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COVER STORY<br />
Connecting Malta for a better<br />
Future<br />
Interview Sonia Hernandez, Vodafone<br />
Malta’s new CEO p.06<br />
EXCLUSIVE INTERVIEW<br />
Artificial Intelligence and Customer<br />
Service – Here to help?<br />
Interview with Pierre Mallia, Managing<br />
Director, iMovo p.12<br />
CORPORATE INTERVIEW<br />
Organizational Standard, Excellence<br />
& Outstanding Achievement<br />
Interview with Mark Farrugia, Regional<br />
Director at Lidl Malta Ltd p.16<br />
SPECIAL FEATURE: SRB<br />
Delivering Financial Stability<br />
Exclusive Interview with (SRB) Chair, Elke<br />
Könige p.28<br />
MALTA BUSINESS REVIEW<br />
<strong>ISSUE</strong> <strong>46</strong> | 20<strong>18</strong><br />
Newspaper Post
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Together we thrive
your perfect atmosphere<br />
Malta Business Review<br />
CONTENTS<br />
Issue 45<br />
34 THE COMMON BACKSTOP: HOW IT WILL<br />
STRENGTHEN THE SINGLE RESOLUTION FUN<br />
Single Resolution Board Article by SRB Vice Chair, Timo<br />
Lottinyemi<br />
COVER STORY<br />
6<br />
INTERVIEWS & FEATURES<br />
36 EMPOWERING PEOPLE TO POWER THEIR<br />
GOALS<br />
Shield Consultants 1-2-1 interview series with key<br />
employees<br />
06<br />
CONNECTING MALTA FOR A BETTER FUTURE<br />
Interview Sonia Hernandez, Vodafone Malta’s new CEO<br />
38 3DZ – TOLY GROUP CASE STUDY<br />
How Toly uses 3D printing<br />
TALKING POINT<br />
08 EU-WIDE PROTECTION AND SUPPORT FOR<br />
WHISTLE-BLOWERS<br />
New system to protect and encourage reporting of<br />
breaches of EU law with safeguards against retaliations<br />
and protects whistle-blowers<br />
INTERVIEWS OF THE MONTH<br />
12 ARTIFICIAL INTELLIGENCE AND CUSTOMER<br />
SERVICE – HERE TO HELP?<br />
Interview with Pierre Mallia, Managing Director, iMovo<br />
12<br />
16<br />
16 ORGANIZATIONAL STANDARD, EXCELLENCE<br />
AND OUTSTANDING ACHIEVEMENT<br />
Interview with Mark Farrugia, Regional Director at Lidl Malta Ltd<br />
<strong>18</strong><br />
28<br />
BLOCKCHAIN SUMMIT INTERVIEW<br />
<strong>18</strong> TRUST IS A WAY OF LIFE<br />
Martin Vella interviews Manuela Sedvartaite founder of<br />
SociumTrade<br />
SPECIAL FEATURE: SINGLE RESOLUTION<br />
BOARD<br />
28 DELIVERING FINANCIAL STABILITY<br />
Exclusive Interview with (SRB) Chair, Elke König, responsible<br />
for the management of the organisation,<br />
the work and the Executive and Plenary sessions of the<br />
Board (EP)<br />
OUR GOLDEN PARTNERS<br />
42 SCOPE ASSIGNS MALTA FIRST-TIME CREDIT RAT-<br />
ING OF A+ WITH STABLE OUTLOOK<br />
Euro area membership, high economic growth,<br />
prudent fiscal management among Malta’s credit<br />
strengths<br />
<strong>46</strong> IN<strong>NOV</strong>ATE AND GROW! MALTA’S IN<strong>NOV</strong>ATORS<br />
INVITED TO JOIN THE EIT COMMUNITY<br />
The European Institute of Innovation and Technology<br />
(EIT) is showcasing its innovation cooperation<br />
opportunities during an Awareness Day in Kalkara<br />
50 THE GENDER PAY GAP<br />
President of Malta Marie-Louise Coleiro Preca about<br />
the gender pay gap<br />
SIMON<br />
ESTATES<br />
56 BREXIT: ENSURING A SMOOTH TRANSITION<br />
Isabel Teixeira Nadkarni on EU safety and quality standards<br />
to be maintained<br />
4
COVER STORY<br />
Connecting Malta for a better<br />
Future<br />
Interview Sonia Hernandez, Vodafone<br />
Malta’s new CEO p.06<br />
Newspaper Post<br />
EXCLUSIVE INTERVIEW<br />
Artificial Intelligence and Customer<br />
Service – Here to help?<br />
Interview with Pierre Mallia, Managing<br />
Director, iMovo p.12<br />
CORPORATE INTERVIEW<br />
Organizational Standard, Excellence<br />
& Outstanding Achievement<br />
Interview with Mark Farrugia, Regional<br />
Director at Lidl Malta Ltd p.16<br />
SPECIAL FEATURE: SRB<br />
Delivering Financial Stability<br />
Exclusive Interview with (SRB) Chair, Elke<br />
Könige p.28<br />
MALTA<br />
BUSINESS REVIEW<br />
PUBLISHER<br />
<strong>MBR</strong> Publications Limited<br />
OFFICES<br />
Highland Apartment - Level 1,<br />
Naxxar Road,<br />
Birkirkara, BKR 9042<br />
+356 2149 7814<br />
EDITOR<br />
Martin Vella<br />
TECHNICAL ADVISOR<br />
Marcelle D’Argy Smith<br />
SALES DIRECTOR<br />
Margaret Brincat<br />
DESIGN<br />
<strong>MBR</strong> Design<br />
ADVERTISING<br />
Call: 9940 6743 or 9926 0163/4/6;<br />
Email: margaret@mbrpublications.net<br />
or admin@mbrpublications.net<br />
CONTRIBUTORS<br />
Giacomo Barisone; Bernhard Bartels; Antoine<br />
Bonello; George Carol; James Vella Clark; Neil<br />
Corlett; Jaume Duch Guillot; Elke König; Timo<br />
Löyttyniemi; Pierre Mallia; Isabel Teixeira<br />
Nadkarni; Manuela Sedvartaite<br />
SPECIAL THANKS<br />
DOI; European Parliament Information Office in<br />
Malta; European Parliament, Directorate- General<br />
for Communication/Press Office; European<br />
Research Council; FIMBank; HSBC; LinkedIn;<br />
Edwards Lowell & Co.; MORGEN EUROPA; OPR;<br />
POLITICO SPRL; Politico Global Policy Lab; PTV<br />
Group; Taylor & Francis Group.<br />
PRINT PRODUCTION<br />
Gutenberg Press Ltd<br />
QUOTE OF THE MONTH<br />
“Our greatest weakness lies in giving up. The<br />
most certain way to succeed is always to try just<br />
one more time.”<br />
Thomas A. Edisonn<br />
Disclaimer<br />
MALTA BUSINESS REVIEW<br />
<strong>ISSUE</strong> <strong>46</strong> | 20<strong>18</strong><br />
All rights reserved. No part of this work covered by copyright may<br />
be reproduced or copied and reproduction in whole or part is strictly<br />
prohibited without written permission of the publisher. All content<br />
material available on this publication is duly protected by Maltese<br />
and International Law. No person, organisation, other publisher or<br />
online web content manager should rely, or on any way act upon<br />
any part of the contents of this publication, whether that information<br />
is sourced from the website, magazine or related product without<br />
first obtaining the publisher’s consent. The opinions expressed in the<br />
Malta Business Review are those of the authors or contributors, and<br />
are not necessarily those of the editor or publisher.<br />
EDITORIAL<br />
Midlevel managers are underperforming and underserved<br />
in a world of increased competitive pressures and reduced<br />
resources, midlevel managers are the lifeblood of the company.<br />
They execute the most important strategic priorities. They<br />
motivate the company’s employees.<br />
And yet, in most organizations, this key group is underperforming,<br />
with estimates of nearly half of midlevel managers’ performance<br />
seen as fair to poor. Traditional leadership development programs<br />
aimed at this group fall short of expectations. They either do not<br />
work within a company’s priorities or distract from day-to-day<br />
work. Many focus too much on specific skills, neglecting crucial<br />
leadership concepts like self-awareness, mind-set, and values.<br />
BREAKTHROUGH LEADERSHIP: Focusing on mind-set and skill set is the first event that <strong>MBR</strong><br />
Publications Ltd will be organising in 2019, together with Resource Productivity Consulting Services,<br />
and engineered by Prof. David J Dingli. Our research indicates leadership development for midlevel<br />
managers would be more effective if knowledge and skill sets were more tightly integrated with<br />
the development of leadership mind-set and attitudes. That’s what the Breakthrough Leadership<br />
event we have in mind is designed to do.<br />
Breakthrough leaders see themselves and the world differently. They believe the organization<br />
is their responsibility. Breakthrough leaders are made, not born. Through extensive work and<br />
research we have found that building breakthrough leaders requires development of deep<br />
expertise across core disciplines.<br />
In Malta there is a scarcity of Breakthrough leaders, across the social, civil, government, political and<br />
business clusters. Most leadership training provides incremental change. <strong>MBR</strong> programs provide<br />
monumental change. Change in retention, self- and employee- satisfaction, and performance<br />
across the board.<br />
This <strong>MBR</strong> event set for February 22nd 2019, is designed to bring today's managers and<br />
professionals the fundamental information they need to stay competitive in a fast-moving world.<br />
From the preeminent thinkers whose work has defined an entire field to the rising stars who will<br />
redefine the way we think about business, the event will bring leading minds and landmark ideas<br />
that have established <strong>MBR</strong> as the B2B platform for ambitious businesspeople in organizations. This<br />
event will create an “ownership” culture of integrity, responsibility, innovation and inspired action<br />
across departments and teams.<br />
When leaders grow, the community and companies grow too! Watch out for more news and<br />
information about this event in the coming weeks.<br />
As the curtain closes down on another year, the last quarter, like the last few miles of a race, is a<br />
great time to dig deep and aim to excel. Much can be accomplished in a few short weeks. After all,<br />
while everyone else is pulling up, the winner is often the one who finds the strength for one more<br />
burst of speed. I close this year with a T. S. Eliot quote- “Only those who will risk going too far can<br />
possibly find out how far one can go.”<br />
Happy Christmas and a peaceful New Year to all.<br />
Martin Vella<br />
Editor-in-Chief<br />
Malta Business Review<br />
Talk to us:<br />
E-mail: martin@mbrpublications.net<br />
Twitter: @<strong>MBR</strong>Publications<br />
Facebook: www.facebook.com/MaltaBusinessReview<br />
Malta Business Review’s editorial opinions are decided by its Editor, and besides reflecting the Editor’s<br />
opinion, are written to represent a fair and impartial representation of facts, events and provide a correct<br />
analysis of local and international news.<br />
Agents for:<br />
www.maltabusinessreview.net<br />
5
Malta Business Review<br />
COVER STORY INTERVIEW<br />
Connecting Malta for a better future<br />
By Martin Vella<br />
<strong>MBR</strong> interviews Sonia Hernandez, Vodafone Malta’s new CEO, who has been living in Malta with her<br />
family for the past five months, where she already feels at home. Sonia is personally committed to making<br />
a significant positive impact and reiterates that Vodafone will be investing in helping transform people’s<br />
lives for the better and in bringing more value to Malta.<br />
<strong>MBR</strong>: Can you tell us how you started your<br />
career and worked your way to the top spot<br />
at Vodafone?<br />
SH: I joined Vodafone in April 2012 and have<br />
21 years of international experience in the<br />
telecommunications industry.<br />
I graduated as an electrical engineer in<br />
Madrid in 1996, with a final thesis on<br />
microelectronics at the Technical University<br />
of Darmstadt in Germany. I started my<br />
career working in sales for Siemens, based in<br />
Munich. I then decided to undergo a drastic<br />
change in my career, with the aspiration of<br />
one day getting into general management,<br />
and changed to Human Resources.<br />
After fifteen years working for the same<br />
company, I was offered the opportunity to<br />
make the change to one of the largest global<br />
telecom operators: Vodafone. I joined the<br />
management team of the Global Vodafone<br />
Procurement Company based in Luxembourg<br />
in 2012 as Head of Global Radio Access<br />
"We have a duty to<br />
work within the<br />
community to create<br />
better, more inclusive<br />
societies and deliver<br />
more value to this<br />
great country.<br />
Supply chain. I was promoted to Director of<br />
Global Supply Chain Commercial & Services<br />
in 2015, as well as a member of the Board<br />
of the Vodafone Procurement Company in<br />
Luxembourg. I was also appointed member to<br />
the Board of Kabel Deutschland Holding AG<br />
and Supervisory Board of Vodafone Germany<br />
GmbH. After six years in Luxembourg Supply<br />
Chain I was offered the CEO role of Vodafone<br />
Malta.<br />
Nothing has been easy or “free of charge” - I<br />
have always felt stretched, along every step<br />
of the way, but I always applied my passion<br />
and drew from my reserves of courage to<br />
successfully make it happen. For many years,<br />
I was the only woman in most meetings;<br />
but that didn't bother me at all. I am very<br />
authentic and straightforward person, and I<br />
always felt well supported by the industry.<br />
<strong>MBR</strong>: What can you tell us about Vodafone's<br />
new strategy?<br />
SH: We feel we have a duty to work within<br />
the community we operate in to create<br />
better, more inclusive societies, and deliver<br />
more value to this great country. This aim is<br />
6
COVER STORY INTERVIEW<br />
Malta Business Review<br />
Sonia Hernandez<br />
at the heart of Vodafone’s recently launched<br />
purpose: "connecting Malta for a better<br />
future". Our new Digital Vodafone strategy<br />
is the vehicle by which we will achieve this<br />
purpose.<br />
There are three pillars within the framework<br />
of our new Vodafone strategy: connecting<br />
a digital society, help protect Malta and<br />
the environment, and inclusion for all as a<br />
company culture. Our leadership in Internet<br />
of Things will underpin all three pillars whilst<br />
being the best digital workplace is our<br />
foundation for attracting and retaining the<br />
best talent.<br />
As Vodafone we are also highly committed to<br />
investing in our future workforce. To mention<br />
just one example, we want to empower<br />
young Maltese women and address the<br />
wide gender gap in STEM careers. Our Code<br />
Like a Girl initiative was born out of this. We<br />
offered girls aged between fourteen and<br />
eighteen free training sessions on coding,<br />
in a bid to give them a taster of the fun and<br />
opportunities, which come from studying<br />
and pursuing a career in technology. We<br />
were overwhelmed by the feedback we<br />
received and the thirst for such initiatives,<br />
and heartened by the girls' sheer enthusiasm<br />
and boundless energy.<br />
To cement our commitment to carry on<br />
with this initiative and introduce others, we<br />
signed a Memorandum of Understanding<br />
with the Ministry for Education and<br />
Employment which establishes a framework<br />
for cooperation to help equip students in<br />
Malta with the knowledge and skills needed<br />
for a digital future. This also includes working<br />
towards a safer digital environment; In fact,<br />
we will be holding workshops on digital life<br />
skills for parents.<br />
<strong>MBR</strong>: How does the Vodafone Malta<br />
Foundation feed into this strategy?<br />
SH: Our Foundation is an integral part of the<br />
Digital Vodafone strategy. Its Connecting for<br />
Good strategy is all about harnessing the<br />
power of mobile technology to bring about<br />
social change. In one of the latest projects<br />
announced, the Foundation, together with<br />
the University's Department of Artificial<br />
Intelligence, is working on providing an<br />
alternative to drugs in order to relieve the<br />
pain which children suffering from various<br />
illnesses such as cancer go through. This will<br />
result in cutting-edge technology combining<br />
virtual reality with ‘affective gaming’,<br />
meaning that the specially designed game<br />
will be intelligent enough to also determine<br />
the child’s emotional and physical state and<br />
adjust the game accordingly in real time to<br />
distract the child from feeling pain.<br />
In the next few months, the Foundation<br />
will also be announcing new Connecting for<br />
Good projects revolving around persons with<br />
disability, persons with autism and mental<br />
health, amongst others.<br />
"Connecting a digital<br />
society, helping<br />
protect Malta and<br />
the environment, and<br />
inclusion for all are<br />
the three pillars of our<br />
new strategy.<br />
<strong>MBR</strong>: What plans are in the pipeline for the<br />
growth of the company in Malta?<br />
SH: We will be investing a solid €150 million<br />
over the next few years with an aim to<br />
create the most engaging digital customer<br />
experience by adopting new ways of working,<br />
embracing new technologies and simplifying<br />
business models. This will not only make our<br />
customers lives’ easier by making it simpler<br />
to deal with us, but it will also enable them<br />
to make the most of the future. The world<br />
around is becoming increasingly more and<br />
more connected, and we believe we have a<br />
role to play in helping our customers realise<br />
the opportunities this brings and help them<br />
make the most of it.<br />
One of the enablers in this is the Internet of<br />
Things (IoT). Around the world, industries<br />
are being transformed and on a global level,<br />
Vodafone has been rated by analysts as the<br />
global leader in IoT. Vodafone has helped<br />
organisations from all industries—from<br />
healthcare to manufacturing, automotive to<br />
public sector—along their IoT journeys. The<br />
potential benefits of IoT are immense and<br />
we’ll be leveraging our global expertise and<br />
experience to transform Malta’s businesses<br />
through IoT.<br />
In fact, we have recently introduced<br />
next generation IoT network based on<br />
Narrowband IoT (NB-IoT) technology in<br />
Malta. Vodafone has been the first to bring<br />
this technology to Malta. Our new NB-IoT<br />
network provides excellent data connectivity<br />
in places where regular radio signal is not<br />
sufficient (e.g. sensors could buried deep or<br />
under water as well), coupled with very low<br />
energy consumption for the sensors.<br />
The applications of NB-IoT are endless,<br />
ranging from monitoring patients to<br />
intelligent parking and efficient street lighting.<br />
Vodafone is committed to bring best of value<br />
with this technology and help customers to<br />
get full transparency of data and the industry<br />
to become more efficient.<br />
The first live application on this network is<br />
aiming to revolutionise waste collection.<br />
Working alongside recycling cooperative<br />
GreenPak, we developed connectivity for<br />
smart sensors for rubbish bins which indicate<br />
when a bin is full and needs to be emptied.<br />
The sensors will also detect any tampering<br />
or damage to the bins, such as if a bin has<br />
caught fire.<br />
Looking ahead to 2019 and beyond, I relish<br />
the prospect of our business playing an<br />
increasingly important role in building a<br />
better today as well as an exciting future for<br />
us and for Malta. <strong>MBR</strong><br />
All rights reserved - Copyright 20<strong>18</strong><br />
www.maltabusinessreview.net<br />
7
Malta Business Review<br />
EU: INDUSTRY / RESEARCH<br />
MEP's want to increase research funding to<br />
€120 billion in 2021-2027<br />
• €120 billion for Horizon Europe research<br />
programme<br />
• European Defence Fund programme worth<br />
€11.5 billion<br />
• €14.8 billion for EU Space Programme<br />
• Digital Europe to be funded with €8.2 billion<br />
Industry Committee MEPs call for budgetary<br />
means to match ambitions on research,<br />
defence, space and digital Europe<br />
Following Parliament’s adoption of its position<br />
on the EU’s long-term budget (multiannual<br />
financial framework - MFF 2021-2027) last week,<br />
the Industry, Research and Energy committee on<br />
Wednesday set out their scope and priorities for<br />
funding important areas that will stimulate future<br />
growth such as research, defence, space and<br />
digital Europe.<br />
MEPs underlined that they are ready to start<br />
negotiations with EU ministers at any time to reach<br />
an agreement before the European elections.<br />
Horizon Europe - research<br />
Complementing the plenary’s decision to better<br />
fund Europe’s future budget, the Industry<br />
Committee MEPs voted to:<br />
• Increase the Horizon Europe research<br />
programme budget for 2021-2027 to €120<br />
billion in 20<strong>18</strong> prices (instead of €83.5<br />
billion, as proposed by Commission).<br />
• Increase support for small and mediumsized<br />
enterprises (SMEs) by reintroducing<br />
the possibility of grants for incremental<br />
innovation, with a ring-fenced budget of<br />
€2.5 billion.<br />
• Introduce innovative measures, such<br />
as widening fellowships to strengthen<br />
European Research Areas, and reduce the<br />
scientific and technological divide.<br />
• Give priority to programmes that include<br />
women, SMEs or participants from lowerperforming<br />
EU countries when deciding on<br />
two equally strong applications.<br />
The European Defence Fund (EDF)<br />
By supporting the Commission’s proposal to<br />
allocate €11.5 billion in 20<strong>18</strong> prices to the<br />
European Defence Fund for 2021-2027, the<br />
committee stresses there is a need for a more<br />
‘European’ approach, to defence. The EDF will<br />
finance cross-border collaboration in defence<br />
research and development projects, for<br />
interoperable technology and equipment in areas<br />
such as encrypted software and drone technology.<br />
The EU Space Programme<br />
In order to help maintain, and further enhance,<br />
the EU's leadership in the field, Parliament wants<br />
to raise the Commission’s proposed budget to the<br />
EU Space Programme, with €621 million to €14.82<br />
billion in 20<strong>18</strong> prices during 2021-2027. This will<br />
also give an important boost to EU industry in the<br />
field of space.<br />
MEPs also voted to include tackling cyber threats<br />
and supporting space diplomacy to the scope.<br />
The Digital Europe programme<br />
The European Parliament has welcomed the<br />
Commission’s proposal to create the first ever<br />
Digital Europe programme, and will invest €8.2<br />
billion under the EU budget 2021-2027, to address<br />
increasing digital challenges. The funding is crucial<br />
to achieve the Digital Single Market strategy and to<br />
increase the EU's international competitiveness.<br />
In addition to reinforcing Europe's strategic<br />
digital capacities, it is also vital to support highperformance<br />
computing, artificial intelligence,<br />
cybersecurity and advanced digital skills.<br />
The following reports on MFF related files were<br />
adopted today<br />
• Horizon Europe (Research and Innovation),<br />
adopted with 60 votes to 1 and 3<br />
abstentions.<br />
• Specific programmes implementing Horizon<br />
Europe,<br />
adopted with 61 votes to 1 and 1<br />
abstentions.<br />
• Research and Training Programme of the<br />
European Atomic Energy Community (2021-<br />
2025), adopted with 43 votes to 12 and 7<br />
abstentions.<br />
• European Defence Fund, adopted with 35<br />
votes to 11 and 14 abstentions.<br />
• Digital Europe programme for 2021-<br />
2027, adopted with 57 votes to 2 and 3<br />
abstentions.<br />
• Space programme the EU Agency for the<br />
Space Programme,<br />
adopted with 54 votes to 7 and 0<br />
abstentions.<br />
• European Joint Undertaking for ITER and the<br />
Development of Fusion Energy,<br />
adopted with 49 votes to 11 and 3<br />
abstentions.<br />
• Nuclear decommissioning assistance<br />
programme of the Ignalina nuclear power<br />
plant in Lithuania, adopted with 61 votes to<br />
2 and 0 abstentions.<br />
Next steps<br />
The Plenary will now vote on the decision to start<br />
talks with EU ministers, which can begin, once a<br />
common position is agreed. MEPs want to make as<br />
much progress as possible before the end of this<br />
legislative term. <strong>MBR</strong><br />
Participation of Tibor Navracsics, Member of the EC in charge of Education, Culture, Youth<br />
and Sport, at Joint Research Centre (JRC) Scientists’ Awards ceremony.<br />
© European Union , 20<strong>18</strong> / Source: EC – Audiovisual Service / Photo: Jennifer Jacquemart<br />
Creditline: EU Press Office/EPO Valletta<br />
8
Malta Business Review<br />
EU:<br />
EU-wide protection and support<br />
for whistle-blowers<br />
in Europe, this Directive protects individuals<br />
speaking out for the public good much better<br />
than before. Parliament has introduced significant<br />
improvements to the Commission's text. The<br />
creation of a single and easily identifiable public<br />
authority in each Member State, which will provide<br />
free of charge confidential advice to those who<br />
intend to blow or have blown the whistle, together<br />
with legal and financial assistance, are major<br />
steps to make sure that we efficiently protect free<br />
speech".<br />
Next steps<br />
• New system to protect and encourage<br />
reporting of breaches of EU law with<br />
safeguards against retaliations<br />
• Protection of whistle-blowers is currently<br />
fragmented in the EU<br />
• The loss of potential benefits due to lack<br />
of whistle-blower protection in public<br />
procurement is estimated to be between<br />
€5.8 to €9.6 billion each year in the EU<br />
Proposals to protect whistle-blowers, set up safe<br />
mechanisms for reporting breaches and measures<br />
