Provide an Amazing Customer Service Experience with these 5 Best Wireless Headsets

Provide an Amazing Customer Service Experience with these 5 Best
Wireless Headsets
Hello, Sir! How can I help you?
Sorry, I can’t hear you properly. Could you repeat?
Oh, I’ll try to fix that. Can you hear me now?
<Bip, bip, bip>
Do you recognize the above scenario? If so, you know that no one likes being in such a
situation.
Neither your agents nor your customers.
Background noise, low volume, disturbance, screaking, all of them can affect how well you
perform during the call. If the wireless headset you use is of poor quality, so will be the service
you provide. In order to give your customer the best customer service experience, you have
to use the best wireless call centre headsets.
So, to help you out, here is a list of the best wireless call centre headsets that provide the best
customer service experience.
1. Sennheiser CC 550 IP

Sennheiser is one of the leading names in audio headphones. The German
manufacturer has even broken into the wireless call center headsets market. The CC
550 IP has the precision sound that is expected from all Sennheiser products. This
wireless headset also has a USB connection and a noise-cancelling microphone. The
headset delivers superior sound quality along with voice clarity. This headset also
reduces the echo so the customer can hear the representative clearly. The ActiveGard
technology ensures protection against sound surges and acoustic shock. And, the
padding around the earpieces helps distribute the pressure to provide a comfortable
wearing experience.
2. Jabra Pro 930
The Jabra Pro 930 is a wireless headset that allows users an option to purchase the
duo or the mono variant of the headset. Of course, it depends on the needs of the call
centre as to which one best suits its needs. Agents can take calls from up to a distance
of 120 meters away from their desks. The less-expensive version of these wireless
headsets allows users to make calls from their desk or computer phone. Setting this
wireless call centre headset if really easy. You only need to connect the headset to
their computer using Bluetooth and you are all set.
3. Plantronics Call Centre Headset: HW261N
Plantronics headset HW261N is a professional-grade wireless headset that is available
at a very competitive price. Being lightweight and simple, the Plantronics headset is
comfortable enough to wear for an extended period of time. The audio quality is
enhanced due to its flexible, noise-cancelling microphone and the headset has a
stereo output that may work for you if you need a headset with a single microphone.
4. VXi BlueParrott B350-XT
VXi BlueParrott B350-XT is a relatively inexpensive variant in the line of wireless
headsets. The Bluetooth headset comes in a single ear unit that enables noise
cancellation of up to 96%. This allows the agents to keep their calls away from the
background noise. The VXi BlueParrott B350-XT headset comes with buttons for
volume control, power, and a Parrot button that can be customized. The Parrot button
can be customized via the BlueParrot MySay app. This variant provides almost 24
hours of Talktime. The wireless headset even allows iOS battery charge monitoring.
And, as far as the comfort is concerned, the headband is flexible, making it easy for
you to adjust the headset for a more comfortable fit.
5. Logitech H650e
The Logitech Mono H650e is a modern variant of call center headset. This single ear
unit is ideal for those who need to speak with their coworkers in between calls. The
design is lightweight, making it a comfortable wear for an extended period of time.
The headset also has a noise-cancelling unidirectional mic that focuses the speaker's
voice, removing excess background noise. The headset connects with a USB cable.

Don’t worry, the cable is long enough to connect to computers, not forcing you to lean
over their computers.
Final Words of Advice
In the end, it all comes down to the ratio of price and quality. So, depending upon your budget
and possibilities, choose the most viable option for your business. Each of the headsets that
you find in the aforementioned list offers a great price to quality ratio. Thus, never forget to
choose the wireless call center headphones that provide every function that you are looking
for at a great price deal.