Regulation already sets<br />

out a series of conditions, which materially<br />

limit the risk to which the SRF and thereby the<br />

Backstop could be exposed. A contribution<br />

from the SRF to recapitalisation may only<br />

be made under two key conditions: the bailin<br />

of at least 8% of total liabilities including<br />

own funds (TLOF), and a contribution of<br />

a maximum of 5% of TLOF. Furthermore,<br />

the use of the SRF would be assessed by<br />

the Commission to ensure it complies with<br />

State aid rules. Additional conditions are<br />

not needed to protect taxpayers. To meet<br />

these objectives, the SRB, as an independent<br />

European Union Agency, works closely with<br />

the National Resolution Authorities (NRAs),<br />

the Commission and the SSM.<br />

Before the SRB adopts a resolution scheme<br />

involving use of the Backstop, it needs<br />

confirmation from the ESM that funds from<br />

the Backstop would be provided. The use of<br />

the SRF and thus also the Backstop by the<br />

SRB would always have to be included in<br />

the resolution scheme. Clarity around the<br />

framework is therefore necessary for the SRB<br />

to ensure that it will have an understanding of<br />

whether it will be able to access the Backstop<br />

for a given resolution case. Furthermore,<br />

particularly in a crisis situation, the possibility<br />

for conflicts between the SRB and the ESM on<br />

questions related to the resolution scheme<br />

have to be reduced to a minimum, not only<br />

in view of time constraints, but also to allow<br />

the SRB to perform its tasks as the resolution<br />

authority in the Banking Union, ensuring an<br />

orderly resolution in the interest of financial<br />

stability and managing a mutualised fund<br />

provided for by all banks of the Banking<br />

Union.<br />

State of Play<br />

Discussions are ongoing on the end state<br />

of the Backstop, but consideration has<br />

also been given to an early introduction<br />

of the Backstop before 2023. For the SRB,<br />

it is important that any early introduction<br />

avoids an over-complicated interaction with<br />

the current non-mutualised arrangements.<br />

Therefore, if Member States wish to press<br />

ahead and implement the Backstop early,<br />

then it might be considered to bring forward<br />

the full mutualisation of the SRF once the<br />

vast majority of funds are mutualised.<br />

Conclusions<br />

Implementing the Backstop and moving<br />

towards completion of the Banking Union<br />

will further enhance the credibility of the<br />

SRB as the resolution authority in the<br />

Banking Union. The Backstop will further<br />

strengthen the SRB’s resolution actions to<br />

ensure financial stability, and minimise the<br />

damage that a failing bank could cause to the<br />

financial system and the economy overall. It<br />

is important that we push ahead and make<br />

progress on the Backstop, ensuring it is welldesigned,<br />

credible and ready to be called into<br />

action as a last resort should the need arise.<br />

[1] In a bail-out the bank would receive support<br />

from external parties, whereas in a bail-in the<br />

bank’s creditors would be written down and<br />

converted into capital in order to recapitalise the<br />

bank.<br />

[2] In order to provide sufficient firepower already<br />

from the start of the SRF, the participating Member<br />

States of the Banking Union have signed bilateral<br />

bridge financing agreements in form of national<br />

credit lines with the SRB, covering the respective<br />

national compartment within the SRF during the<br />

transitional period, until the SRF is fully mutualised<br />

by 1 January 2024. <strong>MBR</strong><br />

Credits: Single Resolution Board<br />

All rights reserved - Copyright 20<strong>18</strong><br />

www.maltabusinessreview.net<br />

35


Malta Business Review<br />

FOCUS: SHIELD CONSULTANTS LTD<br />

EMPOWERING PEOPLE TO<br />

POWER THEIR GOALS<br />

The group 1-2-1 interview is a different breed in the interviewing profession. It’s kind of like<br />

a real-life version of that reality show “The Apprentice” (without Donald Trump). The reality<br />

of going through such a non-traditional interviewing format is unnerving for many executives.<br />

But despite the fact that group 1-2-1 interviews rattle many candidates, SHIELD Consultants<br />

employers found them appealing. To embrace the group 1-2-1 interview process, we discover<br />

how SHIELD Consultants Ltd really differentiate itself and stands out from the rest, giving us an<br />

