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Good Stores Guide - 2019

We present our annual list of global stores we should all be taking note of in 2019.

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<strong>2019</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Global retail best practice explored<br />

Dubai<br />

Heraklion<br />

Hong Kong<br />

Madrid<br />

Inside:<br />

30 <strong>Stores</strong>.<br />

1 Essential <strong>Guide</strong>.<br />

Montreal<br />

New York<br />

San Diego<br />

San Francisco<br />

Venice<br />

Warsaw<br />

Washington<br />

visualthinking.co.uk<br />

/ shoptactics


<strong>2019</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Directory<br />

2<br />

These are our selection of must-visit stores for <strong>2019</strong>:<br />

our annual pick of best practice retail experiences that<br />

represent good design, attentive customer service and<br />

outstanding visual merchandising.<br />

Inside our <strong>2019</strong> <strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong>, we profile stores<br />

that our team of retail specialists have been lucky<br />

enough to see as they travel from city to city improving<br />

instore performance. From local brands in lesserexplored<br />

neighbourhoods, to truly global retailers who<br />

are transcending geographic and cultural boundaries.<br />

This guide will hopefully act as a reminder that the<br />

future of physical is still bright. Our annual <strong>Good</strong> <strong>Stores</strong><br />

<strong>Guide</strong> serves to inform and inspire. As it should be, it<br />

is simply our latest instalment in what will always be a<br />

continuous pursuit of retail performance improvement.<br />

This is what good looks like<br />

Let’s explore.<br />

www.visualthinking.co.uk<br />

Clothing/Accessories<br />

Want Apothecary<br />

Gucci Soho<br />

Pink<br />

Aldolfo Dominguez<br />

Also Visit<br />

Bonobos<br />

Newbie<br />

Topman General Store<br />

Home/Furnishings<br />

Ikea<br />

Casper<br />

Waterford Wedgwood<br />

House of Hackney<br />

Also Visit<br />

David Mellor<br />

Jaime Beriestain<br />

Muy Mucho<br />

March<br />

03<br />

04<br />

06<br />

08<br />

10<br />

12<br />

12<br />

12<br />

12<br />

13<br />

14<br />

16<br />

18<br />

20<br />

22<br />

22<br />

22<br />

22<br />

22<br />

Credits<br />

Food/Hospitality<br />

Daylesford Organic<br />

Raised by Wolves<br />

Also Visit<br />

Ralph’s Coffee<br />

Monogram Roaster<br />

Nino & Friends<br />

23<br />

24<br />

26<br />

28<br />

28<br />

28<br />

28<br />

Editorial<br />

Kay Garrett<br />

Marc Baker<br />

Contributors<br />

Ellie Pask<br />

Karl McKeever<br />

Katy Trodd<br />

Kirsty Kean<br />

Published by Visual Thinking<br />

© Visual Thinking 2018<br />

Designed by<br />

DSGNLAB<br />

NN6 9HF<br />

UK<br />

www.dsgnlab.com<br />

Department <strong>Stores</strong><br />

Fondaco Dei Tedeschi<br />

Robinsons<br />

Speciality<br />

Amazon Bookstore<br />

Top Drawer<br />

29<br />

30<br />

32<br />

34<br />

35<br />

37<br />

www.visualthinking.co.uk<br />

Be inspired, respect copyrights!<br />

All rights reserved. No part of this publication may be reproduced or<br />

transmitted in any form or by any means, electronic or mechanical,<br />

including photocopy or any storage and retrieval system, without<br />

permission in writing from Visual Thinking.<br />

Also Visit<br />

Victorinox<br />

Acuitis<br />

Nike<br />

Take Care<br />

B8ta<br />

Natura<br />

39<br />

39<br />

39<br />

39<br />

40<br />

40<br />

40


<strong>2019</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Clothing/<br />

Accessories<br />

In a world of disposable fashion,<br />

‘cookie cutter’ multiple store<br />

chains are being discarded in<br />

favour of heritage industrial or<br />

ultra modernist design – perfect<br />

for those who want a more<br />

individual, quirky look.


4<br />

Montreal | Canada<br />

Want Apothecary<br />

The first word that comes to mind<br />

when describing WANT Apothecary is<br />

“timelessness”. Disguised in the style of a<br />

classic 19th century pharmacy, the retailer<br />

pays homage to a bygone era, with an old<br />

English feel.<br />

Want Apothecary<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

7/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

9/10<br />

Customer Service<br />

9/10<br />

Founded:<br />

2011<br />

Origin:<br />

Canada<br />

Sector:<br />

Clothing<br />

<strong>Stores</strong>:<br />

5


5<br />

The result is a store that succeeds in looking like it’s always been there,<br />

while also retaining a modern relevance. In fact, the Montreal-based retailer<br />

opened its first location in the city back in 2011. Shunning the busier and more<br />

popular malls or retail streets, it instead sits adjacent to an upscale residential<br />

neighbourhood - presenting smart fashion, homewares and beauty essentials<br />

(hence the apothecary name) with what it calls tasteful ‘Neighbourhood Retail’.<br />

The nostalgia-tinged ambience continues inside, with highly curated collections<br />

surrounded by parquet flooring, marble, brushed copper and American walnut.<br />

While framed fixtures add to the modern element of the store. The front of<br />

the store is full of hard-to-find Scandinavian labels, like Falke, Nudie Jeans,<br />

and Swims footwear. The back of the boutique is where the modernised oldfashioned<br />

pharmacy concept plays out, with shelves full of skincare products.<br />

Continuing the “community” theme, WANT is a retail environment where staff<br />

might know you by name.<br />

This is not fast throwaway fashion. It’s all part of the brand’s “curated customer<br />

experience” for everyone who walks through the door. If that’s not enough,<br />

customers can sign up for WANT Apothecary after-hours personalised<br />

shopping service: a perfect addition for those who truly prefer to take shopping<br />

at a different pace<br />

Disguised in the style of a classic 19th<br />

century pharmacy, WANT Apothecary<br />

pays homage to a bygone era.<br />

Latitude:<br />

45.480372<br />

Longitiude:<br />

-73.601637<br />

Want Apothecary<br />

4690 Sherbrooke St W,<br />

Westmount, Montreal Quebec<br />

H3Z 1H3, Canada<br />

Find it<br />

wantapothecary.com


6<br />

New York | USA<br />

Gucci Soho<br />

Like many other high-end fashion labels,<br />

Gucci has recently recruited a flurry of<br />

young designers, each seeking to establish<br />

their own narrative by trailblazing a<br />

different kind of aesthetic – one that rejects<br />

minimalism in favour of a much more<br />

Gucci Soho<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

9/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

10/10<br />

Customer Service<br />

8/10<br />

pronounced and decorative look and feel.<br />

Founded:<br />

1921<br />

Origin:<br />

Italy<br />

Sector:<br />

Clothing<br />

<strong>Stores</strong>:<br />

550


7<br />

This flagship store, situated in New York’s SoHo district, is highly individualised<br />

a bold and edgy statement that’s about so much more than simply selling<br />

products. Previously known for following narrow and minimalist aesthetic, the<br />

brand now boasts an edgier feel and much more disruptive design influence,<br />

breaking convention and breaking the rules. It appears to be working.<br />

Gucci has completely transformed and revolutionised its fortunes in the last<br />

few years. Though still very exclusive in look, their SoHo store is all about<br />

mixing pattern, print, textures, designs, detailing, cut and even gender. Unlike<br />

many designer brands that end up excluding the general public, Gucci has<br />

always been accessible. This has only been strengthened with this store – one<br />

that is fun and highly playful. Leading in with an old school theatrical cinema<br />

display that doubles as the window display, shoppers are encouraged to sit on<br />

cinema seats alongside mannequins dressed head to toe in Gucci to become<br />

part of a ‘living’ display. It’s clear they have invested a lot in VM theatre instore.<br />

