Heartbeat March 2020

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<strong>March</strong> <strong>2020</strong><br />

Sandwell and West Birmingham<br />

NHS Trust<br />

The pulse of community health, Leasowes, Rowley Regis, City Hospital, Sandwell General and the Midland Metropolitan University Hospital<br />

Issue 126<br />


page 3<br />

COVID-19: All<br />

the guidance<br />

you need<br />

Organ and<br />

tissue donation<br />

law is changing<br />

GEMS launch<br />

Your Health<br />

Partnership is now<br />

part of #SWBFamily<br />

Pages 3 to 10<br />

Page 11<br />

Pages 13<br />

Page 15

Welcome to the <strong>March</strong> edition of<br />

<strong>Heartbeat</strong>.<br />

We find ourselves in this unique and<br />

unparalleled situation. In tough times<br />

our workplace has shown just how<br />

caring and kind it is – something we<br />

can all be proud of.<br />

This month we bring you stories from<br />

across the organisation. Please enjoy<br />

and catch up on the latest news from<br />

your colleagues.<br />

Contact us<br />

Communications Team<br />

Ext 5303<br />

swbh.comms@nhs.net<br />

Communications Department<br />

Ground Floor, Trinity House<br />

Sandwell Hospital<br />

Published by<br />

Communications Team<br />

Sandwell and West Birmingham<br />

Hospitals NHS Trust<br />

Designed by<br />

Medical Illustration,<br />

Graphics Team<br />

Sandwell and West Birmingham<br />

Hospitals NHS Trust<br />

Submit an idea<br />

If you’d like to submit an idea<br />

for an article, contact the<br />

communications team<br />

Ext 5303<br />

swbh.comms@nhs.net<br />

HELLO<br />

Stay updated<br />

We send out a Communications<br />

Bulletin via email every day and you<br />

can now read <strong>Heartbeat</strong> articles<br />

throughout the month on Connect.<br />

Don't forget you can follow us on:<br />


Everyone matters as we work<br />

with flexibility and kindness<br />

I have been overwhelmed over recent<br />

weeks by the dedication of colleagues<br />

in our acute medical unit, teams in<br />

theatres, the new Care Homes Service,<br />

primary care and our midwives too,<br />

all working differently to help meet<br />

the challenge of COVID-19. The Board<br />

stands with you. The compassion of<br />

our teams is inspiring particularly in<br />

our A&Es and acute medical areas. I<br />

know that many of you are frightened<br />

and concerned, and that you have<br />

loved ones who echo those fears. At<br />

a senior clinical and managerial level<br />

we are needing to make sense of what<br />

has to happen, learning from London<br />

and overseas, and trying to balance<br />

a Trust response, with one from the<br />

wider region, and consider national<br />

instructions too.<br />

Last Friday we reviewed progress as a Board<br />

and talked through with Toby, Liam and the<br />

team how the first few weeks of mobilisation<br />

had gone. It is clear locally and nationally<br />

that PPE is a real issue with some stock<br />

inflow being patchy. We have gone above<br />

PHE recommendations in many cases. We<br />

have a few hoarders internally and our initial<br />

supply to community settings was not clear<br />

to all colleagues. With the new stock rooms<br />

at the Lyng, D18 and so on, and with the<br />

army now organising the drop, I believe<br />

we can get to a place where – if we can<br />

sort scrubs – we can be confident of<br />

coming on shift with what you need, even<br />

as we expand.<br />

Testing for staff is a nationwide issue. I was<br />

pleased that we were pretty much first out<br />

of the start gate ten days ago with<br />

swabbing, and huge thanks to our<br />

community testers for that. Now the<br />

country is gearing up to “test, test, test”<br />

and I know we will want to make sure that<br />

local GPs, social workers, nurses and ward<br />

service officers are at the forefront. With<br />

the strength of our laboratories within Black<br />

Country Pathology I am sure we are well<br />

placed to begin to get on top of this. The<br />

evidence from overseas seems clear that part<br />

of the curve flattening comes from getting<br />

organised and targeted tests.<br />

However heroic the language used nationally<br />

or locally, the pandemic will bring tragedy<br />

into households and trauma for teams who<br />

see people die before their time, and possibly<br />

without some of their family members able<br />

to visit. We have emphasised psychological<br />

wellbeing and I would urge you to use the<br />

services on offer. Confide in colleagues.<br />

Take time out. Find space to support others.<br />

Where you can, find private places to discuss<br />

your concerns, without showing our patients<br />

the anxiety we share. With social distancing,<br />

and better use of technology, we can find<br />

safe ways to give each other time and<br />

respect and try to support one another.<br />

I know that being asked to work so<br />

differently is an extraordinary request - being<br />

asked to move to a hotel room (or caravan).<br />

I share your worry about other patients<br />

delayed from our care. I am pleased we<br />

have prioritised End of Life Care with the<br />

changes at Leasowes. It is really important<br />

that we look after people with underlying<br />

health conditions among our students, staff<br />

and volunteers. I suspect we are getting<br />

our response broadly right, but sometimes<br />

precisely wrong. Everyone matters and<br />

we need to work hard to find individual<br />

solutions, with flexibility and kindness. We<br />

really do want to hear from you to learn<br />

of your concerns so please get in touch.<br />

We support the difficult decisions you are<br />

having to make as we gear up and see more<br />

patients needing our care. The Trust and NHS<br />

will come through this, as will the country.<br />

How we look after each other now will<br />

define what comes next. Stay well and wash<br />

your hands, often.<br />

Richard Samuda, Trust Chairman<br />

Harjinder Kang, Vice-Chairman<br />

Kate Thomas, Non-Executive Director<br />

Lesley Writtle, Non-Executive Director<br />

Marie Perry, Non-Executive Director<br />

Mick Laverty, Non-Executive Director<br />

Mike Hoare, Non-Executive Director<br />

Waseem Zaffar, Non-Executive Director<br />

Chairman, Richard Samuda

Our Trust’s plan to manage<br />

the pandemic<br />

Treating and caring for a significantly<br />

larger number of patients who may<br />

become increasingly unwell has been<br />

the main challenge for us caused by<br />

coronavirus. We now have a clear plan<br />

in place to manage both the patient<br />

needs and help all colleagues stay<br />

healthy and at work.<br />

Our plan has six parts:<br />

1. Expanding our critical<br />

care capacity<br />

Intensive care will expand into D16 at City<br />

Hospital and Newton 1 (OPAU) at Sandwell<br />

Hospital as this is required. Anaesthetists<br />

and intensivists will run these facilities with<br />

nurses and health care assistants. In order to<br />

properly staff these newly expanded areas<br />

we will need an additional 160 colleagues<br />

to join that team, who will come initially<br />

from theatres but will also need colleagues<br />

in some speciality roles and other ward<br />

areas. Our training has been developed to<br />

equip colleagues with the skills they need.<br />

2. Changes to medical rotas in<br />

our assessment areas and wards<br />

Doctors in higher level training and those<br />

who have been recently working on our<br />

medical wards and assessment units have<br />

to date been staffing these areas. We will<br />

increasingly need to look to doctors from<br />

other areas supporting the rotas including<br />

from surgical and less acute specialties.<br />

Information on the training available is on<br />

Connect.<br />

3. Non-ward based clinicians<br />

to be moved to work on our<br />

wards<br />

With the expanded critical care units and<br />

extra wards open we know we will need<br />

the support of about 100 nurses and<br />

health care assistants, who currently work<br />

in other areas, to care for patients in our<br />

community and acute wards. Training has<br />

been developed and individuals are being<br />

contacted directly to be asked to take on a<br />

new ward-based role.<br />

4. New hires and other<br />

colleagues deployed differently<br />

We are still recruiting! Our therapy support<br />

to our ward areas remains vital and we<br />

know that we will need an increase in<br />

colleagues worked as ward clerks, health<br />

care assistants and ward service officers.<br />

People may be asked to fulfil one of these<br />

roles with the appropriate training.<br />

COVID-19<br />

5. Payment for working<br />

differently<br />

If you are deployed to work in a different<br />

role you will be paid the higher amount<br />

of either your existing salary or new<br />

salary. We will aim to accommodate your<br />

personal circumstances in developing<br />

shift patterns and, where possible, will<br />

move pairs of people from teams to<br />

new roles. Our bank shift rates will also<br />

increase.<br />

6. Integrated care at scale<br />

Acute and community services remain<br />

integrated and we will look to move<br />

roles between different areas. We<br />

continue to support primary care<br />

with staffing and personal protective<br />

equipment (PPE), in particular the<br />

two GP practices in our areas that are<br />

operating solely for COVID-19 patients –<br />

Aston Pride and Parsonage Street.<br />

Thank you to all colleagues who<br />

are and will be working in different<br />

ways to support patients and each<br />

other. You are truly our NHS Heroes.<br />

Intensive care training began on 30 <strong>March</strong> <strong>2020</strong><br />


Trust areas turn red and blue<br />

COVID-19<br />

So that it is clear for all colleagues, our wards and clinical<br />

departments are now designated either red or blue.<br />

Red Areas<br />

Blue Areas<br />

Red wards are areas where there are patients being cared for<br />

who are either confirmed as having COVID-19 or displaying<br />

COVID-19 symptoms. In these areas it is vital that the correct<br />

personal protective equipment (PPE) is worn. Each ward door<br />

has an image of what PPE should be worn on entry and for<br />

what procedures.<br />

Blue wards are areas where the patients have no symptoms<br />

of COVID-19. In these areas the PPE requirements are to wear<br />

a fluid-resistant surgical face mask, disposable apron and<br />

disposable gloves.<br />

Our lifts<br />

Minimising the risk of infection spread is vital. Because of this our lifts are also designated as either red or blue: red for the transfer<br />