against retaliation were adopted by the Legal<br />
Affairs Committee.<br />
Recently, Legal Affairs Committee MEPs approved<br />
draft legislation to guarantee that whistle-blowers<br />
in the EU can report breaches of EU law in the<br />
area of tax evasion, corruption, environmental<br />
protection and public health and safety, without<br />
fear of retaliation or intimidation. Legal Affairs<br />
MEPs agreed that the same protection measures<br />
must also apply to those assisting the reporting<br />
person, e.g. journalists.<br />
Safe reporting mechanisms<br />
To make sure that potential whistle-blowers feel<br />
safe and are aware of reporting channels, MEPs<br />
agreed that:<br />
• member states would be requested to ensure<br />
that private and public sectors put in place<br />
adequate internal and external reporting<br />
channels;<br />
• reporting avenues should ensure that the<br />
reporting person is notified that their report<br />
has been received within a week, while<br />
follow-up on the report should be received<br />
no later than two months after the report<br />
was received;<br />
• it should be up to the reporting person<br />
to choose the most appropriate channel<br />
to report, whether internal or external,<br />
depending on circumstances.<br />
Prohibition against retaliation and support<br />
The agreed text explicitly prohibits reprisals and<br />
member states would have to take necessary<br />
safeguards against retaliation towards whistleblowers.<br />
MEPs also urge member states to provide<br />
information and advice free of charge as well as<br />
legal, financial and psychological support.<br />
Quote<br />
Rapporteur Virginie Roziere (S&D, FR) said:<br />
“Following recent big scandals, such as Luxleaks,<br />
and the great difficulties faced by whistle-blowers<br />
The text was adopted by 22 votes to none against,<br />
with one abstention. The decision to enter into<br />
negotiations was approved with 22 votes, none<br />
against and two abstentions. Once plenary has<br />
endorsed the negotiating mandate, talks with EU<br />
ministers can start, to agree on the final shape of<br />
the legislation.<br />
Background<br />
Whistle-blower protection is fragmented or only<br />
partial across member states, with only 10 EU<br />
countries (France, Hungary, Ireland, Italy, Lithuania,<br />
Malta, Netherlands, Slovakia, Sweden and UK)<br />
providing comprehensive legal protection.<br />
The European Commission’s legislative proposal<br />
follows on from the Council of Europe’s<br />
Recommendation on Protection of Whistleblowers<br />
and the European Parliament’s resolution<br />
of 24 October 2017 on Legitimate measures to<br />
protect whistle-blowers.<br />
A 2017 study carried out for the Commission<br />
estimated the loss of potential benefits due to<br />
a lack of whistle-blower protection, in public<br />
procurement alone, to be in the range of €5.8 to<br />
€9.6 billion each year for the EU as a whole. <strong>MBR</strong><br />
EP/EU/Valletta<br />
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Malta Business Review<br />
INTERVIEW OF THE MONTH<br />
AI and Customer Service – Here to help?<br />
Interview with Pierre Mallia, Managing Director, iMovo<br />
By George Carol<br />
<strong>MBR</strong>: AI and Customer Service? Is this fiction<br />
or a reality?<br />
PM: It’s real alright, I am pretty sure that a<br />
lot of us have been using it and have just not<br />
realised that they have been interacting with<br />
AI instead of a human being. AI in customer<br />
service was estimated to be generating some<br />
$100B in value in the retail sector alone.<br />
The scope and application of AI to improve<br />
service, create new efficiencies and generate<br />
value is growing every day.<br />
<strong>MBR</strong>: What’s behind this latest venture by<br />
iMovo in the field of AI?<br />
PM: We have been focused on Customer<br />
Service technology and services since<br />
inception, some eight years ago. About three<br />
years ago we started taking a serious look at<br />
AI and how it could affect our business and<br />
whether it would help our customers. This<br />
brought about our first direct encounter<br />
with an AI called Amelia and for the first time<br />
ever, I heard another human being refer to<br />
an AI as "she". During this encounter, which<br />
was more an awakening than anything else, I<br />
could see that the opportunity was very real,<br />
and we were looking at the future of not only<br />
our business, but that of our customers. To<br />
phrase how I thought of it at the time, "it was<br />
like standing on a railway track watching an<br />
oncoming train - thinking, either get on this<br />
train or get run over by it". So, our move into<br />
this area was not just a "smart" move, it’s a<br />
necessary one.<br />
We also saw the potential positive impact that<br />
it could bring to our customers. Organisations<br />
spend a lot of money on customer service and<br />
yet customers are still frequently unhappy<br />
with the experience. Just remember the last<br />
time you called your bank or your telecom<br />
provider. What did that feel like?<br />
<strong>MBR</strong>: Who are Digital Genius? And what is<br />
the relationship with iMovo about?<br />
PM: Digital Genius is an AI platform that helps<br />
put your customer service on autopilot by<br />
understanding conversations and automating<br />
repetitive processes. The company has been<br />
around for around four years and has been<br />
invested in by leading venture capital funds<br />
including Salesforce ventures. You might have<br />
heard of chatbots, which are the latest fad in<br />
customer service - a lightweight AI that carries<br />
out chat conversations and provides answers<br />
to frequently asked questions, like "When is<br />
the next flight to Rome?" etc... DigitalGenius<br />
does a lot more than that, it will go away and<br />
do your booking if you ask it to. As a young<br />
start-up, DigitalGenius' cultures meshes well<br />
with the entrepreneurial culture at iMovo.<br />
We have a multi-faceted relationship with<br />
them, acting as an extended part of their<br />
project team as well as reselling the AI service<br />
and building intellectual property to enhance<br />
the AI platform.<br />
<strong>MBR</strong>: What is the significance behind the<br />
new partnership with Digital Genius, and<br />
what does this mean to you and iMovo?<br />
PM: Over the past few months, both<br />
companies have invested time in getting to<br />
know each other well and defining potential<br />
synergies. For iMovo, this catapults us into<br />
an exciting new area of technology and<br />
business. It brings to bear the strategy we<br />
laid out some three years ago when we set<br />
AI as a business goal. It also puts us in the<br />
forefront of the customer service industry.<br />
We have a lot of experience working with<br />
a lot of organisations in this field across<br />
several countries and we see a lot of scope of<br />
helping these organisations to innovate and<br />
move their customer service departments<br />
into the sphere of AI. It’s a massive growth<br />
opportunity and gives us a unique blend to<br />
offer the market.<br />
<strong>MBR</strong>: How does DigitalGenius help<br />
organisations and is it different from<br />
Chatbots?<br />
PM: Let me start with the second bit of your<br />
question. Chatbots are what I would term,<br />
"lightweight" AI, they allow a customer to<br />
converse and answer basic questions which<br />
are limited by pre-designed conversations<br />
and limited data sets. They are useful but<br />
Pierre Mallia, Managing Director, iMovo with Dmitry Aksenov, CEO & Founder,<br />
DigitalGenius and Chris Kellner, Head of Sales & Strategic Partnerships, DigitalGenius<br />
12
INTERVIEW OF THE MONTH<br />
Malta Business Review<br />
Pierre Mallia<br />
only to a very limited extent. When you're<br />
dealing with possibly hundreds of calls a<br />
day, Chatbots are not able to scale. Digital<br />
Genius can do the Chatbot thing, but then<br />
its designed to also execute processes.<br />
For instance, if you call your local telecom<br />
provider and ask about your current billing,<br />
Digital Genius can answer you. Then if<br />
you decide you want an upgrade on your<br />
bandwidth, Digital Genius can be configured<br />
to handle this. In a typical Chatbot scenario,<br />
you would probably not be able to ask for<br />
your latest billing info and certainly not trigger<br />
off the provisioning of a bandwidth upgrade.<br />
This is the huge difference that Digital Genius<br />
makes in the market, it’s really quite powerful<br />
and unique and works well side by side with<br />
human customer agents.<br />
<strong>MBR</strong>: Can you tell us about iMovo's vision<br />
and what the plans are in view of the new<br />
partnership with Digital Genius?<br />
PM: Eight years ago, we set out a vision to<br />
be a thought leadership company in the<br />
field of customer relationship management<br />
and customer service management. Our<br />
vision is to continue with this journey and<br />
help our customers turn their customer<br />
service departments into sources of value<br />
generation.<br />
Our partnership with DigitalGenius will<br />
contribute to our growth strategy especially<br />
in terms of growing even further than<br />
we have internationally. During a recent<br />
meeting in London, Dmitry Aksenov, one<br />
of the founders, and I discussed how we<br />
saw each other being an essential part of<br />
our respective organisation's growth plans.<br />
When you have that kind of synchronicity<br />
at company leadership level, its proof of the<br />
potential.<br />
<strong>MBR</strong>: Will technology such as AI replace<br />
workers in the future or will it just enable<br />
workers to get the job done more efficiently?<br />
PM: There is a lot happening in the field of<br />
AI and no doubt every year the technology<br />
is getting smarter and more capable. As a<br />
personal belief I think we need to be careful<br />
how we use AI. It must be applied as a force<br />
for good - it should not be used to create<br />
further distortion in the distribution of<br />
wealth and disparity between the have and<br />
have-nots. There is a lot of debate about<br />
how to manage this aspect, including ideas<br />
like instituting an AI tax to be used to fund<br />
programmes designed to address the wealth<br />
gap I mentioned. That said, there is also<br />
the danger of an AI arms race lurking in the<br />
background. China, US and Russia are all<br />
known to have programmes to weaponize AI.<br />
This is where things could go horribly wrong.<br />
Will AI replace workers - not just yet, in many<br />
cases - at its current level and the way we see<br />
DigitalGenius in this specific case, it’s about<br />
"augmenting" people's jobs, freeing them up<br />
to do more complex tasks than the mundane<br />
repetitive. In short, I call it "amplifying the<br />
impact of your people".<br />
"There is alot<br />
happening in the<br />
field of AI and no<br />
doubt every year<br />
the technology is<br />
getting smarter and<br />
more capable.<br />
<strong>MBR</strong>: How has AI technology impacted the<br />
industry and will advances in AI technology<br />
change the workforce for the future?<br />
PM: It depends which industry you are<br />
referring to, but as a general statement AI is<br />
already impacting several industries and like<br />
the introduction of the printing press and the<br />
weaving looms hundreds of years ago, it will<br />
change the workforce. Into what and how, is<br />
something I don’t particularly feel prepared<br />
to answer. Some writers like Yuval Hariri and<br />
Martin Ford, have taken some pretty good<br />
stabs at this in their books.<br />
<strong>MBR</strong>: Where do you see the greatest<br />
opportunities for growth and what is the<br />
future direction for iMovo?<br />
PM: We are at the beginning of a new chapter<br />
in iMovo's growth with our relationship with<br />
DigitalGenius, so for the time being I'd say<br />
we're concentrating on this for now. Part<br />
of the fun of iMovo is that despite being an<br />
eight-year-old company, its culture is very<br />
much like that of a start-up and we are able<br />
to adapt to change quickly and there is an<br />
open mind. We just love to find interesting<br />
niches; I'd say we're the only company in the<br />
country which is specialised in the fields we<br />
are in like customer service. Customers like us<br />
because of this. They don’t just come to us<br />
because of the software we sell, but because<br />
they know of our deep experience in certain<br />
areas and we also advise them at times,<br />
without selling them any sort of technology.<br />
We offer expert and practical experience in<br />
seeing how AI can help their organisation, or<br />
indeed if its right for them in the first place.<br />
A lot of our customers are repeat customers<br />
or come to us by word of mouth. To me that's<br />
a clear signal that we are on the right path.<br />
Editor’s Note<br />
Pierre Mallia is a 28-year veteran<br />
of the ICT industry and has worked<br />
extensively on projects across a<br />
range of sectors including the public<br />
sector, telecommunications, software<br />
development, manufacturing, healthcare,<br />
media, retail, transport, financial services<br />
and recruitment. After a number of years<br />
working with start-ups, he then moved<br />
to Microsoft where he spent seven years<br />
as a Country Manager and established<br />
Microsoft’s subsidiary in Malta. In 2010<br />
he founded iMovo Limited, a specialized<br />
company in the area of Customer<br />
Experience & Service Management<br />
using approaches like CRM, Business<br />
Intelligence and Workforce Management<br />
to help its customers extend and deepen<br />
their own customer relationships. Pierre<br />
is a graduate in Computer Science from<br />
Kingston University and has followed<br />
executive development programmes<br />
at the National University of Singapore<br />
and INSEAD. He has a keen interest in<br />
technology and underwater photography<br />
in his spare time.<br />
About iMovo Limited<br />
iMovo specialises in Customer<br />
Experience Management (CEM), Business<br />
Intelligence (BI) Big Data Analytics,<br />
Artificial Intelligence & Workforce<br />
Management (WFM). Blending some of<br />
the most innovative technology solutions<br />
in the market with a formal advisory<br />
approach, iMovo enables organisations to<br />
build long-term value relationships with<br />
their customers resulting in consistent &<br />
profitable growth. For more info about<br />
iMovo visit: www.imovo.com.mt<br />
iMovo is a Premier Solution Provider for<br />
DigitalGenius, Planday, Qlik, Salesforce,<br />
Tableau, Talend and Zendesk. <strong>MBR</strong><br />
Creditline: iMovo Limited<br />
www.maltabusinessreview.net<br />
13
Malta Business Review<br />
EU: CIVIL LIBERTIES / FUNDAMENTAL RIGHTS<br />
Malta: lead MEP demands thorough<br />
investigation of latest revelations<br />
Sophia in ‘t Veld, Chair of the EP’s Rule of<br />
Law Monitoring Group, called on Tuesday<br />
for a thorough investigation of the latest<br />
revelations regarding the Maltese “17<br />
Black” company.<br />
Following media reports that 17 Black, a<br />
Maltese company suspected of money<br />
laundering, is owned by Maltese businessman<br />
Yorgen Fenech, who is also director of the<br />
ElectroGas Malta power station and CEO of<br />
Tumas Group, Sophia in ‘t Veld (ALDE, NL)<br />
said:<br />
“Any possible links and alleged payments<br />
between 17 Black and the two Panama<br />
companies Hearnville and Tillgate, owned<br />
by the Prime Minister's Chief of Staff, Keith<br />
Schembri, and Minister Konrad Mizzi, have<br />
to be brought to light. These new revelations<br />
are extremely worrying and should trigger an<br />
immediate and thorough investigation by the<br />
Maltese authorities.<br />
Given the possible relevance for the ongoing<br />
investigation into the murder of Ms Daphne<br />
Caruana Galizia, we expect Europol to be<br />
fully involved in the follow up. In that light,<br />
we also sent a letter to Europol requesting<br />
their involvement and assessment of the<br />
current situation.”<br />
Ms in ‘t Veld recently led a European<br />
Parliament mission to Malta to check on<br />
the ground the progress in the murder<br />
case investigations regarding the death of<br />
Ms Daphne Caruana Galizia and assess the<br />
situation of rule of law in the country.<br />
The report summarising the meetings and<br />
conclusions of the MEPs travelling to Malta<br />
will be presented in a meeting of the Civil<br />
Liberties Committee on 20 November. <strong>MBR</strong><br />
Credit: Office of Sophia in't Veld MEP<br />
Lotto Warehouse strikes landmark<br />
deal with Betsson<br />
The Betsson family of brands will soon<br />
offer its customers access to the world’s<br />
biggest and best lottery jackpots, perfectly<br />
complementing their extensive portfolio<br />
of Sports Betting, Casino, Poker, Bingo and<br />
other games.<br />
This deal is truly a significant one for Lotto<br />
Warehouse as it sees the Nasdaq Stockholm<br />
listed company, and one of the largest<br />
companies within the European iGaming<br />
industry, embracing the potential of the<br />
lottery vertical.<br />
Lotto Warehouse CEO Thomas Biro said:<br />
“Betsson are a hugely respected operator<br />
and we are pleased they saw the great<br />
potential of our offering.”<br />
“We wanted to revolutionise one of the<br />
oldest gaming industries whilst giving players<br />
the opportunity to dream big. Today’s players<br />
are discerning ones - they want choice and<br />
they want customization. Lotto Warehouse<br />
offers all that and more by breaking down<br />
borders and offering the world’s biggest<br />
lotteries in one place.”<br />
Mark Adams, General Counsel for The Multi<br />
Group, “Absolutely delighted that we have<br />
reached an agreement to provide services<br />
to Betsson Group. Both the legal and<br />
commercial teams have done an outstanding<br />
job to bring this deal together.”<br />
Joey Hurtado, Head of Gaming for Betsson<br />
Group added: “After a thorough search and<br />
review of different lottery providers, we felt<br />
that Lotto Warehouse’s great UI, excellent<br />
offering and outstanding business models<br />
were the best fit for Betsson Group and our<br />
players.”<br />
Lotto Warehouse are a B2B Lottery Betting<br />
provider for the iGaming industry. They are<br />
licensed by both the Malta Gaming Authority<br />
and the British Gambling Commission<br />
and offer operators the chance to add a<br />
catalogue of the world’s biggest lottery<br />
betting products to their platforms, with all<br />
higher tier payouts protected by their unique<br />
jackpot indemnity insurance model. They<br />
are a subsidiary of New York Stock Exchange<br />
listed online sports lottery service provider<br />
500.com (NYSE: WBAI) and their extensive<br />
client list now also proudly includes Betsson.<br />
If you too want to learn more about this<br />
exciting new vertical that you can offer your<br />
customers, why not set up a meeting with<br />
Lotto Warehouse at Sigma by email to info@<br />
lottowarehouse.com. It’s time to let your<br />
customers dream big! <strong>MBR</strong><br />
For press related inquiries please<br />
contact Melanie Hart at melanie.hart@<br />
themultigroup.com or via mobile on 00356<br />
99441047.<br />
14
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Malta Business Review<br />
<strong>MBR</strong>: What motivated you to work with<br />
LIDL? How did the idea come about and<br />
what is your role?<br />
MF: Lidl is one of the top four grocery retailers<br />
in the world. Who wouldn’t be motivated<br />
to work for a company of this stature? The<br />
Company has a presence in 30 Countries<br />
worldwide, with over 10,500 stores and more<br />
than 260,000 employees!<br />
CORPORATE INTERVIEW<br />
Organisational Standard, Excellence<br />
and Outstanding Achievement By George Carol<br />
Interview with Mark Farrugia, Regional Director at Lidl Malta Ltd.<br />
I started at Lidl in 2013. Before I had<br />
been working for an important local food<br />
distributing company for nearly nine years.<br />
I was very happy working for that company,<br />
but felt at the time that I was not growing<br />
enough personally. I was approached by a<br />
recruitment agency to fill the post of a Sales<br />
Operations Executive, which was a stone’s<br />
throw away from my home. I went for an<br />
interview - and it turned out to be Lidl, and<br />
the rest is history now.<br />
Following an initial training stint in Italy<br />
(of around 16 months) I took over the<br />
Sales Department for Lidl Malta as Sales<br />
Operations Executive and as of last June as<br />
Regional Director.<br />
<strong>MBR</strong>: How would you measure success in<br />
what you do and also in the role you hold?<br />
MF: Success is measured in various ways; the<br />
easiest is the numeric one, which is financial<br />
performance and the attainment of KPIs. The<br />
more difficult one is the qualitative one.<br />
At Lidl Malta the success factor can be<br />
clearly seen every day through the number<br />
of clients who choose us consistently as their<br />
supermarket of choice. This can be confirmed<br />
by the fact that we have been voted the best<br />
value and most loved supermarket on the<br />
island consistently for a number of years now.<br />
Today’s leading enterprises such as Lidl<br />
Malta foster a work ethos that encourages<br />
employee enthusiasm, vision, and problem<br />
solving skills that are crucial in ensuring the<br />
success of the enterprise. The success of such<br />
a work ethos is measured in the development<br />
of a team that believes in what they do, and<br />
who carries out their daily duties with passion<br />
and dedication.<br />
<strong>MBR</strong>: How much oversight/interaction<br />
do you like to have from your employees<br />
when working and how important are the<br />
relations you keep with your team?<br />
MF: In a world where we are more<br />
networked than ever, where one could say<br />
we have become completely interdependent,<br />
interaction with one’s team is imperative.<br />
In today’s world, a company’s purpose<br />
or mission will need to be ingrained, or<br />
At every level of this<br />
journey someone,<br />
somewhere in some way<br />
would leave some sort<br />
of influence on me.<br />
moulded into the minds of all employees. We<br />
must nurture this talent towards becoming<br />
collaborators in value rather than individuals<br />
after personal success. This talent will need<br />
to be gradually empowered to take real time<br />
innovative decisions always in line with the<br />
company’s mission or purpose.<br />
<strong>MBR</strong>: What is the most interesting LIDL<br />
project you have worked on? What did you<br />
learn from this, and how did you apply it?<br />
Mark Farrugia<br />
MF: There are so many projects covered<br />
that it is difficult to pinpoint one - so I will<br />
mention two which have definitely been<br />
game changers.<br />
The first was the opening of the Lidl Mosta<br />
store. This was definitely a gamble since it<br />
distanced itself from the conventional Lidl<br />
stores we had opened previously. The store<br />
was the first of its size to be built offering<br />
a completely different experience to our<br />
customers. The siting was also very different<br />
to what we would have usually opted for and<br />
the timeline we gave ourselves, to take the<br />
store from the drawing board to being fully<br />
operational (sixteen weeks), was what some<br />
people would have deemed "ambitious".<br />
The outcome depended on a number of<br />
internal departments and external entities<br />
working perfectly in sync in order to achieve<br />
the deadlines. We managed to build and<br />
open the store in a record fourteen weeks;<br />
unprecedented! The store went on to<br />
become one of the most successful in the Lidl<br />
portfolio worldwide.<br />
The second would have to be ‘Evoluzzjoni<br />
Store Manager…….L’evoluzzjoni hija is - sahha<br />
taghna’. This was a project which kicked<br />
off in June 2015 when the company took<br />
the decision to raise the bar on all levels of<br />
management. In order to do so, it required<br />
a formation strategy and level of planning<br />
which was unparalleled. Imagine waking up<br />
one morning and saying that we are going<br />
to re-train every level of management in the<br />
company on a global scale. Easier said than<br />
16
CORPORATE INTERVIEW<br />
Malta Business Review<br />
done. The project was meticulously planned<br />
and implemented. Locally it involved more<br />
than 17,000 hours of training over a period of<br />
two years. Truly one of the most intense yet<br />
rewarding projects ever executed.<br />
<strong>MBR</strong>: What kind of “tools” do today’s<br />
entrepreneurs want/need, and how is<br />
LIDL positioning itself to be of value to its<br />
customers?<br />
MF: Today’s modern retail framework is<br />
constantly evolving in terms of speed and<br />
complexity. This is mostly driven by our<br />