This is a brand space that’s says, with great confidence, “We have arrived. We<br />

are here. And we are dramatic”. Embracing rich patterns, it defiantly carries<br />

a love it or hate it aesthetic. Whether you’re a fan or not, its ability to deliver<br />

clear brand differentiation cannot be argued with<br />

This is a brand space that’s says, with<br />

great confidence, ‘We have arrived. We<br />

are here. And we are dramatic’.<br />

Latitude:<br />

40.723334<br />

Longitiude:<br />

-74.001957<br />

Gucci SoHo<br />

63 Wooster St, New York,<br />

NY 10012, USA<br />

Find it<br />

gucci.com


8<br />

New York | USA<br />

Pink<br />

With its latest store concept, the<br />

upmarket British shirt and suit retailer<br />

has achieved a luxurious relaunch,<br />

giving the ‘heritage look’ a subtle,<br />

elegant revolution.<br />

Pink<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

8/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

10/10<br />

Customer Service<br />

9/10<br />

Founded:<br />

1984<br />

Origin:<br />

UK<br />

Sector:<br />

Clothing<br />

<strong>Stores</strong>:<br />

90


9<br />

Underpinning the arrival of new creative director, John Ray, the re-imagination of<br />

Pink’s flagship New York store is the hallmark of a new global look and feel for the<br />

brand. The result is a store with a distinctiveness and elegance that makes other<br />

notable heritage British brands – the likes of Hackett, Paul Smith and Dunhill –<br />

look either too young or mid market by comparison.<br />

This is no isolated flagship showpiece either. All stores internationally have been<br />

relaunched – and beautifully. Some have been completely refurbished while<br />

others, such as its Columbus Circle store, have received a full revamp. Its New<br />

York flagship store blends modernist clean lines with traditional references in<br />

a ‘smart money’ cultured, elevated, minimalist way – this is luxury for the 21st<br />

century. Inside there are few but quality details. Superior presentation styling and<br />

attention to detail runs through every inch of the store – there are no half measures<br />

here. VM is curated, elegant and sublime. Representing a transformation for the<br />

brand that is nothing short of remarkable, it has transitioned Pink with a modern,<br />

designer look and into a highly luxurious brand. This is an absolute case study<br />

in how to revolutionise a brand experience. And to do so in a fell swoop is an<br />

amazing feat<br />

Nothing short of remarkable, it has<br />

transitioned Pink with a modern, designer<br />

look into a highly luxurious brand.<br />

Latitude:<br />

40.760145<br />

Longitiude:<br />

-73.974469<br />

Pink<br />

520 Madison Ave, New York,<br />

NY 10022, USA<br />

Find it<br />

thomaspink.com


10<br />

Madrid | Spain<br />

Adolfo Dominguez<br />

If you’re on the hunt for a retail<br />

experience in Madrid that offers a sense<br />

of discovery, there are still few better<br />

than the flagship store of designer<br />

Adolfo Dominguez.<br />

Adolfo Dominguez<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

6/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

9/10<br />

Customer Service<br />

9/10<br />

Founded:<br />

1950<br />

Origin:<br />

Spain<br />

Sector:<br />

Clothing<br />

<strong>Stores</strong>:<br />

470


11<br />

In almost every respect and particularly by modern clear-line store design<br />

thinking, this layout should not work. Housed within the cathedral-like<br />

landmark on the corner of Serrano Street, the store is an intriguing labyrinth<br />

spread over five floors. Home to the entire AD universe, it brings together all<br />

collections from the eponymous Spanish designer. The retailer has retained<br />

many of the building’s original features, mixed with new additions such as a<br />

swooping staircase that weaves its way around and between the exposed<br />

brick walls, allowing customers to take in views of the main atrium as they<br />

work their way through the floors. Working with the architectural fabric of the<br />

building, product is repeatedly nestled within archways to create beautifully<br />

framed focal points that surprise and delight at every turn and as customers<br />

travel between floors.<br />

The fourth floor is dedicated to new creators, designers and craftsmen –<br />

anchored by the presence of a working alternations and tailorshop which also<br />

reinforces the fashion designer origins of the brand. Journey to the last floor<br />

and the space opens up to the world of gastronomy, thanks to a vegetarian<br />

restaurant with organic products and healthy recipes. There is also a<br />

multidisciplinary V.I.P space that is used for concerts, exhibitions, conferences<br />

and workshops – secluded from view behind closed doors that are left<br />

deliberate ajar when not in use to allow customers a sneak peek<br />

Latitude:<br />

40.421522<br />

Longitiude:<br />

-3.688698<br />

Adolfo Dominguez<br />

Calle Serrano, 5, 28001<br />

Madrid, Spain<br />

Find it<br />

adolfodominguez.com


12<br />

Also Visit<br />

Washington | USA<br />

Bonobos<br />

bonobos.com<br />

Warsaw | Poland<br />

Newbie<br />

newbiestore.com<br />

Founded in 2007, Bonobos started out as a pureplay online brand.<br />

From a VM perspective, it’s hard to actually make a point of difference<br />

for what is, in effect, just another menswear store. Essentially, there<br />

are only so many things you can do. But this is a brand that has really<br />

thought ‘out of the box’. If you’re looking to find a menswear store that<br />

is truly innovative and really doing things differently, this is the one to look<br />

at. Polo shirts, shirts and shorts they may be, but they’re still handled in a<br />

way that is very different. Product volume gives way to just displaying one<br />

of each, working together in a very imaginative solution. The result really<br />

makes their products feel exclusive.<br />

Born in 2010, Swedish fashion label Newbie offers a range of sustainable<br />

and affordable children’s clothes and accessories for design-conscious<br />

millennial parents. Its Warsaw store is a little gem for those shopping for<br />

their little ones, mixing timeless style with a modern twist. This store is one of<br />

twenty that the retailer operates, including six in the UK – with more new stores<br />

planned. The shopping experience mirrors the values of the Newbie brand,<br />

utilising sustainable and natural materials. Calming, muted hues reflect the spirit<br />

of the collections and reinforce the brand’s eco credentials to only use 100%<br />

organic cotton fabric. Though densely merchandised, colour blocking and<br />

design theming is successfully used for clear and attractive storytelling of the<br />

product collections.<br />

Find it | 2001 International Dr Space 1412, McLean, VA 22102, USA<br />

Find it | Światowida 17, 03-144 Warsaw, Poland<br />

Madrid | Spain<br />

Topman General Store<br />

topman.com<br />

When Topman director Gordon Richardson and B-store’s Matthew Murphy<br />

decided to open The General Store they set out to create a space that would<br />

function as a social and fashion destination for the local community – and<br />

that was seven years ago. Proof that ‘experiential’ is not a new phenomenon. This<br />

store is a great example of a high-street titan reinventing itself for a specific location<br />

and customer type. The result is an edited Topman collection that fits perfectly<br />

alongside the other owner-operated boutiques in the area – at high street prices.<br />

With vintage furnishings, exposed brickwork and a 1940s fascia, it’s a world away<br />

from the brand’s mainstream image: and all the better for it.<br />

Find it | 98 Commercial St, Shoreditch, London E1 6LZ


<strong>2019</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Home/<br />

Furnishings<br />

With millennial living increasingly<br />

centred on urban locations, a<br />

growing number of retailers in<br />

this sector are abandoning<br />

out-of-town retail parks to make<br />

their home in new city centre<br />

showrooms.