of patients with COVID-19 symptoms and blue for all other lift usage<br />


Managing your health and wellbeing<br />

during COVID-19<br />

Taking care of yourself and in particular,<br />

your psychological health is as<br />

important as your physical health in the<br />

extraordinary times we find ourselves<br />

living in. Self-care is different for<br />

everyone and finding coping mechanisms<br />

that work for you will help to boost your<br />

emotional and mental wellbeing.<br />

To help you stay healthy during this time we<br />

have a wide array of resources available.<br />

Free and confidential<br />

counselling<br />

The Trust offers a free and confidential<br />

counselling service. If you would like<br />

to speak to someone you can call<br />

extension 3306 and ask for a counselling<br />

appointment.<br />

A drop-in counselling service can be<br />

accessed via one of the Trust’s accredited<br />

counsellors on the following days and times:<br />

Mondays: 7pm - 9pm. Linda can be<br />

reached on 07973 664125.<br />

Thursdays: 7 pm - 9 pm. Tony can be<br />

reached on 07970 225929.<br />

You can also access 24/7 counselling<br />

through Health Assured Counselling on<br />

0800 783 2808.<br />

Resilience coaching –<br />

confidential 1-1 support<br />

Resilience Coaching is a 1-1 confidential<br />

conversation and delivered using technology<br />

to make it as easy as possible for colleagues<br />

to access. If you would like to have an<br />

initial conversation to see if this might help,<br />

please email richard.burnell@nhs.net Visit<br />

Connect for further information.<br />

Unmind<br />

Unmind is a mental health platform that<br />

empowers you to proactively improve your<br />

mental wellbeing. Using scientifically-backed<br />

assessments, tools and training you can<br />

measure and manage your personal mental<br />

health needs, including digital programmes<br />

designed to help with stress, sleep, coping,<br />

connection, fulfilment and nutrition.<br />

How to access Unmind:<br />

• Go to nhs.unmind.com/signup<br />

• Sign up with your NHS email address<br />

• Download the Unmind app from your<br />

app store - your organisation name<br />

is NHS<br />

If you do not see your NHS email domain or<br />

have another support query, please visit the<br />

FAQs and support for more information.<br />

Free access to wellbeing apps<br />

NHS staff have been given<br />

free access to several<br />

wellbeing apps from now<br />

until the end of December<br />

<strong>2020</strong> to support your mental<br />

health and wellbeing.<br />

Headspace<br />

Headspace is a science-backed app in<br />

mindfulness and meditation, providing unique<br />

tools and resources to help reduce stress,<br />

build resilience, and aid better sleep.<br />

How to access Headspace:<br />

• Go to www.headspace.com/nhs to<br />

access this app.There is an option to<br />

select clinical or non-clinical staff to start<br />

enrolling.<br />

• You will need to use your NHS email<br />

address to sign up<br />

Access their FAQs and support for more<br />

information.<br />

COVID-19<br />

Sleepio and Daylight<br />

(developed by Big Health)<br />

Sleepio is a clinically-evidenced sleep<br />

improvement programme that is fully<br />

automated and highly personalised,<br />

using cognitive behavioural techniques<br />

to help improve poor sleep.<br />

Daylight is a smartphone-based app that<br />

provides help to people experiencing<br />

symptoms of worry and anxiety, using<br />

evidence-based cognitive behavioural<br />

techniques, voice and animation.<br />

How to access Sleepio:<br />

• Go to sleepio.com/access<br />

• Sign up for an account using your<br />

name and email address<br />

• Click ‘Personalise Sleepio’<br />

• Get started.<br />

How to access Daylight:<br />

• Go to trydaylight.com/access<br />

• Answer a few short questions to<br />

tailor the programme to you<br />

• Sign up for an account using your<br />

name and email address<br />

• Download the Daylight smartphone<br />

app (search ‘Daylight - Worry Less’<br />

on both iPhone and Android)<br />

• Get started.<br />

For technical support please<br />

contact hello@sleepio.com or<br />

hello@trydaylight.com<br />

Priority shopping at<br />

supermarkets<br />

Many of the major supermarkets have a<br />

reserved time for NHS workers to do their<br />

shopping outside of busy periods.<br />

• Sainsbury’s - every day from 7.30 am<br />

- 8 am<br />

• Asda - Monday, Wednesday and Friday<br />

8 am – 9 am<br />

• Tesco - Every Sunday, priority browsing<br />

hour before checkouts open<br />

• Co-op - Monday – Saturday, 8 am –<br />

9 am and Sunday 10 am – 11 am<br />

• Marks and Spencer - Tuesday and<br />

Friday – the first hour of opening<br />

• Morrisons - Monday to Saturday, the<br />

first hour of opening<br />

• Iceland - Monday to Friday, the final<br />

hour of trading.<br />

• Aldi - open 30 minutes early on<br />

Sundays for NHS, police and fire service.<br />

Priority entry will be given to those with<br />

an NHS badge at any time of the day.<br />

Why not visit our very own pop<br />

up shop?<br />

Your Trust Charity has recently launched a<br />

pop up shop at Sandwell Hospital. This shop is<br />

specifically for our frontline colleagues.<br />

You are able to purchase essential items such<br />

as pasta, fruit, toilet roll and cleaning products.<br />

Only card and contactless payments are accepted<br />

and items are limited to one per person.<br />

The pop up shop is located in seminar room<br />

seven, learning and development. The shop will<br />

be open on the following days and times:<br />

• Monday, Wednesday and Friday<br />

• 7.30am – 10am and 13.30 – 16.00<br />

We are working with a local business near<br />

City Hospital to try and secure priority<br />

entrance to staff with preference on<br />

selected goods. We’re also working hard to<br />

provide colleagues in the community with<br />

access to care packages. Watch this space<br />

for more information!<br />


Face visor<br />

Disposable<br />

gloves<br />

FFP3<br />

Long<br />

sleeved<br />

gown<br />

Scrubs<br />

Surgical<br />

face mask<br />

Disposable<br />

apron<br />

Disposable<br />

gloves<br />

This does not mean that in COVID ward areas this protection<br />

must be worn all the time or by all entrants<br />

Face visor<br />

Disposable<br />

gloves<br />

FFP3<br />

Long<br />

sleeved<br />

gown<br />

Taking care to protect each other<br />

COVID-19<br />

Know when to self-isolate<br />

For colleagues who have symptoms of<br />

either a persistent cough or a raised<br />

temperature the guidance is that you selfisolate<br />

for a minimum of 7 days from<br />

the date your symptoms started. When<br />

self-isolating, notify your line manager and<br />

confirm the date of your self-isolation and<br />

discuss whether you are able to undertake<br />

any work at home.<br />

On day 8, if your symptoms have improved,<br />

you feel better and you have no fever you<br />

are able to return to work.<br />

Isolation when living in a symptomatic<br />

household<br />

If you live in a household where one of your<br />

household develops symptoms, then all<br />

members of the household must selfisolate<br />

at home for a period of 14 days.<br />

This isolation period starts from the date<br />

that the first person in the household began<br />

showing symptoms. If you are a patientfacing<br />

colleague we would strongly<br />

recommend that you move into one of<br />

our hotel rooms.<br />

Staff who have had contact with<br />

patients who are confirmed positive for<br />

COVID-19<br />

If you have been in contact with patients<br />

who are confirmed positive for COVID-19<br />

you can remain at work if you do not have<br />

symptoms. If you become symptomatic<br />

at any point, you must self-isolate in<br />

line with the guidance.<br />

Hotel accommodation is on offer to you<br />

You may find you have to remove yourself<br />

from your normal home, either to protect<br />

your loved ones or ensure you are able to<br />

help the NHS by staying well. We would<br />

urge colleagues to consider this option,<br />

which all of the NHS is working through.<br />

Leaving loved ones and established<br />

households is not easy, but as travel gets<br />

tougher, shift patterns change, and it<br />

becomes ever more vital to be ready for an<br />

evolving patient care emergency.<br />

To book a room please contact the team on<br />

swbh.hotel-booking@nhs.net<br />

If your request is out of hours, you will get<br />

an out of office email with instructions of<br />

the number to call in order to book your<br />

room.<br />

In addition, we have got on-site<br />

accommodation available for up to seven<br />

days aimed primarily at people working<br />

exhausting shift patterns or live far away.<br />

You can connect with that offer through<br />

our accommodation service via IVOR. We<br />

have paused refurbishment work on some<br />

rooms while we face the first phase of<br />

COVID-19.<br />

Personal Protective Equipment (PPE)<br />

What should I wear?<br />

Our guidance on the correct PPE to use has<br />

been in most cases ahead of the national<br />

guidance from Public Health England and<br />

is to ensure that we protect all colleagues<br />

caring for patients who may or may not<br />

have COVID-19.<br />

For all contacts with patients you<br />

should wear:<br />

• Fluid-resistant surgical mask<br />

• Disposable gloves<br />

• Disposable apron<br />

This now includes all visits to patients in<br />

their own homes and clinic appointments.<br />

Sandwell and<br />

West Birmingham<br />

LOW<br />


AREA<br />

On entering this ward<br />

you MUST wear a<br />

surgical mask<br />

In blue areas you should wear:<br />

• Fluid-resistant surgical mask<br />

• Disposable gloves<br />

• Disposable apron<br />

NHS Trust<br />

Please ensure you wear the<br />

correct PPE in this area.<br />

In red areas you should wear:<br />

• Fluid-resistant surgical mask<br />

• Disposable gloves<br />

• Disposable apron<br />

If you are doing aerosol-generating<br />

procedures (AGPs) or you are providing<br />

close care (within 1 metre) of a +COVID<br />

patient who is at risk of rapid deterioration<br />

you should wear:<br />

• FFP3 mask that you have been face<br />

fitted for<br />

• Face visor<br />

• Long-sleeved gown<br />

• Disposable gloves<br />

• Disposable apron<br />

Sandwell and<br />

West Birmingham<br />

HIGH<br />



Aerosol<br />

Generating<br />

Procedure (AGP)<br />

Hand washing<br />

COVID-19 suspected<br />

or confirmed or not<br />

been screened<br />

for symptoms<br />

Hand washing<br />

NHS Trust<br />

Close care of +COVID-19<br />

patients (less than 1 metre)<br />

where rapid deterioration<br />

is likely<br />

Hand washing<br />

Where should I get my PPE from?<br />

PPE stocks are available in all ward<br />

areas, clinical departments and<br />

community bases. There are stocks<br />

available from distribution hubs<br />

across the Trust including Rowley<br />

Regis Hospital, the Lyng, D18 at City<br />

Hospital and the Bryan Knight Suite<br />

at Sandwell Hospital.<br />

PPE stations are in place outside wards.<br />

These allow staff coming onto a ward<br />

to put on the correct PPE before<br />

entering. It is primarily intended for the<br />

use of porters, therapists, pharmacists,<br />

transport colleagues and ward service<br />

officers. Wards should not use the<br />

station to replenish their own stocks.<br />

This must be sought from their site<br />

distribution hub.<br />

How do I get FIT tested?<br />

More FIT testing sessions are in<br />

place and you can book your own<br />

appointment by calling 5050. You don’t<br />

need to take a mask with you. You will<br />

be supplied with the correct FFP3 mask<br />

as part of your FIT test.<br />


It’s not all about hospitals: Read about<br />

our community response to COVID-19<br />

Mel Roberts<br />

Group Director of<br />

Operations - Primary<br />

Care, Community<br />

and Therapies<br />

Most of the services in the community<br />

have had to think quickly about how they<br />

previously delivered care and what they<br />

need to do now. This has meant that<br />

some of the developments have needed to<br />

happen at pace. Community teams have<br />

been amazing in how quickly they have<br />

responded to these changes and developed<br />

their own ideas about how to provide care<br />

safely for our vulnerable patients. Services<br />

that were deemed more ‘routine’ or nonessential<br />

have either been scaled back or<br />

are being offered virtually via technology.<br />

Helen Hurst<br />

Director of<br />

Midwifery<br />

Babies will not stop arriving and unlike<br />

many other services, we cannot reschedule<br />

for a later date! Our service comes with a<br />

time specific package, an incubation period<br />

all of its own - 40 weeks approximately. So,<br />

how can we do things differently?<br />

Well, we have a developed a business<br />

continuity plan based on guidance from<br />

the Royal College of Obstetricians and<br />

Gynaecology that covers the impact on our<br />

available workforce. Our consultants in both<br />

obstetrics and neonates are undertaking<br />

clinics remotely where possible and we have<br />

aligned the pathways to reduce the need<br />

for multiple appointments. Our sonography<br />

team and obstetricians have developed a<br />

plan for screening of unborn babies, with<br />

reduced attendances. Our community<br />

Face to face activity has been reduced to<br />

minimise the infection control risk.<br />

Admission avoidance visits across the<br />

community continues to be a priority as<br />

does support to discharge patients from<br />

ward areas to ensure patient flow.<br />

There is no doubt that these are difficult<br />

times. Everyone is affected personally<br />

in a different way. There are anxieties,<br />

mostly around PPE and safety. Front line<br />

colleagues are worried because community<br />

work in patients’ own homes can be quite<br />

unknown until you get there. But there<br />

are also worries about family situations<br />

– elderly relatives, childcare and loved<br />

ones. Colleagues are coping remarkably<br />

well during what is a very uncertain time.<br />

There is a real sense that we are all in this<br />

together and a willingness to be flexible to<br />

do what needs to get us all through.<br />

teams are working from their bases on<br />

the whole, undertaking post-natal triaging<br />

and ensuring our most vulnerable families<br />

continue to have care in their homes, whilst<br />

we deliver other care via postnatal clinics.<br />

Inpatient (maternity and neonates) services<br />

have created hot zones and pathways<br />

to care for our women and babies with<br />

confirmed or suspected COVID-19. These<br />

areas are also used by our community staff,<br />

ensuring we are working together as one<br />

family.<br />

We are all anxious, worried and scared.<br />

But we are coming together united in<br />

one belief that we will persevere. We will<br />

ensure all our staff, women and families are<br />

supported during this unprecedented time<br />

and things that we put in place now will<br />

help to shape our service to come.<br />

As midwives our worry is that women will<br />

choose not to engage with us as they are<br />

scared and we see an increase in mortality<br />

and morbidity that we have worked so hard<br />

to reduce. Now, more than ever, we need to<br />

listen and advise.<br />

COVID-19<br />

Dottie Tipton<br />

Primary Care<br />

Liaison Manager<br />

There have been several changes to GP<br />

practices and how they work. We now<br />

have two ‘hot’ sites set up to manage<br />

symptomatic patients from practices across<br />

Sandwell and West Birmingham - Parsonage<br />

Street that previously housed the Walk in<br />

Centre and our own Lyndon Health Centre,<br />

and Aston Pride Health, which was a branch<br />

practice of Newtown Health Centre. All<br />

patients will be booked into appointments<br />

at these sites by their own GP Practice<br />

or by colleagues in NHS 111. Walk-in<br />

appointments are not available.<br />

Practices across Ladywood, Perry Barr and<br />

Sandwell have swiftly moved all services<br />

to a telephone triage model, much like<br />

our hospital outpatient clinics. For a few<br />

patients that will mean they will be invited<br />

into practice to be seen, if the consultation<br />

by phone or video is not enough.<br />

A home visiting service went live on 30<br />

<strong>March</strong> with an initial capacity of 10 slots<br />

per day and plans to expand. The service<br />

will take referrals from practices for patients<br />

who need a home visit but do not require<br />

district nurse input. Some practices have<br />

seen as much as 25 per cent reduction in<br />

available workforce and therefore practices<br />

are looking to reduce the number of sites<br />

that patients are seen face to face.<br />

It’s not all plain sailing, though and practices<br />

are worried about a number of things<br />

including whether they can have access<br />

to staff testing which we are looking to<br />

support.<br />

Cheryl Newton<br />

Group Director of<br />

Nursing - Women<br />

and Child Health<br />

Children and families in our communities<br />

still require support, even more so with the<br />

requirements of self-isolation and social<br />

distancing. The formal and informal support<br />

networks for families with newborn,<br />

toddlers or school age children are now<br />

significantly reduced which can mean<br />

people need more support from us, not less.<br />

We are using various technology to give<br />

them access to our community children’s<br />

nursing team when they need us.<br />

We recognise that some of our families with<br />

increased vulnerabilities may still need face<br />

to face contact and this is being maintained<br />

where possible. We have developed<br />

business continuity plans across all of the<br />

children’s community services. Our staff<br />

groups are adopting a flexible approach to<br />

providing on-going support to our children<br />

and families. We are utilising technology<br />

to provide virtual appointments where<br />

appropriate and offering face to face<br />

contacts for those children who<br />

require it.<br />

The impact of self- isolation and social<br />

distancing on the emotional health and<br />

well-being of our communities remains<br />

to be seen. Our main aim is to help<br />

families continue to reach out to our<br />

services for support during this time and<br />

we want to ensure that the child’s voice<br />

is still heard as families deal with the<br />

extraordinary circumstances we all find<br />

ourselves.<br />


It's never been more important to<br />

clean, clean, clean<br />

COVID-19<br />

Do you know how to wash your<br />

hands the NHS way?<br />

Washing your hands is an essential part<br />

of infection, prevention and control.<br />

All colleagues must wash their hands<br />

or use hand sanitiser on entering and<br />

exiting clinical areas. Clinical colleagues<br />

are reminded of the five moments of<br />

handwashing:<br />

1. Before touching a patient<br />

2. Before clean/aseptic<br />

procedures<br />

3. After body fluid<br />

exposure/risk<br />

4. After touching a patient<br />

5. After touching patient<br />

surroundings.<br />

Washing your hands is one of the simplest<br />

ways you can protect yourself and others<br />

from illnesses. Washing your hands properly<br />

removes dirt, viruses and bacteria to stop<br />

them from spreading to other people and<br />

objects, which can spread illnesses. It can also<br />

help stop people from picking up infections<br />

and spreading them to others.<br />

As we all try to navigate life with the<br />

threat of COVID-19 we’ve highlighted<br />

some easy to follow steps to ensure<br />

your hands are squeaky clean.<br />

1. Wet your hands with water<br />

2. Apply enough soap or hand wash to<br />

cover your hands<br />

3. Rub your hands together<br />

4. Use one hand to rub the back of the<br />

other hand and clean in between the<br />

fingers. Do the same with the other<br />

hand<br />

5. Rub your hands together and clean in<br />

between your fingers<br />

You must wash your hands thoroughly for no<br />

less than 20 seconds each time<br />

6. Rub the back of your fingers against<br />

your palms<br />

7. Rub your thumb using your other<br />

hand. Do the same with the other<br />

thumb.<br />

8. Rub the tips of your fingers on the<br />

palm of your other hand. Do the<br />

same with other hand<br />

9. Rinse your hands with water<br />

10. Dry your hands completely with a<br />

disposable towel where possible<br />

11. Use the disposable towel to turn off<br />

the tap.<br />

Ward services officers on the frontline<br />

The unsung heroes of our Trust who<br />

continue working on the frontline<br />

helping our workplace stay one step<br />

ahead of COVID-19 are our army of<br />

ward services officers. Compassionate<br />

and dedicated, our ward services<br />

officers continue to battle with<br />

COVID-19 by keeping our sites clean<br />

and tidy.<br />

With their high standards of hygiene our<br />

ward services officers have taken on the<br />

challenge of ensuring that our wards and<br />

departments are spotlessly clean so that<br />

clinical colleagues can continue providing<br />

safe and effective care.<br />

To find out more about the work of the<br />

ward services team, <strong>Heartbeat</strong> caught up<br />

with Ward Service Officers (WSOs) Christine<br />

Jukes and Julie Brazier. Giving an insight in<br />

to the work of WSOs Christine said, “We<br />

owe it to all of the patients at our Trust to<br />

make sure that we have a clean hospital<br />

for them to come in to and likewise for<br />

colleagues to work in. COVID-19 has simply<br />

reminded us how important our role is in<br />

making sure that the virus does not have an<br />

opportunity to settle, transfer or take hold<br />

in our hospital. Every one of my colleagues<br />

understands that the role they play in<br />

the current situation really does have an<br />

impact.”<br />

Ward Services Officers Christine Jukes and Julie Brazier "in action"<br />

Echoing the words of her colleague, Julie<br />

said, “I’ve worked here for 20 years and<br />

it’s fair to say COVID-19 has been a bit of<br />

a wake up call for everyone. We're now<br />

more focused than ever on making sure<br />

every surface and touch point is spotlessly<br />

clean and kept clean throughout each day.<br />

COVID-19 is very easy to pass on through<br />

droplets and touch so our work is extremely<br />

important.<br />

“However, it’s not all mops, buckets and<br />

dusters. As WSOs we’re an extra set of eyes<br />

on the wards. Whilst we clean, we have<br />

an opportunity to interact with patients.<br />

When we get them a drink we have an<br />

opportunity to have a chat and gain an<br />

insight in to their health and wellbeing and<br />

more often than not they’ll tell us when<br />

they’re feeling well and when they’re not.<br />

We’re able to work with the rest of the<br />

ward team and get involved.”<br />


Supporting colleagues - swabbing<br />

for safety<br />

Our focus on keeping our colleagues<br />

safe has never been stronger than<br />

it is right now under the strain of<br />

COVID-19 and to support colleagues<br />

affected by the virus we have<br />

restarted our staff swabbing clinics.<br />

The commitment shown by colleagues<br />

delivering frontline care to patients has<br />

been amazing. As a Trust, we have a<br />

vital part to play in making sure that<br />

colleagues have access to healthcare<br />

and testing to ensure they can protect<br />

themselves, their families and the people<br />

around them.<br />

Colleagues who are symptomatic and<br />

self-isolating now have the opportunity<br />

to book into our COVID testing clinics.<br />

These are drive-in clinics that colleagues<br />

can book in to and then be tested from the<br />

comfort of their car.<br />

To find out more about the drive-in swab<br />

testing clinics, <strong>Heartbeat</strong> caught up with<br />

Practice Educator, Digital Lead Nurse and<br />

now staff swab tester Andrew Churm. He<br />

said: “We are doing community testing to<br />

support our colleagues who we appreciate<br />

are working in difficult environments<br />

such as accident and emergency and the<br />

acute medical unit. This type of testing<br />

means that staff can get back to work to<br />

help support their colleagues. We may be<br />

outside doing the swabbing in a car park<br />

COVID-19<br />

but we see it as being part of a wider<br />

team effort.”<br />

Andrew added: “The team are doing a<br />

fantastic job across our sites, they are<br />

pulling together and there is a good<br />

uptake from staff which we’re pleased<br />

about.”<br />

If you are symptomatic and you<br />

want to book into one of the clinics,<br />

simply call 0121 507 2664 and select<br />

option 5.<br />

Colleagues who are symptomatic can book an appointment at our COVID testing clinics<br />