endless crave for accessibility to more human<br />
knowledge, and dependence on modern and<br />
innovative technologies.<br />
Entrepreneurial spirited individuals want<br />
to learn, experiment, apply, share, partner<br />
in the running of the enterprise - and this is<br />
specifically what we have focused on doing at<br />
Lidl Malta over the years, developing a strong<br />
team which has gone from just 50 people to<br />
more than 350.<br />
The growth, results and market share we<br />
have gained in recent years and the fact that<br />
we have been voted the best value and most<br />
loved chain of supermarkets on the island,<br />
consistently over the last years is the result of<br />
smart people working together, challenging<br />
themselves continuously and consistently<br />
raising the bar. Together, we keep pushing the<br />
boundaries of what was initially thought of as<br />
impossible, and make it possible!<br />
<strong>MBR</strong>: Who has been your greatest influencer<br />
along your entrepreneurial journey? How<br />
did they shape what you do at LIDL?<br />
MF: I cannot possibly mention one. Everyone<br />
I have crossed paths with has in some way<br />
influenced this journey, especially at Lidl. This<br />
company takes everything to a different level.<br />
Every time a new colleague joins the company,<br />
I like to reminisce with him/her of my first day<br />
at Lidl - on a freezing morning in Padova. It<br />
had snowed so much that the trailer couldn’t<br />
back into the unloading bay to unload the<br />
daily order. The store manager smiled and<br />
handed me a shovel and before I knew it the<br />
whole team was shoveling snow, or breaking<br />
ice blocks to get the stock unloaded and get<br />
the store stocked for our customers for that<br />
day. At that point, I understood everything<br />
that this company stood for and that at every<br />
level of this journey someone, somewhere in<br />
some way would leave some sort of influence<br />
on me.<br />
In these six years I have been lucky enough<br />
to work under the guidance of a board of<br />
directors I consider visionaries. I have learnt<br />
to challenge myself endlessly; how to be<br />
motivated and how to motivate others, but<br />
more importantly to believe that together<br />
'nothing is impossible'!<br />
<strong>MBR</strong>: What is your overall approach to the<br />
supermarket trade today?<br />
MF: The supermarket trade is a dynamic<br />
sector which continues to evolve rapidly. It<br />
is one where not everything can be planned<br />
ahead, so both you as an individual and as<br />
a company need to be extremely flexible in<br />
your approach towards the industry.<br />
In addition to that, new technologies, a<br />
proliferation of supply of different formats,<br />
and all of that, means that customers have<br />
more choice of where to shop. Together,<br />
with increasingly busy lifestyles, this leads to<br />
fragmentation of where they shop - that all<br />
supermarkets have to respond to.<br />
You need to be at the top of your game all<br />
the time. You need to think outside the box<br />
and you need push your team to come up<br />
with an innovative approach to everything.<br />
Ultimately, I consider it to be exciting. Not<br />
a single day is similar to another. It can<br />
be challenging at times but it definitely is<br />
incredibly motivating and rewarding.<br />
<strong>MBR</strong>: Can you tell us about how you felt<br />
when your name and that of LIDL was<br />
announced as winner of the Chairman’s<br />
Award for Excellence during Malta’s Best<br />
Entrepreneur of the Year Awards 20<strong>18</strong>?<br />
MF: Let’s start off by saying that it was an<br />
honour and a privilege for the Lidl team to<br />
be nominated, let alone to win the award.<br />
On the night of the event sitting there with<br />
so many beautiful minds, so many successful<br />
entrepreneurs, managers and companies<br />
alike was an incredible experience. It sort of<br />
re-assures you that as an individual and as a<br />
team you must be doing something right.<br />
The prestigious Chairman’s award for<br />
excellence recognises organisational<br />
standard, excellence and outstanding<br />
achievement which clearly sums up<br />
everything this Company has achieved over<br />
the last ten years since it set foot here, and<br />
I was truly humbled to be picking up this<br />
award on behalf of the company.<br />
<strong>MBR</strong>: How significant is it to be recognised<br />
by such prestigious awards and would you<br />
support sponsoring such causes in the<br />
future?<br />
MF: I believe that recognition is an<br />
integral part of one's professional journey.<br />
Acknowledgement is a key motivating factor.<br />
It costs nothing but it gives incredible payback.<br />
So, be it the simple pat on the back<br />
and well done after talking with whoever, I<br />
firmly believe that "acknowledgement" can<br />
be a work changer. I definitely support such<br />
initiatives now and will do so also in the<br />
future. <strong>MBR</strong><br />
All rights reserved - Copyright 20<strong>18</strong><br />
www.maltabusinessreview.net<br />
17
Malta Business Review<br />
ONE-ON-ONE<br />
Blockchain Summit Interview<br />
Martin Vella interviews Manuela Sedvartaite founder of SociumTrade. Manuela comes<br />
across as a key game changer and innovator; a trail blazing woman entrepreneur driver.<br />
Her enterprising person gave birth to a thriving blockchain company, making significant<br />
differences in the business community.<br />
Manuela Sedvartaite<br />
<strong>MBR</strong>: What can you tell us about<br />
Socium Trade and the role you play in<br />
it?<br />
MS: Socium Trade is a decentralised<br />
empowering financing platform,<br />
enabling to connect traders and<br />
investors, to engage in trade without<br />
intermediaries. This means we have<br />
created a place where you could<br />
invest your money with complete<br />
transparency and trust, a place where<br />
all the data on your investments is<br />
100% verifiable and accessible and a<br />
trustee may take informed decisions<br />
and engaged in market activities. This is<br />
where an accurate, constantly updated<br />
ranking system incentivizes traders to<br />
maximise their performance in a way<br />
that benefits all. Where, whatever<br />
your level of knowledge, you have<br />
the tools and community available to<br />
help you learn more as you go. Here,<br />
the big institutions are no longer the<br />
gatekeepers. Everyone can interact<br />
directly with one another. Socium Trade<br />
is a place where investors and traders<br />
have the independence and freedom to<br />
grow and earn. And blockchain is at the<br />
heart of this vision, because it enables<br />
us to build a community where trust is<br />
no longer a question, it is a way of life.<br />
We act as a brokerage for traditional<br />
investors, as well as cryptocurrrencies.<br />
We see security and transparency<br />
becoming the cornerstones of ever<br />
transaction, and individuals taking<br />
control of their financial futures. I<br />
founded Socium Trade with the goal<br />
of making finance and trading easy<br />
for everyone. It is the cross-section<br />
between trading platform and social<br />
network. It brings together traders<br />
and investors, enabling traders to<br />
procure capital for their portfolios,<br />
while giving investors the ability to fund<br />
professionals without involving a third<br />
party. My role is to oversee all aspects<br />
of management and development,<br />
managing over 40 employees working<br />
on the project.<br />
<strong>MBR</strong>: What motivated you to realise<br />
this vision and embark on this<br />
journey?<br />
MS: I used to work with artificial<br />
intelligence, biotechnology and my<br />
background came from management<br />
consulting and slowly moved into<br />
emerging technologies, where I began<br />
to love what I was doing. When I was<br />
working with one of the big Forex<br />
I thought the operational and risk<br />
management systems were actually<br />
very poorly built and that is where I saw<br />
the potential of blockchain technology,<br />
hence all my motivation that drove me<br />
towards this objective.<br />
<strong>MBR</strong>: How is SociumTrade looking to<br />
change the game through its trading<br />
and investment platform?<br />
MS: For traders and investors,<br />
remaining profitable and growing<br />
portfolios in an extended bear trend is<br />
hard. Doing it by yourself, without the<br />
help of trading and investing networks,<br />
is even harder, but existing communities<br />
can be insecure, illegitimate, and<br />
expensive.<br />
SociumTrade is looking to change<br />
the game through its trading and<br />
investment platform that is accessible,<br />
secure, and transparent to all its<br />
participants. Akin to a niche social<br />
network, users on the platform can<br />
communicate and collaborate to share<br />
strategies, resources, and research<br />
findings with one another. For the<br />
average individual beginning their<br />
trek into crypto or traditional markets,<br />
connecting themselves with private<br />
trading groups, investment pools, and<br />
even intuitive trading interfaces is<br />
often impossible for those unwilling to<br />
sacrifice huge amounts to subscription<br />
fees or jeopardize their assets to<br />
covertly malicious entities.<br />
SociumTrade is shifting the paradigm<br />
of a tokenized-economy with its<br />
comprehensive ecosystem that will<br />
connect its worldwide users to the<br />
products and tools most commonly<br />
sought after among traders and<br />
investors alike. Moreover, the platform<br />
prioritizes transparency and security<br />
so that funds and profits are never<br />
put in danger. The core features of the<br />
platform are as follows:<br />
Peer-To-Peer Transactions: Traders<br />
can participate in over-the-counter<br />
transactions with one another in a<br />
trustless, secure manner. For coins<br />
with low liquidity or little support from<br />
exchanges, this means traders are never<br />
subject to paying massive premiums<br />
or having their funds lost on shoddy<br />
exchanges.<br />
"And blockchain is at<br />
the heart of this vision,<br />
because it enables us<br />
to build a community<br />
where trust is no longer<br />
a question, it is a way of<br />
life.<br />
Decentralized P2P Lending:<br />
SociumTrade users can cooperate<br />
in peer-to-peer lending operations.<br />
Investors can lease their holdings for<br />
whatever interest rate they offer, and<br />
traders can take advantage of available<br />
funds to maximize their exposure or<br />
take advantage of trading opportunities<br />
without jeopardizing their current<br />
holdings.<br />
Follow Traders: Users on the platform<br />
broadcast their trades to the ecosystem<br />
and other traders can take note of the<br />
strategies used by their peers.<br />
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ONE-ON-ONE<br />
Malta Business Review<br />
Investment Consortiums and Pools:<br />
Users can combine their assets in order<br />
to cooperate to build larger funds.<br />
While investment consortiums allow<br />
for effective capital management 24/7,<br />
investment pools enable participants to<br />
earn passive income with minimal risk.<br />
Intuitive Trading Interface: A key focus<br />
of SociumTrade is user experience.<br />
The trading interface is straightforward<br />
and powerful. Users build their own<br />
terminal design, have a custom layout<br />
and choose tools to be visible. From<br />
the charting interface, users can draw<br />
and highlight graphs, input trends,<br />
study candles, and more. When they<br />
are ready to trade, any amount of<br />
market or limit orders can be made<br />
simultaneously.<br />
Data-Intelligence: SociumTrade<br />
has a built-in AI driven analytical<br />
engine to watch and predict market<br />
trends, indicate the potential market<br />
opportunities, analyze traders<br />
behaviour and ratios, rank traders or<br />
funds based on performance data.<br />
As a result, SociumTrade provides a<br />
decentralized, intuitive, accessible, and<br />
highly powerful financial ecosystem.<br />
KYC/AML compliance ensures all users<br />
remain honest and regulations are<br />
followed. Rating metrics can be applied<br />
to different assets, strategies, and<br />
traders to further share knowledge and<br />
opinions.<br />
Manuela Sedvartaite<br />
Socium Trade Inc.<br />
Co Founder and CMO<br />
Dedicated to applying emerging<br />
technologies to transform the financial<br />
landscape, Manuela is the founder<br />
of SociumTrade, a platform offering<br />
a combination of multi-asset trading<br />
and investment with the flexibility and<br />
openness of a social network. Her vision<br />
is to create an ecosystem for secure<br />
investments worldwide using blockchain<br />
technology. Currently, she works<br />
amongst startups, regulators, investors<br />
and incumbent financial institutions<br />
to develop a collaborative approach to<br />
rethinking financial services. Manuela<br />
holds a business degree from the<br />
Hong Kong University of Science and<br />
Technology and has a diverse set of<br />
experience ranging from robotic process<br />
automation to Big 4 auditing. <strong>MBR</strong><br />
All rights reserved - Copyright 20<strong>18</strong><br />
Photo credit: Getty Images<br />
www.maltabusinessreview.net<br />
19
Malta Business Review<br />
TRANSPORTS & LOGISTICS<br />
Express Trailers broadens<br />
ShipLowCost.com Horizons<br />
Express Trailers has not only revamped its<br />
ShipLowCost online platform with a new<br />
look but more importantly, it has extended<br />
its offering to now allow customers to send<br />
anything they want to anywhere in the world<br />
through an online platform in just a few<br />
clicks.<br />
“Since the genesis of ShipLowCost, it was<br />
always part of our strategic plan to also serve<br />
the local retailer in gaining access to the<br />
global market. Retailers are moving towards<br />
omni-channel by adding e-commerce to their<br />
brick-and-mortar outlets. One of the bigger<br />
challenges being in an island, is the efficiency<br />
and effectiveness of the delivery of e-sales<br />
to their customer around the world. By<br />
providing local online sellers with a platform<br />
that enables them to sell to anywhere in the<br />
world, we are actually enabling everyone<br />
to become a global retailer,” said Franco<br />
Azzopardi, Chairman and CEO of Express<br />
Trailers.<br />
“To date, ShipLowCost.com was geared<br />
mainly towards online shoppers who<br />
redirected their online purchases to one<br />
of our depots spread around Europe and<br />
"This project, to which<br />
we have been affording<br />
a lot of energy over<br />
the past three years,<br />
contributes further to<br />
strengthening Express<br />
Trailers’ leading position<br />
in Malta’s logistics<br />
sector.<br />
from there, we had them shipped directly to<br />
Malta through our extensive road network.<br />
The strength in this offering is that we own<br />
our fleet and we have thousands of trips<br />
to and from Malta to make this offering<br />
efficient. Now, the service is being extended<br />
to anyone, business or individual, who wants<br />
to sell and ship to anywhere in the world.”<br />
“In fact, we have launched the service now,<br />
at this particular time of the year for those<br />
many customers who might also wish to<br />
send presents to their loved ones abroad<br />
over the Christmas season,” added Franco<br />
Azzopardi. “Being strongly entrenched in<br />
total logistics, we can support our exporting<br />
client through a few clicks, with a collection<br />
service, right-sizing of packing boxes and also<br />
for the bigger retailer, managed warehousing<br />
with a pick-pack-deliver option.”<br />
“This project, to which we have been<br />
affording a lot of energy over the past three<br />
years, contributes further to strengthening<br />
Express Trailers’ leading position in Malta’s<br />
logistics sector,” added Franco Azzopardi.<br />
ShipLowCost.com is going to remain one of<br />
the main priorities and goals for 2019 for<br />
Express Trailers.<br />
“From a commercial aspect, we are going to<br />
enhance ShipLowCost.com’s B2B capability<br />
to include an export service for online sales<br />
done by Malta-based retailers. With this<br />
new enabling service, one does not need to<br />
be a huge exporter to sell abroad. Indeed,<br />
one will be able to sell even small quantities<br />
and rely on the best of breed logistics for<br />
export and final delivery,” concluded Franco<br />
Azzopardi. <strong>MBR</strong><br />
Ship Low Cost Warehouse<br />
Creditline: Express Trailers<br />
20
Malta Business Review<br />
<strong>MBR</strong><br />
www.maltabusinessreview.net<br />
21
Malta Business Review<br />
ICT<br />
When it comes to Digital Transformation,<br />
there’s more than one way to skin a cat<br />
(but only a few ways to get quick ROI)<br />
Last week in San Francisco, I met with a major automotive manufacturer. We’ve been working with one of their divisions for<br />
many years, so this meeting was about taking the learnings from that division and applying them to another.<br />
The challenge they outlined: “It’s not that I don’t<br />
know where to start. We’ve already started. I need<br />
to know where to focus!”<br />
Sound familiar? If you’re in a large or mid-sized<br />
manufacturing company, chances are you’re<br />
already trialling new technologies for a range of<br />
niche use cases. As productivity pressure piles up<br />
and new solutions become available, it can be hard<br />
to know where to focus your digital transformation<br />
efforts.<br />
I’m excited to be at the Manufacturing Leaders’<br />
Summit next week, discussing this very problem<br />
and how our diverse range of customers are<br />
approaching it. For a preview of my presentation,<br />
read on…<br />
Productivity Pressures vs New Technologies<br />
Since the dawn of the industrial revolution,<br />
manufacturers have been looking for ways to boost<br />
productivity. Whether through Taylor’s Time &<br />
Motion studies, Toyota’s Total Quality Management<br />
system, or GE’s Six Sigma programme, the most<br />
successful companies do more with less. With<br />
today’s new technologies, we have opportunities<br />
to drive productivity further.<br />
Is it really needed? Well, to give some context,<br />
in North America unplanned downtime costs<br />
process industry businesses $20bn annually, 80%<br />
of which is preventable. Conversely, our own<br />
estimates suggest that adoption of Industrial<br />
Internet technologies could add between £200bn<br />
and £320bn to the UK's GDP by 2030. Industrial<br />
Internet solutions could bring greater efficiency<br />
to key UK sectors, translating into real growth.<br />
New technologies offer a way out of this stagnant<br />
growth – but as my customer said last week it<br />
can be hard to know where to focus. Today, new<br />
technologies enable greater productivity, but not<br />
all tech is created equal; some are more mature<br />
than you might think.<br />
There are a host of tech buzzwords out there, from<br />
drones to digital twins, additive manufacturing to<br />
augmented reality, blockchain to big data, edge<br />
to the cloud, predictive maintenance to machine<br />
learning. Many companies dabble in these but find<br />
themselves bogged down in proofs of concept or<br />
pilots that never take off.<br />
Avoiding Pilot Purgatory: Why Build if You<br />
can Buy?<br />
Many IT departments invest in local solutions<br />
tackling specific problems. To release value from<br />
these initiatives, business leaders need to focus<br />
on projects that can scale across multiple sites<br />
and use cases. It wouldn’t make sense for your IT<br />
team to build a new version of Microsoft Office, so<br />
why should they build software for your industrial<br />
assets and processes?<br />
The key is understanding how to get from where<br />
you are to where you want to be, tying investments<br />
in digital technologies back to business strategy.<br />
Opportunities to experiment are greater than ever,<br />
but while it’s great having so many options, it also<br />
means making more decisions – which solution to<br />
choose, who is best aligned with your business,<br />
what you can afford and what will bring the best<br />
return.<br />
Examples Worth Following<br />
Many companies are already making great<br />
progress. Here are some use cases from our<br />
customers:<br />
Gerdau, the largest producer of long steel in the<br />
Americas, had a focus on ROI and reducing costs<br />
from the beginning. They knew the importance of<br />
a clear, outcome-focused ROI strategy – saving $4.5<br />
billion annually. By connecting their digitalisation<br />
activity to their business strategy they pioneered<br />
the definition of productivity in the global steel<br />
industry.<br />
Intel proved the importance of scalability after we<br />
ran a successful pilot with them installing APM on<br />
fan filter units. Now, we’re partnering with them<br />
to sell the solution across the semiconductor<br />
industry. The model demonstrates the benefits of<br />
greater processing power – from edge to cloud.<br />
SIG, Swiss German food & beverage packaging<br />
manufacturer, have a long history of data collection<br />
and analysis on their machines. Their in-house IT<br />
team had started over 150 digital transformation<br />
projects, so they identified six priorities and<br />
channelled their efforts there – focussing on our<br />
unique Asset Performance Management and Field<br />
Service Management solutions. A full analysis of<br />
the upfront and hidden costs will help you make an<br />
informed decision for the success of your business.<br />
SIG knew that for them, buy was better than build.<br />
Deborah Sherry is the Senior Vice President and<br />
Chief Commercial Officer at GE Digital Europe,<br />
Russia & CIS <strong>MBR</strong><br />
Creditline: GE Gigittal Europe<br />
22
Malta Business Review<br />
EUROPEAN UNION<br />
European Elections 2019:<br />
What Europe does for me<br />
By Jaume Duch Guillot & Neil Corlett<br />
• Short, easily readable notes on how the<br />
EU has improved peoples’ lives;<br />
• Quick and simple navigation by region,<br />
profession, leisure activity;<br />
A ground-breaking new website<br />
demonstrating the EU’s positive impact<br />
on individual citizens was unveiled by<br />
President Tajani today.<br />
The most recent Eurobarometer survey,<br />
published last month, found that 68% of<br />
respondents agreed that their country<br />
has benefitted from EU membership. But<br />
there have been very few attempts to list<br />
the concrete benefits of EU membership to<br />
ordinary people across the EU. Ahead of<br />
the European elections in May next year, it is<br />
hoped that this website will illustrate to what<br />
extent the EU makes a difference.<br />
them and this new European Parliament<br />
website provides clear, jargon-free answers.<br />
It will be a valuable tool in bringing Europe<br />
closer to its citizens”.<br />
Around 1 800 one-page notes are available<br />
to read, share or reuse as on-line pages or<br />
as PDF files. They are organised in two main<br />
categories on the website. The first section,<br />
‘In my region’, allows users to select the place<br />
where they and their family live or work. How<br />
is Europe present in our towns, cities and<br />
regions? This section of the website covers<br />
over 1 400 localities in every part of the<br />
European Union.<br />
The second section of the site, ‘In my life’,<br />
lets each user select from 400 ‘one-pagers’<br />
to find things that are important to her or<br />
to him personally. How does the EU affect,<br />
onward links to further information - rather<br />
than trying to list everything the EU has ever<br />
done.<br />
They will be complemented, in a third section<br />
"Europeans ask what the<br />
EU has done for them<br />
and this new European<br />
Parliament website<br />
provides clear, jargonfree<br />
answers. It will be a<br />
valuable tool in bringing<br />
Europe closer to its<br />
citizens.<br />
The interactive, multilingual, ‘What Europe<br />
Does For Me’ online website, put together<br />
by the European Parliamentary Research<br />
Service, presents hundreds of easy-to-read,<br />
one-page notes giving examples of the<br />
positive difference that the EU makes to<br />
people's lives. Users can easily find specific<br />
information about what Europe does for their<br />
region, their profession or their favourite<br />
pastime.<br />
Launching the site in Strasbourg today,<br />
European Parliament President Tajani said:<br />
“Europeans ask what the EU has done for<br />
for example, families, health care, hobbies,<br />
travel, security, consumer choices and social<br />
rights? How does the EU support people in<br />
their professional lives in dozens of jobs - from<br />
beekeepers to bus drivers to brewers? What<br />
has the EU done for people who enjoy leisure<br />
activities such as sport, music or watching<br />
television? A series of podcasts in a growing<br />
number of languages is also available for this<br />