14<br />

Warsaw | Poland<br />

Ikea<br />

Opened in October 2018, this store is like<br />

no other IKEA. Located in Warsaw’s citycentre<br />

mall, Blue City, it continues the<br />

brand’s move away from huge out-oftown,<br />

maze-like, ubiquitous warehouse<br />

retail spaces into something altogether<br />

Ikea<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

8/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

9/10<br />

Customer Service<br />

8/10<br />

more inspiring.<br />

Founded:<br />

1943<br />

Origin:<br />

Sweden<br />

Sector:<br />

Homewares<br />

<strong>Stores</strong>:<br />

424


15<br />

This concept rejuvenates the original IKEA<br />

concept for a whole new generation… It’s<br />

revolutionary, paradigm shifting –<br />

a true game changer.<br />

Everything about this IKEA is ‘better’ – simplistic, Nordic and elevated in<br />

style, while still retaining a familiar IKEA look. The spacious open plan layout<br />

does away with most of the familiar layout characteristics. Freedom and<br />

easy movement are preferred to the claustrophobic, racetrack walkway<br />

and floor arrows normally used to guide people around an IKEA store. The<br />

spacious open plan layout is beautifully arranged: the ground floor for a more<br />

contemporary expression of the ‘self select’ homewares Market Place, upstairs<br />

the furniture room sets and planning facilities. Innovation and experience<br />

is integral within this store’s DNA, as showcased by the tranquillity of the<br />

dreamy Sleep Studio. Product presentation and display execution is sublime<br />

throughout.<br />

Latitude:<br />

52.212521<br />

Longitiude:<br />

20.955690<br />

Despite being late to market with investment in instore technology, IKEA has<br />

caught up, fast. Innovative digital tools are seamlessly integrated within room<br />

set displays, marketing and information points. With no self-select bulky stock<br />

warehouse on site, technology also enables easy purchase and home delivery<br />

options. Meanwhile, a smart mall-facing bistro cafe draws IKEA diners as well<br />

as those simply wanting a refreshing pit stop. Representing a new style of<br />

lifestyle and furniture store for the brand, this concept rejuvenates the original<br />

IKEA concept for a whole new generation of city dwelling, car free shoppers.<br />

It’s revolutionary, paradigm shifting – a true game changer<br />

Ikea Blue City<br />

Aleje Jerozolimskie 179, CH<br />

Blue City, poziom -1, 02-222<br />

Warsaw, Poland<br />

Find it<br />

ikea.com


16<br />

New York | USA<br />

Casper<br />

When it first launched back in 2014,<br />

Casper upended the industry with its<br />

pioneering mattress-in-a-box online<br />

delivery concept. In 2018, it joined a<br />

growing list of online retailers to launch a<br />

permanent physical retail store.<br />

Casper<br />

GSG Rating<br />

Brand Experience<br />

10/10<br />

Innovation<br />

9/10<br />

VM/Presentation<br />

8/10<br />

Retail Execution<br />

8/10<br />

Customer Service<br />

9/10<br />

Founded:<br />

2014<br />

Origin:<br />

USA<br />

Sector:<br />

Homewares<br />

<strong>Stores</strong>:<br />

19


17<br />

Situated in the heart of downtown Manhattan, the store is intent on making<br />

mattress shopping an enjoyable experience.<br />

The store will be used as a testing ground ahead of a planned 200-store rollout<br />

across the US. Its cosy layout is in stark contrast to the dreary experience of<br />

traditional mattress stores where products are lined up in seemingly endless<br />

rows. Balancing product education with a sense of playfulness, Casper also<br />

features six semi-private bedrooms, allowing customers to ‘go upstairs to bed’<br />

to test the mattresses before buying. Each room has a different design and<br />

sound effects that activate when you walk in.<br />

As a brand, Casper is becoming increasingly more confident and morphing<br />

into a sleep lifestyle brand. The store also serves as a showcase to the brand<br />

extensions that have been added to its core mattress business, including a<br />

range of sleep related products including duvets, pillows, bed linen and throws<br />

- something that is not offered by its competitors, such as Eve sleep and Leesa.<br />

High standards of visual merchandising throughout help to reinforce the quality<br />

of Casper’s products. Customers can, and are actively encouraged, to touch<br />

and feel the fibres in its pillows. There are plenty of interesting display solutions<br />

too, such as the innovative ‘open window’ POS used to showcase key benefits<br />

of its bed linen – ‘the coolest sheets you’ll ever meet’. In many ways, it’s similar<br />

in concept to Dyson, bringing the science behind the products to life, but<br />

executed in a manner that’s more ‘human’, tactile, and inclusive<br />

In many ways, it’s similar in concept to<br />

Dyson but executed in a manner that’s<br />

more ‘human’, tactile, and inclusive.<br />

Latitude:<br />

40.726184<br />

Longitiude:<br />

-73.996509<br />

Casper<br />

627 Broadway, New York,<br />

NY 10012, USA<br />

Find it<br />

casper.com


18<br />

Hong Kong | China<br />

Waterford<br />

Wedgwood<br />

Like many luxury British brands,<br />

Waterford Wedgwood has strong appeal<br />

among affluent Chinese customers.<br />

Its Hong Kong store is sure to attract<br />

Water Wedgwood<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

6/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

10/10<br />

Customer Service<br />

10/10<br />

visitors from the mainland.<br />

Founded:<br />

1759<br />

Origin:<br />

Hong Kong<br />

Sector:<br />

Homewares<br />

<strong>Stores</strong>:<br />

226


19<br />

Characterised by unmistakable classic English elegance – sophisticated and<br />

superior, but not intimidating. The store brings a true sense of heritage to what<br />

is, in reality, a cold contemporary retail space. Though the size of the store is<br />

small, effective layout maximises the available space – presenting shoppers<br />

with clearly distinct product groupings. From traditional Hong Kong inspired<br />

tableware in the form of its ‘Wonderlust’ range, to teacups and a table set<br />

focal point promoting the brand’s fine china collection. Feature tables and<br />

fixtures display ornate detailing reflective of Wedgwood products themselves.<br />

