5 VoIP Industry Trends for 2020- Latest Predictions to Watch Out For-converted

1. 5G Will Go Mainstream
The fast-paced business landscape requires a communication process that can keep
up with it. This is why the adoption of 5G networks are among the most talked-about
while considering VoIP trends of today.
5G networks is a technology poised to transform the internet connectivity as we know
it. It is built to enable faster communication and response rates whilst eliminating call
jitter and packet loss during data transfer. Consequently, this technology will allow
internet users to have a better broadband connection, lightning-fast browsing speeds,
as well as increased network capacities.
2. Artificial Intelligence for Customer Service
Artificial intelligence is EVERYWHERE. It is on Netflix, trying to find out what shows
should be recommended for you. It is on your social media platform, making sure you
are getting updates from people most relevant to you. Moreover, it is on the sites you
visit, asking you what it is you need help with via Chatbots.
VoIP technology won't be any different in the next few years. As a result, last year saw
an increase in AI start-ups and the adoption of VoIP technology across various sectors
and industries. This is a trend that is expected to bleed into 2020 and beyond. After
all, it does offer a huge number of benefits for professionals.
3. Smarter VoIP Assistants
Continuing on the topic of AI, the past couple of years have seen the rise of virtual
assistants. Studies have revealed that this year, significant growth will be witnessed in
the users of voice assistants. With continual advances in language processing, you can
expect these virtual assistants to be even smarter in the sense that these can respond
to more complicated queries from users. However, it is imperative to note that this
technology is not limited to making internet communications faster and easier. Just
imagine what it can do for your VoIP phone system.
For instance, these virtual assistants can help you automate a lot of mundane
processes such as sending calls to voice mails or routing calls to respective agents.
Moreover, with this technology at your disposal, you no longer need to forward simple
queries to agents because the virtual assistant can answer it for you.
4. The Rise of Mobile Unified Communications
Mobility has transformed the way humans go about their routine lives. Phones are no
longer used just for calling and messaging. These devices are like mini-computers that
allow users to check their social media feeds, IM their friends, or even shop from the
comfort of their own home.