When is working from home the<br />

right thing to do?<br />

COVID-19<br />

Doing what we can to reduce the<br />

risk of spreading the infection<br />

remains essential and we know that<br />

many colleagues have asked or been<br />

asked to work from home. Every<br />

employee is essential to this Trust<br />

and working from home does not<br />

mean that you are less important.<br />

The NHS is a team.<br />

With over 1800 roles in our organisation<br />

we can’t produce a list of everyone who<br />

should and shouldn’t be working at<br />

home so please consider the following<br />

guide:<br />

• If you work administratively,<br />

managerially or clinically in<br />

a patient facing area, we do not<br />

recommend that you work from<br />

home.<br />

• If you provide ancillary work, for<br />

example as a porter or driver,<br />

supporting patient care, including<br />

transporting samples or stock, we<br />

do not recommend that you work<br />

from home.<br />

• If you work in a corporate /<br />

backbone function, for example<br />

in finance, governance or HR, it<br />

may be possible for you to work<br />

from home.<br />

If you are able to work from home<br />

there are circumstances where we may<br />

ask you to return to site, and return to<br />

Some colleagues have asked or been asked to work from home<br />

undertake different work in support of the<br />

pandemic response.<br />

We cannot provide computer equipment for<br />

everyone working from home. Our priority<br />

is clinical areas for technology. But we have<br />

published on Connect simple guidance for<br />

how you can use technology which you can<br />

download to run or be part of meetings,<br />

and how you can potentially get access to<br />

drives and documents.<br />

If you wish to work from home and are<br />

covered by the bullet points above we<br />

would ask you to do four things:<br />

1) Talk to your line manager and<br />

discuss this with them. Their<br />

agreement is required.<br />

2) Send an email explaining your<br />

job role and the decision you<br />

and your manager have made to<br />

swbh.wfh@nhs.net. This will help<br />

us know who is away but well.<br />

3) Download the myConnect App onto<br />

your phone so you can keep up to<br />

date with our guidance and stay in<br />

touch with the Trust.<br />

4) Make sure it is clear on your Trust<br />

emails and Trust telephone extension<br />

answerphone that you are working<br />

from home due to COVID.<br />

Your role in supporting the social<br />

distancing and restrictions to travel are<br />

greatly appreciated and will help to<br />

slow down the spread of the virus.<br />

Changing your role and volunteering<br />

for the fight<br />

The Trust issued working from<br />

home guidance which expires on<br />

7 April. The main reason for that<br />

timeline was to make sure we had<br />

organised the technology to support<br />

the changes that have to happen.<br />

We wanted to make sure that key<br />

computing resources were not being<br />

deployed mainly for non-clinical<br />

work. Those arrangements are in<br />

hand.<br />

The other factor is our need to create<br />

groups of colleagues, allied to medical<br />

students and other volunteers, able to<br />

collaborate in key non-clinical tasks, many<br />

in patient facing areas. Bank and agency<br />

arrangements are not going to be sufficient<br />

to manage a sustained pandemic response.<br />

Sickness including isolation means we are<br />

working to a plan that assumes a 30%+<br />

absence rates.<br />

Chief Executive, Toby Lewis, told <strong>Heartbeat</strong><br />

about the intentions now; “This is a truly<br />

difficult and unprecedented situation.<br />

With this in mind we are doing two things:<br />

Finalising the list of where we need help.<br />

There are obvious priorities like cleaning and<br />

portering. But there are other things that<br />

can be done remotely.<br />

“And completing an analysis of all roles<br />

beyond the clinical space to work which<br />

have to be maintained and who therefore<br />

is potentially available for other work for<br />

a temporary period. Our preference is for<br />

corporate colleagues to volunteer into<br />

new roles, but ultimately there is likely to<br />

be an insistence process which kicks off<br />

before Easter. Of course anyone returning<br />

to site for these roles would have access to<br />

isolation accommodation, like our hotels,<br />

alongside those working in existing clinical<br />

teams.”<br />


Celebrating our<br />

stars of the week<br />

Star of the Week<br />

Tracy Weston<br />

Ward Sister<br />

Congratulations to Ward Sister, Tracy<br />

Weston who has gone above and<br />

beyond in supporting her colleagues to<br />

get to grips with Unity.<br />

Star of the Week<br />

Cath Price<br />

Labour Ward Manager<br />

Congratulations to Cath Price, Labour<br />

Ward Manager who has gone above<br />

and beyond in supporting colleagues to<br />

transition to her department.<br />

Cath was nominated for the weekly Star<br />

Award by her colleague Charlotte Duhig for<br />

Tracy Weston was nominated for the weekly<br />

accolade by Health Informatics Matron,<br />

Sharon Reynolds who was pleasantly<br />

surprised whilst supporting Tracy with some<br />

Unity training.<br />

Nominating Tracy for the award, Sharon<br />

wrote, “I have sat with Tracy today to<br />

complete her training on accessing live<br />

safety plan data. During the session we<br />

reviewed patients risk assessments and care<br />

plans.<br />

“Her staff clearly have a good<br />

understanding of Unity and the workflows<br />

as her patients all had care plans initiated<br />

and were being used to document nursing<br />

care. This is the first ward I have seen use<br />

the care plans in Unity really well.”<br />

the support she had given Charlotte as she<br />

began working on the labour ward.<br />

Nominating Cath for the award, Charlotte<br />

wrote, “I was very nervous and daunted<br />

about my new role as a band 7. Cath<br />

and the team on labour ward made<br />

the transition from working in low risk<br />

maternity care to high risk very smooth.<br />

“Cath took time every shift to make sure<br />

I was coping and ensure my learning was<br />

on track. The team on labour ward were<br />

so supportive and encouraging, giving<br />

me feedback and taking time to discuss<br />

problems I encountered.<br />

“Cath is a fabulous team manager with<br />

an open door policy. She always makes<br />

time to listen even though she has a<br />

large workload; she’s always smiling and<br />

constantly caring.”<br />

Well done Cath!<br />

Star of the Week<br />

Jessica Arnold<br />

Service Manager<br />

Congratulations are in order for Star<br />

of the week Jessica Arnold, Service<br />

Manager in the Mortuary Service.<br />

Jessica was nominated for the weekly<br />

award by Matron, Joanne Thomas, after<br />

supporting the ward with a rapid release.<br />

Nominating Jessica for the award, Joanne<br />

wrote, “Jessica helped support us with<br />

a rapid release from Priory 4, this was<br />

achieved within 40 minutes and was only<br />

achievable by the coordination of the ward<br />

and Jessica. However, not only was this<br />

an excellent achievement, following the<br />

rapid release – Jessica then spent time with<br />

a newly appointed band 7 explaining the<br />

procedure – teaching and giving the band<br />

7 eLearning sites and reading material to<br />

facilitate an out of hours rapid release.<br />

“During this teaching, the mortuary<br />

was very busy with doctors and patients<br />

being received, however the compassion<br />

and dedication to both patients, doctors<br />

and teaching all at the same time was<br />

commendable. She truly went the extra<br />

mile.”<br />

Well done Jessica!<br />

Star of the Week<br />

Fran D’Souza<br />

Advanced Physiotherapist<br />

Congratulations to Advanced<br />

Physiotherapist, Fran D’Souza who<br />

went above and beyond the call of the<br />

duty in supporting a frail and elderly<br />

patient to be discharged.<br />

Fran was nominated for the weekly award<br />

by her colleague Hannah Jenns. Nominating<br />

Fran for the award, she wrote, “Fran went<br />

the extra mile to ensure a frail, elderly<br />

patient was able to be discharged home as<br />

planned, equipment needs changed at the<br />

last minute and it wasn’t possible for what<br />

was needed to go in on time. Fran kept<br />

everyone involved in the loop and reassured<br />

everyone. She went out of her way to<br />

collect and deliver equipment and then<br />

check in on the patient the morning after<br />

discharge to ensure all went smoothly.<br />

“The patient involved was very pleased to<br />

be able to go home that day and it also<br />

prevented another unnecessary few days in<br />

hospital.”<br />

Well done Fran!<br />

Well done to all of our<br />

winners. Keep a look out for<br />

<strong>March</strong>'s winners in the next<br />

edition of <strong>Heartbeat</strong>.<br />


Organ and tissue donation law<br />

is changing<br />


NEWS<br />

12<br />

This month, guest writer, Dr<br />

Niroshini Karunasekara gives us an<br />

insight into the upcoming changes<br />

in the law around organ and tissue<br />

donation.<br />

In what is shaping up to be an<br />

unprecedented year for our NHS,<br />

there is a concern that the imminent<br />

introduction of the donor opt-out system<br />

in England may be overshadowed.<br />

The Organ Donation Act 2019 was<br />

passed by Parliament resulting in the<br />

planned implementation of an opt-out<br />

system. The change in the legislation<br />

applies to both organ and tissue<br />

donation. In real terms, it means that<br />

all patients will be considered to have<br />

consented to donation unless otherwise<br />

stated.<br />

When discussing this topic, it is<br />

important to distinguish between organ<br />

donation and tissue donation. Organ<br />

donation has strict criteria regarding<br />

who is eligible to donate and deals<br />

with organs such as lungs, heart, liver,<br />

kidneys, pancreas and small bowel.<br />

Tissue donation, on the other hand,<br />

includes heart valves, corneas, skin, bone<br />

and tendons and almost everyone is<br />

considered suitable.<br />

Although incorporated within the<br />

act, the subject of tissue donation<br />

will still need to be broached by<br />

medical professionals for the patient’s<br />

information to be passed onto the<br />

National Referral Centre (NRC).<br />

According to NRC data, tissue donation<br />

is a huge area that is still overlooked<br />

nationally. A reluctance to approach<br />

families near or after death means that<br />

many potential donors are missed, and<br />

tissues are not utilised.<br />

Unlike with organ donation, patients<br />

do not need to die in an emergency<br />

department or intensive care unit to<br />

donate tissue after death. Crucially, a<br />

donation must take place within 24 - 48<br />

hours of death. This means introducing<br />

the topic early to a patient’s family is<br />

vital. This will help to maximise the<br />

number of tissue donations in the UK.<br />

In 2011, NICE published guidelines<br />

aimed at improving donor identification<br />

and consent rates. Not only does this<br />

document recommend that all potential<br />

donors should be identified as early as<br />

possible, but also that donation should<br />

be considered as a usual part of end-oflife<br />

care.<br />

20 May <strong>2020</strong> is the date the organ and tissue donation law in the UK changes to opt-out<br />

We conducted a quality improvement project<br />

within our Trust that was designed to assess<br />

our compliance with these expected standards<br />

in post-bereavement care. Specifically, we<br />

looked at whether we are providing the<br />

next of kin with information regarding tissue<br />

donation.<br />

Information was collected from the<br />

bereavement book on each ward within the<br />

Trust, as well as both emergency departments<br />

from September 2018 to September 2019.<br />

We found that of the 586 entries assessed,<br />

only 6 entries (1 per cent) stated that tissue<br />

donation had been discussed with the next of<br />

kin. This discussion is vital to gain consent for<br />

the data to be passed onto the NRC allowing<br />

them to contact families. Common reasons<br />

why this may not be happening on the wards<br />

At SWBH these results have been presented<br />

at local meetings and several strategies<br />

have been initiated to raise awareness of<br />

tissue donation before the implementation<br />

of the new law. These include:<br />

• A series of educational sessions<br />

which have been delivered to<br />

various groups of healthcare<br />

professionals including doctors,<br />

ward staff and emergency<br />

department staff<br />

• A teaching programme for all<br />

professional development nurses<br />

within the Trust so that they can<br />

disseminate information and<br />

include; a lack of awareness about tissue<br />

donation, apprehension of broaching<br />

the subject, and, common cultural or<br />

religious misconceptions.<br />

These results reflect a similar picture<br />

across the UK. It is clear that without<br />

staff engagement, the Organ Donation<br />

Act 2019 will not be as effective as<br />

perhaps expected or hoped with regards<br />

to tissue donation. As 20 May <strong>2020</strong>,<br />

the date for the new legislation rapidly<br />

approaches, staff must be aware of<br />

these changes and also educated and<br />

trained to identify potential donors,<br />

provide information to their next of<br />

kin in a sensitive way, and refer to the<br />

appropriate donation lead for their area.<br />

continually update the nurses on<br />

the wards<br />

• Assessing the feasibility of adding<br />

a mandatory section onto the<br />

patient’s electronic records to<br />

address organ and tissue donation.<br />

These strategies are in keeping with the<br />

principles and recommendations set out<br />

by The Organ Donation Taskforce, the UK<br />

Donation Ethics Committee and GMC<br />

guidelines.<br />

If you have any questions or<br />

queries, please feel free to email<br />

n.karunasekara@nhs.net to find<br />

out more.

GEMS – our valuable pieces<br />

of learning<br />


NEWS<br />

Any colleague can identify a learning GEM<br />

<strong>March</strong> saw the launch of our long<br />

awaited learning GEMS initiative to<br />

support colleagues to learn from<br />

our knowledge and experience for<br />

positive results.<br />

GEMS are part of the welearn programme<br />

and are valuable pieces of learning that<br />

have taken place. <strong>Heartbeat</strong> caught up<br />

with Claire Hubbard, Deputy Director of<br />

Governance, Knowledge and Learning who<br />

told us more.<br />

“We are really excited to launch the GEMS<br />

initiative as anyone within the organisation<br />

can take part regardless of their profession.<br />

Any colleague can identify a GEM from<br />

a variety of sources for example, audits,<br />

incidents, learning from excellence,<br />

complaints and observation.”<br />

Claire continued: “We know that an<br />

awful lot of learning happens across our<br />

workplace every day. GEMS will let us<br />

share this knowledge, across the whole<br />

Trust. We want to be an organisation<br />

that is curious.<br />

“And there are many benefits too.<br />

Colleagues from different services and<br />

groups will be able to see what others<br />

are doing as a result of their learning.<br />

Many similar issues in different areas,<br />

and accessing the GEMS store will let<br />

other colleagues see what has been<br />

introduced with success elsewhere.<br />

“By creating a culture where we share<br />

learning, we open ourselves up to being<br />

open to change. Doing this will bring<br />

benefits to patients, particularly around<br />

improving their experience of services.”<br />

Anyone can identify GEMS. Discuss<br />

these with you line manager, or at team<br />

or directorate meetings. Your Group<br />

will need to agree that learning has<br />

happened before a GEMS submission<br />

can be made.<br />

The application is available on<br />

Connect. Once complete, email to<br />

swbh.welearngems@nhs.net<br />


Putting the personal into PDRs<br />


NEWS<br />

It’s that time of the year where we’re<br />

all being asked to reflect on the past<br />

year and evaluate our performance.<br />

Our Aspiring to Excellence personal<br />

development reviews (PDRs) are<br />

conducted Trust-wide and everyone<br />

is required to have one completed by<br />

30 June.<br />

The appraisal process is your time to<br />

have an open conversation with your<br />

line manager and reflect on what went<br />

well, what could be done differently<br />

and, perhaps most importantly; it’s a<br />

chance for you to focus on your personal<br />

development.<br />

As part of your PDR, you can discuss<br />

your future aspirations and agree upon<br />

a personal development plan. There is a<br />

wide array of training, development and<br />

support available to all colleagues, at all<br />

levels, within our Trust. You may wish to<br />

consider anything from formal training<br />

and apprenticeships to shadowing, a<br />

secondment or getting involved in an<br />

Aspiring to Excellence PDR form<br />

upcoming project.<br />

During your PDR discussion, you will review<br />

your SMART objectives. If you are new to the<br />

organisation or your role, this is the time to<br />

agree upon these together with your manager.<br />

All objectives should be specific, measurable,<br />

achievable, realistic and timely.<br />

All PDRs will result in a performance score<br />

for the previous year, this score is from one<br />

– four and an aspiration score from A– D.<br />

Your discussion will follow the same format<br />

regardless of where you work. The PDR<br />

document has a clear format and will help<br />

to shape your discussion. You will have the<br />

chance to review your performance objectives,<br />

evidence your achievements and discuss how<br />

you’ve performed against our Trust promises.<br />

Be sure to prepare for your PDR. This is<br />

your chance to discuss your work and agree<br />

on a score that’s reflective of what you’ve<br />

contributed to your role, our patients' and the<br />

Trust over the past 12 months.<br />

When completing your PDR you must ensure<br />

that you are 100 per cent compliant with your<br />

mandatory training. It is essential that we are<br />

all safe at work and that patients are safe in<br />

our care. If you're not up to date with your<br />

mandatory training you’ll be unable to progress<br />

through your next pay increment. You will also<br />

be unable to achieve more than a performance<br />

level 2 on your PDR. To easily access your<br />

e-learning visit https://connect2.swbh.nhs.uk/<br />

learning-development/mandatory-list/.<br />

If you are a line manager you need to<br />

complete a short PDR refresher training<br />

session before conducting PDRs. It will<br />

ensure you're up to date on any changes<br />

and also focus on the setting and writing<br />

of SMART objectives. This session can be<br />

booked via my learning on ESR. Should<br />

you have any queries or difficulties<br />

booking onto a session, please email<br />

swbh.landd@nhs.net<br />

City Hospital welcomes new cohort<br />

of students<br />

Our newest cohort of the University College Birmingham (UCB) students at their induction day at<br />

