Credit Management December 2019

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www.cicm.com ‘‘ I would highly recommend membership as there are a multitude of benefits available. If you are beginning your career in credit management or managing multiple teams, CICM will educate, mentor and support you. Nicky Jones MCICM The value of CICM membership Nicky Jones MCICM FANUC Credit Control Manager, UK Read more about the value of membership and join your credit community by visiting: www.cicm.com/value-of-cicmmembership/ info@cicm.com www.cicm.com 01780 722900
EDUCATION/MEMBERSHIP CICM Study Stars We congratulate all our Studying Members who received their exam and assignment results recently. Here we celebrate some of the CICM Studying Members who have excelled in their exams. Trade Credit Management ACHIEVED 78% I have been working in the credit control industry for almost 20 years now. I have always been passionate about getting money in and I decided to be qualified at a job that I love doing. I have just completed Trade Credit Management after having a break from studying to have my little girl. The study guides helped me to regain focus and structure so I believe this can be tailored around family life. I particularly enjoyed this module as it was very relevant to my current role. It has definitely helped to continue to build on relationships and tackle the divide between the credit and sales department. I have also developed a more in-depth knowledge of the topics covered. I have the Business Law module still to complete in order to obtain my CICM Level 3 Diploma which I plan to take in June 2020. I am currently looking into the different study options available. I believe that having the backing of a CICM qualification will be invaluable to the growth of any organisation. Joanne Turley Business Environment ACHIEVED 97% I took the Business Environment module to contribute towards a Level 3 Diploma in Credit Management – the third out of four modules that I have to complete in order to attain the diploma. This module was especially helpful in developing my knowledge of how the macro-economic environment can influence a business, which will contribute demonstrably towards my current role within Risk. Learning about different management styles and methods of motivation will also be valuable knowledge to have as my career progresses. The most challenging part of the course so far has been fitting the learning around my current work schedule, although the taught days provided by CICM as well as a dedicated Skills Development Coach really help to alleviate some of this pressure. I have now moved on to the Credit Management module which I am enjoying as I can see the theories in action while performing my current job role in Credit Risk. Daniel Holmes Consumer Collections ACHIEVED 83% After graduating five years ago with a 2:1 in Business Management, I knew that the credit management industry was very diverse. Previously, I worked in global project management so debt recovery was something new to me. Studying specific subjects of interest has been a huge eyeopener and has allowed me to enhance my knowledge in vital areas. The most challenging area for me was understanding the quantitative data reports and applying the pro-rata calculations to individuals, as I hadn’t used these techniques much. I believe the Level 3 Diploma has hugely contributed to my career within credit management. I feel much more equipped, especially when dealing with vulnerable debtors, commercial and consumer litigation and applying new techniques to those customers who remain evasive. The resources provided by CICM are very informative and its tutors are dedicated, knowledgeable and supportive. The mock exam available on the portal was of great use and highlighted areas that needed further study in preparation for the exams. I have recently enrolled onto the Level 5 Diploma, starting in January, using the Virtual Classroom option which fits perfectly around my lifestyle as a mother of three young children. Laura Smith Business Law ACHIEVED 97% I decided to take the CICM courses as they are the gold industry standard in training, and I would like to be able to further my career in credit management by gaining recognised qualifications. The modules are broadening my existing knowledge and providing clarification and further insight into areas I have not previously dealt with. So far, I have found the Business Law course the most challenging, but I found the online tutor’s help very useful. It was hard work, with plenty of hours studying in the early morning and after work. I am finding I am able to use the knowledge I have gained in this module to identify potential issues and avoid problems. I aim to complete the Level 3 Diploma next year with the Accounting Principles module, and I would then like to go for a level 5 qualification. Having previously worked in a large, ever-changing credit department, I am particularly interested in process improvement and managing change. I would also like to gain a deeper understanding and more experience of in-depth credit risk analysis, including the use of scorecards for limit setting, as this will greatly help in my current role. Mary-Anne Calvert The Recognised Standard / www.cicm.com / December 2019 / PAGE 47
Page 1 and 2: CREDIT MANAGEMENT CM DECEMBER 2019
Page 3 and 4: DECEMBER 2019 www.cicm.com 32 LEAD
Page 5 and 6: The Recognised Standard / www.cicm.
Page 7 and 8: Companies House goes digital IN a p
Page 9 and 10: Government framework won't alter la
Page 11 and 12: NEWS IN BRIEF Good CICMQ news for p
Page 13 and 14: INSOLVENCY SPECIAL Open all hours R
Page 15 and 16: OPINION ROGUE TRADERS Bogus trade r
Page 17 and 18: INTERVIEW SALE AND RETURN Sean Feas
Page 19 and 20: OPINION AUTHOR - Peter Wallwork bai
Page 21 and 22: Do you want to improve your Digital
Page 23 and 24: As the Winners of the Legal Team of
Page 25 and 26: Branch AGMs and why you should atte
Page 27 and 28: There are easier ways to achieve pe
Page 29 and 30: ASK THE EXPERTS WHAT ROLE DOES TECH
Page 31 and 32: Q&A Jo Kettner, CEO of Company Watc
Page 33 and 34: OPINION AUTHOR - Tim Vine WITH heig
Page 35 and 36: COUNTRY FOCUS Businessinsider.com r
Page 37 and 38: PAYMENT TRENDS Top Five Prompter Pa
Page 39 and 40: Canada best country for social entr
Page 42 and 43: INTRODUCING OUR CORPORATE PARTNERS
Page 44 and 45: INTRODUCING OUR CORPORATE PARTNERS
Page 48 and 49: CAREERS ADVICE Positive thinking Th
Page 50 and 51: HR MATTERS ROUNDUP CASE(S) DISMISSE
Page 52 and 53: OPINION MAKE A WISH Credit Manageme
Page 54 and 55: NEW AND UPGRADED MEMBERS Do you kno
Page 56 and 57: Credit Management magazine FROM 11
Page 58 and 59: BRANCH NEWS KAREN Young, Director o
Page 60 and 61: WHAT'S ON A full list of events can
Page 62 and 63: TAKE CONTROL OF YOUR CREDIT CAREER
Page 64 and 65: Cr£ditWho? CICM Directory of Servi
Page 66 and 67: Cr£ditWho? CICM Directory of Servi
Page 68: INNOVATION LIFT THE MIST WITH CRED

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