section.<br />
The notes provide a snapshot of EU action for<br />
citizens - based on interesting examples, with<br />
of the site, with longer briefing papers on EU<br />
policies ‘in focus’, which outline some of the<br />
achievements of the current parliamentary<br />
term, and the outlook for the future, with a<br />
special focus on public opinion and citizens’<br />
concerns and expectations of EU action.<br />
This website has been put together by<br />
the European Parliamentary Research<br />
Service (EPRS), in conjunction with the<br />
Communications and Translations services of<br />
the European Parliament.<br />
Jaume DUCH GUILLOT is the EP<br />
Spokesperson and Director General for<br />
Communication<br />
Neil CORLETT is the Head of the Press Unit<br />
Credit: EU Press/EPO Valletta<br />
<strong>MBR</strong><br />
24
Malta Business Review<br />
<strong>MBR</strong><br />
www.maltabusinessreview.net<br />
25
Malta Business Review<br />
SPECIAL FEATURE: THE SRB IN THE BANKING UNION<br />
The SRB: the single resolution authority for the Banking Union<br />
The SRM is one of the pillars of the Banking Union, alongside the SSM (see Figure 2). As of November 2014, the SSM is the<br />
new system of banking supervision in the Banking Union, comprising the European Central Bank (ECB) and national supervisory<br />
authorities of the participating Member States (National Competent Authorities). Under the SRM, centralised decision-making<br />
power in respect of resolution has been entrusted to the SRB, which derives its powers from both the BRRD and the SRMR.<br />
In force from January 2015, the Single Resolution<br />
Mechanism (SRM) is the new system of bank resolution<br />
comprising the Single Resolution Board (SRB) and<br />
National Resolution Authorities of the participating<br />
Member States of the Banking Union (NRAs) (see<br />
Figure 1). The SRM constitutes one of the pillars of the<br />
Banking Union. It complements the Single Supervisory<br />
Mechanism (SSM), the unified system of banking<br />
supervision in the Banking Union. The SSM and the<br />
SRM aim to ensure the banking system in the Banking<br />
Union is safer.<br />
The SRM's mission is to ensure an orderly resolution of<br />
failing banks and banking groups (hereafter ’banks’),<br />
with minimum impact on the real economy and public<br />
finances of the participating Member States of the<br />
Banking Union. Responsibilities are allocated among<br />
the SRB and the NRAs, as set out in the SRM Regulation<br />
(SRMR). The role of the SRB and the NRAs is not limited<br />
to crisis situations, but is primarily focused on planning<br />
and preparatory measures, such as drawing up<br />
resolution plans, setting appropriate levels of Minimum<br />
Requirements for own funds and Eligible Liabilities<br />
(MREL), and addressing impediments to resolvability.<br />
A resolution plan comprises a comprehensive<br />
description of credible and feasible resolution actions<br />
which the SRM may implement if a bank meets the<br />
conditions for resolution.<br />
Preparing and adopting resolution schemes<br />
Upon the determination by the ‘extended’ Executive<br />
Session of the SRB that a bank meets the conditions<br />
for resolution, the SRB will adopt a resolution scheme,<br />
determining the application of the relevant resolution<br />
tools and, if necessary, the use of the SRF. Where the<br />
resolution action involves the use of the SRF or the<br />
granting of State aid, the resolution scheme can only<br />
be adopted after the EC has adopted a positive or<br />
conditional decision concerning the compatibility of<br />
such aid with the internal market. Relevant NRAs are<br />
closely involved in the preparation and adoption of<br />
a resolution scheme. The IRTs prepare the resolution<br />
schemes.<br />
In general, the ‘extended’ Executive Session of the<br />
SRB adopts a resolution scheme and places a bank<br />
under resolution. However, if over €5 billion of the<br />
SRF (or €10 billion of liquidity support) is to be used,<br />
the resolution scheme prepared by the ‘extended’<br />
Executive Session is deemed to be adopted, unless,<br />
within three hours after submission of the draft resolution<br />
scheme, at least one member of the Plenary Session<br />
calls a meeting of the Plenary Session. In the latter<br />
case, the Plenary Session will decide on the resolution<br />
scheme. If more than €5 billion of the SRF is used in any<br />
rolling 12-month period, the Plenary Session evaluates<br />
the application of the resolution tools and provides<br />
guidance which the Executive Session must follow in<br />
subsequent resolution decisions.<br />
• Consultation of the Resolution College members<br />
and joint decision process with the relevant<br />
resolution authorities of EU subsidiaries<br />
• Draft resolution plan<br />
• Submit resolution plan, including MREL, to ECB/<br />
NCAs for consultation<br />
• Submit resolution plan and MREL to ‘extended’<br />
Executive Session for preliminary endorsement<br />
• Submit resolution plan and MREL to ‘extended’<br />
Executive Session for final approval<br />
• Communicate outcome resolution planning<br />
process and MREL to bank<br />
• Resolution plans: preparation and adoption<br />
process where a Resolution College is required<br />
THE SINGLE RESOLUTION MECHANISM<br />
Once the SRB has adopted a resolution scheme, it<br />
sends the scheme to the EC. The scheme may only<br />
enter into force if no objection is expressed by the EC<br />
or the Council of the European Union within a period<br />
of 24 hours. If the EC endorses the scheme, it enters into<br />
force. However, if the EC objects to certain aspects of<br />
the scheme, the SRB shall modify it accordingly, after<br />
which is approved and enters into force. Alternatively,<br />
the EC can propose to the Council of the European<br />
Union that it objects to the scheme either because<br />
there is no public interest, or to require a material<br />
modification to the use of the SRF. If the Council of the<br />
European Union objects to the scheme because it is<br />
not in the public interest, the bank will be wound up in<br />
an orderly manner in accordance with the applicable<br />
national law. If the Council of the European Union<br />
approves the modification to the use of the SRF, the<br />
SRB modifies the scheme accordingly, after which it is<br />
approved and enters into force. If the Council of the<br />
European Union rejects the EC’s proposal, the scheme<br />
enters into force in its original form.<br />
All this is foreseen to take place within very tight<br />
deadlines in order to allow resolution of a failing bank<br />
over a weekend (see below).<br />
Cooperation with resolution authorities of nonparticipating<br />
Member States<br />
For banks headquartered in the Banking Union and<br />
with one or more subsidiaries or significant branches<br />
in one or more non-participating Member States,<br />
or vice-versa, Resolution Colleges bring the SRB<br />
and the relevant resolution authorities together to<br />
discuss and agree on resolution planning and other<br />
resolution matters. Depending on where the bank is<br />
headquartered, the SRB or the resolution authority of<br />
a non-participating Member State is the so-called<br />
Group-Level Resolution Authority (GLRA). The way in<br />
which Resolution Colleges are expected to work and<br />
the interaction among the members of the Resolution<br />
Colleges is defined in the Commission Delegated<br />
Regulation 2016/1075.<br />
The SRB works in close cooperation with NRAs to<br />
accomplish its tasks. One of its key tasks is to draft<br />
resolution plans for the banks. The purpose of resolution<br />
planning is to gain a comprehensive understanding of<br />
the banks, to identify and address any impediments<br />
to their resolvability, and to be prepared for their<br />
resolution, if needed. Resolution planning requires a<br />
considerable amount of information and analysis, also<br />
from the banks, as they are best placed to provide<br />
information on their own structure and functioning. This<br />
publication describes, in general terms, the information<br />
required for resolution planning and the structure and<br />
process to draft a resolution plan. Resolution planning<br />
is an ongoing process. Over time, resolution plans will<br />
become more detailed and sophisticated. This also<br />
implies that in the period to come, the requirement for<br />
banks to address impediments to their resolvability and<br />
to meet their MREL (quantity, quality, and location) will<br />
become more concrete.<br />
In case of questions, comments, or suggestions<br />
regarding this publication, please contact the SRB<br />
through SRB-INFO@srb.europa.eu. <strong>MBR</strong><br />
Credits: Single Resolution Board<br />
All rights reserved - Copyright 20<strong>18</strong><br />
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Malta Business Review<br />
<strong>MBR</strong><br />
www.maltabusinessreview.net<br />
27
Malta Business Review<br />
SPECIAL FEATURE: SRB INTERVIEW<br />
Single Resolution Board<br />
(SRB) Chair, Elke König Interview with the Malta Business Review - By Martin Vella<br />
Dr Elke König is Chair of the SRB, being<br />
responsible for the management of the<br />
organisation, the work of the Board, the<br />
budget, all staff, and the Executive and<br />
Plenary sessions of the Board. The General<br />
Counsel, the Policy Coordination and International<br />
Relations Unit, the Communications<br />
office and the Internal Audit function<br />
report directly to her.<br />
She was President of the German Federal<br />
Financial Supervisory Authority (Bundesanstalt<br />
für Finanzdienstleistungsaufsicht<br />
(BaFin) from 2012 until 2015. After<br />
qualifying in business administration and<br />
obtaining a doctorate, Dr König spent<br />
many years working for companies in the<br />
financial and insurance sector. From 1980<br />
to 1990, she worked for KPMG Deutsche<br />
Treuhandgesellschaft in Cologne, auditing<br />
and advising insurance undertakings, from<br />
1986 as a holder of a special statutory<br />
authority (Prokuristin) and from 1988 as a<br />
director and partner. From 1990 to 2002,<br />
Dr König was a member of the senior management<br />
of the Munich Re Group (Head of<br />
Accounting); she then moved to Hannover<br />
Rückversicherung AG as Chief Financial<br />
Officer. From 2010 to the end of 2011, Dr<br />
König was a member of the International<br />
Accounting Standards Board (IASB) in<br />
London. Dr König was also a representative<br />
of the Supervisory Board of the Single<br />
Supervisory Mechanism.<br />
<strong>MBR</strong>: Ten (10) years after the crisis: have<br />
banks become truly resolvable and has the<br />
regulatory reaction been sufficient?<br />
EK: Casting our minds back just ten years,<br />
the insufficiency of pre-crisis regulation is<br />
clear. The lack of an effective resolution<br />
regime meant that authorities were not able<br />
to manage the failures of systemics banks<br />
effectively. In particular, the existence of<br />
banks deemed ‘too big to fail’ meant that<br />
ordinary people, through their governments,<br />
were left to foot the bill when things<br />
went wrong.<br />
The EU now has a bank resolution regime.<br />
This regime was implemented in the Bank<br />
Recovery and Resolution Directive and the<br />
Single Resolution Mechanism Regulation<br />
(SRMR). The SRMR created a new agency in<br />
charge of resolution, the SRB.<br />
Our day-to-day work is to proactively ensure<br />
that banks are resolvable, in line with the<br />
objectives set out in European legislation.<br />
But bank resolution is a journey, and there is<br />
much to be done before we reach our final<br />
goal. The reforms – those that took place<br />
and those that are still in the legislative process<br />
taken together - are probably sufficient<br />
and will be effective; but implementation of<br />
these reforms is not yet complete.<br />
Moreover, it is not only up to the authorities<br />
to enhance the system. Banks themselves<br />
must adjust their procedures and perhaps<br />
even their business models to align to the<br />
new regulatory framework. Only working together,<br />
can banks and the authorities make<br />
resolvability a reality, and deliver financial<br />
stability to Europe.<br />
I think we should also start perceiving the<br />
concept of “resolution”, at some point, as a<br />
common good or in the interest of everyone<br />
– that is for the taxpayers but as well<br />
as contributing to financial stability instead<br />
of being “just” an additional burden to the<br />
industry. After all, the public, and more<br />
particularly the markets, should respect and<br />
reflect that the banks which are resolvable<br />
should be better priced compared to the<br />
ones which are not.<br />
<strong>MBR</strong>: What has really changed, what have<br />
we learnt and where will the world go?<br />
EK: Avoiding the mistakes that led to the<br />
Banking Crisis is central to our work. One<br />
lesson we have learned from the 2008 crisis<br />
is that banks are often global in life and<br />
national in death. In Europe, the high level<br />
of interdependence across Member States’<br />
banking systems meant that a coordinated<br />
solution was needed to manage bank failure.<br />
In effect, the aim of the Banking Union<br />
is to enable the authorities to manage the<br />
failure of banks, so that even in death banks<br />
are dealt with from a European perspective.<br />
A core element of the regulatory response<br />
has been the establishment of the Single<br />
Resolution Fund, which today stands at<br />
€24.9 billion and will be built up to 1% of<br />
covered deposits. The taxpayer has contributed<br />
- and will contribute - nothing to this<br />
fund. Instead, it is entirely funded by banks.<br />
Implementing the agreed upon Common<br />
Backstop for the Fund is also critical. This<br />
will give markets the confidence that resolution<br />
will work even for large, complex banks,<br />
and reduce stress on the financial system in<br />
the event of a bank failure.<br />
Beyond the backstop, it remains fundamental<br />
to press ahead and complete the Banking<br />
Union’s third and final pillar through the<br />
development of the European Deposit Insurance<br />
Scheme. For the proper functioning of<br />
a Banking Union, there should be no difference<br />
in the strength of protection available<br />
to depositors in each individual Member<br />
State, and a failure should not fall on the<br />
national public coffers.<br />
<strong>MBR</strong>: Within five years of the advent of<br />
the Crisis, the policy debate across Europe<br />
on tackling it focused on demand management<br />
and monetary policy. Despite<br />
German reluctance, public investment was<br />
an important and undeniable policy goal.<br />
But given that different countries needed<br />
different treatments, how difficult is it to<br />
agree on one common policy and have a<br />
sound legislation in place?<br />
EK: This is a question for the Co-legislators<br />
to answer.<br />
From the SRB’s perspective, it is worth mentioning<br />
that the Banking Union has created a<br />
European authority for supervision and resolution<br />
and – of course – a single rulebook.<br />
The direct application of the SRMR as a<br />
regulation is an important first step. The<br />
agreement on a Harmonised Creditor<br />
Hierarchy will help because an aligned<br />
creditor hierarchy across Member States<br />
will improve market transparency, help with<br />
the pricing of instruments and enhance the<br />
implementation of resolution tools.<br />
However, the SRM framework for resolution<br />
is faced with 19 or more different insolvency<br />
procedures. In some Member States,<br />
insolvency proceedings are well established,<br />
28
SPECIAL FEATURE: SRB INTERVIEW<br />
Malta Business Review<br />
while in others, the procedures are unclear<br />
and have long, uncertain timeframes. A<br />
clear and transparent process is absolutely<br />
essential for markets to help creditors to<br />
understand the potential risks and to inform<br />
the price-setting and funding to the banks.<br />
<strong>MBR</strong>: How has the banking system been<br />
made stronger and more resilient to avoid<br />
cases like these and similar crisis of unassailable<br />
debt, when problems of insufficient<br />
public investment – and problems<br />
with the Stability and Growth Pact – have<br />
persisted?<br />
EK: Since the crisis the regulatory framework<br />
has strengthened significantly. All SRB<br />
banking groups will be covered by a resolution<br />
plan in 2019. Our tasks will increasingly<br />
focus on tailoring resolution strategies to a<br />
bank’s structure and business model, and<br />
identifying and addressing impediments to<br />
resolvability – such as lack of proper management<br />
into systems.<br />
"From a resolution<br />
perspective,<br />
blockchain plays<br />
no important role<br />
at the moment.<br />
Thanks to the EU reforms, the SRB is now<br />
equipped with a number of tools that help<br />
us enhance the stability of the banking sector.<br />
A key tool to achieve resolvability is, and<br />
will continue to be, MREL. Through setting<br />
MREL targets, the SRB ensures that banks<br />
have a healthy amount of loss absorbing<br />
capacity, so that resources are available to<br />
enable the effective application of resolution<br />
tools when banks fail. In this way, the<br />
SRB makes sure that banks have appropriate<br />
buffers to deal with shocks and are thus<br />
more secure.<br />
In 20<strong>18</strong>, we have set binding MREL targets<br />
at consolidated level for the most important<br />
banking groups, while informative targets<br />
have been communicated to the remaining<br />
banks. 2019 will see sizeable progress in the<br />
definition of MREL requirements, including<br />
the location of MREL.<br />
<strong>MBR</strong>: Ten years from the crisis, we are<br />
now talking of new technology, such as<br />
Blockchain, cryptocurrency and Bitcoin,<br />
with the Maltese PM stating recently that:<br />
“Blockchain is the technology of trust”.<br />
Does the SRB share this view, what are<br />
your comments and how will the SRB<br />
recommend to set up a regulatory function<br />
within the EU to monitor countries who<br />
are harnessing this technology, within an<br />
EU legal operational framework?<br />
EK: Our objective is to create a safe and<br />
stable financial market. New technologies<br />
can play a role in this, but risks and opportunities<br />
should be appropriately assessed<br />
by the industry and by regulators. From a<br />
resolution perspective, blockchain plays no<br />
important role at the moment.<br />
<strong>MBR</strong>: What stage of development has<br />
the European Deposit Guarantee Scheme<br />
reached?<br />
EK: Although we have unfortunately seen<br />
limited progress in the last year, the SRB<br />
strongly believes that EDIS as the third<br />
pillar of the Banking Union must become a<br />
reality as soon as possible. Having unified<br />
supervision and resolution, harmonising<br />
the protection of depositors is a logical step<br />
with obvious benefits to financial stability.<br />
The Commission communication last year<br />
offered new approaches to unlock progress<br />
on EDIS. Following that communication, we<br />
would strongly welcome a more pragmatic<br />
attitude towards finding an agreement on<br />
EDIS, so that the deadlock in the discussion<br />
can be broken. We hope that the Commission’s<br />
suggestion of a targeted AQR to assess<br />
NPLs and Level III assets as a precondition<br />
to sharing credit risk in EDIS will address the<br />
concerns of stakeholders.<br />
<strong>MBR</strong>: No part of the financial sector will<br />
remain unregulated! Governments and<br />
parliaments declared the end of “light<br />
touch” regulation… they promised that<br />
complex financial products will not be<br />
traded anymore in the shadows. And last<br />
but not least, no more bank bail outs!<br />
Now in 20<strong>18</strong>, the implemented financial<br />
regulation have hardly changed the way<br />
banks, investors, or speculators operate.<br />
Worse, new financial risks and financial<br />
market instability have created new crises.<br />
Under these circumstances, how should<br />
we modify our approach, as well as have<br />
a robust regulatory agenda and financial<br />
guidelines/legislation?<br />
EK: I am not sure I follow your line of<br />
argument. Financial stability has tangibly<br />
increased since the last crisis and regulation<br />
has moved in a sensible direction.<br />
Now it is paramount to avoid weakening<br />
the standards already agreed. The last few<br />
years have seen a material enhancement of<br />
regulation in response to the crisis.<br />
Yet when memories fade, there is a distinct<br />
threat that we forget the significance of the<br />
regulatory systems put in place. That means<br />
that at this point the authorities should take<br />
advantage of positive market conditions to<br />
push forward with finalising reforms. This<br />
will further strengthen the Banking Union<br />
through both risk-reduction and risk-sharing<br />
measures, ensuring the authorities are able<br />
to manage future bank failures without the<br />
use of taxpayer funds.<br />
This holds true for the industry too: They<br />
know the topics that need to be addressed<br />
from “capital” to “NPL” to “obstacles to<br />
resolvability”, thus they too should push<br />
forward in these areas. There is no reason to<br />
wait. After all, ‘Let’s make hay while the sun<br />
is shining’. And if the industry does not take<br />
the necessary steps of its own accord, we<br />
will have to make them.<br />
In regards to new risks, it is important for<br />
the authorities to monitor developments<br />
in the market and adapt the framework,<br />
where necessary, to account for these risks.<br />
An important area for future development<br />
are Central Counterparties, which have<br />
grown ever more important since the crisis.<br />
The SRB has an interest in the development<br />
of an effective CCP resolution framework<br />
because many of the banks under our remit<br />
are clearing members of these CCPs and<br />
are therefore exposed to their tail-risk. CCPs<br />
should be robust with appropriate recovery<br />
and resolution regimes, and we welcome<br />
the ongoing work on the Commission in this<br />
area. <strong>MBR</strong><br />
Credits: Single Resolution Board<br />
All rights reserved - Copyright 20<strong>18</strong><br />
www.maltabusinessreview.net<br />
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Malta Business Review<br />
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Malta Business Review<br />
SPECIAL FEATURE: SINGLE RESOLUTION BOARD<br />
SINGLE RESOLUTION BOARD<br />
The SRB was established by Regulation (EU) No 806/2014 (the Single Resolution<br />
Mechanism Regulation (SRMR)), and began operating as an independent EU<br />
agency on 1 January 2015. It assumed its full legal mandate for resolution planning<br />
and adopting all decisions relating to resolution on 1 January 2016.<br />
The SRB’s mission is to ensure an<br />
orderly resolution of failing banks<br />
with minimum impact on the real<br />
economy, the financial system,<br />
and the public finances of the<br />
participating Member States and<br />
beyond.<br />
The SRB is the central resolution authority<br />
within the Banking Union. Together with the<br />
NRAs of participating Member States, it forms<br />
the Single Resolution Mechanism (SRM). The<br />
SRB works in close cooperation with 19 NRAs,<br />
the European Commission, the European<br />
Central Bank (ECB) and the EBA, as well as<br />
national competent authorities (NCAs).<br />
The role of the SRB is proactive: rather<br />
than waiting for resolution cases to manage,<br />
the SRB focuses on resolution planning and<br />
enhancing resolvability in close cooperation<br />
with NRAs. The SRB drafts and adopts<br />
resolution plans for the banks under its remit<br />
and regularly updates these plans. In this<br />
context, the SRB determines the preferred<br />
resolution strategy for a bank; this strategy<br />
sets out the resolution tools and powers to<br />
be applied in the event of resolution and sets<br />
the MREL. Should a bank within the SRB’s<br />
remit be failing or likely to fail, and also fulfil<br />
the other criteria for resolution, the SRB will<br />
draft and adopt a resolution scheme and the<br />
relevant NRAs will implement the resolution<br />
accordingly. In addition to resolution planning<br />
and decisions for significant institutions<br />
through a so-called, the SRB also performs<br />
an oversight function with regard to LSIs.<br />
The SRB is also in charge of the industryfunded<br />
SRF, which was established to provide<br />
ancillary financing to ensure the effective<br />
application of resolution schemes.<br />
The SRB’s values: the SRB strives to be a<br />
trusted and respected resolution authority<br />
with a strong resolution capacity in the<br />
SRM, thus avoiding future bail-outs. The<br />
