5 VoIP Industry Trends for 2020- Latest Predictions to Watch Out For-converted

5 VoIP Industry Trends for 2020: Latest Predictions to
Watch Out For
And just like that, 2019 is over. The digitization of communication shows no signs of slowing
down and with that, the VoIP (Voice Over Internet Protocol) industry is expected to grow
exponentially. Certain VoIP trends have been intensifying over the past couple of years,
including the consolidation of online communication technologies, increased mobility of VoIP
software, growing security issues, and slow death of analogue phone systems.
Once upon a time, business phone systems were reserved for enterprises with hundreds of
traditional phones. However, VoIP technology has made business communication highly
accessible for small as well as giant companies. VoIP phone systems allow users to make voice
calls over the internet, instead of using old school phone systems or mobile phones that rely
on cellular networks.
Heading into 2020, here is a comprehensive list of the 5 most important VoIP industry trends
to watch out for as we enter into 2020.

1. 5G Will Go Mainstream
The fast-paced business landscape requires a communication process that can keep
up with it. This is why the adoption of 5G networks are among the most talked-about
while considering VoIP trends of today.
5G networks is a technology poised to transform the internet connectivity as we know
it. It is built to enable faster communication and response rates whilst eliminating call
jitter and packet loss during data transfer. Consequently, this technology will allow
internet users to have a better broadband connection, lightning-fast browsing speeds,
as well as increased network capacities.
2. Artificial Intelligence for Customer Service
Artificial intelligence is EVERYWHERE. It is on Netflix, trying to find out what shows
should be recommended for you. It is on your social media platform, making sure you
are getting updates from people most relevant to you. Moreover, it is on the sites you
visit, asking you what it is you need help with via Chatbots.
VoIP technology won't be any different in the next few years. As a result, last year saw
an increase in AI start-ups and the adoption of VoIP technology across various sectors
and industries. This is a trend that is expected to bleed into 2020 and beyond. After
all, it does offer a huge number of benefits for professionals.
3. Smarter VoIP Assistants
Continuing on the topic of AI, the past couple of years have seen the rise of virtual
assistants. Studies have revealed that this year, significant growth will be witnessed in
the users of voice assistants. With continual advances in language processing, you can
expect these virtual assistants to be even smarter in the sense that these can respond
to more complicated queries from users. However, it is imperative to note that this
technology is not limited to making internet communications faster and easier. Just
imagine what it can do for your VoIP phone system.
For instance, these virtual assistants can help you automate a lot of mundane
processes such as sending calls to voice mails or routing calls to respective agents.
Moreover, with this technology at your disposal, you no longer need to forward simple
queries to agents because the virtual assistant can answer it for you.
4. The Rise of Mobile Unified Communications
Mobility has transformed the way humans go about their routine lives. Phones are no
longer used just for calling and messaging. These devices are like mini-computers that
allow users to check their social media feeds, IM their friends, or even shop from the
comfort of their own home.

From a business perspective, mobility has opened up a lot of new doors in terms of
optimizing efficiency and productivity. It will allow business teams to get in touch with
each other more conveniently. Moreover, it can help them accommodate customers
faster and more efficiently. That being said, it is expected that more professionals will
soon adapt app-based virtual assistants to make business calls, conferencing, and
arranging team meetings.
5. VoIP Support for IoT
VoIP technology is evolving beyond sending voice and video packets. So, you can
expect VoIP phone systems will remain relevant by ensuring that all its endpoints such
as speakers, microphones, and cameras work to connect with other devices. This is
where IoT and VoIP technology intertwine.
When used hand-in-hand, VoIP technology and IoT can revolutionize the entire way
businesses operate. For example, businesses can set up smart offices. These
workspaces can be as simple as having a network that collects data from your office
system so that employees can have all the required information at their disposal. It
can also be as complex as having voice-activated workspaces wherein you can ask the
VoIP to record and arrange meetings for you.
Take Advantage of VoIP for your Business
VoIP technology brings tangible business benefits to the table. On one hand, a small business
can take advantage of VoIP technology as a cost-effective alternative to traditional phone and
communication systems. On the other hand, a large corporation can use it to optimize the
way they handle all business communications.
That being said, VoIP phones could very well be the standard technology for business
communication is the years to come. Hopefully, with this compilation of VoIP industry trends
for 2020, you were able to get a better idea as to how your business can leverage these
industry shifts to gain strategic business advantage.