City Hospital<br />

At the start of the decade, City Hospital<br />

welcomed a new group of students to<br />

our Trust.<br />

The University College Birmingham (UCB)<br />

students have joined us for their five month<br />

placement which is part of their extended<br />

diploma in health and social care to help<br />

them attain their full qualification.<br />

“On passing the course, it will mean that<br />

the students will be able to gain entry into<br />

either university or higher education. Once<br />

they have finished the placement it will<br />

enable them to decide whether they want<br />

to specialise in areas such as adult, children’s<br />

nursing or midwifery,” said Janet Stokes, UCB<br />

Employability Tutor.<br />

The placements at City Hospital will give the<br />

students a fantastic opportunity to experience<br />

the care setting first hand which will be<br />

instrumental in their development as the<br />

majority of students have career aspirations<br />

of working in the clinical sector of the NHS<br />

in the future.<br />

Rachel Andrews, Senior Sister from the<br />

deteriorating patient and resuscitation team<br />

will be one of many colleagues supporting<br />

the UCB students whilst they’re at the Trust<br />

and believes it will be a fantastic learning<br />

experience for them.<br />

She said: “The students will gain first-hand<br />

experience on their five month placements,<br />

which will give them a real insight in to the<br />

day to day challenges within the hospital.<br />

The placements will be a real learning<br />

curve for the students but having already<br />

met them, I’m certain they will be a huge<br />

success and a real asset to the wards and<br />

departments they are attending, and<br />

organisation as a whole.”<br />

Good luck to all the students from the<br />

UCB who have started their placements<br />

at the Trust!<br />


Milestone merger becomes reality as<br />

Your Health Partnership joins Trust<br />

1 April marks a special date in our Trust<br />

as it’s when we officially welcome<br />

Your Health Partnership (YHP) to our<br />

organisation. Working as an additional<br />

directorate, it marks the start of a new<br />

phase for both our organisation and<br />

Your Health Partnership.<br />

Speaking to <strong>Heartbeat</strong>, Dr Simon Mitchell,<br />

Co-Executive Partner at YHP, said: “This is an<br />

exciting time for us. We have an incredible<br />

team and culture. We’re excited about<br />

working with, and as part of, the wider<br />

organisation.<br />

“We have created a successful business<br />

and we thrive on innovation. Working<br />

together, we will be able to help the most<br />

vulnerable in our society, the housebound,<br />

outpatients, and so many more people. Jointly<br />

we will be able to build resilience and bring<br />

greater improvements in healthcare to our local<br />

communities.”<br />

Primary Care Liaison Manager, Dottie Tipton,<br />

will be working ever closer with YHP as of 1<br />

April. She told us: “YHP joining our Trust is a<br />

truly special moment. It is a testament to their<br />

team, the rapidly scaling business they have<br />

created and their passion.”<br />

So, what will the move look like in reality?<br />

YHP partners and managers will continue to<br />

oversee the running of the practices within<br />

the directorate, whilst our Trust will have<br />

responsibility for delivering the contracts that<br />

the service currently holds. The YHP run Carters<br />

Green Medical Centre will move to the new<br />


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£6 million development which is being<br />

built at our Sandwell Hospital site.<br />

Toby Lewis, Chief Executive said: “Whilst<br />

this is currently a challenging time for<br />

everyone with COVID-19 we can’t<br />

overlook YHP joining our Trust. We have<br />

worked together to get this merger just<br />

right, and we are pleased to welcome<br />

everyone into our organisation. We share<br />

a common vision and that is a solid basis<br />

for any new relationship. I am confident<br />

we will go from strength to strength<br />

together.”<br />

Your Health Partnership have joined the SWB family<br />

<strong>2020</strong> - International Year of the Nurse and Midwife<br />

April <strong>2020</strong> - National Autism Month<br />

2 April Public Trust Board<br />

9.30am - 1pm, Webex<br />

5 April Palm Sunday<br />

9 April Maundy Thursday<br />

10 April Good Friday<br />

12 April Easter Sunday<br />

13 April Easter Monday<br />

16 April QIHD<br />

Afternoon, Trust-wide<br />

17 April Palm Sunday<br />

21 April Clinical Leadership Executive<br />

2pm - 5pm<br />

Post Graduate Centre, City Hospital<br />

22 April TeamTalk<br />

1pm - 2pm, Webex<br />

23 April St George’s Day<br />

World Book Night<br />

24 April Ramadan begins<br />

29 April Yom HaAtzmaut –<br />

Jewish holiday<br />



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Shout out has been a regular feature<br />

in <strong>Heartbeat</strong> and it is fantastic to see<br />

colleagues regularly taking the time<br />

to give positive feedback to each<br />

other.<br />

We regularly receive positive feedback<br />

from our patients too, and this month<br />

we wanted to share some of those<br />

heart-warming messages which have<br />

been sent via our website and social<br />

media platforms.<br />

To – Zain Shah<br />

Zain is one of the Trust volunteers. Treats<br />

everyone with respect, is very pleasant,<br />

polite and very helpful. Great energy when<br />

up and down the corridor guiding people<br />

and engages so well with everyone. Will<br />

always ask how you are and always there<br />

with a smile on his face. Keep up the good<br />

work you absolutely brighten up my day<br />

and no doubt many others feel exactly the<br />

same way.<br />

From – Harpal Tiwana<br />

To – Paediatric Diabetic Team<br />

Well done to the Paediatric Diabetic Team<br />

who have the best results in the West<br />

Midlands for blood sugar control and<br />

better than the national average in the<br />

recent national audit. Keep up the good<br />

work and congratulations!<br />

From – Maria Atkinson<br />

To – Peter Smith<br />

A top nurse, always going well and beyond<br />

the call of duty to make sure patient<br />

transfers are done safely and efficiently. A<br />

true gem in AMU!<br />

From – Kenny Tingson<br />

To – Laura Morris<br />

An exceptionally dedicated, hardworking<br />

nurse. I am proud to call her my colleague<br />

and as a team we are lucky to have her.<br />

From – Sophie Fox<br />

To – Charlene Bennett<br />

Charlene always goes above and beyond<br />

to help us to co-ordinate CT scans around<br />

patient's out-patient appointments. She is<br />

always so helpful and friendly.<br />

From – Elizabeth Broome<br />

To – Charlotte Street<br />

Thank you for all the help and support you<br />

have given me for last pass few weeks. It is<br />

nice to know I can call or message you any<br />

time. Once again thank you!<br />

From – Joey Bhirth<br />

To – Kully Sidhu<br />

An exceptional team member! Highlighted<br />

as being caring and compassionate by<br />

doctors, nurses and patients. A true asset to<br />

the team and the respiratory hub!<br />

From – Jacqueline Moore<br />

To – Abiola Adesina and Emma Race<br />

We couldn't have got through a<br />

challenging shift without these fantastic<br />

health care assistants going the extra mile<br />

supporting staff nurses with safe rapid<br />

patient flow, whilst always providing the<br />

gold standard care required.<br />

From – Levie O'Gorman<br />

To – Sylvia Haywood<br />

Thanks for being a great manager from all<br />

of the admin team.<br />

From – Angela Jones<br />

To – Tiffany Jones<br />

One of the most amazing managers I have<br />

come across from the start of my nursing<br />

career (from my fist placement as a student<br />

nurse to present almost 4 years qualified).<br />

You are honestly doing an amazing job,<br />

the way you motivate your team, I've never<br />

worked anywhere were everyone is so<br />

happy to be at work.<br />

From – Vanessa Wright<br />

To – Claire Bingham<br />

Thank you Claire for all your help and<br />

support on tonight’s shift D17 - you are<br />

just fab!<br />

From – Charity Sibanda<br />

To – All the palliative HCAs and DET team<br />

working with the Palliative Care Hub<br />

A massive thank you to all of the HCAs<br />

and DET team for the wonderful care<br />

and support they provide to many of<br />

our patients at a very challenging and<br />

emotionally demanding time. They are<br />

always willing to help and go the extra<br />

mile, with a smile on their face and<br />

treat everyone with dignity, respect and<br />

compassion. We would be lost without you.<br />

From – Molly Casey<br />

To – Fit Testers<br />

Shout out for your kind support with a<br />

particularly difficult situation during the<br />

last hour of a palliative gentleman's life.<br />

Your compassion for our patients is a credit<br />

to you all. Thank you.<br />

From – Yvette Bayley<br />

To – Mandy Mason<br />

I would like to thank Mandy for coming to<br />

help out on neonatal when we was really<br />

busy. Mandy went out of her way to come<br />

and help from her own ward (M1) and help<br />

feed our babies, nothing was too much<br />

trouble.<br />

From – Sarah Shaw<br />


Mental health act administrator joins<br />

forces with our Trust<br />

Takesha Sam is helping colleagues to better understand the Mental Health Act<br />

With approximately one in four people<br />

in the UK experiencing a mental health<br />

problem each year, we continue as an<br />

organisation to place a significant focus<br />

on this as well as mental wellbeing.<br />

As mental health disorders can have a<br />

considerable impact on the health of<br />

individuals, we have a duty of care to<br />

ensure we are effectively managing patient<br />

care and treatment.<br />

Newly appointed Takesha Sam is a mental<br />

health act administrator working across our<br />

directorates. Takesha is taking the lead on<br />

ensuring we are meeting our obligations<br />

when dealing with patients with psychological<br />

disorders or mental ill-health. This in part<br />

involves following the correct procedures and<br />

completing accurate paperwork.<br />

Mental health awareness is another aspect<br />


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of Takesha’s role. This will see her<br />

implementing processes to help<br />

colleagues better understand the Mental<br />

Health Act (MHA) and how to apply<br />

it. By managing the administration<br />

of the MHA, Takesha is working<br />

with individuals and teams to ensure<br />

compliance with the MHA, advising on<br />

legal requirements relating to detained<br />

patients such as the renewal of sections.<br />

Speaking to <strong>Heartbeat</strong>, Takesha said,<br />

“My focus is ensuring colleagues<br />

are aware of relevant legislation and<br />

processes. This could be anything<br />

from processing paperwork when a<br />

patient is detained, to ensuring we<br />

have the correct consent in place when<br />

treating patients. Currently, I’m creating<br />

flowcharts that will shortly be circulated<br />

to colleagues.”<br />

If you have any queries, please<br />

feel free to contact Takesha via<br />

t.sam@nhs.net.<br />

From HCA to nursing associate –<br />

the sky’s the limit for Jenni Meeson<br />

Within our organisation, there is a<br />

strong focus on personal development.<br />

With opportunities available to all<br />

colleagues, it’s something we’re<br />

passionate about. Whether you choose<br />

an apprenticeship, external learning<br />

or a degree level qualification, there’s<br />

something for everyone.<br />

Jenni Meeson has taken advantage of the<br />

learning opportunities available at our Trust.<br />

Having worked here for 15 years, for the<br />

most part, she's worked as a health care<br />

assistant (HCA). That all changed when she<br />

decided to take the next step in her career<br />

and become a nurse associate apprentice.<br />

She joined the programme almost two years<br />

ago and, it has been an invaluable learning<br />

experience for Jenni.<br />

The apprenticeship covers all four domains<br />

of nursing – adult, children’s, learning<br />

disabilities, plus mental health. Jenni has<br />

found this hugely informative and, it’s been<br />

enhanced by the clinical work placements<br />

she’s completed and, offsite learning at the<br />

University of Wolverhampton.<br />

Jenni Meeson, Nurse Associate Apprentice<br />

Speaking to <strong>Heartbeat</strong> Jenni explained, “I<br />

worked as a HCA in the community for 15<br />

years. Over that time I worked with a lot of<br />

different teams and developed transferable<br />

skills. That in part, helped me decide to<br />

become a nurse associate apprentice. It<br />

has given me the chance to build on what<br />

I already know and I can now do things I<br />

couldn’t do before such as compressions<br />

and drug rounds.”<br />

With just five months left of her<br />

apprenticeship, Jenni took a moment<br />

to reflect on her learning experience. “I<br />

complete 30 hours each week for my work<br />

placement and a day at university. I’ve had<br />

to do assignments, exams and presentations<br />

as part of my apprenticeship. Ultimately<br />

when I qualify I will gain a foundation<br />

degree as a nursing associate. It will be a<br />

proud moment.”<br />

She added, “I would encourage anyone<br />

interested in becoming a nurse associate to<br />

apply. Once you’ve qualified that’s just the<br />

beginning of your journey - it’s up to you<br />

where you progress to. I feel particularly<br />

grateful that the Trust has invested in this<br />

apprenticeship. I’m also pleased that when<br />

I qualify it will enable me to be a registered<br />

practitioner governed by the Nursing and<br />

Midwifery Council.”<br />

If you’d like to find out more about<br />

becoming a nurse associate apprentice,<br />

email zoetaylor1@nhs.net for some<br />

more information.<br />


My Friend Jen – A story about a girl<br />

who’s a little bit different<br />


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Acclaimed sickle cell author,<br />

Jenica Leah recently launched her<br />

second book in the My Friend Jen<br />

series. Coinciding with World Book<br />

Day on 5 <strong>March</strong>, the launch held<br />

in Birmingham celebrated the<br />

release of her latest book called<br />

The Check Up.<br />

The inspirational story told by her friend<br />

follows Jen as she embarks upon a<br />

hospital visit for her sickle cell check-up.<br />

He introduces her by saying, “My friend<br />

Jen is as fun as can be. She wears her hair<br />

big and high for everyone to see.”<br />

Whilst this may be fiction, the story itself<br />

is rooted in fact. Jenica has sickle cell<br />

and is a patient of ours at City Hospital.<br />

Speaking exclusively to <strong>Heartbeat</strong>, she<br />

remarked, “City Hospital is where I have<br />

been cared for since I was a teenager.<br />

They have a dedicated sickle cell and<br />

thalassaemia centre that provides day<br />

care for patients, which I attend.”<br />

When talking about her motivation to<br />

create these books, Jenica said, “I’ve<br />

had sickle cell from birth and, I was in<br />

and out of hospital growing up. I didn't<br />

understand my condition, so I grew up in<br />

Jenica Leah with Eddie Edmead, Major Grants Manager, at the launch of the latest book in the My<br />