SRB aims to be a centre of expertise in bank<br />
resolution. Its three values are (i) Excellence<br />
in Resolution, (ii) Integrity and (iii) EU spirit.<br />
EXCELLENCE IN RESOLUTION } Reference<br />
Authority } Skilled workforce } Resilience EU.<br />
THE SRB’S MAIN MEDIUM-TERM<br />
OBJECTIVES<br />
The SRB’s priority is to achieve resolvability<br />
in the Banking Union and to strengthen its<br />
resolution readiness, that is, its ability to draft<br />
and adopt a resolution decision at any point<br />
in time should an SRB bank be failing or likely<br />
to fail, and to meet the other conditions for<br />
resolution. To achieve this, the SRB, together<br />
with national resolution authorities (NRAs),<br />
drafts resolution plans and prepares, within<br />
a given timeframe, a resolution strategy<br />
designed to best meet resolution objectives.<br />
Taking a three-year perspective, the SRB<br />
will continue to implement its mission to<br />
ensure an orderly resolution of failing banks<br />
with minimum impact on the real economy,<br />
the financial system and public finances.<br />
To achieve this, the SRB has defined the<br />
following five strategic areas of operation in<br />
which progress is to be accomplished:<br />
> Strengthening resolvability for SRB entities<br />
and less significant institutions (LSIs);<br />
> Fostering a robust resolution framework;<br />
> Preparing and carrying out effective crisis<br />
management;<br />
> Operationalising the Single Resolution<br />
Fund (SRF);<br />
> Establishing a lean and efficient<br />
organisation. <strong>MBR</strong><br />
Source: SRB/Replanning<br />
All rights reserved - Copyright 20<strong>18</strong><br />
32
COMPANY FOCUS<br />
Malta Business Review<br />
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Joe Gabriele, John Schembri and Joe Small<br />
www.maltabusinessreview.net<br />
33
Malta Business Review<br />
SPECIAL FEATURE: SINGLE RESOLUTION BOARD<br />
The Common Backstop:<br />
how it will strengthen<br />
the Single Resolution<br />
Fund<br />
Single Resolution Board Article<br />
by SRB Vice Chair, Timo Löyttyniemi<br />
The Common Backstop to the<br />
Single Resolution Fund was<br />
agreed in principle by Member<br />
States in 2013 and will enhance<br />
the credibility of the resolution<br />
framework in the Banking Union.<br />
The ESM was agreed as the<br />
provider of the Common Backstop<br />
by the Euro Summit in June 20<strong>18</strong>.<br />
The Common Backstop would be<br />
available only as a last resort and,<br />
in case of use, it would be repaid<br />
by the Banking Sector.<br />
It is important that the Common<br />
Backstop’s design provides for<br />
rapid and effect decision-making<br />
by the ESM and aligns to the<br />
resolution objectives. Overcomplexity<br />
should be avoided.<br />
Introduction<br />
One of the biggest changes demanded by<br />
policy makers and politicians in the wake<br />
of the financial crisis ten years ago was to<br />
address the moral hazard of “too-big-tofail”<br />
banks and find a way to deal with failing<br />
systemic banks without widespread spill-over<br />
effects to the financial system, the economy<br />
and public finances, and without the taxpayer<br />
having to foot the bill. In Europe, there was<br />
clear agreement that the bail-outs of the last<br />
decade, with the use of public funds, had to<br />
be consigned to history. Thus, the principle<br />
of “resolving” systemically important banks<br />
with a “bail-in” instead of a “bail-out” was<br />
put into legislation and can now be applied in<br />
practice[1]. This term covers the way we deal<br />
with failing banks today.<br />
Creation of the Banking Union<br />
In the EU, new rules on the recovery and<br />
resolution of banks were agreed. For the<br />
Banking Union, the Single Supervisory<br />
Mechanism (SSM) and the Single Resolution<br />
Mechanism (SRM) have been established,<br />
with the Single Resolution Board (SRB)<br />
created as the supranational resolution<br />
34
SPECIAL FEATURE: SINGLE RESOLUTION BOARD<br />
Malta Business Review<br />
authority in the Banking Union. The Banking<br />
Union currently covers the 19 Eurozone<br />
countries, but it is also open to other Member<br />
States of the EU.<br />
Importantly, different resolution tools<br />
were created to address bank failures,<br />
and the Single Resolution Fund (SRF) was<br />
created to ensure the effective application<br />
of resolution actions by the SRB, where<br />
necessary and subject to strict criteria. The<br />
SRF is funded through ex-ante contributions<br />
(i.e. contributions collected annually in<br />
advance) from the banking sector, ensuring<br />
that the cost of failures will be borne by<br />
existing creditors and the banking sector.<br />
The SRF now holds 24.9bn euro and it is<br />
being built up over a period of 8 years to<br />
1% of covered deposits (an amount close to<br />
60bn euro based on recent projections)[2].<br />
To further strengthen the Banking Union,<br />
Member States agreed in 2013, and further<br />
in 2016 to develop a Common Backstop (the<br />
“Backstop”) to the SRF which should become<br />
operational by the latest at the end of the<br />
transitional period, i.e. end 2023.<br />
Why is the Backstop so important?<br />
Market confidence in a time of crisis<br />
is key. For credibility, the existence<br />
of a Backstop to the SRF is crucial,<br />
in particular for situations where<br />
the SRF might not be able to provide<br />
sufficient funds or those financial<br />
means are not readily available. It is<br />
to be used only as a last resort and<br />
it will ensure the SRB will always<br />
have access to sufficient funds to<br />
address even a severe systemic crisis<br />
and thereby secure financial stability<br />
when this is most needed. Indeed,<br />
the Backstop’s very existence would<br />
boost confidence in markets in a<br />
time of crisis, and therefore the need<br />
to actually use such a Backstop could<br />
be greatly reduced. The Backstop<br />
also ensures a level playing field with<br />
other jurisdictions that already have<br />
put in place a similar mechanism.<br />
Recently, the Euro Area Member<br />
States agreed that the Backstop<br />
would be provided by the European<br />
Stability Mechanism (‘ESM’), for<br />
which the size would be aligned to<br />
the target level of the SRF.<br />
Fiscally-neutral for the taxpayer<br />
The Backstop will be provided by the ESM in<br />
form of a credit line and its design will ensure<br />
that last resort funding will be available for<br />
the SRF. The Backstop will not be a burden<br />
on the public purse, because in the medium<br />
term the banking sector will cover the cost of<br />
any Backstop use, via contributions collected<br />
afterwards (via ex-post contributions)<br />
ensuring fiscal neutrality.<br />
How should the Backstop function?<br />
"Backstop’s<br />
very existence<br />
would boost<br />
confidence in<br />
markets in a<br />
time of crisis<br />
and therefore<br />
the need<br />
to actually<br />
use such a<br />
Backstop could<br />
be greatly<br />
reduced.<br />
Access to the Backstop should be aligned<br />
with the rules for the use of the SRF to take<br />
full advantage of synergies with the existing<br />
framework. The SRM Regulation already sets<br />
out a series of conditions, which materially<br />
limit the risk to which the SRF and thereby the<br />
Backstop could be exposed. A contribution<br />
from the SRF to recapitalisation may only<br />
be made under two key conditions: the bailin<br />
of at least 8% of total liabilities including<br />
own funds (TLOF), and a contribution of<br />
a maximum of 5% of TLOF. Furthermore,<br />
the use of the SRF would be assessed by<br />
the Commission to ensure it complies with<br />
State aid rules. Additional conditions are<br />
not needed to protect taxpayers. To meet<br />
these objectives, the SRB, as an independent<br />
European Union Agency, works closely with<br />
the National Resolution Authorities (NRAs),<br />
the Commission and the SSM.<br />
Before the SRB adopts a resolution scheme<br />
involving use of the Backstop, it needs<br />
confirmation from the ESM that funds from<br />
the Backstop would be provided. The use of<br />
the SRF and thus also the Backstop by the<br />
SRB would always have to be included in<br />
the resolution scheme. Clarity around the<br />
framework is therefore necessary for the SRB<br />
to ensure that it will have an understanding of<br />
whether it will be able to access the Backstop<br />
for a given resolution case. Furthermore,<br />
particularly in a crisis situation, the possibility<br />
for conflicts between the SRB and the ESM on<br />
questions related to the resolution scheme<br />
have to be reduced to a minimum, not only<br />
in view of time constraints, but also to allow<br />
the SRB to perform its tasks as the resolution<br />
authority in the Banking Union, ensuring an<br />
orderly resolution in the interest of financial<br />
stability and managing a mutualised fund<br />
provided for by all banks of the Banking<br />
Union.<br />
State of Play<br />
Discussions are ongoing on the end state<br />
of the Backstop, but consideration has<br />
also been given to an early introduction<br />
of the Backstop before 2023. For the SRB,<br />
it is important that any early introduction<br />
avoids an over-complicated interaction with<br />
the current non-mutualised arrangements.<br />
Therefore, if Member States wish to press<br />
ahead and implement the Backstop early,<br />
then it might be considered to bring forward<br />
the full mutualisation of the SRF once the<br />
vast majority of funds are mutualised.<br />
Conclusions<br />
Implementing the Backstop and moving<br />
towards completion of the Banking Union<br />
will further enhance the credibility of the<br />
SRB as the resolution authority in the<br />
Banking Union. The Backstop will further<br />
strengthen the SRB’s resolution actions to<br />
ensure financial stability, and minimise the<br />
damage that a failing bank could cause to the<br />
financial system and the economy overall. It<br />
is important that we push ahead and make<br />
progress on the Backstop, ensuring it is welldesigned,<br />
credible and ready to be called into<br />
action as a last resort should the need arise.<br />
[1] In a bail-out the bank would receive support<br />
from external parties, whereas in a bail-in the<br />
bank’s creditors would be written down and<br />
converted into capital in order to recapitalise the<br />
bank.<br />
[2] In order to provide sufficient firepower already<br />
from the start of the SRF, the participating Member<br />
States of the Banking Union have signed bilateral<br />
bridge financing agreements in form of national<br />
credit lines with the SRB, covering the respective<br />
national compartment within the SRF during the<br />
transitional period, until the SRF is fully mutualised<br />
by 1 January 2024. <strong>MBR</strong><br />
Credits: Single Resolution Board<br />
All rights reserved - Copyright 20<strong>18</strong><br />
www.maltabusinessreview.net<br />
35
Malta Business Review<br />
FOCUS: SHIELD CONSULTANTS LTD<br />
EMPOWERING PEOPLE TO<br />
POWER THEIR GOALS<br />
The group 1-2-1 interview is a different breed in the interviewing profession. It’s kind of like<br />
a real-life version of that reality show “The Apprentice” (without Donald Trump). The reality<br />
of going through such a non-traditional interviewing format is unnerving for many executives.<br />
But despite the fact that group 1-2-1 interviews rattle many candidates, SHIELD Consultants<br />
employers found them appealing. To embrace the group 1-2-1 interview process, we discover<br />
how SHIELD Consultants Ltd really differentiate itself and stands out from the rest, giving us an<br />
insight as to what’s unique about their Company.<br />
Frangelica Schembri – Personal<br />
Assistant to the CEO<br />
You are the first PA to the CEO<br />
at SHIELD. What excites you<br />
about this position and what<br />
improvements do you plan to<br />
bring to SHIELD?<br />
Every high-performing Executive needs a<br />
strong and committed Personal Assistant. Being<br />
a Personal Assistant requires competence,<br />
high organisational skills and sound common<br />
sense. It is also a highly multi-tasking role<br />
which, for me personally, offers the flexibility<br />
to plan my own workload, effectively enabling<br />
me to manage work duties nicely with my<br />
family commitments. At SHIELD, as long as<br />
the job gets done and I am helping both the<br />
CEO and the team to be more effective and<br />
Frangelica Schembri<br />
efficient in their roles – well, that is my<br />
objective. Besides the position entails working<br />
closely with SHIELD’s decision makers, meeting<br />
a wide variety of people in the process, which<br />
is highly rewarding in itself.<br />
SHIELD Consultants enjoys a great reputation<br />
in the industry and I believe that there is<br />
always room for improvement. Therefore, by<br />
helping the Management Team to keep upto-<br />
date with the day-to-day running of the<br />
Company, whilst also improving our abilities<br />
to be more efficient, to meet deadlines and<br />
to keep client satisfaction at its best – that is<br />
the sort of challenge I like to take on. Working<br />
together as a team towards SHIELD’s success.<br />
John Cutajar – Superintendent<br />
of Operations<br />
SHIELD has appointed you<br />
as its first Superintendent of<br />
Operations. What exactly does<br />
this role involve and what<br />
improvements do you plan to<br />
bring to SHIELD?<br />
This is a new role within SHIELD, in which my<br />
responsibility is to manage the operations<br />
assigned to all our consultants to ensure that<br />
they meet contractual quality and performance<br />
criteria. SHIELD is very committed to meet<br />
customer expectations by driving value and<br />
my role involves diverse aspects.<br />
I shall, for instance, ensure that all Assignment<br />
Programs are executed properly, efficiently,<br />
safely and in accordance with the SHIELD<br />
Quality Management System, internal<br />
Guidelines, specific client needs and National<br />
Health & Safety regulations as applicable. In<br />
practice, I will ensure that all SHIELD work sites<br />
John Cutajar<br />
are managed by our consultants in accordance<br />
with the industry standards and that all<br />
mandatory Certifications are maintained up<br />
to date. I intend to work hard to the team’s<br />
optimize operational performance, leading by<br />
example and lending my extensive experiences<br />
towards practical and timely completion of<br />
assignments, at a high quality.<br />
Christopher Lightfoot – Head of<br />
Operational Planning<br />
SHIELD has appointed you as<br />
its first Head of Operational<br />
Planning. What exactly does<br />
this role involve and what<br />
improvements do you plan to<br />
bring to SHIELD?<br />
This new role showcases a real determination<br />
towards the improvement of all SHIELD<br />
36
FOCUS: SHIELD CONSULTANTS LTD<br />
Malta Business Review<br />
catered for in order to be able to either<br />
prevent or respond to an emergency.<br />
SHIELD has now established itself in the fire<br />
safety and emergency management fields<br />
and has been providing related services such<br />
as fire risk assessments, strategy reports,<br />
refining and consulting on proposed building<br />
plans, as well as providing specialist training<br />
courses to clients. My main focus now, will<br />
be to develop these services further and to<br />
improve outputs, particularly on STORM,<br />
SHIELD’s unique online risk management<br />
platform which is enabling us to reach out to<br />
businesses beyond Malta and even beyond<br />
Europe.<br />
Christopher Lightfoot<br />
services. The role itself demands a full<br />
understanding of SHIELD’s commitments,<br />
both current and future, enabling us as a<br />
company to grow in an efficient manner, whilst<br />
ensuring we have the internal capabilities and<br />
resources to do so. Project tracking, business<br />
development, sustainability and accurate<br />
utilisation are vital elements of any business,<br />
and as part of my role, I intend on developing<br />
the required systems and functions within<br />
SHIELD that will allow our expansion in a<br />
controlled and sustainable manner.<br />
Kimberly Cachia – STORM<br />
Programmer<br />
You have recently joined SHIELD<br />
as a programmer on its unique<br />
software solutions. Why did you<br />
choose to join SHIELD and tell<br />
us what excites you about your<br />
new job.<br />
Since I started my new venture at SHIELD, I<br />
have had the opportunity to look at software<br />
development from a different perspective.<br />
Rather than creating applications for normal<br />
daily tasks, we create software that helps<br />
assess and calculate risks for various instances<br />
depending on the clients needs and threats.<br />
Throughout 2019 and beyond, it is my mission<br />
to make all SHIELD activities completely<br />
traceable. In order to be a successful business<br />
today, we must have a complete and accurate<br />
picture of where we are at any point in time,<br />
so, SHIELD will continue to develop the<br />
procedures and systems that will enable us<br />
to provide the best service possible to our<br />
expanding client base.<br />
Andre Muscat – Head of Fire<br />
Safety and Emergency Response<br />
SHIELD has appointed you as<br />
its first Head of Fire Safety and<br />
Emergency Response. What<br />
exactly does this role involve<br />
and what improvements do you<br />
plan to bring to SHIELD?<br />
SHIELD is a well renowned company in the<br />
security consultancy sector. In Malta, SHIELD<br />
caters for significantly big local companies<br />
and although their needs vary quite radically,<br />
when it comes to risk assessment, the team<br />
is highly skilled in giving the best consultancy.<br />
Kimberly Cachia<br />
Working with SHIELD will surely be a huge<br />
step in my career as they have clients from<br />
different countries around the world with<br />
different ideas and points of view which will<br />
surely broaden my knowledge in this industry.<br />
<strong>MBR</strong><br />
The new role involves complete oversight<br />
over fire prevention or other related hazards<br />
that could result in a major incident, whether<br />
within a building or facility, causing imminent<br />
danger to the lives of people within and<br />
extensive property damage or destruction. It<br />
also involves making sure that the required<br />
procedures, equipment and training are<br />
Andre Muscat<br />
All rights reserved - Copyright 20<strong>18</strong><br />
www.maltabusinessreview.net<br />
37
Malta Business Review<br />
INVEST<br />
3DZ - Toly Group: Case Study<br />
How Toly Group<br />
uses 3D printing<br />
The main advantage of 3D technology is the<br />
flexibility to test new product variants at a<br />
relatively low cost and at the high speed required<br />
by current market standards.<br />
Toly uses 3D printing during the research and<br />
development phase , where current designs and<br />
mechanisms are tested. Then, 3D printers are used<br />
in the innovation and conceptualisation phases to<br />
The collaboration between the company and<br />
3DZ has been very positive. It is said that the<br />
experience was excellent, from shipment to<br />
installation, calibration and training. The technical<br />
and logistical staff was very helpful and patiently<br />
answered all questions.<br />
When asked if the machine fleet will be expanded,<br />
the company replied that it would consider a<br />
machine with alternative possibilities for printing<br />
material such as the Projet 3600 or higher. This<br />
would help for example to further develop the<br />
moulding of their inserts.<br />
The company<br />
Toly Group was founded in the early 1970s by Dr.<br />
Zoly Gatesy in the UK, shortly afterwards moved to<br />
Malta with 40 employees and in 1975 specialised<br />
in the cosmetics industry.<br />
Toly still remains in Malta with its Corporate Offices<br />
and Innovation Centre that serve the entire group<br />
worldwide. The group has production plants<br />
in Malta, China and Korea, as well as sales and<br />
marketing offices in the UK, USA, France, Belgium,<br />
Italy, Hong Kong, Korea and Brazil, with over 1,000<br />
employees.<br />
Over the years the company has successfully<br />
diversified into providing high-quality packaging<br />
solutions for the make-up, skin care and fragrance<br />
sectors.<br />
In recent years, it has adopted 3D printing<br />
technology, achieving significant advantages in<br />
terms of time and cost. <strong>MBR</strong><br />
From the words of the testimony of Engineer David<br />
James Sciberras, we discover that the company<br />
uses 3D printing to create prototypes of different<br />
variants of its products in order to determine<br />
the shape and operation with its customers, plus<br />
models are made to present the new designs.<br />
Toly has a variety of small desktop FDM machines<br />
used for fast prototypes. The last one purchased<br />
was the Projet 2500 Plus by 3D Systems. Engineer<br />
explains that printers are constantly in operation in<br />
the company.<br />
improve new concepts. And the company also<br />
uses 3D printing during the design phase to ensure<br />
that any changes do not adversely affect the final<br />
assembly of production. Finally, technology is also<br />
used to demonstrate new concepts to potential<br />
customers.<br />
3D printing is evolving at a surprising pace, with<br />
new technologies and concepts announced weekly<br />
to improve speed and quality. Toly is anxious to<br />
capitalise on actual production technology to<br />
further improve market speed.<br />
38
BRANDING<br />
Malta Business Review<br />
Meeting Customer Needs and Wants<br />
By George Carol<br />
Daniele Ramella Pollone, Digital Marketing Manager, 3DZ Franchising Limited<br />
<strong>MBR</strong>: When you assumed the leadership role at<br />
3dz during its turnaround, what opportunities<br />
were you able to take advantage of in leading its<br />
evolution?<br />
DRP: 3DZ was born as a startup and spent two<br />
years structured as a startup. 2015 is a turning<br />
point year and has begun to take a leading role<br />
in the 3D printing market. The technologies in<br />
continuous evolution and high technical skills and<br />
sales, have allowed 3DZ to grow very quickly. We<br />
specialise mainly in the sale of 3D printers, but<br />
also 3D scanners and 3D software. In addition to<br />
providing consulting and 3D printing services and<br />
training courses.<br />
<strong>MBR</strong>: What value does 3dz provide to investors?<br />
DRP: A very strong marketing presence (website,<br />
social media, events, DEM) in several European<br />
countries, mainly focused in Italy, Spain and Frena<br />
and an extremely competent and structured sales<br />
channel. Today, selling 3d printers is extremely<br />
complicated and not affordable for everyone, both<br />
in terms of specific skills, financial, but especially in<br />
terms of focused sales network.<br />
<strong>MBR</strong>: What have been the keys to 3dz’s product<br />
innovation and consistent growth?<br />
DRP: An in-depth knowledge of the territory and<br />
of the real applications on additive manufacturing.<br />
We are focusing heavily on growth sectors such as:<br />
jewellery, dental, mechanical and automation.<br />
<strong>MBR</strong>: How has technology impacted the industry<br />
and will advances in technology change the<br />
workforce for the future?<br />
DRP: Additive manufacturing technologies are<br />
changing different production processes and<br />
are rapidly moving companies from "analog" to<br />
"digital" and on-demand production. Today's<br />
market demands more and more customized<br />
products, and lower production numbers. The<br />
key to surviving and remaining competitive in the<br />
market is 3D printing.<br />
<strong>MBR</strong>: How is 3dz continuing to foster innovation<br />
within the firm and for clients?<br />
DRP: Through the development of new production<br />
solutions that will reduce production times,<br />
production costs and offer the flexibility to innovate<br />
the products of the end customers. The 3D<br />
printers we resell as HP, 3D Systems or Markforged<br />
are revolutionizing every manufacturing company<br />
in the world. This process takes place only through<br />
partners such as 3DZ, a company that brings the<br />
technology directly into the company ensuring<br />
expertise in the sales phase, more especially in<br />
the after-sales phase, with certified technicians,<br />
present on the territory and ready to meet the<br />
needs of customers. <strong>MBR</strong><br />
"The key to surviving<br />
and remaining<br />
competitive in the<br />
market is 3D printing.<br />
All righrs reserved - copyright 20<strong>18</strong><br />
www.maltabusinessreview.net<br />
39
Malta Business Review<br />
ICT<br />
Microsoft and BMIT Reach New Strategic<br />
Partnership To Further Support Local<br />
Business<br />
By James Vella Clark<br />
Microsoft Azure products will become more<br />
accessible to local businesses following a<br />