Contemporary (and potentially harsh) ceiling lighting is softened by warm hues<br />

that provide the perfect muted background for Wedgwood’s range of unique<br />

and striking designs. Meanwhile subtle spot lighting provides key collections<br />

with a museum-like quality that’s especially evident with its brand collaboration<br />

range by designer Jasper Conran.<br />

This is a store that’s aimed squarely at Chinese tourists, seeking to bring a<br />

touch of Englishness to their homes or buy gifts for loved ones. Customer<br />

service is suitably reserved and respectful but personal and friendly, with highly<br />

knowledgeable staff on hand to serve – something that is essential, with only<br />

one version of each homeware piece displayed at a time. It all helps to create<br />

a retail experience as enduring as the brand itself<br />

Latitude:<br />

22.280442,<br />

The store brings a true sense of heritage<br />

to what is, in reality, a cold contemporary<br />

retail space.<br />

Longitiude:<br />

114.184298<br />

Waterford Wedgwood<br />

12/F Causeway Bay, SOGO<br />

Department Store, Hong Kong<br />

Find it<br />

wedgwood.com


20<br />

London | UK<br />

House of Hackney<br />

Rich opulence and glamour are what<br />

trademark the House of Hackney look.<br />

Like its products, the store shuns the<br />

urban, edgy, artistic route reflective of<br />

the surrounding East London streets in<br />

favour of contemporary Victorian style,<br />

House of Hackney<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

6/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

9/10<br />

Customer Service<br />

8/10<br />

in all its eclectic glory.<br />

Founded:<br />

2010<br />

Origin:<br />

UK<br />

Sector:<br />

Clothing/<br />

Homewares<br />

<strong>Stores</strong>:<br />

1


21<br />

Selling homewares and furnishings alongside the services to go with them, the<br />

customer journey is seamless. The brand follows the William Morris mantra<br />

of “have nothing in your house that you do not know to be useful, or believe<br />

to be beautiful” with two floors filled with colour and clashing prints. It’s the<br />

most Instagram worthy store around with a deliberately over the top approach,<br />

drawing on the current movement towards maximalist interiors. Despite nods<br />

to seasonal trends (flamingo base lamps and animal print sofas) the brand has<br />

very much cultivated its own distinct look that transcends fashion. In doing so<br />

it has remained relevant, yet unique enough to ensure cult status long after its<br />

2013 opening.<br />

For husband and wife owners Frieda Gormley and Javvy M Royale, provenance<br />

is an important factor. The website describes products as “artistically designed<br />

future heirlooms expertly made in England by generations old factories”. And<br />

it’s this sense of quality that is conveyed within this flagship store. From design<br />

consultancy and custom made furniture, to off-the-shelf cushions, everything<br />

works together to create a world of elegance and expertise that make you<br />

want to stay a while (and leaves you trying to justify the purchase of a £500<br />

lamp). If there are no plans to open a House of Hackney hotel then they are<br />

missing a trick!<br />

It’s the most Instagram worthy store<br />

around… drawing on the current<br />

movement towards maximalist interiors.<br />

Latitude:<br />

51.526647<br />

Longitiude:<br />

-0.078278<br />

House of Hackney<br />

131 Shoreditch High St,<br />

London E1 6JE, UK<br />

Find it<br />

houseofhackney.com


Also Visit<br />

22<br />

Sheffield | UK<br />

David Mellor<br />

davidmellordesign.com<br />

Barcelona | Spain<br />

Jaime Beriestain<br />

beriestain.com<br />

The brand may now have two stores in central London, but its country<br />

shop is the true gem. Nestled on the outskirts of Sheffield, this is<br />

more than just a store – it’s a destination visitor attraction, complete<br />

with a working cutlery factory, design museum and coffee shop. The entire<br />

store is an‘Alladins Cave’ of quality British and international tableware and<br />

kitchenware design, framed by swathes of natural wood fixtures and a<br />

mix of tile and granite flooring. Merchandising standards are impeccable,<br />

with curated storytelling product displays in a series of individual rooms<br />

providing differentiation between traditional and modern products. This is a<br />

sophisticated ‘retail meets gallery’ design experience that’s not to be missed.<br />

Barcelona’s concept store and café from Spanish designer Jaime<br />

Beriestain is a combination of cosmopolitan environment meets stylish<br />

home. Walk through the shop and browse the sporadic arrangement<br />

of traditional and market items for sale. When you’re done shopping, you<br />

can step inside the restaurant-come-cafe to enjoy a mouth-watering menu.<br />

It feels like you’re eating inside an Anthropologie shop, but the restaurant<br />

isn’t simply a retail ‘experience’ gimmick. It’s a full service eatery and, if<br />

anything, the storefront has been connected to it. Both have a distinctly<br />

different look and feel – each filled with colour and texture, the environment<br />

is sophisticated and heavily art inspired. When you next find yourself in<br />

Barcelona, this concept store is guaranteed to leave you satisfied.<br />

Find it | The Round Building, Leadmill, Hathersage, Hope Valley S32 1BA<br />

Find it | Carrer de Pau Claris, 167, 08037 Barcelona, Spain<br />

Madrid | Spain<br />

Muy Mucho<br />

muymucho.es<br />

San Francisco | USA<br />

March<br />

marchsf.com<br />

Muy Mucho first opened its doors in 1996. Today its stores sell stylish<br />

eco-friendly household and gift products in over 90 locations. It thrives<br />

on impulse buying, a fact clearly reflected in the price point of many<br />

products and the brand’s approach to visual merchandising – in many ways<br />

reminiscent of retailers like Flying Tiger, Søstrene Grene and Granit. The<br />

store is certainly more ‘lived in’ than show home. Space has been supremely<br />

optimised, with compact but highly impactful focal point displays nestled in<br />

small gaps around the store. Every available inch is put to use. This is a store<br />

that doesn’t need to try hard to impress, but it does. Welcoming, cosy and<br />

relaxing; with staff focused on maintaining its casual appeal.<br />

‘Make yourself at home’ is clearly a mantra that March believes in. Its<br />

beautifully crafted store environment creates a true sense of home and<br />

feels both informal and luxurious at the same time. In truth, product<br />

presentation is carefully curated and effortlessly executed in a way that is<br />

artistic but precise – enabling the personality of the brand to shine through.<br />

Draped linen clothes are displayed over a clothes airer as if they’ve been<br />

left to dry, while paintings by Gary Komarin hang on the walls. Compelling<br />

product stories are told around each collection, while the effective use of<br />

colour balance and coordination gives a strong, cohesive visual identity to<br />

the entire retail space.<br />

Find it | Calle Gran Vía, 7, 28013 Madrid, Spain<br />

Find it | 3075 Sacramento St, San Francisco CA 94115


<strong>2019</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Food &<br />

Hospitality<br />

Food shopping doesn’t have to<br />

be bland. Health, provenance<br />

and trust are key watchwords,<br />

with everyone from artisan<br />

producers to discounters serving<br />

up a new generation of stores<br />

catering for exacting tastes,<br />

prepared to perfection.