Friend Jen series.<br />

isolation, unable to explain what I had or how<br />

it affected me.”<br />

“Living with an invisible illness has led me to<br />

create my children’s book series, My Friend Jen.<br />

I want other children growing up with sickle<br />

cell to have the peace of mind growing up that<br />

I didn’t have. I pride myself on not letting my<br />

condition stop me achieving my goals. I want<br />

other children to grow up and have that same<br />

motivation.”<br />

Eddie Edmead, Major Grants Manager for Your<br />

Trust Charity, attended the book launch.<br />

He said, “It was great to catch up with Jen<br />

again. We have worked together before<br />

for the launch of her first book. This was a<br />

fantastic event that was well put together.<br />

It was great to see so many people there<br />

to support her and help raise awareness of<br />

sickle cell.”<br />

If you’d like to find out more about<br />

Jenica’s journey head on over to<br />

www.myfriendjen.co.uk.<br />

Friends and family – the true test of<br />

the patient experience<br />

The Friends and Family Test has been<br />

a staple in our workplace since its<br />

introduction in 2013. It is however<br />

changing to better meet the needs and<br />

challenges of our organisation and<br />

patient groups.<br />

The Friends and Family Test (FFT) is a<br />

quick and simple way for patients to give<br />

feedback about their experience. It is a<br />

continuous improvement tool that gives<br />

patients the opportunity to anonymously<br />

feedback to our Trust about their care and<br />

treatment.<br />

Friends and Family Tests provide a way<br />

to continuously track the experiences of<br />

patients across our organisation. This allows<br />

us to respond quickly and effectively should<br />

an issue become evident, and likewise, to<br />

celebrate any positive developments.<br />

Feedback can draw our attention to any<br />

immediate or specific issues, as well as<br />

identifying themes. Along with questions<br />

about the overall experience, we will also<br />

be asking patients whether we met their<br />

expectations and if there is anything else<br />

they can tell us.<br />

Individuals can still give feedback via SMS<br />

text message, interactive voice messages<br />

(IVM) or FFT postcards. The mandatory<br />

requirement to ask for feedback at specific<br />

times will be removed. This will enable<br />

patients to give feedback in real-time -<br />

allowing us to address any issues promptly.<br />

For more information about the<br />

changes to the Friends and Family<br />

Test, contact Shila Patel on ext 5188.<br />

Alternatively, please email<br />

shila.patel@nhs.net.<br />

Checklist<br />

• Ensure FFT posters and leaflets<br />

are visible in your area<br />

• Inform patients that they will be<br />

contacted for anonymous<br />

feedback, but there is an ‘opt out’<br />

option should they wish to do so.<br />

• Return all completed postcards<br />

to Shila Patel, Bryan Knight Suite,<br />

Sandwell Hospital making sure<br />

your ward/department name is<br />

clearly written on each postcard.<br />

• Log on to the envoy portal<br />

weekly to view feedback/<br />

comments received to identify<br />

themes or issues raised. Take<br />

action where you can to<br />

implement any quick wins and<br />

follow up with any other issues<br />

that may arise.<br />


Year of the Nurse and Midwife<br />

Each month we profile some of our wonderful nurses and midwives as<br />

part of our <strong>2020</strong> Year of the Nurse and Midwife celebrations.<br />

Read on to find out about the career pathway of FGM Specialist Midwife,<br />

Alison Byrne.<br />

She’s the caring midwife who<br />

victims of female genital<br />

mutilation (FGM) receive help<br />

from when they need treatment.<br />

Alison Byrne has been dedicated<br />

to the specialist FGM service<br />

since it was conceived in 2002<br />

to treat and care for pregnant<br />

women within the West<br />

Midlands.<br />

The mum-of-two joined Sandwell and<br />

West Birmingham NHS Trust two years<br />

ago to develop the service further within<br />

the area. Since joining she has led the<br />

opening of a new FGM clinic for nonpregnant<br />

women which will be run by<br />

our organisation. “I have worked within<br />

the FGM field for 18 years and still feel<br />

incredibly passionate about making a<br />

difference for the women who have<br />

undergone<br />

.<br />

the procedure,” said Alison,<br />

when speaking to <strong>Heartbeat</strong>.<br />

“For the pregnant women, it is mainly<br />

to create a positive birth experience and<br />

for non-pregnant women, it addresses<br />

any physical and psychological issues<br />

they may be enduring. I strive to ensure<br />

Alison Byrne<br />

FGM Specialist Midwife<br />

Alison Byrne - championing the rights of<br />

women and making a stand against FGM<br />

that women that come and see us have<br />

the highest standards of care, and I use<br />

a holistic approach to do this. I think it’s<br />

really important that when we are treating<br />

victims of FGM, we are compassionate<br />

and empathetic towards these women<br />

who have undergone such a horrific and<br />

unnecessary experience.”<br />

Alison runs regular clinics at City Hospital<br />

where women’s needs are assessed and<br />

identified. She then creates a care plan<br />

for them. The new FGM clinic, is based<br />

at Summerfield Primary Care Centre in<br />

Winson Green, and works on a similar basis.<br />

Speaking of the project, she said, “The<br />

launch of the FGM clinic was part of a pilot<br />

within NHS England. It makes it so much<br />

easier for women to access this service in<br />

a community setting through any referral<br />

pathway across the Midlands.”<br />

Alison has been recognised for her work,<br />

winning a Royal College of Midwives award<br />

for the service when it first opened. “My<br />

work has taken me to many meetings and<br />

led to various collaborations with national<br />

organisations which I enjoy immensely.”<br />

It’s no surprise to learn that it’s the<br />

continuation of this work with women and<br />

their families that drives Alison. “Within<br />

these communities that I care for, I have<br />

seen the most inspirational people with an<br />

incredible attitude to life,” she added. “I<br />

admire them greatly and am truly inspired<br />

by every one of them. They are my heroes.”<br />


Long service awards show dedicated<br />

NHS workers lead by example yet again<br />


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In the last few weeks we have<br />