strategic partnership between Microsoft and<br />
BMIT Technologies, which incorporates BMIT<br />
Limited and Kinetix Solutions Limited. This<br />
partnership will enable a host of new services<br />
to customers, including the possibility to<br />
purchase Microsoft’s Azure services directly<br />
from BMIT.<br />
The formal announcement of the strategic<br />
partnership was made yesterday, Monday<br />
26th November, during a workshop event<br />
organised by Microsoft for several gaming<br />
companies in collaboration with the Malta<br />
Gaming Authority and EY.<br />
“The strategic partnership is the positive<br />
outcome of our discussions between<br />
Microsoft and BMIT, always with the scope of<br />
bringing together Microsoft as a worldwide<br />
leader in Cloud Services and BMIT, whom<br />
we consider as one of Malta’s leading IT and<br />
Cloud Managed Services Provider, perfectly<br />
able and equipped to drive cloud-based<br />
innovation amongst Maltese businesses,”<br />
said Peggy Antonakou, Microsoft’s CEO for<br />
Greece, Cyprus and Malta.<br />
Expressing his satisfaction at this important<br />
development, Christian Sammut, CEO of<br />
BMIT added that this strategic partnership<br />
will create additional synergies between BMIT<br />
Technologies and Microsoft. “We already<br />
enable a good number of organisations<br />
"Our agreement with<br />
BMIT forms part of<br />
this commitment to<br />
work and collaborate<br />
closely with trusted and<br />
responsible partners so<br />
that they can apply the<br />
right technologies that<br />
help the community<br />
achieve economic and<br />
social prosperity.<br />
by leveraging our local infrastructure and<br />
our expertise to deliver a variety of cloudbased<br />
scenarios including Public, Private and<br />
Hybrid Cloud infrastructure and productivity<br />
solutions. This closer collaboration will<br />
take such efforts to a new level, allowing<br />
us to deliver a broader range of emerging<br />
technologies based on Microsoft Azure and<br />
Microsoft Office 365 to both our Maltabased<br />
and international customers”.<br />
“Our agreement with BMIT forms part of this<br />
commitment to work and collaborate closely<br />
with trusted and responsible partners so that<br />
they can apply the right technologies that<br />
help the community achieve economic and<br />
social prosperity,” added Peggy Antonakou.<br />
<strong>MBR</strong><br />
Creditline: Corporate Identities<br />
<strong>MBR</strong><br />
40
David Attenborough:<br />
'The collapse of our civilizations is on the horizon'<br />
Renowned nature broadcaster David<br />
Attenborough has told world leaders that<br />
climate change could lead to collapse of<br />
civilizations, and much of the natural world.<br />
Speaking at the opening ceremony of the<br />
COP24 UN climate conference, in Katowice,<br />
Poland, Attenborough called climate change<br />
"our greatest threat in thousands of years."<br />
CLIMATE CHANGE<br />
Malta Business Review<br />
By Mark Tutton<br />
In the weeks leading up to the event, the<br />
UN asked people to send their thoughts on<br />
climate change. Attenborough was there to<br />
represent the public, by taking the "People's<br />
Seat" at the conference.<br />
He said: "The world's people have spoken.<br />
Their message is clear. Time is running out.<br />
They want you -- the decision makers -- to<br />
act now.<br />
"Leaders of the world you must lead," he<br />
added. "The continuation of our civilizations<br />
and the natural world on which we depend<br />
is in your hands."<br />
Sir David Attenborough at #COP24:<br />
"If we don’t take #ClimateAction, the<br />
collapse of our civilisations and the<br />
extinction of much of the natural world is on<br />
the horizon." #TakeYourSeat<br />
Twitter Ads info and privacy<br />
In an interview from the conference with<br />
CNN's Christiane Amanpour, Attenborough<br />
spoke about the damage humans have<br />
inflicted on the planet.<br />
"We have overrun it in a way that is<br />
unprecedented," he said. "No other creature<br />
in the world has had the effect on the planet<br />
that the human species has, and so we<br />
ought to be aware of what we've done and<br />
recognize the responsibility that we now<br />
Attenborough's dire warning on climate change<br />
have in our hands."<br />
Asked about the United States, which<br />
President Trump has said will leave the Paris<br />
Agreement, Attenborough pleaded for the<br />
US to remain committed to fighting climate<br />
change.<br />
"Please join the rest of the world," he<br />
implored. "The entire rest of the world is<br />
united in trying to take action on this. The<br />
United States is a very, very powerful voice.<br />
Please, please, join us." <strong>MBR</strong><br />
Creditline: Mark Tutton, CNN; UN Climate<br />
Change@UNFCCC<br />
www.maltabusinessreview.net<br />
41
Malta Business Review<br />
CREDIT RATING<br />
PUBLIC FINANCE<br />
Scope assigns Malta first-time credit rating of A+ with Stable Outlook<br />
Euro area membership, high economic growth, prudent fiscal management and strong external position are<br />
credit strengths. Elevated contingent liabilities, unfavourable demographics, external vulnerabilities and<br />
regulatory shortcomings remain challenges.<br />
Scope Ratings GmbH has today assigned<br />
the Republic of Malta a first-time A+ longterm<br />
issuer and senior unsecured local- and<br />
foreign-currency rating, along with a shortterm<br />
issuer rating of S-1+ in both local and<br />
foreign currency. All Outlooks are Stable.<br />
Rating drivers<br />
Scope’s first-time assignment of Malta’s<br />
A+ rating reflects the country’s euro area<br />
membership, high economic growth,<br />
prudent fiscal management and strong<br />
external position. The rating is challenged<br />
by contingent liabilities, unfavourable<br />
demographics, external vulnerabilities, and<br />
regulatory shortcomings of the financial<br />
sector.<br />
Malta has shown buoyant growth rates<br />
during the recent decade with an Malta<br />
has shown buoyant growth rates during the<br />
recent decade with an average expansion<br />
of 4.3% since 2007, outperforming the<br />
EU average behind only Ireland. The main<br />
drivers of Malta’s growing economy are<br />
high service exports (tourism, transport and<br />
gaming), and robust private consumption.<br />
For 20<strong>18</strong> and 2019, Scope anticipates annual<br />
growth to reach 5.4% and 5% respectively<br />
on the back of record-low unemployment<br />
of 4%, strong employment growth due<br />
to migration and recovering investment,<br />
especially on the housing market. Growth<br />
is expected to continue to be driven by<br />
private consumption and higher investment,<br />
whereas the external sector provides less<br />
support compared to previous years.<br />
"Growth is expected to<br />
continue to be driven<br />
by private consumption<br />
and higher investment,<br />
whereas the external<br />
sector provides less<br />
support compared to<br />
previous years.<br />
The A+ rating is further underpinned by<br />
Malta’s strengthened fiscal framework,<br />
together with a combination of faster fiscal<br />
consolidation, low interest payments and<br />
stronger GDP growth. The government<br />
has achieved consistent fiscal surpluses,<br />
supported by a broadening tax base,<br />
reflecting better monitoring compliance<br />
and increasing female labour participation.<br />
Expenditures are below the euro area<br />
average but have picked up recently. Capital<br />
expenditures have increased strongly due<br />
to the acquisition of landing rights from<br />
Air Malta. Going forward, the Maltese<br />
government targets a general fiscal surplus<br />
of 1.3% of GDP for 2019, net of revenues<br />
from the Individual Investment Program (IIP)<br />
and including gross fixed capital formation of<br />
3.5% of GDP. Fiscal expenditures in 2019 are<br />
expected to decline slightly from 38.4% to<br />
37.8% of GDP, based on the one-time capital<br />
transfer to Air Malta in 20<strong>18</strong> (EUR 57mn).<br />
Malta’s strong fiscal performance has led<br />
to a steady decline in its debt to GDP ratio<br />
from 2012 onwards, falling below the 60%<br />
Maastricht threshold in 2015. The last two<br />
years brought a further decline by almost 8<br />
percentage points, thanks to exceptionally<br />
strong growth and a slightly positive fiscal<br />
balance. For 20<strong>18</strong>, government projections<br />
foresee a decline of the debt to GDP ratio to<br />
<strong>46</strong>.9%, equal to 4 percentage points. Going<br />
forward, the government expects another<br />
3 percentage points decline towards 2019<br />
by assuming that the primary surplus of<br />
2.7% exceeds interest rate expenditure<br />
(1.5%) and stock-flow adjustment (1.6% of<br />
GDP). Our baseline scenario, in line with the<br />
IMF forecast, foresees a continued, albeit<br />
less pronounced decline in debt over the<br />
projection horizon to around 30% of GDP,<br />
supported by positive primary balances and<br />
high growth.<br />
Malta’s A+ rating is further supported by<br />
the economy’s robust external sector.<br />
Continuous current account surpluses led<br />
to a net international investment position of<br />
62.6% at year-end 2017. This development<br />
is dominated by a boost in services exports,<br />
comprising transport, tourism and gaming.<br />
Although the country shows a negative<br />
balance on goods exports, the quality of<br />
exported manufacturing goods is above the<br />
EU average with 40% of the export value<br />
related to top quality. Going forward, we<br />
expect Malta to retain its current account<br />
surplus, albeit with lower surpluses towards<br />
2019 but supported by rising import shares<br />
and its role as a financial centre.<br />
42
CREDIT RATING<br />
Malta Business Review<br />
Despite the relative strengths of Malta’s<br />
rating, challenges remain. Malta’s rapidly<br />
declining public debt ratio is still facing<br />
additional burden from elevated contingent<br />
liabilities of 9.6% of GDP (in 2017),<br />
resulting from financially weak stateowned<br />
enterprises (SOEs). These risks<br />
have decreased in line with higher growth<br />
but remain a credit risk over the forecast<br />
horizon.<br />
Over the medium-term term, the country<br />
also faces supply side constraints, induced<br />
by the tighter labour market. Although the<br />
government initiated reforms of the labour<br />
market to reduce low skill attainment among<br />
young people and low tertiary education,<br />
the economy still faces a large gender<br />
employment gap and educational outcomes<br />
remain closely linked to socio-economic<br />
background. Infrastructure investment is<br />
projected to increase strongly with higher<br />
absorption of EU funds and expected<br />
investment in health-related projects.<br />
With only 0.5m inhabitants, Malta’s small<br />
open economy remains especially vulnerable<br />
to external shocks, in particular with its<br />
reliance on the export of business-cycle<br />
relevant services. Also, Malta is vulnerable<br />
to policy harmonisation risks and changes in<br />
EU corporate tax law. Finally, infrastructure<br />
bottlenecks and skills shortages are expected<br />
to weigh on the country's long-term growth<br />
potential.<br />
Malta’s economic strength is partly related<br />
to a booming gaming sector and large<br />
revenues from the IIP, which attracts<br />
foreigners who seek European citizenship.<br />
Financial inflows are more than tenfold<br />
the country’s GDP, thereby remaining a<br />
source of uncertainty despite being mostly<br />
decoupled from domestic economic<br />
activity. Despite the implementation of<br />
several Anti-Money Laundering Directives<br />
to improve due diligence and transparency,<br />
the European Commission asked the<br />
government to take a stand on anti-money<br />
laundering measures following allegations<br />
related to Pilatus Bank whose banking<br />
license was revoked in November 20<strong>18</strong><br />
by the European Central Bank. In July,<br />
the European Banking Authority (EBA)<br />
pointed out that the measures taken by the<br />
Maltese Financial Intelligence Analysis Unit<br />
were not sufficient to satisfy the identified<br />
shortcomings, requesting further action to<br />
comply with the Anti-Money Laundering<br />
(AML) and Countering Terrorism Financing<br />
Directive (CFT). The Maltese authorities<br />
have responded by launching the AML/CFT<br />
Strategy, which includes an improvement<br />
of the supervisory framework and an<br />
increase of resources to strengthen legal<br />
enforcement. Scope recognizes that the<br />
"The Stable Outlook<br />
reflects Scope's<br />
assessment that the risks<br />
faced by Malta remain<br />
balanced at this stage.<br />
recent events have no likely impact on public<br />
finances but may affect Malta’s reputation<br />
of an emerging financial centre.<br />
Core Variable Scorecard<br />
(CVS) and Qualitative<br />
Scorecard (QS)<br />
Scope’s Core Variable Scorecard (CVS),<br />
which is based on the relative rankings of<br />
key sovereign credit fundamentals, provides<br />
an indicative ‘AA’ (‘aa’) rating range for the<br />
Republic of Malta. This indicative rating<br />
range can be adjusted by the Qualitative<br />
Scorecard (QS) by up to three notches<br />
depending on the size of relative credit<br />
strengths or weaknesses versus peers based<br />
on qualitative analysis.<br />
For the Republic of Malta, the QS signalled<br />
credit weaknesses for the following analytical<br />
categories: i) economic policy framework; ii)<br />
macro-economic stability and sustainability;<br />
iii) market access and funding sources; iv)<br />
external debt sustainability; v) vulnerability<br />
to short-term external shocks; vi) recent<br />
events and policy decisions; vii) banking<br />
sector oversight and governance; viii)<br />
financial imbalances and financial fragility.<br />
The combined relative credit strengths and<br />
weaknesses generate a 2-notch negative<br />
adjustment and signal a sovereign rating<br />
of A+ for Malta. A rating committee has<br />
discussed and confirmed these results.<br />
Factoring of Environment,<br />
Social an Governance (ESP)<br />
wScope considers ESG sustainability issues<br />
during the rating process as reflected in its<br />
sovereign methodology. Governance-related<br />
factors are explicitly captured in Scope’s<br />
assessment of ‘Institutional and Political<br />
Risk’, for which Malta scores high according<br />
to the World Bank’s Worldwide Governance<br />
Indicators. Qualitative governance-related<br />
assessments in Scope’s ‘geo-political risk’<br />
category of its QS are assessed as ‘neutral’<br />
compared with Malta’s sovereign peers.<br />
Socially related factors are captured in<br />
Scope’s CVS in Malta’s rapidly growing GDP<br />
per capita (USD 27,326 in 2017) and recordlow<br />
level of unemployment but increasing<br />
old-age dependency ratio. Qualitative<br />
assessments of social factors are reflected<br />
in Scope’s ‘macroeconomic stability and<br />
sustainability’, for which Scope assesses<br />
Malta as ‘weak’. Finally, environmental<br />
factors are considered during the rating<br />
process but did not have an impact on this<br />
rating action.<br />
Outlook and rating - change<br />
drivers<br />
The Stable Outlook reflects Scope’s<br />
assessment that the risks faced by Malta<br />
remain balanced at this stage. The rating<br />
could be downgraded in the event of: i)<br />
a significant slowing of growth; and/or ii)<br />
failure to increase investment spending.<br />
The rating could be upgraded if i) the<br />
government implements structural reforms,<br />
which raise the growth potential; ii) if there<br />
is continued fiscal consolidation; and/or iii)<br />
reforms to strengthen financial supervision<br />
are effectively completed.<br />
Rating committee<br />
The main points discussed were: i) growth<br />
potential; ii) economic policy framework; iii)<br />
macroeconomic stability and sustainability;<br />
iv) fiscal policy framework; v) public debt<br />
sustainability, debt structure and market<br />
access; vi) external debt sustainability and<br />
vulnerabilities; vii) banking sector oversight<br />
and governance; viii) political developments;<br />
and ix) peers.<br />
About Scope Ratings GmbH<br />
Scope Ratings GmbH is part of the Scope Group<br />
with headquarters in Berlin and offices in Frankfurt,<br />
London, Madrid, Milan, Oslo and Paris. As the<br />
leading European credit rating agency, the company<br />
specialises in the analysis and ratings of financial<br />
institutions, corporates, structured finance, project<br />
finance and public finance. Scope Ratings offers a<br />
credit risk analysis that is opinion-driven, forwardlooking<br />
and non-mechanistic, an approach which<br />
adds to a greater diversity of opinions for institutional<br />
investors. Scope Ratings is a credit rating agency<br />
registered in accordance with the EU rating regulation<br />
and operating in the European Union with ECAI status.<br />
<strong>MBR</strong><br />
Credits: Bernhard Bartels / Giacomo Barisone<br />
www.maltabusinessreview.net<br />
43
Malta Business Review<br />
EUROPEAN CITIZEN'S PRIZE<br />
Bjorn Formosa & the ALS Foundation<br />
win the 20<strong>18</strong> European Citizen's Prize<br />
Mr Bjorn Formosa, founder of ALS Foundation Malta is this year's Laureate of the European Citizen's Prize Malta 20<strong>18</strong>. Mr<br />
Formosa was nominated by MEP Marlene MIZZI (S&D, MT) and MEP Miriam DALLI (S&D, MT), and received the joint backing<br />
of MEP David CASA, MEP Roberta METSOLA, and MEP Francis ZAMMIT DIMECH (EPP, MT). He was awarded the prize by MPE<br />
Roberta Metsola (EPP, MT) u l-ko-nominaturi tiegħu għal dan il-Premju l-MPE Marlene Mizzi u l-MPE Miriam Dalli (S&D, MT).<br />
"Bjorn has shown what true selflessness, civic<br />
sense, generosity and altruism really mean.<br />
He is an inspiration to us all and is turning<br />
his pain and suffering into an opportunity to<br />
help others. Bjorn definitely deserves to be<br />
honoured with the European Citizen’s Prize."<br />
– MEP Marlene MIZZI (S&D, MT)<br />
"Bjorn Formosa is an example of the values<br />
that all European citizens should have –<br />
altruism, solidarity and determination to<br />
leave a positive mark. Despite his difficulties,<br />
Bjorn managed to turn these difficulties into<br />
something positive. Through funds dedicated<br />
for more research on ALS and funds dedicated<br />
to a residential home for ALS patients, Bjorn<br />
has managed to make a difference in the<br />
lives of ALS sufferers and their relatives. This<br />
is why Bjorn Formosa deserves to receive<br />
the European Citizen’s Prize. I wish Bjorn all<br />
the strength and determination to keep on<br />
working and being the ray of light into ALS<br />
patients’ lives." – MEP Miriam DALLI (S&D,<br />
MT)<br />
"It is our duty - as members of the European<br />
Parliament - to promote invaluable work<br />
done by thousands of Maltese and Gozitan<br />
volunteers. We are delighted that Bjorn won<br />
this award as his hard work in the past years,<br />
even whilst struggling with such a difficult<br />
illness, is an example to us all and we will<br />
continue to do whatever we can to give him<br />
full support in his fundraising and awareness<br />
campaigns." – MEP David CASA, MEP<br />
Roberta METSOLA, MEP Francis ZAMMIT<br />
DIMECH (EPP, MT)<br />
Background:<br />
The European Parliament has been awarding<br />
the European Citizen’s Prize every year since<br />
2008 to projects and initiatives that facilitate<br />
cross-border cooperation or promote mutual<br />
understanding within the EU. The prize,<br />
which has symbolic value, is also intended to<br />
acknowledge the work of those who through<br />
their day-to-day activities promote European<br />
values.<br />
Every Parliament member has the right to<br />
nominate one person or organisation for the<br />
prize and national juries made up of MEPs<br />
rank nominees from their country in order<br />
of preference. The final decision on laureates<br />
is taken by a central jury headed by Vice<br />
wPresident Guillaume.<br />
A central ceremony is held every year in<br />
Brussels for winners of the prize from around<br />
the European Union, at which this year Bjorn<br />
Formosa could not be present due to his<br />
serious health condition. We are proud to<br />
honour him with this award at Europe House<br />
Valletta. <strong>MBR</strong><br />
Credit: EU Press/EPO Valletta<br />
Family photo of the European Citizen's Prize 20<strong>18</strong> with Vice-President Sylvie Guillaume and President Antonio Tajani<br />
44
SHIREBURN SOFTWARE - 35<br />
YEARS OF TECH IN<strong>NOV</strong>ATION<br />
LOTTERIES & GAMING<br />
Malta Business Review<br />
Shireburn Software’s Director Franco Galea<br />
and Managing Director John de Giorgio.<br />
Founded in 1983, as one of the first<br />
local IT training companies in Malta,<br />
Shireburn Software has gradually became<br />
one of the leading software providers<br />
for local businesses. This year marks the<br />
35th anniversary of Shireburn and their<br />
endeavours along the years make them the<br />
success story they are today.<br />
Set up by an aspiring and young John de<br />
Giorgio, the company began to develop its<br />
own software solutions in 1985, providing<br />
software products for freight and accounting,<br />
retail, inventory, payroll and HR. Over the<br />
years Shireburn has strategically researched<br />
unsupported niche business needs and<br />
developed applications aimed at servicing<br />
these needs to facilitate their processes.<br />
In 2001, Shireburn’s Integra for Notes<br />
software went global, earning several<br />
international awards. In 2005 the Shireburn<br />
Business Suite was launched as a multichannel<br />
solution for retail, wholesale,<br />
distribution and payroll, all integrated into<br />
Shireburn’s own accounting and inventory<br />
systems.<br />
As the years went by, their software solutions<br />
became more specific, integrated and<br />
complex. One of their major achievements<br />
is Concessionaire Analyzer+ (CA+), designed<br />
specifically for airports and shopping<br />
malls to strategically manage and increase<br />
concession-based revenue. Last year, CA+<br />
was awarded the Revenue Generation Award<br />
from International Airport Review magazine<br />
and CA Plus Ltd was partly acquired by global<br />
giant Gentrack Group – Veovo.<br />
Over the years, Shireburn took its core<br />
solutions through 4 major technology waves;<br />
the more recent of which was the leap forward<br />
to multi-tenanted, cloud technologies based<br />
principally on Microsoft Azure as a platform.<br />
Moving forward to 2015 the cloud-based<br />
Shireburn Indigo platform was launched,<br />
marking Shireburn’s next generation<br />
of software products. The first product<br />
was Indigo Payroll, winner of the MCA<br />
eBusiness Best B2B Application award,<br />
offering easier and more flexible payroll and<br />
leave administration combining improved<br />
capabilities with lower costs of ownership.<br />
To date, over 41,000 employees are being<br />
managed through the system. The second<br />
addition to the suite is the recently announced<br />
Shireburn Indigo Time & Attendance module,<br />
designed to facilitate rosters, shift-based<br />
schedules and attendance management.<br />
35 years on, Shireburn has grown steadily to<br />
a team of over 60 employees, servicing more<br />
than 1,100 local and international clients.<br />
Learn more about how Shireburn Software<br />
can help your business. Visit www.shireburn.<br />
com/35 <strong>MBR</strong><br />
Credits: Shireburn Software Ltd<br />
www.maltabusinessreview.net<br />
45
Malta Business Review<br />
EIT<br />
IN<strong>NOV</strong>ATE AND GROW!<br />
MALTA’S IN<strong>NOV</strong>ATORS INVITED TO<br />
JOIN THE EIT COMMUNITY<br />
To help power Malta’s innovators, the European Institute of Innovation and<br />
Technology (EIT) is showcasing its innovation cooperation opportunities during<br />
an Awareness Day in Kalkara. This event is being organised together with the<br />
Maltese Council for Science and Technology.<br />
Europe’s future is connected to its power<br />
to innovate. A competitive edge has never<br />
been more important, especially for smaller<br />
Member States. Malta has great potential<br />
to expand its innovation capacity (Malta<br />
Factsheet – European Innovation Scoreboard),<br />
and the EIT stands ready to support<br />
Maltese innovators. That’s the role of the<br />
EIT – to support students, researchers and<br />
entrepreneurs to help them grow their<br />
entrepreneurial skills and their businesses,<br />
creating jobs, and improving the lives of citizens<br />
across Europe. As a global player, the<br />
European Union, through the EIT, is focused<br />
on powering innovators to turn their best<br />
ideas into products, services and jobs for<br />
Europe.<br />
Jeffrey Pullicino Orlando, Executive<br />
Chairman, Malta Council for Science and<br />
Technology remarked: ‘Malta is a resourceful,<br />
determined and ambitious country.<br />