24<br />

Gloucester | UK<br />

Daylesford<br />

Organic<br />

Daylesford is like being at a retreat<br />

– gently adapting your mind to an<br />

organic way of thinking. Instore, it’s a<br />

demonstration of sensational food and<br />

Daylesford Organic<br />

GSG Rating<br />

Brand Experience<br />

10/10<br />

Innovation<br />

7/10<br />

VM/Presentation<br />

10/10<br />

Retail Execution<br />

10/10<br />

Customer Service<br />

9/10<br />

artisan skills at its best.<br />

Founded:<br />

2002<br />

Origin:<br />

UK<br />

Sector:<br />

Food/<br />

Lifestyle<br />

<strong>Stores</strong>:<br />

5


25<br />

It’s easy to forget that this is a farm shop, not a department store. The<br />

selection, quality and calibre of presentation, of both product and people,<br />

really is that good. Staff are confidently welcoming and have clearly been<br />

empowered to be ‘on the ground’ owners of the brand. Inside, you can<br />

buy everything from groceries to hampers, cookware, homeware, gifts and<br />

garden products. Daylesford food and products are not particularly obscure,<br />

unusual or even fancy. What makes everyday articles and food items special<br />

is the form of presentation. Stories have been created out of inane products.<br />

Eggs displayed in a ‘just been laid’ approach. Bread cascading out of crates<br />

as if just spilled from an oven – each area in itself is like turning pages of a<br />

storybook: simple yet captivating and inspiring.<br />

The point of difference is Daylesford’s cleverly designed and implemented<br />

‘rooms’. From the exquisite Cheese Room to the ambience, artisan and<br />

ownership displayed within the Tea Room. In terms of visual merchandising,<br />

there is an abundance of strong balance between blocked product, colours,<br />

themes and stories. This is at its finest in the ‘seaside’ inspired general<br />

merchandise range. Mixing soft grey, ocean blue and warm beige hues with<br />

braided basket lampshades, textured cotton and linen, it oozes tranquillity and<br />

comfort. Yes, it is extravagant and certainly, from a price perspective, is out<br />

of reach for the everyday but shines for the indulgent. But Daylesford is a true<br />

delight, with steadfast ‘built in’ inner confidence. And the result is remarkable<br />

Yes, it is extravagant… But<br />

Daylesford is a true delight, with<br />

steadfast ‘built in’ inner confidence.<br />

And the result is remarkable.<br />

Latitude:<br />

51.929060<br />

Longitiude:<br />

-1.642757<br />

Daylesford Organic<br />

Daylesford near Kingham<br />

Gloucestershire,<br />

Moreton-in-Marsh GL56 0YG, UK<br />

Find it<br />

daylesford.com


26<br />

San Diego | USA<br />

Raised by Wolves<br />

Located in San Diego’s luxury UTC mall,<br />

Raised by Wolves has been creating a<br />

buzz since it opened in early 2018. This<br />

this is a novel and highly innovative oneof-a-kind<br />

drinks store and private bar<br />

selling an array of rare bottles, high-end<br />

Raised by Wolves<br />

GSG Rating<br />

Brand Experience<br />

10/10<br />

Innovation<br />

10/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

10/10<br />

Customer Service<br />

10/10<br />

spirits, and bar accessories.<br />

Founded:<br />

2018<br />

Origin:<br />

USA<br />

Sector:<br />

Food/Drink<br />

<strong>Stores</strong>:<br />

1


27<br />

The powerful combination of stunning visual execution, well-executed cocktails<br />

and high foot mall traffic means Raised by Wolves will likely become a can’tmiss<br />

destination for liquor enthusiasts.<br />

The store design itself evokes of a sense of stepping back in time, transporting<br />

customers to The French Quarter in the 19th century. It’s a world away<br />

from the modern mall setting they leave when they step through the door.<br />

The deeper you go inside, the more you forget where you are and become<br />

totally immersed in the experience. Nothing is done without consideration,<br />

with everything from product presentation and furniture to the lighting and<br />

music, deliberate and well considered. Unquestionably opulent, the old-world<br />

environment is the latest concept from the highly experienced Consortium<br />

holdings. One of San Diego’s most acclaimed hospitality groups, it runs several<br />

boutique brands and concepts, each with their own distinct identity. Acting<br />

as a ‘taster’ of the full butler bar service beyond the store is well curated and<br />

surprisingly affordable. The same cannot be said of the store’s private bar.<br />

Latitude:<br />

32.872367<br />

Longitiude:<br />

-117.213181<br />

It’s very exclusive, but well worth it. Even if only for that fact you get to be<br />

transported through a secret passageway, disguised as a fireplace, to enter it<br />

– creating a pure sense of retail theatre. The part-store, part-bar concept also<br />

hosts cocktail classes and guest bartender events. Best of all, you can buy<br />

everything you need to make that drink at home on your way out the door<br />

Raised by Wolves<br />

4301 La Jolla Village Dr Ste<br />

#2030, San Diego, CA 92122,<br />

USA<br />

Find it<br />

raisedxwolves.com


28<br />

Also Visit<br />

Hong Kong | China<br />

Ralph’s Coffee<br />

ralphlauren.asia<br />

Heraklion | Greece<br />

Monogram Roaster<br />

facebook.com/monogramchania<br />

The upmarket cafe from the Ralph Lauren brand stable, Ralph’s Coffee<br />

has already made headway in New York, Chicago, London and Paris,<br />

and in April opened its first Asia outlet in the hugely popular Ocean<br />

Terminal Mall. Located adjacent to the newly renovated Ralph Lauren store,<br />

it serves a selection of coffee and light fare for takeaway service. Richly<br />

decorated in the brand’s hero green livery, it has a Brooklyn style ‘look and<br />

feel’ with smart, signature packaging for take home coffee and associated<br />

coffee brew wares.<br />

This is a cool coffee shop. What it lacks in size and scale, it more<br />

than makes up for in style. Selling a range of authentic Barista made<br />

coffee favourites and local pastries, it’s a great addition to the town.<br />

The products are delicious and coffee second-to-none. Unlike most coffee<br />

shops, which have a traditional atmosphere (and with that a typically dated,<br />

well worn look), this is a modern generation and the type of business that<br />

has the potential to grow beyond its home shores. It does all the same<br />

things as any international chain coffee brand but at a local level and is<br />

a testament to what can be achieved when you combine the corporate<br />

approaches of the bigger players with local service flair and personality.<br />

Find it | OT313, Ocean Terminal, Harbour City, Tsim Sha Tsui, Hong Kong<br />

Find it | Chatzimichali Ntaliani & Daskalogiannir 5<br />

Venice | Italy<br />

Nino & Friends<br />

ninoandfriends.com<br />

Nino is just one of many high quality independent family retailers that<br />

can be found across Venice. In this case a vast array of deliciously<br />

tempting food. If chocolate is your thing you really need to go here.<br />

The store itself has a classic rural Italian feel, with a modern twist, that’s<br />

reflective of the brand’s motto “<strong>Good</strong>ness is created starting with simplicity”.<br />

In many ways it has a Lush-like quality to it. Only this time the products on<br />

display can be eaten. Arranged with genuine care in a way that feels informal<br />

yet structured, presentation standards are simple but hunger inducing –<br />

shamelessly tempting customers and encouraging exploration. All supported<br />

by a mix of humorous POS messaging and mouth-watering imagery.<br />

Find it | 5576, Salizada San Lio, 5576, 30122 Venezia VE, Italy


<strong>2019</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Department<br />

<strong>Stores</strong><br />

The ‘house of brands’ everything,<br />

everywhere narrative is over. The<br />

move towards experiential and<br />

social shopping demands fewer,<br />

better, more connected stores –<br />

and bold ambition.