insight as to what’s unique about their Company.<br />

Frangelica Schembri – Personal<br />

Assistant to the CEO<br />

You are the first PA to the CEO<br />

at SHIELD. What excites you<br />

about this position and what<br />

improvements do you plan to<br />

bring to SHIELD?<br />

Every high-performing Executive needs a<br />

strong and committed Personal Assistant. Being<br />

a Personal Assistant requires competence,<br />

high organisational skills and sound common<br />

sense. It is also a highly multi-tasking role<br />

which, for me personally, offers the flexibility<br />

to plan my own workload, effectively enabling<br />

me to manage work duties nicely with my<br />

family commitments. At SHIELD, as long as<br />

the job gets done and I am helping both the<br />

CEO and the team to be more effective and<br />

Frangelica Schembri<br />

efficient in their roles – well, that is my<br />

objective. Besides the position entails working<br />

closely with SHIELD’s decision makers, meeting<br />

a wide variety of people in the process, which<br />

is highly rewarding in itself.<br />

SHIELD Consultants enjoys a great reputation<br />

in the industry and I believe that there is<br />

always room for improvement. Therefore, by<br />

helping the Management Team to keep upto-<br />

date with the day-to-day running of the<br />

Company, whilst also improving our abilities<br />

to be more efficient, to meet deadlines and<br />

to keep client satisfaction at its best – that is<br />

the sort of challenge I like to take on. Working<br />

together as a team towards SHIELD’s success.<br />

John Cutajar – Superintendent<br />

of Operations<br />

SHIELD has appointed you<br />

as its first Superintendent of<br />

Operations. What exactly does<br />

this role involve and what<br />

improvements do you plan to<br />

bring to SHIELD?<br />

This is a new role within SHIELD, in which my<br />

responsibility is to manage the operations<br />

assigned to all our consultants to ensure that<br />

they meet contractual quality and performance<br />

criteria. SHIELD is very committed to meet<br />

customer expectations by driving value and<br />

my role involves diverse aspects.<br />

I shall, for instance, ensure that all Assignment<br />

Programs are executed properly, efficiently,<br />

safely and in accordance with the SHIELD<br />

Quality Management System, internal<br />

Guidelines, specific client needs and National<br />

Health & Safety regulations as applicable. In<br />

practice, I will ensure that all SHIELD work sites<br />

John Cutajar<br />

are managed by our consultants in accordance<br />

with the industry standards and that all<br />

mandatory Certifications are maintained up<br />

to date. I intend to work hard to the team’s<br />

optimize operational performance, leading by<br />

example and lending my extensive experiences<br />

towards practical and timely completion of<br />

assignments, at a high quality.<br />

Christopher Lightfoot – Head of<br />

Operational Planning<br />

SHIELD has appointed you as<br />

its first Head of Operational<br />

Planning. What exactly does<br />

this role involve and what<br />

improvements do you plan to<br />

bring to SHIELD?<br />

This new role showcases a real determination<br />

towards the improvement of all SHIELD<br />

36


FOCUS: SHIELD CONSULTANTS LTD<br />

Malta Business Review<br />

catered for in order to be able to either<br />

prevent or respond to an emergency.<br />

SHIELD has now established itself in the fire<br />

safety and emergency management fields<br />

and has been providing related services such<br />

as fire risk assessments, strategy reports,<br />

refining and consulting on proposed building<br />

plans, as well as providing specialist training<br />

courses to clients. My main focus now, will<br />

be to develop these services further and to<br />

improve outputs, particularly on STORM,<br />

SHIELD’s unique online risk management<br />

platform which is enabling us to reach out to<br />

businesses beyond Malta and even beyond<br />

Europe.<br />

Christopher Lightfoot<br />

services. The role itself demands a full<br />

understanding of SHIELD’s commitments,<br />

both current and future, enabling us as a<br />

company to grow in an efficient manner, whilst<br />

ensuring we have the internal capabilities and<br />

resources to do so. Project tracking, business<br />

development, sustainability and accurate<br />

utilisation are vital elements of any business,<br />

and as part of my role, I intend on developing<br />

the required systems and functions within<br />

SHIELD that will allow our expansion in a<br />

controlled and sustainable manner.<br />

Kimberly Cachia – STORM<br />

Programmer<br />

You have recently joined SHIELD<br />

as a programmer on its unique<br />

software solutions. Why did you<br />

choose to join SHIELD and tell<br />

us what excites you about your<br />

new job.<br />

Since I started my new venture at SHIELD, I<br />

have had the opportunity to look at software<br />

development from a different perspective.<br />

Rather than creating applications for normal<br />

daily tasks, we create software that helps<br />

assess and calculate risks for various instances<br />

depending on the clients needs and threats.<br />

Throughout 2019 and beyond, it is my mission<br />

to make all SHIELD activities completely<br />

traceable. In order to be a successful business<br />

today, we must have a complete and accurate<br />

picture of where we are at any point in time,<br />

so, SHIELD will continue to develop the<br />

procedures and systems that will enable us<br />

to provide the best service possible to our<br />

expanding client base.<br />

Andre Muscat – Head of Fire<br />

Safety and Emergency Response<br />

SHIELD has appointed you as<br />

its first Head of Fire Safety and<br />

Emergency Response. What<br />

exactly does this role involve<br />

and what improvements do you<br />

plan to bring to SHIELD?<br />

SHIELD is a well renowned company in the<br />

security consultancy sector. In Malta, SHIELD<br />

caters for significantly big local companies<br />

and although their needs vary quite radically,<br />

when it comes to risk assessment, the team<br />

is highly skilled in giving the best consultancy.<br />

Kimberly Cachia<br />

Working with SHIELD will surely be a huge<br />

step in my career as they have clients from<br />

different countries around the world with<br />

different ideas and points of view which will<br />

surely broaden my knowledge in this industry.<br />

<strong>MBR</strong><br />

The new role involves complete oversight<br />

over fire prevention or other related hazards<br />

that could result in a major incident, whether<br />

within a building or facility, causing imminent<br />

danger to the lives of people within and<br />

extensive property damage or destruction. It<br />

also involves making sure that the required<br />

procedures, equipment and training are<br />

Andre Muscat<br />

All rights reserved - Copyright 20<strong>18</strong><br />

www.maltabusinessreview.net<br />

37


Malta Business Review<br />

INVEST<br />

3DZ - Toly Group: Case Study<br />

How Toly Group<br />

uses 3D printing<br />

The main advantage of 3D technology is the<br />

flexibility to test new product variants at a<br />

relatively low cost and at the high speed required<br />

by current market standards.<br />

Toly uses 3D printing during the research and<br />

development phase , where current designs and<br />

mechanisms are tested. Then, 3D printers are used<br />

in the innovation and conceptualisation phases to<br />

The collaboration between the company and<br />

3DZ has been very positive. It is said that the<br />

experience was excellent, from shipment to<br />

installation, calibration and training. The technical<br />

and logistical staff was very helpful and patiently<br />

answered all questions.<br />

When asked if the machine fleet will be expanded,<br />

the company replied that it would consider a<br />

machine with alternative possibilities for printing<br />

material such as the Projet 3600 or higher. This<br />

would help for example to further develop the<br />

moulding of their inserts.<br />

The company<br />

Toly Group was founded in the early 1970s by Dr.<br />

Zoly Gatesy in the UK, shortly afterwards moved to<br />

Malta with 40 employees and in 1975 specialised<br />

in the cosmetics industry.<br />

Toly still remains in Malta with its Corporate Offices<br />

and Innovation Centre that serve the entire group<br />

worldwide. The group has production plants<br />

in Malta, China and Korea, as well as sales and<br />

marketing offices in the UK, USA, France, Belgium,<br />

Italy, Hong Kong, Korea and Brazil, with over 1,000<br />

employees.<br />

Over the years the company has successfully<br />

diversified into providing high-quality packaging<br />

solutions for the make-up, skin care and fragrance<br />

sectors.<br />

In recent years, it has adopted 3D printing<br />

technology, achieving significant advantages in<br />

terms of time and cost. <strong>MBR</strong><br />

From the words of the testimony of Engineer David<br />

James Sciberras, we discover that the company<br />

uses 3D printing to create prototypes of different<br />

variants of its products in order to determine<br />

the shape and operation with its customers, plus<br />

models are made to present the new designs.<br />

Toly has a variety of small desktop FDM machines<br />

used for fast prototypes. The last one purchased<br />

was the Projet 2500 Plus by 3D Systems. Engineer<br />

explains that printers are constantly in operation in<br />

the company.<br />

improve new concepts. And the company also<br />

uses 3D printing during the design phase to ensure<br />

that any changes do not adversely affect the final<br />

assembly of production. Finally, technology is also<br />

used to demonstrate new concepts to potential<br />

customers.<br />

3D printing is evolving at a surprising pace, with<br />

new technologies and concepts announced weekly<br />

to improve speed and quality. Toly is anxious to<br />

capitalise on actual production technology to<br />

further improve market speed.<br />

38


BRANDING<br />

Malta Business Review<br />

Meeting Customer Needs and Wants<br />

By George Carol<br />

Daniele Ramella Pollone, Digital Marketing Manager, 3DZ Franchising Limited<br />

<strong>MBR</strong>: When you assumed the leadership role at<br />

3dz during its turnaround, what opportunities<br />

were you able to take advantage of in leading its<br />

evolution?<br />

DRP: 3DZ was born as a startup and spent two<br />

years structured as a startup. 2015 is a turning<br />

point year and has begun to take a leading role<br />

in the 3D printing market. The technologies in<br />

continuous evolution and high technical skills and<br />

sales, have allowed 3DZ to grow very quickly. We<br />

specialise mainly in the sale of 3D printers, but<br />

also 3D scanners and 3D software. In addition to<br />

providing consulting and 3D printing services and<br />

training courses.<br />

<strong>MBR</strong>: What value does 3dz provide to investors?<br />

DRP: A very strong marketing presence (website,<br />

social media, events, DEM) in several European<br />

countries, mainly focused in Italy, Spain and Frena<br />

and an extremely competent and structured sales<br />

channel. Today, selling 3d printers is extremely<br />

complicated and not affordable for everyone, both<br />

in terms of specific skills, financial, but especially in<br />

terms of focused sales network.<br />

<strong>MBR</strong>: What have been the keys to 3dz’s product<br />

innovation and consistent growth?<br />

DRP: An in-depth knowledge of the territory and<br />

of the real applications on additive manufacturing.<br />

We are focusing heavily on growth sectors such as:<br />

jewellery, dental, mechanical and automation.<br />

<strong>MBR</strong>: How has technology impacted the industry<br />

and will advances in technology change the<br />

workforce for the future?<br />

DRP: Additive manufacturing technologies are<br />

changing different production processes and<br />

are rapidly moving companies from "analog" to<br />

"digital" and on-demand production. Today's<br />

market demands more and more customized<br />

products, and lower production numbers. The<br />

key to surviving and remaining competitive in the<br />

market is 3D printing.<br />

<strong>MBR</strong>: How is 3dz continuing to foster innovation<br />

within the firm and for clients?<br />

DRP: Through the development of new production<br />

solutions that will reduce production times,<br />

production costs and offer the flexibility to innovate<br />

the products of the end customers. The 3D<br />

printers we resell as HP, 3D Systems or Markforged<br />

are revolutionizing every manufacturing company<br />

in the world. This process takes place only through<br />

partners such as 3DZ, a company that brings the<br />

technology directly into the company ensuring<br />

expertise in the sales phase, more especially in<br />

the after-sales phase, with certified technicians,<br />

present on the territory and ready to meet the<br />

needs of customers. <strong>MBR</strong><br />

"The key to surviving<br />

and remaining<br />

competitive in the<br />

market is 3D printing.<br />

All righrs reserved - copyright 20<strong>18</strong><br />

www.maltabusinessreview.net<br />

39


Malta Business Review<br />

ICT<br />

Microsoft and BMIT Reach New Strategic<br />

Partnership To Further Support Local<br />

Business<br />

By James Vella Clark<br />

Microsoft Azure products will become more<br />

accessible to local businesses following a<br />

strategic partnership between Microsoft and<br />

BMIT Technologies, which incorporates BMIT<br />

Limited and Kinetix Solutions Limited. This<br />

partnership will enable a host of new services<br />

to customers, including the possibility to<br />

purchase Microsoft’s Azure services directly<br />

from BMIT.<br />

The formal announcement of the strategic<br />

partnership was made yesterday, Monday<br />

26th November, during a workshop event<br />

organised by Microsoft for several gaming<br />

companies in collaboration with the Malta<br />

Gaming Authority and EY.<br />

“The strategic partnership is the positive<br />

outcome of our discussions between<br />

Microsoft and BMIT, always with the scope of<br />

bringing together Microsoft as a worldwide<br />

leader in Cloud Services and BMIT, whom<br />

we consider as one of Malta’s leading IT and<br />

Cloud Managed Services Provider, perfectly<br />

able and equipped to drive cloud-based<br />

innovation amongst Maltese businesses,”<br />

said Peggy Antonakou, Microsoft’s CEO for<br />

Greece, Cyprus and Malta.<br />

Expressing his satisfaction at this important<br />

development, Christian Sammut, CEO of<br />

BMIT added that this strategic partnership<br />

will create additional synergies between BMIT<br />

Technologies and Microsoft. “We already<br />

enable a good number of organisations<br />

"Our agreement with<br />

BMIT forms part of<br />

this commitment to<br />

work and collaborate<br />

closely with trusted and<br />

responsible partners so<br />

that they can apply the<br />

right technologies that<br />

help the community<br />

achieve economic and<br />

social prosperity.<br />

by leveraging our local infrastructure and<br />

our expertise to deliver a variety of cloudbased<br />

scenarios including Public, Private and<br />

Hybrid Cloud infrastructure and productivity<br />

solutions. This closer collaboration will<br />

take such efforts to a new level, allowing<br />

us to deliver a broader range of emerging<br />

technologies based on Microsoft Azure and<br />

Microsoft Office 365 to both our Maltabased<br />

and international customers”.<br />

“Our agreement with BMIT forms part of this<br />

commitment to work and collaborate closely<br />

with trusted and responsible partners so that<br />

they can apply the right technologies that<br />

help the community achieve economic and<br />

social prosperity,” added Peggy Antonakou.<br />

<strong>MBR</strong><br />

Creditline: Corporate Identities<br />

<strong>MBR</strong><br />

40


David Attenborough:<br />

'The collapse of our civilizations is on the horizon'<br />

Renowned nature broadcaster David<br />

Attenborough has told world leaders that<br />

climate change could lead to collapse of<br />

civilizations, and much of the natural world.<br />

Speaking at the opening ceremony of the<br />

COP24 UN climate conference, in Katowice,<br />

Poland, Attenborough called climate change<br />

"our greatest threat in thousands of years."<br />

CLIMATE CHANGE<br />

Malta Business Review<br />

By Mark Tutton<br />

In the weeks leading up to the event, the<br />

UN asked people to send their thoughts on<br />

climate change. Attenborough was there to<br />

represent the public, by taking the "People's<br />

Seat" at the conference.<br />

He said: "The world's people have spoken.<br />

Their message is clear. Time is running out.<br />

They want you -- the decision makers -- to<br />

act now.<br />

"Leaders of the world you must lead," he<br />

added. "The continuation of our civilizations<br />

and the natural world on which we depend<br />

is in your hands."<br />

Sir David Attenborough at #COP24:<br />

"If we don’t take #ClimateAction, the<br />

collapse of our civilisations and the<br />

extinction of much of the natural world is on<br />

the horizon." #TakeYourSeat<br />

Twitter Ads info and privacy<br />

In an interview from the conference with<br />

CNN's Christiane Amanpour, Attenborough<br />

spoke about the damage humans have<br />

inflicted on the planet.<br />

"We have overrun it in a way that is<br />

unprecedented," he said. "No other creature<br />

in the world has had the effect on the planet<br />

that the human species has, and so we<br />

ought to be aware of what we've done and<br />

recognize the responsibility that we now<br />

Attenborough's dire warning on climate change<br />

have in our hands."<br />

Asked about the United States, which<br />

President Trump has said will leave the Paris<br />

Agreement, Attenborough pleaded for the<br />

US to remain committed to fighting climate<br />

change.<br />

"Please join the rest of the world," he<br />

implored. "The entire rest of the world is<br />

united in trying to take action on this. The<br />

United States is a very, very powerful voice.<br />

Please, please, join us." <strong>MBR</strong><br />

Creditline: Mark Tutton, CNN; UN Climate<br />

Change@UNFCCC<br />

www.maltabusinessreview.net<br />

41


Malta Business Review<br />

CREDIT RATING<br />

PUBLIC FINANCE<br />

Scope assigns Malta first-time credit rating of A+ with Stable Outlook<br />

Euro area membership, high economic growth, prudent fiscal management and strong external position are<br />

credit strengths. Elevated contingent liabilities, unfavourable demographics, external vulnerabilities and<br />

