Innovation in Services - Department for Business, Innovation and Skills

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DTI OCCASIONAL PAPER NO. 9 Innovation in Services JUNE 2007
The views expressed within DTI Economics Papers are those of the authors and should not be treated as Government policy.
Page 1: DTI OCCASIONAL PAPER NO. 9 Innovati
Page 5 and 6: Foreword This series of papers brin
Page 7 and 8: Innovation in Services ● Chapter
Page 9 and 10: Innovation in Services Figure 1.1:
Page 11 and 12: Innovation in Services ● Airport
Page 13 and 14: Innovation in Services In trying to
Page 15 and 16: Innovation in Services BOX 1.1: DEF
Page 17 and 18: Innovation in Services Another impo
Page 19 and 20: Innovation in Services ● Customer
Page 21 and 22: Innovation in Services The OECD (20
Page 23 and 24: Innovation in Services From a polic
Page 25 and 26: 2 Changing Understanding of Innovat
Page 27 and 28: Changing Understanding of Innovatio
Page 29 and 30: 2.2 The Changing Understanding of I
Page 31 and 32: ASSIMILATION (OR ‘SUBORDINATION S
Page 37 and 38: Table 2.1: Various Modes or Pattern
Page 39 and 40: The growing consensus that is captu
Page 45 and 46: Figure 2.3: The Extent of Change in
Page 49 and 50: Figure 2.5: ‘Expected’ and Actu
Page 51 and 52: Table 2.6: The Importance of Invest
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Changing Understanding of Innovatio
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References Changing Understanding o
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3 Managing service innovation John
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● Does the generic innovation pro
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Managing service innovation In the
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Figure 3.1: The Innovation Space PR
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3.3 Innovation management in servic
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In this section we will look at the
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Table 3.3: Stages in the innovation
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Figure 3.4: Interactive innovation
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While these taxonomies begin to hel
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of product and process life cycle s
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Managing service innovation In high
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Managing service innovation abandon
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Managing service innovation While C
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Managing service innovation Table 3
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Similarly research carried out by t
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This trend has important implicatio
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References Managing service innovat
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Managing service innovation Tidd, J
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Innovation in Services Another find
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Innovation in Services The remainde
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Innovation in Services 4.2 The Cont
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Innovation in Services BOX 4.1: SER
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Innovation in Services emotions and
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Innovation in Services Research sho
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Innovation in Services deliberately
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Innovation in Services 4.3 The Proc
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Innovation in Services to put in th
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Innovation in Services TOOLS AND TE
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Innovation in Services who are actu
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Innovation in Services was fed back
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Innovation in Services BOX 4.4: BUS
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Innovation in Services PROTECTING I
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Innovation in Services Seeing a con
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Innovation in Services disruptive i
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Innovation in Services Eisenhardt,
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Innovation in Services Vermeulen, P
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Innovation in Services Table A4.1:
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Innovation in Services in general s
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Innovation in Services If IP protec
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Innovation in Services INFORMATION
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Innovation in Services or knowledge
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Innovation in Services In the figur
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Innovation in Services The second t
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Innovation in Services Table 5.5: I
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Innovation in Services Figure 5.4:
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Innovation in Services Correlations
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Innovation in Services In relation
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Innovation in Services Table 5..10:
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Innovation in Services especially t
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Innovation in Services IBM is now u
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Innovation in Services Table 5.12:
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Innovation in Services Figure 5.19
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Innovation in Services Correlations
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Innovation in Services FURTHER QUES
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Innovation in Services By contrast,
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Innovation in Services 5.4 Linking
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Innovation in Services 5.5 Conclusi
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Innovation in Services acquired R&D
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Innovation in Services References C
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Innovation in Services Variables us
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Innovation in Services Sector Compe
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Innovation in Services - Department for Business, Innovation and Skills

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