30<br />

Dubai | UAE<br />

Robinsons<br />

In Dubai – where bigger is always better<br />

– iconic department store Robinsons<br />

has comfortably secured its spot as the<br />

region’s premier destination. Redefining<br />

shopping for UAE customers, the store<br />

features a host of experiential concepts,<br />

Robinsons<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

8/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

9/10<br />

Customer Service<br />

9/10<br />

innovative interior design and intuitive VM.<br />

Founded:<br />

1858<br />

Origin:<br />

Singapore<br />

Sector:<br />

Department<br />

<strong>Stores</strong><br />

<strong>Stores</strong>:<br />

6


31<br />

Located in the recently extended Dubai Festival City Mall, the store marked<br />

the retail giant’s first outside of Asia when it opened. It may not be a name<br />

that is familiar to UK or even European shoppers, but with existing stores in<br />

Singapore and Malaysia, it is well known here.<br />

At 200,000 square feet, it’s Dubai largest department store, featuring more<br />

than 600 coveted and exclusive label brands including a collaboration, and<br />

regional-first, with British retail giant John Lewis & Partners – featuring the<br />

brand’s largest curated home collection outside of the UK.<br />

Luxurious and spacious, it’s an oasis of inspiration set across three magnificent<br />

floors. Lush Asian-inspired vertical walled gardens fill the walls – something<br />

that has clearly inspired the likes of UK retailers House of Fraser and Fenwick,<br />

which have both featured similar installations in their new store openings.<br />

The store is zoned into a series of distinct brand spaces. An urban zone<br />

features industrial materials and a DJ booth, while the beauty area is strikingly<br />

framed with metallic finishes and gleaming marbles, and the eveningwear<br />

department dials up the glamour with gold, bronze and champagne tones.<br />

Underscoring the store’s service-oriented approach, customers can enjoy VIP<br />

lounges, white-glove service, gourmet food restaurants on every floor and even<br />

a kid’s cinema, to keep them entertained while parents explore.<br />

Latitude:<br />

25.223398<br />

Longitiude:<br />

55.350708<br />

This is a store that is focused as much on hospitality as it is shopping.<br />

Passion and dedication to offering the finest shopping experience has been a<br />

hallmark of Robinsons for over 150 years and here, in Dubai, it is displayed for<br />

all to see<br />

Robinsons<br />

Ground floor Level 1 & 2 -<br />

Dubai Festival City Mall -<br />

Dubai, United Arab Emirates<br />

Find it<br />

robinsons.me


32<br />

Venice | Italy<br />

Fondaco Dei<br />

Tedeschi<br />

It’s one of the most famous buildings in<br />

Venice located at the foot of the Rialto<br />

Bridge. The 16th century Fondaco Dei<br />

Tedeschi has been transformed into<br />

Fondaco Dei Tedeschi<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

6/10<br />

VM/Presentation<br />

9/10<br />

Retail Execution<br />

10/10<br />

Customer Service<br />

9/10<br />

a must-see shopping destination and<br />

Instagramming hotspot.<br />

Founded:<br />

1960<br />

Origin:<br />

Hong Kong<br />

Sector:<br />

Department<br />

<strong>Stores</strong><br />

<strong>Stores</strong>:<br />

1


33<br />

Like most Venetian buildings with a grand waterfront, signage is not allowed.<br />

Shoppers chance upon and discover this place via one of the narrow cobbled<br />

streets that make up the streetscape. Situated in a prime spot on the Grand<br />

Canal, at the Rialto bend, the views from the sixth story are possibly the best<br />

in the city. Inside, the building pulls plenty of surprises. Most Venice buildings<br />

are small, low ceilinged affairs with beautiful historic interiors.<br />

This store opens up into a vast central atrium, like a roman amphitheatre.<br />

Stone built with massive blocks, it’s cut through on every floor with half moon<br />

windows, like stone made festoon blinds opening views to every floor. Around<br />

it, the store fans out over three floors of galleries. Original details spanning<br />

centuries have been preserved throughout, from a 16th-century fireplace in the<br />

womenswear section and painted beams in the arcades around the atrium,<br />

to Napoleonic-era flooring on the ground floor and the concrete-beamed<br />

ceiling from the 1930s. It’s a story of complete luxury (this is a place where<br />

the escalators are scarlet and the elevators gold). An exceptional range of<br />

mostly luxury products from Italian and international brands are presented in<br />

beautifully crafted mini boutiques around the central atrium. In fact the store is<br />

notable for the space it does not use for merchandise. If ever the term less is<br />

more applied, it is skillfully demonstrated here<br />

The 16th century Fondaco Dei Tedeschi<br />

has been transformed into a must-see<br />

shopping destination.<br />

Latitude:<br />

45.438217<br />

Longitiude:<br />

12.336805<br />

Fondaco Dei Tedeschi<br />

Calle del Fontego dei Tedeschi,<br />

Rialto Bridge, 30124 Venice, Italy<br />

Find it<br />

dfs.com


<strong>2019</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Speciality<br />

Brands who bring something<br />

special to their sector are easy<br />

to love. From the physical<br />

offerings of online disruptors,<br />

to a new breed of innovative<br />

retailers making the ordinary,<br />

extraordinary and more desirable.


35<br />

Washington | USA<br />

Amazon Bookstore<br />

The move by Amazon into its own<br />

bricks-and-mortar stores comes at a<br />

time when many traditional bookstores<br />

are struggling. It combines 21 st Century<br />

technological advantage with the best of<br />

traditional shopkeeping.<br />

Top Drawer<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

7/10<br />

VM/Presentation<br />

10/10<br />

Retail Execution<br />

9/10<br />

Customer Service<br />

8/10<br />

Founded:<br />

1994<br />

Origin:<br />

USA<br />

Sector:<br />

Books<br />

<strong>Stores</strong>:<br />

17


36<br />

This store, one of Amazon’s largest, is located in Georgetown – one of the<br />

city’s wealthiest neighbourhoods, which means many locals are likely to<br />

be Prime members. Though it includes 5,600 book titles – all of which are<br />

displayed with their covers facing out – the store is not all about books.<br />

Located front of store are dozens of tablets and smart-home devices, such<br />

as Amazon’s Echo, for customers to test. It’s not the layout or look and feel<br />

that makes this modern take on a bookstore interesting though – in many<br />

respects it is akin to a conventional bookstore. The store serves an extension<br />

of Amazon.com, adapting many of the online features that Amazon customers<br />

have come to know and love. Without the benefit of infinite aisle that the brand<br />

enjoys online, product range is chosen based on customer data and reader<br />

habits. Review cards are displayed alongside each book, showing ratings on<br />

Amazon.com snippets of customer reviews.<br />

The store also carries over the sense discovery that it achieves online through<br />