regulatory shortcomings remain challenges.<br />

Scope Ratings GmbH has today assigned<br />

the Republic of Malta a first-time A+ longterm<br />

issuer and senior unsecured local- and<br />

foreign-currency rating, along with a shortterm<br />

issuer rating of S-1+ in both local and<br />

foreign currency. All Outlooks are Stable.<br />

Rating drivers<br />

Scope’s first-time assignment of Malta’s<br />

A+ rating reflects the country’s euro area<br />

membership, high economic growth,<br />

prudent fiscal management and strong<br />

external position. The rating is challenged<br />

by contingent liabilities, unfavourable<br />

demographics, external vulnerabilities, and<br />

regulatory shortcomings of the financial<br />

sector.<br />

Malta has shown buoyant growth rates<br />

during the recent decade with an Malta<br />

has shown buoyant growth rates during the<br />

recent decade with an average expansion<br />

of 4.3% since 2007, outperforming the<br />

EU average behind only Ireland. The main<br />

drivers of Malta’s growing economy are<br />

high service exports (tourism, transport and<br />

gaming), and robust private consumption.<br />

For 20<strong>18</strong> and 2019, Scope anticipates annual<br />

growth to reach 5.4% and 5% respectively<br />

on the back of record-low unemployment<br />

of 4%, strong employment growth due<br />

to migration and recovering investment,<br />

especially on the housing market. Growth<br />

is expected to continue to be driven by<br />

private consumption and higher investment,<br />

whereas the external sector provides less<br />

support compared to previous years.<br />

"Growth is expected to<br />

continue to be driven<br />

by private consumption<br />

and higher investment,<br />

whereas the external<br />

sector provides less<br />

support compared to<br />

previous years.<br />

The A+ rating is further underpinned by<br />

Malta’s strengthened fiscal framework,<br />

together with a combination of faster fiscal<br />

consolidation, low interest payments and<br />

stronger GDP growth. The government<br />

has achieved consistent fiscal surpluses,<br />

supported by a broadening tax base,<br />

reflecting better monitoring compliance<br />

and increasing female labour participation.<br />

Expenditures are below the euro area<br />

average but have picked up recently. Capital<br />

expenditures have increased strongly due<br />

to the acquisition of landing rights from<br />

Air Malta. Going forward, the Maltese<br />

government targets a general fiscal surplus<br />

of 1.3% of GDP for 2019, net of revenues<br />

from the Individual Investment Program (IIP)<br />

and including gross fixed capital formation of<br />

3.5% of GDP. Fiscal expenditures in 2019 are<br />

expected to decline slightly from 38.4% to<br />

37.8% of GDP, based on the one-time capital<br />

transfer to Air Malta in 20<strong>18</strong> (EUR 57mn).<br />

Malta’s strong fiscal performance has led<br />

to a steady decline in its debt to GDP ratio<br />

from 2012 onwards, falling below the 60%<br />

Maastricht threshold in 2015. The last two<br />

years brought a further decline by almost 8<br />

percentage points, thanks to exceptionally<br />

strong growth and a slightly positive fiscal<br />

balance. For 20<strong>18</strong>, government projections<br />

foresee a decline of the debt to GDP ratio to<br />

<strong>46</strong>.9%, equal to 4 percentage points. Going<br />

forward, the government expects another<br />

3 percentage points decline towards 2019<br />

by assuming that the primary surplus of<br />

2.7% exceeds interest rate expenditure<br />

(1.5%) and stock-flow adjustment (1.6% of<br />

GDP). Our baseline scenario, in line with the<br />

IMF forecast, foresees a continued, albeit<br />

less pronounced decline in debt over the<br />

projection horizon to around 30% of GDP,<br />

supported by positive primary balances and<br />

high growth.<br />

Malta’s A+ rating is further supported by<br />

the economy’s robust external sector.<br />

Continuous current account surpluses led<br />

to a net international investment position of<br />

62.6% at year-end 2017. This development<br />

is dominated by a boost in services exports,<br />

comprising transport, tourism and gaming.<br />

Although the country shows a negative<br />

balance on goods exports, the quality of<br />

exported manufacturing goods is above the<br />

EU average with 40% of the export value<br />

related to top quality. Going forward, we<br />

expect Malta to retain its current account<br />

surplus, albeit with lower surpluses towards<br />

2019 but supported by rising import shares<br />

and its role as a financial centre.<br />

42


CREDIT RATING<br />

Malta Business Review<br />

Despite the relative strengths of Malta’s<br />

rating, challenges remain. Malta’s rapidly<br />

declining public debt ratio is still facing<br />

additional burden from elevated contingent<br />

liabilities of 9.6% of GDP (in 2017),<br />

resulting from financially weak stateowned<br />

enterprises (SOEs). These risks<br />

have decreased in line with higher growth<br />

but remain a credit risk over the forecast<br />

horizon.<br />

Over the medium-term term, the country<br />

also faces supply side constraints, induced<br />

by the tighter labour market. Although the<br />

government initiated reforms of the labour<br />

market to reduce low skill attainment among<br />

young people and low tertiary education,<br />

the economy still faces a large gender<br />

employment gap and educational outcomes<br />

remain closely linked to socio-economic<br />

background. Infrastructure investment is<br />

projected to increase strongly with higher<br />

absorption of EU funds and expected<br />

investment in health-related projects.<br />

With only 0.5m inhabitants, Malta’s small<br />

open economy remains especially vulnerable<br />

to external shocks, in particular with its<br />

reliance on the export of business-cycle<br />

relevant services. Also, Malta is vulnerable<br />

to policy harmonisation risks and changes in<br />

EU corporate tax law. Finally, infrastructure<br />

bottlenecks and skills shortages are expected<br />

to weigh on the country's long-term growth<br />

potential.<br />

Malta’s economic strength is partly related<br />

to a booming gaming sector and large<br />

revenues from the IIP, which attracts<br />

foreigners who seek European citizenship.<br />

Financial inflows are more than tenfold<br />

the country’s GDP, thereby remaining a<br />

source of uncertainty despite being mostly<br />

decoupled from domestic economic<br />

activity. Despite the implementation of<br />

several Anti-Money Laundering Directives<br />

to improve due diligence and transparency,<br />

the European Commission asked the<br />

government to take a stand on anti-money<br />

laundering measures following allegations<br />

related to Pilatus Bank whose banking<br />

license was revoked in November 20<strong>18</strong><br />

by the European Central Bank. In July,<br />

the European Banking Authority (EBA)<br />

pointed out that the measures taken by the<br />

Maltese Financial Intelligence Analysis Unit<br />

were not sufficient to satisfy the identified<br />

shortcomings, requesting further action to<br />

comply with the Anti-Money Laundering<br />

(AML) and Countering Terrorism Financing<br />

Directive (CFT). The Maltese authorities<br />

have responded by launching the AML/CFT<br />

Strategy, which includes an improvement<br />

of the supervisory framework and an<br />

increase of resources to strengthen legal<br />

enforcement. Scope recognizes that the<br />

"The Stable Outlook<br />

reflects Scope's<br />

assessment that the risks<br />

faced by Malta remain<br />

balanced at this stage.<br />

recent events have no likely impact on public<br />

finances but may affect Malta’s reputation<br />

of an emerging financial centre.<br />

Core Variable Scorecard<br />

(CVS) and Qualitative<br />

Scorecard (QS)<br />

Scope’s Core Variable Scorecard (CVS),<br />

which is based on the relative rankings of<br />

key sovereign credit fundamentals, provides<br />

an indicative ‘AA’ (‘aa’) rating range for the<br />

Republic of Malta. This indicative rating<br />

range can be adjusted by the Qualitative<br />

Scorecard (QS) by up to three notches<br />

depending on the size of relative credit<br />

strengths or weaknesses versus peers based<br />

on qualitative analysis.<br />

For the Republic of Malta, the QS signalled<br />

credit weaknesses for the following analytical<br />

categories: i) economic policy framework; ii)<br />

macro-economic stability and sustainability;<br />

iii) market access and funding sources; iv)<br />

external debt sustainability; v) vulnerability<br />

to short-term external shocks; vi) recent<br />

events and policy decisions; vii) banking<br />

sector oversight and governance; viii)<br />

financial imbalances and financial fragility.<br />

The combined relative credit strengths and<br />

weaknesses generate a 2-notch negative<br />

adjustment and signal a sovereign rating<br />

of A+ for Malta. A rating committee has<br />

discussed and confirmed these results.<br />

Factoring of Environment,<br />

Social an Governance (ESP)<br />

wScope considers ESG sustainability issues<br />

during the rating process as reflected in its<br />

sovereign methodology. Governance-related<br />

factors are explicitly captured in Scope’s<br />

assessment of ‘Institutional and Political<br />

Risk’, for which Malta scores high according<br />

to the World Bank’s Worldwide Governance<br />

Indicators. Qualitative governance-related<br />

assessments in Scope’s ‘geo-political risk’<br />

category of its QS are assessed as ‘neutral’<br />

compared with Malta’s sovereign peers.<br />

Socially related factors are captured in<br />

Scope’s CVS in Malta’s rapidly growing GDP<br />

per capita (USD 27,326 in 2017) and recordlow<br />

level of unemployment but increasing<br />

old-age dependency ratio. Qualitative<br />

assessments of social factors are reflected<br />

in Scope’s ‘macroeconomic stability and<br />

sustainability’, for which Scope assesses<br />

Malta as ‘weak’. Finally, environmental<br />

factors are considered during the rating<br />

process but did not have an impact on this<br />

rating action.<br />

Outlook and rating - change<br />

drivers<br />

The Stable Outlook reflects Scope’s<br />

assessment that the risks faced by Malta<br />

remain balanced at this stage. The rating<br />

could be downgraded in the event of: i)<br />

a significant slowing of growth; and/or ii)<br />

failure to increase investment spending.<br />

The rating could be upgraded if i) the<br />

government implements structural reforms,<br />

which raise the growth potential; ii) if there<br />

is continued fiscal consolidation; and/or iii)<br />

reforms to strengthen financial supervision<br />

are effectively completed.<br />

Rating committee<br />

The main points discussed were: i) growth<br />

potential; ii) economic policy framework; iii)<br />

macroeconomic stability and sustainability;<br />

iv) fiscal policy framework; v) public debt<br />

sustainability, debt structure and market<br />

access; vi) external debt sustainability and<br />

vulnerabilities; vii) banking sector oversight<br />

and governance; viii) political developments;<br />

and ix) peers.<br />

About Scope Ratings GmbH<br />

Scope Ratings GmbH is part of the Scope Group<br />

with headquarters in Berlin and offices in Frankfurt,<br />

London, Madrid, Milan, Oslo and Paris. As the<br />

leading European credit rating agency, the company<br />

specialises in the analysis and ratings of financial<br />

institutions, corporates, structured finance, project<br />

finance and public finance. Scope Ratings offers a<br />

credit risk analysis that is opinion-driven, forwardlooking<br />

and non-mechanistic, an approach which<br />

adds to a greater diversity of opinions for institutional<br />

investors. Scope Ratings is a credit rating agency<br />

registered in accordance with the EU rating regulation<br />

and operating in the European Union with ECAI status.<br />

<strong>MBR</strong><br />

Credits: Bernhard Bartels / Giacomo Barisone<br />

www.maltabusinessreview.net<br />

43


Malta Business Review<br />

EUROPEAN CITIZEN'S PRIZE<br />

Bjorn Formosa & the ALS Foundation<br />

win the 20<strong>18</strong> European Citizen's Prize<br />

Mr Bjorn Formosa, founder of ALS Foundation Malta is this year's Laureate of the European Citizen's Prize Malta 20<strong>18</strong>. Mr<br />