been reminded of how important<br />

the National Health Service is and<br />

how grateful we are to have it.<br />

Not just as colleagues within our<br />

organisation but as a nation. We<br />

are indeed very lucky to have the<br />

service we do, and our organisation<br />

is very lucky to have the dedicated<br />

colleagues it does.<br />

Across the country we've seen a very<br />

genuine outpouring of affection<br />

towards the NHS and its staff. Before<br />

the Coronavirus became a pandemic,<br />

we ourselves at Sandwell and West<br />

Birmingham took some time to<br />

acknowledge those who have dedicated<br />

themselves to helping the community as<br />

part of the NHS and as a part our Trust.<br />

In February our Chairman, Richard<br />

Samuda hosted our most recent NHS<br />

Service Recognition Ceremony, where<br />

he acknowledged the dedication of<br />

well almost 150 colleagues who have<br />

served the NHS dutifully for 20 years<br />

or more. These included more than 80<br />

Helen Whiles receives her award from Chairman,<br />

Richard Samuda<br />

staff hitting the two decade mark, with 50 at<br />

three decades whilst an astonishing 17 got to<br />

celebrate 40 years’ service as part of the NHS.<br />

Among the 17 includes Helen Whiles who<br />

has spent her career here. Working her way<br />

up from a student technician working in<br />

Stroke of good fortune at<br />

recruiting event<br />

the dispensaries, procurement and on the<br />

wards, all the way to Chief Technician for<br />

City Hospital - prior to the merging of the<br />

two hospital trusts at Sandwell and City.<br />

Emily Horwill spoke to <strong>Heartbeat</strong> about<br />

her friend, jokingly referred to within the<br />

management team as 'Aunty Helen' for her<br />

kind and caring nature to both staff and<br />

patients.<br />

"I have only known Helen for two years<br />

since joining the organisation and Helen<br />

has been really welcoming to me from my<br />

first day. She is currently embracing her<br />

new role as chief technician for medicines<br />

optimisation and can regularly be found on<br />

the wards liaising with ward staff about our<br />

Pyxis, Unity and Abloy systems to make sure<br />

we’re getting the best from them.<br />

"She always enthusiastically takes on board<br />

and participates in change within the<br />

department and has a brilliant work ethic<br />

- and her memory of the organisation is a<br />

brilliant resource. Not to mention a source<br />

of many stories and tall tales! We're very,<br />

very lucky to have her."<br />

Many congratulations Helen and to all<br />

our celebrated colleagues at 20, 30 and<br />

40 years.<br />


CARE<br />

Valentine’s Day was a busy one for<br />

everyone at our organisation – but<br />

not all the action took place at the<br />

site of the Midland Metropolitan<br />

University Hospital.<br />

At the same time as our relaunch event<br />

at Midland Met, back over at Sandwell<br />

Hospital, members of our existing nursing<br />

team were welcoming people who may<br />

one day be a part of the team that works<br />

at our “super-hospital.”<br />

Members of the stroke services team<br />

were on hand to speak to prospective<br />

candidates as part of the Trust’s latest<br />

recruitment day. The event aimed to fill a<br />

number of roles across a team which has<br />

Members of the stroke services team<br />

an expansive development plan for <strong>2020</strong>; as it<br />

reorganises and further develops the services<br />

it offers. One such project is the new SWAT<br />

team - thankfully not an armed response unit,<br />

but rather the newly formed stroke wellbeing<br />

activity team operating out of Sandwell.<br />

Over the course of the day, a number<br />

of the team spoke to nurses, students<br />

and HCAs that were interested in either<br />

applying for roles, or finding out more<br />

about the service. They also provided lots<br />

of information about flexible working<br />

practices, what the team does and its<br />

plans for the future.<br />

“I’m delighted to say we made a number<br />

of offers over the course of the day and<br />

are adding four band 5, nurses, to our<br />

amazing stroke services team”, Lead<br />

Stroke and Neurology Matron, Jo Thomas<br />

told <strong>Heartbeat</strong>. “Going forward we know<br />

there’s a lot of work to do. We have<br />

several projects that we look forward to<br />

working on over the year. It’s our goal<br />

to make the service and its staff the very<br />

best - this is just the first step towards<br />

achieving that.”<br />


Conference shares methods to<br />

improve dignity in care<br />

Our medicine and emergency group<br />

played host to a dignity in care<br />

conference back in February.<br />

The conference had over 120 delegates in<br />

attendance from both clinical and nonclinical<br />

backgrounds including nurses,<br />

midwives, portering and security.<br />

Julie Thompson, Group Director of<br />

Nursing for Medicine and Emergency<br />

Care helped facilitate the all-day event<br />

at our Sandwell Education Centre. The<br />

aim of the session was to share methods<br />

to help improve dignity in care across<br />

the organisation. Presenters at the event<br />

included Dr Moe Thaw Oo, Consultant<br />

Geriatrician and Physician, as well as<br />

Helen Mallard, Lead Nurse.<br />

Dr Oo believes that we must ensure that<br />

dignity in care is equally applied and<br />

consistent for all patients, in particular,<br />

our elderly and more vulnerable patients<br />

He said: “We face many challenges with<br />

our more senior patients, such as more<br />

complex needs and even language barriers.<br />

Even with these challenges, we must ensure<br />

we offer consistency in care and make sure<br />

the dignity of our patients is at the forefront<br />

of our minds. This will ensure they receive<br />

the best possible care from us.”<br />

Helen and her team have applied the ABCD<br />

model in our emergency department (ED)<br />

in regards to dignity in the care they offer.<br />

This method focuses on attitude, behaviour,<br />

compassion and dialogue. She said, “Every<br />

patient that attends ED deserves the same<br />

standards of care. I always encourage<br />

everyone to really think about behaviours<br />

and gestures as this can easily impact on a<br />

patient’s experience, especially in ED.<br />

She went on to say, “Compassion and<br />

dialogue are equally important. This is why<br />

we think that one of the quick wins to this<br />

is caring, showing empathy and simply<br />

treating others how you would wish to be<br />

treated.”<br />

Following on from the success of the<br />


CARE<br />

event, the Trust has seen well over<br />

200 people sign up to become<br />

dignity ambassadors. “I have been<br />

overwhelmed with the positive<br />

response after the dignity in care<br />

event. It’s amazing to have so many<br />

dignity ambassadors from a variety of<br />

multi-disciplinary teams,” said Julie.<br />

She added, “A dignity ambassador is<br />

someone that upholds the standards<br />

for dignity which is treating people<br />

with respect. This involves being a<br />

patient advocate and feeding back<br />

within our dignity forums. To have<br />

such a large number of people in<br />

these types of roles will mean that our<br />

patients will be treated with kindness,<br />

respect and compassion. It will<br />

ultimately result in better care.”<br />

AMU kicks off journey to be #proud<br />

During one week in February<br />

colleagues from acute medicine at<br />

City and Sandwell were given the<br />

opportunity to share their views and<br />

tell each other why they are #proud to<br />

be part of the team.<br />

The initiative was part of an ongoing<br />

programme to improve morale and<br />

engagement among colleagues.<br />

Senior Sister, Claire Obiakor told <strong>Heartbeat</strong>:<br />

“The event was the result of some work we<br />

have been doing in the AMU improvement<br />

group. It was aimed at helping colleagues<br />

to understand their roles and responsibilities<br />

and how each member of staff contributes<br />

to the overall objectives of the department.<br />

“The team thought a week-long event<br />

where colleagues could pop in would help<br />

create the right environment for colleagues<br />

to find out more about their roles and<br />

responsibilities, ask questions, and more<br />

importantly give us feedback about changes<br />

that could be made to improve colleague<br />

and patient welfare.<br />

“We were thrilled with the engagement<br />

across the two sites. We had colleagues<br />

from Sandwell managing stalls at City and<br />

vice versa. It was excellent cross site team<br />

working. Food and drink was also provided<br />

which is always a nice treat for everyone.”<br />

The AMU improvement group are now<br />

reviewing the feedback and identifying<br />

quick wins so that colleagues can start to<br />

see improvements immediately.<br />

“Any major change will be gradual,”<br />

added Claire. “One common theme was<br />

resourcing - we are currently recruiting<br />

but it will take time for new people to<br />

be in post. Communication was another<br />

theme – however I think the team will<br />

see a marked difference already. Certainly<br />

the #proud event was the start of making<br />

improvements to the way we communicate.<br />

Colleagues in AMU share their reasons for being #proud<br />

“We plan to ensure that we continue with<br />

these events so colleagues can continue to<br />

feel confident that they can have a say and<br />

contribute to the direction of our team.<br />

“And as we prepare for the Midland Met,<br />

we are offering cross site secondments<br />

for Band 6 colleagues and all new starters<br />

will be expected to rotate across City and<br />

Sandwell. It is a very exciting time ahead<br />

and our aim is to ensure everyone is happy<br />

at work which is essential for the team’s<br />

overall health and wellbeing. If the team are<br />

happy, our patients will be happy.”<br />


Mouth care pilot leads to magic in<br />

every smile<br />


CARE<br />

Patients across four wards at City<br />

and Sandwell hospitals have been<br />

all smiles during the pilot of a new<br />

campaign to improve the oral health<br />

of inpatients.<br />

In January colleagues working on D11<br />

D26, Priory 4 and Newton 4 started the<br />

Mouth Care Matters trial. This involved<br />

them receiving specific training and<br />

equipment to carry out effective mouth<br />

care on patients.<br />

Colleagues have been ensuring that every<br />

patient cleans their teeth/dentures at<br />

least twice a day and those with complex<br />

mouth care needs are assisted with more<br />

frequent care.<br />

<strong>Heartbeat</strong> caught up with Julie Thompson,<br />

Director of Nursing, Medicine and<br />

Emergency Care who told us more.<br />

“Mouth Care Matters is a guide seeking to<br />

improve the oral health of inpatients. Poor<br />

oral health of a hospitalised patient can<br />

result in an increase in hospital-acquired<br />

infections, namely hospital and ventilator<br />

acquired pneumonia, as well as poorer<br />

nutrition. This can result in an increase<br />

in the length of stay and care costs,<br />

alongside poorer quality of life and dignity<br />

for patients.<br />

“This pilot focuses on reducing the rates<br />

of hospital-acquired pneumonia (HAP).<br />

Evidence shows a clear link between a<br />

Staff Nurse, Rachel Paintin with some of the oral<br />

care products<br />

good individualised mouth care regime and the<br />

reduction in the development of HAP.”<br />

Colleagues have welcomed and supported<br />

the trial. Practice Development Nurse, Grace<br />

Omoleye told <strong>Heartbeat</strong>: “It’s important<br />

for patients to feel whole and to not feel<br />

uncomfortable about their mouths when visitors<br />

come.<br />

“The products that we use keep the mouth and<br />

gums moist so prevent sores and infections. I<br />

really like the lip gloss for that reason. Some<br />

patients need to have their teeth cleaned<br />

whilst using the suctioning tool. This is so good<br />

because you use one tool that brushes, cleans<br />

and suctions the debris away at the same time.”<br />

Grace continued, “The products are single-use<br />

only and are specially packaged so they can<br />

stay by the patient’s bedside and not a risk from<br />

an infection prevention perspective. It means<br />

that they are easily to hand when you need<br />

to perform mouth care as part of the patient’s<br />

routine. Mouth care really does matter for our<br />

patients and we should all be helping them to<br />

have healthy mouths.”<br />

Since the project started, visitors have<br />

commented on the improvement of their<br />

loved ones mouth condition.<br />

One family member (a dentist) explained how<br />

his mother had a stark contrast of attitude<br />

towards mouth care while she had been in<br />

hospital on two different occasions. He said,<br />

“My mother was admitted to a different<br />

hospital a few years ago. A few days after she<br />

was admitted, I noticed that her teeth had not<br />

been cleaned and the condition of her mouth<br />

had deteriorated significantly. Despite raising<br />

these concerns with staff, I had to buy several<br />

oral products and come into the hospital<br />

twice a day to clean her teeth and mouth.<br />

“I was shocked that mouth care was not<br />

automatic and didn’t form part of a daily<br />

general hygiene routine. Mouth care is<br />

important because if my mum has poor oral<br />

care then she won’t be able to eat well and<br />

then can’t get well.<br />

“The first thing I noticed when mum was<br />

admitted to Priory 4 was the mouth care<br />

posters promoting the use of the products<br />

with an appropriate care plan. I felt confident<br />

that my mum would receive a good level of<br />

care as a result.”<br />

The results from HAP and other data will be<br />

analysed during April and recommendations<br />

and learnings will be shared with the<br />

executive team. The plan is to roll out the<br />

programme across the organisation.<br />

Six weeks into the trial rates of HAP<br />

remained lower than the mean rate and all<br />

the pilot wards have at least halved their<br />

incidence of HAP. Average length of stay<br />

has reduced from 18 to 11 days.<br />

Sarah Peyton: Over 33 years of success<br />

Sarah Peyton, Acute Medicine Nurse<br />

Practitioner will be retiring from the<br />

Trust after dedicating over three<br />

decades to the Trust and hospital care.<br />

Sarah first began her journey at our Trust<br />

in 1987. Over years she gradually built up<br />

her career to become a ward sister which<br />

was shortly followed by her promotion to<br />

an acute medicine nurse practitioner in<br />

July 2007.<br />

Sarah has played an instrumental role<br />

alongside Dr Sarb Clare, Consultant<br />

Physician in Acute Medicine in setting<br />

up a GP area which then changed to<br />

the AMAA (acute medicine ambulatory<br />

assessment) in 2014. As a result, Sarah,<br />

Sarb and the rest of the team went on be<br />

awarded the International Award from the<br />

Society of Acute Medicine for their work<br />

in AMAA.<br />

Sarah Peyton celebrates her three decade<br />

career at the Trust<br />

Reflecting on her career, she remarked,<br />

“What I’m most proud of is my day-to-day<br />

work on the medical wards and working in<br />

AMAA. The job has changed over time, but I<br />

feel I have adapted to the changes whilst still<br />

being able to offer the best quality of care to<br />

our patients.”<br />

Sarb believes Sarah has played a vital<br />

role at the Trust and in particular AMAA.<br />

She said, “Sarah has left a legacy for the<br />

organisation from developing and leading<br />

on nurse-led weekend discharges to<br />

being pivotal in developing and making<br />

ambulatory care a success. Her work has<br />

been invaluable and endless for both<br />

patients and colleagues.<br />

“She is well-known by generations of both<br />

nurses and doctors and has supported<br />

many young doctors over the years. Sarah<br />

is loved by everyone.”<br />

Upon retirement Sarah is planning to visit<br />

Africa as well as a Caribbean cruise with<br />

her family. She also hopes to visit Nepal<br />

again as she sponsors a little girl to go to<br />

school there.<br />

Thank you for your hard work at the<br />

Trust Sarah – happy retirement!<br />


Poo is no longer a taboo thanks<br />

to service<br />

It’s normally a taboo subject saved<br />

for discussions with your doctor or<br />

your most trusted friend or even<br />

keeping it entirely to yourself<br />

for fear of embarrassment. Not<br />

any more - the FINCH (Faecal<br />

INcontinence and Constipation<br />

Healthcare) team are bringing the<br />

embarrassing subject of poo into<br />

the open – highlighting the issue on<br />

national airwaves.<br />

Lead Clinical Nurse Specialist, Kelly<br />

Stackhouse and her team were the<br />

focus of the Radio 4 programme Inside<br />

Health interviewed by Trust Me I’m a<br />

Doctor presenter, Dr Saleyha Ahsan.<br />

The programme is known for discussing<br />

health issues which people struggle to<br />

understand and faecal incontinence<br />

(also known as bowel function) is<br />

certainly one of those topics.<br />

The service is for patients who have<br />

functional bowel disorders, which<br />

means the organ doesn’t work<br />

properly, leading to problems such<br />

as constipation, needing to rush to<br />

the toilet, losing control of the bowel<br />

following surgery in that area.<br />

Kelly explained, “The FINCH service<br />

wants to break the taboo around poo.<br />

Receiving this national coverage is very<br />

important as it will alert people to this<br />

vital service and raise awareness that<br />

there are different treatments available.<br />

We are here to help those who are<br />

experiencing real problems. Some of<br />

them will refuse or be unable to leave the<br />

house because it has gotten so bad. Many<br />

of our patients have told us how it really has<br />

changed their lives for the better being under<br />

the care of our service.”<br />

Set up a little over 10 years ago, the team<br />

initially comprised of just Kelly and one<br />

consultant Miss Kathryn Gill. Kelly had<br />

worked as a colorectal nurse at the Trust.<br />

She explained, “Miss Gill wanted to set up a<br />

service, so we did this together, with one of<br />

the main focuses being on anterior resection<br />

syndrome.<br />

Fast forward to <strong>2020</strong>, and the service has<br />

won a number of accolades. It comprises of<br />

three extra nursing team members and two<br />

more colorectal consultants. In 2019 it had<br />

500 referrals, compared to just 170 in its first<br />

year.<br />

“We hold clinics every day and patients from<br />

all over the country visit us,” Kelly added.<br />

One such patient is Lara Simms. The 21-yearold<br />

student started suffering from terrible<br />

constipation two years ago and was only able<br />

to pass a stool once every three weeks.<br />

Lara’s story was featured on the Radio 4<br />

programme. She told the presenter: “It<br />

transpired that I had ‘slow bowel’ and it<br />

had come on all of a sudden. I found myself<br />

suffering from terrible stomach pain and I<br />

was constantly in and out of the hospital in<br />

Brighton where I'm a student. Doctors were<br />

baffled as to what was wrong with me.”<br />

Eventually, she received a diagnosis but<br />

medics unfamiliar with the condition were<br />

unable to treat the problem effectively. “I was<br />


on 15 to 20 laxatives a day and looked<br />

so bloated. I couldn’t go out because I<br />

knew I would need to use the toilet so<br />

much,” she said. Lara visited her family<br />

home frequently and on one occasion<br />

she was admitted to Sandwell Hospital<br />

and referred to the FINCH team.<br />

Kelly discussed Lara's condition with<br />

her colleagues at the multi-disciplinary<br />

team meeting. She was told about the<br />

antegrade continence enema (ACE)<br />

procedure – an operation designed to<br />

help with emptying the bowel. It allows<br />

the patient to self-administer enemas<br />

into the large bowel after a hole is<br />

made in the appendix. Lara became<br />

the first patient at our Trust to have<br />

this procedure, performed by Mr Raj<br />

Peravali.<br />

Lara added: “Since having this<br />

operation my life has changed<br />

drastically for the better. I am able to<br />

carry on with my studies, go out and<br />

see my friends, go shopping without<br />

having to worry about where the<br />

nearest toilet it. I have the FINCH team<br />

to thank for this.”<br />

To contact the FINCH team email<br />

swb-tr.SWBH-GM-FINCH@nhs.net.<br />

To listen to the full interview on<br />

Radio 4 go to https://www.bbc.<br />

co.uk/programmes/m000gbft<br />

Trust Me I’m a Doctor presenter Dr Saleyha Ahsan (far right) with Raj Peravali, Colorectal Consultant Surgeon, and nurses from the FINCH team Liz<br />

Clarson (second left) and Kelly Stackhouse (third left). The team were interviewed for the Radio 4 programme Inside Health which was aired on 10 <strong>March</strong>.<br />


National campaign to bust myth<br />

around eye drops<br />


Some of our clinicians have featured<br />

in a hard-hitting campaign to<br />

highlight the importance of glaucoma<br />

patients taking eye drops during<br />

Ramadan.<br />

This campaign organised by the International<br />

Glaucoma Association (IGA) created a mythbusting<br />

video that features a number of<br />

clinicians from the Birmingham and Midland<br />

Eye Centre (BMEC). It highlights how<br />

Muslims using eye drops during Ramadan<br />

will not break their fast as the medication<br />

does not count as food or drink.<br />

Glaucoma is a group of eye conditions in<br />

which the main nerve to the eye (the optic<br />

nerve) is damaged where it leaves the back<br />

of the eye. As it becomes damaged, vision is<br />

lost, usually starting around the edge of the<br />

field of vision known as peripheral vision.<br />

There are no early symptoms of glaucoma,<br />

so up to 40 per cent of the peripheral vision<br />

can be lost without an individual noticing.<br />

Abdul-Jabbar Ghauri, Consultant<br />

Ophthalmologist with Head of Patient Support<br />

Services, International Glaucoma Association<br />

The most common treatment for glaucoma is to<br />

take eye drops. Depending on the type of eye<br />

drops, these may need to be taken every day and<br />

sometimes two or three times a day.<br />

Mr Abdul-Jabbar Ghauri, Consultant<br />

Ophthalmologist, said, “Eye drops should be taken<br />

throughout the month. According to most legal<br />

schools, the medication is not considered to break<br />

the fast, even if traces of taste or colour reach the<br />

back of the throat. For those people who aren’t<br />

convinced and can still taste the drop, they can<br />

try punctal occlusion. Most scholars would agree<br />

that eye drops do not count as food or drink. Islam<br />

forbids any act which is harmful to an individual.<br />

All Muslims should take care of their bodies,<br />

entrusted to them by God.<br />

“It is really important that we get the message<br />

out there that taking eye drops, or any<br />

medication for long-term illnesses is vital. Eye<br />

drops need to be taken every day in a range<br />

of eye conditions, including glaucoma and<br />

inflammatory eye disease. Even stopping the<br />

drops for a short time can cause permanent<br />

damage to a person’s vision and they may not<br />

notice any damage until their next check-up and<br />

field test.<br />

“We know Ramadan can be a busy time, so we<br />

recommend that patients leave their drops in a<br />

prominent place, such as by their toothbrush.<br />

Putting a reminder on a phone is also a good<br />

way to remember to take them.”<br />

As well as Mr Ghauri, other BMEC colleagues<br />

in the video include Emadur Khan, Specialist<br />

Optometrist, Andrew Castle, Specialist<br />

Orthoptist, Stephen Khaw, Senior Pharmacist<br />

and Iyad Ibrahim, Nurse Practitioner.<br />

Birmingham Central Mosque’s Imam,<br />

Mohammad Asad, and Joanna Bradley, Head of<br />

Patient Support Services for IGA also feature.<br />

New group to support myeloma<br />

patients<br />

Not so uncommon, but often diagnosed<br />

late, myeloma is an incurable but<br />

treatable form of blood cancer found in<br />

the bone marrow. It impacts thousands<br />

of people across the UK and accounts<br />

for 15 per cent of all blood cancers.<br />

A newly formed support group will soon be<br />

launching to support myeloma patients. The<br />

Midland Metropolitan Myeloma Support<br />

Group (MMMSG) officially launches on 22<br />

April. It will provide a broad array of support<br />

ranging from patient and carer information,<br />

living with myeloma and treatment options<br />

to name but a few things.<br />

The inaugural meeting will take place at<br />

the education centre at Sandwell Hospital.<br />

Patron, Dr Farooq Wandroo, Haematology<br />

Consultant commented, “MMMSG is a new<br />

myeloma patient support group established<br />

with the help of registered charity Myeloma<br />

UK. Over the years, we have been feeling<br />

an unmet need to have something in place<br />

to support myeloma patients and their<br />

carers when they are newly diagnosed or<br />

post-chemotherapy.<br />

“It’s essential that there is support available<br />

to share information, experiences and<br />

Members of the Midland Metropolitan<br />

Myeloma Support Group committee<br />

expert advice. Information plays a vital role<br />

in helping individuals come to terms with<br />

a myeloma diagnosis and understanding<br />

treatment options. Over 17, 000 people<br />

in the UK have myeloma and, though the<br />

disease remains incurable, the majority of<br />

patients now live a pronged life with current<br />

treatments.<br />

“This group consists of several patients<br />

and carers who are very enthusiastic about<br />

meeting and supporting each other. Doctors<br />

and nurses will support the group by<br />

providing advice on treatments available,<br />

management of pain, toxicities and<br />

measures to help myeloma patients live<br />

life to the fullest. The group will also<br />

help spread awareness about myeloma<br />

and promote early diagnosis to help<br />

prevent complications. It will also be<br />

working closely the Trust’s cancer<br />

services team.”<br />

Jane Ogleby, Macmillan Haematology<br />

CNS said: “We’re looking forward to<br />

the launch of the MMMSG; it will offer<br />

a great way for patients and family<br />

members to meet in an informal and<br />

welcoming setting. It will provide<br />

those living with myeloma lots of<br />

useful resources and access to trained<br />

professionals. It will also offer specialist<br />

support to help individuals deal with<br />

everything from their diagnosis through<br />

to more practical tips on how to<br />

navigate life with myeloma. As well as<br />

this individuals will benefit from support<br />

from each other as well as carers.”<br />

If you’d like to find out any<br />

more information, please email<br />

jane.ogleby@nhs.net.<br />


Inside the mortuary – taking care of<br />

our patients right to the end<br />

Jessica Arnold, Mortuary Service Manager is one of five colleagues who perform post-mortems at<br />