As a small nation continually adapting our<br />
economy to modern challenges, we have<br />
the advantage of being able to change<br />
quickly, to collaborate effectively and to<br />
advance our economy in new directions as<br />
global markets shift. Working closely with<br />
the EIT, Malta’s innovators, and our great<br />
researchers, now have a strong partner to<br />
accelerate new ideas, products and services.<br />
We see this Awareness Day as a stepping<br />
stone to create jobs, growth and a stronger<br />
global reputation.’<br />
Martin Kern, EIT Interim Director, added:<br />
‘The EIT offers a one-stop shop for innovators,<br />
and we want to increase access to<br />
our unique resources and opportunities<br />
in Malta. The EIT focuses on solutions to<br />
global challenges through our six Innovation<br />
Communities that bring together more than<br />
1000 partners from business, education and<br />
research. Our unique innovation model creates<br />
sustainable innovations and accelerates<br />
innovative ideas, which ultimately leads to<br />
job creation and economic growth. Today,<br />
we invite Malta’s innovators to connect and<br />
benefit from access to the EIT, Europe’s<br />
largest innovation community.’<br />
The EIT Awareness Day in Kalkara will showcase<br />
the EIT’s unique innovation model that<br />
sets up dynamic pan-European partnerships<br />
between leading companies, universities<br />
and research labs (programme of the day).<br />
These are called Innovation Communities<br />
and they support entrepreneurs and innovators<br />
in bringing ideas to market, turning<br />
students into entrepreneurs and, most importantly,<br />
stimulating innovation. The EIT’s<br />
six Innovation Communities tackle some<br />
of the most pressing challenges facing our<br />
societies from climate change to sustainable<br />
energy to healthy living and active ageing.<br />
They will present how organisations and innovators<br />
in Malta can join their wide range<br />
of activities to drive innovation.<br />
<strong>46</strong>
EIT<br />
Malta Business Review<br />
The event will be opened by Jeffrey Pullicino<br />
Orlando, Executive Chairman, Malta Council<br />
for Science and Technology followed by<br />
a video message from Silvio Schembri,<br />
Parliamentary Secretary for Financial<br />
Services, Digital Economy and Innovation.<br />
Members of the EIT Community, together<br />
with innovators that work with the EIT, will<br />
then present their wide range of innovation<br />
support activities.<br />
EIT BACKGROUND: Europe's future is<br />
connected to its power to innovate!<br />
What is the European Institute of<br />
Innovation and Technology (EIT)?<br />
The EIT was created in 2008 to strengthen<br />
Europe’s ability to innovate. The EIT is a<br />
unique EU initiative, the only one to fully<br />
integrate business, education and research.<br />
The Institute supports the development<br />
of dynamic pan-European partnerships<br />
between leading universities, research labs<br />
and companies. These are called Innovation<br />
Communities and each focuses on a specific<br />
global challenge.<br />
More information: EIT in a nutshell<br />
Infographic<br />
What challenges do the EIT’s Innovation<br />
Communities focus on?<br />
The first six Innovation Communities work<br />
to mitigate and adapt to climate change (EIT<br />
Climate-KIC), create sustainable sources of<br />
energy and increase its supply (EIT InnoEnergy),<br />
accelerate the digital transformation<br />
(EIT Digital), support healthier and longer<br />
living (EIT Health), provide sustainable and<br />
healthier food (EIT Food), and manage our<br />
planet’s raw materials in an efficient, secure<br />
and sustainable way (EIT RawMaterials). Together<br />
with their leading partners, they offer<br />
a wide range of innovation and entrepreneurship<br />
activities. This includes education<br />
courses that combine technical skills with<br />
entrepreneurial ones, business creation and<br />
acceleration services, run innovation driven<br />
research projects.<br />
In December 20<strong>18</strong>, the EIT will select new<br />
Innovation Communities in the areas of<br />
urban mobility and added value manufacturing.<br />
What has the EIT Community<br />
achieved?<br />
More information: EIT Community<br />
Success Stories<br />
For more information visit eit.europa.eu &<br />
follow the EIT on Twitter @EITeu #EIT-<br />
Community #EUinnovation<br />
For photos from the event: https://www.<br />
flickr.com/photos/eiteu/albums.<br />
Contact:<br />
Caroline Vandenplas - E: caroline.vandenplas@eit.europa.eu<br />
T: +36 1 481 9371<br />
Giselle Calleja | Senior Public Relations<br />
Executive | T: +356 23602173 | E: giselle.<br />
calleja@gov.mt<br />
The EIT – Making Innovation Happen!<br />
Credit: MCST<br />
<strong>MBR</strong><br />
www.maltabusinessreview.net<br />
47
Malta Business Review EDITOR'S CHOICE<br />
“Someday…everything will make perfect<br />
sense” Campaign Spotlight on<br />
Organised by <strong>MBR</strong> Publications Ltd<br />
Mr John Ripard<br />
Award-winning sportsman, John Ripard is a force<br />
to be reckoned with. Taking the Ripard Group<br />
which was founded in 1901 to the next level by<br />
marrying it with his passion for the sea, it is for<br />
his success at all things aquatic that John Ripard<br />
became so renowned in his own right.<br />
Without a doubt one of the most prominent<br />
yachtsmen in Malta, Mr Ripard sailed for Malta in<br />
the Snipe Class Category in the 1955 Mediterranean<br />
Games in Barcelona, represented Malta at the<br />
World Underwater Fishing Championship in<br />
Portugal in 1959. In the 1960 Olympic Games John<br />
and his brother Paul represented Malta sailing in<br />
the Star Class.<br />
In early 1968 the idea of creating a true offshore<br />
race was born resulting in the now famous Middle<br />
Sea Race. The first Middle Sea Race started with<br />
8 entries on the 30th November 1968 and 8 days<br />
later JOSIAN with skipper John Ripard and his crew<br />
Mr John Ripard and Mr Malcom R Lowell<br />
crossing the finish line to win inaugural Middle Sea<br />
Race, repeating his second win in 1970 on TIKKA<br />
11.<br />
In 1973, he took part in the ‘Giraglia’ and later<br />
the ‘Campionato d’Inverno’ in Genova winning his<br />
class in both these regattas with ‘Tikka 11’ again.<br />
In 1980, he was elected international judge by<br />
the International Yacht Racing Union. After the<br />
United States of America lost the America’s Cup<br />
to Australia, Mr Ripard was appointed Chairman of<br />
the Race Committee whose responsibility it was to<br />
conduct the over 200 races required to determine<br />
who would race against ‘the Defender’ by winning<br />
the Louis Vuitton Trophy, the preamble to the<br />
1987 America’s Cup for which he was appointed<br />
alternate judge. After this first involvement in the<br />
America’s Cup, Mr Ripard was appointed a member<br />
of the International Juries for the 1988, 1992, and<br />
1995 Cups held in San Diego. Soon to follow was<br />
an appointment to the International Jury of the<br />
sailing events of the 1996 Atlanta Olympics, held<br />
in Savannah. These unforgettable experiences<br />
took him all over the globe and in 1992 he was<br />
honoured by receiving Ġieħ ir-Repubblika, the<br />
medal for contributions to the republic.<br />
Following several years as Commodore, today,<br />
he is the president of the Royal Malta Yacht<br />
Club. John Ripard is extremely representative of<br />
all the values which underpin Edwards Lowell's<br />
'Someday’ campaign: he is a man who has<br />
persevered and succeeded. He has capitalised on<br />
the opportunities that have presented themselves<br />
to him thought-out his career. The link between<br />
John Ripard and Edwards Lowell was made even<br />
stronger thanks to the Middle Sea Race which<br />
has become synonymous with the Rolex brand.<br />
Conceived in 1968, the Middle Sea Race was<br />
brought to life thanks to the intrepid spirit of John<br />
Ripard, his brother Paul, Jimmy White and Alan<br />
Green. Their daring spirit has continued to live on<br />
for the last fifty years and it is because of it that the<br />
Rolex Middle Sea Race attracts hundreds of sailors<br />
each year from all parts of the world. His passion<br />
and vision have forged a road for all those who<br />
dare to be bold and think big. <strong>MBR</strong><br />
Mr John Ripard<br />
Mr John Ripard and Mr Malcom R Lowell in conversation<br />
Creditline: Edwards Lowell<br />
48
PUBLIC AUDIT<br />
Malta Business Review<br />
JOINT SEMINAR ORGANISED BY THE NATIONAL AUDIT OFFICE AND THE EUROPEAN<br />
COURT OF AUDITORS ON THE THEME ‘PUBLIC AUDIT IN THE DIGITAL AGE’<br />
The National Audit Office (NAO), in<br />
collaboration with the European Court of<br />
Auditors (ECA), organised another joint<br />
seminar with the theme ‘Public Audit in<br />
the Digital Age’. In his opening address,<br />
Auditor General Charles Deguara highlighted<br />
the fact that due to rapid considerable<br />
technological changes, particularly in such<br />
areas as blockchain and artificial intelligence,<br />
auditors simply have no other option but to<br />
adapt, experiment in all sorts of areas, and<br />
constantly innovate. In his keynote speech,<br />
‘Technology is Driving Change in Audit’,<br />
Leo Brincat, the Maltese Member within<br />
the ECA, said that technology – including<br />
blockchain – is expected to be amongst the<br />
main catalysts of change in the sphere of<br />
auditing. He emphasised that innovative<br />
auditing will necessitate new tools; in this<br />
context, he referred, amongst others, to<br />
the benefits that big data and analytics can<br />
offer even to public entities. Whilst wishing<br />
all participants the best of luck in their<br />
professional assignments, he emphasised<br />
that auditing has no option but to adapt to<br />
the digital era, because ultimately the future<br />
of auditing, as well as that of the auditors<br />
themselves, is at stake.<br />
This was followed by a presentation by<br />
Spyridon Pilos, Principal Manager in the<br />
Directorate of Information, Workplace and<br />
Innovation within the ECA, with the title<br />
‘Preparing for Data-driven Auditing’. It was<br />
then the turn of Noel Camilleri, Deputy<br />
Auditor General, to give an extensive<br />
overview of the new initiative taken up by<br />
the NAO, namely ‘Integrating Data Analytics<br />
in Auditing’. He highlighted the various<br />
measures undertaken so far to eventually<br />
introduce this new methodology. Mark<br />
Rogerson, Spokesperson for the ECA,<br />
then gave a presentation on ‘Media in the<br />
Digital Age’. The seminar was concluded<br />
by a presentation made by Joyce Dimech,<br />
Permanent Secretary (Strategy and<br />
Implementation) within the Office of the<br />
Prime Minister regarding ‘A digital Public<br />
Administration for a Service of Excellence’.<br />
She was representing the Principal<br />
Permanent Secretary who could not attend<br />
due to another unavoidable commitment.<br />
This seminar was attended by various<br />
Members of the Public Accounts Committee,<br />
Permanent Secretaries and Chief Information<br />
Officers across the public service, and staff<br />
from the National Audit Office as well as<br />
senior officials from the Internal Audit and<br />
Investigations Department. Considering<br />
the theme chosen for this year’s seminar,<br />
the CEO and other senior officials of the<br />
Malta Information Technology Agency also<br />
participated in this event. <strong>MBR</strong><br />
Credits/Photos: DOI/NAO<br />
www.maltabusinessreview.net<br />
49
Malta Business Review<br />
GENDER PAY GAP<br />
GENDER PAY GAP<br />
“The existence of a gender pay gap stops<br />
us from having an inclusive economy, and<br />
creates another barrier to the fair distribution<br />
of wealth” – President Coleiro Preca<br />
President of Malta Marie-Louise Coleiro Preca<br />
presided over the launch of an awareness<br />
video about the gender pay gap, coordinated<br />
and produced by the President’s Foundation<br />
for the Wellbeing of Society. This video is<br />
the direct result of a conference which the<br />
foundation organised earlier this year.<br />
Having brought the issue of the gender<br />
pay gap to the fore during her speech on<br />
Republic Day in 2016, the President noted<br />
that both major political parties represented<br />
in Parliament have committed themselves,<br />
through their electoral manifestos, to address<br />
this important concern.<br />
“I hope that this video will further explain our<br />
concern about the gender pay gap, as up till<br />
now, there is still some confusion between<br />
the issue of equal pay and the gender pay<br />
gap”<br />
the Icelandic Parliament, who legislated the<br />
very first gender pay gap law.<br />
“The gender pay gap does not only create<br />
gender inequality during working age, but it<br />
also directly affects the pensions of retired<br />
women”<br />
According to data from the World Economic<br />
Forum, the gender pay gap is one of the<br />
factors that is making one third of women<br />
poorer, when compared to men, when they<br />
reach the age of retirement. On a national<br />
level, the President said that indicators are<br />
telling us that the gender pay gap in Malta<br />
currently stands at 11%.<br />
"The gender pay gap does not<br />
only create gender inequality<br />
during working age, but<br />
it also directly affects the<br />
pensions of retired women.<br />
President of Malta Marie-Louise Coleiro Preca<br />
from the Department of Labour Studies, we<br />
know that women, in comparison to men,<br />
are employed less often and are engaged in<br />
lower-paid sectors”, the President stated. This<br />
same research tells us that women work, on<br />
average, 6 hours longer per week than men,<br />
but they are paid for fewer hours, and they<br />
face more difficulties to achieve promotions.<br />
The President said that in order to make<br />
a long-term and sustainable change, she<br />
believes that we must follow the United<br />
Nations’ Agenda 2030 and its seventeen<br />
Sustainable Development Goals – a mandate<br />
that our country is ascribed to, and must<br />
achieve. In particular, SDG 5 specifically<br />
targets the need for gender equality, and for<br />
the empowerment of women and girls, as<br />
part of Malta’s commitment to a future of<br />
equality, equity and justice for all.<br />
President Coleiro Preca stated that equal<br />
pay is already covered by legislation, while<br />
the gender pay gap is not. She said that<br />
the conference which was organised by the<br />
Foundation earlier this year had received<br />
the support of diverse stakeholders, many<br />
of whom were also present for the launch<br />
of the video. These included the Centre for<br />
Labour Studies at the University of Malta; the<br />
National Statistics Office; the National Trade<br />
Union Forum; EMPOWER – the Platform of<br />
Organisations for Women; Ernst and Young<br />
Malta; and the former Minister for Equality in<br />
“However, this does not account for variation<br />
by industry”<br />
President Coleiro Preca said that the gap<br />
between women and men working in the<br />
financial and insurance sector is a staggering<br />
28.3%, and the gap between women and<br />
men involved in professional, scientific, and<br />
technical activities is 23.1%.<br />
“We must acknowledge the fact that the<br />
gender pay gap in Malta has almost tripled<br />
over four years, from 4.5% in 2014 to 11%<br />
in 20<strong>18</strong>. Furthermore, according to research<br />
“I am convinced that all of us believe that the<br />
socio-economic empowerment of women<br />
will not only benefit women as an intrinsic<br />
part to achieve our rightful dignity”<br />
The President said that the socio-economic<br />
empowerment of women will contribute<br />
to the holistic wellbeing of our families, our<br />
communities and our societies as a whole,<br />
and further stated that “our efforts to<br />
achieve full gender equality and equity in the<br />
economic sectors of our country will reflect<br />
our underlying commitment to promote<br />
universal human rights and fundamental<br />
freedoms, as women’s rights are human<br />
rights.”<br />
President Coleiro Preca encouraged<br />
Parliament to take up the issue of the<br />
gender pay gap to ensure that it is effectively<br />
addressed, and urged our authorities, private<br />
sector, and civil society to go to the next<br />
level of achieving full gender equality, by<br />
working to close the gender pay gap through<br />
awareness and legislations, for the benefit<br />
of all women but also in the best interest of<br />
the girls and young women who will join the<br />
Maltese workforce in the future. <strong>MBR</strong><br />
Credits/Photos: Office of the President<br />
50
CSR: Business,<br />
Journalism and<br />
Society<br />
“The media has a valuable contribution to<br />
make to share information about CSR endeavours”<br />
CSR<br />
Malta Business Review<br />
President of Malta Marie-Louise Coleiro Preca<br />
delivered the opening speech at a conference<br />
organised by Fundazzjoni Tumas Fenech together<br />
with the President’s Foundation for the<br />
Wellbeing of Society, entitled ‘CSR: Business,<br />
Journalism and Society’, at San Anton Palace.<br />
The President said that during sessions of consultation<br />
held by the Foundation with diverse<br />
NGOs, many of these organisation expressed<br />
concerns that their activities were not being<br />
given sufficient media coverage, and that they<br />
could not afford to employ public relations<br />
specialists as part of their team, further<br />
stating her belief that “we must do more to<br />
motivate media representatives to respond to<br />
these concerns.”<br />
President Coleiro Preca said that the media<br />
has “the important role to be a catalyst for<br />
education, information, and an objective and<br />
inclusive voice, especially on delicate and sensitive<br />
matters,” adding that the media, “as the<br />
fourth estate of democracy must maintain an<br />
ethical perspective which respects the dignity<br />
of all the members of society, at all times.”<br />
The President said that, in this way, the media<br />
will be strengthening it own professional standards.<br />
“Corporate social responsibility has the<br />
ability to create constructive links between<br />
the private sector and society.” President<br />
Coleiro Preca stated that the role of the media<br />
is necessary, to give visibility to this important<br />
two-way communication process. The President<br />
said that it is for this reason that corporations,<br />
civil society, and the media have a duty<br />
to collaborate with one another, and stated<br />
that this collaboration will inspire others to<br />
follow their example of social responsibility.<br />
The media, the President said, can also act as<br />
a social conscience, by reminding corporations<br />
about the need to give back to society and<br />
to look beyond profits, by incorporating the<br />
principles of social justice in their work.<br />
President Coleiro Preca said that CSR Strategies<br />
will be even more effective when they<br />
are linked with the mandate of the United<br />
Nations’ Agenda 2030 and its seventeen<br />
President of Malta Marie-Louise Coleiro Preca<br />
Sustainable Development Goals. The President<br />
urged the private sector to continue taking up<br />
CSR initiatives which are inspired by Agenda<br />
2030, by adopting the SDGs as part of their<br />
proactive approach to development and<br />
sustainability. “I am equally convinced that<br />
the Maltese media has an equally powerful<br />
contribution to make, by working alongside<br />
businesses and civil society organisations,<br />
to give the SDGs the necessary visibility,”<br />
President Coleiro Preca said. On concluding,<br />
the President stated that this united effort will<br />
empower the Maltese Islands to achieve our<br />
global responsibility: to effectively address<br />
inequalities and ot end all forms of discrimination;<br />
to stop the degradation of our environment;<br />
and to safeguard the full inclusion and<br />
the active participation of each and every<br />
member of our society. <strong>MBR</strong><br />
CREDITS/Photos: OPR<br />
www.maltabusinessreview.net<br />
51
Malta Business Review<br />
EEA<br />
European Accessibility Act:<br />
Parliament and Council negotiators strike a deal<br />
By Isabel Teixeira Nadkarni<br />
· Smartphones, ticketing<br />
machines, banking and<br />
transport services to be<br />
more accessible<br />
· Infrastructure surrounding<br />
those services is also<br />
expected to become<br />
progressively more<br />
accessible (ramps,<br />
staircases, etc)<br />
· 80 million people in the EU<br />
are affected by a disability<br />
Key products and services,<br />
like smartphones, ticketing<br />
machines and banking<br />
services, will have to be<br />
made more accessible to<br />
people with disabilities.<br />
The new directive, provisionally agreed<br />
by Parliament and Council negotiators on<br />
Thursday, aims to improve the daily lives of<br />
people with disabilities and to encourage<br />
businesses to innovate with more accessible<br />
products and services.<br />
Around 80 million people in the EU live with a<br />
disability to some degree. Due to the ageing<br />
of the population, this figure is expected to<br />
increase to 120 million by 2020.<br />
Morten Løkkegaard (ALDE,<br />
DK), Internal Market Committee<br />
rapporteur who led the talks, said: “These<br />
long-awaited rules will make a big difference<br />
not only to the millions of citizens with<br />
disabilities, but also to lot more people, such<br />
as elderly persons. Now a disabled person<br />
will be able to use self-service machines<br />
and everyday products such as computers,<br />
phones and e-books.<br />
“For European businesses, the European<br />
Accessibility Act will present more<br />
opportunities, since we were able to<br />
include public procurement in the Act and<br />
to introduce provisions that will unburden<br />
microenterprises. We have struck the right<br />
balance! Consumers with disabilities now will<br />
have greater access to the digital economy,<br />
and innovation will still be possible”.<br />
More accessible products<br />
and services<br />
The “European Accessibility Act” (EAA) sets<br />
out requirements to make a number of<br />
products and services more accessible. The<br />
list includes, amongst others:<br />
· ticketing and check-in<br />
machines,<br />
· ATMs and other payment<br />
terminals,<br />
· PCs and operating systems,<br />
· smartphones, tablets and<br />
TV equipment,<br />
· consumer banking<br />
services,<br />
· e-books and dedicated<br />
software,<br />
· e-commerce,<br />
· air, bus, rail and<br />
waterborne passenger<br />
transport services,<br />
including real-time travel<br />
information.<br />
The EAA will outline what needs to be<br />
accessible, but will not impose detailed<br />
technical solutions as to how to make it<br />
accessible, thus allowing for innovation.<br />
All goods and services complying with the<br />
accessibility requirements would benefit<br />
from free circulation on the internal market.<br />
“Built environment” where<br />
the service is provided<br />
Accessibility requirements, for example with<br />
regard to ramps, doors, public toilets and<br />
staircases, currently vary across EU countries.<br />
In order to make the built environment<br />
“continuously and progressively more<br />
accessible” to disabled persons, member<br />
states are encouraged to align their diverging<br />
requirements as much as possible. The<br />
co-legislators introduced a review clause<br />
requiring the Commission to assess the<br />
situation five years after the application of<br />
the directive.<br />
Special provisions for<br />
micro-enterprises<br />
Micro-enterprises that provide services<br />
are exempted from the directive and those<br />
providing products will be exempted from<br />
some obligations to avoid imposing a<br />
“disproportionate burden” on them. Member<br />
states will have to provide guidelines and tools<br />
to micro-enterprises in order to facilitate the<br />
implementation of this legislation.<br />
Next steps<br />
The provisional agreement now needs to<br />
be confirmed by the EU member states’<br />
ambassadors (COREPER) and by Parliament’s<br />
Internal Market Committee. The draft<br />
directive will then be put to a final vote by<br />
the full Parliament in an upcoming plenary<br />
session and submitted for approval to the EU<br />
Council of Ministers. <strong>MBR</strong><br />
Credit: John Schranz, Press Office/EP<br />
52
GAMING<br />
Malta Business Review<br />
Betsoft Gaming Joins Stategic Content<br />
Partnership with Scandinavian Powerhouse<br />
Equinox Dynamic<br />
Solidifying its presence in Scandinavian and<br />
German markets, Betsoft Gaming has signed<br />
a strategic content agreement with Equinox<br />
Dynamic, specific to its Nordicasino operation.<br />
As with many recent Betsoft partnerships,<br />
Equinox Dynamic (hereafter “Equinox”)<br />