Formosa was nominated by MEP Marlene MIZZI (S&D, MT) and MEP Miriam DALLI (S&D, MT), and received the joint backing<br />

of MEP David CASA, MEP Roberta METSOLA, and MEP Francis ZAMMIT DIMECH (EPP, MT). He was awarded the prize by MPE<br />

Roberta Metsola (EPP, MT) u l-ko-nominaturi tiegħu għal dan il-Premju l-MPE Marlene Mizzi u l-MPE Miriam Dalli (S&D, MT).<br />

"Bjorn has shown what true selflessness, civic<br />

sense, generosity and altruism really mean.<br />

He is an inspiration to us all and is turning<br />

his pain and suffering into an opportunity to<br />

help others. Bjorn definitely deserves to be<br />

honoured with the European Citizen’s Prize."<br />

– MEP Marlene MIZZI (S&D, MT)<br />

"Bjorn Formosa is an example of the values<br />

that all European citizens should have –<br />

altruism, solidarity and determination to<br />

leave a positive mark. Despite his difficulties,<br />

Bjorn managed to turn these difficulties into<br />

something positive. Through funds dedicated<br />

for more research on ALS and funds dedicated<br />

to a residential home for ALS patients, Bjorn<br />

has managed to make a difference in the<br />

lives of ALS sufferers and their relatives. This<br />

is why Bjorn Formosa deserves to receive<br />

the European Citizen’s Prize. I wish Bjorn all<br />

the strength and determination to keep on<br />

working and being the ray of light into ALS<br />

patients’ lives." – MEP Miriam DALLI (S&D,<br />

MT)<br />

"It is our duty - as members of the European<br />

Parliament - to promote invaluable work<br />

done by thousands of Maltese and Gozitan<br />

volunteers. We are delighted that Bjorn won<br />

this award as his hard work in the past years,<br />

even whilst struggling with such a difficult<br />

illness, is an example to us all and we will<br />

continue to do whatever we can to give him<br />

full support in his fundraising and awareness<br />

campaigns." – MEP David CASA, MEP<br />

Roberta METSOLA, MEP Francis ZAMMIT<br />

DIMECH (EPP, MT)<br />

Background:<br />

The European Parliament has been awarding<br />

the European Citizen’s Prize every year since<br />

2008 to projects and initiatives that facilitate<br />

cross-border cooperation or promote mutual<br />

understanding within the EU. The prize,<br />

which has symbolic value, is also intended to<br />

acknowledge the work of those who through<br />

their day-to-day activities promote European<br />

values.<br />

Every Parliament member has the right to<br />

nominate one person or organisation for the<br />

prize and national juries made up of MEPs<br />

rank nominees from their country in order<br />

of preference. The final decision on laureates<br />

is taken by a central jury headed by Vice<br />

wPresident Guillaume.<br />

A central ceremony is held every year in<br />

Brussels for winners of the prize from around<br />

the European Union, at which this year Bjorn<br />

Formosa could not be present due to his<br />

serious health condition. We are proud to<br />

honour him with this award at Europe House<br />

Valletta. <strong>MBR</strong><br />

Credit: EU Press/EPO Valletta<br />

Family photo of the European Citizen's Prize 20<strong>18</strong> with Vice-President Sylvie Guillaume and President Antonio Tajani<br />

44


SHIREBURN SOFTWARE - 35<br />

YEARS OF TECH IN<strong>NOV</strong>ATION<br />

LOTTERIES & GAMING<br />

Malta Business Review<br />

Shireburn Software’s Director Franco Galea<br />

and Managing Director John de Giorgio.<br />

Founded in 1983, as one of the first<br />

local IT training companies in Malta,<br />

Shireburn Software has gradually became<br />

one of the leading software providers<br />

for local businesses. This year marks the<br />

35th anniversary of Shireburn and their<br />

endeavours along the years make them the<br />

success story they are today.<br />

Set up by an aspiring and young John de<br />

Giorgio, the company began to develop its<br />

own software solutions in 1985, providing<br />

software products for freight and accounting,<br />

retail, inventory, payroll and HR. Over the<br />

years Shireburn has strategically researched<br />

unsupported niche business needs and<br />

developed applications aimed at servicing<br />

these needs to facilitate their processes.<br />

In 2001, Shireburn’s Integra for Notes<br />

software went global, earning several<br />

international awards. In 2005 the Shireburn<br />

Business Suite was launched as a multichannel<br />

solution for retail, wholesale,<br />

distribution and payroll, all integrated into<br />

Shireburn’s own accounting and inventory<br />

systems.<br />

As the years went by, their software solutions<br />

became more specific, integrated and<br />

complex. One of their major achievements<br />

is Concessionaire Analyzer+ (CA+), designed<br />

specifically for airports and shopping<br />

malls to strategically manage and increase<br />

concession-based revenue. Last year, CA+<br />

was awarded the Revenue Generation Award<br />

from International Airport Review magazine<br />

and CA Plus Ltd was partly acquired by global<br />

giant Gentrack Group – Veovo.<br />

Over the years, Shireburn took its core<br />

solutions through 4 major technology waves;<br />

the more recent of which was the leap forward<br />

to multi-tenanted, cloud technologies based<br />

principally on Microsoft Azure as a platform.<br />

Moving forward to 2015 the cloud-based<br />

Shireburn Indigo platform was launched,<br />

marking Shireburn’s next generation<br />

of software products. The first product<br />

was Indigo Payroll, winner of the MCA<br />

eBusiness Best B2B Application award,<br />

offering easier and more flexible payroll and<br />

leave administration combining improved<br />

capabilities with lower costs of ownership.<br />

To date, over 41,000 employees are being<br />

managed through the system. The second<br />

addition to the suite is the recently announced<br />

Shireburn Indigo Time & Attendance module,<br />

designed to facilitate rosters, shift-based<br />

schedules and attendance management.<br />

35 years on, Shireburn has grown steadily to<br />

a team of over 60 employees, servicing more<br />

than 1,100 local and international clients.<br />

Learn more about how Shireburn Software<br />

can help your business. Visit www.shireburn.<br />

com/35 <strong>MBR</strong><br />

Credits: Shireburn Software Ltd<br />

www.maltabusinessreview.net<br />

45


Malta Business Review<br />

EIT<br />

IN<strong>NOV</strong>ATE AND GROW!<br />

MALTA’S IN<strong>NOV</strong>ATORS INVITED TO<br />

JOIN THE EIT COMMUNITY<br />

To help power Malta’s innovators, the European Institute of Innovation and<br />

Technology (EIT) is showcasing its innovation cooperation opportunities during<br />

an Awareness Day in Kalkara. This event is being organised together with the<br />

