Get Connected Spring 2019

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In this issue: 3 4 High Five Latest news and events A whale of a time Reminiscing at the Hidden Memories Cafe Share your thoughts Why are we asking this question? Because it wasn’t too long ago that if you wanted an answer to a question you looked it up; now you ‘Google it’. 5 6 7 Review of the Connect Commitments View our set of eight service standards New technology to transform your service We have a new technology provider, Castleton Live exhibition from the Otley Show Community events That phrase wouldn’t have made sense a decade ago but now most people know exactly what it means. Google are very good at helping people to understand what they do. In contrast, you have been telling us that we need to be better at explaining what we do and how we do it so we have started a project to ensure that how we look, act and sound clearly and consistently communicates who Connect is. As part of this work we’re asking the people who know us the best how you think we come across as an organisation, your experiences of us compared to other organisations you deal with and how we can improve. Shortly, we and an organisation called ‘Creative Bridge’ will be contacting tenants and customers, selected at random, to invite you to take part in one of a range of activities which might include a link to a very quick survey or a request to come to a focus group. If you are contacted we would be very grateful for your ideas and time but please feel free to say no if you don’t want to be involved. The project will take a year to complete but we hope that, by the end of it, you will start to notice a difference in things such as this newsletter, our website, the way we write to you and answer the phone amongst many other things. 7 Do you have business skills you can share? We are looking for people to mentor and be mentored New website coming soon We’re currently working on an exciting new website and would welcome tenants being involved in influencing the project to help us define our future communications. If you are interested, please contact the Communications Team by email at: communications@ connecthousing.org.uk. 2
High Five Easter office opening times Our offices will be closed on Friday 19th April and Monday 22nd April. We’ll re-open at 9am on Tuesday 23rd April. For all emergencies, including repairs or anti-social behaviour reports during this time, please call 0300 5000 600. May Bank Holiday We will be closed on Monday 6th May and Monday 27th May for the <strong>Spring</strong> Bank Holidays. You will still be able to contact us for emergency repairs and to report antisocial behaviour on 0300 5000 600. New football sessions for men Connect the Ball welcomes men aged 16 and above to organised football sessions at The Zone in Huddersfield every Thursday from 4pm, supported by the County FA. All skill levels welcome. We’ve created a comfortable, friendly atmosphere to enjoy football, with support on the side-lines if you need to get something off your chest. Contact Glen Shaw on glen.shaw@connecthousing.org. uk or call: 07985 887586. Temporary office closure Roundhay Road, Leeds Our office on Roundhay Road, Leeds will be closed from 5pm Friday 12th April and will re-open on Monday 13th May. This is to allow essential building works to take place that will improve the overall experience of the building and to make it much safer. Please call us on 0300 5000 600 if this impacts you or if you have any housing or repairs queries during this period. Organisational update In winter, we reported that we were in early talks with another small housing association about a potential partnership. Following further discussions in January we decided that this was not going to be in the best interests of our tenants and services users, so we will no longer be pursuing that as an option. Instead, we will focus on our exciting plans we have been working on. You can find out more about how to get involved throughout this edition. 3
Page 1: THE MAGAZINE FOR RESIDENTS Spring 2
Page 5 and 6: TENANTS Review of the Connect Commi
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Get Connected Spring 2019

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