will integrate every title from the content<br />
provider’s high-profile Slots3TM series. This<br />
includes established player favourites, and<br />
new innovations such as the revolutionary Max<br />
Quest: Wrath of Ra.<br />
Equinox owns six casino brands: Nordicasino,<br />
and its sister operations Reeltastic, OrientXpress,<br />
Superlines, Spintropolis and La Fiesta Casino. As<br />
one of the newest entrants to the Scandinavian<br />
powerhouse’s stable of brands, Nordicasino<br />
has recently celebrated its first birthday, and its<br />
parent company is proud of the considerable<br />
success the casino has seen – becoming firmly<br />
established in its core markets in record time.<br />
“Across all of its brands, Equinox pursues<br />
excellence in customer service, support, and<br />
the selection of high-quality games available<br />
to its players,” explains Annamaria Anastasi,<br />
marketing Director for Betsoft. “As a firmly<br />
established presence in Scandinavia and<br />
throughout Europe, Betsoft was in a strong<br />
position to be able to provide precisely what<br />
Nordicasino needed: a comprehensive library<br />
of cinematic content, available in the right<br />
regulated markets.”<br />
The agreement also establishes a pipeline for<br />
the integration of further Betsoft content over<br />
time, with Nordicasino predicting an enduring<br />
partnership between the two companies.<br />
“When we canvassed for the best content the<br />
international iGaming market had to offer, we<br />
kept coming back to Betsoft,” says Arik Weiss,<br />
"Betsoft Gaming<br />
develops innovative<br />
casino games for<br />
desktop and mobile.<br />
It's portfolio of more<br />
than 190 RNG titles<br />
reaches players<br />
through partnerships<br />
with many of the<br />
iGaming industry's<br />
leading operators.<br />
Equinox’s Chief Marketing Officer. “The blend<br />
of quality and quantity they offer is unmatched<br />
anywhere else, and we expect our partnership<br />
to remain fruitful for many years to come.<br />
About Betsoft Gaming:<br />
Betsoft Gaming develops innovative casino<br />
games for desktop and mobile. Its portfolio<br />
of more than 190 RNG titles reaches players<br />
through partnerships with many of the<br />
iGaming industry’s leading operators. Under<br />
the SLOTS3TM banner, Betsoft is elevating<br />
players’ expectations; these cinematic slots<br />
blend rapid, gratifying gameplay with an audiovisual<br />
excellence more typical of movies and<br />
videogames.<br />
An early entrant to mobile gaming, Betsoft<br />
launched the ToGoTM collection in 2012.<br />
More recently, Betsoft revealed the ShiftTM<br />
environment, which supports truly crossplatform<br />
development at the same time as<br />
increasing performance, drastically reducing file<br />
size and streamlining integration.<br />
Casino Manager, Betsoft’s comprehensive backoffice<br />
platform, rolls reporting, management,<br />
marketing, promotion, and administration into<br />
a single compelling package.<br />
Betsoft has held a Class 4 license with the Malta<br />
Gaming Authority since 2014. The company’s<br />
games and RNG are both independently<br />
certified in more than 15 different regulated<br />
markets, including Italy, Germany, and Romania.<br />
Contact sales@betsoft.com or visit www.<br />
betsoft.com for general information and<br />
enquiries. For press and marketing enquiries,<br />
email press@betsoft.com. <strong>MBR</strong><br />
Creditline: Betsoft<br />
www.maltabusinessreview.net<br />
53
Malta Business Review<br />
BUILDING & CONSTRUCTION<br />
Walking In The Rain<br />
By Antoine Bonello<br />
Some people walk in the rain others just get<br />
wet, this famous phrase describes precisely<br />
the difference between a good and a bad<br />
roofer.<br />
Just recently we heard on the news of an<br />
unqualified roofer who was sentenced to<br />
pay damages and a hefty fine by the Judge<br />
for bad waterproofing works. This person<br />
is not a member of this association and<br />
we also condemn his unethical behaviour.<br />
Unfortunately it is a sad reality linked to lack<br />
of knowledge, cheap labour and products.<br />
Almost all roofs in Malta are nowadays<br />
constructed with iron and poured concrete,<br />
hopefully a proper waterproofing system<br />
is implemented on top of it together with<br />
some form of insulation. Afterwards a 10cm<br />
thick concrete slab with power float finish<br />
is made to seal it completely. Concrete<br />
requires a great deal of maintenance to<br />
keep it from leaking. The root problem is<br />
that concrete is porous and retains moisture.<br />
Water dampness flows from top bottom and<br />
through openings and cracks which are the<br />
result of expansions due to hot temperatures.<br />
It is often observed that small plants grow<br />
inside the joints and other openings. This<br />
is a clear indication of water intake that is<br />
surely affecting the strength of the concrete<br />
slab. Without any form of waterproofing<br />
beneath the slab, moisture and polluted<br />
atmosphere containing sulphate and<br />
carbon reaches the concrete roof structure,<br />
resulting in corrosion of steel. The Volume<br />
of corroded steel increases by more than<br />
three times its original volume resulting in<br />
spalling concrete. This can be very dangerous<br />
if it happens in your bedroom while you are<br />
sleeping.<br />
To avoid the ingress of rain water, moisture<br />
and aggressive environment in concrete<br />
surface it is imperative to make the outer<br />
surface impervious by coating with suitable<br />
resin membrane preferably with thermal<br />
properties which could seal all the pores,<br />
crevices, hair cracks etc. The waterproofing<br />
compound should be resistant to<br />
atmospheric temperature, aggressive<br />
environment, and to the effect of ultra violet<br />
rays. It should also be flexible enough to<br />
withstand the expansion and contraction<br />
of structures and resistant to normal<br />
abrasion. But before we implement any type<br />
of waterproofing we must make sure that an<br />
elastic triangular fillet made of polymer resin<br />
is applied around the perimeter of the roof<br />
and in all the corners, thus facilitating water<br />
exit and better seal the areas which are more<br />
sensible to structural movements. Next is<br />
the sealing of joints, there are two types of<br />
joints, static and active joints. The first is one<br />
is manmade and is meant to avoid cracks<br />
during concrete shrinkage while the second<br />
is the result of two separate concrete screeds<br />
adjacent to each other. Both of them must<br />
be treated with elastic materials, do not fill<br />
or seal with ridged materials like cements<br />
as they are not meant to stand stress and<br />
will crack soon after. The implementation<br />
of a polymer resin inside the openings is<br />
also recommend in this case due to its UV<br />
resistance and elasticity.<br />
wThe Primer is what we take for granted and<br />
think that we can do without. Many even<br />
think it is a waste of money, well…wrong.<br />
The primer prevents the flaking and peeling<br />
of membrane. A good primer bonds cement<br />
dust and provides a strong surface over<br />
which the membrane is applied. The latest<br />
generation of primers now have biocide.<br />
This helps to kill microspores and other<br />
microorganisms that can regrow beneath the<br />
membrane and detach it.<br />
In industrial point of view, there are many<br />
commercially available waterproofing<br />
materials used for different purposes.<br />
However, the suitability and the<br />
performance of each and every product<br />
are yet doubtful. Many products imported<br />
in Malta are not made to withstand our harsh<br />
hot climate. They simply fail after a year or<br />
two. Avoid plastics, acrylic, latex and cement<br />
based, they are either too rigid or lack UV<br />
resistance. Bitumen carpet membranes are<br />
out of the question. It is now considered old<br />
school that creates heat intake and open<br />
from seams when subject to movements.<br />
A very interesting waterproofing product<br />
is NAICI THERMAL REFLEX. It is a resin<br />
membrane with micro fibres able to reduce<br />
90% of heat intake inside buildings. It also<br />
increases the efficiency of solar panels and<br />
provides an effective solution all year round.<br />
Very soon we will be celebrating Christmas,<br />
it is considered the most beautiful time of<br />
the year. It is worth to be spent with family<br />
and friends and definitely not repairing any<br />
water leakages. Therefore make sure that<br />
any waterproofing works are carried out<br />
by skilful people affiliated with the Malta<br />
Professional Waterproofing and Resin<br />
Flooring Association and in possession of<br />
the INSTALLERS Card. Improper works by<br />
unaccountable or unethical persons can<br />
lead to a serious of unwanted damages that<br />
will ruin your Christmas spirit. Resulting in<br />
endless court cases that can take years and<br />
prove fruitless.<br />
54
BUILDING & CONSTRUCTION<br />
Malta Business Review<br />
Professional Waterproofing and Resin<br />
Flooring Association visit our website on<br />
www.maltawaterproofing.com or call on<br />
27477647 <strong>MBR</strong><br />
Creditline: The Resin & Membrane Centre<br />
The Malta Waterproofing and Resin Flooring<br />
Association provide technical knowledge and<br />
professional formation to all Maltese installers<br />
who wish to improve their workmanship or<br />
start a carrier in the waterproofing business.<br />
The Association also assists its members<br />
by providing the services of a profession<br />
advisor when facing challenging situations<br />
or other difficulties during their works.<br />
The Association also provides its qualified<br />
members the Certified Installers Card. This<br />
is done to reassure the general public that<br />
the person is able to carry out the requested<br />
job at its best. All this is being made possible<br />
thanks to the Resin and Membrane Centre<br />
and NAICI International Academy. For<br />
further information with regards the Malta<br />
www.maltabusinessreview.net<br />
55
Malta Business Review<br />
EU: BREXIT<br />
BREXIT: ENSURING A SMOOTH<br />
TRANSITION FOR CAR PRODUCERS AND<br />
SAFETY ON THE ROADS<br />
· Car producers that have obtained a UK type<br />
approval will require a new EU one<br />
· EU safety and quality standards to be maintained<br />
· Application for new approvals should be made<br />
before the UK leaves the EU<br />
Manufacturers who<br />
obtained a UK type<br />
approval for their cars will<br />
be able to apply for new<br />
EU 27 approvals to retain<br />
access to the European<br />
Union’s market.<br />
The draft law voted on in the Internal Market and<br />
Consumer Protection Committee on Monday<br />
addresses the legal uncertainty for automotive<br />
producers with UK type-approvals.<br />
By Isabel Teixeira Nadkarni<br />
EU rules on vehicle type-approval, which<br />
establish safety, environmental and production<br />
requirements, require that manufacturers<br />
obtain type approval from one of the national<br />
authorising bodies. These EU type-approval rules<br />
will cease to apply in the UK when the country<br />
leaves the European Union. This means that all<br />
manufacturers that have obtained a UK typeapproval<br />
for their cars will now require a new<br />
one granted by an approval authority in one of<br />
the EU27 member states, including for types<br />
already in production. This will affect producers<br />
established within the EU member states other<br />
than the UK, if they hold a UK approval.<br />
The draft regulation covers motor vehicles,<br />
as well as systems, components and separate<br />
technical units intended for those vehicles. It<br />
sets out the conditions for obtaining an EU typeapproval<br />
and its effects on the placing on the<br />
market, registration or entry into service of such<br />
products.<br />
The proposal would allow recognition of tests<br />
previously carried out by a UK type-approval<br />
authority, whilst also providing EU type-approval<br />
authorities with the possibility to request new<br />
testing. One of the objectives is to maintain<br />
the safety and quality standards of the EU,<br />
with particular attention to the safety and<br />
environmental performance of vehicles.<br />
The committee’s amendments clarify when<br />
and what powers and obligations the EU typeapproval<br />
authority will take on from the UK one.<br />
The changes proposed also ensure that there<br />
will be a market surveillance authority covering<br />
those vehicles.<br />
The role attributed to type-approval authorities<br />
does not end when a vehicle is placed on the<br />
market, but extends to in-service conformity<br />
checks, repair and maintenance information and<br />
potential recalls.<br />
Quote<br />
Marlene Mizzi (S&D, MT), Internal Market<br />
Committee rapporteur, said: “Given the current<br />
political scenario concerning the withdrawal<br />
of the UK from the EU, manufacturers and<br />
consumers need certainty where type<br />
approvals for vehicles are concerned, to avoid<br />
unnecessarily disrupting this important industry.<br />
Manufacturers shall now be provided with the<br />
required period and legal framework to continue<br />
trading within the EU”.<br />
“In our parliamentary text, we have sought to<br />
protect the industry, the consumer and the<br />
European standards. It provides for proactivity<br />
and a smooth transition. We look forward to<br />
what can be achieved and to implement this<br />
regulation in a timely manner, considering the<br />
time sensitivity of this file."<br />
Next steps<br />
This vote gives Parliament’s team, led by Ms Mizzi,<br />
a mandate to start negotiations with Council to<br />
reach an agreement on the final regulation. The<br />
mandate, approved in committee by 29 votes<br />
in favour, none against and one abstention, still<br />
needs to be given a green light in November’s<br />
plenary session before negotiations can formally<br />
start.<br />
The application for the EU type-approval should<br />
be made before the UK leaves the EU. The<br />
withdrawal date is set for the 30 March 2019.<br />
It can only be changed if a ratified withdrawal<br />
agreement specifies otherwise. <strong>MBR</strong><br />
All rights reserved - Copyright 20<strong>18</strong><br />
56
CORPORATE<br />
Malta Business Review<br />
MEDIA RELEASE<br />
FIMBank Supports Pink October Campaign<br />
FIMBank has supported breast cancer awareness<br />
through Pink October donation initiatives. Over<br />
the past weeks, employees of the Bank have<br />
been encouraged to purchase Pink October<br />
ribbons and trolley coin keychains. The money<br />
collected will be used to aid the Action for Breast<br />
Cancer Foundation, a voluntary organisation<br />
that is campaigning for a quality assured service<br />
in order to diagnose and treat breast cancer in<br />
Malta.<br />
“As a Malta-based financial institution, we are<br />
determined to contribute to the wellbeing of<br />
the local community by providing our input<br />
to this initiative. Awareness and appropriate<br />
action are critical for the survival of diagnosed<br />
breast cancer patients. We are pleased to do<br />
our part alongside other organisations who<br />
are donating. Such activities dovetail with the<br />
Bank’s mission and values. As breast cancer is<br />
the most common form of cancer and accounts<br />
for the largest number of cancer-related deaths<br />
in women in Europe, FIMBank continues to<br />
emphasise the importance of awareness and<br />
regular check-ups. Such screening has also been<br />
included in our employees’ health benefits.” said<br />
Christine Coleiro, Group Chief Human Resources<br />
Officer at FIMBank.<br />
Such donations allow the Foundation to continue<br />
building on the remarkable work undertaken<br />
thus far. The Foundation uses such donations<br />
to organise awareness programmes for both<br />
individuals and health care professionals,<br />
to strengthen everyone's awareness on the<br />
dangers of cancer and its repercussions.<br />
For more information about FIMBank plc, please<br />
visit www.fimbank.com.<br />
For further information please contact:<br />
Jason Zammit, Head of Marketing &<br />
Administration, FIMBank plc <strong>MBR</strong><br />
Creditline: FIMBank<br />
The MGA publishes a survey to better understand<br />
existing skills gap in the gaming industry<br />
The Malta Gaming Authority (MGA), through its<br />
Information Unit, has conducted a survey among<br />
its licensed remote gaming operators in order<br />
to obtain a better understanding of the existing<br />
skills gap in the gaming industry. The survey was<br />
conducted during the first quarter of 20<strong>18</strong>, and its<br />
analysis was carried out for each job category, level<br />
and firm size.<br />
The following are the key highlights from this<br />
survey:<br />
• A total of 781 unfilled positions have been<br />
reported by the remote gaming companies in<br />
Malta as at the end of 2017;<br />
• Unfilled job vacancies are primarily in the<br />
game operation and development category<br />
at the operational level, presenting significant<br />
potential for the local educational system to<br />
contribute in addressing the issues of job<br />
vacancies in skills that are specific to the<br />
gaming industry in Malta;<br />
• According to the survey results, 57% of<br />
respondents consider the lack of appropriate<br />
skills, in terms of either work experience or<br />
qualifications, as the main cause of unfilled<br />
vacancies;<br />
• The sourcing of experienced talent from<br />
other firms in Malta is practised by over 60%<br />
of surveyed firms; the majority of operators<br />
recruited workers already employed by other<br />
firms in the online sector (37%) or in other<br />
industries (24%);<br />
• The recruitment of workers immediately after<br />
the completion of their formal education<br />
was reported by 15% of firms, confirming<br />
the potentially stronger role which could be<br />
played by educational institutions; and;<br />
• Various initiatives are undertaken by the<br />
gaming companies to address the skill<br />
shortage in the industry with majority of<br />
firms (55%) organising in-house training for<br />
their employees or investing in overseas<br />
training (21%).<br />
Over the past months, several policy efforts have<br />
been made to address this skills gap. In fact, in<br />
November 2017, the European Gaming Institute<br />
of Malta (EGIM) was launched following an<br />
agreement signed between the MGA and MCAST.<br />
This strategic initiative aims to increase the talent<br />
pool in the gaming industry and create more long<br />
term careers for both local and foreign students.<br />
Educational programmes through EGIM started<br />
being offered as from October 20<strong>18</strong>.<br />
A full copy of the survey can be downloaded from:<br />
https://www.mga.org.mt/wp-content/<br />
uploads/Skills-gap-affecting-the-remotegaming-industry-in-Malta.pdf<br />
Credit: Malta Gaming Authority<br />
<strong>MBR</strong><br />
www.maltabusinessreview.net<br />
57
Malta Business Review<br />
NEWSMAKERS<br />
Malta ratifies the EU-Japan<br />
Strategic Partnership Agreement<br />
The relationship between the European<br />
Union and Japan is based upon longstanding<br />
cooperation and shared fundamental values<br />
and principles such as democracy, the rule<br />
of law, human rights, good governance and a<br />
market-based economy – benefits to citizens<br />
in both Europe and Japan. As an EU member<br />
state, Malta also shares this sentiment and<br />
these values.<br />
As the first ever bilateral framework<br />
agreement between the EU and Japan, the<br />
Strategic Partnership Agreement greatly<br />
strengthens the overall partnership by<br />
promoting political and sectoral cooperation<br />
and joint actions on issues of common<br />
interest—including on regional and global<br />
challenges—notably cybercrime, disaster<br />
management, energy security, climate<br />
change and ageing populations, amongst<br />
others.<br />
On 31st October 20<strong>18</strong>, Minister for Foreign<br />
Affairs and Trade Promotion Carmelo Abela,<br />
on behalf of Malta, signed the ratification<br />
agreement of the EU-Japan Strategic<br />
Partnership Agreement which had been<br />
signed in Tokyo on 17 July 20<strong>18</strong> between the<br />
High Representative of the European Union<br />
for Foreign Affairs and Security Policy and<br />
Vice-President of the European Commission<br />
Federica Mogherini and the Minister of<br />
Foreign Affairs of Japan Tarō Kōno.<br />
sources, and, in the interim, fossil fuels with<br />
a lower carbon footprint. Of course, the<br />
chosen energy mix is very much country<br />
specific, and reflects access to indigenous<br />
resources, security of supply considerations<br />
and cost implications,” he added. “One could<br />
be tempted to state that today’s citizens are<br />
victims of their own success. The industrial<br />
<strong>MBR</strong><br />
9th International Forum on Energy for Sustainable Development<br />
Microsoft Appoints New<br />
Enterprise Commercial Director<br />
for Greece, Cyprus and Malta<br />
Microsoft Hellas: Aiming to the<br />
optimization of customers’ experience<br />
The agreement concerns remits which<br />
cover the EU’s and member states’ shared<br />
competence and therefore, it requires the<br />
ratification of all EU member states before<br />
it enters into force. The agreement will<br />
enter into force after the General Secretariat<br />
of the Council of the European Union is<br />
notified through diplomatic channels of the<br />
completion of the internal procedures by<br />
member states. <strong>MBR</strong><br />
Source: DOI<br />
Malta actively supporting the<br />
development of cost effective<br />
renewable energy sources<br />
Minister for Energy and Water Management<br />
Joe Mizzi said that Malta is actively supporting<br />
the development of cost effective renewable<br />
energy sources, but has also invested heavily<br />
to switch power generation from oil to<br />
natural gas. “This approach will ensure that<br />
new, cost effective technologies come on the<br />
market in time to meet emission reduction<br />
targets whilst sustaining growth and<br />
modernization,” he said whilst addressing<br />
the 9th International Forum on Energy for<br />
Sustainable Development, in Kiev, Ukraine.<br />
Minister Mizzi explained that following the<br />
ratification of this international commitment,<br />
there has been a strong sense of engagement<br />
from the EU Member States cementing the<br />
need to increase integration of renewable<br />
energy into the system, improve energy<br />
efficiency whilst at the same time supporting<br />
research and innovation in low-carbon and<br />
clean energy technologies. “I firmly believe<br />
that the modernization of our economies can<br />
go hand in hand with the climate agenda. An<br />
effective energy transition can be sustainable,<br />
whereby fossil fuels are gradually replaced<br />
by a mix of renewable and nuclear energy<br />
revolution would not have happened without<br />
access to fossil fuels and the technologies<br />
which developed around their extraction,<br />
processing, transportation and conversion.<br />
For the past two hundred years, we saw the<br />
standard of living of several areas around the<br />
globe improve – driven by fossil energy. But<br />
this has left significant side effects, which<br />
could jeopardise all that we have strived for,<br />
and even put at risk entire communities.<br />
This we need to face together. We also<br />
have the unique opportunity to assist those<br />
communities who were at the fringes of the<br />
industrial revolution to also improve their<br />
quality of life without having to resort to fossil<br />
fuels, but rather move directly to alternative<br />
energy sources.”<br />
Minister Mizzi concluded his intervention<br />
during the Ministerial conference by stating<br />
that we must keep the global citizen at the<br />
centre of our actions. “This is not just about<br />
the depletion of fossil fuel resources, but<br />
rather our commitment towards future<br />
generations and our obligation to leave a<br />
better place to live in.” <strong>MBR</strong><br />
Credit: DOI<br />
Oriented to serving the highest-potential<br />
businesses, but also the Public Sector,<br />
Microsoft Hellas proceeds to organizational<br />
changes. The teams of the Public Sector<br />
and of Enterprise Commercial join forces,<br />
under the leadership of Mr. Theodosis<br />
Michalopoulos, who until recently held the<br />
position of Enterprise Commercial Director<br />
of Microsoft for Greece, Cyprus and Malta.<br />
From his new role, as the Enterprise<br />
Commercial and Public Sector Director in<br />
Microsoft for Greece, Cyprus and Malta,<br />
Theodosis Michalopoulos is expected to<br />
contribute to the more efficient operation of<br />
the company and to the digital transformation<br />
of its customers. <strong>MBR</strong><br />
Credit: Corporate Identites<br />
Theodosis Michalopoulos<br />
58