Maltese Council for Science and Technology.<br />

Europe’s future is connected to its power<br />

to innovate. A competitive edge has never<br />

been more important, especially for smaller<br />

Member States. Malta has great potential<br />

to expand its innovation capacity (Malta<br />

Factsheet – European Innovation Scoreboard),<br />

and the EIT stands ready to support<br />

Maltese innovators. That’s the role of the<br />

EIT – to support students, researchers and<br />

entrepreneurs to help them grow their<br />

entrepreneurial skills and their businesses,<br />

creating jobs, and improving the lives of citizens<br />

across Europe. As a global player, the<br />

European Union, through the EIT, is focused<br />

on powering innovators to turn their best<br />

ideas into products, services and jobs for<br />

Europe.<br />

Jeffrey Pullicino Orlando, Executive<br />

Chairman, Malta Council for Science and<br />

Technology remarked: ‘Malta is a resourceful,<br />

determined and ambitious country.<br />

As a small nation continually adapting our<br />

economy to modern challenges, we have<br />

the advantage of being able to change<br />

quickly, to collaborate effectively and to<br />

advance our economy in new directions as<br />

global markets shift. Working closely with<br />

the EIT, Malta’s innovators, and our great<br />

researchers, now have a strong partner to<br />

accelerate new ideas, products and services.<br />

We see this Awareness Day as a stepping<br />

stone to create jobs, growth and a stronger<br />

global reputation.’<br />

Martin Kern, EIT Interim Director, added:<br />

‘The EIT offers a one-stop shop for innovators,<br />

and we want to increase access to<br />

our unique resources and opportunities<br />

in Malta. The EIT focuses on solutions to<br />

global challenges through our six Innovation<br />

Communities that bring together more than<br />

1000 partners from business, education and<br />

research. Our unique innovation model creates<br />

sustainable innovations and accelerates<br />

innovative ideas, which ultimately leads to<br />

job creation and economic growth. Today,<br />

we invite Malta’s innovators to connect and<br />

benefit from access to the EIT, Europe’s<br />

largest innovation community.’<br />

The EIT Awareness Day in Kalkara will showcase<br />

the EIT’s unique innovation model that<br />

sets up dynamic pan-European partnerships<br />

between leading companies, universities<br />

and research labs (programme of the day).<br />

These are called Innovation Communities<br />

and they support entrepreneurs and innovators<br />

in bringing ideas to market, turning<br />

students into entrepreneurs and, most importantly,<br />

stimulating innovation. The EIT’s<br />

six Innovation Communities tackle some<br />

of the most pressing challenges facing our<br />

societies from climate change to sustainable<br />

energy to healthy living and active ageing.<br />

They will present how organisations and innovators<br />

in Malta can join their wide range<br />

of activities to drive innovation.<br />

<strong>46</strong>


EIT<br />

Malta Business Review<br />

The event will be opened by Jeffrey Pullicino<br />

Orlando, Executive Chairman, Malta Council<br />

for Science and Technology followed by<br />

a video message from Silvio Schembri,<br />

Parliamentary Secretary for Financial<br />

Services, Digital Economy and Innovation.<br />

Members of the EIT Community, together<br />

with innovators that work with the EIT, will<br />

then present their wide range of innovation<br />

support activities.<br />

EIT BACKGROUND: Europe's future is<br />

connected to its power to innovate!<br />

What is the European Institute of<br />

Innovation and Technology (EIT)?<br />

The EIT was created in 2008 to strengthen<br />

Europe’s ability to innovate. The EIT is a<br />

unique EU initiative, the only one to fully<br />

integrate business, education and research.<br />

The Institute supports the development<br />

of dynamic pan-European partnerships<br />

between leading universities, research labs<br />

and companies. These are called Innovation<br />

Communities and each focuses on a specific<br />

global challenge.<br />

More information: EIT in a nutshell<br />

Infographic<br />

What challenges do the EIT’s Innovation<br />

Communities focus on?<br />

The first six Innovation Communities work<br />

to mitigate and adapt to climate change (EIT<br />

Climate-KIC), create sustainable sources of<br />

energy and increase its supply (EIT InnoEnergy),<br />

accelerate the digital transformation<br />

(EIT Digital), support healthier and longer<br />

living (EIT Health), provide sustainable and<br />

healthier food (EIT Food), and manage our<br />

planet’s raw materials in an efficient, secure<br />

and sustainable way (EIT RawMaterials). Together<br />

with their leading partners, they offer<br />

a wide range of innovation and entrepreneurship<br />

activities. This includes education<br />

courses that combine technical skills with<br />

entrepreneurial ones, business creation and<br />

acceleration services, run innovation driven<br />

research projects.<br />

In December 20<strong>18</strong>, the EIT will select new<br />

Innovation Communities in the areas of<br />

urban mobility and added value manufacturing.<br />

What has the EIT Community<br />

achieved?<br />

More information: EIT Community<br />

Success Stories<br />

For more information visit eit.europa.eu &<br />

follow the EIT on Twitter @EITeu #EIT-<br />

Community #EUinnovation<br />

For photos from the event: https://www.<br />

flickr.com/photos/eiteu/albums.<br />

Contact:<br />

Caroline Vandenplas - E: caroline.vandenplas@eit.europa.eu<br />

T: +36 1 481 9371<br />

Giselle Calleja | Senior Public Relations<br />

Executive | T: +356 23602173 | E: giselle.<br />

calleja@gov.mt<br />

The EIT – Making Innovation Happen!<br />

Credit: MCST<br />

<strong>MBR</strong><br />

www.maltabusinessreview.net<br />

47


Malta Business Review EDITOR'S CHOICE<br />

“Someday…everything will make perfect<br />

sense” Campaign Spotlight on<br />

Organised by <strong>MBR</strong> Publications Ltd<br />

Mr John Ripard<br />

Award-winning sportsman, John Ripard is a force<br />

to be reckoned with. Taking the Ripard Group<br />

which was founded in 1901 to the next level by<br />

marrying it with his passion for the sea, it is for<br />

his success at all things aquatic that John Ripard<br />

became so renowned in his own right.<br />

Without a doubt one of the most prominent<br />

yachtsmen in Malta, Mr Ripard sailed for Malta in<br />

the Snipe Class Category in the 1955 Mediterranean<br />

Games in Barcelona, represented Malta at the<br />

World Underwater Fishing Championship in<br />

Portugal in 1959. In the 1960 Olympic Games John<br />

and his brother Paul represented Malta sailing in<br />

the Star Class.<br />

In early 1968 the idea of creating a true offshore<br />

race was born resulting in the now famous Middle<br />

Sea Race. The first Middle Sea Race started with<br />

8 entries on the 30th November 1968 and 8 days<br />

later JOSIAN with skipper John Ripard and his crew<br />

Mr John Ripard and Mr Malcom R Lowell<br />

crossing the finish line to win inaugural Middle Sea<br />

Race, repeating his second win in 1970 on TIKKA<br />

11.<br />

In 1973, he took part in the ‘Giraglia’ and later<br />

the ‘Campionato d’Inverno’ in Genova winning his<br />

class in both these regattas with ‘Tikka 11’ again.<br />

In 1980, he was elected international judge by<br />

the International Yacht Racing Union. After the<br />

United States of America lost the America’s Cup<br />

to Australia, Mr Ripard was appointed Chairman of<br />

the Race Committee whose responsibility it was to<br />

conduct the over 200 races required to determine<br />

who would race against ‘the Defender’ by winning<br />

the Louis Vuitton Trophy, the preamble to the<br />

1987 America’s Cup for which he was appointed<br />

alternate judge. After this first involvement in the<br />

America’s Cup, Mr Ripard was appointed a member<br />

of the International Juries for the 1988, 1992, and<br />

1995 Cups held in San Diego. Soon to follow was<br />

an appointment to the International Jury of the<br />

sailing events of the 1996 Atlanta Olympics, held<br />

in Savannah. These unforgettable experiences<br />

took him all over the globe and in 1992 he was<br />

honoured by receiving Ġieħ ir-Repubblika, the<br />

medal for contributions to the republic.<br />

Following several years as Commodore, today,<br />

he is the president of the Royal Malta Yacht<br />

Club. John Ripard is extremely representative of<br />

all the values which underpin Edwards Lowell's<br />

'Someday’ campaign: he is a man who has<br />

persevered and succeeded. He has capitalised on<br />

the opportunities that have presented themselves<br />

to him thought-out his career. The link between<br />

John Ripard and Edwards Lowell was made even<br />

stronger thanks to the Middle Sea Race which<br />

has become synonymous with the Rolex brand.<br />

Conceived in 1968, the Middle Sea Race was<br />

brought to life thanks to the intrepid spirit of John<br />

Ripard, his brother Paul, Jimmy White and Alan<br />

Green. Their daring spirit has continued to live on<br />

for the last fifty years and it is because of it that the<br />

Rolex Middle Sea Race attracts hundreds of sailors<br />

each year from all parts of the world. His passion<br />

and vision have forged a road for all those who<br />

dare to be bold and think big. <strong>MBR</strong><br />

Mr John Ripard<br />

Mr John Ripard and Mr Malcom R Lowell in conversation<br />

Creditline: Edwards Lowell<br />

48


PUBLIC AUDIT<br />

Malta Business Review<br />

JOINT SEMINAR ORGANISED BY THE NATIONAL AUDIT OFFICE AND THE EUROPEAN<br />

COURT OF AUDITORS ON THE THEME ‘PUBLIC AUDIT IN THE DIGITAL AGE’<br />

The National Audit Office (NAO), in<br />

collaboration with the European Court of<br />

Auditors (ECA), organised another joint<br />

seminar with the theme ‘Public Audit in<br />

the Digital Age’. In his opening address,<br />

Auditor General Charles Deguara highlighted<br />

the fact that due to rapid considerable<br />

technological changes, particularly in such<br />

areas as blockchain and artificial intelligence,<br />

auditors simply have no other option but to<br />

adapt, experiment in all sorts of areas, and<br />

constantly innovate. In his keynote speech,<br />

‘Technology is Driving Change in Audit’,<br />

Leo Brincat, the Maltese Member within<br />

the ECA, said that technology – including<br />

blockchain – is expected to be amongst the<br />

main catalysts of change in the sphere of<br />

auditing. He emphasised that innovative<br />

auditing will necessitate new tools; in this<br />

context, he referred, amongst others, to<br />

the benefits that big data and analytics can<br />

offer even to public entities. Whilst wishing<br />

all participants the best of luck in their<br />

professional assignments, he emphasised<br />

that auditing has no option but to adapt to<br />

the digital era, because ultimately the future<br />

of auditing, as well as that of the auditors<br />

themselves, is at stake.<br />

This was followed by a presentation by<br />

Spyridon Pilos, Principal Manager in the<br />

Directorate of Information, Workplace and<br />

Innovation within the ECA, with the title<br />

‘Preparing for Data-driven Auditing’. It was<br />

then the turn of Noel Camilleri, Deputy<br />

Auditor General, to give an extensive<br />

overview of the new initiative taken up by<br />

the NAO, namely ‘Integrating Data Analytics<br />

in Auditing’. He highlighted the various<br />

measures undertaken so far to eventually<br />

introduce this new methodology. Mark<br />

Rogerson, Spokesperson for the ECA,<br />

then gave a presentation on ‘Media in the<br />

Digital Age’. The seminar was concluded<br />

by a presentation made by Joyce Dimech,<br />

Permanent Secretary (Strategy and<br />

Implementation) within the Office of the<br />

Prime Minister regarding ‘A digital Public<br />

Administration for a Service of Excellence’.<br />

She was representing the Principal<br />

Permanent Secretary who could not attend<br />

due to another unavoidable commitment.<br />

This seminar was attended by various<br />

Members of the Public Accounts Committee,<br />

Permanent Secretaries and Chief Information<br />

Officers across the public service, and staff<br />

from the National Audit Office as well as<br />

senior officials from the Internal Audit and<br />

Investigations Department. Considering<br />

the theme chosen for this year’s seminar,<br />

the CEO and other senior officials of the<br />

Malta Information Technology Agency also<br />

participated in this event. <strong>MBR</strong><br />

Credits/Photos: DOI/NAO<br />

www.maltabusinessreview.net<br />

49


Malta Business Review<br />

GENDER PAY GAP<br />

GENDER PAY GAP<br />

“The existence of a gender pay gap stops<br />

us from having an inclusive economy, and<br />

creates another barrier to the fair distribution<br />

of wealth” – President Coleiro Preca<br />

