Espoo Magazine 4-2019
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This is how a video appointment works:<br />
AT YOUR SERVICE<br />
TEXT TIINA PARIKKA<br />
PHOTO TIMO PORTHAN<br />
1. Log in to the<br />
appointment portal<br />
using your online<br />
banking credentials<br />
or Mobile ID.<br />
2. Book a video<br />
appointment.<br />
3. A link to the<br />
appointment will be<br />
sent to the email<br />
address you provide.<br />
4. Make sure that<br />
you use a device<br />
with a camera and<br />
microphone for the<br />
appointment.<br />
5. Click the link to<br />
begin the<br />
appointment at the<br />
prescribed time.<br />
* smartphone,<br />
tablet or<br />
computer<br />
From now on,<br />
you won’t necessarily<br />
need to leave home to<br />
get a sick leave certificate.<br />
Nurse Tanja Liljegren has<br />
received nothing but<br />
positive feedback about<br />
the new service.<br />
Behind the Screen<br />
”Video appointments are part of my work,<br />
as they are for all on-call nurses. The only<br />
difference between a video appointment<br />
and an appointment at a health centre is<br />
that you can’t touch the patient. However, patients<br />
that need sick leave are usually suffering from<br />
colds or stomach problems, and their ill-health is<br />
usually clearly visible.<br />
I’ve been involved in this project since the pilot<br />
phase in 2016. Here at Samaria Health Centre, we’ve<br />
been offering online appointments since the beginning<br />
of the year and have had about 600 video meetings<br />
to date. The service has been gradually introduced<br />
at other health centres, too.<br />
In the early stages in particular, we asked customers<br />
for their opinions of the service and the<br />
feedback has been nothing but positive. The service<br />
has been praised for being easy to use, and<br />
because it means that people don’t have to leave<br />
home when they’re sick.<br />
Video appointments are just one of the<br />
digital health services that we are continually<br />
developing. The next one will be the Omaolo<br />
service – a questionnaire that will help you determine<br />
which kind of treatment you should seek.<br />
In the future, you may even be able to have a<br />
doctor’s appointment online.<br />
I also man the phone service and work as a<br />
wound dresser. And I’ve just graduated as an advanced<br />
practice nurse, that is, I also have the right<br />
to prescribe medication.”<br />
Nurse Tanja Liljegren<br />
has worked at the<br />
Samaria healthcare<br />
centre for seven years.<br />
She considers video<br />
appointments to be a<br />
natural part of her job<br />
description. “My work<br />
is always changing, and<br />
new working methods<br />
will be introduced.”<br />
4/<strong>2019</strong> ESPOO MAGAZINE >> 7