its algorithm-based recommendations, with a section called “If you like…”<br />

helping customers discover unexpected titles. Most noticeable of all is that the<br />

store features no price tags below books. Instead, customers are encouraged<br />

to use the brand’s mobile app to scan items for details. The app also allows<br />

customers to self-search the store by title to find where a book is located<br />

instore and to see how many copies remain. Though the store concept itself<br />

may feel very familiar, it’s the way it integrates the benefits of online and offline<br />

worthy of a place on our list<br />

The store serves an extension of<br />

Amazon.com, adapting many of the<br />

online features that customers have<br />

come to know and love.<br />

Latitude:<br />

51.929060<br />

Longitiude:<br />

-1.642757<br />

Amazon Bookstore<br />

3040 M St NW, Washington DC<br />

20007, USA<br />

Find it<br />

amazon.com


37<br />

San Francisco | USA<br />

Top Drawer<br />

Since 2012, this boutique division of<br />

Itoya – an iconic Japanese stationery<br />

retailer – has slowly been expanding<br />

with a series of desirable boutique style<br />

neighbourhood shops across the USA.<br />

Top Drawer<br />

GSG Rating<br />

Brand Experience<br />

9/10<br />

Innovation<br />

7/10<br />

VM/Presentation<br />

10/10<br />

Retail Execution<br />

9/10<br />

Customer Service<br />

8/10<br />

Founded:<br />

2012<br />

Origin:<br />

Japan<br />

Sector:<br />

Stationery<br />

<strong>Stores</strong>:<br />

12


38<br />

Though its Japanese heritage is clearly evident, Topdrawer also speaks to<br />

Bay Area sensibilities and the hordes of urban creatives who need to do their<br />

best work, anywhere. Its strapline is ‘Tools for nomads’ – the brand believes<br />

that all its products should be able to fit in a bag. The tools in question (a<br />

mix of American and Japanese manufacturing) revolve around four basic life<br />

activities – work, photography, eating and travel. The result is an interesting<br />

and colourful mix of journals and notebooks (pen testing is encouraged), photo<br />

albums, bento boxes, smart phone cables, rain boots and Japanese house<br />

shoes.<br />

Inside the boutique stationers’ third Bay area store, passion and friendly<br />

staff are on hand to greet customers. Instore, fixtures made from rescued<br />

raw materials are mixed with merchandise in a range of modern, vibrant<br />

hues. It’s highly impactful, though far from being a riot of colour. Instead,<br />

products are brought together and used to great effect, creating a carefully<br />

coordinated palette and repeated patterns throughout the store. The result<br />

makes everything from stationery and storage boxes to wash bags and travel<br />

accessories far more engaging than they really have the right to be<br />

Though its Japanese heritage is clearly<br />

evident, Top Drawer also speaks to Bay<br />

Area sensibilities and the hordes of<br />

urban creatives.<br />

Latitude:<br />

37.770038<br />

Longitiude:<br />

-122.445628<br />

Top Drawer<br />

1409 Haight St,<br />

Masonic Avenue,<br />

San Francisco CA 94117, USA<br />

Find it<br />

topdrawershop.com


39<br />

Also Visit<br />

London | UK<br />

Victorinox<br />

victorinox.com<br />

Montreal | Canada<br />

Acuitis<br />

acuitis.com<br />

The brand started life as a cutler’s workshop in 1884 and developed<br />

the Original Swiss Army Knife. Its New Bond Street store is not so<br />

much a hidden gem, more a store that deserves greater attention.<br />

It is downstairs that the visual merchandising really shines – making eyecatching<br />

presentations of the most ordinary of products. Colour blocked<br />

kitchen knives look striking against wooden wall bays. The Swiss Army<br />

Knives area is museum-like, while a small workshop housing the ‘knife<br />

assembly station’ allows shoppers to customise their product, engrave it<br />

or even build it themselves – a process that gives a unique reason to visit<br />

the store especially in gift-giving season. Retail standards throughout are<br />

impeccable and staff knowledge here is a cut above.<br />

As a self-declared fashion house for optics, the brand’s eye for creative<br />

detail is refreshing to see. The stylish sleek store features a boutique<br />

art gallery-style concept that charms, rather than intimidates. Gone are<br />

the racks of glasses and serious, clinical vibe often seen in this category.<br />

Instead, eyewear is showcased on central Apple-like product tables,<br />

creating a natural flow instore and a sense of relaxed, accessible and playful<br />

interaction. Wooden frames are the brand’s specialty and this is reflected in<br />

material choices. Tables are clearly segmented, with price points rising as<br />

you venture deeper instore. Inset within each table are elegant hand mirrors<br />

– a refined and more intimate alternative to putting customers ‘on public<br />

display’. Best of all, you can now find Acuitis in the UK.<br />

Find it | 95-96 New Bond St, Mayfair, London W1S 1DB<br />

Find it | CC Carrefour Laval, 3035 Boulevard le Carrefour, Laval, QC H7T 1C8, Canada<br />

New York | USA<br />

Nike<br />

nike.com<br />

The ability of the US sportswear giant to deliver first-rate retail experiences<br />

shows no sign of slowing. Spanning six floors, its new ‘House of<br />

Innovation ‘000’ concept returns the brand at the cutting-edge of retail<br />

innovation. With its stunning glass ‘airpod’ like facade, minimalist style and<br />

array of integrated technology, this store feels genuinely futuristic. From a<br />

series of attention-grabbing digital feature walls and catwalk installations, to the<br />

embedded Nike app that allows customers to check sizes and available colours<br />

by scanning mannequins and get items sent directly to changing rooms. Its<br />

famed product customisation is ever-present too. So too is a concierge service,<br />

complete with high-end fitting lounge on the top floor. Part store, part-museum,<br />

it represents a major investment (and commitment) to bold physical retail.<br />

Find it | 650 Fifth Avenue at West 52nd Street, New York, NY 10019


Also Visit<br />

40<br />

Washington | USA<br />

Take Care<br />

takecareshopdc.com<br />

San Francisco | USA<br />

B8ta<br />

b8ta.com<br />

A plant-based beauty and wellness store, Take Care offers a respite<br />

from the rush of city life in Washington. This is a highly competent indie<br />

store. Swathed in natural light that bounces off its white walls and light<br />

pinewood floors, this is “tidy space, tidy mind’ personified – striking just<br />

the right balance between minimalism and product densities that make the<br />

store shoppable and manageable to replenished. The sense of calm also<br />

emanates from the brand’s knowledge and helpful staff. Its look and feel<br />

would be familiar to any customer of AESOP. Much more than just neutral<br />

colour palette and rope-hung shelves, however, it also serves as a selfcare<br />

space for the local community - hosting wellness events, such as yoga<br />

classes and nutrition planning sessions.<br />

For a future-orientated tech brand, investing in brick-and-mortar stores<br />

may seem like a counterintuitive move. Since launching its now famous<br />

store in Palo Alto back in 2015, however, B8ta has opened 12 standalone<br />

stores, and in a further 70-plus shop-in-shop locations through partnerships<br />

with Lowe’s and Macy’s. The store brings little known makers of trendy gadgets<br />

and customers together. The entire B8ta experience is demonstration focused,<br />

with a clean inviting layout making the store easy to navigate and aiding the<br />

sense of exploration. As in the case in a growing number of retailers, the<br />

emphasis is on customer education rather than selling to them, with tech-savvy<br />