President of Malta Marie-Louise Coleiro Preca<br />

presided over the launch of an awareness<br />

video about the gender pay gap, coordinated<br />

and produced by the President’s Foundation<br />

for the Wellbeing of Society. This video is<br />

the direct result of a conference which the<br />

foundation organised earlier this year.<br />

Having brought the issue of the gender<br />

pay gap to the fore during her speech on<br />

Republic Day in 2016, the President noted<br />

that both major political parties represented<br />

in Parliament have committed themselves,<br />

through their electoral manifestos, to address<br />

this important concern.<br />

“I hope that this video will further explain our<br />

concern about the gender pay gap, as up till<br />

now, there is still some confusion between<br />

the issue of equal pay and the gender pay<br />

gap”<br />

the Icelandic Parliament, who legislated the<br />

very first gender pay gap law.<br />

“The gender pay gap does not only create<br />

gender inequality during working age, but it<br />

also directly affects the pensions of retired<br />

women”<br />

According to data from the World Economic<br />

Forum, the gender pay gap is one of the<br />

factors that is making one third of women<br />

poorer, when compared to men, when they<br />

reach the age of retirement. On a national<br />

level, the President said that indicators are<br />

telling us that the gender pay gap in Malta<br />

currently stands at 11%.<br />

"The gender pay gap does not<br />

only create gender inequality<br />

during working age, but<br />

it also directly affects the<br />

pensions of retired women.<br />

President of Malta Marie-Louise Coleiro Preca<br />

from the Department of Labour Studies, we<br />

know that women, in comparison to men,<br />

are employed less often and are engaged in<br />

lower-paid sectors”, the President stated. This<br />

same research tells us that women work, on<br />

average, 6 hours longer per week than men,<br />

but they are paid for fewer hours, and they<br />

face more difficulties to achieve promotions.<br />

The President said that in order to make<br />

a long-term and sustainable change, she<br />

believes that we must follow the United<br />

Nations’ Agenda 2030 and its seventeen<br />

Sustainable Development Goals – a mandate<br />

that our country is ascribed to, and must<br />

achieve. In particular, SDG 5 specifically<br />

targets the need for gender equality, and for<br />

the empowerment of women and girls, as<br />

part of Malta’s commitment to a future of<br />

equality, equity and justice for all.<br />

President Coleiro Preca stated that equal<br />

pay is already covered by legislation, while<br />

the gender pay gap is not. She said that<br />

the conference which was organised by the<br />

Foundation earlier this year had received<br />

the support of diverse stakeholders, many<br />

of whom were also present for the launch<br />

of the video. These included the Centre for<br />

Labour Studies at the University of Malta; the<br />

National Statistics Office; the National Trade<br />

Union Forum; EMPOWER – the Platform of<br />

Organisations for Women; Ernst and Young<br />

Malta; and the former Minister for Equality in<br />

“However, this does not account for variation<br />

by industry”<br />

President Coleiro Preca said that the gap<br />

between women and men working in the<br />

financial and insurance sector is a staggering<br />

28.3%, and the gap between women and<br />

men involved in professional, scientific, and<br />

technical activities is 23.1%.<br />

“We must acknowledge the fact that the<br />

gender pay gap in Malta has almost tripled<br />

over four years, from 4.5% in 2014 to 11%<br />

in 20<strong>18</strong>. Furthermore, according to research<br />

“I am convinced that all of us believe that the<br />

socio-economic empowerment of women<br />

will not only benefit women as an intrinsic<br />

part to achieve our rightful dignity”<br />

The President said that the socio-economic<br />

empowerment of women will contribute<br />

to the holistic wellbeing of our families, our<br />

communities and our societies as a whole,<br />

and further stated that “our efforts to<br />

achieve full gender equality and equity in the<br />

economic sectors of our country will reflect<br />

our underlying commitment to promote<br />

universal human rights and fundamental<br />

freedoms, as women’s rights are human<br />

rights.”<br />

President Coleiro Preca encouraged<br />

Parliament to take up the issue of the<br />

gender pay gap to ensure that it is effectively<br />

addressed, and urged our authorities, private<br />

sector, and civil society to go to the next<br />

level of achieving full gender equality, by<br />

working to close the gender pay gap through<br />

awareness and legislations, for the benefit<br />

of all women but also in the best interest of<br />

the girls and young women who will join the<br />

Maltese workforce in the future. <strong>MBR</strong><br />

Credits/Photos: Office of the President<br />

50


CSR: Business,<br />

Journalism and<br />

Society<br />

“The media has a valuable contribution to<br />

make to share information about CSR endeavours”<br />

CSR<br />

Malta Business Review<br />

President of Malta Marie-Louise Coleiro Preca<br />

delivered the opening speech at a conference<br />

organised by Fundazzjoni Tumas Fenech together<br />

with the President’s Foundation for the<br />

Wellbeing of Society, entitled ‘CSR: Business,<br />

Journalism and Society’, at San Anton Palace.<br />

The President said that during sessions of consultation<br />

held by the Foundation with diverse<br />

NGOs, many of these organisation expressed<br />

concerns that their activities were not being<br />

given sufficient media coverage, and that they<br />

could not afford to employ public relations<br />

specialists as part of their team, further<br />

stating her belief that “we must do more to<br />

motivate media representatives to respond to<br />

these concerns.”<br />

President Coleiro Preca said that the media<br />

has “the important role to be a catalyst for<br />

education, information, and an objective and<br />

inclusive voice, especially on delicate and sensitive<br />

matters,” adding that the media, “as the<br />

fourth estate of democracy must maintain an<br />

ethical perspective which respects the dignity<br />

of all the members of society, at all times.”<br />

The President said that, in this way, the media<br />

will be strengthening it own professional standards.<br />

“Corporate social responsibility has the<br />

ability to create constructive links between<br />

the private sector and society.” President<br />

Coleiro Preca stated that the role of the media<br />

is necessary, to give visibility to this important<br />

two-way communication process. The President<br />

said that it is for this reason that corporations,<br />

civil society, and the media have a duty<br />

to collaborate with one another, and stated<br />

that this collaboration will inspire others to<br />

follow their example of social responsibility.<br />

The media, the President said, can also act as<br />

a social conscience, by reminding corporations<br />

about the need to give back to society and<br />

to look beyond profits, by incorporating the<br />

principles of social justice in their work.<br />

President Coleiro Preca said that CSR Strategies<br />

will be even more effective when they<br />

are linked with the mandate of the United<br />

Nations’ Agenda 2030 and its seventeen<br />

President of Malta Marie-Louise Coleiro Preca<br />

Sustainable Development Goals. The President<br />

urged the private sector to continue taking up<br />

CSR initiatives which are inspired by Agenda<br />

2030, by adopting the SDGs as part of their<br />

proactive approach to development and<br />

sustainability. “I am equally convinced that<br />

the Maltese media has an equally powerful<br />

contribution to make, by working alongside<br />

businesses and civil society organisations,<br />

to give the SDGs the necessary visibility,”<br />

President Coleiro Preca said. On concluding,<br />

the President stated that this united effort will<br />

empower the Maltese Islands to achieve our<br />

global responsibility: to effectively address<br />

inequalities and ot end all forms of discrimination;<br />

to stop the degradation of our environment;<br />

and to safeguard the full inclusion and<br />

the active participation of each and every<br />

member of our society. <strong>MBR</strong><br />

CREDITS/Photos: OPR<br />

www.maltabusinessreview.net<br />

51


Malta Business Review<br />

EEA<br />

European Accessibility Act:<br />

Parliament and Council negotiators strike a deal<br />

By Isabel Teixeira Nadkarni<br />

· Smartphones, ticketing<br />

machines, banking and<br />

transport services to be<br />

more accessible<br />

· Infrastructure surrounding<br />

those services is also<br />

expected to become<br />

progressively more<br />

accessible (ramps,<br />

staircases, etc)<br />

· 80 million people in the EU<br />

are affected by a disability<br />

Key products and services,<br />

like smartphones, ticketing<br />

machines and banking<br />

services, will have to be<br />

made more accessible to<br />

people with disabilities.<br />

The new directive, provisionally agreed<br />

by Parliament and Council negotiators on<br />

Thursday, aims to improve the daily lives of<br />

people with disabilities and to encourage<br />

businesses to innovate with more accessible<br />

products and services.<br />

Around 80 million people in the EU live with a<br />

disability to some degree. Due to the ageing<br />

of the population, this figure is expected to<br />

increase to 120 million by 2020.<br />

Morten Løkkegaard (ALDE,<br />

DK), Internal Market Committee<br />

rapporteur who led the talks, said: “These<br />

long-awaited rules will make a big difference<br />

not only to the millions of citizens with<br />

disabilities, but also to lot more people, such<br />

as elderly persons. Now a disabled person<br />

will be able to use self-service machines<br />

and everyday products such as computers,<br />

phones and e-books.<br />

“For European businesses, the European<br />

Accessibility Act will present more<br />

opportunities, since we were able to<br />

include public procurement in the Act and<br />

to introduce provisions that will unburden<br />

microenterprises. We have struck the right<br />

balance! Consumers with disabilities now will<br />

have greater access to the digital economy,<br />

and innovation will still be possible”.<br />

More accessible products<br />

and services<br />

The “European Accessibility Act” (EAA) sets<br />

out requirements to make a number of<br />

products and services more accessible. The<br />

list includes, amongst others:<br />

· ticketing and check-in<br />

machines,<br />

· ATMs and other payment<br />

terminals,<br />

· PCs and operating systems,<br />

· smartphones, tablets and<br />

TV equipment,<br />

· consumer banking<br />

services,<br />

· e-books and dedicated<br />

software,<br />

· e-commerce,<br />

· air, bus, rail and<br />

waterborne passenger<br />

transport services,<br />

including real-time travel<br />

information.<br />

The EAA will outline what needs to be<br />

accessible, but will not impose detailed<br />

technical solutions as to how to make it<br />

accessible, thus allowing for innovation.<br />

All goods and services complying with the<br />

accessibility requirements would benefit<br />

from free circulation on the internal market.<br />

“Built environment” where<br />

the service is provided<br />

Accessibility requirements, for example with<br />

regard to ramps, doors, public toilets and<br />

staircases, currently vary across EU countries.<br />

In order to make the built environment<br />

“continuously and progressively more<br />

accessible” to disabled persons, member<br />

states are encouraged to align their diverging<br />

requirements as much as possible. The<br />

co-legislators introduced a review clause<br />

requiring the Commission to assess the<br />

situation five years after the application of<br />

the directive.<br />

Special provisions for<br />

micro-enterprises<br />

Micro-enterprises that provide services<br />

are exempted from the directive and those<br />

providing products will be exempted from<br />

some obligations to avoid imposing a<br />

“disproportionate burden” on them. Member<br />

states will have to provide guidelines and tools<br />

to micro-enterprises in order to facilitate the<br />

implementation of this legislation.<br />

Next steps<br />

The provisional agreement now needs to<br />

be confirmed by the EU member states’<br />

ambassadors (COREPER) and by Parliament’s<br />

Internal Market Committee. The draft<br />

directive will then be put to a final vote by<br />

the full Parliament in an upcoming plenary<br />

session and submitted for approval to the EU<br />

Council of Ministers. <strong>MBR</strong><br />

Credit: John Schranz, Press Office/EP<br />