our Trust<br />

When many of us think of a mortuary<br />

we are filled with dread and fear often<br />

imagining what it must be like to be<br />

surrounded by death. However, when<br />

you meet our colleagues who work<br />

in the mortuary at City and Sandwell<br />

it is somewhat reassuring to see that<br />

the mortuary is a calm, even homely<br />

looking place aimed at making loved<br />

ones feel at ease during the most<br />

difficult time of their lives.<br />

<strong>Heartbeat</strong> caught up with our Mortuary<br />

Service Manager, Jessica Arnold who told<br />

us more. “People often have<br />

misconceptions about the mortuary and<br />

what we do – our aim is simple – patient<br />

care. We look after patients who have<br />

passed away and ensure they are taken care<br />

of until they leave for a burial or cremation.<br />

We can deal with very emotive cases<br />

but the team are here because they are<br />

compassionate and caring.”<br />

We asked Jessica to explain the flow of a<br />

patient leaving the ward and going into the<br />

care of the mortuary.<br />

She said: “When our patients are brought<br />

down by portering colleagues, part of our<br />

role is to check their paperwork is in order.<br />

We check that the patient has the correct<br />

ID and that all their personal belongings are<br />

accounted for. Patients are also measured as<br />

part of the requirement for the undertakers<br />

who require the measurements in order<br />

to prepare the coffins. There is a beautiful<br />

handwritten register where we write the<br />

patient’s name, date of death and the name<br />

of the undertaker. The information is also<br />

recorded electronically.”<br />

Five technicians make up the team in the<br />

mortuary who all take part in undertaking<br />

post mortems. Jessica explained that not all<br />

patients have a post mortem and it depends<br />

on whether the cause of death is known.<br />

“Post mortems are usually carried out if a<br />

patient dies unexpectedly,” said Jessica. “The<br />

process is meant to piece the puzzle of how<br />

someone died. Our coroner’s jurisdiction has<br />

access to a digital autopsy which is situated<br />

at Sandwell crematorium; it is a scanner that<br />

helps to ascertain the cause of death limiting<br />

the need for invasive procedures. In some<br />

cases the scan can be inconclusive so we have<br />

to carry out a full invasive post mortem.<br />

“As technicians we remove all the organs in<br />

preparation of dissection and examination by<br />

the pathologist. This can sometimes result in<br />

further examination where blood and urine is<br />

collected for further testing in the lab. Once<br />

it is clear how a patient has died, the coroner<br />

can issue the necessary paperwork for a<br />

funeral to take place.”<br />

It’s hard to imagine what it must be like<br />

having to deal with patients who have lost<br />

their lives and their families.<br />

Kulwinder Johal, Clinical Directorate Lead has<br />

recently taken on the overall management of<br />

the mortuary. She said: “Dealing with people<br />

in a bereaved status is very challenging. I am<br />

in awe of how the team take care of our<br />

patients as well as manage the expectations<br />

of loved ones.<br />



“They often have to have sensitive<br />

conversations with families to prepare<br />

them about what to expect when they<br />

see their loved one.”<br />

Jessica added: “We are not a funeral<br />

home so we are limited as to what we<br />

can do to prepare patients for viewing.<br />

But we do ensure that hair is brushed<br />

or combed and that the eyes and<br />

mouth are shut. The aim is to give the<br />

impression that the patient is sleeping<br />

so we lay them on a viewing trolley that<br />

looks like a bed.”<br />

Kulwinder aims to raise awareness of<br />

the mortuary service and the amazing<br />

work they do. “I don’t think colleagues<br />

around the organisation fully understand<br />

the work and skill that goes into caring<br />

for deceased patients,” she said. “We<br />

have just gone through a Human Tissues<br />

Authority (HTA) inspection and there<br />

is a lot of structure and accountability<br />

required to run a mortuary service.<br />

“We have worked together with our<br />

colleagues including clinical nurse<br />

practitioners, bereavement support<br />

midwives and ward managers as part<br />

of a stakeholder group involved with<br />

the deceased to achieve the standards<br />

of the HTA and deliver a coordinated<br />

approach to the way we care for<br />

deceased patients.<br />

“Together we work to ensure patients<br />

are laid to rest quicker and we also<br />

provide training particularly for the rapid<br />

release process. The rapid release process<br />

ensures that a death certificate is signed<br />

on the ward at the time of death (if<br />

cause is known). A signed form is issued<br />

to the family who will give authority for<br />

the body to be released. The patient is<br />

then escorted to the mortuary by a ward<br />

colleague and handed over straight to<br />

the undertaker. When done right, rapid<br />

release can take up to four hours and is<br />

a great comfort for families as they can<br />

lay their loved ones to rest.”<br />

Jessica commented: “Part of the work of<br />

the stakeholder group is also to ensure<br />

families are supported throughout the<br />

process and where necessary direct<br />

them to services that provide financial<br />

support.”<br />

If you would like further information<br />

or training please contact Jessica on<br />

jessica.arnold3@nhs.net<br />


Gynaecology celebrates first birthday!<br />


Our Sandwell based gynaecology<br />

team celebrated their first birthday in<br />

February.<br />

The celebration represented a year since<br />

the department moved from Alpha Suite<br />

to clinic 6A which is a part of the main<br />

outpatients’ area at Sandwell Hospital. The<br />

gynaecology unit specialise is addressing,<br />

correcting and easing any gynaecological<br />

issues our female patients experience.<br />

For some of our patient's gynaecological<br />

issues can have a catastrophic effect on<br />

their daily life. With this in mind, the team<br />

help patients to rectify these complex<br />

issues.<br />

“Thanks to the move we have been<br />

able to increase our capacity. It is an<br />

exciting time for further growth. We<br />

are working hard to modernise one<br />

service, in particular, to offer a one-stop<br />

clinical experience for women with postmenopausal<br />

bleeding,” said Tiffany Jones,<br />

Sister.<br />

In addition, the gynaecology team have<br />

also been able to commit to achieving<br />

faster treatment times for women that<br />

receive an endometrial (womb lining)<br />

cancer diagnosis.<br />

Charlotte Gordan, HCA in gynaecology kindly<br />

made the first birthday cake<br />

The special birthday event was attended by<br />

colleagues who work within gynaecology,<br />

including Dr Abha Sinha, Consultant<br />

Gynaecologist and Obstetrician, CD. Dr Sinha<br />

believes the success of the move has been<br />

down to all the colleagues who work within<br />

the team. Tiffany has proven instrumental to<br />

the department, as have her core team made<br />

up of Vanessa Wright, Sara Greenaway, Jean<br />

Whitehouse, Tracey Law, Jenny Oliver, Charlotte<br />

Gordon, Donna Francis, Julie Hill and Cynthia<br />

Daly.<br />

The team also benefits from being supported<br />

in times of pressure by Paula Bryan and her<br />

team from gynaecology outpatients’ in the<br />

Birmingham Treatment Centre. She said, “I<br />

have to express my huge admiration for Tiffany<br />

for her leadership skills, as well as her clinical<br />

and interpersonal skills in leading an amazing<br />

team. She has worked incredibly hard over<br />

the past 12 months to get the unit staffed<br />

with the best HCA team. She’s also trained<br />

and supported them to develop into band 3-4<br />

roles.”<br />

Raffaela Goodby, Director of People and<br />

Organisation Development has been a patient<br />

and has participated in multiple board visits<br />

to the department. A real advocate of the<br />

team and the work they do, she said, “Not<br />

many patients can say that their gynaecology<br />

visits are like visiting a spa. I can say that my<br />

experience as a patient and as a colleague has<br />

been zen from start to finish!<br />

“Tiffany and the team calmly and simply<br />

explain very intimate procedures and give you<br />

assurance and honesty at a very worrying<br />

time. When I had treatment last year to<br />

have pre-cancerous cells removed, the team<br />

explained what was happening and I didn’t<br />

feel embarrassed or ill at ease once. That’s an<br />

achievement considering the intimacy of the<br />

situation."<br />

She added, “I want to offer my thanks to<br />

the team for all they do for patients, and for<br />

having that person-centred approach I know<br />

they offer to each patient. Thank you for<br />

being so open about women’s reproductive<br />

health, for openly talking about the<br />

importance of smear tests, and for looking<br />

after the gynaecological health of Sandwell<br />

and West Birmingham with such composure.”<br />

Baby Gibson first to benefit from<br />

patient generosity<br />

Two-day-old, Kade Gibson was<br />

keen to show off his latest knitwear<br />

thanks to the kindness of former<br />

patient, Julita Dirsaite.<br />

Julita was in our maternity department<br />

two and a half years ago and after the<br />

fantastic care she received whilst at the<br />

Trust, she made the decision she wanted<br />

to give back to the nurses and midwives<br />

at the hospital.<br />

Being an enthusiastic knitter and the<br />

drive to help others, Julita decided she<br />

wanted to knit clothes for one of our<br />

most vulnerable group of patients and<br />

those just starting out in life, premature<br />

babies. Items included tiny knitted<br />

converse boots, ballerina shoes, flower<br />

blankets and bonnets. As well as knitting<br />

for the little babies, she also knitted<br />

a few accessories for our midwives<br />

including pen pots to store stationary as<br />

Baby Kady Gibson shows off his new knitted<br />

gear<br />

gifts for their continued hard work in the<br />

department.<br />

Claire Cushing, M2 Ward Manager is one of<br />

many colleagues to get a gift from Julita and<br />

believes the donations from her will really<br />

help our patients.<br />

She said: “We were overwhelmed with<br />

the donations from Julita and very much<br />

appreciate them all in our department. All<br />

the clothes, booties and blankets that have<br />

been knitted will really benefit the babies in<br />

maternity and their parents.”<br />

Amanda Winwood, Fundraising Manager at<br />

Your Trust Charity facilitated the knitwear for<br />

maternity and echoes Claire’s views.<br />

She said: “Unfortunately we have many<br />

mums who struggle to get hold of clothing<br />

for their premature babies, but by having<br />

our community support us in making such<br />

beautiful gifts and giving their time allows<br />

us to support our patients in the very early<br />

days. Julita’s gifts tie in perfectly with it being<br />

Year of the Nurse and Midwife <strong>2020</strong>, and<br />

showing how appreciated they are.”<br />

Angela Jane Gibson, mum of Kade Gibson<br />

was thankful for the donation and said, “It<br />

was really kind of the charity and hospital<br />

to provide Kade with a set of knitwear and<br />

booties when he was born.”<br />

She added: “I must say a massive thank you<br />

to both as well as a special thanks to Julita<br />

for knitting them.”<br />


Safer Sleep Week to help prevent<br />

unexpected deaths of little ones<br />

Early <strong>March</strong> marked Safer Sleep Week<br />

an annual campaign spearheaded by<br />

The Lullaby Trust, whose vision is to<br />

reduce and prevent where possible the<br />

unexpected deaths of babies and young<br />

children.<br />

The Lullaby Trust actively fund research into<br />

both the causes and prevention of sudden<br />

infant death syndrome (SIDS). They also<br />

provide support to parents and engage with<br />

medical professionals to help promote child<br />

health.<br />

With approximately 700,000 babies born<br />

every year in the UK, the focus of this year’s<br />

campaign was to provide practical tips to<br />

help new parents survive sleep deprivation.<br />

The Safer Sleep Week campaign was<br />

enthusiastically embraced by our<br />

community maternity team. The team<br />

shared tips to equip parents with the<br />

knowledge to establish safe sleep routines.<br />

This included having a Moses basket set<br />

up to demonstrate both the correct and<br />

incorrect way to put a baby to sleep. The<br />

team were also on hand to answer any<br />

Michelle Defreitas from the community midwives<br />

team held sessions with new parents during<br />

Safer Sleep Week<br />

questions and, they had a display of posters<br />

and leaflets available too.<br />

Speaking to <strong>Heartbeat</strong>, Dionne Mullings,<br />

Community Team Manager said, “We’re<br />

passionate supporters of Safer Sleep Week.<br />

We aimed to reach all of our new parents<br />

with some key messages to help to reduce the<br />

risk of SIDS occurring. Sleep deprivation can<br />


be hard for new parents to adjust to, but<br />

we’re here to help. We have a vast array<br />

of experience on the team and, between<br />

us we wanted to reinforce the message<br />

that it’s important to establish safer sleep<br />

routines early on.”<br />

Safer sleeping – things you can do<br />

• Always place your baby on their<br />

back to sleep<br />

• Keep your baby smoke free during<br />

pregnancy and after birth<br />

• Breastfeed your baby<br />

• Place your baby to sleep in a<br />

separate cot or Moses basket in<br />

the same room as you for the first<br />

six months<br />

• Use a firm, flat, waterproof mattress<br />

in good condition.<br />

Did you know that you can download<br />

treatment-specific patient information<br />

leaflets from the EIDO Healthcare<br />

website for FREE?<br />

EIDO has hundreds of patient leaflets for different procedures that<br />

are being carried out across the Trust.<br />

They are available in an easy-to-read format and<br />

in different languages.<br />

Patient information for hundreds of procedures carried out across<br />

the Trust can be downloaded for free and passed on to patients<br />

to help them better understand the procedure they may be<br />

undergoing. Many of these are available in different languages and<br />

formats and help patients to give informed consent.<br />

Visit Connect Clinical Systems EIDO PT Leaflets.<br />

For more information, please contact Communications Team on<br />

ext.5303 or email swbh.comms@nhs.net<br />


Is it a bird? Is it a plane?<br />

No, it’s a CT scanner<br />


This month the imaging team at<br />

City Hospital played host to an army<br />

of high-vis clad engineers from<br />

Siemens Healthineers who delivered<br />

the newest addition to the imaging<br />

department at the Birmingham<br />

Treatment Centre (BTC), the new<br />

computerised tomography (CT)<br />

scanner.<br />

Amongst the beeping fanfare of a crane,<br />

engineers carefully peeled away the side<br />

wall of the BTC, constructed a reinforced<br />

platform and gently lifted, manoeuvred<br />

and landed the huge scanner onto the<br />

first floor to then be delicately pushed to<br />

its new home in the imaging department.<br />

CT scanners are innovative scanners<br />

that create cross sectional images of the<br />

body by rotating an x-ray machine round<br />

the body and then use a computer to<br />

reconstruct the multiple images into a<br />

single three-dimensional image that lets<br />

doctors look inside the body. Commonly,<br />

CT scanners diagnose infections, fractures<br />

and muscle disorders, as well as helping<br />

to pinpoint masses and tumours. They<br />

are sometimes even used to help guide<br />

surgical procedures and biopsies.<br />

To find out more about the scanner,<br />

<strong>Heartbeat</strong> caught up with Phil Spencer,<br />

Superintendent Radiographer and CT<br />

Lead at our Trust. He said, “The newest<br />

scanner we have had delivered is now the<br />

fifth CT scanner we have at our disposal.<br />

We have two at Sandwell and three at<br />

City. This gives us plenty of resources offer<br />

imaging support at short notice, as well<br />

as resilience, should one of the scanners<br />

need to be repaired.”<br />

The newest addition to the imaging team’s<br />

arsenal<br />

Trust bowel-ed over by national<br />

cancer audit results<br />

The National Bowel Cancer Audit<br />

publishes results about the care<br />

and outcomes of patients with<br />

bowel cancer in England and Wales.<br />

Commissioned by the Healthcare<br />

Quality Improvement Partnership as<br />

part of the National Clinical Audit<br />

and Patient Outcomes Programme,<br />

this quality improvement programme<br />

has been running for several years.<br />

It is delivered jointly by the Clinical<br />

Effectiveness Unit at the Royal College<br />

of Surgeons of England, NHS Digital,<br />

and the Association of Coloproctology<br />

of Great Britain and Ireland.<br />

Each year, a report is produced for trusts<br />

in England and multidisciplinary teams in<br />

Wales. Our most recent results published<br />

for 2017-2018 show that we included<br />

more patients than expected and we<br />

performed positively in several areas.<br />

Mr Torrance, Colorectal Consultant<br />

remarked, “Our data collection is<br />

significantly better than it has been in<br />

the past and that has allowed us to share<br />

that we are performing above average<br />

compared to our local peers and nationally<br />

in most measures. We stood out in the rate<br />

of major surgery performed in potentially<br />

curative patients. Whilst the national score<br />

was 86 per cent, we scored 92 per cent<br />

– 6 per cent above the national average.<br />

We also perform significantly more cases<br />

through keyhole surgery compared to<br />

the rest of the country, with 89 per cent<br />

attempted through keyhole surgery<br />

compared to 69 per cent nationally. When<br />

we combined this with our enhanced<br />

recovery programme supported by our<br />

anaesthetic colleagues, ward staff and<br />

clinical nurse specialist team, we have<br />

helped nearly half of patients go home<br />

within 5 days of major surgery compared to<br />

the national average of just over a third of<br />

patients.”<br />

When discussing how we’ve achieved<br />

these results, Dr Torrance commented,<br />

“We have invested in our data and<br />

wanted to show just how well we’re<br />

performing as a Trust. We now have<br />

a dedicated person responsible for<br />

managing our data. Tahira Sani from our<br />

cancer services team has done a great job<br />