B8ta Testers providing hands-on experience and advice instore, making it the<br />

place to learn about tomorrow’s tech before it becomes mainstream.<br />

Find it | 1338 Wisconsin Ave NW, Washington, DC 20007, USA<br />

Find it | 590 Hayes St, San Francisco, CA 94102, USA<br />

Heraklion | Greece<br />

Natura<br />

facebook.com/purenaturaepe<br />

Inexpensively but effectively designed, Natura is authentic and well<br />

presented with a cohesion and clarity that is rarely seen in this type of<br />

independent ‘fancy goods’ retailer. The store sells a range of locally<br />

produced gift lines and tourist goods including: olive wood products, natural<br />

beauty and wellness ranges, homewares and local produce. Using natural<br />

materials and a soft earthy sage colour for the interior design, the store features<br />

bare soft wood shelving and floor tables. Built with a contemporary style<br />

and integrated LED lighting, product presentation is done with simplicity and<br />

authority. Using simple VM techniques focusing on project blocked categories,<br />

the store creates an impression of being well stocked, well managed and is<br />

executed to a very high standard.<br />

Find it | Finikia 715 00, Greece


Directory Listing A / M 41<br />

Acuitis<br />

3035 Boulevard le Carrefour, Laval, QC H7T 1C8, Canada<br />

Adolfo Dominguez<br />

Calle Serrano, 5, 28001 Madrid, Spain<br />

Gucci Soho<br />

63 Wooster St, New York, NY 10012, USA<br />

See Also: Explorer – New York | July 2018 | Read Me<br />

Could VM fall out of fashion? | Retail Focus magazine |<br />

July 2018 | Read Me<br />

Amazon Books<br />

3040 M St NW, Washington DC 20007, USA<br />

See Also: Explorer – Washington | Read Me<br />

B8ta<br />

590 Hayes St, San Francisco, CA 94102, USA<br />

See Also: Explorer – San Francisco | October 2018 | Read Me<br />

Bonobos<br />

2001 International Dr Space 1412, McLean, VA 22102, USA<br />

See Also: Explorer – Washington | June 2018 | Read Me<br />

Casper<br />

4690 Sherbrooke St W, Westmount, Quebec H3Z 1H3, Canada<br />

See Also: Explorer – New York | July 2018 | Read Me<br />

Daylesford Organics<br />

Daylesford Gloucestershire, Moreton-in-Marsh GL56 0YG, UK<br />

See Also: ‘Super Markets?’ Sector Insight Briefing |<br />

Autumn 2018 | Read Me<br />

David Mellor<br />

The Round Building, Leadmill, Hathersage, S32 1BA, UK<br />

See Also: ‘Super Markets?’ Sector Insight Briefing |<br />

Autumn 2018 | Read Me<br />

House of Hackney<br />

131 Shoreditch High St, London E1 6JE, UK<br />

See Also: ‘Transforming the Department Store’ Research Briefing |<br />

Winter 2018 | Read Me<br />

Ikea<br />

Aleje Jerozolimskie 179, CH Blue City, poziom -1, 02-222 Warsaw, Poland<br />

See Also: Store Review – IKEA Planning Studio |<br />

October 2018 | Read Me<br />

Store Review – IKEA new format | August 2018 | Read Me<br />

Jaime Beriestain<br />

Carrer de Pau Claris, 167, 08037 Barcelona, Spain<br />

See Also: ‘Super? Markets.’ Sector Insight Briefing |<br />

Autumn 2018 | Read Me<br />

March<br />

3075 Sacramento St, San Francisco CA 94115, USA<br />

See also: Explorer – San Francisco | October 2018 | Read Me<br />

Monogram Roaster<br />

Chatzimichali Ntaliani & Daskalogiannir 5, Greece<br />

See also: Explorer – Heraklion | October 2018 | Read Me<br />

Muy Mucho<br />

Calle Gran Vía, 7, 28013 Madrid, Spain<br />

Fondaco Teldeschi<br />

Calle del Fontego dei Tedeschi, Rialto Bridge, 30124 Venice, Italy<br />

See Also: Explorer - Venice | Read Me<br />

‘Transforming the Department Store’ Research Briefing |<br />

Winter 2018 | Read Me


Directory Listing N / Z 42<br />

Natura<br />

Finikia 715 00, Greece<br />

See Also: Explorer – Heraklion | October 2018 | Read Me<br />

Newbie<br />

Światowida 17, 03-144 Warsaw, Poland<br />

See Also: ‘Problem Child’ article | June 2018 | Read Me<br />

Nike<br />

650 Fifth Avenue at West 52nd Street, New York, NY 10019, USA<br />

See Also: Explorer – New York | July 2018 | Read Me<br />

Nino & Friends<br />

5576, Salizada San Lio, 5576, 30122 Venezia VE, Italy<br />

Topman General Store<br />

98 Commercial St, Shoreditch, London E1 6LZ, UK<br />

Victorinox<br />

95-96 New Bond St, Mayfair, London W1S 1DB, UK<br />

Want Apothecary<br />

4690 Sherbrooke St W, Westmount, Montreal Quebec H3Z 1H3, Canada<br />

See Also: Explorer – Washington | June 2018 | Read Me<br />

Waterford Wedgwood<br />

12/F Causeway Bay, SOGO Department Store, Hong Kong, China<br />

See Also: ‘Super Markets?’ Sector Insight Briefing |<br />

Autumn 2018 | Read Me<br />

See Also: Explorer – Venice | April 2018 | Read Me<br />

Raised by Wolves<br />

4301 La Jolla Village Dr Ste #2030, San Diego, CA 92122, USA<br />

See Also: Explorer – San Diego | September 2018 | Read Me<br />

Explore More<br />

Looking for more retail inspiration? Look no further.<br />

Ralph’s Coffee<br />

OT313, Ocean Terminal, Harbour City, Hong Kong, China<br />

See Also: Explorer – Hong Kong | May 2018 | Read Me<br />

Robinsons<br />

Ground floor Level 1 & 2 Dubai Festival City Mall - Dubai - UAE<br />

Explore a wealth of essential retail content in our vast online archive.<br />

From unmissable Explorer: retail city travels and store reviews, to<br />

must-read insight reports, informed industry commentary and our<br />

exclusive retail podcast series.<br />

Go to visualthinking.co.uk<br />

See Also: ‘Transforming the Department Store’ Research Briefing |<br />

Winter 2018 | Read Me<br />

Take Care<br />

1338 Wisconsin Ave NW, Washington, DC 20007, USA<br />

See Also: Explorer – Washington | June 2018 | Read Me<br />

Top Drawer<br />

1409 Haight St, Masonic Avenue, San Francisco CA 94117, USA<br />

See Also: Explorer – San Francisco | October 2018 | Read Me


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