52


GAMING<br />

Malta Business Review<br />

Betsoft Gaming Joins Stategic Content<br />

Partnership with Scandinavian Powerhouse<br />

Equinox Dynamic<br />

Solidifying its presence in Scandinavian and<br />

German markets, Betsoft Gaming has signed<br />

a strategic content agreement with Equinox<br />

Dynamic, specific to its Nordicasino operation.<br />

As with many recent Betsoft partnerships,<br />

Equinox Dynamic (hereafter “Equinox”)<br />

will integrate every title from the content<br />

provider’s high-profile Slots3TM series. This<br />

includes established player favourites, and<br />

new innovations such as the revolutionary Max<br />

Quest: Wrath of Ra.<br />

Equinox owns six casino brands: Nordicasino,<br />

and its sister operations Reeltastic, OrientXpress,<br />

Superlines, Spintropolis and La Fiesta Casino. As<br />

one of the newest entrants to the Scandinavian<br />

powerhouse’s stable of brands, Nordicasino<br />

has recently celebrated its first birthday, and its<br />

parent company is proud of the considerable<br />

success the casino has seen – becoming firmly<br />

established in its core markets in record time.<br />

“Across all of its brands, Equinox pursues<br />

excellence in customer service, support, and<br />

the selection of high-quality games available<br />

to its players,” explains Annamaria Anastasi,<br />

marketing Director for Betsoft. “As a firmly<br />

established presence in Scandinavia and<br />

throughout Europe, Betsoft was in a strong<br />

position to be able to provide precisely what<br />

Nordicasino needed: a comprehensive library<br />

of cinematic content, available in the right<br />

regulated markets.”<br />

The agreement also establishes a pipeline for<br />

the integration of further Betsoft content over<br />

time, with Nordicasino predicting an enduring<br />

partnership between the two companies.<br />

“When we canvassed for the best content the<br />

international iGaming market had to offer, we<br />

kept coming back to Betsoft,” says Arik Weiss,<br />

"Betsoft Gaming<br />

develops innovative<br />

casino games for<br />

desktop and mobile.<br />

It's portfolio of more<br />

than 190 RNG titles<br />

reaches players<br />

through partnerships<br />

with many of the<br />

iGaming industry's<br />

leading operators.<br />

Equinox’s Chief Marketing Officer. “The blend<br />

of quality and quantity they offer is unmatched<br />

anywhere else, and we expect our partnership<br />

to remain fruitful for many years to come.<br />

About Betsoft Gaming:<br />

Betsoft Gaming develops innovative casino<br />

games for desktop and mobile. Its portfolio<br />

of more than 190 RNG titles reaches players<br />

through partnerships with many of the<br />

iGaming industry’s leading operators. Under<br />

the SLOTS3TM banner, Betsoft is elevating<br />

players’ expectations; these cinematic slots<br />

blend rapid, gratifying gameplay with an audiovisual<br />

excellence more typical of movies and<br />

videogames.<br />

An early entrant to mobile gaming, Betsoft<br />

launched the ToGoTM collection in 2012.<br />

More recently, Betsoft revealed the ShiftTM<br />

environment, which supports truly crossplatform<br />

development at the same time as<br />

increasing performance, drastically reducing file<br />

size and streamlining integration.<br />

Casino Manager, Betsoft’s comprehensive backoffice<br />

platform, rolls reporting, management,<br />

marketing, promotion, and administration into<br />

a single compelling package.<br />

Betsoft has held a Class 4 license with the Malta<br />

Gaming Authority since 2014. The company’s<br />

games and RNG are both independently<br />

certified in more than 15 different regulated<br />

markets, including Italy, Germany, and Romania.<br />

Contact sales@betsoft.com or visit www.<br />

betsoft.com for general information and<br />

enquiries. For press and marketing enquiries,<br />

email press@betsoft.com. <strong>MBR</strong><br />

Creditline: Betsoft<br />

www.maltabusinessreview.net<br />

53


Malta Business Review<br />

BUILDING & CONSTRUCTION<br />

Walking In The Rain<br />

By Antoine Bonello<br />

Some people walk in the rain others just get<br />

wet, this famous phrase describes precisely<br />

the difference between a good and a bad<br />

roofer.<br />

Just recently we heard on the news of an<br />

unqualified roofer who was sentenced to<br />

pay damages and a hefty fine by the Judge<br />

for bad waterproofing works. This person<br />

is not a member of this association and<br />

we also condemn his unethical behaviour.<br />

Unfortunately it is a sad reality linked to lack<br />

of knowledge, cheap labour and products.<br />

Almost all roofs in Malta are nowadays<br />

constructed with iron and poured concrete,<br />

hopefully a proper waterproofing system<br />

is implemented on top of it together with<br />

some form of insulation. Afterwards a 10cm<br />

thick concrete slab with power float finish<br />

is made to seal it completely. Concrete<br />

requires a great deal of maintenance to<br />

keep it from leaking. The root problem is<br />

that concrete is porous and retains moisture.<br />

Water dampness flows from top bottom and<br />

through openings and cracks which are the<br />

result of expansions due to hot temperatures.<br />

It is often observed that small plants grow<br />

inside the joints and other openings. This<br />

is a clear indication of water intake that is<br />

surely affecting the strength of the concrete<br />

slab. Without any form of waterproofing<br />

beneath the slab, moisture and polluted<br />

atmosphere containing sulphate and<br />

carbon reaches the concrete roof structure,<br />

resulting in corrosion of steel. The Volume<br />

of corroded steel increases by more than<br />

three times its original volume resulting in<br />

spalling concrete. This can be very dangerous<br />

if it happens in your bedroom while you are<br />

sleeping.<br />

To avoid the ingress of rain water, moisture<br />

and aggressive environment in concrete<br />

surface it is imperative to make the outer<br />

surface impervious by coating with suitable<br />

resin membrane preferably with thermal<br />

properties which could seal all the pores,<br />

crevices, hair cracks etc. The waterproofing<br />

compound should be resistant to<br />

atmospheric temperature, aggressive<br />

environment, and to the effect of ultra violet<br />

rays. It should also be flexible enough to<br />

withstand the expansion and contraction<br />

of structures and resistant to normal<br />

abrasion. But before we implement any type<br />

of waterproofing we must make sure that an<br />

elastic triangular fillet made of polymer resin<br />

is applied around the perimeter of the roof<br />

and in all the corners, thus facilitating water<br />

exit and better seal the areas which are more<br />

sensible to structural movements. Next is<br />

the sealing of joints, there are two types of<br />

joints, static and active joints. The first is one<br />

is manmade and is meant to avoid cracks<br />

during concrete shrinkage while the second<br />

is the result of two separate concrete screeds<br />

adjacent to each other. Both of them must<br />

be treated with elastic materials, do not fill<br />

or seal with ridged materials like cements<br />

as they are not meant to stand stress and<br />

will crack soon after. The implementation<br />

of a polymer resin inside the openings is<br />

also recommend in this case due to its UV<br />

resistance and elasticity.<br />

wThe Primer is what we take for granted and<br />

think that we can do without. Many even<br />

think it is a waste of money, well…wrong.<br />

The primer prevents the flaking and peeling<br />

of membrane. A good primer bonds cement<br />

dust and provides a strong surface over<br />

which the membrane is applied. The latest<br />

generation of primers now have biocide.<br />

This helps to kill microspores and other<br />

microorganisms that can regrow beneath the<br />

membrane and detach it.<br />

In industrial point of view, there are many<br />

commercially available waterproofing<br />

materials used for different purposes.<br />

However, the suitability and the<br />

performance of each and every product<br />

are yet doubtful. Many products imported<br />

in Malta are not made to withstand our harsh<br />

hot climate. They simply fail after a year or<br />

two. Avoid plastics, acrylic, latex and cement<br />

based, they are either too rigid or lack UV<br />

resistance. Bitumen carpet membranes are<br />

out of the question. It is now considered old<br />

school that creates heat intake and open<br />

from seams when subject to movements.<br />

A very interesting waterproofing product<br />

is NAICI THERMAL REFLEX. It is a resin<br />

membrane with micro fibres able to reduce<br />

90% of heat intake inside buildings. It also<br />

increases the efficiency of solar panels and<br />

provides an effective solution all year round.<br />

Very soon we will be celebrating Christmas,<br />

it is considered the most beautiful time of<br />

the year. It is worth to be spent with family<br />

and friends and definitely not repairing any<br />

water leakages. Therefore make sure that<br />

any waterproofing works are carried out<br />

by skilful people affiliated with the Malta<br />

Professional Waterproofing and Resin<br />

Flooring Association and in possession of<br />

the INSTALLERS Card. Improper works by<br />

unaccountable or unethical persons can<br />

lead to a serious of unwanted damages that<br />

will ruin your Christmas spirit. Resulting in<br />

endless court cases that can take years and<br />

prove fruitless.<br />

54


BUILDING & CONSTRUCTION<br />

Malta Business Review<br />

Professional Waterproofing and Resin<br />

Flooring Association visit our website on<br />

www.maltawaterproofing.com or call on<br />

27477647 <strong>MBR</strong><br />

Creditline: The Resin & Membrane Centre<br />

The Malta Waterproofing and Resin Flooring<br />

Association provide technical knowledge and<br />

professional formation to all Maltese installers<br />

who wish to improve their workmanship or<br />

start a carrier in the waterproofing business.<br />

The Association also assists its members<br />

by providing the services of a profession<br />

advisor when facing challenging situations<br />

or other difficulties during their works.<br />

The Association also provides its qualified<br />

members the Certified Installers Card. This<br />

is done to reassure the general public that<br />

the person is able to carry out the requested<br />

job at its best. All this is being made possible<br />

thanks to the Resin and Membrane Centre<br />

and NAICI International Academy. For<br />

further information with regards the Malta<br />

www.maltabusinessreview.net<br />

55


Malta Business Review<br />

EU: BREXIT<br />

BREXIT: ENSURING A SMOOTH<br />

TRANSITION FOR CAR PRODUCERS AND<br />

SAFETY ON THE ROADS<br />

· Car producers that have obtained a UK type<br />

approval will require a new EU one<br />

· EU safety and quality standards to be maintained<br />

· Application for new approvals should be made<br />

before the UK leaves the EU<br />

Manufacturers who<br />

obtained a UK type<br />

approval for their cars will<br />

be able to apply for new<br />

EU 27 approvals to retain<br />

access to the European<br />

Union’s market.<br />

The draft law voted on in the Internal Market and<br />

Consumer Protection Committee on Monday<br />

addresses the legal uncertainty for automotive<br />

producers with UK type-approvals.<br />

By Isabel Teixeira Nadkarni<br />

EU rules on vehicle type-approval, which<br />

establish safety, environmental and production<br />

requirements, require that manufacturers<br />

obtain type approval from one of the national<br />

authorising bodies. These EU type-approval rules<br />

will cease to apply in the UK when the country<br />

leaves the European Union. This means that all<br />

manufacturers that have obtained a UK typeapproval<br />

for their cars will now require a new<br />

one granted by an approval authority in one of<br />

the EU27 member states, including for types<br />

already in production. This will affect producers<br />

established within the EU member states other<br />

than the UK, if they hold a UK approval.<br />

The draft regulation covers motor vehicles,<br />

as well as systems, components and separate<br />

technical units intended for those vehicles. It<br />

sets out the conditions for obtaining an EU typeapproval<br />

and its effects on the placing on the<br />

market, registration or entry into service of such<br />

products.<br />

The proposal would allow recognition of tests<br />

previously carried out by a UK type-approval<br />

authority, whilst also providing EU type-approval<br />

authorities with the possibility to request new<br />

testing. One of the objectives is to maintain<br />

the safety and quality standards of the EU,<br />

with particular attention to the safety and<br />

environmental performance of vehicles.<br />