at collating all of our data and allowing us<br />

to show just how well we’re performing,<br />

both regionally and nationally.”<br />

Speaking to <strong>Heartbeat</strong>, Tahira<br />

commented, “I have taken on the task of<br />

compiling our clinical data. This involves<br />

collating data from lots of different<br />

sources including systems and meeting<br />

notes. I was pleased to see how well we<br />

performed as a Trust in comparison to<br />

others locally and nationally.”<br />


This month we say hello to Liam<br />

Kennedy. As you’ll likely know, Liam<br />

isn’t new to our Trust; however, he has<br />

recently moved from being our deputy<br />

chief operating officer to become our<br />

chief operating officer (COO).<br />

Having started his career as a science<br />

teacher, Liam joined the NHS nine<br />

years ago as part of the NHS graduate<br />

management training scheme. Reflecting<br />

on his decision to join this scheme, Liam<br />

remarked, “This was a defining career<br />

moment for me. I developed the skills<br />

to help me lead different functions and<br />

teams across several trusts. I have worked<br />

in project management, accounting and<br />

transformation positions, as well as a<br />

group manager in medicine, surgery and<br />

community services.”<br />

Liam completed a six-month placement<br />

with Monitor; a regulatory body that<br />

was responsible for ensuring healthcare<br />

provision in NHS England was financially<br />

effective. As well as this, he has completed<br />

a management accounting qualification<br />

via the Chartered Institute of Management<br />

Accountants and a PgCert in healthcare<br />

leadership and management.<br />

Liam Kennedy, Chief Operating Officer<br />

You may be surprised to learn that Liam has<br />

not always worked in healthcare. Before<br />

joining the NHS, Liam had a varied career.<br />

Aside from being a teacher, he also worked<br />

as a celebrity account manager and revealed<br />

that Peter Andre was the most famous<br />

person he ever booked for an event.<br />

Looking to the future as our COO, Liam has<br />

Liam Kennedy<br />

Chief Operating Officer<br />

some key areas of interest he’ll be focusing<br />

on. “Digital implementation into the NHS<br />

is a passion of mine. So far, I’ve worked<br />

across the Unity project and introduced<br />

digital dictation. I’ll be working closely with<br />

teams to ensure we’re giving our clinical<br />

colleagues the tools they need to deliver the<br />

best patient care. Digital transformation will<br />

help us offer a more efficient and patientfocused<br />

service.<br />

“I’ll be looking at improving our urgent care<br />

standards and working with all directorates<br />

to ensure they have the data, skills and<br />

resources to deliver service improvements.<br />

As well as this, I’m keen to look at<br />

preventative measures to ensure we’re<br />

having early interactions with patients. We<br />

have lots of resources available to help them<br />

lead healthier lives.”<br />

Outside of work Liam enjoys keeping fit.<br />

This year he had planned an Ironman<br />

triathlon in Copenhagen that involves<br />

swimming, running and doing a bike ride<br />

all in support of Your Trust Charity. Excited<br />

about taking on the challenge, he said, “It’s<br />

going to be a test of endurance. I’ve started<br />

my training and go swimming before work.<br />

I’m looking forward to doing something<br />

that will directly give back to our Trust.”<br />

Wave goodbye to…<br />

Lis Hesk<br />

Matron – gynaecology and gynae oncology<br />

This month we bid adieu to Lis Hesk,<br />

Matron in gynaecology and gynae<br />

oncology. Having started her career in<br />

1982 in Leicester, Lis has had a long and<br />

varied career in nursing. In 1988, she<br />

completed her midwifery training at<br />

Queen Charlotte’s Hospital in London<br />

and has never looked back.<br />

Speaking to <strong>Heartbeat</strong> about her career,<br />

she said, “I have always been a nurse,<br />

I cannot imagine doing anything else. I<br />

started my training in 1982 before most of<br />

my staff were born! I have always worked<br />

in women’s health – it’s an area I feel<br />

incredibly passionate about.”<br />

Lis joined our Trust in 2012 as matron of<br />

gynaecology and gynae oncology. Over<br />

the years she’s had a number of career<br />

highlights including the implementation of<br />

Unity. Looking back on it she said, “This<br />

was a massive project that affected each<br />

member of the team. We had fantastic<br />

support within gynaecology; the team really<br />

Lis Hesk<br />

embraced the electronic patient record and<br />

it has had such a positive impact on the<br />

care we deliver.”<br />

Danielle Joseph, Deputy Group Director<br />

of Operations commented, “Lis is an<br />

exceptional nurse and leader. I’ve worked<br />

with her for some time now and have a<br />

huge amount of respect for her. Lis is caring<br />

and patient focused - something you need<br />

to be within gynae and gynae oncology.<br />

She is most definitely a team player,<br />

collaborative and always up for a challenge.<br />

Lis has been a pleasure to work with and<br />

we are all going to miss her greatly.”<br />

Looking ahead to the future Lis is planning<br />

on spending time with her family and<br />

friends. “I’ve not taken a day off sick<br />

since 1989 - I’ve never wanted to let my<br />

colleagues down. I will definitely enjoy<br />

some quality time with my loved ones when<br />

I retire.”<br />

Thank you for your hard work and<br />

dedication, Lis.<br />


Letters, of less than 200 words please, can be sent to the Communications Department,<br />

Trust Headquarters, Sandwell Hospital or by email to swb–tr.SWBH–GM–<strong>Heartbeat</strong>@nhs.net<br />


Cleaning concerns at Trinity<br />

House<br />

Dear <strong>Heartbeat</strong>,<br />

Can you tell me why Trinity House<br />

has had there cleaning cut down<br />

to two days a week, Monday and<br />

Friday. It has been months since<br />

the offices have been vacuumed or<br />

floors cleaned, and now we have to<br />

go three days without the toilets or<br />

kitchens being cleaned.<br />

Trinity House as a lot visitors and<br />

would hate to think what they will<br />

think if rubbish is piled high. Come<br />

the summer we will have a smell<br />

from rubbish lying around for days.<br />

All I can say is that you would not<br />

leave your toilet/kitchen at home<br />

without cleaning it every day. I hope<br />

the Trust will take action on this<br />

as I believe that this low level of<br />

cleaning will lead to more people<br />

being of sick because of lack of basic<br />

cleaning.<br />

Regards,<br />

Anon<br />

Dear colleague,<br />

Cleaning arrangements at the<br />

Trust have changed. We are<br />

moving more of our cleaning<br />

time into our patient facing<br />

and clinical areas. And we<br />

are reducing expenditure in<br />

non-clinical areas by just over<br />

£100,000 a year.<br />

The schedules for cleaning have<br />

changed. What does this mean<br />

for you?<br />

• Just like before we need<br />

your help to make sure that<br />

communal areas, kitchens<br />

and toilets are usable and<br />

civilised. In simple terms if you<br />

create some “mess” please clean<br />

it up. If there are a real mess,<br />

maybe because someone has<br />

an accident, then that can be<br />

reported.<br />

• From now on, if your bin only<br />

fills up once a week it will be<br />

emptied by the WSO team. But<br />

if you want it emptied more<br />

regularly, please use one of the<br />

provided bin bags and drop<br />

off your bag into the large<br />

bins outside our entrances on<br />

your way home. Do not pile up<br />

bin bags outside offices or in<br />

communal areas.<br />

There are separate Trust wide<br />

comms on waste and recycling,<br />

and making sure we use the right<br />

bins for the right things, and fold<br />

cardboard into central storage<br />

areas. If you have not had chance to<br />

read through that, take a look on<br />

Connect.<br />

Working together we want to make<br />

working here a great experience.<br />

By moving around the money we<br />

have we are trying to invest in the<br />

right things, like more support for<br />

staff wellbeing, mental health,<br />

and exercise, as well as important<br />

changes for our environment,<br />

improving our gardens and tackling<br />

climate change. We hope you can<br />

support the changes made by doing<br />

your bit. The changes apply Trustwide<br />

in non-clinical areas – and that<br />

does include HQ and the “executive<br />

corridors”!<br />

Kind regards<br />

Toby Lewis<br />

Chief Executive<br />

Why am I being redeployed?<br />

Dear <strong>Heartbeat</strong>,<br />

I am being redeployed. I was told this<br />

in front of a colleague. Why have I<br />

been chosen? Surely there are risks for<br />

patients in moving people around from<br />

clinics to wards. Is it legal to do this and<br />

how can I be sure I won’t lose my PIN<br />

number?<br />

Very worried RGN<br />

Dear colleague,<br />

Thank you for your letter. I<br />

completely understand your<br />

concern at a time of both rumour<br />

and anxiety. We are going to have<br />

to re-deploy lots of colleagues and<br />

even those not moved in the first<br />

phase in April and May may be<br />

needed in the second phase in June.<br />

You will get some training but<br />

should only practice within your<br />

competence. You will get a new line<br />

manager and a buddy. And we will<br />

work with you once you start.<br />

I must apologise you were spoken<br />

to in front of someone else. Our<br />

standard is really clear - private<br />

conversations, an opportunity<br />

to raise concerns and to suggest<br />

reasonable adjustments. We need to<br />

work with you, and remember this<br />

is “a marathon not a sprint”. Get in<br />

touch if you remain concerned.<br />

Kind regards<br />

Paula Gardner, Chief Nurse<br />


Toby writes about… management by<br />

walking about<br />

TobyLewis_SWBH<br />


I have written eight COVID Updates<br />

@SWBHnhs. So far. I suspect there<br />

are more to come.<br />

Each time I am humbled by responses<br />

wishing me well, giving me advice,<br />

asking me questions, and reflecting the<br />

variety of individual experience we have<br />

as we face this pandemic together.<br />

The situation is moving fast. But<br />

it is also moving predictably. All of<br />

us tend to see our own situation as<br />

unique, but in truth Iran, Italy, Wuhan<br />

and Madrid all give us clues to what<br />

is ahead, as do Germany and South<br />

Korea. So, this is a chance to use<br />

evidence and learn lessons. That is true<br />

for governments, hospitals, countries<br />

and individuals. Thank you to those<br />

contributing their time to research trials<br />

and their wisdom to our ethics and<br />

advisory group.<br />

Now, here’s my point: There are plans,<br />

and revised plans, and plans to get<br />

plans - all the usual paraphernalia of<br />

management and large organisational<br />

systems.<br />

So what matters? Well obviously as<br />

many other articles in <strong>Heartbeat</strong> point<br />

out what matters is our patients,<br />

their loved ones, our colleagues and<br />

those we care most about. So the<br />

leadership task is not in truth measured<br />

in command centres, capacity or even<br />

PPE. Each of those things is vital. But<br />

none of those things will succeed<br />

unless we do something else –<br />

communicate better than we ever<br />

have, or ever have had to, before.<br />

I don’t mean send canny emails or<br />

film videos. I mean each person who<br />

leads, which might be someone who<br />

manages someone, or someone who<br />

inspires others as a peer, finding time<br />

with colleagues to make sense of what<br />

is going on. Where do you fit in? You<br />

might feel like a bystander, far from<br />

ED or ITU. You might feel exhausted,<br />

plunged into workforce models across<br />

AMU and our red wards that seemed<br />

impossible days ago. You might have<br />

exhaustion and exhilaration as you rush<br />

from one event to another webex.<br />

In all circumstances the challenge is to<br />

hear other’s confusion gently. To explain<br />

why choices have been made, carefully.<br />

To place our effort in the regional<br />

context, alongside the work of care home<br />

workers, police officers, PHL staff at<br />

Heartlands, and our peers at New Cross<br />

and across the Black Country. At the<br />

same time, the profound challenge must<br />

not cloak poor management practice.<br />

No amount of explaining makes sense<br />

of visor shortages. No amount of best<br />

intentions gives comfort at the death of<br />

someone we were unable to save.<br />

This article is about management by<br />

walking about. Tough when you can’t<br />

go everywhere! And when as a manager<br />

there is much you don’t know. Always<br />

easier to communicate certainty and talk<br />

about stuff you know. But now faced<br />

with a worldwide emergency is exactly<br />

when those people whose job, and career<br />

choice, is to coach other people, need<br />

to be forward about sharing what truths<br />

you know. Explain how the role of our<br />

ward service officers fit in. Explain who<br />

can work from home and why we need<br />

some people to move to hotels. Above all<br />

find a bit of space to hear what has<br />

been understood among the very<br />

many people we work with who<br />

do not access email or log onto the<br />

Connect system. An authentic voice<br />

who has tried to find PPE at 8.15pm<br />

on a Saturday night or has had to<br />

cancel a clinic of patients matters<br />

very much. You are just as much part<br />

of a frontline effort, alongside our<br />

bank office, and our porters.<br />

So if you are not sure how to<br />

contribute, or you are a manager<br />

and are free for a while to wander,<br />

let me ask you to find teams,<br />

explain again what you think<br />

everyone already knows, and<br />

give people some of your time to<br />

hear how folk feel. Our common<br />

purpose is all too obvious. We are<br />

facing a viral pandemic, where your<br />

care and attention for your own<br />

health, directly impacts my chance of<br />

survival. But we are each individuals<br />

and on different days we fear and<br />

face this challenge differently. So<br />

I need everyone who manages<br />

anyone to take just a little more time<br />

to work with our colleagues and<br />

make sure that we really are fighting<br />

this as one team.<br />


• How many seconds should you wash your hands for each time you do?<br />

• Which GP practices locally are the two local Hot COVID Primary<br />

Care Centres?<br />

• Which two surgical services have relocated from City to Sandwell to help<br />

us cope?<br />

• What is a blue ward?<br />

• Can you get free taxis with your hotel booking, yes or no?<br />

• How far apart should you be when socially distancing?<br />

• What’s the one word that we want to sum up our COVID-19<br />

response as Trust?<br />

There could be a prize. Email your seven to tobylewis@nhs.net and we’ll<br />

let you know.<br />


Charity launches fundraising<br />

campaign for Midland Met<br />


hospital. It’s not just about caring for our<br />

community - it is about including them.”<br />

@SWBHCharity To donate<br />

to the Your Trust Charity text<br />

“SWBH16 £5” to 70070<br />

Your Trust Charity has officially<br />

launched a £2 million campaign<br />

to raise funds for the Midland<br />

Metropolitan University Hospital<br />

(MMUH).<br />

The campaign, called We Are<br />

Metropolitan, was launched in <strong>March</strong>.<br />

All of the cash raised will have one thing<br />

in common - it will positively impact the<br />

patient experience by funding research<br />

nurses, pharmacists and community<br />

spaces at the new facility.<br />

The state-of-the-art hospital will open<br />

in 2022 and boast the busiest accident<br />

and emergency department in Europe,<br />

serving 700,000 people across Sandwell<br />

and West Birmingham. Richard Samuda,<br />

our Chairman, said, “Besides our drive to<br />

make sure MMUH delivers the best care<br />

Guests received a special We Are Metropolitan<br />

brochure on arrival at the launch event as a<br />

memento.<br />

possible, our charitable appeal for funding<br />

enables the Trust to develop in parallel,<br />

important community outreach activities<br />

and research relevant to our patients'. We<br />

see this as key to making this more than<br />

a hospital build project. For us, it’s about<br />

contributing to the wider improvement in<br />

public health outcomes.<br />

“We want to ensure that those using our<br />

new hospital not only receive the best care<br />

possible, but also that their entire journey<br />

is seamless. We believe that by funding<br />

play areas for our young patients, creating<br />

a beautiful garden where people can sit<br />

and reflect, and hiring research nurses who<br />

will help to find treatment and cures for<br />

illnesses, we can help achieve this.”<br />

Mr Samuda went on to say, “The thinking<br />

behind the We Are Metropolitan campaign<br />

is to reflect that everyone within Sandwell<br />

and West Birmingham is part of this<br />

The local community and businesses<br />

across the region are being encouraged<br />

to support the campaign by donating to<br />

the fund by hosting events. Thrill-seekers<br />

can even take part in a bungee jump onsite<br />

in September.<br />

Paul Faulkner, Chief Executive of the<br />

Greater Birmingham Chamber of<br />

Commerce, is also Co-Chair for the<br />

campaign’s Business Committee. He<br />

said, “I am delighted to support this<br />

worthwhile campaign and would<br />

encourage the business community<br />

to get involved. The scale, ambition<br />

and impact of the hospital will be truly<br />

transformational for our region. We<br />

need the help of our local community to<br />

get to two million pounds by 2022. We<br />

want to make it more than a hospital,<br />

but that can only be achieved if we raise<br />

these vital funds."<br />

To help with the fundraising<br />

campaign contact Your Trust<br />

Charity on extension 5196, or email<br />

midlandmet@nhs.net.<br />

You can also make an online<br />

donation at https://donorbox.org/<br />

your-trust-charity.<br />

Sandwell and West Birmingham<br />

NHS Trust<br />

WE ARE<br />


<strong>March</strong> <strong>2020</strong> staff lottery results<br />

1st £188.75<br />

Lyndsey Hemsley<br />

2nd £113.25<br />

Usha Sund<br />

3rd £75.50<br />

Beverley Manners<br />

Don’t forget that Your Trust Charity lottery costs just £1 a month and anyone<br />

who works for the Trust can join. Payment is deducted from your wages each<br />

month. To take part email amanda.winwood@nhs.net.

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