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Espoo Magazine 4-2019

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This is how a video appointment works:<br />

AT YOUR SERVICE<br />

TEXT TIINA PARIKKA<br />

PHOTO TIMO PORTHAN<br />

1. Log in to the<br />

appointment portal<br />

using your online<br />

banking credentials<br />

or Mobile ID.<br />

2. Book a video<br />

appointment.<br />

3. A link to the<br />

appointment will be<br />

sent to the email<br />

address you provide.<br />

4. Make sure that<br />

you use a device<br />

with a camera and<br />

microphone for the<br />

appointment.<br />

5. Click the link to<br />

begin the<br />

appointment at the<br />

prescribed time.<br />

* smartphone,<br />

tablet or<br />

computer<br />

From now on,<br />

you won’t necessarily<br />

need to leave home to<br />

get a sick leave certificate.<br />

Nurse Tanja Liljegren has<br />

received nothing but<br />

positive feedback about<br />

the new service.<br />

Behind the Screen<br />

”Video appointments are part of my work,<br />

as they are for all on-call nurses. The only<br />

difference between a video appointment<br />

and an appointment at a health centre is<br />

that you can’t touch the patient. However, patients<br />

that need sick leave are usually suffering from<br />

colds or stomach problems, and their ill-health is<br />

usually clearly visible.<br />

I’ve been involved in this project since the pilot<br />

phase in 2016. Here at Samaria Health Centre, we’ve<br />

been offering online appointments since the beginning<br />

of the year and have had about 600 video meetings<br />

to date. The service has been gradually introduced<br />

at other health centres, too.<br />

In the early stages in particular, we asked customers<br />

for their opinions of the service and the<br />

feedback has been nothing but positive. The service<br />

has been praised for being easy to use, and<br />

because it means that people don’t have to leave<br />

home when they’re sick.<br />

Video appointments are just one of the<br />

digital health services that we are continually<br />

developing. The next one will be the Omaolo<br />

service – a questionnaire that will help you determine<br />

which kind of treatment you should seek.<br />

In the future, you may even be able to have a<br />

doctor’s appointment online.<br />

I also man the phone service and work as a<br />

wound dresser. And I’ve just graduated as an advanced<br />

practice nurse, that is, I also have the right<br />

to prescribe medication.”<br />

Nurse Tanja Liljegren<br />

has worked at the<br />

Samaria healthcare<br />

centre for seven years.<br />

She considers video<br />

appointments to be a<br />

natural part of her job<br />

description. “My work<br />

is always changing, and<br />

new working methods<br />

will be introduced.”<br />

4/<strong>2019</strong> ESPOO MAGAZINE >> 7

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