The committee’s amendments clarify when<br />

and what powers and obligations the EU typeapproval<br />

authority will take on from the UK one.<br />

The changes proposed also ensure that there<br />

will be a market surveillance authority covering<br />

those vehicles.<br />

The role attributed to type-approval authorities<br />

does not end when a vehicle is placed on the<br />

market, but extends to in-service conformity<br />

checks, repair and maintenance information and<br />

potential recalls.<br />

Quote<br />

Marlene Mizzi (S&D, MT), Internal Market<br />

Committee rapporteur, said: “Given the current<br />

political scenario concerning the withdrawal<br />

of the UK from the EU, manufacturers and<br />

consumers need certainty where type<br />

approvals for vehicles are concerned, to avoid<br />

unnecessarily disrupting this important industry.<br />

Manufacturers shall now be provided with the<br />

required period and legal framework to continue<br />

trading within the EU”.<br />

“In our parliamentary text, we have sought to<br />

protect the industry, the consumer and the<br />

European standards. It provides for proactivity<br />

and a smooth transition. We look forward to<br />

what can be achieved and to implement this<br />

regulation in a timely manner, considering the<br />

time sensitivity of this file."<br />

Next steps<br />

This vote gives Parliament’s team, led by Ms Mizzi,<br />

a mandate to start negotiations with Council to<br />

reach an agreement on the final regulation. The<br />

mandate, approved in committee by 29 votes<br />

in favour, none against and one abstention, still<br />

needs to be given a green light in November’s<br />

plenary session before negotiations can formally<br />

start.<br />

The application for the EU type-approval should<br />

be made before the UK leaves the EU. The<br />

withdrawal date is set for the 30 March 2019.<br />

It can only be changed if a ratified withdrawal<br />

agreement specifies otherwise. <strong>MBR</strong><br />

All rights reserved - Copyright 20<strong>18</strong><br />

56


CORPORATE<br />

Malta Business Review<br />

MEDIA RELEASE<br />

FIMBank Supports Pink October Campaign<br />

FIMBank has supported breast cancer awareness<br />

through Pink October donation initiatives. Over<br />

the past weeks, employees of the Bank have<br />

been encouraged to purchase Pink October<br />

ribbons and trolley coin keychains. The money<br />

collected will be used to aid the Action for Breast<br />

Cancer Foundation, a voluntary organisation<br />

that is campaigning for a quality assured service<br />

in order to diagnose and treat breast cancer in<br />

Malta.<br />

“As a Malta-based financial institution, we are<br />

determined to contribute to the wellbeing of<br />

the local community by providing our input<br />

to this initiative. Awareness and appropriate<br />

action are critical for the survival of diagnosed<br />

breast cancer patients. We are pleased to do<br />

our part alongside other organisations who<br />

are donating. Such activities dovetail with the<br />

Bank’s mission and values. As breast cancer is<br />

the most common form of cancer and accounts<br />

for the largest number of cancer-related deaths<br />

in women in Europe, FIMBank continues to<br />

emphasise the importance of awareness and<br />

regular check-ups. Such screening has also been<br />

included in our employees’ health benefits.” said<br />

Christine Coleiro, Group Chief Human Resources<br />

Officer at FIMBank.<br />

Such donations allow the Foundation to continue<br />

building on the remarkable work undertaken<br />

thus far. The Foundation uses such donations<br />

to organise awareness programmes for both<br />

individuals and health care professionals,<br />

to strengthen everyone's awareness on the<br />

dangers of cancer and its repercussions.<br />

For more information about FIMBank plc, please<br />

visit www.fimbank.com.<br />

For further information please contact:<br />

Jason Zammit, Head of Marketing &<br />

Administration, FIMBank plc <strong>MBR</strong><br />

Creditline: FIMBank<br />

The MGA publishes a survey to better understand<br />

existing skills gap in the gaming industry<br />

The Malta Gaming Authority (MGA), through its<br />

Information Unit, has conducted a survey among<br />

its licensed remote gaming operators in order<br />

to obtain a better understanding of the existing<br />

skills gap in the gaming industry. The survey was<br />

conducted during the first quarter of 20<strong>18</strong>, and its<br />

analysis was carried out for each job category, level<br />

and firm size.<br />

The following are the key highlights from this<br />

survey:<br />

• A total of 781 unfilled positions have been<br />

reported by the remote gaming companies in<br />

Malta as at the end of 2017;<br />

• Unfilled job vacancies are primarily in the<br />

game operation and development category<br />

at the operational level, presenting significant<br />

potential for the local educational system to<br />

contribute in addressing the issues of job<br />

vacancies in skills that are specific to the<br />

gaming industry in Malta;<br />

• According to the survey results, 57% of<br />

respondents consider the lack of appropriate<br />

skills, in terms of either work experience or<br />

qualifications, as the main cause of unfilled<br />

vacancies;<br />

• The sourcing of experienced talent from<br />

other firms in Malta is practised by over 60%<br />

of surveyed firms; the majority of operators<br />

recruited workers already employed by other<br />

firms in the online sector (37%) or in other<br />

industries (24%);<br />

• The recruitment of workers immediately after<br />

the completion of their formal education<br />

was reported by 15% of firms, confirming<br />

the potentially stronger role which could be<br />

played by educational institutions; and;<br />

• Various initiatives are undertaken by the<br />

gaming companies to address the skill<br />

shortage in the industry with majority of<br />

firms (55%) organising in-house training for<br />

their employees or investing in overseas<br />

training (21%).<br />

Over the past months, several policy efforts have<br />

been made to address this skills gap. In fact, in<br />

November 2017, the European Gaming Institute<br />

of Malta (EGIM) was launched following an<br />

agreement signed between the MGA and MCAST.<br />

This strategic initiative aims to increase the talent<br />

pool in the gaming industry and create more long<br />

term careers for both local and foreign students.<br />

Educational programmes through EGIM started<br />

being offered as from October 20<strong>18</strong>.<br />

A full copy of the survey can be downloaded from:<br />

https://www.mga.org.mt/wp-content/<br />

uploads/Skills-gap-affecting-the-remotegaming-industry-in-Malta.pdf<br />

Credit: Malta Gaming Authority<br />

<strong>MBR</strong><br />

www.maltabusinessreview.net<br />

57


Malta Business Review<br />

NEWSMAKERS<br />

Malta ratifies the EU-Japan<br />

Strategic Partnership Agreement<br />

The relationship between the European<br />

Union and Japan is based upon longstanding<br />

cooperation and shared fundamental values<br />

and principles such as democracy, the rule<br />

of law, human rights, good governance and a<br />

market-based economy – benefits to citizens<br />

in both Europe and Japan. As an EU member<br />

state, Malta also shares this sentiment and<br />

these values.<br />

As the first ever bilateral framework<br />

agreement between the EU and Japan, the<br />

Strategic Partnership Agreement greatly<br />

strengthens the overall partnership by<br />

promoting political and sectoral cooperation<br />

and joint actions on issues of common<br />

interest—including on regional and global<br />

challenges—notably cybercrime, disaster<br />

management, energy security, climate<br />

change and ageing populations, amongst<br />

others.<br />

On 31st October 20<strong>18</strong>, Minister for Foreign<br />

Affairs and Trade Promotion Carmelo Abela,<br />

on behalf of Malta, signed the ratification<br />

agreement of the EU-Japan Strategic<br />

Partnership Agreement which had been<br />

signed in Tokyo on 17 July 20<strong>18</strong> between the<br />

High Representative of the European Union<br />

for Foreign Affairs and Security Policy and<br />

Vice-President of the European Commission<br />

Federica Mogherini and the Minister of<br />

Foreign Affairs of Japan Tarō Kōno.<br />

sources, and, in the interim, fossil fuels with<br />

a lower carbon footprint. Of course, the<br />

chosen energy mix is very much country<br />

specific, and reflects access to indigenous<br />

resources, security of supply considerations<br />

and cost implications,” he added. “One could<br />

be tempted to state that today’s citizens are<br />

victims of their own success. The industrial<br />

<strong>MBR</strong><br />

9th International Forum on Energy for Sustainable Development<br />

Microsoft Appoints New<br />

Enterprise Commercial Director<br />

for Greece, Cyprus and Malta<br />

Microsoft Hellas: Aiming to the<br />

optimization of customers’ experience<br />

The agreement concerns remits which<br />

cover the EU’s and member states’ shared<br />

competence and therefore, it requires the<br />

ratification of all EU member states before<br />

it enters into force. The agreement will<br />

enter into force after the General Secretariat<br />

of the Council of the European Union is<br />

notified through diplomatic channels of the<br />

completion of the internal procedures by<br />

member states. <strong>MBR</strong><br />

Source: DOI<br />

Malta actively supporting the<br />

development of cost effective<br />

renewable energy sources<br />

Minister for Energy and Water Management<br />

Joe Mizzi said that Malta is actively supporting<br />

the development of cost effective renewable<br />

energy sources, but has also invested heavily<br />

to switch power generation from oil to<br />

natural gas. “This approach will ensure that<br />

new, cost effective technologies come on the<br />

market in time to meet emission reduction<br />

targets whilst sustaining growth and<br />

modernization,” he said whilst addressing<br />

the 9th International Forum on Energy for<br />

Sustainable Development, in Kiev, Ukraine.<br />

Minister Mizzi explained that following the<br />

ratification of this international commitment,<br />

there has been a strong sense of engagement<br />

from the EU Member States cementing the<br />

need to increase integration of renewable<br />

energy into the system, improve energy<br />

efficiency whilst at the same time supporting<br />

research and innovation in low-carbon and<br />

clean energy technologies. “I firmly believe<br />

that the modernization of our economies can<br />

go hand in hand with the climate agenda. An<br />

effective energy transition can be sustainable,<br />

whereby fossil fuels are gradually replaced<br />

by a mix of renewable and nuclear energy<br />

revolution would not have happened without<br />

access to fossil fuels and the technologies<br />

which developed around their extraction,<br />

processing, transportation and conversion.<br />

For the past two hundred years, we saw the<br />

standard of living of several areas around the<br />

globe improve – driven by fossil energy. But<br />

this has left significant side effects, which<br />

could jeopardise all that we have strived for,<br />

and even put at risk entire communities.<br />

This we need to face together. We also<br />

have the unique opportunity to assist those<br />

communities who were at the fringes of the<br />

industrial revolution to also improve their<br />

quality of life without having to resort to fossil<br />

fuels, but rather move directly to alternative<br />

energy sources.”<br />

Minister Mizzi concluded his intervention<br />

during the Ministerial conference by stating<br />

that we must keep the global citizen at the<br />

centre of our actions. “This is not just about<br />

the depletion of fossil fuel resources, but<br />

rather our commitment towards future<br />

generations and our obligation to leave a<br />

better place to live in.” <strong>MBR</strong><br />

Credit: DOI<br />

Oriented to serving the highest-potential<br />

businesses, but also the Public Sector,<br />

Microsoft Hellas proceeds to organizational<br />

changes. The teams of the Public Sector<br />

and of Enterprise Commercial join forces,<br />

under the leadership of Mr. Theodosis<br />

Michalopoulos, who until recently held the<br />

position of Enterprise Commercial Director<br />

of Microsoft for Greece, Cyprus and Malta.<br />

From his new role, as the Enterprise<br />

Commercial and Public Sector Director in<br />

Microsoft for Greece, Cyprus and Malta,<br />

Theodosis Michalopoulos is expected to<br />

contribute to the more efficient operation of<br />

the company and to the digital transformation<br />

of its customers. <strong>MBR</strong><br />

Credit: Corporate Identites<br />

Theodosis Michalopoulos<br />

58

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